Rogers Communications Inc.
Industry: Telecommunications company
DescriptionRogers Communications Inc. is a Canadian communications and media company. It operates particularly in the field of wireless communications, cable television, telephone, and Internet connectivity with significant additional telecommunications and mass media assets. The company is headquartered in Toronto. Headquarters: Toronto, Canada CEO: Joe Natale (19 Apr 2017–) Revenue: 14.14 billion CAD (2017) Subsidiaries: Rogers Wireless, Fido Solutions, Chatr,
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Rogers Communications Inc. Employees
Rogers Communications September 2014 - Present
Rogers Communications May 2012 - September 2014
Rogers Communications Inc. October 2009 - May 2012
Rogers Communications Inc. May 2008 - October 2009
Rogers Communications Inc. May 2007 - May 2008
American Express April 2006 - May 2007
American Express April 2001 - April 2006
Skills
Customer Acquisition, Database Marketing, Product Marketing, Customer Retention, Team Leadership, Digital Marketing, CRM, E-commerce, Wireless, Leadership, Product Management, Cross-functional Team..., Marketing Communications, Management, Segmentation, Analytics, Competitive Analysis, Direct Marketing, Customer Experience, Marketing
Education
York University 2002 — 2006
Business
Seneca College of Applied Arts and Technology 2000 — 2002
Accounting
Rogers Communications April 2015 - Present
Rogers Communications June 2012 - Present
Rogers Communications Partnership July 2010 - June 2012
Rogers Communications Inc May 2010 - July 2010
Rogers Communications Inc. May 2008 - May 2010
Yellow Pages Group / Groupe Pages Jaunes – Canada 2003 - 2007
Skills
Sales, Customer Experience, Telecommunications, Wireless, Direct Sales, Account Management, Mobile Devices, Coaching, Training Delivery, Training, Customer Service, Employee Training, Advertising Sales, Business Intelligence, Call Center, Call Centers, Customer Retention, Customer Satisfaction, Sales Management, Sales Process, Solution Selling, Team Leadership
Education
Seneca College of Applied Arts and Technology 2010 — 2011
Certificate, Adult Education/Staff Training
University of Toronto - University of St. Michael's College
Hon.B.A.
Eckler Ltd. January 2014 - Present
CIBC Mellon April 2011 - December 2012
Rogers Communications Inc. September 2010 - April 2011
Franklin Templeton Investments January 2000 - September 2010
Northern Lights Communication Group 1995 - 1997
Vista Communications Inc. (a division of the Mariposa Group) 1994 - 1995
Skills
Internal Communications, Strategy, Strategic Communications, Employee Engagement, Communications Planning, Corporate Communications, Human Resources..., Total Rewards Strategies, Total Rewards..., Leader Communication, Reward and Recognition..., Managing Change, Intranet Strategy, SharePoint, HR Systems Deployment..., Brand Development, Plain Language, Performance Management, Employee Benefits, Employee Wellness, Learning and Development, Employee Retirement..., Change Management, Human Resources, Leadership, Communication Training, Marketing, Branding & Identity
Education
Ryerson University 1987 — 1990
Bachelor of Applied Arts, Radio and Television Arts
Professional Development
Rogers Communications Inc. November 2008 - August 2013
Rogers Communications Inc. May 2008 - November 2008
Rogers Communications Inc. September 2003 - May 2008
Forbes Design Group January 2003 - June 2003
Attila Glatz Concert Productions Inc. August 2001 - December 2002
Scott Thornley + Company January 1998 - June 2000
Maclean Hunter May 1995 - January 1998
Skills
Brand Development, Budget Administrator, Time Management, Contract Negotiation, Media Buyer, Copyriter, Relationship Development, Team Building, Analytical and Critical..., Communications Writer, Event Planning, Marketing, Marketing Communications, Management, Advertising, Public Relations, Brand Management, Internal Communications, Marketing Strategy, Inter-personal
Education
University of Toronto 2009 — 2010
Certificate, Cantonese
Ryerson University 2005 — 2008
Certificate, French
Ryerson University 1996 — 1998
Certificate, Magazine Journalism
University of Toronto at Scarborough 1990 — 1995
BA, Arts Administration
Rogers Communications Inc. October 2010 - Present
Conmor Plumbing Inc. February 2008 - Present
Renaissance Business Interiors Ltd. March 2001 - August 2008
Skills
Wireless, Telecommunications, LTE, Cellular Communications, Project Management, UMTS, Vendor Management, GSM, Project Planning, CDMA, Team Leadership, Mobile Devices, MS Project, PMP, Computer Network..., Program Management, 4G, Mobile Technology, Customer Service, WiMAX
Education
Ryerson University 2013 — 2013
Ryerson University 2013 — 2013
Public Relations Certificate, Public Relations/Image Management
AMCTO The Municipal Experts 2012 — 2012
OACO's Primer on Planning Certification, Land Use Planning and Management/Development
Humber College 2010 — 2011
Project Management Certification
ASQ
Currently in the process of acquiring Six Sigma Green Belt Certification
Ryerson University
Coeus Enterprise September 2014 - Present
Golriz Polymer Qom April 2012 - July 2014
Black Sea Polymers LLC 2012 - July 2014
Petro Trade Hormozan June 2011 - May 2012
Rogers Communications Inc. September 2009 - September 2011
Viles Law Firm P.C. August 2005 - September 2009
153736 Ontario Ltd (JABRI LTD). October 2001 - March 2005
Celestica International Inc. June 1998 - May 2001
Skills
Telecommunications, Wireless, VoIP, IP, Integration, Solution Architecture, Unix, Network Design, TCP/IP, Requirements Analysis, SDLC, Mobile Devices, Oracle, GSM, Switches, SQL, Agile Methodologies, Export/Import, business negotiations, Negotiation, New Business Development, International Business, International Tax, IT Service Management, CDMA, Management, Mobile Communications, Strategy, Project Management, Business Development, Sales Management, Business Strategy, Strategic Planning, Product Development, Technical Support, Networking, Supply Chain Management, Procurement, Engineering, Manufacturing, Project Planning, Business Planning, Leadership, International Sales, Sales, Microsoft Office, Contract Negotiation, Logistics, Marketing Strategy, Key Account Management
Education
Seneca College of Applied Arts and Technology
ParkSmart INC. July 2014 - Present
ParkSmart INC. April 2012 - July 2014
Impark October 2008 - March 2012
Rogers Communications Inc. July 1999 - October 2008
Skills
Operations Management, Call Center, Facilities Management, Customer Satisfaction, Budgets, Time Management, Project Management, Program Management, Call Centers, Contract Negotiation, Telecommunications, Management, Negotiation, Vendor Management, Team Building, Leadership, Process Improvement, Team Leadership, Change Management, Process Scheduler, Project Planning, Customer Service
Education
Seneca College of Applied Arts and Technology 1999 — 2002
Redbox April 2013 - February 2015
Instantbook Printing Company Ltd. January 2012 - September 2012
Rogers Communications Inc January 2010 - June 2011
Rogers Communications November 2006 - December 2009
DIG Agency May 2006 - August 2006
Quarto Communications (Cottage Life & Explore Magazine) October 2005 - May 2006
Skills
Marketing, B2B, Customer Experience, Project Management, Business Development, Marketing Communications, Management, Marketing Strategy, Event Planning, Sales, Team Leadership, Online Marketing, Product Marketing, Planning & Execution of..., Project Planning, Customer Retention, Email Marketing, Social Media Marketing, Organization, creative, Website Development, Event Management, Digital Marketing, Leadership, Marketing Management, Integrated Marketing, B2C marketing, Creative Problem Solving, Creativity, Custom CMS Development
Education
Ryerson University
Bachelor of Commerce (B.Com.)
