RBS Card Services
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RBS Card Services Employees
eg solutions plc April 2015 - Present
Vertex Business Services July 2007 - July 2013
Vertex Business Services December 2008 - April 2011
Vertex Data Science July 2007 - December 2008
RBS Card Services 2005 - 2007
Citigroup December 2003 - March 2005
Barclaycard US (formerly Juniper) 2000 - 2003
Goldman Sachs 1998 - 2000
Skills
Customer Experience, Call Center, Service Delivery, Customer Relations, Customer Satisfaction, Shared Services, Business Process..., Operations Management, BPO, Outsourcing, Process Engineering, Change Management, Process Improvement, Performance Management, Vendor Management, Call Centers, Start-ups, CRM, Product Management, Strategy, Mergers & Acquisitions, Business Development, Leadership, Customer Service, Management, Business Analysis, Training, Forecasting, Business Planning, Project Planning, Business Strategy, Enterprise Software, Executive Management, Analysis
Education
Columbia University - Columbia Business School 2002 — 2004
MBA
Eastern University 1987 — 1998
M.Ed., Multicultural Education
Wheaton College 1992 — 1995
BA, English Literature
Lehigh University 1990 — 1991
Citizens Bank 2010 - Present
RBS Card Services March 2003 - October 2010
BrandDirect Marketing February 1999 - July 2002
CUC International (Cendant) 1986 - 1994
Education
State University of New York College at Oswego 1977 — 1981
Bachelor of Science (B.S.), Business Administration/Marketing Minor
Citizens Bank March 2005 - Present
RBS 2006 - Present
Royal Bank of Scotland 1997 - Present
Royal Bank of Scotland April 2005 - August 2011
Royal Bank of Scotland Group 1997 - July 2011
Royal Bank of Scotland Card Services January 2008 - January 2010
RBS Card Services August 2005 - January 2008
Skills
Credit Cards, Banking, Business Analysis, User Acceptance Testing, Financial Risk, Risk Management, Retail Banking, SDLC, Business Requirements, Requirements Gathering, Credit Risk, Operational Risk, Basel II, Requirements Analysis, Stakeholder Management, PMO, Operational Risk..., Vendor Management, Project Delivery, Visio, Process Improvement, Change Management, Analysis, Quality Assurance, Business Intelligence, MS Project, Program Management, Call Centers, Systems Analysis, Software Documentation, Project Management, Governance, Business Process..., Integration, Testing, Project Portfolio..., Data Warehousing, Business Process, CRM, SharePoint
Education
Southern Connecticut State University
Southern Connecticut State University
RBS Card Services Helpdesk ManagerRoyal Bank of Scotland Card Services2005 - Present
Royal Bank of Scotland 1997 - Present
Education
Colorado Technical University 2007 — 2009
Citizens Financial Group, Inc. April 2013 - December 2014
Citizens Bank July 2012 - March 2013
US Commercial Cards - RBS Citizens September 2009 - June 2012
RBS Card Services September 2004 - January 2009
IBM November 1998 - January 2004
Internet Technology team at IBM 1996 - November 1998
Skills
Risk, Issue Identification, Business Analysis, Business Continuity..., SDLC, Enterprise Risk..., Project Management, Information Security, Change Management, Governance, Program Management, Sarbanes-Oxley Act, Basel II, Financial Risk, Operations Management, AML, Analysis, Requirements Analysis, Access, Information Technology, Databases, Fraud, Business Process, KYC, Six Sigma, Internal Controls, Payments, Commercial Banking, Mortgage Lending, Business Process..., Project Portfolio..., Treasury Management, Credit Analysis, Consumer Lending, Relationship Management, Risk Management, Anti Money Laundering
Education
Pace University 1993 — 1996
MIS, Information Systems
Fairfield University
B.A.
New Trier H.S.
