RCI Company
Industry: Company
DescriptionRCI is a timeshare exchange company with over 4,300 affiliated resorts in 110 countries. Founded in Indiana in 1974 by Jon and Christel DeHaan, RCI is one of the two main timeshare exchange businesses, along with Interval International (II). Customer service: 1 (800) 338-7777 Parent organization: Wyndham Destinations Headquarters location: United States of America Founder: Christel DeHaan Founded: 1974 Headquarters: Parsippany-Troy Hills, NJ, Carmel, IN, Kettering, United Kingdom
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RCI Employees
RCI August 2013 - Present
TCM Offshore LLC February 2012 - September 2013
CTS February 2010 - January 2013
Skills
Paint, Supervisory Skills, Gas, Inspection, Petrochemical, Petroleum, Pipelines, Pressure Vessels, Coatings, Materials, Oil, Offshore Drilling, Onshore, Piping, Construction, Refinery
Education
Grambling State University
Private Provider September 2012 - Present
University of Phoenix/Ready Minds June 2012 - Present
Argosy University 2010 - Present
Akal Holistic Services March 2010 - August 2012
RCI May 2008 - June 2010
National Counseling Group 2007 - 2010
Psychiatric Rehabilitation Services (PRS) 2005 - 2008
Alcohol and Drug Services January 2006 - April 2006
Multicultural Clinical Center 2006 - 2006
Skills
Family Therapy, Adolescents, Counseling Psychology, Psychology, Case Managment, Mental Health Counseling, Anger Management, Life Transitions, Group Therapy, CBT, Clinical Supervision, Psychotherapy, Case Management, Mental Health, Therapists, Mindfulness, Social Services, Self-esteem, Career Counseling, Interventions, Treatment
Education
Argosy University Washington, DC 2009 — 2012
Ed.D., Counseling Psychology (CES)
Argosy University Washington, DC 2005 — 2007
Masters, Counseling Psychology
Cedar Crest College 2000 — 2004
B.A., Psychology
RCI January 2012 - Present
RCI - Consultant to Welligent, Inc. October 2007 - February 2014
Candle Corporation March 1995 - May 1999
Dun & Bradstreet Software March 1992 - March 1995
Skills
Project Management, Customer Service, Leadership, Team Building, Team Leadership, Los Angeles County..., IBHIS (Los Angeles..., Reporting and analysis, Business Intelligence
Education
California State University-Long Beach
RCI 1988 - Present
Skills
Special Events..., Event Management, Relationship Management, Conference Production, Tourism, Event Planning, Hotels, Hospitality, Direct Marketing, New Business Development, Team Building, Marketing, Marketing Strategy, Resorts, Leisure, Vacation
Education
Indiana University Bloomington
Bachelor of Arts (B.A.)
Indiana University Bloomington
Bachelor's degree, Telecommunications
ARIA Mpls March 2013 - Present
IJL January 2012 - December 2014
St. Croix Solutions February 2012 - October 2012
RCI September 2011 - August 2012
FIVE Event Center October 2010 - September 2011
Hamline University May 2009 - May 2010
Hamline University September 2006 - May 2010
Ad Strategies May 2009 - April 2010
City of Red Wing May 2007 - December 2008
Skills
Event Planning, Event Management, Event Logistics, Adobe Creative Suite, Graphic Design, Brand Developement, Brand Design, Web Design, Photoshop, Illustrator, Dreamweaver, Photo Editing, Wordpress, HTML, Email Marketing, Business Development, Client Development, Personal Branding, Social Networking, Networking, Strategic Planning, Sales, Hospitality, Marketing, Constant Contact, Marketing Strategy, Wedding Management, Wedding Planning, Microsoft Office, Microsoft Excel, Brand Development, Image Editing, Consulting, WordPress, Life Coaching, Online Marketing, Marketing Management, Social Media, Marketing Communications, Editing, Customer Service, Facebook, Management, Public Relations, Newsletters, Press Releases, Copywriting, Trade Shows, Social Media Marketing, Recruiting
Education
Hamline University 2006 — 2010
BA, Communications & Psychology
RCI May 2004 - Present
Aspen Systems Corporation January 2002 - April 2004
USAirways August 1997 - January 2002
Skills
Instructional Design, Program Management, Quality Assurance, Performance Management, Training Facilitation, Training Design, Coaching, Team Building, Customer Service, Training, Organizational..., Sales, Employee Training, Leadership Development, Leadership, Change Management, Talent Management
Education
Indiana Wesleyan University 2005 — 2007
MSM, Management
Indiana University Bloomington
Journalism
PMHS
College Prep
Utopia Living January 2007 - Present
Utopia Living - Spa Utopia September 2001 - Present
Marathon March 2005 - December 2013
Utopia Living - Spa Utopia 2001 - 2013
National Black Caucus of State Legislators 2010 - 2010
Georgia STAND-UP 2010 - 2010
RCI July 2007 - November 2008
HR Works 2005 - 2008
Skills
Coaching, Recruiting, Talent Management, Executive Coaching, Employee Relations, Talent Acquisition, Team Building, Strategic Planning, Performance Management, Account Management, Training, Project Management, Public Speaking, Leadership, Leadership Development, Management, Organizational..., Hiring, Strategy, Human Resources, Interviews, Staff Development, Wellness, Marketing, Executive Search, Business Development, Healthcare, Policy, Sourcing, Entrepreneurship, Workshop Facilitation, Lifestyle Coaching, Management Consulting, Career Counseling, Career Development, Emotional Intelligence, Social Networking, Conflict Resolution, Holistic Health, Personal Development, Employee Training, Organizational..., Therapeutic Massage, Small Business, Lifestyle
Education
College of Executive Coaching 2009 — 2009
n/a, Executive Coaching
Rising Spirit Institue of Natural Health 2001 — 2002
Certification/License, Professional Massage Therapy/Holistic Health
Clark Atlanta University 1992 — 1996
Bachelor of Arts, Major: Business Administration - Concentration: Marketing
KAP Project Services, LTD May 2014 - January 2015
Dollar General March 2012 - December 2012
The Horseman Store May 2011 - November 2011
Lanmark Staffing April 2011 - May 2011
Lanmark Staffing February 2011 - April 2011
Tracer Industries February 2009 - March 2010
Bechtel Corporation August 2008 - January 2009
Echo Mantenance January 2008 - April 2008
Echo Mantenance September 2007 - January 2008
RCI June 2007 - July 2007
Skills
Clerical Skills, Accounts Payable, Invoicing, Spreadsheets, Accounting, Microsoft Excel, Microsoft Word, Time Management, Human Resources, Payroll, Financial Reporting, Timekeeping, Account Reconciliation, Data Entry, Peachtree, General Ledger, SAP, Inventory Control, Bank Reconciliation, Customer Service, Invoice Processing, Teamwork, Office Administration, Fax, Management, Filing, Microsoft Office, Construction
Education
ITI Technical College 2002 — 2004
Associate's degree, CAD/CADD Drafting and/or Design Technology/Technician, 3.54GPA
Ascension College 2000 — 2001
General Office Occupations and Clerical Services, 3.90GPA
Emergency Services August 2014 - Present
RCI April 2009 - August 2014
Chugach Alaska Corporation April 2008 - April 2009
Chugach Alaska Corporation September 2005 - April 2009
Chugach Alaska Corporation July 2004 - June 2005
Government Services June 2002 - October 2004
U.S. Army July 1998 - July 2001
Skills
Leadership, Contract Management, Change Management, Training, Customer Service, Strategic Planning, Software Documentation, Management, Project Management, Government, PowerPoint, Program Management, Budgets, System Administration, Team Building, Contract Negotiation, Recruiting, Team Management, Project Planning, Policy, Human Resources, Microsoft Office, Process Improvement, Vendor Management, Procurement, Microsoft Excel
Education
Webster University 2001 — 2003
Master's degree, Business Administration and Management, General, A's and B's I graduated with Honors
Hawaii Pacific University 1998 — 2001
Human Resources Development, HRM
The George Washington University - School of Business
Master's Certificate in Government Contracting, Government Contracting
Exhibits Development Group LD/OperatorSilhouette Lights & StagingAugust 2014 - Present
Exhibits Development Group April 2014 - Present
CR3 Entertainment, LLC March 2012 - Present
The Knitting Factory October 2006 - Present
EMS March 2013 - February 2014
LMG Concerts August 2013 - August 2013
Premier Exhibitions March 2009 - June 2012
Paper Mache, LLC June 2006 - October 2011
RCI June 1998 - September 2007
Skills
Adobe Creative Suite, High End Systems, Pro Tools, Hog 500, Microsoft Office, Hog 3 & Roadhog, Cubase, EntTec Dongle, SFX, Hog PC, MS Project, Audio Engineering, Paradora Show Control, Event Management, Lighting, Sound
Education
Eastern Washington University 2005 — 2006
Computer Science (CS) & Electrical Engineering (EE)
2003-2006Spokane Falls Comm. College 2003 — 2006
Associates of Science Transfer (AST), Advanced Mathematics and Computer Science (CS)
Document Imaging Partners May 2014 - Present
Xerox September 2011 - April 2014
RCI July 2010 - August 2011
Langdon Hall July 2009 - July 2010
Skills
Hotels, Customer Service, Event Management, Social Media, Public Relations, Marketing Communications, Budget, Key Account Management, Key Account..., Account Management, Budgets, Sales, SaaS, Direct Sales, Analysis, Management, Long-term Customer...
