Rightnow Technologies (acquired by Oracle)
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Rightnow Technologies (acquired by Oracle) Employees
Zendesk March 2014 - Present
Kyriba Corporation May 2013 - March 2014
Oracle January 2012 - April 2013
RightNow Technologies (Acquired by Oracle) September 1999 - January 2012
RightNow Technologies January 2008 - October 2008
RightNow Technologies January 2006 - December 2007
RightNow Technologies January 2004 - January 2006
RightNow Technologies January 2001 - January 2004
RightNow Technologies September 1999 - January 2001
Laidlaw Transit Inc January 1998 - September 1999
Skills
Pre-sales, Integration, SaaS, CRM, Enterprise Software, Team Building, Professional Services, Cloud Applications, Pre-Sales Consulting, Leadership Development, Helping Clients Succeed, Consulting, Software Implementation, Solution Selling, Customer Experience, Management, Software Project..., Customer Experience..., Sales Enablement, Cloud Computing, Product Management, Cross-functional Team..., Enterprise Architecture, Project Delivery, Business Intelligence, Account Management, Project Management, Program Management, Selling, Salesforce.com, Siebel, Oracle, Business Analysis, Go-to-market Strategy, Analytics, Software Industry, Solution Architecture, Marketing Automation, Business Process, Strategic Partnerships, Business Alliances, IT Strategy, Leadership, Strategy, Start-ups, Lead Generation, Business Process..., Demand Generation, Sales Process, ERP
Education
University of Montana 1993 — 1997
Bachelor, Business Administration/Information Systems
Oracle March 2012 - Present
BSR Ventures LLC April 2010 - Present
RightNow Technologies (acquired by Oracle) May 2011 - March 2012
Executives in Action April 2010 - May 2011
Freeman -- Dallas, TX January 2008 - March 2010
Sabre Holdings -- Fort Worth, TX 2006 - 2007
Sabre Holdings -- Fort Worth, TX 1999 - 2006
Sabre Holdings -- Fort Worth, TX 2001 - 2002
Sabre Holdings -- Fort Worth, TX 1994 - 1999
Sabre Holdings -- Fort Worth, TX 1992 - 1994
Skills
Product Management, Competitive Analysis, Product Marketing, Strategy, Digital Marketing, Brand Management, Integrated Marketing, Go-to-market Strategy, Management, Marketing, Marketing Strategy, Analytics, Business Development, Business Strategy, CRM, Enterprise Software, Lead Generation, Program Management, SaaS
Education
Iowa State University
BS, Distributed Studies
The University of Dallas
MBA, Corporate Finance
Microsoft February 2014 - Present
Parature (acquired by Microsoft) October 2011 - February 2014
RightNow Technologies (acquired by Oracle) June 2008 - September 2011
REI Systems, Inc. November 2003 - June 2008
ON Semiconductor 2000 - 2001
Skills
Cloud Computing, Sales Management, Consultative Selling, Business Transformation, Customer Experience..., Contact Center Design, Local Government, Federal Government, Government, Corporate Finance, Investments, Customer Experience, Analytics, Program Management, SaaS, Business Intelligence, Solution Selling, Strategy, Strategic Partnerships, Business Development, Salesforce.com, Enterprise Software, CRM, Pre-sales, Professional Services, Management, Business Process, New Business Development, Team Leadership, Start-ups, Go-to-market Strategy, Lead Generation, Business Alliances, Product Management, Consulting, Leadership, Entrepreneurship, Sales, Executive Management, Integration, Business Analysis, Project Management, Strategic Planning, IT Strategy, Information Technology, Mobile Devices
Education
Arizona State University - W. P. Carey School of Business 1999 — 2003
MBA, Information Management
Arizona State University 1999 — 2001
Master of Business Administration (MBA), Information Technology, 4.0
Somaiya College of Engineering 1987 — 1990
BE, Production Engineering
Oracle February 2014 - Present
Oracle March 2012 - February 2014
RightNow (acquired by Oracle) September 2011 - March 2012
RightNow Technologies (acquired by Oracle) August 2010 - September 2011
Huron Consulting Group May 2008 - July 2010
Intuit 2005 - October 2007
Intuit 2001 - 2005
Intuit 1998 - 2001
Skills
