RightStar Systems
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RightStar Systems Employees
RealWorldIT, Inc. April 2014 - Present
Leaders in ITIL Service Delivery Management, Six Sigma, & IT Operations 2013 - Present
Rangam Consultants Inc October 2013 - May 2014
AT&T Global Services August 2013 - October 2013
RightStar Systems June 2013 - July 2013
Xerox Business Services June 2012 - March 2013
IMPAC MORTGAGE January 2012 - April 2012
PMB Investments, Inc. October 2007 - December 2010
Washington Mutual October 2002 - September 2008
PMB Consulting Services 2000 - 2002
Skills
Vendor Management, Six Sigma, Disaster Recovery, Program Management, CCNA, Key Performance..., Management, ITIL, Certified Novell..., Data Migration, Governance, Data Center, Project Management, Service Delivery, Active Directory, Cisco Technologies, Process Improvement, IT Management, IT Operations, SDLC, Outsourcing, IT Strategy, Leadership, Servers, Technical Support, Business Analysis, System Deployment, CRM, Strategy, Security, IT Service Management, Information Technology, IT Service Delivery, Service Delivery..., Service Improvement..., IT Leadership, Information Technology..., IT Cost Optimization, IT Performance..., Change Management, Infrastructure, Service Desk, IT Operations Management, IT Transformation, Infrastructure..., Enterprise IT Strategy, IT Enabled Business..., Strategic Use Of..., Project Portfolio..., IT Outsourcing
Education
University of Southern California
Electronic Engineering
Lockheed Martin September 2011 - Present
RightStar Systems 2009 - 2011
US Department of Homeland Security 2007 - 2008
EquiLend 2004 - 2007
EXENET LLC 2001 - 2001
Skills
IT Service Management
Education
Ramapo College of New Jersey 1984 — 1991
Bachelor's degree, History
State University of New York College at Oswego 1983 — 1984
Column Technologies November 2010 - Present
RightStar Systems January 2005 - October 2010
ING DIRECT 2005 - 2006
ING DIRECT June 2004 - December 2005
SoftPro May 2003 - June 2004
Skills
Microsoft SQL Server, Windows Server, Oracle, Crystal Reports, IT Service Management, Databases, Service Desk, BMC Patrol, Java, JIRA, Help Desk Support, Red Hat Linux, Microsoft Office, HTML, ASP, Salesforce.com, Integration, Sybase, ASP.NET, Unix, ITIL, Windows Server 2003, Windows Server 2008, SQL Server 2005/2000, SQL Server 2000-2008, Pentaho, DAVOX, Pentaho Integration
Education
Delaware State University 1997 — 2002
Bachelor of Science, Computer Science
Lockheed Martin October 2014 - Present
Management Support Technology February 2009 - October 2014
Department of Veterans Affairs 2012 - 2012
Tier1-Perficient (Oracle Federal Programs) April 2007 - January 2009
RightStar Systems May 2006 - April 2007
NetworkD Europe Ltd. 2000 - 2007
NetworkD / LANDesk & FrontRange Solutions SI/VAR 2002 - 2006
Skills
Enterprise Software, CRM, Strategy, Business Development, Management, Business Intelligence, Pre-sales, IT Service Management, Project Management, ITIL, Lead Generation, Enterprise Architecture, Strategic Planning, New Business Development, Selling, Account Management, Analytics, Channel, Channel Partners, Cloud Computing, Cold Calling, Consulting, Cross-functional Team..., Customer Retention, Direct Sales, Government, Leadership, Managed Services, Management Consulting, Marketing, Marketing Management, PMP, Professional Services, Program Management, Proposal Writing, Recruiting, SaaS, Sales, Sales Operations, Salesforce.com, Solution Selling, Start-ups, Strategic Partnerships
Education
ITIL Foundation 2004 — 2004
ITIL Certified, Best Practices in Service Desk Management
Lynchburg College 1992 — 1996
BS, Business Management, Marketing and Fine Arts
FRS
•ITSM Certification, ITSM Certification
RightStar Systems August 2015 - Present
The Advisory Board Company May 2012 - August 2015
The Advisory Board Company October 2010 - April 2012
The Advisory Board Company April 2008 - October 2010
The Advisory Board Company April 2006 - April 2008
The Advisory Board Company March 2004 - April 2006
Skills
Active Directory, Microsoft Exchange, Project Management, McAfee, •Microsoft Active..., 2008 R2, HP Proliant, Cisco IOS, Cisco Wireless, Cisco Call Manager, Catalyst Switches, Backup Exec, Microsoft Office..., Cisco ASA, Security, Cisco Technologies, Microsoft SCCM 2007,..., CA ARCserve, IpSwitch MOVEit DMZ, HP Proliant servers, Cisco IronPort, DNS, DHCP, Arcserve, Virtualization, ASA, Office Communications..., Blackberry Enterprise..., •Microsoft Windows..., VMware vSphere 5.x, 4.x..., Cisco Integrated..., Cisco Catalyst Switches, Cisco Unity, Citrix XenApp and..., McAfee ePO, Symantec Backup Exec, Lyris ListManager, GroupLogic ExtremeZ-IP, DFS, Ironport, Windows Server, VMware ESX, Integration, Enterprise Software, Networking, Data Center, Servers, Troubleshooting
Education
Franklin & Marshall College 1996 — 2000
Bachelor's Degree, Sociology, Music Performance
EasyVista January 2014 - Present
