Sears Teleserv
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Sears Teleserv Employees
National Instruments August 2012 - Present
National Instruments October 1999 - August 2012
Sears Teleserv May 1995 - October 1999
Skills
Electronics, Troubleshooting, Team Leadership, Hardware Diagnostics, RF, Wireless, Calibration, Data Acquisition, Signal Conditioning, Embedded Systems, Manufacturing, Test Equipment, LabVIEW, Testing, Test Stand, Calibration Executive, Agile, Microsoft Excel, Microsoft Word, PowerPoint, 5S, Digitization, Hardware
Education
Video Technical Institute
Associate's degree, Electrical, Electronic and Communications Engineering Technology/Technician, GPA 4.0
The University of Texas at Austin
Electrical Engineering Studies
Central Texas College
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician
Sears Repair Services
Basic Consumer Electronics
Administration Partners LLC October 2005 - Present
Life Touch Prechool Portraits February 2002 - October 2005
Sears Teleserv April 1993 - February 2002
Skills
Team Leadership, Administrative..., Customer Service, Customer Satisfaction, Deposits, Appointment Scheduling, Team Management, Microsoft Office, Employee Relations, Process Scheduler, Accounts Receivable, Teamwork, Microsoft Word, Retail, Budgets, Payroll, Outlook, Training, Strategic Planning, Supervisory Skills, Office Management, Invoicing, Leadership, Interviews, Sales, Data Entry, Management, Administration, Human Resources, Team Building, Recruiting, Time Management, Employee Training, Inventory Management, Accounts Payable, Process Improvement, Hiring, Microsoft Excel, Accounting
Education
University of South Alabama 1994 — 1996
Bishop State Community College 1991 — 1993
Associate's Degree, Accounting
Alliance Communications Management August 2011 - Present
West Asset Management April 2010 - July 2011
Sears Teleserv November 2006 - August 2009
The Answer Group (TAG) March 2003 - January 2005
Skills
Customer Satisfaction, Customer Service, Windows 7, Printers, Network Administration, XP, Active Directory, Visio, Technical Support, Software Documentation, Windows Vista, Microsoft Exchange, SharePoint, Troubleshooting, Operating Systems, Software Installation, Call Center, Lotus Notes, Microsoft Windows 98, Windows, Networking, Remote Desktop, Servers, Wireless Networking, DNS, A+ Certified, System Administration, DHCP, Routers, Citrix, Call Centers, Access, Help Desk Support, Computer Hardware, TCP/IP, Databases, Windows Server, Cisco Technologies, Laptops, Computer Repair, LAN-WAN, VPN, Hardware, Firewalls, Switches, Windows XP
Education
Kaplan University 2009 — 2013
Bachelor's Degree, Information Technology
Kaplan University 2007 — 2013
Bachelors, Computer Science
Eco-Star Environmental June 2010 - Present
Central Texas Environmental Service December 2008 - January 2011
EchoStar Dish Network December 2006 - November 2008
PRC January 2006 - December 2006
Sears Teleserv February 2003 - January 2006
Education
Austin Community College
Business Administration
Stony Point High School
High School Diploma
Strayer University
BA Business Administration, Online; Project Management
Pearson September 2011 - Present
Kat & Mouse Graphics January 1988 - September 2011
Magley & Associates November 2010 - May 2011
Psychonomic Society November 2004 - June 2010
SEARS TELESERV July 2003 - March 2005
Austin Business Printing July 2002 - November 2002
STECK-VAUGHN April 2002 - July 2002
Holt, Rinehart & Winston October 2001 - March 2002
SicolaMartin January 1999 - January 2001
BELLS ADVERTISING, INC January 1995 - January 1999
Skills
Adobe Acrobat, Layout, Adobe Creative Suite, InDesign, QuarkXPress, Mac, Brochures, Graphic Design, Illustrator, Graphics, Publishing, Dreamweaver, Newsletters, Pre-press, Advertising, Logo Design
Education
Austin Community College
Web and Interactive Design
The University of Texas at Austin
Bachelor’s Degree, Journalism, photojournalism
CG Design & Consulting May 2006 - Present
Sears Teleserv March 2008 - August 2012
KB Home October 2004 - May 2006
Caruso Turley Scott, Inc February 2001 - October 2004
First Data Corporation January 1997 - January 1998
Skills
CAD, Customer Service, AutoCAD, Microsoft Office, Word, Outlook, Excel, Space Planning, Architectural Drafting, Construction Documents, PowerPoint, Interior Design, Customer Relations, Windows, Sketching, Architectural Drawings, SketchUp, Rendering, Space planning, Furniture, LEED, Design Research, Submittals
Education
Pima Community College 1998 — 2000
Associate of Applied Arts Associate degree, Interior design
Pima Community College 1998 — 2000
Certificate, Computer Aided Design/Drafting
NCSOFT July 2012 - April 2015
NCSOFT January 2012 - July 2012
St. Johns Medical Center November 2010 - March 2011
Aegis Communications June 2010 - November 2010
Apple Computers Inc November 2008 - October 2009
Harte-Hanks November 2007 - November 2008
Sundek of Austin April 2006 - October 2006
Sears Teleserv August 2001 - September 2002
Skills