Commerce Park Children's Dentistry & Orthodontics March 2011 - July 2014
RBS Card Services July 2001 - January 2009
Sikorsky Aircraft May 1990 - January 2000
Skills
Forecasting, Management, Insurance, Business Analysis, Marketing, Banking, Analysis, Credit Cards, Training, Microsoft Office, Process Improvement, PowerPoint
Education
University of New Haven 1998 — 2000
MBA, Business Administration
Post University 1993 — 1998
Bachelor of Science, Business Management
Royal Bank of Scotland Group Sr. AnalystRoyal Bank of Scotland
RBS Card Services 1988 - Present
RBS - Citizens Financials Group 1988 - Present
RBS Citizens 1988 - Present
RBS 1979 - Present
Royal Bank of Scotland 1979 - Present
Education
University of Connecticut 1979 — 1985
Albertus Magnus College
Masters, Business Administration
Citizens Bank November 2011 - October 2014
RBS Citizens N.A. March 2008 - November 2011
RBS Card Services 2006 - 2008
People's Bank 2002 - 2005
Creative Alliance Marketing & Communications, LLC 2000 - 2001
The Senior Network 1999 - 2000
The Senior Network 1999 - 2000
News America Marketing 1990 - 1999
Skills
Financial Analysis, Product Development, Direct Marketing, Marketing, Budgets, Process Improvement, Banking, Vendor Management, Product Management, Leadership, Segmentation, Analysis, Customer Service, Credit Cards, Management, Retail Banking, Direct Mail, Event Planning, Business Analysis, Project Planning, Forecasting
Education
Sacred Heart University 1988 — 1990
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
RBS Card Services September 1993 - Present
Royal Bank of Scotland (RBS) 1993 - Present
Education
Albertus Magnus College 1998 — 2002
Albertus Magnus College 1998 — 2001
RBS Card Services Vendor ManagerRBS Card Services1987 - Present
Education
Sacred Heart University 1990 — 2000
RBS Citizens August 2009 - Present
RBS Card Services 2006 - August 2009
People's Bank 1998 - 2005
Honeywell Aerospace 1984 - 1998
Education
University of Florida - Warrington College of Business Administration 1974 — 1976
MBA
Haverford College 1970 — 1974
SG Elling January 2009 - Present
RBS Card Services November 2007 - February 2009
Wells Fargo December 2004 - November 2007
Bank of America June 2001 - December 2004
American Express May 1995 - June 2001
Citibank June 1985 - May 1995
Skills
Analytics, Segmentation, Database Marketing, Change Management, Project Management, Relationship Management, Marketing Strategy, Marketing Management, Credit Cards, Customer Acquisition, Marketing Analytics, Loyalty Marketing, Direct Marketing, Marketing, Product Management, Marketing Communications, Online Advertising, E-commerce, Credit, Banking, Brand Management, Retail Banking
Education
New York University - Leonard N. Stern School of Business 1983 — 1985
MBA, Marketing
Columbia University in the City of New York 1975 — 1979
BA, Biology/Psychology
Organizing for America NC 2010 - 2012
RBS Card Services December 2005 - January 2009
Royal Bank of Scotland 2005 - 2009
Miles / Bayer 1987 - 1995
Skills
SAS, SAS programming, Predictive Modeling, Statistical Modeling, SQL, Segmentation, R, Basel II, Analysis, Data Mining, Statistics, Predictive Analytics, Analytics, Quantitative Analytics, Credit Risk, Data Analysis, Credit Cards, Time Series Analysis, Financial Risk, Business Analytics, Econometrics, SAS Programming, Data Management
Education
University of North Carolina at Chapel Hill 1976 — 1985
Ph.D., Biostatistics
University of North Carolina at Chapel Hill 1971 — 1976
B.S., Zoology
Royal Bank of Scotland (RBS) August 2007 - Present
RBS - Card Services May 2006 - August 2007
RBS - Citizens Bank July 2004 - May 2006
Skills
Risk Management, Training, Banking, Auditing, Visio, Credit, Internal Audit, Financial Risk, Management, Finance, Operational Risk, Financial Services, Loans, Customer Service, Capital Markets, Six Sigma, Outlook, Project Planning
Education
Western Connecticut State University
M.B.A., Areas of study included Accounting, Finance, Marketing, Operations, Economics, and Business Law
Grove City College
B.A., French
RBS Citizens 2010 - Present
RBS Card Services 2005 - 2010
RBS 2002 - 2005
United Illuminating 2001 - 2002
Peoples Bank 1998 - 2001
Skills
Banking, Retail Banking, Business Analysis, Financial Risk, Operational Risk..., Operational Risk, Credit Cards, Risk Management, Financial Services, Credit Risk, Basel II, AML, Credit, Consumer Lending, Process Improvement, Vendor Management, Commercial Banking
Education
Indiana University of Pennsylvania 1993 — 1995
Citi Mortgage December 2009 - Present
RBS Card Services June 2007 - December 2009
Hewitt Associates August 2001 - May 2007
Skills
Banking, Credit Cards, Credit, Credit Risk, Risk Management, Financial Risk, Analytics, SAS, Basel II, Financial Modeling
Education
University of Connecticut
Master of Business Administration (M.B.A.)
University of Connecticut
Master’s Degree, Cognition and Instruction