Rockwell FirstPoint
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Rockwell FirstPoint Employees
PTP October 2012 - Present
Altivon July 2011 - August 2012
PlanNet 2001 - September 2010
Inteliant January 1997 - February 2001
Rockwell FirstPoint 1993 - 1995
Teloquent (Unifi) Communications 1991 - 1992
Telenova/Lexar 1990 - 1991
Teknekron Infoswitch (Datapoint Corporation) 1981 - 1990
Skills
Telephony, Cloud Computing, Telecommunications, Sales Management, New Business Development, SIP, Sales, Contract Negotiation, Solutions Marketing, Customer Service, AV, Public Speaking, Engagement Management, Channel, Contact Centers, Professional Services, Selling, ACD, Management, Strategic Partnerships, Direct Sales, Data Center, Account Management, Customer Experience, Leadership, Business Process..., Entrepreneurship, Product Management, Avaya, Requirements Analysis, Integration, CRM, Consulting, Managed Services, Strategic Planning, Management Consulting, Program Management, Go-to-market Strategy, Networking, Team Leadership, Start-ups, Channel Partners, Lead Generation, Salesforce.com, Pre-sales, Enterprise Software, Sales Process, CTI, Vendor Management, IVR
Education
Amherst College 1977 — 1981
BA
Pepperdine University 1993 — 1995
Master of Business Administration (M.B.A.)
Wunderman August 2013 - Present
Projectline @ Microsoft July 2012 - July 2013
Randstad @ Microsoft May 2006 - June 2012
A-Tech Computer Services July 2002 - May 2006
Rockwell FirstPoint May 1989 - May 2002
Skills
Demand Generation, Lead Generation, Professional Services, SharePoint, Unified Communications, Digital Marketing, Marketing Management, Email Marketing, Sales, Market Research, Marketing, Management, Sales Operations, Go-to-market Strategy, Marketing Strategy, Contract Negotiation, CRM, Vendor Management, Event Management, Trade Shows, Strategic Partnerships, Advertising, Market Planning, Budgets, Salesforce.com
Education
University of Phoenix 2003 — 2006
Bachelor of Applied Science (B.A.Sc.), Marketing
Oakton Community College 2000 — 2000
Certificate, Website Design & Maintenance
U.S. Cellular Corporation July 2012 - Present
Aon Hewitt June 2007 - June 2012
SBC Services, Inc September 2004 - June 2007
Rockwell FirstPoint April 1999 - September 2004
Ameritech Services, Inc July 1983 - April 1999
Skills
Vendor Management, Contract Negotiation, Purchasing, Outsourcing, Strategic Sourcing, Negotiation, Sourcing, Procurement, Supply Management, Sales Management, Strategic Planning, Cross-functional Team..., Process Improvement, Business Development, Program Management, Change Management, Strategy, Business Process..., Global Sourcing, Leadership, Management, Contract Management, Operations Management, Supply Chain
Education
Northeastern Illinois University
Bachelor of Arts, Business Administration and Social Science
Roosevelt University
MBA, Management
PwC July 2014 - Present
salesforce.com October 2011 - July 2014
Follett Higher Education Group September 2011 - October 2011
Research In Motion March 2008 - July 2011
Bally Technologies April 2003 - July 2008
Intrado April 2004 - March 2008
WMS Gaming September 2001 - April 2003
Apropos Technology June 2000 - August 2001
Rockwell FirstPoint July 1997 - April 2000
Skills
Agile Methodologies, Waterfall, Salesforce.com, Test Automation, Software Quality..., Test Planning, Quality Center, Automation, Testing, Regression Testing, Scrum, Quality Assurance, Test Cases, System Testing, Unix, Manual Testing, SDLC, Mobile Internet, Mobile Devices, NFC, VoIP, Rally, JIRA, Test Strategy, Agile Project Management, Performance Testing, Test Management, Agile Testing, User Acceptance Testing, Defect Tracking, Integration Testing, Requirements Analysis, Bug Tracking, Usability Testing, Agile & Waterfall..., Requirements Gathering, Functional Testing, Software Project..., ClearCase, Integration, Web Applications, Mobile Applications, XML, Perl, ClearQuest, Automated Software..., HP Quality Center
Education
Panjab University
Bachelor’s Degree, Public Administration
Zebra Technologies June 2013 - Present
Motorola Solutions, Inc. June 2013 - November 2014
Motorola Solutions Inc. February 2012 - April 2014
Polycom November 2009 - December 2011
Siemens Enterprise Communications November 2007 - December 2009
Siemens Enterprise Communications October 2005 - September 2007
Rockwell FirstPoint January 2003 - October 2005
GlobalStreams February 2002 - December 2002
Pivotal Software July 2001 - February 2002
Aspect May 1998 - June 2001
Skills