Martek.Net December 1989 - Present
EasyVista January 2014 - January 2014
RightStar Systems October 2012 - December 2013
BMC Software March 2012 - October 2012
Consultis of Tampa September 2009 - March 2012
BMC Software September 2009 - March 2012
Ciber August 2007 - December 2008
Cybera, Inc. 2007 - 2007
Metropolitan Government of Nashville, TN & Davidson County September 2004 - August 2006
Skills
SQL, Unix, Telecommunications, Consulting, Cisco Technologies, Business Analysis, Access, ITIL, Project Management, Servers, DNS, Windows, TCP/IP, PMP, BMC FootPrints, BMC Asset Core, Professional Services, Cloud Computing, Management, Networking, Help Desk Support, Technical Support, Disaster Recovery, Microsoft SQL Server, Integration, Enterprise Software, IT Service Management, Enterprise Architecture, Databases, Security, Computer Hardware, IT Management, Business Process, SaaS, Virtualization, Service Desk, Incident Management, Data Center, SharePoint, Change Management, VMware, Information Technology, Vendor Management, Windows Server, IT Operations, Active Directory, System Administration, Software Documentation, Business Intelligence, SDLC
Education
Middle Tennessee State University 1987 — 2003
BS, Recording Industry Management
RightStar Systems January 2015 - Present
NimbusNow May 2013 - December 2014
NimbusNow November 2011 - May 2013
Emtec, Inc. May 2009 - September 2011
Enterprise Management Solutions January 2005 - May 2009
Enterprise Management Solutions September 2000 - January 2005
RISCmanagement Inc. February 1998 - September 2000
Skills
Enterprise Architecture, Project Management, Technology Evaluation, Enterprise Systems, Integration, Pre-sales, IT Service Management, Project Planning, IT Strategy, Cloud Computing, Requirements Analysis, SDLC, ITIL, BMC Remedy, Software Documentation, Strategy
Education
Murray State University 1992 — 1997
BS, Mathematics, Computer Science
RightStar Systems April 2010 - Present
SMS Data Products December 2009 - May 2010
GEICO/IBM/PSG (3mo contract) October 2009 - December 2009
FERC/GDIT/RightStar (2wk contract) September 2009 - September 2009
BMC Software April 1995 - August 2009
Auspex 1994 - 1995
GTSI 1989 - 1994
Honeywell TID 1980 - 1989
Skills
ITIL, BMC Remedy, CMDB, Integration, Unix, Enterprise Software, VMware, BMC Patrol, Service Management, Solution Selling, Professional Services, Systems Management, Solaris, Pre-sales
Education
BMC Software, Learning Tree, Sun, ... 1995 — 2015
Northern Virginia Community College 1979 — 1987
AS, Computer Science
Thomas Jefferson High School 1977 — 1979
Diploma, Electronics
Western High School 1975 — 1977
RightStar Systems October 2008 - Present
Consonus Technologies 2002 - 2009
Strategic Technologies October 1997 - September 2008
Skills
Incident Management, Pre-sales, Service Desk, Data Center, Professional Services, Cloud Computing, CRM, Virtualization, Sales Process, Business Alliances, Business Analysis, Service Desk Express, Change Management, IT Service Management, Salesforce.com, Service Management, CMDB, Enterprise Software, Sales, Vendor Management, Storage, Business Service..., Integration, Disaster Recovery, SaaS, Solution Selling, ITIL, Enterprise Architecture, Sales Enablement, Account Management, BMC Patrol, Managed Services, Servers, Solution Architecture, IT Strategy, IT Management, BMC Remedy, SDLC, Requirements Analysis, VMware, Service Delivery, Business Intelligence, IT Operations, Software Industry, Team Leadership
Education
Elon University
RightStar Systems August 2015 - Present
The Advisory Board Company July 2010 - July 2015
The Advisory Board Company June 2012 - June 2014
The Advisory Board Company May 2011 - June 2012
The Advisory Board Company July 2010 - May 2011
FBI September 2008 - December 2009
Skills
Active Directory, System Administration, Operating Systems, Information Security, IT Operations, Apple, IT Strategy, Windows, Mobile Devices, Linux, Databases, Research, Atlassian JIRA, Security, Networking, Mobile Device Management, Confluence, Git, Enterprise Software, Management, Program Management, Software Development, Servers, System Deployment, Technical Support
Education
The George Washington University 2004 — 2008
Political Science, National Security Policy Studies
Decision Lens July 2015 - Present
CEB December 2014 - June 2015
RightStar Systems August 2014 - December 2014
Vorsight January 2012 - July 2014
Vorsight January 2011 - January 2012
Vorsight June 2010 - January 2011
Vorsight July 2009 - June 2010
Vorsight August 2008 - January 2010
Skills
Lead Generation, Sales Operations, Salesforce.com, Business Development, Training, Sales Management, B2B, Demand Generation, Management, Coaching, Microsoft Excel, Selling Skills, Selling, Cold Calling, Sales Prospecting, InsideView, ZoomInfo, CRM, Sales Rep Training, Sales Leadership..., Chatter, GoToMeeting, Sales Intelligence, Strategy, Leadership, New Business Development, Sales, ITIL v3 Foundations...
