Qualfon Company

Industry: Call center company

Description

Qualfon, Inc. is a global provider of call center, back office, and business process outsourcing services. Founded in 1995, Qualfon provides outsourcing services including call centers, customer service, customer acquisition and retention, customer on-boarding, as well as back-office processing. CEO: Michael P. Marrow Chairperson: Alfonso Gonzalez Number of employees: 12,000 Founded: 1995 CMO: Roberto Sanchez-Mejorada Subsidiaries: Dialog Direct, Inc., Culture Service Growth LLC, Center Partners Inc., Qualfon Data Services Group

Qualfon List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Qualfon. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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Qualfon Employees

Employee
Years
Job
Industry
Scott Rozell Scott Rozell Spokane, Washington Area Details
Scott Rozell's Qualfon Experience November 2014 - Present
Job Operations Manager at Qualfon Inc. (USA)
Industry Outsourcing/Offshoring
Experience
Qualfon   November 2014 - Present
Blackhouse Records   May 2000 - Present
Qualfon/Center Partners  March 2013 - November 2014
Qualfon/Center Partners  May 2008 - March 2013
Center Partners  April 2007 - June 2008
Neurot Recordings   June 2005 - January 2008

Skills
Call Centers, Customer Satisfaction, Telemarketing, Customer Service, Sales, Management, Workforce Management, Customer Experience, Team Leadership, Sales Management, Sales Operations, Team Building, Customer Retention, Training, Retail, Leadership, Marketing Strategy, Call Center, Vendor Management, Promotion Planning, Six Sigma

Education
International Six Sigma Institute   2015 — 2016
Six Sigma Certification, Green Belt

North Idaho College   2000 — 2003

Coeur d'Alene High School   1996 — 2000

Joshua Colston Joshua Colston Spokane, Washington Area Details
Joshua Colston's Qualfon Experience April 2013 - Present
Job Agent in Charge at Qualfon
Industry Fine Art
Experience
Qualfon   April 2013 - Present
SL Start and Associates  June 2012 - October 2012
Legends Sports Photography  January 2003 - March 2012
The Sentinel-Record  January 2011 - December 2011
Hastings Entertainment  January 2003 - September 2005

Skills
Technical Writing, Entertainment Journalism, Supervisory Skills, Statistical Data..., Developmental..., Photography, Photoshop, Lightroom, Windows 7, Customer Service, Microsoft Office, Microsoft Works, Microsoft Excel, Studio Lighting, High-end Retouching, Special Effects Makeup, Styling, Cooking, Management, Training, Makeup Artistry

Education
North Idaho College   2008 — 2010
Associate of Arts (A.A.), Multi/Interdisciplinary Studies, 3.71

Josh Gunderson Josh Gunderson Moorhead, Minnesota Details
Josh Gunderson's Qualfon Experience August 2015 - Present
Job Golf Shop Team Member at Oxbow Country Club
Industry Sports
Experience
Qualfon   August 2015 - Present
Oxbow Country Club  June 2013 - January 2015
Corwin Automotive  December 2014 - 2015
Golf Addiction Fargo   November 2013 - April 2014
Ruby Tuesday Fargo   January 2010 - August 2013

Skills
Golf Instruction, Golf Clubs, Golf Equipment, Junior Golf, Basketball Coaching, Creative Writing, Report Writing, Sales Management, Bartending, Customer Service, Public Speaking, Sports, Time Management

Education
Minnesota State University, Moorhead   2010 — 2013
Bachelor of Science (BS), Education

University of Oxford   2012 — 2012
Liberal Arts and Sciences, General Studies and Humanities

Minneapolis Community and Technical College   2004 — 2006
Business Administration and Management, General

Nathan Burkhardt Nathan Burkhardt Greater Denver Area Details
Nathan Burkhardt's Qualfon Experience August 2014 - Present
Job Procurement Specialist at Qualfon
Industry Computer & Network Security
Experience
Qualfon   August 2014 - Present
Center Partners  November 2013 - Present
Center Partners  January 2012 - Present
University of Phoenix  August 2009 - November 2011
Sterling Cabinetry   January 2005 - August 2009
California Fire Sprinkler Systems   January 2003 - January 2005
Joe Mumford Plumbing   January 2001 - January 2003
Odyssey Metal Works   January 1999 - January 2001
Farlow's Scientific Glassblowing   January 1998 - January 1999

Skills
Extensive knowledge of..., Ability to use and..., Experience in basic..., Basic knowledge of CSS..., Wide range of knowledge..., Basic knowledge of..., Microsoft Office, Windows, Networking, Access, Windows Server, Troubleshooting, Computer Hardware, Teamwork, HTML, Windows 7, Operating Systems, System Administration, Linux, Active Directory, Software Documentation, Team Leadership, SQL, Windows XP, Customer Service, Technical Support, Visio

Education
University of Phoenix   2009 — 2011
Associates, Information Technology

Nevada County Schools, Nevada
GED, automotive mechanical training

Skyline   1992 — 1998

Sarah Henderek Sarah Henderek Loveland, Colorado Details
Sarah Henderek's Qualfon Experience Team SupervisorQualfonMay 2014 - Present
Job Team Supervisor at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   Team SupervisorQualfonMay 2014 - Present
Center Partners  January 2009 - May 2014
Bright Horizons  September 2013 - February 2014
U.S. Bank   April 2009 - August 2009
Kelli's Lounge   August 2007 - July 2008

Skills
Customer Retention, Call Centers, Leadership, Training, Customer Satisfaction, Customer Service, Customer Experience, Contact Center..., Workforce Management, Contact Centers, Call Center Development, Vendor Management, Technical Support, Inbound Marketing, BPO, Troubleshooting, Customer Support, CRM, Avaya Technologies, Avaya, Concierge Services, Client Rapport

Education
Ohio University   2003 — 2007
Bachelor of Applied Science (BASc), Business/Corporate Communications

Otterbein College   2002 — 2003

Aaron Merrill Aaron Merrill Coos Bay, Oregon Details
Aaron Merrill's Qualfon Experience June 2014 - June 2015
Job Program Manager at FCR
Industry Professional Training & Coaching
Experience
FCR  June 2015 - Present
Qualfon   June 2014 - June 2015
Center Partners  2010 - May 2014
Qualfon/Center Partners  2009 - 2010
Qualfon/Center Partners  2008 - 2009
Qualfon/Center Partners  2007 - 2008
Qualfon/Center Partners  2002 - 2007

Skills
Leadership, Training, Customer Satisfaction, Call Centers, Performance Management, Customer Experience, Customer Retention, Process Improvement, Team Building, Employee Training, Team Leadership, Outsourcing, Workforce Management, BPO, Vendor Management, Coaching, Management, Quality Assurance, Operations Management, Telecommunications, Team Management, Telemarketing, Sales Operations, Account Management, Training Delivery, Recruiting, Time Management, Technical Support

Education
University of Phoenix   2012 — 2014
Bachelor of Science (BS), Business with a Concentration in Marketing

University of Phoenix   2010 — 2012
Associate of Arts (AA), Foundations of Business

Towson University
A+ Certification

Robert Kight Robert Kight Raleigh, North Carolina Details
Robert Kight's Qualfon Experience July 2014 - September 2014
Job IT Contractor at Verigent
Industry Information Technology and Services
Experience
Verigent  July 2015 - Present
Nordstrom Rack  September 2014 - November 2014
Qualfon   July 2014 - September 2014
Footprint Retail Services  March 2014 - June 2014
Harbor Freight Tools  June 2013 - June 2014
Harbor Freight Tools  December 2012 - June 2013
Harbor Freight Tools  August 2010 - December 2012
Maureen Corell, Realtor   June 2006 - July 2008

Skills
Web Development, HTML, HTML5, CSS, JavaScript, Inventory Control, Customer Service, Sales, Merchandising, Retail Sales, Planograms, Cash Register, Inventory Management, Computer Hardware, Computer Maintenance, Troubleshooting, Networking, Typing, Stocking, Phone Skills, Microsoft Office, Microsoft Works, Python, Teamwork, Phone Etiquette, Microsoft Excel, Forklift Operator, Inventory, 10 Key, Epicor

Education
Athens Technical College   2010 — 2013
Technical Certificate of Credit, Computer Systems Networking and Telecommunications

East Carolina University   2008 — 2009
English/Language Arts Teacher Education

Wakefield High School   2006 — 2008
High School Diploma, College Prep

Jacob Ira Anderson Jacob Ira Anderson Greater Denver Area Details
Jacob Ira Anderson's Qualfon Experience March 2014 - July 2014
Job Network Security Analyst at Trustwave
Industry Information Technology and Services
Experience
Rocky Mountain Expert Computer Services   March 2011 - Present
Trustwave  February 2015 - Present
Saratoga Casino   July 2014 - February 2015
Qualfon   March 2014 - July 2014
OtterBox  January 2013 - August 2013
Volt Technical Resources  October 2008 - December 2012
Excelsior Software  June 2008 - August 2008
PAR Technologies  February 2008 - June 2008
EchoStar Corporation  November 2006 - June 2008
Best Buy  October 2005 - December 2005

Skills
Troubleshooting, Technical Support, Networking, Computer Hardware, Leadership, Customer Service, Microsoft Office, XP, Hardware, Software Documentation, Laptops, Access, Software Installation, Windows 7, Wireless Networking, Computer Repair, English, Windows, HTML, Help Desk Support, Process Improvement, Microsoft Excel, Active Directory, Servers, Computer Maintenance, Social Media, Spanish, Outlook, Management, PowerPoint, Operating Systems, Wireless, Social Media Marketing, Network Administration, Hardware Support, Microsoft Word, Microsoft Certified..., System Administration, Windows Server, SharePoint, MCSE, Organization, Call Center, Time Management, Microsoft Exchange, OASIS, Windows XP

Education
Colorado State University-Global Campus   2012 — 2016
Bachelor’s Degree, Information Technology, 3.58 GPA

College Level Exam Program (CLEP)   2012 — 2012
College level testing, College Credits, 3.0

Ashford University   2011 — 2012
Bachelor of Arts, Business Information Systems, 3.5+ GPA

Aims Community College   2004 — 2011
General Education, General Studies, 3.5+ GPA

University of Northern Colorado   2001 — 2003
Bachelor's Degree, General Education

Escola Americana do Rio de Janeiro   1998 — 2001
HS, General Education

Kyle Ellis Kyle Ellis Fort Collins, Colorado Area Details
Kyle Ellis's Qualfon Experience August 2014 - Present
Job Client Relations Director at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   August 2014 - Present
Qualfon   May 2013 - August 2014
Center Partners  January 2010 - May 2013
Center Partners  May 2009 - January 2010
Center Partners  February 2005 - May 2009

