Service Experts
Industry: Company
DescriptionHeadquarters: Plano, TX Founded: 1996 Parent organizations: Lennox International, Enercare Solutions Inc. Subsidiaries: Francis Home Environment,
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Service Experts Employees
One Hour Heating & Air Conditioning, LLC June 2013 - Present
Service Champions Heating & Air Conditioning January 2007 - May 2013
Service Experts January 1998 - January 2007
Tri-Valley Bekins January 1994 - January 1998
Skills
General Management, Management, CRM, Forecasting, Budgets, Sales, Program Management, Recruiting, Marketing, Customer Satisfaction, Customer Service, Business Process, Interviews, Call Centers, P&L Management, Operations Management, Team Building, Leadership, Training, Coaching
Education
Diablo Valley College
HARMAN International/Digitech September 2013 - Present
Self Employed June 2002 - Present
Service Experts September 2012 - September 2013
Electronics Inc August 2007 - May 2012
Skills
Guitar Pedal Repair, Guitar, Guitarist, Music Education, Music Theory, Music, Electrical..., Preventive Maintenance, Air Conditioning, Musical Directing, Troubleshooting, HVAC Controls, HVAC, Maintenance & Repair, Heating, Electricians
Education
Ivy Tech Community College 2006 — 2010
Associate's degree, Electrical/Electronics Maintenance and Repair Technology
Vincennes University 2002 — 2004
Associate of Arts and Sciences (A.A.S.), Music Teacher Education
South Side Control Supply Co February 2010 - Present
Service Experts September 2007 - February 2009
Berry Plastics May 2007 - December 2008
Trane June 2004 - March 2006
Skills
HVAC Controls, HVAC, Pneumatics, Electricians, Variable Frequency..., Electrical Controls, Building Automation, Refrigeration, Air Conditioning, Mechanical Aptitude, Heating, Electronics, Preventive Maintenance, Cooling Water, PLC, Plant Maintenance, Commissioning, Maintenance & Repair, Electrical...
Education
Hamilton Technical College 2002 — 2004
Associate of Arts (AA), Electrical and Electronics Engineering, N/A
Marketing consultant June 2015 - Present
TheStreet April 2014 - June 2014
BlackRock February 2013 - February 2014
Consultant October 2010 - December 2013
The Wall Street Journal June 2012 - August 2012
RCN October 2009 - October 2010
Flycell, Inc June 2008 - October 2009
AIG June 2007 - September 2007
Service Experts January 2001 - January 2005
Intecom 2000 - 2001
Skills
PPC, CPL, Email Marketing, Mobile Marketing, Digital Marketing, Marketing Strategy, Marketing Analytics, SEM, Online Advertising, Analytics, Direct Marketing, Affiliate Marketing, Advertising, Marketing, Online Marketing, Google Adwords, SEO, Social Media Marketing, Multi-channel Marketing, Strategy, Salesforce.com
Education
Texas A&M University
Bachelor of Arts (B.A.), Political Science and Government
The University of Texas at Dallas 1999 — 2002
MBA, Marketing
Collin County Community College 2014 — 2014
Sales Management Certificate
Collin County Community College 2012 — 2012
Web Developer Certificate
ServPro of Northwest Dallas May 2015 - Present
Choate USA August 2013 - June 2014
Service Experts September 2011 - August 2013
Service Experts April 2009 - September 2011
Skills
QuickBooks, Outlook, System Administration, Payroll, Microsoft Office, Accounts Payable, Access, Customer Service, Inventory Management, Sales, Microsoft Excel, Accounts Receivable, Human Resources, Supervisory Skills, Employee Relations, Budgets, Team Building
Education
Lamar University 2001 — 2002
Kilgore College 1999 — 2001
Medhost (formerly HMS) May 2013 - Present
HMS August 2012 - May 2013
Sources unlimited March 2012 - August 2012
Sources Unlimited April 2011 - March 2012
Vaco Technology May 2010 - April 2011
Cinram August 2009 - April 2010
Cinram 2005 - 2009
Vaco May 2004 - July 2005
Unarco Material Handling 2000 - 2004
Service Experts 1997 - 2000
Skills
Stored Procedures, SQL, RPG, IBM iSeries, OS/400, FTP, IBM AS/400, DB2, RPG III, ERP, Integration, Disaster Recovery, Business Analysis, Systems Analysis, IT Management, Business Intelligence, Databases, Software Development, Software Documentation, Database Design, Process Improvement, Agile Methodologies, Requirements Gathering, Management, Testing, Business Process, Crystal Reports, Data Warehousing, Programming, Requirements Analysis, SharePoint, Software Implementation, Software Project..., Microsoft SQL Server, System Administration
Education
American InterContinental University 2010 — 2011
AABA with Honors, Business Administration
University of Tennessee-Knoxville 1966 — 1970
service experts May 1998 - Present
Skills
Customer Satisfaction, Customer Service, Team Building, Operations Management, Account Management, Inventory Management, Sales, Process Scheduler, New Business Development
Education
Lake Land College 1994 — 1996
Associate, Human Service
Landmark Aviation January 2015 - Present
LeTourneau University February 2013 - Present
LeTourneau University August 2013 - June 2014
Service Experts June 2013 - August 2013
Camp IdRaHaJe June 2010 - July 2010
Skills
Air Traffic Control, General Aviation, Photoshop, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Social Media, Public Speaking, English, HVAC, Customer Service, HTML, Windows, Time Management, Team Leadership
Education
LeTourneau University 2013 — 2014
Associate's degree (A.S.), Air Traffic Control, 3.75
LeTourneau University 2012 — 2014
Associate's degree, Air Traffic Control
Service Experts July 2009 - Present
Kellogg Company May 2009 - July 2009
General Motors April 1995 - July 2008
Skills
HVAC Controls, Purchasing, Income Statement, Air Conditioning, Operations Management, Plumbing, Customer Service, HVAC, Pricing, Troubleshooting, Electrical..., Contract Negotiation, Customer Satisfaction, Logistics, Sales Operations, Sales Management, Refrigeration, Account Management, Inventory Management, Accounts Payable, Accounts Receivable, Asset Management, Vendor Management, Consignment, Inventory Control, Problem Solving, Supervisory Skills, Process Improvement, Indoor Air Quality, Employee Relations, P, Microsoft Office, Microsoft Word, Microsoft Excel, Human Resources, Coaching, Employee Training, Training, Negotiation, Budgets, Customer Retention
Education
Indiana University—Purdue University Fort Wayne 1992 — 1994
Business Administration, Business, Accounting
Pro Resources Staffing Services September 2009 - Present
WorkOne Center - Select Staffing March 2009 - August 2009
Lincoln Financial Group June 2006 - January 2007
David M Lutz LLC March 2002 - November 2005
2nd Generation Heating & Air Conditioning October 2000 - March 2002
Service Experts February 1996 - October 2000
Skills
Project Management, Preparation Of Reports, Written Correspondence, General Office Skills, Quality Assurance, Worker’s Compensation, Recruiting, Staffing Services, Auditing, Research, Unemployment Claims, Accounts Receivable, Health Insurance, Human Resources, Management, Call Center..., Marketing, Sales, Payroll, Tax Preparation, Transcribing, Courthouses, Paralegals, Temporary Staffing, Legal Research, Small Claims, Hearings, Customer Service, Employee Relations, Job Fairs, Applicant Tracking..., New Hire Orientations, Employee Benefits, Onboarding, Benefits Administration, Deferred Compensation, Interviews, Training, Microsoft Office, Time Management, Microsoft Excel, Talent Acquisition, Event Planning, Team Building
Education
Indiana Tech 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Indiana Tech 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Ivy Tech Community College 2010 — 2012
Associate of Science (A.S.), Business Administration and Management, General
Mitsubishi Electric US, Inc. October 2013 - Present
Mitsubishi Electric US, Inc. April 2013 - October 2013
Mitsubishi Electric US, Inc. January 2012 - March 2013
Service Experts April 1992 - November 2011
Skills
Sales Management, Team Building, New Business Development, Sales, Hands-on Training, Instructor-led Training, Communication Training, Teacher Training, Troubleshooting, Remote Troubleshooting, Change Management, Project Management, Operations Management, Risk Management, Account Management, Management, Employee Relations, Employee Engagement, Employee Training, Employee Management, HVAC, HVAC Controls, Heating, Heat Pumps, Air Conditioning, Ductwork, VRF, Mini-split Heat Pumps, Ductless HVAC, Indoor Air Quality, HVAC Installation, Commercial HVAC, Sales Operations, Sales Process, Pricing, Customer Satisfaction, P&L Management, Cooling Water, Refrigeration, Boilers, Income Statement, Customer Retention, Building Automation, Energy Conservation, Sales Presentations, Energy Efficiency, Energy Management, Energy Audits, Contract Negotiation, P&L
Education
Georgia State University
Marketing
Regal Beloit September 2014 - Present
Service Experts June 2013 - September 2014
Bell Air Conditioning llc October 2012 - March 2013
The Jon Davis Companies December 2011 - October 2012
Service Experts April 2009 - December 2011
Lennox International January 2003 - April 2009
Bob Brown Air conditioning October 1999 - December 2002
Skills
Team Building, Customer Service, Sales, Air Conditioning, Selling Skills, Coaching, Customer Retention, Marketing Strategy, P&L Management, Public Speaking, Sales Management, Performance Management, Strategic Planning, Management, Budgets, Energy Conservation, Leadership, Training, Leadership Development, Operations Management, Sales Operations, Contract Negotiation, HVAC Controls, Employee Training, Sales Process, Customer Satisfaction, Marketing, HVAC, New Business Development, Income Statement, Team Leadership, Account Management, Inventory Management, Pricing, Selling, Cross-functional Team..., Business Planning, P
Education
College of DuPage 1994 — 1996
PHH Mortgage October 2014 - Present
Insphere Insurance Solutions March 2014 - October 2014
Service Experts March 2012 - January 2014
Cellular Sales January 2008 - August 2011
Circle Mortgage January 2006 - December 2007
Mortgage Lending Industry January 1997 - December 2006
Skills
Sales, Business Development, Sales Process, Key Account Management, Sales Management, Customer Retention, Loans, FHA, Mortgage Lending, VA loans, Residential Homes, Selling, Cold Calling, Negotiation, Marketing, Insurance, Small Business, New Business Development, Team Building, VA Loans
Education
Georgia Southern University 1987 — 1990
Business and Marketing
Service Experts March 2014 - Present
Freelance August 2010 - Present
Speedway LLC February 2012 - March 2014
DeVry University June 2010 - April 2011
Subway January 2009 - July 2010
Skills
Software Installation, Technical Support, Computer Repair, Windows 7, XP, Windows, Remote Desktop, Networking, Laptops, Computer Hardware, Computer Maintenance, Troubleshooting, Windows Vista, Printers, Microsoft Office 2007, Help Desk Support, Network Administration, Mac OS X, Wireless Networking, Hardware, Operating Systems, Hardware Installation, Routers, System Administration, Hardware Support, Norton Ghost, Ubuntu, Information Technology, Software, Android, Customer Service, Management, Inventory Management, Inventory Control, Windows XP Pro, Group Policy, Windows Server
Education
DeVry University 2008 — 2011
Bachelor's Degree, Computer Information Systems