Education
Miami University
BS, Finance, Entrepreneurship
RightStar Systems March 2006 - Present
STI Knowledge January 1997 - January 2006
Skills
ITIL, CMDB, IT Service Management, BMC Patrol, BMC Remedy, Configuration Management, Problem Management, SDLC, Vendor Management, IT Management, Service Management, Service Desk, IT Operations, Incident Management, ITIL Certified, Integration, Enterprise Architecture, Unix, IT Strategy, Cloud Computing, Enterprise Software, Data Center, SaaS, Solution Architecture, Requirements Analysis, Virtualization, Service Delivery, Professional Services, Disaster Recovery, Pre-sales, Sla
Education
Georgia Institute of Technology 1988 — 1990
Aerospace Engineering
RightStar Systems September 2011 - Present
RightStar Systems January 2009 - September 2011
RightStar Systems September 2003 - January 2009
Evergreen Systems May 1999 - September 2003
Tech Resource Group 1996 - 1999
Ellis Publishing 1995 - 1996
International Journeys 1992 - 1995
Skills
CMDB, Service Desk, IT Service Management, Incident Management, Service Management, ITIL, Configuration Management, IT Asset Management, Sla, IT Management, Service Delivery, IT Operations, Change Management, PMP, Information Technology, SharePoint, Project Management, Knowledge Management, Professional Services, Enterprise Software, BMC Remedy, Cloud Computing, Managed Services, Disaster Recovery, SaaS, Consulting, ITIL Certified, Business Analysis, Software Documentation, Enterprise Architecture, IT Strategy
Education
Colby College 1988 — 1992
BA, German/Business
Malcolm Gold Consulting, LLC April 2013 - Present
BMC Software April 2014 - July 2014
The National Archives November 2013 - April 2014
Windward IT Solutions June 2013 - August 2013
RightStar Systems March 2013 - June 2013
Agero, Inc. November 2012 - March 2013
SAIC July 2012 - November 2012
U.S. Coast Guard October 2009 - May 2012
U.S. Coast Guard May 2009 - October 2009
U.S. Coast Guard June 2007 - May 2009
Skills
Account Management, Change Management, Incident Management, System Administration, Systems Engineering, IT Project & Program..., ITIL Process..., SharePoint, Program Management, ITIL, Telecommunications, Analysis, BMC Remedy, Budgets, IT Service Management, Project Planning, Configuration Management, Servers, Testing, Business Process, Integration, Technical Support, Management, Technical Writing, Disaster Recovery, Help Desk Support, ITIL Certified, System Deployment, Problem Management, Training, IT Management, Security Clearance, Service Desk, SDLC, Microsoft SQL Server, Process Improvement, Software Development, Requirements Analysis, Troubleshooting, Windows Server, Software Documentation, Information Technology, Software Installation, Team Leadership, Project Management, IT Operations, ITIL v3 Foundations..., IT Strategy, Systems Analysis, Military
Education
Walden University 2014 — 2016
Master of Business Administration (MBA)
Lincoln University 2003 — 2006
Bachelor of Science (B.S.), Computer Science
SBDC Growth Accelerator
RightStar Systems March 2010 - Present
Rightstar Systems March 2010 - Present
Franserve 2013 - 2013
MORI Associates November 2008 - March 2010