Skills
Contact Center..., Workforce Management, Call Center, Inbound Marketing, Telemarketing, Outsourcing, Avaya, Operations Management, Customer Satisfaction, Process Management, Performance Management, Customer Retention, Sales Management, Customer Experience, Team Leadership, Leadership, BPO, Contact Centers, Call Centers, Quality Assurance, Account Management, Customer Service, Coaching, Employee Training, Sales Operations, Management, Salesforce.com, Sales, Team Building, Contact Center..., Lead Generation, Employee Engagement, Process Improvement, Training, Call Center Development, CRM, Team Management, Telecommunications, Time Management, Cross-functional Team..., Business Process..., Training Delivery, New Business Development, Software Documentation, Sales Process, Employee Relations, Leadership Development, Recruiting, Customer Support, Technical Support

Education
Colorado State University   1998 — 2001

Front Range Community College

David Donges David Donges Fort Collins, Colorado Details
David Donges's Qualfon Experience February 2011 - May 2015
Job Sals Specialist at Aqua Spas Inc
Industry Outsourcing/Offshoring
Experience
Aqua Spas Inc   May 2015 - Present
Qualfon   February 2011 - May 2015

Skills
Sales Management, Strong office suite..., Know how to recognize..., Sales based quality..., Sales Operations, EMT (Emergency Medical..., Familiar with all PC..., Some experience with..., Sales Knowledge..., Direct Sales, Experience with..., Sourcing, Call Centers

Education
Colorado State University
Bachelor's degree, Computer and Information Sciences, General

Colorado Mesa University

National outdoor leadership school Baja Sailing Program   2010 — 2010
Sailing, Wilderness Education

Brad Rouse Brad Rouse Fort Collins, Colorado Area Details
Brad Rouse's Qualfon Experience May 2014 - Present
Job Regional Quality Supervisor at QualFon
Industry Consumer Services
Experience
Qualfon   May 2014 - Present
Center Partners  February 2010 - May 2014
Center Partners  August 2013 - November 2013
Jared the Galleria of Jewelry  March 2008 - August 2009
Sartor Hamann Jewelers  October 2006 - January 2008
Transfiguration Inc   October 1996 - August 2006
St. Gabriel Eastern Orthodox Church   April 1990 - June 2005
State of Nebraska  January 1989 - October 1996

Skills
Sales, Customer Service, Coaching, Team Building, Leadership Development, Public Speaking, Sales Management, Strategic Planning, Business Planning, Public Relations, Training, Operations Management, Management, Leadership, Customer Satisfaction, Small Business, Human Resources, Cross-functional Team..., Time Management, Call Centers, Performance Management, Call Center Development, Budgets, Customer Retention

Education
Seminary   1984 — 1989
M. Div, Dogmatic Theology

University of Nebraska-Lincoln
Psychology, Special Education, Sociology

Kyle Hulce Kyle Hulce Spokane, Washington Area Details
Kyle Hulce's Qualfon Experience July 2014 - October 2014
Job HR, Sales, and Customer Service Professional
Industry Human Resources
Experience
Spokane County  April 2015 - Present
Spherion  January 2015 - April 2015
OfficeTeam  October 2014 - November 2014
Qualfon   July 2014 - October 2014
OfficeTeam  April 2014 - July 2014
Faneuil Inc  October 2013 - March 2014
Walmart  June 2011 - October 2013
CHS  January 2009 - April 2011

Skills
Human Resources, Employee Relations, Financial Accounting, Recruiting, Benefits Administration, Background Checks, HR Policies, Financial Analysis, Benefits Management, Quantitative Analytics, Talent Management, Customer Service, Data Entry, Conflict Resolution, HRIS, Business Correspondence, Applicant Tracking..., Screening, Employee Surveys, Retail Sales, Retail Marketing, Visual Merchandising, Merchandise Planning, HRIS Database Management, Word Processing, Organizational..., Employment Law, HIPAA, Testing, Multi-line Phone, VBA, Pivot Tables, Microsoft Excel, Microsoft Word, SharePoint, Ultipro, Microsoft Dynamics, Special Events...

Education
Eastern Washington University   2011 — 2013
Bachelor of Arts (B.A.), Business Administration, Management and Operations, 3.55

Spokane Community College   2008 — 2009
Certificate, General Office Occupations and Clerical Services, 3.4

Spokane Community College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Andrew Reynolds Andrew Reynolds Fort Collins, Colorado Area Details
Andrew Reynolds's Qualfon Experience May 2014 - Present
Job Vice President & General Manager USA at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   May 2014 - Present
Center Partners  January 2014 - May 2014
Center Partners  June 2009 - January 2014
Center Partners  April 2005 - June 2009
Center Partners  January 2004 - October 2005
Center Partners  August 2003 - August 2004
Center Partners  January 2003 - September 2003

Skills
Operations Management, Account Management, Client Liaison, Marketing Strategy, Strategic Planning, Cross Functional..., Corporate Communications, Internal Communications, Sales Operations, Presentation Development, Presentations, Team Building, Team Leadership, Team Management, Agency Relationship..., Social Media Marketing, Digital Marketing, Email Marketing, Marketing Research, Microsoft Office, Adobe Creative Suite, Web Design, Web Development, Management, B2B, Leadership, Call Centers

Education
Colorado State University   2009 — 2010
Certificate in Innovative Integrated Marketing

Front Range Community College   2008 — 2009
Associates Degree

Matt Slaughter Matt Slaughter Fort Collins, Colorado Details
Matt Slaughter's Qualfon Experience Assistant ManagerSchrader Oil CoJanuary 2013 - May 2015
Job Student at Colorado State University
Industry Information Technology and Services
Experience
Qualfon   Assistant ManagerSchrader Oil CoJanuary 2013 - May 2015
Credit Union of Colorado  July 2012 - November 2012
King Soopers  May 2011 - August 2012
Charleston Carnegie Public Library   August 2010 - September 2011

Skills
Customer Service, Sales, Inventory Management, Customer Satisfaction, Leadership, Communication, Information Technology, Academic Tutoring, Data Entry, Paperwork, Management, Typing, Microsoft Office, Internet Explorer, Microsoft Excel

Education
Colorado State University   2013 — 2016
Master's degree, Computer Information Systems

Eastern Illinois University   2009 — 2011
Bachelor of Arts (B.A.), Philosophy

R. Scott Bell R. Scott Bell Lexington, Kentucky Details
R. Scott Bell's Qualfon Experience June 2014 - Present
Job Senior Operations Executive/Experienced Outsourcing Executive/Business Process Outsourcing (BPO)/Managed Print Services
Industry Information Technology and Services
Experience
Qualfon   June 2014 - Present
Xerox  January 2012 - June 2014
ACS, a Xerox Company  July 2001 - December 2011
ACS Business Process Solutions   2001 - 2010
ACS Business Process Solutions   2001 - 2010
ACS Business Process Solutions   2000 - July 2001
ACS Business Process Solutions   1998 - 2000
Unibase Date Entry   1986 - 1998

Skills
Management, Leadership, BPO, Outsourcing, Process Improvement, P&L Management, Executive Management, Operations Management, Strategic Planning, Business Innovation, Project Planning, Vendor Management, Spanish, Team Leadership, Negotiation, Cross-functional Team..., Business Strategy, Strategy, Customer Service, Budgets, Analysis, Project Management, Financial Analysis, Activity Based..., Account Management, Business Process..., Six Sigma, Business Development, Pricing, Change Management, Call Centers, Team Building, Business Analysis, Finance, Program Management, CRM, Managed Print Services, Process Consulting, Business Process

Education
University of Phoenix   1993 — 1995
BSBA, Business

Alta High School

BYU

University of Utah

Dan Wellman Dan Wellman Fort Collins, Colorado Area Details
Dan Wellman's Qualfon Experience Employee relations, fostering employee engagement, leave management, worker's comp, unemployment and trusted business partner.ConsultantHRWizardFebruary 2014 - Present
Job Consultant at HRWizard
Industry Human Resources
Experience
Qualfon   Employee relations, fostering employee engagement, leave management, worker's comp, unemployment and trusted business partner.ConsultantHRWizardFebruary 2014 - Present
Center Partners  September 2010 - December 2013
Human Resources Solutions   January 2007 - September 2011
Turning Point Center   July 2000 - June 2009
Northern Colorado Human Resource Association   2007 - 2009
Mariner Health Care  July 1996 - May 2000
Hillhaven Corp   May 1994 - June 1996

Skills
Human Resources, Training, Employee Benefits, Leadership, HRIS, Personnel Management, Management, Policy, Deferred Compensation, Employment Law, Budgets, Labor Relations, Talent Acquisition, Employee Relations, FMLA, Benefits Administration, Onboarding, Performance Management, Organizational..., Talent Management, Interviews, Recruiting, Technical Recruiting

Education
City University   1987 — 1988
Organizational Development

University of Minnesota-Twin Cities   1970 — 1971
Post Graduate studies in Business

Union College (NE)   1964 — 1968
BS, Soc/Psych

Mark L Brooks Mark L Brooks Fort Collins, Colorado Details
Mark L Brooks's Qualfon Experience May 2014 - August 2015
Job Team Manager at ADP
Industry Human Resources
Experience
ADP  August 2015 - Present
Qualfon   May 2014 - August 2015
Center Partners  March 2008 - May 2014
Snead State Community College  July 2005 - August 2008
Dellenbach Motors  August 2000 - August 2006
The University of Tennessee at Chattanooga  August 1998 - May 2000

Skills
Program Management, Training, Cross-functional Team..., Software Documentation, Leadership, Recruiting, Operations Management, Call Centers, Vendor Management, Performance Management, Outsourcing, Customer Service

Education
The University of Tennessee at Chattanooga
Master of Arts (M.A.), Literary Studies

The University of Tennessee at Chattanooga
Bachelor of Arts (B.A.), English and the American Language and Literature

Northeast Alabama Community College
Associate of Science (A.S.)