Terminix September 2014 - Present
Puronics, Incorporated July 2013 - May 2014
Aramark Uniform Services June 2012 - July 2013
Service Experts October 2010 - April 2012
72 Degrees Cooper Brothers March 2008 - October 2010
Eagle Water Trucks June 2005 - February 2008
Cisco Systems July 1995 - March 2005
Skills
Operations Management, Customer Satisfaction, Team Leadership, Manufacturing Operations, Sales Operations, Contract Negotiation, Sales Management, Customer Retention, Troubleshooting, Supervisory Skills, HVAC, Team Building, Electronics, Product Development, Operational Excellence, Information Technology, Microsoft Office, System Testing, Transportation..., Driving Results, Increased Profitability, Motivation, Technical Leadership, Test Engineering, Networking, Wireless, Dashboard Metrics, Fleet Operations, Conflict Resolution, Change Management, Program Management, Project Management, Product Management, Positive Employee..., Incentive Programs, Operational Planning, Oracle, Manufacturing..., Electronics..., Contract Manufacturing, Business Process..., Small Business, Databases, PowerPoint, Written & Oral..., Presentations, Oral & Written..., Technical Writing, Procedure Development, Leadership
Education
DeVry University Phoenix 1992 — 1995
Bachelor of Science (BS), Electrical and Electronics Engineering
Service Experts July 2007 - Present
Bon Air Service Co Inc May 2000 - June 2007
isi commercial refrigeration May 1993 - May 2000
Skills
Sales Process, Account Management, Customer Satisfaction, Customer Retention, Sales, Sales Management, Cold Calling, Customer Service, Direct Sales, Team Building, Sales Operations, Selling, New Business Development, Inventory Management
Education
Dallas County Community College 2001 — 2002
Certificate in Air Conditiong, Refrigeration, and Electricity, Heating, Air Conditioning, Ventilation and Refrigeration, 1st in class
Texas Christian University 1989 — 1991
Music
Samford University 1988 — 1989
Music
Kennedale High School 1975 — 1988
Service Experts March 2013 - Present
Service Experts January 2011 - March 2013
Service Experts April 2009 - January 2011
Service Experts January 2006 - April 2009
Skills
Sales Management, Training, Technical(HVAC), North Carolina State..., HVAC, Customer Satisfaction, HVAC Controls, Indoor Air Quality, Heating, Air Conditioning, Team Building, Operations Management, Income Statement, Customer Service, Energy Efficiency, Coaching, Direct Sales, Heat Pumps, Microsoft Excel, Selling, Team Management, Management, Refrigeration, Sales Operations, Cooling Water, Budgets, Inventory Management, Negotiation, Energy Management, P&L Management, Recruiting, Process Improvement, Building Automation, Purchasing, Leadership, Sales, Team Leadership, Ventilation, Sales Presentations, Pricing, P&L, Lead Generation, Marketing
Education
Roanoke-Chowan Community College
Bachelor's degree, Heating, Air Conditioning, Ventilation
Service Experts March 2003 - Present
Coldwell Banker Real Estate November 2000 - December 2002
Harte-Hanks, Inc. May 1995 - August 2000
Skills
Project Coordination, Mobile Communications, Pricing Analysis, Data Analysis, QuickBase Designer, Billing Process, Meeting Planning, Income Statement, Sales, Management, Operations Management, Customer Satisfaction, Direct Marketing, SAP, Microsoft Excel, Purchasing, Troubleshooting, Outlook, Negotiation, Team Building, Team Leadership, Customer Service, P&L
Education
LeTourneau University 1997 — 1999
Bachelor of Business Administration (B.B.A.), General Studies
Collin County Community College
Associate of Arts (A.A.), Art/Art Studies, General
Service Experts June 2012 - Present
Lennox International, Service Experts Division 2011 - 2012
Lennox International, Service Experts Division June 1998 - 2011
Marks & Morgan Jewlery January 1997 - December 1999
Skills
Sales, Customer Satisfaction, Sales Management, Customer Service, Sales Process, Direct Sales, Account Management, Inventory Management, Sales Operations, New Business Development, Team Building, Negotiation
Education
Florida State College at Jacksonville 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Supervision and Management
Florida Community College at Jacksonville
Associate's Degree
Mandarin High School 1994 — 1998
High School
Service Experts October 2014 - Present
Marion County Election Center March 2014 - Present
ProFab Plastics Corp. February 2014 - Present
Allan and rogers AC/Refrigeration July 2014 - October 2014
Heat Wave Heating & Cooling February 2013 - November 2013
Hinrich Heating & Cooling March 2012 - February 2013
Schneider National September 2010 - March 2012
Aflac January 2009 - January 2011
Dollar General October 2009 - September 2010
Batteries Plus Bulbs February 2005 - September 2009
Skills
HVAC Controls, Maintenance & Repair, Electricians, HVAC, Troubleshooting, Sales, Sales Management, Business Strategy, Sales Presentations, Direct Sales, Process Improvement, Operations Management, Purchasing Negotiation, Transportation, Logistics, Transportation..., Disaster Recovery, Warehousing, Logistics Management, Access, Visio, Software Documentation, Active Directory, IT Management, System Administration, Public Speaking, Wholesale Purchasing, Business Analysis, Small Business, Project Planning
Education
Joliet Junior College 2013 — 2015
Associates, Business Administration and Management, General
Airtime 500 2013 — 2014
Professional safety technician, Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Success Academy 2013 — 2014
Power performing technician, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician (HAC, HAC
North Marion High School 1995 — 1999
Deploma, Required
Service Experts December 2007 - Present
Skills
General Ledger, Outlook, Microsoft Word, Accounts Payable, Accounts Receivable, Journal Entries, Account Reconciliation, Fixed Assets, Microsoft Excel, Finance, Financial Reporting, GAAP, Accruals, Management
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
MBA, Accounting
Clark Atlanta University 2001 — 2003
Bachelor of Arts, English
Miami Norland Senior High School 1993 — 1997
High School Diploma, Travel and Tourism
Weather Master December 2012 - Present
Service Experts January 2011 - November 2012
Service Experts of the Triangle September 2009 - January 2011
Service Experts September 2004 - August 2009
Eveready Service Experts October 2002 - September 2004
Service Experts of the Triangle June 2000 - July 2002
Sears Home Services July 1981 - May 2000
Skills
Leadership Development, Team Building, Coaching, Financial Management, Sales Management, Technical Management, Facilities Management, Change Management, Increasing Profitability, Increasing Revenues, Turnaround Experience, Managerial Finance, Increased Profitability, Technology Management
Education
Chipola College 1984 — 1985
General Studies
Miami Palmetto Sr High 1980 — 1983
Robert Morgan Educational Center
Lennox International January 1998 - Present
Service Experts June 1998 - June 2000
Sanofi January 1995 - January 1998
Skills
CCNA, Cisco, Certification, Account Management, Cellular Communications, Active Directory, Cisco Technologies, Customer Satisfaction, Customer Service, Data Center, Disaster Recovery, Enterprise Software, Hardware, Help Desk Support, Information Technology, LAN-WAN, Management, Network Administration, Networking, Operations Management, Routers, Switches, Team Building, Technical Support, Telecommunications, VPN, WAN, Wireless, Wireless Networking
Education
University of Tennessee 1990 — 1995
Bachelor's, Psychology
Clemson University
Business and Psychology
American Residential Services June 2014 - Present
Service Experts February 2014 - April 2014
Genesis Global Marketing, Inc. January 2013 - July 2013
Museum of the Shenandoah Valley November 2012 - January 2013
Bath & Body Works October 2009 - January 2013
VERITAS May 2011 - May 2012
Bridgewater College September 2011 - December 2011
Shenandoah University May 2009 - August 2011
Bridgewater College September 2010 - December 2010
Belle Grove, Inc. May 2005 - August 2008
Skills
News Release Writing, Public Relations, Marketing Communications, News Writing, Journalism, Public Speaking, Editing, Customer Relations, Media Relations, Languages, Web Design, Team Leadership, Teamwork, Event Planning, Marketing Strategy, Social Media Marketing, Research, Organizing, Blogging, Able To Work Under..., Planning, Newspaper, Social Media, Writing, PowerPoint, Word, Microsoft Office, Customer Service, Press Releases, Facebook, Excel, Fundraising, Social Networking, Event Management, Photography, InDesign, Problem Solving, Interviewing, English, Internal Communications, Copywriting, Newsletters, Publicity, Retail, Promotions, Microsoft Word, Interviews, Photoshop, Creative Writing, Nonprofits
Education
Bridgewater College 2008 — 2012
Bachelor of Arts, Communication Studies (Public Relations & Journalism)
Lord Fairfax Community College 2006 — 2008
Dual-Enrolled Student, AP Studies
James Wood High School 2004 — 2008
Advanced Studies Diploma, Advanced Studies
The Work Institute May 2010 - Present
Lipscomb University March 2011 - May 2014
Take Care Health Formerly CHD Meridian Healthcare January 2006 - February 2009
Murray, Inc April 2004 - December 2005
Affinion Group formerly Progeny Marketing Innovations April 2000 - April 2004
Service Experts March 1998 - March 2000
Robert Half International July 1996 - February 1998
Renaissance Hotels & Resorts September 1992 - April 1996
Arthur Andersen 1988 - 1992
Skills
Employee Engagement, Employee Retention, Employee Turnover, Organizational..., Employee Research, Employee Surveys, Talent Management, Employee Opinion Surveys, Organizational..., Human Resources, Employee Benefits, Onboarding, Recruiting, Change Management, Leadership, Personnel Management, Organizational Design, Strategy, Training, Management, HRIS, Executive Coaching, Strategic Planning, Analytics, Performance Management, Employee Relations, Leadership Development, Workforce Research, Workforce Intelligence, Employee Loyalty
Education
Belmont University - Jack C. Massey Graduate School of Business 2001 — 2005
MBA, General
Georgia State University 1988 — 1990
BBA, Human Resources
Georgia Institute of Technology 1985 — 1986
Service Experts October 2007 - Present
BB&T January 2006 - October 2007
Skills
Sales, Account Management, Cold Calling, Sales Management, Customer Service, Customer Retention, Direct Sales, Customer Satisfaction, New Business Development, Sales Process, Team Building, Salesforce.com, Outside Sales, Negotiation, Sales Presentations, Sales Operations, Selling, Marketing, Coaching, Contract Negotiation
Education
East Carolina University 1999 — 2003
Bachelor of Science (B.S.), Industrial Distribution
Georgia Comfort Heating & Air Conditioning November 2012 - Present
Service Experts April 2001 - December 2011
Coolray Mr. Plumber February 1996 - December 2000
Georgia Power Company January 1968 - March 1992
Skills
Team Building, Air Conditioning, HVAC, Heating, HVAC Controls, Plumbing, Indoor Air Quality, Energy Conservation, Refrigeration, Budgets, Energy Efficiency, Income Statement, Ventilation, Cooling Water, Customer Satisfaction, Customer Retention, Profit, Boilers, Pricing, P&L Management, Sales Operations, Operations Management, Sales Process, P&L, Sales Presentations, Direct Sales, Sales Management, Inventory Management, Selling Skills, Sales, Account Management, Cold Calling, Employee Training, Selling, Market Planning
