Quality Call Solutions
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Quality Call Solutions Employees
Innovative Interfaces November 2012 - April 2015
LMi.net 2007 - December 2012
Quality Call Solutions 2002 - 2003
TEKsystems 2000 - 2001
Berlex Biosciences 2000 - 2001
Adhost Internet 1998 - 1999
Wolfe 1998 - 1998
Wolfe 1998 - 1998
New Horizons Computer Learning Centers 1997 - 1998
Skills
System Administration, Technical Support, XP, Troubleshooting, Windows 7, Windows, Unix, Linux, Perl, Web Development, PHP, HTML, Servers, DNS, VMware, Windows Server, Disaster Recovery, Virtualization, TCP/IP, Network Administration, Help Desk Support, Database Administration, MySQL, Cloud Computing, Apache, SQL, OS X
Education
Berkeley Community College 2009 — 2010
4.0
Ohlone College 2005 — 2005
4.0
Diablo Valley College 2000 — 2000
CIS, 4.0
Business & Career Services, Inc. - Illinois workNet January 2012 - Present
TEKsystems August 2012 - January 2013
Accuvoice Inc. May 1999 - January 2012
Quality Call Solutions March 1998 - May 1999
Philips Lighting - Advance Transformer February 1995 - March 1998
Colonial Healthcare Supply December 1992 - February 1995
Service Aviation 1985 - 1995
Service Aviation 1985 - 1995
Integral April 1991 - August 1992
North Shore University Health System February 1989 - April 1991
Skills
Software Project..., Analysis, User Interface Design, Software Quality..., Testing, Documentation, Problem Analysis, Software Training, Technical Presentations, IVR, NLSR, CTI, EDI, X12, EDIFACT, Manufacturing, Distribution, Healthcare, Insurance, Telecommunications, Non-profits, Government, Transportation, Microsoft Office, Outlook Express, Visio, MS Project, PowerPoint, Excel, Access, COBOL, IBM Assembler, RPG II, Microsoft Excel, Hands-on Training, Avaya, Software Documentation, Project Management, Process Improvement, Integration, Quality Assurance, Team Building, Leadership, Call Centers, Project Planning, Program Management, Team Leadership, SharePoint, Human Resources, Networking
Education
Loyola University of Chicago
Business Administration
Northeastern Illinois University
Liberal Arts
Notre Dame HS, Niles Illinois
Oakton Community College
Computer Science
Genesys July 2013 - Present
Genesys August 2012 - Present
Genesys June 2009 - August 2012
Genesys October 2008 - November 2009
Genesys February 2007 - September 2008
Genesys February 2003 - February 2007
Genesys September 2000 - February 2003
Quality Call Solutions January 1997 - September 2000
Household Credit Services, Inc. USA August 1992 - September 1996
Wells Fargo June 1991 - May 1992
Skills
IVR, Program Management, CTI, Genesys, Enterprise Software, Contact Centers, Integration, Cloud Computing, CRM, Cross-functional Team...
Education
California Polytechnic State University-San Luis Obispo 1986 — 1991
BS
Blue Republican Minnesota December 2013 - Present
Various September 2006 - Present
BenSwann.com January 2014 - August 2014
JAGTV May 2013 - September 2013
AOL June 2000 - October 2001
audiohighway.com June 1999 - July 2000
Quality Call Solutions May 1997 - June 1999
Performance December 1995 - March 1997
Skills
Project Management, Cross-functional Team..., Foreign Languages, Language Teaching, Translation, Vendor Management, Fitness Training, Sound Editing, Localization, Speech Technology, Non-profits, Internet, Content Production, Media Production, Community Organizing, Community Engagement, Grassroots Lobbying, Content Management, Volunteer Management, Community Outreach, Management, Fundraising, Leadership, Nonprofits, Multimedia, Social Media, Public Speaking, Voice Over, Customer Service, Editing
Education
San Jose State University
Bachelor’s Degree, Linguistics
Twilio Inc. September 2015 - Present
LiveVox April 2005 - August 2015
Quality Call Solutions December 2000 - April 2005
Skills
SaaS, Cloud Computing, IVR, Scalability, VoIP, SIP, Enterprise Software, Software Development, Agile Methodologies, Troubleshooting, Telephony, Perl, Software Engineering, Unix, Telecommunications, TCP/IP, Web Applications, Enterprise Architecture, Scrum, Call Centers, Linux, Java, Integration, PaaS, Java Enterprise Edition, Salesforce.com, SQL, Quality Center, Cloud Applications, Databases, Data Center, Amazon Web Services..., JavaScript, Software Project..., Web 2.0, Call Center Architecture, VXML, Speech Recognition, XML, Unified Communications, Sales Engineering, Web Services, Database, ACD, Call Control, Cloud Storage, Hybrid Cloud, Product Management, Management
Education
College of DuPage 1999 — 2000
English
Acharya Nagarjuna University 1996 — 1999
Bachelor's Degree, Computers, Statisitics, Math
Walmart eCommerce January 2015 - Present
Vendavo July 2010 - January 2015
