Qualfon Company
Industry: Call center company
DescriptionQualfon, Inc. is a global provider of call center, back office, and business process outsourcing services. Founded in 1995, Qualfon provides outsourcing services including call centers, customer service, customer acquisition and retention, customer on-boarding, as well as back-office processing. CEO: Michael P. Marrow Chairperson: Alfonso Gonzalez Number of employees: 12,000 Founded: 1995 CMO: Roberto Sanchez-Mejorada Subsidiaries: Dialog Direct, Inc., Culture Service Growth LLC, Center Partners Inc., Qualfon Data Services Group
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Qualfon Employees
Qualfon November 2014 - Present
Blackhouse Records May 2000 - Present
Qualfon/Center Partners March 2013 - November 2014
Qualfon/Center Partners May 2008 - March 2013
Center Partners April 2007 - June 2008
Neurot Recordings June 2005 - January 2008
Skills
Call Centers, Customer Satisfaction, Telemarketing, Customer Service, Sales, Management, Workforce Management, Customer Experience, Team Leadership, Sales Management, Sales Operations, Team Building, Customer Retention, Training, Retail, Leadership, Marketing Strategy, Call Center, Vendor Management, Promotion Planning, Six Sigma
Education
International Six Sigma Institute 2015 — 2016
Six Sigma Certification, Green Belt
North Idaho College 2000 — 2003
Coeur d'Alene High School 1996 — 2000
Qualfon April 2013 - Present
SL Start and Associates June 2012 - October 2012
Legends Sports Photography January 2003 - March 2012
The Sentinel-Record January 2011 - December 2011
Hastings Entertainment January 2003 - September 2005
Skills
Technical Writing, Entertainment Journalism, Supervisory Skills, Statistical Data..., Developmental..., Photography, Photoshop, Lightroom, Windows 7, Customer Service, Microsoft Office, Microsoft Works, Microsoft Excel, Studio Lighting, High-end Retouching, Special Effects Makeup, Styling, Cooking, Management, Training, Makeup Artistry
Education
North Idaho College 2008 — 2010
Associate of Arts (A.A.), Multi/Interdisciplinary Studies, 3.71
Qualfon August 2015 - Present
Oxbow Country Club June 2013 - January 2015
Corwin Automotive December 2014 - 2015
Golf Addiction Fargo November 2013 - April 2014
Ruby Tuesday Fargo January 2010 - August 2013
Skills
Golf Instruction, Golf Clubs, Golf Equipment, Junior Golf, Basketball Coaching, Creative Writing, Report Writing, Sales Management, Bartending, Customer Service, Public Speaking, Sports, Time Management
Education
Minnesota State University, Moorhead 2010 — 2013
Bachelor of Science (BS), Education
University of Oxford 2012 — 2012
Liberal Arts and Sciences, General Studies and Humanities
Minneapolis Community and Technical College 2004 — 2006
Business Administration and Management, General
Qualfon August 2014 - Present
Center Partners November 2013 - Present
Center Partners January 2012 - Present
University of Phoenix August 2009 - November 2011
Sterling Cabinetry January 2005 - August 2009
California Fire Sprinkler Systems January 2003 - January 2005
Joe Mumford Plumbing January 2001 - January 2003
Odyssey Metal Works January 1999 - January 2001
Farlow's Scientific Glassblowing January 1998 - January 1999
Skills
Extensive knowledge of..., Ability to use and..., Experience in basic..., Basic knowledge of CSS..., Wide range of knowledge..., Basic knowledge of..., Microsoft Office, Windows, Networking, Access, Windows Server, Troubleshooting, Computer Hardware, Teamwork, HTML, Windows 7, Operating Systems, System Administration, Linux, Active Directory, Software Documentation, Team Leadership, SQL, Windows XP, Customer Service, Technical Support, Visio
Education
University of Phoenix 2009 — 2011
Associates, Information Technology
Nevada County Schools, Nevada
GED, automotive mechanical training
Skyline 1992 — 1998
Qualfon Team SupervisorQualfonMay 2014 - Present
Center Partners January 2009 - May 2014
Bright Horizons September 2013 - February 2014
U.S. Bank April 2009 - August 2009
Kelli's Lounge August 2007 - July 2008
Skills
Customer Retention, Call Centers, Leadership, Training, Customer Satisfaction, Customer Service, Customer Experience, Contact Center..., Workforce Management, Contact Centers, Call Center Development, Vendor Management, Technical Support, Inbound Marketing, BPO, Troubleshooting, Customer Support, CRM, Avaya Technologies, Avaya, Concierge Services, Client Rapport
Education
Ohio University 2003 — 2007
Bachelor of Applied Science (BASc), Business/Corporate Communications
Otterbein College 2002 — 2003
FCR June 2015 - Present
Qualfon June 2014 - June 2015
Center Partners 2010 - May 2014
Qualfon/Center Partners 2009 - 2010
Qualfon/Center Partners 2008 - 2009
Qualfon/Center Partners 2007 - 2008
Qualfon/Center Partners 2002 - 2007
Skills
Leadership, Training, Customer Satisfaction, Call Centers, Performance Management, Customer Experience, Customer Retention, Process Improvement, Team Building, Employee Training, Team Leadership, Outsourcing, Workforce Management, BPO, Vendor Management, Coaching, Management, Quality Assurance, Operations Management, Telecommunications, Team Management, Telemarketing, Sales Operations, Account Management, Training Delivery, Recruiting, Time Management, Technical Support
Education
University of Phoenix 2012 — 2014
Bachelor of Science (BS), Business with a Concentration in Marketing
University of Phoenix 2010 — 2012
Associate of Arts (AA), Foundations of Business
Towson University
A+ Certification
Verigent July 2015 - Present
Nordstrom Rack September 2014 - November 2014
Qualfon July 2014 - September 2014
Footprint Retail Services March 2014 - June 2014
Harbor Freight Tools June 2013 - June 2014
Harbor Freight Tools December 2012 - June 2013
Harbor Freight Tools August 2010 - December 2012
Maureen Corell, Realtor June 2006 - July 2008
Skills
Web Development, HTML, HTML5, CSS, JavaScript, Inventory Control, Customer Service, Sales, Merchandising, Retail Sales, Planograms, Cash Register, Inventory Management, Computer Hardware, Computer Maintenance, Troubleshooting, Networking, Typing, Stocking, Phone Skills, Microsoft Office, Microsoft Works, Python, Teamwork, Phone Etiquette, Microsoft Excel, Forklift Operator, Inventory, 10 Key, Epicor
Education
Athens Technical College 2010 — 2013
Technical Certificate of Credit, Computer Systems Networking and Telecommunications
East Carolina University 2008 — 2009
English/Language Arts Teacher Education
Wakefield High School 2006 — 2008
High School Diploma, College Prep
Rocky Mountain Expert Computer Services March 2011 - Present
Trustwave February 2015 - Present
Saratoga Casino July 2014 - February 2015
Qualfon March 2014 - July 2014
OtterBox January 2013 - August 2013
Volt Technical Resources October 2008 - December 2012
Excelsior Software June 2008 - August 2008
PAR Technologies February 2008 - June 2008
EchoStar Corporation November 2006 - June 2008
Best Buy October 2005 - December 2005
Skills
Troubleshooting, Technical Support, Networking, Computer Hardware, Leadership, Customer Service, Microsoft Office, XP, Hardware, Software Documentation, Laptops, Access, Software Installation, Windows 7, Wireless Networking, Computer Repair, English, Windows, HTML, Help Desk Support, Process Improvement, Microsoft Excel, Active Directory, Servers, Computer Maintenance, Social Media, Spanish, Outlook, Management, PowerPoint, Operating Systems, Wireless, Social Media Marketing, Network Administration, Hardware Support, Microsoft Word, Microsoft Certified..., System Administration, Windows Server, SharePoint, MCSE, Organization, Call Center, Time Management, Microsoft Exchange, OASIS, Windows XP
Education
Colorado State University-Global Campus 2012 — 2016
Bachelor’s Degree, Information Technology, 3.58 GPA
College Level Exam Program (CLEP) 2012 — 2012
College level testing, College Credits, 3.0
Ashford University 2011 — 2012
Bachelor of Arts, Business Information Systems, 3.5+ GPA
Aims Community College 2004 — 2011
General Education, General Studies, 3.5+ GPA
University of Northern Colorado 2001 — 2003
Bachelor's Degree, General Education
Escola Americana do Rio de Janeiro 1998 — 2001
HS, General Education
Qualfon August 2014 - Present
