Protocol Marketing
Industry: Company
DescriptionHeadquarters: Sarasota, FL Founded: 1993FeedbackDisclaimer Claim this knowledge panel Knowledge ResultSee photos See outsideMoved, closed, or was never hereReportFIRST Global Events AgencyWebsiteDirections Saved (0) Saved Save 10 Google reviews Event management company in New York City, New York Address: 630 9th Ave #310, New York, NY 10036 Hours: Closed ⋅ Opens 9AM Mon SundayClosedMonday(Martin Luther King Jr. Day)9AM–6PMHours might differTuesday9AM–6PMWednesday9AM–6PMThursday9AM–6PMFriday9AM–6PMSaturdayClosedSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (212) 810-4100Category: : : Place name: Website: : : : : Website: http://www.firstagency.com/ Category: Event management company Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a questionPopular times Sundays MondaysTuesdaysWednesdaysThursdaysFridaysSaturdaysSundaysBased on visits to this place.Closed Sundays—pick another day : 12a3a6a9a12p3p6p9p12a3a6aClosed Sundays—pick another dayClosed Saturdays—pick another dayHistogram showing popular times on MondaysHistogram showing popular times on TuesdaysHistogram showing popular times on WednesdaysHistogram showing popular times on ThursdaysHistogram showing popular times on Fridays Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of FIRST Global Events Agency Posting publicly on the Web Write a review Reviews 10 Google reviews
Protocol Marketing List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Protocol Marketing. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Protocol Marketing Salaries. You can even request information on how much does Protocol Marketing pay if you want to. Learn about salaries, pros and cons of working for Protocol Marketing directly from the past employees.
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Protocol Marketing Employees
Reece & Nichols Realtors January 2010 - Present
Protocol Marketing February 2009 - May 2010
Houlihan's Restaurant Group January 2007 - January 2009
H&R Block January 2003 - January 2007
Sprint 1996 - 2003
eScout 2000 - 2001
Friends of Chamber Music 1986 - 1996
Skills
Multi-channel Marketing, Lead Generation, Digital Strategy, Event Planning, Social Networking, Direct Marketing, Marketing, Strategic Planning, Direct Mail, Short Sales, Advertising, New Business Development, Negotiation, Program Management, Nonprofits, Relocation, Sellers, Networking, Customer Service, Budgets, Account Management, Retail, Customer Acquisition, Foreclosures, Social Media, Management, Contract Negotiation, Investment Properties, Marketing Strategy, Public Relations, Integrated Marketing, Marketing Communications, Selling, Market Analysis, Leadership, Sales, B2B, Project Management, Market Planning, Residential Homes, Real Estate, Email Marketing, Creative Direction, Buyer Representation
Education
University of Missouri-Kansas City 1982 — 1986
BS
Apollo Property Management July 2014 - Present
Paramount Properties 2013 - July 2014
MetCap Living Management 2012 - 2013
Realstar Management 2011 - 2012
Société de Gestion COGIR Management Corporation 2009 - 2012
TransGlobe Property Management Services 2008 - 2009
Luxury Retreats 2006 - 2008
Famous Players a division of Viacom 2004 - 2006
Protocol Marketing 2001 - 2003
Reitmans 1999 - 2001
Skills
Management, Team Leadership, Property Management, Sales Management, Residential Investment..., Marketing Management, Marketing Strategy, Leasing, Residential Project..., Luxury Brand Marketing, Marketing, Web Marketing Strategy, Social Media Marketing, Services Marketing, Digital Marketing, Finance, Contract Negotiation, Customer Retention, Team Building, Negotiation, Customer Service, Competitive Analysis, Commercial Leasing, Real Estate Law, Multilingual, Supplier Sourcing, Budgeting, Financial Analysis, Financial Reporting, Marketing Research, Facilities Management, Customer Lifecycle..., Customer Relations, Asset Managment, French, English, Portuguese, Deeds, Commercial Mortgages, Retail Sales, Call Center..., Human Resources, Banking, Statistics, Litigation, accommodation management, Project Management, Tourism, Budgets, Yardi
Education
McGill University 1996 — 1999
B.comm, International Business & Finance
Dawson College 1995 — 1996
College, Economics / Social Sciences
Marymount Academy 1987 — 1992
High School, General Studies
Radiologix June 2013 - August 2014
BIP May 2011 - September 2011
Protocol Marketing May 2010 - August 2010
Atelka July 2008 - August 2009
Skills
Microsoft Office, Outlook, Administration, Strategic Planning, Customer Service, Management, Data Analysis
Education
HEC Montréal 2014 — 2015
Certificat en gestion financière, Finance et services de gestion financière
Universite de Montreal 2010 — 2013
Baccalauréat en Sciences Economiques, Économie
That's Great News January 2003 - Present
Protocol Marketing 1998 - 2003
Protocol Marketing February 1999 - December 2001
MBS Communications, Inc November 1988 - February 1999
Skills
Marketing Strategy, Sales Management, New Business Development, Sales, Lead Management, Business Development, Restaurant Reviews, Restaurants, Restaurant Management, Customer Service, Marketing, Social Media Marketing, Selling, Outsourcing, Operations Management, P&L Management, Entrepreneurship
Education
Harvard Business School 1998 — 2000
OPM 29
Bryant University 1982 — 1986
Comcast Cable November 2013 - Present
Protocol (APAC) January 1999 - April 2013
Protocol Marketing January 1999 - April 2013
Welding Nozzle International May 1995 - December 1998
Southern Industrial Tape August 1993 - May 1995
Skills
CRM, Management, Training, B2B, Sales, Respected and trusted..., Successful with new..., Maturity to handle..., Inside Sales, Organizational..., Sales Process..., Call Center Development, Troubleshooting, Turn Around Management, Team Building, Innovation Management, Proactive self-starter, Contract Negotiation, Employee Training, Cost Reduction..., Creative Problem Solving, Increasing Sales Revenue, New Market Expansion, Direct Sales, Sales Management, Project Coordination, Administrative Work, Competitive Analysis, Start-ups, Call Centers, Customer Satisfaction, Customer Experience, Customer Service
Education
University of Massachusetts at Lowell 1983 — 1983
Certificate, Plastic Industry and fundamentals, 4.0
Metco 1980 — 1980
Certified, Plasma Spray operations and techniques, 3.8
Suffolk County Community College 1963 — 1969
Associate of Arts and Sciences (AAS), Electronics, 3.2
IBM Unit Record Training 1967 — 1967
IBM Qualified Repair, Basic account Machines, NA
US Army 1964 — 1964
Instructor - Inside Plant Telephone Repair, Telephone Inside Plant
VivaKi April 2015 - Present
DataSource Inc August 2014 - June 2015
Marketing Solutions Center (MSC), A WPP Company May 2013 - July 2014
Razorfish February 2010 - June 2013
Protocol Marketing April 2006 - April 2010
Harte-Hanks 1996 - 2006
Skills
Database Marketing, Integrated Marketing, Multi-channel Marketing, Direct Marketing, Digital Marketing, Analytics, Mobile Marketing, Strategic Partnerships, Customer Acquisition, Email Marketing, Marketing, Digital Media, Digital Strategy, Customer Insight, CRM, Lead Generation, Interactive Marketing, Direct Mail, B2B, Marketing Automation, Product Marketing, SEM, Marketing Strategy, Online Advertising, SEO, Online Marketing, Web Analytics, E-commerce, Segmentation, Strategy, Management
Education
University of Missouri-Kansas City 1985 — 1987
Bachelor of Science, Political Science and International Relations
BKM Marketing Associates, Inc. 2002 - Present
Protocol Marketing 2001 - 2002
EMI Strategic Marketing 1996 - 2001
PNC Bank, New England 1993 - 1996
The Massachusetts Company (subs. of The Travelers) 1989 - 1993
Bank of New York Mellon July 1987 - July 1989
Procter & Gamble 1983 - 1985
Skills
Demand Generation, Online Marketing, Marketing, Lead Generation, Interactive Marketing, Digital Strategy, Integrated Marketing, Direct Marketing, Direct Mail, Email Marketing, Database Marketing, Strategic Partnerships, B2C, Customer Acquisition, Marketing Communications, B2B, Social Media Marketing, Brand Loyalty, Digital Marketing, Multi-channel Marketing, Online Advertising, Marketing Strategy, B2B Marketing, Advertising, Segmentation, Media Planning, Mergers & Acquisitions, Mobile Marketing, Web Marketing, Brand Development, Analytics, Strategy, Management, Marketing Management, Relationship Marketing, Corporate Branding, SEM, Campaign Management, PPC, Web Analytics, Content Marketing, Marketing Automation, Market Planning
Education
Northwestern University - Kellogg School of Management 1985 — 1987
MBA, Marketing, Finance, Strategy
Harvard University 1979 — 1983
BA, Economics
. 2012 - Present
Deloitte 2008 - 2012
Bell -BCE ELIX 2005 - 2009
Protocol Marketing 2004 - 2005
Skills
Succession Planning, Recruiting, Conflict Resolution, Strategic Leadership, Project Management, Talent Management, Talent Acquisition, Performance Management, Organizational..., Employee Engagement, Workforce Planning, Employee Relations, Onboarding, Human Resources, Organizational..., Change Management, HR Transformation, HR Policies, Leadership Development, Coaching, Executive Coaching, Mergers, Performance Improvement, PeopleSoft, Personnel Management, Acquisition Integration, Culture Change, Strategic HR, Career Development, Performance Appraisal, Deferred Compensation, Mergers & Acquisitions, Strategic Partnerships, Strategy, Employee Benefits, Team Management, Leadership, Management, Organizational Design, Strategic Planning, Executive Management, Human Capital, HRIS, Cross-functional Team..., Employer Branding, Executive Search, Restructuring
Education
Université Laval 2010 — 2013
MS
Université de Montréal 1993 — 1997
B. Sc
Business Marketing Association Minnesota September 2015 - Present
CSG Services November 2014 - Present
Harland Clarke November 2009 - October 2014
ResortCom International September 2007 - September 2009
Protocol Marketing April 2004 - September 2007
West Coast Mailing & Distribution 2001 - 2004
Miller & Schroeder Financial 1999 - 2000
Skills