NetStar-1 December 2007 - October 2008
Espire Communucations March 2000 - December 2002
American Petroleum May 1999 - September 2000
Skills
BMC Remedy, IT Operations, IT Service Management, Information Technology, BMC Patrol, CMDB, Service Desk, Incident Management, Configuration Management, SRM, Project Management, Business Objects, Business Service..., ITIL, IT Management, Integration, Consulting, Enterprise Architecture, Process Engineering, SDLC, Service Management, BMC Remedy ITSM Suite, IT Asset Management, IT Strategy, BMC ADDM, CISSP
Education
Grad School USDA (Wash DC)
Information Technology
University of Maryland College Park
RightStar Systems June 2011 - Present
Dykon Computer Help Center February 2011 - June 2011
Eclaro International July 2010 - May 2011
CRI Advantage April 2010 - July 2010
L-3 Communications December 2009 - April 2010
Technology Partners, Inc. July 2009 - December 2009
Analysts International, Inc. October 2008 - June 2009
Brainstorm Consulting 1998 - 2009
TELLABS, INC May 2008 - October 2008
IBM Global Services October 2007 - May 2008
Skills
ARS 8.0, ITSM 8.0, SRM..., ITIL, IT Service Management, Integration, Visio, Unix, Project Management, SDLC, Oracle, Software Documentation, Windows Server, Databases, Security, Disaster Recovery, Software Development, System Deployment, Enterprise Software, BMC Remedy, Testing, SharePoint, Microsoft SQL Server, Technical Writing, VMware
Education
Microsoft University 1995 — 1995
Compaq Computer Corporation
Sequent Computer Corporation
University of Lowell Graduate School of Education
Master of Education
Harvard University
Master of Liberal Arts
Fitchburg State University
Bachelor of Arts
JCLG Enterprises, Inc. April 2012 - August 2015
The Childrens Hospital of Philadelphia February 2009 - July 2010
Quality Technology, Inc. September 2008 - February 2009
AttivaSoft February 2008 - May 2008
RightStar Systems July 2007 - September 2007
CXI July 2006 - July 2007
InfoSpherix August 2001 - June 2006
Skills
ITIL, IT Service Management, Information Security, Service Desk, Incident Management, Configuration Management, Microsoft SQL Server, Crystal Reports, Technical Support, Enterprise Architecture, Management, Active Directory, IT Management, Business Analysis, IT Strategy, Integration
Education
University of Maryland University College 2005 — 2008
Allegany College of Maryland 1997 — 1999
Bel Air Elem
HP Enterprise Security Products January 2014 - Present
HP Enterprise Security Products January 2012 - Present
Adobe Systems January 2011 - January 2012
RightStar Systems January 2008 - January 2011
Oracle Corporation January 1992 - June 1998
Micro-Frame technologies, Inc August 1989 - January 1992
Skills
Enterprise Software, Solution Selling, SaaS, Professional Services, Cloud Computing, Sales Enablement, Business Alliances, Strategic Partnerships, Channel, Sales Process, Go-to-market Strategy, Salesforce.com, Sales, Business Development, Software Industry, Partner Management, Managed Services, Demand Generation, Pre-sales, Lead Generation, Channel Partners
Education
James Madison University
BS, Physical Education, Business
Hollins University
St. Annes-Belfield H.S.
