Rollins, Inc.
Industry: Commercial company
DescriptionRollins, Inc. is a North American consumer and commercial services company. Through its wholly owned subsidiaries, Orkin, Inc., PCO Services, HomeTeam Pest Defense, Western Pest Services, and The ... Headquarters: Atlanta, Georgia, United States Number of employees: 13,000 (January 2018) Subsidiaries: Orkin, HomeTeam Pest Defense Inc, Executives: Randall Rollins (Chairman of the Board of Directors),
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Rollins, Inc. Employees
Wipro (Best Buy Call Center) October 2014 - Present
The Meilleur Groupe March 2014 - October 2014
Digital Technology Partners June 2013 - December 2013
Community Loans of America June 2012 - September 2012
Rollins, Inc. December 2007 - October 2011
Orkin Pest Control December 2007 - July 2008
Skills
Technical Support, Active Directory, Help Desk Support, Troubleshooting, Hardware, VPN, VMware, Windows Server, Operating Systems, DNS, Software Installation, Blackberry, Laptops, 15 years call center..., IT Helpdesk, aspiring actress..., loan processor, Payroll, Aesthetics, Makeup Artistry
Education
Georgia Career Institute 2013 — 2013
Certification, Esthetics, Senior
University of North Alabama 2005 — 2006
Computer Information Systems
Northwest Shoals Community College 2003 — 2005
Associates Degree, Computer Information Systems
Emory Healthcare March 2005 - Present
Rollins, Inc. September 1998 - February 2000
Maranatha Christian Academy July 1991 - August 1998
Skills
Healthcare Information..., Praise & Worship..., Independent Wellness..., HIPAA, EMR, Hospitals, Public Health, Healthcare Management, Data Analysis, Healthcare, Clinical Research, Leadership, Wellness, EHR, Medicare, Health Education, Public Speaking, PowerPoint, Program Development, Customer Service
Education
Brown University 1975 — 1981
Bachelor of Arts (B.A.), Psychology
The Home Depot February 2014 - Present
Rollins, Inc. February 2011 - October 2013
Miller Zell January 2005 - October 2010
Compucredit Corp (Atlanticus Holdings) March 2004 - November 2004
ORIX Financial Services, Inc. (ORIX USA Corporation) March 2003 - February 2004
PricewaterhouseCoopers (PwC) July 1998 - May 2002
Assurant, f.k.a. American Security Group September 1997 - July 1998
Liberty Mutual Insurance March 1987 - June 1994
Skills
Microsoft Word, Excel,..., Windows 2000 / XP..., Lotus Notes, Showcase Reports, J.D. Edwards / AS400, Vertex Sales Tax - Rate..., Vertex L Tax Decision..., Vertex O - Tax Set-Up,..., Fast Tax - Go System..., Fast Tax - OneSource..., FOCUS Software, ServSuite Pest Control..., CCH Tax Research Network, InfoLease Property Tax..., BNA Tax Management..., Best FAS Software, Member of Institute for..., Passed S/U Tax School I..., Accounting, Sales Tax, Financial Reporting, Process Improvement, Management, Tax, Payroll, Income Tax, Finance, Fixed Assets, Internal Audit, Tax Returns, Corporate Tax, Auditing, Accounts Payable, Tax Research
Education
Clemson University
Bachelor of Science, Accounting/Finance
Member of the Institute of Professionals in Taxation
CMI Candidate - Completed Sales Tax School I (March 2013)
GE Power & Water June 2015 - Present
Rollins, Inc. June 2011 - June 2015
Barnes & Noble College Booksellers August 2010 - June 2011
Hearst-Argyle Television WLKY-TV/DT October 2008 - June 2010
WTRF-TV September 2006 - September 2008
Skills
Editing, Social Media, Storytelling, Video, Broadcast, Video Editing, Interviews, Leadership, Breaking News, Public Relations, Media Relations, News Writing, Web Content, Corporate Communications, Writing, Video Production, ENPS
Education
West Virginia University 2003 — 2006
Bachelor of Science, Journalism
Duquesne University 2001 — 2003
Pharmacy
Assurant Specialty Property June 2014 - Present
Assurant Solutions July 2013 - Present
Rollins, Inc. February 2010 - July 2013
Atlanta Public Schools April 2007 - August 2009
Skills
Computer Repair, Customer Service, Clinical Development, Technical Support, Troubleshooting, Software Documentation, Training, Outlook, Quality Assurance, Microsoft Office, Help Desk Support, Technical Writing, Access, Customer Satisfaction, Computer Hardware, Data Entry, Process Improvement, XP, Completed 3 week..., Windows 7, Windows XP
Education
Bethune-Cookman University 2001 — 2006
Bachelor of Science (BS), Clinical Laboratory Science/Medical Technology/Technologist
Better Homes and Gardens Real Estate Metro Brokers 2001 - Present
Rollins, Inc. 1997 - 2005
Education
DeVry University-Georgia 1981 — 1984
Bachelor of Science (BS), Computer Science
Rollins, Inc. July 2014 - Present
Year Up March 2014 - February 2015
McDonald's Corporation August 2013 - September 2013
Skills
Microsoft Office, Photoshop, Microsoft Word, Video Editing, YouTube, Time Management, Windows 7, Sony Vegas, Leadership, Outlook, Computer Hardware, Mixcraft, Public Speaking, Customer Service, Windows, Social Media, PowerPoint
Education
Year Up Atlanta 2014 — 2015
Atlanta Metropolitan College 2014 — 2014
Computer Science, Freshman
Clayton State University 2012 — 2013
Elementary Education and Teaching, Freshman
Boys & Girls Club of Metro Atlanta August 2012 - May 2015
Rollins, Inc. May 2014 - July 2014
Yahoo! Europe June 2013 - July 2013
Kids World September 2011 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Photoshop, Access, Windows, Outlook, Strategic Planning, Advertising, Management, Time Management, Analysis, Social Networking, Event Planning
Education
Clark Atlanta University 2011 — 2015
Bachelor of Arts (BA), Business Administration concentration Supply Chain Management, 3.0
Universidad de Barcelona 2013 — 2013
Study Abroad-Spanish Language Studies
Integro Insurance Brokers October 2007 - Present
CAO.com, LLC April 2004 - October 2007
Certegy Inc. March 2001 - July 2004
Avado Brands, Inc. March 1995 - March 2001
Rollins, Inc. February 1993 - March 1995
John H. Harland Company September 1990 - February 1993
Skills
Contract Negotiation, Risk Management..., Divestitures, Spin-offs, Risk Modeling, Mergers, Real Estate, Risk Analysis, Property & Casualty..., Risk Management, Leadership, Workers Compensation, Marketing, Liability, Mergers & Acquisitions, Insurance, Reinsurance, Management, Portfolio Management, Underwriting, Enterprise Risk..., Commercial Insurance, Professional Liability, Brokers, D&O, General Insurance, Employment Practices..., Business Development, Claim, Claims Management, Casualty, Legal Liability, Negotiation, Captives, Umbrella Insurance, Excess, Commercial Lines, Litigation Management, Financial Services, Executive Management, Cross-functional Team..., Program Management, Employee Benefits, Brokerage, @Risk, Insurance Brokerage, Due Diligence, Financial Institutions, Financial Risk
Education
University of Georgia - Terry College of Business 1987 — 1990
BBA, Risk Management & Insurance
Auburn University 1985 — 1987
Transferred to UGA, Business
Rollins, Inc. April 2003 - January 2013
Broadwing Communications March 2000 - September 2002
Skills
Call Centers, Customer Retention, Customer Satisfaction, Customer Service, SAN Volume Controller, Direct Sales, Salesforce.com, Data Entry
Education
Kaplan University-Davenport Campus 2011 — 2013
Masters in Teaching, Education
Clark Atlanta University 1992 — 1998
Bachelor of Arts (B.A.), Bus. Admin./Marketing
Rollins, Inc. January 2012 - Present
Rollins, Inc. 2009 - 2011
Rollins, Inc. 2008 - 2011
Rollins, Inc. 2008 - 2009
Rollins, Inc 2007 - 2008
CR Bard-Spherion Staffing April 2006 - March 2007
Prudential Action Real Estate January 2002 - December 2005
Skills
Productivity &..., Recruitment, Selection,..., Effective Coaching and..., Call Center Operations, Staff..., Documentation and..., Process Improvement, Customer Service and..., Problem Resolution, Performance Analysis, Continuous Quality..., KPI..., Quality Assurance, Policy Creation and..., Revenue Generation, Continuous Improvement, Business Development, Performance Management, Customer Retention, Call Centers, Coaching, Customer Service, Problem Solving, Call Center, Time Management, Training, Sales, Recruiting, Management, Software Documentation, Analysis, Customer Satisfaction, Leadership, Human Resources, Team Leadership, Employee Training, Cross-functional Team..., Operations Management, Interviews, Outlook, Project Management
Education
Walden University
Master of Science (M.S.), Communication and Media Studies
Argosy University
M.S, Organizational Leadership
Baruch College, City University of New York (CUNY)
B.B.A, Operational Management
Borough of Manhattan Community College
A.S, Business Management
Howard University 1997 — 1998
Business Management
AGCO Corporation through Beacon Hill Staffing Group November 2014 - January 2015
AGCO Corporation January 2011 - October 2014
Miller Zell January 2002 - December 2010
ICICI OneSource June 1999 - December 2001
Rollins, Inc. 1997 - 2000
Rollins, Inc. 1984 - 1997
Skills
Project Management, Management, Leadership, Budgets, Cross-functional Team..., Business Analysis, Business Intelligence, Integration, Training, Public Speaking, Business Process, Sales, ERP, Process Improvement, Team Building, Product Development, Research, Business Process...
Education
Cañada College
Business
TransCentra March 2015 - Present
TransCentra October 2012 - March 2015
Global Payments December 2011 - October 2012
Prommis Solutions, LLC March 2009 - December 2011
ITT Technical Institute March 2007 - September 2009
Verint May 2008 - March 2009
CompuCredit January 2006 - May 2008
Rollins, Inc. August 2004 - January 2006
State of Georgia, Department of Audits and Accounts August 2003 - August 2004
MCI January 1997 - August 2003
Skills
HIPAA, PCI DSS, ISO 27001, GLBA, SOX, Sarbanes-Oxley Act, IT Compliance, Information Security..., Sarbanes-Oxley, Information Security, Network Security, Security Architecture..., Penetration Testing, Security, Intrusion Detection, Information Assurance, Computer Security, CISSP, Vulnerability Assessment, Computer Forensics, Nessus, Vulnerability Management, IT Audit, Business Continuity, Disaster Recovery, DLP, Vendor Management, Security Management, CISA, CISM, IT Operations, Data Security, Firewalls, Application Security, Security Awareness, Security Policy, Information Technology, Data Privacy, Risk Assessment, Program Management, Enterprise Architecture, Business Continuity..., Risk Management, Identity Management, Privacy Law, Enterprise Software, COBIT, Active Directory, Encryption, Security Audits
Education
Capitol College 2006 — 2007
MS, Information Assurance
Friends University 1994 — 1996
BS, Computer Information Systems
Wichita State University 1989 — 1990
music
UPS January 2012 - Present
UPS January 2006 - January 2012
UPS Supply Chain Solutions April 2000 - September 2003
Georgia Pacific January 1995 - April 2000
Rollins, Inc. September 1990 - January 1995
Metropolitan Transit Authority July 1985 - August 1990
Skills
Marketing Communications, SEM, Internal Communications, Interactive Marketing, Public Relations, Speech Writing, Project Management, Online Advertising, Corporate Communications, Trade Shows, Email Marketing, Integrated Marketing, B2B, Copywriting, Advertising, Strategy, Strategic Communications, Content Strategy, Newsletters, Leadership, SEO, Management, E-commerce
Education
University of Houston-Downtown 1983 — 1985
M.A.