Demand Generation, Direct Marketing, B2B Marketing, Lead Generation, Integrated Marketing, Call Center, Email Marketing, B2B, Multi-channel Marketing, Competitive Analysis, Complex Sales, Business Development, Business Strategy, Marketing Strategy, Account Management, Market Research, Direct Mail, Digital Marketing, CRM, Salesforce.com, Marketing, Online Marketing, Social Media Marketing, Sales, Call Centers, New Business Development, Customer Acquisition, Selling, Analytics, Database Marketing, Direct Sales, Management, Market Analysis, Training, Sales Process, Strategic Planning, Market Planning, Customer Satisfaction, Strategy, Marketing Management, Strategic Partnerships, Customer Experience, Customer Retention, Sales Operations, Program Management, Start-ups, Leadership, Sales Management
Education
Augsburg College 1996 — 2000
Business Management, Management & Marketing
Hopkins
CalOptima 2010 - May 2013
Bio-Rad November 2007 - October 2009
Protocol Marketing September 2003 - January 2006
iBASEt May 2000 - February 2003
Epicor Software Corp 1997 - 1999
NetSoft - Network Software Associates (NSA) July 1989 - August 1997
Skills
Process Improvement, SDLC, Healthcare Information..., Software Documentation, Project Management, Program Management, Microsoft SQL Server, Visio, SQL, SharePoint, Healthcare, Integration, Requirements Analysis, Strategic Planning, Databases
Education
University of California, Irvine 1991 — 1992
Certification, Law - Paralegal
Penn State University 1985 — 1986
Certification, Applied Management
Robert Morris University 1978 — 1983
BS, Business Information Systems/Finance
worcester recovery center and hospital January 2013 - Present
Worcester recovery Center and Hospital (Worcester State hospital) January 2013 - May 2014
Protocol Marketing September 2004 - December 2004
Skills
Bilingual-English/Spanis..., Fast-paced, Quick Thinker, Patient Safety, Criminal Justice
Education
Anna Maria College 2010 — 2012
Bachelor's of Science, Ciminal Justice and minor in Forensic Science
National Grid June 2013 - Present
National Grid April 2012 - June 2013
National Grid January 2010 - April 2012
Norwood Municipal Light Department January 2009 - July 2009
Protocol Marketing May 2008 - September 2008
Skills
Electrical Engineering, Microsoft Office, PSS/E, CYME, Power Systems, Electrical Machines, Power Electronics, Electric Drives, Sustainable Energy, Python, C++
Education
Worcester Polytechnic Institute 2013 — 2015
Master's Degree, Electrical and Computer Engineering
Northeastern University 2007 — 2012
BS, Electrical Engineering
Space Coast T-Shirts July 1995 - Present
Green Tech Solutions Team August 2011 - June 2013
The Home Depot June 2005 - July 2006
Protocol Marketing May 1999 - March 2004
United Space Alliance July 1996 - February 1998
Lockheed Martin March 1987 - June 1996
Lockheed Martin April 1984 - September 1986
Skills
Microsoft Word, Customer Service, English, Research, Windows, Outlook, HTML, Editing, Access, Management, Data Entry, Databases
Education
Rollins College 1982 — 1983
Bachelor's degree, Math/Science
Eastern Florida State College 1980 — 1982
Associate of Science (A.S.), Computer Programming/Programmer, General
Defence Commissary Agency January 2015 - Present
Defence Commissary Agency December 2013 - January 2015
Defense Commissary Agency July 2011 - December 2013
Century Casino Cripple Creek October 2010 - April 2011
Womacks Casino & Hotel May 2009 - October 2010
Wild Horse Casino September 2008 - January 2009
Wild Horse Casino September 2006 - January 2009
Century Casinos, Inc. November 2004 - September 2006
Womacks Casino (Century Casinos, Inc.) December 2000 - November 2004
Protocol Marketing December 1999 - December 2000
Skills
Marketing, Team Building, Access, Strategic Planning, Hospitality, PowerPoint, Microsoft Office, Analysis, Microsoft Word, Process Improvement, Social Media, Inventory Management, Budgets, Leadership, Microsoft Excel, Customer Service, Team Leadership, Outlook, Data Analysis
Education
APDEV 1999 — 1999
Certified, Microsoft Access
A+ Gateway PC Tech 1998 — 1998
Certified
Bulletproof Management 1995 — 1997
Certified
Colorado Technical University 1991 — 1993
None, Management of Information Systems
Primary Leadership Development Course (US Army) 1988 — 1988
Graduate
University of Maryland University College 1985 — 1987
None, General & Specific Courses
Lakeland Community College 1983 — 1984
None, Criminal Investigation, Political Science
Harland Clarke 2009 - Present
Protocol Marketing November 2004 - December 2009
Education
Arizona State University
Currently pursuing new opportunities January 2012 - Present
Harland Clarke December 2009 - July 2011
Protocol Marketing November 2004 - December 2009
MC Direct 2001 - 2004
Financial Collection Agencies 1991 - 1998
Skills
Direct Marketing, Direct Mail, B2B, Email Marketing, Database Marketing, Analytics, Multi-channel Marketing, Marketing Strategy, Customer Acquisition, Lead Generation, B2B Marketing, Integrated Marketing, Account Management, B2C, Lead Management, Print Production, Demand Generation, Creative Direction, Creative Briefs, Marketing Communications, Salesforce.com, CRM, Leadership, Segmentation
Education
Grossmont College 2011 — 2013
Business, Management, Marketing, and Related Support Services
Epsilon March 2013 - Present
Epsilon February 2012 - March 2013
Epsilon 2001 - 2010
Epsilon 2001 - 2010
Epsilon February 2001 - February 2009
Dickinson Direct / Protocol 1997 - 2001
Protocol Marketing February 1997 - February 2000
Best Copy November 1991 - September 1997
Skills
Direct Mail, Direct Marketing, Customer Relations, Procurement, Healthcare, Customer Service, Integrated Marketing, Variable Data Printing, Market Research, Creative Direction, Purchasing, Leadership, Email Marketing, Strategy, Budgets, New Business Development, Program Management, Management, Marketing Communications, Multi-channel Marketing, CRM, Database Marketing, Advertising, Analysis, Account Management, Interactive Marketing, Relationship Marketing, Marketing Strategy, Digital Marketing, Mobile Marketing, Analytics, Lead Generation, Online Marketing, Online Advertising
Education
Salem State University 1986 — 1992
Ami Marketing September 2008 - Present
Protocol Marketing October 2003 - 2007
Brann Worldwide February 1996 - September 2003
Brann Worldwide/EURO RSCG - Chicago 1996 - 2003
Brann Worldwide/Euro RSCG 1996 - 2003
Phyllis Reda Group 1993 - 1996
Fanwear Corporation 1990 - 1993
Skills
Retail, Direct Mail, Integrated Marketing, Creative Strategy, Direct Marketing, Interactive Marketing, Creative Direction, Advertising, Email Marketing, Concept Development, Digital Marketing, Copywriting, Graphic Design, Adobe Creative Suite, Online Advertising, Interactive Advertising, Marketing Communications, Brochures, Art Direction, Marketing, Marketing Strategy, Brand Development, Corporate Identity, Corporate Branding, Relationship Marketing, Interactive Creative..., Exhibit Design, Logo Design, Web Design, Branding & Identity, Digital Strategy, Experience Design, Strategy, User Interface Design, Online Marketing, B2B, User Experience, Brand Architecture, Trade Shows, Graphics, Outdoor Advertising, Creative Services, Collateral, Mobile Marketing, Brand Awareness, Content Strategy, Outdoor Signs, Multi-channel Retail, POP design, Environmental Design
Education
The School of the Art Institute of Chicago 1990 — 1993
Graphic Design
Niles West
University of Illinois at Urbana-Champaign
Landscape Architecture
bambeco July 2015 - Present
Erickson Living June 2014 - July 2015
Habitat for Humanity of the Chesapeake July 2013 - June 2014
Newell Rubbermaid February 2008 - March 2010
Newell Rubbermaid January 2006 - February 2008
Newell Rubbermaid July 2003 - January 2006
Protocol Marketing 2001 - 2002
Pacific Sunwear 1999 - 2001
Life Crisis Center 1997 - 1998
Skills
Consumer Products, Cross-functional Team..., Project Management, Strategy Execution, Strategy Implementation, Competitive Analysis, Strategic Planning, Integrated Marketing, Forecasting, Problem Solving, Relationship Management, Conflict Resolution, Diversity & Inclusion, Account Management, Marketing, Retail, Marketing Communications, Training, Management, Budgets, Sales, Sales Operations, Strategy, Leadership, Pricing
Education
Northeastern University 2001 — 2002
Master of Business Administration, Graduate School of Business Administration
Wilmington University 1995 — 1997
Bachelor of Science, Criminal Justice
Federal Insights, LLC April 2007 - Present
Purse Strings Network October 2007 - Present
Federal Insights, LLC April 2007 - Present
(Sole Proprietorship) April 2007 - Present
Federal Sales and Marketing Firm April 2007 - Present
HIMSS National Capital Area August 2009 - July 2013
Protocol Marketing November 2006 - July 2007
Protocol Integrated Direct Marketing 2006 - 2007
Pearson Government Solutions December 2000 - October 2006
Booz Allen Hamilton November 1999 - December 2000
Education
The George Washington University 1986 — 1989
MA, Telecommunications
Elgin High school 1970 — 1973
Bachelor of Science
KleerMail July 2011 - Present
Mercury121 December 2000 - December 2010
Valassis March 1998 - December 2000
Protocol Marketing September 1995 - March 1998
Skills
Direct Marketing, Direct Mail, Integrated Marketing, Marketing Strategy, Database Marketing, Entrepreneurship, Marketing, Marketing Communications, Analytics, Multi-channel Marketing, Enterprise Software, Business Strategy, SaaS, Start-ups, Marketing Automation, Cross-functional Team..., Management
Education
Bentley University 1991 — 1995
BS, Marketing, Business Communications
University of Washington, Bothell November 2014 - Present
University of Washington, Bothell March 2013 - Present
University of Colorado at Colorado Springs September 2009 - January 2013
University of Colorado at Colorado Springs January 2011 - May 2012
Self-employed Consultant February 2008 - August 2009
The Colorado Springs School November 2001 - June 2007
Protocol Marketing May 1999 - November 2001
Muir Agency April 1995 - May 1999
Skills