Qualfon May 2013 - August 2014
Center Partners January 2010 - May 2013
Center Partners May 2009 - January 2010
Center Partners February 2005 - May 2009
Skills
Contact Center..., Workforce Management, Call Center, Inbound Marketing, Telemarketing, Outsourcing, Avaya, Operations Management, Customer Satisfaction, Process Management, Performance Management, Customer Retention, Sales Management, Customer Experience, Team Leadership, Leadership, BPO, Contact Centers, Call Centers, Quality Assurance, Account Management, Customer Service, Coaching, Employee Training, Sales Operations, Management, Salesforce.com, Sales, Team Building, Contact Center..., Lead Generation, Employee Engagement, Process Improvement, Training, Call Center Development, CRM, Team Management, Telecommunications, Time Management, Cross-functional Team..., Business Process..., Training Delivery, New Business Development, Software Documentation, Sales Process, Employee Relations, Leadership Development, Recruiting, Customer Support, Technical Support
Education
Colorado State University 1998 — 2001
Front Range Community College
Aqua Spas Inc May 2015 - Present
Qualfon February 2011 - May 2015
Skills
Sales Management, Strong office suite..., Know how to recognize..., Sales based quality..., Sales Operations, EMT (Emergency Medical..., Familiar with all PC..., Some experience with..., Sales Knowledge..., Direct Sales, Experience with..., Sourcing, Call Centers
Education
Colorado State University
Bachelor's degree, Computer and Information Sciences, General
Colorado Mesa University
National outdoor leadership school Baja Sailing Program 2010 — 2010
Sailing, Wilderness Education
Qualfon May 2014 - Present
Center Partners February 2010 - May 2014
Center Partners August 2013 - November 2013
Jared the Galleria of Jewelry March 2008 - August 2009
Sartor Hamann Jewelers October 2006 - January 2008
Transfiguration Inc October 1996 - August 2006
St. Gabriel Eastern Orthodox Church April 1990 - June 2005
State of Nebraska January 1989 - October 1996
Skills
Sales, Customer Service, Coaching, Team Building, Leadership Development, Public Speaking, Sales Management, Strategic Planning, Business Planning, Public Relations, Training, Operations Management, Management, Leadership, Customer Satisfaction, Small Business, Human Resources, Cross-functional Team..., Time Management, Call Centers, Performance Management, Call Center Development, Budgets, Customer Retention
Education
Seminary 1984 — 1989
M. Div, Dogmatic Theology
University of Nebraska-Lincoln
Psychology, Special Education, Sociology
Spokane County April 2015 - Present
Spherion January 2015 - April 2015
OfficeTeam October 2014 - November 2014
Qualfon July 2014 - October 2014
OfficeTeam April 2014 - July 2014
Faneuil Inc October 2013 - March 2014
Walmart June 2011 - October 2013
CHS January 2009 - April 2011
Skills
Human Resources, Employee Relations, Financial Accounting, Recruiting, Benefits Administration, Background Checks, HR Policies, Financial Analysis, Benefits Management, Quantitative Analytics, Talent Management, Customer Service, Data Entry, Conflict Resolution, HRIS, Business Correspondence, Applicant Tracking..., Screening, Employee Surveys, Retail Sales, Retail Marketing, Visual Merchandising, Merchandise Planning, HRIS Database Management, Word Processing, Organizational..., Employment Law, HIPAA, Testing, Multi-line Phone, VBA, Pivot Tables, Microsoft Excel, Microsoft Word, SharePoint, Ultipro, Microsoft Dynamics, Special Events...
Education
Eastern Washington University 2011 — 2013
Bachelor of Arts (B.A.), Business Administration, Management and Operations, 3.55
Spokane Community College 2008 — 2009
Certificate, General Office Occupations and Clerical Services, 3.4
Spokane Community College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Qualfon May 2014 - Present
Center Partners January 2014 - May 2014
Center Partners June 2009 - January 2014
Center Partners April 2005 - June 2009
Center Partners January 2004 - October 2005
Center Partners August 2003 - August 2004
Center Partners January 2003 - September 2003
Skills
Operations Management, Account Management, Client Liaison, Marketing Strategy, Strategic Planning, Cross Functional..., Corporate Communications, Internal Communications, Sales Operations, Presentation Development, Presentations, Team Building, Team Leadership, Team Management, Agency Relationship..., Social Media Marketing, Digital Marketing, Email Marketing, Marketing Research, Microsoft Office, Adobe Creative Suite, Web Design, Web Development, Management, B2B, Leadership, Call Centers
Education
Colorado State University 2009 — 2010
Certificate in Innovative Integrated Marketing
Front Range Community College 2008 — 2009
Associates Degree
Qualfon Assistant ManagerSchrader Oil CoJanuary 2013 - May 2015
Credit Union of Colorado July 2012 - November 2012
King Soopers May 2011 - August 2012
Charleston Carnegie Public Library August 2010 - September 2011
Skills
Customer Service, Sales, Inventory Management, Customer Satisfaction, Leadership, Communication, Information Technology, Academic Tutoring, Data Entry, Paperwork, Management, Typing, Microsoft Office, Internet Explorer, Microsoft Excel
Education
Colorado State University 2013 — 2016
Master's degree, Computer Information Systems
Eastern Illinois University 2009 — 2011
Bachelor of Arts (B.A.), Philosophy
Qualfon June 2014 - Present
Xerox January 2012 - June 2014
ACS, a Xerox Company July 2001 - December 2011
ACS Business Process Solutions 2001 - 2010
ACS Business Process Solutions 2001 - 2010
ACS Business Process Solutions 2000 - July 2001
ACS Business Process Solutions 1998 - 2000
Unibase Date Entry 1986 - 1998
Skills
Management, Leadership, BPO, Outsourcing, Process Improvement, P&L Management, Executive Management, Operations Management, Strategic Planning, Business Innovation, Project Planning, Vendor Management, Spanish, Team Leadership, Negotiation, Cross-functional Team..., Business Strategy, Strategy, Customer Service, Budgets, Analysis, Project Management, Financial Analysis, Activity Based..., Account Management, Business Process..., Six Sigma, Business Development, Pricing, Change Management, Call Centers, Team Building, Business Analysis, Finance, Program Management, CRM, Managed Print Services, Process Consulting, Business Process
Education
University of Phoenix 1993 — 1995
BSBA, Business
Alta High School
BYU
University of Utah
Qualfon Employee relations, fostering employee engagement, leave management, worker's comp, unemployment and trusted business partner.ConsultantHRWizardFebruary 2014 - Present
Center Partners September 2010 - December 2013
Human Resources Solutions January 2007 - September 2011
Turning Point Center July 2000 - June 2009
Northern Colorado Human Resource Association 2007 - 2009
Mariner Health Care July 1996 - May 2000
Hillhaven Corp May 1994 - June 1996
Skills
Human Resources, Training, Employee Benefits, Leadership, HRIS, Personnel Management, Management, Policy, Deferred Compensation, Employment Law, Budgets, Labor Relations, Talent Acquisition, Employee Relations, FMLA, Benefits Administration, Onboarding, Performance Management, Organizational..., Talent Management, Interviews, Recruiting, Technical Recruiting
Education
City University 1987 — 1988
Organizational Development
University of Minnesota-Twin Cities 1970 — 1971
Post Graduate studies in Business
Union College (NE) 1964 — 1968
BS, Soc/Psych
ADP August 2015 - Present
Qualfon May 2014 - August 2015
Center Partners March 2008 - May 2014
Snead State Community College July 2005 - August 2008
Dellenbach Motors August 2000 - August 2006
The University of Tennessee at Chattanooga August 1998 - May 2000
Skills
Program Management, Training, Cross-functional Team..., Software Documentation, Leadership, Recruiting, Operations Management, Call Centers, Vendor Management, Performance Management, Outsourcing, Customer Service
Education
The University of Tennessee at Chattanooga
Master of Arts (M.A.), Literary Studies
The University of Tennessee at Chattanooga
Bachelor of Arts (B.A.), English and the American Language and Literature
Northeast Alabama Community College
Associate of Science (A.S.)
