Experience
Safelite AutoGlass   September 2015 - Present
NSG Pilkington  May 2005 - September 2015
United States Army National Guard  July 1991 - November 2004
US Army  May 1988 - May 1991

Skills
Inventory Management, Microsoft Office, Supervisory Skills, Distribution Center..., Operations Management, Inventory Control, Forklift Operator, Safety Management..., Preventive Maintenance, Warehousing, Material Handling..., Multi Tasking, Fleet Management, Customer Service, Process Improvement, Management, Team Building, Forklift Operation

Education
Columbia Southern University   2014 — 2016
Bachelor of Applied Science (BASc), Occupational Safety and Health Technology/Technician

Eastern College of Health Vocations-Little Rock   1992 — 1993
Certificate, Medical/Clinical Assistant

Ole Main High School   1984 — 1987
Diploma, General Studies

Experience
Humana  December 2013 - Present
Macys Credit Services  June 2012 - December 2013
Safelite AutoGlass   November 2011 - April 2012
Target Financial Services  July 2008 - October 2011
Target Financial Services  July 2006 - July 2008

Skills
Coaching, New Hire Orientations, Human Resources, Talent Acquisition, Customer Satisfaction, Customer Service, Performance Management, FMLA, Employee Benefits, Training, Team Building, HR Policies, Employee Engagement, Talent Management, Microsoft Excel, Microsoft Word, PowerPoint, Keynote, Adobe Acrobat, Avaya, SharePoint, Microsoft Office, Lotus Notes, Mentoring, Project Planning, iLife, Management, Office Administration, Time Management, Training

Education
Arizona State University
Bachelors of Science, Kinesiology

Desert Vista High School   2001 — 2005

Experience
Howard + Helmer architecture  September 2015 - Present
LK Architecture  August 2004 - September 2015
Safelite AutoGlass   August 2010 - July 2012
Wichita Traveling Tournament   2004 - 2006
R. Messner Construction   March 2002 - August 2004
Son Corporation / Sunshine Rooms   September 2001 - March 2002
ARC Document Solutions [formerly Kansas Blueprint and Reproduction]   June 2001 - September 2001
Randal Steiner Architect, AIA   February 1996 - June 2001
Ballworx Pro Shop   March 1998 - April 2001

Skills
Systems Analysis, Customer Service, Project Management, Microsoft Office, AutoCAD, Software Troubleshooting, Construction, Architecture, Revit, Submittals, Construction Drawings, Architectures, Design Research, Architectural Design, Architectural Drawings, Interior Architecture, Renovation, AutoCAD Architecture, Comprehensive Planning, BIM, Space Planning, HTML, Lisp, Project Coordination, CAD, Sustainable Design, Residential Design, Retail Design, Mixed-use, Building Codes, Sketching, Microsoft Excel, Cloud Computing, Visio, Microsoft Access, PowerPoint, Outlook, Databases, Disaster Recovery Plan..., Management

Education
Friends University   2013 — 2015
Master's Degree, Business / Technology, 4.0

Wichita State University   1997 — 2001
bachelor fine arts, graphic design

Butler County Community College   1995 — 1997
Associates in science, industrial design

Campus High School   1991 — 1995

Experience
Safelite AutoGlass   February 2014 - Present
White Knight Party Rentals   March 2012 - March 2014
Prestine Auction   January 2013 - April 2013

Skills
Sports Marketing, Biblical Studies, Biblical Teaching, People Skills, Writing, Memorization, Typing, Wrestling Coaching, Sports Memorabilia

Education
Arizona State University   2010 — 2014
Bachelor of Science (BS), Interdisciplinary Studies: Religious Studies and History

Mesa High School   2006 — 2010

Experience
Desert Garden Montessori School  July 2014 - Present
Safelite AutoGlass   January 2014 - July 2014
Sonora Quest Laboratories/ Laboratory Sciences of Arizona  August 2013 - December 2013
Community Care Solutions  August 2013 - December 2013
LabCorp  July 2013 - August 2013
Intel Corporation  June 2013 - July 2013
Macy's  May 2012 - June 2013

Skills
Microsoft Office, Customer Service, Phlebotomy, C++ Language, Matlab, Solidworks, Bilingual Proficiency, AutoCAD, Engineering, Teaching, Higher Education, Research, Microsoft Word, PowerPoint, Volleyball, Leadership

Education
Ira A. Fulton Schools of Engineering at Arizona State University   2014 — 2017
Bachelor's degree, Biomedical/Medical Engineering

Chandler/Gilbert Community College   2012 — 2014
Engineering, GPA 3.89

Arizona Medical Training Institute   2012 — 2012
Certificate, Phlebotomy Technician/Phlebotomist

De La Salle University   2009 — 2011
Industrial Engineering

Philippine Cultural College   2005 — 2009
Diploma, High School/Secondary Diploma Programs

Jimei University   2008 — 2008
Graduate

Experience
Safelite AutoGlass   January 2012 - Present
US Army  May 2011 - Present
JOMA Bowling Co.   July 2002 - August 2008

Education
Allied American University

Wichita South High

Experience
Safelite AutoGlass   July 2013 - Present
Boise Tech Repair   January 2013 - December 2013
Glass Doctor  June 2012 - July 2013

Skills
Computer Repair, iOS development, Mac, Apple Developer, Electronics Repair, Component Repair, iPhone, iPhone Support, iPod Touch, iPod, iPad, Windshield Repair, Auto Glass Replacement, Auto Glass, Glazing, rock chip repair, iOS, iWork, iLife, Virus Removal, Mac OS, Printers, Hardware Support, Laptops, Projectors, Home Theater, Blackberry, iTunes, Consumer Electronics, Remote Desktop, OS X, Keynote, Windows XP Pro, Computer Maintenance, Hardware Installation, Dell Computers, Desktop Computers, Xcode, Computer Hardware, Technical Support, Hardware, Google Apps, Automotive Repair, Home Networking, Windows Vista, Home Repairs, Data Recovery, Low Voltage, Apple Remote Desktop, Wireless Networking

Education
Boise State University   2009 — 2010

McCall-Donnelly High School   2006 — 2009
High School Diploma, 9-12

Mission Viejo High School   2005 — 2006
High School Diploma, 9

Experience
M.A.S.S. Inc. ( Modern Artist Services inc)   January 2014 - Present
3D Studio and Sounds, Inc.   May 2009 - March 2013
Bloc 2 Bloc Records, Inc.   February 2008 - May 2009
Safelite AutoGlass   June 2003 - August 2008
Best Buy  March 2002 - June 2003

Skills
Music Production, Studio Recording, Audio Engineering, Pro Tools, Composition, Studio Management, Songwriting, Social Networking, Audio Post Production, Music, Mastering, Recording, Music Industry, Logic Pro, Sound Design, Live Sound, MIDI, Sound Editing, Entertainment, Digital Audio, Sound Mixing, Songs, Original Music, Bass, A, Sound, Music Publishing, A&R, Social Media, Audio Editing, Music Licensing, Social Media Marketing, Artist Development