Solution Selling, Business Alliances, SaaS, Unified Communications, Channel, Professional Services, Go-to-market Strategy, Strategic Partnerships, Cloud Computing, Enterprise Software, Managed Services, Strategic Alliances, Product Management, Sales Management, Telecommunications, Business Development, CRM, Channel Partners, Cross-functional Team..., Integration, Management, Sales Enablement, Partner Management, Salesforce.com, Sales Operations, Start-ups, Strategy
Education
Drake University 1980 — 1981
MBA, Business
Illinois Wesleyan University 1976 — 1980
BS, Business
Association of Strategic Alliance Professionals (ASAP)
CA-AM, Strategic Alliance Management
Strayer University December 2012 - Present
Strayer University October 2011 - Present
Elgin Community College June 2010 - Present
Indian Prairie School District 2007 - 2009
Motorola Employees Credit Union 2004 - 2007
Marathon Technologies January 2000 - January 2001
Rockwell FirstPoint 2000 - 2001
Compaq / Tandem Computers January 1985 - January 2000
Skills
Microsoft Office, Instructor-led Training, Organizational..., Change Management, Customer Service, Strategy, Business Development, Coaching, Curriculum Design, Marketing, Executive Coaching, Research, Instructional Design, Public Speaking, Staff Development, Telecommunications, Training, Leadership, Management, Adult Education, Leadership Development, Teaching
Education
Benedictine University 2008 — 2011
PhD, Organization Development
Roosevelt University 1985 — 2005
MBA, Information Systems
Western Carolina University
BS, Business Administration/Accounting
Aspect Software 1999 - 2014
Rockwell FirstPoint 1997 - 1999
Education
Georg-Simon-Ohm-Fachhochschule Nürnberg
Dipl. Betriebswirt (FH)
Aspect Software June 1988 - Present
Concerto Software September 2004 - August 2005
Rockwell FirstPoint June 1988 - September 2004
Skills
ACD, Software Development, Program Management, Strategic Planning, SIP, Telecommunications, C++, C#, IVR, Visual Studio, Contact Centers, VoIP, ClearCase, CTI
Education
North Central College 1993 — 1998
MS, Computer Science
University of Illinois at Urbana-Champaign 1984 — 1988
BS, Computer Science
Aspect Software April 2014 - Present
Aspect Software September 2004 - April 2014
Rockwell FirstPoint June 2004 - September 2004
Rockwell FirstPoint October 2003 - June 2004
Rockwell FirstPoint May 2000 - October 2003
Skills
Enterprise Software, Cloud Computing, Pre-sales, TCP/IP, ACD, IVR, SaaS, Unix, Integration, Microsoft SQL Server, Unified Communications, Professional Services, Linux, Technical Support, Solution Architecture, Operating Systems, VoIP, Troubleshooting, Contact Centers, Agile Methodologies, VMware Infrastructure, SIP, Network Monitoring Tools, Database Administration, Consulting, System Administration, Customer Interaction, Software Engineering, Systems Engineering, Recording, Image Capture, Lync Server 2010, Hardware Installation, Hardware Support, Computer Hardware, System Deployment, Software Development, Social Media, IP, Virtualization, Servers, Quality Assurance, Testing, Telecommunications, Call Centers, Management, Software Installation, Disaster Recovery, Project Management, IP PBX
Education
Indian Hills Community College 1998 — 2000
Associate of Science (AS), Computer and Information Sciences and Support Services
Indian Hills Community College 1998 — 2000
Associate of Science (AS), Computer Systems Networking and Telecommunications
Follett Higher Education Group January 2006 - Present
Follett Higher Education Group January 2005 - January 2006
Self-employed January 2004 - December 2004
Rockwell FirstPoint June 2002 - August 2003
Rockwell FirstPoint Contact February 1999 - June 2002
Follett Higher Education Group February 1991 - February 1999
Self employed January 1990 - February 1991
Prodata Systems April 1988 - January 1990
ATT MicroSystems January 1985 - January 1988
Various Medical Offices January 1976 - January 1985
Skills
Editing, Writing, Information Architecture, Requirements Analysis, Research, Documentation, Visio, Word, Excel, Windows, Customer Relations, Telecommunications, Adobe Acrobat, Change Management, Microsoft Office, Content Management, User Interface, PowerPoint, Team Leadership, SharePoint, Business Analysis, Outlook, Public Speaking, Problem Solving, Microsoft Excel, Customer Service, Microsoft Word, Technical Writing, Software Documentation, Instructional Design, Access
Education
University of the Rockies 2013 — 2015
Master of Arts (MA), Organizational Development and Leadership
Shoreline Community College 1976 — 1979
Associate of Arts (AA), Accounting
Greenville College 1968 — 1972
BA, English, Secondary Education
University of Puget Sound
K2 July 2015 - Present
Parallels/Odin August 2013 - July 2015
Microsoft Corporation April 2010 - July 2013
Microsoft Corporation January 2008 - April 2010