Education
Niagara College 2004 — 2008
Bachelor's degree, Hospitality Administration/Management
Conestoga College 2004 — 2005
Diploma, Business/Commerce, General
Niagara College 2002 — 2003
Certificate, Culinary Arts/Chef Training
Indiana Department of Revenue April 2013 - Present
Covance (Contracted through TeamSoft) August 2011 - February 2013
HCC Insurance March 2011 - August 2011
Safis Solutions, LLC March 2007 - February 2011
Theoris 2005 - 2007
Technisource 2003 - 2005
CREW Technical Services 2002 - 2003
Farm Bureau Insurance 1998 - 2001
RCI 1983 - 1998
Skills
21 CFR Part 11, Pharmaceutical Industry, Quality Assurance, Sales, Management, Technical Writing, Testing, SharePoint, Integration, Software Documentation, Leadership, FDA, Validation, Process Improvement, Training, Project Management, EDRMS, GMP, Program Management, SDLC, Business Analysis, Requirements Gathering
Education
Ball State University 1973 — 1977
B.S., History Antropology
Hoosier Park September 2014 - Present
Insights Consulting, Inc. January 2014 - May 2014
Insights Consulting, Inc. October 2013 - January 2014
State of Indiana May 2013 - October 2013
Hoaglin Companies January 2009 - April 2013
Hoaglin Companies July 2007 - January 2009
Hoaglin Companies November 2006 - July 2007
Hoaglin To Go Cafe & Marketplace August 2004 - November 2006
RCI 2000 - 2004
Skills
Human Resources, Payroll, Employee Benefits, New Hire Orientations, Employee Relations, Onboarding, Benefits Administration, HRIS, Applicant Tracking..., Microsoft Office, Recruiting, Performance Management, PeopleSoft, Management, HR Policies, QuickBooks, Restaurants, Employee Handbooks, Personnel Management, Hiring, Interviews, Job Descriptions, Performance Appraisal, Accounting, Accounts Payable, Accounts Receivable, Paychex, People Skills, Training, Employee Training, Talent Management, Sourcing, Screening, Screening Resumes, Outlook, Interview Preparation, HRIS Database Management, Compensation, Talent Acquisition, Leave of Absence..., Workers' Compensation..., Hiring Employees, Employment Law, ADP ezLaborManager, Organization, Team Leadership, Conflict Resolution, 401k, ADP Payroll
Education
Indiana University - Kelley School of Business 2005 — 2010
BS, Human Resources & Management
Chapman Institute
Chapman Institute
Technicolor June 2014 - Present
Prime-Real Estate Professionals, LLC December 2004 - Present
ProTrans International October 2012 - February 2013
Schilli Specialized Inc. December 2007 - February 2010
Schilli Transportation Services September 2005 - December 2007
RCI March 2004 - September 2005
Schulte and Associates September 2002 - December 2004
Sadler and Associates January 2003 - November 2003
United Airlines January 2000 - October 2001
UPS 1997 - 1997
Skills
Real Estate, Negotiation, Customer Service, Strategic Planning, Contract Negotiation, Sales, Selling, Real Estate Transactions, Residential Homes, Sellers, Foreclosures, Short Sales, First Time Home Buyers, Relocation, Real Estate Economics, Single Family Homes, Property, Marketing Strategy, New Business Development, Team Building, REO, Listings, New Home Sales, Operations Management, Microsoft Office, New Homes, Microsoft Excel, Microsoft Word, Strategy, Pricing, Property Management, Investors, Entrepreneurship, Investment Properties, Construction, Brokerage, Marketing, Management, Leadership
Education
Ball State University - College of Business 2002 — 2004
Masters of Business, Entrepreneurship/Entrepreneurial Studies, 3.34
Purdue University 1994 — 1999
Bachelors of Science, Aeronautical/Aerospace Engineering Technology/Technician, 3.44
Wyndham Worldwide / RCI October 1988 - Present
RCI 1988 - Present
Kay Jewelers, JB Robinson Jewelers August 1984 - September 1988
Skills
Business Analysis, Cross-functional Team..., Employee Benefits, Forecasting, Fundraising, Hospitality, Key Account Management, Project Management, Advertising, Selling, Revenue Analysis, Business Development, Business Planning, Performance Management, Sales Operations, CRM, B2B, Merchandising, Profit, Sales, Training, Customer Service, Time Management, Hiring, Business Strategy, Teamwork
Education
Indiana University Bloomington 1980 — 1984
Marketing, Psychology Minor
Dublin Coffman High School 1976 — 1980
Angie's List April 2015 - Present
Doug McSchooler Photography & Design 1982 - Present
Indy Men's Magazine 2005 - 2007
ATA Airlines 1999 - 2005
RCI 1997 - 1999
Tribune-Star 1991 - 1997
The Shelbyville News 1987 - 1991
Skills
AP Style, Adobe Creative Suite, Advertising, Art Direction, Commercial Photography, Creative Direction, Digital Photography, Documentary Photography, Editorial, Editorial Photography, Final Cut Pro, Fine Art Photography, Graphic Design, Image Editing, InDesign, Journalism, Layout, Lightroom, Mac, Magazines, Multimedia, Newspaper Design, Newspapers, Photo Editor, Photo Mechanic, Photography, Photojournalism, Photos, Photoshop, Portrait Photography, Publications, Publishing, QuarkXPress, Sports Photography, Storytelling, Travel Photography, Video, Video Editing, Videography
Education
Indiana State University 1983 — 1987
Avon High School 1980 — 1983
hedgehog lab March 2015 - Present
Oomph, Inc. February 2012 - March 2015
Schneider Associates January 2010 - November 2011
Schneider Associates January 2007 - December 2009
Swirlingmedia September 2006 - January 2007
ASRI September 2004 - September 2006
RCI February 2000 - August 2004
Skills
Marketing Strategy, Social Media, Integrated Marketing, Advertising, Graphic Design, Video, Facebook, Social Media Marketing, Market Research, Web Content, Marketing Communications, Marketing Management, Email Marketing, Media Relations, Sales, Blogging, Digital Strategy, Public Relations, Digital Marketing, Online Marketing, WordPress, Brand Development, Leadership, SEO, Strategy, Online Advertising, Creative Direction
Education
Emerson College 2004 — 2006
M.A, Integrated Marketing Communications
Syracuse University 1994 — 1998
B.A, Communication Design
RCI May 2015 - Present
Cisco September 2014 - April 2015
Contractor January 2014 - August 2014
Regents Consulting, Inc. March 2011 - December 2013
Regents Consulting, Inc. January 2012 - November 2013
Ericsson August 2010 - March 2011
Cisco Systems January 2010 - August 2010
Cox Communications August 2008 - December 2009
Comcast Cable July 2004 - August 2008
United States Department of Defense June 2003 - July 2004
Skills
Telecommunications, IP, VoIP, Broadband, Ethernet, Network Design, Wireless, Network Engineering, VOD, Switches, Routing, IPTV, DOCSIS, TCP/IP, Troubleshooting, MPEG, WAN, Cisco Technologies, Network Architecture, MPLS, Unix Shell Scripting, Unix, Linux, Leadership, Broadcast, Customer Service, CCNA, DNS, DHCP, Network Administration, LAN-WAN, Frame Relay, Sales Engineering, T1, Cisco Routers, Pre-sales, VLAN, Networking, Cabling, Integration, Computer Network..., OSPF, DWDM, Routers, Cisco IOS, Wireless Networking, Provisioning, Systems Engineering, System Administration, Network Communications
Education
Gwinnett Technical College 2006 — 2009
AAS, Networks and Linux
Regis University 1992 — 1994
US Navy Data Systems A and C Schools
ECS-Federal January 2005 - Present
Jeri-Lynn Construction Company, Inc March 1998 - January 2005
RCI March 1996 - March 1998
United States Navy 1969 - 1995
Skills
Technical Writing, Technical Documentation, Adobe Acrobat, Desktop Publishing, Cobol, Fortran, Adobe InDesign, Technical Editing, Software Documentation, Online Help, COBOL, InDesign, FrameMaker, DITA, Technical Communication, SnagIt, HTML, XMetal, Manuals, Content Management, Technical Training, Editing, Structured Authoring, XML, CMS, Proposal Writing, Project Management, Microsoft Office, Program Management, Visio, Troubleshooting, Project Planning
Education
Northwood University 1983 — 1989
Associate's Degree, Computer Information Management/Business Information Management
Delgado Community College 1983 — 1986
Saint Bernard College 1967 — 1968
RCI November 2002 - Present
RCA Consumer Electronics July 1974 - August 2002
Skills
Logistics, Management, Transportation, Customer Service, Sales, Account Management, Customer Satisfaction, Sales Management, Marketing, Salesforce.com, Call Centers, Forecasting, Marketing Strategy, Direct Marketing, Operations Management
Education
Harrison College
Associate Business, English, Business Math, Shorthand, Business Law
Atlas Consulting 1992 - Present
RCI 2008 - 2010
Skills
Roofers, Waterproofing, Roofs, Construction Management, Construction, Contract Negotiation, Masonry, Building Envelope, Re-Roofing, Restoration, Building Materials, Sealants, Gutters, Design-Build, Flooring, Insulation, Home Inspections, Contractors, Residential Roofing, Subcontracting, Project Estimation, Renovation, Green Roofs, Building Science, LEED, Custom Homes, Carpentry, Residential Homes, Value Engineering, Project Bidding, Concrete, Decks, Pre-construction, Builders, Green Building, Contract Management, Siding, Walls, Tiles, Water Damage
Education
Doane College
Bachelor of Arts (B.A.)
Milford High School
Realistic Computing Inc. March 2000 - Present
RCI April 1998 - Present
Realistic Computing Inc. 1997 - Present
Skills
Windows Server, Unix, Microsoft SQL Server, XML, Visio, Technical Support, Training, JavaScript, ASP.NET, Databases, Disaster Recovery, IIS, Java, Management, Program Management, Project Management, Requirements Analysis, SharePoint, Software Development, Strategic Planning, XP
Education
Hood College 1992 — 1996
Computer Science
University of Maryland Baltimore County
ADESA September 2014 - Present
Kiwanis International May 2008 - August 2014
self-employed April 1996 - August 2014
RCI 2007 - 2008
The Printing Company April 1991 - May 1996
Skills
Blogging, Editing, Magazines, Marketing, Web Content, Publishing, Content Management, Newsletters, Copywriting, Proofreading, Copy Editing, News Writing, AP Style, Feature Articles, Books, Editorial, Press Releases
Education
Indiana University Bloomington 1985 — 1989
Bachelor's degree, Journalism
Compass Group North America September 2015 - Present
Compass Group North America September 2014 - September 2015
Delaware North Companies November 2013 - September 2015
Alexander Mann Solutions at Rolls-Royce June 2012 - September 2013
ARAMARK July 2011 - June 2012
ARAMARK March 2006 - June 2011
Human Capital Management June 2004 - March 2006
Eli Lilly and Company March 2001 - June 2004
Eli Lilly and Company 1998 - 2004
RCI 1995 - 1998
Skills
Onboarding, Sourcing, Talent Acquisition, Recruiting, HR Consulting, Mergers, Talent Management, Human Resources, Training, Hiring, Management, Employee Training, Operations Management, Employee Engagement, Leadership, Benefits Negotiation, Recruitment Advertising, Coaching, Organizational..., Employee Benefits, Employee Relations, Temporary Placement, Employer Branding, Benefits Administration, Screening, Resume Writing, HR Policies, Mergers & Acquisitions, Contract Recruitment, Succession Planning, Leadership Development, Workforce Planning, Taleo, Screening Resumes, HRIS, New Hire Orientations, Interviews, Personnel Management, Vendor Management, Deferred Compensation, Performance Management, Staffing Services, Executive Search, Internet Recruiting, Career Development, FMLA
Education
Ball State University - College of Business 1982 — 1984
BS
Taylor University 1980 — 1982
GNS February 2012 - Present
IGS January 2006 - January 2012
RCI January 2003 - March 2005
