PSCU Financial Services
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PSCU Financial Services Employees
Ashworth University September 2010 - Present
DHL 2006 - 2008
Positive Growth, Inc 2005 - 2006
Kid's Kottage of Simi Valley, Inc. 2004 - 2006
NOVA Information Systems 2001 - 2003
PSCU Financial Services 1999 - 2001
Bank One 1997 - 1999
Devereux 1991 - 1997
Skills
Training, Management, Customer Service, Event Planning, Public Speaking, Microsoft Office, Social Media, Account Management, Coaching, Marketing, Team Building, Strategic Planning, Recruiting, Social Media Marketing, Conflict Resolution, Employee Training, Project Management, Leadership, Fundraising, Online Advertising, Public Relations, Advertising, Program Management, Entrepreneurship, Social Networking, Budgets, Leadership Development, Team Leadership, Event Management
Education
Ashworth University 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Marketing
Johnson and Wales University 1987 — 1990
Bachelor of Applied Science (B.A.Sc.), Culinary Arts
Beacon School / San Mateo County Office of Education SELPA September 2014 - Present
Child Therapy Institute September 2012 - September 2014
AgeSong / Pacific Institute July 2009 - July 2010
PSCU Financial Services August 2006 - November 2007
PSCU Financial Services November 2001 - August 2006
PSCU Financial Services October 2000 - November 2001
Eckerd Corporation April 1999 - October 2000
Eckerd Corporation June 1998 - April 1999
St. Joseph's Hospital September 1997 - June 1998
Skills
Counseling Psychology, Mental Health Counseling, Psychotherapy, Psychology, Mental Health, Child Therapy, Family Therapy, Adolescents, Play Therapy, Sandplay, Crisis Intervention, Treatment, Group Therapy, Community Outreach, Stress Management, Therapists, Meditation, Holistic Health, Training, Healthcare, Energy Healing
Education
Pacifica Graduate Institute 2008 — 2012
M.A. Counseling Psychology
Bhakti Academe of Intuitive Massage & Healing 2009 — 2009
Eckerd College 1993 — 1997
B.A.
G/O Digital, a TEGNA company July 2014 - Present
Facebook May 2013 - Present
Facebook November 2012 - Present
Facebook October 2013 - July 2014
Facebook May 2012 - November 2012
PSCU Financial Services November 2010 - May 2012
DeVry University September 2008 - June 2009
NextStudent August 2003 - September 2008
Skills
Sales Management, Customer Satisfaction, Marketing, Social Media Marketing, Direct Sales, Lead Generation, Advertising, Marketing Strategy, Social Networking, Online Advertising, Marketing Communications, Online Marketing, Social Media, Facebook, Digital Marketing, Advertising Sales, Account Management, B2B, Media Planning, New Business Development, Team Leadership, Team Building, Microsoft Office, Direct Marketing, Mobile Marketing, Brand Development, PPC, PowerPoint, Microsoft Excel, Editing, Digital Media, Digital Strategy, SEO, Management, Email Marketing, CRM, Integrated Marketing, Interactive Marketing, Media Buying, Sales Process, Mobile Advertising, Customer Acquisition, Campaign Management, Marketing Management, Display Advertising, Social Marketing, Analytics, Ad Serving, Facebook Marketing, SEM
Education
Colorado State University 2013 — 2015
Master's degree, Project Management
Grand Canyon University 2010 — 2012
BS, Applied Management 2012
Paradise Valley High School 1987 — 1989
High School Diploma, High School
Autumn Care of Fayetteville 2012 - Present
McDonald's Corporation September 2007 - October 2011
PSCU Financial Services October 2007 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Hospitality, Medical Records, Administrative..., Receptionist Duties, Telecommunications, Customer Service, Customer Satisfaction, Customer Retention, Complaint Management, Training, Management, Supervisory Skills, Team Building, Teamwork, Time Management
Education
Fayetteville Technical Community College 2011 — 2014
Radiologist Assistant
Melvindale High School 2004 — 2007
High School Diploma
Lewis Roca Rothgerber LLP September 2014 - Present
Arizona Supreme Court September 2013 - August 2014
Lewis and Roca LLP May 2012 - August 2012
Arizona Attorney General's Office - Consumer Protection & Advocacy May 2011 - July 2011
PSCU Financial Services 2008 - 2010
Accenture 2007 - 2008
WaMu 2004 - 2007
WaMu 2003 - 2004
Bank One 2002 - 2003
Skills
Legal Writing, Legal Research
Education
University of Arizona, James E. Rogers College of Law 2010 — 2013
J.D., Law
Arizona State University 1997 — 2002
B.S., Human Nutrition
Brophy College Preparatory 1993 — 1997
Independent Consultant October 2014 - Present
PSCU 2013 - 2014
PSCU August 2008 - August 2013
PSCU Financial Services August 2007 - August 2008
The Management Edge 2006 - 2007
Skills
Training, Performance Management, Process Improvement, Call Centers, Coaching, Instructional Design, Leadership Development, Team Building, Training Delivery, Change Management, Employee Relations, Instructor-led Training, Leadership, Organizational..., Employee Training, Human Resources, Customer Service
Education
Florida State University
Bachelor's Degree, Communication, General
Hope House of Augusta February 2014 - March 2014
Georgia Federal Credit Union February 2007 - August 2009
PSCU Financial Services August 2005 - October 2006
BB&T February 2000 - June 2004
Republic Bank St Petersburg, FL 1998 - 2004
US Navy April 1988 - September 1995
Skills
Credit, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Outlook, Data Entry, Risk Management, Telephone Skills, Training, Time Management, Inventory Management, PowerPoint, Disaster Recovery, Lotus Notes, Policy, Customer Satisfaction, Research, Banking, Human Resources, Fundraising, Leadership, Teamwork
Education
Miller-Motte Technical College-Augusta 2012 — 2014
Associate's Degree, Electronic Medical Records
Bryant & Stratton College-Hampton 1996 — 1997
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal, Summa Cum Laude
Saint Leo University 1993 — 1995
Bachelor of Applied Science (B.A.Sc.), Criminology / Human Svc Administration, Cum Laude
NSource at DLA Piper September 2014 - February 2015
Tribridge June 2011 - August 2014
PSCU Financial Services January 2010 - June 2011
PSCU Financial Services January 2007 - January 2010
Tribridge March 2006 - January 2007
Sun Trust October 2005 - March 2006
Hewitt Associates January 2004 - September 2005
Management Research Associates February 2002 - May 2003
MetLife Financial Services October 2000 - February 2002
Northwestern Mutual Financial Network October 1996 - September 2000
Skills
Recruiting, Talent Acquisition, Sourcing, CRM, Leadership, Applicant Tracking..., Management, Training, Screening Resumes, Process Improvement, Employee Training, Internet Recruiting, Vendor Management, Talent Management, Human Resources, Temporary Placement, Personnel Management, Technical Recruiting, Business Analysis, Staff Augmentation, College Recruiting, Hiring, Contract Recruitment, Time Management, Professional Services, Staffing Services, SDLC, Team Leadership, Performance Management, Consulting, Permanent Placement, Project Management, Employee Relations, SharePoint, Call Centers, Onboarding, Benefits Negotiation, PeopleSoft, Screening, Program Management, Resource Management, HRIS, Public Speaking, Interviews
Education
Eckerd College 1993 — 1997
BA, Organizational Studies, 3.82 GPA
Villanova University
Certificate, Six Sigma Green Belt
LSJ Marketing April 2012 - July 2014
LSJ Marketing June 2010 - April 2012
PSCU Financial Services January 2010 - June 2010
PSCU Financial Services January 2007 - January 2010
Skills
Call Centers, Workforce Management, Forecasting, Management, Vendor Management, Project Management, Call Center Development, Team Leadership, Leadership, Data Analysis, Workforce Planning, Customer Service, Customer Satisfaction, Microsoft Excel, Direct Response, Television, Direct Mail, Process Scheduler, IEX, Avaya, Siemens, Interactive Intelligence, Microsoft CRM, Excel, MS Office Suite, System Conversion, Metrics, Call Center, Real Time, Scheduling, Outbound, Inbound, Print, Social Media, CRM, Inbound Marketing, System Deployment, Microsoft Office, Customer Experience, Process Improvement, Outsourcing, Contact Centers, Marketing, Analysis, Team Management, Time Management, Avaya Technologies, Customer Retention, Team Building, Training
Education
Baker College Business and Corporate Services
Blue Cross Blue Shield of Michigan July 2013 - Present
Teleperformance, USA January 2013 - Present
Walgreens Specialty Pharmacy August 2010 - January 2013
PSCU Financial Services March 2010 - August 2010
Skills
Troubleshooting, Computer Hardware, Call Centers, Technical Support, Windows 7, Networking, Routers, Customer Service, Windows, XP, Computer Repair, Network Administration, Microsoft Office, Active Directory, TCP/IP, Wireless Networking, Switches, A+ Certified, Windows Server, Customer Satisfaction
Education
Northwood University
Advisors Plus November 2011 - Present
PSCU Financial Services March 2007 - November 2011
Nexxar Group April 2004 - March 2007
Accenture April 1999 - April 2005
Western Union August 1991 - April 1999
Skills
Payment Systems, Alliances, Solution Selling, Channel, New Business Development, Sales Process, Consultative Selling, Account Management, Sales Management, Channel Management, Key Account Management, Financial Services, Business Development, Selling, Strategy, Leadership, Strategic Planning, Business Strategy, Management, Channel Partners, Sales Operations, CRM, Business Alliances, Executive Management, Marketing Strategy, Project Management, Mergers & Acquisitions, Debit Cards, Program Management, Entrepreneurship, Credit, Credit Cards, Sales, Marketing, Consulting, Payments, Finance, Vendor Management, Electronic Payments, Banking, E-commerce, Payment Card Processing, Relationship Management, Customer Acquisition, International Sales, Outsourcing, Risk Management, Credit Unions, Call Centers, Salesforce.com
Education
Long Island University, Brooklyn Campus 1975 — 1977
MBA, Marketing, Quantitative Analysis
The Members Group July 2010 - Present
National Creditors Connection Inc. March 2010 - July 2010
Early Warning Services December 2006 - March 2010
PSCU Financial Services May 2005 - December 2006
Certegy March 2001 - May 2005
Fish Out of Water Productions May 2000 - March 2001
PSCU Financial Services June 1996 - May 2000
Skills
Consultative Selling, Account Management, Strategic Planning, Customer Relations, Contract Negotiation, Risk Management, Process Improvement, Financial Analysis, Credit Card Processing, Loss Mitigation, Credit Cards, New Business Development, Payments, Cards, Financial Services, Debit Cards, Credit, Payment Card Processing, Solution Selling, Electronic Payments, Relationship Management, Mobile Payments, Business Analysis, Salesforce.com, Analysis, Business Development, Portfolio Management, Credit Unions, Sales, Payment Systems, Chip & PIN, Customer Service, Leadership, Vendor Management, Banking, Selling, Customer Satisfaction, Team Leadership, Financial Institutions, Product Management, Executive Management, Analytics, Sales Management
Education
Arizona State University 1992 — 1994
Post-Bac Teacher Certification, Secondary Edcuation
Arizona State University 1988 — 1992
BA, Sociology
Shadow Mountain High School 1984 — 1988
Center for Relationship and Sexual Health February 2015 - Present
Health Emergency Lifeline Programs (HELP) April 2015 - Present
Affirmations April 2013 - March 2015
The Center for Relationship and Sexual Health September 2013 - May 2014
Affirmations June 2011 - April 2013
PSCU Financial Services March 2011 - June 2011
Detroit Institute of Arts March 2010 - June 2011
Build-A-Bear Workshop April 2006 - August 2009
Nordstrom June 2003 - April 2006
Marshall Field's October 1999 - June 2003
Skills
Event Planning, Public Speaking, Fundraising, Social Media, Event Management, Customer Service, Grant Writing, Coaching, Time Management, PowerPoint, Program Development, Teaching, Microsoft Office, Leadership Development, Research, Management, Team Building, Sales, Marketing, Community Outreach, Program Management, Nonprofits, Strategic Planning, Leadership, Public Relations, Social Networking, Staff Development, Blogging, Volunteer Management, Grants, Media Relations, Community Organizing, Team Leadership, Facebook, Editing, Creative Writing, Community Development, Microsoft Excel, Organizational..., Newsletters, Healthcare, Microsoft Word, Social Media Marketing, Higher Education, Marketing Communications, Project Planning, Press Releases, Non-profits, Budgets, Youth Development
Education
Wayne State University 2013 — 2014
Master of Social Work (MSW), Substance Abuse/Addiction Counseling - LGBT Community, 4.0
Eastern Michigan University 1985 — 1988
BSW, Social Work and Sociology
Primax March 2012 - Present
PSCU Financial Services January 2007 - January 2012
CMC January 2005 - January 2007
CMC November 1999 - December 2004
Skills
Project Management, Client Management, Product Sales, Excellent Written and..., Organized and Detail..., Highly Motivated and..., Proven to Work..., Team Player, Microsoft Word, Excel,..., Sales, CRM, Account Management, Call Centers, New Business Development, Payments, Relationship Management, Strategic Planning, Teamwork, Vendor Management
Education
University of Southern Indiana 1986 — 1988
Bachelor of Science, Elementary Education
Indiana State University 1984 — 1986
Bachelor of Science (BS), Elementary Education and Teaching
Verizon June 2014 - Present
Verizon March 2012 - Present
PSCU Financial Services August 2008 - January 2012
PSCU Financial Services March 2006 - August 2008
PSCU Financial Services February 2002 - March 2006
Essilor of America March 1990 - February 2002
E-Systems January 1985 - March 1990
Skills
Risk Management, Process Improvement, Compliance, Documentation, Vendor Management, Incident Response, Software Documentation, Information Security, Business Continuity, Project Management, PMP, Disaster Recovery, Information Technology, PCI DSS, Network Security, Management, Integration, Enterprise Architecture, IT Strategy, SDLC, Budgets, IT Audit, Visio, Program Management, Sarbanes-Oxley Act, Security, Business Analysis, Team Building, PMO, Process Engineering, Change Management, Software Development, Incident Management, Requirements Analysis, ITIL, Training, Leadership, CISSP, ISO 27001, SharePoint, Governance, Strategic Planning, CISA, IT Operations, Data Center, IT Management, Information Security..., Vulnerability Management, Vulnerability Assessment, Project Portfolio...