Microsoft Corporation August 2006 - January 2008
Microsoft Corporation April 2005 - August 2006
Microsoft Corporation September 2004 - April 2005
Rockwell FirstPoint 2002 - 2004
Reef 2001 - 2002
Epicor Software July 1999 - June 2000
Skills
SaaS, Enterprise Software, Solution Selling, Cloud Computing, Unified Communications, CRM, Business Development, Partner Management, Complex Sales, Start-ups, Mobile Devices, Sales Operations, Business Alliances, Go-to-market Strategy, Sales Management, Strategic Partnerships, Business Intelligence, Sales Process, Channel Partners, Channel Sales, Direct Sales, New Business Development, Pre-sales, Product Marketing, Management, Sales, Product Management, Channel, VoIP, Software Industry, Software Sales..., OEM Sales, Embedded Software Sales, Demand Generation, Salesforce.com, Leadership, Telephony, Collaboration Solutions, Virtualization, Windows Embedded, ERP, Embedded Systems, Account Management, Latin America, TAS Selling, Sales Leadership, Public Speaking, International Business..., Telecommunications, Strategy
Education
California State Polytechnic University-Pomona 1993 — 1996
Bachelor of Science, International Business
Anaheim High School
High School Diploma, HS Diploma
Pharmaceutical Manufacturing Magazine, Putman Media, Inc. January 2013 - Present
Siemens Industry, Inc. June 2005 - August 2012
Siemens Industry, Inc., Building Technologies Division June 2005 - August 2012
Putman Media, Inc October 2003 - June 2005
Aladdin Knowledge Systems September 2002 - September 2003
Rockwell FirstPoint December 2000 - April 2002
Siemens Corporation January 1996 - November 2000
PennWell Publishing Co February 1992 - January 1996
Cygna Energy Services January 1991 - February 1992
Super Automotive Service January 1990 - January 1991
Skills
Media Relations, Press Releases, Corporate Communications, Publicity, Marketing Communications, Commercial Photography, Video Production, Public Relations, Marketing, Newsletters, Editing, Strategic Communications, Content Development, Marketing Strategy, Email Marketing
Education
Ohio University 1977 — 1981
Bachelor of Science (BS), Communication, Journalism, and Related Programs
Ohio University 1977 — 1981
Bachelor, Science Journalism
Komori America Corporation September 2011 - Present
Komori America Corporation February 2007 - September 2011
Whittman-Hart / marchFIRST January 2005 - February 2007
Rockwell FirstPoint February 2001 - September 2005
Whittman-Hart November 1998 - January 2001
Advantest March 1994 - October 1998
Insurance Auto Auctions/Underwriters Salvage Company November 1988 - March 1994
Gould Electronics 1981 - 1989
Skills
Oracle Financials, Spreadsheet Server, Executive Dash, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Project Management, PowerPoint, Oracle E-Business Suite, Process Improvement, Fixed Assets, Oracle Applications, Business Process, Accounting, Financial Analysis, Management, Vendor Management, Business Analysis, Budgets, Business Intelligence, Finance, Financial Reporting, Operations Management, Forecasting, Hyperion Enterprise, Oracle Discoverer, ERP, Sarbanes-Oxley Act, General Ledger, Business Process..., Access, Project Accounting, Variance Analysis, Financial Accounting, Financials, Oracle Financial
Education
Northern Illinois University 1976 — 1980
BS, Accountancy
Time2Market June 2015 - Present
Netrix, LLC July 2013 - May 2015
Enabling Technologies May 2011 - July 2013
Azaleos August 2010 - April 2011
Aspect Software August 2005 - July 2010
Rockwell FirstPoint August 1998 - August 2005
Rockwell FirstPoint Contact 1998 - 2005
MCI November 1995 - August 1998
Rockwell 1987 - 1993
Skills
Unified Communications, Lync Server 2010, Integration, IVR, Telecommunications, System Deployment, Lync, CTI, Call Center, Microsoft Certified..., Microsoft Exchange, Microsoft Certified..., Technical Support, Routing, Virtualization, VoIP, Call Centers, Telephony, ACD, SIP, VMware ESX, MCITP, Enterprise Software, Contact Centers, Avaya, 2008 R2, Pre-sales, Unified Messaging, Cloud Computing, Cisco Technologies, Professional Services, Microsoft Technologies, Solution Architecture, Managed Services, Hyper-V
Education
Indian Hills Community College 1985 — 1987
AAS, Robotics and Automation
Alabama Tech-Ease May 2014 - Present
Apple Retail October 2010 - May 2014
Rockwell FirstPoint 2000 - 2002
Chubb Insurance 1999 - 2000
Skills
Leadership, Customer Service, iPod, Mac, iWork, Apple, iLife, OS X, iTunes, Adobe Creative Suite, iOS, Troubleshooting, iPad, Mac OS, Mac OS X Server, Apple Aperture, iPhone Support, Keynote, Apple Remote Desktop, Apple Certified, iPhoto, Apple Certified...