Callidus Software March 2005 - February 2010
NUASIS Corporation November 2000 - March 2005
Quality Call Solutions February 1999 - October 2000
Skills
Java, Flex, UI, Swing, ActionScript, J2EE, Agile, SaaS, Java Enterprise Edition, Grails, Groovy, Agile Methodologies
Education
Sri Krishnadevaraya University 1995 — 1998
Master's
Nagarjuna University 1992 — 1995
Bachelor's
eLoyalty - a subsidiary of TeleTech 2011 - Present
eLoyalty Corp October 2005 - Present
HSBC 2004 - 2005
Quality Call Solutions (QCS) 2000 - 2005
Quality Call Solutions 2000 - 2005
Cap Gemini Ernst and Young 1999 - 2000
Skills
Visual Basic, Web Services, CTI, IVR, Telephony, Cisco, CVP, Nuance, Speech Recognition, Integration, Java, Application Development
Education
Bangalore University 1983 — 1988
Rosetta August 2010 - Present
Pedigree Technologies October 2008 - May 2010
Wyndham Vacation Ownership August 2003 - October 2008
Robert Bruce Corporation October 1998 - July 2003
Quality Call Solutions September 1995 - September 1998
MicroAutomation January 1992 - September 1995
Icarus, Inc September 1990 - September 1991
IBM August 1985 - August 1990
Skills
Web Services, Hibernate, SOA, Java Enterprise Edition, Software Development, EJB, Websphere, Eclipse, Struts, JMS, SDLC, WebSphere
Education
University of Southern California 1982 — 1985
MS, Applied Mathematics
University of Iowa 1978 — 1982
BA, Mathematics
Complete Genomics Inc. January 2013 - Present
Complete Genomics Inc. January 2012 - January 2013
Complete Genomics Inc. January 2011 - December 2011
Complete Genomics Inc April 2008 - January 2011
CompuCom - (On-site at Intel Corp) November 2007 - April 2008
Quality Call Solutions March 2000 - November 2007
Skills
Windows Server, Troubleshooting, System Administration, Technical Support, Windows, Linux, Operating Systems, Visio, BMC Remedy, Active Directory, PC Anywhere, Software Deployment, DNA sequencing, DNS, Data Center, Distributed Systems, IT Operations
Education
San Francisco State University 1994 — 1999
BA, Broadcast and Electronic Communication
Austin Community College December 2001 - Present
Quality Call Solutions 1998 - 2001
QCS 1997 - 1998
Bull Information Systems 1988 - 1996
Skills
Unix, Enterprise Software, AIX, Integration, Servers, TSM, TCP/IP, SDLC, Websphere, Sun, Disaster Recovery
Education
NED University of Engineering and Technology 1983 — 1988
BS, Electronics Engineering
Workday December 2014 - Present
Symantec March 2010 - Present
BDNA Corporation April 2006 - May 2009
Applied Biosystems November 2001 - March 2006
Narus Inc December 2000 - August 2001
Quality Call Solutions March 2000 - December 2000
Space Systems Loral August 1997 - March 2000
Fry's Electronics Corporate Headquarters June 1996 - August 1997
Skills
Cloud Computing, Enterprise Software, Integration, Unix, SaaS, Security, Testing, Professional Services, Servers, Software Development, Networking
Education
University of Arkansas 1992 — 1996
BS, Civil Engineering
TiVo 2011 - Present
Quality Call Solutions 1999 - 2001
Skills
Software Engineering, Software Design, Object Oriented Design, Scrum, Agile Methodologies, Software Development, C++, Programming, OOP, Embedded Software, Perl, Perforce, C, Unix, CVS, Multithreading, Distributed Systems, SQLite, Object Oriented Software, SQL, XML, Shell Scripting, MySQL, JSON, HTML, Linux, Eclipse, User Interface, Databases, Software Project..., Embedded Linux, Bash, Integration, Embedded Systems, Set Top Box, UML, Technical Leadership, Design Patterns, Java, Agile Project Management, Git, Oracle, JIRA, Debugging, REST, Web Applications, Unix Shell Scripting
Education
Stanford University 2008 — 2012
Bachelor of Science (BS), Computer Science
Nest Labs August 2012 - Present
OnLive February 2010 - August 2012
Microsoft November 2008 - February 2010
Tellme Networks March 2004 - November 2008
Quality Call Solutions 2001 - 2004
Medem 2000 - 2001
Skills
Unix, MySQL, Ruby on Rails, System Administration, System Architecture, Puppet, Cloud Computing, JavaScript, jQuery, Perl, PHP, SQL, Scalability, Amazon Web Services..., Networking, Ruby, Cassandra, Amazon RDS, Amazon EC2
Education
San Francisco State University 1997 — 1999
Bachelor of Science (BS), Kinesiology and Exercise Science
San Diego State University-California State University 1994 — 1996
Biology, General
ETrade Finance November 2007 - Present
ING April 2008 - December 2011
Quality Call Solutions March 1995 - November 2007
Skills
Software Development, IVR, Voice XML, C/C++, Core Java, Linux/FreeBSD
Education
California State University, Fresno
Bachelor of Science (BS), Electrical Engineering
California State University, Fresno
Master of Science (MS), Computer Science