Gene March Gene March Pocatello, Idaho Area Details
Gene March's Qualfon Experience May 2014 - Present
Job LMS Administrator at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   May 2014 - Present
Center Partners  May 2012 - May 2014
Center Partners  February 2005 - August 2012
Center Partners  September 2000 - February 2005

Skills
Insite Yellow Belt..., Insite Green Belt..., Leadership Development, Performance Management, Microsoft SQL Server, Call Center, Instructional Design, Call Centers, Team Leadership, Employee Training, Training Delivery, Training, Customer Satisfaction, Process Improvement, Coaching, Workforce Management, Vendor Management, Software Documentation, Business Intelligence, SQL, Team Building, Management, Customer Service, Employee Relations, Leadership

Education
Idaho State University   2004 — 2011
Bachelor of Business Administration, Management

Brigham Young University - Idaho   1999 — 2003
A.A.& S., Elementary Education

John E. Thompson John E. Thompson Omaha, Nebraska Details
John E. Thompson's Qualfon Experience January 2014 - Present
Job Global Business Development Executive
Industry Financial Services
Experience
Qualfon   January 2014 - Present
Teleperformance  March 2012 - December 2013
TSF Financial Services, Inc.   January 2007 - May 2013
OneClick-Data   January 2007 - May 2013
Acxiom  August 2000 - December 2006

Skills
Financial Services, Business Strategy, BPO, Sales, Start-ups, Selling, Solution Selling, SaaS, Sales Management, Lead Generation, Call Center, Sales Process, Direct Sales, Customer Retention, Salesforce.com, Strategic Partnerships, Outsourcing, Account Management, B2B, New Business Development

Education
Creighton University's Heider College of Business   2009 — 2012
Master of Business Administration (M.B.A.), Leadership & Organizational Behavior, 3.85

Colorado State University   1996 — 2000
Communications, Business Communications

Dan Beehler Dan Beehler Fort Collins, Colorado Area Details
Dan Beehler's Qualfon Experience May 2014 - Present
Job Corporate Systems Administrator
Industry Information Technology and Services
Experience
Qualfon   May 2014 - Present
Qualfon   October 2000 - April 2006
Qualfon   February 1999 - October 2000
US Air Force  January 1990 - April 1993

Skills
Active Directory, Microsoft Exchange, VMware ESX, DHCP, dns, WINS, Windows Server, HP Proliant, CommVault, Computer Hardware, Symantec Backup, DNS, VMware, 2008 R2, Troubleshooting, Data Center, Windows 7, Antivirus, WSUS, Citrix, Servers, Group Policy, XP, Microsoft Technologies, IIS, Networking, Technical Support, VPN, Help Desk Support, IT Operations, Disaster Recovery, Virtualization, Switches, LAN-WAN, Windows XP

Education
Global Knowledge   2011 — 2011
VCP, VMware

CBT   2005 — 2005
Windows Server 2003, Microsoft Exchange, DNS, DHCP, & Windowed Domains

EITC   1999 — 1999
Net Essentials, NT Tech Support, Network Administration

Idaho State University   1996 — 1997
Computer Science

Candy Berlin Candy Berlin Hayden, Idaho Details
Candy Berlin's Qualfon Experience October 2013 - Present
Job B2C Telesales Consultant at Qualfon
Industry Retail
Experience
Qualfon   October 2013 - Present
Candy's Expressions   April 2009 - Present
Coeur d'Alene Press  May 1997 - Present

Skills
Entrepreneurship, Customer Service, Retail, Event Management, Sales, Microsoft Office, New Business Development, Coaching, Management, Team Building, Teleservices, Call Centers, Marketing, Social Media, Marketing Strategy, Social Media Marketing, Small Business, Sales Management, Strategic Planning, Merchandising, Service Delivery, Social Networking, Advertising, Public Speaking, Online Marketing

Education
University of Phoenix   2005 — 2010
Bachelor of Science In Business Management and Administration, Business Administration and Management, General

Homeschooled   1994 — 1996
GED (General Education Degree), High School Studies

Adam DeLorme Adam DeLorme Greater Denver Area Details
Adam DeLorme's Qualfon Experience August 2014 - Present
Job Director, Client Relations
Industry Outsourcing/Offshoring
Experience
Qualfon   August 2014 - Present
Qualfon   January 2013 - 2014
Center Partners  2012 - 2013
Center Partners  2010 - 2013
Center Partners  2009 - 2010
Center Partners  2002 - 2009
88.9 WNYO - State University of Oswego   September 1998 - May 2000
Innovative Images Photography   May 1996 - September 1997

Skills
Leadership Development, Management, Program Management, Performance Improvement, Account Management, Cross-functional Team..., Outsourcing, Training, Call Centers, Leadership, Coaching, Performance Management, Customer Satisfaction, Team Building, Call Center, Project Management, CRM, Workforce Management, Process Improvement, Change Management, Operations Management, Public Speaking, Vendor Management, Team Leadership, Customer Service

Education
State University of New York College at Oswego   1998 — 2000
BS, Broadcasting and Mass Communication

Monroe Community College   1997 — 1998
AS, Visual Arts and Photography

Victor Central Schools   1986 — 1995

Mikey Doerksen Mikey Doerksen Fort Collins, Colorado Details
Mikey Doerksen's Qualfon Experience February 2013 - Present
Job Service Delivery Manager at Qualfon
Industry Telecommunications
Experience
Qualfon   February 2013 - Present
Center Partners  February 2013 - May 2014
Center Partners  April 2012 - February 2013
Center Partners  June 2008 - March 2012

Skills
Management, Leadership, Sales, Microsoft Excel, Personal Development, Efficiency, Organizational..., Team Leadership, Customer Satisfaction, Quality Assurance, Performance Management, Customer Service, Call Centers, Public Speaking, Manage Client..., Time Management, Training, Microsoft Office, PowerPoint, Sales Management, Telecommunications, Employee Engagement, Contact Center..., Call Center Development, Team Management, Customer Experience, Operations Management, Customer Retention, Leadership Development, Team Building, Coaching, Workforce Management, Data Analysis, Employee Training, Process Scheduler, Telemarketing, Process Improvement, Budgets, Outsourcing, Recruiting, Technical Support, Sales Operations, Account Management, Vendor Management

Education
Colorado State University   2003 — 2007
Bachelor's degree, Speech Communication and Rhetoric

Kelsey De Marco Kelsey De Marco Fort Collins, Colorado Area Details
Kelsey De Marco's Qualfon Experience March 2015 - Present
Job Experienced technical support agent, Sales person, and Manager.
Industry Executive Office
Experience
Qualfon   March 2015 - Present
Hot Topic  September 2014 - December 2014
Warehouse of Fixtures TNG   January 2013 - August 2014
CORE Financial  April 2011 - February 2012
Center Partners  August 2010 - August 2011
Cabela's  July 2009 - May 2010
Safeway  August 2008 - May 2010
Choice Network Solutions   January 2005 - December 2007

Skills
Data Entry, Customer Service, Troubleshooting, Microsoft Office, Outlook, Windows 7, Technical Support, Telephone Skills, Microsoft Excel, Software Documentation, Windows XP, Email Clients, Email Strategy, HTML emails, Ebay Sales, Web Chat, Characterization, Outstanding verbal, Outstanding people..., Outstanding Communicator, Editing, Educational Leadership, Photoshop, Vintage Clothing, Organization, Time Management, Professional Services, Creative Solutions, Problem Solving, Illustration, Social Media, Blogging, Helping Clients Succeed, Tutoring, Tutorials, Inventory Management, customer retention, research, Customer Retention, PowerPoint, Team Leadership, Microsoft Word, Process Scheduler, Call Centers, Training, System Administration

Education
Front Range Community College   2011 — 2012
English/Language Arts Teacher Education

WNCC   2009 — 2010
No, IT

Faith Gladys Bayer Faith Gladys Bayer San Diego, California Details
Faith Gladys Bayer's Qualfon Experience 2013 - 2014
Job Technical Recruiter at Datalink
Industry Staffing and Recruiting
Experience
Datalink  October 2014 - Present
Qualfon   2013 - 2014
Erep   2011 - 2012
TeleTech  2010 - 2011

Skills
Web Design, Web Development, PHP, macromedia fireworks mx..., Adobe Ahotoshop, Recruiting, Technical Support, Customer Service, Sales, MySQL, Microsoft Office, Troubleshooting, Technical Recruiting, C++, Basic HTML, Macromedia, Vendor Management, Training, Screening, Information Technology, Talent Acquisition, Management

Education
University of San Jose - Recoletos   2005 — 2009
Bachelor's Degree, Bachelor of Science in Information Technology

Immaculate Heart of Mary Academy   2001 — 2005
High School

Shawn Bliss/Ayers Shawn Bliss/Ayers Windsor, Colorado Details
Shawn Bliss/Ayers's Qualfon Experience October 2003 - Present
Job Senior IT Project Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech  August 2015 - Present
Qualfon   October 2003 - Present
TeleTech  2015 - 2015
TeleTech  2015 - 2015
Qualfon   August 2006 - October 2009
Qualfon   August 2003 - October 2006
Wiener West Group, IncW W G   June 1999 - September 2002

Skills
Management, Customer Retention, Project Planning, Contact Centers, Performance Management, Security, Avaya, Customer Service, Process Management, Team Leadership, MS Project, Team Management, Sales, Team Building, Microsoft Office, Cross-functional Team..., Technical Support, Business Analysis, Sales Management, Coaching, PCI DSS, Leadership Development, Project Management, Operating Budgets, Process Implementation, Account Management, Strategic Planning, eWFM, Salesforce.com..., Vendor Management..., Avaya IP Telephony, Metrics, Five9, Quality Assurance, New Hires, Usability Testing, Test Management, Process Improvement, One Page Project Manager, OnviSource, TDI, Six Sigma, Cisco VoIP, Build Strong..., Outsourcing, Client Integration, Compliance, Operations Management, Vendor Management, Test Planning

Education
Global Leadership College   2013 — 2013
Certification, Information Technology Project Management, 4.0

Parks Community Collage - Criminal Justices   2002 — 2003
Criminology

Art Institute of Colorado   1999 — 2002
Industrial Design

Rocky Mountain High School   1996 — 1999
Excelled; arts, computer; sociology; psychology

Jamin Walters Jamin Walters Greeley, Colorado Details
Jamin Walters's Qualfon Experience May 2012 - Present
Job Senior DBA Technician at SolarWinds
Industry Information Technology and Services
Experience
SolarWinds  June 2014 - Present
Qualfon   May 2012 - Present
GlobalScholar  May 2010 - March 2012
Eastman Kodak  2004 - 2008

Skills
SQL Server, XML, Web Design, SQL database design, HTML + CSS, Customer Service, Unix Shell Scripting, Microsoft SQL Server, SQL, HTML, Database Design, Windows, Windows Server, Troubleshooting, T-SQL, SharePoint, Integration, C#, IIS, Linux, Software Development, System Administration, VMware, Databases, Active Directory, Java

Education
Aims Community College   2008 — 2010
Computer Information Systems, Computer and Information Systems Security/Information Assurance

Emily McBlair Emily McBlair Fort Collins, Colorado Details
Emily McBlair's Qualfon Experience August 2010 - May 2015
Job Sales Representative at Consumer Education Outreach
Industry Telecommunications
Experience
Consumer Education Outreach   June 2015 - Present
Qualfon   August 2010 - May 2015
Center Partners  July 2010 - August 2011
Colorado State University  August 2009 - April 2010

