Experience
John Deere  November 2011 - Present
John Deere  November 2011 - Present
Rydell Chevrolet Inc.   September 2010 - November 2011

Skills
Customer Service, Process Improvement, Management, Microsoft Word, Training, Sales, Inventory Management, Outlook, Manufacturing, Continuous Improvement

Education
Kaplan University-Cedar Falls Campus   2007 — 2013
Master's degree, Business Administration and Management, General

Experience
Rydell Chevrolet Inc.   June 2014 - Present
Rydell Chevrolet Inc.   February 2012 - Present

Skills
Automotive, Customer Satisfaction, Customer Retention, Negotiation, New Business Development, Account Management, Strategic Planning, Team Building, Sales, Purchasing, Marketing, Key Account Management, Vehicles, Inventory Management, Marketing Strategy, Solution Selling, Solution Implementation, Sales Process, Sales Operations, Retail, Profit, Training, Automotive Aftermarket, Automotive Repair, Automotive Electronics, Automotive Parts, Automotive Restoration, Pricing, Customer Service, Process Improvement, Selling, Competitive Analysis, Competitive Strategies, Direct Sales, Cold Calling, Auto Body, Welding, MIG welding, Plasma Cutting, Automotive Painting

Education
Hawkeye Community College   2000 — 2002
Associate's degree, Automotive Engineering Technology/Technician

Experience
Williams Interactive  May 2015 - Present
Rydell Chevrolet Inc.   December 2013 - May 2015
ENP Elementary School   October 2010 - December 2013
Target  2010 - November 2013

Skills
Project Management, Time Management, Visio, Computer Repair, Conflict Management, Windows, Visual Basic, Microsoft Office, Leadership, Training, MS Project, SQL, SQL Server Management..., Microsoft Project, Teaching, iOS, Xcode, VNC, Ubuntu, VMware, Mac OS, Computer Building, Microsoft SQL Server, Analytics, Business Intelligence, Customer Service, Management, Account Management, Marketing, Social Media, Strategic Planning, Team Building, Microsoft Excel

Education
Kaplan University   2013 — 2015
M.S, Information Technology; Business Inteligence, 4.0

University of Northern Iowa   2008 — 2011
B.A; Diploma, History Education

West Central High School   1996 — 1999
Diploma

Experience
John Deere  June 2012 - Present
John Deere  July 2010 - June 2012
John Deere  August 2006 - July 2010
City of Grandin   June 2002 - July 2006
Phoenix International - A John Deere Company  August 1999 - July 2006
University of North Dakota  January 1998 - December 1999
Rydell Chevrolet Inc.   March 1990 - April 1999

Skills
Embedded Systems, FMEA, Engineering Management, Engineering, Electrical Engineering, Six Sigma, Embedded Software, Design for Manufacturing, Electronics, Electronics Hardware..., Microcontrollers, DFSS, Matlab, MathCAD, Pspice, Timing Designer, Collaboration, Systems Engineering, System Architecture, Requirements Analysis, Requirements Gathering, Automotive Repair, Performance Management, DMAIC, Fishbone, Problem Solving, 8D Problem Solving, 5 Why, VBA, Drag Racing, Home Improvement, Adoption, Task Management, Woodworking, Arduino, Lego, Power Electronics

Education
Massachusetts Institute of Technology   2007 — 2008
Graduate Certificate, System Design and Management

The University of North Dakota   1998 — 2005
Master of Science, Electrical Engineering

The University of North Dakota   1994 — 1998
Bachelor of Science, Electrical Engineering

Northland Community and Technical College   1988 — 1990
Diploma, Auto/Truck Mechanics

Experience
Explorer  2010 - Present
Griffith Observatory  1996 - Present
Rydell Chevrolet Inc.   2005 - 2009
Farmers Insurance  1998 - 2002

Skills
Microsoft Word, Research, PowerPoint, Microsoft Excel, English, Outlook, Microsoft Office, Windows, Customer Service, Teaching, Public Speaking, Photoshop, HTML, Budgets, Editing, Strategic Planning, Negotiation

Education
California State University-Northridge   2007 — 2009
Pupil Personnel Credential, School Counseling

Loyola Marymount University   1994 — 1998
Master's degree, Counseling Psychology

University of California at Riverside   1990 — 1994
Bachelor's degree, History, minor in Psychology

Mira Costa High School   1987 — 1990
High School Diploma

Experience
Karl Chevrolet Inc.  December 2014 - Present
Putco  September 2014 - November 2014
Bob Brown Chevrolet  October 2011 - September 2014
Auto Edge   March 2010 - October 2011
Lyons Toyota   October 2008 - March 2010
Kemna Auto – Fort Dodge, IA   December 2007 - October 2008
Rydell Chevrolet  August 2007 - December 2007
Lindsey Harkness Chevrolet   August 2006 - August 2007
Rydell Chevrolet Inc.   February 2003 - August 2006

Skills
Vehicles, Sales, Automotive, Sales Management, Customer Satisfaction, Advertising, Dealers, Marketing, Sales Operations, Selling, Dealer Management, Customer Retention, Training, Profit, Automotive Aftermarket, Warranty, Sales Process, Management, Inventory Management, Gross Profit, Finance, Automobile

Education
Aplington Parkersburg High School   1993 — 1997
High School Graduate

Hawkeye Community College
Business

Experience
Rydell Auto Group - RydellCars.com  August 2014 - Present
Dahlstrom Motors   July 2012 - Present
Cypress Energy Partners  May 2012 - June 2014
Rydell Chevrolet Inc.   2009 - May 2012

Skills
Service Advisor, Quick Lube Technician, Detail Technician, Sales Consultant, Customer Service, Customer Satisfaction, Automotive, Customer Retention, Profit, Sales, Time Management, Parts, Sales Management

Education
Bemidji State University   2009 — 2012
Business Administration and Management, General

Experience
Rydell Chevrolet  March 2015 - Present
United Beverage, Inc  August 2013 - Present
Rydell Chevrolet Inc.   June 2013 - March 2015
Midwest CNC Services   June 2012 - June 2013
Southport Security   August 2005 - August 2010

Skills
Social Media, Graphic Design, Adobe Creative Suite, Customer Service, Web Design, Advertising, Sales, Email Marketing, Online Advertising, Marketing, Automobile, E-commerce, Account Management, Marketing Strategy, Internet Strategy, Microsoft Office, Team Building, Event Planning, Marketing Communications, Sales Management, Microsoft Word, Vehicles, PowerPoint, Creative Arts, Art Direction, Fine Art, Visual Arts, Art History, Performing Arts, typography, mailers, Photoshop, Typography

Education
University of Northern Iowa   2011 — 2012
Bachelor's Degree, Graphic Design, Junior/Senior

Columbia College Chicago   2004 — 2005
Fine and Studio Arts, Junior

University of Northern Iowa   2003 — 2004
Bachelor's degree, Fine Art: Graphic Design, Junior

Hawkeye Community College   2000 — 2002
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities, Freshman/Sophmore

Experience
Deery Brothers Ford Lincoln of Iowa City   July 2010 - Present
McEleney Autoplex   August 2005 - December 2009
McEleney Chevrolet Buick GMC Toyota   September 1998 - August 2005
Rydell Chevrolet Inc.   January 1990 - August 1998

Skills
Customer Service, Automotive, Marketing Strategy, New Business Development, Retail, Marketing, Event Planning, B2B, Recruiting, Inventory Management, Sales Process, Market Research, Social Media, Team Building, Customer Retention, Profit, Vehicles, Automobile, Customer Satisfaction, Purchasing, Sales, Negotiation, Sales Operations, Selling, Automotive Aftermarket, Business Planning, Market Planning, Dealers, Pricing, Account Management, Competitive Analysis, Direct Sales, Cold Calling, Parts

Education
University of Northern Iowa   1985 — 1989
Bachelor's degree, Business Administration and Management, General

Mater Dei High School   1981 — 1985

Experience
USIC  March 2015 - Present
Rydell Chevrolet Inc.   February 2014 - March 2015
Oakley  January 2011 - February 2014
American Solutions for Business  February 2008 - January 2011

Skills
Retail, Sales Operations, Sales, Sales Management, Account Management, Marketing, Customer Service, Marketing Strategy, New Business Development, Market Planning, Advertising, Social Media Marketing, Business Development, Merchandising, Online Advertising, Marketing Communications, Customer Retention, Customer Satisfaction, Coaching

Education
NICC   2002 — 2003
Endorsement, Coaching

Hawkeye Community College

Experience
Sandhills Publishing  February 2015 - Present
Rydell Chevrolet Inc.   January 2013 - February 2015

Skills
Graphic Design, Web Design, Photoshop, Advertising, Marketing, Social Media Marketing, Marketing Communications, Social Media, Adobe Creative Suite, Marketing Strategy, Online Advertising

Education
Expression College for Digital Arts   2003 — 2006
Bachelor's degree, Animation and Visual Effects

University of Nebraska-Lincoln

Experience
ASI Computer Systems  July 2014 - Present
Rydell Chevrolet Inc.   February 2014 - June 2014
Ocwen Loan Servicing  February 2013 - January 2014
GMAC Mortgage, LLC  June 2010 - February 2013
GMAC Mortgage, LLC  September 2008 - June 2010

Skills
10 Key, Customer Service, Invoicing, Microsoft Office, Mortgage Servicing, Quality Assurance, Sales, Childcare, Account Management, Telemarketing, Strong communication..., Debt collecting and..., Telephone Reception, Loss Prevention, Negotiation, Typing, Validation, Baking, Editing, Experienced in customer..., Promotions, Cleaning, Bill Payment, Data Analysis, Financial couseling, Secretarial Skills, Customer Satisfaction, Loan Servicing, Loan Modifications, Microsoft Excel, Marketing, Outlook

Education
University of Northern Iowa   1981 — 1986
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies

Harlan Community High School   1977 — 1981
Diploma, Business