PSS help (Product Support Solutions)
Industry: Company
DescriptionFounded: 2002 Parent organization: Eckoh Subsidiary: VSI, LLC
PSS help (Product Support Solutions) List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at PSS help (Product Support Solutions). You can filter them based on skills, years of employment, job, education, department, and prior employment.
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PSS help (Product Support Solutions) Employees
Employee
Years
Job
Industry
Kellyn DuBois Kellyn DuBois's PSS help (Product Support Solutions) Experience April 2012 - Present
Job QA Test Engineer at PSS help (Product Support Solutions)
Industry Telecommunications
Experience
PSS help (Product Support Solutions) April 2012 - Present
Dish Network July 2010 - March 2012
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Troubleshooting, Management, Team Building, Workforce Management, CTI, Test Planning, Testing, Test Cases, Test Management, IVR, Vendor Management
Education
Northern Arizona University, College of Business Administration 2003 — 2006
Bachelor's degree, Business Administration and Management, General
PSS help (Product Support Solutions) April 2012 - Present
Dish Network July 2010 - March 2012
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Troubleshooting, Management, Team Building, Workforce Management, CTI, Test Planning, Testing, Test Cases, Test Management, IVR, Vendor Management
Education
Northern Arizona University, College of Business Administration 2003 — 2006
Bachelor's degree, Business Administration and Management, General
Dale Schultz Dale Schultz's PSS help (Product Support Solutions) Experience March 2009 - Present
Job Field Engineer at PSS help (Product Support Solutions)
Industry Telecommunications
Experience
PSS help (Product Support Solutions) March 2009 - Present
Siemens Enterprise Communications October 1985 - March 2009
Siemens Enterprise Networks October 1985 - February 2009
Skills
VoIP, Telecommunications, Telephony, IP, SIP, IVR, Avaya, Unified Communications, CTI, ACD, Contact Centers, Managed Services, Wireless, Sales Engineering, TCP/IP, Avaya Technologies, Call Centers
Education
Leo High School 1979 — 1983
DeVry University-Illinois
PSS help (Product Support Solutions) March 2009 - Present
Siemens Enterprise Communications October 1985 - March 2009
Siemens Enterprise Networks October 1985 - February 2009
Skills
VoIP, Telecommunications, Telephony, IP, SIP, IVR, Avaya, Unified Communications, CTI, ACD, Contact Centers, Managed Services, Wireless, Sales Engineering, TCP/IP, Avaya Technologies, Call Centers
Education
Leo High School 1979 — 1983
DeVry University-Illinois
Todd Mitchell Todd Mitchell's PSS help (Product Support Solutions) Experience 2013 - Present
Job Director Client Relationships at Product Support Solutions
Industry Computer Software
Experience
PSS help (Product Support Solutions) 2013 - Present
SpeechCycle Inc. 2010 - 2012
Varolii 2006 - 2010
Intelliverse 2001 - 2006
Intermedia Communications 1994 - 2000
Skills
Solution Selling, SaaS, Telecommunications, Cloud Computing, Professional Services, Enterprise Software, IVR, Contact Centers, CTI, Unified Communications, Management, Leadership, Sales, SIP, Account Management
Education
Florida State University 1987 — 1991
Bachelor of Science
PSS help (Product Support Solutions) 2013 - Present
SpeechCycle Inc. 2010 - 2012
Varolii 2006 - 2010
Intelliverse 2001 - 2006
Intermedia Communications 1994 - 2000
Skills
Solution Selling, SaaS, Telecommunications, Cloud Computing, Professional Services, Enterprise Software, IVR, Contact Centers, CTI, Unified Communications, Management, Leadership, Sales, SIP, Account Management
Education
Florida State University 1987 — 1991
Bachelor of Science
Jay Dodson's PSS help (Product Support Solutions) Experience August 2015 - Present
Job
Industry Information Technology and Services
Experience
PSS help (Product Support Solutions) August 2015 - Present
Skills
Problem Resolution,..., Video, Integration, Project Management, Business Process, Program Management, Process Improvement, New Business Development, Business Development, Solution Selling, Account Management, MS Project, Sales Management, PowerPoint, Leadership, Access, Microsoft Office, Marketing, Project Planning, Team Leadership, Vendor Management, Telecommunications, Team Building, Management
Education
Indiana University Bloomington 1986 — 1990
BA, Double Major - History and Political Science
Indiana Wesleyan University 1993 — 1995
MBA, Management
PSS help (Product Support Solutions) August 2015 - Present
Skills
Problem Resolution,..., Video, Integration, Project Management, Business Process, Program Management, Process Improvement, New Business Development, Business Development, Solution Selling, Account Management, MS Project, Sales Management, PowerPoint, Leadership, Access, Microsoft Office, Marketing, Project Planning, Team Leadership, Vendor Management, Telecommunications, Team Building, Management
Education
Indiana University Bloomington 1986 — 1990
BA, Double Major - History and Political Science
Indiana Wesleyan University 1993 — 1995
MBA, Management
Edward Saylor's PSS help (Product Support Solutions) Experience 2015 - Present
Job Executive Director Strategic Account Operations at PSS Help (Product Support Solutions)
Industry Information Technology and Services
Experience
PSS Help (Product Support Solutions) 2015 - Present
American Express 2012 - 2015
CA Technologies 2011 - 2012
Accenture Procurement BPO (previously Procurian) 2010 - 2011
US Solar, EPCOR Utility, Honeywell Aerospace, PSS 2008 - 2011
SDC, LLC 2004 - 2011
IBM Corporation 2006 - 2008
Intel Corporation 2002 - 2006
Apple Computer 2001 - 2001
Skills
Cross-functional Team..., Program Management, Strategic Sourcing, Strategy, Supply Chain Management, Supply Management, Management, Procurement, Outsourcing, Contract Negotiation, Start-ups, Leadership, Vendor Management, Process Improvement, Strategic Partnerships, Project Management, Strategic Planning, CRM, Supply Chain, Sourcing, Change Management, Business Process, Operations Management, Analysis, Operational Excellence, Acquisition Integration, Global Sourcing, Business Process..., Negotiation, Project Portfolio..., Business Transformation, Manufacturing, Consulting, Stakeholder Management, Competitive Analysis, Business Intelligence, Six Sigma, SAP, ERP, Product Management, Business Development, Management Consulting, Process Engineering, Purchasing, Mergers & Acquisitions, Professional Services, Forecasting, Business Strategy, SaaS, Enterprise Software
Education
Arizona State University - W. P. Carey School of Business 2000 — 2002
MBA, Supply Chain Management
University of Arizona, Eller College of Management
BS, Marketing
PSS Help (Product Support Solutions) 2015 - Present
American Express 2012 - 2015
CA Technologies 2011 - 2012
Accenture Procurement BPO (previously Procurian) 2010 - 2011
US Solar, EPCOR Utility, Honeywell Aerospace, PSS 2008 - 2011
SDC, LLC 2004 - 2011
IBM Corporation 2006 - 2008
Intel Corporation 2002 - 2006
Apple Computer 2001 - 2001
Skills
Cross-functional Team..., Program Management, Strategic Sourcing, Strategy, Supply Chain Management, Supply Management, Management, Procurement, Outsourcing, Contract Negotiation, Start-ups, Leadership, Vendor Management, Process Improvement, Strategic Partnerships, Project Management, Strategic Planning, CRM, Supply Chain, Sourcing, Change Management, Business Process, Operations Management, Analysis, Operational Excellence, Acquisition Integration, Global Sourcing, Business Process..., Negotiation, Project Portfolio..., Business Transformation, Manufacturing, Consulting, Stakeholder Management, Competitive Analysis, Business Intelligence, Six Sigma, SAP, ERP, Product Management, Business Development, Management Consulting, Process Engineering, Purchasing, Mergers & Acquisitions, Professional Services, Forecasting, Business Strategy, SaaS, Enterprise Software