Education
Stevens Institute of Technology 1999 — 2000
Master of Science (MS), Information Systems
University of Wisconsin-Parkside 1996 — 1998
Bachelor of Science (BS), Business Management/Management Information Systems
Career Curve February 2014 - Present
Reading Area Community College January 2012 - Present
Pa-Resumes, a division of DJ Curran& Associates October 2011 - Present
DJ Curran and Associates, Inc. January 2007 - Present
ExecuGroup, Inc., an Oi Partner June 2007 - December 2013
CNA Insurance May 2005 - January 2007
Rockwell FirstPoint February 1990 - September 2004
Rockwell First Point Contact 1990 - 2004
Rockwell Electronic Commerce 1990 - 2004
Equitable Life Assurance Society (Equicor) September 1985 - February 1990
Skills
Succession Planning, Interviewing, Outplacement, Resume Writing, Cover Letters, Job Search, Job Search Strategies, Interview Preparation, Career Counseling, Interview Coaching, Career Management, Career Assessment, Salary Negotiation, Career Development, Mock Interviews, Career Exploration, Screening, Career Advising, Career Services, Onboarding, Career Transitions, Job Fairs, Strong Interest..., Networking Strategies, Candidate Screening, Organizational..., Coaching, Change Management, Job Coaching, Interviews, Screening Resumes, Team Building, Management, Organizational..., Training, Strategy, Leadership, Benefits Negotiation, Employee Relations, Performance Management, Talent Management, Human Resources, Employee Engagement, Workforce Planning, Talent Acquisition, Personnel Management, Workshop Facilitation, Executive Coaching, Program Management, HR Consulting
Education
University of Phoenix 2003 — 2005
MBA, Human Resource Management
Ramapo College of New Jersey 1973 — 1977
BA, Philosophy
Noble Systems May 2012 - Present
Aspect Software July 2009 - April 2012
Aspect Software October 2000 - June 2009
Rockwell FirstPoint October 1999 - September 2000
Rockwell FirstPoint September 1992 - September 2000
Rockwell FirstPoint March 1985 - September 1992
AT&T March 1980 - March 1985
Skills
Sales Management, Coach, Interviewer, Accurate Forecasting, Contact Center, Unified Communications, Solution Selling, Contact Centers, Forecasting, SaaS, CRM, Customer Satisfaction, Telecommunications, Salesforce.com, Channel, Sales Operations, Selling, Call Centers, Management, Enterprise Software, Direct Sales, Training, Leadership, Lead Generation, Business Development, Sales, Cloud Computing, Strategic Partnerships, IVR, Customer Service, Call Center, VoIP, Team Building, Business Planning, Professional Services, Coaching, Outsourcing, New Business Development, Key Account Management, Strategy, Managed Services, Go-to-market Strategy, Sales Process, Product Management, Start-ups, Account Management, Pre-sales, Business Alliances, Product Marketing, Software Industry
Education
University of Southern California - Marshall School of Business 1981 — 1984
M.B.A., Marketing and Finance
Occidental College 1975 — 1979
Bachelor of Arts, Psychology
Crawford & Co., Contractor Connection May 2013 - Present
Intelicare, INC. March 2001 - April 2013
Genesys 2000 - 2001
Spherion Technology 1998 - 2000
Rockwell FirstPoint 1993 - 1998
Skills
Management, New Business Development, Team Leadership, Life Insurance, Recruiting, Sales Management, Project Management, Finance, Account Management, Customer Satisfaction, Strategic Planning, Training, Negotiation, Visio, Strategic Partnerships, Vendor Management, Business, Fixed Indexed Annuities, Professional Services..., Executive-level..., Mentoring, Interpersonal Skill, Delivering Workshops, Organizational Design, Contract Management, Forecasting, Department Budgeting, PowerPoint, Microsoft Excel, SDLC, IRA's, Software License..., Procurement, Communication Skills, Performance Management, Territory Development, Process Improvement, Website Development, Software Implementation, Software Quality..., Microsoft Office, Organization, Client Development, Private Pilot, Creative Problem Solving, Business Analysis, Professional Experience, Microsoft Word, CRM, Salesforce.com
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1997 — 1999
MBA Program, MBA Program
Northern Illinois University - College of Business
Bachelor's Degree, Marketing, 3.0
Informatica May 2011 - Present
Dun & Bradstreet May 2009 - April 2011
Initiate Systems (an IBM company) February 2006 - May 2009
The Mosaic Company (a Cargill company) August 2003 - February 2006
Rockwell FirstPoint August 2001 - August 2003