Event Planning, Planning, Strategic Planning, Marketing Strategy, Marketing Communications, Direct Marketing, Teaching, Writing, Advertising, Public Relations, Media Relations, Social Media, B2B Marketing, B2C marketing, Research, Media Planning, Project Planning, Leadership, Market Research, Public Speaking, Editing, Newsletters, Strategic Communications, Blogging, Social Media Marketing, Management, Event Management, Grant Writing, Marketing, Internal Communications, Social Networking, Press Releases, CRM, Nonprofits, Fundraising, Coaching
Education
University of Alabama 1989 — 1994
Ph.D., Mass Communication
University of Colorado at Colorado Springs 2010 — 2011
MBA student
University of Alabama 1987 — 1991
M.A., Telecommunication and Film
University of South Alabama 1981 — 1985
B.A., Communication
Jackson Hewitt September 2011 - Present
Beam4D Enterprises, LCC August 2008 - August 2011
Protocol Marketing August 2004 - August 2008
Sarasota Herald-Tribune March 2004 - August 2004
Skills
C#, ASP.NET MVC, Software Development, JavaScript, Agile Methodologies, Windows Azure, .NET, WCF, ASP.NET
Education
State College of Florida-Manatee-Sarasota 2001 — 2003
Computer Programming
Vi at La Jolla Village December 2013 - Present
CrossFiber, Inc. (Accountemps) September 2012 - June 2013
Fashion Furniture Rental October 2005 - May 2012
Protocol Marketing December 2003 - October 2005
Abacus Staffing and Ajilon Finance November 2002 - December 2003
Skills
Accounts Payable, Account Reconciliation, QuickBooks, Payroll, Microsoft Office, Great Plains Software, Accounting, Microsoft Excel, Invoicing, Journal Entries, Finance, Forecasting, Budgets, ADP Payroll, Auditing, Tax, Business Objects, Turbo Tax, Oscar, SAP, Mas 90, Collections, Accuterm/PICK, MAS90, Great Plains, Lawson, TaxWise, Month-end closings, Journal entries/accruals, AP and AR processing, Payroll processing, Budgeting and..., GL reconciliations, Light collections, JD Edwards, pc/MRP, General Ledger, Financial Reporting, Accounts Receivable, Balance Sheet, Financial Analysis, Sales Tax, Bank Reconciliation, Depreciation
Education
San Diego State University-California State University 1999 — 2002
BS, Business Administration - Accounting
Self-employed November 2009 - Present
Shaw Suburban Media October 2007 - November 2009
Protocol Marketing September 2002 - October 2007
Skills
Freelance Writing, Editing, Copywriting, Blogging, Social Media, Management, Proofreading, Storytelling, Publications, Copy Editing, Feature Articles, Newspapers, Creative Writing, Columnist, Short Stories, Editorial, Non-fiction, Fiction, Web Content, American Literature, British Literature, Fiction Writing, Books, Publishing, Newsletters, Book Reviews, Published Author
Education
Northern Illinois University
Bachelor of Arts (BA), English Language and Literature/Letters, 3.5
Kishwaukee College
Associate of Arts (A.A.), English Language and Literature/Letters
Gexel Telecommunications February 2010 - Present
Protocol Marketing September 2009 - November 2009
Education
École Polytechnique de Montréal 2007 — 2008
D.E.S.S, Génie Industriel
Unity in the Rockies January 2014 - Present
Bodhi Freelance Services November 2011 - Present
CodeBaby 2011 - 2012
Scoopy Doo Inc October 2007 - May 2011
Protocol Marketing September 2004 - October 2005
Skills
Online Marketing, Direct Marketing, WordPress, Marketing Communications, Email Marketing, Social Media, Social Networking, Blogging, Lead Generation, SEO, Social Media Marketing
Education
Palm Beach Atlantic University 1992 — 1996
Bachelor of Arts, Music
University of South Florida 1991 — 1992
Angela Petersen, CPA Consulting October 2008 - Present
TRAVELCLICK, Inc March 2007 - Present
TRAVELCLICK, INC March 2007 - Present
CAREERBUILDER, LLC August 2004 - March 2007
BORGWARNER, INC July 2003 - August 2004
Protocol Marketing September 2002 - July 2003
APAC CUSTOMER SERVICES, INC September 1996 - September 2002
Skills
QuickBooks, ERP System..., Small Business...
Education
DePaul University 2004 — 2008
Masters of Business Administration, Finance
University of Northern Iowa 1991 — 1996
Bachelor of Arts, Accounting
Dimension Data February 2015 - Present
Star2Star Communications June 2009 - February 2015
Vanguard Communications Corporation June 2007 - June 2009
Port Manatee Ship Repair March 2006 - June 2007
Manatee Clerk of Courts December 2004 - March 2006
Professional Automotive Services August 2003 - December 2004
ADT/Tyco September 2002 - April 2003
Protocol Marketing October 2001 - July 2002
Impact Publishing November 2000 - August 2001
Home Shopping Service January 2000 - November 2000
Skills
VoIP, Demand Generation, Telecommunications, Call Centers, Telephony, Ethernet, Call Center, Operations Management, IVR, Networking, Management, SIP Trunking, CRM, Servers, Trade Shows, Managed Services, Databases, Solution Selling, Customer Service, Vendor Management, Email Marketing, Troubleshooting, Training, Unified Communications, SIP, IP, MPLS, Data Center, Cloud Computing
Education
University of South Florida 2000 — 2002
B.S., Management Information Systems and Decision Systems
The Results Companies May 2015 - Present
MoneyGram International September 2003 - April 2015
Protocol Marketing 2002 - 2003
APAC Customer Services 1993 - 2002
Skills
BPO, Leadership, Relationship Management, Contact Centers, Change Management, Operations Management, Call Center, Business Process..., Account Management, Workforce Management, Customer Experience, Cross-functional Team..., Process Improvement, Call Centers, Vendor Management, Customer Service, Customer Satisfaction, Outsourcing, Customer Retention, Team Leadership, Banking, Business Analysis, Strategy, Management, Performance Management, Executive Management, Team Building, Strategic Planning, Financial Services, Product Management, Business Development, CRM, Program Management, Budgets, Team Management, Telecommunications, Training, Credit Cards, Call Center Development, Strategic Negotiations, Contract Negotiation
Education
University of Denver 2006 — 2012
Bachelor's degree, Business Administration, Management and Operations, Graduated with high honors
South Dakota State University 1988 — 1992
Harris-Lake Park High School 1984 — 1988
Tandberg Data November 2006 - May 2008
Exabyte August 2002 - January 2007
Exabyte April 2006 - November 2006
Exabyte January 2005 - April 2006
Exabyte January 2003 - January 2005
Protocol Marketing April 2001 - July 2002
Canicom August 1998 - March 2001
Pentax Technologies Corp April 1985 - August 1998
Storage Technology January 1983 - April 1985
Storage Technology January 1976 - December 1983
Skills
Product Marketing, OEM, Storage, Sales Management, Product Management, New Business Development, Product Development, Strategic Planning, Hardware, Program Management, Windows, Team Leadership, P&L Management, Team Management, Start-ups, Negotiation, Business Planning, Outsourcing, Account Management, Product Launch, Contract Negotiation, Budgeting, Competitive Analysis, Process Improvement, Excel, Planning, Budgets, Project Planning, Oracle Enterprise..., Microsoft Excel, SaaS, Channel Partners, Solution Selling, Sales Operations, Management, Telecommunications, Leadership, Change Management, Strategy, Cross-functional Team..., ERP, Mergers & Acquisitions
Education
University of Colorado at Boulder
MS, Mechanical Engineering
University of Colorado at Denver
MBA, OEM & International Marketing
CallDirect June 2013 - December 2013
CallDirect LLC March 2012 - May 2013
kgb 2008 - 2010
Protocol Marketing January 2000 - September 2006
Excell Agent Serves January 1998 - January 2000
National Tire Battery Ntb June 1992 - June 1995
Metro Atlanta Chamber February 1990 - January 1992
U.S. Coast Guard June 1978 - May 1988
Skills
Call Centers, Management, Quality Assurance, Customer Service, Account Management, Process Improvement, Sales, Microsoft Office, CRM, Project Management, Sales Management, Coaching, Vendor Management
Education
Webster University
Atlanta Metropolitan College
Eastern Florida State College
Kathryn Crooks June 2014 - Present
Charity Chicks Hamilton December 2013 - Present
KC Global Consulting May 2010 - Present
Mohawk College November 2012 - May 2013
Mohawk College January 2012 - December 2012
Myron Manufacturing May 2005 - February 2009
Protocol Marketing January 2003 - May 2005
Protocol Marketing January 2002 - December 2002
Protocol Marketing June 2001 - December 2001
Janssen-Cilag April 1999 - November 2000
Skills
Pharmaceutical Sales, Staff Mentoring, Formal Presentations, Staff Development, Forecasting, Mentoring, Sales Coach, Budgeting, Team Building, Team Management, Team Leadership, Time Management, PowerPoint, Access, Key Account Management, Customer Acquisition, Customer Relations, Results Oriented, Driving Results, Intercultural..., Staff Training, Analytical Abilities, Budgets, Goal Oriented, International Marketing, Corporate Finance, Peer Tutoring, Strategic Planning, Managerial Skills, Production Planning, Research, Global Strategy, Talent Management, Cultural Diversity, Account Management, Sales, Customer Service, Analytical Skills, Coaching, Technical Writing, Management, Performance Management, Recruiting, Analysis, Marketing, Interviews, Project Management, Selling, B2B, New Business Development
Education
Mohawk College 2012 — 2013
Diploma (Honours), Business Administration and Management, General
Mohawk College 2011 — 2012
Diploma (Honours), Business/Commerce, General
Haverhill Institute of Staging & Design 2008 — 2009
Certification, Home Staging & Redesign
Witz Strategic Solutions 2007 — 2007
Certificate, SmartManager
The University of the West Indies 1988 — 1995
B.Sc. (Hons), Biochemistry
Campion College 1981 — 1988
High School Diploma, Grade 13
Wolmer's Schools 1977 — 1981
Elementary School
Constellation November 2013 - Present
Constellation Energy July 2011 - November 2013
MXenergy December 2007 - July 2011
Protocol Marketing August 2005 - December 2007
Double Tree Club Hotel Syracuse 2003 - 2004
Ramada Inn Syracuse, NY 2002 - 2003
Silver Bay Association YMCA 1996 - 2000
Skills
Management, Change Management, Training Delivery, Quality Assurance, PowerPoint, Writing, Editing, EDI, MS Project, Siebel, Business Process, Regulatory Requirements, Sales Process, Training, Leadership, Time Management, Project Management, Software Documentation, Coaching, Process Improvement, Analysis, Energy, Business Process...