Education
Georgia State University 1980 — 1985
BBA, Management
Orkin Pest Control July 2013 - Present
Service Experts May 2011 - April 2013
Aramark Uniform Services September 2010 - May 2011
Iron Mountain April 2007 - September 2010
Enterprise Rent-A-Car 1990 - 2005
Skills
B2B, New Business Development, Income Statement, Customer Retention, Sales, Sales Operations, Team Building, Direct Sales, Sales Process, Contract Negotiation, Salesforce.com, Leadership, Sales Presentations, Solution Selling, Team Leadership, Training, Sales Management, Business Strategy, Operations Management, P & L Ownership, Strategy, Profit, Selling Skills, P&L Management, Business Development, Management, P
Education
California State Polytechnic University-Pomona
BS, Finance, Real Estate and Law
La Quinta High School
Protection One 2010 - Present
Johnson Controls Inc. 2006 - 2009
Service Experts 2004 - 2006
ADT Security Services January 1986 - April 2004
Skills
Access Control, Management, CCTV, Surveillance, Alarm Systems, Fire Alarm
Education
Jacksonville University 1976 — 1979
BS, Sociology / Psychology
SimplexGrinnell June 2014 - Present
Appolo Heating Inc. July 2013 - May 2014
Service Experts December 2008 - April 2013
Terminix International November 2005 - December 2008
BAA December 2004 - October 2005
Bond Brothers March 2002 - November 2004
Trane January 1993 - April 2001
Skills
Operations Management, Customer Satisfaction, Team Building, Sales Management, Inventory Management, Customer Service, Sales, New Business Development, Process Scheduler, Account Management, Budgets, Team Leadership, Cross-functional Team..., Management, Sales Operations, Training, Leadership, P&L Management, Business Development, Project Planning, Strategic Planning, Six Sigma, CRM, Project Management, Customer Retention, P&L, Pricing
Education
Iowa State University 1988 — 1992
Industrial Engineering, Engineering
Iowa State University 1988 — 1992
Bachelor of Applied Science (BASc), Industrial Engineering
Terminix 2008 — 2009
General Management and Six Sigma, GMTB and Six Sigma Green Belt
Trane 1993 — 1993
Trane Graduate Training, Thermodynamics
TML Service Experts Heating & Air Conditioning January 2015 - Present
Service Experts September 1997 - Present
Bishop Kelly High School July 2010 - June 2012
TML Inc. June 1982 - September 1997
Skills
Management, Personnel Management, Sales Management, HVAC, Heating, Operations Management, Construction, Residential Homes, Air Conditioning, New Business Development, Team Building, Budgets
Education
Boise State University 1977 — 1981
Bachelor of Science, Business Management
Service Experts July 2013 - Present
Source Point International LLC July 2011 - June 2013
Lennox International January 2008 - July 2011
Service Experts, Inc. February 2002 - December 2007
Lennox Industries June 1994 - January 2002
Skills
Strategic Sourcing, Global Sourcing, Supply Chain Management, Purchasing, Sourcing, Negotiation, Contract Negotiation, Procurement, Team Building, Lean Manufacturing, Cost Reduction, Six Sigma, DMAIC, Steel, Kanban, Raw Materials, Analytics, Aluminum, Supplier Management, Contract Negotiations, Demand Flow Technology, Problem Solving, Purchasing Management, Mobile..., Indirect, MRO, Wireless, MS Dynamic AX
Education
Arizona State University 1980 — 1985
BS, Purchasing/Materials Management
Volte Dancewear March 2014 - Present
Dance My Way, LLC September 2011 - Present
Wealth Wonks, LLC January 2006 - Present
Treblemaker Productions, LLC January 2005 - Present
Assemble' Dancewear, LLC August 1995 - Present
Service Experts February 2013 - December 2013
Assemble' Dancewear, LLC January 1995 - January 2000
Skills
Accounting, Marketing Strategy, PowerPoint, Business Development, Troubleshooting, Small Business, Security, Event Planning, Teaching, Entrepreneurship, Cloud Computing, Sales Management, Advertising, Team Building, Social Media, Public Speaking, Microsoft Excel, Video, Management, Start-ups, Event Management, Marketing, Coaching, Sales, Social Networking, Microsoft Office, Customer Service, Acting
Education
City University of New York-Hunter College 2001 — 2002
Hunter College of New York City, (CUNY) 2001 — 2002
Performing Arts; Theatre
University of Northern Colorado 1999 — 2002
Theatre Arts
Univeristy of Northern Colorado 1999 — 2001
Theatre Arts
Service Experts September 2005 - Present
NPC July 2001 - July 2004
Skills
Fixed Assets, Accruals, Journal Entries, General Ledger, Balance, Account Reconciliation, Accounts Payable, Accounts Receivable, Sarbanes-Oxley Act, Accounting, Financial Reporting, Financial Analysis, Income Statement, Microsoft Excel, Outlook, Microsoft Word, Bank Reconciliation
Education
Colorado State University 1999 — 2001
BS, Accounting
Otero Junior College 1997 — 1999
AS, Business
Visalus Sciences Body By Vi August 2011 - Present
Top Hat Home Comfort Services September 1990 - Present
Service Experts 1998 - 2006
Education
Algonquin College of Applied Arts and Technology 2006 — 2008
Precision Machinist, Tool & Die Making
Algonquin College of Applied Arts and Technology 1994 — 1995
Gas Technician 2, Heating & Air Conditioning
RSI Professional Cabinet Solutions (RSI PCS) May 2015 - Present
liveBIG Fund November 2006 - Present
Masco Contractor Services July 2014 - April 2015
Custom Cupboards Inc. November 2012 - July 2014
Service Experts September 2011 - December 2012
Service Experts January 2011 - September 2011
Service Experts April 2009 - January 2011
Mastercraft Cabinets, Inc April 2005 - September 2008
Elkay Manufacturing 2005 - 2008
Milgard Manufacturing a Division of Masco November 2004 - April 2005
Skills
Growing Revenue, Sales Management, P&L responsibility, National Accounts, Cost Center, Sales Order Processing, Physical Inventory, Profit Improvement, Metrics, P&L Responsibility, Forecasting, Cross-functional Team..., Profit Maximization, Training, Management, P&L Management, Leadership, Sales Process, Income Statement, Business Planning, Selling, Sales, Product Development, Sales Operations, Cost Center Management, New Business Development, Executive Management, Customer Satisfaction, Strategic Planning, P
Education
Colorado State University 1980 — 1984
Masters of Business Management
Wells Fargo Insurance Services July 2015 - Present
Wells Fargo Insurance Services 2012 - July 2015
Service Experts October 2009 - October 2012
Skills
Accounts Payable, General Ledger, Fixed Assets, Financial Reporting, Microsoft Office, Microsoft Word, Accounts Receivable, Word, Account Reconciliation, Journal Entries, Financial Analysis, Bank Reconciliation, Microsoft Excel, Forecasting, Balance, Healthcare, Benchmarking, Employee Benefits, Benefits Analysis, Benefit Cost Analysis, Accounting, Customer Service
Education
Georgia State University 2005 — 2009
BA, Accounting
TMGSS 1999 — 2002
Lennox International March 2010 - March 2012
Service Experts October 2006 - February 2010
Skills
Operations Management, Process Improvement, Cross-functional Team..., Team Building, Product Development, Strategic Planning, New Business Development, Pricing, Six Sigma, P&L Management, Business Planning, Forecasting, Strategy, Sales Operations, Manufacturing
Education
The University of Dallas 1981 — 1984
MBA, Management
Iowa State University 1976 — 1981
BSIE, Industrial Engineering
Service Experts January 2011 - Present
Service Experts April 2006 - December 2010
ADT Fire & Security March 2004 - March 2006
ADT 1982 - 2006
ADT 1982 - 2006
ADT Fire & Security September 1997 - March 2004
Skills
Alarm Systems, Sales Management, CCTV, Access Control, Income Statement, Customer Satisfaction, Sales, Customer Service, Account Management, Operations Management, Customer Retention, Key Account Management, Direct Sales, New Business Development, Team Building, Sales Process, Sales Operations, Contract Negotiation, Selling, P&L Management, Cold Calling, Fire Alarm, Pricing, B2B, Sales Presentations, Inventory Management, Forecasting, HVAC Controls, Solution Selling, Negotiation, Building Automation, Salesforce.com, Heating, Hiring, HVAC, Refrigeration, Video over IP, Video Analytics, Life Safety, P&L, Indoor Air Quality, Biometrics
Education
Cincinnati State Technical and Community College 1981 — 1984
Associate, Safety Risk/Security
Ron Smith Consulting & Coaching March 2000 - Present
Service Experts 1997 - 2000
Ron Smith & Associates (RS&A) 1991 - 1997
Service America 1985 - 1991
Modern Air Conditioning, Inc. 1965 - 1986
Education
Harvard Business School 1980 — 1981
Managing Organizational Effectiveness, Executive Education Program
Terillium September 2014 - Present
Wild 37s September 2012 - Present
Mary Kay, Inc. January 2007 - September 2014
ClearCube Technology April 2002 - January 2007
Terillium, Inc March 2000 - April 2002
Service Experts 1999 - 2000
Skills
Software Installation, Management, JD Edwards, ERP, Business Process, IBM iSeries, Integration, Business Analysis, Business Intelligence, SDLC, Oracle Applications, IT Management, Project Management, Process Improvement, EDI, Networking, Software Documentation, Software Implementation, Requirements Analysis, Windows, Visio
Education
Dallas Baptist University 2009 — 2011
Bachelor of Business Administration (BBA)
Lexington High School 1986 — 1989
Cracker Barrel July 2013 - Present
Service Experts 2011 - 2013
City of Murfreesboro October 2007 - September 2011
Skills
Customer Service, Accounts Payable, Accounts Receivable, Finance, Invoicing, Team Building, General Ledger, Microsoft Excel, Accounting, Auditing, Microsoft Word, PowerPoint, Quality Assurance, Microsoft Office
Education
Chattanooga State Community College
Middle Tennessee State University
Summers Plumbing Heating & Cooling May 2014 - Present
ARS/Rescue Rooter April 2013 - May 2014
Service Experts January 2005 - April 2013
Service Experts January 2010 - January 2011
United States Marine Corps October 1995 - October 1999
Skills
Income Statement, Inventory Management, Operations Management, Customer Satisfaction, Team Building, Customer Service, P&L Management, P&L, Profit, Customer Retention, Hiring, Sales Management, Management, Sales Operations, Strategic Planning
Education
Glen Oaks Community College
Applied Science in Technology
Foley, Baron, Metzger & Juip, PLLC July 2012 - Present
Service Experts December 2011 - July 2012
Hunt Suedhoff Kalamaros LLP September 2008 - October 2011
Tishkoff & Associates PLLC September 2007 - July 2008
Skills
Negotiation, Product Liability, Appeals, Medical Malpractice, Family Law, Legal Malpractice, Liability, Healthcare, Legal Research, Legal Writing, Intellectual Property, Mediation
Education
DePaul University College of Law 2004 — 2007
J.D., Law
Oklahoma State University 1997 — 2002
B.S., Mammalian Physiology
seeking next Opportunity Indiana June 2012 - Present
Service Experts May 2011 - June 2012
Amerisure Insurance July 2002 - April 2011
Employers Security Insurance March 2000 - July 2002
Target April 1986 - March 2000
computer business services 1991 - 1993
Skills
AICPCU Class AIC 36...
