Sears Home Services
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Sears Home Services Employees
Sears Home Services December 2014 - Present
24 Hour Fitness June 2014 - Present
Pacific Homecare Service January 2008 - Present
San Pasqual Academy February 2014 - October 2014
JenMar Photography 2009 - 2014
Junior Leadership Development Program 2012 - 2013
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Microsoft Excel, Teaching, Teamwork, Community Outreach, Data Entry, Leadership, Public Speaking, Nonprofits, Time Management, Research, Facebook, Event Planning, Higher Education, Fundraising, Cpr Certified, Outlook, Access, Administrative..., Critical Thinking, Editing, SPSS, Social Networking, Spanish, Supervisory Skills, Training, Volunteer Management
Education
California State University-Chico 2007 — 2013
Bachelor of Arts (BA), Psychology
Set Decoration Buyer May 2015 - Present
Set Decoration Buyer February 2015 - April 2015
Set Decoration Buyer January 2015 - January 2015
Assistant Set Decorator November 2014 - December 2014
Set Decoration Buyer July 2014 - September 2014
Set Decoration Buyer March 2014 - July 2014
Set Decoration Buyer September 2013 - March 2014
Robinson Lighting Ltd. October 2012 - November 2013
Julian Tile May 2012 - July 2012
Sears Home Services 2012 - 2012
Skills
AutoCAD, SketchUp, Microsoft Office, Program Management, Promotions, Production Planning, Organizational Design, Interior Design, Set Design, Set Dressing, Research, Home Staging, personal Organization, Customer Service, Customer Relations, Event Planning, Space planning, Furnishings, Rendering, Hand Drafting, Finish Selections, Commercial Design, Photoshop, Sketching, Window Treatments, Interior Lighting, Elevations, 3D rendering, Concept Design, Window Coverings, Blinds, Bedding, Draperies, Concept Development, Home Accessories, Floor Plans, Lighting Design, Furniture, Decoration, Upholstery, Lighting, AutoCAD Architecture, Construction Drawings, Film, Space Planning
Education
British Columbia Institute of Technology / BCIT 2005 — 2009
Diploma, Interior Design
Sears Home Services November 2014 - Present
Dustan's Computer Repair Service January 2014 - Present
Rocky Top Marketing Group, Inc June 2014 - September 2014
Hitching Post Theaters January 2009 - June 2014
Skills
Microsoft Office, Management, Sales Management, Operations Management, projectionist, Computer Science, Computer Network..., Marketing
Education
Bakersfield College
The Stow Company September 2014 - Present
Sears Home Services September 2010 - August 2014
American Advertising Federation-Orlando June 2008 - January 2011
doterati.com June 2008 - January 2011
.Com Marketing December 2007 - June 2010
Centex August 2003 - April 2007
Certified Vacations Group April 1997 - January 2003
American General Finance August 1994 - April 1997
Claritas Inc. 1990 - 1994
Times Mirror Cable 1986 - 1990
Skills
Email Marketing, SEM, SEO, Direct Marketing, Segmentation, Web Marketing, GIS, Marketing Strategy, Online Advertising, Social Media Marketing, Advertising, Marketing Communications, Media Planning, Marketing, Sales, New Media, Business Strategy, Integrated Marketing, Market Research, Online Marketing, Media Buying, Product Marketing, Strategy, Strategic Partnerships, Forecasting, Analytics, Brand Management, Leadership, Web Analytics, PPC, Online Lead Generation, Social Media, Mobile Marketing, Lead Generation, Sales Operations, Product Management, Competitive Analysis, Marketing Management, Business Development, Digital Marketing, Interactive Marketing, Management, Brand Development, Market Planning, Cross-functional Team..., Market Analysis
Education
Arizona State University 1987 — 1989
Master of Business Administration (MBA), Business Administration and Management, Marketing
Florida Atlantic University 1980 — 1983
BBA, Marketing
Sears Home Services November 2012 - Present
Mosaic Sales Solutions September 2009 - 2012
Pierce Promotions August 2008 - 2009
MarketSource October 2006 - August 2008
Mosaic Sales Solutions February 2006 - September 2006
Campaigners September 2004 - February 2006
BDS Marketing 1999 - 2004
Skills
Sales Management, Retail, Account Management, Relationship Marketing, Sales Operations, Training, Direct Sales, B2B, New Business Development, Team Building, Field Marketing, Sales, Trade Shows, Cold Calling, Marketing Management, Lead Generation, Marketing Communications, Marketing Strategy, Merchandising, P&L Management, Sales Process, Sales Presentations, Product Marketing, Direct Marketing, Salesforce.com, Competitive Analysis, Marketing, Customer Retention, Market Planning, Leadership, Selling
Education
Hamline University School of Law 1985 — 1988
Juris Doctor, Law
Concordia College 1981 — 1985
BA, Political Science
YMCA of Silicon Valley July 2013 - June 2015
Sears Home Services May 2014 - November 2014
Furon Company (acquired by Saint-Gobain Performance Plastics) November 1989 - June 1992
H.W. Andersen Products, Inc. April 1987 - October 1989
H.W. Andersen Products, Inc. April 1985 - April 1987
Harvard Medical School June 1984 - April 1985
Education
Colby College 1980 — 1984
BA
Harvard University Extension School 1985 — 1986
Sears Home Services August 2015 - Present
Sears Holdings Corporation January 2013 - Present
Sears Holdings Corporation May 2012 - January 2013
PetSmart July 2010 - July 2012
Aerotek January 2010 - April 2010
Staton Wholesale June 2008 - January 2010
Skills
Merchandising, Retail, Customer Service, Inventory Management, Visual Merchandising, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Time Management, Inventory Control, Outlook
Education
Tarrant County College 2015 — 2017
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
Collin County Community College 2004 — 2007
Associate of Arts (A.A.), Spanish Language Teacher Education
Grayson County College 2003 — 2007
Associate of Science (A.S.), Secondary Education and Teaching
Sears Home Services April 2013 - April 2015
Wise Food Storage April 2012 - August 2012
The Navigators Group, Inc. May 2011 - August 2011
Robert's Arts and Crafts March 2009 - March 2011
Skills
Access, Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Sales, Budgets, Social Networking, Team Leadership, Team Building, Public Speaking, Event Planning, Marketing, Project Planning, Change Management, Quality Assurance, MS Project, Account Management, Web Design, Data Entry, Marketing Strategy
Education
University of Utah 2010 — 2014
Bachelor of Sciences, Accounting - Business
Brigham Young University 2005 — 2006
Furr-Ever Friends - DogVacay 2012 - Present
Heritage Christian Preschool August 2011 - Present
HCC 2000 - Present
Haslet Elementary August 2004 - August 2010
Nine West Group January 1991 - March 1996
Sears Home Services August 1989 - January 1991
Signatures - Design Studio June 1988 - June 1989
Skills
Interior Design, Furniture, Architectural Drawings, Interior Architecture, Designs, Blueprint Reading, Drafters, Event Management, Event Planning, Organizational..., Fundraising, Vocals, Backing Vocals, Musicians, Read Music, Boarding, Pet Sitting, Pets, Social Media Marketing, Customer Service, Management, Sales
Education
Abilene Christian University 1986 — 1989
Bachelor of Science (B.S.), Interior Design
Richland High School 1981 — 1985
High School Degree, Art/Art Studies, General
Retired January 2015 - Present
Sears Home Services June 2013 - Present
None November 2010 - Present
iCRco November 2009 - October 2010
iCRco, Inc.Headquarters November 2009 - October 2010
Codonics November 2005 - November 2009
Codonics November 2005 - November 2009
R.P. Kinchloe September 2000 - November 2005
RP Kinchloe September 2000 - November 2005
2011Codonics, Inc.Headquarters January 2000 - January 2005
Skills
Cardiac, PACS, Medical Devices, Test Equipment, Spreadsheets, Diagnostics, Microsoft Office, Hardware Diagnostics, Medical Imaging, Forecasting, Sales Operations, Radiology, Digital Imaging, Sales, Healthcare, Capital Equipment, X-ray, Sales Management, Cross-functional Team..., Market Development, Product Launch
Education
Cal Poly Pomona 1973 — 1974
College, Business
Merced College 1969 — 1972
A.S. Degree, Electronics/Business
Inc
Associate of Science Degree, Electronics; Electronics and Business; Business
Aegisound December 2010 - Present
Radford University April 2007 - December 2010
Highland Village Apartments November 2006 - April 2007
Nitterhouse Masonry Products May 2004 - February 2005
Werner Enterprises April 2002 - March 2003
AppalCART September 2000 - December 2001
Joe Pecheles Automotive February 2000 - June 2000
Sears Home Services March 1999 - February 2000
Franklin Equipment Company March 1998 - August 1998
Skills
Manufacturing, Troubleshooting, Lean Manufacturing, Process Improvement, Preventive Maintenance, Machining, Customer Service, Leadership, Inventory Management, Process Scheduler, Teamwork, Microsoft Office, PowerPoint, Analysis, Quality Assurance, Soldering, Test Equipment, Shipping, First Aid, Technical Support, Software Documentation, Transportation, Logistics, Data Entry, Critical Thinking, Outlook, Purchasing, Microsoft Excel, Microsoft Word, Lean Six Sigma, Automotive Repair, Construction, Transit Operations, Computer Repair, Antiques, Power Equipment, Online Auctions, Truck Driving, Industrial Safety, Electronics, Audio Processing, Professional Driving, Photoshop, Digital Photography, 3D Scanning, Document Imaging, Electricity, Sound Reinforcement, Home Repairs, Home Remodeling
Education
New River Community College 2008 — 2010
Associate Degree, Applied Science, Electrical Engineering Technology
Alliance Tractor Trailer Training Centers 2002 — 2002
Diploma, Truck Driving School
Appalachian State University 2001 — 2001
General
Caldwell Community College and Technical Institute 2000 — 2000
General
College of the Albemarle 1996 — 1998
Diploma, Machining Technology
Mercury Insurance June 2014 - Present
Mercury Insurance January 2013 - June 2014
Mercury Insurance September 2006 - December 2012
GameStop October 2006 - November 2007
Teriyaki Palace July 2006 - October 2006
Sears Home Services 2005 - 2006
Purrfect Auto of Tustin 2004 - 2005
Cinnabon 2003 - 2004
Skills
Quality Assurance, Test Cases, Quality Center, SDLC, Agile Methodologies, SharePoint, ISTQB Certified, Microsoft Office, HP Quality Center, User Acceptance Testing, Visio, Sun Certified Java..., MS Project, Microsoft Word, SharePoint Designer, Mercury QuickTest Pro, Microsoft Excel, Windows, Software Quality..., Standards Compliance
Education
Cal State Fullerton 2008 — 2010
Bachelor of Arts (B.A.), Japanese Language
Fullerton College 2006 — 2008
Associate of Arts (AA), Japanese Language and Literature
Citrus College 2004 — 2006
N/A, Automotive Engineering Technology/Technician
Floorball Nova Scotia May 2012 - Present
Sackville Minor Hockey Association May 2010 - May 2012
Sears Home Services 1990 - 1999
Skills
Sports, Sports Marketing, Athletics, Sports Management, Fitness, Leadership, Hockey, Tournaments, Sporting Goods, Strength & Conditioning, Sports Coaching, Team Building, Teaching, Public Relations, Training, Fundraising, Public Speaking, Sponsorship, Start-ups, Marketing, Sponsorship Sales, Event Management, Coaching, Strategic Planning, Event Planning, Marketing Strategy, Social Media Marketing, Team Leadership, Customer Service, Social Networking
Education
Cape Breton University 1986 — 1987
Diploma Civil Engineering Technology
Acadia University 1982 — 1985
Labrador City Collegiate 1979 — 1981
Sinisco Montreal April 2014 - Present
Sears Home Services April 2013 - April 2014
Future Electronics April 2011 - April 2013
Future Electronics May 2008 - October 2009
HSBC Financial November 2007 - May 2008
HSBC Financial July 2007 - November 2007
Montana's Cookhouse April 2001 - August 2006
Skills
Product Marketing, Competitive Analysis, Management, Sales, Negotiation, Customer Service, Pricing, Product Management, Data Analysis, Marketing Strategy, Account Management, Business Development, Product Development, New Business Development, Key Account Management, Sales Management, Cross-functional Team..., Marketing Management, Semiconductors, Marketing, Product Launch
Education
Concordia University 2004 — 2008
Bachelors, Specialization Economics
John Abbott College 2001 — 2004
Diploma, Publication Design and Hypermedia Technology
St Thomas High School 1997 — 2001
High School
[Independent] May 2007 - Present
[Independent] May 1999 - Present
Sears Home Services February 2010 - May 2014
Phoenix Conservatory of Music August 2007 - July 2009
Arizona State University August 2005 - May 2007
Skills
Composition, Teaching, Performance Tuning, Music Theory, Music, Music Education, Classical, Orchestral Music, Jazz, Public Speaking, Music Production, Finale, Musical Theatre
Education
University of Colorado Boulder 2010 — 2011
Music Composition
Arizona State University 2005 — 2007
M.M., Music Composition
West Virginia University 2001 — 2005
B.M., Music Composition
University of Wyoming 1999 — 2001
Music Performance
Colorado Judicial Branch January 2015 - Present
Arizona HIDTA September 2002 - January 2015
Sears Home Services May 2001 - September 2002
Sears Home Services January 1999 - March 2001
Skills
Information Systems..., Network Architecture, Network Security, Cisco Firewalls, Cisco Switches, Troubleshooting, HyperV, Windows Server (NT -..., MS Exchange Server, Desktop Support, DFS, Cisco Wireless, Cisco Routers, VPN, DHCP, Microsoft Exchange, Technical Support, Information Technology, System Administration, Networking, Hyper-V, Windows 7, DNS
Education
Western Governors University
Bachelor of Science (BS), Information Technology
Community College of Aurora 1991 — 1994
A.S.