Eastern Kentucky University 1979 — 1983
B.A.
OFS Fitel, LLC September 2008 - Present
Rollins, Inc. June 2007 - September 2008
Rollins, Inc. June 2002 - June 2007
Skills
Cash Management, Financial Reporting, Excel, Public Speaking, HTML, Cash Flow Forecasting, PowerPoint, Photoshop, Banking Relationships, Accounting, Microsoft Excel, Financial Analysis, Treasury Management, Cash Flow, Sarbanes-Oxley Act
Education
Auburn University, College of Business 1990 — 1995
B.S., Accounting
Rollins, Inc. June 2012 - Present
Rollins, Inc. April 2010 - June 2012
Rollins, Inc. March 2008 - April 2010
Target MarkeTeam April 2006 - March 2008
Merkle Domain April 2005 - April 2006
MS&L Group December 2003 - May 2005
Skills
Marketing Communications, Management, Public Relations, Marketing, Marketing Strategy, Direct Mail, Email Marketing, Budgets, Trade Shows, Direct Marketing, Advertising, Account Management, SEM, Marketing Management, Lead Generation, Strategic Planning, Digital Marketing, Team Building, B2B, Online Marketing, Online Advertising, Corporate Communications, Brand Management, Nonprofits, Social Media, Brand Development, Social Media Marketing, Integrated Marketing, Project Management, Strategy
Education
Clemson University 2014 — 2016
Master of Business Administration (MBA), Entrepreneurship & Innovation
Clemson University 1999 — 2003
Bachelor's degree, Graphic Communiations
Rollins, Inc. May 2001 - Present
Diverse Networks January 2000 - May 2001
United Behavioral April 1997 - October 2000
Skills
Outlook, Research, Administrative Support, Conferences, Financial Reporting, Strategic Public..., Administrative..., Management, Program Management, Training, Team Building, Outstanding time..., Critical Thinking, Troubleshooting, Analysis, Teamwork, Access, Human Resources, Software Documentation, Process Scheduler, Leadership, Customer Service, Time Management, Data Entry, Employee Relations
Education
Central Michigan University 2010 — 2012
Masters of Science in Administration, Public Administration
Saint Leo University 2007 — 2010
Bachelor of Arts, Business Administration – Management
Clayton State University 2003 — 2004
A+ Certification, Information Technology
Rollins, Inc. July 2014 - January 2015
HH Computer and Cellular June 2009 - September 2010
Skills
Adaptable, punctual,..., Windows 7, Computer Hardware, Windows, HTML, Microsoft Office, Networking, PowerPoint, Teamwork, Access, Troubleshooting, Microsoft Excel, Time Management, Outlook, Software Documentation
Education
Year Up Atlanta 2014 — 2015
Information Technology
New Hope Enterprises 2013 — 2014
Certified Nurse Assistant
Job Corps Academy 2012 — 2013
Medical Administrative Assistant
Bauder College 2008 — 2009
Medical Assisting Certificate, Nursing Practice
Rollins, Inc. February 2008 - Present
MCDonald & Son Construction January 1988 - February 2008
Education
University of La Verne 1981 — 1984
Chaffey College 1979 — 1980
Xstream Travel June 2015 - Present
Rollins, Inc. July 2012 - Present
Rollins, Inc September 2009 - Present
Johnson & Wales August 2002 - Present
Health Centers November 2006 - August 2009
Gwinnett Health Centers January 2005 - January 2008
Midlands Veterinary Practice January 2003 - October 2006
Summit Chase Animal Hospital January 2004 - January 2005
Georgia Real Estate School January 2001 - January 2005
Skills
Therapeutic Massage, Administrative..., Songwriting, Real Estate, veterinary technician, Marketing, Merchandising, Social Sciences, Education, Mail Server, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Training, Inventory Management, Public Speaking, Teamwork, Leadership, Management, CRM, Data Analysis, Account Management, Sales, Marketing Strategy, Budgets, Event Planning, Social Media, Software Documentation, Time Management, Operations Management, Process Improvement, Process Scheduler, Team Leadership, Retail, Outlook, Coaching, Data Entry, PowerPoint, Strategic Planning, Social Networking, Team Building, Fundraising, Microsoft Excel, Call Centers
Education
Saint Leo University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, A
Ashford University 2010 — 2012
Bachelor's degree, Social Science Teacher Education
Georgia Medical Institute 2003 — 2004
License, Massage Therapy/Therapeutic Massage, A
Johnson and Wales University 2001 — 2002
Associate's degree, Hotel and Hospitality Management
Heyward Career & Technology 1998 — 2001
Specialized Sales, Merchandising and Marketing Operations, 9-12
Keenan High School 1997 — 2001
Diploma
Drive December 2014 - Present
Rollins, Inc. March 2013 - December 2014
Jasper Contractors April 2012 - July 2012
Menards – August 2007 - April 2012
Finish Line October 2005 - August 2007
Finish Line September 2003 - October 2005
Skills
Sales, Marketing, Cold Calling, Account Management, Sales Presentations, Sales Management, Direct Sales, Marketing Strategy, Product Marketing, Retail, Social Media Marketing, Customer Service, Advertising, Direct Marketing, New Business Development
Education
Ball State University 1999 — 2003
Bachelor of Art Degree, Telecommunications Management
Kimberly-Clark September 2012 - Present
Kimberly-Clark September 2012 - Present
Rollins, Inc. August 2008 - June 2012
Rollins, Inc. August 2008 - May 2012
Skills
Property Management..., Lease Administration, Accounting, Database Administration, Leases
Education
Brown Mackie College-Atlanta 2005 — 2006
Paralegal
Philips College of Computer Science 1985 — 1987
Associate's degree
Rollins, Inc. July 2007 - Present
Chevrolet 2005 - 2007
PepsiCo 2000 - 2005
Cott Beverages 1993 - 2000
Skills
Customer Satisfaction, Operations Management, Team Building, Inventory Management, Customer Service, Process Improvement, Training, Leadership, Customer Retention, P&L, Management, Sales, Process Scheduler, Budgets, Coaching
Education
Delaware Technical and Community College-Stanton-Wilmington 1991 — 1993
Associate of Arts and Sciences (AAS), Criminal Justice/Police Science
Delaware Technical and Community College-Stanton-Wilmington
Spinakr Solutions April 2015 - Present
Crankshaft Marketing June 2013 - June 2015
SolutionX June 2009 - January 2013
iCentris June 2009 - January 2013
Motorcade Audio February 2009 - September 2010
Prosper February 2009 - June 2009
Rollins, Inc. June 2007 - December 2008
Rubberball 2008 - 2008
Skills
Marketing Strategy, Entrepreneurship, Strategy, Marketing, Management, Market Research, Leadership, Social Media Marketing, Sales, Digital Asset Management, Social Media, Social Networking, Dams, Metadata Management, SaaS, Workflow Management, Strategic Planning, Event Planning, Team Building, Business Strategy, Spanish, Product Management
Education
Brigham Young University 2004 — 2008
Bachelor of Science, International Marketing
The Royak Group April 2012 - Present
TRG (Technical Resource Group, Inc.) February 2011 - March 2012
JSG (Johnson Service Group, Inc.) June 2010 - January 2011
GTS, Inc. (Global Technical Solutions, Inc.) October 2006 - April 2010
CareerBuilder February 2004 - April 2006
Special Counsel August 2003 - February 2004
Reed Construction Data May 2002 - March 2003
Rollins, Inc. July 1998 - May 2002
Skills
Applicant Tracking..., Recruiting, Sourcing, Interviews, Internet Recruiting, Talent Management, Human Resources, CRM, Benefits Negotiation, Temporary Placement, Screening, Staffing Services, Executive Search, Direct Placement
Education
Clark Atlanta University
BA, Psychology
Lanier Academic Motivational Program (LAMP)
Advanced Honors High School Diploma, Journalism
Chancey Wrecker Service, Inc. June 2013 - Present
AdvoCare October 2011 - Present
Kohl's Department Stores October 2012 - October 2013
Advanced Fleet Services January 2011 - July 2011
Rollins, Inc. May 2010 - December 2010
Power Jaugstetter and Futch September 2009 - April 2010
The Home Depot 2006 - 2007
Jackson County Schools 2003 - 2007
Staley Inc 1999 - 2001
Skills
Microsoft Office, Phone Sales, Inventory Control, Payroll Processing, Key Account Management, Customer Service, Circuit Training, Scheduling, Data Entry, Telecommunications..., Medical Billing, Accounting, title clerk, Dispatching, AS400, Shipping/receiving, Call Center, Notary Public, Cash Handling, Teaching Experience, Inside Sales, Graphic Arts, Retail Management, Hotel Reservations, Front Office, PBX, Merchandising, Expense Control, Peachtree, Wal-Mart
Education
Truett-McConnell College 1993 — 1994
Athens Technical College
Discover Freedom REI Group November 2014 - Present
ITT Technical Institute March 2014 - Present
Rollins, Inc. January 2013 - March 2014
Rollins, Inc. July 2012 - February 2013
Navy Recruiting Command - NRD Atlanta April 2009 - February 2012
Military Communications 1991 - 2012
Special Boat Team 22 April 2008 - February 2009
Naval Small Craft Instructional and Technical Training School (NAVSCIATTS) November 2004 - February 2008
Special Boat Team 22 June 1999 - November 2004
Special Boat Team 12 March 1997 - April 1999
Skills
Curriculum Development, Fitness, Nutrition, Navy, Military, Electronic..., Micro miniature repair, Microsoft Office, Master Training..., Bilingual-Spanish, Electronics, Security Clearance, Project Planning, Team Building, DoD, Team Leadership, Operational Planning, Public Speaking, Strategic Planning, Force Protection, Analysis, Leadership Development, Logistics, Counterterrorism, Special Operations, Customer Service, Leadership, Operations Management, Process Improvement, Teaching, PowerPoint, Military Experience, Microsoft Word, Coaching, Program Management, Military Operations, Curriculum Design, Troubleshooting, Maintenance, Weapons, Training, Microsoft Excel, Security, Outlook, Command, Organizational..., Employee Relations, Homeland Security, Emergency Management, ASO 2
Education
ITT Technical Institute-Orlando 2014 — 2015
Associate's Degree, Computer Engineering Technologies, 4.0
Navy Electronic 'A' School 1991 — 1993
Electronics Technician Cert., Electronics
Defense Language Institute 2003 — 2004
Working Proficiency, Spanish
Navy Instructor 2005 — 2005
Master Training Specialist, Curriculum Development
Saint Vincent de Paul Society April 2015 - Present
International Community School October 2011 - Present
Bowen Solutions, LLC December 2008 - Present
L.A.P.S. November 2008 - Present
Nalley BMW July 2010 - September 2011
Rollins, Inc. February 1997 - November 2008
Hertz Corporation March 1996 - February 1997
Georgia-Pacific Corp. July 1987 - August 1995
Skills
Process Improvement, Operations Management, Team Building, Strategic Planning, Department Budgeting, Fleet Management, OEM negotiations, Employment Counceling, Financial Analysis, Strategic Sourcing, Risk Assessment, Asset Managment, Contract Management, Negotiation, New Business Development, Customer Satisfaction, Acquisition Integration, Management, Leadership, Program Management, Training, Budgets, Sales Management, Strategy, Start-ups, Transportation, Project Management, Automotive, Sales, Analysis, Purchasing, Academic Tutoring, Pricing, Vehicles, Customer Service, Account Management, Contract Negotiation, Cross-functional Team..., Forecasting, Sales Operations, Inventory Management, Team Leadership, Customer Retention, P&L Management, Business Planning, CRM, Sales Process, Change Management, Business Development, Asset Management
Education
Broome Community College 1966 — 1967
Mechanical Engineering
Boys and Girls Clubs of America May 2014 - Present
Cbeyond July 2011 - May 2014
Cbeyond 2011 - 2014
Rollins, Inc. November 2005 - 2011
Aon Risk Solutions November 1998 - August 2004
Skills
Active Directory, Microsoft Exchange, Hardware, Disaster Recovery, VMware, Windows, Virtualization, Management, Windows Server, Mobile Devices, Servers, Data Center, Troubleshooting, VMware ESX, Enterprise Architecture, SQL, Visio, SAN, VoIP, Software Documentation, Microsoft SQL Server, Microsoft Certified..., Security, Integration, Cisco Ironport (C350,...
