Service Management Group

Industry: Company

Description

Founded: 1991 Subsidiaries: Cadio, Inc., Catalyst Healthcare ResearchFeedbackDisclaimer Claim this knowledge panel Knowledge ResultSee photos See outsideMoved, closed, or was never hereReportService Management GroupWebsiteDirections Saved (0) Saved Save 10 Google reviews Marketing consultant in Kansas City, Missouri Address: 1737 McGee St, Kansas City, MO 64108 Phone: (816) 448-4500: : : : Website: : : Place name: Hours: Category: Website: http://www.smg.com/ Category: Marketing consultant Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo.Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (1) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Service Management Group Posting publicly on the Web Write a review Reviews 10 Google reviews

Service Management Group List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Service Management Group. You can filter them based on skills, years of employment, job, education, department, and prior employment.

Service Management Group Salaries. You can even request information on how much does Service Management Group pay if you want to. Learn about salaries, pros and cons of working for Service Management Group directly from the past employees.

Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!

302 Service Management Group employees in database. Find out everything there's to know about Service Management Group employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

Service Management Group Employees

Employee
Years
Job
Industry
Kate Barker Kate Barker Kansas City, Missouri Area Details
Kate Barker's Service Management Group Experience October 2013 - February 2015
Job Customer Experience Advisor | Entrepreneur | Nonprofit Board Member
Industry Market Research
Experience
SMG - Service Management Group  February 2015 - Present
Kansas City Dressage Society   July 2014 - Present
Gold Buckle Group, LLC   February 2012 - Present
Service Management Group   October 2013 - February 2015
eXperticity  October 2011 - October 2013
Women's Professional Rodeo Association   January 2008 - January 2013
Tahoe Yacht Club   April 2011 - September 2011
Kids and Horses   May 2010 - September 2011
West Coast/USA Pentathlon   June 2008 - June 2011
Winding River Ranch   2007 - 2008

Skills
Social Networking, Marketing, Sales, Business Development, Account Management, Leadership, Marketing Strategy, Customer Service, Fundraising, Strategic Partnerships, Salesforce.com, Management, Business Strategy, Social Media Marketing, Direct Sales, Event Planning, Online Marketing, Market Research, Horses, Business Analysis, Trade Shows, Training, SaaS, Competitive Analysis, Small Business, Customer Relations, Sports Management, Advertising, Retail, E-commerce, Project Planning, Online Advertising, Event Management, Lead Generation, Equine..., Athlete Representation, Public Speaking, Entrepreneurship, New Business Development, Strategic Planning, Social Media, Public Relations, Product Marketing, Ranch Management, Small Business..., Nonprofits, Customer Experience..., Strategy

Education
Colorado College   2006 — 2010
Bachelor of Arts, International Political Economy (Business focus); French and Spanish languages

The Foundry   2012 — 2013
Entrepreneurship

Universidad de Salamanca   2009 — 2009
Spanish Language and Literature, 4.0

Chanute High School   2002 — 2006

Lura McClenney Lura McClenney Lenexa, Kansas Details
Lura McClenney's Service Management Group Experience April 2014 - November 2014
Job Project Manager at Lexmark Enterprise Software
Industry Computer Software
Experience
Lexmark Enterprise Software  November 2014 - Present
Service Management Group   April 2014 - November 2014
Netsmart Technologies  January 2013 - April 2014
Hallmark Cards  October 2010 - January 2013
Hallmark Cards  October 2007 - October 2010
Cerner Corporation  November 2005 - October 2007
Cerner Corporation  November 2004 - November 2005
Cerner Corporation  August 1996 - November 2004

Skills
Project Management, Management, Process Improvement, SharePoint, SDLC, Business Development, Vendor Management, Cross-functional Team..., IT Strategy, Business Intelligence, Management Consulting, Program Management, Business Analysis, Business Process..., Integration, Change Management

Education
Missouri State University   1991 — 1996
Bachelor of Science, Computer Information Services

St. Teresa's Academy   1989 — 1991
College Prep High School

Kirk Michelson Kirk Michelson Greater Minneapolis-St. Paul Area Details
Kirk Michelson's Service Management Group Experience 2008 - 2013
Job Vice President Sales and Marketing at Montage Marketing Services
Industry Market Research
Experience
Montage Marketing Services   December 2013 - Present
Service Management Group   2008 - 2013
Questar  2003 - 2008
Pearson NCS  1984 - 2003
Carlson Marketing  1980 - 1984

Skills
Consumer Insights, Marketing Management, Retail, Marketing Research, Market Research, Account Management, Strategic Planning, Brand Loyalty, New Business Development, Sales, Marketing, Marketing Strategy, Customer Satisfaction, Sales Management, Business Development, Negotiation, Strategic Partnerships, CRM, Market Analysis, Integrated Marketing, Business Strategy, Customer Insight, Social Media Marketing, Lead Generation, Program Management, Team Leadership, Selling, Leadership, Cold Calling, Marketing Communications, Team Building, B2B, Market Planning, Strategy, Analytics, Cross-functional Team..., Consulting, Product Management, Email Marketing, Product Development, Product Marketing, Customer Experience, Customer Retention, Management, Competitive Analysis, Analysis, Sales Presentations, Direct Marketing, Digital Marketing, Segmentation

Education
DePaul University - Charles H. Kellstadt Graduate School of Business   1978 — 1980
MBA, Marketing

Galesburg Sr. High School, Lawrence University, University of Illinois, DePaul University
BA in history, Masters in Education and MBA in Marketing

Aaron Lessman Aaron Lessman Kansas City, Missouri Area Details
Aaron Lessman's Service Management Group Experience April 2015 - Present
Job Solution Analyst at Service Management Group
Industry Market Research
Experience
Service Management Group   April 2015 - Present
Service Management Group   June 2012 - April 2015
Apple, Inc.   October 2009 - January 2015
Geek Squad  July 2005 - October 2009

Skills
iWork, Mac OS X, iPhone, Computer Repair, iLife, Mac, Computer Hardware, iPod, Customer Support, iPad, Windows, Patience, Training, Fast-paced, Fast Learner, Highly detail oriented, Flexibility, Peer Mentoring, OS X, Technical Support, Retail Sales, Software Documentation, Mac OS, Troubleshooting, iOS, Mac OS X Server, iPad Development

Education
Western Governors University   2015 — 2018
Bachelor of Science (B.S.), Software Development

University of Missouri-Kansas City   2008 — 2009
Bachelor of Business Administration (BBA)

Johnson County Community College   2007 — 2008
Studied, Interior Design

DeVry University   2006 — 2007
Studied, Computer Engineering

Sarah Goodin Sarah Goodin Kansas City, Missouri Area Details
Sarah Goodin's Service Management Group Experience April 2014 - Present
Job Associate Director at Service Management Group
Industry Market Research
Experience
Service Management Group   April 2014 - Present
Service Management Group   September 2011 - March 2014
Service Management Group (SMG)   October 2008 - September 2011
Service Management Group   January 2008 - September 2008
Service Management Group   December 2006 - December 2007
Service Management Group   January 2006 - December 2006

Skills
Customer Insight, Marketing Research, Market Research, Quantitative Research, Analytics, Survey Design, Questionnaire Design, Data Analysis, Project Management, CRM, SPSS, Segmentation, Competitive Intelligence, Marketing Strategy, Market Analysis

Education
Kansas State University   2001 — 2005
Bachelor of Science (BS), Marketing