Cherish Home Design January 2014 - Present
Sears Home Services August 2013 - January 2014
Granite Transformations Canada February 2013 - August 2013
With an Accent January 2007 - January 2013
GLENTEL Wireless Solutions 2002 - 2012
TELUS Small Business Solutions April 2008 - April 2010
Skills
Sales and Marketing, Customer Service and..., Sales Presentation and..., Negotiating and Closing..., Troubleshooting, Residential Interior..., Skilled in MS Office,..., AutoCad in progress, Interior Design, Sales, Leadership, Sales Operations, Negotiation, Customer Satisfaction, Time Management, Training, Customer Service, Budgets, New Business Development, Selling, Customer Retention, Sales Management, Account Management, Retail
Education
CDI College 2001 — 2002
diploma, Web Page, Digital/Multimedia and Information Resources Design
BCIT
Certification, Interior Design
Xactware July 2014 - Present
Xactware July 2012 - July 2014
Ancestry.com February 2012 - July 2012
Novell November 2010 - February 2012
Novell August 2006 - November 2010
Novell December 2002 - July 2006
Sears Home Services January 1996 - September 2001
Skills
Oracle, Oracle BIEE, Business Intelligence, BI Publisher, Microsoft SQL Server, ETL, Data Warehousing, Business Analysis, Data Analysis, Analysis, Pentaho, Agile Testing, Data Quality, Data Mining, Master Data Management, SQL, Data Integration, SharePoint, Databases, Analytics, Oracle 11g, Siebel, Python, RPD, Data Modeling
Education
Brigham Young University 1990 — 1995
Bachelors of Arts, English
Brookdale Community College August 2013 - Present
Sears Home Services October 2012 - November 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C, Windows, Matlab, Event Planning, AutoCAD, Time Management
Education
Brookdale Community College 2013 — 2018
Sears Home Services May 2014 - Present
GameStop July 2009 - July 2013
Murrays auto parts November 2007 - July 2009
Target July 2004 - April 2008
Skills
Supervisory Skills, Military, Military Operations, HVAC Controls, Sales Management, aircraft firefighting, aircraft fuel systems, Inventory Management, Team Building, Inventory Control, Security, Organizational..., Military Experience, Hiring, Maintenance, Time Management, Loss Prevention, Store Management, Teamwork, Operational Planning, Leadership, Troubleshooting, Project Planning
Education
Coyne College 2012 — 2014
HVAC/R
TM Laundry Service October 2012 - Present
Sears Home Services September 2010 - October 2012
Kelly’s Appliance June 2007 - September 2010
WEMED September 2005 - June 2007
Foot Locker, Inc August 2004 - August 2005
Skills
Appliance Repair, Customer Service, Sales Management, Sales Operations
Education
Carl Sandburg College 2008 — 2008
Industrial Technology/Technician, Received Certificate of Completion
Evanston Township High School
High School Diploma, Residential Wiring, and Electronics Assembly
Yuma Regional Medical Center October 2008 - June 2013
Sears Home Services June 2008 - December 2008
Golden Corral Corporation June 2007 - June 2008
Skills
Hospitals, BLS, Clinical Pharmacy, Pharmacy, Pharmacy Automation, Healthcare Management, Academic Tutoring
Education
Lake Erie College of Osteopathic Medicine 2013 — 2016
Doctor of Pharmacy (Pharm.D.), Pharmacy, 3.94
Northern Arizona University 2011 — 2012
Bachelor of Science (B.S.), Biology/Biological Sciences, General, 3.7
Arizona Western College 2008 — 2011
Associate of Science (A.S.), Biology/Biological Sciences, General, 3.75
LeadOrigen July 2014 - Present
HMS July 2013 - January 2014
HMS March 2010 - July 2013
Allstate 2008 - 2010
Chase 2004 - 2007
RadioShack 2000 - 2003
Sears Home Services 1996 - 1999
Skills
Troubleshooting, System Administration, Windows 7, Software Documentation, Project Management, Technical Support, Program Management, Windows, Microsoft Office, Networking, Business Analysis, Customer Service, Team Leadership, Business Intelligence, Training, Salesforce.com, Management, Healthcare Information..., HTML, Healthcare, Team Building, Servers, HIPAA, Windows Server, Access, Help Desk Support, Process Improvement, Cloud Computing, Network Administration, Account Management, Software Implementation, Active Directory, SharePoint
Education
Ashford University 2008 — 2010
Business Administration, Management and Operations
Cisco College 1995 — 1996
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
Ashford University
Master of Science (M.Sc.), Business Administration and Management, General, 3.1
Ashford University
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations, 3.5
Champion Home Exteriors January 2015 - Present
Sears Home Services September 2009 - November 2014
BSA Alumnae Association 1979 - 2013
Sears Home Improvement Products September 2011 - June 2012
Sears Home Services September 2007 - August 2009
Sears Home Services January 2005 - July 2007
Sears Home Services January 2004 - December 2004
Sears Home Improvement Products March 2002 - December 2003
La Agencia de Orci August 1999 - November 1999
Kraft Foods Group November 1998 - June 1999
Skills
Corporate Television..., Script and Speech Writer, Strategic Planning, Trend Analysis, Advertising, Public Speaking, Public Relations, Publishing, Multicultural Marketing, Apparel, Retail Buying, Brand Development, Brand Management, Broadcast, Classroom, Consultants, Economics, Key Account Development, Microsoft Office, Negotiation, Contract Negotiation, PowerPoint, Sales Promotion, Proofreading, Translation, Theatre, Typing, Video Production, Video Editing, Creative Writing, Sales Management, Team Building, Income Statement, Sales, Customer Service, Sales Operations, Management, Budgets, Training, P&L Management, P&L, Pricing, Leadership, Merchandising, Marketing, Retail, Leadership Development, Customer Retention, Event Planning, Customer Satisfaction
Education
Albany Law School of Union University
1st Year Business Law Studies
Brigham Young University
Bachelor of Science (B.A.), Economics, 2.9
Steak n Shake 2013 - Present
Sears Home Services March 2007 - April 2013
Applebee's June 2004 - April 2007
Skills
Serve Safe Certified, Responsible Service of..., Microsoft Office, •Effective training of..., •Conducting one-on-one..., •Effective scheduling, •Preparation of weekly..., •Inside and outside..., •Create marketing..., •Development and..., •Development of quick..., •Production of..., •Reconcile invoices..., •Troubleshoot and..., •Conducting and..., •Interpretation of..., •Insurance Tracking..., •Analysis of Safety..., •Collection and..., •Communication with..., •Control and..., •Conducting..., Adobe Creative Suite, •Safety Training to..., Employee Training, Schedules, Customer Satisfaction, Account Reconciliation, Franklin Covey, Shortage Control, Internal Communications, Exceeding Customer..., Outstanding..., Conducting Interviews, Claims Resolution, Restaurants, Product Ordering
Education
Pasco-Hernando Community College 1998 — 2000
n/a, Business, Management, Marketing, and Related Support Services
Marchman Technical Education Center 1993 — 1995
Certificate / Diploma, Commercial and Advertising Art
Sears Holdings Corporation Appliance Select ConsultantSears Holdings Corporation2014 - Present
Sears Home Services 2013 - Present
Blessed By Grace, LLC 2010 - Present
Refined By Fire Ministries, Inc. October 2010 - January 2011
Key Foundations January 2008 - October 2010
Skills
Public Speaking, Mentoring, Non-profits, Coaching, Teaching, Team Building, Event Planning, Fundraising, Media Relations, Planning, Organizational..., Customer Service, Public Relations, Social Media, Project Planning, Nonprofits, Marketing Strategy, System Administration, Social Networking, Community Outreach, Entrepreneurship, Small Business, Microsoft Office, Human Resources
Education
Colorado Technical University 2012 — 2014
Bachelor's degree, Criminal Justice/Law Enforcement Administration, 3.5
Delta College of Arts & Technology 2011 — 2012
Associate's degree, Business Administration and Management, General, 4.0
Creative Carpet Repair January 2012 - Present
www.1chicagocarpetcleaner.com April 1998 - Present
www.1chicagocarpetcleaner.com March 1995 - Present
Sears Home Services February 1994 - May 1998
Skills
Water Damage, Carpet Cleaning, Upholstery Cleaning, Carpet, Restoration, Tiles, Mould, Mold Remediation, Reconstruction, Odor, Water Damage Restoration, Mold, Ductwork, Structural Drying, Pressure Washing, Flooring, Fire Management, VCT, Flood, Indoor Air Quality, Green Cleaning, Building Maintenance, Mitigation, Small Business, Rugs, Upholstery, Water
Education
International Institute for Restorative Practices 2007 — 2010
certified cleaner and master restoration, water damage and restoration
tinley park
Fever Stage April 2011 - Present
Sears Home Services August 2008 - April 2010
Skills
Marketing Communications, Marketing Strategy, Information Technology, Management, Leadership, Program Management, Business Strategy, Social Media, Strategic Planning, Marketing, Social Media Marketing, Event Management, Project Planning, Nonprofits, Recruiting, Facebook, Leadership Development, Social Networking, Public Relations, Public Speaking, Blogging, Training, Online Marketing, Entrepreneurship, Business Planning, Advertising, Microsoft Office, Start-ups, Online Advertising, Sales
Education
Brooklyn College 2010 — 2014
Bachelor's degree, Marketing
Spring Hill College July 2011 - Present
Securitas March 2009 - July 2011
Norton Lilly International July 2007 - December 2008
Sears Home Services 1999 - 2001
Skills
Interpersonal..., Customer Service, Team Building, Team Leadership, Consultants
Education
Colorado Technical University 2006 — 2012
Bachelor of Science (BS), Accounting
Colorado Technical University 2006 — 2012
Bachelor's degree Accounting
Progressive Insurance November 2014 - Present
Progressive Insurance November 2013 - Present
Progressive Insurance October 2012 - Present
Xerox November 2010 - October 2012
Sears Home Services May 2010 - December 2010
U. S. Census Bureau November 2008 - May 2010
Skills
HR Department Start - up, Organizational..., Policy and Procedure, Payroll Processing, Staff Recruitment,..., Employee Relations, Project Management, Marketing, Microsoft Office, Information Security..., Orientation and On..., Training and Development, Performance Management, PeopleSoft, Outlook Express, Avaya IP Telephony, Cisco Technologies, Staff Development, Supply Management, Payroll
Education
Capella University 2013 — 2016
Doctor of Philosophy (PhD), Human Resources Management/Personnel Administration, General, 4.0
Capella University 2010 — 2013
Master of Science (MS), Human Resources Management/Personnel Administration, General, 4.0
University of Phoenix 2007 — 2010
Bachelor of Science (B.S.), Business Administration, Management and Operations, 3.96
University of Phoenix 2005 — 2007
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services, 3.95
Sears Home Services December 2009 - Present
California Conservation Corps October 2008 - October 2009
The Career System Development Corporation December 2007 - September 2008
Skills
Microsoft Word, Research, Microsoft Office, Microsoft Excel, Training, PowerPoint, Leadership, Management, Sales, Inventory, Inventory Control
Education
Ashford University 2013 — 2014
Bachelor’s Degree, Criminology
Heald College 2009 — 2011
Associate of Applied Science Honors Degree, Criminology
Internal Revenue Service January 2015 - Present
Kats' Kustom Baskets January 2008 - Present
Lowe's Home Improvement June 2013 - June 2015
New York Life Insurance Company 2012 - 2013
Fastenal Company November 2004 - January 2007
Sears Home Services April 2001 - May 2003
Sears Holdings Corporation February 1995 - March 2000
Skills
Retail, Customer Service, Customer Satisfaction, Social Networking, Inventory Management, Sales, Small Business, Retail Sales Management, Cosmetic Sales, Designing Custom Gift..., Sales Events, Designing Event Flyers, New Hire Training, Web-based Research, Outside Sales, Inside Sales, Marketing, Training, Life Insurance, Sales Management, Team Building, Hiring and Recruiting, Delegation, Inventory Control, Construction Estimating, Blue Print Reading, Color Matching, Customer Support, Conflict Resolution, Visual Merchandising, Public Speaking, Management, Leadership
Education
American InterContinental University 2002 — 2003
AABA, Business Administration and Management, General, 3.23
St. Paul High School Class of 1979 1975 — 1979