Education
Community College of the Air Force 1991 — 1994
Associate's Degree, Management Information Systems, General
Baldwin High School 1974 — 1978
High School Diploma
Rollins, Inc. December 2014 - Present
Rollins, Inc. October 2013 - November 2014
TechCXO 2011 - October 2013
Brookwood Associates 1997 - 2011
Taylor Consulting Group 1992 - 1997
Skills
Mergers, Financial Reporting, Financial Modeling, Venture Financing, Bank Financing, Financial Advisory, Strategic Planning, New Business Development, Strategy, Private Equity, Restructuring, Mergers, Finance, Executive Management, Corporate Finance, Due Diligence, Financial Analysis, Mergers & Acquisitions, Investment Banking, Business Valuation
Education
Emory University
Bachelor of Arts, Economics
Georgia State University
Master of Business Administration, Finance
YP April 2013 - Present
Conch Fritter King April 2012 - April 2014
JB3 Consulting November 2011 - 2013
Rollins, Inc. 2012 - 2012
AT&T 2011 - October 2011
United States Medical Supply 2009 - January 2011
Tel3 October 2005 - October 2007
Skills
SEO, Online Marketing, Facebook, Direct Sales, Marketing Strategy, Sales, Google Adwords, Web Marketing, PPC, SEM, Marketing, Direct Mail Campaigns, Direct Mail, Corporate Branding, Account Management, Microsoft Office, SFDC, Oracle Applications, Oracle, Salesforce.com, Internet Explorer, Microsoft Excel, PowerPoint, MailChimp, Sales Genie, Social Media Marketing, Social Media, Making Deadlines
Education
Barry University 2007 — 2009
Bachelor of Science, Marketing
Miami Dade College 2004 — 2007
N/A, Business Administration
Google Analytics Academy 2014 — 2014
Certificate of Completion, Google Analytics
Harvard University 2015 — 2015
Verified Certificate of Achievement, From Promise to Business Contract
Massachusetts Institute of Technology - Sloan School of Management 2015 — 2015
Verified Certificate of Achievement, User Innovation
Tangoe, Inc. June 2015 - Present
Rollins, Inc. September 2011 - January 2015
S2K Consulting February 2011 - August 2011
BellSouth Network & Carrier Serivces August 1998 - May 2004
BellSouth Business October 1997 - July 1998
BellSouth Business June 1996 - October 1997
BellSouth Business February 1995 - May 1996
BellSouth Business December 1987 - February 1995
Skills
Telecommunications, Mobility Deployments, Mobility Management, Cross-functional Team..., Strategic Planning, Vendor Management, Negotiation, Wireless, Leadership, Management, Project Planning, Program Management, Product Development, Product Management, Strategy, Managed Services, Networking, Enterprise Software, Analysis, Security, MPLS, VoIP, Integration, Account Management, Unified Communications, Telephony, Network Design, Co-location, Frame Relay, SIP Trunking, Ethernet, Cloud Computing, Forecasting, Mergers & Acquisitions, Access, Consulting, Solution Selling, Sales Management, Selling, Sales, Direct Sales
Education
Nova Southeastern University 1995 — 1997
MBA, Business
Nova Southeastern University 1991 — 1994
BS, Professional Management
Broward College 1988 — 1991
Business
Georgia EMC January 2002 - Present
National Rural Economic Developers Association (NREDA) 2007 - 2008
Oglethorpe Power Corporation July 1986 - January 2002
Rollins, Inc. June 1985 - July 1986
Skills
Community Visioning, Communitywide Retreats, Thinking Styles Profile..., Community Development, Economic Development, Strengths Based Planning, Conflict Resolution, Focus Group Facilitation, Stakeholder Engagement, Program Development, Board Retreat..., Board Development, Downtown Development, Program Management, Brand Management, Project Management, Collaborative Problem..., Public Relations, Tourism Product..., Government Organization..., Consensus Building, Leadership Development, Event Planning, Personal Coaching, PSYCH-K(r) Facilitation, Government, Organizational..., Start-up Consulting, Strategic Planning, Program Facilitation, Fundraising, Community Outreach, Downtown, Grants, Tourism, Marketing, Community Economic..., Public Administration, Research, Facilitators, Media Relations, Budgets, Focus Groups, State Government, Corporate Communications, Event Management, Workforce Development, Public Speaking, Volunteer Management, Marketing Communications
Education
College of Charleston 1995 — 1998
Certificate, Institutes for Organization Management 4 year program
University of Oklahoma 1990 — 1992
Certificate, Economic Development Institute 3 year program
Georgia Institute of Technology 1990 — 1990
Certificate, Basic Economic Development Institute
Auburn University 1980 — 1984
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Auburn University, College of Business 1980 — 1984
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Michele's Cakes By Design Applications AnalystABM IndustriesFebruary 2010 - Present
Rollins, Inc. June 1999 - February 2010
The Cake Company November 2004 - November 2008
Graphic Designs May 1996 - August 1996
Education
Art Institute of Atlanta 2003 — 2005
Associate's degree, Culinary Arts
Shorter University 1995 — 1999
Rollins, Inc. April 2010 - Present
RYLA Teleservices Inc., An Alorica Company March 2009 - March 2010
Verizon Wireless September 2007 - December 2008
Verizon Wireless April 2006 - September 2007
Verizon Wireless April 2005 - April 2007
Verizon Wireless November 2003 - April 2005
Verizon Wireless September 2002 - November 2003
Skills
Customer Satisfaction, Customer Retention, Sales, Sales Operations, Customer Service, Sales Management, Call Centers, Salesforce.com, Team Building, Sales Process, Account Management, Inventory Management, Cold Calling, Employee Training, Training, Team Leadership
Education
University of Phoenix
Bachelor's Degree, Health/Health Care Administration/Management
University of Phoenix 2011 — 2013
Associate's Degree, Business Administration and Management, General
Clark Atlanta University
Business Administration, Management and Operations
Vice President Sales Driving Revenue and Loyalty in Retail, CPG, Marketing Services and Airlines 2015 - Present
Aimia Inc. (formerly Carlson Marketing Group) 2011 - Present
TSYS 2009 - 2011
Armor Gear 2003 - 2010
Shadowfax Partners 2005 - 2008
Bridgeline Software (formerly Objectware Group) 2001 - 2003
Rollins, Inc. 1996 - 2000
Atlanta Committe for the Olympic Games 1994 - 1996
Skills
Strategy, Business Development, Start-ups, Strategic Partnerships, CRM, Sales, Loyalty Programs, Marketing Strategy, Leadership, Loyalty Marketing, Account Management, Analytics, Management, E-commerce, Product Management, Integrated Marketing, Marketing, Mobile Marketing, Competitive Analysis, Brand Development, Marketing Management, Multi-channel Marketing, Customer Acquisition, Relationship Marketing, Online Marketing, Marketing Communications, New Business Development, Segmentation, Database Marketing, Direct Marketing, Interactive Marketing, SEM, Entrepreneurship, Email Marketing, Digital Strategy, Online Advertising, Product Marketing, B2B, Web Analytics, Customer Insight, Digital Marketing, Salesforce.com, Sales Management, Social Media Marketing, Marketing Research, Brand Management, Public Relations, Operations Management, Sports Marketing, Lead Generation
Education
Clemson University, MBA
Master of Business Administration (M.B.A.), International Business
Clemson University
Bachelor's Degree, Bachelor of Arts, Language and International Trade
Rollins, Inc. January 2015 - Present
Rollins, Inc. September 2013 - January 2015
Lucas Group February 2012 - September 2013
Prommis Solutions April 2010 - February 2012
AT&T Mobility November 2009 - March 2010
GSA June 2007 - August 2007
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Access, Accounts Payable, Accounting, Microsoft Office, Customer Service, Outlook, Accounts Receivable, Spreadsheets, Data Entry, Budgets, Financial Analysis, Dedication to..., General Ledger, Leadership, Invoicing
Education
The University of Georgia 2012 — 2014
Master of Business Administration (MBA), Accounting
Auburn University 2005 — 2009
Bachelor of Science, Accountancy
Self Employed 2009 - Present
HL Bouton Company 2008 - 2009
Self-Employed 2005 - 2008
Moldex-Metric, Inc. 2004 - 2004
Rollins, Inc. 2002 - 2003
CCVI Bearing Company 2001 - 2002
Matrix Technology Solutions 1998 - 2001
Iron Age Corporation 1996 - 1998
PEER Bearing 1987 - 1995
Skills
Teaching, Public Speaking, CRM Software, Account Management, Business Development, Marketing Strategy, New Business Development, Key Account Management, Contract Negotiation, Strategic Planning, Team Leadership, Solution Selling
Education
CMK Healthcare 2014 — 2014
Phlebotomy, Phlebotomy Technician/Phlebotomist, A
California State University-Long Beach
Business Administration and Management, General
BIS Corp February 1992 - Present
Brooks Information Systems 1992 - July 2005
Rollins, Inc. May 2004 - June 2005
The New York Times March 1999 - June 2000
Coopers & Lybrand Consulting June 1990 - February 1992
Ernst & Young March 1988 - June 1990
Campbell Soup Company May 1984 - March 1988
Campbell Soup Company March 1982 - May 1985
The US Army Band October 1968 - January 1977
Education
St. Joseph's University 1978 — 1984
MBA, Information Technology
American University - Kogod School of Business 1970 — 1976
BSBA, Accounting
Thomas Jefferson HS
DBA in a Box, inc. August 2012 - Present
Independent Consultant February 2010 - August 2012
Rollins, Inc. November 2005 - April 2010
MBI consulting January 2010 - January 2010
Resources Global Professionals 2005 - 2005
Manhattan Associates March 2000 - February 2004
IBM July 1969 - August 1999
IBM Global Services 1975 - 1993
Skills
Process Improvement, Budgets, Six Sigma, SDLC, Quality Assurance, Management, Integration, Program Management, Cross-functional Team..., Software Documentation, Software Development, Leadership, Testing, Forecasting, Disaster Recovery, Analysis, Project Planning, Enterprise Software, Vendor Management, Quality Management, Business Analysis, Business Process..., Data Center, MS Project, Business Intelligence, Requirements Analysis, Information Technology, Visio, PMP, Business Process, SharePoint, Software Project..., PMO, Agile Methodologies, Requirements Gathering, User Acceptance Testing, Databases, Resource Management, IT Management, Systems Analysis, IT Strategy, CRM, Software Quality..., ITIL, Project Portfolio..., Microsoft Project
Education
East Carolina University 1965 — 1969
BA, Mathematics and Computer Science
Guilford College 1964 — 1965
none, general education
Bishop McGuinness Catholic High School 1960 — 1964
High School degree in General Education, College/University Preparatory and Advanced High School/Secondary Diploma Program
St. Leo's Elementary 1953 — 1960
diploma, General Studies
NICE Actimize July 2015 - Present
Capgemini November 2014 - July 2015
Rollins, Inc. March 2014 - November 2014
Atlanta Housing Authority March 2014 - April 2014
The Weather Channel July 2013 - March 2014
SunTrust Bank January 2012 - May 2013
Interactive College of Technology March 2011 - April 2013
IHG February 2011 - July 2011
SunTrust Bank July 2010 - September 2010
Verizon Wireless, Inc March 2009 - May 2010
Skills
SDLC, Visio, Requirements Analysis, Business Intelligence, Integration, Business Process, Databases, SQL, Requirements Gathering, Software Development, Business Analysis, MS Project, Testing, Program Management, Team Building, XML, SOA, Management, Solution Architecture, Access, Systems Analysis, UML, Security, Analysis, Business Requirements, Database Design, Project Management, Enterprise Software, Visual Basic, Microsoft Project
Education
Albany State University 1991 — 1996
Bachelor of Science, Computer Science
U.S. Census Bureau April 2010 - June 2010
Kilpatrick Stockton September 1996 - January 2009
Randstad 1992 - 1997
1996 Atlanta Olympics / Paralympics July 1996 - August 1996
Rollins, Inc. February 1996 - July 1996
Nancy Scott Rogers February 1995 - November 1995
Linda S. Sheffield May 1994 - October 1994
Georgia-Pacific LLC March 1993 - March 1994
Fred Seward Gates January 1987 - July 1992
Palmer, Lamberth, Bonapfel & Cifelli July 1985 - November 1986
Education
Atlanta's John Marshall Law School 2010 — 2013
J.D. 2013
Agnes Scott College 1971 — 1975
BA, Art
Cherokee High School 1967 — 1971
High School Diploma, Academic
Woodstock Elementary School 1961 — 1967
Rollins, Inc. March 2001 - Present
Manheim Auctions (Cox Enterprises) January 2000 - January 2001
National Vision November 1997 - January 2000
Skills
Process Improvement, Forecasting, Pricing, Financial Analysis, Finance, Electronic Payments, Business Analysis, Strategic Planning, Cash Flow Forecasting, Accounting, Cash Management, Mergers, Cash Flow, Management, Financial Reporting, Leadership, SEC filings, Auditing, General Ledger, Financial Modeling, Treasury Management, Income Statement, P&L Management, Strategic Financial..., Budgets, Treasury, Account Reconciliation, Banking Relationships, Credit, Internal Controls, Sarbanes-Oxley Act, Accounts Receivable, Capital Budgeting, Project Management, Portfolio Management, Team Building, Vendor Management, Risk Management, Banking, Cross-functional Team..., Acquisition Integration, Corporate Finance
Education
Georgia State University - J. Mack Robinson College of Business 2004 — 2008
MBA, Finance & Risk Management
Berry College 1993 — 1997
BS, Mathematics
LA Fitness July 2015 - Present
Rollins, Inc. April 2014 - Present
Rollins, Inc. May 2013 - April 2014
Rollins, Inc. August 2012 - May 2013
Rollins, Inc. December 2011 - December 2012
Rollins, Inc. February 2007 - December 2011
Staples February 2006 - January 2007
Staples February 2005 - January 2007
Skills
Account Management, Call Center, Coaching, Customer Satisfaction, Sales Process, Marketing, Customer Service, Customer Retention, Salesforce.com, Call Centers, Administrative..., Human Resources, Sales, Management, Team Building, Training, Operations Management
Education
New York University, Stern School of Business 2007 — 2011
BS, Leadership/Management minor Marketing
Dekalb Technical College 2005 — 2007
AA, Business Office Technology
Allied Health Studies Rockdale 2009 — 2010
Certification, Phlebotomy
Chick-fil-A-Corporate April 2014 - May 2014
Carter's OshKosh B'gosh March 2014 - April 2014
Rollins, Inc. August 2013 - January 2014
SupportSpace, Ltd. May 2012 - August 2012
Skills
CompTIA A+ Certification, Operating Systems, Windows, Networking, Microsoft Word, Microsoft Excel, Microsoft Exchange, Mobile Communications, Mobile Devices, Help Desk Support, Virus Removal, Remote Access, Remote User Support, Windows 7, Windows XP Pro, iOS, Apple OS, Android, iPad, iPhone Support, Printers, Wireless, Databases, Data Entry, Communication Skills, Typing, Internet Explorer, Mobile Internet, AS400 system, Solution Focused, Microsoft Operating..., Outlook, Telecommunications..., Telecommunications..., Telephone Skills, Direct Sales, Sales, Spreadsheets, Flyers, Quick Thinker, Learn New Software..., ActiveSync, Energetic team player, Self-confidence, Highly motivated..., Multi-tasking Skills, Friendly Personality, Positive Energy, Highly Reliable, Creative Problem Solving
Education
Atlanta Metropolitan College 2013 — 2016
Current student, Information Technology
Year Up Atlanta 2013 — 2014
Information Technology, Computer Science
Interactive College of Technology-Chamblee 2011 — 2012
A+ Certification, Computer Science
Gordon Food Service August 2013 - Present
Kitchens Insurance September 2012 - Present
Community Loans of America January 2012 - Present
Community Loans of America January 2012 - Present
Rollins, Inc. March 2011 - December 2011
Rollins, Inc. March 2011 - December 2011
Anheuser-Busch February 2007 - February 2011
MillerCoors October 2005 - February 2007
Skills
Computer Systems..., IT Operations, Management Consulting, IT Solutions, Account Management, Financial Analysis, Strategic Financial..., Insurance Brokerage, Computer Repair, Project Management, Investments, Investment Advisory, Investment Strategies, Portfolio Management, Life Insurance, 401k Rollovers, Fixed Annuities, Variable Annuities, Indexed Annuities, Debt Management, Business Development, Customer Service, Leadership, Management, Microsoft Office, Networking, New Business Development, Sales, Team Building, Training, Troubleshooting
Education
Clayton State University
Business Administration and Management, General
DeVry University
Computer Science
dSavannahCREATIVE March 2005 - Present
Georgia State University August 2013 - December 2014
First Federal Bank January 2007 - September 2011
Ozark Arts Council May 2006 - November 2010
North Arkansas College August 2006 - May 2010
Center for Puppetry Arts March 2003 - September 2005
The Mills Corporation April 2001 - April 2003
World2one, Inc. September 2000 - April 2001
Rollins, Inc. May 1992 - November 1994
Skills
Strategic planning, Corporate identity and..., Project management, Marketing Communications, Advertising, Press Releases, Media Relations, Promotions, Copywriting, Publicity, Corporate Identity, Public Relations, Social Media, Writing, Marketing Strategy, Editing, Public Speaking, Fundraising, Non-profits, Social Media Marketing, Newsletters, Communications Strategy, Online Marketing, Photoshop, Microsoft Office, Photography, Dreamweaver, Special Events, Adobe Creative Suite, Website Development, SEO, Integrated Marketing, Internal Communications, Community Relations, Strategic Communications, Graphic Design, Email Marketing, Word, Web Design, Direct Marketing, Crisis Communications, Marketing Management, Budgeting, Program Development, Budgets, Operating Budgets, Market Research, Publishing, Blogging, Strategy
Education
Georgia State University 1995 — 2000
MA, Communications, GPA: 3.78
Berry College 1989 — 1993
BA, Communications, Overall GPA: 3.55; graduated cum laude
Rollins, Inc. May 2008 - Present
Consulting November 2007 - April 2008
NDS January 2000 - November 2007
NDS 2006 - 2007
NDS 2004 - 2006
NDS 1997 - 2004
Skills
SQL, Integration
Education
Bar-Ilan University 1989 — 1993
WorldPay October 2012 - Present
IBT Enterprises May 2011 - October 2012
Rollins, Inc. November 2007 - May 2011
Orkin Pest Control November 2007 - May 2011
Loyaltyworks September 2000 - August 2007
Acevedo & Associates August 1997 - September 2000
Skills
B2B services, Sales Management, B2B, Business Strategy, Strategic Planning, Marketing Management, New Business Development, Leadership, Email Marketing, Account Management, Sales, Selling, Salesforce.com, Team Building, Business Development, Sales Operations, Strategy, Start-ups, Sales Process, Lead Generation, Coaching, Marketing Strategy, Marketing, Cross-functional Team..., Management
Education
University of Phoenix 2005 — 2007
MBA, Business
American Intercontinental University 2001 — 2003
Bachelors, Information Technology
Godspeed Communications April 1994 - Present
IBM 2006 - 2007
Rollins, Inc. 2003 - 2004
Pneuma Life Publishing 1999 - 2002
Skills
Social Networking, Public Speaking, Multimedia, Social Media, Music Production, Strategic Planning, Video Editing, Customer Service, Video Production, Entrepreneurship, Data Entry, Time Management, Web Design, Team Building, Microsoft Office, Event Planning, Social Media Marketing, Management
Education
Prince George's Community College 1994 — 1996
AA, Small Business Management
Palomar College 1992 — 1994
AA, Graphic Communications
American Intercontinental University
Bachelors, Media Production
Sandhills Community College and Miller-Motte College October 2010 - Present
Central Carolina Community College January 2009 - October 2011
Sandhills Community College April 2003 - December 2008
Rollins, Inc. February 1999 - June 2001
Nelson Mullins July 1997 - December 1998
Sidly & Austin Law Firm October 1992 - January 1997
U.S. Department of Justice July 1990 - October 1992
Education
City University of New York-John Jay College of Criminal Justice 1987 — 1989
Master, Constitutional Law
City University of New York-John Jay College of Criminal Justice 1980 — 1985
Bachelor, Criminal Justice
AAB Smart Tools November 2012 - Present
Advantix Systems January 2012 - November 2012
American Aldes December 2008 - January 2012
Travel Media Group (Dominion Enterprises) July 2006 - November 2009
Lennox International June 2004 - May 2006
BellSouth Security Systems from Protection One January 2002 - June 2004
Onity June 1997 - January 2002
Honeywell July 1995 - June 1997
Rollins, Inc. June 1989 - July 1995
U.S. Coast Guard March 1985 - July 1989
Skills
Management, New Business Development, Strategy, Leadership, Business Development, Sales Management, Product Development, HVAC, B2B, Energy Conservation, Energy Efficiency, Strategic Planning, Contract Negotiation, Account Management, Marketing Strategy, Negotiation, Energy Management, Sales, Sales Operations, Business Strategy, Product Marketing, Manufacturing, Energy, International Business, Key Account Management, Product Management, HVAC Controls, International Sales, Direct Sales, Energy Audits, Start-ups, Operations Management, Renewable Energy
Education
Georgia Institute of Technology 2013 — 2014
Energy Course
Trinity College and University 1996 — 1999
BA, Marketing
College of Alameda 1988 — 1989
Marketing
Diablo Valley College 1987 — 1988
Indian River State College 1985 — 1987
Engineering
Palm Beach Community College 1983 — 1985
Business
Rollins, Inc. June 2009 - Present
The Crump Group, Inc. September 2007 - May 2009
Terminix International 1998 - 2007
The Fontana Group, Inc. November 1993 - November 1998
TruGreen Lawncare 1986 - 1998
Kurt Salmon Associates November 1990 - November 1993
Waste Management, Inc. 1987 - 1993
Premier Systems 1985 - 1990
Analysts International Corporation (AIC) 1979 - 1980
Skills
Technology Management, IT Transformation, Team Building, Marketing Strategy, Pricing, Information Technology, Management Consulting, Call Centers, CRM, Project Management, Program Management, Business Development, PMO, Sales, Contract Negotiation, Process Improvement, Software Development, Strategic Planning, Strategy, Management, Business Intelligence, Leadership, Six Sigma, Operations Management, Budgets, Cross-functional Team..., Income Statement, Business Strategy, Vendor Management, Executive Management, Change Management, Business Analysis, IT Management, Business Process...
Education
Ashford University 2008 — 2009
Business, Management
Christian Brothers University 2007 — 2008
Cox Media Group June 2015 - Present
Nuance Entertainment, LLC January 2013 - Present
Cover 3 Studios January 2013 - Present
Rollins, Inc. August 2010 - Present
introduced by Lynette White-Pierce 2015 - 2015
Passion Works Media, LLC March 2011 - December 2012
Comforce 2004 - 2009
Skills
Administrative:..., Communications:..., Computers: Considered..., Entertainment, Video Production, Film Production, Television, Social Media, Film, Video, Social Networking, Screenwriting, Commercials
Education
American InterContinental University, Greater Atlanta area 2005 — 2010
Bachelor of Arts (B.A.), Media Production
American Intercontinental University 2005 — 2010
B.A., Media Production
The School District of Philadelphia September 2014 - Present
Mastery Charter Schools February 2014 - June 2014
Rollins, Inc. March 2012 - February 2014
Ruby Tuesday, Inc July 2009 - March 2012
Riverside Materials January 2005 - February 2010
Skills
Customer Service, Team Building, Management, Microsoft Office, Budgets, Coaching, Public Speaking, Operations Management, Social Networking, Sales, Leadership Development, Time Management, Leadership, Customer Satisfaction, Training, Outlook, Sales Operations, Team Leadership, Inventory Management, Employee Training, Teamwork, Process Scheduler, Customer Retention, Sales Management, Account Management, Teaching
Education
Villanova University 2014 — 2017
Master's degree, Academic leadership
Drexel University 2012 — 2015
Master's degree, Higher Education
Secondary Education Temple University 2006 — 2011
B.S, Secondary Education/English
University of the Cumberlands July 2015 - Present
Rollins, Inc. May 2015 - July 2015
University of the Cumberlands August 2013 - May 2015
Rollins, Inc. May 2014 - July 2014
Elburn Metal Stamping May 2013 - July 2013
Quality Concrete Lifting April 2010 - November 2012
Bud's Lawn and Pet Services January 2006 - August 2012
Central District Girls Softball League May 2007 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Teamwork, Social Media, English, Learning Quickly, Leadership, Interpersonal Skill, Highly detail oriented, First Aid, Cpr Certified, Data Entry, Onboarding, Outlook, Spreadsheets, Interpersonal Skills, Time Management, Management
Education
University of the Cumberlands 2012 — 2016
Bachelor's Degree, Accounting and Criminal Justice
Elgin Community College 2011 — 2012
Dual College and High School Credit, 4.0 GPA
Central High School 2008 — 2012
High School Diploma, ACT 30, GPA 3.8, Illinois State Scholar
Pinnacle Data Systems, LLC March 2014 - Present
Rollins, Inc. August 2012 - November 2013
Rollins, Inc. November 2011 - August 2012
Clerk & Comptroller, Palm Beach County August 1999 - June 2011
Skills
Training, Process Improvement, Software Documentation, Coaching, Organizational..., SharePoint, SDLC, Management, Customer Service, Business Analysis, Change Management, Software Quality..., Learning Management..., Software Implementation, Software Testing Life..., Scrum, Mobility training, Curriculum Development, Training Needs Analysis, Creating onboarding..., Leadership, Project Management, Quality Assurance, Testing, Team Building, Microsoft Office, Research, Process Flow..., IT Project..., Agile Application..., Agile Testing, Agile & Waterfall..., Team Foundation Server..., Scanning to Paperless,..., Court System Database..., Gap Analysis, Data Mapping, Webinar Development, Mobility Management, Technical Writing, Data Analysis, Corporate Communications, Technical Training, Written & Oral..., Liason between..., Worked with offshore..., Software Troubleshooting, Team Leadership, Vertex Software Testing, Vendor Management
Education
Palm Beach Atlantic University 1997 — 1999
Master’s Degree, Human Resource Development
Appalachian State University 1985 — 1989
Bachelor’s Degree, Psychology
ITT Technical Institute August 2015 - Present
TydenBrooks SPG May 2007 - Present
Word of Truth Christian Church February 1996 - Present
Orkin Pest Control March 2006 - May 2007
Rollins, Inc. November 2003 - March 2006
BISYS February 1998 - August 2002
Greenway Corporation February 1997 - February 1998
Skills
Active Directory, Software Documentation, Training, Troubleshooting, Access, Quality Assurance, Customer Service, Leadership, Team Building, Call Center, Windows, Project Management, Analysis, Program Management, Process Improvement, Microsoft Office, Team Leadership, Coaching, ISO Certifications, Management, Leadership Development, Strategic Planning, Public Speaking, Salesforce.com, Microsoft Excel, Outlook, Disaster Recovery, Technical Support, Vendor Management, Servers, Hardware, Call Centers, Networking, Operating Systems, Process Scheduler, System Deployment, Network Administration, Testing, Social Media
Education
Northcentral University 2015 — 2019
Doctor of Philosophy (Ph.D.), Psychology
Liberty University 2008 — 2010
MA, Theological Studies, 3.3 gpa
Interdenominational Theological Center 2006 — 2008
Studied 2 years, Studied Philosophy and Theology
New Horizons 2007 — 2007
Certificate, Crystal Reports
Beulah Heights University 2003 — 2006
BA, Biblical Studies, Magna Cum Laude
Omni Technologies 1998 — 1998
Certificate, Microsoft SQL Server
West Central College 1989 — 1991
Associate, Computer Information Systems / Programming
Bremen High School 1985 — 1988
Diploma, College Prep
Johnny Brusco's Pizza March 2004 - Present
Rollins, Inc. September 2000 - March 2004
Sterling Software Inc August 1994 - February 1999
Skills
Management, New Business Development, Customer Service, Enterprise Architecture, Database Design, Business Intelligence, Business Analysis, Sales, Strategic Planning
Education
East Tennessee State University 1981 — 1986
Computer/Information Science
Rollins, Inc. March 2014 - Present
Rollins, Inc. February 2002 - February 2014
World's Finest Autos July 1995 - January 2002
GeoLogics Corporation 1995 - 2001
SunTrust Bank 1987 - 1995
Lockheed Martin 1985 - 1987
Rollins, Inc. 1981 - 1985
Coca-Cola Enterprises 1980 - 1981
Ashland Inc 1979 - 1980
Wang Labs 1978 - 1979
Skills
Databases, Management, Leadership, DB2, Netezza, Oracle, Microsoft SQL Server, Business Intelligence, SQL, Requirements Analysis, Database Design, Strategic Planning, Performance Tuning, Database Administration, Troubleshooting, Data Warehousing, Software Documentation, Business Analysis, Analysis, Data Modeling, Integration, Disaster Recovery, Visio, Relational Databases, Unix, SSIS, ETL, Enterprise Architecture, SOA, Unix Shell Scripting, AIX, Data Migration, SSRS, Requirements Gathering, Crystal Reports, Project Planning, PeopleSoft, Informatica, Problem Solving, Data Integration, PL/SQL, Business Objects, Linux, Project Coordination, IBM iSeries, SQL Tuning, IMS DB/DC, Flash Storage, VMware, Data Architecture
Education
Alabama Agricultural and Mechanical University 1973 — 1977
BS, Computer Science
Fitchburg State University 1975 — 1976
Cooperative Education Program, Computer Science
Massachusetts Institute of Technology 1975 — 1976
Cooperative Education Program, Computer Science
Rollins, Inc. August 2013 - Present
Rollins, Inc. September 2012 - September 2013
Rollins, Inc. July 2012 - August 2013
FedEx Office March 2011 - June 2013
Year Up March 2012 - January 2013
FedEx Office July 2008 - April 2011
FedEx Office June 2006 - July 2008
Skills
Troubleshooting, Windows 7, Training, Help Desk Support, Customer Service, Certified Software..., Quality Assurance, Mobile Testing, User Acceptance Testing, Defect Tracking, Regression Testing, Hardware Testing, Agile Testing, SharePoint, Microsoft Office, BMC Remedy, Smoke Testing, Mac OS X, Digital Printing, Logistics, Supervising, Customer Satisfaction, SnagIt, Technical Writing, Time Management, OS X, Computer Hardware, Outlook, Remote Desktop, Software Documentation
Education
Georgia Piedmont Technical College 2014 — 2015
Associate’s Degree, Computer Information Systems
Atlanta Metropolitan College 2012 — 2013
Information Technology Certificate, Information Technology
Year Up 2012 — 2013
Technical Training Certificate, Infomation Technology
Atlanta Technical College 2009 — 2011
Automotive Technology Diploma, Automotive Technology
Rollins, Inc. February 2014 - Present
Greenway Medical Technologies November 2011 - January 2014
RaceTrac Petroleum June 2011 - November 2011
Mobile PC Solutions July 2006 - June 2011
Rollins Inc April 2011 - April 2011
The Home Depot April 2008 - January 2009
Skills
Active Directory, Norton Ghost, Network Administration, Network Hardware, Dameware, PC Anywhere, NTFS, Altiris Deployment..., Clonezilla, Microsoft SQL Server, SQL Server Management..., IIS, Server Administration, Technical Support, Troubleshooting, Windows XP, Information Technology, Windows 7, System Deployment, VPN, DHCP, Computer Hardware, Windows Server, BMC Remedy, Microsoft Certified..., DNS, Help Desk Support, Operating Systems, Servers, Wireless Networking, TCP/IP, Hardware, Routers, Switches, VMware, Software Installation, Firewalls, Disaster Recovery, WAN, Cisco Technologies, Software Documentation, Dell PowerEdge Servers, Databases, ASA, SQL, Group Policy, Computer Network..., Process Improvement
Education
DeVry Institute of Technology 2010 — 2013
EET, Electronics Engineering
Computertraining.com 2007 — 2007
MCP/MCSA/MCSE, Computer networking and infrastructure
Coastal Outsourced Solutions May 2015 - Present
Rollins, Inc. 2010 - 2015
Aramark Uniform Services 2006 - 2010
Cape Yellow Media 2005 - 2006
Verizon 1999 - 2005
Langley Equipment Company 1990 - 1998
Burtman Iron Works / Dynabilt Products 1985 - 1990
Skills
Sales Process, Negotiation, Solution Selling, Public Speaking, Customer Satisfaction, Lead Generation, Strategic Planning, Operations Management, Marketing Strategy, Direct Sales, B2B, Outlook, Inventory Management, Business Development, Social Media Marketing, Management, Leadership, Strategy, Contract Negotiation, Customer Retention, Cold Calling, Sales Operations, Sales Presentations, Recruiting, Start-ups, Selling, Microsoft Office, Advertising, Process Improvement, Business Planning, P&L Management, Coaching, Training, Key Account Management, Online Advertising, Pricing, P&L, CRM, Profit, Sales
Education
Northeastern University
B.S., D'Amore-McKim School of Business - Management / Finance
Anna Maria College
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
DON BOSCO TECHNICAL HIGH SCHOOL - BOSTON, MA
High School, COLLEGE PREP / ELECTRICAL ENGINEERING TECHNOLOGY
Rock-Tenn Company July 2011 - September 2012
Lane Company September 2010 - April 2011
Concessions International June 2008 - February 2010
Metro Atlanta Payroll Association 2008 - 2010
LMI Electrical 2007 - 2008
Ceridian Employer Services 2006 - 2007
Cotelligent 1999 - 2002
Rollins, Inc. 1988 - 1995
Skills
Employee Benefits, Human Resources, Payroll, HRIS, ADP Payroll, Process Improvement, Recruiting, Performance Management, Benefits Administration, PeopleSoft, Onboarding, Employee Relations
Education
Clark Atlanta University 1980 — 1983
Whitney M. Young H.S. 1976 — 1980
Rollins, Inc. September 2015 - Present
Berry Realty Company July 2015 - August 2015
GE Energy Management January 2015 - July 2015
Year Up September 2014 - July 2015
Skills
Microsoft Office, Microsoft Word, PowerPoint, Teamwork, Microsoft Excel, Customer Service, Public Speaking, Leadership, Computer Hardware, Windows, Training, Time Management, Windows 7, HTML, Project Management, Information Technology..., Social Networking, Event Planning, Communication, Organization Skills, Writing, Written Communication, Teaching
Education
Atlanta Metropolitan College 2014 — 2014
Certificate of IT Technology
TIAA-CREF June 2015 - Present
Rollins, Inc. April 2014 - September 2014
Walgreens June 2012 - May 2014
Clark Atlanta University December 2012 - May 2013
Skills
Financial Analysis, Financial Forecasting, Financial Statement..., Budget Analysis, Microsoft Excel, PowerPoint, Budgets, Leadership, Analysis, Management
Education
Clark Atlanta University 2011 — 2015
Bachelor's degree, Finance and Financial Planning
Rollins, Inc. April 2013 - Present
Alere October 2007 - April 2013
Piedmont Fayette Hopsital May 2006 - June 2007
Georgia Lung and Associates May 2004 - May 2006
Skills
Health Education, Health Promotion, Wellness Coaching, Weight Management, Employee Wellness, Wellness, Lifestyle Coaching, Nutrition, Lifestyle, Employee Wellness..., Exercise Physiology, Fitness, Behavior Change, Women's Health, Strength Training, Weight Training, Weight Loss Coaching, Health Management, Corporate Wellness, Wellness Program..., Employee Benefits, Prevention, Corporations, Fitness Training, Nutrition Education, Nutritional Counseling
Education
Life University 2001 — 2003
Master of Science (MS), Exercise Science
Claflin University 1996 — 2000
Bachelor of Science (BS), Biology
Rollins, Inc. February 2015 - March 2015
Walmart 2012 - 2014
Skills
Retail, Customer Service, Customer Satisfaction
Education
American InterContinental University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Enliten Management Group June 2014 - Present
exec-U-tive April 2012 - June 2014
Rollins, Inc. June 2004 - April 2012
Strategic Learning Solutions 1998 - 2004
BellSouth March 1997 - October 1998
Bank of Montreal Institute for Learning 1995 - 1997
Aetna 1991 - 1994
Covia Partnership 1989 - 1991
Automatic Data Processing (ADP) 1987 - 1989
General Motors 1982 - 1987
Skills
Executive Coaching, Coaching, Leadership Development, Talent Management, Organizational..., Organizational..., Succession Planning, Career Development, Performance Management, Performance Consulting, Performance Improvement, Business Process..., Change Management, Instructional Design, Blended Learning, Learning Management..., Employee Engagement, E-Learning, Learning Management, Training, Management Consulting, Leadership, Public Speaking, Adult Education, Personnel Management, Program Management, Staff Development, Employee Training, Strategy, Consulting, Organizational Design, Strategic Planning, Executive Development, Instructor-led Training, Training Delivery, Onboarding, Needs Analysis, Organizational Learning, Recruiting, Career Management, Distance Learning, Workshop Facilitation, Culture Change, Captivate, Account Management, Project Management, Strategic Partnerships, Instructional Technology, Human Resources, Team Building
Education
Wayne State University 1982 — 1987
PhD (ABD), Organizational Studies and Instructional Design
Central Michigan University 1978 — 1982
Master of Arts, Business Admin
Munoz Brandz June 2012 - Present
WIT Promotions July 2005 - February 2012
Fairfield South 2004 - 2005
Rollins, Inc. 1987 - 1988
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Office Management, Administrative..., Data Entry, Event Planning, Marketing, Team Building, Sales, Process Scheduler, Public Speaking, Social Media, Budgets, Strategic Planning, QuickBooks, Research, Accounting, Accounts Receivable, Accounts Payable, Advertising, Corporate Gifts, Time Management, Leadership
Education
Ball State University
Accounting
Heartland Career Center
Accounting/Data Processing
Northfield High School
JPMorgan Chase & Co. July 2014 - Present
Rollins, Inc. June 2008 - July 2014
Financial Services Intern 2014 - May 2014
Erwincomp.com January 2006 - May 2008
Skills
Customer Satisfaction, Microsoft Office, Microsoft Excel, Sales, Management, Time Management, Analysis, Customer Service, PowerPoint, Outlook, Access, Customer Retention, Entrepreneurship, Microsoft Word, Call Centers, New Business Development, Project Management, Windows, Data Entry, Team Leadership, Social Networking, Account Management, Pom-Qm For Windows 3, Leadership, Training, Team Building
Education
Rutgers University – Camden 2012 — 2014
Bachelor's Degree, Finance and Financial Management Services, Graduate
Camden County College 2010 — 2011
Associate of Science (A.S.), Finance, General, Graduate
King's College
Holy Cross High School 2001 — 2005
Delaware Technical Community College June 2015 - Present
Delaware Technical Community College October 2013 - June 2015
State of Delaware - Agency DOC May 2005 - September 2013
NAPA Auto Parts January 2003 - May 2005
Hanesbrands Inc. (Sara Lee Playtex) May 1996 - December 2002
Rollins, Inc. May 1995 - April 1996
Hanesbrands Inc. (formerly Playtex Apparel) May 1988 - April 1995
Skills
Requirements Analysis, Oracle, Process Improvement, Business Intelligence, Project Management, Unix, SQL, Software Documentation, Integration, COBOL, Leadership, Databases, Public Sector, Toad, BMC Remedy, PL/SQL, MS Project, Systems Analysis, Business Analysis, SDLC, Customer Service, Data Analysis, System Administration, Data Warehousing, Inventory Management, Organizational..., Forensic Analysis, SAS, Enforcement, Training, APICS, Disaster Recovery, Security, IT Management, Technical Support, Customer Relations, Statistical Programming, Business Intelligence..., IBM Mainframe, Active Directory, Online Publishing, Oracle Enterprise..., Java, EDI Higher Ed, Scribe, Groovy, Public Safety
Education
Delaware Technical and Community College-Terry 1990 — 2014
Continuing Studies, Computer Programming, 4.0
Oracle University 2005 — 2006
Continuing Studies, PLSQL, PORTAL, DISCOVERER
Wilmington University 1998 — 2000
Bachelor of Science (BS), Finance
Chesapeake College
Associate in Arts, Computer Information Systems
Resort Management Group November 2011 - Present
Rollins, Inc. January 2011 - November 2011
PRIME Realty & Development, LLC 2007 - 2011
Marriott International 1999 - 2005
Brian Center Nursing Facility 1997 - 1999
Skills
Customer Service, Negotiation, Sales, Account Management, Event Planning, Social Media, Management, Sales Management, Marketing, Strategic Planning, Team Building, Public Speaking, Budgets, Hospitality, Marketing Strategy, Microsoft Office, Training, Customer Satisfaction, Event Management, Public Relations, Inventory Management, Recruiting, New Business Development, Social Media Marketing, Operations Management, Microsoft Word, Process Scheduler, Contract Negotiation, Marketing Communications, Outlook, Microsoft Excel, Salesforce.com, Program Management, PowerPoint, Trade Shows, Advertising, Business Development, Lead Generation, Entrepreneurship, Email Marketing, Selling, Project Management, Hotels, Product Development, Office Management, Real Estate
Education
California State University-Long Beach 1988 — 1993
BS, Women's Studies
JP Morgan Chase June 1999 - Present
Electronic Data Systems February 1997 - May 1999
First USA January 1994 - February 1997
Rollins, Inc. 1991 - 1994
Skills
Technical Support, Troubleshooting, Windows XP, Networking, Software Documentation, Computer Hardware, Hardware, XP, Software Installation, IT Management, Vendor Management, IT Operations, Visio, Lotus Notes, Incident Management, Windows 7, ITIL, System Administration, Microsoft Technologies, Management, Disaster Recovery, Process Improvement, Production Support, Cisco VoIP, DOS commands, Project Management, Project Planning, Microsoft Certified..., IT Service Management, Banking, Leadership, Operating Systems
Education
University of Phoenix 2004 — 2006
Master's degree, Computer Information Systems
Salisbury University - Perdue School of Business 1986 — 1988
Bachelor of Science (BS), Business Administration
University of Maryland College Park 1985 — 1986
Business Administration
Capitol College 1984 — 1985
Electronics Engineering
Montgomery College 1981 — 1985
AA, Business Administration
Hewlett-Packard January 2015 - Present
Dell September 2012 - October 2014
Bank of America December 2010 - September 2012
SITA September 2007 - December 2010
Red Hat Inc. April 2007 - September 2007
TransUnion October 2006 - March 2007
Rollins, Inc. March 2006 - October 2006
Indus International March 2005 - February 2006
Georgia Department of Transportation November 2001 - February 2005
Simtrex December 2000 - October 2001
Skills
Linux, Unix, Virtualization, Red Hat Linux, VMware, System Administration, VMware ESX, Apache, Troubleshooting, Shell Scripting, Cloud Computing, Security, TCP/IP, OpenStack, Tomcat, RHCE
Education
Georgia State University - J. Mack Robinson College of Business 2010 — 2011
MS MIT
DeVry Institute of Technology 1998 — 2000
B.S
Clark Atlanta University 1996 — 1998
West Windsor Plainsboro
Rollins, Inc. July 2006 - Present
Orkin Pest Control July 2006 - Present
lawson Products October 2005 - April 2006
Brentwood Planters August 1992 - October 2005
Skills
Multitasking Skills, Prospect Research, Self-esteem, Solution Selling, Customer Service, Strategic Planning, Sales Management, Sales Process, Sales Presentations, Account Management, B2B, Cold Calling, Customer Retention, Direct Sales, Management, New Business Development, Operations Management, Pest Control, Customer Satisfaction, Sales, Sales Operations, Selling, Team Building, Trade Shows
Education
Dowling College 1977 — 1981
Bachelor of Science (BSc), Business Administration and Management, General
Rollins, Inc. April 2002 - Present
Veritas Consulting Group January 2001 - April 2002
AHL Services, Inc. January 1996 - October 2000
National Linen Service September 1993 - December 1995
BET Plant Services, Inc. March 1989 - August 1993
Pizza Hut 1982 - 1989
Skills
Executive Development, Organizational..., Succession Planning, Talent Management, Performance Management, Culture Change, Employee Engagement, Personnel Management, Organizational..., Strategy, Leadership, Onboarding, Employee Relations, HR Policies, Human Resources, Deferred Compensation, Organizational Design, Team Building, Change Management, Leadership Development, Recruiting, Training, Career Development, Program Management, Executive Coaching, Talent Acquisition, Workforce Planning, Coaching, Labor Relations, Employee Benefits, Interviews, Management, HRIS, HR Consulting, Benefits Administration, FMLA, Employee Training, Mergers & Acquisitions
Education
Emory University
MBA, Executive MBA Program
Emory University
BA, Psychology
LexisNexis July 2011 - May 2012
SandKVentures February 2011 - June 2011
Rollins, Inc. October 2010 - January 2011
Florida State Department Voter Registration Office May 2010 - September 2010
electronic data systems 2005 - 2006
Skills
Agile Methodologies, Unix, Software Development, Oracle, SQL, Requirements Analysis, Software Project..., SDLC
Education
Embry-Riddle Aeronautical University 1994 — 1997
Imperial College London 1988 — 1991
BSc/BEng, Computer Science/Engineering
Rollins, Inc. August 2010 - March 2015
Creative Servics International Inc. January 1999 - August 2010
Vertex Outsourcing LLC June 2008 - July 2009
Alliance Data January 2001 - June 2008
Utilipro Inc. August 1999 - January 2001
Center for Disease Control and Prevention May 1995 - August 1999
Skills
Disaster Recovery, Active Directory, Servers, Troubleshooting, Networking, Desktop Computers, Help Desk Support, MS Office Suite, Windows XP Professional, Windows 7, Microsoft Technologies, System Administration, Network Administration, XP, Microsoft Exchange, VPN, Operating Systems, Technical Support, Software Documentation, Hardware, Citrix, Computer Hardware, Software Installation, Information Technology, Windows Server, Antivirus, System Deployment, TCP/IP, Call Centers, Cisco Technologies, Printers, Databases, Microsoft Office, SharePoint, Microsoft SQL Server, Security, Testing, Firewalls, Visio, Program Management, Windows XP, IT Management, ITIL, Customer Service, Training, Infrastructure, Leadership, Process Improvement
Education
Herzing University-Atlanta 2015 — 2018
Bachelor’s Degree, Information Technology
Herzing University-Atlanta 2015 — 2015
DNS Program; Cisco R&S, Cisco Security, Cisco Academy
Control Data Institute 1985 — 1986
Computer Progarmming and Operations
Carroll College 1983 — 1985
Computer Science
ThoughtWorks June 2012 - Present
Rollins, Inc. April 2008 - June 2012
Rollins, Inc May 2005 - March 2008
Education
Kennesaw State University 2006 — 2008
MS, Applied Computer Science
Cumberland College 2002 — 2005
Bachelor of Arts, Mathematics, Computer Information Systems
UHS June 2013 - Present
Metadigm Services April 2012 - March 2013
Rollins, Inc. March 2002 - April 2012
Rollins, Inc. November 2000 - March 2002
Skills
DOT regulations, Vehicle Tracking, GPS Tracking, Accident Investigation, Behavior Based Safety, GPS, Workers' Compensation..., OSHA 30-Hour, Safety Management..., Ergonomics, Defensive Driving, Cpr Certified, Training, Microsoft Office, GPS Applications, Workers Compensation, Liability, Property Damage, Loss Prevention, Fleet Management, Occupational Health, Leadership, Operations Management, Software Documentation, Performance Management, Policy, Program Management, Management, Organizational..., Analysis, Auditing, Interviews
Education
Central Michigan University 2005 — 2007
MSA, Leadership
Savannah State University
BBA, Marketing
Rock-Tenn Company September 2009 - Present
Rock-Tenn Company August 2007 - September 2009
Rock-Tenn Company March 2006 - July 2007
Rock-Tenn Company September 2001 - March 2006
Rollins, Inc. May 2000 - September 2001
Skills
VMware, Virtualization, Servers, Windows, SCCM, Management, Enterprise Software, Hardware, Technical Support, Operating Systems, Troubleshooting, System Deployment, Group Policy, Active Directory, SAN, Computer Hardware, Disaster Recovery, Process Improvement, Data Center
Education
Cumberland College 1996 — 2000
Bachlor of Science, Computer Information Systems
Davita Rx June 2014 - Present
Verizon July 2012 - June 2014
AT&T January 2012 - July 2012
Rollins, Inc. August 2011 - December 2011
Alere, Inc. September 2010 - August 2011
Wells Fargo April 2009 - July 2010
Nationwide Financial July 2008 - February 2009
AT&T Mobility 2007 - 2008
Skills
Informatica, ETL, Data Warehousing, DB2, Unix Shell Scripting, Netezza, Datastage, Erwin, Business Objects, Data Modeling, SQL Server, Teradata, Oracle, SQL, PL/SQL, Autosys
Education
Acharya Nagarjuna University 1980 — 1984
B.S, EEE
Rollins, Inc. March 2015 - Present
Bridgestone March 2014 - February 2015
Club One August 2011 - April 2014
Bridgestone May 2013 - March 2014
Kelly-Moore Paints April 2003 - December 2006
Dunn-Edwards Corporation June 2001 - April 2002
Skills
Customer Service, Sales, Endurance, Sales Operations, Sales Management, Sales Process, CRM, Product Management, Product Marketing, New Business Development, Marketing Strategy, Management, Functional Training, Microsoft Office, Product Development, Project Management, Modeling, Store Operations, Recruiting, Hiring Personnel, Building Relationships, Automotive, Increased Profitability, B2B, Contract Negotiation, Account Management, Lead Generation, SaaS, Training, Leadership
Education
College of San Mateo 2009 — 2016
Bachelor's Degree, Business Administration and Management, General
First Calvary Baptist Church November 2014 - Present
Rollins, Inc. July 2012 - March 2014
Sabis Educational Services March 2010 - July 2011
Cobb County Schools 2005 - 2010
Skills
Community Outreach, Analysis, Management, Public Speaking, Software Quality..., Financial Analysis, Nonprofits, Microsoft Word, PowerPoint, SDLC, Business Analysis, Teaching, Program Management, Customer Service, Process Improvement
Education
(ITC) Interdenominational Theological Center - Morehouse School of Religion 2005 — 2008
Master of Divinty
California State University-East Bay 1992 — 1996
Bachelor of Science (B.S.)
Duct Doctor USA November 1990 - Present
Communications Central, Inc. 1987 - 1989
Atlantic American 1984 - 1987
Georgia Casualty & Surety 1984 - 1987
Rollins, Inc. 1981 - 1984
Fuqua Industries 1965 - 1981
McGraw-Edison Line Materials Division 1964 - 1965
American Buildings Company 1959 - 1964
Skills
Start-ups, Franchising, New Business Development, Strategic Planning, Entrepreneurship, Sales Management, Small Business, Business Planning, Strategy, Lead Generation, Executive Management, Team Building, Strategic Partnerships
Education
Columbus State University 1962 — 1964
Business Administration
AT&T October 2014 - Present
Rollins, Inc. April 2013 - October 2014
AirTran Airways July 2007 - April 2013
JetBlue Airways May 2002 - July 2007
University of Missouri Hospitals January 2002 - May 2002
Qwest Communications Corp. May 2000 - November 2001
McLeodUSA November 1998 - May 2000
Nis Communications & Computers 1997 - 1998
Nis Communications & Computers 1997 - 1998
Communications Engineering Company 1994 - 1996
Skills
Call Center, Program Management, Process Improvement, Airlines, Project Management, Microsoft Office, Customer Satisfaction, Training, Crew Scheduling, Integration, Avionics, Aircraft, Leadership, Call Centers, Customer Service, Team Leadership, Project Planning, Team Building, Data Center, Software Documentation, Commercial Aviation, Flights, Vendor Management, Logistics, Process Scheduler, Contract Negotiation, Contract Management, Management, System Administration
Education
Coe College 1990 — 1994
Bachelor of Arts (B.A.), Technical Theatre/Theatre Design and Technology
Thomas Jefferson High School 1988 — 1990
Bachelor of Fine Arts (B.F.A.)
Cricket Wireless March 2015 - Present
Equifax February 2014 - August 2014
Rollins, Inc. November 2013 - January 2014
AutoTrader.com February 2013 - August 2013
Manheim Auctions June 2008 - January 2013
Alltel Wireless January 2003 - July 2008
Northern Trust Retirement Consulting July 2001 - March 2002
Lucent Technologies January 1996 - July 2001
AT&T May 1983 - January 1996
Skills
SDLC, Business Analysis, Visio, Vendor Management, Requirements Analysis, Process Improvement, Requirements Gathering, Software Documentation, Telecommunications, Business Intelligence, Project Management, Business Process, Integration, Systems Analysis, SharePoint, User Acceptance Testing, Software Project..., MS Project, Quality Assurance, Agile Methodologies
Education
Brenau University 1999 — 2001
MBA, Business
Brenau University 1995 — 1998
BS, Business
Elavon 2002 - Present
AFG 1999 - 2002
Duratek 1997 - 1999
City of Knoxville 1994 - 1997
Rollins, Inc. 1992 - 1994
Contel Material Management Company 1990 - 1992
Metro 1988 - 1990
Transus 1987 - 1988
Alexander & Alexander 1984 - 1987
Reliance 1983 - 1984
Skills
Electronic Payments, Payment Card Processing, Credit Cards, Software Development
Education
East Tennessee State University 1979 — 1982
Bachelor, Computer Science
Georgia Department of Revenue May 2014 - Present
Access Worldwide, Inc. August 2012 - April 2014
Rollins, Inc. February 2012 - August 2012
Clark Atlanta University February 2011 - February 2012
Voorhees College September 2008 - May 2010
National Nuclear Security Administration June 2008 - August 2008
Voorhees College January 2007 - May 2008
National Nuclear Security Administration June 2007 - August 2007
Skills
C#, VB.NET, C, C++, SQL Server, Windows Server, Windows 7, Windows XP Professional, Ubuntu, VMware, Software Installation, Software Development, Software Quality..., Active Directory, Java, jQuery, CouchDB, Desktop Support, Desktop Administration, Help Desk Management, Help Desk Support, Microsoft SQL Server, Technical Support, Networking, Visio, Visual Basic, JavaScript, XP, HTML 5, Hardware, Software Documentation, Windows, System Administration, Operating Systems
Education
Clark Atlanta University 2010 — 2012
M.S., CS-Network Security
Voorhees College 2004 — 2008
B.S, Computer Science
Stone Mountain
Sterling Jewelers November 2013 - Present
Rollins, Inc. October 2004 - March 2013
Broadspire 2001 - 2004
Kemper Insurance Company 2001 - 2004
Ryder 2000 - 2001
AIG Claim Services 1995 - 2000
Skills
Insurance, Risk Management, Compliance, Program Management, Team Building, Process Improvement, Workers Compensation, Claim, Training, Claims Management, Litigation Management, Business Process..., Account Management, Auditing, Claim Investigation, Claims Handling, Claims Resolution, Contract Negotiation, Customer Retention, Customer Service, Employee Benefits, Executive Management, Legal Liability, Liability, Management, Negotiation, Operations Management, Performance Management, Policy, Property, Property Damage, Sales Management, Subrogation, Workers' Compensation...
Education
Columbia Southern University 2009 — 2013
BS OSH, Safety & Health Mangement
Secure All Security January 1998 - Present
Rollins, Inc. January 1988 - January 1998
Skills
New Business Development, Entrepreneurship, Security, Small Business, Team Building, Start-ups, Strategic Planning, Sales Management, CCTV, Marketing Strategy, Business Strategy, Surveillance
Education
Clark Atlanta University 1982 — 1986
Master's degree, Ecology
Florida Agricultural and Mechanical University 1977 — 1981
Bachelor of Science (B.S.), Biology, General
Rollins, Inc. October 2005 - January 2009
Education
Dekalb Community College 1980 — 1981
Information Technology, Data processing, programming
QBE FIRST July 2007 - Present
Web.com October 2002 - September 2006
NASCO, LLC September 2004 - August 2005
Rollins, Inc. July 1998 - May 2000
SunStar Financial Services (formerly Saturn Fin.) March 1994 - June 1998
Education
Carroll University 1981 — 1985
BA, Accounting, French
Rollins, Inc. October 2012 - Present
HOV Services June 2011 - March 2012
Select Media Group November 2009 - June 2011
United States Postal Service August 2010 - March 2011
Skills
Analysis, Data Entry, Medical Coding, Clerical Skills, Medical Terminology, 10 Key, Medical Billing, HIPAA, Filing, Customer Service, Software Documentation, Outlook, Administrative..., Administrative...