Education
Ivy Tech Community College 2006 — 2006
General Studies
International Business College 1985 — 1985
Business Administration, Management and Operations
Heritage Christian High School 1982 — 1985
Service Experts April 2013 - Present
Service Experts April 2011 - April 2013
Service Experts February 2000 - 2011
CBC, Inc January 1996 - February 2000
Skills
Customer Service, Operations Management, Sales Operations, Account Reconciliation, Accounts Receivable, Account Management, Accounts Payable, Financial Accounting, Customer Retention, Customer Support, Inventory Control, Team Management, Customer Satisfaction, Service Management, Team Building, Sales Management, Leadership, Income Statement, Inventory Management, Coaching, P&L Management, Forecasting
Education
Brevard Community College
Business, Accounting and Business/Management
HVAC Business Consultants October 2012 - Present
Southern Comfort One Hour Air Conditioning September 2011 - September 2012
Direct Energy June 2008 - October 2011
Service Experts July 2003 - June 2008
Skills
Team Building, Indoor Air Quality, Heating, Air Conditioning, Leadership, HVAC, Training, New Business Development, Management, Coaching, Plumbing, Customer Retention, Operations Management, Energy Efficiency, Sales, Business Development, Sales Management, Marketing, Operational Excellence, Energy Conservation, Customer Satisfaction, Pricing, Selling Skills, Franchise Consulting, P&L Management, Boilers, Customer Experience, Energy Management, Contract Negotiation, Ventilation, Strategic Planning, Refrigeration, Inventory Management, HVAC Controls, Cooling Water, Sales Process, Time Management, Business Analysis, Business Acquisition, Sales Operations, Franchising, Income Statement, Energy Audits, Sales Training, P&L Analysis, Supplier Negotiation, Technicain..., Energy, Building Automation
Education
Florida Southern College 1986 — 1989
Criminal Justice
Consulting April 2013 - October 2014
Service Experts November 2010 - April 2013
Lennox Industries February 2006 - November 2010
Lennox International 2004 - 2010
Lennox Industries 2004 - 2006
Hansen Technologies Inc. 2001 - 2003
The Wine Booth 1998 - 2001
Independent World Travel 1996 - 1997
Nalco 1989 - 1996
Chubb and Son, Inc 1987 - 1989
Skills
Sales Management, Pricing, Pricing Strategy, Product Management, B2B, Product Development, Strategic Planning, Forecasting, Marketing Strategy, Market Research, Promotions, Product Marketing, Account Management, Competitive Analysis, Business Strategy, Cross-functional Team..., Customer Satisfaction, Income Statement, Leadership, Management, Manufacturing, Market Planning, Marketing, New Business Development, P&L Management, Sales, Sales Process, Sales Operations, Strategy, Training, Business Development, Customer Retention, Program Management, Analytics, E-commerce, P&L, Purchasing
Education
The University of Texas at Arlington 2014 — 2017
Master's Degree, Landscape Architecture
Collin County Community College 2014 — 2014
Home Landscaping Certificate Series
University of Chicago 2001 — 2003
MBA
University of Chicago Graduate School of Business 2001 — 2003
MBA
Iowa State University 1984 — 1986
BSIE, Industrial Engineering
Evaluation Solutions September 2010 - September 2011
Service Experts May 2011 - July 2011
Evans Fire Protection October 2008 - January 2009
Jones Gruff Inc August 2004 - December 2005
Whertec Inc March 2004 - August 2004
Interline Brands September 2002 - March 2004
Education
Florida State College at Jacksonville 2006 — 2007
Law
National Excelsior Company December 2013 - Present
National Excelsior Company 2012 - Present
Temperature Equipment Corporation March 2010 - January 2012
Lennox Industries 2004 - 2010
Lennox Industries March 2003 - April 2004
Service Experts November 2001 - April 2003
Electrolux Home Products April 2000 - November 2001
Frigidaire Home Products March 1999 - April 2000
Frigidaire Home Products February 1998 - March 1999
Frigidaire Home Products January 1997 - February 1998
Skills
Sales Management, New Business Development, Market Planning, Team Building, Strategic Planning, Coaching, Business Planning, Account Management, Forecasting, Operations Management, Negotiation, Contract Negotiations, Budgeting, Marketing Strategy, Product Development, Team Leadership, Mentoring, Hiring, Business Strategy, P&L Management, Problem Solving, Budgets, Analysis, Supply Chain Management, B2B, Logistics, Customer Satisfaction, Product Marketing, Management, Process Improvement, Sales, Manufacturing, Recruiting, Retail, Salesforce.com, Inventory Management, Selling, Change Management, Leadership, Cross-functional Team..., Project Management, Business Development, Marketing, Direct Sales, Project Planning, Training, Start-ups, Sales Process, Entrepreneurship, Contract Negotiation
Education
Fontbonne University 1993 — 1995
MBA
University of Missouri-Saint Louis 1988 — 1992
BSBA
The M/A/R/C Group December 2014 - Present
TMX Finance March 2014 - March 2015
Master Halco October 2010 - March 2014
Master Halco November 2010 - February 2014
Master Halco November 2010 - February 2014
PepsiCo May 2008 - March 2011
PepsiCo May 2008 - November 2010
PepsiCo May 2008 - November 2010
Service Experts April 2005 - May 2008
Service Experts, Inc April 2005 - May 2008
Skills
Accounts Payable, Accounts Receivable, Accounting, SAP, QuickBooks, Variance Analysis, Customer Service, Microsoft Excel, Journal Entries, Sarbanes-Oxley Act, Accruals, Outlook, Microsoft Office, General Ledger, PowerPoint, Social Networking, Fixed Assets, Access, Forecasting, Budgets, PeopleSoft, Financial Analysis, GAAP, Sales Tax, JD Edwards, Financial Reporting, Research, Oracle Applications, Credit Analysis, Entrepreneurship, Internet, Photoshop, Problem Solving, Twitter, Mac OS X, Great Organizer, Great Plains
Education
Texas Woman's University 2009 — 2016
BACHELORS, General Studies
DeVry University-Texas 2008 — 2009
N/A, Entrepreneurship/Entrepreneurial Studies
Express Employment Professionals April 2014 - Present
Extreme's One Hour Heating and Air Conditioning April 2012 - April 2013
Service Experts December 2010 - April 2012
U.S. Bank January 2008 - August 2010
Skills
Customer Satisfaction, Customer Service, Team Building, Outlook, Microsoft Office, Sales, Account Management, Microsoft Word, Microsoft Excel, Marketing, Coaching, PowerPoint, Customer Retention, Inventory Management, Public Speaking, Management, Leadership
Education
Kaplan University 2015 — 2017
Associate of Applied Science in Business Administration, Business Administration - Focus in Sales and Management
Xenia High School 2002 — 2006
diploma, general education
Johnstone Supply April 2015 - Present
Cascade Clear Water August 2012 - March 2015
EEI July 2012 - March 2015
Wolfer's Home Services December 2012 - July 2013
The Jon Davis Companies November 2011 - June 2012
Lennox International January 2011 - November 2011
Lennox Industries January 2008 - February 2011
Lennox Industries January 2002 - December 2008
Service Experts January 2001 - December 2001
Skills
Sales Management, Sales, New Business Development, HVAC, Team Building, Sales Operations, Account Management, Sales Process, Training, Leadership, Customer Service, Retail, Selling, Forecasting, Operations Management, Management, Cross-functional Team..., Key Account Management, Contract Negotiation, Pricing, Team Leadership, Market Planning, Product Development, Coaching, Marketing, B2B, Budgets, Business Development, Competitive Analysis, Negotiation, Direct Sales, Strategic Planning, Business Strategy, Customer Satisfaction, Income Statement, Marketing Strategy, Leadership Development, Sales Presentations, Business Planning, P&L Management, Product Marketing, Inventory Management, Purchasing, Customer Retention, Marketing Management, Time Management, Strategy, Product Management, Cold Calling, Salesforce.com
Education
Clemson University 1985 — 1987
Mechanical Engineering
Service Experts June 2013 - Present
Service Experts. Palm Beach FL March 1997 - June 2013
Skills