State of Oregon October 2014 - Present
Sysco April 2013 - September 2014
PepsiCo April 2010 - April 2013
Sears Home Services May 2002 - October 2009
Skills
Algorithms, Linux, Bash, C++ Language, Java, Common Lisp, Eclipse, System Administration, Databases, SQL, Computer Hardware, Financial Accounting, Corporate Finance, Managerial Finance, C++, Computer Science
Education
California State University Stanislaus 2011 — 2014
Bachelor of Science (BS), Computer Science, Overall: 2.79, CSUS: 2.94, Major: 3.37
California State University-Sacramento 2004 — 2007
Computer Science
FLIK Consult August 2013 - 2014
Bouchards June 2013 - July 2013
Sears Home Services October 2012 - December 2012
Subway July 2012 - October 2012
Discovery Clothing inc August 2011 - October 2012
City of Milwaukee May 2007 - August 2007
Taco Bell May 2006 - January 2007
Kohls Crusine May 2006 - September 2006
Skills
Dental Assisting, Customer Satisfaction, X-ray, Listening to customers, Leadership, Social Responsibility, Customer Interaction, Fraud Detection, Determination to Succeed, Financial Understanding, Cash Handling Experience, Cash Register
Education
Kaplan College-Milwaukee 2012 — 2013
Dental Assisting/Assistant
Peak Installation October 2014 - June 2015
Sears Home Services 2003 - 2013
Les Distributions DorWin Inc./ Les Services d' installations SIG Inc 2000 - 2003
Bonneville Portes et Fenêtres Groupe Bocenor Ste-Marie de Beauce 1993 - 2003
RCR et Fils Rénovation Inc. 1983 - 1993
Skills
Leadership, Retail, Merchandising, Store Management, Sales Management, Sales, Visual Merchandising, Customer Service, Profit, Customer Satisfaction, Négociation,, employee relations, budgets, Compétences - Customer..., Orientation clients, Proactif, Persuasion, Orientation vers les..., Persévérance, Bonnes habilités de..., Excellentes habilités..., Sales Manager, Vente, Budgets, Service client, Commerce de détail, Satisfaction du client
Education
Administration et gestion des affaires, général
CEGEP - John Abbott College
Administration et gestion des affaires, général
Sears Home Services November 2013 - Present
Mariannes Ekder House March 2010 - September 2013
Education
Stevens-Henager College-Murray 2013 — 2015
Business Administration with an Emphasis in Technology
Columbia College 1990 — 1994
Associate of Arts (AA), Business Administration and Management, General, 3..7
LG Electronics February 2014 - Present
Sears Home Services July 2013 - February 2014
US Department of Homeland Security July 2010 - July 2013
Steve's Maytag LLC September 2007 - April 2012
Paul's Maytag May 2004 - September 2007
CSC September 2002 - May 2004
US Army May 2001 - December 2003
Skills
Homeland Security, Enforcement, Criminal Justice, Counterterrorism, Physical Security, Government, Security Operations, Public Safety, Surveillance, Owner-managed businesses, Home Appliances, Appliance Repair, Appliance Parts, Office Management, QuickBooks, Logistics, Facilities Operations, Shipping, Freight, Facilities Management, Human Resources, Data Management, Appointment Scheduling, Dispatching, Conflict Resolution, Purchase Orders, Purchasing Negotiation, Inventory Planning, Inventory Management, Military Experience, Veterans, Military Operations, Cross-functional Team..., Customer Satisfaction, Law Enforcement, Customer Service, Leadership, Management, Team Leadership, Team Building, Sales Management, Sales, Operations Management, Microsoft Office, Account Management, Strategic Planning
Education
Central Connecticut State University 1999 — 2001
Bachelor of Arts (B.A.), Criminology/Political Science
Tunxis Community College 2011 — 2012
Homeland Security Certificate, Homeland Security, Intelligence
Manchester Community College 1997 — 2000
Associate of Science (A.S.), Criminal Justice/Police Science
Sears Home Improvement Products October 2014 - Present
Sears Home Services October 2010 - October 2014
Skills
Sales Management, Sales Presentations, Sales, Sales Process, Persuasion, Operations Management, Salesforce Training, Sales Leadership..., Customer Retention, Sales Operations, P&L, Income Statement, Performance Management, Management, Leadership, Team Building, Direct Sales, Customer Service, Contract Negotiation
Education
Old Dominion University - College of Business and Public Administration 2006 — 2008
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Canisius College 2004 — 2006
Irwin Seating Company January 2013 - Present
Sears Home Services June 2008 - December 2012
Dematic Corp. January 2003 - June 2008
The BOC Group, Inc. January 2002 - January 2003
The BOC Group, Inc. February 1998 - January 2002
The BOC Group, Inc. February 1996 - February 1998
The BOC Group, Inc. July 1995 - February 1996
The BOC Group, Inc. December 1994 - July 1995
Skills
Cross-functional Team..., Supply Chain Management, Change Management, Management, Forecasting, Supply Chain, Leadership, Logistics, Team Building, Inventory Management, Strategic Planning, SAP, New Business Development, Strategy, CRM, Project Planning, Sales Operations, P&L Management, Sales, Customer Satisfaction, Operations Management, Project Management, Continuous Improvement
Education
Davenport University 2004 — 2006
MBA
Penn State University 1990 — 1994
Bachelor of Science
Penn State University 1990 — 1994
Bachelor of Science
Progressive Insurance January 2015 - Present
Securitas Security Services USA, Inc. March 2012 - Present
Sears Home Services March 2010 - February 2012
University Hospitals of Cleveland May 2007 - March 2010
Holcom's Educational Rescorse May 2005 - September 2007
Skills
Physical Security, Security Management, Security Operations, Surveillance, Corporate Security, Access Control, CCTV, Security Training, Customer Service, Private Investigations
Education
Cuyahoga Community College 2005 — 2007
Remington College-Cleveland Campus
Criminal Justice and Corrections
Sears Holdings Corporation October 2014 - Present
Sears Home Services January 2014 - October 2014
Discover Financial Services May 2008 - December 2013
Capgemini June 2005 - April 2008
Tata Consultancy Services April 1999 - May 2005
Skills
Start-ups, Leadership, Business Transformation, Technical Architecture, Software Solution..., Data Architecture, Data Modeling, Data Analysis, Project Management, People Management, Program Development, Program Evaluation, Business Intelligence, Business Impact Analysis, Big Data Analytics, Hadoop, HOGAN Umbrella, Agile & Waterfall..., E-commerce, Data Warehouse..., Teradata Data Warehouse, Strategy
Education
Birla Institute of Technology and Science, Pilani
Master's Degree, CE, 9.9
DCT Telecom Group, Inc. June 2012 - Present
Body Massage Clinic April 2011 - July 2013
Sears Home Services December 2010 - July 2012
Sears Holdings Corporation June 1999 - December 2008
Skills
Microsoft Office, Microsoft Excel, Telephone Skills, Customer Satisfaction, Data Entry, Customer Service, Telecommunications, Time Management
Education
National Institute of Massotherapy 2000 — 2002
Licensed Massage Therapist, Massage Therapy/Therapeutic Massage
Calvin Ministries June 2011 - Present
Calvin Ministries January 1997 - Present
Sears Home Services June 2011 - December 2014
Lighthouse Christian Fellowship April 2008 - October 2010
LIghthhouse Christian Fellowship Church January 2004 - August 2006
Skills
Team Building, Leadership, Leadership Development, Customer Service, Strategic Planning, Coaching, Customer Satisfaction, Operations Management, Inventory Management, Training, Conflict Resolution, Team Leadership, Event Planning, Public Speaking, Management, IIBA, Nonprofits, Organizational..., Social Networking, Social Media, Microsoft Office, Administration, Fundraising, Microsoft Word, Project Planning, Christian Ministry, Christian Leadership, Christian Theology
Education
Ashford University 2010 — 2013
Bachelor of Arts (B.A.) Forbes School of Business Honor Graduate (Cum Laude), Supply Chain Management, 3.55 GPA
Athens State University 2013 — 2013
Certificate, Enterprise Systems Management, SAP ERP- HCM, AIS, 3.33 GPA
Andersonville Theological Seminary 2006 — 2009
Masters, Masters of Theology Pastoral Theology, 4.00
J F Drake State Technical College 1998 — 2000
Diploma, Air Condition and Refregiration Technologies, 3.70
J F Drake State Technical College 1995 — 1997
Diploma, Electrical Technologies, 3.87
GENCO December 2014 - Present
Amazon.com September 2012 - December 2014
Sears Holdings Corporation January 2010 - September 2012
Sears Home Services June 2009 - December 2009
Skills
Warehousing, Microsoft Office, Material Handling..., RF Scanners, Team Leadership, Front Office, Customer Service, Project Management, Training, Negotiation, Transportation, Process Improvement, Retail, Team Building, Inventory Management, Customer Satisfaction, Distribution Center..., Management, Logistics Management, Change Management, Sourcing, Cross-functional Team..., Logistics, Leadership, Microsoft Excel, Supply Chain, Continuous Improvement, Teamwork, Shipping, Supply Chain Management, Forecasting, Purchasing, Inventory Control, Operations Management, Process Scheduler, Time Management, Warehouse Management
Education
Brandman University, Part of the Chapman University System 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Logistics, Materials, and Supply Chain Management
Chaffey College 2009 — 2011
Associate of Science (A.S.), Logistics, Materials, and Supply Chain Management
Lndenhurst Area Soccer Club (LASC) April 2011 - 2013
COUNTRY ® Financial March 2012 - September 2012
Ashley Furniture July 2011 - February 2012
Go Live LLC March 2009 - April 2011
United Fire Protection, Inc. September 2006 - February 2009
Sears Home Services January 2006 - September 2006
Skills
Soccer Training/Coaching, Sales, Customer Service, Account Management, Team Building
Education
College of Lake County 1996 — 1999
Business/General Studies
Antioch Community High School 1992 — 1996
High School Diploma, General Prep
Weather Master December 2012 - Present
Service Experts January 2011 - November 2012
Service Experts of the Triangle September 2009 - January 2011
Service Experts September 2004 - August 2009
Eveready Service Experts October 2002 - September 2004
Service Experts of the Triangle June 2000 - July 2002
Sears Home Services July 1981 - May 2000
Skills
Leadership Development, Team Building, Coaching, Financial Management, Sales Management, Technical Management, Facilities Management, Change Management, Increasing Profitability, Increasing Revenues, Turnaround Experience, Managerial Finance, Increased Profitability, Technology Management
Education
Chipola College 1984 — 1985
General Studies
Miami Palmetto Sr High 1980 — 1983
Robert Morgan Educational Center
Sears Home Services February 2011 - Present
Sears Home Services 2011 - 2014
Skills
Training, Telemarketing, Telecommunications, Customer Service, Data Entry, Data Analysis, Team Management, Team Leadership, Team Motivation, Customer Relations
Education
Columbus State Community College 2011 — 2012
Walnut Ridge High School 2006 — 2010
Diploma
FMC Technologies August 2014 - Present
FMC Technologies February 2014 - Present
FMC Technologies August 2012 - Present
Sears Holdings Corporation October 2010 - December 2012
Sears Home Services January 2008 - October 2010
Applebee's November 2007 - October 2010
Red Lobster January 2007 - October 2007
Skills
Inventory Management, P&L, Customer Satisfaction, Retail, Customer Service, Training, Inventory Control, Income Statement, Team Building, Sales, Store Management, Leadership Development, Hiring, Loss Prevention, Profit, Merchandising, Strategic Planning, Visual Merchandising, Operations Management, Gas, Negotiation, Employee Training, Leadership, P&L Management, Process Scheduler, Recruiting, Time Management
Education
California University of Pennsylvania 1999 — 2004
BA, History
Eastern Lebanon County Senior High School 1996 — 1999
HIGH school, N/A
Blevins Inc. August 2013 - Present
Sears Home Services February 2011 - August 2013
Tom Gravely with Keller Williams Realty November 2004 - March 2011
Sears, Roebuck & Co March 2000 - March 2005
Skills