Education
Atlanta Institute of Music   2009 — 2010
ProTools Certification, Music Production/ Audio Engineer

American Intercontinental University   2002 — 2003
Certificate of completion, Media Production

Experience
Safelite AutoGlass   2011 - 2012

Education
Ashford University   2012 — 2014
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.5

Experience
Marten Transport  September 2013 - Present
Marten Transport  May 2012 - September 2013
Safety Escort Service of Arizona State University   August 2011 - May 2012
American Marketing Association at Arizona State University   May 2011 - December 2011
Safelite AutoGlass   May 2011 - August 2011
American Marketing Association at Arizona State University   May 2010 - April 2011

Skills
Statistics, Recruiting, PowerPoint, Teamwork, Time Management, Conflict Resolution, Highly detail oriented, Team Leadership, Logistics, Marketing Strategy, Operations Management, Management, Data Analysis

Education
Arizona State University, W. P. Carey School of Business   2008 — 2012
Bachelor of Science, Economics

Experience
Ashley Furniture Homestores  November 2014 - Present
Ashley Furniture Homestore (KHF)   November 2014 - Present
SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties   June 2014 - November 2014
Safelite AutoGlass   January 2013 - March 2014
EnerSys  January 2012 - January 2013
Multiband  June 2011 - February 2012
Time Warner Cable  August 2006 - May 2011
U.S. Army   June 1991 - October 2005

Skills
Troubleshooting, Customer Service, Problem Solving, Microsoft Office, Security, Leadership

Education
American Public University System   2009 — 2011
BA, Political Science

Madison Central High School   1988 — 1991
High school diploma, General

Experience
Dragon Man Photography   March 2001 - Present
Safelite AutoGlass   April 2011 - September 2011
Dunbar Armored  June 2008 - October 2010
Under Armour  February 2007 - January 2008
Rent-A-Center  March 2005 - September 2006

Skills
CPR/First Aid, Computer Repair, Customer Service, Security Management, Security, Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Maintenance

Education
Anne Arundel Community College   2012 — 2015

Southwestern High School   1991 — 1995
Diploma, Computer Science

Experience
ATC Drivetrain  January 2015 - Present
ATC Drivetrain  November 2013 - Present
Spirit AeroSystems  2008 - October 2013
Spirit AeroSystems  July 2010 - June 2011
Spirit AeroSystems  October 2005 - September 2008
Sudduth Automotive   2001 - 2005
Safelite AutoGlass   2001 - 2001
Boeing  1996 - 2001

Skills
Lean Transformation, Writing, Teaching, Coaching, SharePoint, Microsoft Office 2007, Spreadsheets, Public Speaking, Communication, Servant Leadership, Visual Basic, Team Building, Process Improvement, Aerospace, Lean Manufacturing, Manufacturing..., Kanban, Process Engineering, Process Simulation, Cross-functional Team..., Kaizen, Value Stream Mapping, Program Management, Root Cause Analysis, 5 Why, Training, Continuous Improvement, JIT, DMAIC, Manufacturing, Toyota Production System, SPC, 5S, Aircraft, Project Management, MS Project, Leadership, Manufacturing..., Standard Work, FMEA, Quality System, Software Documentation, Theory of Constraints, Employee Training, Operational Excellence, Quality Assurance, Project Planning, TQM, Six Sigma, Composites

Education
University of Phoenix   2006 — 2008
Master of Business Administration (MBA)

Emporia State University   1990 — 1993
BS, Education

Butler County Community College   1985 — 1990
Associate of Arts (AA), Business/Commerce, General

Experience
Safelite AutoGlass   May 2013 - Present
Ashland University  August 2009 - May 2013
Safelite AutoGlass   May 2012 - August 2012

Skills
Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Public Speaking, Social Media, Sales, Marketing, Financial Analysis, Time Management, Access, Team Building, Strategic Financial...

Education
Ashland University   2009 — 2013
Senior

Bishop Watterson

Experience
Boland  February 2012 - Present
Boland Trane  February 2012 - Present
Safelite AutoGlass   May 2007 - December 2011
Diamond Auto Glass  May 2007 - October 2008
Offset Paperback Manufacturers, Inc  June 1997 - May 2007

Skills
Outlook, Customer Service, Organization, Team Building, Employee Relations, Purchasing, Microsoft Excel, Team Leadership, Human Resources, Employee Training, Recruiting, Onboarding, Call Centers, Performance Management, Process Improvement, Employee Benefits, Interviews, Training, Management

Education
American Public University   2014 — 2016
Master's Degree, Organizational Leadership

Columbia Southern University   2010 — 2014
Bachelor's Degree, Human Resource Management

Experience
Safelite AutoGlass   August 2005 - Present
Safelite AutoGlass   September 2004 - August 2005
Michaels Arts and Crafts  August 2003 - December 2004

Skills
Data Entry, Microsoft Office, Inventory Management, Customer Satisfaction, Telephone Skills, Outlook, Customer Service, Time Management, Microsoft Word, Microsoft Excel, Purchasing, Teamwork, PowerPoint, Access, Administrative..., Team Leadership, Employee Benefits

Education
SUNY Binghamton   1998 — 2002
Bachelor of Arts (BA), Geography & Sociology

Török Ignác Gimnázium, Gödöllő, Hungary   1997 — 1998
Rotary Exchange Program

Experience
Daily Grill  February 2014 - Present
Safelite AutoGlass   April 2011 - January 2014
Boomtown Entertainment LLC   December 2010 - March 2012
Self Employed- Tutor  May 2009 - December 2010
NGC Mesa LLC   December 2008 - August 2009

Skills
Customer Service, Contact Center..., Contact Center..., Call Quality, Call Monitoring, Call center start-up, Call Center, eWFM, Call Center Development, Customer Service..., Workforce Management, COPC, Call Center..., Escalation, Escalation Resolution, Customer Service..., Customer Service..., New Business Development, Team Building, Sales, Account Management, Public Speaking

Education
Recovery Innovations   2015 — 2015
CPSS, Peer Support Specialist, A+

Arizona State University   2010 — 2014
Degree, General Studies

Arizona State University   2010 — 2013
Degree in progress, General Studies

Mesa Community College   2008 — 2012
Associate's degree, General Studies, 2.95

Experience
CFISD  June 2012 - Present
Texas Terrapins Swim Team   September 2009 - Present
Cy-Fair ISD  October 2010 - June 2012
Steeplechase Stallions Swim Team   April 2007 - July 2011
Behavioral Health Consultants, Inc.   July 2006 - September 2008
Safelite AutoGlass   October 1997 - October 2000
Honey Baked Ham Company  October 1996 - October 1997
Brooks Homes Supported Living Inc.   May 1994 - October 1996