procom January 2000 - February 2003
TSS wireless February 1997 - March 2001
Skills
SEO, Software Development, SQL, SEM, JavaScript, Agile Methodologies, MySQL, PHP, Scrum, Microsoft SQL Server, C#, Unix, Subversion, Product Management, Linux, jQuery, AJAX, Java, Web Development, Web Applications
Education
California State University-Fullerton 2001 — 2002
BS, ASP/VB
El Camino College 1995 — 1998
Computer scinece
Stockholm University 1986 — 1990
Bachelor of Science (BS), steer och regler
Freelance Writing Services April 1999 - Present
RCI October 1988 - October 1996
Education
Hanover College 1984 — 1988
BA, Psychology
Independent Contractor April 2013 - Present
Salient Federal Solutions May 2012 - April 2013
OVERALL EXPERIENCE January 1975 - December 2012
Serco - North America January 2008 - April 2012
General Dynamics Information Technology January 1990 - November 2007
ANTEON/SHERIKON 1990 - 2006
US Navy SPAWAR January 1989 - December 1989
RCI January 1985 - January 1987
Advanced Technology Inc January 1982 - January 1985
CACI International Inc January 1979 - January 1982
Skills
Integration, Requirements Analysis, Operations Management, Team Leadership, PMP, ITIL, Business Analysis, IT Service Management, Proposal Writing, Project Management, Vendor Management, IT Strategy, Systems Engineering, Business Transformation, Strategic Planning, DoD, Six Sigma, Program Management, Government Contracting, Process Improvement, Strategy, Project Planning, Government, Training, Software Documentation, Leadership, Management, Military, Security, Analysis, Management Consulting
Education
George Mason University - School of Business 1984 — 1987
MBA, Business
Navy Supply Corp School - Athens, GA 1975 — 1976
Navy Supply Management, Global Supply, Disbursing, Food Service, Retail Operations, Ship Service (Barbershop, laundry, etc), Pass
Georgia Institute of Technology 1971 — 1975
Bachelor of Science (BS), Industrial Management
IBM (Experis/Manpower) April 2015 - Present
IntraHealth International September 2014 - April 2015
DEMAND FORCE - INTUIT (Software Sales & Marketing) December 2013 - September 2014
THE UTOPIAN BRAND July 2010 - December 2013
SOURCE RIGHT SOLUTIONS - TRAVELPORT/WORLDSPAN January 2010 - July 2010
RCI January 2007 - January 2009
HR Works/Contracts January 2002 - January 2007
Skills
Corporate Recruiting, Talent Acquisition, Executive Coaching, Virtual Recruiting, Recruiting, Internet Recruiting, Temporary Placement, Training, Employee Benefits, Executive Search, Leadership, Applicant Tracking..., Strategy, Human Resources, Interviews, Sourcing, Management, Hiring, Screening
Education
College of Executive Coaching (International Coaching Federation (ICF) 2009 — 2010
Post Graduate, Executive & Life Coaching, Associate Certified Coach (ACC) with ICF (International Coaching Federation)
Clark Atlanta University
Bachelor of Arts, Business Administration; Marketing
Cambridge Health Alliance January 2013 - Present
Cambridge Health Alliance January 2008 - January 2013
Harvard University July 2006 - June 2007
American Nurses Association June 2003 - July 2005
RCI February 1995 - November 2000
Skills
Market Research, Strategic Planning, Marketing Management, Marketing Strategy, Brand Development, SWOT analysis, Competitive Analysis, Political Affairs, Writing, Corporate Communications, Strategic Communications, Marketing Communications, Cross-functional Team..., Leadership, Strategy, Management, Program Management, Product Development, Marketing, Product Marketing, Research, Social Media, Project Planning, Integrated Marketing, Project Management, Brand Management, Budgets, Data Analysis
Education
Harvard University Kennedy School of Government 2005 — 2006
MPA, Economics, Geopolitics, International Affairs, Public Policy
Indiana University - Kelley School of Business 1991 — 1993
MBA, Marketing Management, Market Research, Product Management, Advertising
CGI November 2008 - Present
Rogers Communications February 2007 - November 2008
RCI February 2007 - November 2008
Rogers Communications 2007 - 2008
CGI 2001 - 2007
Bell Canada March 2000 - February 2002
Bell 1978 - 2000
Skills
Business Intelligence, Program Management, Customer Satisfaction, Professional Services, IT Service Management, Business Analysis, Change Management, Enterprise Architecture, Business Process, ITIL, Strategy, Team Leadership
Education
American University 2002 — 2004
Master of Science (M.Sc.), Organizational Behavior Studies
University of Toronto 1975 — 1979
Bachelor's degree
PhonePRO July 2011 - Present
ETI Performance Improvement May 2009 - July 2011
LQ Performance Strategies 2002 - 2009
Tailored Training 2000 - 2002
RCI 1985 - 2000
Resort Condominiums International (RCI) 1985 - 2000
Skills
Training, Coaching, Needs Analysis, Workshop Facilitation, Instructional Design, Team Building, Business Planning, Leadership Development, Customer Service, Leadership, Strategic Planning, Staff Development, Emotional Intelligence, Process Improvement, Instructor-led Training, Nonprofits, Negotiation, Call Centers, Executive Coaching, Management, Organizational..., Training Delivery, Performance Consulting, Employee Engagement, Team Leadership, Blended Learning, ADDIE, Learning Management
Education
Coach U 2009 — 2009
Performance Coach and Trainer, The Coaching Clinic
Butler University 1977 — 1981
BS, Public and Corporate Communications
TTI
Advanced Behaviorial Studies
RCI September 2004 - Present
Group RCI 2004 - Present
RCI / Wyndham Worldwide 2004 - Present
levinson restuarants 2002 - 2004
TGI Fridays 2002 - 2004
Steak n Shake 2000 - 2004
KY Retirement Systems 1998 - 2000
Skills
State Tax, Tax Accounting, Tax Research, Sales, Sales Tax, Use Tax, Payroll Taxes, State Tax Planning, CCH Research, Tax Returns, Multi-State Sales Tax, Multi-state tax returns, Tax Preparation, Account Reconciliation, Tax Software, Process Improvement, Access, Tax, Accounting, Financial Analysis, Auditing, Internal Controls, General Ledger, Financial Reporting, Managerial Finance
Education
Flagler College 1997 — 2000
Accounting
Sullivan University 1995 — 1999
Better World Books July 2014 - Present
MartinLogan / Paradigm / Anthem May 2011 - July 2014
Belden December 2009 - May 2011
Klipsch October 1999 - July 2009
Conseco 1997 - 1999
RCI 1993 - 1996
DowElanco 1992 - 1993
Studio A Advertising 1992 - 1992
The Estridge Companies 1987 - 1991
Skills
Budgets, Marketing, Analysis, Product Marketing, Product Development, Sales, Forecasting, Project Planning, Product Management, Inventory Management, Financial Analysis, Sales Management, Supply Chain, New Business Development, Time Management, Strategy, Strategic Planning, Consumer Electronics, Account Management, Competitive Analysis, Sales Operations, Cross-functional Team..., Purchasing, Retail
Education
University of Notre Dame 1996 — 1997
MBA Program
Hanover College 1986 — 1990
Carmel High School 1982 — 1986
S3 Communications Group PresidentMcArthur Real Estate GroupJanuary 2012 - Present
IUPUI 2008 - Present
IUPUI School of Journalism Advisory Council 2009 - January 2011
Indianapolis Woman 2005 - 2007
RCI 2001 - 2004
Indiana State Medical Association 1997 - 2001
The Indianapolis Star 1992 - 1997
Skills
Medical Writing, Editing, Newsletters, Press Releases, Editorial, Copywriting, Journalism, Social Media Marketing, Social Networking, Interviews, Magazines, Marketing, Storytelling, Publishing, Feature Articles, Marketing Copy, Publicity, Web Design, Public Relations, Blogging, Books, Publications
Education
Ball State University 1999 — 2001
Masters, Journalism and Public Relastions
Indiana University-Purdue University at Indianapolis 1988 — 1992
Bachelor's degree, Journalism
Microsoft April 2010 - Present
Fusion Alliance June 2005 - January 2010
Simon Property Group 2007 - 2008
Haverstick Consulting November 2000 - June 2005
RCI 2001 - 2002
Central Newspapers Technology February 2000 - November 2000
LUCRUM 1997 - 2000
Skills
Business Intelligence, Business Analysis, Integration, Management, Requirements Gathering, CRM, Analysis, Consulting, Software Project..., Training, Enterprise Software, IT Strategy, SSRS, .NET, Web Applications, Data Migration, SaaS, SDLC, Requirements Analysis, Software Documentation, ITIL, Software Development, Microsoft Technologies, Process Improvement, Databases, IT Management, Microsoft SQL Server, Cognos
Education
Indiana State University
Bachelor of Science
Self-employed February 2007 - Present
Klipsch Group, Inc. December 2005 - February 2006
Butler University June 2004 - November 2005
Charles Schwab May 2003 - April 2004
RCI May 1988 - April 1997
Skills
HP, Storage Area Networks, Linux, Virtualization, Storage, VMware, Data Center, Disaster Recovery, SAN, VMware ESX, DHCP, Cluster, HP-UX, Hardware, Servers
Education
Ivy Tech Community College 2015 — 2017
Computer and Information Sciences and Support Services, 3.75
Ivy Tech Community College 1991 — 1993
Indiana University-Purdue University at Indianapolis 1988 — 1990
Central State University 1979 — 1981
DistinctTech Inc. July 2013 - Present
RCI April 2013 - May 2013
Website Design Consultant May 2012 - January 2013
T-2 d.o.o. June 2012 - December 2012
Bell Canada January 2011 - August 2012
CN September 2005 - January 2011
The Beer Store September 2002 - June 2005
Cineplex Entertainment November 2001 - July 2003
Bell June 1999 - October 2000
Skills
Telecommunications, Help Desk Support, Windows, Software Installation, Project Management, Red Hat Linux, JavaScript, Cisco Networking, DSL, MySQL, CCENT, PHP, Microsoft Excel, Home Networking, Oracle, AJAX, Visual Basic 5.0/6.0, Cisco Networking Devices, Project Coordination, Quality Assurance, IP Networking, Network Administration, Telephony
Education
Humber College 2004 — 2004
Oracle 10g Database Administration, Data Modeling/Warehousing and Database Administration
Humber College 2001 — 2003
Diploma Conferred, Computer Programming and Analysis, 3.5
Seneca College of Applied Arts and Technology 1998 — 2001
Computer Programming and Analysis
BAA
Roche August 2014 - Present
Cambria August 2013 - September 2014
Language training center March 2013 - July 2013
SMC Corporation of America February 2008 - March 2013
RCI September 2006 - February 2008
Skills
Outstanding Customer..., Computer Savvy, Efficient,..., Team Oriented, Training, Team Building, Public Speaking, Spanish, Coaching, Leadership, Strategic Planning, Project Management, Social Networking, Nonprofits, Sales, Customer Retention, Microsoft Office, Event Planning, Multilingual, Customer Satisfaction, Time Management, Teaching, PowerPoint, Customer Experience, Customer Service, Program Management
Education
University of Wisconsin-Madison 2005 — 2008
Master's degree, Educational Analysis and Policy
DePauw University 2000 — 2004
Bachelor's degree, Romance Languages, Literatures, and Linguistics
Elite Merchant Services LLC May 2010 - Present
Dynamic Payment Systems November 2009 - Present
Payment Alliance International February 2008 - December 2009
RCI January 2001 - January 2005
Skills
Excel, Advertising, ATM, ATM networks, Credit Card Processing, Sales Management, Sales Operations, Customer Service, Credit Cards, Team Building, Team Leadership, Small Business, Business Strategy, Strategic Partnerships, Sales Process
Education
Eastern Michigan University 2005 — 2007
Marketing
Northern Arizona University 1998 — 2002
RCI May 2010 - Present
Skills
Medical/Surgical, Nursing, Healthcare, CPR Certified, Clinical Research, Medication...