Skills
Call Centers, Inside Sales, Customer Service, Supervisory Skills, Barn Management, Event Planning, Sales, Horse Care, Equine Reproduction, Customer Satisfaction, Lead Generation, Microsoft Office, Customer Support, Soft Skills, Customer Retention, Employee Training, Telephone Skills, Employee Engagement, Customer-focused Service, Customer Oriented, World Class Customer..., Customer Engagement, Telecommunications, Horse Training, Graphic Design, Photoshop, Customer Service..., Training, Supervisory Experience, Horseman, Horses, Art, Customer Experience, Phone Etiquette, Contact Centers, BPO, Avaya, Escalation Resolution, Equine Nutrition, Event Management

Education
Colorado State University   2012 — 2015
Bachelor of Science (B.S.), Equine Sciences

Front Range Community College   2008 — 2012
General Studies

Monte Vista High School   2003 — 2007
High School Diploma

Jaime Hill Jaime Hill Fort Collins, Colorado Details
Jaime Hill's Qualfon Experience May 2014 - Present
Job Instructional Designer at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   May 2014 - Present
Qualfon/Center Partners  April 2010 - May 2014
First National Bank of Omaha  January 2001 - July 2009

Skills
Call Center, Training Delivery, Training, Adult Learning Theory, Coaching, Leadership Development, Customer Service, Microsoft Office, Employee Training, Performance Management, Team Leadership, Call Centers, Instructional Design, Needs Analysis, Instructor-led Training, Social Media, E-Learning, Captivate, PowerPoint, Blended Learning, Kirkpatrick, Sales, Learning Management, Time Management, Adult Education, Experiential Learning, Staff Development, Performance Improvement, Technical Training, Customer Retention, Workshop Facilitation, Customer Experience, Customer Satisfaction, Technical Writing, Leadership, Team Building, Software Documentation, Employee Relations, Organizational..., Employee Engagement, Process Improvement, Management, Outsourcing, Workforce Management, Public Speaking, Team Management, BPO, Project Management, Telemarketing, Program Management

Education
Front Range Community College   1997 — 1998

Rocky Mountain High School   1993 — 1996
Diploma, General Studies

Candacy Nichola Petty Candacy Nichola Petty Brooklyn, New York Details
Candacy Nichola Petty's Qualfon Experience June 2008 - September 2008
Job Student at Queensborough Community College
Industry
Experience
OTG Management  June 2013 - Present
Air Serv Corporation  September 2010 - May 2013
Qualfon   June 2008 - September 2008

Skills
Customer Service, Cashiering, Microsoft Word, Teamwork, Time Management, Inventory Management, Cash Register, Retail, Sales, Hospitality, Telephone Skills, Food Safety, Cpr Certified

Education
Queensborough Community College   2012 — 2014

Guyana school of agriculture   2008 — 2010
Diploma in agriculture, Agriculture science

Yves Patrick Cuaton Yves Patrick Cuaton Greater Atlanta Area Details
Yves Patrick Cuaton's Qualfon Experience June 2010 - October 2011
Job Virtual Assistant at Virtual Assistants International
Industry Public Relations and Communications
Experience
Virtual Assistants International   November 2011 - Present
Qualfon   June 2010 - October 2011
Qualfon   June 2006 - June 2010

Skills
Human Relations, Electrical Engineering, Software Engineering, Virtual Assistance, Customer Service, Supervisory Skills, Social Media Marketing, Radio, Scheduling, Sustainability

Education
University of San Carlos   2001 — 2008
BS Electronics & Communications Engineering, Engineering

University of the Philippines

Joe Phoenix Joe Phoenix Chicago, Illinois Details
Joe Phoenix's Qualfon Experience 2010 - December 2013
Job CEO, Joe Phoenix Productions Unlimited
Industry Broadcast Media
Experience
Joe Phoenix Productions Unlimited   August 2000 - Present
Author Solutions Inc  February 2014 - September 2014
Monster Radio BT 105.9   October 2005 - September 2014
Qualfon   2010 - December 2013
Ultimate Radio UR 105.1 FM   August 1999 - October 2005

Skills
Broadcast, Public Relations, Video Production, Event Management, Radio, Customer Service, Advertising, Radio Broadcasting, Radio Producing, Social Media, Video, Editing, Social Media Marketing, Online Advertising, Marketing

Education
Asian College of Technology - Cebu   2013 — 2015
Bachelor's degree, Information Technology

Cebu Doctors' University, Mandaue City   1995 — 2000
BSPT, Rehabilitation Science

Nina Meyn Nina Meyn London, Canada Area Details
Nina Meyn's Qualfon Experience 2007 - 2008
Job Tier 1 Support at Salesforce.com
Industry Internet
Experience
Salesforce.com  January 2011 - July 2012
Ace Global Costa Rica   September 2008 - August 2010
Qualfon   2007 - 2008
Qualfon   2007 - 2008
Qualfon   2007 - 2008

Skills
Customer Service, Learning Quickly, Bilingual, Positive Team Player, Communication Skills, Work Ethic, Microsoft Office, Problem Solving, Call Centers, Training, Salesforce.com, Troubleshooting

Education
Fanshawe College   2013 — 2014
Information Technology, First Year

Brian Kearney Brian Kearney Greater Denver Area Details
Brian Kearney's Qualfon Experience June 2010 - Present
Job Vice President of Marketing and Product Management at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   June 2010 - Present
Ideal Dialgoue   January 2011 - June 2011
StarTek  2008 - April 2010
TeleTech  2002 - 2008
IBM  1999 - 2001

Skills
Contact Centers, Outsourcing, BPO, Customer Acquisition, Process Improvement, Customer Service, Customer Experience, Operations Management, Call Center, Product Management, Integration, Start-ups, Sales Operations, Management, Customer Retention, Lead Generation, Workforce Management, Business Development, Product Development, Leadership, Consulting, Strategic Partnerships, Inbound Marketing, Call Centers, Vendor Management, Strategy, CRM, Program Management, Sales, Marketing, Telecommunications, Telemarketing, Customer Satisfaction, Team Leadership, Account Management, SaaS, Strategic Planning, Team Management, Analyst Relations, Marketing Strategy, Cross-functional Team..., Product Marketing, Team Building, B2B, Solution Selling

Education
University of Denver - Daniels College of Business   1996 — 1998
MBA, Business Administration

Regis University   1989 — 1993
BS, Business Administration

Kevin Kavanaugh Kevin Kavanaugh Harlingen, Texas Details
Kevin Kavanaugh's Qualfon Experience March 2014 - Present
Job Site Director at Qualfon
Industry Telecommunications
Experience
Qualfon   March 2014 - Present
KCG Consulting   1999 - 2014
Kavanaugh CallCenter Group  2010 - 2013
Rockwell  1997 - 1999
Interactive Response Technologies, (IRT)   1996 - 1997

Skills
Software Project..., Program Management, Integration, Project Delivery, Vendor Management, Telecommunications, Management, Resource Management, Business Process, Team Management, Call Centers, Call Center, CRM, Strategy, Recruiting, Customer Experience, Operations Management, Management Consulting, Training, Cross-functional Team..., Workforce Management, Business Analysis, Customer Satisfaction, Contact Centers, Start-ups, Process Improvement, Performance Management, Project Management, Customer Retention, Leadership, Coaching, Telemarketing, Account Management, VoIP, Executive Management, Contract Negotiation, Call Center Development, Lead Generation, Quality Assurance, Unified Communications, Managed Services, IVR, BPO, Inbound Marketing, Business Process..., Telephony, Consulting, Customer Service, SaaS, Contact Center...

Education
Florida International University   1993 — 1995
Political Science and Government and Business

University of Nebraska-Lincoln   1991 — 1993
Political Science and Government

Enrique Odreman Enrique Odreman Loveland, Colorado Details
Enrique Odreman's Qualfon Experience March 2013 - Present
Job International Communications Consultant at Constant Contact
Industry Outsourcing/Offshoring
Experience
Constant Contact  June 2015 - Present
Qualfon   March 2013 - Present
One World Traslation   April 2010 - Present
Qualfon   October 2009 - Present

Skills
Executive Coaching, Connecting People, Teamwork, Call Center..., Call Centers, Client Relations Skills, Coaching, Management, Microsoft Office, Policy, Quality Assurance, Sales, Spanish, Team Leadership, Technical Leadership, Testing, Training, Customer Satisfaction, Customer Service, Time Management, Team Building, Customer Retention, Performance Management

Education
Bethel College   2007 — 2009
Bachelor's degree, Spanish Language and Literature

Western Nebraska Community College   2003 — 2005
Associate of Science (AS), Science in Physical Education- Coaching

Brian Sheehy Brian Sheehy Rochester, New York Details
Brian Sheehy's Qualfon Experience March 2013 - Present
Job New Business Development at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   March 2013 - Present
Sutherland Global Services  March 2011 - March 2013
Novella Enterprises LLC   June 2009 - March 2011
Frontier Communications  October 2007 - February 2009
Matrix Business Technologies  2006 - 2007
Sutherland Global Services  1999 - 2005

Skills
Call Center, BPO, Telecommunications, Customer Retention, Net Promoter Score, Customer Experience, New Business Development, Business Transformation, Call Centers, CRM, Financial Services, Sales, Solution Selling, Vendor Management, E-commerce, Outsourcing, B2B, Lead Generation, Strategy, Team Management, Professional Services, Service Delivery, Strategic Partnerships, P&L Management, SaaS

Education
State University of New York College at Brockport   1993 — 1997
BS, Business - Marketing

Bar Rusios Bar Rusios Los Altos, California Details
Bar Rusios's Qualfon Experience October 2007 - July 2008
Job Team Lead at SupportSave Solutions, Inc.
Industry Apparel & Fashion
Experience
AutoPartsDealer.com   2011 - 2012
Qualfon   October 2007 - July 2008

Skills
Retail, Business Strategy, Negotiation, Project Management, Sourcing, Business Intelligence, Analysis, Microsoft Office, Microsoft Excel, Business Development, Product Development, Marketing, Sales, Product Management, Management, Strategic Planning

Education
Department of Manpower Development and Placement   2010 — 2010
Housekeeping, Housekeeping

Cebu Normal University   2003 — 2007
Bachelor of Science (B.S.), in Biology

University of San Jose - Recoletos   2002 — 2002
Bachelor of Science, Computer Engineering

Tom Fitzpatrick Tom Fitzpatrick Phoenix, Arizona Area Details
Tom Fitzpatrick's Qualfon Experience March 2015 - Present
Job Director Client Services at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   March 2015 - Present
Sutherland Global Services  January 2013 - June 2014
Xerox  November 2008 - January 2013
Xerox (ACS)   October 2007 - November 2008
Xerox (ACS)   August 2006 - October 2007
Xerox (ACS)   August 2005 - August 2006
Sprint  2004 - 2005
Sprint  1999 - 2003
Sprint  1999 - 2003