Skills
Special Education, Classroom Management, Teaching, Social Studies, Curriculum Development, Staff Development, Elementary Education, Differentiated..., Lesson Planning, Tutoring, Curriculum Design

Education
Region 4   2009 — 2010
Alt. Cert, Education

Ashland University   1992 — 1994
BS, Social Work

Denison University   1990 — 1992
BS, Psychology

Experience
Glass America LLC   June 2013 - Present
Gerber Collision & Glass  December 2011 - Present
The Cars Collision Group   January 2000 - July 2011
Safelite AutoGlass   January 1998 - January 1999
Vistar Auto Glass   January 1996 - January 1998

Skills
Automotive, Customer Service, Sales Management, Customer Relations, New Business Development, Automobile, Leadership, Coaching, Vehicles, Team Building, Profit, Marketing Strategy, Customer Satisfaction, Business Development, Customer Retention, B2B, Sales, Automotive Aftermarket, Training, Purchasing, Inventory Management, Account Management, Operations Management, Parts, Negotiation

Education
Baldwin Wallace University   1972 — 1976
BA, Liberal Arts

Experience
Safelite AutoGlass   March 2012 - Present
BGSU Information Technology Services   August 2010 - May 2011
Tech Mahindra  January 2007 - December 2008

Skills
Java, SQL, Unix, Agile Methodologies, Microsoft SQL Server, Linux, Software Development, C++, Requirements Analysis, HTML, Eclipse, Business Analysis, JavaScript, C#, MySQL, Oracle, Access, XML, PHP, SDLC, Web Services

Education
Bowling Green State University   2010 — 2011
Master Science, Computer Science

Banasthali Vidyapith   2004 — 2007
Master in Computer Application, Computer Science

Banasthali Vidyapith   2001 — 2004
Bachelors Degree, Computer Science

Experience
Aetna Building Maintenance  February 2013 - June 2013
Dominion Dealer Solutions  September 2012 - December 2012
Perceptionist Inc   January 2010 - December 2011
Safelite AutoGlass   January 2007 - January 2008

Skills
Job Coaching, Mentoring Of Staff, Cross Functional Team..., Training, Supervision, Project Management, Microsoft Excel, Microsoft Office, Business Development, Management, Leadership, Account Management, Cold Calling, Sales, Time Management, Customer Service, Inventory Control, Customer Satisfaction

Education
Ohio State School of Cosmetology-Westerville   2008 — 2010

Experience
Safelite AutoGlass   August 2014 - Present
Private Employer  August 2011 - July 2014
Monti's La Casa Vieja  January 2014 - June 2014
MBSi Capital Corp   May 2010 - August 2010
Icing  May 2010 - August 2010

Skills
Data Entry, Customer Service, Time Management, Telephone Skills, Childcare, Customer Satisfaction, Leadership

Education
Arizona State University   2012 — 2016
Bachelor's Degree, Communication

Hamilton High School   2008 — 2012

Experience
Northcentral University  May 2012 - Present
Mesa Public Schools  December 2011 - July 2012
Gryphen SPS   September 2011 - November 2011
Safelite AutoGlass   July 2011 - September 2011
CampusLogic  July 2010 - July 2011
ACS  October 2008 - June 2010
Ritz Camera & Image  May 2007 - October 2008
Arizona State University  October 2005 - May 2006
Sher's Cothing   January 2004 - February 2006

Skills
Student Financial Aid, Customer Service, PowerPoint, Microsoft Office, Data Entry, PeopleSoft, Title IV, Higher Education, Staff Development, Admissions, NSLDS, Leadership Development, Enrollment Management, Campus

Education
Northcentral University   2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, General

Arizona State University   2003 — 2007
B.A., Arts & Performance

Arizona State University   2003 — 2007
Bachelor of Arts (B.A.), Drama and Dramatics/Theatre Arts, General

Experience
Safelite AutoGlass   November 2010 - Present
Influent  October 2008 - November 2010
AmerAssist   May 2007 - October 2008
Bowling Green State University  January 2006 - May 2007

Skills
C#, jQuery, JavaScript, Java, ASP.NET MVC, APIs, ASP.NET Web API, CSS, Visual Studio, SSIS, WCF, Microsoft SQL Server, ASP.NET, T-SQL, SQL, VB.NET, .NET, MySQL, Visual Basic, Oracle, Software Development, Documentations, Unit Testing, Facebook API, Bootstrap

Education
Bowling Green State University   2006 — 2007
Master of Science (M.S.), Computer Science

Experience
Reverend JJ and the Casual Sinners   October 2014 - Present
University Music   January 2013 - Present
Mill City Management, Inc.   October 2009 - February 2015
Staples  December 2012 - August 2013
Guitar Center  September 2011 - December 2012
Ells-O'Brien Guitar Instruction   February 2005 - December 2012
Furey's Cafe   November 2010 - July 2012
Safelite AutoGlass   October 2005 - August 2007
Burger King Corporation  August 2004 - August 2005
Daddy's Junky Music  August 2003 - April 2004

Skills
Sales, Customer Service, Guitarist, Bass Guitar, Mandolin, Banjo, Harmonica, Blues, Rock, Hand Percussion, Singing, Music Education, Live Sound, Stage Lighting, Amplifiers, Entrepreneurship, Entertainment, Lighting, Social Networking, Newsletters, Organization, Recording, Theatre, YouTube, Music, Studio Recording, Music Production, Guitar, Band, Music Theory, Music Industry, Composition, Sound, Songwriting, Musicians, Concerts, Vocalist, Online Marketing, Performing Arts, Piano, Ukulele, Audio Engineering, Keyboards, Musical Theatre, Audio Editing, Facebook, Music Publishing, Bands, Guitar Playing, Management

Education
Berklee Music   2005 — 2009
Master Guitar Certificate, Music

Bunker Hill Community College   1996 — 1998
Associate of Arts and Sciences (AAS), Business Administration and Management, General

Pope John XXIII Central Catholic   1983 — 1987
Graduate

Experience
Philidor Rx Services  July 2015 - Present
mat's pharmacy   February 2015 - April 2015
Safelite AutoGlass   February 2014 - February 2015
Omnicare Inc.  August 2009 - November 2013
Aerotek  February 2007 - August 2009
Rite Aid  October 2001 - February 2007
Kmart Corporation  March 2000 - September 2001

Skills
Customer Service, Explosives, Pharmacy, Data Entry, Federal Government, Transportation Security, Pharmacy Technicians, Baggage Handling Systems, Phone Etiquette, Always Punctual, Friendly Personality, Oracle Clinical, Testing, Continuous Improvement, Sales, Customer Satisfaction, Inventory Management, Troubleshooting, Training, Quality Assurance, Project Management, Microsoft Word