Qualfon May 2014 - Present
Center Partners May 2012 - May 2014
Center Partners February 2005 - August 2012
Center Partners September 2000 - February 2005
Skills
Insite Yellow Belt..., Insite Green Belt..., Leadership Development, Performance Management, Microsoft SQL Server, Call Center, Instructional Design, Call Centers, Team Leadership, Employee Training, Training Delivery, Training, Customer Satisfaction, Process Improvement, Coaching, Workforce Management, Vendor Management, Software Documentation, Business Intelligence, SQL, Team Building, Management, Customer Service, Employee Relations, Leadership
Education
Idaho State University 2004 — 2011
Bachelor of Business Administration, Management
Brigham Young University - Idaho 1999 — 2003
A.A.& S., Elementary Education
Qualfon January 2014 - Present
Teleperformance March 2012 - December 2013
TSF Financial Services, Inc. January 2007 - May 2013
OneClick-Data January 2007 - May 2013
Acxiom August 2000 - December 2006
Skills
Financial Services, Business Strategy, BPO, Sales, Start-ups, Selling, Solution Selling, SaaS, Sales Management, Lead Generation, Call Center, Sales Process, Direct Sales, Customer Retention, Salesforce.com, Strategic Partnerships, Outsourcing, Account Management, B2B, New Business Development
Education
Creighton University's Heider College of Business 2009 — 2012
Master of Business Administration (M.B.A.), Leadership & Organizational Behavior, 3.85
Colorado State University 1996 — 2000
Communications, Business Communications
Qualfon May 2014 - Present
Qualfon October 2000 - April 2006
Qualfon February 1999 - October 2000
US Air Force January 1990 - April 1993
Skills
Active Directory, Microsoft Exchange, VMware ESX, DHCP, dns, WINS, Windows Server, HP Proliant, CommVault, Computer Hardware, Symantec Backup, DNS, VMware, 2008 R2, Troubleshooting, Data Center, Windows 7, Antivirus, WSUS, Citrix, Servers, Group Policy, XP, Microsoft Technologies, IIS, Networking, Technical Support, VPN, Help Desk Support, IT Operations, Disaster Recovery, Virtualization, Switches, LAN-WAN, Windows XP
Education
Global Knowledge 2011 — 2011
VCP, VMware
CBT 2005 — 2005
Windows Server 2003, Microsoft Exchange, DNS, DHCP, & Windowed Domains
EITC 1999 — 1999
Net Essentials, NT Tech Support, Network Administration
Idaho State University 1996 — 1997
Computer Science
Qualfon October 2013 - Present
Candy's Expressions April 2009 - Present
Coeur d'Alene Press May 1997 - Present
Skills
Entrepreneurship, Customer Service, Retail, Event Management, Sales, Microsoft Office, New Business Development, Coaching, Management, Team Building, Teleservices, Call Centers, Marketing, Social Media, Marketing Strategy, Social Media Marketing, Small Business, Sales Management, Strategic Planning, Merchandising, Service Delivery, Social Networking, Advertising, Public Speaking, Online Marketing
Education
University of Phoenix 2005 — 2010
Bachelor of Science In Business Management and Administration, Business Administration and Management, General
Homeschooled 1994 — 1996
GED (General Education Degree), High School Studies
Qualfon August 2014 - Present
Qualfon January 2013 - 2014
Center Partners 2012 - 2013
Center Partners 2010 - 2013
Center Partners 2009 - 2010
Center Partners 2002 - 2009
88.9 WNYO - State University of Oswego September 1998 - May 2000
Innovative Images Photography May 1996 - September 1997
Skills
Leadership Development, Management, Program Management, Performance Improvement, Account Management, Cross-functional Team..., Outsourcing, Training, Call Centers, Leadership, Coaching, Performance Management, Customer Satisfaction, Team Building, Call Center, Project Management, CRM, Workforce Management, Process Improvement, Change Management, Operations Management, Public Speaking, Vendor Management, Team Leadership, Customer Service
Education
State University of New York College at Oswego 1998 — 2000
BS, Broadcasting and Mass Communication
Monroe Community College 1997 — 1998
AS, Visual Arts and Photography
Victor Central Schools 1986 — 1995
Qualfon February 2013 - Present
Center Partners February 2013 - May 2014
Center Partners April 2012 - February 2013
Center Partners June 2008 - March 2012
Skills
Management, Leadership, Sales, Microsoft Excel, Personal Development, Efficiency, Organizational..., Team Leadership, Customer Satisfaction, Quality Assurance, Performance Management, Customer Service, Call Centers, Public Speaking, Manage Client..., Time Management, Training, Microsoft Office, PowerPoint, Sales Management, Telecommunications, Employee Engagement, Contact Center..., Call Center Development, Team Management, Customer Experience, Operations Management, Customer Retention, Leadership Development, Team Building, Coaching, Workforce Management, Data Analysis, Employee Training, Process Scheduler, Telemarketing, Process Improvement, Budgets, Outsourcing, Recruiting, Technical Support, Sales Operations, Account Management, Vendor Management
Education
Colorado State University 2003 — 2007
Bachelor's degree, Speech Communication and Rhetoric
Qualfon March 2015 - Present
Hot Topic September 2014 - December 2014
Warehouse of Fixtures TNG January 2013 - August 2014
CORE Financial April 2011 - February 2012
Center Partners August 2010 - August 2011
Cabela's July 2009 - May 2010
Safeway August 2008 - May 2010
Choice Network Solutions January 2005 - December 2007
Skills
Data Entry, Customer Service, Troubleshooting, Microsoft Office, Outlook, Windows 7, Technical Support, Telephone Skills, Microsoft Excel, Software Documentation, Windows XP, Email Clients, Email Strategy, HTML emails, Ebay Sales, Web Chat, Characterization, Outstanding verbal, Outstanding people..., Outstanding Communicator, Editing, Educational Leadership, Photoshop, Vintage Clothing, Organization, Time Management, Professional Services, Creative Solutions, Problem Solving, Illustration, Social Media, Blogging, Helping Clients Succeed, Tutoring, Tutorials, Inventory Management, customer retention, research, Customer Retention, PowerPoint, Team Leadership, Microsoft Word, Process Scheduler, Call Centers, Training, System Administration
Education
Front Range Community College 2011 — 2012
English/Language Arts Teacher Education
WNCC 2009 — 2010
No, IT
Datalink October 2014 - Present
Qualfon 2013 - 2014
Erep 2011 - 2012
TeleTech 2010 - 2011
Skills
Web Design, Web Development, PHP, macromedia fireworks mx..., Adobe Ahotoshop, Recruiting, Technical Support, Customer Service, Sales, MySQL, Microsoft Office, Troubleshooting, Technical Recruiting, C++, Basic HTML, Macromedia, Vendor Management, Training, Screening, Information Technology, Talent Acquisition, Management
Education
University of San Jose - Recoletos 2005 — 2009
Bachelor's Degree, Bachelor of Science in Information Technology
Immaculate Heart of Mary Academy 2001 — 2005
High School
TeleTech August 2015 - Present
Qualfon October 2003 - Present
TeleTech 2015 - 2015
TeleTech 2015 - 2015
Qualfon August 2006 - October 2009
Qualfon August 2003 - October 2006
Wiener West Group, IncW W G June 1999 - September 2002
Skills
Management, Customer Retention, Project Planning, Contact Centers, Performance Management, Security, Avaya, Customer Service, Process Management, Team Leadership, MS Project, Team Management, Sales, Team Building, Microsoft Office, Cross-functional Team..., Technical Support, Business Analysis, Sales Management, Coaching, PCI DSS, Leadership Development, Project Management, Operating Budgets, Process Implementation, Account Management, Strategic Planning, eWFM, Salesforce.com..., Vendor Management..., Avaya IP Telephony, Metrics, Five9, Quality Assurance, New Hires, Usability Testing, Test Management, Process Improvement, One Page Project Manager, OnviSource, TDI, Six Sigma, Cisco VoIP, Build Strong..., Outsourcing, Client Integration, Compliance, Operations Management, Vendor Management, Test Planning