QPharma, Inc. June 2015 - Present
Selective Insurance Group of America November 2013 - April 2015
Technical Support January 2009 - December 2012
KMK Consulting, Inc. November 2006 - December 2008
RightStar Systems July 2005 - November 2005
Organon Pharmaceuticals April 1995 - June 2005
Skills
SQL, SAS, VBA, JavaScript, Optimization, Training Documentation, Cost Savings, VBScript, Excel, Access, Data Analysis, Documentation, Business Analysis, Analysis, Quality Assurance, Problem Solving, Programming, Validation, Microsoft Office, MS Project, Change Management, Testing, SharePoint, Unix, Data Management, Business Intelligence, SDLC, Visual Basic, Databases, Pharmaceuticals, Word, Visio, Windows, PowerPoint, Requirements Analysis, Team Building, HTML, Troubleshooting, PL/SQL, 21 CFR Part 11, SQL Server, Customer Relations, Application Development, Process Engineering, Team Leadership, Data Warehousing, Strategic Planning, Software Documentation, Microsoft SQL Server, Pharmaceutical Industry
Education
New Jersey Institute of Technology 2001 — 2003
Executive MBA, Management of Technology
Upsala College 1981 — 1985
BS, Chemistry
Appraisal Institute 2013 — 2013
Real Estate Appraisals
Cloudaction August 2014 - Present
Avnet Technology Solutions September 2011 - May 2014
RightStar Systems July 2008 - September 2011
BMC Software September 2005 - July 2008
Skills
ITIL Foundations..., IT Service Management, Enterprise Software, Contract Negotiation, ITIL, Virtualization, Cloud Computing, CMDB, BMC Remedy, Solution Selling, Salesforce.com, SaaS, Sales Enablement, Solution Architecture, Software Industry, BMC Patrol, Data Center, Managed Services, Disaster Recovery, Pre-sales, Business Alliances, Partner Management, Channel Partners, Professional Services, Sales Process
Education
University of North Texas 1999 — 2005
BFA, Graphic Design/Art History
Del Mar College 1996 — 1997
Sidley Austin LLP July 2015 - Present
Sidley Austin LLP July 2012 - July 2015
Duffy's Tavern and Grille March 2011 - July 2012
Durkin's Tavern August 2006 - March 2011
RightStar Systems September 2008 - October 2009
The Options Clearing Corporation November 2005 - June 2008
Skills
ITIL, Crystal Reports, HTML, SQL, Microsoft Office, JavaScript, Java, Visual Basic, Customer Service, C++, Interpersonal..., Unix, Disaster Recovery, Visio, Requirements Analysis, SDLC, Windows, Database Administration, Oracle, Microsoft SQL Server, Data Center, SharePoint, Business Analysis, Active Directory, Windows Server, VMware, Networking, Software Documentation
Education
DePaul University
Science, E-Commerce Technology; Telecommunications & Information Systems
RightStar Systems October 2014 - Present
Bluenog Corp September 2013 - October 2014
BMC Software January 2009 - April 2013
BMC Software February 2009 - December 2010
MicroStrategy April 2007 - January 2009
Sterling Commerce March 2005 - April 2007
IBM 2000 - 2005
marchFIRST 2000 - 2001
Banyan Systems 1994 - 1996
Sarcom 1990 - 1994
Skills
Enterprise Software, Strategic Alliances, IT Operations, Infrastructure, Business Strategy, Project Portfolio..., Enterprise Accounts, Complex Sales, Enterprise Solution..., SaaS, Enterprise Technology..., Business Value, Customer Success, Consultative Sales..., Major Accounts, Major Account..., ITIL v3 Foundations..., Business Intelligence, Information Technology, Software Industry, Enterprise Architecture, Integration, Selling, Pre-sales, Professional Services, Cloud Computing, Management, IT Service Management, Strategic Partnerships, CRM, Solution Selling, Solution Architecture, Data Center, Business Alliances, Go-to-market Strategy, Storage, Managed Services, Salesforce.com, Channel Partners, Virtualization, Demand Generation, Networking, PaaS, Leadership, Lead Generation, Direct Sales, Middleware, IT Strategy, Partner Management, Sales Process
Education
The Ohio State University 1986 — 1991
Engineering Computer Science
The Ohio State University 1986 — 1991
Computer Engineering
RightStar Systems December 2009 - Present
Deloitte Consulting May 2009 - December 2009
BearingPoint February 2003 - December 2009
BearingPoint August 2006 - December 2008
BearingPoint February 2003 - August 2006
BearingPoint February 2003 - August 2004
Genetics & IVF Institute August 1992 - August 2002
Skills
BMC Remedy, ITIL v3 Foundations..., ITIL v 2, Incident Management, System Deployment, ITIL, Service Management, Change Management, IT Service Management, Integration, Software Documentation, Help Desk Support, Service Desk, Problem Management, Requirements Gathering, Visio, Disaster Recovery, SharePoint, Information Technology, IT Strategy, IT Management, HP, Enterprise Software, IT Operations, Enterprise Architecture, Data Center, Solution Architecture, Telecommunications, SDLC, PMO, Requirements Analysis, Service Delivery, Business Process..., Project Portfolio..., Professional Services, Business Process, Vendor Management, Business Intelligence, Records Management