Education
Atlantic Cape Community College   2004 — 2006
Associate of Science (A.S.), Biology/Biological Sciences, General

Ocean County Vocational-Technical School   2000 — 2002
Certificate, Marine/Environmental Science

Experience
Sherwin Williams  December 2013 - Present
Schindler Elevator Corporation (U.S.)   March 2013 - December 2013
Bowling Green State University  January 2011 - December 2013
Make-A-Wish Foundation  August 2012 - December 2012
Safelite AutoGlass   May 2010 - August 2010

Skills
PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Data Entry, Research, Time Management, Customer Service, Critical Thinking, Access, Nonprofits, Data Analysis

Education
Bowling Green State University   2009 — 2013
Bachelor of Science in Business Administration, Marketing

Hong Kong Baptist University   2012 — 2012
Bachelors of Science in Business Administration, Marketing

Experience
Aetna  July 2015 - Present
Aetna  August 2011 - July 2015
Safelite AutoGlass   June 2008 - May 2011
M.P.M. Operating Co.   August 1998 - April 2007

Skills
Interviews, Sourcing, Technical Recruiting, Talent Acquisition, Human Resources, Applicant Tracking..., Recruiting, Internet Recruiting, Temporary Placement, Talent Management, Screening Resumes, Screening, Hiring, Benefits Administration, Healthcare Information..., Information Technology, SDLC, Vendor Management, Benefits Negotiation, Staffing Services, Interviewing, Customer Service, Networking, Contract Recruitment, Full-cycle Recruiting, Employee Relations, Temporary Staffing, Employee Benefits, HRIS, Resume Writing, PeopleSoft, Communication

Education
Arizona State University West   2001 — 2004
B.A., Communications

Phoenix College   1999 — 2001
A.A., Legal Studies

Experience
Optimized Office Solutions   May 2013 - Present
Konica Minolta Business Solutions U.S.A., Inc.   October 2011 - May 2013
Konica Minolta Business Solutions U.S.A., Inc.   May 2009 - October 2011
HM Brown   November 2007 - May 2009
Konica Minolta Business Solutions U.S.A., Inc.   February 2007 - November 2007
Safelite AutoGlass   June 2003 - October 2006
Enterprise Rent-A-Car  March 2001 - September 2002

Skills
Sales, Sales Management, New Business Development, Leadership, Selling, Marketing, Training, Management, Sales Process, Sales Operations, Account Management, Networking, B2B, Selling Skills, Negotiation, Direct Sales, Sales Presentations, Territory Management, Retail, Valuation, Solution Selling, Profit, Strategy, Software Implementation, Sales Force Development, Salesforce.com, Lead Generation, CRM, Customer Service, Team Building, Strategic Planning, Public Speaking, Outside Sales, Start-ups, Recruiting, Forecasting, Entrepreneurship, Pricing, Customer Retention, Cloud Computing, Team Leadership, Consulting, Consultative Selling, Customer Satisfaction, Relationship Building, Key Account Management, Business Development, Cold Calling, Coaching, Marketing Strategy

Education
Adams State College   1996 — 1999
Bachelor of Arts degree

Mitchell High School   1993 — 1995
High School Diploma

Experience
Self-employed  May 2014 - Present
TJ Maxx  August 2014 - August 2015
Apple  July 2013 - March 2015
Georgia Board of Pardons & Paroles  November 2012 - August 2013
Sykes  October 2012 - June 2013
Georgia Board of Pardons & Paroles  July 2011 - November 2012
Georgia Department of Driver Services  May 2010 - June 2011
Safelite AutoGlass   July 2009 - May 2010

Skills
Data Entry, Customer Service, Lotus Notes, Office Management, Microsoft Office, Administrative..., Government, Outlook, Microsoft Word, Appointment Scheduling, PeopleSoft, Public Speaking, Order Processing, Software Documentation, Typing, Customer Satisfaction, Dispatching, Invoicing, Process Scheduler, Troubleshooting, Telephone Skills, Spreadsheets, Wordperfect, Training, PowerPoint, Microsoft Excel, Office Administration, Access, Budgets, CONS, Job Scheduling, Meeting Scheduling, Note Taking, Filing, Records Management, Database Administration, Confidentiality, File Management, Calendars, Conflict Resolution, 10 Key, Windows, Internet Explorer, Receptionist Duties, Phone Etiquette, Administrative Work, Windows XP, Microsoft Office 2007, Kronos Timekeeping, Relationship Building

Education
Columbia College   2013 — 2015
Bachelor of Business Administration (B.B.A.), Human Resources Management, 3.25 GPA

American Intercontinental University   2011 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration, 3.0 GPA

Experience
XanderHouse Productions, Inc.   2008 - Present
Safelite AutoGlass   February 2014 - Present
YSA Productions LLC   2003 - December 2014
SGB Holdings, L.L.C.   December 2009 - January 2014
Paul Gendreau Public Relations   1998 - 2006

Skills
Entertainment, Screenwriting, Theatre, Feature Films, Video Production, Advertising, Acting, Television, Fashion, Film, Digital Media, Film Production, Event Management, Sound, Creative Direction, Public Relations, Sales, Producing, Management, Public Speaking

Education
Arizona State University
Bachelor of Fine Arts (BFA), Theatre/Theater

Experience
BMC Software  July 2013 - Present
BMC Software  November 2011 - Present
BMC Software  September 2005 - Present
Suez Energy Resources NA  2005 - 2005
Fujitsu Consulting  2002 - 2005
Safelite AutoGlass   January 2004 - December 2004
State of Michigan  January 2002 - December 2003
Enron Energy Services  2000 - 2001
CG Schlumberger   1994 - 1996

Skills
Salesforce.com, Cloud Computing, Enterprise Software, SaaS, Enterprise Architecture, Business Intelligence, Business Analysis, SDLC, Integration, IT Strategy, Data Warehousing, Requirements Analysis, Agile Methodologies, Siebel, SharePoint, WCF, Software Solution..., Force.com, Business Process, Software Project..., Software Development, Oracle E-Business Suite, Oracle, Solution Architecture, CRM, Databases, SOA, Strategy, Data Migration, Program Management, Project Management

Education
Andhra University

Experience
Discover Financial Services  August 2015 - Present
STATS LLC  January 2015 - Present
TEKsystems  April 2015 - August 2015
C&L Group, LLC   May 2014 - October 2014
Huntington National Bank  June 2013 - May 2014
Huntington National Bank  February 2012 - June 2013
JPMorgan Chase  May 2010 - February 2012
Chase  May 2009 - May 2010
Safelite AutoGlass   September 2007 - May 2009

Skills
SAS, Customer Service, Actimize, Lexis, AML, Oral & Written..., BSA, Fraud, Analysis, Investigation, Bank Secrecy Act, Security, Anti Money Laundering

Education
The Ohio State University
Bachelor of Arts (B.A.), Journalism

Ohio Center for Broadcasting-Cincinnati
Certificate, Radio and Television Broadcasting Technology/Technician

Experience
Safelite AutoGlass   2014 - 2015
Advanced Technology Services  2010 - 2014
Pentair Water Pool and Spa  2009 - 2010
Caterpillar  2004 - 2009
US Army  2000 - 2004

Skills
Six Sigma, Continuous Improvement, Lean Manufacturing, Leadership, Management, Manufacturing, Project Management, Kaizen, Root Cause Analysis, Maintenance Management, 5S, DMAIC, Operations Management, Operational Excellence, Analysis, Business Process..., Process Improvement, Cross-functional Team..., Project Planning, Supply Chain Management, Loyalty Programs, Service Operations, Team Leadership, Manufacturing..., Black Belt, FMEA, CMMS, Lean Tools, Cost Saving Projects, Rapid Process..., Reliability Centered..., Standard Work, Strategic Planning, Industrial Engineering, TPM, Military, Military Experience, Quality Management, Quality Control, qua, Training & Development

Education
Greenville Technical College   2011 — 2011

University of Vermont   1998 — 2000
ROTC

Saint Michael's College   1996 — 2000
Bachelor of Science (BA)

American University   1999 — 1999

Dolgeville Central School   1993 — 1996

Experience
Safelite AutoGlass   August 2015 - Present
Safelite AutoGlass   June 2014 - Present
Safelite AutoGlass   August 2010 - Present
Resolute Lacrosse  January 2012 - Present
Safelite AutoGlass   October 2007 - July 2010

Skills
IT Service Management, Change Management, Process Improvement, Management, Team Building, Leadership, Incident Management, Project Management, Team Leadership, IT Operations, Coaching, Risk Management, Vendor Management, Cross-functional Team..., Problem Management, Information Security, Governance, Call Centers, Service Management, Software Project..., Program Management, Operations Management, Account Management, ITIL, LANDesk, System Availability, Root Cause Analysis

Education
Bowling Green State University   2002 — 2007
BA, Business Education

Experience
Crown Equipment Corporation  April 2013 - Present
Safelite AutoGlass   December 2001 - December 2012
Advance Auto Parts  November 2000 - December 2001
Tires Plus Total Car Care  September 1999 - November 2000
Western Auto / Parts America   February 1987 - December 1998

Skills
Customer Satisfaction, Customer Service, Leadership, Management, Sales, Sales Operations, Team Building, Inventory Management, New Business Development, Sales Management, Account Management

Education
Buena Vista University
Bachelor's degree, Business Management (major) / Computer Science (minor)

Experience
General Motors  June 2015 - Present
U-Haul International, Inc.   September 2014 - May 2015
SkyTouch Technology  June 2014 - August 2014
Equiant Financial Services Inc  March 2014 - May 2014
Safelite AutoGlass   February 2014 - April 2014

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Teamwork, Databases, Microsoft SQL Server, CSS, Customer Service, C#, Visual Studio, Leadership, Agile Methodologies, Social Media, SQL, Social Networking, HTML scripting, Ruby, XHTML, Management, HTML, Research, Information Technology, Visio, Analysis, PHP, Database Design, PICK/BASIC, Visual Basic, ASP.NET MVC, Java

Education
Arizona State University   2011 — 2014
Bachelor of Science (B.S.), Computer Information Systems

Experience
Safelite AutoGlass   September 2015 - Present
ABM Industries  February 2014 - September 2015
United States Air Force  2009 - July 2013
United States Air Force  August 2007 - August 2009
United States Air Force  February 2005 - August 2007
United States Air Force  February 2004 - February 2005

Skills
Office Management, Project Management, Leadership, Personnel Management, Supervising Others, Operations Management, Management, Military, National Security, Human Resources, Training, Recruiting, Team Leadership, DoD

Education
Ashford University   2009 — 2012
Bachelor of Arts (B.A.) Business Administration

Community College of the Air Force   2006 — 2008
Associate of Arts (A.A.), Aerospace Warning and Systems Operations

Experience
TRANZACT  April 2015 - Present
TRANZACT  February 2015 - Present
Self-Employed  January 2014 - April 2015
STARTEK  December 2014 - February 2015
Convergys  September 2014 - December 2014
MXD Group  May 2014 - September 2014
Living Faith Lighthouse, Inc.   2004 - May 2014
Secure Retirement Solutions   2013 - 2013
Teleperformance, USA  2012 - 2012
Safelite AutoGlass   2011 - 2011

Skills
Microsoft Word, Payroll, Customer Service, Microsoft Excel, Microsoft Office, Medical Terminology, Office Administration, Office Equipment, Healthcare Information..., Accounting, Accounting Applications, Switchboard Operator, Proficient Typing Skills, Technical Support, Organization, Team Leadership, Accurate Data Entry, Word Processing, QuickBooks, Peachtree, Tax Preparation, Spreadsheets, Customer Satisfaction, Customer Retention, Communication Skills, Bookkeeping, Telephone Manner, Employee Training, Motivational Speaking, Windows Services, Apple OS, Information Technology, Computer Proficiency, Network Architecture, Front Office, Insurance, Fixed Annuities, Variable Annuities, Elder Law, Kronos, Ultipro, Mainframe, Public Speaking, Leadership Development, Adult Education, Economics, Socio-economic Research, Office Management, Quicken, Petty Cash

Education
Ohio Christian University   2015 — 2017
Bachelor of Arts (B.A.), Divinity/Ministry

Ashford University   2011 — 2015
Bachelor of Arts (B.A.), Accounting

Ross Medical Education Center-Ontario   2013 — 2013
Certificate, Medical/Clinical Assistant, 4.0

Kaplan University   2009 — 2011
AASc, Medical Transcription/Transcriptionist, 3.5

University of Phoenix   2008 — 2008
Associate of Arts (AA), Accounting, 3.7

Pike County Career Technology Center   2004 — 2006
Vocational Certification, Accounting and Related Services, 3.8

Piketon High School   2002 — 2006
High School Diploma, High School/Secondary Diplomas and Certificates, 3.76

Experience
Computer Renaissance  August 2015 - Present
America's CAR-MART, Inc.   January 2015 - March 2015
Department of Corrections State of Alabama   January 2011 - December 2014
Department of Environmental Management State of Alabama   July 2007 - January 2011
Southern Sash Supply   August 2006 - July 2007
Safelite AutoGlass   September 2005 - August 2006
Keystone Automotive  July 2002 - September 2005

Skills
Customer Service, Accounts Receivable, Data Entry, Outlook, Microsoft Excel, Microsoft Office, Accounts Payable, Access, Microsoft Word, Customer Satisfaction, PowerPoint, Inventory Management, Automotive, Accounting, Vehicles, Invoicing, Office Management, Sales, Administration