Seneca College of Applied Arts and Technology
Diploma
TD November 2014 - Present
TELUS May 2014 - November 2014
ING DIRECT Canada April 2012 - May 2014
Rogers Communications Inc. November 2008 - November 2011
Best Western International April 2004 - August 2008
STYLO Ltd January 2004 - April 2004
Rezolutions Inc. September 2002 - December 2003
RIDNAV Consultants May 2001 - August 2001
Skills
Integrated Marketing, Strategy, Marketing Strategy, Customer Acquisition, Product Marketing, Product Management, Marketing Management, Direct Marketing, Strategic Partnerships, CRM, Cross-functional Team..., Strategic Planning, Analytics, Brand Management, Marketing Communications, Team Leadership, Digital Marketing, Segmentation, B2B, Entrepreneurship, Customer Experience, Sales, Market Planning, Management, Leadership, Pricing Strategy, Market Research, Go-to-Market Planning &..., Team Building, Customer Insight, P&L Management, Marketing, Forecasting, Go-to-market Strategy, Customer Retention, Competitive Analysis, Database Marketing, Public Relations, Program Management, Digital Strategy, Consumer Insights, Media Planning, Entrepreneurial, P&L responsibility, Market Analysis, Marketing Research, Online Marketing, Game Theory, Business Strategy
Education
Schulich School of Business - Executive Education Centre 2008 — 2009
Management Workshop
Schiller International University 2004 — 2004
Master of Business Administration
University of Windsor 2000 — 2003
Honours Bachelor of Commerce
Alliançe Française de Toronto 2011 — 2011
Beginners Language Certification
BlackBerry May 2011 - Present
BlackBerry August 2010 - May 2011
BlackBerry May 2006 - August 2010
BlackBerry March 2004 - May 2006
IBM Canada Ltd. August 2003 - November 2003
Adpro Advertising January 2003 - August 2003
Rogers Communications Inc. January 2003 - March 2003
Skills
Cross-functional Team..., Account Management, Analysis, Business Strategy, Operations Management, Blackberry, Negotiation, Business Planning, Strategic Planning, Customer Relations, HR Strategy, salesforce.com, Management, Telecommunications, Business Analysis, Mobile Devices, Leadership, Process Improvement, Training, Enterprise Software, Strategic Partnerships, Cloud Computing, Customer Service, Vendor Management, Wireless, Strategy, Product Management, Project Planning, CRM, Marketing, Mobile Technology, Team Leadership, Salesforce.com, Personnel Management
Education
Wilfrid Laurier University 2009 — 2015
Master of Business Administration (MBA)
Ryerson University 2007 — 2009
TriOSCollege of Information Technology 2002 — 2003
Network Engineering
University of Waterloo - St. Jerome's University 1999 — 2002
BMath, Mathematics
Rogers Communications December 2010 - Present
Rogers Communications Inc. August 2009 - December 2010
Fido Solutions August 2006 - March 2009
Skills
Customer Service, Event Management, Teamwork, Social Media, Marketing, Leadership, Marketing Communications, Social Media Marketing, Sales, Microsoft Office, Time Management, Team Leadership, Management, Analysis, Microsoft Excel, Communication
Education
Seneca College of Applied Arts and Technology 2013 — 2015
Human Resources Graduate Certificate (in progress), Human Resources Management
University of Guelph 2004 — 2008
Bachelor Of Business Administration, Business Administration
STAPLES Canada September 2013 - Present
Sears Canada July 2012 - June 2013
Rogers Communications Inc. March 2010 - May 2012
MGB Marketing & Communications July 2008 - February 2009
Jones Apparel Group October 2007 - July 2008
Sears Canada January 2006 - October 2007
Cabtel Corporation 1999 - 2005
Skills
Social Media, Marketing Strategy, Marketing, Direct Marketing, Pricing, Trade Shows, Analytical Skills, Advertising, Social Media Marketing, Social Networking, Marketing Communications, Digital Direct Marketing, Merchandising, Copy Editing, Digital Marketing, Sales, Retail, Market Planning, Management, Leadership, Product Management, Account Management, Training, Public Relations, Time Management, Budgets, Marketing Management, Online Marketing, Product Marketing, Competitive Analysis, Strategy, Project Planning, Market Research, Negotiation, Integrated Marketing
Education
Seneca College of Applied Arts and Technology 2000 — 2003
MKA, Marketing, Business
Rogers Communications Inc. January 2012 - Present
Rogers Communications Inc. October 2009 - January 2012
Rogers Communication Inc. April 2004 - December 2009
TheCiti.com 2002 - 2004
Bid.com 2000 - 2002
Sigma Systems Inc. 1997 - 1999
Skills
Consulting, Finance, SDLC, Integration, Telecommunications, Risk Management, Requirements Analysis, Strategy, Business Analysis, PMP, Management, Project Portfolio..., Solution Architecture, SOA, Vendor Management, Project Management, Software Project..., Enterprise Architecture, Outsourcing, IT Strategy, Requirements Gathering, Project Delivery, ITIL, Leadership, Business Intelligence, Agile Methodologies, Business Process, IT Management, Systems Analysis, PMO, IT Service Management, Resource Management, Business Requirements, Business Process..., Service Delivery, Software Development, Agile Project Management, Data Warehousing, Enterprise Software, Program Management, Pre-sales, CRM, Visio, Team Leadership, Friendly Personality
Education
Rogers 2012 — 2012
Business Administration and Management, General
Seneca College of Applied Arts and Technology
Diploma, Business
TriOS College - Technology
Diploma, Microsoft Technologies
Attitude Marketing June 2012 - Present
Rogers Publishing October 2011 - July 2012
Rogers Communications Inc. March 2010 - October 2011
Attitude Marketing 2006 - 2010
Education
Université du Québec à Montréal
Master degree, Project management
École secondaire Pierre-Bédard
Rogers Communications January 2011 - Present
Rogers Communications Inc. August 2009 - December 2010
Rogers Communications Inc August 2005 - August 2009
Rogers Communications March 2004 - August 2005
Rogers Communications Inc. 1996 - 2005
Skills
Call Center, CRM, Change Management, Coaching, Team Leadership, Customer Experience, Customer Retention, Telecommunications, Customer Satisfaction, Business Development, Process Improvement, Leadership, Customer Service, Corporate Training, Sales, Employee Engagement, B2B, Team Building, Training, Management, Program Management, Call Centers, Sales Process, Vendor Management, Time Management, Cross-functional Team..., Team Management, SDLC, Sales Management, Project Management, Project Planning, Wireless, Contact Centers, Performance Management, Business Process..., Outsourcing, Business Analysis, Forecasting, Operations Management, Sales Operations, Business Strategy, Strategic Planning, New Business Development, Employee Training, Strategy
Education
Neuro-Linguistic Programming Practitioner Training 2010 — 2011
University of Phoenix 2006 — 2009
Bachlor of Science in Business Management
Seneca College of Applied Arts and Technology 1993 — 1996
Rogers Communications Inc May 2011 - Present
Linkit (Venezuelan VeriFone Distributer and Software Application Developer) December 2006 - April 2011
FLORIDA DEPARTMENT OF TRANSPORTATION (FDOT) October 2005 - May 2006
Firetronics Inc. July 2005 - September 2005
Seminole Community College June 2004 - May 2005
Intelligent Systems January 2001 - December 2001
Proyectos Madbene January 1996 - September 1996
Skills
C Programming, Android Development, JavaSE, Eclipse, Software Configuration..., LoadRunner, Performance Center, HP Diagnostics, Tomcat, HP-UX, Shell Scripting, Batch Programming, Matlab, Toad, SoapUI, JCreator, Microsoft Project, SQL, C
Education
Seminole Community College 2002 — 2005
Pre-Engineering (AA) Graduated with Honors, Engineering
UNIVERSIDAD NACIONAL EXPERIMENTAL DE LA FUERZA ARMADA DE VENEZUELA 1996 — 2001
Electronic Enginneer (BS), Electronics
Universidad Simon Bolivar 1992 — 1996
Electronic Technician (BS), Electronics
Telus November 2013 - Present
JDA March 2012 - April 2013
Interac Association May 2011 - March 2012
Rogers Communications October 2010 - December 2011
Rogers Communications Inc. November 2009 - November 2010
Rogers Communications Inc. August 2008 - December 2009
Rogers Communications Inc. April 2003 - August 2008
CIBC August 2000 - October 2001
Skills
Project Management, User Interface Design, Project Portfolio..., Mobile Technology, Product Management, Mobile Content, Mobile Devices, Mobile Internet, Mobile Commerce, Solutions Marketing, Mobile Strategy, Location Based Services, Product Marketing, VAS, Mobile Payments, Smartphones, Wireless, Mobile Communications, Mobile Applications, IPTV, Telecommunications, Integration, Product Development, Go-to-market Strategy, Strategy, Business Case, Strategic Partnerships, Mobile Marketing, SMS, Customer Experience, GSM, Product Lifecycle..., Vendor Management, Marketing Strategy, Cross-functional Team..., Market Research, SaaS, Competitive Analysis, Consulting
Education
Sheridan College 2001 — 2002
Post Graduate
Ryerson University 1996 — 2000
B.Com
Rogers Communications February 2011 - Present
Rogers Communications Inc. October 2009 - February 2011
Rogers Communications April 2008 - September 2009
World Courier January 2006 - April 2008
Skills
Data Analysis, Cost Benefit Analysis, Process Mapping, Business Process Mapping, Visio, Cognos, Strategic Planning, Performance Management, Microsoft Excel, Financial Modeling, PowerPoint, Statistics, Photoshop, Dreamweaver, Process Improvement, Business Analysis, Customer Experience, Call Center, Vendor Management, Management, Analytics, Call Centers, Project Management, Training, Telecommunications, Supply Chain, Business Process, Access, Change Management, Cost Benefit, Project Delivery, Business Requirements, Contact Centers, Leadership, Business Case, Business Process..., Risk Management, Customer Satisfaction, Quality Assurance, Operations Management, PMO, Team Leadership, Business Intelligence, Strategy, Forecasting, Analysis, Budgets, Outsourcing, Cross-functional Team..., Workforce Management
Education
Certified Management Accountant of Ontario 2011 — 2013
CMA, Accounting
Ryerson University 2004 — 2006
BComm, Management Major, Accounting Minor
Seneca College of Applied Arts and Technology 2002 — 2004
3-Year College Diploma, International Business Administration
McCallum High School, Austin, Texas 2000 — 2001
High School Diploma
Canadian Broadcasting Corporation (CBC) November 2012 - Present
Women in Leadership Foundation June 2010 - December 2012
Trees Ontario May 2012 - November 2012
Trees Ontario July 2010 - May 2012
Rogers Communications Inc. January 2009 - August 2009
Association for Canadian Educational Resources (ACER) June 2008 - August 2008
Association of Early Childhood Educators, Ontario (AECEO) May 2007 - August 2007