Education
Global Leadership College 2013 — 2013
Certification, Information Technology Project Management, 4.0
Parks Community Collage - Criminal Justices 2002 — 2003
Criminology
Art Institute of Colorado 1999 — 2002
Industrial Design
Rocky Mountain High School 1996 — 1999
Excelled; arts, computer; sociology; psychology
SolarWinds June 2014 - Present
Qualfon May 2012 - Present
GlobalScholar May 2010 - March 2012
Eastman Kodak 2004 - 2008
Skills
SQL Server, XML, Web Design, SQL database design, HTML + CSS, Customer Service, Unix Shell Scripting, Microsoft SQL Server, SQL, HTML, Database Design, Windows, Windows Server, Troubleshooting, T-SQL, SharePoint, Integration, C#, IIS, Linux, Software Development, System Administration, VMware, Databases, Active Directory, Java
Education
Aims Community College 2008 — 2010
Computer Information Systems, Computer and Information Systems Security/Information Assurance
Consumer Education Outreach June 2015 - Present
Qualfon August 2010 - May 2015
Center Partners July 2010 - August 2011
Colorado State University August 2009 - April 2010
Skills
Call Centers, Inside Sales, Customer Service, Supervisory Skills, Barn Management, Event Planning, Sales, Horse Care, Equine Reproduction, Customer Satisfaction, Lead Generation, Microsoft Office, Customer Support, Soft Skills, Customer Retention, Employee Training, Telephone Skills, Employee Engagement, Customer-focused Service, Customer Oriented, World Class Customer..., Customer Engagement, Telecommunications, Horse Training, Graphic Design, Photoshop, Customer Service..., Training, Supervisory Experience, Horseman, Horses, Art, Customer Experience, Phone Etiquette, Contact Centers, BPO, Avaya, Escalation Resolution, Equine Nutrition, Event Management
Education
Colorado State University 2012 — 2015
Bachelor of Science (B.S.), Equine Sciences
Front Range Community College 2008 — 2012
General Studies
Monte Vista High School 2003 — 2007
High School Diploma
Qualfon May 2014 - Present
Qualfon/Center Partners April 2010 - May 2014
First National Bank of Omaha January 2001 - July 2009
Skills
Call Center, Training Delivery, Training, Adult Learning Theory, Coaching, Leadership Development, Customer Service, Microsoft Office, Employee Training, Performance Management, Team Leadership, Call Centers, Instructional Design, Needs Analysis, Instructor-led Training, Social Media, E-Learning, Captivate, PowerPoint, Blended Learning, Kirkpatrick, Sales, Learning Management, Time Management, Adult Education, Experiential Learning, Staff Development, Performance Improvement, Technical Training, Customer Retention, Workshop Facilitation, Customer Experience, Customer Satisfaction, Technical Writing, Leadership, Team Building, Software Documentation, Employee Relations, Organizational..., Employee Engagement, Process Improvement, Management, Outsourcing, Workforce Management, Public Speaking, Team Management, BPO, Project Management, Telemarketing, Program Management
Education
Front Range Community College 1997 — 1998
Rocky Mountain High School 1993 — 1996
Diploma, General Studies
OTG Management June 2013 - Present
Air Serv Corporation September 2010 - May 2013
Qualfon June 2008 - September 2008
Skills
Customer Service, Cashiering, Microsoft Word, Teamwork, Time Management, Inventory Management, Cash Register, Retail, Sales, Hospitality, Telephone Skills, Food Safety, Cpr Certified
Education
Queensborough Community College 2012 — 2014
Guyana school of agriculture 2008 — 2010
Diploma in agriculture, Agriculture science
Virtual Assistants International November 2011 - Present
Qualfon June 2010 - October 2011
Qualfon June 2006 - June 2010
Skills
Human Relations, Electrical Engineering, Software Engineering, Virtual Assistance, Customer Service, Supervisory Skills, Social Media Marketing, Radio, Scheduling, Sustainability
Education
University of San Carlos 2001 — 2008
BS Electronics & Communications Engineering, Engineering
University of the Philippines
Joe Phoenix Productions Unlimited August 2000 - Present
Author Solutions Inc February 2014 - September 2014
Monster Radio BT 105.9 October 2005 - September 2014
Qualfon 2010 - December 2013
Ultimate Radio UR 105.1 FM August 1999 - October 2005
Skills
Broadcast, Public Relations, Video Production, Event Management, Radio, Customer Service, Advertising, Radio Broadcasting, Radio Producing, Social Media, Video, Editing, Social Media Marketing, Online Advertising, Marketing
Education
Asian College of Technology - Cebu 2013 — 2015
Bachelor's degree, Information Technology
Cebu Doctors' University, Mandaue City 1995 — 2000
BSPT, Rehabilitation Science
Salesforce.com January 2011 - July 2012
Ace Global Costa Rica September 2008 - August 2010
Qualfon 2007 - 2008
Qualfon 2007 - 2008
Qualfon 2007 - 2008
Skills
Customer Service, Learning Quickly, Bilingual, Positive Team Player, Communication Skills, Work Ethic, Microsoft Office, Problem Solving, Call Centers, Training, Salesforce.com, Troubleshooting
Education
Fanshawe College 2013 — 2014
Information Technology, First Year
Qualfon June 2010 - Present
Ideal Dialgoue January 2011 - June 2011
StarTek 2008 - April 2010
TeleTech 2002 - 2008
IBM 1999 - 2001
Skills
Contact Centers, Outsourcing, BPO, Customer Acquisition, Process Improvement, Customer Service, Customer Experience, Operations Management, Call Center, Product Management, Integration, Start-ups, Sales Operations, Management, Customer Retention, Lead Generation, Workforce Management, Business Development, Product Development, Leadership, Consulting, Strategic Partnerships, Inbound Marketing, Call Centers, Vendor Management, Strategy, CRM, Program Management, Sales, Marketing, Telecommunications, Telemarketing, Customer Satisfaction, Team Leadership, Account Management, SaaS, Strategic Planning, Team Management, Analyst Relations, Marketing Strategy, Cross-functional Team..., Product Marketing, Team Building, B2B, Solution Selling
Education
University of Denver - Daniels College of Business 1996 — 1998
MBA, Business Administration
Regis University 1989 — 1993
BS, Business Administration
Qualfon March 2014 - Present
KCG Consulting 1999 - 2014
Kavanaugh CallCenter Group 2010 - 2013
Rockwell 1997 - 1999
Interactive Response Technologies, (IRT) 1996 - 1997
Skills
Software Project..., Program Management, Integration, Project Delivery, Vendor Management, Telecommunications, Management, Resource Management, Business Process, Team Management, Call Centers, Call Center, CRM, Strategy, Recruiting, Customer Experience, Operations Management, Management Consulting, Training, Cross-functional Team..., Workforce Management, Business Analysis, Customer Satisfaction, Contact Centers, Start-ups, Process Improvement, Performance Management, Project Management, Customer Retention, Leadership, Coaching, Telemarketing, Account Management, VoIP, Executive Management, Contract Negotiation, Call Center Development, Lead Generation, Quality Assurance, Unified Communications, Managed Services, IVR, BPO, Inbound Marketing, Business Process..., Telephony, Consulting, Customer Service, SaaS, Contact Center...