Education
University of Maryland University College 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
State University of New York at Oswego 1997 — 2002
Bachelor's degree, Mass Communication/Media Studies
Ticonderoga High School
GE Capital October 2014 - Present
GE Power & Water 2010 - 2014
NCH 2008 - 2010
DTE Energy May 2007 - August 2007
Best Buy Co., Inc. - Geek Squad April 2007 - May 2007
Best Practice Systems 2004 - 2006
Protocol Marketing 2000 - 2004
Skills
Forecasting, Financial Modeling, Financial Analysis, Corporate FP&A, Management, Accounting, Strategy, Analysis, Finance, Entrepreneurship, Budgets, Variance Analysis, Strategic Financial..., Leadership, Risk Management, Financial Planning, Process Improvement
Education
University of Michigan - Stephen M. Ross School of Business 2006 — 2008
Master of Business Administration, Finance and Strategy, Distinction
Utah State University - John M. Huntsman School of Business 1993 — 1998
BS, Finance and Accounting
GuthyRenker October 2011 - Present
GuthyRenker Fulfillment Division October 2011 - Present
GuthyRenker Fulfillment Services August 2007 - March 2014
GuthyRenker Fulfillment Services August 2007 - July 2011
Protocol Marketing 2006 - 2007
Protocol Marketing 2000 - 2006
CPU, Inc 1989 - 1999
Education
Old Dominion University 1978 — 1980
BA, Music, Zen
Freed Kanner London & Millen LLC February 2015 - Present
Discover Financial Services August 2014 - February 2015
Michael Best and Friedrich January 2010 - November 2013
O'Keefe Lyons & Hynes December 2008 - December 2009
Michael Best and Friedrich May 2008 - August 2008
Gould & Ratner September 2007 - May 2008
Kraft April 2007 - September 2007
Zebra Technologies August 2004 - April 2007
Protocol Marketing November 2003 - July 2004
Discover Financial Services April 1999 - October 2003
Education
Loyola University Chicago School of Law 2005 — 2009
JD
The University of Chicago - Booth School of Business 2001 — 2004
MBA
DePaul University 1994 — 1996
BS, Finance
University of Illinois at Urbana-Champaign 1991 — 1994
none, Economics
Lake Forest High School
TransUnion April 2007 - September 2011
Media Express Dba Protocol Communication 2005 - 2007
Protocol Marketing January 2000 - January 2005
Protocol Marketing January 1999 - January 2000
Protocol Marketing January 1998 - January 1999
Zellers January 1997 - January 1998
Canadian Facts January 1996 - January 1997
Olsten-KimberlyQuality Care January 1993 - January 1995
Education
George Brown College 1993 — 1995
Osilla Institute for Health Personnel
Career College Canada
Mohawk College
Social Services Worker
AGF
San Diego Boat Tours January 2008 - Present
Funerals Your Way January 2014 - Present
Various Companies January 2008 - October 2012
MedImpact August 2008 - July 2009
LPL Financial March 2007 - September 2007
Protocol Marketing March 2006 - November 2006
Qualcomm 1998 - 2003
Canadian Government February 1992 - December 1997
Jilin University of Technology, China 1985 - 1986
Skills
Oracle, Yacht Charters, Sailing, USCG Captain, Diving, PADI Divemaster, Software Development, Yachting, Oracle E-Business Suite, SQL, Oracle Applications, SQL Tuning, Tourism, Corporate Events, Database Design, Event Management, Data Warehousing, Customer Service, Social Media, Management, Marketing Strategy, Social Media Marketing, Marketing, Public Relations
Education
University of New Brunswick 1977 — 1984
BSc & MSC(CS), Computer Science
Spire March 2006 - Present
Protocol Marketing October 1999 - March 2006
Dickinson Direct 1998 - 2001
Costco Wholesale September 1991 - August 1998
Skills
Variable Data Printing, Offset Printing, Direct Mail, Digital Printing, Print On Demand, Direct Marketing, Database Marketing, Brochures, Account Management, Adobe Acrobat, Marketing Strategy, Integrated Marketing, Email Marketing, Lead Generation, B2B, Marketing, Budgets, Postal Regulations, Print Management, Wide Format Printing, Bindery, Catalogs
Education
University of Massachusetts, Amherst 1989 — 1991
Bachelors, Political Science
Cardinal Spellman High School 1984 — 1987
Focus On the Family February 2008 - Present
Focus on the Family 2007 - 2008
Focus on the Family September 2004 - July 2007
Protocol Marketing 1998 - 2004
Skills
Great People Skills, Process Improvement, Direct Mail, Leadership, Non-profits, Strategy, Integrated Marketing, Marketing, Management, Budgets, Social Media Marketing, Program Management, Direct Marketing, Microsoft Excel, Marketing Communications, Content Management, Strategic Planning, CRM, Email Marketing, Team Leadership, Strategic Communications, Marketing Strategy, Analysis, Cross-functional Team..., Team Building, Fundraising, Business Strategy, Project Management, Content Development, Account Management, Digital Strategy, Leadership Development, Web Content Management, Business Development, Microsoft Office, PowerPoint, Content Strategy, Change Management, Social Media, Proposal Writing, Organizational..., Business Analysis, Research, Project Planning, Time Management, Microsoft Word, Coaching, Vendor Management, Social Networking, Online Marketing
Education
Pikes Peak Community College 2000 — 2004
Associate of Arts (A.A.), Business/Commerce, General
Colorado Springs Christian School 1991 — 1997
Triadic Group LLC 2011 - Present
1Brick LLC 2011 - 2014
Telwares March 2007 - December 2011
Sitel (formerly ClientLogic) March 2003 - February 2007
Sitel (formerly ClientLogic) January 2004 - December 2004
Sitel (formerly ClientLogic) March 2003 - December 2003
Protocol Marketing 2002 - 2003
Digitas June 1992 - February 2002
Age Wave 1997 - 2000
Education
Harvard University
AB with Honors
D'Amore-McKim School of Business at Northeastern University
MBA
Webster Bank September 2015 - Present
First Data Corporation August 2014 - September 2015
Indeed.com August 2013 - July 2014
Tangoe December 2012 - March 2013
3PL World Wide March 2009 - November 2012
Protocol Marketing July 2006 - March 2009
John Casablancas Modeling and Career Centers June 2002 - June 2006
Skills
Typing, Microsoft Office, E-commerce, Customer Service Manager, Customer Service, Microsoft Operating..., Apple Software, Apple Macintosh, Outsourcing, Client Aquisition, Account Management, Customer Centric..., Call Center Architecture, Phone Etiquette, Phone Skills, Professional..., Business Ethics, MIS, CRM, Global Business..., New Business Development, Sales, Direct Response, Customer Experience, Mac, Telephone Skills, Inventory Management, Customer Satisfaction, Call Center Development, Process Improvement, Sales Management, Hiring, Call Centers, Operations Management, Leadership, Team Building, Human Resources, Telecommunications, Customer Retention, Entrepreneurship, Budgets, SaaS, Analysis, Networking, Time Management, Inbound Marketing, BPO, Analytics, Telemarketing, Lead Generation
Education
Albertus Magnus College 2014 — 2016
Master's Degree, Business Administration, Management and Operations
Albertus Magnus College 2011 — 2013
Bachelor's Degree, Business Management and Leadership
Arbor Financial Services of Florida, Inc. July 2012 - Present
Christiaan Keaton July 2010 - Present
Mortgage Audits Online December 2011 - June 2012
Arbor Financial Services of Florida, Inc. December 2009 - November 2011
Arbor Financial Services of Florida, Inc December 2009 - November 2011
Protocol Marketing January 2008 - October 2008
Focus On, Inc September 2007 - January 2008
Focus On, Inc September 2007 - January 2008
Christ Fellowship Church January 2005 - August 2007
Christ Fellowship Church January 2005 - August 2007
Skills
Editing, Blogging, Copywriting, Social Media, Newsletters, Social Networking, Copy Editing, Non-profits, Social Media Marketing, Marketing, Public Relations, Management, Nonprofits, Public Speaking, PowerPoint, Event Management, Customer Service, Training, Microsoft Office
Education
New York University 1985 — 1989
B.S., Theater Arts
New York University 1985 — 1989
Bachelor of Science (BS), Theatre Arts & Communications
Sullivan & Cogliano
Sullivan & Cogliano
BKM Marketing Associates, Inc. April 2015 - Present
BKM Marketing Associates, Inc. September 2012 - April 2015
Keating Associates March 2009 - September 2012
Keating Associates May 2003 - January 2010
Protocol Marketing 2000 - 2003
Skills
Integrated Marketing, Email Marketing, Digital Marketing, Social Media Marketing, Marketing Communications, Marketing Strategy, Advertising, Media Planning, Media Placement, Online Advertising, Project Management, Media Strategy, Direct Marketing, Online Marketing, Lead Generation, Direct Mail, Relationship Marketing, Brand Development, SEM, Content Strategy, Corporate Branding, B2B Marketing, Digital Strategy, Media Buying, PPC, Advertising Sales, Creative Direction, Digital Media, Interactive Marketing, Marketing Research, Multi-channel Marketing
Education
Clark University 1993 — 1997
B.A., Psychology
Facebook May 2013 - Present
Brigham Young University February 2010 - April 2013
Facebook May 2012 - July 2012
Apex IT May 2011 - September 2011
Staples - Contract IS Department May 2008 - July 2008
Protocol Marketing May 2007 - August 2007
Skills
JavaScript, PHP, HTML, jQuery, MySQL, CSS, Programming, Customer Service, XML, Java, SQL, Linux, Software Development, Git, HBase, JMX, Phabricator, Drupal, Web Development
Education
Brigham Young University 2006 — 2013
Bachelor of Science, Information Systems
LacunaRev November 2013 - Present
Bulldog Solutions April 2011 - November 2013
Merkle 2010 - 2011
Unica Corporation (now part of IBM Enterprise Marketing Management) 2008 - 2010
CMP Technology 2006 - 2008
The Kern Organization 2004 - 2006
Protocol Marketing 2000 - 2004
Saligent, Inc. 1998 - 2000
ProLead Corporation 1995 - 1998
Packaging Store 1990 - 1995
Skills
Demand Generation, Sales Enablement, Lead Generation, B2B Marketing, Sales Management, Strategy, Direct Marketing, Sales, Marketing Automation, CRM, Integrated Marketing, Multi-channel Marketing, Database Marketing, Analytics, Marketing, Business Development, Strategic Partnerships, Campaign Management, Business Intelligence