Skills
Invoice Processing, Customer Relations, Contract Negotiation, BPO, Operations Management, Customer Service, Outsourcing, Leadership, Project Management, CRM, Executive Management, Managed Services, Call Centers, Business Development, Strategy, Sales, Solution Selling, Training, Negotiation, Management, Vendor Management, Service Delivery, Business Analysis, Process Improvement, New Business Development, Customer Retention, Sales Management, Program Management, Team Leadership, Disaster Recovery, Telecommunications, Risk Management, Networking, Account Management, Customer Satisfaction, Offshoring

Education
The George Washington University   2001 — 2003
Masters of Project Management, Project Management

Baker University   1999 — 2001
MBA, Business

Kansas State University   1992 — 1995
Bachelor of Science, Social Science Emphasis on Economics

Jennifer Gordon Jennifer Gordon Seattle, Washington Details
Jennifer Gordon's Qualfon Experience January 2012 - February 2014
Job Director, Business Development at GC Services
Industry Outsourcing/Offshoring
Experience
GC Services  March 2014 - Present
Qualfon   January 2012 - February 2014
Cyber City Teleservices Marketing, Inc.   April 2010 - January 2012
IQPC  February 2008 - April 2010
IQPC  February 2008 - September 2008

Skills
BPO, Call Center, Customer Experience, Outsourcing, Business Development, Contact Centers, Strategic Partnerships, Team Leadership, Team Management

Education
Curry College
Bachelor of Arts, Psychology

Rutgers, The State University of New Jersey-New Brunswick
Master of Education (M.Ed.), Educational Psychology: Learning, Cognition & Development

Paige Kramer, SPHR Paige Kramer, SPHR Spokane, Washington Area Details
Paige Kramer, SPHR's Qualfon Experience December 2012 - July 2013
Job Claims Team Manager at Safeco/Liberty Mutual Insurance
Industry Human Resources
Experience
Liberty Mutual Insurance  February 2014 - Present
Liberty Mutual Insurance  August 2013 - January 2014
Qualfon   December 2012 - July 2013
Center Partners  July 2010 - December 2012
Red Lion Hotels - Spokane   October 2007 - July 2010
Gonzaga University  July 2007 - October 2007
Boomtown Hotel & Casino   January 1989 - September 2006
Pinnacle Entertainment  1989 - 2006

Skills
Call Center, Employee Relations, Recruiting, Employee Engagement, Performance Management, Human Resources, Organizational..., HRIS, Coaching, Employee Benefits, Onboarding, Payroll, Talent Management, Leadership Development, Training, Succession Planning, Call Centers, Benefits Administration, Talent Acquisition, New Hire Orientations, Policy, HR Policies, Deferred Compensation, FMLA, Personnel Management, Leadership, Team Building, Employee Training, Applicant Tracking..., College Recruiting, Interviews, Workforce Planning, Temporary Placement, Conflict Resolution, Employment Law, Internet Recruiting, Hiring, Job Descriptions, Technical Recruiting, Organizational..., Resume Writing, Labor Relations, Time Management, Employee Handbooks, Management, HR Consulting, Staffing Services, SPHR, Sourcing, Compensation & Benefit

Education
Central Valley High School

University of Nevada-Reno
BA, Education / Spanish

Keith Jeppson Keith Jeppson Greater Salt Lake City Area Details
Keith Jeppson's Qualfon Experience 2009 - 2011
Job Sales Executive | Business Process | Contact Center Outsourcing
Industry Outsourcing/Offshoring
Experience
Telerx  2013 - Present
Sitel  2011 - 2013
Qualfon   2009 - 2011
Summit Solutions / Jeppson Group, LLC   2002 - 2010
Marketing Ally TeleServices, INC.   1997 - 2001
Convergys  1990 - 1997
Coopers & Lybrand  1984 - 1988

Skills
Forecasting, Customer Service, Budgets, BPO, Call Center, Outsourcing, Account Management, Customer Experience, New Business Development, Operations Management, Lead Generation, Business Development, Customer Satisfaction, Sales Management, Telemarketing, Call Centers, CRM, Leadership, Strategy

Education
University of Utah   1979 — 1983
BS, Accounting

Brigham Young University   1978 — 1978

Nicole (Penny) Davis-Hastings Nicole (Penny) Davis-Hastings Fort Collins, Colorado Details
Nicole (Penny) Davis-Hastings's Qualfon Experience February 2014 - Present
Job Knowledge Base Content Specialist at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   February 2014 - Present
Qualfon/Center Partners  March 2013 - February 2014
Center Partners  November 2011 - March 2013
Center Partners  August 2012 - December 2012
Center Partners  May 2011 - November 2011
“A” CSU UNDERGRADUATE LITERARY JOURNAL – Colorado State University, Fort Collins, CO   August 2010 - May 2011
Colorado State University  December 2009 - May 2011
University of Colorado Colorado Springs  July 2007 - May 2008
University of Colorado Colorado Springs  May 2006 - August 2007

Skills
Oral & Written..., Time Management, Telecommunications, Customer Service, Team Management, Customer Experience, Copy Editing, Copywriting, Editing, Event Planning, Creative Writing, Quality Assurance, Sales, Program Management, Leadership, Call Centers, Leadership Development, Employee Engagement, Call Center Development, Workforce Management, Training, Public Speaking, Project Management, Communication

Education
Colorado State University   2008 — 2011
Bachelor of Arts (B.A.), English Language and Literature, Creative Writing

University of Colorado Colorado Springs   2006 — 2008

Jay Parikh Jay Parikh Greenville, South Carolina Area Details
Jay Parikh's Qualfon Experience October 2014 - Present
Job Vice President of Global Support at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   October 2014 - Present
Perceptis  June 2012 - September 2014
AonHewitt  April 2011 - June 2012
APAC Customer Services  March 2010 - April 2011
APAC Customer Services Inc.  June 2007 - June 2010
SITEL Corporation  November 2005 - June 2007
Convergys  May 2004 - December 2005
SITEL Corporation  June 2003 - May 2004
SITEL Corporation  2001 - June 2003

Skills
BPO, Workforce Management, Process Improvement, Operations Management, Leadership, Call Centers, Outsourcing, Training, Call Center, Contact Centers, Team Building, Analytics, Forecasting, Workforce Planning, Vendor Management, Business Process..., Service Delivery, Transition Management, Capacity Planning, Program Management, Customer Satisfaction, Management, Performance Management, Avaya, Employee Relations, Call Center Development, Customer Retention, Employee Engagement, Problem Solving, IEX, Project Planning, Customer Service, New Business Development, Building Strong Teams, Inbound Marketing, Planning, Scheduling, Genesys, Process Scheduler, Metrics, Offshoring, Multi-site Management, Multi-channel..., Aspect, P&L Management, COPC Registered..., Avaya Technologies, Customer Experience, CRM, Strategy

Education
University of North Carolina at Charlotte   1997 — 2001

Chapel Hill High School   1994 — 1997

Bob Dechant Bob Dechant Washington D.C. Metro Area Details
Bob Dechant's Qualfon Experience June 2012 - April 2015
Job Chief Executive Officer at IBEX | Global
Industry Outsourcing/Offshoring
Experience
IBEX Global  May 2015 - Present
Qualfon   June 2012 - April 2015
Stream Global Services  2008 - July 2011
3Com  April 2006 - July 2008
ModusLink Corporation  2003 - 2004
Stream Global Services  August 1997 - January 2003
Software Support Inc.  May 1994 - June 1997
IBM  1984 - 1994

Skills
BPO, Outsourcing, Contact Centers, Customer Experience, Operations Management, Call Center, Mergers & Acquisitions

Education
Fairfield University   1979 — 1983
BS, Mathematics

Raphael Fred Telles Raphael Fred Telles Spokane, Washington Area Details
Raphael Fred Telles's Qualfon Experience October 2014 - January 2015
Job at All About People / Apollo Group
Industry Computer Networking
Experience
All About People / Apollo Group   May 2010 - Present
Qualfon   October 2014 - January 2015
West  August 2013 - July 2014
West Corporation  October 2010 - March 2013
Aerotek 602-567   October 2007 - January 2009
yconsultants   May 2006 - October 2007
Y Consultants dy@consultants   May 2006 - October 2007
Choice Hotels  June 2005 - January 2006
Butler International Volt   June 2004 - June 2005
Collins College  2003 - 2005

Education
Western International University   2006 — 2009
MBA, Information Technology

Collins College   2003 — 2005
BS, Computer Network Administration

Francesca Bussotti Francesca Bussotti Hayden, Idaho Details
Francesca Bussotti's Qualfon Experience July 2015 - Present
Job Owner at Mood Babe Jewelry
Industry Design
Experience
Qualfon   July 2015 - Present
Mood Babe Jewelry   January 2015 - Present
Pick Chick Guitar Picks   March 2007 - March 2015

Skills
Ebay Sales, Online Marketing, Small Business, Customer Service, Social Networking, Retail, Social Media, E-commerce, Sales, Graphic Design, Start-ups, Entrepreneurship, Project Management

Education
North Idaho College
Music

Tully Brown Tully Brown Coeur D Alene, Idaho Details
Tully Brown's Qualfon Experience July 2011 - Present
Job Supervisor at Qualfon
Industry Outsourcing/Offshoring
Experience
Center Partners  March 2013 - Present
Qualfon   July 2011 - Present

Skills
Call Centers, Workforce Management, BPO, Inbound Marketing, Contact Centers, Customer Satisfaction, Telemarketing, Customer Experience, Avaya, Outsourcing, Customer Service, Technical Support, Performance Management, Team Management

Education
University of Phoenix   2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, Undergraduate

Project CDA

Christopher Haughn, Six Sigma Green Belt Christopher Haughn, Six Sigma Green Belt Coeur D Alene, Idaho Details
Christopher Haughn, Six Sigma Green Belt's Qualfon Experience October 2012 - Present
Job Qualfon USA
Industry Outsourcing/Offshoring
Experience
Qualfon   October 2012 - Present

Skills
Call Centers, Six Sigma Green Belt, Management, Sales Management, Customer Experience, Customer Satisfaction, Customer Service, Team Leadership, Customer Retention, Training, Process Improvement

Education
Embry-Riddle Aeronautical University   2005 — 2009
Bachelor's degree, Aeronautics/Aviation/Aerospace Science and Technology, University

North Idaho College
Business Administration and Management, General

Allison Stever Allison Stever Fort Collins, Colorado Details
Allison Stever's Qualfon Experience May 2015 - Present
Job Department Supervisor of Advanced Escalations, Executive Relations, and Social Media at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   May 2015 - Present
Qualfon   November 2014 - May 2015
Qualfon   November 2013 - November 2014
Center Partners  February 2013 - November 2013