Training, Positivity, HR Project Management, Strategic Orientation, Employee Relations, Recruitment, Retention, Code of Conduct, Organizational..., Records Management, Legal Compliance, Strategic Policy..., Performance Management, HRIS Database Management, Compensation Issues, Benefits, License Management, Onboarding, OSHA, Employee Opinion Surveys, Background Checks, Drug Testing, Unemployment, Job Fairs, Employee Engagement, Payroll Analysis, Return to Work, Supply Strategy, Marketing, Employee Benefits, Time Management, Access, Leadership, Benefits Administration, Management, Hiring, Applicant Tracking..., Interviews, Organizational..., PeopleSoft, Conflict Resolution, Payroll, HRIS, Succession Planning, Taleo, FMLA, Recruiting, HR Policies, Employee Training, ADP Payroll
Education
Austin Peay State University
Bachelor of Science, Psychology/Statistics
Sears Home Services September 2012 - May 2014
Compass Group USA June 2006 - July 2008
CORESTAFF Services June 2005 - June 2006
Affordable Maytag November 1998 - December 2001
Fritz Company April 1999 - November 2000
Skills
File Management, Spreadsheets, Data Entry, Outlook, Customer Service, Accounts Receivable, Inventory Management, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Shipping, SAP, Switchboard Operator, Project Management, Disaster Recovery, Microsoft Mail, Troubleshooting, Teamwork, Sales, Shelving, Merchandising, Telephone Skills, Sales Operations, Time Management, Inventory Control
Education
Central Piedmont Community College 2004 — 2005
Providence High School 1993 — 1995
Lowe's Companies, Inc. February 2014 - Present
Sears Home Services February 2013 - January 2014
ProSource Wholesale Floorcoverings 1991 - 2012
Skills
Microsoft Office..., Windows Server, Terminal Services, Hardware, Peripherals, Retail Flooring..., Microsoft Office, Pricing, Sales, Sales Management, Management, Merchandising, Marketing, Budgets, Marketing Strategy, Flooring, Inventory Control, Account Management, Sales Operations, Customer Service, Team Building
Education
California State University-Sacramento 1981 — 1985
Bachelor's degree, Business Administration, Finance Concentration
Pro-Tech Appliance April 1985 - Present
The Creative Camera January 1981 - December 1991
Sears Home Services October 1971 - April 1991
United States Air Force May 1967 - September 1970
Skills
Small Business, Team Building, Entrepreneurship, Customer Service, New Business Development, Training, Sales, Marketing Strategy, Retail, Advertising, Sales Management, Direct Sales, Social Media Marketing, Marketing, B2B
Education
Rochester Institute of Technology 1979 — 1981
Photography
American River College 1970 — 1970
Liberial Arts, Welding
East Rochester 1956 — 1968
High School
Sears Home Services 2012 - Present
Interior Elegance August 2002 - Present
Nortel Networks September 1987 - September 2002
Skills
Project Management, Marketing Communications, Customer Service, Interior Design, Project Planning, Residential Homes
Education
Algonquin College of Applied Arts and Technology 2002 — 2007
Certificate, Residential Decor
Britt Renshaw, LLC aka Britt Renshaw Designs January 2013 - Present
RJ Services and Old Florida Restoration, Inc. October 2010 - May 2013
TBC Corporation DBA Tire Kingdom November 2011 - April 2013
Dean Foods - Fresh Diary Direct. March 2011 - November 2011
Sears Home Services August 2000 - April 2009
Walt Disney World Co. February 1997 - August 2000
PepsiCo / Frito Lay March 1996 - February 1997
PepsiCo February 1994 - February 1996
PepsiCo May 1984 - February 1994
Skills
Forecasting, Sales Operations, Supply Chain, Manufacturing, Purchasing, Marketing, Contract Negotiation, Consumer Products, New Business Development, Market Pricing, Import/Export Operations, Firearms, Restoration, Historical Restoration, Property Management..., Sales Management, Building Materials, DSDM, Project Management, Strategic Partnerships, Strategic Planning, Operations Management, Custom Remodeling, Second Home Market, Vacation Rental, Warehousing, Zoning, Building Codes, Residential Roofing, Countertops, Kitchen Cabinets, Kitchen & Bath Design, Flooring, Mold Remediation, Weapons Handling, Weapons Training, Market Research, Corporate Finance, Union Relations, Six Sigma, Continuous Improvement, Retail, Automotive, Security Management, Real Estate Development, Real Estate Financing, Team Building, Lean Manufacturing, Cross-functional Team..., Key Account Management
Education
Rice University - Jesse H. Jones Graduate School of Management 1986 — 1988
Master of Business Administration (M.B.A.), Finance, Business Law, Graduate with Honors
Bowling Green State University 1978 — 1982
BSBA, Multiple concentration in Finance, Production / Operations Mgmt and Procurement / Materials Mgmt.
Sears Holdings Corporation July 2010 - Present
Retired and loving my life June 2010 - Present
Sears Home Services 2008 - June 2010
Sears November 2007 - January 2008
Sears Holdings 2007 - January 2008
Sears June 2005 - October 2007
Sears January 2005 - May 2005
Sears March 2002 - January 2005
Skills
Change Management, Income Statement, Operations Management, Management, Leadership
Education
Madison University 2003 — 2004
BS Management, Business Management
Cuyahoga Community College 1970 — 1973
Law Enforcement/Criminal Justice
LVCIL July 2014 - Present
Lehigh Valley Center for Independent Living February 2013 - Present
AECOM/AGS January 2011 - October 2011
Sears Home Services February 2008 - January 2011
Artiaco Abstracting April 2007 - February 2008
United States Marine Corps September 2006 - April 2007
United States Marine Corps March 1999 - August 2004
Skills
Microsoft Office, Microsoft Technologies, Computer Hardware, Information Technology, Decision Analysis, Idea Generation, Ideas Development, Business Ideas, Information Gathering, Management, Electrical..., Troubleshooting, Computer Repair, Project Charter, Case Management, Building Community..., Community Outreach, Advocacy, Use Case, Computer Building, Presentations, Presentation Development, Training, Time Management, Help Desk Support
Education
Albright College 2012 — 2015
Bachelor of Science in Information Technology and Management, Information Technology and Management
Innovative Engineering Inc. August 2014 - Present
phytest June 2013 - April 2014
Ackerman Security August 2012 - January 2013
Publix September 2011 - August 2012
Sears Home Services March 2010 - November 2010
Skills
Help Desk Support, Technical Support, Computer Science, System Deployment, Windows Server, Server Administration, Hyper-V, Network Security, Active Directory, Spiceworks, Remote Desktop, Software Deployment, Database Administration, Database Design, Microsoft SQL Server, SQL, IT Hardware Support, Computer Hardware..., IT Service Management, Automation, Technical Writing, Creative Writing, Editing, Film Production, Customer Service, Data Entry, Digital Audio, Problem Solving, Proofreading, Post Production, Media Production, Social Media, New Media, Inventory Management, Microsoft Office, Presentations, Issue Resolution, Routing, Logistics, Recieving, Shipping, Office Administration, Java, Programming, Servers, Windows 7, Security
Education
Kennesaw State University 2013 — 2015
Bachelor's Degree, Computer Science
Columbia College 2006 — 2009
Bachelors of Arts, Film and Video
Sears Home Services May 2012 - Present
Home Instead Senior May 2011 - August 2011
Home Instead Senior Care 2011 - 2011
Heritage Hardwoods March 2009 - June 2010
Heritage Hardwoods / California March 2009 - June 2010
Hardwoods Specialty Products October 2007 - March 2009
Hardwoods Specialty Products October 2007 - March 2009
H.G. Roane September 2002 - October 2007
Home Depot November 2001 - September 2002
Sue's Floor Store August 2000 - October 2001
Skills
Excel, Word, PowerPoint, Purchasing, Public Relations, Marketing Strategy, Inventory Management, Problem Solving, Customer Service, Estimating, Merchandising, Business Management, Sales, Communication, Leadership, Public Speaking, Negotiation, Account Management, Team Building, Sales Management, Microsoft Office, Training, Recruiting, Customer Satisfaction, Direct Sales, Coaching, Management, Sales Process, Sales Operations, Cold Calling, Retail, New Business Development, Administration, Sales Presentations, Time Management, Customer Retention, Inventory Control, Data Entry, Marketing, Contract Negotiation
Education
Ashford University 2009 — 2012
Bachelors, Public Administration
Concorde Career College-San Bernardino 1991 — 1991
Certification, Medical Assisting
Concorde Career College
Medical Assisting
Canyon Springs High School
Ashford University
earning Bachelors, Public Administration
Riverside City College
AECOM July 2014 - Present
Sears Home Services April 2013 - July 2014
Lowes April 2011 - August 2011
Empire Electric Inc. November 2010 - February 2011
Skills
Troubleshooting, Customer Service, Microsoft Office, Electronics, Analysis, Team Leadership, Project Management, Management, Research, Public Speaking, Leadership, Inventory Management, Energy, Training, Preventive Maintenance, Data Analysis, Teamwork, Microsoft Excel, Microsoft Word, PowerPoint, Team Building, Windows, Statistics, Instrumentation, IT Solutions, PC building
Education
Colorado State University-Global Campus 2015 — 2016
Bachelor’s Degree, Information Technology, Junior
Redstone College 2013 — 2014
Associate's degree, Wind Energy Technology, 4.0 GPA
University of Colorado at Boulder 2012 — 2013
Bachelor's Degree, Astronomy/Physics, Sophomore
Front Range Community College 2011 — 2012
Associate of Arts, Business, Sophomore
Sears Home Services September 2011 - December 2012
David Frazzetto Luxury Product Design March 2009 - August 2011
David Lundahl, Inc August 2002 - November 2009
Skills
Sales, Management, Leadership, Strategic Planning, Team Building, Event Planning, Public Speaking, Public Relations, Marketing, Customer Service, Event Management, Training, Social Media, PowerPoint, Entrepreneurship, Negotiation, Retail, Microsoft Office, Marketing Strategy, Microsoft Word
Education
CUNY School of Professional Studies 2010 — 2013
Completed Coursework, Business Management and Leadership
City University of New York-Hunter College 1980 — 1983
B.A., Psychology
Integrity Consultants LLC 2011 - Present
LandWIRE Realty LLC 2006 - Present
Integrity Internet Solutions, LLC 2012 - 2012
Rio Nuevo Multipurpose Facilities District 2011 - 2012
Guardsmark 2009 - 2011
Florida Builder Appliances 1999 - 2006
Sears Home Services 1997 - 1999
Sears, Roebuck and Co. 1993 - 1996
Sears, Roebuck and Co. 1989 - 1993
Sears, Roebuck and Co. 1987 - 1989
Skills
Retail, Real Estate, Strategic Planning, Budgeting, Negotiation, New Business Development, Contract Negotiation, Team Building, Financial Analysis, Customer Relations, Operations Management, Public Speaking, Customer Service, Mergers, Business Strategy, Forecasting, Market Analysis, Project Management, Creative Leadership, People Motivator, Dynamic Management, Negotiations Real..., Logistics, Distribution Management, Tax Incremental Funding..., Accounting, Loss Prevention, Auditing, Retail Store Management, Marketing Management, Controller, Security Management, Six Sigma, Facilitator, Sales Management, Risk Assessment, Construction Management, Public Relations, Human Resource..., Inventory Control, General Management, Leadership Development, Staff Development, Organizational..., Strategic Forecasting, Visionary Management, Strategic Initiative, Forward Thinking, Budgets, Leadership
Education
California State University-Sacramento
Bachelor of Arts (BA), Ecoonomics
Encina HS
AVG Technologies June 2014 - Present
The Fat Boxer January 2008 - Present
Sears Home Services April 2010 - July 2013
Examiner.com January 2008 - July 2013
AOL April 2002 - June 2006
Walt Disney World September 1999 - October 2001
Signer Massage Therapy December 1992 - January 1999
THE BREAKERS HOTEL May 1989 - April 1992
PALM BEACH COUNTY SCHOOLS January 1983 - January 1990
Skills
Customer Service, Training, Sales, Microsoft Excel, Public Speaking, Research, Health, Strategic Planning, Leadership, Microsoft Office, Program Management, Management, Event Planning, Social Networking, Coaching, Teaching, Editing, Team Building, Team Leadership
Education
Belhaven University
Music/Fine Arts
Montreat College
English/Theology
Carrico Insurance Services January 2015 - Present
Reserve National Insurance Company November 2013 - January 2015
Transamerica Life Insurance Company November 2013 - November 2014
Reserve National Insurance Company October 2012 - November 2013
Safe Step Walk-In Tub Co. April 2012 - October 2012
Sears Home Services October 2010 - February 2012
