Experience
McKinsey & Company  May 2011 - Present
Zancor Homes   January 2010 - May 2011
Access Research Marketing   September 2008 - December 2009
Exposure Arts Festival   September 2007 - March 2008
Reliance Home Comfort   April 2007 - September 2007
Reliance Home Comfort   April 2006 - September 2006

Skills
Project Coordination, Liasing, Time Management, Strategic Planning, Highly Detailed, Organizational..., Team Leadership, Service Delivery, Multiple Projects..., Research, Cross-functional..., Strategic Thinking, Marketing Communications, Effectiveness, Marketing Strategy, Social Media, Negotiation, Multinational

Education
Queen's University   2004 — 2008
BAH, Theatre and English

Experience
Transfreight  February 2014 - Present
Transfreight  February 2011 - February 2014
Canadian Tire  2013 - 2013
Canadian Tire  2013 - 2013
Transfreight  September 2010 - February 2011
Reliance Home Comfort   June 2007 - January 2010
NCR Canada Limited   August 2000 - September 2007
Shaver Industries Inc.   2002 - 2005
Shaver Industries Inc.   2002 - 2005
PRISM -Wilfrid Laurier University   September 2003 - August 2004

Skills
Critical thinking, Critical Thinking, Data Analysis, Customer Focus, HRIS, Leadership, Customer Service, Analysis, Program Management, Employee Relations, Human Resources, Management, Team Leadership, Performance Management, Coaching, Process Improvement, Training

Education
Conestoga College   2011 — 2013
Payroll Administration

Conestoga College   2007 — 2009
diploma, Human Resources

Wilfrid Laurier University
B.A., Philosophy

Experience
Reliance Home Comfort   January 2015 - Present
Reliance Home Comfort   January 2013 - December 2014
PwC  January 2009 - July 2012
Four Seasons Hotels and Resorts  June 2006 - August 2006

Skills
Assurance, IFRS, Internal Controls, Financial Reporting, US GAAP, Accounting, External Audit, Financial Analysis, Financial Accounting, Auditing, Financial Modeling, Analysis

Education
Canadian Institute of Chartered Accountants   2009 — 2012
CA

York University - Schulich School of Business   2004 — 2008
International Bachelor of Business Administration with Honours, Accounting and Finance

Manchester Business School   2007 — 2007
Bachelor of Business Administration (BBA), Exchange

Experience
Reliance Home Comfort   February 2013 - Present
Acklands Grainger Inc  November 2007 - March 2012
Recall (Brambles)   March 2006 - November 2007
G4S  2001 - 2006
Purolator Courier  September 1992 - June 2000

Skills
New Business Development, Strategic Planning, Sales Management, Negotiation, Account Management, Contract Negotiation, Team Building, Leadership, Sales, Forecasting, Team Leadership, Change Management, Business Strategy, Operations Management, Coaching, Budgets, Process Improvement, Business Development, Business Planning, Management, Strategy, Key Account Management, Cross-functional Team..., Logistics, B2B, Sales Process, Sales Operations, Direct Sales, Selling, Customer Service, P&L Management, Business Process..., Supply Chain Management, Executive Management, Sales Presentations, Solution Selling, CRM, Competitive Analysis, Salesforce.com, Customer Satisfaction, Income Statement, Cold Calling, Customer Retention, Strategic Partnerships, Purchasing, Start-ups, Inventory Management, Retail, Marketing Strategy, Pricing

Education
McGill University   2011 — 2011
Executive Studies, Finance and Financial Management Services

Queen's University   2003 — 2003
Executive Studies, Executive Management

Bishop's University   1985 — 1990
BA, DSS

Glenforest

Experience
Reliance Home Comfort   August 2007 - May 2010
TD Meloche Monnex  May 2007 - August 2007
The Society Composers Authors and Music Publishers of Canada   May 2005 - August 2006
The Society Composers Authors and Music Publishers of Canada   May 2003 - May 2005
Percepta  May 2000 - November 2001
BUSINESS DATA SERVICES LTD.   June 1998 - May 2000
S P Data   May 1993 - November 1997

Skills
Coaching, Problem Solving, Customer Service, Quality Assurance, Vendor Relations, Call Center, Process Improvement, Training, Sales, Operations Management, Customer Experience, Budgets, Vendor Management, Telecommunications, Call Centers, B2B, Leadership, Customer Retention, Outsourcing, Workforce Management, CRM, Employee Training, Troubleshooting, Performance Management, Time Management, Team Management, Sales Operations, Account Management, New Business Development, Direct Sales, Cross-functional Team..., Business Process..., Sales Process, Sales Management, Customer Satisfaction, Team Leadership, Management, Team Building, Strategic Planning, Change Management, Business Analysis

Education
Toronto School of Business   1991 — 1993
Business Administration Diploma

Seneca College of Applied Arts and Technology   1990 — 1991
Ontario Management Development Program

Humber College   1983 — 1985
Fitness Leadership

Sir Wilfrid Laurier Collegiate Institute   1975 — 1980
Ontario Secondary School Diploma

Experience
Loblaw Companies Limited  August 2012 - Present
Johnson & Johnson  October 2009 - April 2012
Johnson & Johnson  July 2007 - October 2009
Reliance Home Comfort   August 2004 - June 2007
Molson Coors Canada  May 2002 - August 2004

Skills
Variance Analysis, Financial Reporting, Financial Analysis, Forecasting, Sarbanes-Oxley Act, Financial Modeling, Internal Controls, Accounting, Financial Accounting, Strategic Financial..., Finance, Financial Services, Hyperion Enterprise

Education
Laurentian University/Université Laurentienne   2003 — 2006
Honours Bachelor of Commerce (H.B.Com.), Accounting and Finance

Seneca College of Applied Arts and Technology   1994 — 1997
Business Diploma, Accounting and Finance

Experience
Reliance Home Comfort   April 2015 - Present
Georgetown Volkswagen   December 2013 - Present
USANA Health Sciences  March 2011 - November 2014
Erin Park Lexus   November 2012 - July 2013
Performance Lexus  April 2012 - November 2012
Whiteoak Ford Lincoln   August 2011 - April 2012
Professional Excavators L.P.   July 2008 - January 2010
Crowfoot Dodge   February 2005 - July 2005
Bustard Chrysler   May 2004 - November 2004

Skills
New Business Development, Customer Service, Sales Process, Vehicles, Sales Management, Account Management, Negotiation, Sales, Coaching, Customer Satisfaction, Pricing, Automobile, Inventory Management, Project Management

Education
John Abbott College   2000 — 2002
AEC, Aviation Managment

Concordia University   1997 — 1999
Economics

Experience
PeopleToGo  October 2011 - May 2012
Copperstone Connect Inc.   May 2011 - July 2011
Universal Rosscam   September 2009 - April 2011
Reliance Home Comfort   January 2008 - August 2009
Ingenious Advertising and Trading   January 2006 - August 2006

Skills
Building Relationships, Strategic Sourcing, Candidate Screening, Candidate Assessment, Candidate Selection, Time Management, Innovative Problem..., Team Leadership, Technical Recruiting, Talent Acquisition, Talent Management, Screening Resumes, Sourcing, Employee Training, Recruiting, Screening, Interviews, Hiring, Benefits Negotiation, Management, Applicant Tracking..., Executive Search, Onboarding, Contract Recruitment, Internet Recruiting, Strategy, Employee Relations, HRIS, Permanent Placement, Staffing Services, Temporary Placement, Vendor Management, Employee Benefits, Human Resources, Networking, Performance Management, Relationship Building, Sales, Staff Augmentation

Education
York University
Information Technology (Business Analysis Stream)

Seneca College of Applied Arts and Technology
Post-Graduate, Human Resources Management

McMaster University
Life Science

Bayview Secondary School
International Baccalaureate

Experience
Reliance Home Comfort   November 2010 - March 2012
Reliance Home Comfort   May 2009 - November 2010
Metro Vancouver (formally GVRD)   September 2004 - September 2007

Skills
Project Management, Simulation Modelling, Decision Trees, Advanced Excel, Linear Regression, Cost Benefit Analysis, Business Strategy, Business Process..., Business Optimization, Cost Analysis, Project Planning, Construction Project..., Process Mapping, Business Process..., Business Process Design, Analytics, Financial Modeling, Strategy, Management, Competitive Analysis, Business Process Mapping, Cost Benefit, Cross-functional Team..., Program Management

Education
The University of Western Ontario - Richard Ivey School of Business   2007 — 2008
Masters, Business Administration

The University of British Columbia   1999 — 2004
B.A.Sc., Mechanical Engineering

Experience
Scotiabank  December 2013 - Present
Scotiabank  May 2011 - December 2013
Contractor  January 2010 - April 2011
Reliance Home Comfort   May 2007 - December 2009
Reliance Home Comfort (formerly Union Energy)   January 2006 - May 2007
Allstream Inc.  April 2004 - January 2006
Allstream Inc. (formerly AT&T Canada)   October 2001 - April 2004
AT&T Canada  February 2000 - October 2001
Kraft Foods (Canada)   May 1999 - February 2000

Skills
Integrated Marketing, Product Development, Strategic Planning, Brand Management, Pricing, CRM, Business Development, Market Research, Analysis, Strategy, Competitive Analysis, New Business Development, Project Planning, Cross-functional Team..., Marketing Management, Marketing, Analytics, Business Strategy, Budgets, Executive Management, Recruiting, Product Management, Leadership, Social Media Marketing, Multi-channel Marketing, Sales, P&L Management, Social Media, Business Analysis, Sales Management, Account Management, Business Planning, Management, Program Management, Customer Insight, Entrepreneurship, Marketing Communications, Product Marketing, Marketing Strategy, Retail, Team Leadership, Start-ups, Fundraising, Strategic Partnerships, B2B

Education
York University - Schulich School of Business   2002 — 2005
Masters of Business Administration, Marketing, Strategy, and Entreprenurship

McMaster University   1994 — 1999
Honours Bachelor of Commerce, Marketing, Entrepreneurship, and Accounting

Canadian Securities Institute

Experience
State Street  June 2015 - Present
YM INC.  October 2014 - June 2015
Reliance Home Comfort   August 2012 - May 2015
Toronto District School Board  May 2014 - June 2014
Toronto District School Board  March 2014 - April 2014
Toronto District School Board  November 2013 - November 2013
Reliance Home Comfort   May 2012 - August 2012
Reliance Home Comfort   April 2010 - September 2011

Skills
Communication &..., Fluent in English &..., Good written and oral,..., Excellent communication..., Excellent at attaining..., Ability to work..., Well-developed..., Ability to solve..., Assist in the..., Member Of A Team, Teamwork, Forecasting, Customer Service, Accounting, Accounts Payable, Internal Controls, Training, Data Entry, Microsoft Excel, Customer Satisfaction, PowerPoint, Invoicing, Analysis

Education
University of Ottawa   2013 — 2014
Bachelor of Education (B.Ed.), Primary Education

University of Ontario Institute of Technology   2008 — 2012
Bachelor of Arts (Hons), Major In Legal Studies & Specialization in Alternative Dispute Resolution

Experience
UEI Financial-Division of Reliance Home Comfort   May 2015 - Present
Reliance Home Comfort   January 2014 - April 2015
Reliance Home Comfort   September 2012 - December 2013
Reliance Home Comfort   October 2011 - September 2012
Reliance Home Comfort   August 2010 - October 2011
Reliance Home Comfort   February 2006 - August 2010

Skills
Team Leadership, Business Analysis, Leadership, Process Improvement, Forecasting, Call Centers, Account Management, Sales, Customer Service, Business Process..., Customer Satisfaction, Team Management, Vendor Management, Sales Management, Performance Management, Strategy, Project Planning, CRM, Customer Experience, Coaching, Analysis, Key Account Management, Business Development, Customer Retention, Business Strategy

Education
Royal Roads University
BCOM, Entrepreneurial Management

Seneca College of Applied Arts and Technology
Legal Assistant Diploma, Legal Assistant/Paralegal

Seneca College of Applied Arts and Technology
Diploma in Business Admin, Management

Experience
Reliance Home Comfort   January 2015 - Present
Reliance Home Comfort   July 2011 - December 2014
Reliance Home Comfort   January 2005 - 2011
Reliance Home Comfort   2003 - 2005
Gelco Information Network  2001 - 2002
CIBC  1999 - 2001
Shred-it  1998 - 1999
CIBC  1996 - 1998

Skills
New Business Development, Product Development, Strategic Planning, CRM, Leadership, Business Strategy, Mergers, Team Building, Mergers & Acquisitions, Marketing Strategy, Financial Services, Strategy, Sales, Business Development, P&L Management, Strategic Partnerships, Financial Analysis, E-commerce, Forecasting, Business Planning, Executive Management, Cross-functional Team..., Competitive Analysis, Analytics, Product Management

Education
McMaster University   1987 — 1991
Bachelor of Commerce, Finance & Marketing

Experience
CAA South Central Ontario  March 2015 - Present
Metrolinx/GO Transit  September 2013 - March 2015
Reliance Home Comfort   October 2011 - June 2013
Reliance Home Comfort   February 2010 - October 2011
Sears Canada  August 2007 - February 2010

Skills
Product Management, New Business Development, Strategic Partnerships, Loyalty Marketing, Cross-functional Team..., Business Strategy, Analytics, Marketing Communications, Market Research, Leadership, Program Management, Strategic Planning, Management, Strategy, Business Intelligence, Analysis

Education
Northwestern University - Kellogg School of Management

Tel Aviv University

York University
Bachelor of Arts

Experience
Reliance Home Comfort   July 2014 - Present
TXU Electric Delivery  December 2010 - January 2012
-  September 2008 - January 2010

Skills
Financial Analysis, Account Management, Team Leadership, Microsoft Office, Customer Service, Team Management, Advertising, Microsoft Word, Negotiation, PowerPoint, Management, Leadership, Business Planning, Microsoft Excel, Team Building

Education
Sheridan College   2013 — 2014
Business Administration, Accounting

El Centro College   2009 — 2012
Undergraduate, Accounting

Experience
Texodi Inc.   June 2014 - Present
Manulife Financial  2012 - January 2014
Dell  October 2011 - February 2012
Deloitte  April 2011 - June 2011
Sigma Global Solutions   September 2010 - December 2010
Soroc Technology  January 2009 - January 2010
Montpelier Reinsurance Holdings Ltd  June 2009 - August 2009
Reliance Home Comfort   2007 - 2008
IC Solutions  2007 - 2007
Direct Energy  2007 - 2007

Skills
SharePoint, SharePoint 2013, Office 365, SharePoint Online, Microsoft Cloud, Windows Azure, Information Architecture, SharePoint 2010, MOSS 2007, .NET, C#, Taxonomy, PowerPivot,..., Solution Architecture, Business Intelligence, Application Development, SQL Server, Visual Studio, ASP.NET, IIS, Enterprise Architecture, Software Project..., ITIL, SOA, Agile, SSIS, Web Services, Server Architecture, XML, SQL, JavaScript, Active Directory, Business Analysis, WCF, Requirements Analysis, VMware, System Administration, SharePoint Designer, Portals, IT Strategy, Scrum, HTML, Software Development, Windows Server, Integration, Security, Microsoft Office..., Microsoft SQL Server, Workflows

Education
Belarusian State University
Master's Degree, Applied Math and Computer Science

Experience
Moriyama + Teshima  June 2015 - Present
Maternity Leave  November 2013 - May 2015
Reliance Home Comfort   September 2012 - September 2013
CNW Group  July 2007 - November 2011
Bethesda Services   January 2007 - July 2007
WorldTeach  January 2006 - December 2006
Brock University  June 2005 - August 2005

Skills
Administration, Customer Service, Proofreading, Telephone Skills, Classroom Instruction, Internet, Confidentiality, Attention To Detail, Organizing, Integrity, Multitasker, Social Media, Microsoft Office, Communication Written, Oral Communications, Problem Solving, Teamwork, Recruitment Advertising, Telephone Interviewing, Screening Resumes, Talent Acquisition, Talent Mining, Labour Hire, High level of initiative, LinkedIn Recruiter, Recruiting, Interviewing Skills, Exit Interviews, Taleo, Management, Interviews, Hiring, New Hire Orientations, Employee Relations

Education
University of Toronto   2010 — 2012
Certificate, Human Resources

Brock University   2001 — 2005
Bachelor of Arts, Linguistics

Canadian Mennonite University   1999 — 2001
General Religious Studies

HRPA

Experience
Reliance Home Comfort   October 2011 - Present
Reliance Home Comfort   October 2011 - Present
AgilitySharp Company   September 2009 - Present
Agilitysharp   September 2009 - May 2010
Homewell Senior Care Company   November 2008 - June 2009
City Of Hamilton  September 2008 - November 2008
Citibank Co - Bank   July 2006 - November 2007

Education
June 2009 Mohawk College - Mohawk's Office Administration
International Relations Diploma

Mohawk College
Unfinished, Business Administration

San Salvador, El Salvador

Experience
Reliance Home Comfort   January 2013 - July 2015
AMD  June 2011 - January 2013
TASCI   January 2009 - December 2010
Wireless Generation  June 2008 - November 2008
View22   November 2007 - March 2008
Tucows, Inc  August 2006 - September 2007
ATI  May 2005 - July 2006
Critical Path  July 2004 - April 2005
Bioscrypt Inc.   August 2003 - July 2004
DataMirror Corp.   April 2002 - April 2003

Skills
Software Project..., Scrum, Software Development, Embedded Systems, PMP, Process Development, Agile, SDLC, Agile Methodologies, Project Management, Mobile Applications, Testing, Quality Assurance, Integration, Team Leadership, Process Simulation, Product Management, SaaS, PMO, Project Portfolio..., E-commerce, Software Engineering, Security, Wireless, Telecommunications, Agile Project Management, Mobile Devices, Management, Requirements Analysis, Perl, Enterprise Software, Program Management, System Architecture, Leadership, Product Development, Cloud Computing, Distributed Systems, Vendor Management, Software Design, Cross-functional Team..., Business Process, Business Intelligence

Education
University of Manitoba   1978 — 1980
B.Sc.

Red River College   1973 — 1975
Electronics Technology

Experience
Reliance Home Comfort   May 2014 - Present
Reliance Home Comfort   August 2010 - May 2014
IBM Global Services  December 2003 - August 2010
HP - for Toroto General Hospital   October 2002 - January 2003
Callatis   October 2001 - October 2002
The E.C.E GROUP Ltd - Toronto   July 2001 - October 2001
The E.C.E. Group Ltd. Toronto   June 2001 - July 2001
ARDAF   August 1998 - March 2001
Carbid Fox Tarnaveni   November 1993 - August 1998

Skills
Troubleshooting, Active Directory, ITIL, Information Technology, Windows Server, Servers, Windows 7, XP, DNS, DHCP, Technical Support, VPN, Operating Systems, TCP/IP, System Administration, Software Installation, Hardware, Visio, System Deployment, Databases, Software Documentation, Windows XP

Education
Seneca College of Applied Arts and Technology   2014 — 2014
Installing and Configuring Microsoft Server 2012

Seneca College of Applied Arts and Technology   2010 — 2011
Diploma, Unix System Administrator

Centennial College   2004 — 2006
Diploma, Project Manager

Microsoft Certified Professional   2003 — 2003
Certificate, Microsoft Certified Professional

Comptia A+ Certification   2002 — 2002
Certificate, A+

Universitatea Tehnică din Cluj-Napoca   1988 — 1993
Machine Building Technology

Experience
Apollo Health and Beauty Care  March 2013 - Present
Nintendo  August 2011 - March 2013
Koodo Mobile  October 2008 - August 2011
Reliance Home Comfort   October 2007 - October 2008
The Walt Disney Company  April 2006 - June 2007
The Walt Disney Company  October 2004 - March 2006
L'Oreal  October 2003 - November 2004
L'Oreal  September 2000 - September 2003
Unilever  April 1997 - August 2000
Unilever  August 1993 - March 1997

Skills
Strategic Planning, Merchandising, FMCG, Supply Chain, Supply Chain Management, Pricing, Trade Marketing, Market Analysis, Sales Management, Competitive Analysis, Leadership, CRM, Sales, P&L Management, Cross-functional Team...

Education
Queen's University   1990 — 1992
MBA, Business Management

Ryerson University   1983 — 1987
Bachelor of Technology, Industrial Engineering

Experience
Outsourcing Services   September 2010 - Present
Canadian Coast Guard  2012 - 2013
Reliance Home Comfort   2006 - 2010
Brookfield LePage Johnson Controls  1998 - 2006
Johnson Controls  1997 - 1998

Skills
Operations Management, Contract Management, Construction Management, Facilities Management, HVAC, Strategic Planning, Team Building, Change Management, Negotiation, Team Leadership, Problem Solving, Asset Management, Contract Negotiation, Customer Relations, Contract Negotiations, Property Management, Customer Service, Performance Management, Continuous Improvement, Corporate Real Estate, Real Estate, Six Sigma, Maintenance Management, Vendor Management, Budgeting, Cost Control, Cost Reduction, Process Improvement, Customer Satisfaction, P&L Management, Compliance, Executive Management, Outsourcing, Energy Management, Budgets, Management, Strategy, Leadership, Business Development, Cross-functional Team..., Forecasting, Program Management, Management Consulting, Business Planning, Project Management, Business Strategy, Analysis, Risk Management, Energy, Energy Efficiency

Education
Queen's University   2001 — 2003
MBA

University of Waterloo   1981 — 1986
BASc, Electrical Engineering

Experience
Reliance Home Comfort   July 2009 - Present
Reliance Home Comfort   May 2005 - October 2010
Reliance Home Comfort   May 2003 - May 2005
Future Shop  August 2001 - May 2003

Skills
Sales Management, Team Building, Direct Sales, Sales, Coaching, Team Leadership, New Business Development, Sales Process, Leadership, Strategic Planning, Training, Leadership Development, Selling, Management, CRM, Negotiation, Strategy, Call Centers, Program Management, Lead Generation, Cross-functional Team..., B2B, Operations Management, Account Management, Sales Operations, Business Development

Education
Queen's University
BCOMM, Commerce

Queen's International Study Centre - Herstmonceux Castle, England
International Marketing Certificate

Experience
Reliance Home Comfort   September 2013 - Present
Zedd Customer Solutions LP Inc.  July 2013 - September 2013
CIBC  May 2013 - July 2013
Zedd Customer Solutions LP Inc.  March 2012 - May 2013
411.ca  July 2011 - October 2011
HUNTEX  2011 - 2011
CFC Canada   1998 - 2011
CFC Canada   1998 - 2011

Skills
B2B, Online Advertising, New Business Development, Account Management, Online Marketing, Local Search, Leadership, Sales, Call Centers, Executive Search, Lead Generation, Selling, Entrepreneurship, Recruiting, Marketing, Customer Service, Cold Calling, Event Planning, Budgets, Salesforce.com, Management, Negotiation, Team Building, Public Relations, Social Media, Sales Process, Sales Management, CRM, Coaching, Training, Customer Satisfaction, Team Management, Team Leadership, Social Media Marketing, Business Development, Strategic Partnerships, Time Management, Customer Retention, Social Networking, Marketing Communications, Strategic Planning

Education
University of Santo Tomas   1975 — 1980
B.S.C, Economics

Ateneo de Manila University   1963 — 1975

Experience
Eco Mechanical Team Inc   January 1991 - Present
Reliance Home Comfort   January 2007 - January 2010
Consumer Gas   January 1993 - January 1998
Applewood Plumbing Heating & Electric  January 1991 - January 1993

Skills
heating/cooling, Electrical/plumbing, Refrigeration/duct..., Gas Fitter, Building Maintenance, Planned Preventative..., Executive Managment, Green Initiatives, Cooling Water, Refrigeration, Marketing Strategy, Plumbing, Electricians, Heating, Leadership, Customer Service, Ductwork, Management

Education
George Brown College   1989 — 1992
HVAC/R Certificate and Gas Licence

Experience
Schooley Mitchell  August 2015 - Present
Reliance Superior   June 2011 - November 2014
Reliance Home Comfort   2011 - 2014
Furnasman One Hour   2009 - 2011
Thompson in the Park Funeral Home   2008 - 2009

Skills
Business Strategy, Customer Service, B2B, Account Management, Strategic Planning, Business Development, Coaching, Budgets, Sales Management, Marketing Strategy, Team Building, Market Research, Building Relationships, Customer Satisfaction, Friendly Personality, General Awesomeness, Helping Clients Succeed, Management, Operational Excellence, People-oriented

Education
Red River College

Experience
Navantis  January 2015 - Present
Reliance Home Comfort   November 2008 - August 2014
ICOM Information & Communications L.P.   January 2002 - November 2008
ICOM Information & Communications L.P.   January 2000 - December 2001
ICOM Information & Communications L.P.   November 1996 - December 1999
Trillium Gift of Life Network (Formally MORE Program of Ontario)   June 1993 - November 1996

Skills
Business Analysis, CRM, Requirements Analysis, Business Process, Integration, Microsoft CRM, Salesforce.com, Software Documentation, Project Management, Solution Architecture, Requirements Gathering, Databases, Oracle, SQL*Plus, Strategic Thinking, Data Warehousing, Microsoft SQL Server, Enterprise Software, Visio, Business Case..., Project Planning, Database Administration, Enterprise Architecture, SharePoint, Business Intelligence, Oracle SQL, SQL Server, Presenter, Presentation Development, Sales Pipeline..., Data Integration, Business Process..., Vendor Management, Mobile Applications, Enterprise Analysis, Sales Force Automation, Offshore Resource..., Use Case Analysis, SDLC, Management, Business Process..., Business Process Design, Business Requirements, Business Process Mapping, User Acceptance Testing, Change Management, Strategy, Gap Analysis, IT Strategy, ERP

Education
York University - Schulich School of Business
Certificate, Strategic Enterprise Analysis & Consulting Skills

York University - Schulich School of Business   2008 — 2009
MCBA, Business Analysis

Mohawk College
Computer Systems Technology, IT

Experience
Reliance Home Comfort   March 2015 - Present
The Mackie Group   June 2009 - March 2015
SYNCREON  January 2006 - April 2009
TDS Logistics  October 2005 - December 2006
Syncreon Logistics   September 2004 - August 2005
TDS Logistics  2002 - 2004

Skills
Change Management, Project Management, Management, Business Process..., Integration, Process Improvement, Program Management, IT Strategy, Leadership, ITIL

Education
Concordia University   1987 — 1991
Bachelors, Computer Science

Vanier College   1985 — 1987
Diploma of Collegial Studies, Pure and Applied Sciences

Experience
Hewlett-Packard  May 2012 - Present
Reliance Home Comfort   January 2012 - May 2012

Skills
Sales, Solution Selling, Account Management, Channel Partners, Management, Problem Solving, Technology, Partner Management, New Business Development, Leadership, Team Leadership

Education
Brock University   2007 — 2011
BBA (honours), Business Administration

St. Benedicts Catholic Secondary
Honours

Experience
Reliance Home Comfort   March 2008 - Present
Swissport  February 2007 - February 2008
Air Canada  April 1986 - October 2006
Air Canada  March 2003 - February 2005

Skills
Air Canada Manager's..., Six Sigma Green Belt, Hazordous Goods &..., Aurther D Little,..., Labour Relations..., Making a Difference..., Customer Satisfaction, Coaching, Six Sigma, Budgets, Leadership, Team Building, Management, Training, Aircraft, Team Leadership, Customer Service, Operations Management, Aviation, Forecasting, Process Improvement

Education
GE Six Sigma Training   2002 — 2003
Green Belt Certification, Six Sigma

Air Canada   1997 — 1997
Labour Relations Managers Training, Labour Relations

Mount Royal College   1984 — 1986
Physical Education, Diploma Recreation Manegment

Experience
Reliance Home Comfort   June 2007 - Present
Common Information Management System   January 1998 - December 2002
Waterloo Regional Police Service  October 1973 - January 2000

Skills
Visio, Data Warehousing, Project Management, Technical Services, Computer Aided Dispatch, Records Management, Mobile Computing, Business Process..., SharePoint, Project Portfolio..., Business Process Design, Business Process, Business Intelligence, Business Analysis, Budgets, Team Building

Education
Conestoga College   2001 — 2003
Travel Consulting, Travel Industry

Galt Collegiate   1964 — 1968
Diploma, Science and Technology

Experience
Reliance Home Comfort   January 2015 - May 2015
Points  May 2014 - December 2014
Transat  September 2012 - May 2014
Transat  June 2010 - September 2012
Johnson &Johnson Medical Products   August 2004 - December 2009
Brascan Media   February 2002 - July 2004
Pivotal Corporation  February 2000 - February 2002
RBC Royal Bank  February 1998 - February 2000
Elizabeth Fry Society  January 1995 - January 1997

Skills
Business Intelligence, Business Process, Business Analysis, Management, Leadership, Integration, SDLC, IT Management, Change Management, Strategy, Program Management, Strategic Planning, Project Management, Enterprise Software, Project Portfolio..., Team Leadership, ERP, Information Technology, IT Strategy, Business Strategy, Analysis, Governance, Healthcare Industry, Business Process..., ITIL, CRM, Process Improvement, Requirements Gathering, Consulting, E-commerce, Solution Architecture, Team Building, Architecture, Cognos, Requirements Analysis, Business Process..., Outsourcing, Business Process Mapping, Business Continuity, Six Sigma, PMP, Enterprise Architecture, PMO, Software Project..., ERP Implementations, Solution Implementation, Solution Focused, Strategic Roadmaps, Technology Roadmapping, Regulatory Compliance

Education
Information Technology Institute   1997 — 1998
Post-Graduate Diploma in Applied Information Technology, Information Technology

Université Lumière (Lyon II)   1984 — 1991
Master, Clinical Psychology

Université Lumière (Lyon II)
Advance Applied Research, Cognitive Psychology

Université Lumière (Lyon II)
Master, Cognitive psychology

Experience
Numeris  October 2014 - Present
Reliance Home Comfort   June 2013 - October 2014
Maple Leaf Sports & Entertainment  March 2013 - June 2013
Sirius XM Radio Inc.  June 2012 - January 2013
Gen5 Networks, Cara Operation   August 2010 - January 2012
Lavalife  January 2010 - September 2010
TD Bank Group  August 2007 - January 2009
Torstar Digital  March 2006 - May 2007

Skills
SSIS, SSRS, Business Intelligence, Business Analysis, Data Warehousing, SDLC, C#, XML, .NET, AJAX, Oracle

Education
Concordia University   1996 — 2001
Math, Computer

Experience
RBC  October 2014 - Present
National Bank of Canada  June 2013 - October 2014
Reliance Home Comfort   October 2008 - May 2013
Citadel Rock Online Communities   July 2008 - June 2009

Skills
Management Consulting, Strategic Planning, Change Management, Team Leadership, Strategy, Business Strategy, Account Management, Sales, Sales Management, Key Account Management, Direct Sales, Business Development, Management, Leadership, Business Planning, Customer Service, Banking, Credit, Financial Analysis

Education
Telfer School of Management at the University of Ottawa
Bachelor of Commerce (B.Com.), Finance, General

Experience
Reliance Home Comfort   2010 - Present
Reliance Home Comfort   September 2007 - October 2010
Reliance Home Comfort   April 2001 - September 2007
Union Bank of the Philippines  1999 - 2001
Union Bank of the Philippines  1996 - 1999

Skills
Financial Reporting, Financial Analysis, Financial Accounting, IFRS, Internal Controls, Variance Analysis, Accounting, Forecasting, Account Reconciliation, SharePoint, Accounts Payable, Cash Flow, Business Process..., Team Leadership, Business Analysis, Budgets, Finance, Financial Statements, Cross-functional Team...

Education
University of Santo Tomas
BA

Experience
Reliance Home Comfort   July 2010 - Present
Future Shop  March 2005 - July 2010
Future Shop  January 2003 - March 2005
Sprint Canada  2001 - 2002
Norigen Communications  2000 - 2001
Sprint Canada  1996 - 2000

Skills
Performance Management, Employee Relations, Succession Planning, Employee Engagement, Talent Management, HRIS, Recruiting, Coaching, Onboarding, Workforce Planning, Talent Acquisition, Management, Employee Training, Team Building, Strategic Planning, Team Leadership, Hiring, Leadership Development, Time Management, Human Resources, Leadership, New Hire Orientations, HR Policies, Change Management, Vendor Management

Education
Seneca College of Applied Arts and Technology
Human Resources Management

University of Toronto - Victoria University
Honours Bachelor of Arts

Experience
Reliance Home Comfort   2014 - Present
Cintas Document Management  2012 - Present
Cintas Document Management  2009 - 2012
Intelligent Office  2007 - 2009
Mercedes-Benz Canada  2004 - 2007

Skills
Leadership, Business Development, Product Development, B2B, Management, Qualifying Prospects, Selling, Advertising, CRM, Sales, Marketing Strategy, Sales Process, Relationship Management, Direct Sales, Entrepreneurship, Negotiation, Account Management, Recruiting, Budgets, Sales Presentations, Cold Calling

Education
University of New Brunswick   1996 — 2000
BBA, Business Management

Experience
Reliance Home Comfort   May 2014 - Present
Reliance Home Comfort   September 2013 - April 2014
Reliance Home Comfort   May 2010 - August 2013
Reliance Home Comfort   May 2006 - April 2010

Skills
Team Leadership, Vendor Management, Project Management, Account Management, Strategic Planning, Salesforce Training, Team Building, Recruiting, Coaching, Sales Motivation, Data Analysis, Process Improvement, Sales, Direct Sales, Change Management, Team Management, Operations Management, Budgets, Leadership, Forecasting, Performance Management, Project Planning, Management, Business Planning, Cross-functional Team...

Education
Centennial College   2005 — 2006
Post Graduate Diploma, Call Center Operations

V.E.T. Bangalore   1999 — 2003
Computer Science & Engg.

IPCL   1997 — 1999
High School

Vidhya Vihar

Experience
Reliance Home Comfort   Workforce Planning - Intraday AnalystSears CanadaAugust 2012 - June 2014
Minacs  June 2002 - September 2007

Skills
Analysis, Process Improvement, Coaching, Team Building, Business Process..., Forecasting, Workforce Management, Operations Management, Microsoft Office, Six Sigma, Call Center, Continuous Improvement, Performance Management, Team Leadership, Budgets, Vendor Management, Cross-functional Team..., Change Management, Strategic Planning, Training

Education
Mohawk College   1989 — 1992
Accounting

Experience
Reliance Home Comfort   Market Development Manager- Sales and Business DevelopmentUnion Gas1987 - 1999
Stelco Research   1981 - 1982

Skills
Sales, Direct Sales, Account Management, New Business Development, Sales Process, Forecasting, Sales Operations, Business Development, B2B, Team Leadership, Strategic Planning, Salesforce.com

Education
York University - Schulich School of Business
Advertising & Promotional Planning

University of Windsor   1986 — 1987
Honours Bachelor of Commerce

McMaster University   1982 — 1986
Honours B.A., Economics

Mohawk College   1977 — 1980
Electronics Engineering Technology

Experience
Reliance Home Comfort   June 2007 - Present
Reliance Home Comfort   March 2002 - June 2007
MediSolution Ltd.   February 1999 - March 2002
The London Transit Commission   October 1993 - February 1999
Trailmobile Canada   January 1992 - January 1993
Trailmobile Canada   January 1992 - January 1993
Purolator Courier Ltd.  February 1985 - December 1991

Skills
Coaching, Team Building, New Business Development, Project Management, Microsoft Office, Training, Customer Service, Strategic Planning, Teamwork, Team Leadership, Budgets, Fundraising, Leadership, Change Management, Call Centers, Policy, Employee Relations, Forecasting

Education
Fanshawe College   1974 — 1975
Executive Assistant/Executive Secretary

Fanshawe College   1974 — 1975
Executive Assistant/Executive Secretary

Experience
Reliance Home Comfort   2010 - Present
Reliance Home Comfort   November 2007 - October 2010
Osler, Hoskin & Harcourt LLP   January 2001 - November 2007

Skills
Corporate Law, Property Law, Strategy, Litigation, Legal Advice, Legal Writing, Trademarks, Dispute Resolution, Privacy Law

Education
The University of Western Ontario   1996 — 1999
LL.B.

Carleton University   1992 — 1996
B.A. (Hons.), English

Experience
Nett Technologies Inc  July 2014 - Present
Reliance Home Comfort   October 2013 - June 2014
Automodular Inc. / Front Line Workforce   June 2012 - September 2012
Oak Group Automotive   October 2011 - June 2012
Oak Group Automotive   October 2010 - October 2011
Voit Automotive   January 2008 - December 2009
Equipos, Transformadores, Refacciones y Accesorios   2009 - 2009
Bosch North America  January 2004 - August 2008
Remy Alternators Inc   January 2000 - January 2004
Remy Alternators Inc   January 1998 - January 2000

Skills
5S, Value Stream Mapping, 5 Why, PPAP, Toyota Production System, APQP, Lean Manufacturing, Kaizen, TS16949, Poka Yoke, Continuous Improvement, Supplier Quality, PFMEA, SPC, Manufacturing..., Automotive, DMAIC, Manufacturing, Six Sigma, Lean manufacturing

Education
Humber College   2010 — 2010

Universidad del Valle de México   1992 — 1996
B.Sc Degree, Industrial and Production Engineering

Experience
Manulife Financial  March 2014 - Present
SHS Services Management  May 2013 - December 2013
Moores Clothing For Men  September 2007 - May 2013
BCBG Max Azria  February 2011 - February 2012
Reliance Home Comfort   May 2007 - August 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Communication, Positive Energy, Goal Oriented, Interpersonal Skill, Always Punctual, Cooperative, Customer Service, Teamwork, Leadership, Data Analysis, Time Management, Sales, Marketing, Training, Team Building

Education
Durham College   2011 — 2012
Graduate Certificate in Victimology, Study of Victims & Criminal Justice System, Presidential Honor Roll

University of Toronto at Scarborough   2006 — 2010
Bachelor of Arts (B.A.), Humanities/Humanistic Studies

Experience
Reliance Home Comfort   July 2011 - Present
Enbridge - Toronto   2003 - 2010
Enbridge  2001 - 2003
Enbridge  1999 - 2001
Texaco Lubricants - Mississauga   1997 - 1999
FCB Canada Ltd. - Toronto   1991 - 1996
Saffer Advertising - Toronto   1983 - 1990

Skills
Strategic Communications, Budget, B2B, Program Management, Marketing Communications, Marketing Strategy, Strategic Planning, Project Management, Marketing, Business Strategy, Account Management, Project Planning, Event Management, Budgets, Strategy, Analysis, Public Speaking, Leadership, Negotiation, New Business Development, Event Planning, Integrated Marketing, Marketing Management, Process Improvement, Business Analysis, Change Management, Operations Management, Training, Advertising, Sales, Customer Satisfaction

Education
Durham College
Teaching & Training Adults Certificate

Seneca College
Incomplete, Administrative Management

Experience
Reliance Home Comfort   April 2010 - Present
RELIANCE HOME COMFORT   January 2005 - April 2010

Skills
Account Management, Leadership, Strategic Planning, Call Center, Coaching, Vendor Management, Team Leadership, Microsoft Office, Contract Negotiation, Contract Management, Budgets, Operations Management, Team Building, Customer Service, Project Management

Education
University of Dar es Salaam   1994 — 1998
B.Sc. Eng., Chemical & Process

Experience
Centum Streetwise Mortgages   2009 - Present
Schiffmann Law - Personal Injury Law   August 2014 - September 2014
Reliance Home Comfort   September 2010 - September 2013
Direct Energy  February 2007 - February 2010

Skills
Refinance, Customer Service, Microsoft Word, Outlook, PowerPoint, Research, Management, Litigation, Leadership, Microsoft Office, Public Speaking, Real Estate, Real Estate Transactions, Data Entry, Legal Research, Risk Management, Legal Assistance, Finance, Legal Writing, Residential Mortgages, Microsoft Excel, Financial Services, Mortgage Lending, Loans, Credit

Education
Sheridan College   2013 — 2015
Paralegal Program Accelerated

Seneca College of Applied Arts and Technology   2008 — 2008
Financial Services FSU 101 Mortgage course

Experience
Reliance Home Comfort   May 2015 - Present
Reliance Home Comfort   October 2014 - May 2015
Aon Hewitt  April 2012 - October 2014
HSBC Bank Canada  October 2008 - April 2012
HomeLife Ultimate Realty Inc   August 2006 - October 2008

Skills
Payroll, Leadership, Human Resources, Recruiting, Customer Service, Time Management, PeopleSoft, Deferred Compensation, Management, Personnel Management, Benefits Administration, Employee Relations, Employment Law, Customer Satisfaction, Employee Training, Onboarding, Talent Acquisition, CRM, Microsoft Office

Education
Centennial College   2011 — 2013
CHRP Designation, Human Resources

University of Toronto   2006 — 2012
Bachelor of Arts (B.A.), Economics and Anthropology

R.H. King Academy

Experience
Reliance Home Comfort   February 2012 - Present
Pitney Bowes  February 2006 - January 2012
Romet Limited   May 1982 - June 1993

Skills
Managed Print Services, Major Accounts, Sales Process, Cold Calling, Direct Sales, B2B, Salesforce.com, Sales Presentations, Sales Management, New Business Development, Key Account Management, Document Imaging, Customer Satisfaction

Education
Sheridan College   1978 — 1981
Diploma, Business, Management, Marketing, and Related Support Services

Experience
Reliance Home Comfort   May 2003 - Present

Education
Seneca College of Applied Arts and Technology   1998 — 2001
ACCOUNTING

Experience
Reliance Home Comfort   March 2013 - Present
Direct Energy  May 2007 - Present
Direct Energy  January 2011 - March 2013
Direct Energy Essential Home Services   January 2004 - January 2007
Direct Energy  May 2002 - April 2004

Skills
Microsoft Family..., Experienced in Window..., Netscape Navigator /..., Various accounting..., Click Scheduler –..., Gers – Bar-coded RF..., Clarify – Bar-coded..., Brio report, Access, Forecasting, Budgets, Customer Satisfaction, Management, Business Process..., Customer Service, Training, Strategic Planning, Analysis, Operations Management

Education
Humber College   1996 — 1998
Accounting, Accounting

University of Athabasca
Bachelor of Management

Experience
AppleOne Employment Services  October 2013 - November 2013
Centennial College  February 2013 - April 2013
Foresters  September 2011 - December 2011
Reliance Home Comfort   March 2010 - April 2011
IMP Group  February 2010 - March 2010
Sporting Life  November 2006 - December 2009
Walt Disney World  December 2005 - June 2006
Sam the Record Man  May 2001 - November 2005

Skills
Data Entry, Customer Service, Keyboard Skills, Typing, Organization, Leadership, Grace Under Pressure, Public Speaking, Supervisory Skills, Filing, Email, Fast-paced, Microsoft Excel, Microsoft Word, PowerPoint, Accurate Record Keeping, Cash Handling Experience, Cashiering, Microsoft Office, Hand Knitting, Proofreading, Creative Writing, Reading, Management, Market Research, Customer Retention, Critical Thinking, Teamwork

Education
Centennial College   2012 — 2013
Post Graduate Diploma, International Business

Centennial College   2003 — 2005
College Diploma, Hospitality Administration/Management

Victoria Park High School   1994 — 1999
Ontario Secondary School Diploma, General Education, OAC