Skills
Call Centers, Outsourcing, Vendor Management, Software Documentation, Process Improvement, Windows 7, Troubleshooting, Active Directory, Process Management, Workforce Management, Windows Server, Team Leadership, SharePoint, Customer Satisfaction, Training, Coaching, Team Management, Management, Telecommunications, Contact Centers, Technical Support, Customer Service, Customer Experience, Avaya Technologies, Customer Retention, Team Building, CRM, Quality Assurance, Sales, Leadership, Time Management, Performance Management

Education
University of Northern Colorado   2009 — 2012
Bachelor of Arts (BA), English Language and Literature, General

Front Range Community College   2013 — 2013
Certificate, Legal Assistant/Paralegal

Valorie Baird ~ CSP Valorie Baird ~ CSP Fort Collins, Colorado Area Details
Valorie Baird ~ CSP's Qualfon Experience August 2014 - August 2015
Job Staffing Manager at Robert Half
Industry Staffing and Recruiting
Experience
OfficeTeam  August 2015 - Present
Passion Parties  April 2011 - Present
Qualfon   August 2014 - August 2015
United States Infrastructure Corp., Inc. (USIC) (formerly Safe Site)   August 2013 - August 2014
Xerox  May 2012 - August 2013
SOS Staffing - Energy Recruiting Hub   July 2011 - May 2012
Johnstown Milliken Chamber of Commerce   January 2010 - July 2011
SOS Staffing  May 2008 - July 2011
Goodwill Industries of Denver  May 2009 - June 2011
The American Legion  February 2004 - May 2011

Skills
Direct Recruiting, Interviewing, Strategy Development, Employee Hiring, Hiring Practices, Conducting Interviews, Screening, Customer Relations, Job Fairs, Application Management, Process Development, Strategic Planning..., Internet Recruiting, Interview Prep, Client Relationship..., Job Search Strategies, Interviews, Recruiting, Customer Service, Strategic Planning, Public Speaking, Training, Call Center, Team Leadership, Teamwork, Building Relationships, Logical Approach, OSHA Certified, Call Centers, Temporary Placement, Employee Relations, Onboarding, New Hire Orientations, Human Resources, CRM, Resume Writing, Cold Calling, Sales, Temporary Staffing, Business Development, Time Management, Career Counseling, Applicant Tracking..., College Recruiting, Staffing Services, Job Coaching, Employee Training, Talent Acquisition, Technical Recruiting, Contract Recruitment

Education
Institute of Business and Medical Careers   1991 — 1992
Medical Assistant, Medical

Windsor High School   1986 — 1990

Misty Shedenhelm Misty Shedenhelm Spokane, Washington Area Details
Misty Shedenhelm's Qualfon Experience June 2007 - March 2014
Job Corporate Quality Manager
Industry Telecommunications
Experience
Qualfon/Center Partners  July 2009 - Present
Qualfon   June 2007 - March 2014

Skills
Sales, Sales Management, Customer Service, Direct Sales, Coaching, Team Building, Customer Satisfaction, Training, Team Leadership, Leadership, Employee Training, Solution Selling, Telecommunications, Call Centers, Customer Retention, Customer Experience, Sales Process, Sales Operations, Selling, Performance Management, Management, Process Improvement, Outsourcing

Education
Spokane Community College
Associate of Arts and Sciences (A.A.S.)

Arty Warren Arty Warren Spokane, Washington Area Details
Arty Warren's Qualfon Experience March 2013 - Present
Job Operations Manager at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   March 2013 - Present
Center Partners/ T-mobile   September 2012 - March 2013
Center Partners  November 2010 - September 2012
Center Partners/ T-mobile   August 2009 - November 2010
Center Partners/ T-mobile   August 2008 - August 2009
Icon Security  May 2007 - August 2008
Icon Security Group   April 2005 - August 2008
T-Mobile USA  August 2007 - May 2008
Firstline Security  April 2003 - September 2005

Skills
Call Center, Sales Management, Workforce Management, Sales Operations, Customer Satisfaction, Customer Service, Leadership Development, Coaching, Avaya, Sales Process, Management, Direct Sales, Microsoft Office, Cold Calling, Public Speaking, Operations Management, Telemarketing, Sales, Account Management, Salesforce.com, Leadership, Training, Customer Experience, Call Centers, Customer Retention, Outsourcing, Time Management, Employee Training, Selling, Team Leadership, Performance Management, Fantasy Football, Poker

Education
Boise State University   2003 — 2005
Associate’s Degree, Associates of Science, 3.2 GPA

Northwest Nazarene University   2002 — 2003
Biochemistry

Kimberly Plucker Kimberly Plucker Spokane, Washington Area Details
Kimberly Plucker's Qualfon Experience 2015 - Present
Job Customer Service Representative at Qualfon
Industry Accounting
Experience
Christian Youth Theater (CYT)   2015 - Present
Qualfon   2015 - Present
Acorn Digital Services   2014 - Present
Driveline Retail Services  2013 - 2014
Hallmark Cards  2013 - 2014
Outcomes Health Information Solutions  2011 - 2013
CROSSMARK  2011 - 2012
Health Care for Women   September 2010 - October 2010
Health Care for Women   June 2010 - July 2010
Coeur Practice Connection   January 2010 - May 2010

Skills
Microsoft Word, Account Management, Customer Service, Medical Terminology, System Administration, CPT, Invoicing, Medical Billing, Merchandising, Outlook, Retail, Software Documentation, Administrative..., Training, Sales, Team Building, Marketing, Microsoft Excel, Public Speaking, Social Media, Leadership, Time Management, Social Networking

Education
North Idaho College   2010 — 2012
Associate's Degree

North Idaho College   2010 — 2011
Electronic Medical Records Adoption, PSC, Medical Billing Specialist

North Idaho College   2008 — 2010
A.A.S., Medical Billing Specialist

Nicholas Britz Nicholas Britz Coeur D Alene, Idaho Details
Nicholas Britz's Qualfon Experience January 2013 - Present
Job Subject Matter Expert at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   January 2013 - Present
Qualfon/Center Partners  September 2011 - January 2013
Qualfon/Center Partners  March 2009 - September 2011
Coldwater Creek  September 2008 - March 2009
Elemech, Inc.   March 2007 - September 2008
Circuit City  November 2003 - March 2007

Skills
Call Centers, Team Leadership, Outsourcing, Quality Assurance, Sales, Team Building, Workforce Management, Sales Management, Operations Management, Process Improvement, Technical Communication, Computer Repair, Problem Solving, Microsoft Excel, Personal Development, Project Planning, Technical Support, Microsoft Word, Time Management, Active Directory, PowerPoint, System Administration, Troubleshooting, Computer Hardware, Project Planning and..., Process Management, Sales Process, Telecommunications..., Call Center..., Microsoft Office

Education
Waubonsee Community College   2005 — 2006
Computer science

DeVry University   2004 — 2005
Telecommunications

Rose Franchoise Solicar Rose Franchoise Solicar Greater San Diego Area Details
Rose Franchoise Solicar's Qualfon Experience April 2011 - September 2011
Job Account Delivery Manager at Raso Solutions, LLC
Industry Staffing and Recruiting
Experience
Raso Solutions, LLC   June 2015 - Present
Eastridge Workforce Solutions  April 2015 - July 2015
Myelin Resources   May 2014 - February 2015
Eastridge InfoTech  February 2012 - May 2014
Qualfon   April 2011 - September 2011

Skills
Technical Recruiting, Recruiting, Sourcing, Screening Resumes, Applicant Tracking..., Networking, IT Recruitment, Contract Recruitment, Internet Recruiting, Temporary Placement, SharePoint, Information Technology, Staffing Services, SDLC, Screening, Management, Talent Acquisition, Staff Augmentation, Permanent Placement, College Recruiting, Executive Search, Interviews, Temporary Staffing, Onboarding, Recruitment Advertising, Corporate Recruiting, RPO, Cold Calling, Candidate Generation, Employer Branding, Benefits Negotiation, Hiring, Resume Writing, Search, Full-life Cycle..., Human Resources, Boolean Searching, Talent Management, HRIS, Industrial Sector, Negotiation, IT Outsourcing, Awesomeness

Education
University of San Carlos   2007 — 2011
Bachelor's degree

Russell Teater Russell Teater Spokane, Washington Area Details
Russell Teater's Qualfon Experience August 2010 - June 2014
Job Russ Teater is a Service Desk Technician from Coeur d'Alene, ID
Industry Information Technology and Services
Experience
Incyte Diagnostics  June 2015 - Present
Liberty Mutual Insurance  June 2014 - May 2015
Qualfon   August 2010 - June 2014
Center Partners  March 2010 - August 2010
GameStop  October 2009 - January 2010
Northwest Solutions Investment Group, LLC   May 2009 - November 2009
Bent Rebar Company, LLC   April 2006 - January 2009
United States Army  July 1997 - July 2000

Skills
Computer Hardware, Database Administration, System Administration, Servers, Desktop Computers, Network Security, Network Hardware, Call Center, Customer Satisfaction, Active Directory, Windows Server, Windows 7, Computer Proficiency, Computer Repair, Web Site Production, Human Resources, Peripherals, Marketing, Statistics, Protocol, CAD, Army, XP, Call Centers, WSUS, Software Installation, Citrix, Group Policy, Microsoft Exchange, Hardware, Windows XP, Switches, Customer Service, Management, Team Leadership, Leadership, Technical Support, Team Building

Education
Ashford University   2009 — 2012
BA, Social & Criminal Justice/Psychology

United States Army Signal School   1998 — 1998
Diploma, Information Systems Operator/Analyst

Basic Combat Training   1997 — 1997

Coeur d'Alene High School   1993 — 1997
High School Diploma, General Studies

Bambie Ransdell Bambie Ransdell Fort Collins, Colorado Area Details
Bambie Ransdell's Qualfon Experience May 2014 - Present
Job Account Manager at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   May 2014 - Present
Center Partners  May 2008 - May 2014

Skills
Call Center, Call Center Development, Operations Management, Outsourcing, Customer Satisfaction, Customer Service, Avaya, Leadership Development, Morale, Microsoft Excel, PowerPoint, Analytical Skills, Staffing Analysis, Building Relationships, Business Relationship..., JD Power, Six Sigma, Call Centers, Customer Experience, Contact Center..., Customer Retention, Coaching, Team Leadership, Sales Operations, Process Improvement, Team Building, Management, Sales Management