Centre for Addiction and Mental Health September 2006 - March 2007
Skills
Social Media, Media Relations, Strategic Communications, Corporate Communications, Public Relations, Press Releases, Integrated Marketing, Advertising, Marketing, Sponsorship, Leadership, Research, Project Management, Management, Training, Internal Communications, Event Planning, Marketing Strategy, Event Management, Marketing Communications, Nonprofits
Education
University of Toronto - University College 2003 — 2008
Hons. Bachelor of Science, Psychology Specialist
Seneca College of Applied Arts and Technology 2009 — 2010
Graduate Certificate, Corporate Communications and Public Relations
Rogers Communications Inc. 2000 - 2010
Rogers Communications 1996 - 1999
Strataflex Corporation 1996 - 1997
Photovac Inc. 1990 - 1995
Powerplex Technologies 1988 - 1989
Skills
Customer Service, Process Improvement, Change Management, Troubleshooting, Manufacturing, Testing, Leadership, Software Documentation, Customer Satisfaction
Education
Ryerson University 1983 — 1989
Bachelor of Technology, Mechanical Engineering
BMO Capital Markets September 2014 - Present
BMO Financial Group June 2011 - September 2014
Bank of Montreal December 2010 - June 2011
Rogers Communications Inc January 2007 - March 2009
Human Capital Management September 2005 - January 2007
Rogers Communications Inc. May 2000 - September 2005
SVP, Human Resources May 2000 - September 2005
con't February 1999 - May 2000
Call Centre September 1997 - February 1999
Skills
Vendor Management, SDLC, Change Management, PMP, Performance Management, Management, PMO, Recruiting, Business Analysis, Business Process Mapping, Project Management, Strategy
Education
Ryerson University 2006 — 2007
Project Management Certificate
Westervelt Business College 1992 — 1995
Honours CBA, Computer Business Applications
Humber College 1984 — 1986
Rehab Worker
Rogers Communications July 2011 - Present
Rogers Communications October 2010 - June 2011
Rogers Communications Inc. March 2009 - November 2010
Rogers Communications Inc. May 2003 - February 2009
Rogers Communications Inc. September 2001 - April 2003
Skills
Unix, SQL, PL/SQL, Oracle, Control-M, Shell Scripting, Weblogic, Databases, Quality Assurance, Software Documentation, ITIL, SDLC, Solution Architecture, Technical Support, WebLogic
Education
Seneca College of Applied Arts and Technology 1999 — 2001
CPD, Computer Programming
University of Toronto 1996 — 1999
BA, Econmonics
Rogers Communications Inc. April 2010 - Present
Rogers Communications March 2009 - April 2010
Legislative Assembly of Ontario 2004 - 2008
Ontario PC Leadership Race - John Tory Campaign 2004 - 2004
Rogers Cable Inc. 1999 - 2003
Rogers Media Inc. 1995 - 1999
Torys LLP May 1990 - January 1995
Skills
Corporate Communications, Telecommunications, Public Relations, Strategic Planning, Media Relations, Strategy, Strategic Partnerships, Contract Negotiation, Project Management, Marketing Communications, Strategic Communications, Training, Program Management, Product Marketing, Policy, Change Management, Marketing, Business Development, Project Planning, CRM, Management, Team Leadership, Negotiation, Team Building, New Business Development, Account Management, Business Strategy, Leadership, Marketing Strategy
Education
Notre Dame High School
Ryerson University
Workplace Safety and Insurance Board (WSIB) November 2014 - Present
Workplace Safety and Insurance Board (WSIB) March 2014 - October 2014
WSIB September 2013 - March 2014
WSIB April 2013 - August 2013
WSIB July 2011 - April 2013
WSIB October 2010 - July 2011
Zurich Insurance May 2010 - June 2010
Rogers Communications Inc. January 2010 - May 2010
Skills
Change Management, Talent Acquisition, Recruiting, Human Resources, Interviews, Onboarding, Hiring, Sourcing, Training, Screening Resumes, Employee Relations, Microsoft Office, Career Counseling, Management, Leadership, Applicant Tracking..., HRIS, Microsoft Excel, Talent Management, Excel, Candidate Assessment, change m
Education
Seneca College of Applied Arts and Technology 2009 — 2010
Certificate, Human Resources Management
Wilfrid Laurier University 2004 — 2008
Honours BA, Communication Studies
Rogers Communications Inc January 2009 - Present
Rogers Communications Inc January 2005 - January 2009
Rogers Communications Inc January 2004 - January 2005
Skills
Network Design, BGP, Switches, IP, OSPF, MPLS, Cisco Technologies, DOCSIS
Education
Seneca College of Applied Arts and Technology
Rogers Communications February 2011 - Present
Rogers Communications Inc. 1989 - 2010
Skills
Telecommunications, AutoCAD, Microsoft Office, HTML
Education
Seneca College of Applied Arts and Technology 1988 — 1988
CAD
University of Toronto Mississauga 1984 — 1987
Commerce, Economics, Math
Review magazine and The Next Million magazine May 2011 - Present
John Wiley and Sons August 2010 - Present
Canadian Business magazine September 2009 - Present
bryanborzykowski.com June 2004 - Present
Connected for Business September 2010 - October 2013
Rogers Communications Inc. November 2008 - July 2010
UR Magazine August 2007 - January 2010
Advisor.ca January 2007 - November 2008
The New Pollution February 2006 - February 2008
Canadian Business magazine October 2005 - December 2006
Education
Ryerson University 2002 — 2004
BA, Journalism
The University of Winnipeg 1998 — 2001
BA, Conflict Resolution Studies
Canadian Securities Institute
Finance and investing
Canadian Liver Foundation November 2011 - Present
Rogers Communications November 2010 - December 2011
Rogers Communications Inc. January 2010 - November 2010
Rogers Communications Inc. December 2007 - December 2009
Canwest Media Works April 2007 - December 2007
CanWest MediaWorks May 2005 - April 2007
CanWest MediaWorks March 2003 - April 2005
Carlos Ascobereta Publicidad 1998 - 2000
Skills
Marketing Communications, Advertising, Sales, Team Management, Marketing, Leadership, Integrated Marketing, Training, Digital Strategy, Digital Marketing, Marketing Strategy, Brand Management, Marketing Management
Education
CMA 2011 — 2011
Certificate, Direct Marketing
Ryerson University
Marketing Management
Rogers Wireless (Global Wireless -Dealer February 2000 - Present
Rogers Communications Inc. March 1994 - January 2000
Skills
Solution Selling, Wireless, Telecommunications, Mobile Devices, Customer Experience, Call Center, Broadband, Direct Sales, MPLS, Management, Call Centers, Managed Services, Cross-functional Team..., Customer Satisfaction, Team Leadership, Product Management, VoIP
Education
Seneca College of Applied Arts and Technology 1989 — 1992
Unionville 1979 — 1982
Markham high school
Verax Consulting December 2013 - Present
Scotiabank June 2013 - November 2013
President's Choice Financial September 2011 - April 2013
CIBC 2011 - December 2011
President's Choice Financial October 2009 - December 2010
CIBC June 2009 - October 2009
Royal Bank of Canada April 2007 - May 2009
Rogers Communications Inc. December 2006 - March 2007
CIBC May 2004 - December 2006
CIBC 2001 - 2003
Skills
User Acceptance Testing, SDLC, Quality Center, Regression Testing, Requirements Gathering, QTP, System Testing, Test Planning, Quality Assurance, Business Analysis, Requirements Analysis, Software Quality..., Test Management, Business Requirements, Test Automation, Defect Tracking, Test Cases, Data Warehousing, Testing, SQL, Test Strategy, Test Execution, Integration, Waterfall, Integration Testing, WinRunner, Agile Testing, Manual Testing, LoadRunner, Performance Testing, JIRA, System Integration..., Agile Methodologies, HP Quality Center
Education
Ryerson University 2003 — 2004
certificate, System Analisys and Design
Globalive Communications Corp. April 2010 - Present
Rogers Communications Inc. February 2008 - November 2009
Rogers Communications Inc. March 2002 - February 2008
Canamex Communications Corp July 2001 - March 2002
AT&T Canada Ltd March 1999 - June 2001
PageMart 1996 - 1999
Skills
Contract Negotiation, Telecommunications, Wireless, Solution Selling, Direct Sales, Account Management, Sales Management, Mobile Devices, B2B, Customer Retention, Strategic Partnerships, VoIP, Product Management, Sales, Team Leadership, Vendor Management, Product Marketing, Sales Presentations, Business Development, Negotiation
Education
Seneca College of Applied Arts and Technology 2002 — 2005
RYERSON POLYTECHNIC UNIVERSITY
S.S.H.G.D
Rogers Communications September 2014 - Present
Rogers Communications September 2012 - Present
Rogers Communications Inc. May 2000 - Present
Rogers Communications June 2004 - February 2007
Rogers Communications January 2000 - June 2004
Rogers Communications August 1999 - January 2000
Rogers Communications May 1994 - August 1999
Skills
Customer Experience, Call Center, Contact Centers, Telecommunications, Customer Retention, Workforce Management, Direct Sales, Customer Satisfaction, Wireless, Account Management, Solution Selling, Team Leadership, Sales Operations, Sales Management, Sales Process, VoIP, Sales, Call Centers, Managed Services, Mobile Devices, Customer Service
Education
York University - Schulich School of Business 2011 — 2011
Developing and Implementing Strategic Marketing and Sales Plans
Seneca College of Applied Arts and Technology 2000 — 2002
Instructional Course Design and Facilitation
TELUS November 2013 - Present
TELUS September 2011 - October 2013
Rogers Communications February 2011 - September 2011
ROGERS COMMUNICATIONS INC August 2009 - April 2011
MTS ALLSTREAM INC March 2008 - August 2009
MTS Allstream June 2006 - March 2008
IBM May 2005 - June 2006
Skills
PMP, Customer Satisfaction, Service Delivery, Vendor Management, Telecommunications, Business Analysis, Program Management, Planning, Project Planning, Call Centers, Cross-functional Team..., Leadership, Management, Project Management, Strategy, Enterprise Software, Wireless
Education
University of Toronto - Woodsworth College 2001 — 2005
Honors Bachelors of Arts, East Asian Studies, Political Science, History
University of Toronto, St. George Campus 2000 — 2004
Honours Bachelor of Arts
Ryerson University
Samsung Electronics Canada Inc. June 2013 - Present
Samsung Electronics Canada Inc. August 2010 - May 2013
Rogers Communications Inc. March 2008 - July 2010
Rogers Communications Inc. April 2004 - February 2008
Skills
Wireless, Direct Sales, Channel, Account Management, Team Leadership, Telecommunications, Sales, Product Marketing, Retail, Sales Management, Product Management, Solution Selling, Sales Operations, Sales Process
Education
Saint Mary's University
BA, Major in Criminology
Retirement!!! January 2014 - January 2014
OACCPP February 2008 - January 2014
Rogers Communications June 1983 - October 2001
Rogers Communications Inc. January 1983 - October 2000
Skills