Education
Colorado State University 1976 — 1981
BS, Business Admin, Marketing
Skyline Realty Group September 2011 - Present
Self-employed January 1997 - Present
Oakwood Realty Group February 2006 - September 2011
AVP Pro Beach Volleyball Tour June 2007 - June 2010
NCAA.com November 2009 - April 2010
Honda Financial Services/Honda June 2004 - January 2007
CSTV.com 2006 - 2007
Protocol Marketing 2004 - 2004
Mercedes-Benz Cup 2002 - 2002
Alcone Marketing Group 2001 - 2002
Skills
Blogging, Investment Properties, Social Media Marketing, Sellers, Negotiation, Management, Marketing, Sales, Social Media, Advertising, Real Estate, Bankruptcy, Chapter 13 Bankruptcy, Chapter 7 & 13, Short Sales, Foreclosures, First Time Home Buyers, Real Estate Transactions, Investors, REO, Newsletters, Corporate Communications, Customer Service, Research, Selling, Training, Media Relations, Editing, Social Networking, PowerPoint, Online Marketing, Editorial, Facebook, Time Management, Storytelling, Public Relations
Education
University of West Los Angeles 2012 — 2016
Doctor of Law (J.D.), Law, 2.3+
University of Southern California 1995 — 1997
B.A., Commuication
Washington State University 1993 — 1994
Palos Verdes Peninsula High School
Gold Mountain Communications July 2015 - Present
Gold Mountain Communications April 2011 - Present
Gold Mountain Communications April 2011 - Present
Slow Belly Farm July 2010 - April 2011
Pikes Peak Academy October 2008 - June 2010
Protocol June 1998 - August 2008
Protocol Marketing June 1998 - August 2008
Saligent 1998 - 2008
Protocol of Colorado Springs 1998 - 2008
Vanstar October 1997 - June 1998
Skills
Database Marketing, Lead Management, Lead Generation, Strategic Planning, Process Improvement, Online Advertising, Leadership, Team Building, Marketing Automation, Customer Service, Marketing Strategy, Change Management, B2B, Demand Generation, Budgets, Vendor Management, CRM, Team Leadership, JavaScript, Windows, Nonprofits, SaaS, Management, Salesforce.com, Networking, Strategy, Call Centers, Online Marketing
Education
George Mason University 1984 — 1985
Lake Braddock Secondary 1980 — 1984
High School
The Hartford May 2015 - Present
The Hartford March 2015 - May 2015
The Hartford August 2010 - March 2015
The Hartford March 2004 - August 2010
Protocol Marketing July 2003 - February 2004
New York Public Library December 1997 - January 2003
Skills
JavaScript, jQuery, CSS, HTML5, Business Objects, Cognos, Business Intelligence, Business Analysis, SDLC, Requirements Gathering, Visio, Insurance, Data Warehousing, Requirements Analysis, Data Analysis, Vendor Management, Process Improvement, SharePoint, ETL, Access, Business Requirements, Data Modeling, SAS, Leadership, Management, Website Development
Education
Polytechnic University 2002 — 2004
Bachelor of Science (B.S.), Computer
New York City College of Technology 1997 — 1999
A.A.S, MIS
G&K Services June 2013 - March 2015
G&K Services June 2013 - March 2015
GARDA December 2006 - June 2013
Protocol Marketing June 2006 - December 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Windows 7, Windows Vista, Windows XP Pro, Firearms, Security, Transportation, K-9 Handler, Veterans, Customer Service, Sales, Telephone Skills, Telemarketing
Education
Pikes Peak Community College 2012 — 2015
Communication and Media Studies
Pikes Peak Community College 2010 — 2013
Call Direct Partners llc February 2013 - Present
Protocol Marketing November 2006 - March 2011
Skills
Call Centers, Process Improvement, Operations Management, System Administration, Quality Assurance, Sales Management, Five9 Certified..., Team Management, Outsourcing, Customer Experience, Telecommunications, Contact Centers, BPO, Workforce Management, Avaya, Vendor Management, Avaya Technologies, Customer Satisfaction
Education
Florida Atlantic University 2011 — 2012
Vocational Degree, Project Management
LionShare Marketing July 2013 - Present
Clarity Solution Group June 2012 - July 2013
Datacore Marketing January 2011 - June 2012
Harland Clarke January 2010 - January 2011
Protocol Marketing July 2009 - January 2010
Protocol Marketing August 2007 - July 2009
Skills
Analytics, Business Intelligence, Database Marketing, Analysis, Sales, Strategy, Segmentation, Data Mining, Databases, Direct Marketing, B2B, CRM, Integrated Marketing, Project Management, Data Analysis, KXEN, Predictive Modeling, Marketing, Web Analytics, Marketing Analytics, Business Analytics, Tableau, Alterian, QlikView, B2C, Microsoft SQL Server, Customer Insight, CRM databases, Statistical Modeling, Management, Data Warehousing, Customer Acquisition, Database Design, Statistics, Multi-channel Marketing, Strategic Planning, Data Modeling, Dashboard, Marketing Automation, OLAP, Consumer Insights, SDL, Consulting, Email Marketing, Marketing Strategy, Business Analysis, Predictive Analytics
Education
University of Kansas 2004 — 2006
M.A., Economics
The University of Kansas 1998 — 2003
B.S., Mathematics and Statistics
Fasken Martineau DuMoulin July 2013 - January 2015
Fasken Martineau DuMoulin May 2012 - August 2012
Sony Music Entertainment May 2012 - June 2012
Many Are One May 2011 - April 2012
Community and Legal Aid Services Programme (CLASP) May 2011 - April 2012
Infinity Labs August 2009 - May 2010
Tassoni Brasil May 2009 - August 2009
Cantox Health Sciences January 2005 - January 2009
Protocol Marketing November 2005 - March 2008
Education
York University - Osgoode Hall Law School 2010 — 2013
Juris Doctor, Law
Concordia University 2005 — 2009
Bachelor of Arts, Philosophy (Hons.)
Walgreens July 2013 - Present
Roundy's Supermarkets, Inc. April 2012 - June 2013
Epicor 2005 - April 2012
Protocol Marketing 2001 - 2005
Tecsys Inc. 1998 - 2001
Skills
Analysis, Project Management, Management, Business Intelligence, IT Management
Education
University of Fredericton - Sandermoen School of Business 2007 — 2013
Masters in Business Administration, Global Leadership
DeVry University-Illinois 2012 — 2012
Project Management / PMI Preparation Courses, Project Management
Athabasca University's School of Computing and Information Systems 2005 — 2006
Masters of Science Level Courses, Information Systems
Concordia University - John Molson School of Business 1998 — 2004
Bachelors of Commerce, Management of Information Systems
Marianopolis College 1996 — 1998
College Degree, Pure and Applied Sciences
Loyola High School 1991 — 1996
High School Diploma
IHS November 2011 - Present
specializing in Demand Generation July 2011 - February 2012
Harland Clarke January 2010 - July 2011
Protocol Marketing September 2009 - February 2010
Protocol 2000 - 2009
Saligent 1998 - 2000
Skills
Demand Generation, B2B Marketing, Multi-channel Marketing, Email Marketing, Lead Generation, Online Marketing, Marketing Strategy, Lead Management, Database Marketing, Integrated Marketing, Marketing Automation, Segmentation, Optimization, Data Integration, Data Management, Data Manipulation, Program Management, Business Development, Management, Marketing, Product Management, Leadership, CRM, SaaS, Product Marketing, Digital Marketing, Strategy, B2B, Sales Process, Eloqua
Education
University of South Florida 1998 — 2002
Bluespire Senior Living January 2011 - Present
NL Partners Inc. November 2009 - January 2011
Marketing by Design 2007 - 2008
Mullen 2005 - 2007
Casual Male Retail Group 2004 - 2005
Protocol Marketing 2002 - 2004
IRMA S. MANN STRATEGIC MARKETING, INC July 2001 - August 2002
Skills
CRM, Social Media, Online Advertising, Strategy, Direct Mail, Direct Marketing, Advertising, Marketing Communications, Project Management, Marketing Strategy, Event Marketing Strategy, Management, Integrated Marketing, Digital Marketing, Lead Generation, Email Marketing, Online Marketing, Social Media Marketing, Marketing, Account Management, Strategic Planning
Education
Bentley University 1997 — 2001
B. A., International Culture and Economy
Agora Publishing November 2012 - Present
TCC, LLC Maryland June 2012 - November 2012
Agora Publishing July 2005 - June 2012
Protocol Marketing January 2000 - July 2005
Skills
Leadership, Vendor Relationships, Contact Centers, Manage Client..., Outlook, Training, Customer Satisfaction, CRM, Online Advertising, Analytics, Vendor Management, Customer Service, Call Centers, Lead Generation, Salesforce.com, Account Management, Online Marketing, Customer Retention, Customer Experience, Direct Marketing, Call Center, Customer Acquisition, Editing
Education
Central Connecticut State University 2002 — 2005
Marketing/Marketing Management, General
Oceanos November 2002 - Present
DigitasLBi_US August 2000 - April 2002
Protocol Marketing February 1998 - July 2000
Talbots May 1996 - February 1997
Skills
Demand Generation, Marketing Operations, Marketing Automation, Email Marketing, Direct Marketing, Lead Generation, Integrated Marketing, Lead Management, CRM, Eloqua, Marketo, Strategy, Account based Marketing, Data Analysis, B2B Marketing, Marketing, Digital Marketing, Digital Strategy, Market Research, Competitive Analysis, Social Media Marketing, B2B, Salesforce.com, Database Marketing, Multi-channel Marketing, Entrepreneurship, Competitive Intelligence, Big Data, Customer Acquisition, Online Marketing, Online Lead Generation, Online Advertising, Content Marketing, Master Data Management, Mobile Marketing, E-commerce, List Intelligence, Data Enhancement, Media Research, Pipeline Development, Data, Google Analytics, Campaign Management, Cloud Applications
Education
Boston University - School of Management 2002 — 2005
MBA, Entrepreneural Management
Bentley University 1992 — 1996
BS, Marketing
Phocas Software September 2013 - Present
APAC Customer Services (formerly Protocol Marketing) February 2012 - September 2013
Protocol Marketing April 2009 - September 2013
SophLogic February 2008 - April 2009
Hughes Supply June 2004 - July 2007
