Safeco Insurance, A Liberty Mutual Company
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Safeco Insurance, A Liberty Mutual Company Employees
Safeco Insurance, a Liberty Mutual Company May 2010 - Present
Customer Experience Professionals Association May 2015 - Present
Customer Experience Solutions December 2009 - May 2010
JPMorgan Chase October 2008 - December 2009
Washington Mutual May 2006 - November 2008
Washington Mutual 2005 - 2007
Bank of America 1992 - 2002
McCann Erickson 1991 - 1992
J. Walter Thompson 1987 - 1991
DDB 1984 - 1987
Skills
Customer Experience, Analytics, Strategic Planning, Marketing, CRM, Mergers, Product Innovation, Customer Acquisition, Product Management, Thought Leadership, Integrated Marketing, Segmentation, Strategy, Marketing Strategy, Business Strategy, Financial Services, Competitive Analysis, Direct Marketing, Brand Loyalty, Strategic Partnerships, P&L Management, Management, Leadership, Mergers & Acquisitions, Cross-functional Team..., Executive Management, Insurance, Change Management, Digital Marketing, Online Marketing, Business Process..., Marketing Communications, Brand Management, Process Improvement, Training, Program Management
Education
University of Washington, Michael G. Foster School of Business 1998 — 2000
Pacific Coast Banking School
University of Southern California - Marshall School of Business 1985 — 1987
MBA, Advanced Marketing Studies
University of California, Santa Barbara 1980 — 1984
Marketing, Communications
Caterpillar Inc. / Aerotek October 2013 - Present
Consultant October 2012 - October 2013
Safeco Insurance, a Liberty Mutual Company October 2011 - September 2012
The Horace Mann Companies February 2007 - September 2011
Skills
Microsoft Excel, Access, Microsoft Word, SQL, VBA, PowerPoint, Data Analysis, Product Management, Insurance, IDEAL, InsurQuote, Analysis, Financial Modeling, Cross-functional Team...
Education
Illinois State University
B.S., Finance
University of Missouri-Kansas City
Doctor of Law (JD)
Safeco Insurance - A Liberty Mutual Company November 2003 - Present
Liberty Mutual Insurance November 2003 - Present
Skills
Strategy, Executive Management, Leadership, Account Management, Team Building, Strategic Planning, Insurance, Business Planning, Operations Management, New Business Development, Budgets, Sales Operations, Cross-functional Team..., Business Development, Direct Sales, Customer Service, Property & Casualty..., Management, Program Management, Strategy Development, Organizational..., Sales, Selling, Sales Management, Pricing, Risk Management, P&L Management, Six Sigma, Business Management, Business Strategy, Change Management, Call Centers, Marketing, B2B, Performance Management, CRM, Process Improvement, Salesforce.com, Underwriting, Mergers & Acquisitions, Training, Business Process..., Budgeting, Multi-channel Marketing, Analytics, Coaching, Talent Acquisition, Leadership Development, Management Consulting, Workers Compensation
Education
Eastern Washington University 1997 — 1999
MBA, Management, Marketing
Eastern Washington University 1991 — 1996
BA, Business Administration
Liberty Mutual Insurance 2013 - Present
Safeco Insurance, A Liberty Mutual Company 2008 - 2013
Safeco Insurance 1996 - 2008
Safeco Insurance 1991 - 1996
Safeco Insurance November 1985 - 1990
Safeco Insurance January 1984 - October 1985
US Army January 1983 - January 1984
US Army March 1982 - December 1983
Skills
Project Management, Systems Analysis, Solutions Development, Management, Requirements Gathering, Solution Development, Business Analysis, Vendor Management
Education
Gonzaga University - School of Business Administration 1974 — 1979
Bachelor of Business Administration, Organizational and Personnel Management
Gonzaga University
Safeco Insurance April 2012 - Present
Safeco Insurance, a Liberty Mutual Company April 2002 - March 2012
Safeco Insurance 1999 - April 2002
Safeco December 1998 - December 1999
United States Army Reserve 1992 - 1994
Skills
Cross-functional Team..., Business Analysis, Analysis, Management, Business Process, Product Management, Leadership, Team Building, Program Management, Risk Management, Quality Assurance, Training
Education
United States Military Academy at West Point 1982 — 1986