Education
Florida International University 1993 — 1995
Political Science and Government and Business
University of Nebraska-Lincoln 1991 — 1993
Political Science and Government
Constant Contact June 2015 - Present
Qualfon March 2013 - Present
One World Traslation April 2010 - Present
Qualfon October 2009 - Present
Skills
Executive Coaching, Connecting People, Teamwork, Call Center..., Call Centers, Client Relations Skills, Coaching, Management, Microsoft Office, Policy, Quality Assurance, Sales, Spanish, Team Leadership, Technical Leadership, Testing, Training, Customer Satisfaction, Customer Service, Time Management, Team Building, Customer Retention, Performance Management
Education
Bethel College 2007 — 2009
Bachelor's degree, Spanish Language and Literature
Western Nebraska Community College 2003 — 2005
Associate of Science (AS), Science in Physical Education- Coaching
Qualfon March 2013 - Present
Sutherland Global Services March 2011 - March 2013
Novella Enterprises LLC June 2009 - March 2011
Frontier Communications October 2007 - February 2009
Matrix Business Technologies 2006 - 2007
Sutherland Global Services 1999 - 2005
Skills
Call Center, BPO, Telecommunications, Customer Retention, Net Promoter Score, Customer Experience, New Business Development, Business Transformation, Call Centers, CRM, Financial Services, Sales, Solution Selling, Vendor Management, E-commerce, Outsourcing, B2B, Lead Generation, Strategy, Team Management, Professional Services, Service Delivery, Strategic Partnerships, P&L Management, SaaS
Education
State University of New York College at Brockport 1993 — 1997
BS, Business - Marketing
AutoPartsDealer.com 2011 - 2012
Qualfon October 2007 - July 2008
Skills
Retail, Business Strategy, Negotiation, Project Management, Sourcing, Business Intelligence, Analysis, Microsoft Office, Microsoft Excel, Business Development, Product Development, Marketing, Sales, Product Management, Management, Strategic Planning
Education
Department of Manpower Development and Placement 2010 — 2010
Housekeeping, Housekeeping
Cebu Normal University 2003 — 2007
Bachelor of Science (B.S.), in Biology
University of San Jose - Recoletos 2002 — 2002
Bachelor of Science, Computer Engineering
Qualfon March 2015 - Present
Sutherland Global Services January 2013 - June 2014
Xerox November 2008 - January 2013
Xerox (ACS) October 2007 - November 2008
Xerox (ACS) August 2006 - October 2007
Xerox (ACS) August 2005 - August 2006
Sprint 2004 - 2005
Sprint 1999 - 2003
Sprint 1999 - 2003
Skills
Invoice Processing, Customer Relations, Contract Negotiation, BPO, Operations Management, Customer Service, Outsourcing, Leadership, Project Management, CRM, Executive Management, Managed Services, Call Centers, Business Development, Strategy, Sales, Solution Selling, Training, Negotiation, Management, Vendor Management, Service Delivery, Business Analysis, Process Improvement, New Business Development, Customer Retention, Sales Management, Program Management, Team Leadership, Disaster Recovery, Telecommunications, Risk Management, Networking, Account Management, Customer Satisfaction, Offshoring
Education
The George Washington University 2001 — 2003
Masters of Project Management, Project Management
Baker University 1999 — 2001
MBA, Business
Kansas State University 1992 — 1995
Bachelor of Science, Social Science Emphasis on Economics
GC Services March 2014 - Present
Qualfon January 2012 - February 2014
Cyber City Teleservices Marketing, Inc. April 2010 - January 2012
IQPC February 2008 - April 2010
IQPC February 2008 - September 2008
Skills
BPO, Call Center, Customer Experience, Outsourcing, Business Development, Contact Centers, Strategic Partnerships, Team Leadership, Team Management
Education
Curry College
Bachelor of Arts, Psychology
Rutgers, The State University of New Jersey-New Brunswick
Master of Education (M.Ed.), Educational Psychology: Learning, Cognition & Development
Liberty Mutual Insurance February 2014 - Present
Liberty Mutual Insurance August 2013 - January 2014
Qualfon December 2012 - July 2013
Center Partners July 2010 - December 2012
Red Lion Hotels - Spokane October 2007 - July 2010
Gonzaga University July 2007 - October 2007
Boomtown Hotel & Casino January 1989 - September 2006
Pinnacle Entertainment 1989 - 2006
Skills
Call Center, Employee Relations, Recruiting, Employee Engagement, Performance Management, Human Resources, Organizational..., HRIS, Coaching, Employee Benefits, Onboarding, Payroll, Talent Management, Leadership Development, Training, Succession Planning, Call Centers, Benefits Administration, Talent Acquisition, New Hire Orientations, Policy, HR Policies, Deferred Compensation, FMLA, Personnel Management, Leadership, Team Building, Employee Training, Applicant Tracking..., College Recruiting, Interviews, Workforce Planning, Temporary Placement, Conflict Resolution, Employment Law, Internet Recruiting, Hiring, Job Descriptions, Technical Recruiting, Organizational..., Resume Writing, Labor Relations, Time Management, Employee Handbooks, Management, HR Consulting, Staffing Services, SPHR, Sourcing, Compensation & Benefit
Education
Central Valley High School
University of Nevada-Reno
BA, Education / Spanish
Telerx 2013 - Present
Sitel 2011 - 2013
Qualfon 2009 - 2011
Summit Solutions / Jeppson Group, LLC 2002 - 2010
Marketing Ally TeleServices, INC. 1997 - 2001
Convergys 1990 - 1997
Coopers & Lybrand 1984 - 1988
Skills
Forecasting, Customer Service, Budgets, BPO, Call Center, Outsourcing, Account Management, Customer Experience, New Business Development, Operations Management, Lead Generation, Business Development, Customer Satisfaction, Sales Management, Telemarketing, Call Centers, CRM, Leadership, Strategy
Education
University of Utah 1979 — 1983
BS, Accounting
Brigham Young University 1978 — 1978
Qualfon February 2014 - Present
Qualfon/Center Partners March 2013 - February 2014
Center Partners November 2011 - March 2013
Center Partners August 2012 - December 2012
Center Partners May 2011 - November 2011
“A” CSU UNDERGRADUATE LITERARY JOURNAL – Colorado State University, Fort Collins, CO August 2010 - May 2011
Colorado State University December 2009 - May 2011
University of Colorado Colorado Springs July 2007 - May 2008
University of Colorado Colorado Springs May 2006 - August 2007
Skills
Oral & Written..., Time Management, Telecommunications, Customer Service, Team Management, Customer Experience, Copy Editing, Copywriting, Editing, Event Planning, Creative Writing, Quality Assurance, Sales, Program Management, Leadership, Call Centers, Leadership Development, Employee Engagement, Call Center Development, Workforce Management, Training, Public Speaking, Project Management, Communication
Education
Colorado State University 2008 — 2011
Bachelor of Arts (B.A.), English Language and Literature, Creative Writing
University of Colorado Colorado Springs 2006 — 2008
Qualfon October 2014 - Present
Perceptis June 2012 - September 2014
AonHewitt April 2011 - June 2012
APAC Customer Services March 2010 - April 2011
APAC Customer Services Inc. June 2007 - June 2010
SITEL Corporation November 2005 - June 2007
Convergys May 2004 - December 2005
SITEL Corporation June 2003 - May 2004
SITEL Corporation 2001 - June 2003
Skills
BPO, Workforce Management, Process Improvement, Operations Management, Leadership, Call Centers, Outsourcing, Training, Call Center, Contact Centers, Team Building, Analytics, Forecasting, Workforce Planning, Vendor Management, Business Process..., Service Delivery, Transition Management, Capacity Planning, Program Management, Customer Satisfaction, Management, Performance Management, Avaya, Employee Relations, Call Center Development, Customer Retention, Employee Engagement, Problem Solving, IEX, Project Planning, Customer Service, New Business Development, Building Strong Teams, Inbound Marketing, Planning, Scheduling, Genesys, Process Scheduler, Metrics, Offshoring, Multi-site Management, Multi-channel..., Aspect, P&L Management, COPC Registered..., Avaya Technologies, Customer Experience, CRM, Strategy
Education
University of North Carolina at Charlotte 1997 — 2001
Chapel Hill High School 1994 — 1997
IBEX Global May 2015 - Present
Qualfon June 2012 - April 2015
Stream Global Services 2008 - July 2011
3Com April 2006 - July 2008
ModusLink Corporation 2003 - 2004
Stream Global Services August 1997 - January 2003
Software Support Inc. May 1994 - June 1997
IBM 1984 - 1994
Skills
BPO, Outsourcing, Contact Centers, Customer Experience, Operations Management, Call Center, Mergers & Acquisitions
Education
Fairfield University 1979 — 1983
BS, Mathematics
All About People / Apollo Group May 2010 - Present
Qualfon October 2014 - January 2015
West August 2013 - July 2014
West Corporation October 2010 - March 2013
Aerotek 602-567 October 2007 - January 2009
yconsultants May 2006 - October 2007
Y Consultants dy@consultants May 2006 - October 2007
Choice Hotels June 2005 - January 2006
Butler International Volt June 2004 - June 2005
Collins College 2003 - 2005
Education
Western International University 2006 — 2009
MBA, Information Technology
Collins College 2003 — 2005
BS, Computer Network Administration