Coaching, Mental Health, Psychology, Public Speaking, Team Building, Google Groups, Change Management, Healthcare, Conflict Resolution, Teaching, Program Management, Team Leadership, Clinical Research, Non-profits, System Administration, Counseling Psychology, Nonprofits, Family Therapy, Psychotherapy, Social Services, Wellness, Treatment, Life Transitions, Stress, Program Development, Stress Management, Case Managment, Management, Mental Health Counseling, Group Therapy, Administration, Career Counseling, Meditation, Self-esteem, Anger Management, Personal Development, Life Coaching, Grief Counseling, Case Management
Education
Seneca College of Applied Arts and Technology 1985 — 1989
Bsc, Computer Sciences
York University 1984 — 1985
Computer Sciences
ROYAL LEPAGE Connect Realty, Brokerage September 2011 - Present
HomeLife/Gold Trade Realty Ltd. January 1988 - September 2011
Rogers Communications Inc. January 1993 - July 2011
Skills
Customer Experience, Telecommunications, Customer Retention
Education
Seneca College of Applied Arts and Technology
Accounting, Business Management and Real Estate
Trinity Communication Services Ltd. July 2015 - Present
Rogers Communications November 2013 - August 2014
Rogers Communications March 2012 - October 2013
Rogers Communications Inc. June 2010 - July 2012
Rogers Communications Inc March 2008 - July 2010
Rogers Communications April 2005 - March 2008
University of Toronto’s Varsity Newspaper August 1997 - January 2004
The Hudson’s Bay Company November 1994 - September 1998
Skills
Telecommunications, Strategy, Competitive Analysis, Management, CRM, Customer Experience, Leadership, Product Marketing, Team Leadership, Sales Operations, Project Management, Wireless, Process Improvement, Sales, Direct Sales, Vendor Management, Training, Forecasting, Business Case, Marketing, Organizational..., Call Center, Marketing Strategy, Customer Service, Analysis, Account Management, Call Centers, Business Planning, Sales Management, Strategic Planning, Cross-functional Team..., Program Management, Customer Satisfaction, Customer Retention, Business Analysis, Solution Selling, Change Management, Business Development, B2B, Sales Process, Product Management, Team Management, Coaching, New Business Development, Project Planning, Team Building, Strategic Partnerships, Advertising
Education
York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies 1999 — 2005
BAS, Business
Seneca College of Applied Arts and Technology 1994 — 1997
MKA, Marketing
Lumina Learning - Spark Certified
Psychometrics & personal development
Harvard
Rogers Communications July 2014 - September 2014
Rogers Communications February 2012 - June 2014
Rogers Communications May 2011 - February 2012
Rogers Cable Inc. January 2009 - June 2011
Rogers Communications January 2005 - January 2009
Rogers Communications Inc. January 2003 - January 2005
Skills
Telecommunications, Customer Experience, Vendor Management, Call Center, Contact Centers, Workforce Management, Program Management, Cross-functional Team..., Wireless, Service Delivery, Change Management, Management, Training, Leadership, Coaching, CRM, Project Management, Analysis, Call Centers, Customer Satisfaction, Project Planning
Education
Project Managment Institute - Durham Highlands Chapter 2011 — 2011
Project Management
DeVry College of Technology 1999 — 2001
Electronic Engineering Technician Diploma & Post Grad IT Diploma, Electronic Engineering & Post Grads IT
Seneca College of Applied Arts and Technology
Electronic Engineering
Ontario Association of Architects September 2006 - Present
Rogers Communications Inc. September 1999 - June 2006
Skills
Architecture, Internal Communications, Event Management, Event Planning, Sustainability, Sustainable Design, Editing, Strategic Planning, Comprehensive Planning, InDesign, Strategic Communications, Newsletters, Submittals, Architectural Design
Education
Ryerson University 2000 — 2002
Magazine Publishing Certificate, Publishing
York University 1994 — 1999
BA, English, Communications
Thomson Reuters 2012 - Present
The Canadian Press 2000 - 2012
Masterfile Corporation 1997 - 2000
Atlantis Entertainment Complex June 1994 - 1999
Rogers Communications Inc. 1993 - 1996
CFRE Radio Erindale 1990 - 1992
CHEX Television 1987 - 1992
Skills
Writing Skills, Editing, Online Content Creation, Journalism, Production, Breaking News, Event Management, Social Media, Editorial, Broadcast, Video Production, Publishing, Social Networking, Storytelling, Magazines, Video Editing, Creative Direction, Television, Advertising, Film, Photography, Blogging, Multimedia, Digital Media, Copy Editing, New Media, News Writing, Newspapers, Media Relations, Online Journalism, Social Media Marketing
Education
Ryerson University 1990 — 1993
B.A.A, Journalism
Tracey Ho Lung 2012 - Present
Glow/Pure Magazine March 2013 - January 2014
Transcontinental Interactive January 2012 - February 2012
Totem October 2008 - January 2012
Totem January 2007 - October 2008
Flare, The Toronto Star October 2006 - December 2007
Rogers Communications Inc. 2004 - 2007
Rogers Communications Inc. 2002 - 2004
St.Joseph Communications 1999 - 2002
Skills
Creative Development, Client-facing experience, Trend savvy knowledge, Magazines, Editing, Beauty, Writing, Creative Direction, Editorial, Press Releases, Beauty Industry, Fashion, Advertising, Media Relations, Marketing Communications, Photography, Social Media, Social Media Marketing, Email Marketing, Publications, Digital Strategy, Public Relations, Content Strategy
Education
Ryerson University 1995 — 1998
Diploma in Applied Arts, Fashion Communcations and Marketing
Sunnybrook Health Sciences Centre September 2015 - Present
John Di Marco Productions November 2014 - August 2015
Rogers Communications March 2011 - November 2013
Rogers Communications Inc. April 2010 - March 2011
University of Aberdeen September 2006 - January 2010
Brunico Communications 2000 - 2006
Skills
Marketing Communications, Corporate Communications, Strategic Partnerships, Event Management, Internal Communications, Media Relations, Event Planning, Social Media
Education
University of Western Sydney 2004 — 2005
Masters Degree, Business/Marketing
Seneca College of Applied Arts and Technology 2003 — 2004
The University of Western Ontario 2000 — 2003
Bachelor's degree, Sociology
Cardinal Carter Academy for the Arts
Hemeon Learning Inc. February 2015 - Present
FortisBC April 2013 - Present
FortisBC February 2010 - March 2013
JP Morgan Chase September 2009 - May 2010
JP Morgan Chase March 2004 - September 2009
Rogers Communications Inc. 2007 - 2007
Staples May 2000 - August 2003
Skills
Instructional Design, E-learning Development, Training & Development, Captivate, Needs Analysis, Blended Learning, Learning Management, Instructor-led Training, Adult Education, Performance Improvement, Technical Writing, Training, Employee Engagement, Training Delivery, ADDIE, Hands-on Training, Learning Management..., SnagIt, Articulate Studio, Articulate Storyline, E-Learning, Coaching, Call Centers, Employee Training, Technical Training, Moodle, Performance Management, Project Management, Leadership
Education
Saint Mary's University 1997 — 2001
BA, English
Intact Financial Corporation May 2015 - Present
Intact Financial Corporation July 2013 - May 2015
Rogers Communications Inc. December 2010 - July 2013
Rogers Communications Inc. July 2008 - December 2010
Nurun (a Videotron/Quebecor Media company) July 2006 - July 2008
Cartesis Inc. (now Business Objects/SAP) November 2005 - July 2006
Cryptologic October 2003 - November 2005
Various freelance February 2003 - October 2003
Rebellium Inc. May 2000 - February 2003
Scotiabank - International Banking Operations April 1996 - May 2000
Skills
PMO, PMP, Cross-functional Team..., Program Management, Project Management, Management, Management Consulting, International Project..., Strategy, Tactical Planning, Telecommunications, E-commerce, CRM
Education
Seneca College of Applied Arts and Technology
York University - Schulich School of Business 2007 — 2011
Business Skills for PMs and Management 2: The Advanced Manager's Course
University of Ontario Institute of Technology 2005 — 2005
Master's Certificate, Project and Portfolio Management
Project Management Institute (PMI) 2003 — 2003
PMP, Project Management
NorthStar Division at Harris Computer Systems December 2010 - Present
Rogers Communications Inc. March 2006 - April 2010
Rogers Communications Inc. June 2005 - February 2006
Rogers Communications Inc. February 2004 - June 2005
Angus Glen Golf Club March 2003 - June 2005
Rogers Communications Inc. June 2002 - January 2004
Rogers Communications Inc. July 2000 - January 2002
BankOne February 1999 - April 2000
Skills
Call Center, Telecommunications, Sales, IVR, Service Delivery, Business Analysis, Call Centers, Vendor Management, Project Management, Process Improvement, Program Management, Management, Team Leadership, Contract Negotiation, Integration, Enterprise Software, Quality Assurance, Business Process
Education
Seneca College of Applied Arts and Technology
Operations Management
Rogers Communications January 2011 - 2014
Rogers Communications Inc. 2009 - 2011
Rogers Communications 2002 - 2009
Independant Consultant 2000 - 2002
Delano Technology (E-business software) 1999 - 2000
i2 Technologies 1997 - 1999
Warner Lambert 1990 - 1997
Skills
Leadership, Instructional Design, Performance Consulting, Change Management, Employee Engagement, Team Leadership, Needs Analysis, Training Delivery, Coaching, Coaching Staff, Learning Management, Workshop Facilitation, Training, ADDIE, Blended Learning, E-Learning, Volunteering, Employee Training, Job Aids, Organizational..., Performance Management, Business Communications, Corporate Communications, Program Management, Cross-functional Team..., Management, Strategy
Education
York University - Schulich School of Business
MBA
Seneca College of Applied Arts and Technology
Certificate, Adult Education
University of Waterloo
B. Mathematics, Business, Computer Science
Infor May 2013 - Present
Teleperformance December 2012 - May 2013
Rogers Communications May 2011 - December 2012
Rogers Communications Inc. June 2009 - May 2011
Bell May 2008 - May 2009
Bell October 2004 - May 2008
Bell December 2003 - October 2004
Bell June 1996 - December 2003
Skills
CRM, Analytics, Customer Experience, Telecommunications, Database Marketing, Change Management, Call Centers, Customer Retention, Product Management, Call Center, Customer Lifecycle..., Vendor Management, Cross-functional Team..., Mobile Devices, Competitive Analysis, Segmentation, Product Marketing, Strategy, Team Leadership, Marketing Strategy, Integrated Marketing, Project Management, Consulting, Business Development, Business Process...