Safeco Insurance August 2015 - Present
Instructional Connections, LLC May 2015 - Present
Liberty Mutual Insurance September 2014 - August 2015
Safeco Insurance July 2013 - September 2014
Liberty Mutual Insurance February 2012 - July 2013
Safeco Insurance, a Liberty Mutual Company September 2010 - February 2012
Liberty Mutual Insurance September 2009 - September 2010
Safeco Insurance June 2008 - September 2009
Skills
Property & Casualty..., Claim, Insurance, Data Analysis, Claims Handling, Property Claims, Homeowners, Training, Litigation Management, Policy, Xactimate, General Insurance, Adjustments, Software Documentation, Claims Resolution, Analysis, Investigation, Liability, Subrogation, Commercial Insurance, Claims Management, Casualty, Claim Investigation, Property Damage, Liability Analysis, Commercial Lines, Legal Liability, Inland Marine, Adjusters, Catastrophe, Workers Compensation, Insurance Adjusting, Professional Liability, Umbrella Insurance, Claims Investigations, Excess, Reinsurance, Auto Claims, Large Loss, Employment Practices..., Loss Adjusting, Casualty Insurance, Customer Service
Education
Boston University 2013 — 2014
MS, Insurance Management, 3.24
University of North Texas 2005 — 2007
BS, Emergency Administration and Planning, 3.43
Mesquite High School
Liberty Mutual Insurance July 2014 - Present
Liberty Mutual Insurance July 2012 - July 2014
Safeco Insurance, A Liberty Mutual Company 2011 - 2012
PC Connection 2010 - 2011
The Ski Stop 2009 - 2010
Montana Sport North America 2009 - 2010
Stantec 2008 - 2009
Stantec 2007 - 2008
Skills
Leadership, Research, Management, Public Speaking, Customer Service, Strategic Planning, Analysis
Education
University of New Hampshire 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Bowdoin College 2003 — 2007
Bachelor of Arts (BA), Biology and Environmental Studies
Safeco Insurance, a Liberty Mutual Company 2011 - Present
J.W. Terrill August 2008 - December 2011
Safeco January 2007 - August 2008
Safeco Insurance Company March 2004 - January 2007
Safeco April 2002 - March 2004
Safeco January 2001 - April 2002
Safeco May 2000 - January 2001
Safeco April 1999 - May 2000
Safeco January 1998 - April 1999
Safeco March 1996 - January 1998
Skills
Series 6, Six Sigma, Series 63, Leadership Development, Performance Management, Black Belt, Process Improvement, Problem Solving, General Insurance, Property & Casualty..., Business Process..., Insurance, CIC, Claim, Underwriting, Employee Benefits, Leadership, Business Analysis, Liability, Team Building, Account Management, Management, Cross-functional Team..., Training, Subrogation, Claim Investigation, Casualty, Commercial Insurance, Legal Liability, Workers Compensation, Excess, Professional Liability, Vendor Management, Claims Management, Risk Management, Health Insurance, Reinsurance, D&O, Umbrella Insurance, Disability Insurance, Litigation Management, Life Insurance, Brokers, Employment Practices..., Analytics, Call Centers, Casualty Insurance
Education
Fontbonne University 1986 — 1990
Bachelor of Science (BS), Accounting and Finance
Affton high school
Kaiser Permanente August 2013 - Present
Safeco Insurance, A Liberty Mutual Company April 2010 - August 2013
Skills
Property & Casualty..., Underwriting, Liability, Insurance, General Insurance, Commercial Insurance, Claim, Casualty, Call Centers, Legal Liability
Education
Central Washington University 1995 — 1999
Community Health Network August 2013 - Present
Community Health Network June 2012 - August 2013
Safeco Insurance A Liberty Mutual Company April 2005 - January 2009
Stewart & Stewart, Attorneys at Law November 1998 - April 2005
Skills
Medical Terminology, Microsoft Excel, Microsoft Word, PowerPoint, Teamwork, Accountability, Critical Thinking, Work Well Independently, Research, Plannning, Organization &..., Creativity, Analytical Skills, Self-starter, Self-motivated Team..., Communication Skills, Service Orientation, Data Entry, Healthcare, Outlook, HIPAA, Training, Leadership
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Albuquerque Career Institute 1987 — 1988
Advanced Paralegal Certificate, Paralegal
Shoreline Community College
Proficiency Certificate, Medical Secretary