Education
Excelsior College 2013 — 2015
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Hondros College 2009 — 2010
Lpn, Practical Nursing, Vocational Nursing
Duke Energy Corporation January 2015 - Present
Lime Energy January 2012 - December 2013
Profit Insight December 2005 - January 2012
Cutera Success Insights January 2008 - January 2009
Designtex August 2004 - December 2005
MCI August 1992 - May 1994
RCI 1989 - 1991
Skills
Social Media, Marketing Communications, Marketing Strategy, Microsoft Office, Event Planning, Problem Solving, PowerPoint, Market Research, Marketing Management, Online Marketing, Word, Email Marketing, Public Relations, Direct Marketing, Social Media Marketing, Event Management, Proposal Writing, Brand Development, Online Advertising, Marketing, CRM, Account Management, New Business Development, Leadership, Customer Service
Education
Indiana State University
NCAA Eligibility Center June 2007 - Present
IEI Financial Services June 2005 - June 2007
RCI March 1998 - January 2005
Mayflower Group, Inc. 1979 - 1998
Skills
Team Building, Sales, Vendor Management, Program Management, Social Media, Call Center, Call Centers, Performance Management, Marketing, Customer Service, Cross-functional Team..., Operations Management, Ticket Sales, Coaching, Process Improvement, Public Speaking, Contact Centers, Event Planning, Access, CRM, Higher Education, Leadership, Facebook, Training, Sports Marketing, Budgets, Account Management, Salesforce.com, Microsoft Excel, Project Management, Leadership Development, Customer Satisfaction, Change Management, Sponsorship, Sports, Nonprofits, PowerPoint, Microsoft Office, Team Leadership, Fundraising, Microsoft Word, Social Networking, Athletics, Public Relations, Management, Event Management, Strategic Planning, Employee Training, Contract Negotiation, Sports Management
Education
Hillsdale College 1969 — 1973
BA, History
CMR Partners August 2013 - April 2015
CMR Partners LLP February 2012 - August 2013
CMR Associates October 2010 - August 2013
CMR Partners. LLP July 2002 - August 2011
CMR Partners, LLP November 1999 - July 2002
Sugar Creek Landscaping April 1996 - November 1999
RCI October 1992 - July 1996
Sizzler June 1984 - September 1992
Skills
Multi-unit, Restaurant Management, Multi-Unit Management, Restaurants, Food Service, Labor Control, Hospitality, Profit, Catering, Culinary Skills, Team Building, Food Cost Management, Employee Training, P&L Management, Inventory Management, Leadership, Multi-Unit
Education
Earlham College 1976 — 1982
Physical Education
Western National Group May 2012 - Present
Aimco March 2007 - November 2011
Gourmet Shuttle, INC May 2004 - March 2007
Gourmet Shuttle, INC May 2003 - March 2007
RCI September 1998 - March 2001
Skills
Property Management, Real Estate, HUD, Relocation, Apartments, Account Management, Advertising, Contract Negotiation, Customer Service, Finance, Management, Marketing, Residential Homes, Training, Sales
Education
Fullerton International Language Center - Fullerton, CA Full Immersion English Language Program, 200 2002 — 2003
Anadolu Üniversitesi 1994 — 1998
Associate's degree, Economics
Bostanci High School 1990 — 1993
FULLBEAUTY Brands October 2013 - Present
Simons Bitzer & Associates August 2008 - October 2013
RCI 1993 - 1997
Arthur Anderson 1989 - 1993
Skills
Income Tax, Accounting, Bookkeeping, Yellow Book, Small Business, Tax, Management, Tax Preparation, Corporate Tax, Financial Planners, Customer Service, Financial Reporting, GAAP, Tax Returns, Strategic Planning, General Ledger, QuickBooks, CPA, Accounts Payable
Education
Indiana University Bloomington 1986 — 1989
Accounting
Wyndham Worldwide / RCI March 2010 - Present
Wyndham Worldwide / RCI September 2009 - March 2010
Wyndham Worldwide / RCI February 2009 - September 2009
Bluegreen Corporation July 2003 - October 2008
RCI December 1992 - September 2002
Skills
Call Center, Leadership, Program Management, Business Process, Account Management, Call Centers, Sales Management, Analysis, Sales, Customer Satisfaction, Salesforce.com, Management, Team Leadership, Coaching, Customer Service, Training, Team Building, Performance Management, Operations Management
Education
Indiana Business College 1987 — 1989
Associates, Travel Management
Raindrop Roofing NW LLC June 2015 - Present
Paramount Group January 2014 - June 2015
RCI 2013 - 2014
Polygon Northwest December 2012 - October 2013
Elite Construction Services LLC February 2003 - November 2012
Interstate Roofing, Inc. April 1999 - February 2003
Skills
Contractors, Structural Engineering, Quality Assurance, Construction Safety, Cost Management, Construction Management, Highways, Bridge, Earthworks, CAD, Feasibility Studies, Renovation, Inspection, Framing, Project Estimation, MS Project, Plumbing, Drywall, Doors, Process Scheduler, Subcontracting, Project Coordination, Change Orders, Roofers, LEED, Cost Control, Stormwater Management, Project Control, Pre-construction, Procurement, Project Bidding, High Rise, Construction Drawings, Green Building, Design Management, Design-Build, Land Development, Estimates, Commercial Management, Surveying, Contract Negotiation, Sales
Education
Portland State University 2008 — 2014
Bachelor of Engineering (B.E.), Civil Engineering
Clark College 1982 — 1984
Associate of Arts (AA), Mathematics
John S. Connor, Inc May 2014 - Present
RCI October 2012 - May 2014
GTS Group May 2009 - October 2012
GTS Group November 2006 - April 2009
dhl September 2003 - March 2006
Whitlogistics 2006 - 2006
airborne express June 1995 - September 2003
Avalotis 1989 - 1992
Skills
Transportation, Shipping, Logistics, Freight, Transportation..., International Logistics, 3PL, Supply Chain Management, Contract Negotiation, Operations Management, LTL, Freight Forwarding, Negotiation, Account Management, Warehousing, Logistics Management, Sales, Truckload, Reverse Logistics, Income Statement, Container, Air Freight, Supply Chain, Ocean, Trucking, Supply Chain..., Customs Regulations, Warehouse Management, Ocean Freight, Management, Leadership, Inventory Management, Supply Chain Consulting, Pricing, Import, FTL, P&L Management, Customs Brokerage, Fleet Management, Sales Management, Distribution Center..., Sales Process, International Business, Key Performance..., Team Building
Education
California University of Pennsylvania
Bachelor of Arts (BA), Urban Studies/Parks and Rec
Serco July 2008 - Present
ARINC January 2005 - July 2008
RCI April 1998 - March 2005
BAH 1992 - 1997
Skills
Technical Writing, Proposal Writing, Technical Documentation, Government Contracting, Information Assurance, Configuration Management, Technical Communication, Editing, Technical Editing, Proofreading, Online Help, Publications, Software Documentation, Quality Assurance, Adobe Acrobat, DoD, Analysis, Security Clearance, CMMI, Systems Engineering, Earned Value Management, RoboHelp, Air Traffic Control, Navy, SharePoint
Education
George Mason University 1981 — 1987
Master of Fine Arts (M.F.A.), Creative Writing
Marshall University 1977 — 1978
Bachelor of Arts (B.A.), English
Modern Analytics September 2010 - Present
modern analytics January 2001 - Present
Genalytics 1998 - 2001
Tessera October 1996 - November 2000
Epsilon May 1995 - September 1996
RCI May 1993 - April 1995
Krannert Institute of Cardiology April 1992 - April 1993
Skills
Neural Networks, Genetic Algorithms, Fuzzy Logic, Predictive Modeling, SAS, Analytics, Statistics, Predictive Analytics, Business Intelligence, Text Mining, Data Analysis, Data Mining, Software Development, Business Strategy, Statistical Modeling, Direct Marketing, Web Analytics, Database Marketing, Logistic Regression, Forecasting, Regression, Modeling, Customer Relations, Analysis, Microsoft Office, Start-ups, Customer Analysis, SAS programming, Data Warehousing, Machine Learning, Optimization, Business Analytics, Segmentation, Time Series Analysis
Education
Indiana University-Purdue University at Indianapolis 1991 — 1993
Applied Statistics
Butler University 1988 — 1992
Bachelor of Science, Mathematics
Cynosure, Inc. December 2012 - Present
Cynosure, Inc. April 2011 - December 2012
GE Healthcare 2009 - 2011
ONI Medical Systems 2006 - 2009
RCI 2000 - 2004
Skills
Medical Devices, Consumer Marketing, Strategic Planning, Direct Marketing, Product Management, Marketing Management, Strategy, Selling Skills, Marketing, Healthcare, Product Marketing, Marketing Strategy, Sales Presentations, Radiology, Market Research, Business Development, Online Marketing, Advertising, Lead Generation, Leadership, Product Development, Sales, Sales Process, Global Marketing, Value Propositions, Messaging, Marketing Communications, Social Media, Cardiology, Training, Sales Operations, Cross-functional Team..., Account Management, Market Development
Education
Denison University
BA, Chemistry; Communications
Southern New Hampshire University MBA
MBA Coursework, Marketing
DuCharme, McMillen & Associates March 2012 - September 2014
Delta Faucet Company July 2008 - October 2011
Duke Realty Corporation May 2006 - May 2008
EY October 2005 - May 2006
SearchSoft Solutions January 2002 - April 2005
ETS July 1998 - April 2001
RCI September 1993 - July 1997
Skills
Customer Relations, Problem Solving, Document Management, Information Mangement, Trade Show Skills, Sales Presentation, Corporate Training, Web-based presentations, Intermediate Excel, Understands relational..., Microsoft Excel, Customer Service, Project Management, Recruiting, Sales Presentations, Software Documentation, Marketing
Education
Indiana State University 1977 — 1982
Bachelor of Science, Special Education, Held teaching licenses in Indiana and Texas
Bluegreen Vacations November 2013 - Present
Bluegreen Corporation November 2011 - Present
Bluegreen Corporation August 2007 - November 2011
RCI 2002 - 2007
Resort Condominiums International (RCI) 1998 - 2007
Skills
Scheduling, Workforce Management, Forecasting, Call Centers, Management, Leadership, Process Scheduler, Team Building, Project Planning, Workforce Planning, Business Analysis, Analytics, Process Improvement, CRM
Education
Indiana University Bloomington 1994 — 1998
B.A, Germanic Studies, Political Science
Independent Consulting May 2009 - Present
Haverstick Inc December 1999 - May 2009
Roche Diagnostics August 1997 - December 1999
PolyGram Holding, Inc April 1996 - August 1997
RCI September 1988 - April 1996
Education
Indiana State University
BS, Mathematics, Computer Science
RCI October 1993 - Present
Education
DePauw University 1983 — 1987
BA, Spanish, B+ GPA A in my major Spanish
Self Employed November 2008 - Present
Starwood Hotels & Resorts December 2006 - March 2008
Resorts Development Group 2006 - 2007
Global Resorts, Inc. August 2002 - July 2006
Kingstown Reef at the Crowne Plaza Resort Hotel September 1998 - September 2002
Bluegreen Corporation 1997 - 1998
RCI 1990 - 1996
RCI - Resort Condominiums International 1990 - 1996
Resort Condominiums International / RCI / Cendant 1990 - 1996
Skills
Hospitality, Resorts, Real Estate, Hotels, Hospitality Industry, Negotiation, Hospitality Management, Sales Management, Tourism, Start-ups, Public Speaking, Customer Relations, Team Building, Marketing Strategy, Budgeting, Contract Negotiation, Hiring, Selling, Problem Solving, Coaching, Mentoring, Budgets, Operations Management, Customer Satisfaction, Business Planning, Leadership, Customer Service, Online Marketing, Hotel Management, Marketing, Yield Management, Luxury, Training, Sales, Revenue Analysis, Recruiting, Trade Shows, Leisure, Forecasting, Pre-opening, Front Office, Online Advertising, Public Relations, Property Management..., New Business Development, P&L, Social Media Marketing, Event Planning, Market Planning, Income Statement
Education
Valencia College 1973 — 1975
Associates, Arts, Business
Edinboro University of Pennsylvania