OurHouse.com February 2000 - July 2001
Ernst & Young June 1998 - February 2000
Oracle Corporation May 1994 - June 1997
Indecon, Inc. November 1991 - May 1994
Skills
Master Data Management, SaaS, Enterprise Software, Data Governance, Business Intelligence, Data Quality, Data Integration, Customer Data..., Cloud Computing, Professional Services, Data Warehousing, Salesforce.com, Strategy, Enterprise Architecture
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1992 — 1993
Management Information Systems
Syracuse University 1988 — 1991
BS, Finance
Nokia's Networks business January 2014 - Present
Nokia's Networks business August 2010 - January 2014
Nokia Solutions and Networks June 2008 - September 2010
Nokia Networks August 2006 - June 2008
Bytemobile January 2004 - August 2006
Rockwell FirstPoint August 2003 - November 2003
Clarent Technologies October 2001 - March 2002
Level 3 Communications September 2000 - August 2001
Simoco Group June 1999 - September 2000
Ericsson May 1998 - June 1999
Skills
Telecommunications, 3G, GSM, Product Management, Integration, Pre-sales, LTE, Mobile Communications, Wireless, Mobile Devices, Project Management, Software Project..., Service Delivery, Open Source Software, Forecasting, IP, Managed Services, BSS, ITIL, Process Improvement, GPRS, Management, 2G, UMTS, Cellular Communications, WCDMA, VAS, Core Network, Rollout, NSN, Network Design, SS7, Network Optimization
Education
University of Warwick - Warwick Business School 2006 — 2008
Post-graduate Diploma in Business Administration
Stockholm University
BSc, Business Administration
St Lars College 1989 — 1990
Industrial Finance and Business Administration for engineers
Berzeliusskolan 1986 — 1988
Telecommunications Engineering (high school / college)
Cicero Inc. May 2011 - Present
GE Intelligent Platforms January 2011 - May 2011
SmartSignal 2007 - 2010
Stroudwater Contact Point 2005 - 2007
Stroudwater Technologies / Dirigo Telecommunications 2004 - 2006
Motorola 2004 - 2005
Tellabs 2000 - 2003
Rockwell FirstPoint 1984 - 2000
Rockwell FirstPoint Contact 1984 - 2000
Rockwell - Switching Systems Division 1984 - 2000
Skills
Software Engineering, Visual Studio, Software Development, .NET, Software Design, WCF, C#, XML, Agile Methodologies, Telephony, WPF, InstallShield, Integration, Distributed Systems, Multithreading, SOA, System Architecture, OOP, Web Applications, SOAP, Silverlight, Software Installation, Wise Installer, MSBuild, Ant, Advanced Installer
Education
Elmhurst College 1982 — 1984
Bachelors, Computer Science
Northern Illinois University 1981 — 1982
Continued work towards a Bachelor's Degree, Computer Science
Moraine Valley Community College 1979 — 1981
Began work on a Bachelor's Degree, Computer Science
JMM Management Group, LLC September 2008 - Present
Beam Global Spirits & Wine July 2007 - September 2008
JMM Management Group, LLC August 2004 - July 2007
Rockwell FirstPoint 2001 - 2004
RR Donnelley May 2000 - June 2001
Skills
C#, .NET, Visual Studio, Microsoft SQL Server, Web Services, ASP, ASP.NET, JavaScript, Project Management, Agile Methodologies
Education
Dominican University 1997 — 2001
B.S., Computer Science
Dimension Data September 2013 - Present
Dimension Data March 2010 - September 2013
Sprint January 2007 - March 2010
Sprint January 2002 - January 2007
Sprint September 2000 - January 2002
Sprint March 1995 - September 2000
Sprint September 1991 - March 1995
Sprint September 1989 - September 1991
Rockwell FirstPoint May 1986 - September 1989
Skills
Wireless, Telecommunications, Cellular Communications, VoIP, SIP, Call Centers, CDMA, Call Center, Vendor Management, MPLS, Testing, Unified Communications, Troubleshooting, IP, Networking, IVR, Network Design, Integration, System Deployment, Software Documentation
Education
Indian Hills Community College 1983 — 1986
Associate of Applied Science, Computer Maintenance Technology, 3.0
eCommodities International 2009 - Present
The Primas Group November 2007 - October 2009
Centurion 2004 - 2007
Verizon CCS May 2000 - 2003
Rockwell FirstPoint 1998 - 1999
Davox 1982 - 1998
Skills
Published Author
Education
Humboldt
Southern Methodist University
Masters, Computer Science
The University of Dallas
MBA, Business
Vanderbilt University
BE, EE
Midtronics, Inc. -- Transportation Division May 2010 - Present
Tellabs, Inc May 2006 - September 2009
Rockwell FirstPoint May 2002 - September 2005
Telcordia Learning Services, Inc June 1999 - October 2001
