SBC / Pacific Bell
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SBC / Pacific Bell Employees
T-Mobile February 2013 - Present
T-Mobile July 2012 - January 2013
T-Mobile November 2010 - July 2012
T-Mobile February 2004 - November 2010
SBC / Pacific Bell 1999 - 2002
SBC Long Distance July 1997 - May 1999
Pacific Bell May 1996 - June 1997
GTE Telephone Operations April 1994 - January 1996
GTE Telephone Operations July 1990 - March 1994
GTE Telephone Operations July 1989 - July 1990
Skills
Billing Systems, Requirements Analysis, Documentation, Billing, Provisioning, Telecommunications, Business Analysis, Wireless, GSM, Requirements Gathering, Integration, GPRS, Mobile, Visio, 3G, Business Process, SQL, SDLC, Systems Analysis, SMS, Access, Product Development, SS7, Process Engineering, Software Documentation, Mobile Devices, Invoicing, Testing, Business Requirements, Product Management, Telecommunications..., Solution Architecture, Software Development, Cross-functional Team..., Software Project..., Vendor Management, PMP, System Deployment, Agile Methodologies, Enterprise Software, Program Management, Mobile Applications, Unix, SharePoint, Agile Project Management, User Acceptance Testing, Troubleshooting, Business Intelligence, PMO, Business Process Design
Education
George Washington University School of Business 2006 — 2006
Professional Certification in Business Analysis, Business Analysis
Luther College 1977 — 1982
Bachelors Of Science, Political Science/Business Management
American University 1980 — 1981
Exchange Program, Political Science
Bruckner Services January 2004 - Present
Pearson Education, Chandler, AZ April 2011 - November 2012
Synergy Services November 2010 - April 2011
Qwest Communications May 2004 - December 2009
Qwest Communications May 2001 - May 2004
Qwest April 2000 - May 2004
Qwest August 1998 - April 2000
SBC / Pacific Bell July 1995 - December 1997
SBC / Pacific Bell December 1994 - July 1995
SBC / Pacific Bell April 1992 - November 1994
Skills
Project Management, Customer Experience, Marketing Strategy, Marketing Communications, Change Management, Process Improvement, Service Quality, Sales Management, Telecommunications, Marketing, Product Development, Product Management, Strategy, Team Leadership, Program Management, Product Marketing, Vendor Management, Management, Leadership, Marketing Management, Customer Service, Call Centers, Competitive Analysis, Analysis, Project Planning
Education
University of San Francisco 1990 — 1991
B.S., Organizational Development (4.0)
Columbia School of Business - Executive Training
Market Management Executive Trg Class, Market Management
M.I.T. Sloan School of Mgt- Executive Sessions
Core Competency Sessions, Organizational Learning
The Juran Institue
Business Process Quality Mgt Course, Quality Control- Business Improvement
Washington Campus Consortium
Exec. Program, Public Policy and Business
Berkshire Hathaway Homeservices, Arizona Properties 2003 - Present
Qwest 1998 - 2002
Teleport Communications Group 1995 - 1997
SBC / Pacific Bell 1992 - 1995
SBC/Pacific Bell 1983 - 1995
Pacific Bell 1983 - 1995
Skills
Radio Production, Oil Painting, Pianist, Radio Producing, Buyers, Product Marketing, Short Sales, Investors, First Time Home Buyers, Foreclosures, Frame Relay, Real Estate, SFR, Seller Representation, ATM networks, REO, Buyer Representation, Listings, Relocation, Referrals, Single Family Homes, Condos, Rentals, National Association of..., Sellers, Relocation Buyers
Education
Golden Gate University 1985 — 1987
MBA, Business Management
Penn State University
B.S., Education
AT&T Technical Consultant II/Project MgmtAT&TDecember 2009 - Present
AT&T November 2008 - December 2009
AT&T April 2000 - October 2008
SBC / Pacific Bell October 1998 - April 2000
SBC / Pacific Bell December 1996 - October 1998
Aerotek Inc April 1995 - August 1996
Skills
WAN, IP, Managed Services, Solution Selling, Networking, Direct Sales, VoIP, Unified Communications, Telecommunications, MPLS, Wireless, Sales Operations, Cloud Computing, Telephony, Co-location, Leadership, Management, SaaS, Salesforce.com, Data Center, Selling, Strategy, Cisco Technologies, Frame Relay, Ethernet, Professional Services, Network Security, Sales, Call Centers, Network Design, Enterprise Software, SIP Trunking, IT Project & Program..., Project Management
Education
California State University-Chico 1989 — 1992
Bachelor of Arts Degree, Organizational Communication
San Diego State University-California State University
Univ of Illinois at Chicago February 2011 - Present
ACS Healthcare Provider Solutions / Beaches Medical Hospitals 2008 - November 2011
Sharp Healthcare July 2006 - June 2008
San Diego Hospice and Palliative Care October 2004 - June 2008
Veterans Administration / San Diego March 2001 - October 2004
SBC / Pacific Bell July 2000 - March 2001
University of California at San Francisco September 1997 - July 2000
The Center for Special Immunology September 1996 - September 1997
Five Hospital Program September 1996 - September 1997
Hospice of the North Shore March 1996 - September 1996
Skills
Healthcare Information..., EMR, Informatics, PowerChart, Information Security, FirstNet, Clinical Workflow, Medical/Surgical, Physicians, Medicine, Oncology, Medicare, Case Managment, Project Management, Nursing Documentation, End User Training, Patient Safety, Workers' Compensation...
Education
University of Illinois at Chicago 1993 — 1995
BSN, Nursing Science
Northeastern Illinois University 1976 — 1981
BS, Information Science / Business Administration
Gammon Reel, Inc. January 2015 - Present
San Francisco Botanical Garden January 2010 - July 2015
Genentech, Inc January 2008 - October 2009
City of Richmond, California October 2005 - January 2006
SBC / Pacific Bell January 1996 - January 2004
Acumenics Research and Technology January 1989 - January 1995
Pacific Bell January 1984 - January 1987
Skills
Biotechnology, Microsoft Office, Microsoft Excel, Pharmaceutical Industry, Microsoft Word, GIS, System Administration, DSL, Horticulture, Geographic Information...
Education
University of California, Berkeley 1978 — 1983
Bachelor of Science (B.S.), Computer Science
San Francisco State University 2009 — 2010
Certificate, Geographic Information Science and Cartography
House Properties, LLC 2005 - 2008
ITN / SignalStream 1998 - 2001
SBC / Pacific Bell 1996 - 1998
Independent Television News 1987 - 1994
ABC Television 1984 - 1987
Education
UCLA Anderson School of Management 1994 — 1996
MBA, Marketing, Entrepreneurial Studies
California State University-Chico 1979 — 1983
BA, Communications