Hughes Supply / The Home Depot 1999 - 2005
Skills
SQL Server, SQL, Business Analysis, Integration, Application Development, Requirements Analysis, ERP, Business Intelligence, Team Leadership, Data Analysis, Vendor Relations, Call Centers, Management, Salesforce.com, Cloud Computing, Analysis, Microsoft SQL Server, Software Development
Education
University of Central Florida - College of Business Administration 1994 — 1998
MIS, Management Information Systems
Argosy University Sarasota 2010 — 2012
MBA, Information Systems Management
STATS LLC January 2015 - Present
Restaurant.com June 2012 - January 2015
Omeda March 2007 - June 2012
The Bradford Group August 2006 - February 2007
Protocol Marketing July 2002 - May 2006
Brann Worldwide October 1998 - March 2002
Blau October 1998 - March 2002
IKON June 1998 - October 1998
Computize August 1993 - June 1998
Skills
Commvault, Windows Server, Tomcat, Java, Microsoft Exchange, WAN, Dell PowerEdge Servers, Email Marketing, IT Management, IT Strategy, Network Security, PCI DSS, Telecommunications..., Call Center, Data Center Management, Agile Project Management, Budgeting, SaaS, Microsoft SQL Server, Routers, Operations Management, Network Administration, Call Centers, Budgets, Disaster Recovery, New Relic, VMware, Compellent, XenServer, SQL Server, ShoreTel, Checkpoint, F5 BigIP, Red Hat Linux, Mac OS X, AppDynamics, Email Security, Vyatta Routers, Contact Center Design, Storage Area Networks, Windows Azure, Networking, Security, Information Technology, Servers, IT Operations, Infrastructure, E-commerce, Cloud Computing, Data Center
Education
Lake Forest Graduate School of Management 2004 — 2006
MBA, Business
Miami University 1989 — 1993
B.S., Business, Major in Marketing
Bellevue West
High School Diploma
PivotMob March 2013 - Present
UberMedia October 2010 - Present
Handmark September 2008 - October 2010
Protocol Marketing May 2007 - August 2008
Sector Research April 2004 - May 2007
Sprint Corporation August 1998 - April 2004
UMB Bank January 1994 - August 1996
Bay View Capital Corp June 1992 - January 1994
Education
The University of Chicago Booth School of Business 1996 — 1998
MBA
University of California, Berkeley 1988 — 1992
BA
4SIGHT Supply Chain Group April 2013 - Present
Woods IT Consulting January 2013 - May 2013
GuthyRenker Fulfillment Services January 2011 - January 2013
Irvine Presbyterian Church November 2008 - September 2012
CPU2, LLC August 2007 - January 2011
Protocol Marketing May 2003 - July 2007
Hudd Distribution January 2002 - May 2003
DSL Transportation 2000 - 2002
Saddle Creek Corp 1994 - 1999
Skills
Team Building, Management, Project Management, Warehouse Management, Logistics, Process Improvement, Strategic Planning, CRM, Business Process..., Direct Marketing, Warehousing, Customer Service, Business Analysis, Cloud Computing, Software Development, Microsoft SQL Server, SDLC, Integration, ERP, Supply Chain, VMware, Leadership, Project Portfolio..., Software Documentation, IT Strategy, Cross-functional Team..., Vendor Management, Agile Methodologies, Security, Budgets, Team Leadership, Information Technology, IT Management, System Administration, PMO, SharePoint, Scrum, Program Management, Business Intelligence, Enterprise Software, Quality Assurance, Telecommunications, Enterprise Architecture, Business Process, Solution Architecture, C#, SaaS, Data Center, Disaster Recovery, Requirements Analysis
Education
Saint Leo University
BS
Lake Wales Senior High School
High School Diploma
Polk Community College
Associate of Arts (AA)
Robert Half March 2015 - Present
Future Electronics October 2013 - October 2014
Future Electronics May 2011 - October 2013
ACNielsen March 2008 - March 2010
Protocol Marketing October 2002 - October 2007
Bank One October 1999 - August 2001
Skills
Strategic Planning, Sales Management, Project Management, Team Leadership, Business Analysis, Management, Business Strategy, Market Research, Product Management, Process Improvement, Marketing Strategy, Account Management, Change Management, Business Development, Team Building, Team Management, Human Resources, Budgets, Customer Satisfaction, Analysis, Sales
Education
McGill University
Human Resource, Human Resources Management and Services
Cooperative Middle School June 2014 - Present
Endicott College August 2013 - June 2014
Endicott College June 2008 - June 2014
Protocol Marketing December 2007 - March 2008
Schylling Associates July 2005 - September 2007
Skills
Administrative..., Data Entry, Microsoft Word, Microsoft Excel, Outlook, Customer Service, Facebook, Telephone Skills, Inventory Management, Time Management, Constant Contact, Event Management..., Microsoft Publisher, PowerPoint, Photoshop, Calendar Management, Email Management, Purchase Orders, Social Media, Training
Education
Bridgewater State University 2001 — 2005
BA, Communication Studies
Triton Regional HS
Sony Computer Entertainment America March 2008 - Present
Charlotte Russe January 2006 - March 2008
Protocol Marketing November 1999 - December 2006
Skills
Application Development, Team Leadership, Innovative Problem..., Agile, PL/SQL, Ruby, Ruby on Rails, Oracle, GIT, Certified Scrum Master..., Linux, User Interface Design, Cloud Computing, ITIL, Outsourcing Management, Agile Methodologies, Software Engineering, Scrum, Software Development, Unix, XML, MySQL, Software Project..., Subversion, Databases, Object Oriented Design, Perl
Education
National University 1998 — 2000
BS, Computer Science
ReverseVision February 2014 - Present
Seamgen July 2011 - October 2013
Fidelity National Information Services January 2008 - July 2011
FIS January 2008 - July 2011
IBS Interprit June 2006 - January 2008
Ocean Systems Engineering Corporation October 2005 - June 2006
Sempra Energy July 2005 - October 2005
Protocol Marketing July 1999 - July 2005
Skills
Integration, Software Development, Web Applications, .NET, Business Process, Testing, Web Services, SQL, C#, Enterprise Architecture, Mobile Devices, Agile Methodologies, Scrum, SDLC, ASP.NET, Quality Assurance, Leadership, Software Project..., Requirements Analysis, XML, Software Engineering, Microsoft SQL Server, User Experience
Education
Cornell University 1985 — 1990
OptumRx / UnitedHealth Group November 2011 - Present
Harland Clarke December 2009 - November 2011
Protocol Marketing 2006 - December 2009
H&R Block Mortgage 2003 - 2006
Cedar Consulting (formerly The Hunter Group and now CedarCrestone) 1998 - 2003
Skills
Lead Generation, Database Marketing, Email Marketing, Direct Marketing, Google Adwords, Marketing, Segmentation, Management, Web Analytics, CRM, Marketing Communications, Strategy, Customer Retention, SEM, Leadership, Budgets, B2B, Analytics, Business Strategy, Integrated Marketing, Marketing Strategy, Direct Mail, B2B Marketing, E-commerce, Customer Acquisition, Multi-channel Marketing, Interactive Marketing
Education
Sonoma State University 1992 — 1996
Wilke Communications July 2008 - Present
Nexus Direct July 2004 - June 2008
Protocol Marketing 2002 - 2004
Circle.com 1999 - 2000
Brann Baltimore (now EuroRSCG4D) 1983 - 1999
Skills
Non-profits, Direct Marketing, Strategic Planning, Marketing Strategy, Email Marketing, Advertising, Online Marketing, Marketing Communications, Copywriting, Political Fundraising, Automotive Dealer..., Strategy, Nonprofits, Marketing, Leadership, Online Advertising, Direct Mail, Interactive Marketing, Integrated Marketing, Fundraising, Creative Strategy, Digital Marketing
Education
The University of Akron 1974 — 1978
BA, English/Philosophy
D2C Consulting January 2015 - Present
EyeVerify August 2013 - January 2015
Nuance Communications February 2013 - August 2013
Nuance Communications June 2012 - February 2013
Vlingo September 2011 - June 2012
Compass Intelligence March 2011 - September 2011
Merrill Lynch September 2009 - March 2011
Kansas Sampler May 2009 - August 2009
Protocol Marketing October 2008 - January 2009
Embarq January 2008 - October 2008
Skills
Strategic Planning, Analysis, Marketing Management, Market Planning, B2B, Competitive Analysis, Marketing Strategy, Market Research, Product Management, Product Marketing, Business Development, Strategy, Data Analysis, Marketing, Budgets, Advertising, Business Planning, Mobile Devices, New Business Development, CRM, Segmentation, Telecommunications, Program Management, Management, Sales Operations, Leadership, Start-ups, Project Management, Sales, Team Building, Training, Pricing, Strategic Partnerships
Education
Drexel University - LeBow College of Business 1996 — 1999
BA, Accounting
Kansas State University 1995 — 1996
Bachelors of Science, Accounting
Shawnee Mission East 1991 — 1995
diploma
Stamps.com April 2012 - Present
Stamps.com October 2008 - April 2012
Autobytel February 2008 - October 2008
SEMA December 2005 - February 2008
SEMA May 2005 - December 2005
Entrepreneur.com November 2004 - May 2005
Protocol Marketing 2003 - 2004
Skills
Direct Marketing, Integrated Marketing, Advertising, Digital Marketing, Direct Mail, Budgets, Email Marketing, Marketing, Online Advertising, Marketing Strategy, Online Marketing, Social Media Marketing
Education
California State University-Long Beach 1999 — 2003
Troy High School 1997 — 1999
Harvard John A. Paulson School of Engineering and Applied Sciences July 2015 - Present
Mercer February 2013 - June 2015
Certuse Adjustment Inc 2009 - 2012
Certuse Adjustment Inc 2009 - 2012
Protocol Marketing April 1999 - November 2008
Dickinson Direct 1999 - 2001
Education
The University of Connecticut 1992 — 2007
Human Development and Family Relations with a concentration in Adulthood and Aging
Distressed Children & Infants International Founder & DirectorCheshire TutoringNovember 2013 - Present
Distressed Children & Infants International November 2010 - Present
Pathways for Mutual Respect October 2009 - October 2011
State of Formation November 2010 - August 2011
New Haven/León Sister City Project January 2010 - January 2011