Education
Arizona State University - W. P. Carey School of Business 2000 — 2002
MBA, Supply Chain Management
University of Arizona, Eller College of Management
BS, Marketing
Ramon Salcido's PSS help (Product Support Solutions) Experience February 2008 - Present
Job Senior Engineer at PSS help (Product Support Solutions)
Industry Computer Software
Experience
PSS help (Product Support Solutions) February 2008 - Present
Audit Integrity December 2006 - May 2007
Self Employee April 2005 - September 2006
Periphonics Co. / Nortel Networks February 1998 - November 2003
Nortel 1998 - 2003
SAMSUNG June 1997 - February 1998
Telnor / Telmex November 1995 - June 1997
Skills
Speech Recognition, CTI, XML, Oracle, Linux, IVR, Genesys Framework, Call Flow Design, VUI Design, Nuance, Speech Technology, Natural Language, VXML, Periphonics, GVP, GRXML, Text-to-Speech, Voice User Interface..., Genesys, Integration, Software Development, SIP, Web Applications, JSP, Telephony, Contact Centers, VoIP, Unified Communications, Avaya, ACD, PHP
Education
Universidad Autónoma de Baja California 1985 — 1990
Bachelor, Computer Science
PSS help (Product Support Solutions) February 2008 - Present
Audit Integrity December 2006 - May 2007
Self Employee April 2005 - September 2006
Periphonics Co. / Nortel Networks February 1998 - November 2003
Nortel 1998 - 2003
SAMSUNG June 1997 - February 1998
Telnor / Telmex November 1995 - June 1997
Skills
Speech Recognition, CTI, XML, Oracle, Linux, IVR, Genesys Framework, Call Flow Design, VUI Design, Nuance, Speech Technology, Natural Language, VXML, Periphonics, GVP, GRXML, Text-to-Speech, Voice User Interface..., Genesys, Integration, Software Development, SIP, Web Applications, JSP, Telephony, Contact Centers, VoIP, Unified Communications, Avaya, ACD, PHP
Education
Universidad Autónoma de Baja California 1985 — 1990
Bachelor, Computer Science
Stacey White's PSS help (Product Support Solutions) Experience October 2012 - March 2014
Job Executive Level Consultant: Corporate Finance & Operations
Industry Computer Software
Experience
Self Employed October 2012 - Present
PSS help (Product Support Solutions) October 2012 - March 2014
Genesys Telecommunications Laboratories Inc. June 1997 - November 2007
Arthur Andersen LLP September 1994 - June 1997
Skills
Leadership, Business Strategy, Corporate Finance, Cloud Computing, Start-ups, Product Management, Strategic Financial..., Contact Centers, Telecommunications, Professional Services, Call Center, Enterprise Software, SaaS, Finance, Banking, Call Centers, CRM, Strategic Partnerships, Outsourcing, Business Development, Strategy, Management
Education
San Francisco State University 1989 — 1994
Bachelor of Science (B.S.), Business Administration and Accounting
Self Employed October 2012 - Present
PSS help (Product Support Solutions) October 2012 - March 2014
Genesys Telecommunications Laboratories Inc. June 1997 - November 2007
Arthur Andersen LLP September 1994 - June 1997
Skills
Leadership, Business Strategy, Corporate Finance, Cloud Computing, Start-ups, Product Management, Strategic Financial..., Contact Centers, Telecommunications, Professional Services, Call Center, Enterprise Software, SaaS, Finance, Banking, Call Centers, CRM, Strategic Partnerships, Outsourcing, Business Development, Strategy, Management
Education
San Francisco State University 1989 — 1994
Bachelor of Science (B.S.), Business Administration and Accounting
Chris Riggle's PSS help (Product Support Solutions) Experience August 2013 - December 2013
Job Director, Contact Center Solutions Integration
Industry Information Technology and Services
Experience
Fidelity Investments March 2015 - Present
Fidelity Investments December 2013 - March 2015
PSS help (Product Support Solutions) August 2013 - December 2013
Genesys July 2011 - August 2013
Wells Fargo December 2006 - July 2011
SESC December 2006 - December 2007
Qwest Communications April 2001 - December 2006
Skills