Mitchell Jarvis Mitchell Jarvis Kansas City, Missouri Area Details
Mitchell Jarvis's Service Management Group Experience May 2013 - Present
Job Solutions Developer at Service Management Group
Industry Information Technology and Services
Experience
Service Management Group   May 2013 - Present
InkCycle  April 2010 - April 2013
Self Employed  January 2009 - December 2012
Educational Resources, Inc  July 1991 - December 2008
Commercial Monetary Development   January 1989 - July 1991
Success Video   July 1988 - December 1988

Skills
XML, SQL, Windows, JavaScript, Crystal Reports, VSS, CSS, Dreamweaver, MySQL, AJAX, PHP, Customer-focused Service, SSRS, Visual Studio, IFS ERP, Web Services, Software Documentation, Web Applications, C#, Integration, Oracle, Databases, Microsoft SQL Server, Management, Agile Methodologies, T-SQL, Web Development

Education
Johnson County Community College   2002 — 2009
Continuing Education, Database Management, Project Management, Web Applications

University of Central Missouri   1985 — 1988
BS, Mathematics and Computer Science

University of Missouri-Columbia   1982 — 1985
Undergraduate Studies, Undergrade Study in Electrical and Computer Engineering

Lafayette County   1978 — 1982
General Education, Techology

Jacqueline Mueller Jacqueline Mueller Kansas City, Missouri Area Details
Jacqueline Mueller's Service Management Group Experience June 2012 - Present
Job Vice President, Client Services at SMG Service Management Group
Industry Market Research
Experience
SMG - Service Management Group  January 2015 - Present
Service Management Group   June 2012 - Present
Market Force Information  July 2010 - June 2012
Market Force Information  November 2006 - July 2010
Potratz Partners Advertising  June 2006 - October 2006

Skills
Strategic Planning, Business Intelligence, Business Strategy, Account Management, Contract Negotiation, Innovation, Key Account Management, Team Leadership, Program Management, Negotiation, Organizing, Research, Market Research, Risk Management, New Business Development, client service, consultative selling, analysis, Consumer Insight, Consumer Insights, Customer Insight

Education
Concordia University   2001 — 2006
Bachelor of Commerce (B.Com.), Marketing, International Business

Josie Gaeckle Josie Gaeckle Greater Philadelphia Area Details
Josie Gaeckle's Service Management Group Experience January 2013 - Present
Job Director, Client Services at Service Management Group
Industry Market Research
Experience
Service Management Group   January 2013 - Present
Service Management Group   July 2011 - January 2013
Service Management Group   February 2008 - July 2011
Service Management Group   October 2006 - February 2008
Nissan North America  2004 - 2006
Enterprise Rent-A-Car  2002 - 2004

Skills
Market Research, Customer Insight, Analytics, Customer Satisfaction, Marketing, Vendor Management, Project Management, Data Analysis, Consulting, Presenter, CRM, Marketing Research, Management, Analysis, Quantitative Research

Education
La Salle University   2001 — 2005
Bachelor of Science

Christy Schlosser Christy Schlosser Kansas City, Missouri Area Details
Christy Schlosser's Service Management Group Experience October 2014 - Present
Job Consumer Insights Manager at Service Management Group
Industry Market Research
Experience
Service Management Group   October 2014 - Present
SMG - Service Management Group  March 2012 - September 2014
Applebee's  August 2010 - March 2012
Applied Marketing Research   August 2007 - August 2010
WB&A Market Research  May 2007 - August 2007

Skills
Customer Insight, Marketing Research, Survey Design, Market Research, Quantitative Research, Data Analysis, SPSS, Qualitative Research, Research, Questionnaire Design, Segmentation, Competitive Intelligence, Statistics, Survey Programming, Price Sensitivity, Conjoint Analysis, MaxDiff, Sawtooth, Strategic Communications, Consumer Insights, Competitive Analysis, Survey Research, Research Design, Quantitative Analytics, Report Writing, Online Research

Education
American University   2006 — 2007
M.A., Public Communication

Truman State University   2002 — 2006
B.A., Communication, Political Science

Jonathan Greenlee Jonathan Greenlee Kansas City, Missouri Details
Jonathan Greenlee's Service Management Group Experience July 2012 - December 2014
Job Vice President, Sales at SMG Service Management Group
Industry Research
Experience
SMG - Service Management Group  January 2015 - Present
Service Management Group   July 2012 - December 2014
T-Mobile  March 2010 - July 2012
Plaza III The Steakhouse   May 2006 - March 2010
Boulevard Brewing Company  May 2009 - August 2009
Uno Chicago Grill  January 2001 - May 2006

Skills
Microsoft Office 2007, Mobile Solutions, Telecommunications..., Fleet Management Mobile..., Courier Industry Mobile..., M2M Mobile Connectivity, Solutions Marketing, Business, Business Development, Marketing, Selling, Sales, Leadership, Sales Operations, Cold Calling, New Business Development, Sales Management, Retail, Market Research, Budgets, Time Management, Training, Business Intelligence, Employee Training, Management, Strategic Planning

Education
MidAmerica Nazarene University   2012 — 2014
Master of Business Administration (M.B.A.), 4.0 GPA

University of Missouri-Kansas City   2008 — 2011
Bachelor of Business Administration, Marketing

Johnson County Community College   2003 — 2006
Associates of Arts in Liberal Arts, Business and Law

Olathe East

Mike Prusaitis, PMP Mike Prusaitis, PMP Kansas City, Missouri Area Details
Mike Prusaitis, PMP's Service Management Group Experience 2013 - Present
Job Project Manager at Service Management Group
Industry Market Research
Experience
Service Management Group   2013 - Present
American Cancer Society  2007 - 2013
Texas State University  2002 - 2006
US Navy  1998 - 2002

Skills
Excel, Microsoft Office, Social Media, Editing, Organizing, Organizational..., Analysis, Administration, Business Analysis, Change Management, Hiring, Innovation, Logistics, Leadership Development, Team Leadership, Program Management, Non-profits, Operations, Optimization, PowerPoint, Quality Assurance, Problem Solving, Customer Relations, Customer Service, Team Building, CRM, Community Outreach, Cross-functional Team..., Nonprofits, Program Development, System Administration, Training, Microsoft Excel

Education
TEXAS STATE UNIVERSITY   2004 — 2006
Bachelor of Arts, Political Science

Austin Community College   2002 — 2004
General Studies

Eliza Spertus Eliza Spertus Kansas City, Missouri Details
Eliza Spertus's Service Management Group Experience November 2013 - April 2014
Job Sales and Digital Media Manager at Green Dirt Farm
Industry Writing and Editing
Experience
KCUR - Kansas City Public Media  September 2014 - Present
dodiejacobi.com   September 2014 - Present
Vox Vineyards   September 2014 - Present
Green Dirt Farm  April 2014 - Present
Sue BD Stables   August 2013 - June 2014
Service Management Group   November 2013 - April 2014
Minnesota Children's Museum  January 2013 - March 2013
Green Dirt Farm  May 2011 - August 2011
Mount Zion Temple  February 2011 - May 2011

Skills
Writing, Report Writing, Research, Communication, Direct Sales, Organization, People Skills, People-oriented, Teamwork, Team Building, Teaching, Editing, Event Planning, Public Speaking

Education
Macalester College   2009 — 2013
Bachelor's degree, History, Classics

University of Oxford   2011 — 2012
Study Abroad, History

Pembroke Hill School   2005 — 2009

Joshua Cowan Joshua Cowan Kansas City, Missouri Area Details
Joshua Cowan's Service Management Group Experience June 2012 - Present
Job Project Manager at Service Management Group
Industry Market Research
Experience
Service Management Group   June 2012 - Present
Service Management Group   November 2010 - June 2012
Dean & Deluca  June 2009 - November 2010