Education
DeVry University-Georgia 2007 — 2010
Associate of applied Science, Health Information/Medical Records Technology/Technician
Oldcastle Inc. April 2015 - Present
Rollins, Inc. August 2012 - April 2015
Rollins, Inc. January 2010 - August 2012
Rollins, Inc. July 2006 - January 2010
Sanderson Industries 2004 - June 2006
North American Medical Corporation 2004 - 2004
Dixien LLC January 2003 - 2004
Dixien LLC June 2001 - December 2002
Siemens Automotive April 1997 - June 2001
Skills
Quality Assurance, Auditing, Cross-functional Team..., Software Documentation, Quality System, Process Improvement, Management, Product Development, Change Management, Internal Audit, ISO 13485, Team Building, Call Center, Process Engineering, TS16949, Vendor Management, Training, Program Management, Sarbanes-Oxley Act, Testing, Project Management, IT Management, Business Process, Business Process..., Internal Controls
Education
East Tennessee State University 1990 — 1995
BBA, Human Resources
SMART Safety Gulf Coast September 2015 - Present
Safety and Loss Control - Independent Contractor December 2013 - September 2015
Rollins, Inc. April 2011 - November 2013
Chester Engineers, Inc January 2008 - July 2010
Independent Financial Advisor - Money Concepts 2003 - 2007
Edward Jones 2001 - 2003
Georgia-Pacific LLC 1998 - 2001
Georgia-Pacific LLC 1990 - 1998
Georgia-Pacific LLC 1987 - 1990
Lockheed Martin Aeronautics 1985 - 1987
Skills
Employee Engagement, Compliance, Insurance, Safety Management, Manufacturing, Industrial Hygiene, Auditing, Budgeting, Construction, Budgets, Training, Safety Management..., Construction Safety, Inspection, Management, Hazardous Waste..., Leadership, Process Safety, Hazardous Materials, Program Management
Education
Auburn University 1978 — 1980
B.S., Environmental Health Sciences
Pensacola Junior College 1976 — 1978
Rollins, Inc. June 2006 - Present
US Foodservice September 2001 - September 2006
Skills
Food Processing, Food Service, Pest Control, Income Statement, Sales Operations, Facilities Management, Food Safety, Food Industry, Sales Process, P&L Management, Leadership, Sales, Sales Management, Marketing Strategy, Purchasing, Customer Retention, Inventory Management, Operations Management, Customer Satisfaction, P&L
Education
The Culinary Institute of America 1995 — 1996
Culinary Arts
City University of New York 1989 — 1993
BA, Political Science & Media Studies
American Software 1983 - 2010
Whiteside Associates, Inc. 1979 - 1983
Rollins, Inc. 1978 - 1979
Touche Ross 1974 - 1978
Education
Bentley University 1971 — 1974
BA, Accounting and Finance
Rollins, Inc. December 2014 - Present
Rollins, Inc. December 2014 - Present
Education
Columbia Southern University
Turner Broadcasting System, Inc. 2010 - Present
Graphic Packaging International 2008 - 2010
Worldspan by Travelport 2007 - 2008
Worldspan 2005 - 2007
Immucor, Inc. 2004 - 2005
Immucor, Inc. 2002 - 2004
Rollins, Inc. 1998 - 2001
Matria Healthcare 1998 - 1998
Rally's Hamburgers, Inc. 1997 - 1998
Rally's Hamburgers, Inc. 1995 - 1997
Skills
SEC reporting, Process Improvement, Forecasting, Budgeting, Team Building
Education
Auburn University
B.S., Business Administration - Accounting
Thyssenkrupp April 2015 - July 2015
Independent consultant February 2011 - April 2015
WellStar Health System November 2013 - April 2014
Rollins, Inc. November 2010 - May 2011
Resurgens Orthopaedics January 2010 - June 2010
Harland Clarke February 2007 - February 2009
Best Bank (Guaranty Bank0 August 2005 - January 2007
US Navy August 1996 - November 2002
Skills
Servers, Technical Support, Microsoft Exchange, XP, Network Administration, Troubleshooting, Computer Hardware, Operating Systems, VPN, Software Installation, Windows XP, System Administration, Help Desk Support, Hardware, Networking, Laptops
Education
DeVry University 2003 — 2006
Computer and Electronic Technology
US Navy 1996 — 2002
Computer and Information Sciences and Support Services
Manning High
Rollins, Inc. June 2014 - Present
Rollins, Inc. January 2014 - June 2014
Rollins, Inc. August 2003 - January 2014
Rollins, Inc. August 2000 - August 2003
Rollins, Inc. August 1998 - August 2000
United States Marine Corps January 1978 - September 1998
Skills
Telecommunications, VoIP, Call Center, System Deployment, Avaya, Vendor Management, Troubleshooting, Telephony, CTI, Call Centers, Contact Centers, Switches, SIP, Disaster Recovery, Avaya Communication..., Management, Call Routing, Servers, Network Engineering, Cisco Technologies, Data Center, Team Building, Leadership, Avaya Technologies
Education
Barstow Community College
None
Rollins, Inc. February 2012 - Present
AT&T - AEMS January 2011 - February 2012
SunGard Availability Services January 1997 - December 2010
Mesa Consolidated Water District January 2004 - April 2006
LA County 1997 - 2004
Skills
Data Center, Virtualization, Disaster Recovery, VMware, Business Continuity, SAN, DHCP, SharePoint, Cisco Technologies, Windows Server
Education
CSUDH
Bachelor of Science (B.S.)
WorldPay November 2012 - Present
Rollins, Inc. February 2012 - October 2012
First Data Corporation December 2009 - September 2011
Elavon, Inc. 2005 - 2009
Skills
Merchant Services, Electronic Payments, Payment Card Processing, Merchant Acquiring, Acquiring, Debit Cards, Gift Cards, Credit Cards, Payment Systems, Payment Services, Payment Gateways, E-payments, Mobile Payments, Payments, Transaction Processing, EMV, Payment Cards, Relationship Management, Credit, Financial Services, credit and collection, Customer Retention, Customer Service, Account Management, Customer Acquisition, Cross Selling, Loyalty Programs, Sales, Management, Microsoft Office, Strategic Planning, Leadership
Education
Ashford University 2012 — 2014
Master's degree, Organizational Management
Ashford University 2009 — 2012
Bachelor of Arts (B.A.), Public Relations and Marketing, specialty International Management
Rollins, Inc.
Skills
Account Management, Customer Service, Strategic Planning, Cold Calling, Marketing, Sales Management, Negotiation, B2B, New Business Development, Team Building, Sales, Sales Process, Marketing Strategy, Sales Operations, Operations Management
Education
Barry University 1979 — 1983
Bachelor of Arts (B.A.), Political Science and Government
Kennesaw State University February 2015 - Present
Rollins, Inc. August 2014 - February 2015
Rollins, Inc. July 2012 - August 2014
Brand Energy & Infrastructure Services, Inc. November 2011 - July 2012
Georgia Highlands College May 2011 - November 2011
Marietta City Schools July 2008 - May 2011
Skills
Outlook, SQL, HTML, Troubleshooting, Operating Systems, Software Documentation, Active Directory, Linux, Project Management, Microsoft Office, Windows, Customer Service, Process Improvement, Windows Server, Access, Microsoft Excel, Microsoft SQL Server, Training, Management, VMware, Technical Support, Servers, Microsoft Exchange, Data Center, Hardware, Vendor Management, DNS, System Administration, Visio, Software Installation, IT Operations, Windows 7
Education
Kennesaw State University 2015 — 2016
Master’s Degree, Information Technology
Southern Polytechnic State University 2012 — 2015
MS, Information Technology
Colorado State University 1987 — 1992
BS, Engineering Science
The Coca Cola Company - JV Mais October 2010 - October 2014
Coca-Cola Enterprises Inc 2008 - 2010
Rollins, Inc. 1992 - 2003
Skills
Litigation Management, Claims Management, Workers Compensation, Liability, Operations Management, Risk Assessment, Mediation, Civil Litigation, Fraud, Property & Casualty..., Commercial Litigation, Management, Claim, Transportation, Underwriting, Litigation, Casualty, Arbitration, Private Investigations, Investigation, Risk Management, Brokers, Customer Service, Negotiation, General Insurance, Account Management, Financial Risk, Insurance, Reinsurance, Strategic Planning, Employment Law, Legal Liability, Settlement, Claim Investigation
Education
Auburn University
Business Administration
Huntingdon College
Rollins, Inc. July 2011 - Present
Carter's Lawn Care June 2009 - September 2010
Doggett Refuse Inc. May 2009 - September 2009
Skills
Remove small dents,..., Prime and paint, smooth..., Structural Analysis,..., Shop Management, and...
Education
Wyo Tech-Blairsville 2010 — 2011
Associate's degree in Applied Service Management, Autobody/Collision and Repair Technology/Technician
Northumberland Sr. High 2006 — 2010
High school diploma, General Studies
Rollins, Inc. August 2012 - Present
Popeyes Louisiana Kitchen November 2011 - August 2012
Year Up 2012 - 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Research, Social Media, Public Speaking, Teamwork, Computer Hardware, Process Improvement, Troubleshooting, Access, Windows 7
Education
Atlanta Metropolitan College 2012 — 2014
Columbia High School 2006 — 2010
Diploma
YearUp
Terminix April 2014 - July 2015
Sage October 2013 - February 2014
Career Connections, Inc. April 2013 - July 2013
TRC Staffing Services, Inc. October 2006 - March 2013
InnoSource March 2006 - August 2006
CompuCredit December 2004 - February 2006
Rollins, Inc. April 2004 - September 2004
The Network May 2003 - January 2004
TeleTech April 2002 - March 2003
Skills
Call Centers, Customer Service, Customer Satisfaction, Telecommunications, Troubleshooting, Customer Experience, Team Leadership, Microsoft Office, Technical Support, Customer Retention, Microsoft Excel, Sales
Education
Dekalb Technical College 1999 — 2001
Rollins, Inc. August 2007 - Present
Rollins, Inc. August 1992 - August 2007
Skills
Troubleshooting Hardware, Printers, Software, handhelds, basic networking, Training, Mentoring, Regression Testing
Education
American InterContinental University 2009 — 2009
Masters, Information Technology
Troy State University 2002 — 2007
Bachelor of Applied Science (B.A.Sc.), Accounting and Related Services
Rollins, Inc. April 2010 - Present
Education
Corning Community College 1998 — 2000
n/a, Chemical Technology/Technician
Elmira Free Academy 1995 — 1998
Diploma, General Studies
GICW June 2013 - Present
Rollins, Inc. August 2011 - March 2013
State of Oregon June 2009 - February 2010
Mirab USA November 2007 - September 2008
Wells Fargo February 2000 - December 2007
Wells Fargo February 2000 - December 2007
George Weston Foods 1996 - 1999
Willamette Eggs 1993 - 1995
Agripac 1990 - 1992
Bongrain 1989 - 1990
Skills
Management, Training, Business Development, Program Management, Marketing, Sales, Recruiting, Strategic Planning, Budgets, Human Resources, Direct Sales, Retail, Advertising, Six Sigma, Customer Service, Pricing, Logistics
Education
California Lutheran University
Bachelor's Degree - BA, Business Administration and Management, General
Pierce College
Associate of Arts (AA), General Business
Sole Proprietor May 2008 - Present
Direct General Corporation December 2003 - April 2008
Direct General Corporation June 1998 - November 2003
Sole Proprietor February 1997 - May 1998
Rollins, Inc. February 1993 - January 1997
Rollins, Inc. January 1992 - January 1993
O'Neal & Saul, CPAs January 1989 - December 1991
Tennessee State Audit June 1986 - December 1988
First Tennessee Bank December 1982 - December 1985
Skills
Accounting, Finance
Education
Belmont University - Jack C. Massey Graduate School of Business 2008 — 2009
Master of Business Administration (MBA), Finance
Middle Tennessee State University 1981 — 1986
Bachelor of Business Administration (BBA), Accounting
Rollins, Inc. January 2011 - Present
Skills
Insect, Rodents, Bird Control
Education
Edison State Community College 1996 — 1998
Associate's degree, Business Administration and Management, General
Rollins, Inc. August 2005 - Present
Terminix November 2002 - August 2005
Fresh Choice / Zoopa June 1995 - November 2002
Barnes & Noble January 1990 - June 1995
Education
Columbia International University 1984 — 1986
Graduate Studies, Theology / Linguistics
Washington Bible College 1980 — 1983
Bachelor’s Degree, Theology / Philosophy
Meijer June 2011 - Present
Detroit Media Partnership June 2004 - December 2007
Rollins, Inc. November 2000 - April 2003
Education
Detroit Business Institute-Southfield 1996 — 1998
Associate's degree, Office Management and Supervision
Henry Ford Community College 1991 — 1996
Associate's degree, Physical Therapy/Therapist