Hunckler Communications August 1989 - June 1999
Pansophic Systems 1984 - 1989
Skills
Marketing Communications, Collateral, Copywriting, Press Releases, Project Management, B2B Marketing, Marketing Management, Corporate Communications, Trade Shows, Advertising, Public Relations, Web Marketing, Content Management, Integrated Marketing, Lead Generation, Email Marketing, Direct Marketing, Marketing, Online Advertising, Newsletters, Management, Market Research, Direct Mail
Education
Eastern Illinois University
Bachelor of Arts, journalism
Textura Corporation February 2015 - Present
Textura Corporation November 2006 - February 2015
Aspect Software September 2005 - November 2006
Concerto Software February 2005 - September 2005
Rockwell FirstPoint March 2004 - February 2005
Skills
Software Quality..., Agile Methodologies, Software Development, Testing, JIRA, SDLC, JavaScript, Web Services, SQL, Python, HTML, Integration, Requirements Analysis, Test Automation, Shell Scripting, XML, Unix, Java, Visio, Cloud Computing, Test Planning, Ruby, Test Management, Virtualization, Visual Basic, C++, Bash, VBScript, Ruby on Rails, Selenium, JMeter, Rational Functional..., Ant, Maven, Jenkins, JUnit, TestNG, Test Estimation, Functional Testing, Integration Testing, Performance Testing, Load Testing, MS Project, Recruiting, Release Engineering, Web Development, Django, Puppet, Deployment Automation, Management
Education
DePaul University
Bachelor of Science, Computer Science
DePaul University
Master of Science, Business Information Technology
Accertify, Inc., an American Express Company September 2013 - Present
Accertify, Inc. August 2010 - Present
JEMMM Connections November 2008 - Present
Aspect Software 2005 - 2008
Concerto Software September 2004 - September 2005
Rockwell FirstPoint 1984 - 2003
Skills
Business Analysis, Leadership, SaaS, Call Center, Card Not Present, IVR, Cloud Computing, Software Development, Enterprise Software, Integration, Payment Gateways, Income Statement, Anti Money Laundering, KYC, Professional Services, Contact Centers, Product Managment and..., Strategic Partnerships, Sales Engineering, Technical Sales..., Team Building, Strategy, E-commerce, VoIP, Product Management, Outsourcing, Software Implementation, Vendor Management, Analytics, Architecture, Business Process..., Requirements Analysis, Call Centers, Management, Telecommunications, Analysis, SDLC, Software Project..., CTI, Cross-functional Team..., CRM, Pre-sales, System Deployment, Business Intelligence, Solution Architecture, Payment Card Processing, Business Process, Solution Selling, Mobile Payments, Payments
Education
Aurora University 1981 — 1984
Aurora University 1980 — 1984
Program To Learn November 2009 - Present
ChiBots - Chicago Area Robotics Group February 2014 - Present
Boy Scouts of America March 2013 - Present
Boy Scouts of America April 2011 - Present
National Ski Patrol 1997 - Present
Boy Scouts of America September 2006 - March 2011
Rockwell FirstPoint 2004 - 2005
Consultant 2003 - 2004
Edify 1997 - 2003
Consultant 1996 - 1997
Skills
Strategic Planning, Program Management, Team Building, Project Management, Team Leadership, Public Speaking, Integration, Fundraising, Leadership, Management, Sales, Training, Start-ups, Analysis, Leadership Development, Entrepreneurship, Project Planning, Networking, Strategy, Technical Training, Children's Programming
Education
Pace University - Lubin School of Business 1982 — 1986
MBA, Information Systems
Texas A&M University 1977 — 1981
BS, Telecommunications
Zebra Technologies May 2011 - Present
Invensys Controls July 2004 - March 2011
Rockwell FirstPoint May 1998 - July 2004
Institute of Gas Technology September 1991 - May 1998
Skills
Supply Chain Management, Contract Negotiation, Cross-functional Team..., Strategic Sourcing, Contract Management, Supply Management, Intellectual Property, Software Licensing, Risk Management, Negotiation, Vendor Management, Program Management, Sales Operations, Global Sourcing, Licensing, Business Process..., Forecasting, Process Improvement, International Business, Leadership, Strategy, Continuous Improvement, Sales Commissions, Sourcing, Change Management, Business Strategy, Solution Selling, Corporate Governance
Education
Roosevelt University 1981 — 1989
Masters, Business Adminstration
Iowa State University 1974 — 1978
Bachelor of Science (BS), Business Administration
Advent Systems Inc August 2010 - Present
Aspect Communications September 2004 - April 2008