Skills
Data Analysis, Questionnaire Design, Customer Insight, Survey Research, Market Research, Survey Design, Microsoft Excel, Marketing Research, Analytics, Quantitative Research, Microsoft Office, Budgets, Outlook, Forecasting, Project Management, Leadership, Customer Satisfaction, Management, Analysis, Time Management, Access, Retail, Customer Experience

Education
Kansas State University   2005 — 2008
Bachelor of Education (B.Ed.), Secondary Education and Teaching

Jennifer Lim Jennifer Lim Kansas City, Missouri Area Details
Jennifer Lim's Service Management Group Experience July 2009 - January 2010
Job Analytics & Architecture Leader
Industry Banking
Experience
Federal Reserve Bank of Kansas City  September 2014 - Present
Sprint  January 2013 - September 2014
Sprint Nextel  August 2011 - January 2013
Sprint Nextel  January 2010 - August 2011
Service Management Group   July 2009 - January 2010
Sprint  May 2005 - March 2009
Sprint  July 2003 - May 2005
Sprint  January 2000 - July 2003

Skills
Analytics, Databases, Data Warehousing, Analytical Skills, SQL, Data Analysis, Business Intelligence, Teradata, Visio, Business Analysis, Data Mining, Data Modeling, ETL, Requirements Analysis, Telecommunications, Hadoop, Hive, Database Design, Architecture, CRM, Big Data, SDLC, Leadership, Database Marketing, Oracle, Enterprise Architecture, Data Integration, Training, OLAP, IT Strategy, Analysis, Integration, Business Analytics, Solution Architecture, Systems Analysis, Software Documentation, Data Warehouse..., Segmentation, Enterprise Software, Cross-functional Team..., Strategy, Project Management, Business Process, Requirements Gathering

Education
Avila University   2005 — 2009
MBA, Management

Iowa State University - College of Business   1995 — 1999
Bachelor of Science, MIS

April Newby April Newby Kansas City, Missouri Area Details
April Newby's Service Management Group Experience March 2012 - October 2012
Job Project Analyst at Service Management Group
Industry Marketing and Advertising
Experience
SMG - Service Management Group  February 2015 - Present
Two West  October 2012 - February 2015
Service Management Group   March 2012 - October 2012
VFW  August 2010 - March 2012

Skills
Digital Media, Public Relations, Advertising, Social Media Marketing, Blogging, Interactive Marketing, Leadership, Publishing, Social Media, Marketing Communications, Editing, Press Releases, Strategic Communications, Public Speaking, Project Management, Strategic Planning, Marketing, Research, Digital Marketing, Integrated Marketing, Facebook, Account Management, Copywriting, Digital Strategy, Event Management, Adobe Creative Suite, Direct Marketing, Market Research, Event Planning, Email Marketing, Brochures, Direct Mail, Management, Fundraising, Online Marketing, Newsletters

Education
Kansas State University   2006 — 2010
B.A., Public Relations and Spanish

 Charles Aeh  Charles Aeh Greater Los Angeles Area Details
 Charles Aeh's Service Management Group Experience 2002 - 2010
Job Contact Center Expertise ★ Cloud Based Technology ★ Improving the Customer Experience with Customer Self Service ★ IVR
Industry Telecommunications
Experience
Smart Action Company LLC  2014 - Present
NICE Systems  2013 - 2014
Verint Systems, Inc.   2012 - 2013
Medallia, Inc.   June 2010 - June 2012
Service Management Group   2002 - 2010
DeltaTrends   January 1999 - August 2002
Equity Search Prague   1997 - 1999

Skills
Strategic Partnerships, Consultative Selling, SaaS, Analytics, Customer Experience, Call Centers, Customer Experience..., Voice of the Customer, New Business Development, Market Research, Enterprise Software, Lead Generation, Business Development, Customer Satisfaction, B2B, Leadership, Direct Sales, Marketing, Retail, Customer Insight, Sales Management, Strategic Planning, E-commerce, Selling, Management, Program Management, Team Building, Social Media, Research, CEM, Business Intelligence, Start-ups, Negotiation, Consumer Insights, Customer Relations, Customer Loyalty, Social Media Marketing, International Business, NPS, Strategy, Sales

Education
University of Phoenix   2001 — 2003
Bachelor of Science, Business Management

Boston University Questrom School of Business   1988 — 1991

Danial Roy Danial Roy Grandview, Missouri Details
Danial Roy's Service Management Group Experience March 2008 - October 2009
Job Business Analyst II for Commerce bank
Industry Information Technology and Services
Experience
National Insurance Producer Registry  September 2011 - Present
Megaforce  March 2011 - September 2011
Service Management Group   March 2008 - October 2009
H&R Block  August 2001 - February 2008

Skills
QTP, UFT (Formaly QTP), UFT API (WSDL), SQL, Jira, Quality Center, Microsoft Excel, Microsoft Word, Test Planning, Test Automation, Business Analysis, Waterfall, Project Management, Manual Testing, Web Applications, Test Cases, Regression Testing, Software Quality..., HP QTP

Education
Baker University   1994 — 1995
Master of Sciences in Management, Management

Indiana University-Purdue University Fort Wayne (IPFW)   1990 — 1993
Bachelor's Degree, Marketing

Katie (Coulter) Buckley Katie (Coulter) Buckley Overland Park, Kansas Details
Katie (Coulter) Buckley's Service Management Group Experience December 2013 - Present
Job Project Manager at Service Management Group
Industry Restaurants
Experience
Service Management Group   December 2013 - Present
Sonic Drive-In  2011 - 2013
Sonic Drive-In  2008 - 2011
Applebee's  2004 - 2008

Skills
Food Service, Customer Service, Event Planning, Restaurants, Marketing, Media Planning, Project Management, Franchise Consulting, Managing Agency..., Sponsorship Relations, Sponsorship Activation, Marketing Communications, Corporate Communications, Local Marketing, Brand Management, Marketing Budget..., Strategic Planning

Education
Kansas State University   2000 — 2004
Bachelor's, Journalism and Mass Communications - Advertising Sequence

Zach Brown Zach Brown Kansas City, Missouri Area Details
Zach Brown's Service Management Group Experience February 2012 - Present
Job Customer Insights│Business Intelligence│Customer Experience Optimization
Industry Market Research
Experience
Service Management Group   February 2012 - Present
Simply Sold KC   January 2011 - March 2012
Douglas R Peete and Associates   August 2007 - January 2011
First Horizon Home Loans  January 2007 - August 2007
Equity One Mortgage  November 2006 - January 2007
Northwestern Mutual  May 2005 - November 2006

Skills
Customer Insight, Financial Analysis, Project Management, Finance, Sales, Financial Services, Market Research, Marketing, Customer Service, Process Improvement, Marketing Research, Strategic Planning, Data Analysis, New Business Development

Education
Kansas State University   2002 — 2006
Business - Marketing/Economics

Howard Bloomberg Howard Bloomberg Kansas City, Missouri Area Details
Howard Bloomberg's Service Management Group Experience December 2009 - July 2010
Job Looking for next KC Area Opportunity Entry Level.Net Developer or Senior Mainframe Cobol DB2
Industry Information Technology and Services
Experience
Looking for next KC Area Opportunity - Entry Level.Net Developer or Senior Mainframe Cobol DB2   August 2012 - Present
Centriq Training  May 2012 - August 2012
BSS  July 2010 - April 2012
Service Management Group   December 2009 - July 2010
CSC  December 2006 - July 2009
DST Systems  May 2004 - November 2006
IRS  January 2004 - May 2004
H&R Block  November 2003 - January 2004
BSS  February 2002 - November 2003
Analysts International  January 1997 - February 2002