Licensed NC General Contractor June 1986 - June 2010
PulteGroup December 1984 - January 1986
Gary Gardner Inc. October 1982 - December 1984
Hardison Home Improvement December 1980 - October 1982
Skills
Healthcare, Microsoft Office, Wellness, Company Owner / Manager, Licensed NC General..., Residential..., Residential..., Construction Site..., Blueprint Reading, Microsoft Word, Microsoft Excel, Licensed Health..., Leadership, Construction, Real Estate, Insurance, Single Family Homes, Sales Management, Renovation, Sales, Customer Service, Life Insurance, Marketing, Health Insurance, Training, Team Building
Education
Nash Community College 1980 — 1982
Electronics
Cape Fear Community College 1976 — 1978
Liberal Arts
East Carolina University 1972 — 1973
Liberal Arts
Rocky Mount Senior High School
Progressive Insurance May 2004 - Present
Fairbanks Capital May 2002 - March 2004
Sears Home Services August 2001 - May 2002
Skills
Reading, Cooking, Baking, Decoration, Interior Design, Claim, Claim Investigation, Customer Service, Event Management, Leadership, PowerPoint, Subrogation
Education
Manor High School 1995 — 1999
Capella University
StreetBuzz 2010 - Present
Zumbadancetoronto.ca 2012 - Present
Sears Home Services Call Centre ManagerIn-Tech MediaJanuary 2004 - May 2010
Lavalife 2000 - 2005
Skills
Customer Satisfaction, Customer Service, Customer Relations, Process Improvement, Problem Solving, Team Building, Call Center, Quality Assurance, Excel, Six Sigma, PowerPoint, Word, Change Management, Team Leadership, Analysis, Coaching, Customer Experience, Contact Centre, Customer Retention, Performance Management, Operations Management, Supervisory Skills, Mentoring, Avaya, Public Speaking, People Management, Team Management, Leadership Development
Education
University of Toronto - Rotman School of Management 2010 — 2011
Online & Web Marketing
Centennial College
Call Centre Operations
University of Toronto
Project Mngmnt
Claremont Graduate University June 2008 - Present
Sears Home Services August 2007 - June 2008
First American Title March 2007 - August 2007
Skills
Higher Education, Event Planning, PowerPoint, Curriculum Development, Editing, Microsoft Office, Student Affairs, Community Outreach, Group Presentations, Staff Development, Research Design, Survey Design, Leadership
Education
California State Polytechnic University-Pomona 2014 — 2016
Bachelor of Business Administration (B.B.A.), Management and Human Resources
Chaffey College 2011 — 2014
Associate in Science: Business Administration, Management
Sears Home Services March 2015 - August 2015
American Home Shield August 2013 - February 2015
American Home Shield February 2013 - August 2013
American Home Shield September 2012 - February 2013
American Home Shield February 2012 - September 2012
Wright & Associates January 2007 - March 2010
Skills
Management, Training, Customer Satisfaction, Customer Service, Account Management, Team Building, Team Leadership, Program Management, Sales, Budgets, Contract Negotiation, Employee Relations, Sales Management, Microsoft Office, Product Development, Customer Retention, Microsoft Excel, Sales Operations, Business Development, Time Management, Outlook, Microsoft Word, PowerPoint, Retail, Business Planning, Teamwork, Supervisory Skills, Contract Management, Emotional Intelligence, Microsoft Project, Process Improvement, New Product..., Operations Management, New Business Development, Coaching, Leadership, Strategic Planning, Cross-functional Team..., CRM, Marketing Strategy, Marketing
Education
Liberty University 2011 — 2014
Bachelor of Business Administration (BBA), BA: Project Management
Arkansas State University-Mountain Home 2004 — 2006
Associate of Science (AS), Business Administration and Management, General
Northcoast Commercial Roofing June 2012 - Present
Altra Products Inc. September 2011 - May 2012
Sears Home Services January 2011 - July 2011
Witte Lawn Maintenance, Inc. October 2009 - April 2011
DeHaan Properties January 2004 - December 2010
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Marketing Strategy, Inventory Management, Budgets, Sales Management, Team Building, Contract Negotiation, Account Management, Team Leadership, Management, New Business Development, Marketing, Negotiation, PowerPoint, Leadership, Social Media, Flat Roofing, Green Roofs, Roofers, Contractors, Time Management, Manufacturing, Business Planning, Process Improvement, Customer Retention, Project Planning, Sales Operations, Forecasting, Teamwork, Cold Calling, Building Materials, Training, Market Research, Financial Analysis, Salesforce.com, Customer Satisfaction, Contract Management, Selling, Project Management, Retail, Microsoft Word, Construction, Pricing, Outlook, Operations Management, Business Development, Outside Sales
Education
Davenport University 2007 — 2010
Bachelor, Business Administration and Management, 3.82
Dave and Busters December 2014 - Present
California sun centers May 2014 - July 2014
Abercrombie & Fitch August 2013 - January 2014
Sears Home Services June 2013 - August 2013
Skills
Sales, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Marketing, Social Media Marketing, Partnerships, Event Management, Project Management, Event Planning, Public Speaking, Social Networking, Time Management, Management, Leadership, Advertising
Education
California State University-Sacramento 2014 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0/3.5
Sierra College 2011 — 2014
Economics, 3.2
Zenefits May 2015 - Present
Xponent Employer Solutions January 2015 - May 2015
Konica Minolta Business Solutions U.S.A., Inc. May 2014 - December 2014
American Campus Communities June 2013 - May 2014
Abercrombie & Fitch October 2012 - March 2014
Mosaic Sales Solutions September 2013 - September 2013
Sears Home Services May 2012 - October 2012
Skills
Customer Service, Marketing, Sales, Social Networking, Advertising, Leasing, Graphic Design, Photoshop, Event Planning, Marketing Communications, Facebook, Public Speaking, Microsoft Excel, Photography
Education
Arizona State University 2011 — 2015
Bachelor's Degree, Psychology and Design Studies, Certificate in Sales and Marketing
Kadena High School 2008 — 2011
High School
City of Richmond, California December 2013 - Present
East Bay Regional Park District May 2013 - Present
City of Emeryville May 2012 - Present
East Bay Regional Park District December 2014 - January 2015
Sears Home Services January 2005 - March 2011
North Highlands Recreation and Park District February 2002 - June 2004
Skills
Community Outreach, Volunteer Management, Fundraising, Customer Service, Public Speaking, Nonprofits, Event Planning, Team Building, Leadership, Policy, Microsoft Office, PowerPoint, Microsoft Excel, Training, Microsoft Word, Budgets, Outlook, Social Media, Strategic Planning, Management, Recreation, Program Development, Public Relations, Coaching, Supervisory Skills, Recreation Planning, Program Management, Cpr Certified, Marketing, Data Entry, Teamwork, Youth Programs, Outdoor Recreation, Recruiting, Youth Development, Outdoor Education, Experiential Education, Community Development
Education
California State University-Sacramento
Bachelor of Science (B.S.), Recreation Administration
Salesian High School
Freelance 2010 - Present
Babel Media February 2014 - August 2014
Long & McQuade Musical Instruments November 2012 - August 2013
Sears Home Services April 2012 - October 2012
City of Ottawa August 2011 - April 2012
Parks Canada May 2010 - October 2010
Skills
Music, Music Production, Recording, Cubase, Ableton Live, Audacity, MS Office Suite, Guitarist, Guitar, Piano, Audio Engineering, Music Education
Education
Nipissing University 2014 — 2015
Bachelor of Education (B.Ed.), Intermediate/Senior General Education - Music, History Teachables
Carleton University 2008 — 2012
Bachelor of Music, Performance Studies
R G Barry Corporation March 2015 - Present
Sears Home Services May 2013 - March 2015
First Bank of Ohio September 2010 - May 2013
ABB Industrial Systems, Inc. August 1993 - June 2001
Ohio Credit Union League August 1989 - August 1993
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Administration, Office Management, Access, Administrative..., Data Entry, Sales, Process Scheduler, Administrative..., Leadership, Strategic Planning, Team Building
Education
Franklin University 2007 — 2009
Bachelor's degree, Business Administration and Management, General
Columbus State Community College 2005 — 2007
Associate's degree, Business Administration and Management, General
Sears Holdings Corporation December 2014 - Present
Sears Home Services March 2009 - December 2014
Skills
Troubleshooting, Technical Support, Team Leadership, Call Centers, Operations Management, Management, Team Building, Process Improvement, Customer Satisfaction, Project Management, Customer Service, Quality Assurance, Training, Cross-functional Team..., Customer Experience, Software Documentation, Inventory Management, Leadership, Sales
Education
Christian Brothers University
Bachelor's degree, Business Administration and Management, General
Sears Home Services December 2014 - Present
Skechers January 2013 - December 2014
Kohl's Department Stores June 2007 - January 2013
Mervyns May 2004 - June 2007
Sears, Roebuck and Co. February 2001 - May 2004
Skills
Customer Service..., Retail Operations..., Ability to Multi-task, PeopleSoft Knowledge, Self-Starter &..., Analyze Issues & Meet..., Strong Verbal..., Teambuilding & Training, Strong Organizational..., Strong Time Management..., Training, Retail, Management, Human Resources, Performance Management, Recruiting, Store Management, Coaching, Interviews, Talent Management, Customer Service, Hiring, Store Operations, Merchandising, Inventory Control, Employee Training, Profit, Driving Results, Time Management, Big Box, New Store Openings, Merchandise Planning, Employee Relations, Payroll
Education
California State University-San Bernardino 1999 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Electric Power Systems April 2015 - Present
Shermco Industries September 2014 - April 2015
ESS Metron August 2012 - July 2014
Colorado Department of Public Health September 2010 - April 2012
Sears Home Services February 2008 - July 2010
CompUSA July 2006 - December 2007
United States Air Force December 2001 - March 2005
Skills
Troubleshooting, Switchgear, Power Distribution, Technical Support, Testing, Electrical..., Test Equipment, Leadership, Continuous Improvement, Manufacturing, Maintenance & Repair, Electronics, Product Development, Software Installation, Electronics Repair, Multimeter, Metrology, Calibration, Customer Service, Customer Satisfaction, Soldering, Low Voltage, SPC, Equipment Maintenance, Training, Computer Maintenance, Power Supplies, PLC Allen Bradley, PLC Ladder Logic, Variable Frequency..., Quality Assurance, Medium Voltage, Statistical Process..., Instructor-led Training, Maintenance, Maintenance Management, Data Analysis, Project Coordination, Program Management, Program Development, Evidence-based..., Industrial Control, Power Systems, Lock Out Tag Out, Programmable Logic
Education
Community College of the Air Force 2001 — 2005
Trade Certification, Electrical/Electronics Maintenance and Repair Technology
Sears Home Services October 2014 - Present
The CAR Group Cerritos Infiniti January 2014 - October 2014
David Wilson Automotive Group Lexus/Toyota 2008 - 2014
Countrywide Financial Corp. 2006 - 2008
The Mortgage Store Financial 2004 - 2006
Lending Point Financial 2002 - 2004
Aames Home Loans 2000 - 2002
Skills
Processing, Customer..., Leadership, Sales, Teamwork, Credit, Banking, Loans, Portfolio Management, Financial Analysis, Finance, Mortgage Lending, Relationship Management, Credit Analysis, Commercial Lending
Education
University of Massachusetts, Amherst
Bachelor of Arts (B.A.), Finance
Capella University 2015 — 2019
Master's Degree, Finance
Transportation Research Center Inc. October 2014 - Present
Sears Home Services March 2012 - October 2014
Skills
Self-management, Microsoft Office, Microsoft Excel, Organizational..., Management, Scheduling, Payroll, Report Writing, Budgets, Operations Management, Travel Arrangements, Time Management, Event Management, Vendor Management, Vendor Relations, Expenses, Human Resources, Hiring, Communication, Customer Service, Account Management, Accounts Payable, Newsletters, Invoicing, Process Scheduler, PowerPoint, Marketing, Outlook, Call Centers