Customer Satisfaction, Customer Service, Operations Management, Inventory Management, Team Building, Customer Retention, Sales, Sales Management, Process Scheduler, Budgets, Coaching, Account Management, Team Leadership, Sales Operations, Call Centers, Purchasing, Process Improvement, Training, Hiring, Management, Customer Experience, Dispatching, Income Statement, Profit, Time Management, Employee Training, Cold Calling, Retail, Leadership, Pricing, Direct Sales, Inventory Control, Merchandising
Education
Ross Institute of Medical and Dental Technology 1991 — 1992
Medical ASST, med
Ross Technical Institute W.P.B. FL 1991 — 1992
Medical Assistant, Medical/Clinical Assistant
Green Acres Christian Academy 1989 — 1991
High School Diploma, 12
Snappy August 2014 - Present
Service Experts May 1998 - August 2014
Shumate Mechanical LLC May 1998 - October 2001
Skills
General Ledger, Accounting, Journal Entries, Accounts Payable, Account Reconciliation, Financial Reporting, Accruals, Accounts Receivable, Budgets, GAAP, Fixed Assets, Sarbanes-Oxley Act, Revenue Recognition, Internal Controls, Payroll, Use Tax, Reconciliation, Statements, Tax Returns, SOX Compliancy, Consolidation, Monthly Close, Balance Sheet, Expenses, Sales, Year-end Close, US GAAP, Depreciation, Financial Analysis, Sales Tax, Process Improvement, Customer Service, Cash Management, Bank Reconciliation
Education
North Georgia College and State University 2005 — 2010
Bachelor in Business Administration, Accounting
Dekalb Community College 1992 — 1998
Associate's degree, Business Administration and Management, General
Hudson High School 1989 — 1992
Service Experts February 2013 - Present
Service Experts May 2006 - February 2013
OSI Industries December 2004 - May 2006
Skills
Operations Management, Customer Satisfaction, Customer Service, Team Building, Inventory Management, Sales, Budgets, Team Leadership, Contract Negotiation, Negotiation, Forecasting, Sales Operations, Account Management, P&L Management, Supervisory Skills, Customer Retention, Sales Management, P&L, Strategic Planning, HVAC, Pricing
Education
Indiana University South Bend 2000 — 2002
Business Administration and Management, General
Action Glass and Mirror Inc October 2010 - Present
Service Experts July 2002 - October 2010
Skills
Accounts Payable, Accounts Receivable, Management, Budgets, Payroll, Account Reconciliation, Invoicing, Customer Service, General Ledger, Accounting
Education
Georgia Perimeter College 2009 — 2014
Associate of Science (A.S.), Accounting and Business/Management
University of West Georgia 1998 — 1999
Service Experts May 2012 - Present
U.S. Navy Reserve May 2009 - December 2011
Skills
Troubleshooting, Military, Supervisory Skills, Preventive Maintenance, Maintenance & Repair, Operations Management, Team Building, Process Scheduler, Team Leadership, Leadership, Security Clearance, Security, Electronics, Inventory Management, Maintenance Management, Process Improvement, Project Planning
Education
Kaplan University 2015 — 2017
Bachelor of Science (B.S.), Information Technology, 4.0
Utah Valley University 2010 — 2011
Registered Nursing/Registered Nurse
Alro's Academy Air May 2014 - Present
BKC Group February 2014 - Present
Classic Aire Care, Inc. October 2012 - February 2014
Johnson Comfort March 2012 - October 2012
Service Experts March 2008 - March 2012
Benoist Brothers Supply February 2006 - February 2008
Skills
Sales Management, Sales, Retail, Sales Operations, Customer Service, Account Management, Operations Management, Marketing Strategy, Negotiation, Key Account Management, Marketing, Forecasting, Team Building, Strategic Planning, Direct Marketing, Direct Sales, Customer Satisfaction, Advertising, Business Strategy, Pricing, Leadership Development, Customer Retention, Selling, Training, Sales Process, Sales Presentations
Education
Lake Forest College 1997 — 2001
Bachelor of Arts (B.A.), Psychology
Dupo High School 1994 — 1997
Hermetic Rush Services July 2010 - Present
Service Experts July 2008 - July 2010
Service Experts January 1996 - September 2006
Skills
Team Building, Operations Management, Sales Operations, Budgets, Negotiation, Air Conditioning, HVAC, Heating, Strategic Planning, Teaching, Social Media, Marketing, Advertising, Human Resources, Management
Education
Hinds Community College 1988 — 1990
Associate's degree, Business/Commerce, General
Service Experts August 2013 - Present
Convergys March 2005 - August 2013
EPIK Communications February 2002 - February 2005
US Army August 1989 - February 1996
Skills
Computer Network..., IP, Juniper, IVR, Information Technology, Computer Maintenance, Software Installation, Active Directory..., Fiber Optic Cable, Fiber Optic Networks, Network Administration, Ghost Imaging, Microsoft Office..., Tomcat 5, MPLS, IT Operations, SNMP, Remote Access, Remote Data Capture, Remote Device Management, RF Test, Hardware Installation, Printer Fleet Management, Switches, Cisco Routers, Fortinet
Education
The University of Texas at Dallas 2012 — 2016
Persuing BS Telecomunications Engineering, System, Networking, and LAN/WAN Management/Manager
Dallas Nursing Institute 2010 — 2012
Licensed Vocational Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants, A
University of South Carolina-Columbia 1991 — 1993
Associate of Science (A.S.), Electical Engineering
Service Experts April 2013 - Present
Stegall Mechanical April 2011 - April 2013
Norrell Service Experts January 2001 - April 2011
Norrell Heating and Air January 1996 - January 2001
Norrell Heating and Air March 1988 - January 1996
United States Air Force August 1984 - January 1988
Skills
Customer Service, Retail, Inventory Management, Team Building, HVAC, Microsoft Excel, Microsoft Word, Process Scheduler, Microsoft Office, Budgets, Project Management, Operations Management, Income Statement, Air Conditioning, P&L Management, Contract Negotiation, Heating, Sales Management
Education
Central Texas College 1986 — 1988
Midfield High School 1980 — 1983
HVAC
ITW Pro Brands September 2012 - Present
AZZ WSI LLC January 2008 - December 2011
Whitaker Oil 2006 - 2008
JB Cleaning & Janitorial 1999 - 2005
Service Experts 1998 - 1999
Skills
General Ledger, Account Reconciliation, Variance Analysis, Accounting, Sarbanes-Oxley Act, Forecasting, Accounts Payable, US GAAP, Internal Audit, GAAP, Auditing, Internal Controls, Microsoft Excel, Cash Flow, Outlook, SEC filings, Accounts Receivable, PeopleSoft, Financial Analysis, Payroll, Fixed Assets, Budgets, Microsoft Dynamics NAV, Access, Oracle, SQL
Education
Kennesaw State University 2005 — 2008
MSCM, Conflict Management
National-Louis University
Bachelor of Arts, Psychology
Kennesaw State University
Master of Science, Conflict Management 2003
Regis University
MBA, Finance/Accounting 2008
Regis University
Graduate Certification, Business Administration 2005
Kraft Enterprise Systems February 2014 - Present
IRON Solutions March 2012 - December 2013
Simplicity Creative Group June 2009 - March 2012
Harpeth Financial Services, LLC October 2008 - May 2009
Akers Custom Homes, Inc. of Tennessee July 2000 - February 2008
Equilibrium Medspa 2008 - 2008
Service Experts October 1995 - June 2000
Skills
General Ledger, Accounting, Accounts Payable, Microsoft Excel, QuickBooks, Finance, Payroll, Journal Entries, Outlook, Microsoft Word, Fixed Assets, ADP Payroll, Microsoft Office, IBM iSeries, Account Reconciliation, Accounts Receivable, E-Time, Training, NetSuite, Invoicing, PowerPoint, Peachtree, GAAP, Financial Analysis, Financial Reporting, Variance Analysis, Revenue Recognition, Year-end Close, Financial Statements, Sarbanes-Oxley Act, Sales Tax, AS400, ProSoft-Gemini..., ADP
Education
Columbia Southern University 2009 — 2011
Bachelor's, Finance
Cumberland University 1996 — 1999
Associates, Accounting
Tri-State Generation & Transmission Association, Inc. September 2012 - Present
Tri-State Generation & Transmission June 2009 - September 2012
Tri-State Generation & Transmission Association, Inc. October 2007 - June 2009
Service Experts June 2006 - October 2007
Valley Co-Op, Inc. March 2004 - February 2006
Van Engelen CPA's & Co., PLLC October 2002 - January 2004
Skills
Electric Power, Power Generation, NERC, Energy, Accounting, Financial Reporting, Analysis, General Ledger, Financial Analysis, Data Analysis
Education
University of Colorado at Denver 2009 — 2012
Master of Business Administration (M.B.A.)