Skills
Microsoft SQL Server, Visual Studio, Databases, jQuery, ASP.NET, SQL, ADO.NET, C#, LINQ, Software Development, Integration, Testing, Programming, Microsoft Certified..., Access, SQL Server Management..., Database Design, Web Development, .NET, HTML 5, CSS3, AJAX Toolkit, COBOLII, CICS, DB2, Xpediter, TSO, ISPF, Provision, SQL*Plus, JCL, VSAM, SPUFI, Syncsort, Fileaid, Visio, SDLC, VBA, HTML

Education
Centriq   2012 — 2012
.Net Web Applications Development, Microsoft - MCTS Certification

Park University
Bachelor of Science, Computer Information Systems

Longview Community College
Associate of Science (A.S.), Computer and Information Sciences and Support Services

Jessica Falconer Jessica Falconer Kansas City, Missouri Details
Jessica Falconer's Service Management Group Experience July 2011 - Present
Job Sr. Project Manager at Service Management Group
Industry Market Research
Experience
Service Management Group   July 2011 - Present
GFX International  April 2009 - July 2011
Moss Inc.  January 2007 - February 2009
New York & Company  September 2005 - January 2007
Ann Taylor  May 2001 - May 2005

Skills
Market Research, Project Management, Microsoft Office, Retail, Marketing Communications, Account Management, Marketing Strategy, Visual Merchandising, Marketing, Strategic Planning, New Business Development, Sales, Management, Merchandising, Advertising, Customer Insight, Contract Negotiation, Project Planning, Sales Management, Retail Design

Education
Creighton University   1996 — 2001

Elkhorn High

Danielle Knoll, MS Danielle Knoll, MS Kansas City, Missouri Area Details
Danielle Knoll, MS's Service Management Group Experience July 2006 - September 2011
Job Assistant Director, Market Research & Analysis at B. E. Smith
Industry Market Research
Experience
B. E. Smith   August 2015 - Present
HYLA Mobile - Mobile Reconsidered   March 2014 - February 2015
Uhlig  June 2012 - February 2014
Ingram's Magazine  December 2011 - May 2012
Service Management Group   July 2006 - September 2011

Skills
Six Sigma Green Belt, SPSS, Market Research, Customer Insight, Analytics, Data Analysis, Marketing Research, Qualitative Research, Statistics, Competitive Intelligence, Strategic Planning, Survey Design, Research Design, Questionnaire Design, Segmentation, Quantitative Research, Market Analysis, Survey Research, Consumer Behaviour, Direct Marketing, Marketing Strategy, Business Intelligence, Consumer Insight, Multivariate Analysis, Text Analytics, Analysis, Factor Analysis, CRM, Multivariate Statistics, CHAID, Cluster Analysis, Competitive Analysis, Time Series Analysis, Structural Equation..., Brand Loyalty, Quantitative Analytics, SAS, Logistic Regression, Research, Survey Methodology, Cross-functional Team..., Statistical Modeling, Customer Satisfaction..., ANOVA, Email Marketing, Lead Generation, Linear Regression, Interactive Marketing, Web Analytics, Marketing

Education
Barry University   2003 — 2005
MS, Clinical Psychology

Youngstown State University   1999 — 2003
BA, Psychology

Jerome Pong Jerome Pong United States Details
Jerome Pong's Service Management Group Experience February 2011 - August 2012
Job Customer Solutions Engineer
Industry Industrial Automation
Experience
Diebold  June 2014 - Present
Diebold  November 2013 - June 2014
SmartSource Technical Staffing  August 2010 - June 2014
Diebold  July 2013 - November 2013
Service Management Group   February 2011 - August 2012
College of Micronesia-FSM  January 2003 - May 2007
MicroTech Inc   2002 - 2003

Skills
Technical..., Board level repairs..., Supervising and..., Soldering components, New Equipment..., Cable Pulling, Cable termination and..., Site Survey, Software installation..., Data Backup Solutions, Customer Service, Hardware, Maintenance, Microsoft Office, Microsoft Word, Project Management, Software, Software Installation, Storage, Surveying, Troubleshooting, Technical Support, Team Leadership

Education
Heald College-Honolulu   2011 — 2014
Associate of Science (AS), Electrical, Electronic and Communications Engineering Technology/Technician, 3.8

Cisco Networking Academy   2006 — 2006
Certificate of Completion, IT Essentials: PC Hardware and Software, Certified

U.S. Army Signal Center   1999 — 2000
Certificate of Completion/ Diploma, Electrical, Electronic and Communications Engineering Technology/Technician

College of Micronesia-FSM   1998 — 1999
Certificate of Completion- Electronics Technology, Industrial Electronics Technology/Technician

Melissa Wayman Melissa Wayman Kansas City, Missouri Area Details
Melissa Wayman's Service Management Group Experience November 2005 - September 2010
Job Statistician at Blackbaud
Industry Market Research
Experience
Blackbaud  March 2013 - Present
Ascend Learning  April 2012 - January 2013
University of Kansas Medical Center  September 2010 - April 2012
Service Management Group   November 2005 - September 2010

Skills
Research Design, SPSS, Survey Design, Statistics, Quantitative Research, Structural Equation..., Data Analysis, Survey Research, Multivariate Statistics, Questionnaire Design, Qualitative Research, Cluster Analysis, Market Research, ANOVA, Customer Insight, Research, Logistic Regression, Linear Regression, Marketing Research, Analytics, SAS, Analysis, Text Analytics, Databases, Statistical Modeling, Segmentation, Access, Quantitative Analytics, Time Series Analysis, Survey Methodology, Predictive Modeling, Consumer Behaviour, Report Writing, Competitive Intelligence, Predictive Analytics, Market Analysis

Education
University of California, Santa Barbara   2001 — 2005
MA, Social Psychology

Doane College   1997 — 2001
BA, Psychology and English

Kelly Pedotto Kelly Pedotto Seattle, Washington Details
Kelly Pedotto's Service Management Group Experience August 2012 - 2014
Job Survey Research Analyst at comScore, Inc.
Industry Research
Experience
comScore, Inc.   December 2014 - Present
Service Management Group   August 2012 - 2014
Grantham University  May 2009 - July 2012

Skills
Project Management, Analysis, Critical Thinking, Staff Development, Leadership Development, Research, Public Speaking, Management, Microsoft Office, Educational Leadership, Event Planning, Career Counseling, Leadership, Distance Learning, Adult Education, Higher Education, Training, Academic Administration, E-Learning, Student Affairs, Microsoft Excel, PowerPoint, Market Research

Education
Grantham University   2009 — 2011
Master of Business Administration (MBA), Project Management

Northwest Missouri State University   1995 — 1998
Bachelor of Science (B.S.), Communication and Theatre Arts

Jeffrey Jokerst Jeffrey Jokerst Greater Omaha Area Details
Jeffrey Jokerst's Service Management Group Experience March 2012 - Present
Job Vice President at SMG Service Management Group
Industry Management Consulting
Experience
SMG - Service Management Group  March 2015 - Present
Service Management Group   March 2012 - Present
Gallup  June 2009 - March 2012
Gallup Consulting  2007 - March 2012
Boys Town  April 2006 - July 2007
Boys Town  May 2000 - April 2006

