SallieMae Company
Industry: Consumer banking company
DescriptionSLM Corporation is a publicly traded U.S. corporation that provides consumer banking. Its nature has changed dramatically since it was set up in 1973. At first, it was a government entity that serviced federal education loans. Customer service: 1 (800) 472-5543 Headquarters: Newark, DE CEO: Raymond J. Quinlan Subsidiaries: Upromise, General Revenue Corporation,
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SallieMae Employees
CNO Financial Group October 2012 - February 2014
SallieMae June 2010 - June 2011
Sallie Mae April 2003 - June 2010
Skills
Loan Servicing, Call Center, Skip Tracing, Time Management, Customer Service, Credit Cards, Microsoft Excel, Loans, Call Centers, Accounts Receivable, Student Loans, Microsoft Word, Microsoft Office, Finance, Portfolio Management, Collections, Compliance, Term Renegotiation, Professional Phone..., Accounts Payable, Bank Reconciliation, Works well in a team, Higher Education, FDCPA, Banking, Default, Loan recovery, Debt, Account Reconciliation, Typing, 10 Key, Process Improvement, Team Building, Credit, Risk Management, Leadership, Analysis, US GAAP, Thrive in A Fast-paced..., Interpersonal Skills, Written Communication, Oral Communication, Team Motivation, Customer Retention, Strategic Planning, Team Leadership, Coaching, Financial Analysis, Negotiation
Education
Indiana Wesleyan University 2012 — 2014
Bachelor of Science (B.S.), Accounting
Indiana Wesleyan University 2010 — 2012
Associate of Science (A.S.), Accounting
Central Texas College August 2013 - Present
Central Texas College September 2011 - August 2013
Killeen ISD October 2010 - September 2011
Central Texas College August 2006 - September 2010
SallieMae January 2002 - October 2005
Winn Dixie Marketplace May 2000 - February 2002
Skills
Microsoft Office, Higher Education, Data Entry, Customer Service, Outlook, Public Speaking, PowerPoint, Access, Microsoft Word, Social Networking, Microsoft Excel, Editing, Administrative...
Education
Trident University International 2013 — 2015
Master's degree, Educational/Instructional Technology
Texas A&M- Central Texas 2011 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
Central Texas College 2006 — 2011
Associate of Arts (AA), Interdisiplinary Studies
Tuition Options June 2009 - Present
SallieMae September 2003 - May 2008
Education
James Madison University - College of Business 1995 — 1999
Bachelor of Business Administration (B.B.A.), Accounting Information Systems
Brow Art 23 November 2011 - February 2013
Central Texas College August 2008 - January 2011
Salliemae April 2005 - August 2008
Education
Central Texas College 2007 — 2009
Certificate of Completion, Personal Computer Help Desk
Killeen High School 1998 — 2001
High School Diploma
HP Enterprise Services February 2000 - Present
EDS, an HP Company November 1996 - February 2000
TracNet Systems October 1995 - November 1996
SallieMae May 1994 - September 1994
SallieMae July 1992 - May 1994
Skills
Requirements Gathering, Unix, Oracle, Testing, Software Development, ITIL, SQL, Systems Analysis, Programming, System Testing, Leadership, Mainframe, Team Building, C, Requirements Analysis, SDLC, Manual Testing, Team Management, IT Service Management, HP, Process Improvement, Project Management, CMMI, Team Leadership, Medicaid
Education
George Mason University 1988 — 1992
B.S., Decision Science & MIS
American Express January 2012 - Present
Cognizant Tecnology Solutions March 2005 - Present
SallieMae 2005 - 2010
Pennywise Solutions Pvt Ltd 2004 - 2005
Skills
SharePoint, InfoPath, SharePoint Designer, Microsoft SQL Server, ASP.NET, Web Services, Agile Methodologies, SDLC, SOA, Requirements Analysis, Requirements Gathering, User Acceptance Testing, Enterprise Architecture
Education
Osmania University 1999 — 2002
Masters Of Computer Applications
ACS, a Xerox Company September 2013 - Present
ACS, a Xerox Company April 2012 - September 2013
ACS, a Xerox Company February 2011 - April 2012
Sallie Mae October 2009 - January 2012
SallieMae July 2008 - September 2009
Sallie Mae Lynn Haven FL November 2006 - 2008
Skills
Program Management, Testing, Business Analysis, SDLC, Software Documentation, Call Center, Requirements Gathering, Process Improvement, Requirements Analysis, Management, Team Leadership, Quality Assurance
Education
College of St. Catherine 2001 — 2005
BA Art, Concentration in Graphic Design / Minor, Communication
Evergreen Wellness Advocates/Lifelong June 2012 - Present
Kansas Department of Health and Environment January 2011 - June 2012
Amazon 2007 - 2009
RC Services June 2002 - August 2007
Pitney Bowes Inc January 2001 - June 2002
SallieMae 1997 - 1999
Skills
Bilingual-Spanish, Databases, Salesforce.com, Customer Service, Strategic Planning, Project Management, Team Building, Management, Research, Microsoft Excel, Microsoft Office, Account Management, Microsoft Word, Training, Program Management, Sales, Public Speaking, CRM, Leadership
Education
Ashford University 2012 — 2013
MHA, Health/Health Care Administration/Management
Ashford University 2007 — 2012
Bachelor's Degree, Psychology
Ashford University 2007 — 2012
Bachelor's Degree, Health/Health Care Administration/Management
International School of Pedorthics 2005 — 2005
Cped, Pedorthist
Blue Cross and Blue Shield of Kansas City September 2013 - Present
TransAm Trucking September 2012 - August 2013
SallieMae May 2011 - October 2012
Boston Financial Data Services May 2010 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Program Management, Finance, Data Entry, Customer Service, Research, Analysis, Call Centers, Process Improvement, Customer Satisfaction, Software Documentation, Access
Education
Webster University 2012 — 2014
Master of Arts (MA), Human Resources Development
Central Missouri State University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
SallieMae January 2000 - Present
Indiana Business Research Center February 1996 - August 1997
Roadway Global Air July 1993 - January 1996
Skills
SSIS, C#, Microsoft Excel, Microsoft SQL Server, VBA, Visual Basic, VB.NET, Data Analysis, Microcontrollers, Microsoft Technologies
Education
Indiana University-Purdue University at Indianapolis 1995 — 1999
Bachelor of Science (BS), Computer Engineering Technology/Technician
Navient September 2015 - Present
Navient November 2011 - Present
SallieMae 2008 - November 2011
Sallie Mae July 2004 - May 2008
U.S. Air Force 2001 - 2004
Skills
Process Improvement, Program Management, Facilities Management, Management, Contract Negotiation, Vendor Management, Budgets, Project Planning, Strategic Planning, Customer Service, Project Management, Operations Management, Team Building, Data Center, Team Leadership, Leadership, Recruiting, Training, Risk Management, Change Management, Call Centers, Policy, Business Analysis, CRM, Performance Management
Education
Indiana Wesleyan University 2014 — 2016
Master's Degree, Business Administration and Management, General
Indiana Wesleyan University 2012 — 2014
BSM, Management
Ball State University
J.P. Morgan July 2014 - Present
Citi December 2012 - July 2014
Sallie Mae 2009 - 2011
SallieMae 2009 - 2011
Skills
Loans, Financial Reporting, Financial Analysis, Customer Service, Process Improvement, Access, Management, Financial Services, Microsoft Excel, Leadership
Education
Wilmington College 2012 — 2013
Master of Business Administration (M.B.A.), Accounting
Delaware State University 2005 — 2009
Bachelor of Applied Science (BASc), Accounting
Trinity Industries October 2014 - Present
Frost Bank January 2013 - October 2014
Frost Bank February 2011 - December 2012
PlainsCapital Bank September 2010 - February 2011
PlainsCapital Bank April 2009 - September 2010
The Independent BankersBank June 2007 - October 2008
Pricewaterhouse Coopers January 2007 - March 2007
Texas Tech University Athletic Business Office January 2006 - December 2006
SallieMae 2004 - 2005
Skills
Credit Analysis, Credit, Commercial Lending, Commercial Banking, Finance, Loans, Financial Analysis, Relationship Management, Sales, Customer Service, Account Management, Inside Sales, Financial Statement..., Railcar Leasing, Crude Oil, Management, Leadership
Education
Leadership Richardson 2013 — 2014
Class 29 Graduate, Leadership Richardson
Texas Tech University 2003 — 2006
BBA, Accounting
First Advantage April 2014 - Present
ITT Technical Institute October 2012 - April 2014
Century Personnel February 2012 - October 2012
SallieMae June 2010 - February 2012
USA Safety Supply Corporation December 2009 - May 2010
Safety Management Services, Inc November 2007 - September 2009
The Glove Lady September 2005 - December 2007
Sallie Mae 1988 - September 2005
Skills
Training, Project Management, Quality Control, Contract Negotiation, Team Leadership, Employee Training, Financial Services, Sales Presentations, Brand Loyalty, Account Maintenance, Manufacturing, Customer Satisfaction, Recruiting, Process Improvement, Sales, Team Building, Risk Management, Strategic Planning, Account Management, Start-ups, Customer Service, Leadership, Consulting
Education
Indiana University Bloomington 1985 — 1988
Hamilton Southeastern H.S.
Unemployed and looking for work in Workforce management or Contact Center Vendor management. Forecasting and Scheduling ManagerElectrolux Major AppliancesMarch 2012 - June 2014
Electrolux Major Appliances July 2010 - March 2012
Clear Harbor July 2009 - February 2010
Kennametal November 2006 - June 2008
EarthLink September 2004 - October 2006
SITEL Corporation March 2003 - September 2004
Verizon Wireless October 1999 - May 2002
MCI / Worldcom October 1997 - October 1999
APAC Teleservices May 1996 - October 1997
SallieMae January 1992 - May 1996
Skills
SAP, Customer Relations, Visio, Workforce Management, ACD, IEX, Meridian, CMS, Budget Development, Excel, Avaya, Word, Microsoft Office, PowerPoint, IVR, Outlook, Call Routing, Call Center, Lotus Notes, SharePoint, Customer Service, Optimization, Verint, Aspect, Forecasting, Scheduling, Team Leadership, Program Management, Capacity Planning, Customer Satisfaction, Vendor Management, Process Improvement, Operations Management, Metrics, Analysis, Hiring, Performance Management, Team Building, Customer Experience, Continuous Improvement, Problem Solving, Supervisory Skills, Call Center Development, Cost Reduction, Strategic Planning, Customer Retention, Contact Centre, Team Management, Planning, Business Process...