Education
Seneca College of Applied Arts and Technology 1993 — 1996
Business Computer Systems Diploma
York University 1988 — 1992
Bachelor of Arts (B.A.), Psychology
Rogers Communications September 2012 - Present
Rogers Communications Inc. January 2009 - September 2012
All Way Wireless Communications May 2008 - January 2009
Rogers Communications April 2003 - April 2008
Rogers Communications May 2001 - April 2003
Skills
Customer Experience, Wireless, Product Management, Product Marketing, Telecommunications, Cross-functional Team..., Vendor Management, Team Leadership, Program Management, Team Management, Business Analysis, Analytics, CRM, Management, Process Improvement, Call Centers, Forecasting, Project Management, Leadership
Education
Ryerson University 2004 — 2011
Marketing/Marketing Management, General
York University 1997 — 2000
Psychology
Magna International January 2015 - Present
Magna International September 2010 - Present
Magna International August 2006 - August 2010
Magna Closures January 2004 - August 2006
Windo-Motion 1997 - 2002
Rogers Communications Inc. July 1996 - July 1997
American Express February 1989 - September 1995
Metroland 1987 - 1989
Skills
Compensation..., Personnel Management, Performance Management, Benefits Administration, Employee Benefits, Human Resources, Employee Relations, HR Policies, HRIS, Deferred Compensation, Workforce Planning, Succession Planning, Recruiting, Program Management, Employee Engagement, Management, Labor Relations, Leadership, Talent Management, Onboarding, Automotive
Education
Ryerson University 1981 — 1984
B Comm
Northview Heights Secondary School 1976 — 1980
Rogers Communications Inc. October 1989 - Present
Skills
IP Networking, Project Implementation, DWDM, Cabling, Project Management, MS Project, IP, Computer Network..., Telecommunications
Education
Ryerson University 1995 — 1999
Project Management
Rogers Communications January 2015 - Present
Rogers Communications April 2013 - January 2015
Rogers Communications November 2011 - April 2013
Rogers Communications Inc. September 2010 - November 2011
Women's College Hospital April 2010 - August 2010
Skills
Communications Planning, Corporate Communications, Internal Communications, Strategic Communications, Media Relations, Marketing Communications, Social Media, Speech Writing, Public Relations, Event Planning, Editing, Public Speaking, Newsletters, Project Management, Blogging, Strategic Planning
Education
Seneca College of Applied Arts and Technology 2009 — 2010
Post Graduate Degree, Corporate Communications
Wilfrid Laurier University 2003 — 2007
Bachelor of Arts, Communications, Psychology
Kobo Inc. April 2015 - Present
Route 401 August 2013 - Present
smal creative December 2014 - April 2015
RBC Dominion Securities December 2013 - December 2014
Evoke Solutions September 2011 - December 2013
Evoke Solutions March 2011 - September 2011
Direct Sales Force May 2010 - September 2010
Rogers Communications Inc. June 2006 - September 2008
Skills
Project Management, Adobe Creative Suite, Marketing, Sales, Advertising, Creative Direction, Information Architecture, Cloud Applications, Brand Development, Social Media Marketing, Graphic Design, Basecamp, Creative Strategy, Social Media, Corporate Branding, Microsoft Office, User Experience, Marketing Communications, Account Management, Marketing Strategy, Wireframes, Email Marketing, Online Marketing, InDesign, Print Management, Management, Photoshop, Illustrator, Web Design, Packaging, Pre-press, Project Coordination, Direct Mail, Adobe Acrobat, Logo Design, Art Direction, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Creative Development, Colour Management, Direct Sales, Advertising Sales, Time Management, Digital Marketing, Customer Service, Teamwork, Integrated Marketing, WordPress
Education
Ryerson University 2008 — 2012
Bachelor of Technology, Graphic Communications Management, Dean's List
Donald A. Wilson Secondary School 2004 — 2008
High School, Ontario Scholar - 80% or higher in all grades
Rogers Communications March 2015 - Present
TD Bank Group July 2011 - Present
TD March 2014 - June 2014
Research In Motion June 2007 - September 2011
Scotiabank November 2009 - June 2010
Rogers Communications Inc. February 2007 - May 2007
Wellnx Life Sceinces Inc. April 2006 - January 2007
Subaru June 2005 - March 2006
Virgin Mobile Canada January 2005 - June 2005
KiSS 92.5, Z103.5, Flow 93.5, CHFI, 680 News, Corus Entertainment 1997 - 2004
Skills
Copywriting, Web Content Management, Content Strategy, User Experience, Optimizations, Radio Broadcasting, Radio Advertising, Voice Over, Social Media, Writing, Creative Work, Creative Direction, Internal Communications, SEO, Editing, Marketing, Marketing Strategy, Publishing, Proofreading, Web Content, Radio, Digital Media, Content Management
Education
York University
Anthropology
Seneca College of Applied Arts and Technology 1995 — 1997
Broadcasting
York Mills Collegiate
York Mills Collegiate
York Mills Collegiate
Metroland Media Group August 2013 - Present
every last detail EVENTS September 2003 - January 2015
LAUNCH! May 2012 - August 2013
Homefront Magazine November 2010 - March 2011
TC Media (Transcontinental Media) November 2004 - August 2010
Rogers Communications Inc. February 2003 - February 2004
Rogers Communications Inc. May 2001 - 2004
Skills
Project Management, Sales, New Business Development, Creative Strategy, Marketing Management, Magazines, Retail Marketing, Event Management, Event Planning, Corporate Events, Private Events, Experiential Marketing, Creative Direction, Training, Brand Management, Marketing Event Planning, Confectionery, Time Management, Analytics, Relationship Marketing, Communication Training, Shopper Marketing, Advertising, Social Media Marketing, Online Advertising, Digital Marketing, Marketing Communications
Education
Ryerson University 2001 — 2005
BComm, Marketing
George Brown College
Desktop Publishing Design
Intuit February 2012 - Present
Accenture Technology Solutions March 2010 - February 2012
Rogers April 2009 - March 2010
Rogers Communications Inc. November 2005 - April 2009
Rogers 2005 - 2007
Eagle Professional Resources 2002 - 2005
Skills
Talent Acquisition, Applicant Tracking..., Technical Recruiting, Sourcing, IT Recruitment, Performance Management, Contract Recruitment, Internet Recruiting, Benefits Negotiation, Vendor Management, Personnel Management, Management, Human Resources, Temporary Placement, Screening Resumes, Employer Branding, Recruiting, SDLC, CRM, Recruitment Advertising, Workforce Planning, Interviews, HR Consulting, Leadership, Talent Management, Screening, Employee Relations, Succession Planning, Executive Search, Employee Engagement, HRIS, Onboarding, HR Policies, Strategy, Deferred Compensation, College Recruiting, Career Development, Taleo, Time Management, New Hire Orientations, Job Descriptions, Hiring, PeopleSoft, Employee Training, Staffing Services, Resource Management, Employee Benefits, Permanent Placement
Education
Seneca College of Applied Arts and Technology
Human Resources
Seneca College of Applied Arts and Technology
Human Resources Management and Services
Acklands Grainger October 2013 - Present
Mobilicity 2011 - October 2013
Rogers Communications Inc. July 2008 - October 2011
Rogers Communications May 2006 - July 2008
Mercedes Benz Credit 2005 - 2005
City of Vaughan June 2001 - September 2004
Skills
Analytics, Forecasting, Data Analysis, Management, Variance Analysis, Reporting & Analysis, Business Strategy, Business Intelligence, Project Management, Business Analysis, Telecommunications, Performance Management, Budgets, Business Case, Vendor Management, Process Improvement, Segmentation, Finance, Data Warehousing, Data Analytics, Management Reporting, Operations Analytics, Business Case..., Operations Research, Business Process..., SAP, Cognos, Problem Solving, Project Planning, Business Analytics, SQL, Oracle, Microstrategy, Business Objects, Crystal Reports, KPI Dashboards, KPI Reports, Executive Reporting, Microsoft Excel, Microsoft Access, PLSQL, Processes Development, Sales Analytics, Customer Satisfaction..., Balanced Scorecard, Pricing Analysis, Margin Analysis, Cluster Analysis, Exploratory Data..., Analysis
Education
Society of Management Accountants of Ontario 2009 — 2011
CMA, Accounting
University of Windsor 2004 — 2005
MBA, Business Strategy
Ryerson University 2001 — 2004
BComm, Management and Enterprise Development
York University 1998 — 2001
BA, Psychology
Rogers Communications September 2014 - Present
Rogers Communications June 2011 - September 2014
Rogers Communications Inc. January 2009 - June 2011
Rogers Communications Inc. November 2006 - January 2009
Rogers Communications Inc. September 2005 - November 2006
Rogers Communications Inc. May 2004 - September 2005
Rogers Communications Inc. January 2003 - May 2004
Skills
Product Management, CRM, Marketing Strategy, Strategy, Pricing, Marketing Communications, Analytics, Telecommunications, Wireless, Cross-functional Team..., Vendor Management, Business Analysis, Business Development, Management, Product Development, Product Marketing, Program Management, Project Management, Market Research, New Business Development
Education
Ryerson University
Bachelor, Business Commerce
Ryerson University
Bachelor of Commerce (B.Com.), Business, Management, Marketing, and Related Support Services
Bell May 2015 - Present
Ericsson September 2013 - April 2015
TELCOCELL August 2010 - August 2013
IBM January 2010 - July 2010
Rogers Communications Inc. January 2010 - July 2010
Ritchie Bros. Auctioneers September 2009 - December 2009
TELUS March 2009 - August 2009
TELUS September 2008 - March 2009
TELUS March 2008 - August 2008
TELUS October 2005 - March 2008
Education
Seneca College of Applied Arts and Technology
Diploma, Computer Programming and Analysis
State University 'Lviv Polytechnics'
Ph.D, Chemical Engineering
State University 'Lviv Polytechnics'
M.Sc, Chemical Engineering
BlackBerry June 2012 - Present
Rogers Communications Inc. December 2009 - June 2012
Veritas Communications January 2008 - November 2009
TriArch Educational Services October 2007 - January 2008
Ingram Micro December 2006 - August 2007
Skills
Strategic Communications, Marketing, Social Media, Facebook, Community Management, Sponsorship, Event Management, Event Planning, WordPress, YouTube, Social Media Marketing, Marketing Communications, Strategy, Content Strategy, Corporate Communications, Digital Marketing
Education
Western Sydney University 2006 — 2007
Masters, Professional Communications
Seneca College of Applied Arts and Technology 2005 — 2006
Graduate Certificate, Corporate Communciations
Wilfrid Laurier University 2001 — 2005
HBA, Communications Studies and Film
EVOKE THE ELEMENTS WITHIN January 2014 - Present
Bell Media September 2011 - Present
Toronto and Region Conservation (TRCA) January 2010 - 2014
The Climate Reality Project Canada June 2010 - 2013
ichannel May 2009 - July 2011
The Pet Network June 2007 - July 2011
Rogers Communications Inc. April 2006 - September 2010
Loyalty One - Air Miles 2009 - 2009
The Weather Network September 2002 - August 2007
CFYZ 1280AM May 2001 - May 2003
Skills
Television, Television Production, Magazines, Writing, Social Media, Team-oriented, Highly Detailed, Meet Deadlines, High Stress Environment, Creativity, Produce, Storytelling, Diligent, Talent Booking, Talent Scouting, Public Speaking, Professional Experience, Communication Skills, expert, Environmental Journalism, Video Production, Environmental Awareness, Blogging, Research, Creative Writing
Education
Seneca College of Applied Arts and Technology 2002 — 2004
B.A., Broadcast Journalism
Ryerson University 2002 — 2002
Certificate, News Writing
Ryerson University 2002 — 2002
Certificate, News Performance
Brampton Flight Centre 2001 — 2001
Certificate, Meteorology I, II, III
York University 1996 — 2000
B.A., Ancient Civilizations
HMSHost September 2014 - Present
TELUS 2013 - 2014
Canadian Tire 2012 - 2013
Rogers Communications Inc. 2010 - 2012
Rogers Communications Inc. 2006 - 2010
FCI Broadband 2004 - 2006
Skills
Capital Budgeting, Microsoft Office, PeopleSoft Financial, Oracle Applications, AS400, Visio, Document Management, Problem Solving, Inventory Management, Essbase, Budgets, IBM iSeries, Project Management, Management, Leadership, SAP, Analysis, Training, Forecasting, Sales
Education
Wilfrid Laurier University 2010 — 2013
MBA, CPA, CMA
University of Toronto 2008 — 2008
Certificate, Project Management
Ryerson University 1999 — 2004
BCommerce, IT Management
Xerox 2014 - Present
Ryerson Capital Markets Group 2011 - 2014
Hospitality Network January 2008 - May 2012
Rogers Communications Inc September 2007 - September 2008
Education
Ryerson University 2010 — 2014
BACHELOR OF COMMERCE (BComm), Business Management; Finance
Endeavour Volunteer Consulting for Non-Profits 2015 - Present
Worldlynx Wireless 2015 - Present
Public Services Health and Safety Association 2012 - 2013
Marlise Nishikihama, Sole Proprietor 2009 - 2011
Microsoft Canada 2009 - 2010
SceneCaster August 2008 - February 2009
Rogers Communications Inc. 2009 - 2009
Bell Aliant 2007 - 2008
Capital C 2007 - 2007
Hewlett-Packard Canada 2002 - 2006
Skills
Marketing Strategy, New Business Development, Project Management, Online Marketing, Email Marketing, Strategic Partnerships, Online Branding, Brand Awareness, Experiential Marketing, Marketing Management, Marketing Communications, Digital Marketing, Brand Development, Digital Strategy, Integrated Marketing, Promotions, Corporate Branding, Strategic Planning, Brand Communication, Customer Acquisition, Sponsorship, B2C, Campaign Management, Event Marketing, Newsletters, Not for Profit, Business Catalyst, Strategy, Event Planning, Social Media, B2B, WordPress, Corporate Communications, Content Marketing, SEO, SEM, Website Development, Multi-channel Marketing, Business Development, Market Planning, Advertising, Segmentation, Leadership, Public Relations, Management, Social Networking, Online Advertising, Relationship Marketing, Web Analytics, Marketing
Education
Dartmouth University's Tuck Business Program 2003 — 2004
Online Marketing Program Series, Marketing
Ryerson University 1987 — 1990
Bachelor's Degree, Office and Business Administration
University of Toronto 1983 — 1988
Bachelor's Degree, Psychology and Linguistics
Trenton High School 1979 — 1983
Prince Charles Public School 1969 — 1978
Rogers Communications November 2012 - Present
Rogers Communications November 2011 - November 2012
Rogers Communications June 2009 - November 2011
Rogers Communications Inc. September 2008 - June 2009
Canadian Tire Dealer's Association June 2006 - September 2008
MCAP Financial July 2002 - June 2005
Skills
SQL, Microsoft Access, Microsoft Excel, Business Analysis, PowerPoint, Process Improvement, Microsoft Word, Visio, Microsoft Office, Administrative..., Customer-focused Service, Customer Service, Event Planning, Call Centers, Telecommunications, Teamwork, Training
Education
Seneca College of Applied Arts and Technology 2001 — 2004
Accounting Diploma, Accounting
Institute for Computer Studies 2001 — 2001
E-Commerce Solutions Developer Diploma, E-Commerce Solutions
CBC March 2012 - April 2014
CBC March 2010 - March 2012
Insight Production Company October 2009 - November 2009
Toronto International Film Festival Group July 2009 - September 2009
Rogers Communications Inc. December 2007 - March 2009
Rogers Communications Inc. January 1999 - November 2007
Rogers Wireless August 1997 - December 1998
Toronto International Film Festival Group May 1995 - September 1997
Skills
Internal Communications, Corporate Communications, Media Relations, Strategic Communications, Communications Planning, Newsletters, Publicity, Press Releases, Editing, Marketing Communications, Crisis Communications, Event Planning, Public Relations, Event Management, Broadcast, Copywriting, Speech Writing, Television, Email Marketing, Content Strategy, Journalism, Reputation Management, Copy Editing, Digital Media, Corporate Branding, Web Content, Content Development, New Media, Content Management, Storytelling, Integrated Marketing, Editorial, News Writing, Feature Articles
Education
Seneca College of Applied Arts and Technology 1995 — 1995
Corporate Communications
University of Toronto at Mississauga - Erindale College 1989 — 1993
English
Rogers Communications Inc. 2009 - Present
Rogers Communications Inc. 2007 - 2009
Aviva Canada 2006 - 2007
Syndesis (now -Subex Azure) 2000 - 2005
Celestica 1999 - 2000
Bombardier Aerospace 1998 - 1999
Skills
Test Cases, Test Planning, Regression Testing, Software Quality..., Quality Center, User Acceptance Testing, System Testing, Test Management, QTP, Performance Testing, Defect Tracking, Test Automation, Oracle, Testing, Quality Assurance, SDLC, Business Requirements, Manual Testing, Analysis, Software Documentation, ClearQuest, Test Strategy, Web Applications, WinRunner, Test Execution, Agile Testing, Requirements Analysis, LoadRunner, Integration Testing, Integration, Agile Methodologies, XML, SQL, Unix, HP Quality Center
Education
CSTB (ISTQ)
CTFL, Certified Tester Foundation Level
PEO (Professional Engineer of Ontario)
P.Eng, Electrical Engineering
LEF
Certificate, Information Technology Project Management
IIBS
Certificate, Testing Methodology, Manual Testing, Automation Testing, Reporting
Ryerson University
B.Eng, Electrical Engineering ( Telecommunication)
Rogers Communications January 2012 - Present
Rogers Communications Inc. July 2009 - January 2012
Rogers Communications Inc. September 2007 - July 2009
Tertec Enterprises Inc January 2007 - September 2007
Rogers Communications Inc. August 2006 - September 2007
Seneca College of Applied Arts and Technology May 2005 - April 2006
Wendys International 2000 - 2005
Lester B. Pearson C.I June 2002 - September 2002
Skills
Microsoft SQL Server, SQL, Databases, Teradata, Visual Studio, XML, SSIS, C#, MySQL, ASP.NET, Web Services, Visual Basic, Web Applications, Crystal Reports, PL/SQL, Java, CSS, Operating Systems, Oracle, Testing, HTML, Oracle 9i, SSRS, PHP, Perl, ETL, .NET, Data Warehousing, Business Intelligence, Access, Windows Server, C#.NET, Database Administration, Database Design, Team Management, Teradata Data Warehouse, Leadership, Cognos, Visio, JavaScript, T-SQL, Web Development, SDLC
Education
Ryerson University 2013 — 2015
Bachelor of Commerce (B.Com.), Business Technology Management
Seneca College of Applied Arts and Technology 2004 — 2006
CPAC, Computer Programming and Analysis Diploma COOP, 3.4
Lester B Pearson CI 1998 — 2003
Rogers Communications September 2014 - Present
Rogers Communications January 2014 - Present
Rogers Communications October 2011 - Present
Rogers Communications May 2011 - October 2011
Rogers Communications Inc. October 2009 - May 2011
Indigo Books and Music Inc July 2008 - October 2009
Wunderman June 2006 - July 2008
Skills
Churn Forecasting, Analytics, Project Management, Segmentation, Data Analysis, Direct Marketing, Customer Experience, Business Intelligence, Web Analytics, Business Analysis, Data Mining, CRM, Cross-functional Team..., Product Management, Process Improvement, Team Leadership, Market Research, Marketing Strategy, Telecommunications, Analysis, Competitive Analysis, Strategic Planning, Management, Social Networking, Project Planning, Quality Assurance, Strategy, Forecasting, Team Building
Education
Ryerson University 2007 — 2011
Bachelor of Commerce, Business Management
Ryerson University 2007 — 2008
Certificate, Business Management I
National University Lviv Polytechnics, Ukraine 2004 — 2006
Bachelor, Sociology and Social Sciences
Rogers Communications Inc. December 2007 - Present
Skills
Telecommunications, Call Center, Wireless, Customer Experience, Team Leadership, VoIP, Mobile Devices, IP, Business Analysis, Team Management, Contact Centers, Project Management, GSM, Customer Service, Troubleshooting, Customer Satisfaction, Computer Network..., Wireless Networking, Call Centers, Management, Avaya, Service Delivery, MPLS, LTE, TCP/IP, 3G, Integration, Networking
Education
Seneca College of Applied Arts and Technology 1999 — 2002
ADP April 2015 - Present
Rogers Communications May 2014 - April 2015
Rogers Communications October 2012 - September 2014
Rogers Communications September 2011 - October 2012
Rogers Communications December 2009 - September 2011
Rogers Communications Inc. April 2008 - December 2009
City of Mississauga February 2006 - September 2006
City of Mississauga October 1998 - September 2006
Mackenzie Financial September 2005 - February 2006
Skills
Business Development, Project Management, Communication, Program Implementation, Strategy, Program Management, Leadership, Customer Experience, Strategic Planning, CRM, Management, PMP, Sales, Competitive Analysis, Cross-functional Team..., Vendor Management
Education
Ryerson University 2006 — 2007
MBA, International Business
University of Toronto Mississauga 2000 — 2005
H.Ba, Economics and Industrial Relations
Government of Ontario, ServiceOntario March 2012 - Present
D+H September 2011 - March 2012
Rogers Communications Inc. January 2007 - September 2010
Rogers Communications Inc. January 2004 - December 2006
Rogers Communications Inc. January 2001 - December 2004
Rogers Communications Inc. September 1995 - January 2001
Bell Mobility Paging/Cellular January 1994 - September 1995
Eatons January 1988 - January 1994
Skills
Call Center, Process Improvement, Customer Experience, Cross-functional Team..., Telecommunications, Business Analysis, Risk Management, Management, Call Centers, Customer Service, Analytics, Leadership, Analysis, Change Management, Time Management, Teamwork, Strategy, Business Process, Training, Project Management, Vendor Management, Team Leadership, CRM, Business Process..., Forecasting
Education
Seneca College of Applied Arts and Technology 2010 — 2010
OISE/University of Toronto 2001 — 2001
Seneca College of Applied Arts and Technology 1990 — 1993
Rogers Communications March 2013 - Present
Rogers Communications September 2011 - March 2013
Public Mobile July 2009 - September 2011
Rogers Communications Inc. June 2008 - November 2008
Rogers Communications Inc. November 2006 - June 2008
Rogers Communications Inc. 2004 - 2006
Rogers Communications Inc. 2001 - 2004
Rogers Communications Inc. 1998 - 2001
Rogers Communications Inc. 1994 - 1998
Skills
Project Planning, Business Case, Call Center, Project Management, Management, Marketing, Telecommunications, Wireless, Customer Experience, VoIP, Vendor Management, IVR, Billing Systems, Product Management, LTE
Education
Six Sigma Canada 2004 — 2005
Green Belt
Seneca College of Applied Arts and Technology 1991 — 1994
Diploma, Business Administration
Pamela Mashke Inc. 2009 - Present
Rogers Communications Inc. 2006 - 2008
Rogers Communications Inc. 2005 - 2006
Rogers Communications Inc. 2003 - 2005
Rogers AT&T 2001 - 2003
Skills
Strategic Planning, Telecommunications, Team Leadership, Wireless, Call Center, Integrated Marketing, Solution Selling, Direct Marketing, Mobile Devices, Product Launch, Strategy, Marketing Strategy, Customer Experience, Product Management, Advertising, Program Management, Strategic Partnerships, Direct Sales, Management, Sales Operations, Digital Marketing, Sales, Product Marketing, Call Centers, Customer Retention, Sales Management
Education
Ryerson University 1986 — 1990
Bachelor of Business Management, Major - Marketing, Minor - Economics
680News February 2014 - Present
Rogers Communications Inc. 1995 - Present
Rogers Media 1994 - Present
Skills
Digital Media, Account Management, Media Planning, Advertising, Digital Marketing, Online Advertising, Integrated Marketing, Digital Strategy, Media Buying, Advertising Sales, Sponsorship, Management, Direct Marketing
Education
Seneca College of Applied Arts and Technology 1987 — 1989
General Electric Canada February 2014 - April 2014
General Electric Canada July 2013 - August 2013
Geminare Incorporated July 2013 - August 2013
Rogers Communications Inc. June 2009 - March 2010
Cisnet Inc. 2010 - 2010
TLC Vision June 2003 - February 2009
TLCVision Corporation March 2000 - May 2003
HSBC Bank Canada April 1999 - February 2000
The Toronto Board of Trade December 1998 - March 1999
World Unwired Incorporated October 1998 - November 1998
Skills
Networking, VPN, Servers, Integration, Linux, Troubleshooting, Vendor Management, Technical Support, IIS
Education
Seneca College, Toronto, On 2014 — 2015
Electronics Engineering Technology - Communications Diploma, Still attending this programm
Cisnet Inc. 2010 — 2010
Cisco CCNA, CCNAV
Seneca College of Applied Arts and Technology 1995 — 1996
Computer Programming and Analysis
Bank of Montreal March 2014 - Present
Bank of Montreal November 2010 - March 2014
Bell ExpressVu December 2006 - December 2008
Rogers Communications Inc. November 2004 - December 2006
FedEx July 2002 - November 2004
Skills
Customer Experience, Call Center, Banking, Call Centers, Business Analysis, Telecommunications, Vendor Management, Project Delivery, Integration, Management, Requirements Analysis, Business Process..., Program Management, Team Leadership
Education
Ryerson University 2000 — 2002
BComm, Marketing
Rogers Communications November 2014 - Present
Rogers Communications November 2011 - November 2014
Rogers Communications October 2010 - November 2011
Rogers Communications Inc. January 2006 - November 2010
Sprint Canada Inc. / Call-Net Enterprises June 1998 - January 2006
Sears Canada Inc. September 1990 - November 2000
Metex Systems Inc. June 1995 - May 1998
Skills
Business Analysis, PMP, Cross-functional Team..., SDLC, Vendor Management, Telecommunications, Requirements Gathering, Integration, Visio, Requirements Analysis, Program Management, Project Management, Project Delivery, PMO, Business Process, Project Portfolio..., IT Management, Software Project..., MS Project, Software Documentation, ITIL, Team Leadership, Systems Analysis, Business Process..., Change Management, Analysis, Management, Project Planning, Business Intelligence, Process Improvement, Software Development, System Deployment, Data Center, Quality Assurance, Agile Methodologies, Customer Service, Deployment, Architecture, Team Building, Documentation, Application Development, Call Center, E-commerce, Troubleshooting, Problem Solving, Customer Relations, Process Engineering, Business Requirements
Education
University of Toronto - University College
B.Sc Honours
Seneca College of Applied Arts and Technology
Rogers Communications Inc. August 2010 - Present
Telus Mobility March 2006 - August 2010
Skills
Photoshop, Microsoft Office, HTML, Teamwork, Direct Marketing, Digital Marketing, Marketing Communications, Email Marketing, Marketing Strategy, Online Advertising, Customer Experience, Social Media Marketing, Mobile Devices, Advertising, B2B, B2B Marketing, Direct Mail, Marketing, Cross-functional Team..., Social Media, Management, Strategic Planning, Leadership, Product Marketing, Budgets, Integrated Marketing, Online Marketing, Competitive Analysis
Education
Ryerson University 1993 — 1997
Bachelor of Commerce Degree
Ryerson University
Project Management Certification
Teliphone Navigata-Westel March 2015 - Present
Comwave Telecom January 2008 - Present
Rogers Communications Inc. 1999 - 2007
ACC Telenterprises Ltd. 1992 - 1999
Skills
Managed Services, VoIP, Direct Sales, SIP, Mobile Devices, Solution Selling, Call Centers, IP, Business Development, Telecommunications, Account Management, Sales, Vendor Management, Wireless, Sales Management, Telephony, Unified Communications, Customer Satisfaction, SaaS, MPLS
Education
Ryerson University
Telecommunications
Seneca College of Applied Arts and Technology
Business, Marketing & Sales
Rogers Communications March 2015 - Present
eHealth Ontario November 2013 - February 2015
eHealth Ontario October 2012 - November 2013
Rogers Communications Inc. September 1996 - October 2012
Skills
Customer Experience, Reporting & Analysis, Cognos, Telecommunications, Process Mapping, SAS, SQL, SQL Server, People Management, Strategic Planning, ITIL, Vendor Management, Management, Mobile Devices, Business Analysis, Wireless, Team Leadership, Cross-functional Team..., Product Management, Process Improvement, Call Center, Business Intelligence, SDLC, Business Case, Requirements Analysis, Business Process..., Visio, Team Management, Cellular Communications, Telecommunications..., MS Project, Requirements Gathering, Data Warehousing, Business Process, Project Management, User Acceptance Testing, Databases, Billing Systems, Avaya, Blackberry, IVR, IT Management, Testing, Team Building, CRM, Access, Call Centers, Change Management, Microsoft SQL Server, Project Planning
Education
Seneca College of Applied Arts and Technology 1993 — 1995
International Business, International Business
Rogers Communications November 2013 - Present
Rogers Communications Inc. November 2009 - Present
Rogers Communications Inc. November 2005 - November 2009
Skills
SDLC, Business Analysis, MS Project, PMO, Telecommunications, Requirements Analysis, Software Project..., Project Delivery, Microsoft SQL Server, Project Management, Project Server, MS Project Server, Reports, SharePoint 2007, 2010,..., Visio, Integration, Project Portfolio...