Skills
Leadership Development, Organizational..., Project Management, Strategic Planning, Leadership, Employee Engagement, Management Consulting, Market Research, Organizational..., Operations Management, Performance Management, Strategy, Executive Coaching, Talent Management, Management, Nonprofits, Employee Relations, Program Management, Change Management, Consulting

Education
University of Nebraska at Omaha   1997 — 2001
BS, Psychology

Bellevue University
MS, Psychology

Andy Fromm Andy Fromm Kansas City, Missouri Area Details
Andy Fromm's Service Management Group Experience January 1991 - Present
Job Chairman & CEO, Service Management Group
Industry Market Research
Experience
Service Management Group   January 1991 - Present
American Management Systems (AMS)   1990 - 1991

Skills
Customer Insight, Market Research, Marketing Research, Brand Loyalty, Survey Design, Analytics, Marketing Strategy, Strategic Planning, Customer Experience, Quantitative Research, Research Design, Competitive Intelligence, Thought Leadership, Database Marketing, Management Consulting, Segmentation, Email Marketing, Market Analysis, Focus Groups, Consumer Behaviour, Questionnaire Design, Competitive Analysis, Advertising Research, Leadership, Strategy

Education
Boston University   1986 — 1989
BA, Psychology

David Rowlee David Rowlee Kansas City, Missouri Details
David Rowlee's Service Management Group Experience 2010 - 2012
Job Managing Director & Practice Leader
Industry Research
Experience
Arthur J. Gallagher & Co.   2012 - Present
Service Management Group   2010 - 2012
Morehead Associates (now dba Press Ganey Associates, Inc)   2005 - 2010
Morehead Associates (now dba Press Ganey Associates, Inc)   2004 - 2005
Morehead Associates (now dba Press Ganey Associates, Inc.)   2003 - 2004
International Survey Research (now dba Towers Watson)   2000 - 2003

Skills
Market Research, Statistical Modeling, Survey Design, Marketing Research, Data Analysis, Organizational..., Program Management, Business Analysis, Public Speaking, Project Management, Statistics, Competitive Analysis, Organizational..., SPSS, Analysis, Process Improvement, Management Consulting, Leadership, Analytics, Quantitative Research, Research, Leadership Development, Performance Management, Strategy, Qualitative Research, Healthcare

Education
University of South Carolina-Columbia
Ph.D., Sociology (Social Psychology)

University of South Carolina-Columbia
M.A., Sociology (Social Psychology)

Univerzita Karlova v Praze
Professional Certificate, Demography

West Virginia University
B.A., Sociology and Anthropology

Laura Wildman Laura Wildman Kansas City, Missouri Area Details
Laura Wildman's Service Management Group Experience October 2011 - April 2012
Job Strategic search partner | Work life advocate
Industry Staffing and Recruiting
Experience
Mom Corps  April 2012 - Present
Service Management Group   October 2011 - April 2012
Service Management Group   June 2010 - September 2011
Service Management Group   October 2007 - May 2010
Service Management Group   April 2006 - September 2007
Service Management Group   March 2005 - April 2006
Service Management Group   November 2003 - February 2005
Deloitte  May 2002 - November 2003
Deloitte  July 2000 - May 2002

Skills
Cross-functional Team..., Account Management, Marketing, Recruiting, Process Improvement, Talent Acquisition, Business Development, Management Consulting, Product Management, Project Management, Team Management, Program Management, Entrepreneurship, CRM, Professional Services, Presentation Development, Strategic Communications, Product Development, Strategy, Analytics, Strategic Partnerships, Human Resources, Executive Management

Education
Kansas State University   1996 — 2000
B.S. Business Adminstration, Financial Management, Cum Laude

Shawnee Mission West High School   1992 — 1996

Mark Hunter Mark Hunter Kansas City, Missouri Area Details
Mark Hunter's Service Management Group Experience June 1997 - February 2012
Job President & CEO at Saepio Technologies
Industry Computer Software
Experience
Saepio Technologies  November 2013 - Present
Saepio Technologies  February 2012 - November 2013
Service Management Group   June 1997 - February 2012
Service Management Group   July 2003 - July 2007
Service Management Group   June 2000 - July 2003
Service Management Group   June 1997 - June 2000

Skills
Customer Insight, Marketing Research, Analytics, Market Research, Segmentation, Marketing, Survey Design, Product Development, Account Management, Online Marketing, Cross-functional Team..., Business Intelligence, Marketing Strategy, Strategic Planning, Consulting, CRM, Digital Strategy, Integrated Marketing, Analysis, Leadership

Education
Harvard University   1993 — 1997
AB, American History

Anna Reardon Anna Reardon Kansas City, Missouri Details
Anna Reardon's Service Management Group Experience April 2014 - Present
Job Project Manager at Service Management Group
Industry Market Research
Experience
Service Management Group   April 2014 - Present
Service Management Group   May 2012 - April 2014
SMG  June 2011 - September 2011

Skills
Data Analysis, Qualitative Research, Customer Insight, SPSS, Marketing Research, Market Research, Quantitative Research, Microsoft Office, Analysis, Survey Design, Social Networking, Analytics, Segmentation, Statistics

Education
Coe College   2008 — 2012
Bachelor of Science (BS), Biology, General

Charlie Fossell Charlie Fossell Kansas City, Missouri Area Details
Charlie Fossell's Service Management Group Experience March 2012 - December 2012
Job Chief Operations Officer/Partner at TriCom Technical Services
Industry Information Technology and Services
Experience
TriCom Technical Services  March 2014 - Present
TriCom Technical Services  January 2013 - March 2014
Service Management Group   March 2012 - December 2012
Ferrellgas  September 2011 - January 2012
MegaForce USA   June 2006 - September 2011
RiverPoint  September 1999 - May 2006
Alamo Car Rental  July 1996 - September 1999

Skills
Leadership, Problem Solving, Sales Management, New Business Development, Strategic Planning, Business Strategy, Full P&L Responsibility, Staff Development, Operations Management, Sales Operations, Sales Process, Sales Presentations, Marketing, Management Consulting, Brand Loyalty, Customer Experience, Customer Insight, Building Customer..., Employee Loyalty, Loyalty Analytics, Recruiting, Management, Interviews, Marketing Strategy, Process Improvement, Sales, Vendor Management, Business Analysis, Cold Calling, CRM, Consulting, Customer Satisfaction, Human Resources, Networking, Customer Service, Advertising, Staffing Services, Hiring, Account Management, Temporary Placement, Screening Resumes, Salesforce.com, Staff Augmentation, Professional Services, Talent Acquisition, Business Development, Strategy, Sourcing, Training, Applicant Tracking...