Education
The University of Georgia 1983 — 1991
Bachelor or arts, psychology
Butler High School Augusta, GA 1980 — 1983
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
DynAgility July 2011 - Present
REDI MANAGEMENT 2002 - July 2011
TECHSNAP Inc 2000 - May 2011
Intellitactics 2003 - 2010
Department of interior 2002 - 2003
Online Resources 1999 - 2002
SallieMae 1992 - 1999
AT&T 1987 - 1992
First Republic Bank 1983 - 1987
Xerox Corporation 1981 - 1983
Skills
Integration, Software Development, Data Warehousing, Architecture, Databases, CRM, Management, Cloud Computing, SaaS, Program Management, Enterprise Software, Enterprise Architecture, Start-ups, Security, IT Management, Agile Methodologies, Business Analysis, Strategic Planning, IT Strategy, Software Project..., SDLC, Leadership, Professional Services, Business Strategy, Pre-sales, Architectures, Executive Management
Education
Purdue University 1975 — 1979
BS, Computer Science and Business Administration
Lycee Blaise de Pascal
High School
Ottawa University June 2014 - Present
Ottawa University December 2009 - Present
The Winter Center for Restorative Justice May 2007 - December 2009
Let's Help, Inc November 2003 - February 2007
TeleTech 1998 - 2003
SallieMae 1988 - 1997
Skills
Leadership, Microsoft Word, Training, Public Speaking, Research, Leadership Development, Program Management, Higher Education, Organizational..., Microsoft Excel, Nonprofits, Staff Development, Interviews, Employee Relations, Fundraising, Grants, Teaching, Volunteer Management, Management, Community Outreach, Team Building, Human Resources, Grant Writing, Microsoft Office, Recruiting, Customer Service, Program Development, Budgets, Event Planning, Coaching
Education
Capitol University 1995 — 1998
MEd, Business Education
Trinity College 1988 — 1994
MDiv DDiv, Pastoral Psy
The University of Kansas 1986 — 1988
Emporia State University 1985 — 1985
Merton College 1984 — 1985
ClinPsyD, Clinical, Counseling and Applied Psychology
Fahy College of Fine Arts 1982 — 1985
BFA, Voice and Opera
Santa Fe Trail High School
High School/Secondary Diplomas and Certificates
Commerce Bank April 2012 - Present
Sallie Mae Corp. February 2005 - August 2006
SallieMae March 1992 - February 2005
Skills
Courts, Account Management, Risk Management, Leadership, Process Improvement, Time Management, Testing, Continuous Improvement, Policy, Bankruptcy, Banking, Customer Service, Financial Analysis, Access, Accounting, Financial Risk, Payments
Education
University of Indianapolis 1980 — 1981
Bank sponsored courses - no degree
Barclaycard July 2012 - Present
SallieMae April 2011 - July 2012
Wilmington Trust Company September 2009 - April 2011
Wilmington Trust Company September 2008 - September 2009
Wilmington Trust Company January 2007 - September 2008
Wilmington Trust Company November 2005 - January 2007
Wilmington Trust Company October 1996 - November 2005
Skills
Banking, Risk Management, AML, Financial Services, Retail Banking, Loans, Credit Risk, Financial Analysis, Business Analysis, Process Improvement, Finance, Fraud, Management, Project Management, Commercial Banking
Education
Goldey Beacom College 1997 — 2001
Bachelor of Science (BS), Finance
Evraz Inc NA July 2011 - Present
TMK IPSCO August 2010 - July 2011
Edison Mission Energy / Midwest Generation April 2007 - March 2010
Edison Mission Energy / Midwest Generation May 2003 - April 2007
Midwest Generation / Edison Mission Energy December 1999 - May 2003
Pace Global Energy Services 1997 - 1999
IGS March 1996 - December 1997
SallieMae 1992 - 1996
Skills
Forecasting, Process Improvement, Analysis, Management, Financial Modeling, Budgets, Financial Analysis, Strategy, Financial Reporting, SAP, Financial & Operational..., Performance Metrics, Cost Management, Accounting, Energy, Finance, Corporate Finance, Project Finance, Strategic Financial..., Business Planning, Risk Management, Mergers & Acquisitions, Change Management, Portfolio Management, ERP, Strategic Planning, Leadership, Auditing, Due Diligence
Education
University of Maryland - Robert H. Smith School of Business 1996 — 1998
MBA, Finance
Miami University 1988 — 1992
Bachelor of Science, Accountancy
Boston University 1987 — 1988
Economics
Birmingham Seaholm 1983 — 1987
High School
YourEncore February 2011 - Present
Ball State University August 2010 - May 2012
Eli Lilly July 2008 - November 2010
SallieMae July 2004 - November 2007
Skills
Digital Storytelling, After Effects, Video Production, Teaching, Illustrator, InDesign, Research, Campus, Editing, Media Production, Higher Education, Writing, Video, Graphic Design, Courses, Video Editing, Microsoft Office, Photoshop, Multimedia, Curriculum Design, Digital Marketing, Digital Strategy, Event Planning, Web Design, WordPress, Dreamweaver, Layout, Social Media, Facebook, Social Networking, Mac, Photography, Flash, Adobe Creative Suite, Public Speaking, Customer Service, Management
Education
Ball State University 2010 — 2013
Master of Arts, Telecommunication - Digital Storytelling
The Art Institute of Indianapolis 2006 — 2009
Bachelor of Science, Interactive Media Design
Texas Workforce Commission November 2011 - Present
The University of Texas at Austin November 2008 - August 2010
SallieMae July 2003 - April 2008
Chase Education First July 2003 - April 2005
Syndicated Office Systems for Tenet Healthcare September 1998 - July 2003
Skills
Community Outreach, Presenter, Admissions, Marketing, Higher Education, Student Financial Aid, Student Affairs, Strategic Planning, Career Counseling, Adult Education, Management, Resume Writing
Education
enrolling 2015 — 2017
Bachelor's Degree
El Paso Community College 1990 — 2016
AA, Correctional Science/Criminal Justice
Univers Workplace Benefits November 2012 - Present
Contemporary Staffing Solutions December 2012 - November 2013
Sallie Mae December 2010 - February 2012
Sallie Mae April 2010 - December 2010
SallieMae November 2008 - April 2010
Ameriprise Financial Advisors March 2005 - May 2008
Equity One March 2004 - October 2004
Equity One November 2001 - March 2004
Diamond Manufacturing Company May 1998 - November 2001
Skills
Finance, PeopleSoft, Credit, Customer Service, Administrative..., Microsoft Office, Account Management, Loan Servicing, Student Loans, Loan Modifications, Call Center, Collections, Escalation Resolution, Oracle Reports, Communication Skills, Quality Assurance, Proofreading, Western Union Database..., Accurint, Access, Call Centers, Invoicing
Education
University of Phoenix 2003 — 2007
Bachelors of Science in Management, Management
Luzerne County Community College 1994 — 2000
Associate of Applied Science, Office Managment Technology
E.L. Meyers Highschool 1993 — 1993
Federal Reserve Bank of Richmond January 2015 - Present
Federal Reserve Bank of Richmond August 2009 - December 2014
Altria 2004 - 2009
Capital One, Sallie Mae & Protiviti 2002 - 2004
LandAmerica 2001 - 2001
First Union Securities 1996 - 2000
Freddie Mac 1987 - 1996
SallieMae 1985 - 1987
Skills
Real Estate Market..., Capital Markets, Securities Analysis, Financial Analysis, Financial Modeling, Finance, Risk Management, Internal Controls, Financial Risk, Banking, Credit Risk, Project Planning, Analysis, Financial Reporting, Credit, Valuation, Leadership, Management, Mergers, Contract Management, Product Development
Education
Virginia Polytechnic Institute and State University - Pamplin College of Business 1990 — 1994
MBA, Investments, Finance
Virginia Polytechnic Institute and State University 1982 — 1985
BS, Finance & Management
Lynchburg College 1979 — 1981
Engineering
Brookville High School 1975 — 1979
Sand Dollar Inn May 2014 - Present
USAF November 2010 - May 2014
SallieMae July 2010 - September 2010
USAF June 2005 - June 2010
Air Force Materiel Command (USAF) June 2002 - June 2005
15th Services Squadro (USAF) June 2001 - June 2002
100th Services Squadron (USAF) May 1999 - June 2001
100th Services Squadron (USAF) July 1997 - May 1999
100th Services Squadron (USAF) December 1994 - July 1997
739th Munitions Support Squadron (USAF) October 1993 - December 1994
Skills
Military, Security Clearance, Program Management, DoD, Military Operations, Military Experience, Air Force, Operational Planning, Government, Organizational..., Leadership, Team Building, Government Contracting, Defense, Force Protection, Intelligence, Leadership Development, Military Training, Management, Operations Management, Training, Team Leadership, Military Logistics, Top Secret, Army, Budgets, Weapons, Intelligence Analysis, Personnel Supervision, Emergency Management, Analysis, Homeland Security, Policy, Contingency Planning, Security, Resource Management, Interagency Coordination, Counterterrorism, Special Operations, Customer Service, Navy, Project Management, Hospitality, Capital Budgeting, Hiring, Recruiting, Collaborative Problem..., Customer Satisfaction, Equality & Diversity, Conflict Resolution
Education
Villanova University 2009 — 2010
Master Certificate, Government Contract Management
Villanova University 2009 — 2010
Master Certificate, Civilian Contract Management
TUI University 2005 — 2008
MBA, Entrepreneurship
TUI University 2003 — 2004
BSBA, Human Resource Management
USAF Senior NCO Academy 1997 — 1997
Leadership & Managment
Community College of the Air Force 1980 — 1995
A.A.S, Food Service Lodging and Fitness
F.D. Roosevelt High School 1976 — 1980
Florida State College at Jacksonville January 2001 - Present
Watson Realty Corp. July 2011 - August 2013
Specialty Realty Group School of Real Estate June 2008 - July 2010
Specialty Realty Group December 2005 - November 2009
Watson Realty Corp January 2001 - December 2006
SallieMae Servicing July 1995 - March 2000
SallieMae June 1997 - July 1999
Century 21 February 1994 - December 1997
SallieMae July 1996 - June 1997
Smith & Associates February 1980 - February 1994
Skills
Sellers, Investment Properties, Real Estate Investment, Resale, Short Sales, REO, New Home Sales, Single Family Homes, First Time Buyers, Relocation, First Time Home Buyers, Investors, FHA, Listings, Condos, Buyer Representation, Townhomes, Referrals, Land, Luxury, Vacation Homes, GRI, 1031 Exchanges, Income Properties, Home Marketing, Waterfront, Real Estate, Investments, ABR, Real Property, Brokerage, Buyers, Real Estate Development, Commercial Real Estate, Foreclosures, Marketing, Seniors, New Homes
Education
Langevin Institute 1999 — 1999
Certification, Trainer Certification
University of Mobile 1973 — 1980
Bachelor of Arts, Double; in Religion and English
University of Mobile 1973 — 1980
B.A., Religion, English
University of Mobile 1973 — 1980
B.A., Religion, English
University of Mobile 1973 — 1979
B.A, Religion & English
Florida Real Estate Institute
Florida Real Estate Broker
College Ave Student Loans November 2014 - Present
iTrip September 2011 - February 2015
ScholarshipPROZ May 2012 - December 2013
iHELP Private Student Loans 2012 - 2013
SallieMae 2003 - November 2010
Education First, LLC September 1999 - June 2003
The Chase Manhattan Bank June 1991 - September 1999
JP Morgan Chase - Chase Manhattan Corporation December 1989 - June 1991
HNTB July 1986 - December 1989
Andrews & Clark, Inc. June 1980 - July 1986
Skills
Organizational..., Project Planning, Strategic Planning, Sales Management, Marketing Strategy, Cross-functional Team..., Leadership, Business Development, Start-ups, Entrepreneurship, CRM, Public Speaking, Project Management, Management, B2B, Competitive Analysis, Strategy, Mergers & Acquisitions, Sales, Leadership Development, Social Media, Social Networking, Team Leadership, Team Management, Training, Executive Management, SEO, Team Building, Management Consulting, Time Management, Coaching, Performance Management, Strategic Partnerships, Nonprofits, Salesforce.com, Marketing, Process Improvement, Selling, New Business Development
Education
Manhattan College
Bachelor of Science, Civil Engineering, Structural Design
Manhattan College
Bachelor of Science, Civil Engineering
Adhesive Systems Incorporated May 2013 - Present
Meyer Plastics January 2010 - May 2013
SallieMae 2007 - 2008
HSBC 2004 - 2006
Skills
Sales Management, Sales, New Business Development, Operations Management, Negotiation, Purchasing, Team Building, Strategic Planning, Budget, Account Management, Customer Service, Product Development, Retail, Direct Mail, Direct Marketing, Process Improvement, Executive Management, Project Management, Team Leadership, Management, Cold Calling, Key Account Management, Direct Sales, Sales Operations, Product Marketing, Sales Presentations, B2B, Budgets
Education
Indiana University-Purdue University at Indianapolis
BA
Citi May 2012 - Present
SallieMae July 2010 - May 2012
BANK OF AMERICA October 2009 - July 2010
MXT Card Services August 2008 - September 2009
Bank of America January 2005 - August 2008
Small Business Franchise Channel 2007 - 2008
MBNA AMERICA January 1996 - January 2005
Merrill Lynch Card Program 2003 - 2005
MBNA America Bank 1995 - 2005
MBNA America 2002 - 2003
Skills
Relationship Management, Multi-channel Marketing, Management, Creative Direction, Credit Cards, Credit, Banking, Direct Marketing, Vendor Management, Segmentation, Customer Acquisition, Loyalty Marketing, Financial Services, Consumer Lending, Cross Selling, CRM, Strategic Planning, Portfolio Management, Leadership, Direct Mail, Product Management, Loans, Strategy, Marketing, Call Centers, Start-ups, Product Marketing, Sales, Retail Banking
Education
University of Delaware - Lerner College of Business and Economics 1986 — 1994
BS, Business Administration
Bill Cramer Chevrolet Cadillac Buick GMC June 2011 - December 2014
Sallie Mae October 2005 - September 2010
Sallie Mae January 2005 - October 2005
SallieMae May 2002 - January 2005
Kievit, Kelly & Odom August 2001 - February 2002
Skills
Process Improvement, Leadership, Management, Analysis, Cross-functional Team..., Data Analysis
Education
Bob Jones University 1986 — 1990
Bachelor of Science, Primary Education
Bixal September 2007 - Present
Small Business Association of International Companies March 2011 - Present
Diabetes Hands Foundation January 2014 - Present
Sprint Nextel August 2005 - December 2007
SallieMae 2004 - 2005
SRA 2002 - 2004
SRA 2001 - 2002
Cyber Services May 2000 - December 2001
TechnoServe 1997 - 2000
Development Associates in collaboration with Deloitte and Touche December 1996 - November 1997
Skills
Online Marketing, Social Media Marketing, Web Development, Digital Strategy, User Experience, Spanish, Content Management, Information Architecture, Social Media, CMS, Multilingual, Entrepreneurship, Strategy, Web Design, Drupal, E-commerce, Online Advertising, Google Analytics, Website Development, CSS, Web Content Management, Marketing Communications, Web Analytics, Web 2.0, Mobile Applications, Strategic Communications, Marketing, International..., Hispanic Marketing, Content Strategy, Requirements Analysis, Social Media Strategy, Latin America, Graphic Design, Creative Direction, Mobile Devices, Spanish translation, Web Applications, SharePoint, Web Strategy, MySQL, Online Communities, Audience Engagement, Requirements Gathering, HTML, Online Communications, Wireframes, Data Visualization, Mobile Solutions, Program Management
Education
Chubb Institute 2001 — 2001
Certificate, Business Programming
Middlebury Institute of International Studies at Monterey 1993 — 1995
International Public Administration, International Development and Advanced Spanish
Waddell & Reed March 2015 - Present
UPS October 1998 - May 2014
US Bank (formerly Star Bank, NA.) February 1993 - June 1998
InTouch Credit Union (formerly EDS CREDIT UNION) November 1988 - December 1992
SallieMae October 1987 - October 1988
Skills
Strategic Financial..., Finance, Financial Analysis, Managerial Finance, Banking, Financial Audits, Project Management, Project Planning, Business Strategy, Business Planning, Databases, Strategic Planning, Corporate Finance, Financial Accounting, Financial Reporting, Retirement Planning, Event Planning, Corporate Events, Event Management, Coordinating Events, Cost Management, Cost Planning, Cost Control, Cost Reporting, Revenue Analysis, Generating Revenue, Revenue & Profit Growth, Profit Maximization, Profit, Retail Banking, Branch Banking, Student Loans, Microsoft Office, Microsoft Word, Microsoft Excel
Education
Northwestern University 2014 — 2015
Certification in Financial Planning (CFP), Certification in Financial Planning Education Program
Robert Morris University - Illinois 2011 — 2013
MBA in Management, Business Administration and Management, General
The Ohio State University
BSBA, Finance
Cognizant Technology Solutions July 2014 - Present
AbbVie Inc. January 2013 - Present
Cognizant Technology Solutions October 2011 - June 2014
Abbott Laboratories August 2010 - December 2012
Cognizant Technology Solutions October 2009 - September 2011
Franklin Templeton Investments October 2009 - June 2010
SallieMae March 2007 - October 2009
Cognizant Technology Solutions April 2006 - September 2009
Skills
SharePoint 2010, MOSS 2007, .NET, SQL Server, JavaScript, jQuery, SharePoint Designer, SharePoint, Microsoft Technologies, ASP.NET, C#, XSLT, Visual Studio, XML, Requirements Analysis, SDLC, HTML, Requirements Gathering, Portals, Web Services, Microsoft SQL Server, WCF, Microsoft Office...
Education
Sri Venkateswara University 2001 — 2005
Bachelor of Technology, Electronics and Communication Engineering
Narayana Junior College 1999 — 2001
INTER, M.P.C
Sri. B .Swamidoss English Medium High School 1998 — 1999
SSC, School
The News Herald January 2014 - September 2014
BookIt.com July 2007 - August 2012
Sprint Nextel (Digicom) June 2006 - July 2007
SallieMae March 2003 - May 2006
American Drug Club February 2002 - June 2002
Skills
Revenue Analysis, Tourism, Online Advertising, Online Travel, Hotels, Management, Online Marketing, Marketing Strategy, Leisure Travel, Leisure, Travel Management, Hospitality
Education
Gulf Coast State College
Guidance Residential July 2015 - Present
FCi Federal November 2014 - July 2015
SallieMae May 2012 - March 2014
Sallie Mae September 2011 - March 2014
Serco December 2010 - February 2011
PricewaterhouseCoopers, LLC July 2008 - February 2009
PricewaterhouseCoopers, LLC June 2005 - June 2008
PricewaterhouseCoopers,LLC November 2004 - May 2005
AOL March 1998 - July 2003
Skills
Access, Coaching, Finance, Management, PeopleSoft, Software Documentation, Human Resources, SDLC, Visio, Onboarding, Payroll, Training, Interviews, New Hire Orientations, Databases, Research, Public Speaking, Auditing, Microsoft Excel, Recruiting, Employee Relations, HRIS, Talent Management
Education
University of Phoenix 2009 — 2011
MBA, HR Management
University of Phoenix 2001 — 2004
Bachelor of Applied Science (B.A.Sc.), Information Technology
STANLEY Security September 2015 - Present
Mobywize June 2015 - Present
Staywell March 2014 - June 2015
StayWell Health Management May 2011 - March 2014
Zanett November 2009 - May 2011
Astoundry August 2004 - November 2009
SallieMae July 2001 - September 2004
Vation January 2000 - May 2001
Accenture 1997 - 2000
Skills
SDLC, Business Analysis, Software Development, Software Project..., Visio, Vendor Management, Business Intelligence, Process Improvement, Program Management, Integration, Requirements Analysis, Agile Methodologies, IT Strategy, SharePoint, Requirements Gathering, Business Process..., Microsoft SQL Server, Enterprise Architecture, Project Management, Agile Project Management, Data Warehousing, SQL, Business Process
Education
Indiana University Bloomington 1992 — 1996
BS, Finance, Computer Information Systems
FrontStream Payments August 2013 - September 2014
FrontStream August 2011 - July 2013
Tier Technologies August 2010 - July 2011
Tier Technologies November 2008 - July 2010
SallieMae February 2005 - November 2008
Sallie Mae March 2003 - February 2005
Skills
Payment Card Processing, Electronic Payments, Credit Cards, ACH, Payments, Payment Gateways, Debit Cards, Payment Systems, E-payments, Mobile Payments, Product Management, SDLC, Merchant Services, Banking, E-commerce, Business Analysis, Account Management, Forecasting, Cards, Strategy, Transaction Processing, Product Development, Strategic Partnerships
Education
University of Maryland College Park 1988 — 1992
Bachelor of Science (B.A.), Dual Major: Government and Politics & History of Latin America [Minor: Spanish]
DeVry University January 2015 - Present
DeVry University October 2008 - Present
Keller Graduate School of Management 2008 - Present
Sallie Mae March 2004 - October 2008
SallieMae 2004 - 2008
OU Health Sciences Center January 2001 - August 2004
Redlands Community College 1996 - 2002
Skills
Student Financial Aid, Strategic Planning, Training, Public Speaking, Account Management, Team Leadership, Enrollment Management, Higher Education, Career Counseling, Staff Development, Sales, Recruiting, Leadership Development, Career Development, Management, Leadership, Resume Writing, Human Resources, Sales Management, Coaching, Customer Retention, Forecasting, Adult Education, Student Recruiting, Student Affairs, Admissions, Competitive Analysis, Retaining Customers, Teaching, CampusVue, Academic Advising, Academic Administration, Campus, Distance Learning, Student Development, Instructional Design, Team Building, Customer Service
Education
University of Central Oklahoma 1999 — 2002
masters, Education
College of Business 1994 — 1999
Bachelor, Business Administration with emphasis in Law
Texas A & M - Central Texas September 2012 - Present
SallieMae 1997 - 2010
Skills
Financial Services, Call Centers, Credit, Banking, Loans, Credit Cards, Customer Service, Relationship Management, Risk Management, Process Improvement, Financial Analysis, Portfolio Management, Loan Origination, Retail Banking, Student Financial Aid, Microsoft Office, Microsoft Word, Microsoft Excel, Team Building, Leadership
Education
Cyber Tex Killeen Texas 2011 — 2012
certification, Billing and coding, medical administration
Central Texas College
Stafforward May 2012 - Present
Talagy July 2011 - April 2012
ACS, a Xerox Company August 2011 - November 2011
SallieMae April 1990 - March 2001
USA Funds - Loan Services October 1988 - April 1990
Skills
Training, Project Management, Human Resources, Program Management, Event Planning, Customer Service, Budgets, Team Building, Leadership, Policy, Sales, PowerPoint, Microsoft Office, Strategic Planning, Social Networking
Education
Indiana University-Purdue University at Indianapolis 1987 — 1993
English/Psychology
PendletonHigh School 1964 — 1967
Art, Business
Martin Hersch Faux Finish Scool
Children's Hospital Association January 2015 - Present
H&R Block September 2013 - October 2014
Topaz Shared Services November 2012 - September 2013
SallieMae March 2011 - November 2012
DST Systems May 2010 - March 2011
DST Systems January 2008 - May 2010
Realty Connections 2004 - 2010
Conseva September 2000 - July 2003
SkillPath Seminars July 1999 - July 2000
Deloitte December 1997 - July 1999
Skills
Adult Learning Theory, Instructional Design, Curriculum Development, Training, Delivering Technical..., Training Needs Analysis, Criterion Referenced..., Root Cause Analysis, Workshop Facilitation, Microsoft Office, Microsoft Word, Microsoft Excel, Access, Outlook, Project Management, MS Project, Articulate Suite, Performance Improvement, Blended Learning, Webinars, Focus Groups, Human Performance, Technical Writing, E-Learning, Coaching, Call Center, Captivate, Camtasia, CRM, Call Centers, Consulting, Curriculum Design, Employee Training, Instructor-led Training, Needs Analysis, Staff Development, Teaching, Team Leadership, Training Delivery, Visio, Technical Training
Education
Capella University 2011 — 2014
Master of Science (M.S.), Performance and Improvement, 4.0
Howard University 1986 — 1990
BBA, Marketing
Accenture July 2015 - Present
Navigant September 2013 - July 2015
Trinity Washington University January 2012 - July 2015
The World Bank Group July 2013 - September 2013
Deloitte & Touche LLC August 2011 - June 2013
SallieMae September 2009 - August 2011
Fannie Mae March 2006 - August 2009
Winchester Homes Inc. November 2004 - February 2006
Discovery Communications June 2004 - October 2004
Skills
Finance, Risk Management, Internal Controls, Strategy, Financial Reporting, Financial Analysis, Management Consulting, Bloomberg, Accounting, SAP, Hyperion Enterprise, PeopleSoft, Process Improvement, Analytics, SQL, Microsoft Excel, Financial Services, Auditing, Enterprise Risk..., Cognos, Summit, Valuation, Financial Risk, Data Analysis, Strategic Financial..., Managerial Finance, Business Process..., Corporate Finance, Microsoft Certified..., Due Diligence, Derivatives, Financial Modeling, IFRS, US GAAP, Forecasting, Capital Markets, Sarbanes-Oxley Act, Investments, Internal Audit, ISTAR, Financial Statements, Equities, Financial Accounting, Portfolio Management, Making Home Affordable..., Financial Regulation, Securities Regulation, SOX Compliancy, Mortgage Banking, Mortgage Servicing
Education
Shenandoah University 2015 — 2018
Doctor of Professional Studies (DProf)
The Johns Hopkins University - Carey Business School
MBA
Liaoning University
Certificate
State University of New York College at Geneseo
BS
Briljent April 2009 - Present
Roche Diagnostics September 2002 - December 2008
State of Indiana June 2001 - March 2002
SallieMae March 1995 - April 2001
Skills
Process Improvement, Training, Project Management, Leadership, Project Planning, Instructional Design, Organizational..., Program Management, Needs Analysis, Change Management, Leadership Development, Team Building, PMP, Systems Development...
Education
Indiana Wesleyan University 2006 — 2008
Masters, Management
Alabama State University 1990 — 1994
B.A, Communication
Lockheed Martin April 2015 - Present
Tetratech July 2008 - March 2015
Sunedison December 2006 - July 2008
Tier Technologies October 2004 - December 2006
Time Warner Cable August 1999 - October 2004
SALLIEMAE April 1995 - August 1999
Skills
Data Warehousing, IT Strategy, Integration, Program Management, Project Management, Cloud Computing, Business Analysis, Software Development, Process Improvement, Strategic Planning, Agile Methodologies, Oracle, Change Management, Strategy, Requirements Gathering, Management, Leadership, Testing, Enterprise Architecture, Governance
Education
Oracle Education Services 1991 — 1993
Master, Oracle Financials & Master DBA
Marymount University 1988 — 1991
MBA, Business Administration & Information Technology
National Louis University 1985 — 1988
BS, Behavioral Sciences
Ascension Health April 2011 - Present
SallieMae August 2010 - February 2011
Wyndham Worldwide / RCI August 1995 - July 2010
Skills
ITIL® v2011 Foundation...
Education
Purdue University 1981 — 1986
Bachelor of Science, School of Engineering and Technology - Supervison
HomeGuard Restoration July 2014 - Present
Apollo Education Group September 2011 - October 2014
SallieMae 2006 - June 2011
Blue Line Valuations 2003 - 2007
Omni Hotels June 1999 - July 2003
Skills
Sales, Negotiation, Marketing, Cold Calling, Account Management, Strategic Partnerships, Training, Sales Management, Strategic Planning, Marketing Strategy, Customer Service, Management, Team Leadership, Public Speaking, Salesforce.com, Budgets, Recruiting, Leadership Development, Direct Sales, New Business Development, Social Media, Business Development, Social Networking, Project Management, Team Building, Lead Generation, Microsoft Office, Selling, Event Planning, Sales Process, Email Marketing, Strategy, Leadership, Social Media Marketing, Coaching, Contract Negotiation, Sales Operations, CRM
Education
Colorado State University 1996 — 1999
Colorado Mountain College 1994 — 1996
Humana CarePlus May 2014 - Present
Humana October 2008 - May 2014
PwC 2007 - June 2008
SallieMae 2004 - 2007
Sallie Mae January 1998 - December 2003
USA Group January 1990 - December 1997
Skills
Enterprise Architecture, Business Analysis, Program Management, Enterprise Software, Software Development, SDLC, Leadership, Change Management, Process Improvement, Vendor Management, SOA, Management, IT Strategy, SharePoint, Business Intelligence, ITIL, Architecture, Cross-functional Team..., Consulting, Integration, Project Planning, Project Portfolio..., IT & Architecture..., IT Portfolio Planning, Business Enablement, EA Functional Management, Information Management, Lean Six Sigma, Agile Application..., Offshore Application...
Education
Anderson University 2003 — 2004
Masters, Business Administration
Purdue University 1983 — 1987
Bachelors, Computer Technology
Navient 2014 - Present
SallieMae 2010 - 2013
Sallie Mae 2006 - 2010
Sallie Mae 2003 - 2006
Sallie Mae 2001 - 2003
Sallie Mae 2001 - 2001
Sallie Mae 1999 - 2001
Sallie Mae 1998 - 1999
Sallie Mae 1996 - 1998
Sallie Mae 1994 - 1996
Skills
ITIL, Clarity, SDLC, Process Improvement, Visio, SharePoint, Agile Methodologies, Requirements Gathering, Business Analysis, Integration, Access, Disaster Recovery, IT Management, Leadership, Management, PMP, Microsoft SQL Server, SQL, Project Management, Team Leadership, Software Development, Vendor Management
Education
Indiana University Bloomington 1988 — 1993
Bachelor of Arts, English and Speech Communication
Arlington High School 1986 — 1988
General Studies
John Marshall High School 1984 — 1986
General Studies
AMP Nutrition Outlet February 2013 - Present
gowns by Tiffani September 1994 - January 2003
Salliemae March 1992 - May 1994
Skills
Marketing Strategy, Customer Service, Marketing, Real Estate, Sales, Accounting, Sales Management, Entrepreneurship, Negotiation, Strategic Planning, Small Business, Team Building, New Business Development, Leadership, Contract Negotiation, Management
Education
Northeastern University
business
Asphalt Materials, INC April 2013 - Present
SallieMae June 2011 - April 2013
The Historic Canterbury Hotel 2010 - 2011
Comfort Suites April 2009 - August 2010
Skills
Customer Service, Management, Loans, Call Centers, Loan Servicing, Leadership, Credit, Time Management, Credit Analysis, Financial Services, Mortgage Servicing, Finance, Skip Tracing, Account Management, Customer Satisfaction, Financial Analysis, Portfolio Management, Access, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office
Education
Indiana Wesleyan University 2011 — 2014
Master's Degree, Human Resources Management/Personnel Administration, General, 3.9
Indiana University-Purdue University at Indianapolis 2007 — 2011
Bachelor’s Degree, Tourism, Conventions, & Event Management
F.W.H. & Associates Inc - Florida Blue April 2013 - Present
SallieMae March 2009 - March 2012
SallieMae January 2003 - February 2009
Equity One May 1997 - January 2003
Skills
Loans, Mortgage Banking, Underwriting, Credit, Mortgage Lending, FHA, Finance, Loan Origination, Credit Analysis, Financial Analysis, Loss Mitigation, Investments, Process Improvement, Loan Servicing, Customer Service, Financial Reporting, Accounting, Pricing, Strategic Financial..., Sales Management, USDA, Strategic Planning, Insurance, New Business Development, Business Planning, Business Analysis, Selling, Credit Risk, Executive Management, Financial Services, Portfolio Management, Vendor Management, Team Leadership, Negotiation, Mortgage, VA, Excel, Customer Relations, Health Insurance, Medicare Advantage, Life Insurance, Accident Insurance, Affordable Care Act, Dental Insurance, Sales
Education
Duquesne University 1982 — 1986
Bachelor of Arts, Psychology and Sociology
National Online Insurance School
Life and Health Pre-Licensing Course Certificate, Health Insurance, 92%
SharePointXperts October 2012 - Present
Satory Global June 2009 - April 2012
Guident Technologies August 2008 - June 2009
Headstrong September 1998 - September 2008
Finra 2006 - 2008
SallieMae 1995 - 1998
Arbitron 1978 - 1995
Skills
SharePoint, Records Management, Information Architecture, Web Content Management, Site Design, SharePoint Designer, Enterprise Content..., Requirements Analysis, Visio, Management, Integration, Project Portfolio..., Portals, Business Analysis, Solution Architecture, Requirements Gathering, SDLC, Enterprise Architecture, SOA, Business Process..., Business Process..., Business Intelligence, Software Project..., Business Process, IT Strategy
Education
IIT Madras 1965 — 1970
B. Tech, Metallurgy
Sallie Mae January 2009 - Present
SallieMae August 2004 - January 2009
SallieMae June 2001 - August 2004
Sallie Mae (formerly USA Group) April 1998 - June 2001
HP Enterprise Services (formerly EDS) January 1995 - April 1998
Skills
Program Management, Software Documentation, Software Development, Risk Management, Requirements Analysis, Project Management, Leadership, Management, Testing
Education
Anderson University 1990 — 1994
Business Management, Accounting
Anderson University
Bachelor of Arts, Business Management
George Mason University (GMU) January 2005 - Present
George Mason University January 2005 - June 2006
United States Geological Survey (USGS) April 2004 - December 2004
Spherion Technology Services/Intuit November 2003 - April 2004
Community Activities and Services Business Center (CASBC) October 2002 - June 2003
European Command J May 2000 - May 2001
United States Army Corps of Engineers January 2000 - May 2000
th BSB Chaplain's Office October 1997 - June 1998
SallieMae July 1989 - October 1990
Skills
Research, Non-profits, Higher Education, Public Speaking, Event Planning, Community Outreach, Analysis, Human Resources, Recruiting, Management, Program Management, Training, Program Development, Policy, Nonprofits, Strategy, Teaching, Administrative..., Budgets, Fundraising, Student Affairs, Administrative..., Leadership
Education
University of North Georgia 1980 — 1984
BBA, Marketing
Oak Ridge Solutions Project Manager & Systems ArchitectOak Ridge Solutions2000 - 2008
SallieMae 1994 - 2004
Sallie Mae 1994 - 2004
Education
University of Indianapolis 1992 — 1996
SallieMae March 2010 - Present
Medco Health Solutions August 2007 - February 2010
Medco June 2006 - August 2007
MBNA America 1995 - 2006
Bank of America 1995 - 2005
Monumental General Insurance Group 1994 - 1995
Reliance Direct 1994 - 1995
Colonial Penn Life Insurance 1971 - 1994
Skills
Cross-functional Team..., Database Marketing, Database Admin, Lead Generation, Management, Leadership, Visio, Business Intelligence, Direct Marketing, Analytics, SDLC, Data Warehousing, Strategy, Segmentation, Project Management, Credit Cards, Business Analysis, Campaign Management, Requirements Analysis, Risk Management, Analysis, Change Management, Vendor Management, Marketing, Process Improvement, Databases, Access, Business Process..., SQL, Financial Services, Team Leadership, Budgets, CRM, Program Management, SAS, Direct Mail, Coaching, Microsoft SQL Server, Integration, Unica, Team Building
Education
Philadelphia University
BS, Marketing
Community College of Philadelphia
AS, Data Processing
Maricopa Corporate College May 2014 - Present
Arizona Higher Education Loan Authority July 2006 - May 2014
Chela Education Financing February 2003 - July 2006
KnowledgeNet February 2001 - January 2003
SallieMae August 2000 - February 2001
USA Group September 1995 - February 2001
Skills
Training, E-Learning, Instructional Design, Leadership Development, Coaching, Staff Development, Employee Training, Adult Education, Workshop Facilitation, Organizational..., Instructor-led Training, Career Development, Organizational..., Needs Analysis, Curriculum Design, Call Center, Technical Training, Mentoring, Leadership, Project Management, Call Centers, Team Building, Management, Program Management
Education
Northern Arizona University 1999 — 2002
Master of Education (M.Ed.)
Ottawa University-Phoenix 1996 — 1998
Arizona Secondary Education Teaching Certificate
University of Illinois at Chicago 1991 — 1995
Bachelor of Liberal Arts & Sciences (BA)
Navient May 2014 - Present
SallieMae April 1999 - May 2014
Skills
Disaster Recovery, Enterprise Software, Project Management, System Administration, Testing, Leadership, Business Continuity, Enterprise Architecture, SDLC, Virtualization, Data Center, VMware, Technical Support
Education
Indiana Institute of Technology 2002 — 2006
BA, Business Administration
SallieMae External ConsultantDSL Software1994 - 1996
Education
National College
Cintas - formerly Zee Medical a division of McKesson April 2014 - Present
Stanley Black & Decker, Inc. November 2013 - April 2014
Stanley Security Solutions October 2012 - November 2013
Central Indiana Hardware August 2011 - September 2012
Sallie March 2010 - August 2011
SallieMae May 2009 - March 2010
Pepsico - QTG September 2007 - May 2009
Stanley Security Solutions March 2006 - August 2007
Stanley Security Solutions October 2004 - March 2006
Stanley Security Solutions April 2004 - October 2004
Skills
Process Improvement, SAP, Leadership, Business Process, Operations Management, Management, Team Building, Change Management, Project Management, Cross-functional Team..., Strategic Planning
Education
Indiana Wesleyan University 2008 — 2011
MBA, Human Resource Management
Indiana Wesleyan University 2005 — 2011
Certificate, Human Services
Indiana Wesleyan University 2005 — 2008
Bachelor of Science, Business Management
Sallie Mae July 2013 - Present
SallieMae August 2010 - July 2013
Health Care Excel 2007 - April 2010
Skills
Employee Benefits, Human Resources, Employee Relations, Recruiting, Microsoft Word, Strategic Planning, Microsoft Office, Healthcare, Performance Management, Operations Management, New Hire Orientations, Training, Organizational..., Customer Service, Talent Management, College Recruiting, Interviews, Technical Recruiting, Employee Engagement, Benefits Administration, PowerPoint, Process Improvement, Microsoft Excel, Applicant Tracking..., Coaching, Management, Onboarding, Leadership, Business Development, Team Building
Education
University of Phoenix 2004 — 2004
Bachelor's degree, Business
Indiana University-Purdue University at Indianapolis
Business
Federal Home Loan Bank of Indianapolis January 2012 - Present
SallieMae October 2009 - January 2012
Lilly May 2009 - October 2009
Simon Information services October 2007 - January 2009
Axiom xCell Inc June 2007 - October 2007
Skills
Testing, SDLC, Quality Center, Test Planning, Software Quality..., Quality Assurance, Test Cases, System Testing, Software Documentation, Unix, Business Analysis, Test Automation, Test Management, Manual Testing, QTP, SQL, ALM, Data Warehousing, Test Director, Business Objects, Calypso, Scrum Master, Version One, Rally, Selenium, Scrum
Education
University of California, San Diego
Osmania University 1995 — 1997
Masters
Osmania University
Pondicherry Central University
PGDCA
SallieMae April 2009 - Present
Allied Document Solutions & Services June 2008 - November 2008
Otis Elevator April 2005 - June 2008
Canon USA February 2001 - April 2005
Merisel March 1997 - November 2000
Staples August 1990 - March 1997
Skills
Customer Relations, Trade Shows, Negotiation, Data Interpretation, Account Management, Sales Management, SQL, Team Leadership, Contract Negotiation
Education
Rider University 1986 — 1990
Bachelor's Degree, Business Administration and Management, General
Newtown Friends School 1976 — 1981
SallieMae December 2008 - Present
MBNA/Bank of America February 1982 - February 2007
MBNA America 1982 - 2007
MBNA 1982 - 2007
Bank of America 1982 - 2007
MBNA America Bank 1982 - 2007
Education
University of Delaware 1980 — 1985
Hogan Consulting Group July 2009 - Present
Electronic Strategies, Inc March 2008 - July 2009
Core BTS July 2006 - February 2008
SallieMae 2007 - 2008
AgReliant Genetics,LLC September 2003 - July 2006
Skills
Active Directory, Citrix, VDI, XenServer, Windows Server, SAN, Windows Server 2008, Server Architecture, Servers, Windows Server 2003, Terminal Services, Citrix Certified..., Virtualization, Citrix Metaframe, Group Policy, Application..., AppSense, VMware, vSphere, NetApp, Storage Area Networks, VBScript, App-V, Hyper-V, VMware ESX, Xen, Disaster Recovery, VMware Infrastructure, Networking, Enterprise Software, Microsoft Technologies, Powershell, System Deployment, HP, Storage, NAS, SCCM, DNS
Education
Huntington College 1999 — 2003
BS, Computer Science
Navy Federal Credit Union September 2014 - Present
Navy Federal Credit Union June 2013 - September 2014
Navy Federal Credit Union March 2012 - June 2013
SallieMae 1997 - 2001
Skills
Business Analysis, Data Warehousing, Business Objects, Requirements Gathering, Business Intelligence, Business Requirements, Crystal Reports, Data Analysis, Analytics, Analysis, SQL
Education
Strayer University (VA) 1997 — 2001
Bachelor of Science (BS), Computer Informations Systems, summa cum laude
The College Board June 2014 - Present
The College Board July 2001 - June 2013
SallieMae November 1999 - July 2001
Skills
Netapp Filers, HDS Array, Storage Area Networks, Array, VMware, Solaris, NAS, NetApp Filers, Virtualization, Requirements Analysis, EMC Networker, HDS, Crisis Management, Leadership Development, DNS, NetApp, Enterprise Architecture, Open Source, Street Dance, Cisco Technologies, CMMI, Web Applications, SDLC, Agile Methodologies, Disaster Recovery, Data Center, System Administration, SAN
Education
King's College 1987 — 1988
Johns Hopkins University Applied Physics Laboratory October 2011 - Present
COMSORT, Inc. March 2006 - February 2012
DCCA March 2001 - March 2006
Logicon October 2000 - March 2001
Siebel Systems April 2000 - September 2000
Paragren Technologies, Inc. March 1999 - March 2000
Oracle Corporation January 1999 - March 1999
SallieMae August 1991 - December 1998
Resolution Trust Corporation November 1993 - March 1994
PRA International January 1988 - June 1991
Skills
Perl, Databases, SDLC, ETL, Business Intelligence, Integration, Requirements Analysis, Software Development, Visual Basic, ASP.NET, Project Management, Oracle, SAS, Microsoft SQL Server, Data Modeling, Enterprise Architecture, Database Design, Business Analysis, DB2
Education
Marymount University 1994 — 1997
MS, INFORMATION SYSTEMS
University of Tampa 1991 — 1993
Masters, Business Administration
Virginia Polytechnic Institute and State University 1983 — 1987
BS, Statistics, Animal Science
SallieMae Helpdesk CoordinatorFirst Merchants CorporationAugust 1997 - August 1999
Education
Ball State University 1994 — 1995
Bachelor of General Studies, History, Computer Science
Ball State University 1987 — 1992
Bachelor of Science, Legal Administration, Political Science
Teleperformance, USA July 2013 - Present
Aegis Telecommunications 2013 - 2014
Aegis Telecommunications 2010 - 2014
salliemae June 2010 - 2012
Sallie Mae 1990 - June 2010
Skills
Workforce Management, Call Center, Vendor Management, Leadership, Employee Engagement, Contact Centers, Salesforce.com, Process Improvement, Business Process..., BPO, CRM, Customer Satisfaction, Outsourcing, Operations Management, Performance Management, Account Management, Management, Inbound Marketing, Analytics, Call Centers, Coaching, Customer Experience, Relationship Management, Transition Management, Team Management, Service Delivery, Sales, Call Center Development, Team Building, Six Sigma, Sla, Financial Services, Offshoring, Business Analysis, Customer Retention, Business Development, Strategy, Executive Management, Change Management, Lead Generation, Telemarketing, Training, P&L Management, Cross-functional Team..., Customer Acquisition, Program Management, IVR, Team Leadership, Forecasting, Strategic Partnerships
Education
Cameron University 1985 — 1988
Bachelor of Business Administration (B.B.A.), Marketing/Economics
Grant Thornton LLP July 2015 - Present
Grant Thornton LLP January 2014 - Present
Luther Burbank Savings June 2013 - January 2014
Grant Thornton LLP February 2012 - May 2013
Grant Thornton LLP September 2011 - May 2013
Grant Thornton LLP January 2011 - February 2012
Office of the State Comptroller-New Jersey June 2010 - December 2010
SallieMae June 2009 - May 2010
Office of the State Comptroller June 2008 - May 2009
Skills
Sarbanes-Oxley Act, Internal Controls, Sarbanes-Oxley, Financial Analysis, Internal Audit, US GAAP, Auditing, Enterprise Risk..., Accounting, Risk Management, Assurance, Financial Reporting, Due Diligence, Process Improvement
Education
University of North Carolina at Wilmington 2007 — 2008
MSA, Accounting
University of North Carolina at Wilmington 2005 — 2007
BSBA, Accounting
SallieMae October 2007 - Present
Sallie Mae January 2006 - October 2007
Johnson College -Scranton November 2004 - January 2006
ERA Brady Associates 2005 - 2006
Sallie Mae November 2001 - September 2004
Education
Wilkes University 2007 — 2011
MBA, Organizational Leadership and Human Resource Management
University of Pittsburgh 1991 — 1995
Bachelor of Arts
Ryan Fire Protection March 2013 - July 2014
SallieMae June 2010 - March 2013
Bowen Engineering Corporation November 2007 - June 2010
Centex Homes December 2005 - November 2007
Indiana Art Glass February 2004 - October 2005
Weithman Law Offices January 1999 - January 2001
Skills
Accounts Payable, Microsoft Excel, Microsoft Office, Microsoft Word, Invoicing, Budgets, Strategic Planning, PowerPoint, Accounting, Project Planning, Project Management, Forecasting
Education
Anderson University 2010 — 2012
MBA, Finance
University of Indianapolis, IN 1999 — 2003
Bachelor of Science, Business Admin & Art Studio
Kingston University, UK 2002 — 2002
BS, Business Administration
Texas Guaranteed December 1997 - Present
Sallie Mae October 1991 - December 2007
SallieMae 1991 - 1997
Education
Tarleton State University 2004 — 2007
Bachelor's, Management
Tarleton State University 2004 — 2007
Bachelor's, Business Administration
Central Texas College 1998 — 2004
Associate's, Business Administration
Asssurant Specialty Property February 2011 - Present
SallieMae December 2009 - April 2010
Integrated System Technologies, Inc. 2010 - 2010
Dominion Exploration and Production October 2008 - May 2009
sapp April 2008 - August 2008
CXI 2008 - 2008
Sapphire Technologies/Ben Dubois 2007 - 2008
JPM Asset Management 2006 - 2007
Qwest Communications 1998 - 2002
Education
Franklin University 2007 — 2007
Certification, Project Management Institute
University of Toledo 1999 — 2000
Certification, Project Management Institute
Stark State Technical College 1994 — 1996
AB, Computer Sciences
The University of Akron 1982 — 1986
BA, Business Management
Truven Health Analytics January 2013 - Present
EMC June 2007 - January 2013
State of Michigan February 2010 - December 2012
SallieMae October 2008 - December 2009
Immersion Graphics Inc February 2006 - December 2006
Skills
SAN, Storage, EMC Storage, Troubleshooting, Integration, Software Documentation, Disaster Recovery, Enterprise Architecture, Information Management, Enterprise Storage, Clariion, System Administration, Technical Documentation, NAS, ITIL, Administration, Engineering, Teaching, Solution Architecture, Information Analysis, Physics, Healthcare Information..., Windows, Interpretation, Group Presentations, Customer Presentations, Data Presentation, Teaching Skills, Teaching/mentoring, Problem Solving, Mathematics, Healthcare IT, Documentation, Program Management, HDS, Cisco Technologies
Education
Lawrence Technological University 2012 — 2015
Master's Degree, Information Technology, 3.95
Michigan State University 2003 — 2005
BSC Electrical Engineering, Electrical and Computer Engineering
Henry Ford Community College 2001 — 2003
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Beaconhouse School System 1998 — 2000
Advance levels (University of Cambridge), Engineering
Beaconhouse School Systems 1995 — 1998
High School, High School/Secondary Diplomas and Certificates
Salliemae Technical AnalystSallieMae1995 - 2008
Education
Strayer University (VA) 1992 — 2002
Bachelor of Science (B.S.), Computer Information
Upromise/UII (Subsidiaries of Sallie Mae) July 2010 - March 2012
SallieMae January 2007 - July 2010
Sallie Mae October 2004 - December 2006
EMC July 2000 - October 2004
Skills
Sales Compensation..., Benefits Administration, Succession Planning, Employee Relations, Employee Training, Development Of Employees, Performance Management, Change Management, Organizational..., Payroll Adminstration, Employment Law, Employee Onboarding, Compensation Planning, Employee Survey..., Leadership Development..., Talent Acquisition, Recruiting, Building Relationships, Talent Development, Workforce Planning, Training Delivery
Education
Anna Maria College
Master of Business Administration (MBA)
Bridgewater State College
Bachelor's degree, Psychology/Sociology
Lesley University
Master's degree, Human Resources
Indiana Association for the Education of Young Children September 2014 - Present
MedLab December 2011 - September 2014
DailyMed Pharmacy April 2011 - August 2011
SallieMae July 2010 - April 2011
Comcast April 2009 - March 2010
Comcast Cable December 2008 - April 2009
Comcast March 2008 - December 2008
Comcast Cable 2004 - 2008
SBC/Ameritech June 1997 - February 2003
Dollar Tree/Dollar Bills November 1995 - May 1997
Skills
Training, Customer Satisfaction, Troubleshooting, Process Improvement, Account Management, Team Leadership, Sales, Leadership, Team Building, Telecommunications, Networking, Data Analysis, Microsoft Office, Strategy, Performance Management, Project Management, Cold Calling, Management, Customer Retention, Security, Budgets, Interviews, Direct Sales, Customer Experience, Cross-functional Team..., Change Management, Sales Operations, Coaching, Forecasting, Salesforce.com, Vendor Management, Quality Assurance, Operations Management, Recruiting, CRM, Leadership Development, Human Resources, Wireless, Contract Negotiation, Employee Training, Strategic Planning, Sales Management, Inventory Management
Education
Indiana Institute of Technology 2006 — 2008
Master, Business science
Indiana Institute of Technology 2002 — 2006
Business Management, Bus/ HR/Marketing
Scitor Corporation January 2012 - Present
DRS Technologies January 2009 - August 2011
Mitel November 2000 - January 2002
SallieMae 1999 - 2000
Comsearch 1996 - 1999
Litton PRC 1994 - 1996
First American Bank 1989 - 1994
Education
Radford University 1985 — 1989
BBA, Business Managment
U.S. Department of Education Senior Analyst & Project CoordinatorSallie Mae1991 - 2000
SallieMae 1991 - 2000
Eastern Airlines 1986 - 1988
Skills
Government Contracting, PMP, Program Management, Business Process..., Cross-functional Team..., Government, Requirements Analysis, PMO, Process Improvement, Policy, Proposal Writing, Governance, Analysis, Federal Government, MS Project, Management
Education
Marymount University
M.B.A., Organizatinal Effectiveness
Geneva College 1982 — 1986
B.S.I.E., Industrial Engineering
Providence Health & Services Human Resources ManagerKing County District CourtJuly 2010 - January 2013
Kittitas County, Washington November 2008 - June 2010
KBR November 2005 - November 2008
Seton Healthcare Network August 2002 - July 2005
Sterling Savings Bank Action Mortgage Company 2001 - 2002
Metropolitan Mortgage & Securities Company, Inc. 1999 - 2001
SallieMae 1998 - 1999
Skills
Employee Relations, Performance Management, Employment Law, Human Resources, Labor Relations, Deferred Compensation, Personnel Management, HRIS, Onboarding, Leadership, Organizational..., Employee Benefits, Training, Management, Applicant Tracking...