Education
Florida Institute of Technology   2010 — 2013
M.B.A, w/ IT, 3.08

Auburn University at Montgomery   1996 — 2009
B.S.B.A, w/IT

Experience
Standard Forwarding Company, Inc  April 2013 - Present
ISD 196  September 2004 - Present
Safelite AutoGlass   October 2012 - March 2013
DCM Services  November 2012 - February 2013
Becker Furniture World  July 2012 - October 2012
From the Heart Childcare   June 2008 - June 2012
Kelly Services  November 2010 - April 2011
Travelon Transportation   May 2010 - August 2010
Life Time Fitness  June 2006 - April 2010
Southside Woodworking   February 2004 - July 2004

Skills
Dedicated to work, Multi Tasking, Communication, Social Skills, Team Leadership, Leadership, Works well in a team, Work Well Independently, Customer Service, Graphic Design, Logo Design, Efficiency, Management, Supervisory Experience, Hospitality, Microsoft Office, Photoshop, Quality Control, Forklift Operator, Strategic Thinking, Solution Focused, Versatility, Track Record Of..., Flexible Schedule, Flexible approach to..., Positive Personality, Easily Adaptable, Organization &..., Outstanding time..., Timely Decision Making, Outstanding..., Courtesy, Tactical, Professional, Coaching, Training, Transportation, Heavy Lifting, Heavy Equipment, First Aid, Cpr Certified, AED, Highly detail oriented, Hand Tools, Material Handling, Fast Learner, Long Hours, Mechanical Aptitude, Friendly Personality, Operations Management

Education
Heavy Metal Truck Training School   2013 — 2013
Class A CDL, Transportation

Brown College   2000 — 2002
Associate of Arts (A.A.), Graphic Design

Richfield High School   1990 — 1994
Diploma, General Education

Experience
AMG Vanadium, Inc.   October 2012 - December 2014
AMG Vanadium, Inc.   September 2010 - October 2012
Print Plus & Designs LLC   April 2005 - October 2010
Safelite AutoGlass   August 2006 - September 2008
Safelite AutoGlass   February 2006 - September 2008

Skills
Purchasing, Inventory Management, Customer Satisfaction, Microsoft Office, Microsoft Excel, Customer Service, Sales, Presentation Development, Team Building, Buyers, Process Improvement, Inventory Control, Continuous Improvement, Procurement, Strategic Planning

Education
Bradford School   2005 — 2007
Associate's degree, Accounting

Experience
AmeriPride Services  November 2012 - Present
Keller Williams Real Estate  June 2012 - November 2012
ReachLocal  July 2011 - July 2012
UniFirst Corporation  September 2010 - July 2011
Domestic  December 2009 - September 2010
Waste Management  May 2005 - February 2009
Safelite AutoGlass   2002 - 2005

Skills
Salesforce.com, CRM software, Oracle, Microsoft Office, Sales, Account Management, CRM, Advertising, B2B, Brand Development, Budgets, Business Development, Business Planning, Business Strategy, Cold Calling, Customer Retention, Customer Satisfaction, Customer Service, Event Management, Leadership, Management, Marketing, Sales Process, Selling, Marketing Communications, Marketing Strategy, New Business Development, Online Advertising, Online Marketing, Performance Management, Negotiation, Program Management, Pricing, Public Relations, Recruiting, SEO, Sales Operations, Sales Management, Sales Presentations, Social Media, Social Media Marketing, Social Networking, Strategic Planning, Team Building, Time Management, Training, Direct Sales, Email Marketing, Lead Generation, Market Planning

Education
Bowling Green State University   1998 — 2002
BA, Psychology

Elyria High School   1995 — 1998

Experience
Fahrenheit IT  January 2015 - Present
Strategic Systems, Inc.   August 2014 - December 2014
Kelly IT Resources  January 2014 - August 2014
Safelite AutoGlass   January 2013 - December 2013
Quick Solutions  February 2011 - January 2013
Sequent  August 2009 - May 2010
AAA Ohio Auto Club  January 2007 - August 2009
Daimler-Chrysler  August 2006 - November 2006
AAA Ohio Auto Club  March 2004 - June 2005
Snider-Blake Personnel  2003 - 2004

Skills
Recruiting, Customer Retention, Compensation Structure..., Employee Relations, Employee Benefits, Performance Management, Talent Acquisition, Technical Recruiting, Onboarding, HRIS, Human Resources, Applicant Tracking..., Talent Management, Deferred Compensation, Benefits Negotiation, Employee Engagement, Benefits Administration, PeopleSoft, Training, Sourcing, Interviews, Internet Recruiting, Organizational..., Screening, Executive Search, Screening Resumes, Contract Recruitment, Temporary Staffing, Cold Calling, HR Policies, New Hire Orientations, Employment Law, Temporary Placement, System Administration, Leadership, College Recruiting, Compensation Structures, Staffing Services, Hiring, SDLC, Resume Writing, Consulting, Staff Augmentation, Permanent Placement, Corporate Recruiting, Job Fairs, Resource Management, IT Recruitment, Call Centers, Labor Relations

Education
Eastern Michigan University   2005 — 2007
Human Resource Management and Organizational Development

Baldwin-Wallace College   1998 — 2002
Bachelor of Arts (BA), Business Administration, Management and Operations

Sandusky St. Mary's   1994 — 1998
College Prep

Experience
Safelite AutoGlass   January 2015 - Present
Advanced Drainage Systems, Inc.   October 2012 - Present
The Scotts Miracle-Gro Company  September 2011 - October 2012
The Scotts Miracle-Gro Company  July 2009 - September 2011
The Scotts Miracle-Gro Company  April 2007 - June 2009
The Scotts Miracle-Gro Company  April 2007 - April 2008
Nationwide Insurance  September 2005 - April 2007
HCR Manor Care  December 1997 - September 2005
Heinzerling Foundation  1996 - 1997

Skills
Employee Relations, Business Strategy, Talent Management, Cultural Awareness, Collective Bargaining, Executive Search, Workforce Planning, Recruiting, Cross-functional Team..., Leadership, Human Resources, Conflict Resolution, Team Building, Sourcing, Leadership Development, Employee Training, HRIS, Employee Engagement, Talent Acquisition, Development Of Employees, Onboarding, Personnel Management, Organizational..., Succession Planning, Deferred Compensation, Strategic HR, Instructor-led Training, Temporary Placement, Hands-on Training

Education
Bowling Green State University   1990 — 1995
BSBA, Human Resources

Experience
Safelite AutoGlass   August 2012 - Present
Desert Schools Federal Credit Union  December 2007 - September 2012
Progressive Print & Package   June 2003 - June 2007
OnTrac / California Overnight / Express Messenger / Express Messenger International   June 1998 - May 2003