Education
Kansas State University   1985 — 1989
BS, Journalism

Shawnee Mission West   1982 — 1985

Daniel Friedman Daniel Friedman Greater Boston Area Details
Daniel Friedman's Service Management Group Experience July 2012 - July 2013
Job Vice President, Client Development at Imaginatik: Driving innovation, supporting transformation
Industry Management Consulting
Experience
Imaginatik  July 2013 - Present
Service Management Group   July 2012 - July 2013
Staples  2010 - 2012
Gallup Consulting  2006 - 2009
Susteen  2004 - 2006
Sprint  2002 - 2004
Aether Systems  2000 - 2002
Bassich & Associates   1997 - 2000

Skills
Employer Branding, Solution Selling, Product Development, Analysis, Market Research, Employee Engagement, Business Strategy, New Business Development, Contract Negotiation, Executive-level..., Culture Change, Change Management, Customer Experience, Customer Insight, Customer Engagement, Strategy, Management, Program Management, Marketing Strategy, Organizational..., Management Consulting, Business Development, Start-ups, Leadership, Analytics, E-commerce, Enterprise Software, Cross-functional Team..., Consulting, B2B

Education
The George Washington University   1995 — 1997
MA, International Affairs

Boston University   1991 — 1995
BA, Political Science, International Relations

Grant High School   1989 — 1991

Jennifer Barbee Jennifer Barbee Kansas City, Missouri Area Details
Jennifer Barbee's Service Management Group Experience November 2013 - Present
Job Senior Project Manager at Service Management Group
Industry Marketing and Advertising
Experience
Service Management Group   November 2013 - Present
Service Management Group   December 2011 - October 2013
Service Management Group   January 2011 - December 2011
Gragg Advertising  June 2009 - January 2011
Cerner Corporation  May 2008 - August 2008

Skills
Project Management, CRM, Quantitative Research, Analytics, Strategy, Analysis, Email Marketing, Interactive Marketing, Marketing Strategy, Online Advertising, Management, SEM, SEO, Lead Generation, Marketing, Social Media Marketing, Direct Mail, Advertising, Leadership, Direct Marketing, Customer Insight, Marketing Research, Market Research

Education
Missouri State University   2005 — 2009
Bachelor of Science, Finance and General Business

Joonseok Park Joonseok Park Kansas City, Missouri Details
Joonseok Park's Service Management Group Experience October 2012 - Present
Job Senior Project Manager at SMG
Industry Market Research
Experience
Service Management Group   October 2012 - Present
TNS  August 2008 - May 2012
Chamber of Commerce, Emporia, KS   January 2008 - May 2008
City Union Mission  May 2007 - August 2007
District office, Youngtong, Suwon   May 2003 - August 2005

Skills
FMCG, Quantitative Research, Consumer Behaviour, Brand Equity, Customer Insight, Segmentation, Qualitative Research, Research Design, Market Research, SPSS, Analytics, Data Analysis, Competitive Analysis

Education
Handong Global University   2001 — 2008
Undergraduate, Management / International Relations

Emporia State University   2007 — 2008
Exchange student, Marketing

Trevor Dennie Trevor Dennie Kansas City, Missouri Details
Trevor Dennie's Service Management Group Experience December 2013 - August 2014
Job Associate Software Engineer at SMG Service Management Group
Industry Market Research
Experience
SMG - Service Management Group  August 2014 - Present
Service Management Group   December 2013 - August 2014
Service Management Group   August 2012 - December 2013
Western Carolina University  August 2011 - December 2011
Western Carolina University  August 2010 - May 2011
Verizon  May 2008 - July 2008

Skills
SPSS, Statistics, Psychological Assessment, Data Analysis, Survey Research, Psychological Testing, Java, Qualitative Research, Research Design, Quantitative Research, Photoshop, R, Qualtrics, SPSS Text Analytics, Relative Weights, Survey Design, Sawtooth, Data Mapping, MMPI, WJ-III, WISC, WAIS, Analysis

Education
Western Carolina University   2010 — 2012
M.A; 2010 B.S, Psychology

Appalachian State University   2007 — 2010
Bachelor of Science (B.S.), Psychology

Mallory Shropshire Mallory Shropshire Kansas City, Missouri Area Details
Mallory Shropshire's Service Management Group Experience June 2008 - August 2014
Job Business Analyst at Service Management Group
Industry Market Research
Experience
Service Management Group   June 2008 - August 2014

Skills
Data Analysis, Customer Insight, Marketing Research, SPSS, Timeline Management, Multitasker, Microsoft Office, Management, Analysis, Customer Service, Market Research, Public Relations, Survey Design, Social Media, Analytics, Marketing

Education
Kansas State University   2004 — 2008
B.S., Marketing

Steve Duran Steve Duran Albuquerque, New Mexico Area Details
Steve Duran's Service Management Group Experience September 2009 - April 2012
Job Operations Planner at Ameritest
Industry Market Research
Experience
Ameritest  March 2015 - Present
Fitness Marketing Group   June 2013 - March 2015
Golfsmith  June 2012 - June 2013
Callaway Golf  March 2011 - June 2012
Service Management Group   September 2009 - April 2012
Service Management Group   October 2006 - April 2009
State Farm Insurance  July 2005 - September 2006

Skills
Process Improvement, Market Research, Marketing Research, Strategic Planning, Analytics, Customer Insight, Analysis, Project Management, Data Analysis, Marketing, Access, Leadership, Microsoft Excel, Customer Service, Microsoft Office, Management, Infusionsoft, Sales, Program Management, Budgets, Customer Satisfaction, Team Management, Event Management

Education
University of Missouri-Columbia, College of Business   2003 — 2005
MBA, Management

New Mexico State University   1998 — 2003
Bachelors Business Aministration, Assoc. of Criminal Justice, General Business, Economics, Criminal Justice

Rachel Briggeman Rachel Briggeman Kansas City, Missouri Area Details
Rachel Briggeman's Service Management Group Experience 2007 - Present
Job Senior Human Resources Generalist at Service Management Group
Industry Market Research
Experience
Service Management Group   2007 - Present
Cook Composites and Polymers  2004 - 2007

Skills
Talent Acquisition, Succession Planning, Talent Management, Onboarding, Recruiting, Benefits Administration, Compensation & Benefit, Performance Management, Human Resources, Employee Engagement, Market Research, Organizational..., Employee Relations, Organizational..., Interviews, Training, Leadership Development, Workforce Planning, Applicant Tracking..., College Recruiting, HRIS, Employee Benefits, Leadership, Personnel Management, Vendor Management

Education
Kansas State University
BS Management, Human Resource Management and Industrial and Labor Relations

Rusty McLouth Rusty McLouth Kansas City, Missouri Area Details
Rusty McLouth's Service Management Group Experience April 2005 - September 2005
Job Research Analyst at Metropolitan Community CollegeKansas City
Industry Research
Experience
Metropolitan Community College-Kansas City  July 2015 - Present
Avila University  October 2009 - Present
Kansas City Board of Election Commissioners  August 2014 - June 2015
McLouth Research and Consulting   June 2007 - December 2014
Kansas City Board of Election Commissioners  February 2014 - August 2014
American Academy of Family Physicians  January 2011 - January 2013
Partnership for Children  January 2006 - May 2007
Service Management Group   April 2005 - September 2005
Barton County Community College  May 2004 - April 2005
Howard College  June 2001 - December 2002

Skills
Data Analysis, Grant Writing, Research, Nonprofits, Public Speaking, Non-profits, Teaching, Program Management, Psychology, Leadership, Analysis, Statistics, Project Management, SPSS, Curriculum Design, Fundraising, Program Evaluation, Survey Design, Survey Research, Survey Administration, Survey Management, Survey Software, Market Research, Syllabus Development, Research Consulting, Government, Elections, Election Law, Election Administration

Education
Emporia State University   1999 — 2001
MS, General/Experimental Psychology

Colorado Mesa University   1993 — 1997
BA, Psychology

Shannon Mansfield Shannon Mansfield Carriere, Mississippi Details
Shannon Mansfield's Service Management Group Experience March 2000 - August 2001
Job Computer programmer at UIC Technical Services / Bowhead
Industry Defense & Space
Experience
UIC Technical Services / Bowhead  November 2006 - Present
Planning Systems Inc.  August 2001 - November 2006
Service Management Group   March 2000 - August 2001