Education
New Horizons Computer Learning Center 2015 — 2015
Graphic Design
Tolles Career and Technical Center 2010 — 2011
National Phlebotomy Certification, Phlebotomist
Tolles Career and Technical Center 2010 — 2010
Veterinary Technician
Tolles Career and Technical Center 2008 — 2010
Certificaton, Medical Office Management/Administration
Sears Home Services October 2014 - Present
Sears Home Services October 2013 - Present
Sears Home Services May 2013 - Present
SYKES Home powered by Alpine Access February 2012 - May 2013
Walt Disney World October 2005 - February 2010
Skills
Recruiting, Career Development, Human Resources, Training, Employee Relations, Customer Service, Coaching, PeopleSoft, Conflict Resolution, Public Speaking, Hospitality, Troubleshooting, Web Design, Project Planning, Process Improvement, Leadership, Job Descriptions, Needs Analysis, Insurance, Quality Control, HR Consulting, Interview Preparation, Vendor Management, Screening Resumes, QuickBooks, Kronos, Building Relationships, Employee Recognition, Instructor-led Training, Editing, Hands-on Training, Instructional Design, Resume, Access, Operations Management, Skilled Labor, Internet Recruiting, Job Coaching, SharePoint, Photoshop, Corporate Communications, Time Management, New Hire Orientations, Employee Engagement, Call Centers, Onboarding, Applicant Tracking..., Talent Acquisition, Talent Management, Sourcing
Education
Daytona State College 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Office Management and Supervision, 3.25
Valencia Community College 2012 — 2012
Technical Certificate, Human Resources Management and Services
Valencia Community College 2012 — 2012
Technical Certificate Human Resources Specialist, Human Resources Management and Services
Valencia Community College 2012 — 2012
Technical Certificate Human Resources Operations, Human Resources Management and Services
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Communication, General
Bank of America Merrill Lynch November 2014 - Present
Bank of America Home Loans September 2011 - October 2014
Bank of America Home Loans August 2009 - September 2011
Davis Research November 2008 - August 2009
Sears Home Services November 2007 - October 2008
Skills
Finance, Credit Risk, Customer Service, Data Analysis, Financial Analysis, Budgets, Sales, Portfolio Management, Microsoft Excel, Microsoft Office, Account Management, Salesforce.com, AS400 system, Outlook, PowerPoint, Retail Banking, Market Research, Loan Servicing, Microsoft Word, Personal Financial..., Loan Modifications, Photoshop, Creative Writing, Derivatives, Document Review, Business Planning, Small Business..., Teamwork, Customer Escalation..., Escalation Resolution, Collections, Writing, Marketing Plan Creation, Report Writing, Relationship Management, Global Trade Management, Analysis
Education
California State University-Northridge 2006 — 2012
Bachelor of Science (BS), Finance, General
University of Southern California 2005 — 2005
The Academy of Business Leadership at University of Southern California, Completed program with Honors- June 2005 to August 2005
Ross Stores, Inc. July 2014 - Present
Sears Home Services June 2013 - July 2013
Sears Home Services June 2012 - July 2012
Skills
Photoshop, Video Editing, News Writing, Public Relations, Construction, Retail Sales
Education
Colorado State University 2013 — 2017
Conifer High School 2009 — 2013
High School
Asurion February 2012 - Present
Sears Home Services January 2008 - February 2012
Sears Holdings Corporation January 2008 - February 2012
Skills
Process Improvement, Cross-functional Team..., Team Leadership, Management, Project Management, Troubleshooting, Vendor Management, Customer Satisfaction, Team Building, Product Management, Wireless, Program Management, Quality Assurance
Education
Bethel College (TN) 2002 — 2004
Bachelor of Science (BS), Business Administration and Management, General
Texas State University August 2012 - May 2015
Sears Home Services June 2011 - July 2012
US Navy November 2004 - November 2010
Skills
C++ Language, Eclipse, Java, Linux, Data Structures, Security Clearance, Microsoft Office, Switchboard Operator, Electrical Safety, Electrical..., Electrical Repairs, Wiring Diagrams, Electric Motors, Steam Turbines, Diesel Generators, Appliance Repair
Education
Texas State University-San Marcos 2012 — 2014
Bachelor's degree, Computer Science
Austin Community College 2011 — 2012
Sears Holdings Corporation September 2013 - Present
Sears Holdings Corporation March 2013 - September 2013
Sears Home Services August 2010 - March 2013
Bank of America April 2009 - August 2010
Sears Holdings Corporation June 2006 - December 2008
Skills
Microsoft SQL Server, Data Analysis, Investigative Reporting, Business Analysis, Operations Management, Project Management, Business Process..., Internal Controls, Business Strategy, Presentations, Corporate Communications, Reporting & Analysis, Microsoft Office, Leadership, Training, Fraud
Education
Baldwin-Wallace College 2004 — 2008
Bachelor of Arts (B.A.), Business Administration and Management, General
Annandale Village July 2015 - Present
Gwinnett Technical College 2015 - 2015
YAMAFRIC Child Care March 2002 - December 2012
Your Friends and Neighbors of GA Inc. August 2008 - September 2010
Sears Home Services 2000 - 2002
Skills
Cardiac Pulmonary..., Crisis prevention..., Certified nursing..., Therap, First aid, French, Childcare Provider
Education
American InterContinental University 2003 — 2006
MBA, Technology Management, 3.25
DeVry University 1989 — 1991
BS, Buiness Operations
Sears Home Services November 2011 - Present
ARM - Accounts Receivable Management July 2008 - June 2011
Enhanced Recovery Company, LLC April 2004 - May 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Budgets, Access, Credit, Team Building, Call Centers, Leadership
Education
Concorde Career Institute-Jacksonville 1999 — 2000
Samuel W. Wolfson HS 1996 — 1997
HS, Business Administration, Management and Operations
VARtek Services June 2012 - June 2014
Sears Home Services September 2006 - June 2012
American Express / Ameriprise January 2003 - July 2006
Rite Aid Corporation January 2000 - January 2003
Skills
P&L, P&L Management, Inventory Management, Expense Control, Profitability, Quality Management, Supply Chain, Strategic Financial..., Cross-functional Team..., Expense Management, Income Statement, Merchandising, Leadership, Profit, Management, Sales Operations, Operations Management, Strategic Planning, Training, Change Management, Customer Service, Retail
Education
University of Phoenix 2002 — 2004
Masters, Business Administration
Carlow University 1996 — 2000
Bachelor of Arts, Education
Whole Foods Market July 2014 - Present
The Art Institutes May 2013 - August 2014
Sears Home Services December 2006 - March 2013
Skills
Food & Beverage, Culinary Skills, American Sign Language, Hospitality, Baking, Sauces, Recipes, Saute, Wine Tasting, Wine Labels, Asian Cuisine, Knife Skills, American Cuisine, Grill, Desserts, Menu Costing, Operational Oversight, Training, Inventory Control, Operations Management, Team Leadership, Inventory, Purchasing, Sales Operations, Remote Administration, Coaching, Instruction, Microsoft Office, Technical Advisory, Hiring Employees, P & L Oversight, Communication, Discharge, Disciplinary Action, Active Learning, Train Employees, Train Staff, Train New Employees, Train the Trainer, Customer Surveys, Productivity, Asset Managment, Auditing, Expense Management, EBITDA, EBITDA Growth, Creative Problem Solving, Mentoring, Merchandising, Financial Analysis
Education
Art Institute of Colorado 2013 — 2016
Studying, Restaurant, Culinary, and Catering Management/Manager
Community College of the Air Force 2001 — 2004
Associate of Science (A.S.), Electrical, Electronics and Communications Engineering, Graduate
Conctractors Equipment Center March 2014 - Present
Colorado Air National Guard September 2012 - Present
Eddie Bauer December 2010 - February 2014
TUSD February 2012 - February 2013
Wright Flight inc December 2011 - January 2013
Sears Home Services April 2010 - December 2011
Southern Arizona Association for the Visually Impaired June 2009 - July 2009
Copley Library August 2005 - May 2009
Center for Educational Excellence September 2007 - May 2008
Skills
Customer Service, Process Scheduler, Sales, Web Design, Special Education, Networking, Team Leadership, Education, Program Coordination, Satellite Communications, Satellite Modems, Satellite Ground Systems, Satellite Systems..., Electronics, Mathematics, Mathematics Education, Wideband, Information Technology, Telecommunications, Multiplexing, Multiplexers, Promina, PowerPoint, Microsoft Word, Microsoft Excel, Access Database, Wireless Communications..., Modems, Wireless, Typing, 10 Key
Education
University of San Diego 2005 — 2009
BBA, Business Administration
Community College of the US Air Force 2013 — 2014
Associate of Science (A.S.), Electronics
Sahuaro High School 2001 — 2005
High School Diploma, General
Sears Home Services November 2014 - Present
Palmer Ridge High School August 2013 - February 2015
Infor December 2013 - November 2014
DICK'S Sporting Goods May 2010 - October 2013
Hancock and Lambert, LLC 2011 - 2012
Skills
Microsoft Word, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Outlook, Sales, Social Media, Research, English, Sales Management, Account Management, Salesforce.com, Marketing, Time Management
Education
University of Colorado Colorado Springs 2010 — 2013
Bachelors of Science, Marketing/Management
Chadron State College 2009 — 2010
Brighton High School
Fulton County Schools June 2013 - Present
Norman's Electronics May 2008 - August 2013
Aaron's, Inc April 2004 - October 2008
Sears Home Services August 1999 - October 2004
Mitsubishi Consumer Electronics January 1995 - June 1999
Skills
Help Desk Support, Microsoft Office, Team Building, Operations Management, Inventory Control, Retail, Account Management, XP, Training, Management, Computer Repair, Troubleshooting, Sales Management, Electronics, Inventory Management, Customer Service, Product Development, Sales, Customer Satisfaction, Technical Support, Cross-functional Team...
Education
Asheville-Buncombe Technical Community College 1981 — 1983
EEA, Electronics Technology
UNC Asheville 1981 — 1982
Business/Commerce, General, 3.0
Sensata Technologies February 2015 - Present
Sears Home Services February 2012 - February 2015
Sears Holdings Corporation July 2009 - February 2012
Sears Holdings Corporation November 2005 - July 2009
Jones Apparel Group July 2003 - November 2005
Skills
Merchandising, P&L Management, Recruiting, Talent Management, Human Resources, Retail, Interviews
Education
Bentley University 1999 — 2003
Bachelor of Arts (BA), International Business
IBM February 2010 - Present
IBM February 2010 - Present
Sears Home Services December 2009 - February 2010
Mentis Neuro Rehabilitation 2007 - 2008
Skills
Microsoft Office, Project Management, Team Building, Customer Service, Training, Sales, CRM, Social Networking, Administrative..., Management, Microsoft Excel
Education
Columbia Basin College 1992 — 1995
AAS, Executive, Administrative, & Legal Secretary
Columbia Basin College 1991 — 1994
Associates of Applied Science, Business/Office Automation/Technology/Data Entry
CEMEX US August 2015 - Present
ASIG April 2015 - August 2015
Sears Home Services August 2013 - March 2015
Sears, Roebuck and Co. August 2012 - August 2013
Sears Home Services May 2010 - February 2012
Sears Home Improvement Products March 2004 - April 2010
Skills
Microsoft Excel, Microsoft Word, PowerPoint, BrassRing, PeopleSoft, Presentations, Project Management, Project Planning, Coaching Staff, Training, Bilingual, Scorecard, Outlook, Data Analysis, Interviews, Talent Management, Applicant Tracking..., Performance Management, Recruiting, Employee Benefits, FMLA, Sourcing, Workers Compensation, Management, Coaching, Customer Service, Team Building
Education
CUNY Bronx Community College
Associate's degree, Biology, General
ARSVA March 2009 - Present
ARSVA March 2009 - Present
Sears Home Services August 2009 - January 2011
Skills
Business Development, Business Analysis, Business Strategy, Appliance Repair
Education
Alexandria Technical College 2007 — 2009
Master of Business Administration (M.B.A.)
Alexandria School 1996 — 2004
Bachelor of Business Administration (B.B.A.)
Websense January 2012 - Present
Trend Micro January 2004 - January 2012
Trend Micro November 2002 - December 2003
PC Training West April 2002 - January 2003
SerView Corporation June 2001 - January 2003
Express Law August 2001 - August 2002
Sento September 1999 - May 2002
Dentrix April 1999 - December 1999
Sears Home Services January 1997 - May 1999
Skills
Instructional Design, Editing, Documentation, Courseware Development, Technical Training, Technical Writing, Coaching, Technical Documentation, Education Software, Software Documentation, Training, Employee Training, Instructor-led Training, Security, Cloud Computing, Technical Communication, Management, Enterprise Software, Databases, RoboHelp, Computer Security, Program Management, Networking, Cross-functional Team..., SaaS, Sales Enablement, Internet Security, Information Security, Professional Services
Education
Brigham Young University 1995 — 1999
BA, Psychology
Jean & Alexander March 2015 - Present
Elite Extrustion Technologies December 2012 - May 2015
Zales September 2010 - December 2012
Sears Home Services 2007 - 2010
Kay Jewelers 2005 - 2007
Skills
Inventory Control, Customer Service, Human Resources, Store Management, Retail, Visual Merchandising, Loss Prevention, Merchandising, Retail Sales, Inventory Management, Customer Satisfaction, Sales, Recruiting, Store Operations, Hiring, Time Management, Office Management, Office Administration, Accounting, Manufacturing, Purchasing, Microsoft Word, Microsoft Office, Data Entry, Jewelry Design, Handmade Jewelry, Fashion Jewelry, Diamonds, Gems, Consulting, Management, Sales Management, Operations Management
Education
Columbia College 2008 — 2011
Bachelor of Science (B.S.), Management and Human Resources
Robin Aire Heating & Cooling Inc. January 2015 - Present
Home Depot Interiors June 2014 - January 2015
Sears Home Services March 2008 - April 2014
Little Dipper Associates, Inc. August 2006 - April 2008
Brookstone 2004 - 2006
Finish Line, Inc.I 1997 - 2003
Skills
Management, Customer Satisfaction, Time Management, Customer Retention, Direct Sales, Sales Process, Customer Service, Account Management, New Business Development, Sales Management, Marketing Strategy, P&L, Contract Negotiation, Operations Management, Sales Growth, 20/20 Design
Education
Anderson University 1993 — 1997
Bachelor of Arts (B.A.), Business Administration, Management and Operations
Glasgow High School 1990 — 1993
Dawn Food Products August 2007 - Present
DAWN FOOD PRODUCTS, INC August 2007 - Present
Aramark Sports and Entertainment April 2007 - August 2007
Sears Home Services April 2004 - April 2007
SEARS HOLDINGS CORP April 2004 - April 2007
INGERSOLL-RAND CO January 2002 - April 2004
Ingersoll-Rand January 2002 - March 2004
Ingersoll-Rand Company May 2002 - December 2002
International Paper May 2001 - August 2001
International Paper May 2001 - August 2001
Skills
Human Resources, SAP, Safety, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, AS400 system, Kronos, Oracle HR, PeopleSoft, Employee Benefits, Employee Relations, Training, Organizational..., Leadership Development, Recruiting, Deferred Compensation, Personnel Management, Talent Acquisition, Succession Planning, HR Policies, Interviews, Labor Relations, Performance Management, Leadership, Payroll, Management, Team Building, Onboarding, Compensation & Benefits, HRIS
Education
University of South Carolina 2000 — 2001
MHR, Human Resources
MASTER OF HUMAN RESOURCESUniversity of South Carolina 1999 — 2001
BACHELOR OF SCIENCE, MANAGEMENT; Human Resources
Clemson University 1995 — 1999
BS, Management, concentration in HR
Clemson University 1995 — 1999
BS, Management and Human Resources
Village Heritage Foundation 2012 - Present
FirstHealth of the Carolinas January 2011 - Present
Weymouth Center 2011 - 2011
Communities In Schools 2008 - 2011
Sears Home Services 1997 - 1999
Amertech/SBC/AT&T 1995 - 1997
Motorola/ARDIS 1992 - 1995
Frank Lynn & Associates 1984 - 1992
Skills
Non-profits, Strategy, Public Relations, Marketing, Marketing Communications, Nonprofits, Fundraising, Business Strategy, Project Management, Community Outreach, Social Media Marketing, Business Development, Public Speaking, Strategic Planning
Education
Mount Holyoke College 1980 — 1984
BA, International Relations
Dartmouth College 1982 — 1983
Exchange
CDC May 2005 - Present
CSC Consulting 1997 - 2005
Sears Home Services February 1991 - August 1997
Skills
PMP
Education
Georgia State University - J. Mack Robinson College of Business 2010 — 2011
Exec MS, Managing Information Technology
Georgia State University 2008 — 2010
Grad Cert Public Health, Public Health
Georgia State University - J. Mack Robinson College of Business 1988 — 1990
MBA, Marketing
Berry College 1983 — 1988
BS, Business/Psychjology
Woodside Healthcare Center June 2013 - Present
Oak Ridge Healthcare Center January 2005 - Present
Saylor Lane Healtcare Center December 2002 - January 2005
Tek Systems September 2000 - October 2001
Sears Home Services February 1995 - March 2000
Skills
Healthcare, Long-term Care, Healthcare Management, Medicare, Managed Care, Hospitals, Team Building, Home Care, Strategic Planning, Elder Care, Customer Service, Marketing, Public Speaking, Budgets, Healthcare Consulting, Healthcare Industry, Quality Improvement, Physician Relations, Medicaid
Education
University of Phoenix 1998 — 2000
Business Marketing
Brigham Young University 1994 — 2000
Business Marketing, Marketing
RE/MAX Crossroads Properties December 2007 - Present
Sears Home Services April 2009 - November 2012
HomeMaster Realty, Inc. May 1998 - December 2007
Message Com USA, Inc. June 1990 - May 1998
Skills
Real Estate, Sellers, First Time Home Buyers, Short Sales, Buyer Representation, Real Estate Development, Marketing, Sales, Real Property, Investment Properties, Advertising, New Home Sales, Residential Homes, Foreclosures, Referrals, Selling, Single Family Homes, Condos, Relocation
Education
Case Western Reserve University
Bachelor's degree, Industrial and Organizational Psychology
Lowe's Home Improvement November 2009 - Present
Sears Home Services June 2007 - November 2009
The Home Depot September 1992 - June 2007
Skills
Human Resources, Succession Planning, Employee Relations, Onboarding, Performance Management, Talent Management, Employee Engagement, HRIS, Recruiting, Workforce Planning, Talent Acquisition, New Hire Orientations
Education
University of Phoenix 2004 — 2006
BSBM, Business
Cerritos College 1984 — 1986
Associate's degree, History
Sears Home Services District Service General Manager for LA, Orange Cty & Sn Bdno CtySears Holdings Co.February 1993 - October 2012
Sears Holdings Corporation March 1999 - November 2005
Sears Holdings Corporation February 1993 - February 1998
Education
California Baptist University
Business Administration
California State University-San Bernardino
Sears Home Services August 2011 - Present
Direct Energy Home Services 2009 - August 2011
Direct Energy Home Services 2008 - 2009
Direct Energy Home Services 2005 - 2008
CIBC 2003 - 2004
Canada Trust 1997 - 2000
Skills
Strategic Planning, Database Marketing, Product Management, Direct Marketing, Marketing Strategy, Lead Generation, Team Building, Advertising, Marketing, Sales Operations, Management, Sales, Leadership, Pricing, Product Development
Education
Brock University 1972 — 1978
BAdmin, Marketing
Sears Logistics Services, Inc. October 2014 - Present
Sears Home Services January 2014 - May 2014
Steve Sandbank Consulting/JMA Professional Services/Collaborative Mehtods May 2009 - December 2013
Diebold March 2007 - February 2009
Diebold January 2001 - March 2007
Bank of America 1994 - 2000
Sacramento Surge Football Club, WLAF January 1991 - January 1992
Skills
Customer Satisfaction, Management, Process Improvement, Call Centers, Business Development, P&L Management, Business Planning, Vendor Management, Cross-functional Team..., Business Process..., CRM, Program Management, Strategy, Outsourcing, Project Management
Education
California State University-Sacramento 1987 — 1990
BA, Communications
UC Santa Cruz
Sears Home Services November 2012 - Present
Miami Behavioral Health Center/Spectrum Programs 2011 - 2012
Psychiatric Solutions, Inc. 2007 - 2009
Johnson & Johnson - Cordis Corp 1991 - 2007
Skills
Employee Relations, Talent Acquisition, Conflict Resolution, Onboarding, Policy, Team Building, Succession Planning, Process Improvement, Mentoring, Healthcare, HR Policies, Change Management, Sourcing, Negotiation, Spanish, Counseling, Workers Compensation, Compensation, HRIS, Compliance, Problem Solving, PowerPoint, Outlook, Word, Microsoft Office, Microsoft Word, Deferred Compensation, PeopleSoft, Leadership, Human Resources, Performance Management, Organizational..., Interviews, Employee Benefits, Benefits Administration, Workforce Planning, College Recruiting, Recruiting, New Hire Orientations, Talent Management, Leadership Development, Personnel Management, Hiring, Management, Cross-functional Team..., Strategy, Applicant Tracking..., Training
Education
Barry University
Bachelor's of Science, Business Administration and Management, 3.83
Greenscape Homes May 2014 - Present
Perfection Cleaning and Restoration August 2011 - May 2014
Sears Home Services February 2011 - August 2011
J&D Erectors Inc. October 2007 - September 2009
Pasquinelli Homes May 2004 - October 2007
Neumann Homes January 2003 - May 2004
Great Lakes Principles January 2002 - February 2003
Shodeen Inc December 1999 - December 2001
Skills
Renovation, Construction, Residential Homes, Budgets, Project Management, Change Orders, Subcontracting, Process Scheduler, Construction Management, Contract Negotiation, Contract Management, Project Planning, Restoration, Pre-construction, Procurement, Inspection, Value Engineering, Project Estimation, Green Building
Education
Ball State University 1997 — 1999
Industrial Technology
Waubonsee Community College 1995 — 1997
CAD - Computer Aided Design
ProFill Holdings October 2013 - Present
Sears Logistics Services, Inc. October 2008 - September 2013
Sears Home Services October 2008 - September 2013
Werner Co. September 2005 - October 2008
Werner Ladder Company September 2005 - October 2008
Automated Packaging Systems January 1995 - September 2005
Automated Packaging Systems June 1992 - September 2005
Automated Packaging Systems June 1992 - September 2005
Automated Packaging Systerm January 1999 - January 2005
Automated Packaging Systems January 1994 - January 1999
Skills
Operations Management, Logistics, Inventory Management, Customer Service, Customer Relations, Gerneal Management, Profit & Loss Management, KPI Improvement, Inventory Control, Forklift Operator, Key Performance..., Retail, Packaging, Leadership, Forecasting, Shipping, Distribution Center..., SAP, Budgets, Process Improvement, Transportation, Payroll, Auditing, Management, Team Building, Recruiting, Human Resources, Warehousing, Income Statement, Purchasing, Change Management, Continuous Improvement, Materials Management, Manufacturing, Lean Manufacturing, Employee Relations, Cross-functional Team..., ISO
Education
Bowling Green State University 1988 — 1992
BSBA, Accounting
Bowling Green State University 1988 — 1992
Bachelor’s of Science Degree, Business Administration
R. B Chamberlin High School 1984 — 1988
Sears Home Services October 2014 - Present
HALLIBURTON ENERGY SERVICES 2012 - April 2012
ASHFORD UNIVERSITY 2011 - 2012
ARAMARK CORRECTIONAL SERVICES 2010 - 2011
EVERETT HALL BOUTIQUE 1997 - September 2009
LOCKHEED MARTIN CORPORATION June 1981 - October 1997
Skills
Federal Acquisition..., Project Cost Accounting, Cost Management, Project Management, Contract Negotiation, Procurement, Business Development, Contract Management, Sales, Purchasing, Operations Management, Team Building, Process Improvement, Strategy, Customer Service, Team Leadership, Microsoft Office, Management, Training, Leadership, Negotiation, Engineering, Employee Training, Team Management, Leadership Development, Coaching, Change Management, Government, Employee Relations, Strategic Planning, Microsoft Excel, Business Planning, Budgets, Process Scheduler, Time Management, Logistics, Manufacturing, Customer Satisfaction, Interviews, SDLC, SAP, Supervisory Skills, Performance Management, Project Accounting, FAR, Fleet Operations, Asset Management
Education
Central State University 1976 — 1981
Bachelor's Degree, Industrial Technology
Sears Home Services May 2013 - Present
Sears Home Services February 2015 - May 2015
US Jesco International, Ltd., Inc. March 2013 - April 2013
Advance Me INC October 2008 - December 2012
FedEx Office May 2004 - July 2010
Blockbuster September 1998 - June 2003
Skills
Customer Satisfaction, Sales, Telephone Skills, Quality Assurance, Customer Service, Microsoft Excel, Outlook, Microsoft Office, Microsoft Word, Process Improvement, Access, Team Building, PowerPoint, Management, Financial Analysis, Finance, Forecasting, Credit, Operations Management, Team Leadership, Asset Managment, Valuation, Financial Modeling, Portfolio Management, Investments, Analysis, Retail, Data Entry
Education
Chattahoochee Technical College 2004 — 2007
Biomedical/Medical Engineering
Achieve Today 2014 - Present
Prosper 2003 - Present
Alpine Motorsport, llc 1999 - 2009
Sears Home Services 2001 - 2001
Worldwide Consulting Services 2000 - 2000
Washburn Isuzu/KIA 1994 - 1999
Washburn Isuzu/Kia 1989 - 1994
Skills
Employee Relations, Coaching, Leadership Development, Personal Development, Small Business, Executive Coaching, Public Speaking, Real Estate, Account Management, Marketing, Business Development, Lead Generation, PowerPoint, Strategic Planning, Business Strategy, Project Management, Social Networking, Start-ups, Leadership
Education
Brigham Young University
BS, Business, Communications, Psychology
Publix October 2001 - Present
Sears Home Services January 1996 - January 2001
Skills
Problem Solving, Timely Decision Making, HVAC, Teamwork, Accounting, Critical Thinking, Ammonia Refrigeration, Energy Management, Sales, Supply Chain Management, Refrigeration, Supervisory Skills, Air Conditioning, Industrial Engineering, Contract Management, Electricians, HVAC Controls, MS Project, Supermarkets, Energy Conservation, Energy, Mechanical Engineering, Environmental Awareness, Pricing, Policy, Manufacturing, Business Planning, Contract Negotiation, Income Statement, Maintenance Management, Plumbing, Building Maintenance, Facilities Operations, Budgets, Microsoft Office, Management, Customer Service, Facilities Management, Operations Management, Project Planning, Team Building, Maintenance & Repair
Education
Columbia Southern University 2007 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration/ Management, 3.79
ASHRAE Learning Institute 2005 — 2007
Certificate of Completion, HVAC&R Analysis and Design Fundamentals
Kennedy Western University 2002 — 2005
Bachelor of Science (B.S.), Mechanical Engineering
CUNY New York City College of Technology 1991 — 1994
Associate of Arts and Sciences (A.A.S.), Environmental Control Technology
Bay State School of Technology 1988 — 1990
Certificate of Graduation, Major Appliances, Residential and Commercial Refrigeration and Air Conditioning
Loblaw Companies Limited October 2013 - Present
Carleton University September 2013 - Present
S.A.O Dance Studio November 2012 - Present
Pryor Metals June 2013 - August 2013
Sears Home Services 2010 - 2011
Pryor Metals June 2010 - July 2010
Kristy's Restaurant September 2007 - July 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Teamwork, PowerPoint
Education
Carleton University 2012 — 2014
Bachelor of Math, Mathematics and Statistics
Carleton University 2008 — 2012
Bachelor of Arts (B.A.), Women's Studies
Self employed October 2010 - Present
GVC Enterprises January 2005 - October 2010
GVC Enterprises April 2008 - September 2010
Wiring Pros January 2005 - April 2008
Sears August 1980 - January 2005
Sears Home Services January 1980 - January 2005
Skills
Coaching, Mentoring, Trainers
Education
Berry College 2008 — 2011
M.Ed., Middle Grades Science
Berry College 1990 — 1994
B.S., Business Management
Georgia Northwestern Technical College
Austin Independent School District October 2000 - April 2014
Education Austin January 2008 - January 2010
Manager July 2000 - March 2004
Sears Home Services May 1995 - July 2000
Skills
Curriculum Design, Lesson Planning, Classroom Management, Classroom, Curriculum Development, Educational Leadership, Differentiated..., Educational Technology, K-12, Tutoring, Teacher Training, Literacy, Teaching, ESL, Instructional Technology, Staff Development, Instructional Design, Social Studies
Education
Capella University 2010 — 2013
Doctor of Philosophy (Ph.D.), Educational Leadership and Administration, General, EC-12
Western Governors University 2008 — 2010
Bachelor of Arts (B.A.), Mathematics
Houston Tillotson University 1988 — 1992
Bachelor of Arts (B.A.), Social Studies Composite
Sears Home Services May 2011 - Present
Sears Holdings Corporation October 2008 - May 2010
Coca-Cola Enterprises January 1990 - August 2007
Education
Dallas County Community College
Certificate, HVAC / Refrigeration
Sears Home Services April 2014 - Present
Bombardier Transportation January 2012 - November 2012
Elite Line Services June 2007 - December 2010
Aircraft Services International Group, Inc. February 2005 - June 2007
Total System Services, Inc. August 1999 - February 2004
Skills
Preventive Maintenance, Inspection, Automation, Test Equipment, Troubleshooting, Maintenance & Repair, Process Improvement, Testing, Software Installation, Computer Hardware, Electrical...