University of Colorado at Boulder 2000 — 2002
Bachelor of Science (B.S.), Accounting
College of Southern Idaho 1998 — 2000
Associate of Arts (A.A.), Accounting
Goodman Manufacturing May 2014 - July 2015
Lennox International April 2011 - May 2014
Lennox International April 2009 - April 2011
Lennox International April 2005 - March 2009
Service Experts July 2003 - November 2003
Deatons Mechanical January 2001 - April 2003
Skills
Sales Operations, Key Account Development, Account Management, New Business Development, Sales Process, Warehouse Management, Warehouse Control, SAP, HVAC, Customer Service, Management, Negotiation, P, Purchasing, Contract Negotiation, Team Building
Education
IUPUI
Business
Ivy Tech Community College 1998 — 2001
AS, HVAC
Goodman Manufacturing June 2013 - Present
Service Experts May 2004 - June 2013
Service Experts March 1998 - May 2004
Fruit of the Loom, Inc. June 1996 - March 1998
Skills
Operations Management, Program Management, Vendor Management, Cross-functional Team..., Leadership, Team Building, Forecasting, Change Management, Project Management, Process Improvement, Training, Business Intelligence, Customer Satisfaction, New Business Development, Sales, Income Statement, Sales Management, Inventory Management, Strategic Planning, Product Management, Budgets, Integration
Education
The University of Texas at Dallas 2010 — 2012
MBA, Global Leadership EMBA, 4.0
Alverno College 1987 — 1990
BA, Business and Professional Communication
RepairUSA Home Services January 1982 - Present
Bust That Ass Poker Gear March 2013 - Present
Warranty Holdings Group January 2007 - January 2011
Service Experts January 1990 - September 1994
Skills
Strategic Communications, Marketing, Community Outreach, Customer Service, Account Management, Residential Homes, HVAC, Social Media Marketing, Air Conditioning, Strategic Planning, Sales, Sales Management, Team Building, Microsoft Office, Relocation, New Business Development, Management, Contract Negotiation, Social Networking, Digital Printing, B2B, Sales Operations, Entrepreneurship, Real Estate, Advertising, Copywriting, Investment Properties, Sales Presentations, Public Relations, Selling, Research, Graphic Design, Marketing Communications, Web Design, Public Speaking, Event Management, Coaching, Project Planning, Commercial Real Estate, Event Planning, Sellers, Heating, First Time Home Buyers, Social Media, Fundraising, Marketing Strategy, Short Sales, Photoshop, Media Relations
Education
Arkansas State University 1978 — 2000
Marketing
Nettleton 1966 — 1978
Service Experts (Broad Ripple Heating, Air Conditioning and Plumbing) January 2014 - Present
Service Experts April 2013 - January 2014
Service Experts January 2011 - April 2013
Service Experts February 2008 - January 2011
Terminix March 2004 - January 2008
HomeTeam Pest Defense March 2002 - March 2004
Skills
Sales Management, Sales, Sales Process, Customer Service, New Business Development, Team Building, Leadership, Customer Satisfaction, Account Management, Training, Management, P&L Management, Team Leadership, Pricing, Coaching, Recruiting, Inventory Management, Customer Retention, Sales Operations, Marketing Strategy, Operations Management, Sales Presentations, Direct Sales, Strategic Planning, Marketing, HVAC, Selling, Budgets, Income Statement, Air Conditioning, Profit, Process Improvement, Cold Calling, Leadership Development, P
Education
Indiana Wesleyan University
Associate’s Degree, Business Administration and Management, General
Service Experts February 2013 - Present
OfficePro February 2011 - February 2013
DOS September 2009 - January 2011
Eagle Aviation February 2004 - November 2008
Dodgeland of Columbia November 2002 - February 2004
Wayne Aviation December 1999 - November 2002
Wayne Community College January 2000 - January 2002
Turner Padget Graham & Laney, P.A. 1998 - 1999
Take Flight Alaska July 1996 - December 1997
Skills
CFI, CFII, MEI Flight..., Google Adwords, Sales Management, Solutions Marketing, Market Research, Digital Marketing, Microsoft Office, Microsoft Word, Solution Selling, Cold Calling, Training, Management, Sales Operations, Leadership, Sales, New Business Development, Marketing, Advertising, Project Planning, Budgets, B2B, Account Management, SEO, Recruiting, Customer Service, Customer Retention, Program Management
Education
North American Institute of Aviation 1995 — 1996
CFI, CFII, MEI, Aviation/Airway Management and Operations
Anderson University (SC) 1982 — 1984
Buiness Admin
Masco Contractor Services June 2014 - Present
Indepentent Contractor 2013 - 2014
ARS, Inc. dba Goettl Air Conditioning 2011 - 2012
Service Experts 2004 - 2011
Service Experts 2002 - 2004
Service Experts 1999 - 2002
Skills
Sales Management, Acquisition Integration, Leadership Development, Operations Management, Income Statement, Team Building, Customer Satisfaction, Leadership, Sales Operations, Management, Customer Retention, New Business Development, Account Management, Inventory Management, Business Planning, Pricing, Budgets, Contract Negotiation, Coaching, Sales, Forecasting, Strategic Vision, Problem Solving, Communication Skills, P&L Management, Strategic..., Budgeting, Quantitative/Analytical..., Business Analysis, Recruiting/Training, Project Management, Change Management, Financial Analysis, Implementation/Execution, Goal Setting, Computer Skills, Price/Cost Analysis, Business Acumen, Presentation Skills, Prioritization/Self-Dire..., Training, Vendor Negotiation, Client Focused, Process Improvement, Talent Development, Cross Functional..., Proactive Approach, Client/Vendor Relations, Marketing, Cross-functional Team...
Education
University of Richmond - Robins School of Business
Master of Business Administration (MBA)
Lafayette College
Bachelor of Arts (BA), Economics and Business
Star Service Inc. July 2015 - Present
Star Service Inc. July 2015 - Present
Hermetic Rush Service April 2013 - July 2015
Service Experts April 2007 - March 2013
Skills
HVAC, Electricians, Preventive Maintenance, Troubleshooting, Air Conditioning, Refrigeration, HVAC Controls
Education
Hinds Community College 1999 — 2001
Associate's degree, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
Field Controls February 2013 - Present
Turk's Supply Company, Inc. May 2011 - February 2013
Service Experts August 2010 - May 2011
NORDYNE, INC March 2006 - February 2010
York International February 2002 - March 2006
York International June 2001 - February 2002
Interline Brands February 2000 - May 2001
TURK'S SUPPLY COMPANY, INC June 1992 - February 2000
Skills
Inventory Management, Product Management, HVAC, Sales Management, Pricing, Product Development, Process Improvement, Purchasing, Forecasting, New Business Development, Strategic Planning, Management, Team Building, Supply Chain Management, Air Conditioning, Product Marketing, Marketing Strategy, Sales Operations, Contract Negotiation, Income Statement, Business Planning, Marketing, Sales, Account Management, Supply Chain, Leadership, Market Planning, Budgets, Cross-functional Team..., P&L Management, Merchandising, Sales Process, Key Account Management, Operations Management, B2B, Manufacturing, Profit, Inventory Control, Competitive Analysis, Sales Presentations, Negotiation, Customer Satisfaction, Entrepreneurship, Selling, Key Account Development, Direct Sales, Wholesale, Business Development, Customer Retention, P&L
Education
WHARTON SCHOOL OF BUSINESSUNIVERSITY OF PENNSYLVANIA 2003 — 2003
Certificate, Strategic Marketing Management
Christian Brothers University 1998 — 1999
MBA, Marketing
Delta State University 1988 — 1992
BA, English
Delta State University 1988 — 1992
Zarin Medical May 2015 - Present
Lumenis October 2013 - May 2015
Solta Medical, Inc. November 2011 - October 2013
Network Global Logistics March 2009 - November 2010
Network Global Logistics July 2008 - March 2009
Service Experts November 2006 - July 2008
Skills
General Ledger, Account Reconciliation, Accounting, Finance, Sales, Financial Analysis, Budgets, Accounts Receivable, Cash Management, Sales Operations, Forecasting, Journal Entries, Variance Analysis, Financial Reporting, Accounts Payable, Cash Flow, Auditing, Accruals, P, Financial Statements, Process Improvement, Capital Equipment, Microsoft Excel, Medical Devices, Cold Calling, Outlook, Sales Management, Product Launch, Salesforce.com, Market Development, Analysis, Healthcare, Account Management, New Business Development, Hospitals, Surgery, Marketing, Sales Process, Sales Presentations, Customer Service, Operating Room, Marketing Strategy
Education
Black Hills State University 1999 — 2004
Bachelors, Business Administration with Specialization in Accounting
JAS Forwarding Worldwide January 2013 - Present
Service Experts May 2009 - January 2013
Master-J Landscaping, LLC May 2006 - January 2013
Floor and Decor Outlets of America June 2006 - November 2007
Applied Thermoplastics Resources April 2006 - March 2007
Verizon Wireless 2004 - 2004
Skills
Licensed GA Life..., Fixed Assets, Sales & Use Tax, General Ledger, Internal Controls, Auditing, Financial Statements, Microsoft Excel, Invoicing, Accounts Payable, Financial Reporting, Accounting, Journal Entries, Financial Accounting, Budgets, Accruals, Variance Analysis, Accounts Receivable, Account Reconciliation, Financial Analysis, GAAP, Internal Audit, Bank Reconciliation, QuickBooks
Education
Becker CPA Exam Review 2012 — 2012
Kennesaw State University 2001 — 2004
MSIS
ACCA, AAT 1997 — 2001
Bachelor of Applied Science (BASc)
AT-Emile Woolf Colleges 1997 — 2001
ACCA
AT-Emile Woolf Colleges 1995 — 1997
AAT
Knox Community College 1993 — 1995
AAT
York Castle High School 1987 — 1992
Diploma
Jollys Tax Service January 1992 - Present
The StoneHill Group, Inc June 2003 - December 2008
Service Experts July 2000 - June 2003
Education
Eckerd College 1983 — 1987
Aramsco August 2014 - Present
Business Development Associates, Inc. November 2013 - August 2014
Service Experts April 2012 - November 2013
Air Liquide America August 2010 - January 2012
G&K Services November 2007 - May 2010
Indigo Olive Software May 2006 - November 2007
Grainger March 2005 - April 2006
Green 13 Sales and Supply / Wireless Information Networks July 2002 - March 2005
AT&T Wireless June 1997 - June 2002
U.S. Paging 1988 - 1994
Skills
Sales Process, Direct Sales, Sales Management, Sales, Selling, Leadership, New Business Development, Solution Selling, B2B, Team Building, Team Management, Team Leadership, Business Development, Management, Account Management, Strategy, Cold Calling, Performance Management, Sales Operations, Program Management, Training, Customer Retention, Marketing, Customer Satisfaction, Salesforce.com, Negotiation, Employee Training, Market Planning, Sales Presentations, Coaching, Recruiting, Cross-functional Team..., CRM, Key Account Management, Marketing Strategy, Lead Generation, Competitive Analysis, Building Relationships, Contract Negotiation, Pricing, Talent Acquisition, P&L Management, Forecasting, Time Management, Retail, Business Planning, Relationship Building
Education
Fordham University 1982 — 1986
Bachelor of Science, Business Administration / Marketing
Paramus Catholic Boys High School 1978 — 1982
Paramus Catholic High School 1978 — 1982
Goodman Manufacturing December 2012 - Present
Service Experts March 2010 - December 2012