SDLC, Genesys, Vendor Management, Requirements Analysis, Solution Architecture, Integration, Telecommunications, Agile Methodologies, Cloud Computing, SaaS, Business Analysis, Requirements Gathering, Visio, Software Project..., Unix, Oracle, Business Intelligence, IVR, CTI, Professional Services, SOA, Enterprise Software, Pre-sales
Education
Colorado Technical University 2005 — 2006
Masters, Information Technology Management
Westwood College - Denver North 2001 — 2002
Certificate, Information Technology
West Liberty University 1992 — 1998
BS, Business
Fidelity Investments March 2015 - Present
Fidelity Investments December 2013 - March 2015
PSS help (Product Support Solutions) August 2013 - December 2013
Genesys July 2011 - August 2013
Wells Fargo December 2006 - July 2011
SESC December 2006 - December 2007
Qwest Communications April 2001 - December 2006
Skills
SDLC, Genesys, Vendor Management, Requirements Analysis, Solution Architecture, Integration, Telecommunications, Agile Methodologies, Cloud Computing, SaaS, Business Analysis, Requirements Gathering, Visio, Software Project..., Unix, Oracle, Business Intelligence, IVR, CTI, Professional Services, SOA, Enterprise Software, Pre-sales
Education
Colorado Technical University 2005 — 2006
Masters, Information Technology Management
Westwood College - Denver North 2001 — 2002
Certificate, Information Technology
West Liberty University 1992 — 1998
BS, Business
Joseph Giannino's PSS help (Product Support Solutions) Experience June 2013 - Present
Job Senior Logistics Specialist at PSS help (Product Support Solutions)
Industry Telecommunications
Experience
PSS help (Product Support Solutions) June 2013 - Present
Nortel April 1995 - October 2011
Skills
Telecommunications, Cross-functional Team..., Supply Chain, Supply Chain Management, Forecasting, Vendor Management, Process Improvement, Supply Management, Wireless, Product Management, SAP, VoIP, Project Planning, Materials Management, Procurement, Management, MRP, Demand Planning, Six Sigma, Project Management, Product Repair Center..., Field Service Management, Spare Parts Management, Reverse Logistics...
Education
C.W.Post
Suffolk County Community College
Associate's degree, Business, Management, Marketing, and Related Support Services
PSS help (Product Support Solutions) June 2013 - Present
Nortel April 1995 - October 2011
Skills
Telecommunications, Cross-functional Team..., Supply Chain, Supply Chain Management, Forecasting, Vendor Management, Process Improvement, Supply Management, Wireless, Product Management, SAP, VoIP, Project Planning, Materials Management, Procurement, Management, MRP, Demand Planning, Six Sigma, Project Management, Product Repair Center..., Field Service Management, Spare Parts Management, Reverse Logistics...
Education
C.W.Post
Suffolk County Community College
Associate's degree, Business, Management, Marketing, and Related Support Services
Emily Hildenbrandt's PSS help (Product Support Solutions) Experience February 2013 - October 2013
Job Software Development Intern at PSS help (Product Support Solutions)
Industry Computer Software
Experience
PSS help (Product Support Solutions) February 2013 - October 2013
Mexico Lindo July 2011 - September 2011
Aerotek July 2010 - October 2010
Dollar Tree October 2009 - January 2010
King Soopers May 2008 - October 2008
Skills
Java, Typing, Windows, OS X, Linux, Eclipse, Unix, Software Development, C#, CSS
Education
Colorado State University 2010 — 2013
Front Range Community College 2008 — 2010
Asociates of Science, General
PSS help (Product Support Solutions) February 2013 - October 2013
Mexico Lindo July 2011 - September 2011
Aerotek July 2010 - October 2010
Dollar Tree October 2009 - January 2010
King Soopers May 2008 - October 2008
Skills
Java, Typing, Windows, OS X, Linux, Eclipse, Unix, Software Development, C#, CSS
Education
Colorado State University 2010 — 2013
Front Range Community College 2008 — 2010
Asociates of Science, General
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY