Ryla Teleservices
Industry: Company
DescriptionFounded: 1995 Parent organization: Alorica
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Ryla Teleservices Employees
Protective Life January 2015 - Present
BBVA Compass January 2014 - January 2015
BBVA Compass July 2013 - January 2014
The University of Alabama August 2011 - May 2013
Protective Life May 2012 - August 2012
State Farm Insurance January 2010 - August 2011
RYLA Teleservices August 2009 - January 2010
Skills
Business Analytics, Data Mining, Data Modeling, SAS programming, SAS, Analytics, Data Analysis, SQL, Statistics, Business Intelligence, Customer Service, Teradata, Business Analysis, Minitab, Statistical Modeling, Access, Microsoft Word, Public Speaking, PowerPoint, Recruiting, Leadership
Education
University of Alabama, Manderson Graduate School of Business 2011 — 2013
MBA, Business Analytics
University of Alabama 2005 — 2009
BS, HES
Future Seekers Inc. October 2009 - Present
Spa Kidz April 2010 - August 2013
Ryla Teleservices April 2010 - August 2011
Oakwood University August 2008 - May 2009
Skills
Exceptionally well..., Multitasking Skills, Media Planning, Event Planning, Educational Leadership, Microsoft Word, PowerPoint, Communication Skills, Ethics, Determination, Goal Oriented, Highly Dedicated, Teamwork, Well Mannered, Fast Learner
Education
Spelman College 2009 — 2012
Bachelor's degree, Psychology
Oakwood College 2008 — 2009
Capella University
Master's Degree, Psychology
State of Georgia Department of Human Services October 2014 - Present
TeleTech September 2013 - December 2013
Kelly Services July 2013 - September 2013
Sprint October 2012 - July 2013
Fulton County Department of Family and Children Services October 2011 - October 2012
Ryla Teleservices April 2011 - September 2011
AT&T November 2010 - January 2011
HOPE Through Divine Intervention August 2010 - November 2010
Cobb County Department of Family & Children's Services December 2009 - March 2010
Psychosocial Rehabilitation Center January 2009 - November 2009
Skills
Outlook, Word, Access, Administrative Support, Excel, Public Relations, Administrative..., Microsoft Excel, Microsoft Word, Software Documentation, Customer Service, Analysis, Program Management, Public Speaking, Call Centers, Management, Research, Time Management, Administrative..., Nonprofits, Microsoft Office, Community Outreach
Education
Michigan State University 1999 — 2006
Bachelors of Arts, Interdisciplinary Studies
Southfield High School 1997 — 1999
Diploma, General Studies
Family Dollar January 2012 - March 2013
Ryla Teleservices April 2010 - July 2010
ADT Security Services June 2008 - February 2010
Jacksonville Transportation Group February 2007 - June 2008
Convergys September 2000 - November 2006
Skills
Data Entry, Typing, Customer Satisfaction, Microsoft Office, Office Equipment, Data Analysis, 10 Key, Cisco Technologies, Internet Explorer, Human Resources, Interviewing Skills, Quality Assurance, Customer Experience, Retail, Cashiering, Document Management, Filing, Organization, Integrity, Employee Loyalty, Building Customer..., Screening Resumes, Phone Screening, Virtual Screening, PowerPoint, Proofreading, Communication Skills
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Health Information/Medical Records Technology/Technician, 3.07
University of Phoenix 2010 — 2012
AS, Health Care Administration
Sandalwood High School 1994 — 1996
High School Diploma, Academics
HP Enterprise Services June 2013 - Present
HP Enterprise Services January 2011 - June 2013
Ryla TeleServices June 2009 - December 2010
Southeasttrans , Inc September 2002 - May 2009
Skills
Medical Billing, HIPAA, Medicare, Medical Coding, Medical Terminology, ICD-9, Technical Support, Healthcare Industry, Call Centers, Accurate Data Entry, EDI, Fax, Variable Data Printing, Eligibility, Medicaid Managed Care, Claims Resolution, Prior Authorization, Web Navigation, Telephone Skills, Medical Records, EHR, Healthcare Management, Practice Management, Healthcare Information..., Access, Epic Systems, Lotus Notes, Outlook, ICD-10, EDI ANSI X12, SFTP, Health Insurance, Software Documentation, Customer Service, Medicaid, Troubleshooting, Healthcare, Microsoft Excel, Data Entry
Education
Robert Morris College 1992 — 1993
Allied Health and Medical Assisting Services
Simmons High School 1989 — 1992
HMSHost September 2012 - Present
Alpine Access January 2011 - Present
Ryla Teleservices October 2009 - October 2010
Gap Inc. October 2008 - January 2010
Bloomingdale's October 2007 - August 2008
Education
California State University-Chico 2005 — 2007
Indifferent Sounds January 2015 - Present
The Home Depot January 2014 - Present
Sears Holdings Corporation July 2012 - December 2013
Aeropostale November 2011 - January 2012
Ryla Teleservices December 2009 - October 2010
Skills
Music Industry, Songwriting, Singing, Band, Studio Recording, Orchestral, Recording, Rock, Music Production, Music, Songs, Music Education, Live Sound, Vocal, Booking, Bands, Composition, Stage, Dance, Acting, Entertainment, Telecommunications, Arts, Lyrics, Social Media, POP
Education
Georgia Perimeter College 2013 — 2015
Assoc., Music and Business
Badger and Welsh April 2015 - Present
Brooks Brothers February 2014 - March 2015
Brooks Brothers December 2012 - January 2014
Brooks Brothers August 2011 - December 2012
Cole Haan October 2011 - November 2012
Amusitronix: Virtual Reality Rentals for Corporate Events May 2011 - September 2011
Forever 21 July 2010 - June 2011
Gap Inc. June 2010 - October 2010
Ryla Teleservices July 2009 - June 2010
Wet Seal, Inc April 2008 - January 2009
Skills
Sales, Fashion, Visual Merchandising, Retail, Customer Service, Microsoft Office, Photoshop, Social Networking, Merchandising, PowerPoint, Event Planning, Adobe Creative Suite, Social Media, Marketing, Time Management, Facebook, Event Management, Microsoft Word, Microsoft Excel, Illustrator
Education
Southern Polytechnic State University 2007 — 2012
Architecture
Milton Hershey School 2001 — 2005
Diploma
University of North Carolina at Charlotte
Furry Transportation Inc May 2008 - Present
Solid Steel Sales Inc May 2006 - Present
Furry Transportation Inc March 2008 - April 2011
Ryla Teleservices July 2005 - October 2005
Skills
Management, Communication, Leadership, Writing, Supervising, Welding, Machinery, Overhead Cranes, Forklift Operator, Telecommunications, Work Ethic, Organization, Prompt
Education
Chattahoochee Technical College 2010 — 2012
Associate of Science (A.S.), Business Management
North Cobb Highschool 2000 — 2004
Diploma
n/a - currently unemployed Companion CareFirst Light HomecareSeptember 2011 - December 2011
Ryla Telecommunications December 2008 - November 2009
Ryla Teleservices December 2008 - November 2009
Rite Aid Pharmacy May 2007 - December 2008
Rite Aid Pharmacy May 2007 - December 2008
Rite Aid Pharmacy May 2007 - December 2008
Walmart October 2004 - March 2007
Wal-Mart Distribution Center October 2004 - March 2007
Walmart December 2000 - October 2004
Wal-Mart Distribution Center December 2000 - October 2004
Skills
CCA, Process Scheduler, Customer Service, Troubleshooting, Call Center, Invoicing, Accounts Payable, Management, Medical Terminology, Patient Education, Cpr Certified
Education
Lincoln College of Technology 2010 — 2011
AAS, Medical Billing and Coding
Lincoln College of Technology 2010 — 2011
AAS, Medical
Waste Management April 2014 - Present
Staffmark December 2011 - April 2014
Staffmark January 2014 - March 2014
State Farm October 2012 - November 2013
RYLA TELESERVICES October 2008 - November 2011
Protacs Inc May 2005 - June 2009
Skills
Customer Service, Call Centers, Audio Engineering, Sales, Human Resources, Time Management
Education
SAE Institute of Atlanta 2013 — 2014
Associate's Degree, Audio Engineering
Chattahoochee Technical College
Marketing
Sentara Healthcare July 2012 - Present
City of Virginia Beach Department of Parks and Recrea May 2005 - July 2012
RYLA TELESERVICES December 2010 - June 2011
Skills
Administrative..., Data Entry, Office Management, Outlook, Medical Terminology, Fax, Communication, Fast-paced, Learning Quickly, Customer Service, Flexibility
Education
Chowan University 2005 — 2007
none, Criminal Justice
Tidewater Community College 2003 — 2005
IPsoft December 2014 - Present
EmergeMedia.com May 2014 - November 2014
SingleHop 2012 - May 2014
SingleHop 2012 - 2013
Touch Support, Inc. 2011 - 2012
Ryla Teleservices May 2010 - May 2011
Skills
Cloud Computing, Linux, Servers, Data Center, Windows Server, Virtualization, MySQL, Apache, VMware, Web Development, DNS, RHEL, CentOS, cPanel, Virtuozzo, Exim, CSF, OpenVZ, Shell Scripting, Sed, Awk, Cron, Xen, Linux System..., RedHat, Bind, Red Hat Linux, Bash, Debian, Iptables, System Administration, Troubleshooting, Technical Support
Education
ITT Technical Institute-Kennesaw 2009 — 2009
Universal Technical Institute of California Inc 2006 — 2007
Certificate of Completion, Automotive repair
Reliv International, Inc August 2013 - Present
Ryla Teleservices 2009 - 2010
US Census Bureau January 2009 - July 2009
McIntosh Little League Football Association 1999 - 2004
Boykin Elementary School March 1996 - May 1996
Tennessee Valley Authority November 1975 - August 1984
Sperry Univac June 1973 - November 1975
Skills
Microsoft Word, Customer Service, English, Research, Windows, Photoshop, Teaching, Public Speaking, Budgets, Negotiation, Editing
Education
Alabama Agricultural and Mechanical University 1969 — 1973
Bachelor of Science (BS)
McIntosh Union High School 1965 — 1969
Diploma, Business
Convergys September 2014 - Present
Rock Your Curves April 2014 - Present
Kroger April 2013 - Present
Alpine Access March 2011 - April 2012
Archbrook Laguna, LLC April 2010 - December 2010
Ryla Teleservices October 2009 - April 2010
NOVO 1 July 2007 - September 2008
Torco Inc June 2006 - June 2007
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Experience, BPO, Technical Support, Customer Service, Contact Centers, Data Entry, Troubleshooting, Customer Support, Customer Retention, Invoicing, Call Centers, Microsoft Excel, Microsoft Office, Outlook, Retail, Team Building, Training, Leadership, Microsoft Word, Team Leadership
Education
Career Centers of Texas 2005 — 2006
Diploma, Computer Business, 4.0
Tarrant County College 2002 — 2002
Diploma, Office Administration
Ambassador Staffing March 2014 - September 2014
AlliedBarton Security Services 2011 - 2013
Atlas Logistics April 2011 - September 2011
RYLA Teleservices May 2010 - January 2011
Turner Job Corps February 2009 - March 2010
Aircraft Service International Group 2008 - 2009
Skills
Superior customer..., MS Office proficiency, Electronic surveillance, Problem-solving skills, Cash register operations, Skilled in call center..., Medical terminology..., Shipping and receiving..., Training development..., Organized with Strong..., Fast Learner, Customer Service, Security, Microsoft Office, Training, Protection, Surveillance, Enforcement, Security Operations, Social Media Marketing, Patrol, Physical Security, Microsoft Excel, Corporate Security, Microsoft Word, Forklift Operator
Education
Turner Job Corps 2009 — 2010
CMMA Certification, Medical Office Support
Alabama State University 2006 — 2007
Political Science and Government
Cobb Adult Education Center 2004 — 2005
General Education Diploma, General Studies
National Seminars Training October 2012 - Present
Liberty Tax Service 2011 - 2013
Deluxe Corporation January 2009 - November 2010
HomeAdvisor, Inc (formerly ServiceMagic) October 2007 - December 2008
RYLA Teleservices 2003 - 2004
Mid City Business Center July 1996 - July 2000
Skills
Customer Service, Customer Relations, Selling, Small Business, Account Management, Sales Coach, New Business Development, Sales Management, SEM, B2B, Sales Presentations, Consultative Selling, Team Building, Coaching, Contract Negotiations, Direct Marketing, Online Advertising, Public Relations, Operations Management, Process Improvement, Sales, Digital Marketing, SEO, Entrepreneurship, Business Planning, Change Management, Email Marketing, SaaS, Project Planning, Social Media Marketing, Lead Generation, Program Management, Social Media, Sales Operations, Advertising, Leadership, Customer Retention, Leadership Development, Team Leadership, Business Analysis, Recruiting, Public Speaking, Project Management, Microsoft Word, Social Networking, Business Development, Marketing, Marketing Strategy, Strategic Planning, Online Marketing
Education
Iowa State University 1977 — 1981
Baccalaureate, Community & Regional Planning
Starmount Life Insurance April 2015 - Present
Vertex Business Services June 2006 - April 2015
Ryla Teleservices January 2004 - June 2006
Skills
Business Process..., Management Consulting, Resource Coordination, Project Management, Customer Experience, Service Level Management, Cost Reduction..., Team Leadership, Business Process Mapping, Customer Service..., Leadership, Operations Management, Training, Vendor Management, Customer Service, Management, BPO, Business Process, Customer Satisfaction, Call Centers, Process Improvement, Team Building, Program Management
Education
Herzing University-Atlanta 2008 — 2012
Bachelor of Science (B.S.), Business Administration/Management
McKesson Health IT August 2015 - Present
Hill Phoenix April 2014 - Present
United States Air Force January 2012 - Present
US Air Force Reserve April 2011 - Present
United States Air force (USAF) Reserves April 2011 - Present
Apex Systems December 2014 - June 2015
Victory World Church 2007 - 2013
Wendy’s Arby’s Group October 2010 - March 2011
Ryla Teleservices April 2010 - September 2010
INCOMM MERCHANT SERVICES October 2007 - March 2010
Skills
Security Clearance, Military, DoD, Air Force, Information Assurance, Military Operations, Military Experience, Command, Program Management, National Security, Security+, Defense, Technical Support, Troubleshooting, CompTIA Security, Windows 7, Microsoft Office, CompTIA Security+, Customer Service, Microsoft Word, Microsoft Excel
Education
Georgia Perimeter College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Communications
Gwinnett College 2007 — 2009
Associate's degree, Medical Assisting
University of Lagos 2004 — 2006
Diploma, Computer Science
Paycation Travel January 2015 - Present
On Anotha Level Catering September 2014 - Present
Manpower August 2011 - Present
DHL August 2011 - January 2014
United Blood Services March 2011 - August 2011
Ryla Teleservices November 2009 - January 2010
Schlesinger Associates October 2006 - October 2008
Great Stops January 2006 - October 2006
Skills
Customer Service, Outlook, Customer Satisfaction, Call Center, Word, Excel, Computer Repair, Microsoft Word, Call Centers, System Administration, Microsoft Excel, Data Entry, Recruiting, Troubleshooting, Windows 7
Education
Phoenix College 2012 — 2013
Certification, Computer Programming
ITT Technical Institute-Atlanta 2008 — 2011
Associates, Computer Science
LegalShield, Independent Associate September 2014 - Present
Oglethorpe University July 2014 - Present
Courts of Praise Family Worship Center, COGIC August 2013 - Present
Beulah Heights University August 2010 - May 2014
New Beginning Full Gosepl Baptist Church February 2013 - April 2013
Ryla Teleservices June 2008 - August 2009
Target March 2004 - December 2007
Skills
Microsoft Excel, Microsoft Office, Facebook, Customer Service, Recruiting, Microsoft Groove, Microsoft Publisher, Microsoft Word, Newsletters, Newsletter Production, Email Marketing, Social Media, Social Networking, Communication Skills, Blackberry, Cashiering, PowerPoint, Teamwork, Data Entry, Social Media Marketing, Administrative..., Retail, Student Recruiting, Admissions, Blackboard, Event Planning, Nonprofits, Theology, Systematic Theology, Liturgy, Youth Ministry, Event Management, Religious Studies, Training, Editing, Biblical Studies, Preaching, Data Analysis, Volunteer Management, Church Events, Youth Mentoring, Fundraising, Leadership Development
Education
Ohio Christian University 2015 — 2017
Master’s Degree, Pastoral Care and Counseling; Practical Theology
Beulah Heights University 2009 — 2013
Bachelor of Arts (B.A.), Religion/Religious Studies
Womens Pregnancy Center January 2013 - Present
Presentation Is Everything June 1999 - Present
1st Choice DME Consulting May 2011 - October 2011
Ryla Teleservices December 2008 - March 2011
SafePath Children's Advocacy Center 2005 - 2008
Engineering Design Technologies 2001 - 2003
Skills
Program Management, Non-profits, Outlook, Event Planning, Photoshop Elements, PowerPoint, Nonprofits, Newsletters, Microsoft Office, Call Centers, Fundraising, Customer Service, Strategic Planning, Team Building, Marketing, Sales, Team Leadership, Time Management, Community Outreach, Budgets, Microsoft Word, Public Speaking, Management, Coaching, Project Management
Education
Kennesaw State University - Michael J. Coles College of Business 1978 — 1983
Marketing
FEMA November 2014 - Present
Loudoun County March 2012 - October 2014
Macy's October 2011 - March 2012
Ryla Teleservices March 2008 - April 2010
WellStar Health System September 2006 - June 2007
Eatzi's Market and Bakery March 2004 - December 2005
Skills
Typing, Filing, Coaching, Customer Satisfaction, Time Management, Customer Service, Data Entry, Call Center, Human Resources, Recruiting, Administrative..., Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Leadership Development, Retail, Telephone Skills, PeopleSoft, Fax, Office Administration, Office Management, Medical Terminology, PowerPoint, Spreadsheets, Training, Interviews, Employee Relations, HRIS, Customer Experience, Onboarding, Teamwork, Multi-line Phone, Employee Training, Cashiering, Confidentiality, Call Centers, Management, Process Improvement
Education
George Mason University 2012 — 2012
Certificate, Human Resources Management/Personnel Administration, General
American InterContinental University Online 2005 — 2007
Bachelor's of Science Degree, Criminal Justice
Georgia State University 2002 — 2005
none, Respiratory Therapy
Frederick High School 1998 — 2002
Diploma, Nursing
Sprint August 2012 - Present
RYLA Teleservices December 2008 - November 2009
Freight Car America April 2008 - October 2008
Menard INC. May 2005 - November 2007
Skills
SQL, Cisco Technologies, Microsoft Office, Telecommunications, Wireless, VoIP, IP, Mobile Devices, MPLS, Vendor Management, LTE, Troubleshooting, Help Desk Support, Customer Satisfaction, Java, C++, Network Administration, Customer Service, Microsoft Excel, Training, T-SQL, T-SQL Stored Procedures
Education
Georgia Perimeter College 2015 — 2017
Associate's Degree, Computer Science
The Taproom at Dubsdred November 2012 - Present
United Way of America January 2012 - Present
Wildside Bar and Grille June 2011 - Present
Wildside Bar and Grille July 2011 - November 2012
Wildside Bar and Grille June 2011 - November 2012
Capital Transportation Solutions October 2010 - June 2011
Ryla Teleservices June 2009 - September 2010
Skills
Organizing, People Skills, Punctual, Customer Service, Word, Microsoft Office, Excel, Customer Relations, Microsoft Word
Education
University of Central Florida 2014 — 2016
Master's degree, School Counseling
Kennesaw State University 2008 — 2012
Bachelor of Science, Psychology
Kennesaw State University 2008 — 2010
Bachelor of Science, Psychology
Georgia Perimeter College 2005 — 2007
Budd Enterprises March 2013 - Present
Werner Enterprises July 2010 - Present
Ryla Teleservices December 2007 - November 2009
National Custom Brokers and Forwarders Association November 2006 - July 2007
National Custom Brokers and Forwarders Association November 2006 - July 2007
U.S. Wheat Associates December 2001 - November 2006
Skills
Freight, Transportation, Call Centers, Trucking, Customer Service, Microsoft Office, Management, Public Speaking, Microsoft Excel, Strategic Planning, Social Media, Team Building, Entertainment, Event Planning
Education
Monroe College 1990 — 1991
Business Administration and Management, General
Jet Food Stores July 2013 - Present
THE FEED STORE RESTAURANT May 2011 - January 2012
Ultimate Staffing February 2011 - May 2011
MID GEORGIA COURIER June 2010 - December 2010
RYLA TELESERVICES May 2009 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Outlook, Windows, Teaching, HTML
Education
University of Phoenix 2010 — 2012
Greenwood High School
University of Phoenix
Crowne Plaza® Hotels & Resorts January 2014 - Present
AT&T Mobility May 2012 - Present
Walmart May 2010 - Present
FGX International May 2011 - September 2011
RYLA Teleservices July 2009 - June 2010
Kennesaw State University 2007 - 2008
Skills
Call Center, Cashiering, Sales, Retail Sales, Merchandising, Customer Service, Customer Retention, Customer Oriented, Microsoft Office, Email Marketing, Social Promotion, Radio Broadcasting
Education
Chattahoochee Technical College 2012 — 2014
Cedar Grove High School 2000 — 2004
High School/Secondary Diplomas and Certificates
Holsey Temple C.M.E Church January 2012 - Present
U.S Department Of Labor September 2009 - Present
Best Academy 2012 - 2014
Ryla Teleservices August 2007 - August 2010
Murrell's Cafe @ Scholars September 2008 - May 2010
Luther King Jr. Community Service January 2007 - January 2009
Ryla Teleservices 2005 - 2009
Skills
ADP HRB, iPay, PCPW, Positive Employee..., Financial Accounting, Financial Reporting, Accounting, Bookkeeping, Customer Satisfaction, Organizational..., Performance Management, Strategic Planning, Customer Service, Employee Relations, Employee Benefits, Leadership, Benefits Administration, Microsoft Excel, Coaching, Human Resources, Management, Training, Payroll, Recruiting, Nonprofits, Team Building, Time Management, Policy, Deferred Compensation
Education
Atlanta Metropolitan College
Associate of Science, Accounting
Hoff and Leigh, Inc October 2011 - Present
Ryla Teleservices November 2010 - February 2011
The Home Depot May 2010 - November 2010
Panera Bread July 2009 - November 2010
Skills
Photography, Portrait Photography, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Publisher, Photoshop, Data Entry, Administrative..., Receptionist Duties, Customer Service, Customer Oriented, Customer Retention, Cashiering, Food Service, Barista Training, iPhone, Mac, PC, Social Networking, Facebook, Twitter, Wordpress, Creative Writing, Fast Learner
Education
Santa Monica College 2012 — 2014
Pikes Peak Community College 2009 — 2011
NewTech Consulting May 2010 - August 2010
Ryla Teleservices July 2008 - August 2008
Skills
Business Analysis, Problem Solving, Word, Analysis
Education
Southern Polytechnic State University 2009 — 2010
M.Sc, Systems Engineering
Kennesaw State University 2004 — 2008
B.Sc, Information Systems
Terminix Service, Inc. March 2012 - Present
Ryla Teleservices December 2008 - January 2012
Ryla Teleservices May 2008 - December 2008
Manpower-RBS Lynk November 2007 - January 2008
Sutherlin Nissan March 2007 - July 2007
Liberty Health Advantage August 2006 - December 2006
Healthfirst Inc March 2004 - June 2006
Stuart Transportation February 1999 - February 2004
I.A.R Securities November 1997 - December 1998
Skills
Analysis, Workforce Management, Program Management, Call Centers, Avaya, Marketing, Sales, Customer Service, Performance Management, Troubleshooting, Operations Management, Payroll, Call Center, Sales Management, Account Management, Training, Customer Satisfaction, Leadership, Customer Retention, Team Building, Quality Assurance, Management, Coaching, Recruiting, Team Leadership, Avaya Technologies, Employee Training
Education
Nassau Community College 2001 — 2003
A.A, Communication
SUNY Old Westbury May 2003 2001 — 2003
B.A, Political Science & Economics
Martin Luther King Jr. Award, 2003 Old Westbury Alumni Association
Bachelor's degree, Political Science and Government
Fulton County Schools August 2014 - Present
InterContinental Hotels Group (IHG®) 2015 - 2015
Abercrombie & Fitch January 2013 - January 2014
Emory University February 2011 - April 2013
Ryla Teleservices May 2010 - August 2010
Skills
Microsoft Excel, Microsoft Office, Recruiting, Human Resources, Customer Service, Management, Retail, Research, Interviews, Finance, PowerPoint, Microsoft Word, Data Analysis, Teamwork, Time Management, Educational Technology
Education
Emory University 2010 — 2013
Bachelor of Science (B.S.), Applied Mathematics and Economics, 3.2
Morehouse College 2008 — 2009
Did Not Graduate, Economics
Baylor Scott & White McKinney February 2015 - Present
Coldwell Banker Residential Brokerage January 2014 - Present
Holiday Retirement August 2012 - December 2013
Ryla Teleservices June 2010 - July 2012
Millward Brown March 2009 - February 2010
Research International April 2003 - January 2009
Skills
Real Estate, Sellers, First Time Home Buyers, Short Sales, Foreclosures, Referrals, Relocation, Marketing Research, Investors, Negotiation, Relocation Buyers, Move Up Buyers, Healthcare
Education
Texas Woman's University 2015 — 2017
Master’s Degree, Business Administration & Health System Management
Maseno University
BSc Applied Statistics
Ultimate Software September 2012 - Present
Revise Consulting Group February 2010 - August 2012
Ryla Teleservices July 2009 - December 2009
Starbucks February 2005 - December 2005
Atlantis Paradise Island Hotel August 1999 - July 2005
Skills
Knowledge of Microsoft..., Experience with..., bility to work with..., Data Entry, Customer Service, Outlook, Administrative..., Microsoft Office, Microsoft Excel, File Management, Office Administration, Fax, Filing, Time Management, Office Management, Linux, Windows XP, Windows Vista, SQL, Microsoft Word, PowerPoint, Customer Satisfaction
Education
DeVry University 2007 — 2011
Degree Program: Bachelor's, Business and Administration concentrating in Health Services Management
Devry UIniversity 2007 — 2011
Bachelor of Business Administration, Health Services Management
Auburn University of Montgomery AUM
Certificate, Medical Terminology
The Coca-Cola Company May 2012 - Present
Spherion May 2011 - April 2012
Ryla Teleservices January 2009 - August 2011
Mactec 2007 - 2008
Integrated Pharma Technologies 2003 - 2005
IC Optics 2003 - 2003
Skills
Call Center, Management, Customer Service, Customer Satisfaction, Microsoft Office, Recruiting, Outlook, Microsoft Excel, Account Management, Workforce Management, Data Entry, Microsoft Word, Training, Customer Retention, PowerPoint, Team Leadership, Talent Acquisition, Lotus Notes, Performance Management, Team Building, Onboarding, Process Improvement, Vendor Management, Call Centers, Coaching, Leadership, Employee Relations, Team Management, Forecasting, Sales, Time Management, Quality Assurance, Inventory Management, Human Resources, Operations Management, Access, Software Documentation, Teamwork, Change Management, Process Scheduler, Negotiation, Employee Training, Customer Experience, Retail, System Administration, Troubleshooting, Budgets, Payroll, Analysis
Education
Frank H Morrell High School 1996 — 2000
High School Diploma
NJIT
N/A
Regions Financial Corporation November 2013 - Present
TeleTech August 2011 - September 2013
NEW Corp June 2011 - August 2011
Domino's Pizza September 2009 - December 2010
Ryla Teleservices November 2008 - August 2009
TDM Research April 2008 - January 2009
Pizza Hut Call Center May 2007 - January 2008
Skills
Customer Service, Customer Satisfaction, Microsoft Word
Education
Atlanta Metropolitan College
Fairfield High School
Kennesaw State University
Arts, Entertainment, and Media Management
Independent Licensed Heath and Life, Property & Causality Insurance Broker August 2012 - Present
State of Board of Pardons and Parole March 2011 - Present
Precise Processors/Consultants 2004 - Present
Getinsured 2012 - 2014
Ryla Teleservices March 2010 - February 2012
Skills
Microsoft Office, Call Centers, Customer Service, Leadership Development, Teaching, Organizational..., Staff Development, Insurance, Nonprofits, Community Outreach, Background Checks, Team Building, Public Speaking, Employee Benefits, Training, Leadership
Education
University of Detroit Mercy 2001 — 2007
MA, Criminal Justice
Pershing High School 1984 — 1987
Hewlett-Packard October 2013 - Present
Hewlett-Packard November 2012 - Present
RYLA Teleservices January 2009 - October 2009
McKesson Provider Technologies April 2004 - October 2008
ITRecipe, Inc August 2003 - April 2006
Injoy, Inc. November 2000 - August 2003
Automated Solutions Key April 1996 - October 2000
ForeFront Direct, Inc April 1996 - August 1997
Access Computer, Inc December 1994 - April 1996
US Army March 1988 - August 1992
Skills
Customer Relations, Systems Management, Crisis Management, Problem Solving, Team Building, Change Management, Disaster Recovery, Cross-functional Team..., Performance Management, Teamwork, Training & Development, Compliance Management, Contract Management, Organizational Structure, Customer Service, Service Management, Project Portfolio..., Employee Training, Data Center, CRM, ITIL, Leadership, Management, Security, Servers, Strategy, System Administration, Call Centers
Education
Kennesaw State University - Michael J. Coles College of Business 2010 — 2012
Bachelor of Business Administration (BBA), Finance, 3.66
Hillsborough Community College 1993 — 1995
Computer Sciences
Vintage Enterprises June 2007 - Present
Ryla Teleservices October 2006 - March 2007
Borders Books 2004 - 2006
Whole Foods Market 2002 - 2004
Kroger Stores 1996 - 2002
Harrys Farmers Market 1995 - 1996
Sam's Club 1988 - 1995
US Army 1978 - 1990
United States Army 1975 - 1988
Education
Northern Illinois University 1974 — 1978
BS, Business Management
ProCore Solutions December 2009 - Present
Cachet Fine Jewelry, Inc. October 1988 - Present
Ryla Teleservices December 2008 - September 2009
Skills
Networking, Entrepreneurship, Coaching, Small Business, Business Development, Solution Selling, Social Networking, Sales Management, Social Media Marketing, Team Building, Social Media, Online Advertising, Customer Service, Copywriting, Copy Editing, Marketing Copy, Promotional Copy
Education
University of Montevallo 1979 — 1982
BS, Business - Management
University of Montevallo
Bachelor of Business Administration (BBA), Business Administration and Management, General
Ecova July 2011 - Present
Rock the South October 2009 - December 2009
Ryla TeleServices May 2009 - October 2009
Franklin Graham Festival October 2008 - December 2008
Integral Choice December 2006 - May 2008
CEOcast, Inc November 2000 - April 2006
Skills
Proofreading, Computer Graphics, Information Technology, HVAC, Troubleshooting, Software Documentation, Computer Hardware, Computer Maintenance, Dreamweaver, SharePoint, Web Design, Windows XP, Visio, Microsoft Exchange, Visual Studio, Project Management, Help Desk Support, Microsoft Excel, Databases
Education
Long Island University, Brooklyn Campus 2004 — 2006
Master of Arts (MA), Computer Graphics
Long Island University, Brooklyn Campus 1998 — 2003
Bachelor's degree of Science, Information Technology
Uber September 2014 - Present
2nd Nature CPR April 2011 - Present
Tapestry Youth Ministries October 2010 - November 2011
Indiana Tech 2007 - 2011
Ryla Teleservices December 2009 - August 2010
Stopover Inc February 2009 - September 2009
Resource Treatment Facility September 2008 - February 2009
Damar Services June 2007 - August 2008
St. Elizabeths August 2005 - February 2007
Larue Carter Memorial Hospital February 2006 - September 2006
Skills
Public Speaking, Crisis Intervention, Community Outreach, Grant Writing, Non-profits, Social Services, Fundraising, Volunteer Management, Event Planning, Program Evaluation, Data Entry, Youth Development, Teaching, Mental Health, Research, Experienced Trainer, Cpr Certified, CPR INSTRUCTOR, First Aid, Coaching, CPR Certified
Education
Indiana Institute of Technology 2008 — 2011
Bachelor's degree, Human Services, General
lew wallace high school 1995 — 1999
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
American Heart Association
BLS Instructor, Health Care Training
self December 2010 - Present
Ryla Teleservices October 2009 - December 2010
Proinvidia, LLC April 2007 - October 2009
Connectors & Controls, Inc. November 1995 - April 2007
Skills
Direct Sales, Customer Service, Customer Satisfaction, Customer Retention, Customer Oriented, Customer Support, Customer Engagement, Customer Acquisition, Customer Insight, Sales Management, Sales Operations, Sales Process, Invoice Processing, Invoicing, Sales Order Processing, Purchasing, Purchasing Processes, Purchase Requisitions, Computer Science, Computer Repair, Computer Proficiency, Computer Maintenance
Education
Middle Tennessee State University 1988 — 1990
Associate's degree, Computer Science / Chemistry, 3.8 GPA
Exel February 2013 - Present
Catastrophe Management Solutions June 2011 - February 2013
Catastrophe Management Solutions April 2010 - June 2011
Ryla Teleservices March 2009 - March 2010
Mobile Aerospace Engineering January 2007 - January 2009
Hertz Reservations Center January 2004 - January 2007
Skills
Customer Service, Team Leadership, Team Building, Teamwork, Microsoft Office, Microsoft Excel, SAP, Microsoft Exchange, Lotus Notes, Microsoft Office 2007, Typing, Office Administration, Front Office, Office Equipment, Microsoft Office..., Access, Typewriter, Spreadsheets, Calculator, Management, Quality Assurance, Human Resources
Education
Troy University 2009 — 2013
Bachelor's degree, Psychology
John L. Leflore High School
High School Diploma
Metro PCS September 2011 - March 2012
Ryla Teleservices November 2008 - March 2010
Skills
Problem Solving, Collaborative Problem..., Operating Systems, Sales, Direct Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Technologies, Telecommunications, Telephone, Telegence, Avaya, Avaya IP Telephony, Phone Skills, Phone Etiquette, Photoshop, Writing, Creative Writing, Public Speaking, Spreadsheets, Call Center, Calculations, Calendars, Call Center Development, Talking, Easy to Talk to, Negotiation, PowerPoint, Teamwork, Team-oriented, Team Leadership, Customer Experience, Great Personality, Great Motivator, Awesomeness
Education
Alabama Agricultural and Mechanical University 2007 — 2008
Not obtained, Computer Science
Market Plaza International March 2011 - November 2011
Ryla Teleservices August 2010 - March 2011
Red Wing Shoe Co. February 2009 - May 2010
Education
University of Phoenix 2011 — 2018
Associates in Criminal Justice, Criminal Justice
Pikes Peak Community College 2010 — 2016
Nursing, Associates in Forensic Science, Nursing and Criminal Justice
Titan High School 2006 — 2009
High School Diploma
ECPI University October 2013 - Present
BAE Systems Information Technology March 2012 - January 2013
BAE Systems IT May 2011 - July 2012
BAE Systems IT February 2010 - June 2011
RYLA Teleservices September 2008 - November 2009
CAU-TV September 2007 - December 2007
Clark Atlanta University Department August 2005 - May 2007
WSB-TV February 2007 - April 2007
Skills
Editing, Teamwork, Event Planning, Public Speaking, Training, Leadership, Program Management, Microsoft Office, Outlook, Customer Service, PowerPoint, Process Scheduler, Government, Mac, Recruiting, Event Management, Microsoft Excel, Public Relations, Management, Video Production, Data Entry, System Administration, Process Improvement, Administration, College Recruiting, Analysis, Interviews, SharePoint, Social Networking, Team Building
Education
Clark Atlanta University 2004 — 2007
2007Bachelor of Arts, Mass Media Arts; Television, Radio, and Film
Howard University
Certification, Media Sales
Bethune-Cookman College 2003 — 2004
B.A, Mass Communications
Norred & Associates February 2010 - Present
Ryla teleservices October 2009 - May 2011
Walmart supercenter December 2006 - November 2009
Skills
ASP Baton, Pepper Spray, Mobile Patrol, Event Security, Security Training, Baton, Manned Guarding, Private Security, Security, Corporate Security, Crowd Control, Security Operations, Personal Security, Personnel Security, Personal Protection
Education
Georgia Perimeter College 2011 — 2013
Sears Outlet Stores, LLC June 2014 - November 2014
Urban Body Fitness Studio March 2014 - June 2014
Urban Body Fitness Studio August 2012 - June 2014
Gap Inc./Old Navy June 2012 - December 2012
Ryla Teleservices 2010 - 2011
Skills
Customer Service, Sales, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Business Communications, Training, Retail, Event Management, Time Management, Research, Data Entry
Education
Georgia State University 2011 — 2013
Bachelor of Arts (B.A.), Political Science and Government
Bakersfield College 2007 — 2009
Associates, Business Administration
GE Aviation October 2014 - Present
MCG Business Solutions December 2012 - August 2014
Continental Motors, Inc. September 2012 - December 2012
Adam Systems December 2010 - August 2011
RYLA TELESERVICES May 2009 - December 2010
ADP September 2002 - January 2009
Sears Holdings Corporation 1999 - 2001
Skills
FAA Certifications, Airframe, PowerPlant, Salesforce.com, Microsoft CRM, Project Planning, Project Management, Project Coordination, TCP/IP, Altiris Deployment..., Windows System..., Microsoft Office, VPN, Cisco Routers, Dealer Operations, ADP E-Time, Hardware, Process Improvement, Quality Assurance, Servers, Troubleshooting, Integration, Technical Support, Customer Service, Management, Networking, Team Building, Training
Education
Enterprise State Community College 2012 — 2012
AAS, Aviation Maintenance Technology
University of South Alabama 2002 — 2002
MCSE
Alabama Aviation Technical College 1999 — 2001
Aviation Maintenance (A & P)
Ryla Teleservices February 2010 - August 2011
West at Home October 2008 - May 2011
West at Home October 2008 - May 2011
Home Child Day Care February 2007 - August 2008
Axiom Staffing - EKA Chemicals November 2004 - February 2007
Trina Stinson December 2003 - August 2004
EarthLink January 2002 - December 2003
EarthLink April 2001 - December 2001
Beckman-Coulter February 1998 - March 2001
Sunset Orthopaedics September 1994 - January 1998
Skills
Team Leadership, Call Center, PowerPoint, Customer Service, Software Documentation, Troubleshooting, Customer Satisfaction, PeopleSoft, Databases, Telephone Skills, Public Speaking, Invoicing, Management, Process Improvement, Data Entry, Marketing, Leadership, Teamwork, Lotus Notes, Accounting, Government, Training, Windows, Team Building, Microsoft Word, Microsoft Excel, Sales Operations
Education
University of Phoenix
BSIT, ISS Information Security Systems
Western International University
Associates Degree, Business
Aon Hewitt August 2011 - Present
Serco - North America April 2010 - August 2012
Norfolk Southern Corporation January 2011 - May 2011
Ryla Teleservices April 2009 - November 2009
Compucredit November 2004 - April 2009
In Person Services, Inc November 2002 - November 2004
Skills
Risk Management, Banking, Unix, Linux, SQL, Software Documentation, Java, Customer Service, Microsoft Office, Quality Assurance, Project Management, Microsoft Excel
Education
Southern Polytechnic State University 2009 — 2011
Master of Science, Information Technology
Georgia State University 2004 — 2008
Bachelor of Science, Computer Science
I work as a Freelance contractor for Peak Systems, Inc- Work Market & Field Solutions September 2011 - Present
Dell Computer, Inc. September 2010 - 2011
RYLA Teleservices March 2009 - December 2009
Motorola / Symbol 1990 - 2008
Skills
Wireless Networking, Technical Support, Switches, Networking, Wireless, Customer Satisfaction, Laptops, Hardware, Mobile Devices, LAN-WAN, Troubleshooting, Wireless networking ..., KVM Switches
Education
Middle Tennessee State University 1975 — 1976
Mass Communications
Louisiana State University 1974 — 1975
Business Administration
Mohawk Industries October 2014 - June 2015
CHEXAR NETWROKS January 2010 - January 2013
Ryla Teleservices May 2009 - January 2010
Aeropostale November 2007 - September 2009
Skills
Financial Risk, Risk Management, Financial Services, Banking
Education
Grand Canyon University 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Benevis August 2012 - January 2015
Central Refrigerated Service, Inc. May 2010 - July 2011
Ryla Teleservices November 2008 - April 2010
The Home Depot February 2006 - July 2009
Skills
Customer Service, Negotiation, Logistics, Microsoft Word, PowerPoint, Team Leadership, English, Transportation, Call Centers, Healthcare, Retail, Multi-task & Handle..., Teamwork, Citrix, SharePoint, Industrial Engineering
Education
Kennesaw State University 2015 — 2017
Bachelor’s Degree, Supply Chain Logistics
Southern Polytechnic State University 2014 — 2015
Bachelor’s Degree, Supply Chain Logistics, 4.0
Chattahoochee Technical College 2002 — 2007
Associate’s Degree, Information Systems, Networking Specialist, 3.1
eVerifile May 2012 - Present
Deloitte Consulting 2011 - 2012
RYLA Inc. June 2002 - November 2011
Ryla Teleservices June 2009 - December 2010
Dun & Bradstreet 1997 - 2002
Skills
Cross-functional Team..., Process Improvement, Outsourcing, Business Development, Business Intelligence, Mergers, Negotiation, Strategy, Business Strategy, Marketing, Change Management, Start-ups, Strategic Financial..., Strategic Planning, Vendor Management, Salesforce.com, Call Centers, Program Management, CRM, Forecasting, Management, Leadership, Project Management, Performance Management, Business Process..., Team Building, Workforce Management, Operations Management, Customer Experience, Account Management, Business Analysis, BPO, Call Center
Education
Kennesaw State University - Michael J. Coles College of Business 2009 — 2010
MBA
University of Dayton 1993 — 1997
B.A.
Universal Tennis Acadamy December 2014 - Present
Georgia State University June 2014 - Present
Georgia State University October 2013 - April 2014
BrandsMart USA August 2011 - February 2013
Ryla Teleservices June 2009 - November 2009
Skills
Pricing, Retail, Sales, Product Development, Sales Operations, Inventory Control, Customer Satisfaction, Customer Service
Education
Georgia State University - Andrew Young School Of Policy 2012 — 2015
Bachelor's Degree, Economics
Georgia Perimeter College 2008 — 2011
Associate of Science (AS), Business Administration and Management, General
Marietta High School 2004 — 2008
Marietta High School 2004 — 2008
State Farm October 2013 - Present
Kelly Services September 2012 - October 2013
DeVry University August 2011 - December 2011
Ryla Teleservices October 2010 - April 2011
Skills
Customer Service, Training, Customer Satisfaction, Time Management, Management, Event Planning, Data Entry, Social Media, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Team Building, Windows, iOS, PeopleSoft, Oracle, SharePoint
Education
DeVry University 2011 — 2015
Associates of Applied Science, Network Systems Administration
Momentum Telecom May 2015 - Present
TruGreen March 2015 - April 2015
Fabric.com August 2014 - October 2014
ITT Technical Institute June 2014 - August 2014
Alorica Inc October 2013 - June 2014
MedTech College January 2012 - June 2012
Olan Mills October 2010 - December 2011
Ryla Teleservices December 2008 - August 2010
Skills
Customer Service, Microsoft Office, Data Entry, 10 key, Virus removal and..., Installing Windows..., Adobe Creative Suite 3,..., Microsoft Office Suite, Windows 7, Sales, Management, Troubleshooting, Windows XP, Call Centers, Microsoft Office 2007, Telephone Skills, Mac, Adobe Acrobat, Fax, Help Desk Support, Office 2010, PowerPoint, Inventory Management, Customer Support, Teamwork, Time Management, Microsoft Word, Critical Thinking, Windows Server, QuickBooks, Light accounting, Microsoft Excel, Training, Leadership, Computer Hardware, Windows, Networking, Team Building, Public Speaking, Network Administration, Customer Satisfaction, Outlook, System Administration
Education
MedTech College 2012 — 2012
Certificate of Completion, IT Professional with Networking Technologies, 4.0
ITT Technical Institute 2005 — 2007
Associate's Degree in Computer Science, Information Technology-Multimedia, 3.5
Paulding County High School 1984 — 1988
Diploma, General and Vocational Studies, 3.0
Steppin Stones Preschool March 2015 - Present
Sentara Healthcare July 2012 - January 2015
City of Virginia Beach Department of Parks and Recreation May 2005 - July 2012
Ryla Teleservices December 2010 - June 2011
Skills
Proficient in Microsoft..., Experienced in..., Impeccable..., Excellent in problem..., Passion for assisting..., Successful in..., Multitasking, Ability to lead as well..., Creative ability in...
Education
Chowan University 2005 — 2007
none, Criminal Justice
Tidewater Community College 2003 — 2005
none, Adminstration of Justice
Salem Highschool 1999 — 2003
High School, General Studies
Uniformed Services University of the Health Sciences August 2015 - Present
US Army February 2009 - Present
SourceHOV August 2013 - August 2015
Select Staffing September 2012 - July 2013
RTI Billeting July 2010 - August 2012
RTI Billeting December 2009 - July 2010
RYLA Teleservices November 2008 - February 2009
Cobb County September 2008 - November 2008
Killeen Independent School District October 2007 - June 2008
Killeen Independent School District August 2004 - October 2007
Skills
Finance, Industrial Sector, PeopleSoft, Accounts Receivable, Applicant Tracking..., Account Reconciliation, Accounts Payable, General Ledger, Invoicing, Recruiting, Access, Expenses, Variance Analysis, Payroll, Analysis, Management, Customer Service, Microsoft Office, Sales, Leadership, Team Building, Training
Education
Grantham University 2014 — 2015
Master of Business Administration (MBA), Project Management
Bellevue University 2010 — 2011
BS, Management
Kroger October 2014 - Present
DeKalb County Government April 2010 - September 2013
Ryla Teleservices February 2009 - February 2010
US Postal Service November 1984 - June 2008
US Postal Service September 2007 - December 2007
Skills
Customer Service, Event Planning, Microsoft Excel, Sales Process, Human Resources, Microsoft Office, Marketing Strategy, Telecommunications, Sales, Strategic Planning, Team Building, Training, Budgets, Time Management, Sales Operations, Government Contracting, Microsoft Word, Marketing
Education
Strayer University 2009 — 2012
MBA, Government Acquisition
Davenport University 1999 — 2004
BBA, Marketing
ClearBridge Technology Group February 2015 - Present
Holiday Inn Express August 2014 - February 2015
Meliá Hotels International November 2013 - June 2014
Holiday Inn Express September 2011 - November 2013
Ryla Teleservices October 2010 - April 2011
Comfort Inn & Suites January 2010 - October 2010
Country Inn & Suites of Savannah Airport January 2009 - January 2010
Skills
Hospitality, Hotels, Hospitality Management, Customer Service, Hospitality Industry, Hotel Management, Food & Beverage, Front Office, Restaurants, Revenue Analysis, Training
Education
College of Continuing and Professional Education at KSU 2014 — 2014
Human Resources Management and Services
Ryla Teleservices April 2010 - July 2010
American InterContinental University February 2007 - June 2007
Ask-Kay Electrical Contractors June 2006 - December 2006
Electric Corp October 2003 - May 2006
Whitehaus Collection April 1999 - October 2002
Whitehaus Collection April 1999 - October 2002
Skills
Marketing, Photography, Advertising, Space Planning, Interior Architecture, Interior Design, Sustainable Design, SketchUp
Education
Kennesaw State University, College of Continuing Education
Administrative Coordinator Certificate, Certificates in Administrative Professional, Microsoft Office 2010 and Events & Meeting Management
American InterContinental University 2006 — 2009
BA, Interior Design
Gateway Community Technical College
AA and AS, Interior Design
GE Power & Water November 2014 - Present
Granite Services, Inc. (An Affiliate of GE Energy) May 2014 - October 2014
Prudential Georgia Realty July 2001 - March 2014
RYLA Teleservices July 2009 - May 2011
US Census Bureau December 2008 - May 2009
Pritchard & Jerden December 2000 - April 2001
Georgia Society of CPAs August 2000 - December 2000
Prudential Healthcare July 1997 - August 2000
Scottish Rite Children's Medical Center June 1995 - July 1997
Metropolitan Life Insurance Company January 1993 - June 1995
Skills
Account Management, Customer Service, Call Center, Negotiation, Customer Relations, Microsoft Office, PowerPoint, Problem Solving, Word, Call Centers, Recruiting, Real Estate, Healthcare, Microsoft Word, Training, Management, Process Improvement, Marketing Strategy, Sales, Leadership
Education
Central Michigan University 1987 — 1989
MSA, Health Administration
Fairleigh Dickinson University 1985 — 1989
Bachelor of Science, Marketing
Kelly Services August 2013 - February 2014
Ryla Teleservices December 2009 - May 2011
American Red Cross June 2008 - November 2009
Butler St YMCA May 2007 - August 2007
Skills
Customer Experience, Training, Customer Satisfaction, Microsoft Office, Customer Service, Call Centers, Research, Microsoft Excel, Policy, Non-profits, Data Entry, Outlook, Time Management
Education
Georgia Perimeter College 2012 — 2013
Associate of Science (A.S.), Biology/Biological Sciences, General
UNIVERSITY OF WEST GA
Huawei Corporate Events ManagementHuawei TechnologiesApril 2014 - Present
Huawei May 2012 - April 2014
Huawei December 2010 - May 2012
Various National Event Marketing Companies April 2005 - December 2010
Ryla Teleservices November 2007 - December 2009
Skills
Facilities Development, Facilities Operations, Facility Assessment, Facility Master Planning, Multi-Site Facilities, Vendor Management, Microsoft Office, PowerPoint development, Visio, Autodesk Software, CAD, Microsoft Excel, Photoshop, Building Analysis, Contractor Management, Contract Management, Space-planning, Leadership, Project Management, Space planning, Corporate Events, Facilities Management, Process Improvement, System Administration, Space Management
Education
Laguardia Community College
Liberal Arts and Sciences/Liberal Studies
Marriott Hotels April 2012 - Present
Let's Get Social May 2011 - Present
Urban Gossip by Ombo Apps. August 2011 - August 2013
Celebdirtylaundry.com October 2012 - January 2013
Ryla Teleservices October 2010 - May 2011
Bath & Body Works October 2010 - December 2010
Starbucks Coffee Company May 2004 - July 2010
Skills
Hospitality, Management, Brand Management, Social Media, Social Media Blogging, Social Networking, Facebook, YouTube, Instagram, Marketing, Twitter Marketing, Customer Service, Customer Relations, Customer Satisfaction, Training, Sales, Television, Blogging, Retail, Twitter, Writing, Communication, Marketing Strategy, Brand Development
Education
Kennesaw State University 2006 — 2010
Bachelor of Science, Communication with concentration in Media Studies
Mobile Area Education Foundation May 2014 - Present
ONE Consulting February 2014 - Present
Alorica January 2011 - February 2014
Ryla Teleservices January 2010 - January 2011
Jenkins Group Consulting, LLC June 2008 - January 2010
Aflac June 2008 - December 2009
Vinson & Elkins August 2007 - April 2008
Van Ness Feldman, P.C. September 2006 - 2007
DFI International, Inc. January 2003 - February 2006
Darryl Green Foundation 2002 - 2003
Skills
SPHR, Change Management, Strategic Planning, Performance Management, Employee Relations, Employee Training, Recruiting, Talent Management, Budgets, Applicant Tracking..., Employee Benefits, Human Resources, HRIS, HR Consulting, Career Development, Leadership, Training, Organizational..., Deferred Compensation, Coaching, Onboarding, New Hire Orientations, Call Centers, Interviews, Personnel Management, Payroll, Leadership Development, Management, Temporary Placement, Benefits Administration, Workforce Planning, Program Management, Talent Acquisition, Policy, Employee Engagement, Succession Planning, College Recruiting, Technical Recruiting
Education
Evangelical Theological Seminary 1999 — 2002
Master's degree, Divinity/Ministry
Spring Hill College 1995 — 1999
B.A., Political Science & English
Davidson HS
Currently unemployed - looking for a job June 2011 - Present
RYLA Teleservices September 2010 - December 2010
Education
University of Alabama 2005 — 2007
Master of Social Work (MSW)
Oakwood University 2001 — 2005
BSW, Social work
UnitedHealth Group October 2013 - Present
Sellers Iron Works January 2003 - January 2013
Ryla Teleservices January 2009 - January 2011
Ameripro Inspection Corporation January 2007 - January 2009
AOL October 1999 - January 2003
BGE Entertainment January 1992 - January 1999
Skills
Project Management, Television, Broadcast, Journalism, Video Production, Digital Media, Editing, Social Media, Video, Customer Service, Training, Marketing, Communication, Six Sigma, Press Releases, Management, Copywriting, Writing
Education
Post University 2015 — 2017
Doctor of Philosophy (Ph.D.), Psychology
Miles College 1995 — 1997
Communications, Communications/ Political Science
Alabama State University 1991 — 1992
Political Science/ Communications, Political Science
Frontier Christian High School 1990 — 1991
Diploma, Advance Studies
University of Alabama at Birmingham 1990 — 1991
General studies
Priority Payment Systems December 2013 - Present
Primerica Financial Services February 2009 - January 2015
Climatized Self Storage March 2010 - October 2012
Team Nissan April 2008 - November 2008
GS Cumberland February 2005 - March 2008
RYLA Teleservices March 2004 - March 2005
Cabarrus County Government September 1998 - September 2003
NBC Newschannel November 1992 - September 1998
NBC News Channel 1993 - 1998
WJMH Radio August 1984 - November 1991
Skills
Management, Skilled Labor, Marketing, Sales, Broadcast Journalism, Customer Service, Strategic Planning, Broadcast, Budgets, Customer Satisfaction, Coaching, Employee Benefits, Inventory Management, Process Improvement, Retail, Finance, E-commerce, Time Management, Team Building, Small Business, Public Relations, Public Speaking, Leadership, Social Networking, Sales Operations, Direct Sales, Leadership Development, Social Media Marketing, Training, Team Leadership
Education
University of Phoenix 1900 — 1904
Masters degree, Business Administration, 3.0
North Carolina Agricultural and Technical State University 1900 — 1901
Bachelors, Communication/Broadcast
Greensboro Grimsley HS 1900 — 1900
HS Diploma
U.S. Department of Veterans Affairs February 2013 - Present
Navy Recruiting District, Atlanta December 2009 - Present
Ryla Teleservices May 2008 - May 2009
Pitney Bowes April 2007 - March 2008
Skills
Microsoft Office, Data Entry, Interviews, Outlook, Lotus Notes, Defense Travel System, Office Support, Front Office Support, Teamwork, Editing, Recruiting, Executive Appointments, Customer Service, Instructor-led Training, Management, Team Building, Command, DoD, Security Clearance
Education
Troy University 2008 — 2010
Master of Science (M.S.), Human Resource Management
Troy University 2006 — 2008
Bachelor of Science (B.S.), Business Administration
KEY ACCOMPLISHMENTS June 2010 - October 2010
COVENTE, INC August 2008 - May 2010
RYLA TELESERVICES November 2007 - July 2008
Atlanta Falcons July 2006 - December 2007
Atlanta Spirit, LLC August 2005 - May 2006
Skills
Account Management, B2B, Email Marketing, New Business Development, Marketing Strategy, Customer Relations, Event Planning, Cold Calling, Public Relations
Education
The University of Kansas
Bachelor of Science, Journalism; Strategic Communications
Technical Polymers 2010 - 2014
Enterprise Rent-A-Car October 2006 - May 2013
RYLA TeleServices 2009 - 2010
Skills
New Business Development, Direct Sales, Contract Negotiation, Launching Of New..., Customer Service, Customer Relations, Team Building, Thermoplastics, Thermoplastic Elastomer
Education
Savannah State University 2002 — 2006
B.S., Biology/Chemistry
Douglas County Family and Children Services April 2010 - Present
Ryla Teleservices November 2008 - September 2009
Your Travel Biz August 2007 - September 2008
Clark Atlanta University September 2000 - July 2007
American InterContinental University July 1998 - September 2000
American InterContinental University January 1998 - January 2000
Skills
Customer Service, Goal Oriented, Public Speaking, Software Documentation, Microsoft Office, Training, Microsoft Excel, Leadership, Knowledge of Banner 8..., Team Building, Leadership Development, Coaching, Nonprofits, Microsoft Word, Staff Development, Staff Management, Team Leadership, Customer Relations, Customer Retention
Education
University of Phoenix 2008 — 2009
Master of Business Administration
State Farm Insurance January 2012 - March 2014
Ryla Teleservices September 2010 - December 2011
Convergys Corporation June 2008 - March 2010
Interactive Response Technologies January 2007 - June 2008
Liberty Medical Supply July 2005 - May 2006
Interactive Response Technologies January 2005 - July 2005
Coral Springs Middle School September 2003 - August 2004
Law Office of Jack Schrold October 2002 - June 2003
The Answer Group October 2000 - June 2002
Skills
Enterprise Software, Windows 7, Windows XP Professional, Computer Hardware, Pro Tools, Connectivity, Quicken, Siebel, Windows 98, Cakewalk, Fruity Loops, iPhone, AT&T, Internet Explorer, VPN, Blackberry, Printers, ABS, Music, Music Production, Music Theory, Music Instruction, Saxophone, Percussion, blues, jazz, Call Centers, Technical Support, Help Desk Support, Contact Centers, Software Documentation, Troubleshooting, Windows, Hardware, Call Center Development, Customer Service, Networking, Analysis, Customer Support, Service Desk, Avaya, Windows Vista, Telecommunications, Team Leadership, Software Installation, Windows XP Pro, Hardware Support, Microsoft Office 2007, Team Management, Leadership
Education
Nova Southeastern University 2003 — 2006
Bachelor of Science, Business Administration
Florida International University 1998 — 2001
Associate's, Music Teacher Education
Cassidy's Way, Inc. May 2015 - Present
Authentically U, LLC (formally Authentically U! personal assistants) July 2005 - Present
Authentically U October 2013 - Present
The DADPR project January 2011 - Present
Avon October 2011 - Present
Sol-Fusion 2005 - Present
Elarbee Thompson August 2008 - April 2011
Atlanta Spirit, LLC May 2007 - May 2009
The Estate of Coretta Scott King/Yolanda King December 2006 - May 2009
Ryla Teleservices 2006 - 2007
Skills
Public Relations, Event Planning, Leadership, Public Speaking, Nonprofits, Business Development, Coaching, Marketing Strategy, Social Media, CRM, Social Media Marketing, Time Management, Microsoft Office, Fundraising, Marketing Communications, Leadership Development, Sponsorship, Coordination, Wedding Planning, Small Business, Social Networking, Editing, Interviews, Competitive Analysis, Non-profit..., Social networking/media, Foundations, Personal Development, Luxury Lifestyle, Personal Support, Team Building, Training, Event Management, Leadership Mentoring -..., Wedding Planning and..., Personal Assisting, Grassroots Marketing, Lifestyle Management, Executive Scheduling, Volunteer Management, Press Releases, Newsletters, Strategic Communications, Brand Development, Community Outreach, Motivational Speaking, Publicity, Email Marketing, Blogging, Philanthropy
Education
Point University (formally Atlanta Christian College) 2009 — 2012
B.S., Business/Organizational Leadership
Spelman College 1998 — 2002
B.A., Sociology, Concentration: Criminal Justice
Northeast Academy of Health Sciences and Engineering 1995 — 1998
General, BioMedical Sciences
Millwood Schools 1994 — 1998
Diploma, General
SpelHouse
Delta Air Lines January 2014 - Present
Staffmark August 2013 - December 2013
Valdosta High School January 2012 - April 2012
Lowndes High School August 2011 - December 2011
Ryla Teleservices November 2009 - January 2011
Skills
French, Microsoft Office, SPSS, SAS, Teaching, Customer Service, Troubleshooting, Lesson Planning, Research, Higher Education, Statistics, Data Analysis, Microsoft Excel, Curriculum Design, Curriculum Development, Public Speaking, Tutoring, Editing, Qualitative Research, Fundraising, Access, Nonprofits, Event Planning
Education
Valdosta State University 2011 — 2012
Master of Arts (MA), Secondary Education and Teaching
Tuskegee University 2005 — 2009
Bachelor of Arts (BA), Political Science and Government
E L C C 2010 - Present
Center for Social Change 1996 - Present
Ryla Teleservices 2007 - 2009
Events Unlimited 1996 - 2009
Skills
Office..., Customer Service, Marketing and Promotions
Education
A. C. T. 2002 — 2004
Degree, Computer Systems Technology
N. B. I. 1989 — 1991
Associate in Business, Business Management/Business Administration
Morris Brown College 1986 — 1988
Associate in Science, Computer Science
Morris Brown College 1986 — 1988
Associate of Social Science, Psychology
Morris Brown College 1986 — 1988
Associate of Social Science, Psychology
RYLA Teleservices June 2009 - Present
Ryla Teleservices June 2009 - Present
ITT Tech March 2009 - Present
ITT-Technical School March 2009 - Present
Spectrum Associates, LLC December 2003 - February 2008
Tuskegee University August 2002 - July 2005
Education
Tuskegee University 2001 — 2005
BA, Architecture
Spring Hill College 1997 — 2001
Bachelor of Arts, English
Diagnostic Automation / Cortez Diagnostics, Inc. June 2015 - Present