American Library Association December 2011 - Present
Laurie D. Borman Editorial Services July 2009 - Present
Society of American Travel Writers Foundation 2000 - 2012
Spertus Institute of Jewish Studies October 2010 - December 2011
Pace Communications June 2010 - October 2010
Loyola University Chicago March 2010 - May 2010
AOL Time Warner October 2009 - February 2010
Rand McNally April 2000 - July 2009
RCI January 1989 - March 2000
Skills
Editing, Editorial, Proofreading, Web Content, Copywriting, Copy Editing, Newspaper, Travel Writing, Journalism, Content Development, Public Relations, Publicity, Social Media, Blogging, Publishing, Writing, Publications, Media Relations, Storytelling, Press Releases, Facebook, Magazines, Management, Freelance Writing, Video, Feature Articles, Content Strategy, Creative Direction, Interviews, Content Management, AP Style, News Writing, Books, Corporate Communications
Education
Indiana University Bloomington
BA, Journalism
Indiana University Bloomington
Accenture February 2014 - Present
CGI May 2013 - February 2014
Symantec October 2012 - April 2013
NASDAQ OMX August 2011 - October 2012
Siteworx April 2011 - August 2011
Ally Financial Inc. July 2010 - April 2011
RCI August 2008 - October 2008
Democracy Data and Communications September 2005 - July 2008
Intelsat Global Services 1998 - 2004
Menusoft 1996 - 1998
Skills
SDLC, Quality Assurance, Test Planning, Software Quality..., Integration, Testing, Manual Testing, Microsoft SQL Server, Program Management, Scrum, User Acceptance Testing, Regression Testing, Test Automation
Education
Jami'at Al-Kuwait 1984 — 1988
BS, Computer Science and Math
Charles Schwab April 2011 - Present
MDC Holdings November 2009 - April 2011
Standard & Poor's, a McGraw-Hill division. May 2002 - November 2009
Vaultus March 2000 - April 2002
RCI December 1998 - February 2000
Skills
SDLC, Quality Center, CMM, Offshore Outsourcing, Agile Methodologies, QTP, Scrum, Quality Assurance, Software Quality..., Test Automation, Requirements Analysis, Testing, Agile Project Management, Test Planning, Software Project..., Web Services, Process Improvement, ERP, Software Development, Agile Testing, IT Management, CRM, Management, Test Management, Vendor Management, CMMI
Education
Regis University 2000 — 2005
MSCIS, IT Mng, OO design
Baruch College, City University of New York (CUNY) 1992 — 1995
BBA, Economics, Business
RCI August 2009 - Present
Keane 1997 - 1999
Ajilon June 1997 - August 1998
W.W. Grainger February 1991 - February 1997
IBM Corporation September 1981 - August 1991
Skills
Consultative Selling, New Business Development, Sales Presentations, Account Management, Key Account Management, Sales Process, Client Retention, Direct Sales
Education
Duke University 1977 — 1981
B.A., History
LUQS 2009 - 2014
RCI 2008 - 2009
Danalco Impressions inc. 2006 - 2008
Cascades récupération 2002 - 2006
Skills
Microsoft Office, B2B, New Business Development, Rétention de la..., Développement du..., Obtention de résultats, Écoute et communication, Gestion du temps, Account management, CRM
Education
HEC Montréal
Baccalauréat- cumul certificat - administration des affaires
Atlantic Services Group, Inc. July 2013 - Present
Atlantic Services Group, Inc. December 2010 - June 2013
Stategic! November 2008 - April 2012
Propark America January 2011 - March 2012
RCI December 2008 - October 2010
KPMG October 2005 - March 2008
Office of Federal Housing Enterprise Oversight (OFHEO) August 2004 - October 2005
Pay Taylor & Associates July 2004 - August 2004
Law Office of James A. Comander August 2003 - May 2004
Federal Bureau of Investigation (FBI) January 2003 - August 2003
Skills
Legal Research, Legal Writing, Risk Management, Risk Assessment, Operational Risk..., Business Process..., Leading Organizational..., Quality Assurance, Auditing, Logistics, Strategic Planning, Operations Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Professional Services, Legal Assistance, Legal Compliance, Project Management, Public Meeting..., Enterprise Risk..., Internal Audit, Quality Auditing, Operational Risk, Operational Efficiency, Operational Analysis, Operational Strategy, Customer Service, Leadership
Education
University of Miami School of Law 2001 — 2004
Juris Doctor Degree, Law
Flagler College 1996 — 2000
Bachelor of Arts, Accounting, Pre-Law, Business Administration, Political Science
Edward Little High School 1993 — 1996
High School Diploma, College Preparation
Zotefoams plc December 2014 - Present
Brown Mackie College December 2014 - February 2015
Brown Mackie College August 2009 - November 2014
Dillards 2010 - 2012
National College of Business & Technology June 2009 - August 2009
BWF America, Inc October 2007 - March 2009
Fitzgerald Henne & Associates, Inc. August 2006 - February 2007
Jackson Community College August 2006 - December 2006
Hillsdale Workforce Development and Technology Center February 2006 - June 2006
RCI November 2003 - September 2005
Skills
Leadership, Newsletters, Management, Marketing, Training, Public Speaking, Sales, Customer Service
Education
Indiana Wesleyan University 2000 — 2002
MBA, Business Administration
Butler University 1988 — 1992
BA, Public and Corporate Communications
ITT Educational Services September 2006 - Present
2014 HR Indiana Conference October 2013 - Present
Indiana State Council of SHRM - HR Indiana Annual Conference September 2000 - September 2013
Indiana State Council of SHRM - Indiana State Annual HR Conference October 2009 - September 2010
Roche Diagnostics 2001 - 2006
RealMed 2001 - 2001
The Indianapolis Star 1998 - 1999
Career Consultants 1997 - 1998
RCI 1993 - 1997
NBD 1982 - 1993
Skills
Benefits Negotiation, Employee Benefits, Strategic Leadership, HRIS, Deferred Compensation, Employee Relations
Education
Indiana Wesleyan University 1990 — 1993
BS, Business Administration
Indiana State University 1980 — 1982
Associates, Business
Senior Living of Florida July 2014 - Present
RCI September 2009 - April 2011
Homestore.com April 2002 - August 2004
Signature Consultants August 2000 - March 2002
DataForce ISP April 2000 - July 2000
Oxford Global Resources August 1999 - June 2000
Keane September 1997 - June 1999
Ajilon May 1996 - August 1997
WW Grainger May 1991 - July 1996
IBM October 1981 - April 1991
Skills
Applicant Tracking..., Recruiting, Onboarding, Talent Acquisition, Employee Relations, Human Resources, Talent Management, Technical Recruiting, College Recruiting, Internet Recruiting, HRIS, Interviews, Sourcing, Performance Management, Temporary Placement, Employee Benefits, Employee Engagement, Benefits Administration, Screening, New Hire Orientations, Sales, Staffing Services, Executive Search, Temporary Staffing, Contract Recruitment, Screening Resumes, Hiring, Management, Account Management, Customer Service, Cold Calling, Social Media
Education
Duke University 1977 — 1981
BA History
The Westin July 2015 - Present
RCI April 2014 - January 2015
Capitol City Family Education Services February 2013 - November 2013
BARcelona Tapas August 2012 - April 2013
Skills
Microsoft Excel, Administrative..., Outlook, Data Entry, Microsoft Office, Microsoft Word, Customer Service, Event Planning, Office Administration, PowerPoint, Office Management, Administrative..., Office Equipment, Sales, Telephone Skills, Filing, Multi-line Phone, Hospitality, Scheduling
Education
Central State University 2009 — 2009
Pursuing Bachelor of Arts, Early Childhood Education and Teaching
Covance December 2012 - Present
Covance January 2012 - November 2012
Harrison College October 2010 - March 2012
Eli Lilly and Company August 2001 - November 2010
Management Centre Europe January 2000 - August 2001
ABG Inc January 1997 - February 2000
White River Training & Consulting November 1995 - January 1997
Resort Condominiums International February 1982 - October 1995
Resort Condominiums International February 1982 - October 1995
RCI 1982 - 1995
Skills
Instructional Design, Performance Consulting, Training, Leadership, Cross-functional Team..., Workshop Facilitation, Management, Team Building, Data Analysis, Performance Improvement, Needs Analysis, Program Management, Proposal Writing, Learning Management, Instructor-led Training, Analysis, Coaching, Change Management, ADDIE, Project Management, Curriculum Design, Process Improvement, Training Delivery, Organizational..., Leadership Development, Employee Training, E-Learning, Business Analysis, Nonprofits
Education
Indiana University
Masters, Instructional Systems Technology
Butler University
Bachelor Music Education
Crowe Horwath LLP January 2010 - Present
Crowe Horwath LLP April 2007 - January 2010
RCI October 1997 - April 2007
Conseco January 1997 - October 1997
New Boston Select Group, Inc. January 1996 - July 1996
David Gomez and Associates July 1994 - October 1995
Education
Eastern Illinois University 1990 — 1992
BS, Administrative Mgmt
Hobart High School 1984 — 1986
GE Aviation August 2012 - Present
Fulton Innovation October 2010 - August 2012
GE Aviation Systems 2009 - October 2010
GE Aviation 2007 - October 2009
Smiths Aerospace August 2000 - March 2007
Serco May 1999 - June 2000
RCI 1999 - 2000
Resource Consultants, Inc. 1999 - 2000
USS Stethem (DDG 63) May 1995 - April 1999
Skills
Electrical Engineering, Continuous Improvement, Testing, Project Management, Product Development, Architecture, Systems Engineering, Engineering Management, Embedded Systems, Engineering, Solidworks, Avionics, Aerospace, Visio, Pro Engineer, Electronics, Embedded Software, Earned Value Management, Six Sigma, System Design, Project Planning, Integration, Manufacturing, FMEA, Cross-functional Team..., Program Management, Aircraft, PMP, Root Cause Analysis, Requirements Management
Education
Western Michigan University 2007 — 2009
Master of Science in Engineering Management, Reliability, Continuous Improvement, Simulation and Modelling, ERP Systems, Org Behavior
Grand Valley State University 2000 — 2004
BSEE, Digital and Analog Circuit Design and Analysis
Lyon College 1990 — 1993
NA, Secondary Education - Mathematics
Undisclosed November 2011 - Present
Brightpoint January 2010 - October 2011
Brightpoint North America October 2006 - 2010
RCI February 2005 - October 2006
Brightpoint North America May 2002 - February 2005
Skills
ITIL, Iso 9000, Microsoft Technologies, IT Management, Enterprise Software, Enterprise Architecture, Active Directory, Network Security, Process Improvement, Sarbanes-Oxley, Servers, Solaris, Storage, Unix, VMware, VTL, Windows Server
Education
Ball State University 2001 — 2003
Master's
Ball State University 1996 — 2001
Bachelor's
Sogeti USA LLC November 2004 - Present
CGEY @ Clarian Health Partners January 2003 - December 2004
Liberty Mutual (LRAM) January 2001 - December 2001
RCI January 1997 - December 2000
AlcoaCSI January 1993 - December 1996
Skills
ITIL, Disaster Recovery, PMP, Business Analysis, Security, Project Management, Testing, Business Continuity, Infrastructure, Management, Consulting, Service Desk
Education
Tri-State University 1979 — 1982
Aeronautical Engineering
Indiana University-East
IBM January 2009 - Present
Sun Microsystems October 2000 - November 2008
IBM May 1994 - October 2000
IBM July 1989 - May 1994
ETA Systems 1988 - 1989
Rosemount, Inc. 1986 - 1987
Rundquist Consultants, Inc. 1985 - 1986
RCI 1985 - 1986
St. Olaf College 1984 - 1985
Skills
AIX, Unix, Shell Scripting, Solaris, Virtualization, Unix Shell Scripting, Emacs, Kernel, Bash, System Architecture, Linux, Software Development, Software Design, Distributed Systems, High Availability, Operating Systems, Software Engineering, TCP/IP, Architecture, Debugging, Open Source, Device Drivers, Enterprise Architecture, Red Hat Linux, C, Multithreading, Integration, High Performance..., IBM AIX, Server Architecture, Scalability, Mentoring, Leadership
Education
Carleton College 1980 — 1984
Bachelor of Arts (B.A.)