SaaS, Program Management, Enterprise Software, Agile Methodologies, Software Project..., Software Product..., Cross-functional Team..., CRM, Software Development, Leadership, Integration, Project Management, Customer Experience, Management, Quality Assurance, Team Leadership, Process Improvement, Cloud Computing, Professional Services, Consulting, Product Development, Team Management
Education
Pacific Lutheran University
BS, Engineering Physics
Workiva LLC March 2013 - Present
Gallatin Software Studio August 2008 - Present
Elk River Systems, Inc. April 2012 - January 2013
RightNow Technologies (acquired by Oracle) December 1999 - April 2012
Oracle December 1999 - April 2012
RightNow Technologies December 1999 - May 2005
Anchor Gaming March 1998 - December 1999
Sierra Online April 1994 - March 1998
Sierra On-Line April 1994 - March 1998
BEST Consulting January 1993 - March 1994
Skills
Product Management, Web Applications, Software Development, Team Management, Team Building, JavaScript, Java, Hibernate, Wicket, Spring, C#, C++, HTML, jQuery, POJO, MySQL, Entrepreneurship, Entertainment, Ticketing Software, PHP, Maven, SCRUM, Agile Application..., Product Discovery, Scrum, Flex, Strategy
Education
Montana State University-Bozeman 1983 — 1987
BS, Computer Science
NetSuite January 2015 - Present
Dataguise (Startup, Hadoop Data Security) January 2014 - February 2015
Salesforce.com February 2012 - January 2014
RightNow Technologies (Acquired by Oracle) March 2011 - March 2012
Microsoft October 2005 - March 2011
Cisco Systems January 2000 - February 2004
Cerent (Startup Acquired by Cisco Systems) January 1999 - January 2000
Next Level Communications (Now Motorola Solutions) October 1996 - January 1999
Skills
SaaS, Cross-functional Team..., Partner Management, Program Management, Strategy, Channel Partners, Strategic Partnerships, CRM, Service Delivery, Salesforce.com, Sales Engineering, Professional Services, Vendor Management, Data Analysis, Product Management, Pre-sales, Software Licensing, Business Development, Partner Relationship..., Start-ups, Business Intelligence, Solution Selling, Business Process..., Business Process, Channel Management, Partner Programs, Business Strategy, Lead Generation, Hadoop, Cloud Computing, Enterprise Software, Go-to-market Strategy, ROI Justification, Reseller Programs, Channel Partner..., Marketing Operations
Education
California Polytechnic State University-San Luis Obispo 1991 — 1996
Industrial Technology (Orfalea School of Business), Business Management
UnboundID Corp. May 2013 - Present
Oracle October 2011 - May 2013
Rightnow Technologies (acquired by Oracle) October 2011 - March 2012
InQuira (acquired by Oracle) September 2010 - October 2011
Consona Corporation CRM (Onyx CRM, Knova KM, SupportSoft) April 2007 - February 2010
Surgient Inc. December 2005 - April 2007
Onyx Software July 2002 - December 2005
eGain Communications August 1999 - July 2002
Computer Associates January 1997 - August 1999
Baxter International Inc. October 1990 - December 1997
Skills
Business Management, Customer Relations, Knowledge Management, Process Improvement, Planning, Customer Experience, Sales Management, Cross-functional Team..., Strategy, Professional Services, Project Planning, Management, Enterprise Software, Customer Service, Mergers & Acquisitions, Strategic Planning, Cloud Computing, CRM, Selling, Marketing, Team Leadership, Start-ups, SaaS, Sales Operations, Solution Selling, Sales Process, Go-to-market Strategy, Leadership, Opportunity..., Sales, Pre-sales, Integration, Mobile Devices, Business Intelligence, Business Development
Education
University of North Texas 1984 — 1988
BBA
Villanova University
Masters Certificate
Socrata 2014 - 2015
Oracle 2012 - 2014
Caney Creek 2009 - 2012
SAP / SAP Labs 2007 - 2011
RightNow Technologies (acquired by Oracle) 2003 - 2007
ePunctuate! 1999 - 2003
PriceWaterhouseCoopers (acquired by IBM) 1998 - 1999
CitiBank / The Associates 1997 - 1998
GE Capital 1993 - 1997
US Navy 1989 - 1993
Skills
SaaS, Cloud Computing, Enterprise Software, Professional Services, Pre-sales, CRM, Solution Selling, Strategy, Business Process, E-commerce, Management, Management Consulting, Software Solution Sales, Change Management, Telecommunications, Leadership, Business Strategy, Sales
Education
Colorado Christian University
Salesforce.com February 2013 - Present
Oracle March 2012 - February 2013