Education
St. Petersburg College 2010 — 2013
AS-ITSec, IT Security
Florida Institute of Technology 1989 — 1991
MBA, General Business
University of South Florida 1978 — 1983
BSIE, Industrail Engineering
Shared Services for Credit Unions December 2012 - Present
Yatros & Associates August 2011 - December 2012
PSCU Financial Services August 2009 - May 2011
PSCU Financial Services 2006 - 2009
PSCU Financial Services 2001 - 2006
PSCU Financial Services 1989 - 2000
Skills
Credit Unions, Credit Cards, Client Relationship..., Client Retention, Operations, Strategic Planning, New Business Development, Portfolio Strategy, Call Center, Customer Service, Debit Cards, Marketing Strategy, Management Consulting, Customer Relations, Operational Efficiency, Sales Management, Portfolio Management, CRM, Call Centers, E-commerce, Executive Performance, Strategic Leadership, Management, Customer Retention, Business Strategy, Team Building, Leadership, Risk Management, Banking, Executive Management, Vendor Management, Relationship Management, Credit, Business Planning, Payments, Financial Institutions, Payment Card Processing, Financial Services, Mobile Payments, Strategic Partnerships, Loans, Electronic Payments, Finance, Payment Systems, Consumer Lending, Strategy, Retail Banking, Mergers & Acquisitions, Internet Banking, Product Management
Education
Eastern Michigan University
Bachelor’s Degree, Management & Marketing
University of Detroit Mercy
Master of Business Administration (M.B.A.), Fiance
PSCU Financial Services May 2012 - Present
Pinnacle Entertainment November 2011 - April 2012
Nordstrom Bank May 2005 - August 2011
PetSmart May 2004 - May 2005
First Data Merchant Services February 1996 - April 2004
Smith Barney 1993 - 1996
Skills
Cash Management, Treasury, Financial Statements, Cash, Variance Analysis, Treasury Management, Financial Analysis, Forecasting, Internal Controls, Banking, Credit, Accounting, Financial Reporting, Budget, Analysis, General Ledger, Budgets, Portfolio Management, Account Reconciliation, Internal Audit, Investments, Accruals, Credit Analysis
Education
Nassau Community College
A.S., Business Admin
PSCU January 2012 - Present
PSCU Financial Services July 2010 - December 2011
PSCU Financial Services September 2004 - July 2010
DaimlerChrysler Financial Services August 2001 - September 2004
EDS, an HP Company August 1998 - May 2001
DFCU Financial 1991 - August 1998
Manufacturers National Bank 1983 - 1991
Skills
Credit, Account Management, New Business Development, Strategic Planning, Credit Unions, Banking, Credit Cards, Salesforce.com, Management, Debit Cards
Education
Madonna University 1991 — 1999
MBA and BS
Electro Savings Credit Union May 1998 - Present
Westhampton Woods Subdivision 2012 - 2014
PSCU Financial Services January 2008 - March 2010
Digital Dialogue 2001 - 2008
Connecticut Credit Union League April 1990 - February 1995
Skills
Microsoft Office, Credit Unions, Strategic Planning, Leadership Development, Consumer Lending, Customer Service, Leadership, Debit Cards, Banking, Team Building, Public Speaking, Loans, New Business Development, Coaching, Call Center, Credit, Human Resources, Process Improvement, Budgets
Education
Bradley University 1964 — 1966
BS, Business
Fiserv September 2014 - Present
Healthesystems May 2012 - September 2014
Healthesystems November 2011 - May 2012
PSCU Financial Services September 2011 - November 2011
Answers Systems December 2008 - September 2011
UnitedHealth Group December 2007 - December 2008
The Nielsen Company August 2006 - December 2007
The Nielsen Company August 2005 - August 2006
The Nielsen Company October 2000 - August 2005
Zale December 1990 - September 2000
Skills
Visio, SDLC, Business Process..., Process Improvement, SharePoint, Business Analysis, Project Management, Enterprise Architecture, Six Sigma, SQL, Agile Methodologies, User Acceptance Testing, Waterfall, Business Process, Change Management, Integration, Requirements Gathering, Training, Business Requirements, Data Analysis, Scrum, Business Strategy, Management, Vendor Management, PMP, Software Project..., Databases, Requirements Analysis, Pharmacy Benefit..., Agile & Waterfall..., User Experience, Strategy, Workers Compensation, Software Implementation..., Sprint Planning, Kaizen, Quality Assurance, Certified Scrum Master..., Voice of the Customer..., Computer Software..., Business Process..., Business Process..., Sarbanes-Oxley, Process Engineering, Ancillary Benefits, Software Documentation
Education
Iona College
BBA, Marketing Management
General Motors June 2015 - Present
General Motors May 2013 - June 2015
PSCU Financial Services March 2011 - May 2013
PSCU Financial Services November 2010 - March 2011
Progressive Insurance August 2004 - April 2010
Gannett/Detroit Media Partnership May 2003 - February 2004
Gannett/Detroit Media Partnership May 2002 - May 2003
Gannett/Detroit Media Partnership March 2002 - May 2002
Gannett/Journal and Courier October 1997 - February 2002
Gannett/The Daily Journal March 1997 - October 1997
Skills
Direct Mail, Sales, Marketing, Customer Service, Call Center, Management, Sales Management, Newspaper, Telemarketing, Leadership, Team Building, Call Centers, Interviews, Training, Social Media Marketing, Marketing Communications, Strategic Planning, Customer Retention, Marketing Strategy, Time Management, Newspapers, Insurance, Social Media, Advertising, Analysis, Budgets
Education
Madonna University 2010 — 2010
Certificate, Pharmacy Technician program
Walsh College 2010 — 2010
Certificate, Project Management - Take Charge
Walsh College 2010 — 2010
Certificate, Accounting Fundamentals - Take Charge
University of Pittsburgh 1989 — 1993
Bachelor of Arts, English Writing; Magazine and Public Relations Concentration
Dialog Direct January 2014 - Present
Techrim ITE 2004 - Present
Dialogue Marketing August 2001 - December 2013
CU Student Choice May 2008 - April 2011
Digital Dialogue / Total Member Care 1999 - April 2011
PSCU Financial Services 2007 - 2011
Maxxar 1995 - 1999
Citicorp 1995 - 1997
Skills
Call Center, Strategic Planning, CRM, Team Building, Marketing Strategy, Financial Services, Strategic Partnerships, Business Development, Strategy, Sales, Account Management, Call Centers, Outsourcing, Analytics, Business Intelligence, Telecommunications, Management, Leadership, Sales Management, New Business Development, Analysis, E-commerce, Selling, Process Improvement, Product Management, Program Management, Start-ups, Recruiting, Cross-functional Team..., SaaS, Entrepreneurship, Marketing
Education
Northwestern University
Master's degree, Predictive Analytics
University of Wisconsin-Madison 2003 — 2004
Master, Finance
John Carroll University
Bachelor, Marketing
PSCU May 2010 - Present
PSCU Financial Services March 2008 - May 2010
Discover Card 1996 - 2008
Revlon Inc. July 1992 - July 1995
Revlon, Inc February 1989 - June 1992
Design House Inc., Division of Myron Manufacturing November 1987 - November 1988
Moore Business Forms, Rediform Division February 1981 - November 1987
Skills
Credit Cards, Microsoft Excel, Process Improvement, Instructional Design, PowerPoint, Credit, Coaching, Call Center, Team Building, Program Management, Training, Adobe Creative Suite, Webinars, Leadership Development, Presentation Development, Training Facilitation, Fun, Resume Writing, Special Needs, Parenting, Humor, Call Centers, Management, Training Delivery, Employee Engagement, Marketing, CRM, Microsoft Office, Staff Development, Team Leadership, Public Speaking, Performance Management, Instructor-led Training, Performance Improvement, Vendor Management, Needs Analysis, Talent Management, Captivate, Employee Relations, Organizational..., ADDIE, Workshop Facilitation, Blended Learning, E-Learning, Learning Management, Visio, Workforce Planning, Adult Education, Software Documentation, Change Management
Education
Dominican College of Blauvelt 1983 — 1986
B.S.
Dominican College of Blauvelt 1978 — 1982
Dominican College of Blauvelt 1978 — 1980
Bachelor of Business Administration (B.B.A.)
Bergen Catholic 1974 — 1978
Bergen Catholic 1974 — 1978
Academic plus 6 college credits from Iona College in business.
PSCU February 2013 - Present
PSCU September 2010 - February 2012
PSCU Financial Services August 2007 - September 2010
Axway December 2006 - July 2007
Syntellect 1993 - 2006
Skills
Enterprise Architecture, Software Development, Integration, Web Services, Agile Methodologies, SDLC, Enterprise Software, SOA, Requirements Analysis, Scrum, Java Enterprise Edition, Testing, SQL, XML, Unix, Databases, Software Documentation, Oracle, SharePoint, Java, Microsoft SQL Server, ITIL, CTI, .NET, Linux, TOGAF, REST, IVR, JBoss Application Server, JavaScript, JBoss EAP, Nuance, SOA Governance, C#, Visual C++, SOAP, WebSphere MQ, WSRR, WDP, IIB, Architectures, Business Process, Architecture, Business Process..., Business Strategy
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (MBA)
DeVry University Phoenix 1990 — 1993
BS, Computer Information Systems
RoMaCo Building Services March 2014 - Present
PSCU Financial Services 2008 - 2011
NACK Properties June 1997 - July 2008
Skills
Credit, Debit Cards, Financial Services, Credit Cards, Credit Unions, Banking, Relationship Management, Payment Card Processing, Loans, Call Center, Payments, Electronic Payments, Consumer Lending, Strategic Financial..., Risk Management, Payment Systems, Customer Service, Account Management, Sales, Transaction Processing, Cash, Finance, Financial Institutions, Microsoft Excel, Sales Management, Customer Retention, Retail Banking, Cash Management, Business Development, Outlook, Internet Banking, Microsoft Office, Leadership, Team Building, Data Conversion, PowerPoint, Analysis, Communication Training, Executive..., Financial Communications, Key Message Development, Visual Merchandising, Merchandising, Planograms, Spaceman, Space Management, Store Clustering, Assortment Optimization, Markdown Optimization, ReIM
Education
University of Phoenix-West Michigan Campus 2012 — 2014
Associate's degree, Business/Commerce, General
Baker College of Allen Park 2008 — 2014
Human Resource, Business Administration and Management, General
Hertz July 2015 - Present
General Motors December 2013 - 2015
PSCU Financial Services October 2011 - August 2013
PeRception Inc March 2011 - February 2012
Skills
Press Releases, Public Relations, Blogging, Social Networking, Management, Social Media, Event Planning, Customer Service, Microsoft Office, Marketing Communications, PowerPoint, Social Media Marketing, Public Speaking, Facebook, Marketing, Microsoft Excel, Fundraising, Advertising, Event Management
Education
Jacksonville State University 2008 — 2010
Bachelor of Arts, Communications -- Public Relations
James Group International June 2015 - Present
James Group International February 2014 - June 2015
Dürr Ecoclean, Inc. December 2012 - February 2014
Dürr Ecoclean, Inc. July 2012 - December 2012
Dürr Ecoclean, Inc. February 2012 - July 2012
ProQuest June 2011 - February 2012
PSCU Financial Services March 2011 - May 2011
Quicken Loans September 2010 - March 2011
Central Michigan University- Off Campus Programs February 2007 - May 2010
Central Michigan University February 2008 - May 2009
Skills
SAP, SAP BI, SharePoint, Hyperion HFM, Plex, Oracle, Financial Reporting, Accounting, Accounts Receivable, Accounts Payable, Financial Accounting, Account Reconciliation, Auditing, Payroll, QuickBooks, GAAP, Tax, Microsoft Office, Forecasting, Outlook, Budgets, Financial Analysis, Process Improvement, Analysis, Microsoft Excel, Capital Assets, Sarbanes-Oxley Act, Business Workflows
Education
Central Michigan University 2006 — 2010
Bachelor's of Science in Business Administration, Accounting, Business Administration
University of Michigan- Flint 2005 — 2006
Business
PSCU Financial Services October 2007 - Present
Price Waterhouse Coopers December 2000 - September 2007
Children's Hospital of Wisconsin April 1997 - November 2000
BORN Information Services/Fujitsu/Stratagem 1997 - 1999
Education
Cardinal Stritch University 1990 — 1991
Waukesha County Technical College 1983 — 1986
Ascension Health October 2014 - Present
Ascension Health February 2012 - October 2014
PSCU Financial Services September 2011 - February 2012
PICS Inventory March 2010 - May 2011
RGIS, LLC 2000 - 2009
RGIS, LLC 1998 - 2000
RGIS, LLC 1996 - 1998
RGIS, LLC 1996 - 1996
RGIS, LLC 1992 - 1996
Skills
Microsoft Office, Customer Service, Customer Relations, Supervisory Skills, Inventory Management, Troubleshooting, Windows, Active Directory, Help Desk Support, Technical Support, Hardware, Windows 7, ITIL, XP, Windows XP, Computer Hardware, Networking, Lotus Notes, Management, Program Management, Project Planning, Time Management, Training
Education
Oakland Community College 1990 — 1992
Associates, Business Administration
Suncoast Commercial Cleaning, Inc. October 2014 - Present
DENTSPLY International September 2013 - Present
Xcellus, LLC July 2013 - September 2013
ATK May 2008 - July 2013
Xcellus, LLC, Process Improvement, LLC January 2006 - May 2008
PSCU Financial Services 2007 - 2008
PIKA International February 2007 - February 2007
Smith & Nephew 2004 - 2007
Skills
Manufacturing, PMP, Manufacturing..., TPM, Six Sigma, DMAIC, Continuous Improvement, Lean Manufacturing, Quality Management, Process Engineering, Toyota Production System, Training, Kaizen, Value Stream Mapping, Root Cause Analysis, Business Process, Process Improvement, FMEA, Systems Engineering, Black Belt, Design of Experiments, Process Simulation, 5S, ISO, SPC, Quality System, Operational Excellence, Quality Assurance, Manufacturing..., Minitab, Quality Control, TQM, Quality Auditing, Engineering Management, Kanban, ISO 13485, Green Belt, Engineering, Validation, Business Process Mapping, Business Process..., Operations Management, Manufacturing Operations, Cross-functional Team..., Aerospace, SMED, Supplier Quality, AS9100, Industrial Engineering, Iso 9000
Education
Colorado State University
MBA
Florida Institute of Technology
BS, Chemical Engineering
Florida Institute of Technology
MS, Chemical Engineering
Synchrony Financial June 2013 - February 2015
PSCU January 2012 - February 2013
PSCU December 2006 - December 2011
GE Capital November 2005 - November 2006
PSCU Financial Services October 2004 - November 2005
PSCU January 2001 - October 2004
Skills
CRM, Process Improvement, Account Management, Risk Management, Training, Credit Cards, Debit Cards, Business Analysis, Salesforce.com, Financial Services, Payment Card Processing, Electronic Payments, Leadership, Call Centers
Education
Wayne State University
Master of Library & Information Science (M.L.I.S.)
Wayne State University
Bachelor of Science (B.S.)
Michigan State University
PSCU Financial Services August 1993 - Present
PSCU Financial Services January 2002 - January 2005
Skills
Financial Reporting, Microsoft Office, Accounting, General Ledger, Accounts Payable, Internal Controls, Excel, Word, PowerPoint, Credit, Problem Solving, Business Intelligence, Credit Unions, Access, SharePoint, Credit Cards, Outlook, Business Objects, GAAP, Billing, Lawson, Process Improvement, Lawson General Ledger, OCR, AnyDoc, InfoPath Forms, SharePoint Designer, System Administration, Financial Services, Crystal Reports, Journal Entries, ERP, Financial Statements, Accounts Receivable, Invoicing, Analysis, Microsoft Word, Variance Analysis, Forecasting, Microsoft Excel, Movex
Education
University of South Florida - College of Business Administration
BS, Accounting
Florida Metropolitan University 1999 — 2005
Bachelors, Accounting
Materialise February 2013 - Present
Materialise February 2012 - February 2013
PSCU Financial Services August 2011 - January 2012
CareTech Solutions December 2010 - August 2011
Diversified Restaurant Holding, Inc. July 2008 - December 2010
Crossroads Media Llc May 2007 - March 2008
Skills
Sales Process, Direct Sales, Proposal Writing, Salesforce.com, SharePoint, Contract Negotiation, PowerPoint, Adobe Creative Suite, Illustrator, InDesign, Marketing, Sales Operations, Microsoft Excel, Account Management, Microsoft Word, Sales, Time Management, New Business Development, Customer Satisfaction, Sales Presentations, Trade Shows, Advertising, Social Media Marketing, Social Networking, Marketing Strategy, Email Marketing, Team Leadership, 3D Printing, Additive Manufacturing, Rapid Prototyping, Sales Support, Software Solution Sales, Marketing Assistance, Marketing Communications, Proposal Creation, Proposal Generation, RFP preparation, RFP, Sales Contracts, Contract Writing, Client Engagement, Microsoft Office, Word, Outlook, Excel, Photoshop, Adobe Bridge, Food & Beverage, Food Service, Food Safety
Education
Ferris State University 2003 — 2008
Bachelor's Degree, Advertising
Ferris State University 2003 — 2005
Associate's Degree, Graphic Design
Sterling Heights High School 1999 — 2003
Fiserv August 2012 - Present
PSCU Financial Services November 2006 - November 2012
The Members Group September 2004 - November 2006
InteliData Technologies January 1998 - September 2004
Skills
Online Banking, Mobile Banking, Payment Systems, New Business Development, Sales Process, Consultative Selling, Key Account Management, Contract Negotiation, Internet Banking, Business Development, Solution Selling, Selling, Account Management, Payments, Financial Services, Strategic Partnerships, E-commerce, Management, Leadership, Customer Retention, Electronic Payments, Relationship Management, Direct Marketing, Banking, Lead Generation, Sales, Credit Cards, Debit Cards, Sales Management, Executive Management, Marketing Management, Portfolio Management, Payment Card Processing, Salesforce.com, Mobile Payments, Vendor Management, Product Management, Integrated Marketing, Strategy, CRM, Merchant Services, Pricing, SaaS, Competitive Analysis, Call Centers
Education
Bellevue University 1997 — 2002
BS, Business
Gross High School 1983 — 1987
PSCU November 2012 - Present
PSCU Financial Services 2008 - Present
PSCU Financial Services 2006 - 2008
CUFocus, Inc 2001 - 2006
SERVE 1998 - 2006
Suncoast Schools FCU 1997 - 2001
Suncoast Schools FCU 1987 - 1997
Skills
Credit Cards, Payments, Debit Cards, Payment Card Processing, Electronic Payments, Loans, Credit, Financial Services, Business Analysis, Strategic Planning, CRM, Product Development, Marketing, Relationship Management, Banking, Executive Management, Risk Management, Call Centers, Portfolio Management, Credit Unions
Education
Loyola University New Orleans 1983 — 1985
Accounting
AHN
University of Tampa
BA, Accounting
Mid-Atlantic Financial Services April 2010 - Present
PSCU Financial Services July 2006 - April 2010
Fidelity National Information Services April 2003 - July 2006
Skills
Bilingual-Spanish, Customer Service, Account Management, Management, Microsoft Excel, Financial Services, Outlook, Credit, Call Centers
Education
Pinellas Technical Education Center 1999 — 2001
Certification, Accounting
Georgia Southwestern State University 1981 — 1985
Bachelor of Science, Business Management
Mount Carmel High School 1972 — 1977
H.S. Diploma, General Studies
IQ Results, LLC / Mana Consulting March 2010 - Present
Stream Global Services / Convergys August 2011 - July 2014
BayCare Health System October 2010 - August 2011
Mana Consulting March 2010 - August 2011
PSCU Financial Services July 2006 - February 2010
GE Capital August 2003 - July 2006
GE Capital December 1999 - August 2003
GE Capital September 1997 - December 1999
Great Lakes Chemical Corp 1993 - 1997
Halliburton Services 1990 - 1993
Skills
Six Sigma, Performance Improvement, Vendor Management, Change Management, Call Center, Continuous Improvement, Root Cause Analysis, Strategic Planning, Value Stream Mapping, Management Development, Inventory, BPO, Outsourcing, Process Engineering, Process Improvement, Strategy, Operations Management, Operational Excellence, Business Development, Training, Coaching, Business Process, Call Centers, Team Management, Leadership, Quality Assurance, Manufacturing, Customer Satisfaction, Quality System, Program Management, Service Delivery, Business Process..., Management, Quality Management, Analysis, Cross-functional Team..., Performance Management, CRM, Consulting, Team Leadership, Analytics, Black Belt, Executive Management, Risk Management, Stakeholder Management, Customer Experience
Education
Northwestern State University
B.Sc., Chemistry
PSCU Financial Services April 2008 - January 2012
LightPort, Inc. January 2007 - November 2007
Franklin Templeton Investments March 2004 - January 2007
Skills
E-commerce, Customer Service, Electronic Payments, Salesforce.com, CRM, Account Management, Call Centers, Internet Banking, Sales, Vendor Management
Education
University of South Florida 2001 — 2003
Bachelors, Interdisciplinary Social Sciences
Boston University 1991 — 1995
Psychology
Gibbs High School 1987 — 1991
Quark July 2008 - October 2012
In.vision Research January 2007 - June 2008
Independent Consulting January 2006 - January 2007
PSCU Financial Services January 2002 - November 2005
PSCU Financial Services September 1999 - April 2003
PSCU Financial Services March 1995 - August 1999
PSCU Financial Services November 1993 - June 1995
PSCU Financial Services February 1992 - October 1993
Control Data Corporation 1985 - 1991
Skills
SDLC, Enterprise Architecture, Agile Methodologies, Product Development, XML, Management, Enterprise Software, Strategic Planning, Project Planning, Strategy, Process Improvement, Product Management, SaaS, Professional Services, Business Analysis, Leadership, Software Development, Requirements Analysis, Solution Architecture, Integration, Business Development, Consulting, Web Services
Education
Northwestern University 1979 — 1981
Masters, History of Religions
Florida State University 1975 — 1979
B.A, Humanities
PSCU Financial Services September 1998 - Present