Education
Atlanta Technical College 2009 — 2011
Diploma, Electronics Technology, 3.84
Southern Illinois University, Carbondale 1993 — 1995
Bachelor's degree, Industrial Technology/Technician
Capital Rubber Co May 1995 - May 2015
Ace Hydraulics 1993 - 1995
Sears Home Services 1990 - 1993
Skills
Customer Satisfaction, Management, Inventory Management, Operations Management, Sales
Education
California State University, Fresno 1977 — 1981
Bachelor's degree, Art/Art Studies, General
Sears Home Services May 2012 - Present
Rosetta Stone November 2010 - May 2012
Bayless School district August 1998 - June 2001
Education
Brigham Young University
Bachelor of Arts (B.A.), Theatre and Cinematic Arts
Webster University
Master of Arts in Teaching, Social Sciences
ALG Worldwide Logistics May 2013 - October 2014
Sears Home Services July 2011 - May 2013
Sears Logistics Services, Inc. October 2005 - July 2011
Kalo Kandles October 1999 - October 2005
Holland Applied Technologies May 1986 - October 1999
Skills
Inventory Management, Customer Service, Strong communication..., Highly detail oriented, Adept at multi-tasking, Outstanding problem..., Microsoft Word, Microsoft Publisher, Outlook, Internet search tools, Honest dependable and..., Customer Satisfaction, Operations Management, Team Building, Team Leadership, Warehousing, Microsoft Office, Process Improvement, Logistics, Access, Inventory Control, Data Entry, Sales
Education
College of DuPage 1987 — 1988
Computer Programming: BASIC and RPGII
Kishwaukee College 1980 — 1980
Business: Management and Sales
Northern Illinois University 1977 — 1980
Medical Technology & Business
Saunders Yachtworks September 1999 - Present
Sears Home Services August 1972 - May 1999
Skills
Shipbuilding, Ships, Boat, Sailing, Vessel Operations, Ocean, Boating
Education
George Stone Career Center
St Mary's Catholic School January 2009 - Present
Summit Credit Union November 1998 - October 2006
Sears Home Services November 1987 - July 1997
Skills
Customer Service, Training, Call Center, Management, Staff Development, PowerPoint, Microsoft Office, Public Speaking, Microsoft Word, Microsoft Excel, Event Planning, Research, Data Entry, Early Childhood..., Call Centers
Education
Ashford University 2012 — 2014
Bachelor's degree, Early Childhood Education and Teaching, 3.99
Ashford University 2010 — 2012
Associate's degree, Early Childhood Education and Teaching, 3.99
Morrello Day Care June 2008 - Present
Sears Home Services July 2009 - August 2009
Sears June 2009 - August 2009
Education
Concordia University Irvine 2010 — 2014
Bolsa Grande High School 2006 — 2010
High School Diploma, High School diploma
Sears Home Services March 1968 - May 2007
Skills
Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training
Education
Natchez High School (now closed) 1962 — 1966
completed
American Baptist College
did not complete, christian education
Hospiscript October 2012 - Present
Sears Home Services September 2011 - October 2012
Northstar Companies September 2010 - September 2011
Travelers Insurance February 1997 - August 2010
Skills
Claims Management, Property & Casualty..., Claim, Casualty, Insurance, Liability, Commercial Insurance, Subrogation, General Insurance, Legal Liability, Commercial Lines, Liability Analysis, Claim Investigation, Property Damage, Workers Compensation, Litigation Management, Professional Liability, Adjustments, Financial Risk, Whole Life, Leadership, Lotus Notes, Bancassurance, Fixed Annuities, Sales, Risk Management, Call Centers, Access, Health Insurance, Interviews, Customer Experience, Management, Claims Resolution, Claims Handling, Life Insurance, Long-term Care, Excess, Homeowners, Employee Benefits, Property, Accident, Inland Marine, Umbrella Insurance, Training, Negotiation, Term Life Insurance, Workers' Compensation..., Customer Retention
Education
Jones College-Jacksonville 2000 — 2002
Associate's degree, Business administration
Daytona Beach Community College
Sears Home Services July 2014 - June 2015
Ashley Furniture Homestores June 2013 - July 2014
PharMerica January 2009 - June 2013
Collins Nissan July 2008 - October 2008
Wellpoint Anthem January 1997 - March 2008
Skills
SharePoint, Visio, Business Analysis, Managed Care, Data Warehousing, Disaster Recovery, Quality Assurance, SQL, Healthcare, Sales, Customer Service, Data Analysis, Microsoft Excel, Financial Reporting, Team Leadership, PowerPoint
Education
Campbellsville University 1990 — 1994
B.S., Psycology and Politcal Science
Spencer county high school
College of Marin January 2013 - Present
Sears Home Services March 2006 - July 2012
Skills
Team Building, Customer Satisfaction, Microsoft Office, Sales
Education
College of Marin 2012 — 2015
Bachelor's degree, Business (Entrepreneurship)
Tim Lally Chevrolet April 2014 - Present
Sears Home Services April 2013 - December 2013
PartsSource Inc. January 2011 - December 2011
PartsSource April 2010 - January 2011
Yellow Book USA April 2008 - August 2008
Nissan May 2007 - April 2008
Skills
Purchasing, Customer Service, Excel, Word, Microsoft Office, Account Management, Coaching, Public Speaking, Sales, Time Management, Cold Calling, Customer Satisfaction, Building Relationships, Microsoft Excel, Microsoft Word
Education
Baldwin-Wallace College 2003 — 2007
Bachelor of Arts, Political Science; Human Nature Studies and Political Theory
Perry's Repair 2009 - Present
Sears Home Services 2009 - 2011
Skills
Home Repairs, Winterization, Appliance Repair, Home Improvement, Building Maintenance, Renovation, Field Technicians, Marine Repair
Education
Central Lakes College-Brainerd
Associate's degree, Marine and Small Engine Technology
Bristol Community College Customer service repHenkel of AmericaSeptember 1998 - April 2011
Sears Home Services January 1994 - December 1998
Skills
Child Advocacy,..., President of Parent's..., Chair of Customer Issue..., Customer Service, Process Improvement, Continuous Improvement, Inventory Management, Adhesives, Cross-functional Team..., Administrative..., Data Entry, Microsoft Office, Public Speaking, Microsoft Word, Social Services
Education
Bristol Community College 2011 — 2013
Associates Degree, Human Services, General, 4.0
Sears Home Services October 2010 - Present
UPS Supply Chain Solutions February 2004 - October 2009
Drapinski TV April 1996 - October 2003
Skills
Customer Satisfaction, Maintenance & Repair, Troubleshooting, Consumer Electronics, Management, Electronics, Electronics Repair, Call Centers, Customer Service, Operations Management, Inventory Management, Laptops
Education
American River College 1990 — 1993
Associate of Science (A.S.), Electrical, Electronics and Communications Engineering
Raytheon April 1996 - May 2015
Demain Technologies Inc June 1995 - February 1996
Sears Home Services January 1987 - January 1995
United States Air Force October 1980 - September 1986
Skills
Systems Engineering, Testing, Aerospace, Security Clearance, Microsoft Office, Integration, Project Management, RF Design, RF Engineering, RF Troubleshooting, RF build, Satellite Communications, Satellite Systems..., RF systems engineering, Communication system..., Satellite Systems..., Satellite Systems..., Satellite Systems..., RF Test, Engineering Management, Engineering
Education
California State University-Sacramento 1990 — 1995
BS EEE, RF and Communication theory
Sears Home Services February 2010 - Present
Sears Holdings Corporation March 2007 - February 2010
Education
University of California, Riverside 2000 — 2002
Bachelor of Arts (B.A.), Psychology
College of Marin 1998 — 2000
PCS Security Pte Ltd July 2012 - Present
Sears Home Services April 2006 - July 2007
Specialty Heat Treating, Inc. August 2005 - March 2006
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Criminal Law, Fair Housing, Environmental Awareness, Environmental Policy, Conference Coordination, Leadership, Leadership Development, Event Planning
Education
Seattle University 2012 — 2014
Sociology
Green River Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections
University of Houston 2007 — 2008
Blinn College 2006 — 2007
Professional Carpet Systems July 2013 - Present
Le Bleu of the Triad November 2009 - June 2013
Sears Home Services August 1990 - July 2004
Education
Austin Community College 2002 — 2005
Associate's degree, Business, Management, Marketing, and Related Support Services
Newk's Eatery 2010 - 2013
Sears Home Services May 2000 - February 2004
Education
Brown Mackie College-Birmingham 2012 — 2013
n/a, Business Administration and Management, General
Lawson State Community College-Birmingham Campus 2003 — 2005
Trade, Plumbing Technology/Plumber
First American Financial Corporation January 2015 - Present
Adventist Health October 2014 - January 2015
Sears Home Services March 2013 - June 2013
Skills
Leadership, Strategic Planning, Team Leadership, Public Speaking, Program Management, Budgets, Process Improvement, Management, Customer Service, Microsoft Office, Microsoft Excel
Education
Charles A. Jones Career and Education Center 2013 — 2014
Administrative Assistant Certificate, Administrative Assistant and Secretarial Science, General
Sierra College Rocklin, CA 2009 — 2009
certificate, Medical Billing/Coding
Sears Home Services
Skills
Sales, Customer Service, Team Building, Sales Management, Customer Satisfaction, Account Management, Retail, Operations Management, Inventory Management, Sales Operations, SAP
Education
Adrian College