Education
Colorado State University-Pueblo
BA, Business Management

Barbara Mitchell, PHR, SHRM-CP Barbara Mitchell, PHR, SHRM-CP Spokane, Washington Area Details
Barbara Mitchell, PHR, SHRM-CP's Qualfon Experience August 2012 - July 2014
Job HR Business Partner at Stimson Lumber
Industry Human Resources
Experience
Stimson Lumber  September 2015 - Present
Smiths Power - PDIONYXPolyPhaserTranstector  July 2014 - September 2015
Qualfon   August 2012 - July 2014
Center Partners  March 2012 - September 2012
Center Partners  October 2010 - March 2012

Skills
Time Management, Data Entry, Outlook, Customer Service, HRIS, Call Centers, Leadership, Full-life Cycle..., Behavioral Interviewing, Statistical Data..., Human Resources, Microsoft Office, Hiring, Management, Internet Recruiting, Employee Relations, Temporary Placement, Performance Management, Interviews, Employee Training, Onboarding, New Hire Orientations, FMLA, Employee Benefits, College Recruiting, Applicant Tracking..., Recruiting, Training, HR Policies, Employee Engagement, Talent Acquisition

Education
Gonzaga University - School of Business Administration   2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

Lewis-Clark State College   2010 — 2011
BBA, Business Administration/Marketing

Glenda Eddy Glenda Eddy Windsor, Colorado Details
Glenda Eddy's Qualfon Experience December 2008 - Present
Job Workforce Manager at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   December 2008 - Present
Hollisearch   September 2001 - August 2008

Skills
Strategic Planning, Staff Development, Problem Solving, Computer Proficiency, Workforce Management, Workforce Planning, Documentation, public records research

Education
University of Northern Colorado   1984 — 1987
Bachelor of Arts, Psychology

Martha Gallardo Martha Gallardo San Antonio, Texas Details
Martha Gallardo's Qualfon Experience June 2002 - March 2004
Job Bilingual Customer Service & Sales Representative
Industry Telecommunications
Experience
Bank of America  June 2015 - Present
Monstritos Mty   2013 - 2015
Teleperformance Mexico  June 2014 - October 2014
M SALGADO   May 2011 - April 2014
Hispanic Teleservices Corporation  March 2004 - August 2005
Qualfon   June 2002 - March 2004
Mecanizados Saludos S. A. de C. V.   June 2001 - October 2002

Skills
Customer Service, Call Centers, Bilingual-English/Spanis..., Technical Support, Inbound Marketing, PC, Mac OS, Graphic Design, Designs, Amigurumi, Fiber Arts, Illustrator, Vector Illustration, Photoshop, After Effects, Digital Photography, Craft, Graphic Arts, Yarn, Small Business, Branding & Identity, Branding Ideas, Branding Consultancy, handmade toys, handemade, crochet, Microsoft Word, Nursing, Research, Internet, Graphics, Photography, Illustration, Image Editing, Art

Education
Universidad Autónoma de Nuevo León   2007 — 2010
Licentiate degree, Nursing Science

Escuela de Fotografía Ansel Adams   2002 — 2003
Diplomado, Photography

CEDIM   2000 — 2002
Licentiate degree, Graphic Design and Publicity

Elizabeth Landers Elizabeth Landers Fort Collins, Colorado Details
Elizabeth Landers's Qualfon Experience January 2014 - June 2014
Job Operations Manager at STARTEK
Industry Telecommunications
Experience
RE/MAX Alliance  December 2014 - June 2015
Qualfon   January 2014 - June 2014
Center Partners  February 2013 - January 2014
Center Partners  January 2010 - February 2013
Center Partners  September 2009 - January 2010

Skills
Real Estate, Real Estate Transactions, Sales Presentations, Client Relations, Sales Operations, Legal Contract Review, Executive Support, Contract Law, Call Centers, Customer Satisfaction, Customer Retention, Workforce Management, Customer Experience, Leadership, Coaching, Operations Management, Contact Centers, Call Center, Contact Center..., Call Center Development, BPO, Time Management, Sales, Telemarketing, Performance Management, Customer Service, IDPs, Peer Leadership, Microsoft Office, Training, Outsourcing, Employee Training, Cross-functional Team..., Employee Engagement, Avaya, Training Delivery, Management, Avaya IP Telephony, Interviews, Team Management, Analysis

Education
Kaplan College-Denver   2014 — 2014
Colorado Real Estate Broker Certification, Real Estate

Colorado State University
Bachelors Studies

Front Range Community College
Associates Studies

Ethan Roberts Ethan Roberts Fort Collins, Colorado Details
Ethan Roberts's Qualfon Experience December 2014 - Present
Job Site Administrative Assistant
Industry Outsourcing/Offshoring
Experience
Qualfon   December 2014 - Present
Qualfon   September 2012 - January 2014
Diamond Wire Material Technologies  May 2011 - November 2012
Security Athletic Association   May 2009 - August 2011

Skills
Customer Satisfaction, Call Centers, Call Center Development, Workforce Management, Contact Center..., Contact Center..., Hair Care, Customer Service, Team Leadership, Quality Assurance, Contact Centers, Call Center..., Team Building, Training, Process Improvement, Integrity Management, Committed to..., Helping Others Succeed, Problem Solving, Inbound Marketing, Table Tennis, Customer Experience, Microsoft Excel, Vendor Management, Vendor Relationship..., Telecommunications, Process Management

Education
Front Range Community College   2014 — 2016
Associate of Science (AS)

Mesa Ridge High school   2008 — 2010

Mara Eidsvoog Mara Eidsvoog Spokane, Washington Area Details
Mara Eidsvoog's Qualfon Experience September 2014 - Present
Job Consultative Sales at Qualfon
Industry Health, Wellness and Fitness
Experience
Qualfon   September 2014 - Present
University of Colorado Hospital  May 2013 - May 2014
DICK'S Sporting Goods  November 2013 - December 2013
University of Colorado Hospital  February 2013 - April 2013
RuffaloCODY  May 2011 - October 2011

Skills
Community Outreach, Audiology, Volunteer Management, ABR, Hearing Aids, Fundraising, Reading Audiograms, OAEs, Hearing Screening..., Statistics, Tinnitus, Social Psychology..., Clinical Observation, Scoring APHAB and..., PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Project Management, Events Coordination, Public Speaking, Research, Event Planning, Social Media, Social Networking, Nonprofits

Education
University of Colorado at Boulder   2010 — 2013
Bachelor's degree, Speech, Language and Hearing Science

University of Colorado at Boulder   2009 — 2013
Bachelor's degree, Psychology

University of Colorado at Boulder   2010 — 2013
Minor, Linguistics

Bryan McCann Bryan McCann Greater New York City Area Details
Bryan McCann's Qualfon Experience June 2013 - Present
Job Business Development Executive
Industry Outsourcing/Offshoring
Experience
Qualfon   June 2013 - Present
Aspetuck Properties   November 2005 - June 2013
Vertrue  January 2006 - April 2012
XSVoice   January 2004 - December 2005
Simplink Corporation   June 2003 - December 2003
i3 Mobile  April 2001 - April 2003
Sprint Nextel  October 1997 - April 2001
Biomet 3i  August 1995 - October 1997
Ocwen Financial Corporation  January 1995 - August 1995
SNET (acquired by AT&T)   1979 - 1995

Skills
Business Development, Start-ups, New Business Development, Outsourcing, Strategic Planning, Strategic Partnerships, Product Development, Telecommunications, E-commerce, Product Management, P&L Management, Mobile Marketing, Leadership, Strategy, Team Building, Operations Management, CRM, Direct Marketing, Customer Service, Call Centers, Digital Marketing, Sales Management

Education
Quinnipiac University
MBA, Business Management

University of Bridgeport
BS, Computer Information Systems

Mike Marrow Mike Marrow Boca Raton, Florida Details
Mike Marrow's Qualfon Experience February 2012 - Present
Job CEO at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   February 2012 - Present
APAC Customer Services, Inc.   January 2008 - September 2010
Affiliated Computer Services  January 2003 - January 2008
CyberRep, Inc   January 1999 - January 2003
IRT  January 1997 - January 1999
PRC, LLC  1996 - 1997

Skills
BPO, Workforce Management, Call Center, Outbound, Outsourcing, Contact Centers, Telecommunications, Account Management, Avaya, Business Development, Business Process, Business Process..., CRM, Call Center Development, Call Centers, Change Management, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Employee Engagement, Executive Management, Inbound Marketing, Lead Generation, Leadership, Management, Offshoring, Operations Management, P, Performance Management, Process Improvement, Professional Services, Quality Assurance, Recruiting, SaaS, Service Delivery, Six Sigma, Strategy, Team Building, Team Leadership, Team Management, Technical Support, Telemarketing, Training, Vendor Management

Education
San Jose State University
Bachelor of Arts (B.A.), Mathematics

San Jose State University
Master of Education (MEd), Educational/Instructional Technology

Steven Fall Steven Fall Coeur D Alene, Idaho Details
Steven Fall's Qualfon Experience August 2015 - Present
Job IT System Administrator at Qualfon
Industry Computer & Network Security
Experience
Qualfon   August 2015 - Present
Qualfon   August 2014 - August 2015
Qualfon/Center Partners  May 2006 - August 2014
Center Partners  May 2002 - May 2006
Target  July 1998 - April 2002

Skills
Windows Server, Group Policy, Active Directory, Windows 7, System Administration, Laptops, WSUS, WDS, Call Centers, Nessus, Computer Hardware, Technical Support, Operating Systems, Networking, Servers, System Deployment, Computer Repair, Sophos, Antivirus, Troubleshooting, Windows XP Pro

Education
North Idaho College   1999 — 2002
Associate of Applied Science (AAS), Computer Information Technology

Lake City High School   1994 — 1998
High School Diploma

Juan Romano Juan Romano Mountain View, California Details
Juan Romano's Qualfon Experience June 2005 - September 2007
Job Recruitment at Astreya Partners
Industry Staffing and Recruiting
Experience
Pierpoint International  July 2014 - Present
Gobierno de la Ciudad de Buenos Aires  March 2014 - July 2014
Gobierno de la Ciudad de Buenos Aires  April 2013 - March 2014
Kenexa  March 2010 - April 2013
Avature  October 2008 - March 2010
Pierpoint International  September 2007 - October 2008
Teleperformance  July 2006 - October 2007
Qualfon   June 2005 - September 2007

Skills
Electrical Engineering, Recruiting, Internet Recruiting, Technical Recruiting, Talent Acquisition, Executive Search, Sourcing, Applicant Tracking..., Screening, Talent Management, Human Resources, Contract Recruitment, Strategic Sourcing, HR Consulting, CRM, Management, Strategy, Temporary Placement, Employee Relations, Networking, Team Management, Project Management, Leadership, Organizational...