Education
St. Edward's University 2003 — 2005
MBA, Human Resource Management
Eastern Washington University 1999 — 2002
BBA, Human Resource Management, Marketing, General Management
North Idaho College 1994 — 1996
Associate of Arts, Political Science
Sallie Mae July 1993 - Present
SallieMae 1993 - Present
WILN-FM Island 106 Radio Station 1989 - 1991
WAPW-FM Power 99 Radio Station 1987 - 1989
Education
The University of Georgia 1988 — 1989
Georgia Southwestern State University 1986 — 1987
Communications
Salliemae December 1995 - Present
Sallie Mae 1995 - Present
undefined 1995 - 2011
Fisher Scientific June 1992 - December 1995
Skills
Performance Tuning, IDMS, Data Modeling, DB2, Database Administration
Education
Purdue University
Associated Degree, Computer Sience
Western Michigan University
Fifth Third Bank August 2013 - Present
Aerotek May 2012 - August 2013
SallieMae December 2010 - May 2012
Fidelity Investments September 2000 - February 2009
Citibank October 1998 - September 2000
Citibank(Student Loan Corporation) April 1996 - October 1998
Skills
Customer Service, Financial Services, Leadership, Sales, Finance, Team Building, Strategic Planning, Securities
Education
State University of New York College at Brockport 1984 — 1988
BS, Business Administration
Texas Department of Public Safety August 2014 - Present
Texas Department of Public Safety October 2013 - August 2014
Killeen ISD August 2010 - October 2013
SallieMae April 1994 - June 2010
Skills
Customer Service..., Complaint handling &..., Operations Management, Customer Satisfaction..., Teambuilding and..., Cost Reduction..., Strategic Planning, Microsoft Office, Recruiting, Social Media, Telecommunications, Excellent Communicator, Leadership and Vision, Dependable Team Player, Sound Judgement, Quick Study, Problem Solving, Customer Satisfaction, Sound, Communication, Call Centers, Team Building, Program Management, Public Speaking, Customer Service, Leadership, Microsoft Excel, Training
Education
Central Texas College 2009 — 2010
Social Work
Morford Consulting Contracting, Inc November 2003 - Present
Chicago area Users Group for Endevor 1996 - 2010
SallieMae January 1999 - November 2003
SallieMae April 1997 - January 1999
Liberty Mutual Insurance October 1991 - April 1997
Bank One 1985 - 1991
Skills
Software Configuration..., Endeavor, SDLC, JCL, TSO, Mainframe, DB2, COBOL, IBM Mainframe
Education
Ball State University
Bachelor of Science, Computer Science, Business
Global Debt Registry, LLC 2011 - Present
SallieMae 2010 - 2011
Bank of America – West Division Retail Mortgage Executive 2008 - 2009
Bank of America 2006 - 2008
MBNA Spain 2004 - 2006
MBNA 1993 - 2005
Skills
Credit Cards, P&L, Executive Management, Retail Banking
Education
Miami University 1989 — 1993
Bachelor of Arts, Political Science
SallieMae September 1996 - Present
Indiana Department of Workforce Development May 1974 - September 1996
Skills
Visio, Business Analysis, Access, MS Excel Pivot Tables, SCCM, Crystal Reports, Disaster Recovery, Microsoft Office, Customer Service, Project Management, Software Documentation, Management, Process Improvement, Troubleshooting
Education
Ivy Tech Community College 1990 — 1992
Computers, Computer Science
USAA August 2009 - Present
BYU-Idaho November 2008 - July 2009
Pizza Hut April 2005 - May 2009
USAA June 2008 - August 2008
SallieMae July 2004 - December 2004
Peter Piper Pizza May 1996 - April 2002
Skills
Data Warehousing, ETL, Datastage, Java, JavaScript, SQL, MySQL, HTML, Linux, XML, CSS, jQuery, Databases, Software Development, HTML 5, Web Development, AJAX, Bash, Photoshop, Microsoft Office, Dreamweaver, Team Leadership, Interaction Design
Education
Brigham Young University - Idaho 2005 — 2009
Bachelor, Computer Information Technology
Central Texas College 1997 — 1998
N/A, Computer Science
SallieMae Data ArchitectSallie Mae1998 - Present
Education
Drexel University 1985 — 1987
MS, Applied Math
Hartwick College 1981 — 1985
BA, Math/Comp Sci
Allianz Life Insurance December 2007 - July 2008
SallieMae 1987 - 1990
Education
The University of Texas at Dallas 1976 — 1978
BA, Sociology/Organizational Analysis
Navient April 2014 - August 2015
Sallie Mae December 2013 - April 2014
Sallie Mae July 2012 - November 2013
SallieMae September 2010 - July 2012
SallieMae February 2006 - September 2010
Skills
SDLC, GLBA, Information Security, Vendor Management, Disaster Recovery, Risk Assessment, User Acceptance Testing, IT Audit, Strategic Planning, PCI DSS, Governance, Information Security..., IT Strategy, Business Continuity, Project Management, Process Improvement
Education
Indiana University-Purdue University at Indianapolis 1988 — 1990
Bachelor of Science (B.S.), Computer Programming Technology
Purdue University 1985 — 1987
Associate of Applied Science, Computer Programming Technology
Booz Allen Hamilton January 2013 - Present
Booz Allen Hamilton November 2010 - December 2012
SallieMae September 2007 - November 2010
Sallie Mae August 2005 - September 2007
Skills
Business Analysis
Education
Susquehanna University 2001 — 2005
Bachelor of Science (BS), Finance, General
SallieMae February 2010 - Present
MBNA / currently Bank of America March 2004 - March 2009
Bank of America/MBNA February 1999 - March 2005
Bank of America September 1996 - February 1999
Bank of America February 1988 - September 1996
Skills
Process Improvement, Banking, Finance, Analysis, Vendor Management, Management, Business Analysis, Leadership, Analytics, Financial Analysis
Education
Goldey-Beacom College 2001 — 2003
Associates, Business Management
John Dickinson High School 1974 — 1978
Business
Peirce College
Court Reporting Certificate, Court Reporting/Court Reporter
BK Capital Group 2006 - Present
Collegiate Funding Services 2000 - 2006
SallieMae 1981 - 1999
Skills
Start-ups, Mergers, Strategic Planning, Strategic Partnerships, Financial Services, Team Building, Management, Business Strategy, Mergers & Acquisitions, Business Development, Leadership, Strategy
Education
The George Washington University 1975 — 1977
MPA
Virginia Polytechnic Institute and State University 1971 — 1975
BA
Kaiser Permanente January 2014 - Present
Rose International September 2013 - January 2014
UnitedHealth Group September 2011 - September 2013
Accenture May 1999 - September 2011
AIC August 1997 - May 1999
SallieMae May 1987 - July 1997
Skills
SDLC, Business Intelligence, Requirements Analysis, Management, Business Analysis, Project Management, Leadership, Software Project..., Analysis, IT Management, Process Improvement, IT Service Management, Systems Analysis, Consulting, Team Leadership, Healthcare Information..., Business Requirements, ITIL
Education
Penn State University 1984 — 1986
Associate, Computer Science
Cross Point Capital April 2009 - Present
Banc of America Securities 2002 - 2009
First Union Securities 1999 - 2000
Sallie Mae 1990 - 1999
SallieMae 1990 - 1995
Skills
Capital Markets, Portfolio Management, Fixed Income, Financial Modeling, Financial Analysis, Banking, Risk Management, Management, Investment Banking, Structured Finance
Education
The George Washington University 1985 — 1991
BBA, MBA, Finance, General
Scott & White Health Plan March 2012 - Present
Scott & White Healthcare May 2010 - March 2012
SallieMae March 2010 - May 2010
2010 SallieMae November 2009 - March 2010
Trinity of March 1999 - October 2009
Army Community Services January 1998 - January 1999
Skills
Insurance, Customer Service, Medicaid Managed Care, Leadership Development, Leadership, Advocacy, Patient Advocacy, Child Advocacy, Training, Public Speaking, Written & Oral..., Presenter, HIPAA, Team Building, Team Leadership, Team Management, Victim Services, Healthcare Management, Medicaid, Program Implementation, Workforce Management, Field Work, Provider Relations, Provider Network..., Provider Education, Health Education, Physician Relations, Physician Liason, Physician Network..., Community Outreach, Business Travel, Event Planning, Supervisory Experience, Supervisory Skills, Staff Supervision, Outstanding time..., Analytical Skills, Analysis, Call Centers, Time Management, Management, Interviews, Budgets, Software Documentation, Administrative...
Education
Capella University 2011 — 2014
Master's degree, Marriage and Family Therapy/Counseling, 3.6
Augusta State University 2002 — 2008
B.A, Political Science Legal Studies
Shell Trading July 2010 - Present
WBMI April 2010 - June 2010
SallieMae January 2007 - March 2010
Solucient LCC August 2006 - December 2006
Kaiser Permanente October 2004 - December 2005
Skills
Data Integration, ETL, Data Warehousing, Informatica, Erwin
Education
Osmania University
BE
Wayne State University
MS
SallieMae February 2011 - Present
Education
University of Delaware 2004 — 2008
Bachelor of Science, Resource Economics
Navient August 2014 - Present
SallieMae August 2000 - August 2014
Sallie Mae June 1998 - August 2000
Sallie Mae December 1997 - June 1998
Ponderosa Steakhouse 1990 - 1997
Skills
SDLC, Requirements Gathering, Business Requirements, User Acceptance Testing, Quality Center, Business Analysis
Education
Purdue University 1984 — 1986
Social Work
Travelers Insurance October 1998 - Present
SallieMae September 1996 - October 1998
Skills
Fiduciary Liability, Employment Practices..., Directors & Officers..., Fidelity Bonds, Miscellaneous..., Kidnap & Ransom, Professional Liability, Fiduciary, Commercial Lines, Liability Analysis, Property & Casualty..., Casualty Insurance, D&O
Education
University of Maryland College Park 1985 — 1989
BA, Psychology
Voxai Solutions March 2015 - Present
AT&T October 2014 - March 2015
TXU May 2011 - October 2014
SallieMae November 2008 - May 2011
Sallie Mae June 2007 - November 2008
Sallie Mae January 2004 - June 2007
Sallie Mae September 2002 - January 2004
Gateway Transactions November 2000 - July 2002
North American Medical Management August 1999 - November 2000
S.H. Leggitt July 1996 - August 1999
Skills
IVR, Call Centers, ACD, Genesys, Call Logging, VoIP, Integration, Technical Support, Disaster Recovery, Networking, Vendor Management, Management, Telecommunications, Call Center Development, Business Analysis, Data Center, ITIL, IT Management, Troubleshooting, System Deployment, IT Strategy, Cisco Technologies, Service Delivery, Visio, SharePoint, IT Service Management, Servers, Call Center Architecture, Business Perspective, Budgets, RFP experience, SIP, SIP Trunking, Web Applications, CRM, Server Architecture, Microsoft SQL Server
Education
Texas State University-San Marcos 1988 — 2011
BBA, Computer Information Systems
Texas State University
Bachelor of Business Administration (BBA), Computer/Information Technology Administration and Management
NANTHEALTH November 2013 - Present
General Dynamics Information Technology August 2013 - November 2013
BookIt.com December 2010 - May 2013
SallieMae October 2002 - December 2010
BearingPoint (formerly KPMG Consulting, Inc.) January 1999 - October 2002
Skills
Project Management, Call Center, Financial Services, Risk Management, Business Analysis, Requirements Gathering, Capital Markets, Banking, Credit Risk, Relationship Management, Call Centers, Leadership, Process Improvement, Business Process..., Management, Customer Service, Strategic Planning, Financial Analysis, Business Development, Operations Management, Budgets, Outsourcing, Change Management, Business Process, Sales, Team Building, Business Strategy, New Business Development, Forecasting, Team Management, Sales Management, Analytics, Visio, Disaster Recovery, Training, Business Planning, Insurance, Project Planning, Software Project..., Contact Centers, Leadership Development, Consumer Lending, Strategy, Management Consulting
Education
Florida State University 1990 — 1992
BA, English
Gulf Coast Community College 1988 — 1990
Associate of Arts (AA)
Navient May 2014 - Present
Sallie Mae May 2012 - Present
SallieMae December 2003 - April 2012
Skills
Credit Cards, Banking, Loan Origination, Financial Analysis, Credit Analysis, Financial Services, Process Improvement, Management, Leadership, Business Process..., Loans
Education
Luzerne County Community College 2001 — 2003
Associate's degree, General Studies
Scott & White Healthcare April 2012 - Present
SallieMae October 1994 - October 2010
Dol Maintenance Division June 1990 - September 1992
Skills
Risk Management, SAS, SDLC, Credit, Data Analysis, Nursing, Software Documentation, Access, Customer Service, HIPAA, Healthcare, Analysis, Coaching, Hospitals, Leadership, Leadership Development, Healthcare Information..., Microsoft Office, Policy, PowerPoint, Program Management, Requirements Analysis, Research, Security, Strategic Planning, Team Building, Visio, Security Clearance, System Administration
Education
Kaplan University-Davenport Campus 2011 — 2013
AAS Business Administration, Business Administration and Management, General, 4.0
SallieMae ProjectsSallie Mae1997 - 2010
Education
Anderson University
Organizational Leadership
Premiere Credit of North America March 2011 - Present
Sallie Mae October 2009 - March 2011
Sallie Mae February 2003 - October 2009
SallieMae January 1999 - February 2003
Skills
Process Improvement, Risk Management, Business Process..., Analysis, Change Management, Access, Leadership, Software Documentation, SDLC, Business Process, Budgets, User Acceptance Testing, Visio, Business Analysis, Management
Education
Indiana University-Purdue University at Indianapolis 2003 — 2003
E-Commerce
Purdue University 1983 — 1987
Computer and Electrical Engineering
WellPoint July 2007 - Present
SallieMae 2005 - 2007
Education
Indiana Wesleyan University 2011 — 2013
Bachelors, Accounting
Indiana Wesleyan University 2009 — 2011
Associates, Accounting
R. E. C. P. 2002 — 2002
Sales License, Real Estate
Xerox Business Services June 2012 - Present
SallieMae June 2007 - June 2012
Unisys December 2004 - March 2007
Sutherland Global Services May 2004 - December 2004
Client Logic December 2003 - February 2004
Skills
VMware vSphere, SCCM, Windows 7, Windows Server, Desktop Administration, Technical Support, Network Administration, Operating Systems, Computer Hardware, Windows Server 2008, System Deployment
Education
Boces 2 2003 — 2003
A+, Computer Repair
Genesee Community College 2001 — 2002
None, Business Administration
SallieMae
Skills
SDLC
Education
Texas Tech University 1982 — 1983
Master of Science (MS), Management Information Systems, General
n/a - but ready for a new challenge 2012 - Present
Salliemae April 2011 - February 2012
Defender Direct February 2009 - January 2010
Skills
Customer Service, Data Entry, Home Equity Loans, loan processing, Accounts Receivable, Bill Payment, Microsoft Word, Microsoft Excel, Microsoft Office
Education
Harrison College-Indianapolis 1970 — 1971
Certificate, Accounting and Related Services
Arlington High School 1966 — 1970
Diploma, General Studies
SallieMae 2010 - 2012
Sallie Mae 2005 - 2010
Community Montessori School 2002 - 2005
Skills
Call Center..., Collections, Operations Management, Enrollment Management
Education
Purdue University 1984 — 1986
Business Management
Ball State University 1983 — 1984
Business Management
WesTex Community Credit Union June 2005 - Present
Carlton Industries July 1997 - July 2004
SallieMae September 1991 - April 1996
Skills
Microsoft Office, Public Speaking, Microsoft Word, Customer Service, Microsoft Excel, Loans, PowerPoint, Strategic Planning, Writing, Zend Studio, Budgets, Team Building, Financial Analysis
Education
Southwest Cuna Mangement School 2010 — 2012
Credit Union Management
Southwest Texas State University
Business Administration and Management, General
Salliemae Account Escalation SpecialistSallie Mae1993 - 2010
Skills
Financial Services, Relationship Management, Student Financial Aid, cross selling, student loan servicing, Student Loans, Account Management, Account Reconciliation, Escalation Resolution, Communication, Issue Resolution, Customer Service, Accounts Receivable, Credit Analysis, Risk Management, Team Building, Business Analysis, Customer Retention, Credit, Sales
Education
Indiana University-Purdue University at Indianapolis
Social Work/Psychology
Ivy Tech Community College-Central Indiana
Goodwill Industries of Central Indiana July 2013 - Present
Goodwill Industries of Central Indiana October 2012 - June 2013
SallieMae June 2008 - April 2009
Education
Indiana University Kokomo 2007 — 2012
Bachelor's degree, General Studies
Navient April 1998 - Present
SallieMae April 1996 - March 1998
SallieMae formerly USA Group August 1994 - March 1996
SallieMae - formerly Education Loan Servicing Center December 1990 - December 1994
Skills
Technical Support, Software Installation, SCCM, Outlook, Process Improvement, Project Management, Adobe Acrobat, Visio, Leadership, Analysis
Education
Harrison College 1984 — 1985
Associate of Business Admin, Administrative Assistant and Secretarial Science
Sun Tan City September 2013 - Present
Sykes April 2011 - August 2013
SallieMae June 2001 - August 2010
Skills
Microsoft Office, Customer Service, Call Centers, Customer Satisfaction, Troubleshooting, Windows, Outlook, Access, Windows 7, Computer Hardware, Windows XP
Education
Elizabethtown Community and Technical College 2013 — 2016
In progress for the Associates Degree and Cisco CCNA Certification, Computer and Information Technologies - Network Administration Track
Central Texas College 2000 — 2009
Network Administration