Qualfon July 2015 - Present
Mood Babe Jewelry January 2015 - Present
Pick Chick Guitar Picks March 2007 - March 2015
Skills
Ebay Sales, Online Marketing, Small Business, Customer Service, Social Networking, Retail, Social Media, E-commerce, Sales, Graphic Design, Start-ups, Entrepreneurship, Project Management
Education
North Idaho College
Music
Center Partners March 2013 - Present
Qualfon July 2011 - Present
Skills
Call Centers, Workforce Management, BPO, Inbound Marketing, Contact Centers, Customer Satisfaction, Telemarketing, Customer Experience, Avaya, Outsourcing, Customer Service, Technical Support, Performance Management, Team Management
Education
University of Phoenix 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, Undergraduate
Project CDA
Qualfon October 2012 - Present
Skills
Call Centers, Six Sigma Green Belt, Management, Sales Management, Customer Experience, Customer Satisfaction, Customer Service, Team Leadership, Customer Retention, Training, Process Improvement
Education
Embry-Riddle Aeronautical University 2005 — 2009
Bachelor's degree, Aeronautics/Aviation/Aerospace Science and Technology, University
North Idaho College
Business Administration and Management, General
Qualfon May 2015 - Present
Qualfon November 2014 - May 2015
Qualfon November 2013 - November 2014
Center Partners February 2013 - November 2013
Skills
Call Centers, Outsourcing, Vendor Management, Software Documentation, Process Improvement, Windows 7, Troubleshooting, Active Directory, Process Management, Workforce Management, Windows Server, Team Leadership, SharePoint, Customer Satisfaction, Training, Coaching, Team Management, Management, Telecommunications, Contact Centers, Technical Support, Customer Service, Customer Experience, Avaya Technologies, Customer Retention, Team Building, CRM, Quality Assurance, Sales, Leadership, Time Management, Performance Management
Education
University of Northern Colorado 2009 — 2012
Bachelor of Arts (BA), English Language and Literature, General
Front Range Community College 2013 — 2013
Certificate, Legal Assistant/Paralegal
OfficeTeam August 2015 - Present
Passion Parties April 2011 - Present
Qualfon August 2014 - August 2015
United States Infrastructure Corp., Inc. (USIC) (formerly Safe Site) August 2013 - August 2014
Xerox May 2012 - August 2013
SOS Staffing - Energy Recruiting Hub July 2011 - May 2012
Johnstown Milliken Chamber of Commerce January 2010 - July 2011
SOS Staffing May 2008 - July 2011
Goodwill Industries of Denver May 2009 - June 2011
The American Legion February 2004 - May 2011
Skills
Direct Recruiting, Interviewing, Strategy Development, Employee Hiring, Hiring Practices, Conducting Interviews, Screening, Customer Relations, Job Fairs, Application Management, Process Development, Strategic Planning..., Internet Recruiting, Interview Prep, Client Relationship..., Job Search Strategies, Interviews, Recruiting, Customer Service, Strategic Planning, Public Speaking, Training, Call Center, Team Leadership, Teamwork, Building Relationships, Logical Approach, OSHA Certified, Call Centers, Temporary Placement, Employee Relations, Onboarding, New Hire Orientations, Human Resources, CRM, Resume Writing, Cold Calling, Sales, Temporary Staffing, Business Development, Time Management, Career Counseling, Applicant Tracking..., College Recruiting, Staffing Services, Job Coaching, Employee Training, Talent Acquisition, Technical Recruiting, Contract Recruitment
Education
Institute of Business and Medical Careers 1991 — 1992
Medical Assistant, Medical
Windsor High School 1986 — 1990
Qualfon/Center Partners July 2009 - Present
Qualfon June 2007 - March 2014
Skills
Sales, Sales Management, Customer Service, Direct Sales, Coaching, Team Building, Customer Satisfaction, Training, Team Leadership, Leadership, Employee Training, Solution Selling, Telecommunications, Call Centers, Customer Retention, Customer Experience, Sales Process, Sales Operations, Selling, Performance Management, Management, Process Improvement, Outsourcing
Education
Spokane Community College
Associate of Arts and Sciences (A.A.S.)
Qualfon March 2013 - Present
Center Partners/ T-mobile September 2012 - March 2013
Center Partners November 2010 - September 2012
Center Partners/ T-mobile August 2009 - November 2010
Center Partners/ T-mobile August 2008 - August 2009
Icon Security May 2007 - August 2008
Icon Security Group April 2005 - August 2008
T-Mobile USA August 2007 - May 2008
Firstline Security April 2003 - September 2005
Skills
Call Center, Sales Management, Workforce Management, Sales Operations, Customer Satisfaction, Customer Service, Leadership Development, Coaching, Avaya, Sales Process, Management, Direct Sales, Microsoft Office, Cold Calling, Public Speaking, Operations Management, Telemarketing, Sales, Account Management, Salesforce.com, Leadership, Training, Customer Experience, Call Centers, Customer Retention, Outsourcing, Time Management, Employee Training, Selling, Team Leadership, Performance Management, Fantasy Football, Poker
Education
Boise State University 2003 — 2005
Associate’s Degree, Associates of Science, 3.2 GPA
Northwest Nazarene University 2002 — 2003
Biochemistry
Christian Youth Theater (CYT) 2015 - Present
Qualfon 2015 - Present
Acorn Digital Services 2014 - Present
Driveline Retail Services 2013 - 2014
Hallmark Cards 2013 - 2014
Outcomes Health Information Solutions 2011 - 2013
CROSSMARK 2011 - 2012
Health Care for Women September 2010 - October 2010
Health Care for Women June 2010 - July 2010
Coeur Practice Connection January 2010 - May 2010
Skills
Microsoft Word, Account Management, Customer Service, Medical Terminology, System Administration, CPT, Invoicing, Medical Billing, Merchandising, Outlook, Retail, Software Documentation, Administrative..., Training, Sales, Team Building, Marketing, Microsoft Excel, Public Speaking, Social Media, Leadership, Time Management, Social Networking
Education
North Idaho College 2010 — 2012
Associate's Degree
North Idaho College 2010 — 2011
Electronic Medical Records Adoption, PSC, Medical Billing Specialist
North Idaho College 2008 — 2010
A.A.S., Medical Billing Specialist
Qualfon January 2013 - Present
Qualfon/Center Partners September 2011 - January 2013
Qualfon/Center Partners March 2009 - September 2011
Coldwater Creek September 2008 - March 2009
Elemech, Inc. March 2007 - September 2008
Circuit City November 2003 - March 2007
Skills
Call Centers, Team Leadership, Outsourcing, Quality Assurance, Sales, Team Building, Workforce Management, Sales Management, Operations Management, Process Improvement, Technical Communication, Computer Repair, Problem Solving, Microsoft Excel, Personal Development, Project Planning, Technical Support, Microsoft Word, Time Management, Active Directory, PowerPoint, System Administration, Troubleshooting, Computer Hardware, Project Planning and..., Process Management, Sales Process, Telecommunications..., Call Center..., Microsoft Office
Education
Waubonsee Community College 2005 — 2006
Computer science
DeVry University 2004 — 2005
Telecommunications
Raso Solutions, LLC June 2015 - Present
Eastridge Workforce Solutions April 2015 - July 2015
Myelin Resources May 2014 - February 2015
Eastridge InfoTech February 2012 - May 2014
Qualfon April 2011 - September 2011
Skills
Technical Recruiting, Recruiting, Sourcing, Screening Resumes, Applicant Tracking..., Networking, IT Recruitment, Contract Recruitment, Internet Recruiting, Temporary Placement, SharePoint, Information Technology, Staffing Services, SDLC, Screening, Management, Talent Acquisition, Staff Augmentation, Permanent Placement, College Recruiting, Executive Search, Interviews, Temporary Staffing, Onboarding, Recruitment Advertising, Corporate Recruiting, RPO, Cold Calling, Candidate Generation, Employer Branding, Benefits Negotiation, Hiring, Resume Writing, Search, Full-life Cycle..., Human Resources, Boolean Searching, Talent Management, HRIS, Industrial Sector, Negotiation, IT Outsourcing, Awesomeness
Education
University of San Carlos 2007 — 2011
Bachelor's degree
Incyte Diagnostics June 2015 - Present
Liberty Mutual Insurance June 2014 - May 2015
Qualfon August 2010 - June 2014
Center Partners March 2010 - August 2010
GameStop October 2009 - January 2010
Northwest Solutions Investment Group, LLC May 2009 - November 2009
Bent Rebar Company, LLC April 2006 - January 2009
United States Army July 1997 - July 2000
Skills
Computer Hardware, Database Administration, System Administration, Servers, Desktop Computers, Network Security, Network Hardware, Call Center, Customer Satisfaction, Active Directory, Windows Server, Windows 7, Computer Proficiency, Computer Repair, Web Site Production, Human Resources, Peripherals, Marketing, Statistics, Protocol, CAD, Army, XP, Call Centers, WSUS, Software Installation, Citrix, Group Policy, Microsoft Exchange, Hardware, Windows XP, Switches, Customer Service, Management, Team Leadership, Leadership, Technical Support, Team Building
Education
Ashford University 2009 — 2012
BA, Social & Criminal Justice/Psychology
United States Army Signal School 1998 — 1998
Diploma, Information Systems Operator/Analyst