PSCU Financial Services September 2003 - May 2005
PSCU Financial Services July 2000 - September 2003
PSCU Financial Services September 1998 - July 2000
Skills
Credit Cards, Credit, Debit Cards, Relationship Management, Credit Unions, Account Management, Payment Card Processing, Electronic Payments, Payments, Salesforce.com, Payment Systems, Financial Services, Business Analysis, Portfolio Management, Customer Service, Leadership
Education
Bob Jones University 1994 — 1998
BS, Counseling
PSCU July 2015 - Present
PSCU January 2012 - July 2015
PSCU Financial Services October 2008 - January 2012
PSCU Financial Services October 2006 - October 2009
Wells Fargo Financial 2004 - 2006
Skills
Banking, Process Improvement, Credit, Account Management, Vendor Management, Customer Service, Financial Analysis, Sales, Strategic Planning, Leadership, Business Analysis, Financial Services, Credit Unions, Sales Management, Risk Management, Forecasting, Access, New Business Development, Loans, Call Center, CRM, Call Centers, Change Management, Management, Project Management, Team Building, Training
Education
Central Michigan University 2000 — 2004
Bachelor of Science (BS), Business Administration and Management, General
CU Engage January 2015 - Present
Bluepoint Solutions April 2008 - December 2014
Harland Financial Solutions September 2006 - December 2007
PSCU-Financial Services August 2005 - September 2006
PSCU-Financial Services November 2004 - August 2005
Harland Financial Solutions February 2001 - November 2004
Dade County Federal Credit Union November 1998 - January 2001
Keys Federal Credit Union January 1995 - October 1998
Skills
Customer Relations, Account Management, Payments, Banking, Consultative Selling, Business Analysis, Process Engineering, Contract Negotiation, Vendor Relations, Business Planning, Process Consulting, Selling, CRM, Integration, Disaster Recovery, Management Consulting, Financial Services, Financial Analysis, Business Development, Customer Service, Strategy, Sales, Vendor Management, Sales Operations, Business Strategy, Management, SaaS, Product Management, Solution Selling, Financial Institutions, Leadership, Process Improvement, Consulting, Strategic Planning, Marketing, Strategic Partnerships, Start-ups, Sales Management
Education
Eckerd College 1990 — 1994
Bachelor of Arts, International Studies
Aurora Health Care February 2015 - Present
Metro Health July 2014 - November 2014
Farmers Insurance March 2014 - July 2014
PSCU March 2010 - February 2014
PSCU Financial Services October 2010 - April 2011
Greenville Public Schools August 2010 - September 2010
Bob Jones University August 2006 - May 2010
Skills
Microsoft Excel, Call Center, Leadership, Process Improvement, Management, Customer Service, Account Management, Call Centers, Analysis, Time Management, Training, Workforce Management, Customer Satisfaction, Team Building, Operations Management, Customer Experience
Education
Bob Jones University 2006 — 2010
Bachelor's, History, English, Business
Simply Ideal Solutions March 2015 - Present
Ann Thomas Ministry (Author and Speaker) January 2001 - Present
PSCU Financial Services March 1998 - March 2015
ExecuTrain Corporation 1997 - 1998
First Floridian Auto and Home Insurance 1994 - 1997
Skills
Instructor-led Training, Instructional Design, Team Building, New Hires, Leadership, Entrepreneurship, Engaging Public Speaker, Training, Mentoring, Sales, E-Learning, Life Coaching, Management, Visio, Public Speaking, Captivate, Leadership Development, Camtasia, Fundraising, Marketing, Recruiting, Social Networking, Social Media, Analysis, Newsletters, Teaching, Customer Service, Coaching, Process Improvement, Call Centers, Editing, Blended Learning, Small Business, Adult Education, Employee Relations, Human Resources, Research, Organizational..., Policy, Executive Management, Strategic Planning, Ministry Leadership
Education
Northwood University 2001 — 2005
Bachelor of Business Administration
CU Engage July 2014 - Present
PSCU Financial Services December 2011 - July 2014
PSCU December 2009 - December 2011
Fidelity National Information Services January 2007 - January 2010
Certegy 2006 - 2007
Certegy 2005 - 2006
Certegy 2002 - 2005
Skills
Relationship Management, Business Relationship..., Marketing Communications, Sales Management, Strategy, Selling, Sales Operations, Sales, Leadership, New Business Development, Management, E-commerce, Product Marketing, Marketing, Banking, Training, Team Building, Analysis, Call Centers, Account Management, Business Analysis, Business Development, CRM, Business Strategy, Credit, Credit Cards, Cross-functional Team..., Customer Engagement, Debit Cards, Direct Sales, Electronic Payments, Financial Services, Internet Banking, Lead Generation, Negotiation, Mobile Banking, Payments, Pricing, Product Management, Sales Process, Salesforce.com
Education
James Madison University 1998 — 2002
Bachelor of Science, Media Arts and Design
PSCU Financial Services November 2013 - Present
Western Union Payment Services July 2008 - October 2013
Xerox June 2005 - March 2008
Prodigy Info Solutions February 2003 - June 2005
ViSolve June 2000 - January 2003
Skills
Quality Assurance, Requirements Analysis, Mobile Technology, Agile Methodologies, Project Management, Cross-functional Team..., SDLC, Financial Services, Managed Services, Electronic Payments, Vendor Management, Quality Center, QTP, Software Documentation, Business Analysis, ATM networks, Security Testing, Microsoft SQL Server, Mobile Device Management, Team Building, .NET, Cloud Computing, Certified Scrum Master..., Business Requirements, Native, Hybrid and..., Atlassian JIRA, SoapUI, Enterprise Software, Test Driven Development..., Behavior Driven..., Mobile Applications, Test Planning, Scrum, First Data (FDR), Selenium WebDriver, Ruby, Cucumber, Appium, TestNG, HP ALM, HP Quality Center
Education
Bharathiar University
Engineer's Degree, Electronics and Communications Engineering
Bharathiar University
Master of Business Administration (M.B.A.), Business Administration and Management
Apollo Education Group August 2014 - Present
TeleTech January 2013 - April 2014
Macy’s Credit Services July 2012 - January 2013
Sears Hold Corp. May 2012 - July 2012
PES Inc.-Safeway Corp. February 2012 - March 2012
GE Money February 2010 - June 2011
PSCU Financial Services October 2007 - March 2008
Skills
Typing, Customer Service, Customer Service..., PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Oracle, Kronos Timekeeping, Galaxy, PeopleSoft, People Skills, Team Leadership, Citrix
Education
Lamson College 2009 — 2009
Diploma, Medical Assisting, 13
West View High School 2001 — 2005
High School, General studies, 9-12
PSCU January 2015 - Present
PSCU September 2014 - January 2015
PSCU Financial Services January 2010 - September 2014
PSCU Financial Services February 2008 - September 2014
Independent Art Minds Studio April 2005 - January 2014
InterContinental Tampa April 2007 - February 2008
Skills
Web Design, Video Editing, Multimedia, User Experience, Interaction Design, Graphic Design, Motion Graphics, 3D animation, Social Media, Customer Service, Hospitality Management, Computer Animation, Mobile Applications, Video Production, Facebook, Corporate Branding, Graphics, Advertising, Marketing, Creative Direction, Training, Management, Process Improvement
Education
University of South Florida 2008 — 2010
Masters, Master of Science in Integrated Marketing Communications
International Academy of Design 2003 — 2006
Bachelor of Fine Arts, Computer Animation
University of South Florida
Quicken Loans July 2015 - Present
Detroit Dog Rescue July 2015 - Present
PSCU Financial Services May 2011 - July 2015
Aflac May 2010 - November 2012
Dialogue Marketing September 2010 - February 2011
Skills
Customer Satisfaction, Call Centers, Sales, Customer Retention, Outlook, Customer Service, Teamwork, Data Entry, Microsoft Excel, Microsoft Office, Insurance, Team Building, Process Improvement, Remote Desktop, Financial Advisory, Online Banking, Call Center, Financial Analysis, Leadership, Team Leadership, Accounting, Credit, Supervisory Skills, At Multitasking, Problem Solving, Finance, Financial Services, Banking
Education
Baker College Center for Graduate Studies 2008 — 2010
Master of Business Administration, Health Care Management
Davenport University-Eastern Region 2000 — 2006
BBA, Computer Information Systems
St. Agatha High School
HealthPlan Services July 2015 - Present
Project Management and Leadership Development January 2015 - Present
Professional Development September 2014 - Present
PSCU March 2013 - September 2014
PSCU November 2011 - March 2013
PSCU November 2005 - November 2011
PSCU May 2004 - November 2005
PSCU March 2003 - May 2004
PSCU April 2001 - March 2003
PSCU Financial Services April 1999 - April 2001
Skills
Leadership, Management, Project Management, Team Building, Relationship Building, Vendor Management, Process Improvement, Business Analysis, Risk Management, Team Leadership, Program Management, Project Planning, Agile Project Management, Strategy, Leadership Development, Team Motivation, Employee Engagement, SDLC, Strategic Leadership, Risk Assessment, Financial Services, Client Services, Interviewing Skills, Thought Leadership, Critical Thinking, Conflict Resolution, Relationship Management, Public Speaking, Presentations, Customer Satisfaction, Client Relations, Emotional Intelligence, Strategic Communications, Pro-active Leader, Executive Management, CSM, Customer Service, Call Centers, Banking, Debit Cards, E-commerce, Payments, Credit, Start-ups, Electronic Payments, Internet Banking, Analysis, Interviews, Cards, Credit Cards
Education
St. Petersburg College 2001 — 2016
Business Administration A.S. Degree, Business Leadership/ Project Management
Indiana University-Northwest 1991 — 1992
General Education
Lakeview Capital Investments,LLC February 2013 - Present
HYPE Linemen Academy February 2011 - Present
Echo Global Logistics September 2012 - September 2013
Enterprise Rent-A-Car May 2011 - October 2012
PSCU Financial Services August 2010 - January 2011
Verizon Wireless March 2010 - August 2010
Midwestern State University September 2008 - May 2009
Skills
Management, Public Speaking, Coaching, Sales, Leadership, Social Networking, Customer Service, Retail, Negotiation, Program Management, Sponsorship, Account Management, Strategic Planning, Microsoft Excel, Marketing, New Business Development
Education
Midwestern State University 2004 — 2009
Business Adminstration, Marketing
Naaman Forest High School 2000 — 2004
My Community Federal Credit Union December 2014 - Present
PSCU February 2013 - December 2014
PSCU January 2012 - February 2013
PSCU Financial Services March 2010 - January 2012
RandyStolp.com 2009 - 2010
Tri-County Chapter, California Credit Union League 2007 - 2009
Arrowhead Credit Union 2005 - 2009
Orange County's Credit Union 2001 - 2005
ValueOptions 1997 - 2001
Wells Fargo Bank 1988 - 1997
Skills
Strategy, Leadership, Process Improvement, Banking, Call Centers, Management, Business Development, Strategic Planning, Credit Cards, Financial Services, Customer Retention, Account Management, Benchmarking, Coaching, Credit Unions, Marketing, Consumer Lending, Business Analysis, Business Process..., Team Building, Sales, Credit, Consulting, CRM, Payment Card Processing, Relationship Management, Program Management, Executive Management, Training, Risk Management, New Business Development, Portfolio Management, Talent Acquisition, Vendor Management, Mergers & Acquisitions, Debit Cards, Payments, Marketing Communications, Electronic Payments, Fundraising, Philanthropy, Advocacy, Revenue Growth..., Virtual Retail Branching, Collaboration, Budgets, Sales Management, Incentive Programs, Negotiation, Insurance
Education
Western CUNA Management School 2008 — 2013
CCUE (Certified Credit Union Executive)
VISA International Bankcard Management School 2012 — 2012
California State University-Long Beach - College of Business Administration 2000 — 2007
BS, Marketing
Cypress College
AA, Accounting
Leadership San Bernardino
Discover Financial Services August 2007 - Present
Discover Finanacial Services August 2007 - Present
Mercedes-Benz Financial Services January 2007 - August 2007
DaimlerChrysler Financial Services 2003 - 2007
PSCU Financial Services 2000 - 2003
JPMorgan Chase November 1996 - July 2000
NBD, First Chicago NBD, Bank One January 1987 - October 1996
NBD Bank January 1984 - December 1986
Skills
Product Management, Strategy, Strategic Partnerships, Credit Cards, Product Marketing, Marketing, Business Development, CRM, Email Marketing, Vendor Management, Direct Marketing, Leadership, Product Development, Online Advertising, Portfolio Management, Brand Development, Social Media Marketing, Credit, Business Intelligence, B2B Marketing, B2B Marketing Strategy, Media Planning, Digital Media, Media Relations, P&L Management, Relationship Management, Mobile Payments, Payment Cards, Payment Systems, Treasury Management, Retail Banking, Private Label, Banking, Payments, New Business Development, Partnership Marketing, Business Partner Support, Management, Financial Services, Project Management, Analytics, Marketing Strategy, Strategic Planning, Process Improvement, Business Strategy, Program Management, Market Research, Business Analysis, Cross-functional Team..., B2B
Education
Walsh College of Accountancy 1993 — 1996
MSF, Business and International Finance
Walsh College of Accountancy and Business Administration 1989 — 1992
BBS, Business Administration
Michigan State University 1981 — 1982
Forestry & General Business, Passing
Patina Solutions 2013 - Present
Achieving Performance Success May 2010 - Present
University of Tampa 2012 - 2015