Education
Universidad del Salvador   2010 — 2014
Bachelors, Economics

Universidad de Belgrano   2004 — 2008
Political Science

Universidad de Belgrano   2005 — 2007

Charles Kaine Charles Kaine Fort Collins, Colorado Area Details
Charles Kaine's Qualfon Experience January 2013 - Present
Job Training Specialist at Center Partners
Industry Retail
Experience
Qualfon   January 2013 - Present
Sand and Sea Enterprises   July 2006 - July 2012
Reader's Cove Bookstore   2006 - 2009

Skills
Social Media, Marketing, Entrepreneurship, Social Networking, Online Marketing, Blogging, Social Media Marketing, Sales, Event Planning, Public Speaking, Coaching, Customer Service, Public Relations, Marketing Strategy, Copywriting, Team Building, New Business Development, Fundraising, Leadership, Small Business

Education
Colorado State University   1993 — 1996
Bachelor of Arts (BA), English/Language Arts Teacher Education

Henry J. Fordyce Henry J. Fordyce Scranton, Pennsylvania Area Details
Henry J. Fordyce's Qualfon Experience August 2014 - December 2014
Job Telecommunications Field Technician with End 2 End Technologies
Industry Oil & Energy
Experience
End 2 End Technologies (E2E)   December 2014 - Present
Qualfon   August 2014 - December 2014
Idm Enterprises   2012 - 2014
Independent  2012 - 2014
CTI Communications   2012 - 2012
World Class Marketing   November 2011 - 2012
Larimer County Youth Conservation Corps   May 2011 - August 2011
Lionbridge  October 2010 - January 2011
Larimer County  2008 - 2008

Skills
Research, Teamwork, Microsoft Excel, Microsoft Office, Customer Service, Management, Time Management, Leadership, GIS, Testing, Troubleshooting, Public Speaking, Windows, Microsoft Word, Software Documentation, Networking

Education
Colorado State University   2002 — 2008
Bachelor of Science (B.S.), Natural Resources Recreation & Tourism

Mountain Lakes High School   1998 — 2002

Nickola Hubiak Nickola Hubiak Spokane, Washington Area Details
Nickola Hubiak's Qualfon Experience August 2014 - Present
Job Client Relationship Director at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   August 2014 - Present
Qualfon/Center Partners  March 2013 - Present
Center Partners  January 2009 - March 2013

Skills
Contact Center..., Workforce Management, BPO, Call Center, Telemarketing, Customer Satisfaction, Performance Management, Vendor Management, Customer Retention, Employee Relations, Business Process..., Customer Service, Quality Assurance, Training, Leadership Development, Coaching, Onboarding, Team Building, Recruiting, Call Centers, Customer Experience, Outsourcing, Call Center Development, Inbound Marketing, Operations Management, Employee Training, Avaya, Contact Centers, Team Leadership, Team Management, CRM, Employee Engagement, Training Delivery, Process Management, Leadership, Performance Improvement, Management, Telecommunications, Cross-functional Team..., Contact Center..., Avaya Technologies

Education
North Idaho College
Associate of Arts (A.A.), Education

Joanna Hunter Joanna Hunter Fort Collins, Colorado Area Details
Joanna Hunter's Qualfon Experience January 2011 - Present
Job Experienced Project Coordinator
Industry Outsourcing/Offshoring
Experience
Qualfon   January 2011 - Present
Center Partners  January 2006 - January 2011

Skills
Project Management, Restructuring, Team Leadership, Quality Control, Cost Reduction..., Business Development, Strategic Planning, Market Analysis, Account Management, Product Marketing, Merchandising, Accounting, Administrative..., Project Coordination, Leadership, Time Management, Call Centers, Human Resources, Management, Building Relationships

Education
University of Phoenix   2009 — 2011
Bachelor's degree, Accounting, 3.2

Stephanie Bleich Stephanie Bleich Fort Collins, Colorado Area Details
Stephanie Bleich's Qualfon Experience May 2014 - Present
Job Operations Manager at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   May 2014 - Present
Center Partners  May 2010 - May 2014
Center Partners  March 2008 - May 2010
Research Data Design  December 2006 - October 2007

Skills
Workforce Management, Call Center, Outsourcing, Customer Satisfaction, Operations Management, Six Sigma, Performance Management, Process Improvement, Leadership Development, Customer Service, Coaching, Team Leadership, Team Building, Contact Center..., Call Centers, Sales Process, Management, Customer Experience, Call Center Development, BPO, Customer Retention, Contact Centers

Education
Colorado State University

Michael Whitlow-Lovie Michael Whitlow-Lovie Coeur D Alene, Idaho Details
Michael Whitlow-Lovie's Qualfon Experience May 2011 - Present
Job Team Lead at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   May 2011 - Present
Qualfon   August 2009 - May 2011
OfficeMax  May 2008 - May 2009
Shopko  March 2008 - May 2008

Skills
Customer Service, Cold calling, Leadership experience, Microsoft Office, Technology Support, Flexing Communication..., Cash handling, Computer Skills, Telecom Skills, Coaching skills, Basic computer repair, Training Experience, Quality Assurance, Call Centers

Education
Timberlake High School   2001 — 2005
High School

North Idaho College

Kristi Walsh Kristi Walsh Fort Collins, Colorado Details
Kristi Walsh's Qualfon Experience August 2014 - Present
Job Vice President Client Relations
Industry Outsourcing/Offshoring
Experience
Qualfon   August 2014 - Present
Center Partners  April 2012 - Present
Qualfon   2014 - 2014
Center Partners  February 2011 - April 2012
Center Partners  March 2007 - March 2010
Center Partners  November 2005 - March 2007
Center Partners  March 2005 - November 2005
Center Partners  March 2005 - May 2005
Center Partners  December 2001 - March 2005
Coldwater Creek  August 2001 - November 2001

Skills
Performance Management, Project Management, Department Budgeting, Profit Maximization, Call Center, Strengthening Client..., Telecommunications, Team Leadership, Staffing Plans, Strategic Financial..., Sales Operations, Leadership Development, Training, Call Centers, Coaching, Employee Relations, Sales, Employee Engagement, Leadership, Team Building, Customer Satisfaction, Outsourcing, Workforce Management, Vendor Management, Customer Experience, BPO, Project Planning

Education
North Idaho College
General Studies

High School
General Education

Kaitlyn R. Sullivan Kaitlyn R. Sullivan Fort Collins, Colorado Area Details
Kaitlyn R. Sullivan's Qualfon Experience September 2015 - Present
Job Social Media Recruiter at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon   September 2015 - Present
Qualfon   July 2015 - September 2015
Qualfon   July 2008 - July 2015
Clear Channel Radio Loveland, CO   February 2011 - December 2011
Plato's Closet  February 2007 - June 2008
Water Works Car Wash   April 2005 - January 2007

Skills
Journalism, TV News Production, News Writing, Video Editing, Broadcast Journalism, Video Journalism, Radio Broadcasting, Social Media, Customer Satisfaction, Training, Customer Service, Microsoft Office, Technical Support, Final Cut Pro, Call Centers, Leadership, Sales, Customer Retention, Team Leadership, Data Entry, Time Management, Microsoft Excel, Troubleshooting, Facebook, Outlook, PowerPoint, Social Networking, Team Building, Microsoft Word, Customer Support, Windows 7, Customer Experience, Leadership experience, Critical Thinking, Team-oriented, Windows, Avaya, Call Center Development, Coaching, Public Speaking, Cashiering, Inventory Management, Software Documentation, Quality Assurance, Organization, Data Analysis, Technical Writing, Scriptwriting, Editing, Telecommunications

Education
University of Northern Colorado   2006 — 2015
Journalism, Emphasis in Telecommunications

Aims Community College   2008 — 2013
Associate of Arts (AA), Radio Broadcasting

Debra Vranesh Debra Vranesh Fort Collins, Colorado Details
Debra Vranesh's Qualfon Experience July 2004 - Present
Job Corporate Benefits Assistant Qualfon USA
Industry Outsourcing/Offshoring
Experience
Qualfon   July 2004 - Present
Cornerstone Mortgage  October 2002 - October 2003
Bank of Oklahoma  December 1994 - July 2000

Skills
BPO, Customer Satisfaction, Call Centers, Outsourcing, Customer Experience, Telemarketing, Mortgage Servicing, Microsoft Excel, Microsoft Office, Customer Service, Team Leadership, 10 Key, Office Management, PowerPoint, Proofreading, QuickBooks, Quality Assurance, Typing, Windows

Education
Front Range Community College   2004 — 2005

East Central High School
High School Dipoloma

Derrick Noll Derrick Noll Hayden, Idaho Details
Derrick Noll's Qualfon Experience October 2005 - Present
Job
Industry Environmental Services
Experience
Qualfon   October 2005 - Present

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training

Education
North Idaho College   2011 — 2015
Associate's of Environmental Science, Environmental Science

Stefan Armstrong Stefan Armstrong Ithaca, New York Area Details
Stefan Armstrong's Qualfon Experience June 2013 - June 2015
Job LSI North/AQUA Exam Lead at Qualfon
Industry Law Practice
Experience
Self-Employed  November 2013 - Present
Qualfon   June 2013 - June 2015
Kaplan Test Prep  August 2012 - June 2013
SUNY Oneonta  August 2011 - May 2012

Skills
Microsoft Excel, PowerPoint, Access Database

Education
Columbia Law School   2015 — 2018
Doctor of Law (J.D.)

SUNY College at Oneonta   2008 — 2012
Bachelor of Science (B.S.), Biology/Pre-Medicine

Samantha Britz Samantha Britz Denver, Colorado Details
Samantha Britz's Qualfon Experience 2014 - Present
Job Member Services Agent at Qualfon
Industry Medical Practice
Experience
Qualfon   2014 - Present
Highlands Health and Healing   2014 - February 2014
Sears Holdings Corporation  November 2013 - January 2014
Elitch Gardens  May 2012 - September 2013

Skills
Microsoft Word, PowerPoint, QuickBooks, Cashiering, Customer Service, Greek Life, Waitressing, Phone Etiquette, Microsoft Excel, Microsoft Office

Education
Austin College   2012 — 2013

Arapahoe Community College   2011 — 2012

Dolores-Lori Russell Dolores-Lori Russell Spokane, Washington Area Details
Dolores-Lori Russell's Qualfon Experience January 2011 - Present
Job Desktop Technician Tier 2 at Qualfon
Industry Information Technology and Services
Experience
Qualfon   January 2011 - Present

Skills
Technical Support, Operating Systems, Software Installation, Hardware, Computer Maintenance, Networking, Active Directory, Group Policy, Customer Service, Telecommunications, Training, Call Centers, Management, Team Management, Project Management

Education
North Idaho College
Associate's degree, Computer Science and Business Management

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