Basic Combat Training 1997 — 1997
Coeur d'Alene High School 1993 — 1997
High School Diploma, General Studies
Qualfon May 2014 - Present
Center Partners May 2008 - May 2014
Skills
Call Center, Call Center Development, Operations Management, Outsourcing, Customer Satisfaction, Customer Service, Avaya, Leadership Development, Morale, Microsoft Excel, PowerPoint, Analytical Skills, Staffing Analysis, Building Relationships, Business Relationship..., JD Power, Six Sigma, Call Centers, Customer Experience, Contact Center..., Customer Retention, Coaching, Team Leadership, Sales Operations, Process Improvement, Team Building, Management, Sales Management
Education
Colorado State University-Pueblo
BA, Business Management
Stimson Lumber September 2015 - Present
Smiths Power - PDIONYXPolyPhaserTranstector July 2014 - September 2015
Qualfon August 2012 - July 2014
Center Partners March 2012 - September 2012
Center Partners October 2010 - March 2012
Skills
Time Management, Data Entry, Outlook, Customer Service, HRIS, Call Centers, Leadership, Full-life Cycle..., Behavioral Interviewing, Statistical Data..., Human Resources, Microsoft Office, Hiring, Management, Internet Recruiting, Employee Relations, Temporary Placement, Performance Management, Interviews, Employee Training, Onboarding, New Hire Orientations, FMLA, Employee Benefits, College Recruiting, Applicant Tracking..., Recruiting, Training, HR Policies, Employee Engagement, Talent Acquisition
Education
Gonzaga University - School of Business Administration 2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Lewis-Clark State College 2010 — 2011
BBA, Business Administration/Marketing
Qualfon December 2008 - Present
Hollisearch September 2001 - August 2008
Skills
Strategic Planning, Staff Development, Problem Solving, Computer Proficiency, Workforce Management, Workforce Planning, Documentation, public records research
Education
University of Northern Colorado 1984 — 1987
Bachelor of Arts, Psychology
Bank of America June 2015 - Present
Monstritos Mty 2013 - 2015
Teleperformance Mexico June 2014 - October 2014
M SALGADO May 2011 - April 2014
Hispanic Teleservices Corporation March 2004 - August 2005
Qualfon June 2002 - March 2004
Mecanizados Saludos S. A. de C. V. June 2001 - October 2002
Skills
Customer Service, Call Centers, Bilingual-English/Spanis..., Technical Support, Inbound Marketing, PC, Mac OS, Graphic Design, Designs, Amigurumi, Fiber Arts, Illustrator, Vector Illustration, Photoshop, After Effects, Digital Photography, Craft, Graphic Arts, Yarn, Small Business, Branding & Identity, Branding Ideas, Branding Consultancy, handmade toys, handemade, crochet, Microsoft Word, Nursing, Research, Internet, Graphics, Photography, Illustration, Image Editing, Art
Education
Universidad Autónoma de Nuevo León 2007 — 2010
Licentiate degree, Nursing Science
Escuela de Fotografía Ansel Adams 2002 — 2003
Diplomado, Photography
CEDIM 2000 — 2002
Licentiate degree, Graphic Design and Publicity
RE/MAX Alliance December 2014 - June 2015
Qualfon January 2014 - June 2014
Center Partners February 2013 - January 2014
Center Partners January 2010 - February 2013
Center Partners September 2009 - January 2010
Skills
Real Estate, Real Estate Transactions, Sales Presentations, Client Relations, Sales Operations, Legal Contract Review, Executive Support, Contract Law, Call Centers, Customer Satisfaction, Customer Retention, Workforce Management, Customer Experience, Leadership, Coaching, Operations Management, Contact Centers, Call Center, Contact Center..., Call Center Development, BPO, Time Management, Sales, Telemarketing, Performance Management, Customer Service, IDPs, Peer Leadership, Microsoft Office, Training, Outsourcing, Employee Training, Cross-functional Team..., Employee Engagement, Avaya, Training Delivery, Management, Avaya IP Telephony, Interviews, Team Management, Analysis
Education
Kaplan College-Denver 2014 — 2014
Colorado Real Estate Broker Certification, Real Estate
Colorado State University
Bachelors Studies
Front Range Community College
Associates Studies
Qualfon December 2014 - Present
Qualfon September 2012 - January 2014
Diamond Wire Material Technologies May 2011 - November 2012
Security Athletic Association May 2009 - August 2011
Skills
Customer Satisfaction, Call Centers, Call Center Development, Workforce Management, Contact Center..., Contact Center..., Hair Care, Customer Service, Team Leadership, Quality Assurance, Contact Centers, Call Center..., Team Building, Training, Process Improvement, Integrity Management, Committed to..., Helping Others Succeed, Problem Solving, Inbound Marketing, Table Tennis, Customer Experience, Microsoft Excel, Vendor Management, Vendor Relationship..., Telecommunications, Process Management
Education
Front Range Community College 2014 — 2016
Associate of Science (AS)
Mesa Ridge High school 2008 — 2010
Qualfon September 2014 - Present
University of Colorado Hospital May 2013 - May 2014
DICK'S Sporting Goods November 2013 - December 2013
University of Colorado Hospital February 2013 - April 2013
RuffaloCODY May 2011 - October 2011
Skills
Community Outreach, Audiology, Volunteer Management, ABR, Hearing Aids, Fundraising, Reading Audiograms, OAEs, Hearing Screening..., Statistics, Tinnitus, Social Psychology..., Clinical Observation, Scoring APHAB and..., PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Project Management, Events Coordination, Public Speaking, Research, Event Planning, Social Media, Social Networking, Nonprofits
Education
University of Colorado at Boulder 2010 — 2013
Bachelor's degree, Speech, Language and Hearing Science
University of Colorado at Boulder 2009 — 2013
Bachelor's degree, Psychology
University of Colorado at Boulder 2010 — 2013
Minor, Linguistics
Qualfon June 2013 - Present
Aspetuck Properties November 2005 - June 2013
Vertrue January 2006 - April 2012
XSVoice January 2004 - December 2005
Simplink Corporation June 2003 - December 2003
i3 Mobile April 2001 - April 2003
Sprint Nextel October 1997 - April 2001
Biomet 3i August 1995 - October 1997
Ocwen Financial Corporation January 1995 - August 1995
SNET (acquired by AT&T) 1979 - 1995
Skills
Business Development, Start-ups, New Business Development, Outsourcing, Strategic Planning, Strategic Partnerships, Product Development, Telecommunications, E-commerce, Product Management, P&L Management, Mobile Marketing, Leadership, Strategy, Team Building, Operations Management, CRM, Direct Marketing, Customer Service, Call Centers, Digital Marketing, Sales Management
Education
Quinnipiac University
MBA, Business Management
University of Bridgeport
BS, Computer Information Systems
Qualfon February 2012 - Present
APAC Customer Services, Inc. January 2008 - September 2010
Affiliated Computer Services January 2003 - January 2008
CyberRep, Inc January 1999 - January 2003
IRT January 1997 - January 1999
PRC, LLC 1996 - 1997
Skills
BPO, Workforce Management, Call Center, Outbound, Outsourcing, Contact Centers, Telecommunications, Account Management, Avaya, Business Development, Business Process, Business Process..., CRM, Call Center Development, Call Centers, Change Management, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Employee Engagement, Executive Management, Inbound Marketing, Lead Generation, Leadership, Management, Offshoring, Operations Management, P, Performance Management, Process Improvement, Professional Services, Quality Assurance, Recruiting, SaaS, Service Delivery, Six Sigma, Strategy, Team Building, Team Leadership, Team Management, Technical Support, Telemarketing, Training, Vendor Management
Education
San Jose State University
Bachelor of Arts (B.A.), Mathematics
San Jose State University
Master of Education (MEd), Educational/Instructional Technology
Qualfon August 2015 - Present
Qualfon August 2014 - August 2015
Qualfon/Center Partners May 2006 - August 2014
Center Partners May 2002 - May 2006
Target July 1998 - April 2002
Skills
Windows Server, Group Policy, Active Directory, Windows 7, System Administration, Laptops, WSUS, WDS, Call Centers, Nessus, Computer Hardware, Technical Support, Operating Systems, Networking, Servers, System Deployment, Computer Repair, Sophos, Antivirus, Troubleshooting, Windows XP Pro
Education
North Idaho College 1999 — 2002
Associate of Applied Science (AAS), Computer Information Technology
Lake City High School 1994 — 1998
High School Diploma
Pierpoint International July 2014 - Present
Gobierno de la Ciudad de Buenos Aires March 2014 - July 2014
Gobierno de la Ciudad de Buenos Aires April 2013 - March 2014
Kenexa March 2010 - April 2013
Avature October 2008 - March 2010
Pierpoint International September 2007 - October 2008
Teleperformance July 2006 - October 2007
Qualfon June 2005 - September 2007
Skills
Electrical Engineering, Recruiting, Internet Recruiting, Technical Recruiting, Talent Acquisition, Executive Search, Sourcing, Applicant Tracking..., Screening, Talent Management, Human Resources, Contract Recruitment, Strategic Sourcing, HR Consulting, CRM, Management, Strategy, Temporary Placement, Employee Relations, Networking, Team Management, Project Management, Leadership, Organizational...