Education
George Mason University
Bachelor, Individualized Studies
Northern Virginia Community College
Associate of Arts, General Studies
Virginia Polytechnic Institute and State University
Biology
RightStar Systems August 2013 - Present
Maryville Technologies August 2006 - May 2013
Texas Instruments August 1998 - July 2006
Cummins Inc. September 1996 - August 1998
Texas Instruments May 1989 - August 1996
Skills
Remedy, Unix, IT Service Management, Storage, BMC Patrol, Change Management, BMC Remedy, Integration, CMDB, Shell Scripting, Solaris, Help Desk Support, Incident Management, Asset Management, PC, SRM, Service-Now, Service-now.com, RemedyForce, SDE, Service Desk Express, Kinetic Request, Service Request..., Data Center, ITIL, Service Catalog, Service Management
Education
Austin College 1985 — 1989
RightStar Systems July 2007 - Present
BCS3 2005 - 2007
Symbolic Systems, Inc. 1998 - 2007
johnson and hayward 1992 - 1998
Johnson & Hayward 1992 - 1998
Skills
IT Service Management, Crystal Reports, Incident Management, CMDB, Service Desk, Service Management, BMC Remedy, Requirements Analysis, ITIL, SaaS, IT Asset Management, Enterprise Architecture, Cloud Computing, Integration, SDLC, IT Operations, Enterprise Software, Security+, PMP, Configuration Management
Education
Seton Hall University 1982 — 1985
BS, Compute Science
RightStar Systems January 2009 - Present
Progressive Service Management September 2008 - January 2009
Securus Technologies September 2007 - September 2008
eXsult Services April 2007 - September 2007
BMC Software June 2004 - March 2007
Network Associates, Inc February 2002 - June 2004
Skills
ITIL, Cloud Computing, IT Service Management, SaaS, Microsoft SQL Server, Virtualization, Windows Server, IT Operations, Enterprise Software, SQL, Crystal Reports, IT Management, Numara Footprints, Service Desk Express
Education
DeVry University 2001 — 2002
B.S., Information Technology
University of Louisiana at Monroe 1988 — 1996
B.A., Journalism (Public Relations)
RightStar Systems February 2014 - Present
BMC Software February 2012 - Present
Numara Software June 2008 - January 2012
UniPress Software August 2006 - May 2008
UniPress Software March 2000 - September 2005
Skills
Product Management, Agile Project Management, User Interface Design, Usability Testing, Product Marketing, Requirements Gathering, Quality Assurance, Technical Writing, Product Demonstration, Project Management, Business Intelligence, Software Project..., Cloud Computing, Enterprise Software, Integration, SaaS, ITIL, Agile Methodologies, Sales Enablement, Professional Services, Management, IT Service Management, FootPrints Service Core, Web-based Solutions, Ethnography, Product Training, Walkthroughs, Social Media, Numara Footprints, Partner Management, Go-to-market Strategy, Software Industry
Education
Rutgers Business School 2010 — 2015
Master's degree, Marketing Research Insights and Analytics, Supply Chain Mgmt., 3.9
Rutgers, The State University of New Jersey-New Brunswick 1995 — 2000
Bachelor's degree, Psychology/Computer Science
Stuyvesant High School 1992 — 1995
Bronx High School of Science 1991 — 1992
RightStar Systems May 2015 - Present
BMC Software March 2012 - May 2015
Wipro Technologies September 2006 - September 2011
Level 3 Communications LLC 2007 - 2008
Skills
IT Service Management, BMC Remedy, ITIL, Incident Management, Requirements Analysis, Solution Architecture, CMDB, Service Management, Service Desk, SDLC, Unix, Configuration Management, IT Asset Management
Education
Fort Lewis College 1986 — 1989
BA, Math/Computer Science
MBO Partners August 2009 - Present
Softential August 2010 - September 2013
intellihuman, inc. December 2010 - January 2013
Attivasoft September 2009 - August 2010
RightStar Systems February 2008 - August 2009
QinetiQ August 2006 - January 2008
SAIC November 2003 - July 2006
United States Marine Corps September 2001 - October 2003
IKON Office Solutions October 2000 - August 2001
Nortel Networks May 2000 - October 2000
Skills
ITIL, Integration, Configuration Management, IT Service Management, Incident Management, IT Management, SDLC, Requirements Analysis, Program Management, Vendor Management
Education
Grand Canyon University
Business Adminstration and Leadership
RightStar Systems February 2013 - Present
BMC Software December 2008 - February 2013
GetITright, LLC 1998 - 2010
Numara Software 2008 - 2009
eMason March 2008 - June 2008
PricewaterhouseCoopers 1999 - 2008
Price Waterhouse Coopers 1999 - 2008
Skills
SaaS, Enterprise Software, Cloud Computing, Professional Services, Solution Selling, Salesforce.com, Virtualization, Software Industry, Sales Process, Sales Enablement, Data Center, Business Intelligence, Channel, IT Service Management, Pre-sales, Business Development, Go-to-market Strategy, Business Alliances, Channel Partners, CRM, Strategic Partnerships, Direct Sales, Managed Services, Storage, Integration, Lead Generation, Disaster Recovery, Demand Generation, IT Strategy, Security, Consulting, Vendor Management, Enterprise Architecture, Selling, Networking, IT Management, Information Technology, Unified Communications, Product Management, VMware, ITIL, Sales
Education
University of South Florida - College of Business Administration 1995 — 2001
Bachelor of Science, Management and Information Systems
Gaither High School 1992 — 1995
H.S. Diploma
RightStar Systems June 2007 - Present
Hanley Wood April 2005 - May 2007
Hanley Wood August 2004 - April 2005
Hanley Wood September 2003 - August 2004
Apex Systems December 2002 - September 2003
CompuCom July 2000 - October 2002
Skills
BMC Remedy, ITIL, SQL, Microsoft SQL Server, Business Objects, Crystal Reports, Windows Server, Unix, Project Management, CMDB, Windows, IT Service Management, System Administration, Service Management, Business Analysis, Service Desk, Technical Support, IT Operations, Troubleshooting, Visio, IT Management, Incident Management, ITIL Certified, Information Technology, Servers
Education
Ohio University 1995 — 2000
Bachelor of Science (B.S.), Telecommunications
St. Xavier High School
RightStar Systems March 2014 - Present
RightStar Systems August 2012 - March 2014
RightStar Systems May 2011 - July 2012
RightStar Systems October 2006 - May 2011
RightStar Systems September 2005 - October 2006
LKC Technologies June 2004 - August 2005
Medtronic May 2001 - September 2003
Education
Marquette University 1999 — 2004
BS, Biomedical Engineering
RightStar Systems March 2014 - Present
Ageatia Technology Consultancy Services, Inc January 2013 - March 2014
RightStar Systems July 2012 - January 2013
Blackapple Solutions May 2012 - July 2012
Interpublic Group June 2008 - May 2012
ConAgra Foods May 1999 - April 2008
Analysts International April 1997 - May 1999
PKS June 1994 - April 1996
Safety-Kleen July 1989 - June 1992
Skills
ITIL, BMC Patrol, Unix, System Administration, Disaster Recovery, Windows, BMC Remedy, Access, BMC ADDM, BMC Control-M, BMC TMART, BMC BPPM, BMC Event Manager, Control M, Data Center, IT Management, Integration, Mainframe, Cisco Technologies, SAP, Servers, Program Management, Active Directory, Oracle, Vendor Management, Systems Management, Control-M, COBOL, JCL, Performance Tuning, Testing, Infrastructure, Microsoft Exchange, Solaris, IT Service Management, SharePoint, VMware, Windows Server, Enterprise Architecture, Incident Management, VMware ESX, Information Technology, ADDM
Education
Northern Illinois University 1985 — 1987
RightStar Systems 2009 - 2013
Education
Carleton University 1994 — 1998
Bcomm (Hons.), HR
RightStar Systems August 2011 - Present
Emtec, Inc. 2009 - August 2011
Enterprise Management Solutions, Inc. June 2005 - May 2009
BMC Software 2000 - 2005
WorldCom 1993 - 2000
Skills
SaaS, Enterprise Software, Service Desk, BMC Remedy, IT Service Management, Service Management, Data Center, Solution Selling, Cloud Computing, Managed Services, ITIL, CMDB, Virtualization, Salesforce.com, Service Delivery
Education
Manhattan College 1974 — 1977
BS, Marketing
Red Shift Consultants February 2013 - Present
RightStar Systems January 2008 - February 2012
Skills
Requirements Analysis, Microsoft SQL Server, Change Management, Enterprise Software, Unix, SQL, ITIL, IT Service Management, Cloud Computing, Business Analysis, Integration, Enterprise Architecture, SaaS, Crystal Reports
Education
ITT Technical Institute-Tampa
Associate's degree, Computer Systems Networking and Telecommunications
ServiceNow – The Enterprise Cloud Company February 2015 - Present
Oracle November 2012 - February 2015
Sagent Partners November 2010 - November 2012
CTC INC. May 2010 - November 2010
RightStar Systems November 2009 - May 2010
E & E CPA's 2006 - 2009
Skills
Salesforce.com, Cloud Computing, CRM, Business Development, Professional Services, Strategy, Lead Generation, SaaS, Enterprise Software, ERP, Account Management, Direct Sales, Strategic Partnerships, Cold Calling, Sales Process, Solution Selling, Business Analysis, Vendor Management, Selling, Program Management, Business Intelligence, Consulting, Integration, Leadership, Team Leadership, Start-ups, Business Process..., Security, Sales
Education
Elon University - Martha and Spencer Love School of Business
BS - Business Administration, Management
Università degli Studi di Perugia
SenTek Partners June 2012 - Present
RightStar Systems May 2009 - February 2012
BMC Software March 2006 - April 2009
EMC, Cognos, and Oracle May 1986 - March 2004
Skills
Sales & Sales Management, Enterprise Software, Channel Sales..., Federal Sector, State & Local..., Application Sales, Cloud Computing, SaaS, Sales, Solution Selling, Sales Management, Professional Services, Business Development, Sales Process, Strategy, Consulting, Software Industry, Sales Enablement, New Business Development, Salesforce.com, Business Intelligence, Information Technology, IT Service Management, Program Management, ITIL, Management, Sales Operations
Education
Frostburg State University
Bachelor's degree
Peckham, Inc. April 2015 - Present
State of Michigan April 2011 - Present
RightStar Systems October 2014 - February 2015
CSC February 2011 - April 2011
CSC March 2010 - November 2010
Credit Suisse December 2009 - March 2010
Burntsand June 2009 - December 2009
Research In Motion September 2008 - May 2009
State Street Global Advisors 2008 - 2008
Vivatas, Inc. 2006 - 2007
Skills
IT Service Management, Incident Management, ITIL, BMC Remedy, Software Development, Disaster Recovery, Requirements Analysis, Integration, Software Documentation, Data Migration, Program Management, ITIL v3 Foundations..., IT Management, IT Strategy, Solution Architecture, Service Desk, Configuration Management, Sla, Service Management, SDLC, Problem Management, Requirements Gathering, CMDB, Enterprise Architecture, Visio, Change Management, SharePoint, System Administration, Vendor Management, Business Analysis, Unix
Education
Michigan State University 1991 — 1993
Master of Arts, Labor and Industrial Relations
Michigan State University 1987 — 1991
Bachelor of Arts, International Relations
Kellogg Community College 2002 — 2003
Oracle 8i Certification Training - dba, 4.0
LyondellBasell October 2011 - Present
Windward IT Solutions June 2010 - February 2011
TechTeam Global March 2007 - November 2010
RightStar Systems June 2006 - March 2007
SAIC June 2003 - June 2006
University of Maryland School of Medicine February 2000 - June 2003
Education
Shippensburg University of Pennsylvania 1990 — 1993
BSED, Comprehensive Social Studies
US Department of Homeland Security December 2007 - Present
RightStar Systems April 2006 - December 2007
BMC Software January 2006 - March 2006
L-3 Communications July 2003 - December 2005
McAfee July 1997 - August 2003
US Navy November 1975 - October 1977
Skills
Integration, Enterprise Software, Information Assurance, Active Directory, Requirements Analysis, Program Management, Enterprise Architecture, Visio, .NET, Microsoft SQL Server, Troubleshooting, Windows, Professional Services, Windows Server, IT Operations, Project Management, Software Development, Networking, Databases, JavaScript, ITIL, Web Development, C#, Web Applications, Analysis, Team Leadership, Management, System Administration, Web Services, Information Security, IT Management, XML
Education
California State University-Chico 1980 — 1983
Bachelor of Science (BS), Computer Science
College of the Desert 1979 — 1981
Associate of Arts and Sciences (AAS), Management Information Systems, General
RightStar Systems January 2011 - Present
Education
Strayer University (VA) 2005 — 2009
Bachelor's degree, Computer and Information Systems Security/Information Assurance
RightStar Systems October 2014 - Present
Lynxnet, LLC October 2014 - October 2014
Five Rivers Services LLC November 2011 - October 2014
Verizon Federal Network Systems June 2010 - November 2011
United States Air Force February 2009 - June 2010
Skills
BMC Remedy, IT Service Management, Top Secret, Security Clearance, Troubleshooting, ITIL, CompTIA Security+, CompTIA A+, Service Desk, Software Installation, Security, Information Security, Disaster Recovery, Information Assurance, CMDB, Network Security, Active Directory, Configuration Management, DoD, Solaris, Computer Security
Education
Strayer University (VA) 2010 — 2012
Bachelor of Science (BS), Database Management
The College of Santa Fe 2000 — 2004
Bachelor of Science (BS), Computer Science
Community College of the Air Force 1990 — 2000
Associate of Science (A.S.), Information Technology
Northern Virginia Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Photography
RightStar Systems Remedy ConsultantERP InternationalJuly 2014 - June 2015
Skills
BMC Remedy, TIBCO Business Studio, CMDB, IT Service Management, Service Desk, IT Operations, BMC Patrol, Software Development, Enterprise Architecture, Incident Management, Active Directory, ITIL, System Administration, Integration, Security+, IT Management, Cloud Computing, Windows Server, ITIL v3 Foundations..., Configuration Management, Requirements Analysis, Solaris, Service Delivery, Unix, Security, Red Hat Linux
Education
Brigham Young University - Hawaii 2003 — 2007
Bachelor’s Degree, Information Systems and Networking