University of Tampa 2012 - 2015
Start Up Quest 2013 - 2014
Citigroup July 2011 - May 2013
ASTD Suncoast Chapter December 2010 - December 2011
Achieving Performance Success, LLC February 2010 - September 2011
St. Petersburg College September 2001 - August 2011
PSCU Financial Services December 1992 - February 2010
Skills
Strategic Planning, Change Management, Leadership Development, Budget, Talent Management, Project Management, Budgets, Training Delivery, Instructional Design, Coaching, Team Building, Employee Relations, Performance Improvement, Training, Organizational..., Employee Training, E-Learning, Leadership, Process Improvement, Career Development, Adult Education, Management, Program Management, Staff Development, Human Resources, Organizational..., Blended Learning, Call Centers, Management Consulting, Vendor Management, Interviews, Executive Coaching, Team Leadership, Workshop Facilitation, Strategy, Recruiting, Performance Management, Instructor-led Training, Analysis, Succession Planning, Policy, Public Speaking, Career Counseling, Conflict Resolution, Learning Management, Employee Engagement, Needs Analysis, Workforce Planning, Onboarding, Personnel Management
Education
eCornell University 2013 — 2014
Certificate, Strategic Human Resource Management, A
University of South Florida 1998 — 2000
Masters, Adult Education
D'Youville College 1966 — 1970
Bachelors of Science, Education/English
Entrepreneur Class
American Support May 2012 - Present
PSCU Financial Services 2000 - 2011
Skills
Account Management, Adobe, Coaching, Change Management, Client Development, Product Development, Product Management, Product Marketing, Product Design, Web Services, Web Applications, Website Development, Financial Planning, Financial Reporting, Financial Modeling, Fundraising, Forecasting, Corporate Communications, Corporate Social..., Training & Development, Team Building, Team Management, Technical Writing, Technical Training, Technical Architecture, Technical Documentation, Instructional Design, Classroom Instruction, Instructor-led Training, Financial Institutions, Instructing, Microsoft Office, Call Center, Staff Development, Staff Management, Staff Supervision, Staff Mentoring, Temporary Staffing, Market Research, Marketing Communications, Direct Marketing, Marketing Research, Amazon, eBay, Classroom, Call Centers
Education
Sullivan University 2012 — 2013
Associate of Science (A.S.), Business Management, In-Session
DeVry University-Florida 2007 — 2008
Bachelor of Science (Coursework), Business Administration (Technical Mgmt)
University of Phoenix 2005 — 2007
Bachelor of Science (Coursework), Business Administration
College of Coastal Georgia
Century 21 Beggins October 2010 - Present
Century 21 Elite Locations Inc. November 2010 - November 2010
ZipRealty October 2009 - September 2010
PSCU 1991 - 2009
PSCU Financial Services May 2004 - February 2006
PSCU-Financial Services June 2000 - July 2002
PSCU Financial Services 1993 - 1996
Skills
Product Development, Short Sales, Customer Service, Product Marketing, Real Estate, real estate selling,..., Training, Contract Negotiation, Selling, Investment Properties, REO, Real Estate Transactions, Credit, Mortgage Lending, Real Property, Property, Foreclosures, Budgets, Referrals, Marketing, Condos, Sellers, Investors, Residential Homes, Sales, Relocation, Negotiation, New Homes, Vacation Homes, HUD, First Time Home Buyers, Luxury, SFR, Townhomes, New Home Sales, Buyers, Waterfront, Single Family Homes
Education
Bob Hogue School of Rel Estate 2011 — 2011
Kent State University 1987 — 1989
Arbor, Schor
Arbor, Schor
General Motors August 2014 - Present
General Motors February 2012 - August 2014
PSCU Financial Services May 2008 - February 2012
Brentwood Golf Course & Banquet Center May 2006 - August 2007
Skills
Material Flow Analysis, ISO 14001, SWOT analysis, Lean Manufacturing, Microsoft Word, Microsoft Excel, Process Improvement, Leadership, Forecasting, Continuous Improvement, Analysis, Public Speaking, Training
Education
Kettering University 2012 — 2016
Master of Business Administration (M.B.A.)
Michigan State University 2007 — 2011
Bachelors, Business Management with an Emphasis in Marketing
Cox Communications August 2015 - Present
AT&T June 2012 - July 2015
Capital One July 2011 - June 2012
PSCU Financial Services August 2006 - August 2009
Bank of America April 2005 - August 2006
UF & SHANDS HEALTH CARE October 2003 - March 2005
Applied Card Systems January 1999 - October 2003
Skills
Basel II, Business Analysis, CRM, Cross-functional Team..., Business Process, Team Building, Process Improvement, Project Management, Strategy, Management, Risk Management, Training, Visio, Software Documentation, Leadership, Data Center Project..., Cisco Routers, Cisco Nexus, Juniper Switches, Manage Client..., Manage client..., Vendor Management
Education
Florida Agricultural and Mechanical University 1999 — 2002
Bachelors in Science, Business Administration
Florida Agricultural and Mechanical University
Akana, Inc October 2010 - Present
NOKIA January 2010 - June 2010
Arbitration Forums July 2008 - November 2009
PricewaterhouseCoopers November 2005 - July 2008
PSCU Financial Services October 2007 - February 2008
Verizon Data Services July 2003 - November 2005
Skills
SOA, Agile Methodologies, Java Enterprise Edition, Web Services, SDLC, Spring, XML, Cloud Computing, Oracle, Scalability, SQL, Java, Weblogic, Requirements Analysis, Enterprise Architecture, Software Project...
Education
University of South Florida 2000 — 2003
Master of Science, Computer Science & engineering
Jawaharlal Nehru Technological University 1995 — 1999
B.Tech, Electrical & Electronics Engineering
Jawahar Navodaya Vidyalaya, Medak 1988 — 1994
10+2, M BiPC
RCO Engineering/General Motors May 2014 - Present
KUKA Systems North America/Batton Technical January 2014 - May 2014
MI Community and Transport May 2013 - January 2014
Chrysler LLC/ TATA Technologies July 2011 - April 2013
MI Community July 2009 - September 2011
International Mechanical Design June 2011 - July 2011
Geometric Ltd. March 2011 - May 2011
Comau August 2010 - September 2010
PSCU Financial Services November 2009 - August 2010
Classic Design March 2005 - March 2009
Skills
Excel, AutoCAD, Assembly, Unigraphics, Tooling, Catia V5 VPM, Catia, GD&T, Machine Tools, Manufacturing, Microsoft Excel, Teamcenter, Solid Edge, Modeling, Engineering, Manufacturing..., Lean Manufacturing, CAD, Design for Manufacturing, FMEA, Product Design, Welding, Solidworks, Continuous Improvement, Root Cause Analysis, Pro Engineer, PPAP, Machining, Mechanical Engineering, DFMEA, Automation, Industrial Engineering, Robotics, 5S, Assemblies, Sheet Metal, Components, Fixtures, CAE, Solid Modeling, SPC, Kaizen, Automotive Engineering, Design Engineering, Process Engineering, ISO, PDM, NX Unigraphics, CATIA, Geometric Dimensioning...
Education
Ferris State University/MCC 2012 — 2015
B.S. in progress, Industrial Engineering and Management
Macomb Community College 1991 — 1998
Associate, Tool and Fixture Design
PSCU Financial Services July 2011 - Present
PSCU Financial Services July 2008 - July 2011
AppleOne Employment Services February 2006 - October 2007
Transit Television Network April 2005 - September 2005
Grace, Kennedy Remittance Services December 1998 - January 2004
Skills
Competitive Analysis, Cross-functional Team..., Direct Marketing, Market Research, Marketing Strategy, Vendor Management, Business Development, Marketing, Management, Brand Management, Strategy, Product Development, Financial Services, Program Management, B2B, Forecasting
Education
American InterContinental University 2005 — 2006
MBA
Kean University 1988 — 1992
BS
Citigroup August 2010 - March 2011
Convergence Consulting Group May 2010 - August 2010
PSCU Financial Services February 2001 - February 2010
SunTrust Bank August 1998 - February 2001
PSCU Financial Services January 1997 - January 2001
Skills
Data Warehousing, Business Intelligence, Enterprise Software, Business Objects, ETL, Data Integration, Integration, Visio, Microsoft SQL Server, Databases, Oracle, Crystal Reports, Requirements Analysis, SQL, Business Process, Access, Analysis, Analytics, Salesforce.com, Management, Cross-functional Team..., Leadership, Training, Change Management, Business Analysis, SDLC, SharePoint, Team Building, Vendor Management, Project Planning, Software Documentation, Performance Management, Requirements Gathering, CRM, Data Modeling, ERP, Performance Tuning
Education
California State University-Bakersfield 1997 — 1998
Valencia College 1996 — 1997
FBS, Creators of Flexmls December 2014 - Present
Nuggle, Inc. January 2014 - Present
ThinkRite January 2013 - May 2014
NetStart Pty Ltd September 2012 - December 2012
AT&T June 2011 - September 2012
ACISS Systems, Inc. October 2006 - June 2011
Exponential Media, Inc. 2004 - 2006
Cox Target Media 2001 - 2004
HireCheck 2000 - 2001
PSCU Financial Services 1998 - 1999
Skills
iOS Development, iPhone development, iPad Development, Objective-C, XCode, MySQL, SQLite, Technical Training, .NET, XML, HTML, T-SQL, C#, ASP.NET, VB.NET, ASP, SQL Server, JavaScript, Visual Studio, Visual Basic, Web Services, SQL, C++, VBScript, C, Databases, ADO.NET, WinForms, PHP, Java, Xcode, iPhone, Unit Testing, Mobile Applications, iPad, iOS development, Microsoft SQL Server, iOS, OS X, JSON, Software Development, REST, OOP, ASP.NET MVC, Agile Methodologies, Scrum
Education
American International College 1988 — 1992
Bachelor of Science, Computer Science
Springfield Central High School 1987 — 1988
Diploma, College Prep
Utilitec November 2010 - Present
PSCU Financial Services June 2008 - October 2010
Cavalier Telephone December 1997 - February 2008
Frontier Communications November 1994 - November 1997
Handleman Company January 1992 - November 1994
United States Marine Corps April 1985 - April 1989
Skills
Leadership, Requirements Analysis, Vendor Management, SDLC, Databases, Business Analysis, Troubleshooting, Process Improvement, SQL, Telecommunications, Visual Basic, Software Development, Microsoft SQL Server, Agile Methodologies, Access, Integration, Database Design, Business Process, Project Management, Management, Visio, IT Management, Web Services, SharePoint, Program Management, Disaster Recovery
Education
Davenport University (Detroit College of Business) 1992 — 1995
Bachelor of Business Administration, Computer Information Systems, 3.86 (High Honors)
Macomb Community College 1989 — 1992
Associate of Applied Science, Computer Information Systems, 3.55 (Magna Cum Laude)
PSCU Financial Services June 2007 - Present
The Thompson Group 2005 - 2007
HSN June 2004 - December 2005
JPMorgan Chase 2001 - 2004
First Union 1996 - 2001
Skills
Process Improvement, Financial Analysis, Forecasting, Analysis, Business Analysis, Analytics, Finance
Education
University of North Carolina at Charlotte 1993 — 1996
Bowling Green State University 1991 — 1992
Member Driven Technologies April 2012 - Present
PSCU Financial Services February 2011 - April 2012
Pfizer July 2007 - April 2009
Pfizer Pharmaceuticals July 2007 - April 2009
Financial Products & Services - Michigan November 2005 - July 2007
BestSource Credit Union November 2003 - July 2007
BestSource Credit Union September 2003 - June 2007
Financial Products - Midwest November 2003 - November 2005
MarketSource Corporation (Nokia) January 2003 - October 2003
Morgan Stanley September 2001 - December 2002
Skills
Sales Operations, B2B, Sales, Process Improvement, Management, Banking, Customer Service, Strategic Planning, CRM, Team Building, Sales Management, Vendor Management, Marketing, Account Management, Sales Process, Training
Education
Baker College 2002 — 2003
Bachelor of Business Administration (BA)
Walsh College of Accountancy and Business Administration 2000 — 2002
Business Administration and Management, General
Oakland Community College
Vantiv February 2014 - Present
Roquemore & Roquemore July 2013 - January 2014
PSCU Financial Services March 2010 - January 2012
First Data Corporation 1999 - February 2010
Skills
Account Management, Credit Cards, Vendor Management, Payment Card Processing, Salesforce.com, New Business Development, Process Improvement, Sales Management, Sales Process, Debit Cards, Sales, Customer Service, Payments, Mobile Payments, Business Development, Payment Systems, Electronic Payments, Lead Generation, Direct Sales, Financial Services, Strategic Partnerships, Credit, Banking, Relationship Management, Analytics, B2B, Business Analysis, Business Relationship..., CRM, Call Centers, Cards, Cold Calling, Competitive Analysis, Customer Experience, Customer Retention, E-commerce, E-payments, Executive Management, Leadership, Loans, Management, Merchant Services, Product Management, Risk Management, Portfolio Management, SaaS, Sales Operations, Selling, Solution Selling, Strategy
Education
Bellevue University 2003 — 2005
MBA, Master of Business Administration
University of Nebraska at Omaha 1993 — 1996
Bachelor's degree, Business Administration
Carrabba's Italian Grill January 2014 - Present
Bloomin' Brands (formerly OSI Restaurant Partners) April 2011 - December 2013
The Nielsen Company May 2000 - March 2011
Checkers Drive In Restaurants March 1999 - May 2000
PSCU Financial Services 1996 - 1999
Skills
Employee Relations, Conflict Management, Cross-functional Team..., Talent Management, Onboarding, Talent Acquisition, Succession Planning, Leadership, Management, Recruiting, Performance Management, Strategy, Leadership Development, Human Resources
Education
University of Florida - Warrington College of Business Administration 2010 — 2012
MBA
Arcadia University
Longwood University
B.S., Psychology
West Potomac H.S.
PSCU Financial Services August 2010 - Present
Vital Network Services, Inc. November 2009 - February 2010
T-Mobile, USA December 1998 - August 2009
Aerial Communications 1998 - 2000
Skills
Cross-functional Team..., Visio, Technical Writing, Business Analysis, Integration, Leadership, SDLC, Team Leadership, Program Management, Security, Process Improvement, Quality Assurance, Project Management, Governance, Software Documentation, Budgets, Team Building, Call Centers, Troubleshooting, Vendor Management, Analysis, SharePoint, Business Intelligence, Data Center, Management
Education
Scrum Alliance
CSM, Certified ScrumMaster
Aspen University
MBA, Project Management
PMI
PMP
Georgia State University
BBA, Computer Science
PSCU Financial Services 2011 - Present
SC October 1998 - December 2011
Skills
Credit Cards, Payments, Credit, Electronic Payments, Credit Unions, Retail Banking, Banking, Loans, Payment Systems, Payment Card Processing, Mobile Payments, Portfolio Management, Financial Services, Cards, Debit Cards, Mobile Banking, Internet Banking, Relationship Management, Consumer Lending, Financial Institutions, Financial Risk, Payment Cards, Cash Management, Executive Management, Merchant Services, Credit Risk, Alternative Payments, Project Management, Product Development, Card Growth, EMV, Product Management, Strategic Planning, Strategic Partnerships, Card Portfolio..., Vendor Management, Strategy, ACH, Leadership, Management, Transaction Processing
Education
Northcentral University 2008 — 2014
Doctor of Philosophy (Ph.D.), Electronic Commerce Management
Southern Wesleyan University 2005 — 2007
Masters of Science, Management
PSCU April 2015 - Present
CUES January 2013 - 2015
PSCU Financial Services March 1997 - December 2012
EDS 1996 - 1997
Skills
Debit Cards, Payment Card Processing, Electronic Payments, Credit Cards, Credit, Financial Services, Banking, Credit Unions, Account Management, Loans, Sales Management, Relationship Management, New Business Development, Strategic Planning, Executive Management
Education
Longwood University 1983 — 1987
Bachelor of Business Administration (BBA), Finance/Economics
PSCU April 2015 - Present
PSCU Financial Services December 2001 - April 2015
Education
St. Petersburg College 2010 — 2013
Elementary Education Certification
Syracuse University 1983 — 1984
MA, Internaltional Relations
Allegheny College 1979 — 1983
Bachelor of Arts, Political Science
Uskudar Amerikan Lisesi 1972 — 1979
High School
Clarity Services, Inc. January 2013 - Present
Freelance June 2009 - Present
PSCU Financial Services August 2011 - June 2012
Triad Digital Media October 2010 - January 2011
INVEST Financial June 2007 - September 2010
Fourthdoor Creative Group July 2009 - September 2009
Art Institute of Tampa October 2006 - September 2009
Maverick Automotive Marketing March 2005 - November 2006
PrimeNet August 2000 - March 2005
Scottish Banner Publications March 2000 - August 2000
Skills
Logo Design, Graphic Design, Typography, InDesign, Layout, Advertising, Illustrator, Photoshop, Brochures, Illustration, Graphics, Corporate Branding, Adobe Creative Suite, Direct Mail, Art Direction, Copywriting, Corporate Identity, Catalogs, Critical Thinking, Adobe Acrobat, Dreamweaver, QuarkXPress, Photography, Posters, Concept Development, Business Cards, Vector Illustration, Magazines, Flyers, Branding & Identity, Logos, Brand Development, Packaging, Image Manipulation, Fine Art, Retouching, Newsletters, Art, Digital Photography, Mac, WordPress, Prezi, Web Design, Creative Direction
Education
Art Institute of Tampa 2006 — 2009
Bachelor of Fine Art, Graphic Design
Miami International University of Art and Design 2006 — 2009
Bachelor of Fine Art, Graphic Design
Tampa Technical Institute 1996 — 1997
AS, Graphic Design
Pinellas Technical Education Center 1989 — 1991
Certificate, Interior Decorating
Pinellas Technical Education Center 1987 — 1988
Certificate, Commercial Art
York Academy of Arts 1979 — 1982
PSCU Financial Services Member ServicesVisa USA1980 - 1989
Visa U.S.A. Inc. 1980 - 1989
Education
Marymount University
Get Ur Stuff Organized July 2015 - Present
PSCU August 2012 - September 2014
Catalina Marketing April 2011 - August 2012
PSCU Financial Services October 2005 - April 2011
Certegy November 2001 - October 2005
Certegy 2001 - 2005
National Government Services October 1985 - August 2001
Empire Blue Cross Blue Shield 1985 - 2001
Empire Medicare Services 1985 - 2001
Skills
SharePoint, Visio, Process Improvement, Risk Management, Project Management, MS Project, Program Management, Microsoft Office 2010, CA Clarity, Project Planning, Project Delivery, SDLC, Leadership, Management, Access, Office 2010, PMP, PMO, Business Analysis, Project Portfolio..., Requirements Analysis, Software Documentation, Requirements Gathering, Vendor Management, Business Intelligence, Integration
Education
Columbia College 1998 — 2001
Bachelor of Science (BS), Computer Information Systems
Onondaga Community College 1980 — 1982
AAS, Computer Science
USF Health IS 2012 - Present
PSCU Financial Services May 2006 - November 2012
Skills
VMware, SharePoint, Process Improvement, Software Documentation, Web Design, Active Directory, Business Analysis, Information Management, SharePoint Designer, Microsoft Office..., Visio, InfoPath, Requirements Analysis, Hardware, SDLC, Databases, ITIL, Integration, Access, Windows 7, Vendor Management, Requirements Gathering, Citrix, Windows Server, IIS, Microsoft SQL Server, Enterprise Architecture, Business Intelligence, Powershell, Disaster Recovery
Education
Liberty University 2011 — 2013
Master of Arts (M.A.), Management and Leadership
University of South Florida - College of Business Administration 2005 — 2009
Bachelor of Arts (BA), Economics
PSCU Financial Services July 2009 - February 2011
Edgewater Technology June 2005 - June 2009
National Decision Systems January 1999 - May 2005
Blythedale Children's Hospital April 1998 - December 1998
United States Air Force September 1993 - March 1998
Skills
Cross-functional Team..., Software Project..., Business Intelligence, Product Management, Mergers & Acquisitions, Management, Business Analysis, Program Management, Software Development, PMO, Vendor Management, Project Management, Enterprise Software, SharePoint, Budgets, SDLC, Business Process, Change Management, Management Consulting, Enterprise Architecture, Process Improvement, Networking, Consulting, Project Portfolio..., Strategic Planning, Integration, Visio, Information Technology, Strategy, MS Project, Requirements Analysis, IT Strategy, Business Process..., Analytics
Education
Webster University 1996 — 1997
Master of Arts, Computer Resources and Information Management
Florida State University 1989 — 1993
BS, International Relations
PSCU May 2011 - Present
PSCU Financial Services October 2007 - May 2011
Price Waterhouse Coopers May 2004 - September 2007
PricewaterhouseCoopers 2000 - 2007
Skills
Oracle, Data Warehousing, Database Security, ETL, Data Modeling, Oracle RAC, SQL, PL/SQL, SDLC, Data Warehouse..., Databases, Solaris, Dimensional Modeling, Database Administration, Database Design, Enterprise Architecture, Business Intelligence, Data Integration, IT Strategy
Education
Cardinal Stritch University
Waukesha County Technical College 1982 — 1985
Computer Science
Brookfield East High School 1977 — 1980
Diploma
PSCU Financial Services June 2008 - Present
Parksite January 2005 - May 2008
Associated Printing & Graphics 2003 - 2005
Randstad Staffing 2001 - 2003
Graphics and Design 2000 - 2001
Fusion Creative 1999 - 2000
Tampa Bay Business Journal 1997 - 1999
Hofflander & Associates 1996 - 1997
Skills
ActionScript 3, Adobe Creative Suite, XHTML, JavaScript, Project Management, Building Relationships, Photography, Studio Lighting, print, Web Design, HTML emails, CSS, Flash Animation, After Effects, Organization, coaching, Graphic Design, Sound Forge, Content Management..., Microsoft Office, Sales Logix, Dreamweaver, Marketing, Image Manipulation, Marketing Communications
Education
International Academy of Design 2007 — 2011
Bachelor, Web Development
Minnesota School of Business 1994 — 1995
Graphic Design
The Nature Conservancy October 2009 - Present
The Nature Conservancy 2006 - 2009
PSCU Financial Services 1999 - 2006
Skills
Instructional Design, Graphic Design, Illustration, Interactive Creative..., Interaction Design, User Interface Design, Desktop Publishing, Internet Content, Project Management, Web Design, Web Development, Technical Writing, E-Learning, Creative Direction, Visio, Training, Multimedia, Management, Leadership, Flash, Distance Learning, Captivate
Education
IPFW (Indiana-Purdue University) 1991 — 1996
Commercial and Advertising Art
Ball State University 1990 — 1991
Fine Arts
New York Life Insurance Company November 2014 - Present
PSCU June 2011 - November 2014
PSCU Financial Services May 2006 - May 2011
PSCU February 2002 - May 2006
US Army 1998 - 2001
Skills
Mobile Banking, Mobile Payments, Mobile Technology, Mobile Devices, Mobile Applications, Mobile Design, Strategic Planning, Business Strategy, Strategic Thinking, Strategic Partnerships, Strategic Communications, Payments, Payment Systems, Payment Cards, Payment Industry, Payment Services, Electronic Payments, Loyalty Programs, Gamification, Mobile Commerce, Multi-Channel Commerce, Mobile Wallets, Project Planning, Project Management, Project Coordination, Project Portfolio..., Project Delivery, Agile Project Management, Scrum, PMI, PMP, CSM, Agile Methodologies, NFC, Debit Cards, Credit Cards, E-payments, Payment Card Processing, Business Analysis, Cloud Computing, Product Development, Cards, Financial Services, E-commerce, Credit Unions, Relationship Management, Merchant Services, Solutions Marketing, Executive Management, Gift Cards
Education
Central Michigan University
Master of Science (M.S.), Business Administration, Information Resource Management
Saint Leo University
Bachelor of Arts (BA), Business Administration, Computer Information Systems
PSCU April 2014 - Present
PSCU Financial Services 2005 - April 2014
PSCU Financial Services February 2002 - November 2004
Capital One January 2001 - December 2001
Skills
Credit Cards, Financial Analysis, Banking, Risk Management, Financial Services, Credit, Business Analysis, Analysis, Internal Audit, Strategic Financial..., Financial Reporting, Forecasting, Executive Management, Internal Controls, Financial Modeling, Process Improvement, Business Intelligence, Debit Cards, Essbase, Management, Product Management, Transaction Processing, Portfolio Management, Mergers & Acquisitions, Financial Planning, Accounting, Managerial Finance, Payment Card Processing
Education
University of South Florida 2001 — 2003
MBA, Advanced Finance
Ikonomièeski universitet, Varna 1991 — 1996
BS, Accounting
University of Pennsylvania - The Wharton School
Mergers & Acquisition Executive Education
Studio 92 March 2014 - Present
South Tampa Fellowship March 2014 - March 2015
South Tampa Fellowship July 2002 - February 2014
PSCU Financial Services 1998 - July 2002
Skills
Graphic Design, Photography, Digital Photography, Photoshop, Digital Art, Photo Retouching, Volunteer Management, Event Planning, Teaching, Image Manipulation, Nonprofits, Social Media, Microsoft Office, Public Speaking, Event Management, Sales
Education
University of South Florida 1992 — 1999
Master, Instructional Design - Adult Education
Florida State University 1988 — 1991
Bachelor, Advertising-Communication
Renkim Corporation February 2015 - Present
Percepta June 2011 - February 2015
PSCU Financial Services February 2010 - June 2011
Aerotek - Contract to GM January 2006 - March 2009
Sitel Corporation August 2004 - July 2006
Sitel Corporation June 2004 - August 2004
Sitel Corporation April 2002 - June 2004
Sitel Corporation May 1999 - April 2002
Skills
Process Improvement, Vendor Management, SharePoint, Visio, Program Management, Project Management, Workforce Management, Customer Experience, Call Centers, Management, Business Process..., Analysis, Customer Satisfaction, Leadership, Business Analysis, Telecommunications, Operations Management, Data Analysis, Forecasting, CRM, Contact Centers, Outsourcing, Avaya, Customer Service
Education
Henry Ford Community College 1996 — 2000
Science, CIS
Employees Only Inc. May 2014 - Present
Herbert E. Mann & Associates, LLC July 2011 - Present
First Friends, LLC May 1994 - Present
PSCU Financial Services October 2008 - July 2011
Skills
Human Resources, Recruiting, Coaching, Performance Management, Payroll, Employee Relations, Customer Service, Leadership Development, Workforce Planning, Interviews, Strategic Planning, Talent Management, Call Centers, Technical Recruiting, Organizational..., Business Development, Employee Engagement, Retail, Sales, Employee Benefits, Account Management, Vendor Management, Onboarding, Benefits Administration, Labor Relations, Applicant Tracking..., HRIS, Training, Hiring, Management, Succession Planning, Negotiation, Operations Management, Deferred Compensation, Leadership, Talent Acquisition, Process Improvement, Employee Training, Change Management, Internet Recruiting, Personnel Management, College Recruiting, PeopleSoft, Temporary Placement, Team Building, FMLA, Customer Retention, Management Consulting, Sourcing, Strategy
Education
MSU/DCL Law School 1984 — 1990
Juris Doctor, Labor Law
Michigan State University (DCL) Law School 1985 — 1989
Juris Doctorate, Employment Law
Case Western Reserve University 1978 — 1983
MBA, Human Resources & Labor Relations
Davenport University September 2014 - Present
Level One Bank May 2013 - September 2014
PSCU Financial Services March 2011 - May 2013
Best Bank October 2002 - March 2011
MGM May 1999 - August 2002
Skills
Call Center, Banking, Profitability, Coaching, Customer Service, Employee Relations, Credit Unions, Management, Leadership, Profit, Vendor Management, Call Centers, Human Resources, Retail, Training, Project Management, Sales Management, Finance, Credit, Loans, Organizational..., Process Improvement, Risk Management, Consumer Lending, Credit Cards, Customer Experience, Team Building, Strategic Planning, Performance Management, Leadership Development, Sales, Mentoring
Education
Ashford University 2010 — 2011
Master's, Business Management/ Concentration in Human Resources
Davenport University 2005 — 2010
Bachelor, Business Management/Concentration in Human Resources
PSCU Financial Services June 2007 - Present
WellCare 2013 - 2013
Eastern Financial Florida Credit Union 2000 - 2007
Roadhouse Grill, Inc. 1996 - 1999
Marriott Bay Point Resort 1994 - 1996
Skills
Campaign Management, Campaign Strategies, Results Focused..., Innovative Thinking, Project / Event..., Strategic Marketing..., Cross-functional Team..., Copywriting, Customer Satisfaction, Lead Generation, Team Building, Strategic Planning, Leadership, Marketing Communications, Market Planning, Marketing, Brand Development, Advertising, Budgets, Social Media Marketing, Strategy, B2B, Banking, Management, Marketing Strategy, Public Relations, Sales
Education
Florida State University 1987 — 1989
Bachelor of Science, Public Relations
Gulf Coast Community College 1985 — 1987
Associate of Arts, Communications
PSCU July 2014 - Present
PSCU March 2012 - July 2014
PSCU Financial Services February 2008 - March 2012
PSCU August 2005 - February 2008
Bank One 2003 - 2005
Skills
Credit Cards, Credit, Debit Cards, Relationship Management, Banking, Financial Services, Vendor Management, Account Management, Customer Service, Portfolio Management, Call Center, Loans, Customer Retention, Salesforce.com, CRM, Customer Satisfaction, Retail Banking, Sales Management, Business Development, Marketing, SAS, Data Mining, Microsoft Excel, Analytics, Data Analysis, Portfolio Performance..., Leadership, Call Centers
Education
Elgin Community College 2003 — 2005
Arts
Rio Salado College
Computer/Information Technology Administration and Management
Monin November 2014 - Present
Cott Beverages August 2009 - November 2014
Coca Cola Enterprises November 2005 - December 2008
PSCU Financial Services September 2000 - November 2005
Pinellas County Economic Development (PCED) April 1999 - February 2000
Skills
Market Research, Strategic Planning, Segmentation, Analysis, Competitive Intelligence, Financial Analysis, Event Planning, Nielsen, Forecasting, Customer Insight, Shopper Marketing, Competitive Analysis, FMCG, Cross-functional Team..., Demand Planning, Retail, Account Management, IRI, Pricing, Grocery, Supply Chain, Consumer Products, CRM
Education
University of South Florida 1997 — 1999
MBA
Monmouth University 1992 — 1994
BS
PSCU Financial Services March 2007 - Present
Ariba March 1999 - June 2002
Titan Corporation September 1997 - March 1999
Skills
SQL, SDLC, Requirements Analysis, Agile Methodologies, Java, Enterprise Architecture, Software Project...
Education
Koneru Lakshmaiah College of Engineering 1990 — 1994
B. Tech, Computer Science
Kavita Achanta
Nielsen February 2010 - May 2011
nFINANSe, Tampa, Florida March 2007 - April 2008
PSCU Financial Services 1996 - 2006
Beall Corporation 1995 - 1996
Skills
Program Management, Process Improvement, Project Management, Vendor Management, Integration, Software Documentation, PMP, Management, Team Building, Budgets, PMO
Education
University of South Florida 1990 — 1992
Masters, Adult Education with concentration in Training & Staff Development
Indiana University Bloomington 1975 — 1979
BS, Consumer Studies
Griffith HS 1971 — 1975
Private Law Firm October 2012 - July 2013
PSCU Financial Services January 2011 - April 2012
Westerman White Zetrouer, PA May 2011 - August 2011
Gulfcoast Legal Services, Inc May 2010 - August 2010
Laser Spine Institute June 2008 - June 2009
Education
University of Florida - Fredric G. Levin College of Law 2013 — 2014
LL.M. in Taxation
Stetson University College of Law 2009 — 2012
Juris Doctor, Law
Eckerd College 2004 — 2008
Bachelor of Arts (BA), International Relations; Spanish; Minor in Economics, High Honors
Capital One May 2015 - Present
Capital One March 2013 - May 2015
PSCU Financial Services April 2012 - March 2013
QPONXRIS.COM & QPONXRIS.WORDPRESS.COM May 2010 - April 2012
PSCU FINANCIAL SERVICES April 2008 - May 2010
Telkom Kenya - Orange July 2005 - January 2008
BSI previously known as Broadcast Automation Technologies Ltd July 2004 - July 2005
Skills
Telecommunications, Microsoft Excel, Customer Service, Project Management, Databases, CDMA, Analysis, Teamwork, Sales, Process Improvement, Networking, MPLS, Management, Microsoft Office, Team Leadership, Troubleshooting, Training, Leadership, SQL, SDLC, Call Centers, Project Planning, Research, Business Analysis
Education
Hackbright Academy 2015 — 2015
Software Engineering Fellowship, Computer Software Engineering
Schiller International University 2008 — 2009
MSc, Computer Engineering
Huawei University 2007 — 2007
Certificate CDMA RNP and RNO Expert Training, cdma2000 1X RNP & RNO Fundamental, Radio Network Planning, Radio Network Optimization
University of Nairobi 1999 — 2004
BSc Eng., Electrical and Electronics Engineering
Precious Blood School 1994 — 1997
HD, Biology, Maths, Physics, Chemistry, Business
PSCU Financial Services June 2008 - Present
First Data 1984 - 2007
Skills
Financial Services, Electronic Payments, Vendor Management, Mobile Payments, SDLC, Business Analysis, Banking, Disaster Recovery, MS Project, Payment Card Processing, Project Management, Credit Cards, Debit Cards, Process Improvement, Payments
Education
Drake University 1978 — 1982
BS, Journalism
Atlantic High School
Transamerica August 2014 - Present
PSCU Financial Services February 2010 - July 2014
Tampa Bay Rays February 2008 - October 2010
Massachusetts Water Resurce Authority May 2006 - September 2007
Massachusetts Turnpike Authority May 2005 - August 2006
CVS Pharmacy May 2003 - August 2003
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Training, Call Centers, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Access, Sales, Leadership, Time Management, Social Media, Management, Data Entry
Education
Eckerd College 2004 — 2009
Bachelor of Business Administration (BBA), Sports Management, Film Studies
Home Inspection Professionals September 2014 - October 2014
Allstate August 2012 - May 2014
Express Employment Professionals, Rochester Hills, Mi March 2012 - July 2012
Target November 2011 - December 2011
Express Employment Professionals August 2011 - September 2011
Kelly Services March 2011 - April 2011
PSCU Financial Services February 2011 - March 2011
Express Employment Professionals October 2010 - October 2010
Comerica Bank June 1977 - February 2008
Comerica Bank June 1977 - February 2008
Skills
Training, Banking, Time Management, Sales, Customer Service, Microsoft Excel, Invoicing, Accounting, Lotus Notes, Call Centers, Databases, Process Improvement, Recruiting, Employee Benefits, Program Management, Leadership, Telephone Skills, Management, Human Resources, Employee Relations, Coaching, Team Building, Access
Education
Baker College Business and Corporate Services 2003 — 2007
None, Management
American Institute of Banking 2001 — 2003
A.I.B, Bank Operation Diploma
Macomb Community College 1976 — 1990
Associates, General Business
clerical, Dental AssistingMacomb Community 1975 — 1976
Associates Degree Diploma, General Business; General; Bank Operations
Serve an American Express Company 2011 - 2013
Pilgrim Software September 2008 - October 2010
gMed, Inc. September 2007 - June 2008
Oasis Staffing May 2005 - September 2007
SCC January 2004 - January 2005
PSCU Financial Services February 2003 - June 2003
LAN International August 2001 - August 2002
Powerwave Technologies April 2000 - June 2001
Skills
Change Management, Newsletters, SnagIt, Testing, Marketing, RoboHelp, SharePoint, Online Help, Software Documentation, E-Learning, Training, Visio, Editing, Captivate, Technical Writing, Technical Documentation, Management, MadCap Flare, Adobe Acrobat, Technical Communication, Manuals, Instructional Design, FrameMaker
Education
California State University-Dominguez Hills 1986 — 1987