Education
Universidad del Salvador 2010 — 2014
Bachelors, Economics
Universidad de Belgrano 2004 — 2008
Political Science
Universidad de Belgrano 2005 — 2007
Qualfon January 2013 - Present
Sand and Sea Enterprises July 2006 - July 2012
Reader's Cove Bookstore 2006 - 2009
Skills
Social Media, Marketing, Entrepreneurship, Social Networking, Online Marketing, Blogging, Social Media Marketing, Sales, Event Planning, Public Speaking, Coaching, Customer Service, Public Relations, Marketing Strategy, Copywriting, Team Building, New Business Development, Fundraising, Leadership, Small Business
Education
Colorado State University 1993 — 1996
Bachelor of Arts (BA), English/Language Arts Teacher Education
End 2 End Technologies (E2E) December 2014 - Present
Qualfon August 2014 - December 2014
Idm Enterprises 2012 - 2014
Independent 2012 - 2014
CTI Communications 2012 - 2012
World Class Marketing November 2011 - 2012
Larimer County Youth Conservation Corps May 2011 - August 2011
Lionbridge October 2010 - January 2011
Larimer County 2008 - 2008
Skills
Research, Teamwork, Microsoft Excel, Microsoft Office, Customer Service, Management, Time Management, Leadership, GIS, Testing, Troubleshooting, Public Speaking, Windows, Microsoft Word, Software Documentation, Networking
Education
Colorado State University 2002 — 2008
Bachelor of Science (B.S.), Natural Resources Recreation & Tourism
Mountain Lakes High School 1998 — 2002
Qualfon August 2014 - Present
Qualfon/Center Partners March 2013 - Present
Center Partners January 2009 - March 2013
Skills
Contact Center..., Workforce Management, BPO, Call Center, Telemarketing, Customer Satisfaction, Performance Management, Vendor Management, Customer Retention, Employee Relations, Business Process..., Customer Service, Quality Assurance, Training, Leadership Development, Coaching, Onboarding, Team Building, Recruiting, Call Centers, Customer Experience, Outsourcing, Call Center Development, Inbound Marketing, Operations Management, Employee Training, Avaya, Contact Centers, Team Leadership, Team Management, CRM, Employee Engagement, Training Delivery, Process Management, Leadership, Performance Improvement, Management, Telecommunications, Cross-functional Team..., Contact Center..., Avaya Technologies
Education
North Idaho College
Associate of Arts (A.A.), Education
Qualfon January 2011 - Present
Center Partners January 2006 - January 2011
Skills
Project Management, Restructuring, Team Leadership, Quality Control, Cost Reduction..., Business Development, Strategic Planning, Market Analysis, Account Management, Product Marketing, Merchandising, Accounting, Administrative..., Project Coordination, Leadership, Time Management, Call Centers, Human Resources, Management, Building Relationships
Education
University of Phoenix 2009 — 2011
Bachelor's degree, Accounting, 3.2
Qualfon May 2014 - Present
Center Partners May 2010 - May 2014
Center Partners March 2008 - May 2010
Research Data Design December 2006 - October 2007
Skills
Workforce Management, Call Center, Outsourcing, Customer Satisfaction, Operations Management, Six Sigma, Performance Management, Process Improvement, Leadership Development, Customer Service, Coaching, Team Leadership, Team Building, Contact Center..., Call Centers, Sales Process, Management, Customer Experience, Call Center Development, BPO, Customer Retention, Contact Centers
Education
Colorado State University
Qualfon May 2011 - Present
Qualfon August 2009 - May 2011
OfficeMax May 2008 - May 2009
Shopko March 2008 - May 2008
Skills
Customer Service, Cold calling, Leadership experience, Microsoft Office, Technology Support, Flexing Communication..., Cash handling, Computer Skills, Telecom Skills, Coaching skills, Basic computer repair, Training Experience, Quality Assurance, Call Centers
Education
Timberlake High School 2001 — 2005
High School
North Idaho College
Qualfon August 2014 - Present
Center Partners April 2012 - Present
Qualfon 2014 - 2014
Center Partners February 2011 - April 2012
Center Partners March 2007 - March 2010
Center Partners November 2005 - March 2007
Center Partners March 2005 - November 2005
Center Partners March 2005 - May 2005
Center Partners December 2001 - March 2005
Coldwater Creek August 2001 - November 2001
Skills
Performance Management, Project Management, Department Budgeting, Profit Maximization, Call Center, Strengthening Client..., Telecommunications, Team Leadership, Staffing Plans, Strategic Financial..., Sales Operations, Leadership Development, Training, Call Centers, Coaching, Employee Relations, Sales, Employee Engagement, Leadership, Team Building, Customer Satisfaction, Outsourcing, Workforce Management, Vendor Management, Customer Experience, BPO, Project Planning
Education
North Idaho College
General Studies
High School
General Education
Qualfon September 2015 - Present
Qualfon July 2015 - September 2015
Qualfon July 2008 - July 2015
Clear Channel Radio Loveland, CO February 2011 - December 2011
Plato's Closet February 2007 - June 2008
Water Works Car Wash April 2005 - January 2007
Skills
Journalism, TV News Production, News Writing, Video Editing, Broadcast Journalism, Video Journalism, Radio Broadcasting, Social Media, Customer Satisfaction, Training, Customer Service, Microsoft Office, Technical Support, Final Cut Pro, Call Centers, Leadership, Sales, Customer Retention, Team Leadership, Data Entry, Time Management, Microsoft Excel, Troubleshooting, Facebook, Outlook, PowerPoint, Social Networking, Team Building, Microsoft Word, Customer Support, Windows 7, Customer Experience, Leadership experience, Critical Thinking, Team-oriented, Windows, Avaya, Call Center Development, Coaching, Public Speaking, Cashiering, Inventory Management, Software Documentation, Quality Assurance, Organization, Data Analysis, Technical Writing, Scriptwriting, Editing, Telecommunications
Education
University of Northern Colorado 2006 — 2015
Journalism, Emphasis in Telecommunications
Aims Community College 2008 — 2013
Associate of Arts (AA), Radio Broadcasting
Qualfon July 2004 - Present
Cornerstone Mortgage October 2002 - October 2003
Bank of Oklahoma December 1994 - July 2000
Skills
BPO, Customer Satisfaction, Call Centers, Outsourcing, Customer Experience, Telemarketing, Mortgage Servicing, Microsoft Excel, Microsoft Office, Customer Service, Team Leadership, 10 Key, Office Management, PowerPoint, Proofreading, QuickBooks, Quality Assurance, Typing, Windows
Education
Front Range Community College 2004 — 2005
East Central High School
High School Dipoloma
Qualfon October 2005 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
North Idaho College 2011 — 2015
Associate's of Environmental Science, Environmental Science
Self-Employed November 2013 - Present
Qualfon June 2013 - June 2015
Kaplan Test Prep August 2012 - June 2013
SUNY Oneonta August 2011 - May 2012
Skills
Microsoft Excel, PowerPoint, Access Database
Education
Columbia Law School 2015 — 2018
Doctor of Law (J.D.)
SUNY College at Oneonta 2008 — 2012
Bachelor of Science (B.S.), Biology/Pre-Medicine
Qualfon 2014 - Present
Highlands Health and Healing 2014 - February 2014
Sears Holdings Corporation November 2013 - January 2014
Elitch Gardens May 2012 - September 2013
Skills
Microsoft Word, PowerPoint, QuickBooks, Cashiering, Customer Service, Greek Life, Waitressing, Phone Etiquette, Microsoft Excel, Microsoft Office
Education
Austin College 2012 — 2013
Arapahoe Community College 2011 — 2012
Qualfon January 2011 - Present
Skills
Technical Support, Operating Systems, Software Installation, Hardware, Computer Maintenance, Networking, Active Directory, Group Policy, Customer Service, Telecommunications, Training, Call Centers, Management, Team Management, Project Management
Education
North Idaho College
Associate's degree, Computer Science and Business Management