Skills
DoD, Security Clearance, Systems Engineering, C#, Visual Basic, Security, .NET, Apex Programming, ASP, ASP.NET, Oracle, SQL, Oracle PL/SQL..., ESRI, Plone, Avenue, GIS

Education
Jones County Junior College   1999 — 2000
Associate's degree, Computer Information Systems Technology

The University of Southern Mississippi   1995 — 1998

Kaitlyn Lynch Kaitlyn Lynch Kansas City, Missouri Area Details
Kaitlyn Lynch's Service Management Group Experience January 2014 - March 2014
Job Accounts Payable/Receivable at Acme Dock Specialists
Industry Entertainment
Experience
Acme Dock Specialists   February 2015 - Present
Greater Kansas City Community Foundation  September 2014 - December 2014
Gail's Harley Davidson  April 2014 - May 2014
Service Management Group   January 2014 - March 2014
Belmont University  January 2013 - May 2013
Annual Tricky Hoedown   August 2012 - November 2012
West End Enterprises  February 2010 - February 2012
KMXV Mix 93.3   April 2009 - September 2009

Skills
Event Planning, Music Industry, Radio, Microsoft Excel, Social Media, Entertainment, Communication Skills, Writing, Microsoft Office, Organization, Event Management, Microsoft Word, PowerPoint, Administrative..., Business, Creative Writing, Problem Solving, Access Lists, Entrepreneurship, Accounting, Events, Mathematics, Singing, Acoustic Guitar, Personality, Music, Networking, Business Planning, Presentations, Fast Learner, Customer Service, Typing, YouTube, Outlook

Education
Belmont University   2009 — 2013
Bachelor of Business Administration (B.B.A.), Music Business

Lee's Summit West   2005 — 2009

Ralph O. Walton III Ralph O. Walton III Steamboat Springs, Colorado Details
Ralph O. Walton III's Service Management Group Experience June 1989 - June 1993
Job Principal at Cedar House Partners, LLC
Industry Real Estate
Experience
Cedar House Partners, LLC   April 2009 - Present
Saddlehorn   July 2006 - April 2009
Spanish Peaks Holdings   December 2002 - June 2006
Crested Butte Mountain Resort  July 1993 - June 2002
Service Management Group   June 1989 - June 1993
KPMG Peat Marwick  June 1985 - May 1989

Skills
real estate dev, Marketing, Strategic Planning, Marketing Strategy, Real Estate, Property Management, Contract Negotiation, Budgets, Business Strategy, Start-ups, Investment Properties, Negotiation, Mergers & Acquisitions, Selling, Sales, Real Estate Development, Finance, Entrepreneurship, Due Diligence, Market Analysis, Entitlements, Investments, Commercial Real Estate, Brokerage, Asset Management, Residential Homes, Real Estate Economics, Land Acquisition, Disposition

Education
Handelshögskolan (aka Stockholm School of Economics)   1988 — 1989
Exchange from NYU, International Business & Finance

New York University - Leonard N. Stern School of Business   1985 — 1987
MBA, Finance & Marketing

Duke University   1981 — 1985
AB, Public Policy Studies & Economics

Melissa Korbi Melissa Korbi Kansas City, Missouri Area Details
Melissa Korbi's Service Management Group Experience May 2005 - April 2006
Job Account Delivery Manager Client Experience Lead at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard  February 2014 - Present
HP Enterprise Services  June 2011 - Present
AMC Theatres  January 2011 - June 2011
Gentiva Health Services  June 2007 - December 2010
Indymac Bank  April 2006 - June 2007
Service Management Group   May 2005 - April 2006
Longview Community College  January 2001 - January 2002
Payless Cashways  January 2000 - January 2001
Commercial Federal Bank  January 1998 - January 2000

Skills
Vendor Management, Management, Testing, SharePoint, Process Improvement, Business Process, PeopleSoft, Access, Leadership, Security, Disaster Recovery, MS Project, Crystal Reports, SQL, Databases, Project Management, Visio, Networking, SDLC

Education
DeVry University   2002 — 2005
BSBA BIS, Business Information Systems

Longview Community   2001 — 2002
Associates of Arts

High School   1993 — 1997
Diploma

Longview Community
Associates of Arts

Christine Shanks Christine Shanks Kansas City, Missouri Area Details
Christine Shanks's Service Management Group Experience April 2011 - Present
Job Director, Technology at Service Management Group
Industry Market Research
Experience
Service Management Group   April 2011 - Present
Service Management Group   January 2010 - April 2011
Service Management Group   July 2006 - January 2010
Service Management Group   February 2005 - July 2006
Service Management Group   March 2004 - February 2005
North Kansas City School District  June 2000 - March 2004
Montgomery County R-II School District   August 1996 - June 2000

Skills
Certified Scrum Master..., SDLC, Agile Project Management, Software Project..., Visual Studio, CRM, Software Engineering, Databases, .NET, Business Intelligence, Analytics, Requirements Analysis, SQL, Vendor Management, Business Analysis, Software Development, C#, Microsoft SQL Server, SharePoint, ASP.NET, Project Portfolio..., Database Design, Agile Methodologies

Education
Baker University   2004 — 2006
MBA

University of Kansas   1991 — 1996
Bachelor of Science in Education, General & Earth Sciences

Joe Cardador Joe Cardador Kansas City, Missouri Area Details
Joe Cardador's Service Management Group Experience November 2007 - August 2014
Job Customer Experience Analyst and Consultant
Industry Research
Experience
Gongos  September 2014 - June 2015
Service Management Group   November 2007 - August 2014
Service Management Group   April 2005 - October 2007
Service Management Group   July 2003 - April 2005
Independent Consultant  September 1998 - June 2003
Colorado State University  August 1998 - August 2000
Conflict Resolution Center  March 1994 - July 1997
Goodwill Industries/Shoreline Occupational Services   June 1992 - November 1996

Skills
Survey research and..., Customer experience..., Leadership and..., Customer Insight, Questionnaire Design, Marketing Research, Market Research, Multivariate Statistics, Research Design, SPSS, Analytics, Competitive Intelligence, Survey Design, Data Analysis, Customer Satisfaction..., Cluster Analysis, Quantitative Research, SAS, Analysis, Customer Experience, Survey Research, Segmentation, Market Analysis

Education
Colorado State University   1997 — 2003
PhD, Industrial-Organizational Psychology

Colorado State University   2000 — 2001
MBA, Business Administration

University of California, Santa Cruz   1986 — 1989
BA, Psychology

LeighAnn Stanley LeighAnn Stanley Greater Minneapolis-St. Paul Area Details
LeighAnn Stanley's Service Management Group Experience May 2010 - July 2011
Job HR Manager
Industry Human Resources
Experience
Community Development, Inc  June 2011 - April 2014
Service Management Group   May 2010 - July 2011
GLS Companies  April 2007 - January 2009
Redeemer Health & Rehab   October 2002 - July 2007
Wickes Furniture  June 1999 - June 2006

Skills
Human Resources, Performance Management, Recruiting, Onboarding, Employee Benefits, Employee Engagement, Employee Relations, New Hire Orientations, HRIS, Workforce Planning, Talent Acquisition, Job Descriptions, Benefits Administration, Sourcing, Temporary Staffing, Customer Service