Microsoft Office, Windows 7, OS X, Customer Service, XP, Windows XP Professional, Mac OS X, Internet, Type 55+WPM, Troubleshooting, iOS, Technical Support, CPR Certified (Adult,..., Windows, Customer Satisfaction, Training, Customer Experience
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
General Assembly 2015 — 2015
Front End Web Development
Allied Health Careers 2003 — 2004
Technical Certificate, Dental Assisting
USAA January 2015 - Present
Citi 2010 - 2014
CitiMortgage, Inc 2010 - 2014
State Farm Insurance 2007 - 2009
Sears Teleserv 2002 - 2007
Skills
Call Center, Customer Service, Creative Writing, Writing, Leadership, Communication, Analytics, Risk Assessment, Motivated self-starter, Building Relationships, Auditing, Insurance, Spreadsheets, Reports, Process Evaluation, Call Centers, Accounting, Finance, Mortgage Lending, Analysis, Training, Management, Time Management, Process Improvement, Team Building, Microsoft Office, Strategic Planning
Education
The University of Texas at Arlington
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Expert Global Solutions September 2014 - Present
JR Cigars July 2007 - February 2014
Campus Partners August 2000 - July 2006
Sears TeleServ September 1988 - April 2000
Skills
Customer Service..., Project Management, Strategic Planning, Workforce Management, Customer Experience, Certified Call Center..., Non Profit Management, Leadership, Budgets, Program Management, Coaching, Training, Leadership Development, Public Speaking, Operations Management, Team Leadership, Policy, Nonprofits
Education
North Carolina Agricultural and Technical State University 2007 — 2009
MA, English
CDK Global February 2008 - Present
Sears Teleserv July 2005 - February 2008
Texoma Video Ltd December 2004 - June 2005
Skills
Customer Service, Microsoft Office, Business Process..., Customer Support, Troubleshooting, Documentation
Education
Park University 2006 — 2008
Bachelor's degree, Accounting and Business/Management
Black Box Network Services August 2014 - Present
Sears Teleserv January 2013 - August 2014
Skills
Customer Service, Customer Satisfaction, Incident Management, Telemarketing, Telecommunications, IT Service Management, IT Management, Business Strategy, Sports Marketing, Sports Coaching, College Football, Problem Solving, Microsoft Office, Microsoft Excel, Microsoft Word, Incident Handling, Incident Response
Education
Emporia State University 2009 — 2013
Bachelor’s Degree, Business Administration and Management, General
Veritas Support Solutions (Formerly part of Symantec) May 2014 - Present
Time Warner Cable May 2009 - May 2014
First Care August 2008 - May 2009
Education Finance Partners August 2007 - August 2008
Dell April 2004 - August 2007
TXU Communications April 2002 - March 2004
Sears Teleserv May 1999 - April 2002
First USA Bank May 1994 - April 1999
Answers Unlimited March 1991 - February 1994
Skills
Forecasting, Scheduling, Customer Service, Call Center, Process Improvement, Change Management, Excel, Budgeting, Problem Solving, PowerPoint, Data Analysis, Word, Visio, Customer Relations, Microsoft Office, Avaya, SharePoint, Six Sigma, Planning, Outlook, Lotus, Business Analysis, Analysis, Strategic Planning, Team Building, Management, Operations Management, Call Centers, SQL, Budgets, Project Planning, Training, Cross-functional Team..., Leadership, Vendor Management, Performance Management, Project Management, Team Leadership, Workforce Management, Microsoft Excel, Business Process..., Microsoft Word
Education
St. Edward's University 1992 — 1994
Computer Sci
University of Phoenix 2006 — 2013
Business Management
Texas State University 1991 — 1992
Computer Science
Austin Community College 1990 — 1991
Computer Science
Dell October 2010 - Present
MTGR Inc August 2009 - July 2011
Intrepid-Directional Drilling Services July 2008 - September 2009
Intrepid Directional Drilling September 2008 - August 2009
Intrepid-Directional Drilling Services May 2008 - July 2009
Sears Teleserv April 2006 - May 2008
Woods Fun Center March 2005 - July 2005
American Suzuki Motor Corporation September 2002 - January 2005
U.S September 2002 - January 2005
American Suzuki Motor Corporation April 2001 - January 2005
Skills
Siebel, Microsoft Office, Management Consulting
Education
Mount Royal College 1992 — 1993
Certificate, Professional Writing Program
Fairview College 1987 — 1990
Associate, Motorcycle Mechanics
Suzuki Management Training- American Suzuki Motor Corporation
Jcurve Technologies Voip Technical SpecialistJcurve TechnologiesJune 2014 - Present
Circle K Home services TechnitionPaceNovember 2013 - May 2015
Sears Teleserv January 2012 - November 2013
Skills
Customer Service, Microsoft Office, Sales, Retail, Microsoft Excel, Microsoft Word, Inventory Management, PowerPoint, Team Building, Merchandising, NOC work, Technical Support, Cisco Technologies, IP Phones, Networking, Salesforce.com, Broadsoft Systems
Education
Mesa Community College 2011 — 2016
Associate's degree, Accounting and Business/Management