Nuvox (recently aquired by Windstream) 2008 - 2009
Verizon Information Services 2006 - 2008
Aames Home Loan 2001 - 2006
PageNET / Arch Wireless 1995 - 2001
Petrolane 1987 - 1990
Education
Greenville College 1980 — 1985
Bachelor of Science
Capital One March 2015 - Present
Sears Holdings Corporation December 2014 - March 2015
Ward Nipper & Associates July 2006 - November 2014
St Vincent's Health 1999 - 2006
Service Experts August 1998 - August 1999
Skills
Corporate Identity, Photoshop, Advertising, Graphics, Illustrator, Branding & Identity, Art Direction, Creative Direction, Corporate Branding, Graphic Design, Logo Design, Brand Development, Direct Mail
Education
Indiana University Bloomington 1995 — 1998
BA, Journalism/Political Science
Northwestern University 1993 — 1995
NHHS
NHHS
New Haven High School
Nissan Motor Corporation August 2014 - Present
Service Experts November 2009 - July 2014
Hearth & Home Technologies October 2006 - October 2009
Ford Motor Company January 1996 - September 2006
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1997 — 1999
MBA
Aoyama Gakuin University 1994 — 1995
University of Oregon 1991 — 1995
BS
McCalla Raymer, LLC August 2013 - December 2014
Prommis Solutions December 2012 - May 2013
Service Experts-a division of Lennox International June 2008 - November 2012
Accountemps May 2008 - June 2008
Bluetree Search/Regency Hospitals December 2007 - May 2008
Ajilon Finance/Kaplan Higher Education September 2007 - November 2007
East MS State Hospital June 2005 - August 2007
Service Experts February 2004 - June 2005
Jackson State University August 1998 - May 2003
Skills
Journal Entry..., Month End Close, Accounts payable, Accounts Receivable, Budget Management, Financial Reporting, Operational/Compliance..., Bank account..., Balance sheet account..., Sales and use tax..., Year end close, Variance analysis, General Ledger, Accounting, Account Reconciliation, Accruals, Journal Entries, Financial Statements, Auditing, Revenue Recognition, GAAP, Expenses, Tax Preparation, QuickBooks, Microsoft Office, Internal Controls, Sales Tax, SOX Compliancy, Balance, Peachtree, Great Plains Software, Sales, US GAAP, Consolidated Financial..., Cash Flow, Accounts Payable, Budgets, Bank Reconciliation, Vlookup, Pivot Tables, Cash Management, Analysis, Finance, Access, Fixed Assets, Year-end Close, Microsoft Dynamics GP
Education
DeVry University 2008 — 2011
MBA
Jackson State University 1997 — 2007
BBA
Howald Heating & Air Conditioning, LLC August 2011 - Present
Meridian Design Group May 2011 - August 2011
Service Experts January 2011 - April 2011
Broad Ripple Heating & Air Conditioning July 2006 - January 2011
Skills
Heating, Air Conditioning, Indoor Air Quality, Boilers, Geothermal, Heat Pumps, furnace, Plumbing, Customer Service, Sales, Ductwork, Customer Satisfaction, Customer Retention, HVAC, Hiring, Team Building, Public Speaking, Account Management
Education
Indiana University Bloomington 2001 — 2006
Bachelor in Applied Health Science, Human Development and Family Studies
Mercer 2013 - Present
Mercer 1999 - Present
Service Experts 1997 - 1999
Mercer 1993 - 1997
Southern Company 1991 - 1992
Skills
Compensation Strategies, Career Frameworks, Deferred Compensation, Talent Management, Leadership, Human Resources, Strategy, Performance Management, Employee Benefits, HR Consulting, Employee Engagement, Organizational Design, Consulting, Human Capital, Workforce Planning, Incentive Programs, Executive Pay, Organizational..., CRM, Change Management, Remuneration
Education
University of Alabama 1990 — 1991
Industrial/Organizational Psychology
Birmingham-Southern College 1985 — 1989
Human Resource Management
John Carroll High School 1981 — 1985
Air Transport International July 2013 - Present
Service Experts September 2011 - March 2013
ASTAR Air Cargo 2007 - 2008
PSA Airlines September 2000 - February 2005
PSA Airlines, Inc. August 2000 - February 2005
Skills
Multi-engine, Charter, Flights, Microsoft Office, Commercial Aviation, Airlines, CFI, Aviation, Aircraft, Aerospace, Process Improvement, Flight Planning, Customer Service, Airline Management, Flight Training, Crew Resource Management, Airworthiness, Logistics, Management, Training, Process Scheduler, Sabre, Leadership, International Flight..., Avionics, Project Planning, Airports, Flight Safety, Transportation
Education
Miami-Jacobs Career College 2010 — 2010
Diploma, Medical Billing and Coding
Service Experts February 2008 - Present
Education
Lake Forest College 1997 — 2001
BA, Pyschology and Communications
Home Furniture Co. September 2013 - Present
TopEstimate May 2013 - Present
Service Experts May 2012 - September 2013
Mister Quik Home Services September 2010 - May 2012
UniFirst Corporation January 2010 - September 2010
Northwestern Mutual September 2008 - January 2010
Jimmy Johns Franchise, LLC September 2007 - August 2008
Skills
Business, Sales Process, Sales, Account Management, Direct Sales, Sales Management, New Business Development, Sales Operations, Outlook, Microsoft Excel, Microsoft Office, Marketing, Customer Service, PowerPoint, Team Building, Cold Calling, Management, Negotiation, Marketing Strategy, Leadership
Education
Indiana University Bloomington 2003 — 2007
Bachelor of Science, Management
Service Experts December 1985 - Present
Skills
Customer Service, Inventory Management, Budgets, Team Building, Microsoft Office, Sales, Operations Management, Sales Management, Microsoft Excel, Forecasting, Training, Purchasing, Hiring, Customer Satisfaction
Education
College of Lake County
Business
Service Experts April 2012 - April 2013
Kmart Corporation December 2009 - March 2012
Sunbelt Rentals 2004 - 2009
NationsRent 1999 - 2004
The Krystal Company 1976 - 1998
Skills
Income Statement, Fleet Management, Sales Management, P&L Management, Team Building, Personnel Management, Management, Customer Satisfaction, Transportation, Retail, Operations Management, Inventory Management, Human Resources, P&L, Hiring, Budgets, Sales, Contract Negotiation
Education
Auburn University 1970 — 1975
BFA, Visual Design
Lutheran Family Services of Colorado July 2009 - Present
Service Experts November 2006 - July 2009
Colorado Cab November 2005 - September 2006
Skills
Account Reconciliation, Journal Entries, Budgets, Financial Reporting, General Ledger, Bank Reconciliation, Accounts Receivable, Variance Analysis, Financial Statements, Fixed Assets, Accruals, GAAP, Accounts Payable, Balance, Accounting
Education
Colorado State University-Global Campus 2014 — 2017
Master of Arts (MA), Finance, General
Regis University 2001 — 2003
B.S., Accounting
Concordia University-Wisconsin 1997 — 2000
Concordia University-Wisconsin 1997 — 1999
University of Wisconsin-Green Bay 1992 — 1997
B.S., Human Biology
Devon Hill BMW March 2011 - June 2011
Scott Honda of West Chester PA. 19382 February 2010 - January 2011
Service Experts April 1982 - April 2009
Wesley Wood April 1982 - April 2009
Wesley Wood September 1982 - September 2000
Skills
Project Management, Marketing, Training, Recruiting, Sales Management, Team Building, HVAC, Customer Service, Inventory Management, Negotiation, Customer Satisfaction, Account Management, Operations Management, Contract Negotiation, Customer Retention, New Business Development, Sales, Sales Process, Ducting, Budgets, Selling, Pricing, Human Resources, Process Scheduler, Program Management, Leadership
Education
Delaware County Community College
Associates, Energy Systems Technology
Penn State University
Associates, Arts, Letters, and Science
Arrow Electronics November 2012 - Present
Avaya October 2011 - November 2012
Service Experts April 2009 - September 2011
Norfolk Southern May 2007 - August 2007
Skills
Account Reconciliation, Financial Reporting, Revenue Recognition, SAP, SOP 97-2, SOX Compliancy, Microsoft Excel, EITF 08-1, Forecasting, Budgets, Controllership Functions, Financial Modeling, Financial Analysis, Accruals, General Ledger
Education
Georgia State University - J. Mack Robinson College of Business 2003 — 2008
BBA, Accounting
Argo Turboserve Corporation (ATC) March 2010 - June 2014
Ingersoll Rand August 2006 - June 2009
Service Experts October 2005 - August 2006
Suburban Propane March 2004 - October 2005
US Navy January 2002 - May 2003
US Navy August 1999 - January 2002
US Navy May 1998 - August 1999
US Navy May 1985 - May 1998
Skills
Six Sigma, Testing, Root Cause Analysis, Lean Manufacturing, Continuous Improvement, Engineering, Manufacturing, FMEA, Process Improvement, Quality Assurance, Quality Management, ISO, 5S, Kaizen, Software Documentation, Maintenance Management, Electronics, Process Engineering, Procurement, GD&T, Nuclear, Factory, Materials, Value Stream Mapping, Design of Experiments, Preventive Maintenance
Education
Florida A&M University 2002 — 2007
Bachelor's Degree, Electronics Engineering Technology
Naval Nuclear Power School 1984 — 1985
Nuclear reactor plant operation
Hoosic Valley Central 1967 — 1980
High School Diploma
Enterprise Holdings Inc. March 2008 - Present
Service Experts May 2007 - March 2008
Macho Martial Arts February 2000 - May 2007
Skills
Customer Service, Account Management, Marketing, Business Development, New Business Development, Marketing Strategy, Sales, B2B, Sales Management, Sales Operations, Social Media Marketing, Advertising, Marketing Communications, Strategic Planning, Training, Sales Process, PowerPoint, Time Management, Direct Sales
Education
West Virginia University 1994 — 1997
Bachelor's degree, Advertising, 3.33
Keiser College 1999 — 2000
Asssociates, Graphic Design, 4.0
Ulster County Community College 1991 — 1994
Associates Degree Communications/Media Arts, Communications, 3.1
Service Experts Service techCool Breeze Service ExpertsJanuary 2007 - Present
Education
Bethany College 2003 — 2006
BA, Health & Physical Education
University of Hawaii at Hilo 2002 — 2003
Education
University of Wisconsin Plattville 2001 — 2002
Education
Service Experts May 1997 - October 2014
Skills
Team Building, Customer Service, Heating, Customer Retention, Customer Satisfaction, Finance, Sales Management, Operations Management, Air Conditioning, P&L, Income Statement, Strategic Planning, Sales, P&L Management, Marketing, Sales Process, HVAC, Marketing Strategy, New Business Development, Business Planning, Sales Operations, Coaching, Contract Negotiation, Direct Sales, Account Management, Selling, Pricing, Training, Team Leadership
Education
Indiana State University 1979 — 1983
Bachelors Degree, Business Administration and Management, General
The Magic Photobooth April 2014 - Present
Anchor ClimateCare April 2013 - Present
Motorcycle Ride For Dad June 2006 - May 2014
Service Experts November 2011 - March 2013
Service Experts February 2011 - March 2012
Service Experts May 2006 - January 2011
Service Experts March 2003 - May 2006
Ackray Communications Inc January 1992 - March 2003
Anchor ClimateCare May 1986 - August 1992
Skills
Marketing Strategy, Market Research, Market Planning, Tactical Marketing, Media Events, Consumer Events, Industry Trend Analysis, Online Marketing, Sales Management, Sales Support, Change Management, Event Management, Inventory Management, Management Consulting, Email Marketing, Advertising, Administration, Business Analysis, Database Administration, Data Analysis, Forecasting, Team Leadership, Newsletters, Operations Management, Photography, Customer Satisfaction, Project Planning, Customer Service, Sales Operations