The Cordoba Initiative September 2010 - November 2010
Pathways for Mutual Respect October 2008 - October 2009
Protocol Marketing May 2006 - July 2006
Petland Discounts November 2003 - August 2005
Skills
Blogging, Social Media Marketing, Editing, Research, Social Media, Writing, Customer Service, Intercultural..., QuickBooks, WordPress, Microsoft Office, Microsoft Publisher, Web Development, Tutoring
Education
McGill University 2005 — 2008
Bachelor of Commerce, International Management, Latin American & Caribbean Studies
Tecnológico de Monterrey 2008 — 2008
International Business, Spanish
2010 Summer Institute: Paradigms and Practice in Muslim-West Relations 2010 — 2010
Islamic studies, intercultural communication, sociology
Summer Institute for Intercultural Communication 2009 — 2009
New Interculturalist Program, Intercultural Communication
Summer Institute on Islam, Intercultural Relations and Leadership 2009 — 2009
Sociology, Linguistics, Middle East Studies, Islamic Studies, Intercultural Communication
Evolve Tele-Services, INC. October 2003 - Present
Protocol Marketing January 1999 - October 2003
TSI inc. January 1995 - December 1999
Skills
B2B Marketing, Social Media Marketing, Database Marketing, Direct Marketing, Call Center, Digital Marketing, Multi-channel Marketing, Lead Generation, Advertising, Integrated Marketing, Direct Mail, Inbound Marketing, Mobile Marketing, Customer Acquisition, B2B, Email Marketing, Interactive Marketing, Online Marketing, Telemarketing, Affiliate Marketing, Strategic Partnerships, Customer Retention, Online Advertising, Brand Development, Start-ups, Marketing Management, Relationship Marketing, Lead Management
Education
Central Michigan University 1986 — 1991
BS, Secondary Education
Colorado Springs School District 11 January 2011 - Present
System Engineering Services/Barclays Bank October 2009 - January 2011
Protocol Marketing January 2008 - October 2009
Hewlett-Packard April 2006 - January 2008
Hewlett-Packard April 2001 - April 2004
Cargill May 1995 - March 2001
Cargill Japan April 1989 - April 1995
Skills
Microsoft SQL Server
Education
Colorado Technical University 2004 — 2005
Pikes Peak Library District August 2006 - Present
Media Marketing, Inc September 1999 - Present
Protocol Marketing May 2006 - August 2006
Education
Pikes Peak Community College 2005 — 2010
Associates, Business Admin/Mgmt
Pikes Peak Community College Graduate (2010)
High School Diploma, 2005; Associates of Applied Science Business Management
Antera Solutions March 2005 - Present
One Prospect Technologies October 2012 - September 2014
West Systems Group February 2009 - December 2011
Aleut Management Services April 2007 - February 2009
Aleut Communications Services January 2005 - March 2007
SMI International March 2003 - December 2005
SMI International March 2002 - March 2003
Qgenisys, Incorporated March 2002 - March 2003
Protocol Marketing February 2001 - February 2002
Skills
Strategic Planning, Negotiation, Management, Organizational..., Business Intelligence, Marketing, Business Analysis, CRM, Risk Management, Account Management, Business Strategy, Marketing Strategy, Analysis, Change Management, Contract Negotiation, Data Analysis, Budgets, Leadership, Project Planning, Operations Management, Team Building, Business Development, Program Management, Process Improvement, Competitive Analysis, Lead Generation, Proposal Writing, Business Planning, Mergers, Sales, Cross-functional Team..., Executive Management, Forecasting, Integration, New Business Development, DoD, Enterprise Software, Government, Mergers & Acquisitions, Policy, Security, Start-ups, Strategy, Team Leadership, Project Management, Human Resources, B2B, Business Process..., Telecommunications
Education
Thunderbird School of Global Management 1997 — 1998
MIM - MBA, International Management
University of Colorado Colorado Springs 1990 — 1996
Bachelor of Arts, Political Science with Distinction
Cheyenne Mountain High School
TriNet 2013 - 2015
Cardinal Health January 2009 - June 2013
Bertelsmann March 2007 - June 2008
Protocol Marketing July 2002 - March 2007
VarTec Telecom December 1998 - February 2002
Skills
Vendor Management, Customer Experience, Recruiting, Outsourcing, CRM, Workforce Management, Call Center, Management, Call Centers, Training, SOW, RFP, Process Improvement, Analysis, Change Management, Forecasting, Human Resources, Leadership, Performance Management, Project Planning, Team Building
Education
San Jose State University 1990 — 1998
MS, Marine Science
University of Wisconsin-Eau Claire 1983 — 1988
BS, Biology, German, Chemistry
Prem United April 2007 - Present
Centennial Marketing Group (CMG) August 2004 - April 2007
Protocol Marketing 1999 - 2004
Protocol 1999 - 2003
Skills
Strategic Planning, New Business Development, Business Strategy, Negotiation, Microsoft Office, Team Building, Project Planning, Program Management, Budgets, Team Leadership, Analysis, Customer Service
Education
Concordia University
Bachelor of Commerce (B.Com.), MIS (Management Information Systems)
Dawson College
Commerce Degree
ICON Clinical Research April 2002 - Present
Protocol Marketing August 2000 - April 2002
Skills
Account Management, CRO, Endocrinology, CTMS, ICH-GCP, Oncology, Clinical Research, Clinical Monitoring, EDC, GCP, SOP
Education
California Polytechnic State University-San Luis Obispo
BS Business Administration, Business Administration, Marketing
Mission Viejo High School
Care Free Medical & Dental October 2010 - December 2010
Protocol Marketing 2005 - 2005
Goodwill Manufacturing October 2003 - November 2003
II Stanley Inc June 2003 - July 2003
Koyo Corporation April 2003 - June 2003
Heating/ Cooling October 2001 - December 2002
Meijer Inc April 2001 - July 2001
Education
Lansing Community College 2011 — 2013
Pre Nursing
Career Quest Learning Center 2010 — 2010
Certificate, Registered Medical Assistant
Canon USA February 2015 - Present
Greenbridge Management March 2014 - Present
Waldner's Business Environments October 2003 - November 2013
Protocol Marketing March 1999 - January 2002
Crowne Plaza LaGuardia March 1988 - September 1991
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Furniture, Microsoft Word, Accounting, Budgets, Sales, Account Management, Teamwork, QuickBooks, Team Building, Management, Strategic Planning, PowerPoint, Employee Benefits, Retail, Purchasing, Project Management, Furnishings
Education
Farmingdale State College 1980 — 1982
Business
Mangia Paleo January 2014 - Present
Western Connecticut State University October 2013 - Present
Post University September 2009 - October 2013
Post University September 2009 - November 2011
Plumb Farms Nursery and Florist May 2007 - September 2009
Manhattanville College January 2006 - May 2009
Co-Communications, Inc. September 2008 - December 2008
Protocol Marketing 2005 - 2005
Education
Post University 2012 — 2012
Graduate Certificate
Manhattanville College 2005 — 2009
BA
Macquarie University 2008 — 2008
Study Abroad
Société de transport de Montréal November 2012 - Present
Cirque du Soleil January 2011 - November 2012
Sullix Web Marketing 2007 - November 2012
Desjardins February 2010 - January 2011
Desjardins May 2006 - February 2010
Aheeva 2006 - 2006
Protocol Marketing 2005 - 2006
Corporation financière Brome inc. 2002 - 2005
Proximi-T 1999 - 2001
Skills
C
Education
Université du Québec à Montréal 2000 — 2005
Bachelor
Collège de Bois-de-Boulogne
Diplôme d'études collégiales
Collège Mont-Saint-Louis
Diplôme d'études secondaires
Harland Clarke March 2004 - Present
Protocol Marketing March 2004 - December 2009
Research Data Design March 2002 - March 2004
Protocol Marketing June 2000 - March 2002
FutureCall June 1997 - February 2000
Skills
System Administration, Telephony Support, Network Administration, Desktop Administration, IT Management, Call Center, Process Improvement, Strategic Planning, Project Management, Customer Service, Lead Generation, Sales, Team Leadership, B2B, Troubleshooting, Call Centers, ITIL, Networking, Security, Servers, Technical Support, Information Security, Computer Security, Network Security
Education
Audio Recording Technical Institute 1994 — 1995
Final Certificate, Audio Recording and Studio Design
Valencia College 1992 — 1993
General Education
Seminole State College of Florida 1987 — 1988
General Education
Pikes Peak Community College
Business Administration and Management, General, 4.0
Certifications
CodeBaby August 2011 - Present
DI Graphics June 2010 - May 2011
CodeBaby February 2010 - June 2010
Star B2B September 2006 - March 2008
Protocol Marketing March 2000 - September 2006
Saligent, Inc August 1994 - March 2000
Current, Inc March 1991 - August 1994
United Technologies Microelectronics Center October 1981 - October 1990
Skills
Performance Metrics, Database Marketing, Multi-channel Marketing, Product Development, Business Development, SaaS, Strategy, CRM, Management, B2B, Lead Generation, Marketing Strategy, Direct Marketing, Strategic Partnerships, E-commerce, P&L Management, New Business Development
Education
Southern Illinois University, Carbondale
BA, Business Economics
University of Colorado
MBA
KleerMail July 2011 - October 2013
City Publications North Shore 2010 - 2010
Protocol Marketing 2001 - 2009
Dickinson Direct April 1989 - December 2000
Pitney Bowes 1986 - 1989
Skills
Direct Marketing, Lead Generation, Integrated Marketing, Direct Mail, Database Marketing, Lead Management, Demand Generation, Account Management, B2B, Marketing Strategy, Digital Marketing, Supply Chain Management, SaaS Internet Marketing, Data Management, Direct Mail Fundraising, Direct Mail Procurement, Strategic Planning, Business Strategy, Business Planning, SaaS, Start-ups, Business Development, Strategy, CRM, Sales, Marketing, Enterprise Software, Customer Acquisition, Email Marketing, Strategic Partnerships, Salesforce.com, Multi-channel Marketing, B2B Marketing, Interactive Marketing
Education
Fairleigh Dickinson University
B.A.