BA, Geography
CVS Caremark Corporation October 2011 - Present
D R Horton July 2009 - July 2010
Accredited Home Lenders,Inc April 2006 - March 2009
PSCU Financial Services February 2006 - April 2006
Wells Fargo Correspondent Home August 2002 - February 2006
Bank of America August 2001 - July 2002
Cox Communications August 1995 - June 2001
Skills
Microsoft Excel, Customer Service, Account Reconciliation, Teamwork, Troubleshooting, Software Documentation, Call Centers, Access, FHA, Invoicing, Accounting, Human Resources, Time Management, Policy, Microsoft Word, Loans, Funding, Mortgage Lending, Sales, Loan Servicing
Education
Estrella Mountain Community College 2010 — 2010
Pharmacy Technician Course
North High School
General
PSCU Financial Services February 2006 - Present
Southwest Airlines February 1995 - May 2002
Skills
Call Centers, Credit Cards, Process Improvement, Credit, Customer Satisfaction, Vendor Management, Financial Services, Customer Service, Banking, Customer Experience, Risk Management, Insurance, Analysis, Relationship Management, Leadership, Team Leadership, Team Building
Education
Siena College 1981 — 1987
B.S., Marketing/Management
Hudson Valley Community College 1974 — 1977
A.A.S., Criminal Justice
Wells Fargo Securities February 2014 - Present
PSCU Financial Services November 2007 - Present
EDS Group 2004 - 2007
Systems Plus Pvt. Ltd. 2001 - August 2003
Systems Plus Solutions 2001 - 2003
Skills
PL/SQL, Oracle, Web Services, Requirements Gathering, SQL, AJAX, Requirements Analysis, Struts, JavaScript, EJB, Databases, XML, Software Development, Java Enterprise Edition, Spring, Java, Agile Methodologies, Business Intelligence, SDLC, Hibernate, JBoss Application Server, SOA, Spring Framework
Education
Dharmsinh Desai Institute of Technology 1997 — 2000
MCA, Computers
Arizona State Credit Union March 2015 - Present
PSCU Financial Services January 2012 - March 2015
PSCU Financial Services December 2009 - December 2011
PSCU Financial Services April 2004 - November 2009
American Express October 1999 - April 2004
Skills
Consultative Selling, Call Center, Account Management, Contract Negotiations, Credit, Financial Analysis, Sales, Executive Management, Credit Unions, Call Centers, Vendor Management, Banking, Management, Leadership, Selling, Financial Services, Process Improvement, Contract Negotiation, Credit Cards, Business Development, Debit Cards, Relationship Management, Payments
Education
University of Phoenix 2005 — 2007
Masters of Business Administration, Business/Accounting
University of Phoenix 2002 — 2004
Bachelor of Applied Science (BASc), Accounting
Arizona State University 1985 — 1988
Bachelor of Science (BS), Political Science and Government
PSCU Financial Services April 2007 - Present
Mphasis 2003 - 2007
Intelesoft Technologies 2001 - 2003
GlaxoSmithKline September 1999 - February 2001
Education
University of South Florida
Master of Business Administration (MBA)
Indira Gandhi National Open University
Master of Computer Applications (MCA)
Indira Gandhi National Open University
Bachelor of Computer Application (BCA)
PSCU April 2013 - Present
PSCU Financial Services July 2010 - Present
PSCU Financial Services March 2009 - July 2010
Volkswagen of America February 2006 - March 2009
Delphi Automotive Systems 2001 - 2006
Automotive Technical Resources, Inc. February 1998 - October 2001
Skills
Process Improvement, Vendor Management, Visio, Requirements Analysis, SharePoint, PMP, Call Center, Software Documentation, Product Management, Business Intelligence, MS Project, Team Building, Requirements Gathering, Certified Project..., .NET, Agile Methodologies, Management, Change Management, Scrum, Business Process, Software Development, Leadership, PMO, Cross-functional Team..., Call Centers, Six Sigma, Analysis, Microsoft Project, Project Management
Education
Walsh College of Accountancy and Business Administration 2006 — 2009
MS, Business Information Technology
Baker College Business and Corporate Services 2002 — 2004
BS, Business Administration
Independent eLearning Consultant February 2010 - Present
CMAA 2008 - 2010
BFSFCU December 2002 - May 2008
PSCU Financial Services 1997 - 2000
Skills
E-Learning, Strategic Planning, Project Management, Team Building, Learning Management..., Training, Proposal Writing, Project Planning, Program Management, Social Media, Strategy
Education
Castleton University 1986 — 1990
B.S., Business Management
PSCU February 2013 - Present
PSCU Financial Services February 2012 - February 2013
myMatrixx February 2010 - February 2012
Keystone Group Holdings September 2007 - February 2010
Bay Gulf Credit Union July 2000 - March 2007
William R. Hough & Co. 1998 - 2000
Suncoast Schools FCU 1992 - 1998
Education
Bentley College 1985 — 1989
Bachelor of Science (B.S.), Accountancy
Quicken Loans Recording SecretaryVegMichigan
PSCU Financial Services December 2008 - April 2012
Bank of America 2002 - 2008
Skills
Credit
Education
Northwood University-Texas
PSCU Financial Services July 2008 - Present
GMAC ResCap April 2001 - August 2006
Skills
Credit, Banking, Financial Analysis, Vendor Management, Process Improvement, Finance, Business Analysis, Forecasting, Analytical Skills, Budgets, Business Development, Program Management
Education
Davenport University
Bachelor, Business/Communications
PSCU Financial Services September 2010 - Present
Hargray Communications January 2007 - August 2010
Table Top Telephone May 2003 - December 2006
AT&T Bell Labs May 1985 - October 2002
Skills
Solaris, VMware, Apache, Shell Scripting, Red Hat Linux, Virtualization, RHCE, RHCSA, RedHat, Servers, Linux System..., CentOS, Networking, DHCP, Firewalls, DNS, Integration, Computer Network...
Education
Florida Institute of Technology 2011 — 2013
Masters, Information Technology
Armstrong State University 2008 — 2010
Bachelor's, Information Technology
Citi August 2015 - Present
Consultant August 2009 - August 2015
PSCU Financial Services November 2006 - January 2009
Fidelity Information Services May 2003 - November 2006
Fidelity Information Services March 2000 - May 2003
Skills
Product Management, Vendor Management, Management, Business Analysis, Pricing, Project Planning, Contract Negotiation, Sales, Debit Cards, Marketing, Payments, Credit Cards, Financial Services, Electronic Payments, Process Improvement, Payment Card Processing, Strategic Partnerships
Education
Michigan State University 1984 — 1998
B.A Business, Finance
Wayne State University 1990 — 1992
M.B.A., Finance
PSCU Financial Services June 2011 - Present
Sterling Payment Technologies October 2007 - June 2011
LifeCare Technologies, Inc July 2003 - October 2007
Brigham Young University Mail & Print Services, Provo, UT January 1999 - June 2002
Skills
C#, Access, Web Applications, Databases, Requirements Analysis, Software Documentation, Java, Testing, Oracle, JBoss Application Server, Microsoft Office, Business Analysis, Core Java, Visio, Delphi, Project Management, Team Leadership, Software Development, Microsoft SQL Server, XML, TCP/IP, Database Design, Visual Studio, MySQL, Eclipse, HTML, Programming, SQL, SOAP, T-SQL, PL/SQL, Software Design, Requirements Gathering, Subversion, Operating Systems, Business Intelligence, Electronic Payments, .NET, Android, Mobile Payments, C, Payment Systems, Object Oriented Design, Payment Card Processing, Data Warehousing, Data Modeling, Integration
Education
Brigham Young University 1995 — 2002
Bachelor, Computer Science
Wells Fargo September 2014 - Present
Wells Fargo (via Euclid Innovations) February 2014 - August 2014
PSCU Financial Services March 2010 - January 2014
Verizon Data Services January 2007 - January 2010
Various Companies September 1999 - January 2002
Skills
Enterprise Architecture, SOA, SDLC, Requirements Analysis, Web Services, Agile Methodologies, Software Development, Weblogic, Java Enterprise Edition, Oracle, Business Analysis, SQL, EJB, Requirements Gathering, Visio, Java, JavaScript, Analysis, Unix, Web Applications, Software Design, Solution Architecture, Mobile Applications, Mule ESB, Oracle Coherence
Education
London Metropolitan University
Doctor of Philosophy (PhD), Computer Science
London Metropolitan University
Master of Science (MSc), Computer Science
Sardar Patel University
Bachelor of Engineering (B.E.), Electronics
PSCU Financial Services February 1997 - Present
Skills
Debit Cards, Credit Cards, Credit, Credit Unions, Portfolio Management, Banking, Payments, Payment Systems, Financial Analysis, Payment Card Processing, Loans, Electronic Payments, Financial Services, Loss Mitigation, Risk Management
Education
Florida Metropolitan University 1995 — 1997
Associate Degree, Business Administration and Management, General, 4.0
Bob Hope School of Real Estate
Licensed Real Estate SalesPerson
PSCU Financial Services
Skills
Customer Service, Management, Leadership, Banking
Education
Baker College of Flint
PSCU Financial Services December 2011 - Present
Skills
Problem Solving, Organizing, Listening Skills
Education
Oakland Community College 2009 — 2011
Associates, Business Administration and Accounting
PSCU Financial Services October 2010 - Present
Wells Fargo October 2010 - October 2011
i-wireless LLC September 2008 - February 2011
Quiznos July 2007 - September 2008
Cottonwood/Hope Haven February 2008 - May 2008
Tolson Community Action Center May 2007 - July 2007
Di's Photography & Formal Wear November 2001 - August 2004
State of Iowa, Iowa Workforce Development, Division of Labor Services March 2003 - July 2003
Education
Indiana Wesleyan University 2009 — 2011
MS, Management-Human Resource MGMT
Iowa Wesleyan College
BS, Psychology
Southeastern Community College
AA, General Studies
American Red Cross July 2013 - Present
AOL August 2012 - June 2013
General Dynamics Information Technology March 2008 - July 2012
American Express January 2006 - November 2007
Arlington Federal Credit Union December 2003 - December 2005
PSCU Financial Services August 2000 - June 2003
United States Marine Corps August 1989 - March 1997
Skills
Data DOS operating..., Next Generation Desktop..., Avaya, Empower, PeopleSoft, Aspect, Citrix, Symitar, Criterion, PlaceWare, Sebol Data Management..., Fast Data, First Pursuit, Microsoft, Operating Systems, Data Management, Performance Management, Workforce Management, Customer Satisfaction, Management, Coaching, Call Centers, Analysis, Recruiting, Quality Assurance, Program Management, Program Development, Program Evaluation, Vendor Management, Vendor Relationships, Vendor Contracts, Vendor Management..., Third Party Vendor..., Medicare, Medicaid, Medical Billing, Operations Management, Six Sigma, Employee Training, Customer Experience, Outsourcing, Project Management, Budgets, Customer Retention, Contact Centers
Education
University of Phoenix 2002 — 2004
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Arizona State University 1996 — 2000
Bachelors of Interdisciplinary Studies, Sociology and Law
Northern Virginia Community College 1994 — 1995
Associate of Applied Science, Administration of Justice