Aspect Software 1989 - 2008
Rockwell FirstPoint (nka Aspect Software) 1989 - 2008
Concerto Software (nka Aspect Software, fka Rockwell FirstPoint Contact/Electronic Commerce) 1989 - 2008
Rockwell FirstPoint May 1989 - September 2004
Rockwell Electronic Commerce 1989 - 2004
Rockwell 1989 - 2004
Skills
Call Center, Accounting, Outsourcing, Accounts Payable, Time Management, Vendor Management, Call Centers, Customer Service, SharePoint, Microsoft Excel
Education
Northern Illinois University
BS
Continental July 2015 - Present
Nokia March 2013 - June 2015
Research In Motion August 2010 - August 2012
Self Employed 2009 - August 2010
Freescale 2006 - 2009
Motorola Mobile Devices 1996 - 2005
Rockwell FirstPoint 1981 - 1996
Skills
Six Sigma, Software Quality..., Quality Assurance, Agile Methodologies, Metrics, CMMI, ISO, Process Improvement, Software Project..., Testing, Software Development, Software Configuration..., Project Management, Embedded Software, Quality Management, Program Management, Software Quality, Mobile Devices, SDLC, Product Development, Management, Embedded Systems, GSM, Telecommunications, CMM, Integration, Scrum, System Testing, Software Engineering, Start-ups, Leadership, Strategy, A-SPICE Architect
Education
University of Illinois at Chicago
BS, Communication Engineering
ZOOM International March 2015 - Present
Cisco Systems November 2005 - March 2015
Aspect Software 2003 - 2005
Rockwell 1982 - 2005
Aspect Software (fka Rockwell FirstPoint Contact/Electronic Commerce, Concerto Software) 1982 - 2005
Rockwell Electronic Commerce 1982 - 2005
Rockwell FirstPoint 1982 - 2005
Rockwell Telecommunications, Switching Systems Division 1982 - 2005
Skills
Unified Communications, VoIP, Cisco Technologies, Contact Centers, Cisco Call Manager, Call Centers, IVR, SIP, Telecommunications, Telephony, SaaS, Cloud Computing
Education
Miami Dade College
GLHEC October 2005 - Present
Parus Interactive November 1999 - November 2005
Rockwell FirstPoint April 1997 - January 2000
Skills
Cisco Technologies, Data Center, Product Management, Project Management, TCP/IP, Telecommunications, SIP, Troubleshooting, Visio, VoIP
Education
Keller Graduate School of Management of DeVry University 1998 — 2000
Telecommunications Management
University of Northern Iowa 1995 — 1997
Indian Hills Community College 1994 — 1995
AAS, CSN
Advanced Resources December 2013 - Present
Aspect Software September 2004 - April 2013
Rockwell FirstPoint October 2000 - September 2004
Continental Grain compnay August 1990 - September 2000
Skills
Sarbanes-Oxley Act, Financial Reporting, Oracle E-Business Suite, Accounting, Oracle Applications, Process Improvement, FRx, Project Accounting, ACD, SEC filings, Cost Accounting, Finance, Accounts Payable, Access, Budgets, Acquisition Integration, General Ledger, Hyperion Enterprise, US GAAP, Internal Controls, Account Reconciliation, Essbase, Oracle
Education
University of Illinois at Chicago 1983 — 1987
Bachelors, Accounting
Aspect Software May 2014 - Present
Aspect Software August 2011 - May 2014
Aspect Software 2006 - July 2011
Concerto Software September 2004 - July 2006
Rockwell FirstPoint November 2002 - September 2004
Cara Corporation, Chicago April 1997 - November 2002
System Software Associates, Chicago December 1995 - April 1997
Education
Indian Institute of Technology, Kharagpur 1991 — 1993
Masters, Computer Science
Jadavpur University 1987 — 1991
Bachelor, Computer Science
Stewart School, Bhubaneswar 1978 — 1985
ICSE
Rogers Communications August 2011 - Present
Rogers Communication Inc. August 2005 - August 2011
Sprint Canada 2003 - 2006
Rockwell FirstPoint November 1997 - November 2003
Rockwell Electronic Commerce 1997 - 2003
Skills
Cisco Call Manager, Cisco Technologies, ACD, VoIP, Telecommunications, SIP, Telephony, IVR, CTI, Unified Communications, TCP/IP, Integration, Call Center, Troubleshooting, Contact Centers, Windows, Wireless, Vendor Management, Team Leadership, Visio, Avaya, Project Management, Call Routing, Call Centers, Servers, Genesys
Education
Sheridan College 2014 — 2016
Project Management Certificate, Project Management
Sheridan College 1991 — 1994
Electronics Engineering Technology
Cubic March 2013 - Present
Aspect Software January 2004 - March 2013
Rockwell FirstPoint 2001 - 2004
Rockwell FirstPoint 1997 - 2001
Rockwell Electronic Commerce 1987 - 1997
Skills