Professional Image May 2009 - Present
American Factory Direct Furniture November 2006 - September 2008
American Factory Direct Furniture February 2006 - November 2006
Protocol Marketing March 2005 - December 2005
Protocol Marketing November 2003 - March 2005
Protocol Marketing March 2003 - November 2003
Skills
Customer Service, Data Entry, Process Scheduler, Sales, Call Centers, Purchasing, Integrated Marketing, Adobe Acrobat, Adobe Creative Suite, Project Management, Graphic Design, Management
Education
Delgado 2009 — 2009
Louisiana State University 2001 — 2002
None, Interior Design
GuthyRenker Fulfillment Services August 2007 - Present
Protocol Marketing January 2001 - July 2007
Protocol Integrated Direct Marketing 2001 - 2007
CPU Inc February 1996 - December 2000
Pen tab Industries June 1981 - February 1996
Education
Hofstra University
MBA, Management
Miami University
BS, Economics
Fidelity Investments June 2008 - February 2009
Fidelity Investments June 2007 - February 2009
Fidelity Investments April 2007 - June 2008
Fidelity Investments October 2006 - April 2007
Fidelity Investments October 2005 - October 2006
Protocol Integrated Direct Marketing 2002 - 2005
Protocol Marketing 2002 - 2005
Education
Bridgewater State University 1997 — 2002
BA, English
Foggy Mountain Designs July 1997 - Present
Vantage Foods April 2007 - July 2008
Protocol Marketing October 2003 - November 2005
Jackson Hewitt May 2002 - February 2003
Arthur Andersen December 1996 - May 2002
Education
State College of Florida-Manatee-Sarasota 1986 — 1992
Special, Computer Science
Applications Tower Analyst August 2012 - Present
ULA - United Launch Alliance - Lockheed Martin & Boeing June 2008 - July 2012
Verizon Business July 2007 - June 2008
Protocol Marketing February 2000 - July 2007
Education
University of Georgia - Terry College of Business 1978 — 1982
BBA, Business Analysis, Marketing, Business Finance
University of Georgia - Terry College of Business
Bachelor's degree
Doyle-Haralambidis Family May 2004 - Present
Love Without Boundaries November 2013 - July 2014
Love Without Boundaries November 2011 - November 2013
Love Without Boundaries March 2010 - November 2011
Protocol Marketing 2005 - 2006
Accenture 2003 - 2005
Brierley & Partners 2000 - 2003
EDS, an HP company 1994 - 2000
Skills
Nonprofits, Project Management, Corporate Finance, Philanthropy, Financial Reporting, Fundraising, Finance, Volunteer Management, Grants, Strategic Planning, Community Outreach, Research, Grant Writing, Event Planning
Education
Northwestern University
BA, Political Science
Lubrication Specialist January 2007 - Present
Dialogue Marketing February 2010 - December 2010
Plannb Inc January 2007 - February 2010
Protocol Marketing 1996 - 2006
IOCOM (Inbound Outbound Communications) August 1991 - August 1996
Skills
Customer Service, Strategic Planning, Call Center, Lead Generation, Direct Marketing, Customer Acquisition, P&L Management, Database Marketing, New Business Development, CRM, Process Improvement, Sales Management, Healthcare, Telemarketing, Inbound Marketing, Marketing Strategy, Outsourcing, Customer Experience, Insurance, Account Management, Customer Retention, Analytics, Sales, Call Centers, Management, Sales Operations
Education
University of Central Florida - College of Business Administration 1983 — 1986
BA, Marketign
CIBC Retail & Business Banking November 2010 - Present
CIBC Wood Gundy February 2009 - November 2010
AIC Limited October 2005 - October 2008
Protocol Marketing December 2004 - October 2005
Skills
Training Delivery, Needs Analysis, E-Learning, Coaching, Training, Wealth Management, Workshop Facilitation, Leadership, Financial Services, Customer Service, Banking, Employee Training, Strategic Financial..., Investments, Relationship Management, Team Building, Development, Insurance, Public Speaking, Adult Education, Leadership Development, Credit, Microsoft Office, Portfolio Management, Onboarding, Employee Engagement, Microsoft Excel, PowerPoint, Retail Banking, Captivate, Instructional Design, Team Leadership, Management
Education
George Brown College 1996 — 1999
Community Worker, Social Work
McMaster University
Psychology & Religious Studies
Clinical Pathology Laboratories June 2010 - Present
Protocol Marketing May 2007 - June 2008
Education
Pima Medical Institute-Colorado Springs 2009 — 2010
MEDICAL ASSISTANT, MEDICAL ASSISTING
Protocol Marketing December 2001 - August 2008
Colgate Oral Pharmaceuticals December 1994 - November 2001
Colgate Oral Pharmaceuticals August 1994 - November 2001
Education
Fisher College 1989 — 1991
Business Administration, Business/ Accounting
Staples November 2011 - Present
Harland Clarke December 2009 - February 2011
Protocol Marketing March 2001 - February 2011
Skills
Microsoft Word, Project Planning, Print Management, Contract Negotiation, New Business Development, InDesign, Lead Generation, Outlook, Digital Printing, Direct Mail, Marketing, Microsoft Excel, Brochures, Customer Service, Negotiation, Offset Printing, Variable Data Printing, Print On Demand, Inventory Management, Catalogs, Creative Direction, Budgets, Competitive Analysis, Multi-channel Marketing
Education
University of Massachusetts, Amherst
BBA, Accounting
Pomeroy IT Solutions Director of Technical ServicesMail Computer Services, Inc.December 2008 - July 2011
Harte-Hanks January 2008 - October 2008
W.A. WIlde November 2003 - January 2008
Protocol Marketing December 1991 - August 2003
Skills
Digital Printing, Direct Marketing, Digital Imaging, Direct Mail, Bindery
Education
UMass Boston
BA, Business Management
inVentiv Health January 2014 - Present
Zumba Fitness October 2011 - Present
Telerx September 2012 - June 2013
The Hermes Group LLP January 2011 - October 2011
Blue Diesel March 2010 - January 2011
GSW Worldwide December 2007 - October 2008
Rago Arts & Auction Center October 2004 - December 2007
Protocol Marketing 2000 - 2004
Skills
Manager of First..., Executive Assistance, Front Desk Reception, Catering and Hospitality, Office Management, Fitness & Wellness..., Customer-focused Service, Fearless!, Personal Assistance, Creative, Personal Support, Receptionist Duties, Administrative..., Training, Customer Satisfaction, Call Centers, Outlook, Public Speaking, Data Entry, Event Planning, Employee Training, Leadership, Time Management, Administrative..., Sales, Customer Service
Education
Bucks County Community College
Allied Health
Mercer County Community College
babies r us April 2010 - Present
protocol marketing June 2007 - March 2009
showcase cinemas August 2002 - September 2007
Education
Naugatuck Valley Community College 2004 — 2004
n/a
cheshire high school 2000 — 2004
high school diploma, general
State of Michigan August 2006 - Present
State of Michigan August 2006 - April 2011
Protocol Marketing June 2005 - July 2006
Skills
Government, Accounting, Accounts Payable, Policy, Auditing, Accounts Receivable, Financial Reporting, Account Reconciliation, Access, Financial Statements, Payroll, QuickBooks
Education
Baker College of Owosso 2004 — 2012
Bachelor of Business Administration (B.B.A.), Accounting
Corunna High School 1987 — 1991
Diploma
CPU2, LLC 2007 - 2013
Protocol Marketing 2001 - 2007
CPU February 1996 - December 2000
VINYLWELD January 1987 - January 1996
Skills
New Business Development, Call Centers, Customer Service, Account Management, Sales Operations, Sales, Management, Strategic Planning, Leadership, Online Advertising, Customer Acquisition, Training, Marketing Strategy
Education
Hofstra University
Master of Business Administration (MBA)
Miami University
Bachelor of Science (BS), Business/Managerial Economics
Bank & Vogue Ltd. June 2009 - Present
Protocol Marketing 2006 - 2009
Skills
Customer Service, Apparel, Trend Forecasting, Fashion, Visual Merchandising, Retail, Fashion Design, Merchandising, Shoes, Styling, Private Label, Sportswear, Trend, Luxury Goods, Trend Analysis, Illustrator, Retail Sales, Sales Management, Wholesale, Inventory Management, Textiles, Footwear, Loss Prevention, Store Management
Education
McGill University
Bachelor of Arts (B.A.), Women's Studies and Art History
Protocol Marketing 2006 - 2011
Skills
Computer Hardware, Computer Repair, Call Centers, Retail, Customer Service, Data Entry, Microsoft Office, Fast-paced, Typing, Fax, Fax over IP, Filing, Social Networking
Education
College of DuPage
VCA Antech July 2012 - Present
mommy July 2007 - Present
YMCA February 2009 - July 2012
Protocol Marketing December 2004 - June 2006
Education
Branford Hall Career Institute-Southington Campus 2010 — 2011
Health/Medical Claims Examiner
Middlesex Community College
Travailleur indépendant 2011 - Present
Teleperformance 2012 - 2014
SOM Marketing 2012 - 2012
Groupe Yves Rocher 2011 - 2012
Centre communautaire laurentien 2009 - 2012
Stellar 2010 - 2010
Shoppers Drug Mart 2008 - 2009
Sears Canada 2008 - 2008
Couche-Tard 2008 - 2008
Protocol Marketing 2007 - 2008
Skills
Selling Skills, DES, iPhone, Customer Satisfaction, Coaching, Leadership, Training, Marketing, CRM, Sales, Account Management, Sales Operations, Business, New Business Development, Social Skills, Sales Management
Education
Université de Montréal 2007 — 2011
Bachelor's degree, French Language and Literature
Cégep de St-Laurent 2004 — 2007
DEC, Social Sciences
Minacs 2012 - 2015
Circles North America October 2004 - June 2011
Chapters Book Stores September 2001 - April 2004
Protocol Marketing 1997 - 2001
Cineplex Entertainment 1988 - 1992
Skills
Strong communication..., Positive and..., Strong coaching and..., Team Leadership, Team Building, Friendly, Strong customer support, Mentoring
Education
Mohawk College 1976 — 1978
Broadcast Journalism