Education
Ryerson University
Business Administration and Management, General
Oracle July 2015 - Present
Oracle July 2013 - July 2015
Oracle January 2012 - July 2013
Pedla Marketing Services August 2010 - January 2012
Rogers Communications Inc. May 2009 - August 2010
Skills
Brand Management, Marketing Strategy, Analytics, Product Marketing, Lead Generation, Marketing Management, Marketing Research, Human Capital Management, Talent Management, Start-ups, Sales, SaaS, Management, Strategy, Professional Services, Business Development, Business Strategy, Sales Process, Strategic Partnerships, CRM, Personnel Management, Account Management, Salesforce.com, Marketing, Team Leadership, Business Intelligence, Solution Selling, Enterprise Software, Leadership, Pre-sales, Channel Partners, Competitive Analysis, Business Analysis, Direct Sales, Go-to-market Strategy, Cloud Computing, Sales Operations, Selling, Product Management
Education
Ryerson University
Ted Rogers School of Management, Bachelor of Commerce, Marketing & Entrepreneurship
Stanford University
IT Strategic Management
Bagg Technology Resources October 2010 - Present
GSI Group October 2008 - September 2010
Rogers Communications Inc. 2008 - 2008
Canwest 2007 - 2008
Canwest 2002 - 2007
Skills
Vendor Management, Account Management, Technical Recruiting, Recruiting, CRM, Business Development, Project Management, Business Analysis, Human Resources, Contract Recruitment, Management, Outsourcing, Leadership, Temporary Placement, Requirements Analysis, Business Intelligence, SDLC, Training, Change Management, Retail, Integration
Education
Seneca College of Applied Arts and Technology
Tech Nerd Computer Services August 2012 - Present
Daniel Steinberg January 2012 - April 2012
Ad-Comm Promotions August 2010 - October 2011
Rogers Communications Inc. January 2007 - October 2011
ATM Consulting January 2007 - July 2010
Skills
System Administration, Windows Server, Computer Repair, Computer Hardware, Technology, Information Technology, Computer Maintenance, Electronic Engineering, Technical Support, Wireless Networking, Management, Customer Service, Networking, Microsoft Office, Sales, Troubleshooting, Team Leadership
Education
Seneca College of Applied Arts and Technology 2001 — 2005
Computer Engineering Technology
Westmount Collegiate Institute 1996 — 2001
Ontario Secondary School Diploma, Regular/General High School/Secondary Diploma Program
CIBC June 2014 - Present
CIBC April 2012 - May 2014
CIBC August 2007 - March 2012
CIBC August 2006 - July 2007
CIBC September 2005 - July 2006
CIBC Wood Gundy November 2001 - August 2005
Merrill Lynch Canada November 2000 - October 2001
Rogers Communications Inc. September 1998 - October 2000
TSN 1996 - 1998
Skills
Project Management, Project Delivery, Resource Management, Business Analysis, Change Management, Root Cause Analysis, Digital Marketing, Web Analytics, Web Content Management, Information Architecture, Business Requirements, Management, Leadership Development, Leadership, Usability Testing, Problem Solving, Requirements Gathering, Vendor Management, SDLC, Project Portfolio..., Visio, E-commerce, Analytics, Business Process, Requirements Analysis
Education
Seneca College of Applied Arts and Technology 1995 — 1998
Diploma, Design Arts
Rogers Communications Inc. September 2007 - Present
ClientLogic 2003 - 2006
Education
Seneca College of Applied Arts and Technology
Computer System Technology, Technology
Rogers Communications March 2013 - Present
Freelance August 2012 - March 2013
Rogers Communications Inc. August 2010 - May 2012
Masterfile Corporation April 1999 - March 2009
Marsh & Co. Hospitality Realty Inc. February 1997 - April 1999
ACT Media October 1995 - December 1996
Apollo Television Features September 1994 - October 1995
Skills
Project Management, Visio, Project Coordination, SharePoint, Business Analysis, MS Project, E-commerce, Access, Team Leadership, Strategic Planning, Microsoft Excel, Office Administration, Procurement, Account Management, Relationship Management, Certified Project..., PowerPoint, Microsoft Word, CPM Scheduling, Business Process..., Risk Management, Cost Management, Coordinating Events, Training, Collateral Management, Intellectual Property, Sales Management, Third Party Vendor..., Marketing Management, Business Intelligence, Competitive Intelligence, Performance Management, Accounts Payable, Accounts Receivable, International Sales, International Marketing, Team Building, Rights Management, Microsoft Project, Coordinators, Supplier Sourcing, Agile Methodologies, Agile Project Management, Agile & Waterfall...
Education
University of Toronto School of Continuing Studies 2014 — 2014
Agile Practices in Project Management
Ryerson University
Certificate, Project Management (Business and IT Specialization)
Trent University
BA, History
Rogers Communications Inc. October 2007 - Present
Wells Fargo Financial May 2000 - October 2007
Wells Fargo 2004 - 2007
Bell Canada 1984 - 1998
Skills
IVR, Telecommunications, Customer Experience, Telephony, Business Analysis, Team Leadership, Wireless, Call Centers, Contact Centers, Avaya, Call Center, Project Management, Visio, Vendor Management, Leadership, Process Improvement, VoIP, Requirements Analysis, ACD, Integration, CTI, Service Delivery, Workforce Management, Unified Communications
Education
Ryerson University 1981 — 1984
BA, Journalism
Walmart Canada September 2015 - Present
Walmart Canada August 2013 - September 2015
Rogers Communications July 2011 - August 2013
Rogers Communications July 2010 - July 2011
Rogers Communications Inc. August 2009 - July 2010
Bell Mobility January 2009 - November 2009
Eloqua April 2007 - November 2008
The Centre for International Governance Innovation March 2006 - April 2007
Skills
Microsoft SQL Server, Business Analysis, Project Management, Training, Analysis, C#, .NET, Web Development, SQL, Quality Assurance, Visual Basic, Microsoft Office, Learning Management..., Management Skills, ASP.NET, SCORM, Team Leadership, AICC, Vendor Management, Management, Business Process, Visual Studio, Microsoft CRM, XML, XSLT, Oracle SQL, Technical Roadmaps, Applications..., Data Warehousing, Budget Process, Budget Management, SQL Server 2005/2008, Software Documentation, Software Development, Open Source Software, Performance Management, Tableau
Education
Seneca College of Applied Arts and Technology 2002 — 2005
Diploma, Computer Programming and Analysis
York University 1998 — 2002
Bachelor of Arts, Psychology
Superior Propane March 2015 - Present
Superior Propane March 2015 - March 2015
Rogers Communications Inc. June 2009 - March 2015
Rogers Communications Inc. December 2007 - June 2009
Rogers Communications Inc. January 2004 - December 2007
Skills
Call Center, Customer Experience, Coaching, Training, Team Building, Customer Satisfaction, Management, Sales, Customer Service, Customer Retention, Program Management, Performance Management, Team Leadership, Employee Engagement, Change Management, Telecommunications, Team Management, Workforce Management, Training Delivery, Wireless, Leadership, Process Improvement, Business Analysis, Direct Sales, CRM, Business Process..., Leadership Development, Needs Analysis, Mobile Devices, Call Centers, Time Management, Sales Process, Selling, Business Development, Vendor Management, Sales Operations, Account Management, Product Management, Employee Training, Cross-functional Team...
Education
Seneca College of Applied Arts and Technology 2003 — 2005
Adult Education
Rogers Communications March 2015 - Present
Rogers Comm November 2013 - Present
Rogers Communications Inc. May 2011 - November 2013
Rogers Communications Inc. March 2009 - August 2011
Skills
Customer Experience, Cross-functional Team..., Telecommunications, Project Management, Wireless, SharePoint, Management, Integration, Leadership, Requirements Gathering, Mobile Devices, Product Management, Team Leadership, Business Analysis, Product Marketing, Competitive Analysis
Education
Ryerson University
Commerce, InformationTechnology
Ryerson University
National Foods Limited April 2010 - Present
Rogers Communications Inc July 2006 - December 2009
Bell Canada February 2006 - June 2006
TD Bank Group April 2001 - February 2006
Skills
Cisco Technologies, IVR, Business Analysis, Vendor Management, Contact Centers, SQL, Leadership, Agile Methodologies, Data Warehousing, Project Planning, Integration, Telecommunications, SDLC, Visio, Change Management, Business Intelligence, Management, Business Process..., PMP, IT Strategy
Education
Ryerson University
Information Technology Management
University of Toronto
Economics
Rogers Communications Inc. National Account Executive- Channel services & Ontario GovernmentHewlett-PackardJanuary 1999 - October 2005
Skills
Account Management
Education
Seneca College of Applied Arts and Technology
Radio and TV, Broadcasting
Rogers Communications Inc. June 2010 - Present
Education
Ryerson University
Saint Elizabeth Health Care October 2012 - Present
Robert Half Technology March 2010 - September 2012
Rogers Communications Inc. October 2003 - April 2009
IBM Global Business Services August 1998 - December 2002
Skills
Project Management, TCP/IP, Team Leadership, Vendor Management, Call Centers, Cross-functional Team..., Networking
Education
Ryerson University 2008 — 2010
Project Management Diploma
CDI 1997 — 1998
Diploma, Network Specialist
RCC 1995 — 1996
Diploma, Electronics Engineering Technician
Homelife Future Realty Inc May 2009 - Present
Rogers Communications 2011 - 2012
Rogers Communications Inc. 2009 - 2011
Rogers Communications Inc. 2008 - 2009
Rogers Communications Inc. 2007 - 2008
Skills
Product Management, Blackberry, Mobile Devices, Wireless, Telecommunications, Customer Experience, Business Case, Product Marketing, Mobile Technology, Real Estate, Investments, Real Estate Investor, Real Estate Negotiating, Condos, Marketing Homes, Student Housing, Rental Homes, Property Management
Education
Ryerson University 2007 — 2009
PMI, Project Management
Ryerson University 2002 — 2006
Bachelor of Commerce, Information Technology Management
Rogers Communications April 2015 - Present
Rogers Communications January 2014 - April 2015
Rogers Business Solutions September 2012 - December 2013
Rogers Communications Inc. January 2009 - September 2012
TELUS Business Solutions January 2005 - January 2007
Tenaquip Industrial Equipment & Supplies Ltd January 2004 - January 2005
Dickson Pro Hardware January 2000 - January 2004
Dickson Pro Hardware January 1998 - January 2000
Dickson Pro Hardware January 1996 - January 1998
Skills
Salesforce.com, Customer Relations, Contract Negotiation, Sales Process, Hunting, Sales Operations, Consultative Selling, Problem Solving, Fast Learning, Subject Matter Experts, Holden, Positivity, Tactical Sales Planning, Strategic Planning, Sincere, Leadership, Computers, Technical Sales..., Sales Presentations, Cross-functional..., Marketing Strategy, Multi-media Marketing..., Presentation Development, Presenter, Passionate about work, Account Management, Selling, Project Management, SaaS, Salesforce.com..., Salesforce Administrator, Organizational..., Customer Service, MPLS, Wireless, Telecommunications, Business Planning, Operations Management, Business Process..., Marketing, Direct Sales, Cross-functional Team..., Business Strategy, Cloud Computing, Data Center, Business Analysis, Networking, Sales
Education
Ryerson University 2001 — 2004
B.Comm; Bachelor of Commerce degree, Marketing
Seneca College of Applied Arts and Technology 2001 — 2003
Business Administration, Marketing
CANADIAN MORTGAGE SERVICES July 2012 - Present
ROGERS COMMUNICATIONS INC. May 2011 - July 2012
LOWE'S November 2007 - May 2011
Skills
Growth Strategies, Brand Management, Business Analysis, Customer Engagement, Project Management, Strategic Planning, Sales Management, Marketing Execution, Exceeding Targets, Sales
Education
Ryerson University 2007 — 2011
Bachelor of Commerce (B.Com.), Global Management & Marketing
Rogers Communications Inc. November 2011 - June 2012
ExxonMobil Business Support Centre Canada November 2006 - May 2008
ExxonMobil Business Support Centre Canada May 2004 - October 2006
Imperial Oil Limited May 2000 - April 2004
Citibank August 1998 - August 1999
Skills
Databases, Business Analysis
Education
Ryerson University 1996 — 2001
BSc, Computer Science