RentPath March 2014 - May 2015
Airgas August 2012 - December 2013
CCG 2012 - 2012
RBS Markets and International Banking 2008 - 2010
First Data Corporation April 2006 - December 2007
Ryla Teleservices January 2004 - April 2006
Skills
Sales, Closers, SAP, Salesforce.com, STAR, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Mac OS, Portfolio Management, Poetry, Fashion Design, Stylists, Visual Styling, Project Management, Program Management, JavaScript, Strategic Planning
Education
California State University-Northridge 2001 — 2003
Bachelor’s Degree, Communication and Media Studies
Southern Polytechnic State University October 2011 - Present
The Home Depot April 2011 - Present
Morehouse School of Medicine April 2011 - September 2011
Ryla Teleservices April 2010 - February 2011
Macy's November 2007 - June 2010
Georgia State University September 2005 - November 2007
LeMoyne-Owen College October 2004 - August 2006
LeMoyne-Owen College August 2002 - September 2005
Sedgwick November 1997 - November 2001
Skills
Microsoft SQL Server, Active Directory, Windows Server, Java, JavaScript, Requirements Analysis, Business Analysis, Servers, Unix, XML, Operating Systems, Banner, Web Reports, Electronic Data..., Blackboard, One Port, Microsoft Office..., Unix Shell Scripting, PeopleSoft, Novell, SPSS, Gentran, Dos Shell Scripting, Progress, clientele, works, Visua, Cob
Education
Capella University 2012 — 2015
Doctor of Philosophy (PhD) (April 2015), Information Technology Project Management
University of Phoenix 2002 — 2004
Master of Science (MS), Computer Information Systems
LeMoyne-Owen College 1992 — 1996
Bachelor of Science (BS), Computer Science, 3.18
CBS Corporation August 2013 - Present
Comcast Spotlight February 2010 - April 2012
Ryla TeleServices October 2008 - March 2009
Allconnect June 2008 - September 2008
Strategic Print Marketing March 2007 - May 2008
TMP Worldwide July 2006 - December 2006
Coverdell December 2005 - June 2006
Electronic Data Systems November 2001 - October 2005
Doner January 1999 - June 2001
Doner January 1997 - January 1999
Skills
Media Buying, Advertising, Broadcast, Creative Direction, Lead Generation, Direct Mail, Leadership, Television, Management, Customer Satisfaction, Account Management, Budgets, Social Media, Online Advertising, Social Media Marketing, Media Planning
Education
Eastern Michigan University 1992 — 1997
bachelor of science, communications
U.S. Department of Veteran Affairs September 2015 - Present
Department of Veterans Affairs October 2013 - Present
The Habitat Company July 2012 - October 2013
U.S. Immigration and Customs Enforcement (ICE) February 2009 - August 2012
Ryla Teleservices 2005 - 2005
Skills
Public Speaking, Team Leadership, Government, Research, Microsoft Office, Community Outreach, PowerPoint, Public Policy, Leadership, Non-profits, Social Media, Budgets, Nonprofits, Analysis, Policy, Program Management, Project Planning, Microsoft Excel, Customer Service, Training, Strategic Planning, Project Management, Process Improvement, Marketing
Education
Chicago-Kent College of Law, Illinois Institute of Technology 2012 — 2015
Doctor of Law (J.D.), Law
Florida Agricultural and Mechanical University 2003 — 2008
Master of Business Administration (M.B.A.), Accounting and Business/Management
Silverton Mortgage Specialist January 2014 - Present
Amerisave Mortgage Corporation January 2007 - October 2014
Amerisave Mortgage Corporation January 2007 - October 2014
Amerisave Mortgage Corporation January 2007 - October 2013
Ryla Teleservices June 2008 - April 2009
Ryla Teleservices May 2007 - March 2008
Skills
Leadership, Management, Call Centers, Mortgage Lending, Loans, FHA, Customer Service, Sales Management, Refinance, Banking
Education
Georgia Southwestern State University 1999 — 2003
B.B.A., Human Resource Management
Fiserv INC October 2014 - Present
American Cancer Society November 2011 - Present
Rollins, Inc. January 2011 - November 2011
Ryla Teleservices January 2009 - January 2011
Sage Software July 2008 - November 2008
Lehman Brothers December 1999 - May 2008
Neuberger 1999 - 2002
The Chase Manhattan Bank January 1999 - September 1999
CIBC Oppenheimer November 1998 - January 1999
Skills
Servers, Business Analysis, Active Directory, Vendor Management, Routers, IBE, Disaster Recovery, Windows, Technical Support, Information Security, Operating Systems, Information Technology, Networking, Project Planning, Security, System Deployment, Troubleshooting
Education
City University of New York-Queens College
Political Science, International Politics
Accenture March 2015 - Present
EY January 2014 - February 2015
Huawei Technologies August 2010 - February 2011
Ciena November 2009 - July 2010
SMG Property Management July 2008 - November 2009
Ryla Teleservices March 2008 - July 2008
Exel August 2006 - February 2008
Skills
Technical Recruiting, Direct Sourcing, Creative Sourcing, Job Fairs, Interviews, Personnel Management, Sourcing, Human Resources, Recruiting, Leadership, Networking, HRIS, Talent Acquisition, SDLC, Onboarding, Management, Temporary Placement, Telecommunications, College Recruiting, Contract Recruitment, Applicant Tracking..., Vendor Management, Employee Relations, Cold Calling, New Hire Orientations, Sales, Search, Operations Management, Cloud Computing, Data Center, Payroll, Talent Management, Network Design, Hiring
Education
Kennesaw State University
MBA, Business Administration
Clark Atlanta University
Bachelor of Science
Miller Zell November 2011 - Present
ADR, LLC August 2010 - Present
Hi Five Digital Productions September 2006 - Present
Soul Circus Inc. January 2011 - November 2011
Brandmovers August 2007 - January 2011
Eleven Studio 2010 - 2010
Capstone Institute of Mortgage and Finance October 2003 - August 2007
Ryla Teleservices August 2002 - October 2003
Skills
User Interface Design, Art Direction, Interaction Design, Graphics, Illustrator, Digital Media, Animation, Adobe Creative Suite, Social Media, Creative Strategy, Graphic Design, Creative Direction, Advertising, Brand Development, Marketing, Interactive Advertising, Social Media Marketing
Education
Art Institute of Atlanta 2001 — 2005
BA Fine Arts, Media Arts and Animation
Art Institute of Atlanta
Bachelor of Arts (B.A.), Media Arts and Animation
Pat Salmon & Sons, Inc. June 2013 - Present
Florida Rock & Tank Lines November 2012 - June 2013
OTR Trucking Operations August 2010 - November 2012
Veolia Transportation March 2009 - August 2010
RYLA TELESERVICES December 2008 - March 2009
CON-WAY FREIGHT TRANSPORTATION September 2007 - October 2008
LOWELL REGIONAL TRANSIT AUTHORITY January 1997 - January 2008
Northeast News Distribution January 2004 - January 2005
Adax Machine Company Inc January 1997 - January 2001
Boston Communications Group & Continental Cablevision January 1995 - January 1997
Skills
Word, Excel, Scheduling, Access, Freight, Skills Training, Transportation, Training, Microsoft Excel, Trucking, Logistics, Process Scheduler, Dispatching, Transportation..., Microsoft Word, Transportation Planning, Customer Service, Operations Management, Management, Account Management, Strategic Planning, Fleet Management, Sales, Program Management, Team Building, Leadership, Microsoft Office, DOT regulations, Recruiting, Coaching, Public Transport, Human Resources, Payroll, Time Management, DOT Regulations
Education
University of Phoenix 2008 — 2010
incomplete, education and training
School Transportation Association of Massachusetts
Lowell High School
The Home Depot August 2014 - Present
The Home Depot October 2012 - August 2014
The Home Depot April 2010 - October 2012
Ryla Teleservices April 2009 - April 2010
The Contemporaries Art Foundation August 2006 - April 2009
Chevrolet Marketing Internship Program January 2006 - May 2006
Skills
Marketing, Market Research, Marketing Research, Event Planning, SPSS, Proofreading, Spreadsheets, Customer Service, Sales, PowerPoint, Social Media, Microsoft Excel, Microsoft Word, Microsoft Office, Research, Facebook, Social Media Marketing, Social Networking, Outlook, Data Entry, Art, Data Analysis, Team Building, Team Leadership, Teamwork, Marketing Communications, Advertising, Analysis, Account Management, Online Research
Education
Georgia State University - J. Mack Robinson College of Business 2002 — 2006
BBA, Marketing
Fairfax County Public Schools January 2013 - Present
Ryla Teleservices November 2008 - January 2013
Cobb County Schools December 2011 - December 2012
CarMax June 1999 - October 2008
Foot Locker October 1996 - June 1999
Army National Guard December 1991 - December 1997
Skills
Recruiting, Management, Retail, Sales, Sales Management, Start-ups, Event Planning, Purchasing, Customer Service, Team Building, Customer Satisfaction, Coaching, Sales Process, Direct Sales, Merchandising, Team Leadership, Inventory Management, Training
Education
Kennesaw State University 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Health and Physical Education/Fitness
AT&T August 2010 - Present
Ryla Teleservices March 2010 - July 2010
Dekalb County Schools September 2003 - May 2008
Verizon December 1999 - July 2003
Hilton July 1997 - November 1999
U.S. Army 127th Signal Bn. Ft. Ord CA May 1989 - February 1992
Education
Keller Graduate School of Management 2000 — 2002
Master of Telecommunications Management
Georgia State University 1996 — 1998
Bachelor, Interdisciplinary Social Sciences
Cheyney University of Pennsylvania 1992 — 1995
Secondary Education
State Farm July 2013 - Present
Knology, Inc June 2010 - October 2012
Ryla Teleservices May 2009 - March 2010
Arrow ECS, a.s. February 1997 - June 2007
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Project Management, Team Building, PowerPoint, Public Speaking, Outlook, Strategic Planning, Management, Project Planning, Time Management, Writing, Team Leadership, Coaching, Leadership, Training, Process Improvement, Event Planning, Event Management, Customer Satisfaction, Non-profits, Operations Management, Performance Management, Leadership Development, Human Resources, Program Management, FMLA
Education
DeVry University-Georgia 2011 — 2012
Bachelor of Applied Science (BASc), Human Resources Management and Services
Strayer University-Georgia 2007 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
Southern Regional Medical Center 2012 - 2013
RYLA Teleservices November 2008 - March 2010
RYLA Teleservices, Inc. September 2006 - December 2008
Skills
Quality Assurance, Customer Service, Direct Marketing, Short Sales, Packaging, Hotel Reservations, Hotel Management, Telemarketing, Public Speaking, Associate Minister, Prison Ministry, Microsoft Office, SAP, AS 100, Data Entry, Call Center, Cold Calling, Avaya, Hotel Booking, Call Centers
Education
Interdenominational Theological Center 2009 — 2012
Master of Divinity (M.Div.), 3.5
Shorter College
Bachelors of Science, Project Management, 3.2
FLEETCOR August 2013 - Present
Proacive Management Consulting October 2012 - August 2013
First Data Corp August 2005 - October 2012
Ryla Teleservices July 2002 - August 2005
Dun and Bradstreet August 1999 - July 2002
Dun and Bradstreet January 1995 - January 1999
Youth Homes of Mid America August 1992 - September 1993
Skills
Account Management, Business Development, CRM, Coaching, Cold Calling, Customer Service, Employee Training, Leadership, Management, Merchant Services, Sales, Sales Process, Salesforce.com, Selling, Team Building, Training
Education
University of Iowa
B.A, Sociology
Primerica May 2013 - Present
RYLA TELESERVICES August 2009 - April 2010
RYLA Teleservices August 2009 - April 2010
Skills
Call Centers, Customer Service, Telecommunications, Customer Satisfaction, Microsoft Office, Troubleshooting, Sales, Microsoft Excel, Customer Experience, Team Leadership, Microsoft Word
Education
Argosy University Phoenix 2011 — 2013
Bachelor's degree, Psychology
Everest Institute-Decatur 2009 — 2009
Certificate, Massage Therapy/Therapeutic Massage
Cox Communications October 2009 - Present
Ryla Teleservices January 2009 - October 2009
EarthLink August 2003 - January 2009
Skills
Call Center, Call Centers, Business Intelligence, Vendor Management, Customer Experience, Telecommunications, Training, Business Analysis, Cross-functional Team..., Business Process..., Process Improvement, Change Management, Management, Program Management
Education
Emporia State University
Bachelor's Degree, Business Adminstration and Marketing
University of Minnesota
Master of Business Administration (M.B.A.), Marketing
Youth Villages June 2012 - July 2013
Georgia Perimeter College 2013 - 2013
Ryla Teleservices January 2008 - January 2012
Ramada Inn January 2004 - January 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, PowerPoint, Public Speaking, Social Media
Education
Mississippi Valley State University 2005 — 2008
Bachelor of Arts, Sociology
Petmed March 2011 - Present
Companion Veterinary Hospital June 2010 - January 2011
Ryla Teleservices February 2010 - June 2010
Catastrophe Management Solutions May 2008 - August 2008
Brown's Hallmark December 2006 - January 2008
Veterinarian Hospital July 2003 - January 2006
Education
Tennessee State University 2011 — 2012
M.Sci, Agricultural Sciences: Animal Science
University of South Alabama
Bachelor of Science, Biology
Morehouse School of Medicine February 2014 - Present
Morehouse School of Medicine December 2011 - February 2014
Ryla Teleservices August 2009 - July 2011
Skills
Customer Service, Project Management, Customer Satisfaction, Outlook, Leadership Development, Process Improvement, Microsoft Office, Microsoft Excel, Microsoft Word, Recruiting, PowerPoint, Operations Management, Call Center, Data Analysis, Team Building, Time Management, Educational Technology, Higher Education, Program Management, Program Coordination, Program Development, Event Planning, Event Management, Fundraising, Grant Writing
Education
Tennessee State University 1999 — 2006
Bachelor of Science (B.S.), Multi/Interdisciplinary Studies- English, Philosophy, and Religious Studies
Ryla Teleservices October 2009 - January 2010
VP Marketing LLC November 2006 - May 2008
Westminster Community Charter School July 2003 - June 2005
AAA Western & Central July 2001 - August 2002
Kelly Services September 2000 - March 2001
Compliance Management Inc July 1998 - June 2000
Education
American Institute of Banking
A.I.B
Erie Community College
A.A.S, Criminal Justice; Medical Office Administration
RYLA Teleservices October 2009 - April 2011
Cracker Barrel April 2007 - June 2008
Victoria's Sercet May 2004 - January 2007
Skills
Customer Relations, Community Relations, Sales Support, Food & Beverage, Customer Retention, Community Development, Sales, Sales Operations
Education
Hampton University 2003 — 2007
B.S, Sport ManagementSept. 2003
Cox Media Group August 2011 - Present
Ryla Teleservices March 2009 - June 2011
Peek Enterprises November 2008 - June 2011
HRworks July 2005 - November 2008
Smart Document Solutions December 2000 - September 2004
Smart Document Solutions July 1999 - September 2004
Skills
Telecommunications:..., Recruitment, SAP FICO, SD, HR, Oracle, Human Resources, Consulting, ADP Payroll, ADP ReportSmith, ADP Payforce, PeopleSoft Payroll, HR,..., Technical Writing, Kronos WFC, Axiom, Taleo, Talent Management, PC Recruiter, E-Verify
Education
Radium Soft 2010 — 2010
Cerification, SAP FICO, SD, HR
DeVry University 1997 — 2001
Bachelors of Science, Telecommunication Management
PrideStaff April 2015 - Present
KAC March 2009 - April 2015
SIMOS Insourcing Solutions August 2008 - March 2009
Apollo August 2008 - December 2008
Zep January 2008 - August 2008
Ryla Teleservices July 2007 - January 2008
The Learning Cottage June 2004 - July 2007
Wachovia Bank January 1997 - May 2004
Skills
Human Resources, Interviews, Payroll, New Hire Orientations, Temporary Placement, Taleo, Management, Background Checks, Applicant Tracking..., Talent Acquisition, Employee Relations, Recruiting, Sales, Business Development, Training, Employee Training, College Recruiting, Technical Recruiting, Temporary Staffing, Hiring, Employee Benefits, Onboarding, Internet Recruiting, Sourcing, Staffing Services
Education
Kaplan University 2006 — 2011
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Ryla Teleservices 2006 - 2011
Golden Corral December 2003 - September 2006
Education
University of West Georgia 2011 — 2011
Macon State College 2005 — 2008
BS, Public Reltions
The Martin Law Group, LLC February 2012 - Present
MALACHI LAW GROUP June 2011 - November 2011
RYLA TELESERVICES March 2008 - June 2011
KING GRANT & ASSOCIATES March 2005 - November 2006
Skills
Administrative..., Outlook, Time Management, Invoicing, Telephone Skills, Legal Writing, Interviews, Management, Process Scheduler, Customer Service, Filing
Education
Emory University 2011 — 2011
Certification, Paralegal
Fort Valley State University 2000 — 2002
Bachelor of Arts (B.A.), Psychology
Great Lakes Wine & Spirits May 2013 - Present
Lifesafer Interlock September 2011 - May 2013
Alere Womens and Children October 2009 - July 2011
Ryla Teleservices December 2008 - October 2009
Skills
Customer Service, Call Centers, Sales, Microsoft Word, Outlook, Management, Microsoft Office, Microsoft Excel, Inventory Management, Retail, Customer Satisfaction, Time Management, PowerPoint, Account Management, Event Planning, Team Building, Inventory Control, Teamwork, Online Marketing, Sales Operations, Public Relations, Data Entry, Process Improvement, Merchandising, Pricing, Switchboard Operator, Receptionist Duties, Social Networking, Training
Education
International Academy of Design and Technology-Troy 2006 — 2007
Associates of the Arts, Interior Design
Henry Ford High School 1993 — 1997
Diploma, Genteral
Wayne State University August 2011 - Present
Ryla Teleservices June 2009 - May 2011
Smathers Special Collections Library January 2009 - May 2009
Skills
Sales, Food, Cataloging, Library, Library Science, Archives, Information Literacy, History, Library Research, Research, Archival Research, Records Management
Education
Wayne State University 2011 — 2013
Master of Library & Information Science (M.L.I.S.)
Wayne State University 2011 — 2013
Certificate, Records and Information Management
University of Florida 2004 — 2009
Bachelor of Arts (B.A.), History
Self Employed March 2010 - Present
Mount Royal Towers 2012 - 2012
Ryla Teleservices November 2010 - July 2011
Education
Virginia College-Mobile 2011 — 2012
Benton Cato Rain High- Mobile 2005 — 2009
Barnes & Noble College August 2007 - September 2007
Gtech November 2006 - February 2007
Ryla Teleservices August 2005 - November 2006
Sam's Club February 2004 - April 2005
Best Buy August 2003 - December 2003
Starbucks February 2003 - July 2003
Genovese February 2002 - December 2002
Suffolk County Community College January 2002 - December 2002
Skills
Cashiering, Communication, Sales, POS, Customer Service, Microsoft Word, Time Management, Retail, Call Centers, Microsoft Office
Education
Community College of Rhode Island 2003 — 2004
English Language and Literature, General
Suffolk County Community College 2001 — 2002
Criminal Justice/Law Enforcement Administration
Delta Community Credit Union June 2015 - Present
Delta Community Credit Union June 2011 - June 2015
OBAP 2014 - 2015
Delta Air Lines December 2010 - June 2011
Ryla Teleservices November 2009 - August 2010
SunTrust August 2003 - May 2009
Skills
Team Building, Leadership, Customer Service
Education
University of Phoenix 2005 — 2007
Master of Business Administration (M.B.A.)
Morehouse College 1997 — 2001
Bachelor's Degree