Skills
Recruiting, Customer Service, Teamwork, Management, Leadership Development, Sourcing, Human Resources, Call Centers, Personnel Management, Employee Relations, Banking, Microsoft Office, Customer Satisfaction, Recruitment/Retention, Sales

Education
Anoka Ramsey Community College   1993 — 1996
Legal Administration

Experience
Safelite AutoGlass   2010 - Present
Verizon Business  2005 - 2009
Verizon Business  2000 - 2005
Micro Electronics  1996 - 2000
Reliance Electric  1993 - 1996

Skills
Telecommunications, Troubleshooting, VoIP, Vendor Management, Management, Data Center, Leadership, Program Management, Customer Service, Process Improvement, Team Building, Networking, Security

Education
Ashland University   2003 — 2006
Master of Business Administration (MBA), Finance and Project Management

The Ohio State University
Bachelor’s Degree, Bachelor of Science (BS); Financial Management

Experience
Nationwide Insurance  December 2013 - Present
Safelite AutoGlass   October 2011 - November 2013
Sogeti Capgemini   May 2008 - October 2011
JPMorgan Chase  November 2006 - May 2008
Nationwide Insurance  October 2000 - November 2006
CompuCom Systems  October 1998 - October 2000

Skills
Process Improvement, SDLC, Vendor Management, Program Management, Business Process, Business Intelligence, Management, Business Analysis, IT Strategy, Requirements Analysis, Agile Project Management, Agile Methodologies, Certified Scrum Master..., PMO, Project Management, PMI, Project Portfolio..., Enterprise Architecture

Education
Bowling Green State University   1993 — 1996

Experience
Glass Doctor  June 2004 - Present
Glass Doctor of Broward   April 2004 - Present
Safelite AutoGlass   1995 - 2003
Safelite AutoGlass   1990 - 1995

Skills
Customer Service, Marketing Strategy, Business Strategy, Strategic Planning, Sales Management, Customer Relations, Glass, Business Management, Problem Solving, New Business Development, Operations Management, Windows, Business Planning, Small Business, P&L Management, P&L, Budgeting, Financial Analysis, Income Statement, Window, Selling, Showers, Glazing, Account Management, Negotiation, Mergers & Acquisitions, Manufacturing, Budgets, Sales, Management, Start-ups

Education
Allegheny College   1975 — 1979

Shaler Area   1971 — 1974

Experience
Verizon Wireless  February 2012 - Present
Verizon Wireless  April 2009 - January 2012
Verizon Wireless  2009 - 2010
Verizon Wireless  April 2004 - January 2006
Verizon Wireless  January 2003 - April 2004
Safelite AutoGlass   November 2002 - January 2003
Accor Reservations   December 1999 - March 2000
Media Play  September 1998 - October 1999
Greeter, Customer Service, Kitchen, Stock Room   August 1997 - May 1998

Skills
IT Infrastructure Design, SQL, Unix, Oracle, Data Warehousing, Databases, Telecommunications, Wireless, Visio, Software Installation, Wireless Networking, Operating Systems, Troubleshooting, LTE, CDMA, Call Center, Teradata, Access, BMC Remedy, Business Analysis, Technical Support, Data Modeling, Mobile Devices

Education
Franklin University   2008 — 2014
Bachelor's degree, Management Information Systems, General

Franklin University   2008 — 2012
Associates of Science, Management Information Systems

TechSkills of Sacramento   2011 — 2011
Network+

TechSkills-Indianapolis   2009 — 2009
MCDST, Computer Hardware Technology/Technician

TechSkills-Indianapolis   2008 — 2008
A+, Computer Science

TechSkills-Indianapolis   2008 — 2008
MCP, Computer Science

The Ohio State University - The Max M. Fisher College of Business   1999 — 2008

Experience
Mygrant Glass Company  2014 - Present
Safelite AutoGlass   September 2012 - October 2014
Kitchen Fresh Foods   February 2010 - January 2012
AmeriPride Services  2006 - 2009
Aramark Uniform Services  1998 - 2006

Skills
Sales Process, Consultative Selling, Contract Negotiations, Sales Management, P&L, service management, Selling, Service Management, Customer Retention, Income Statement, Sales Operations, Sales, Cold Calling, Contract Negotiation, B2B, Sales Presentations, Customer Satisfaction, New Business Development, Operations Management, Key Account Management, Team Building, Inventory Management, Forecasting, Outside Sales, Sales Force Development, Hiring, Training, Business Planning, Coaching, P, Customer Engagement, Building Relationships, Account Management, Salesforce.com, Customer Service, Management, Direct Sales, Negotiation, Marketing, Team Leadership, Marketing Strategy, Leadership, Time Management, Profit, Budgets, Pricing, Relationship Building

Education
Anoka Ramsey Community College   1993 — 1995

Experience
Southwestern City Schools  September 2010 - Present
Catholic Diocese of Central Ohio   September 1998 - Present
Columbus City Schools  August 2009 - June 2010
Safelite AutoGlass   October 2008 - December 2008
Nationwide Insurance  May 2008 - September 2008
Roetzel & Andress  August 2007 - March 2008
Buckingham, Doolittle & Burroughs, LLP   June 2006 - June 2007

Skills
Customer Service, Legal Research, Legal Writing, Mediation, Teaching

Education
Ashland University
Pending, Teaching Certificate, Special Education

Capital University
Political Science

Capital University Law School
Paralegal Certificate, Paralegal Studies

University of Kentucky
Nutrition and Food Science

Upper Arlington High School

Experience
Safelite AutoGlass   March 2010 - Present
PPG Auto Glass   April 1979 - December 2008
PPG Auto Glass   1979 - 2008

Skills
Sales Operations, Customer Satisfaction, Customer Retention, Sales, Territory Management, Profit, Account Management, Inventory Management, Customer Service, Sales Process, Pricing, Forecasting, Sales Management, Automotive, Selling, B2B, Purchasing, Automobile, Automotive Aftermarket, P&L, Salesforce.com

Education
Baker College Business and Corporate Services   1975 — 1976
Assoc., Business/Accounting

Ravenna High School, Ravenna Michigan   1971 — 1974

Experience
J.P. Morgan   July 2015 - Present
JPMorgan Chase  May 2014 - July 2015
JPMorgan Chase  September 2013 - April 2014
JPMorgan Chase  June 2011 - September 2013
Safelite AutoGlass   March 2009 - June 2011

Skills
Process Improvement, Microsoft Excel, Business Analysis, Training, Microsoft Office, PowerPoint, Microsoft Word, Project Management, Time Management, Teamwork, Outlook, Access, Mortgage Lending, Banking, Windows, Customer Satisfaction, Customer Service, Data Analysis, Operations Management, Risk Management, Team Building, Team Leadership, Vendor Management, Leadership

Education
Otterbein University
Business Administration

The Ohio State University
Chemistry and English

Ohio University-Eastern Campus
Chemistry

Experience
The ARx Group   September 2012 - Present
The ARx Group   September 2012 - Present
Independent Medical Contractor   2009 - Present
Safelite AutoGlass   March 2010 - September 2012

Skills
Medical Billing, Customer Service, Outlook, Call Centers, Insurance, Data Entry, Customer Satisfaction, Training, Customer Retention, Team Building, Teamwork, Management, Account Management, Team Leadership, Time Management, Inventory Management

Education
Branford Hall Career Institute-Bohemia Campus   2008 — 2009
certificate, Medical billing and coding

Farmingdale State University of New York   1997 — 1999
some college, food and nutrition

Experience
Metal Supermarkets Corp   2007 - 2011
Speedy Glass  2002 - 2006
Pitney Bowes Management Services  2001 - 2002
Danka Mgt Services   1999 - 2001
Safelite AutoGlass   1991 - 1999

Education
Boston University - School of Management

Suffolk University

Suffolk University

Experience
Arizona State University  December 2014 - Present
Arizona State University  February 2013 - December 2014
Arizona State University  July 2011 - February 2013
Safelite AutoGlass   May 2010 - July 2011
Arizona State University  August 2007 - May 2010

Skills
PowerPoint, Customer Service, Data Entry, Microsoft Excel, Microsoft Office

Education
Arizona State University   2006 — 2011
Bachelor's degree, Sociology

Arizona State University

Experience
Mitchell Auto Glass   March 2010 - Present
Safelite AutoGlass   July 2011 - May 2015
CM Auto Glass   July 2009 - July 2010
Jon Cantrell Construction   1985 - 2008
Binswanger Glass  February 2000 - March 2006
Harmon AutoGlass MN  1998 - 2000
Liberty Glass   September 1996 - 1998
Ken Hill Construction   1982 - 1998
William Gold Construction   1982 - 1994

Skills
Automotive, Vehicles, Automotive Repair, Parts, Customer Service, Continuous Improvement, Engineering, Customer Satisfaction, Glass

Education
South First Christian Academy   1978 — 1982
High School Graduate

Austin Community College
Psychology, American History

Experience
Emmanuel Free Will Baptist Church   PastorSmithville First Free Will Baptist ChurchOctober 2008 - June 2010
Nashville Metro Police Department   May 2001 - October 2008
Safelite AutoGlass   April 2000 - May 2001

Education
Free Will Baptist Bible College   1996 — 2000
Pastorial Ministries, Theology and Religious Vocations

Experience
Safelite AutoGlass  

Skills
Inventory Management

Education
North American Trade Schools   2015 — 2016
Carpentry, Building Construction Technology

Westwood College-Anaheim   2003 — 2004
Associate’s Degree, Graphic Design and Multimedia

Experience
Safelite AutoGlass   April 2014 - Present
Safelite AutoGlass   January 2009 - April 2014
Charles Penzone, Inc.   June 2005 - December 2008
private practice  February 2004 - June 2005
Safelite AutoGlass   September 1993 - February 2004

Skills
Customer Service, Call Center Development, Coaching, Leadership Development, Operations Management, Call Center, Team Building, Process Improvement, Healthcare, Cpr Certified, Deep Tissue/Sports..., Therapeutic Massage, Pregnancy Massage, LaStone Therapy Massage, Martial Arts, Call Centers, Leadership, Customer Experience, Contact Centers, Customer Satisfaction, Team Leadership, Continuous Improvement, Management, Marketing

Education
Wolfpak Marital Arts
3rd degree black belt-Tae Kwon Do , 1st Degree black belt Modern Presis Arnis, Tae Kwon Do and Presis Arnis

The Ohio State University   1991 — 1995
Bachelor of Science degree, College of Education

American Institute of Alternative Medicine   2000 — 2002
2 year degree, Massage Therapy, Graduated with honors

Experience
Self Employed Mechanic   June 2001 - Present
CINFAB  August 2011 - May 2012
Safelite AutoGlass   April 2010 - January 2011

Skills
Paint and body, MIG welding, Arc Welding, TIG welding, Frame Repair, Small Engines, Gas motors, Heavy Equipment, Microsoft Office, Microsoft Word, Microsoft Excel

Education
ITT Technical Institute-Norwood   2012 — 2014
Bachelor of Design and Drafting, Graphic Design

Butler Tech-D Russel Lee Career Center   1999 — 2001
Automotive Collision, Automotive Collision Repair

Experience
MobileNet Services  June 2014 - Present
United States Postal Service  July 2013 - September 2013
iQor  April 2013 - August 2013
ADPI Intermedix  2010 - 2011
JCPenney  August 2008 - March 2009
The Home Depot  May 2008 - August 2008
jcpenney  September 2007 - December 2007
Teleperformance  January 2007 - August 2007
Safelite AutoGlass   March 2006 - December 2006

Skills
Customer Service, Administrative..., Data Entry, Microsoft Office, Microsoft Word, PowerPoint, Medical Billing, Medical Terminology, Call Center, Customer Satisfaction, Medical Coding, CPT, HIPAA, 10 Key, Troubleshooting, Fax, Office Equipment, Clerical Skills, Appointment Scheduling, ICD-9, Microsoft Excel, Outlook, Call Centers, Telephone Skills, Invoicing

Education
Per Scholas   2012 — 2012
Technical Degree, Information Technology

American School of Technology   2009 — 2010
Technical degree, Medical Office Assistant/Specialist

College of Mount St. Joseph   2005 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

Experience
Safelite AutoGlass   April 2013 - Present
Enterprise Rent-A-Car  June 2006 - April 2013

Skills
Fleet Management, Customer Satisfaction, Sales Management, Sales, Profit, Customer Retention, Customer Service, Inventory Management, Account Management, Operations Management, Cold Calling, Team Building, Sales Process, Automotive, Management

Education
Ashland University   2001 — 2005
BA, Political Science and Government, Marketing, and Communications

Experience
Safelite AutoGlass   April 2014 - Present
Omega Engineering  November 2012 - September 2013

Skills
Final Cut Pro, Film Production, Video Editing, Film, Video Production, Screenwriting, Cinematography, After Effects, Short Films, Photoshop, Directing, Acting, Avid Media Composer, Post Production, Film Editing, HTML5, Basic HTML, Java, C++, Linux, GUI, Digital Circuit Design, Analog Circuit Design

Education
Arizona State University   2013 — 2017
Computer Systems Engineering, 3.35

Mesa Community College   2013 — 2015
Computer Science

Experience
Petsmart  September 2011 - February 2013
Safelite AutoGlass   March 2011 - May 2011

Skills
PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML

Education
Arizona State University   2009 — 2010
Animal Physiology & Behavior

Columbus State Community College

Experience
Safelite AutoGlass   March 2015 - Present

Education
Heritage College-Columbus   2015 — 2016

Heritage College-Columbus   2015 — 2016
Healthcare Administration