RightNow Technologies (acquired by Oracle) December 2006 - March 2012
Oracle September 1996 - December 2006
Skills
Cloud Computing, SaaS, Professional Services, Sales Operations, Proposal Writing, Enterprise Software, Leadership Development, CRM, Sales, Sales Management, Business Development, Executive Management, Customer Experience, Management, Business Strategy, Strategic Planning, Forecasting, Solution Selling, Go-to-market Strategy, Sales Process, Selling, Salesforce.com, Program Management, Partner Management
Education
Robert Morris University 1993 — 1997
BA
Oracle August 2012 - Present
The Ridge Athletic Club 2008 - Present
Oracle March 2012 - August 2012
RightNow Technologies (acquired by Oracle) September 2006 - February 2012
O'Berry Cavanaugh 2005 - 2006
Expedia 2001 - 2005
The Walt Disney Internet Group 1997 - 2001
Skills
International Project..., Lead Generation, Online Marketing, Marketing Strategy, Program Management, Email Marketing, Event Planning, Building Brand Awareness, Brand Awareness, Online Branding, Company Branding, Customer Experience, CRM software, Team Management, Team Leadership, Cross-functional Team..., Agency Relations, Advertising, English, Dutch, Virtual Teams, Trade Shows, Creative Strategy, Strategic Planning, Strategic Thinking, Self Starter, Team Oriented, SEO, PPC, Brand Communication, Corporate Communications, Mobile Marketing, Social Media Marketing, Social Media, Mobile, Digital Marketing, Marketing Communications, Integrated Marketing, B2B, Customer Relations, Web Analytics, SEM, Campaign Management, Analytics, Online Advertising, Google Analytics, Marketing Management, Digital Strategy, Multi-channel Marketing, Event Marketing
Education
University of Washington 1997 — 1998
Certificate, Management in the Technology Sector
Universiteit van Amsterdam 1990 — 1996
Masters, American Studies
Montana State University 1994 — 1995
Business Administration, Marketing, Management
Het Rhedens Lyceum 1982 — 1988
Oracle March 2012 - Present
RightNow Technologies (acquired by Oracle) May 2011 - March 2012
RightNow Technologies (acquired by Oracle) July 2008 - May 2011
RightNow Technologies (acquired by Oracle) September 2003 - July 2008
SOHU May 1999 - August 2001
Skills
SaaS, Customer Service, MySQL, Business Strategy, Business Analysis, Localization, Cloud Computing, Enterprise Software, Professional Services, Cross-functional Team..., Management, Analytics, Leadership, Business Intelligence, CRM, Call Centers, Employee Training, Technical Training, Employee Management, Talent Management, Customer Support, Quality Assurance, Customer Experience, Consulting, Enterprise Architecture, Training, Sales, Pre-sales, Product Management, Sales Enablement
Education
Montana State University-Bozeman 2001 — 2003
Master, Industrial & Management Engineering
Tsinghua University 1993 — 1998
Bachelor, Precision Instruments
Customer Support Manager training
Oracle January 2014 - Present
SDL plc 2013 - 2014
FrontRange Solutions 2011 - 2013
SAP Labs 2008 - 2011
NetSuite Inc 2007 - 2008
RightNow Technologies (Acquired by Oracle) 2003 - 2007
eGain Communications 2001 - 2003
Skills
SaaS, Product Management, Contract Negotiation, New Business Development, Product Marketing, Consulting, People Management, Product Design, Product Strategy, CRM software, IT Service Management, Help Desk Management, Contact Centre, Partner Management, Application Hosting, Application Development, OnDemand Enterprise..., Market Research, MBA, P&L, Customer Service, Customer Satisfaction, Sales Support, Product Requirements, Go-to-market Strategy, Enterprise Software, Cloud, Competitive Analysis, Sales Enablement Tools, Positioning, Messaging, Software Development, Cloud Computing, CRM, Management, Social Media, Professional Services, Mobile Applications, Sales Presentations, Customer Retention, Customer Engagement, Long-term Customer..., Delegation, Solution Selling, Pre-sales, Business Development, Integration, Cross-functional Team..., SDLC, Scrum
Education
Santa Clara University - Leavey School of Business 2007 — 2009
MBA, Marketing & General Management
University of Illinois at Chicago
Master of Science, Computer Science
Gujarat University
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering