RMH Teleservices, Inc.

Industry: Company

Description

Headquarters: Horsham, PA Founded: 1983 Parent organizations: TRANSWORLD SYSTEMS INC, Subsidiaries: NCO Customer Management Ltd,

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RMH Teleservices, Inc. Employees

Employee
Years
Job
Industry
Bryant Richardson Bryant Richardson Dallas/Fort Worth Area Details
Bryant Richardson's RMH Teleservices, Inc. Experience 2001 - 2004
Job Call Center Executive | High Performance Leader | Customer Experience | BPO Services | Teleservices | Bryant Richardson
Industry Outsourcing/Offshoring
Experience
iPacesetters, LLC.   2014 - Present
Convergys  2012 - 2014
Integrated Quality Technologies, Inc.   2010 - 2011
Citi Cards  2004 - 2010
RMH Teleservices, Inc.   2001 - 2004
RMH Teleservices, Inc.   1999 - 2001
Guaranteed Marketing Solutions, Inc.   1998 - 1999
TeleQuest Teleservices, Inc. (now Aegis Global)   1994 - 1998
EBA, Inc. (now Aegis Global)   1990 - 1994

Skills
Outsourcing, Vendor Management, CRM, Call Centers, Customer Experience, Process Improvement, BPO, Strategy, Customer Satisfaction, Leadership, P&L Management, Customer Retention, Program Management, Performance Management, Management, Contact Centers, Call Center, Strategic Planning, Change Management, Start-ups, Executive Management, Workforce Management, Project Management, Direct Marketing, Employee Engagement, Offshoring, Talent Management, Selling, B2B, Continuous Improvement, Quality Management, Budgets, B2C, Business Continuity, Database Marketing, Technical Support, Brand Loyalty, Call Center Development, Budget Management, Call Center Leadership, Customer Engagement, Customer Service..., Multi-Site Operations, Net Promoter Score, Technology Leadership, Teleservices, Supplier Evaluation, Sales Management, Sales Operations, Sales

Education
University of Texas at Arlington   1987 — 1990
Bachelor of Science, Information Systems, College of Business Administration

San Diego State University-California State University
College of Business Administration

Maurice Tooles Maurice Tooles Dover, Delaware Area Details
Maurice Tooles's RMH Teleservices, Inc. Experience July 1998 - March 1999
Job STEP out on FAITH!!
Industry Philanthropy
Experience
U.S. Air Force   February 2002 - Present
New Beginnings Enterprises   April 2010 - February 2015
Burlington Coat Factory  January 2000 - February 2002
RMH Teleservices, Inc.   July 1998 - March 1999

Skills
Microsoft Office, Customer Service, PowerPoint, Public Speaking, Strategic Planning, Event Planning, Microsoft Excel, Research, Microsoft Word, Social Media, Leadership Development, Community Outreach, Human Resources, Leadership, Social Networking, Fundraising, Nonprofits, Volunteer Management, Public Relations, Event Management, Team Building, Coaching, Marketing, Social Media Marketing, Training, Organizational..., Entrepreneurship, Editing, Outlook, Advertising, Online Marketing, Team Leadership, New Business Development, Government, Small Business, Teamwork, Conflict Resolution, Time Management

Education
Grantham University   2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General

American InterContinental University   2004 — 2006
Bachelor of Science (BS), Business Management, 3.21 GPA

Morgan State University   2000 — 2002
Bachelor's Degree, Communications

Burlington City High School

Cari Lynn Price Cari Lynn Price Washington D.C. Metro Area Details
Cari Lynn Price's RMH Teleservices, Inc. Experience 2001 - 2003
Job Education Assistant at International Association of Forensic Nurses
Industry Nonprofit Organization Management
Experience
International Association of Forensic Nurses  August 2015 - Present
American Society of Colposcopy and Cervical Pathology - ASCCP   August 2013 - August 2015
Condensed Curriculum International (CCI)   2010 - 2013
RMH Teleservices Inc  2001 - 2003
EMG and London Personnel   2000 - 2001
Hazox Corporation   1998 - 2000
Atlantic Credit Union   1996 - 1998

Skills
Program Management, Account Management, Building Relationships, Marketing, Customer Service, Marketing Strategy, Marketing Communications, Business Development, Customer Retention, Online Lead Generation, Social Networking, Email Marketing, Online Communications, Web Content, Copywriting, Event Planning, Advertising, Media Relations, Direct Marketing, Research, Sales, Data Analysis, Contract Negotiation, Newsletters, Training, Management, Online Advertising, Strategic Planning, Nonprofits, Social Media Marketing

Education
Cabrini College   1993 — 1996
Bachelor of Science (B.S.), 1) Marketing; 2) Human Resource Management

Coatesville Area Senior High School   1989 — 1993

Jo-Anne Boyce Jo-Anne Boyce Kitchener, Canada Area Details
Jo-Anne Boyce's RMH Teleservices, Inc. Experience June 1999 - April 2003
Job Account Specialist at Ontario Refrigeration Services, Inc.
Industry Packaging and Containers
Experience
Sierra Supply Chain Services   March 2015 - Present
Ontario Refrigerated Services   September 2013 - March 2015
Conferation Freezers   September 2011 - September 2013
JempakGK   July 2011 - September 2011
Mohawk College  2008 - 2011
JempakGK   February 2010 - August 2010
JempakGK   February 2010 - August 2010
NCO Financial Services, Inc   October 2004 - October 2008
Istonish, Brantford   April 2003 - October 2004
RMh Teleservices Inc  June 1999 - April 2003

Skills
Supervisory Skills, Microsoft Office, Time Management, Customer Service, Microsoft Excel, Analysis, Teamwork, PowerPoint, Microsoft Word, Coaching, Inventory Management, Data Entry, Team Leadership, Software Documentation, Leadership, Outlook, Management, Logistics, SAP, Purchasing, Negotiation, Process Improvement, Retail

Education
Mohawk College   2009 — 2011
Technician, Graphic Design Production - Packaging

Mohawk College Brantford Campus   2009 — 2011
Diploma - Graphic Design Production-Packaging

Susan Cerato Susan Cerato Raleigh-Durham, North Carolina Area Details
Susan Cerato's RMH Teleservices, Inc. Experience 2003 - 2004
Job The Human Side
Industry Retail
Experience
Wal-Mart  October 2006 - May 2010
Wal-Mart Stores, Inc  2006 - 2010
RMH Teleservices, Inc.   2003 - 2004
Alltel Wireless  1998 - 1998
360 Communications  1994 - 1998
Centel/Sprint/360 Communications   1991 - 1998

Skills
Associate Engagement, Talent Management, Loss Prevention, Leadership Development, Employee Engagement, Coaching, Succession Planning, Performance Management, Employee Relations

Education
Centerville Community College
AA

Drake University
BS, English Education

Crystal Hawkins Crystal Hawkins Seaford, Delaware Details
Crystal Hawkins's RMH Teleservices, Inc. Experience January 1996 - November 2001
Job Office Manager at Advanced Security Safe and Lock
Industry Telecommunications
Experience
Advanced Security Safe and Lock   Asst. Account Manager
Unclaimed Refunds   November 2011 - July 2013
Citi Cab   August 1998 - October 2012
Criticom International  January 2002 - February 2011
The Community YMCA  August 2003 - June 2009
RMH Teleservices INC.  January 1996 - November 2001
Best Assembly & Fulfillment Service   June 1995 - August 1996

Skills
Digital Photography, Cosmetics, Cosmetology, Retail, Scouting, Data Entry, Mentoring, Youth Mentoring, Management, Supervisory Skills, Organization, Data Analysis, Customer Service, Customer Support, Entrepreneurship, Internet Entrepreneur, Successful Business..., Herbal Remedies, Merchandising, Web Commerce

Education
Greene's School of Insurance   1998 — 1998
Certification, Health/Life Insurance

Brookdale Community College   1994 — 1995
Audio Engineering

Neptune Vocational School   1993 — 1995
Certification in Cosmetology & Hairstyling

Jim Palcek Jim Palcek Dallas/Fort Worth Area Details
Jim Palcek's RMH Teleservices, Inc. Experience January 2001 - January 2004
Job Pilot
Industry Airlines/Aviation
Experience
Flight Crews Unlimited, Inc.   February 2013 - Present
Jet Professionals  January 2011 - Present
Executive Jet Management  September 2009 - Present
Burnett AviationMeacham Airport   January 2009 - Present
FlightSafety International  January 2004 - Present
RMH Teleservices, Inc  January 2001 - January 2004
Million Air  January 2001 - January 2001

Skills
Flights, Commercial Aviation, Aviation, Business Aviation, Charter, Training, Examiner, Military, Type Rating

Education
Hawaii Pacific University
Information Systems, Hotel Management and Computer Science

Kapiolani Community College
Accounting and Computer Science

Hala Imms Hala Imms Greater Philadelphia Area Details
Hala Imms's RMH Teleservices, Inc. Experience 1996 - 2002
Job Realtor at Prudential Fox & Roach
Industry Real Estate
Experience
Berkshire Hathaway Home Services Rosemont PA   2002 - Present
Berkshire Hathaway Home Services  2002 - Present
Prudential Fox & Roach  2002 - Present
Prudential Fox & Roach  2002 - Present
Prudential Fox & Roach Realtors  2002 - Present
RMH/NCO   1996 - 2002
RMH Teleservices, Inc.   1996 - 2002
Colonial Penn Life Insurance  1985 - 1991

Education
Drexel University   1977 — 1982

David Mutter David Mutter Greensboro/Winston-Salem, North Carolina Area Details
David Mutter's RMH Teleservices, Inc. Experience 2002 - 2004
Job Owner, David Mutter Photography
Industry Photography
Experience
David Mutter Photography   January 2007 - Present
Deluxe Financial Services  2004 - 2007
RMH Teleservices, Inc.   2002 - 2004
Deluxe Financial Services  1996 - 2002
Apple Computer, Inc.   1992 - 1996
Apple Computer, Inc.   1986 - 1990

Skills
Project Management, Process Improvement, Vendor Management, Call Center, Cross-functional Team..., CRM, Leadership, Software Development, Cloud Computing, Call Centers, Product Management, Strategy, OS X

Education
University of North Carolina at Charlotte   1991 — 1992
BA, Computer Science

North Carolina State University   1979 — 1981
Computer Science

Heather Howe, M.Ed, CHRP Heather Howe, M.Ed, CHRP Calgary, Canada Area Details
Heather Howe, M.Ed, CHRP's RMH Teleservices, Inc. Experience 1999 - 2000
Job HR Business Partner
Industry Oil & Energy
Experience
Cenovus Energy  June 2012 - Present
ENMAX  2009 - June 2012
Husky Energy  2007 - 2009
WestJet Airlines  2004 - 2007
ZIP Air   2004 - 2004
Province of NB, Training & Employment Development   2002 - 2003
LearnStream   2000 - 2002
RMH Teleservices Inc  1999 - 2000
xwave, A Division of Bell Aliant   1997 - 1999

Skills
Employee Engagement, Workforce Planning, Succession Planning, Talent Management, Performance Management, Employee Relations, Recruiting, Onboarding, Talent Acquisition, Organizational Design, Organizational..., HRIS, Change Management, Leadership, Human Resources, HR Policies, Personnel Management, Labor Relations, Workshop Facilitation, Organizational..., Technical Recruiting, Career Development, Employment Law, HR Consulting

Education
University of Maine
BEd, Jr/Sr High Social Studies

University of New Brunswick
M.Ed, Counselling & Human Development

University of New Brunswick
Bacherlor of Arts, History

Andy Bronstein Andy Bronstein Blue Bell, Pennsylvania Details
Andy Bronstein's RMH Teleservices, Inc. Experience 2000 - 2004
Job Principal Lighthouse Services, Inc.
Industry Telecommunications
Experience
LIGHTHOUSE SERVICES, INC.   2003 - Present
ABRAMSON CENTER, INC.   2005 - 2011
RMH TELESERVICES, INC.   2000 - 2004
TEKBILT, INC.   1998 - 2000
GROOVE TRACK PRODUCTIONS   1996 - 1998
ENTERTAINMENT MERCHANDISING CONCEPTS, CORP. (EMC2)   1993 - 1996
LUMBERLAND HOME CENTERS, INC.   1982 - 1993

Education
Syracuse University   1978 — 1982
Bachelor of Science (B.S.), Accounting

West Hill High School   1974 — 1978

Shawn McGee Shawn McGee Greater Philadelphia Area Details
Shawn McGee's RMH Teleservices, Inc. Experience 2001 - 2003
Job Manager Marketing & Business Development at A. Duie Pyle, Inc.
Industry Transportation/Trucking/Railroad
Experience
A. Duie Pyle, Inc.   2015 - Present
A. Duie Pyle, Inc.   2012 - 2015
American Hearing Aid Associates  2011 - 2012
ProfitPoint, Inc.   2007 - 2011
LeverageMarketer.com   2005 - 2008
Iron Mountain Inc  2003 - 2005
RMH Teleservices Inc  2001 - 2003

Skills
Sales Management, New Business Development, Account Management, Cold Calling, Salesforce.com, B2B, Selling, Management, Customer Service, Leadership, Strategic Planning, Pricing, Marketing, Team Building, Project Planning, Business Development, Product Marketing, Customer Satisfaction, Strategic Partnerships, CRM, Sales

Education
Saint Joseph's University - Erivan K. Haub School of Business
B.S., Marketing, Economics

Steve Brogan Steve Brogan Greater Philadelphia Area Details
Steve Brogan's RMH Teleservices, Inc. Experience August 2003 - April 2004
Job VP / Enterprise Services at BlackRock
Industry Information Technology and Services
Experience
BlackRock  August 2006 - Present
Northrop Grumman  January 2005 - August 2006
Towers Perrin  April 2004 - January 2005
RMH Teleservices, INC  August 2003 - April 2004
Gartmore Global Investments  June 2002 - August 2003
PriceWaterhouseCoopers  June 1999 - June 2002
Delaware Valley Financial Services  December 1997 - June 1999

Skills
Active Directory, SCCM, Windows Server, Cisco, Hardware, Exchange 2010, Exchange 2007, Systems Management, Cisco Technologies, Microsoft Exchange, Servers, DNS, Virtualization, System Administration, Blackberry Enterprise..., Microsoft Technologies, Windows, Powershell, VBScript, Disaster Recovery, VMware, VMware ESX, IT Management, HP, Server Architecture, VMware Infrastructure, IT Operations, IT Service Management, project management, Citrix, Project Management, Operating Systems, Microsoft SQL Server, Data Center, Troubleshooting, Technical Support, Infrastructure, ITIL, Security, Cluster, Routers, Networking, Storage, Software Installation, WAN, LAN-WAN, Switches, Perl, Databases, Enterprise Software

Education
Widener University   1999 — 2005
BS, Information Systems

Delaware County Community College   1995 — 1999
Assosiates, Business Administration

Interboro   1991 — 1995

John Silvestrini John Silvestrini Greater Philadelphia Area Details
John Silvestrini's RMH Teleservices, Inc. Experience January 1994 - January 2003
Job Telecom Project Manager with Call Centers and Branch Management with the Service Industry
Industry Information Technology and Services
Experience
Pest Control Technicians   May 2003 - May 2010
RMH TELESERVICES, Inc  January 1994 - January 2003
CARFAGNO CHEVROLET   January 1993 - January 1994
COMMUNICATIONS GROUP, INC   January 1984 - January 1993
MONTGOMERY COUNTY COURTHOUSE  January 1978 - January 1984
Montgomery County Community College  January 1973 - January 1978
Continental Bank  January 1971 - January 1973

Education
HONEYWELL EDUCATION CENTER

Montgomery County Community College   1973 — 1975

INSTITUTE OF COMPUTER SCIENCE
Associate Degree, Computer Management

Montgomery County Community College

Miles D. Fields, MBA Miles D. Fields, MBA Greater Philadelphia Area Details
Miles D. Fields, MBA's RMH Teleservices, Inc. Experience November 1994 - January 1998
Job Corporate Training Manager at Alteva
Industry Professional Training & Coaching
Experience
Alteva  August 2012 - Present
CIBER, Inc.   March 2011 - August 2012
Allied Barton Security Services  May 2006 - April 2010
CIGNA TelDrug   February 2005 - August 2005
GMAC Commercial Mortgage  February 2004 - January 2005
Fairbanks Capitol Corp   November 2001 - January 2004
PRWT Comserv Inc   January 1998 - August 2001
RMH TeleServices Inc  November 1994 - January 1998
InterMedia Marketing Solutions  September 1991 - November 1994

Education
Saint Joseph's University - Erivan K. Haub School of Business   2010 — 2011
Executive MBA

University of Pennsylvania   2010 — 2010

Drexel University   2006 — 2009
Bachelors of Science

Theresa DeRugeriis Theresa DeRugeriis Greater Philadelphia Area Details
Theresa DeRugeriis's RMH Teleservices, Inc. Experience January 1990 - January 1999
Job Human Resources Manager at FiberLine Management
Industry Human Resources
Experience
Fiber-Line LLC   December 2013 - Present
Zentek Automation, USA   January 2013 - August 2013
Reputation Changer  April 2012 - November 2012
ToonUps  July 2011 - April 2012
Graystone Academy   July 2010 - July 2011
AC Lordi Consulting  July 2008 - November 2010
AJM Recruitment Specialists, LLC   February 2008 - June 2008
Philadelphia Phillies  June 1999 - January 2008
RMH Teleservices Inc  January 1990 - January 1999

Skills
Employee Relations, HR Consulting, Employee Benefits, Recruiting, Human Resources, Training, Deferred Compensation, Benefits Administration, Sourcing, Leadership, Talent Acquisition, Management, Strategic Planning, Onboarding, HR Policies, Performance Management, Interviews, Change Management, Team Building, Applicant Tracking..., Policy, Employee Engagement, College Recruiting, Talent Management, Technical Recruiting, Temporary Placement, Organizational..., Coaching, Business Development, Cold Calling, Internet Recruiting, Time Management, Employee Training, HRIS, Workforce Planning, Succession Planning, Executive Search, Personnel Management, New Hire Orientations, Resume Writing, Staffing Services, Screening, Contract Recruitment, Temporary Staffing, Benefits Negotiation, Screening Resumes, Hiring, Taleo, Job Descriptions, Career Development

Education
Delaware County Community College
Business

Barbara Bird Barbara Bird Greater Philadelphia Area Details
Barbara Bird's RMH Teleservices, Inc. Experience 2003 - 2004
Job Senior Benefits Executive with CEBS
Industry Human Resources
Experience
Planco LLC   August 2007 - December 2008
Lincoln Financial Group  February 2004 - July 2007
RMH Teleservices, Inc.   2003 - 2004
GlaxoSmithKline  January 1986 - January 2003
SmithKline Beecham  January 1994 - December 1997
SmithKline Beecham  January 1986 - December 1993

Skills
Employee Benefits, Insurance, Deferred Compensation, Defined Benefit, 401k, Retirement, Change Management, Benefits Administration, Pensions, FMLA, ERISA, Leadership, Strategy, Mergers & Acquisitions, Executive Pay, Management, Benefits Design, Disability Insurance, Succession Planning, HRIS

Education
Temple University

Wharton School & Int'l Foundation
CEBS

Wilson College
Bachelor's Degree

Clint Streit Clint Streit Cincinnati, Ohio Details
Clint Streit's RMH Teleservices, Inc. Experience 2002 - 2004
Job Global CEO/COO/President
Industry Outsourcing/Offshoring
Experience
NSB Consulting, LLC   2008 - Present
Convergys Corporation  2005 - 2008
RMH Teleservices, Inc.   2002 - 2004
Excell Agent Services, LLC   2001 - 2002
Signius Corporation   1997 - 2001
Paging Network, Inc.   1992 - 1997
Continental Cablevision, Inc.   1986 - 1992

Skills
Executive Management, Business Strategy, Business Development, P&L Management, Business Transformation, International Business, Private Equity, Board of Directors, Business Acquisition...

Education
University of California, Los Angeles   1990 — 1991
MBA, Business

Yale University   1975 — 1979
BS, Engineering Mechanics

William Buck III William Buck III Reading, Pennsylvania Area Details
William Buck III's RMH Teleservices, Inc. Experience May 1996 - October 1998
Job Experienced Software Developer
Industry Information Technology and Services
Experience
Rutt HandCrafted Cabinetry   October 2011 - July 2015
Croft's Service Center   April 2010 - October 2011
Metro Technology Services, Inc.   October 1998 - September 2008
RMH Teleservices, Inc.   May 1996 - October 1998
Sintaks Unlimited, B.I.S., Inc.   June 1994 - May 1996
RMH Teleservices, Inc.   January 1993 - May 1994
Pyramid Computer Services, Inc.   May 1990 - December 1992

Skills
Microsoft SQL Server, HTML, SQL, Visual Basic, Windows, Access, Project Management, Visual Studio, XML, Databases, VB.NET, Crystal Reports, Software Development, Oracle, ASP, MySQL, ASP.NET, Business Intelligence, PL/SQL, Database Design, Web Applications, SharePoint, Unix, OOP, Technical Support, .NET, JavaScript, Web Services, Analysis, Visio, T-SQL, IIS, SDLC, SSRS

Education
Elizabethtown College   1986 — 1990
BS, Computer Science

Great Valley HS   1982 — 1986

Great Valley HS

Great Valley HS

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