Education
Carleton University 1985 — 1989
BA
Service Experts March 2013 - Present
One Hour Heating and Air Condtioning October 2011 - Present
FORT COLLINS WINAIR March 2010 - October 2011
Bob Hamilton Plumbing, Heating and AC March 2005 - May 2010
Skills
Heating, HVAC, Sales Management, Air Conditioning, New Business Development, Refrigeration, Wholesale, Account Management, Sales, Negotiation, HVAC Controls, Purchasing, Key Account Management, Customer Service, Team Building, Sales Operations, Contract Negotiation
Education
Kansas State University 1988 — 1990
Marketing/Business Management
United States Army 1986 — 1988
EMT Trained and Certified, Emergency Medical Treatment, Specialist
Gateway Technical College 1976 — 1978
Associate of Arts and Sciences (A.A.S.), Industrial Marketing
The Coca-Cola Company May 2014 - Present
Keller Graduate School of Management July 2012 - December 2014
Cbeyond May 2013 - May 2014
Siemens Industry US December 2012 - May 2013
Harland Clarke December 2008 - December 2012
BearingPoint 2006 - 2008
Service Experts December 2002 - December 2006
Exide Technologies 1998 - 2002
Skills
General Ledger, Fixed Assets, Accounting, Financial Reporting, Account Reconciliation, Sarbanes-Oxley Act, Financial Statements, Variance Analysis, Accounts Receivable, Accounts Payable, PeopleSoft, Hyperion Enterprise, Internal Controls, QuickBooks, Auditing, Journal Entries, Accruals, Analysis, Management, Revenue Recognition, Financial Accounting, Balance, Tax, Pivot Tables, Leadership, SAP, Budgets, SEC filings, Bank Reconciliation, Forecasting, Tax Preparation, GAAP, Microsoft Excel, CPA, US GAAP, Financial Analysis, Finance, Mergers, Sarbanes-Oxley, Payroll
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Business Administration (MBA), Accounting and Finance, 4.0
North Carolina Agricultural and Technical State University 1993 — 1997
BS, Accounting
TMLSERVICE EXPERTS June 1982 - Present
Service Experts 1982 - Present
Education
Boise State University 1982 — 1987
BS, MANAGEMENT
3 Day Kitchen & Bath September 2000 - Present
Service Experts September 1998 - September 2000
Royden, Inc. April 1988 - September 1998
Skills
Renovation
Education
BYU 1984 — 1988
BS Degree, Construction Management
Jarrell Contracting 2011 - 2012
Quality Heating 2009 - 2012
Service Experts 2007 - 2008
Skills
Sheet Metal, HVAC, Air Conditioning, Heating, HVAC Controls, Refrigeration, Plumbing, Boilers, Blueprint Reading, Forklift Operation, Maintenance & Repair, MIG Welding, Inventory Management, Process Scheduler, Budgets, Operations Management, Supervisory Skills, Planned Preventative..., Team Building
Education
Jefferson College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Heating, Refrigeration and Air Conditioning
Service Experts August 2004 - Present
MC Assembly February 2004 - August 2004
Education
Brevard Community College 2009 — 2015
General, Computers
Service Experts June 2010 - Present
Lennar August 2004 - July 2008
Centex Homes May 2001 - August 2004
Skills
Computer Literate, Blueprint Reading, Technical Training, Master Scheduling, Administration, Budgeting, Business Management, Team Building, Customer Service, Contract Negotiation, Hiring, Non-profits, Operations, Purchasing, Quality Assurance, Real Estate, Team Leadership, Vendor Management
Education
Florida State University 1997 — 1999
Bachelor of Science (B.S.), Criminology, 3.2
Simon Property Group 2010 - Present
Service Experts March 2008 - October 2010
Keefe's Air Conditioning and Heating, Inc 2005 - 2008
Health South OKC 1996 - 2001
Skills
Preventive Maintenance, Management, Inspection, Facilities Management, Process Scheduler, HVAC, Customer Service, Negotiation, Property Management
Education
Platt College-Central OKC 1995 — 1996
3.5
Choctaw High School
Choctaw High School
Seventy One Transport LLC August 2014 - Present
Summers Plumbing Heating & Cooling April 2013 - August 2014
Service Experts January 2011 - April 2013
Service Experts May 2008 - January 2011
Service Experts November 2001 - May 2008
Skills
Income Statement, P&L Management, Team Building, Operations Management, Customer Satisfaction, Customer Retention, Budgets, Management, Forecasting, Process Improvement, Strategic Planning, Account Management, Retail, Customer Service, Employee Relations, Vendor Management, Hiring, Training, Payroll, Employee Engagement, Performance Management, Human Resources, Time Management, Accounts Payable
Education
Illinois Center for Broadcasting-Lombard Campus 1999 — 2000
Communications, Radio & TV Broadcasting
Ball State University 1997 — 2000
Communications
Service Experts March 2007 - Present
Skills
Air Conditioning, Renovation, Team Building, Sales Management, Heating, Sales, HVAC Controls, Negotiation, Contractors, New Business Development, Indoor Air Quality, Construction
Education
Gwinnett Technical College 2001 — 2002
Lancaster Brothers Heating & Cooling November 2013 - Present
Service Experts April 2013 - November 2013
Service Experts January 2011 - April 2013
Service Experts January 2008 - January 2011
Service Experts 2000 - January 2011
Skills
Training, Customer Service, Leadership, Management, Team Building, Sales, Customer Retention, Operations Management, Air Conditioning, Team Leadership, Sales Management, P&L Management, Inventory Management, Coaching, Business Services, Performance Metrics, Employee Training, Income Statement, P&L, Inventory, Time Management, Organizational..., Microsoft Office, Microsoft Word
Education
Villanova University 2011 — 2012
Six Sigma Greenbelt, Six Sigma Green Belt Certification, 3.5 GPA
Avila University 1987 — 1989
Associate's degree, Business Administration and Management, General, 3.5 gpa
Service Experts August 2008 - Present
Service Experts April 2004 - Present
Service Experts March 1999 - Present
Skills
Accounting, Monthly Close Process, Financial Analysis, Account Reconciliation, Revenue Recognition, General Ledger, Journal Entries, Income Statement, Variance Analysis, Bank Reconciliation, Accruals, Accounts Payable, Process Improvement, Microsoft Excel, Spreadsheets, MS Excel Pivot Tables, V Lookups, Macro, AS 400, Query Writing, Queries, Accounts Receivable, Sales & Use Tax, Payroll, Microsoft Word, Outlook
Education
Liberty University 2009 — 2013
Bachelor of Science (BS), Accounting
Gwinnett Technical College 2007 — 2009
Great Western Supply, Inc March 2014 - Present
Ascend HR Solutions June 2013 - February 2014
Great Western Supply, Inc. July 2011 - June 2013
Great Western Supply, Inc. April 2010 - July 2011
Great Western Supply, Inc. October 2009 - April 2010
Service Experts February 2006 - July 2007
Skills
Reliable, Consistant, Dedicated to work, Leadership, Problem Solving, Microsoft Word, Microsoft Excel
Education
Eagle Gate College-Layton 2011 — 2013
Associate's degree, Business Administration with Accounting emphasis
Hillcrest High School 2002 — 2005
Service Experts December 2010 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Process Scheduler, Budgets
Education
Dutchess Community College 1996 — 1997
Associate's degree, HVAC & Refrigeration
G4S August 2014 - Present
Service Experts May 2012 - July 2014
IPC International July 2009 - May 2012
7-Eleven October 2005 - April 2008
Skills
Team Leadership, Multi Tasking, Time Management, Punctuality, Inventory Control, Public Relations, Software Documentation, Office Administration, Security, Training, Management, Customer Service, Customer Satisfaction, Inventory Management, Sales, Team Building, Retail, Leadership, Employee Training, Coaching
Education
Hawkeye Community College 1994 — 1996
Associate of Applied Arts, Graphic Design
Service Experts August 2010 - Present
Wilson Air Conditioning Service, Inc. August 2006 - August 2010
CNN August 2004 - May 2006
Skills
Customer Service, Problem Solving, Management, Goal Oriented, Quality Assurance, Motivated self-starter
Education
Chattahoochee Technical College 1998 — 2000
Associate's degree, Heating, Air Conditioning, Ventilation and Refrigeration (HVAC, HVACR)
Savannah Air Factory April 2013 - Present
Service Experts November 2011 - April 2013
Service Experts August 2006 - November 2011
Skills
Hvac design,..., HVAC, Operations Management, Customer Satisfaction, Troubleshooting, Supervisory Skills, Sales Management, Budgets, Process Scheduler, Inventory Management, Purchasing, Process Improvement, Contract Management, Contract Negotiation, Customer Service, HVAC Controls, New Business Development, P, Sales
Education
Georgia Conditioned Air Contractors License Unrestricted
Georgia Perimeter College
Lanier Technical College
Heating, Air Conditioning, Ventilation and Refrigeration
Service Experts May 2011 - Present
CMS Mechanical Services 2009 - 2011
Skills
Customer Satisfaction, Customer Service, Team Building, Inventory Management, HVAC, Training, Process Scheduler, Process Improvement
Education
Remington College-Nashville Campus 2007 — 2008
Medical/Clinical Assistant
Service Experts March 2014 - Present
Speedway LLC March 2013 - March 2014
PNC July 2012 - March 2013
New York Life Insurance Company June 2012 - July 2012
Farmers Insurance March 2012 - June 2012
Bunzl Distribution NA July 2004 - March 2012
Skills
Customer Oriented, Customer Satisfaction, Customer Retention, Customer Service, Customer Service..., Customer Service..., Computer Proficiency, Microsoft Excel, Access, Microsoft Word, Data Analysis, Outstanding time..., Management, Time Management, Employee Training, Insurance, Operations Management, Call Centers, Coaching, Training, Inventory Control, Forecasting, Team Leadership, Process Improvement, Team Building, Inventory Management, Purchasing, Sales Operations
Education
DeVry University 2010 — 2014
Service Experts December 2011 - July 2013
Atmostemp LLC November 2004 - March 2011
Sam Schwartz, Inc. October 1995 - August 2004
ETC Enterprises 1989 - 1995
Skills
Excel: Complex..., Word:Mail Merge,..., Power Point:Create..., Outlook: Generate..., Publisher:Produce and..., Quickbooks:Setup a...
Education
Camden County College 1970 — 1972
Associate of Arts and Sciences (AAS), Administrative Assistant and Secretarial Science, General
Service Experts April 2004 - Present
Service Experts April 2004 - Present
various technology companies September 1984 - April 2004
Skills
Heating, Technical Support, HVAC, Cooling Water, Manufacturing, Strategic Planning, Plumbing, Process Improvement, Maintenance & Repair, Leadership, Troubleshooting, HVAC Controls, Building Automation, Energy Conservation, Project Management, Refrigeration, New Business Development, Project Planning, Preventive Maintenance, Energy Management, Engineering, Team Building, Telecommunications, Air Conditioning, Electricians
Education
City University of New York-Herbert H. Lehman College 1982 — 1984
Computer Science
SCH / Software Consulting Hardware April 2014 - Present
Service Experts October 2009 - April 2013
Service Experts April 2003 - October 2009
Skills
Sales, Management, Sales Process, Account Management, Customer Service, Leadership, Cold Calling, Sales Management, Sales Presentations
Education
Clemson University 1987 — 1992
Bachelor of Science (BS), Finance and Financial Management Services