Testing, Program Management, Telecommunications, Contact Centers, SIP, Telephony, Test Automation, ACD, Unified Communications, Integration, Agile Methodologies, CTI, Cross-functional Team..., Quality Assurance, Call Center, Workforce Management, ClearCase, Quality Center, Test Cases, Quality result reporting, 5Y and 8D problem..., Call Centers, Visio, Process Improvement, System Testing, Enterprise Software, PMP, Regression Testing, Troubleshooting, Software Quality..., Team Management, Cloud Computing, Vendor Management, Management, System Deployment, IVR, Team Leadership, VoIP, Project Management, Software Development, SDLC, ClearQuest, Project Planning, TCP/IP, SaaS, Leadership, Aspect ACD, Test Planning, Software Documentation, Strategy
Education
Purdue University Calumet 1982 — 1987
BS, Electrical Engineering Technology
Purdue University Calumet 1982 — 1987
ASS, Supervision
JPMorgan Chase August 2014 - Present
Aspect Software May 2003 - July 2014
Rockwell FirstPoint 2002 - 2005
Motorola 2000 - 2002
Rockwell Electronic Commerce 1999 - 2002
RA Consuling, Inc. 1998 - 2002
Motorola 1989 - 1997
Skills
SIP, VoIP, Integration, TCP/IP, Unified Communications, Telephony, Software Development, IVR, Telecommunications, Operating Systems, Software Quality..., Performance Benchmarking, Windows Azure, Aspect UIP Software, Cloud Computing, Testing, Unix, System Architecture
Education
Illinois Institute of Technology 1987 — 1991
M.S.C.S, Computer Networks
Elmhurst College 1980 — 1985
B.S.C.S, Computer Science
Aspect Software September 2004 - Present
Rockwell FirstPoint September 2001 - September 2004
Skills
CCNA, Agile Methodologies, Vendor Management, Integration, Software Development, HTML, CCVP, Cloud Computing, Enterprise Software, SharePoint, VoIP, ClearCase, CCDA, SaaS, XML, Unified Communications, Project Management, Solution Architecture, Software Project..., Visio
Education
University of Illinois at Chicago
Computer Engineering
V-Brands LLC March 2013 - Present
Aspect Software January 2012 - November 2013
Rockwell FirstPoint September 2000 - September 2002
Rockwell FirstPoint March 1997 - September 2000
Skills
SaaS, VoIP, Unified Communications, Call Centers, Enterprise Software, Solution Selling, IVR, Professional Services, Telecommunications, CTI, Cloud Computing, Telephony, Contact Centers, ACD, Salesforce.com, Vendor Management, SIP, CRM, Workforce Management, SharePoint, Call Center, Channel, Negotiation, Real Estate
Education
Chicago National College of Naprapathy 1986 — 1989
D.N., Spinal Manipulation
DePaul University
Western States Home Services August 2012 - Present
Telecom June 2010 - Present
Habitat for Humanity September 2010 - June 2012
Aspect Software (aka Concerto Software; aka Rockwell Firstpoint Contact) 2004 - 2010
Rockwell FirstPoint 2001 - 2004
Aspect Telecommunications 1992 - 2001
Datapoint 1978 - 1992
Skills
Employee Management, Field Service, Technical Leadership, Process Improvement, Goal-driven leader
Education
SW Building Science Training Center 2012 — 2012
Home Energy Auditor, Home Energy, BPI Certification
Clover Park Technical College
Industrial Electronics Technology/Technician
Gateway
Pierce College at Fort Steilacoom
General
LBR Signing Agents June 1995 - Present
US Department of Homeland Security August 2002 - May 2007
Rockwell FirstPoint 1974 - 2000
Skills
Refinance, FHA, Reverse Mortgages, Real Estate, Loans, Short Sales, Home Equity Lines of..., Notary Public, Title Insurance, Mortgage Lending, REO, Foreclosures, Real Estate Transactions, Investment Properties, HUD, First Time Home Buyers, Residential Homes, 1031 Exchanges, Mortgage Banking, Investors, Referrals, Single Family Homes, Condos, Sellers
Education
North Scott High School 1969 — 1972
Triton College
Fire Science, Instructor
GEICO February 1995 - Present
ChipSoft/Intuit January 1992 - February 1995
Rockwell FirstPoint May 1986 - November 1991
Skills
SharePoint, SDLC, Disaster Recovery, Technical Support, Telecommunications, Visio, Call Centers
Education
Iowa State University 1970 — 1975
Indian Hills Community College
Associate's degree of Robotics and Automation
Global Eagle Entertainment April 2012 - Present
Textura Corporation January 2007 - June 2012
Aspect Software June 2005 - January 2007
Concerto Software January 2005 - June 2005
Rockwell FirstPoint January 2004 - January 2005
Skills
Python, Git, JavaScript, Linux, PostgreSQL, XML, Apache, Subversion, Software Development, Agile Methodologies, MySQL, Web Development, Web Applications, Django
Education
University of Illinois at Chicago 2002 — 2006
Bachelor of Science (B.S.), Computer Science