Bloomington Kennedy High School 1977 — 1980
RCI February 2006 - Present
Verio February 2005 - December 2006
Skills
Microsoft SQL Server, Technical Support, MySQL, Databases, jQuery, IIS, T-SQL, HTML, C#, ASP.NET, SQL, Linux, Microsoft Office, Project Management, SSRS, Business Intelligence, Team Leadership, Relational Databases, Linux Server, Drupal, Wordpress, JavaScript, CSS, PHP
Education
Florida Atlantic University 2003 — 2005
Computer Science
Berkley Net Underwriters, a W R Berkley company September 2011 - Present
Berkley Net Underwriters, W R Berkley October 2009 - October 2011
Wyndham Worldwide / RCI July 2006 - September 2009
RCI June 2006 - September 2009
IBM Global Services December 2004 - July 2006
Maersk Data January 2003 - November 2004
A. P. Moller - Maersk January 2003 - November 2004
Second Foundation August 1998 - December 2002
Education
Bharathiar University 1993 — 1997
IBM - Rational Unified Process Specialist
certification, Rational Unified Process Specialist
Jarden Home Brands February 2006 - Present
RCI October 2001 - November 2005
Fairfield Resorts/Cendant Corporation April 1998 - October 2001
Alltel March 1993 - April 1998
Ilinois Power Company April 1984 - March 1992
Education
Butler University 1977 — 1981
Bachelor of Science, Radio/TV Communications
Wyndham Worldwide / RCI 2008 - Present
Liberty Mutual August 2007 - August 2008
RCI November 1998 - July 2007
Conseco October 1997 - November 1998
Fruit of the Loom June 1996 - October 1997
RCI August 1990 - June 1996
Skills
SDLC, Requirements Analysis
Education
Ball State University - College of Business 1984 — 1990
BS, Business/MIS
La Quinta Inn & Suites June 2013 - Present
The Columbia Club June 2011 - Present
Indianapolis Convention and Visitors Assn. June 1998 - December 2010
Resort Condominiums International (Subsidiary of Cendant Corp.) 1981 - 1997
RCI 1981 - 1997
Resort Condominiums International, Indianapolis, IN 1981 - 1997
Aid Ambulance 1971 - 1981
Skills
International Business, Sales, Customer Service, Management, Food & Beverage, Hospitality, Public Speaking, Tourism, Contract Negotiation, Event Planning, Hotels, Resorts, Public Relations, Hospitality Industry, Event Management, Hotel Management, Negotiation, Meeting Planning, Convention Services, Hospitality Management, Corporate Events, Customer Satisfaction, Front Office, Banquets, Restaurants, Catering, Yield Management, Property Management..., Trade Shows, Revenue Analysis, Hotel Booking, Menu Development, Marketing, Budgets, Employee Training, Pre-opening
Education
Indiana State University 1969 — 1974
Political Science, Paramedicine, Business
Retired December 2012 - Present
PSE&G January 2008 - April 2011
Ernst and Young 2007 - 2007
Cendant 2002 - 2007
RCI 2002 - 2007
Bristol Myers-Squibb 1984 - 2001
ADP 1983 - 1984
Fidelity Bank 1980 - 1983
American Cynamid 1977 - 1980
TRW Credit Data 1969 - 1977
Skills
Contract Management, Strategic Sourcing, Negotiation, Team Building, Mergers, Vendor Management, Contract Negotiations, Outsourcing, Contract Negotiation, Vendor Relations, Cross-functional Team..., Procurement, Sourcing, RFP, Business Process..., Mentoring, Cost Reduction, Problem Solving, Purchasing, Team Leadership, Vendors, Mergers & Acquisitions, Change Management, Operations Management, Management, Global Sourcing, Process Improvement, Project Management, SDLC, ERP, Leadership, SAP, Forecasting, Business Process, Business Strategy, Strategy, Budgets, Strategic Planning, PMP, Supply Chain Management, Spend Analysis, Program Management, Supply Chain, Supply Management, Six Sigma, Project Planning, Analysis, Business Intelligence, Project Portfolio..., CRM
Education
Thomas Edison State College 2008 — 2010
BA, Business Administration and Management, General
Middlesex County College 1988 — 1991
AA, Business
Cypress College 1969 — 1970
business
Orange Coast College 1969 — 1970
business
Magnolia High School 1966 — 1968
High School, Business Administration and Management, General
Wyndham Worldwide / RCI August 2013 - Present
RCI December 2012 - August 2013
Wyndham Worldwide / RCI 2004 - August 2012
First Indiana Bank April 1989 - October 2001
William M. Mercer, Inc. May 1994 - February 1998
Skills
Process Improvement, Business Analysis, Vendor Management, Sarbanes-Oxley Act, Team Leadership, Change Management, Leadership, Business Process..., Program Management, Strategic Planning, Project Portfolio..., PMO, SDLC, Business Intelligence, Business Process, Technical Support, Account Management, Cross-functional Team...
Education
Indiana State University 1977 — 1980
Accounting
HighPoint Global, LLC December 2010 - Present
Fusion Alliance 2007 - December 2010
RCI January 2003 - July 2007
RCI January 1998 - December 2003
RCI January 2001 - December 2002
Skills
Project Management, Process Improvement, SDLC, Business Analysis, PMP, Vendor Management, Team Leadership, Team Building, Management, Analysis, Software Documentation, Software Development, Software Project..., Strategy, Cross-functional Team..., Business Process, Databases
Education
Ball State University 1981 — 1985
Bachelor of Science, Major: Computer Science Minor: Business
RCI May 2011 - Present
Technip USA January 2007 - April 2011
Newcomb and Boyd Consulting May 2004 - June 2006
Education
Rice University, Jones Graduate School of Business 2008 — 2010
Master of Business Administration, Strategy and Organizational Structure and Controls
Georgia Institute of Technology 2002 — 2006
Bachelor of Science, Mechanical Engineering
Raytheon March 2014 - Present
Raytheon Technical Services Company June 2007 - March 2014
United States Marine Corps 1986 - 2013
RCI August 1998 - October 2005
Skills
Command, DoD, Military, National Security, Military Operations, Military Experience, Security Clearance, Top Secret, Operational Planning, Defense, Strategic Planning, Program Management
Education
Boston University 1989 — 1990
Master of Business Administration (M.B.A.), Business Administration and Management, General
Indiana State University 1981 — 1985
Bachelor's Degree, Business Administration and Construction Management, General
RCI June 2006 - Present
KB Toys February 2005 - May 2006
RCI June 2001 - January 2005
J. Baker September 1995 - January 1998
Footstar / Meldisco March 1990 - September 1995
Skills
Process Improvement, Retail, Supply Chain Management, Management, Inventory Management
Education
Fairleigh Dickinson University 1972 — 1976
BS, Finance & Economics
MGF Consulting August 2008 - Present
Pomp Agency 2009 - Present
Seabourn Cruise Line 2010 - 2011
Norwegian Cruise Line January 2003 - August 2008
RCI 1991 - 2001
Skills
Loyalty Programs, Email Marketing, Direct Marketing, Online Advertising, Integrated Marketing, Market Planning, Copywriting, Marketing, Tourism, Marketing Strategy, Social Media Marketing, Social Media, Leadership, Direct Mail, Strategy, Online Marketing, Sales, Management, Digital Marketing, Marketing Communications
Education
Florida International University
University of Florida
RCI Senior Web EngineerGroup RCI2000 - Present
Midwest Scuba Center August 1994 - June 2011
Chapel Bend Homeowners Association April 2003 - March 2011
IBM September 1997 - August 2000
RCI January 1991 - September 1997
Marion County Justice Agency November 1989 - December 1990
Skills
Vendor Management, SDLC, Process Improvement, Business Analysis, Team Leadership, Business Intelligence
Education
Indiana University Bloomington 1985 — 1989
Roche Diagnostics February 2006 - Present
RCI 1988 - 2005
RCI 1988 - 2005
Education
Indiana University - Kelley School of Business 2000 — 2006
Amway BI LeadQuixtar2003 - 2005
Xede Consulting Group 2000 - 2002
Whittman-Hart / marchFIRST 1997 - 2000
Overdrive Technology Inc. 1995 - 1997
RCI 1993 - 1995
Skills
Business Analysis, Business Intelligence
Education
Grand Valley State University
Geda Services Service Manager Of Performance Testing and BenchmarkingKPMG2009 - 2010
RCI 2006 - 2008
HPFS 2004 - 2007
WebMD 2003 - 2003
Skills
Software Quality..., SDLC, Business Intelligence, Requirements Analysis, Project Management, Program Management, Software Project..., Outsourcing, Business Analysis, Quality Assurance, Agile Methodologies, Business Process..., Governance, IT Strategy, Integration, PMO, Process Improvement, Software Development, Vendor Management
Education
Fairleigh Dickinson University 2008 — 2009
MS, Admin Science, Diplomacy and International Relations
Fairleigh Dickinson University 2007 — 2008
BA, Management Information Systems
City University of New York City College 1991 — 1996
Teradata 2012 - 2014
Aprimo, A Teradata Company 2009 - 2012
Kaplan Financial 2004 - 2008
CTI Group 2000 - 2004
RCI 1996 - 2000
Roche Diagnostics 1993 - 1996
Skills
Marketing Communications, Lead Generation, Advertising, Public Relations, Strategic Planning, Marketing, Marketing Strategy, B2B, B2B Marketing, Budgets, Business Strategy, CRM, Corporate Branding, Corporate Communications, Creative Direction, Digital Marketing, Direct Mail, Direct Marketing, E-commerce, Email Marketing, Integrated Marketing, Leadership, Management, Marketing Management, Product Management, Product Marketing, Program Management, Project Management, Segmentation, Strategic Communications, Strategy, Training
Education
Indiana University Bloomington
BA, Fine Arts- Major, Psychology- Minor
Cummins Inc. July 2013 - Present
Cummins Engine Company July 2008 - Present
City of Indianapolis November 2006 - May 2008
RCI 2005 - 2006
State of Indiana 2003 - 2005
University of Maryland - College Park 2001 - 2003
Skills
Program Management, Vendor Management, Process Improvement, IT Management, Project Management, Six Sigma, Business Analysis, IT Strategy, ITIL, Disaster Recovery, Team Leadership, PMP, Security, Enterprise Architecture, VMware, Data Center, Requirements Analysis, IT Service Management, Visio, Integration
Education
Butler University - College of Business Administration 1997 — 2001
MBA, Leadership
Villanova University 1987 — 1990
Masters, Computer Science
Valparaiso University 1984 — 1987
Bachelors, Computer Science
Endeavor InvestmentResources April 2002 - Present
RCI May 1983 - January 2000
Resort Condominiums International / RCI / Cendant 1983 - 2000
Resort Condominiums International 1983 - 2000
Resort Condominiums International (RCI) 1983 - 2000
Education
Indiana University - Kelley School of Business 1994 — 2001
RCI Sr Director - OperationsWyndham Worldwide / RCI1986 - Present
RCI - Wyndham Worldwide 1986 - 2008
Trust International Hotel Reservation Services GmbH 2003 - 2005
Skills
Revenue Analysis
Education
Butler University 1981 — 1985
Butler University - College of Business Administration 1981 — 1985
Bachelor of Science (B.S.), Business Administration and Management, General
Wyndham Worldwide / RCI January 2013 - Present
RCI February 2008 - Present
Wyndham Worldwide / RCI October 2004 - January 2008
Wyndham Worldwide / RCI January 2001 - October 2003
Wyndham Worldwide / RCI June 1999 - December 2000
Wyndham Worldwide / RCI August 1998 - May 1999
American United Life August 1996 - August 1998
Skills
Business Analysis, SDLC, Requirements Analysis, Software Project..., Business Intelligence, Process Improvement, Vendor Management
Education
Indiana Institute of Technology 2000 — 2002
MBA, Management and E-Business
Indiana Institute of Technology 2000 — 2001
BA, Management
Ivy Tech Community College 1994 — 1996
Associates, Computer Programming
RCI October 1989 - Present
Skills
Human Resources, Training, Management, Talent Acquisition, Coaching
Education
Indiana Institute of Technology 1992 — 1998
Wyndham Worldwide 2001 - Present
RCI May 2004 - February 2007
Skills
Process Improvement, SDLC, Project Management, Requirements Analysis, MS Project, SharePoint, Business Analysis, Team Building, Software Project..., IT Strategy, Change Management, Visio, CRM, Call Centers, Program Management, Vendor Management, Leadership, Customer Service, Cross-functional Team..., Project Planning, Management, PMO, Business Process..., Team Leadership, Strategic Planning
Education
Indiana University Bloomington 1976 — 1980
RCI Tour DirectorRoyal Celebrity Tours2000 - Present
Education
Illinois State University 1968 — 1974
Dell April 2015 - Present
Citi August 2006 - April 2015
Smith Barney Citigroup August 2004 - August 2006
RCI March 2001 - July 2004
Bluestone 2000 - 2002
Skills
SDLC, Enterprise Architecture, Disaster Recovery, ITIL, Vendor Management, IT Management, Solaris, IT Strategy, Business Analysis, Websphere, Integration, Weblogic, Virtualization, Requirements Analysis, Data Center
Education
Stevens Institute of Technology 2006 — 2008
MSIS, Information System
1992 — 1996
BSc, Electrical Engineering
RCI 2009 - April 2014
Global Aero Logistics December 2007 - April 2008
ATA Airlines September 1995 - November 2007
Air Transport Association June 1994 - September 1995
Business Express Airlines December 1991 - May 1994
Pan Am World Airways January 1988 - December 1991
Pan American World Airways April 1986 - December 1987
Skills
Airlines, Aircraft, Charter, Program Management, Aviation, Project Planning, Flights, Airports, Cross-functional Team..., Forecasting, Logistics, Training, Process Scheduler, Business Planning, Revenue Analysis, Commercial Aviation, Sabre, Analysis, Aerospace, Marketing, Six Sigma, Airline Management, Strategy, Budgets, Aircraft Maintenance, Management, Process Improvement, Market Research, Operations Management, Civil Aviation, Strategic Planning, Airport Management
Education
Heilig-Hart College
Indiana University - Kelley School of Business
Indiana University-Purdue University at Indianapolis
Project Management
Group RCI August 2008 - Present
Group RCI, a Division of Wyndham Worldwide 1991 - Present
Group RCI, Wyndham Worldwide 1991 - Present
Wyndham Worldwide / RCI October 2003 - January 2007
Resort Condominiums International 1991 - 2007
rci 1990 - 2006
Skills
CRM, Building Long Lasting..., Thinking Outside The Box, creating new revenue..., Sales Leadership..., Networking, Contract Negotiation, Business Strategy, Selling, Lead Generation, Sales Management, New Business Development, Sales, Business Development, Account Management, Marketing Strategy, Negotiation, Marketing, Leadership, Strategic Partnerships, Management, Customer Service, Hospitality, Hotels, Budgets, Business Planning, Customer Satisfaction, Vacation, B2B, International Sales, Leisure, Direct Marketing, Email Marketing, Call Centers, E-commerce, Training, Start-ups, Strategy, Team Building, Online Marketing, Product Development, Marketing Management, Sales Process, Market Planning, Direct Sales, Online Advertising, Program Management, Executive Management, Project Management, Tourism
Education
Ball State University 1986 — 1990
Bachelor of Science, Ball State
Ball State University - College of Business 1986 — 1990
Bachelor of Science (B.S.), Sales and Marketing
pike
pike
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Cummins Distribution September 2014 - Present
Community Howard Regional Health October 2013 - September 2014
Carter Logistics LLC September 2013 - October 2013
Logansport Memorial Hospital February 2012 - June 2013
RCI May 2004 - January 2012
Skills
Financial Reporting, Financial Analysis, Accounting, Internal Controls, Auditing, Financial Modeling, Finance, Sarbanes-Oxley Act, Internal Audit, Strategic Financial..., Financial Accounting, Process Improvement, Risk Management, Management, Mergers & Acquisitions, Budgets, Certified Fraud Examiner
Education
Evangel College 1984 — 1989
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
RCI 2006 - Present
Blackdot group August 1976 - Present
Education
Illinois State University 1970 — 1975
RCI July 2003 - May 2007
Education
Georgetown College
DEFENDER Direct March 2013 - Present
LQ Performance Strategies January 2004 - February 2013
LQ Performance Strategies June 2008 - August 2009
RCI 1993 - 2002
Skills
Coaching, Instructional Design, Leadership Development, Career Development, Training, Organizational..., Employee Training, Executive Coaching, Organizational..., Program Management, Leadership, Public Speaking, Workshop Facilitation, Performance Management, Staff Development, Team Building
Education
University of Notre Dame - Mendoza College of Business 2010 — 2010
Executive Certificate in Leadership & Management, Leadership and Management
Ball State University 1987 — 1991
BS
Sheridan High School 1983 — 1987
Maine Medical Center 2011 - Present
NorDx October 2005 - Present
NorDx Laboratories 2005 - Present
RCI 2000 - 2005
Skills
EHR, EMR, Healthcare Information..., HL7, Healthcare, Troubleshooting, Software Documentation, Integration
Education
Naval Postgraduate School 1987 — 1988
Visiting Scholar, Artificial Intelligence
Naval War College 1986 — 1987
MA, National Security & Strategic Studies
Rensselaer Polytechnic Institute 1981 — 1983
MS, Operations Research & Statistics
Rensselaer Polytechnic Institute 1981 — 1983
MS, Applied Mathematics
Boston University 1979 — 1981
MS, Business Administration
USMA 1970 — 1974
BS, Engineering
Club Quarters 2008 - Present
Wyndham Exchange & Rental 2006 - 2008
Group RCI 2004 - 2008
Wyndham Worldwide / RCI 1995 - 2008
Cendant Corporation 1995 - 2008
Remington Hotels 2004 - 2006
RCI 2003 - 2004
Skills
Revenue Analysis, Hotels, Tourism, Hospitality, Hospitality Industry, Leadership, Sales Management, Hotel Management, Team Management, Resorts, Hospitality Management, Yield Management, Team Building
Education
Claremont Graduate University
EMBA, Busines
Progression Partners October 2014 - Present
First Merchants Corporation August 2008 - October 2014
Jarden Home Brands February 2006 - May 2008
RCI October 2001 - November 2005
Skills
Leadership Development, Performance Management, Talent Management, Coaching, Executive Coaching, Training, Employee Relations, Strategic Planning, Onboarding, Employee Engagement, Organizational..., Management, Talent Acquisition, Management Development, Employee Benefits, Human Resources, Leadership, Recruiting, Employee Training, Strategy
Education
Butler University 1977 — 1981
B/S Radio & TV, Broadcast Communications and Secondary Education
Ben Davis High School 1974 — 1977
High School
Staples Enterprises October 2008 - Present
RCI December 2006 - December 2008
US ARMY May 1994 - May 2006
Education
Southwest Minnesota State University 2011 — 2013
Master of Business Administration (MBA)
Gustavus Adolphus College 1995 — 1999
BA of Biology, BA of Exercise Science
CustomerCount 2014 - Present
The Children's TherAplay Foundation, Inc. 2011 - 2014
Self employed 2003 - 2011
Christel House International 2001 - 2003
RCI 1997 - 2000
RCI 1994 - 1997
RCI 1993 - 1996
Skills
Social Media, Leadership Development, Stewardship, Board Development, Public Speaking, Marketing Strategy, Team Building, Public Relations, Marketing, Grants, Fundraisers, Project Management, Event Management, Fundraising, Event Planning, Strategic Planning, Resorts, Contract Negotiation, Entrepreneurship, Hospitality, Leadership, Management, Organizational..., Business Planning, Budgets, Strategic Partnerships, Strategy, Start-ups, Nonprofits, Program Management, Business Development, Training, Coaching, Management Consulting, Market Research, CRM, Business Strategy, Customer Service, Marketing Management, Consulting, New Business Development, Executive Management, Online Marketing, Recruiting, Team Leadership, Marketing Communications, Operations Management, Change Management, Sales, Lead Generation
Education
Butler University
B.S., Business Administration
Michael Kors May 2013 - Present
RCI January 2011 - May 2013
Group RCI January 2009 - January 2011
Wyndham Worldwide / RCI December 2006 - December 2008
Group RCI May 2003 - June 2004
Group RCI October 2001 - May 2003
B Clear June 2000 - July 2001
Wyndham Worldwide / RCI December 1993 - August 1999
Skills
Call Center Management, Call Centers, Project Management, Process Improvement, Online Retail, Curriculum Development, Cross-functional Team..., Third Party Vendor..., Program Management, Strategy, Six Sigma, Strategic Planning, Customer Surveys, Management, Coaching, Leadership, Product Development, Change Management, Operations Management, Budgets, Training, B2B, Start-ups, Business Analysis, Sales Management, Customer Satisfaction, CRM, Capital Budgeting, Web Design and UI, Multi-channel Retail, Strategic Policy..., Social Media Customer..., Sales, Forecasting, Integration, Customer Service, SDLC, Team Leadership
Education
Fairleigh Dickinson University 2008 — 2011
Associates in Arts (Honors), Hospitality Administration/Management, 4.0 GPA
Damelin 1999 — 1999
Diploma, Business Management
University of the Western Cape/Universiteit van Wes-Kaapland 1989 — 1992
Bachelor of Science (BSc), Zoology
Westridge Senior Secondary School 1985 — 1988
Groton School August 2012 - Present
Groton School September 2006 - August 2012
RCI February 1988 - January 1999
Skills
Fundraising, Teaching, Non-profits, Research, Public Speaking, Editing, Community Outreach, Event Planning, Microsoft Office, Volunteer Management, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Event Management, Public Relations
Education
Indiana University Bloomington 1982 — 1987
B.A., Telecommunications
Self-employed 1995 - Present
O'Guinn Dental Laboratory 2003 - 2008
RCI 1986 - 1994
Endless Vacation Magazine 1985 - 1994
Skills
Blogging, Editing, Editorial, Proofreading, Copy Editing
Education
Denison University 1970 — 1974
BA, English
U.S. Department of State Deliver customer service training to locally employed staff at US embassies and consulates through out the world.ELL Teacher K-5Alexandria City Public SchoolsJanuary 2010 - May 2012
US Embassy Caracas September 2008 - June 2009
Resort Condominiums International 1999 - 2004
RCI 1999 - 2004
Omni Hotels August 1998 - August 1999
Skills
Talent Management, Organizational..., Leadership Development, Employee Relations, Employee Engagement, Career Development, Human Resources, Workforce Planning, Personnel Management, Coaching, Recruiting, Talent Acquisition, ESL
Education
Marymount University 2004 — 2006
M Ed., ESL
DePauw University 1984 — 1988
BA, Spanish, International Business
Anthem, Inc. 2006 - Present
Eli Lilly and Company January 2006 - April 2006
RCI July 2004 - December 2005
Covance November 2000 - October 2003
Reis-Nichols, Inc April 2000 - September 2000
Goodman Jewelers July 1998 - April 2000
Skills
Requirements Gathering, SDLC, Visio, Process Improvement, User Acceptance Testing, Business Analysis, Business Process..., SharePoint, Health Insurance, HIPAA, Requirements Analysis, Claim, Data Analysis, Systems Analysis, Provider Relations, Employee Benefits
Education
Indiana University Bloomington 1995 — 1999
Psychology, Accounting minor
some college 1995 — 1999
Defender Direct July 2014 - Present
RCI April 2010 - July 2014
RCI September 2009 - June 2010
RCI January 2007 - November 2009
Unisys 2004 - 2007
(Eli Lilly & Co.) Unisys Corp./Theoris AKA:SSI 2004 - 2007
Skills
Business Intelligence, Business Objects, Requirements Analysis, Business Analysis, SharePoint, Microsoft SQL Server, SAP Dashboard Design, Crystal Xcelsius 2008, Symon, Vendor Management, Crystal Reports, Dashboard, Strategy, Data Warehousing, Process Improvement, SDLC, Team Leadership, Visio, CRM, PMO
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Project Management
Indiana University Bloomington 1999 — 2003
BS, Informatics
Accura December 2013 - Present
RCI April 2013 - November 2013
Polu Kai Services October 2010 - July 2012
Universal Structures 2004 - 2010
CMS 2004 - 2005
City of Boca Raton 2001 - 2004
Cape Enterprises 1994 - 2000
Orange State Industries 1986 - 1993
Skills
Purchasing, Construction Management, Planning, Hospitals, Healthcare, Construction, Budgeting, Scheduling, Contractors, Contract Negotiation, Contract Management, Customer Relations, Cost, Cost Control, Customer Service, Inspection, Budgets, Project Planning, Process Scheduler, Submittals, Engineering, Value Engineering, Subcontracting, Renovation, LEED, Design-Build, Project Management, RFI, CPM Scheduling, LEED AP, MS Project, Change Orders, Pre-construction, Suretrack, Green Building, Proposal Writing, Feasibility Studies, Construction Drawings, Estimates, Construction Safety, Project Estimation, Strategic Planning, Negotiation, Management, Team Building, Project Bidding
Education
Auburn University 1967 — 1969
Architecture
Anniston Academy 1964 — 1967
Deloitte Consulting May 2009 - June 2009
BearingPoint June 2007 - May 2009
Thomson, Inc. June 2006 - August 2007
RCI November 2000 - June 2006
Wyndham Worldwide - RCI North America 2000 - 2006
Ernst & Young August 1999 - November 2000
Education
Indiana University Bloomington 1993 — 1999
B.S., Accounting
RCI SpecialistMaritime Academy in GdyniaOctober 1984 - October 1986
Education
1969 — 2000
El.engineer, Elektrotechnika
Farmers' Insurance Group - The McGrath Agency May 2012 - Present
Resort Condominiums International (RCI) 1999 - 2003
Resort Condominiums International / RCI / Cendant 1981 - 2003
RCI 1981 - 2003
Wyndham Worldwide / RCI 1981 - 2003
Skills
Timeshare, Sales Management, New Business Development, Strategic Planning, Product Development
Education
Ball State University
RCI November 2010 - Present
VS Publishing Company November 2008 - November 2010
Starwood Vacation May 1999 - November 2008
Group RCI November 1988 - May 1999
Education
Butler University 1984 — 1988
BA, Music
RCI March 2006 - Present
American United Life August 1996 - March 2006
Education
Indiana Business College 2005 — 2007
Associate of Applied Science Degree in Accounting, Accounting
Ethan Allen Global, Inc. December 2005 - Present
RCI 2000 - 2006
Skills
Window Treatments, Space-planning, Floor Plans, Furnishings, Furniture, Interior Design, Design Consulting, Sketching, Rendering, Retail Design, Home Staging, Concept Development
Education
Bellevue College 1997 — 1999
Associate’s Degree, Interior Design
Moore College of Art and Design 1971 — 1972
First year foundation, Fine/Studio Arts, General
University of Oregon
BFA Printmaking
Wando Power January 2010 - Present
RCI January 2003 - March 2010
Education
College of Charleston 2002 — 2008
Bus Admn, eng grphics, bus
Cobalt Productions April 2015 - Present
The 100 June 2014 - Present
BCIT Health Sciences Department 2012 - Present
IATSE 891 1999 - Present
RCI 1996 - 1999
Skills
Project Management, R&D, Film Production, Commercials, Short Films, Social Media, Production Managment, Photography, Film, Lighting, Television, Video Editing, Video Production, Video, Photoshop, Final Cut Pro, Feature Films
Education
BCIT
National Conference of Insurance Guaranty Funds May 2010 - Present
St Vincent's Health October 2009 - April 2010
Village Pantry, LLC April 2008 - July 2009
RCI April 2005 - March 2008
4086 Advisors September 2000 - April 2005
Union Acceptance Corporation January 2000 - September 2000
Kerber, Eck, and Braeckel January 1998 - January 2000
Skills
Month End Close, Payroll, Committee Management, Financial Reporting, Budgeting, Forecasting, Analysis, Variance Analysis, Finance, Budgets, Internal Audit, Management, Financial Statements, Financial Forecasting
Education
Illinois State University 1995 — 1997
Master of Science, Accounting
Southern Illinois University, Carbondale 1990 — 1994
Bachelor of Science, Industrial Technology
IU Health Riley's Childrens Hospital June 2010 - Present
D.A. Computer Services January 2001 - Present
RCI December 2008 - January 2010
ELI LILLY & CO March 2004 - December 2008
Skills
Blackberry, Troubleshooting, Computer Hardware, Information Technology, XP, Windows 7, Service Desk, Hardware, Operating Systems, Help Desk Support, A Certified, Technical Support, Network Security, VPN, Printers, Laptops, Software Installation, Software Documentation, Windows XP, Servers, Active Directory, Software, Six Sigma, Call Centers, Wireless Networking, Citrix, Networking
Education
Indiana State University 1994 — 1999
IN B.S, Computer Science
Rego Consulting January 2014 - Present
WinMill Software March 2012 - December 2013
CareFirst BlueCross BlueShield May 2008 - March 2012
WinMill Software 2006 - 2008
RCI 2005 - 2006
Fifth Third Bank 2003 - 2005
Definiti 1999 - 2000
Definiti 1999 - 2000
Skills
Clarity, Project Portfolio..., PMO, CA Clarity, Resource Management, Requirements Analysis, PMP, SOA, IT Strategy, Program Management, Requirements Gathering, Business Analysis, SharePoint, Software Project..., MS Project, Business Requirements, Integration, Enterprise Architecture, SDLC, Business Process, Business Objects, Business Intelligence, Visio, Solution Architecture, Governance, Vendor Management, Agile Project Management, Agile Methodologies, Microsoft Project
Education
Indiana University Bloomington 1991 — 1993
MLS, Information Science
Batesville
Indiana State University April 2013 - Present
RPM Technologies, LLC April 2011 - June 2012
Eli Lilly and Company February 2002 - October 2010
RCI 1990 - 2001
Skills
DB2, COBOL, Oracle, Data Integration, Data Modeling, Database Admin, CICS, IMS DB/DC, Data Warehousing, ETL, Data Management, Logial Data Modeling, Physical Data Modeling, Microsoft SQL Server, Oracle 9i, SQL, Business Analysis, Data Analysis, Business Requirements, Systems Analysis, Database Design, Applications Software...
Education
Indiana State University 1984 — 1989
BS, Management Information Systems
RCI November 2001 - September 2010
The Tile Shop August 2000 - August 2001
Healthcare Services Group Inc. August 1998 - August 2000
Education
Indiana State University 1994 — 1998
Bachelor of Science, Marketing and Business Administration
Ruggles LLC March 2011 - Present
Christel House International February 2010 - Present
Pearson Education 1993 - 2000
RCI 1992 - 1993
Indianapolis Business Journal 1990 - 1992
Skills
Adobe Creative Suite, Graphic Design, Photography, Photoshop, Web Design, InDesign, Logo Design, Portrait Photography, Event Photography, Wedding Photography
Education
Indiana University Bloomington 1984 — 1988
BA, Fine Arts
Buck Creek Winery On-Site Services SpecialistIKON Office Solutions2007 - 2009
RCI 2002 - 2006
Education
Ball State University 1981 — 1984
BS, Print Management
Belmont House Toronto - Toronto Homes For The Aged June 2010 - Present
Sears Travel May 2007 - February 2010
RCI May 1991 - June 2006
Education
Travel Industry Council of Ontario 2009 — 2009
Certificate, Tourism
Canadian Institute of Travel Professionals 1988 — 1995
Certificate, Certified Travel Counsellor
Travel Training Career Center 1987 — 1988
Diploma, Travel and Tourism
British Columbia Institute of Technology 1982 — 1985
Certificate, Business Administration
Dale Carnegie 1982 — 1983
Certificate, Sales and Public Speaking
American Cancer Society 2012 - Present
ADP September 2008 - December 2008
Automated Data Processing Inc September 2008 - December 2008
Resort Condominiums International August 2002 - May 2008
RCI March 2004 - December 2005
RCI July 2002 - March 2004
Skills
Communication, Problem Solving, Requirements Analysis, Public Speaking, Customer Satisfaction, Direct Sales, Languages, Organization, Fast-paced, Loyal, Computer Proficiency, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Indiana State University 1998 — 2001
Psychology and Music, 3.0
RCI February 2012 - Present
Institution of Dialysis April 2008 - September 2011
Skills
Medication..., IV, Wound Care, Direct Patient Care, Patient Education, Inpatient, Immunization, Nursing, Acute Care, Vital Signs, Infection Control
Education
Georgia State University 2005 — 2008
Villia Maria College 1998 — 2001
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
RCI February 2009 - Present
RCI July 2005 - May 2007
RCI July 2002 - July 2005
Skills
SAS programming, SQL, Visual Basic, Microsoft Excel, Cognos, SharePoint, Macro, Ad Hoc Reporting, Reporting Systems, Organization &..., Troubleshooting, Training
Education
Butler University 1987 — 1991
Bachelor of Science (BS), Radio and Television
Pitney Bowes Management Services 2007 - 2012
Fineline Printing Group May 2006 - August 2007
Roman BrandGroup January 1998 - November 2004
RCI June 1994 - January 1998
Skills
Print Management, Digital, Offset Printing, Direct Mail, Digital Printing, Printers, Pre-press
Education
Ball State University 1977 — 1981
Bachelor of Science (B.S.), Radio and Television
RCI December 1999 - Present
RCI June 1997 - December 2009
Education
Frostburg State University 2000 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Loyola College in Maryland 1991 — 1995
Master of Arts (M.A.), Clinical Psychology
Shepherd College 1986 — 1991
Bachelor of Arts (B.A.), Psychology