Education
Metropolitan State University   1993 — 1994
BA, Human Resources

Anoka Ramsey Community College   1989 — 1991
AAS, Office Management

Anoka Senior High   1983 — 1986
HS diploma, General

Jason Denney Jason Denney Kansas City, Missouri Details
Jason Denney's Service Management Group Experience May 2012 - Present
Job Software Engineer at Service Management Group
Industry Information Technology and Services
Experience
Service Management Group   May 2012 - Present
Active Point Studios   November 2013 - Present
Onkew Technology, LLC   October 2001 - September 2013
McKesson Provider Technologies  October 2008 - May 2012
Jack Henry & Associates  September 2001 - October 2008
Hook Up, Inc.   June 2000 - September 2001
Hagle Industries, Inc   June 1999 - May 2000

Skills
ASP.NET MVC, HTML 5, CSS3, jQuery, JavaScript, C#, Telerik, .Net, SQL Server, T-SQL, ASP.NET AJAX, WPF, Silverlight, WinForms, VB.NET, Visual Basic, ADO.NET, XAML, HTML, CSS, Java, JSP, J2EE, ColdFusion, IBM iSeries, RPG, CL, C++, Microsoft SQL Server, .NET, Web Applications, SQL, XML, ASP.NET, Visual Studio, Software Development, Databases

Education
Missouri Southern State University   1995 — 2000
Bachelor, Computer Science

Greg Ferguson Greg Ferguson Overland Park, Kansas Details
Greg Ferguson's Service Management Group Experience September 2012 - August 2013
Job Relationship Marketing Strategist at Intouch Solutions
Industry Marketing and Advertising
Experience
Intouch Solutions  October 2014 - Present
Resonate Relationship Clinic   September 2014 - Present
Premier Studios  September 2013 - August 2014
Service Management Group   September 2012 - August 2013
Summit Marketing  December 2006 - September 2012
Premier Studios  December 2003 - November 2006
Heart to Heart International  May 1996 - August 2001

Skills
Strategic Planning, Business, Program Management, Marketing, Customer Satisfaction, Direct Mail, Market Research, Strategy, Direct Marketing, New Business Development, Leadership, Management, Analysis, Marketing Communications, Integrated Marketing, Customer Insight, Retail, CRM, Business Development, Fundraising, Marketing Research

Education
MidAmerica Nazarene University   2012 — 2014
Master of Arts (M.A.)

Southern Nazarene University   1985 — 1989

Nazarene Theological Seminary
Master of Religious Education

Kurt Cederman Kurt Cederman Kansas City, Missouri Details
Kurt Cederman's Service Management Group Experience June 2012 - Present
Job Research Analyst at Service Management Group
Industry Market Research
Experience
Service Management Group   June 2012 - Present
Service Management Group   June 2012 - July 2013
Missouri State University  August 2010 - May 2012

Skills
SPSS, Survey Research, Research Design, Data Analysis, Survey Design, Customer Insight, Questionnaire Design, Organizational..., Qualitative Research, Quantitative Research, Research, Marketing Research, Analysis

Education
Missouri State University   2010 — 2012
Master of Science (M.S.), Industrial/Organizational Psychology

University of Waikato   2004 — 2008
Bachelor of Social Sciences, Psychology

Paul DeFoe Paul DeFoe Kansas City, Missouri Details
Paul DeFoe's Service Management Group Experience 2006 - 2007
Job Manager, Channel Support at Blue Cross and Blue Shield of Kansas City
Industry Insurance
Experience
Blue Cross and Blue Shield of Kansas City  2014 - Present
Saepio Technologies  2013 - 2014
Blue Cross Blue Shield of Kansas City  2011 - 2013
McGladrey  2007 - 2011
Service Management Group   2006 - 2007

Skills
Research Project..., Organizational..., Process Improvement, Strategic Planning, Market Research, Analytics, Management Consulting, Data Analysis, Marketing Strategy, CRM, Marketing, Business Development, Analysis, Financial Services, Business Strategy, Project Management, Account Management, New Business Development, Six Sigma, Strategy, Leadership, Cross-functional Team..., Competitive Analysis, Vendor Management, Salesforce.com, Consulting, Business Process..., Program Management, Business Intelligence, Management, Product Management, Direct Marketing

Education
University of Missouri-Columbia   2001 — 2005
Journalism

Avila University   2005 — 2008
Master of Business Administration (M.B.A.)

Avila University   2010 — 2013
Master of Science (MS)

Gary Broils, DBA, PMP, CLSSGB/BB Gary Broils, DBA, PMP, CLSSGB/BB Kansas City, Missouri Area Details
Gary Broils, DBA, PMP, CLSSGB/BB's Service Management Group Experience October 2009 - October 2011
Job Consulting Manager at McGladrey
Industry Management Consulting
Experience
McGladrey  October 2011 - Present
Colorado Technical University  May 2012 - May 2014
Service Management Group   October 2009 - October 2011
Service Management Group   April 2009 - October 2009
Adams-Gabbert & Associates  May 2008 - October 2009
YRC  May 2008 - February 2009
H&R Block  May 2004 - February 2008
Accenture  May 1998 - May 2004
Worldspan  October 1992 - May 1998
United States Marine Corps  October 1986 - October 1992

Skills
SDLC, Project Management, Process Improvement, Business Analysis, Management, Program Management, Project Planning, Management Consulting, Leadership, IT Strategy, Analysis, SharePoint, Integration, PMO, Strategic Planning, Business Intelligence, Data Analysis, Business Process..., Agile Methodologies, Visio, Microsoft SQL Server, Change Management, Enterprise Software, Training, Business Development, Outsourcing, Operations Management, Consulting, Team Building, Strategy

Education
University of Phoenix   2010 — 2014
Doctor of Business Administration (DBA)

University of Phoenix   2008 — 2009
MBA

Georgia State University   1994 — 1997
BBA

Chaminade University of Honolulu   1990 — 1992
AS

Chris Hennkens Chris Hennkens Kansas City, Missouri Area Details
Chris Hennkens's Service Management Group Experience 2008 - 2011
Job Program Manager Technology
Industry Information Technology and Services
Experience
the Sunflower Group  2013 - Present
Intouch Solutions  2011 - 2013
Service Management Group   2008 - 2011
VML, Inc.   2006 - 2008
Lockton Companies, Inc.   2002 - 2006
Sogeti USA  2001 - 2002
Cap Gemini America, Inc.   1998 - 2001
Ortho Computer Systems  1996 - 1998

Skills
Digital Strategy, CRM, Social Media Marketing, Strategic Planning, Digital Marketing, Interactive Marketing, Web Analytics, Social Networking, Project Planning, Market Research, SEO, Business Intelligence, E-commerce, PPC, Web Development, Text Analytics, Mobile Devices, Marketing Strategy, Advertising, SEM, Customer Insight, Brand Development, Start-ups, Email Marketing, Analytics, Strategy, Google Analytics, Digital Media, Social Media, Marketing, Management, Leadership, Marketing Communications

Education
Drake University   1991 — 1998
Masters, Communication

Drake University   1989 — 1991
Bachelor of Arts, Graphic Design

Cornell College   1987 — 1989
Business, Commercial Arts

Patrick Bruno Patrick Bruno Greater Los Angeles Area Details
Patrick Bruno's Service Management Group Experience December 2004 - April 2006
Job Senior UI/UX Designer at LoopNet
Industry Internet
Experience
CoStar Group  October 2014 - Present
Optimal Fusion Inc  April 2010 - September 2014
Helios Design Group   October 2006 - March 2010
Going Coastal Magazine   April 2006 - September 2006
Service Management Group   December 2004 - April 2006
Cyclone Components   March 2002 - December 2004
Mediastore   2000 - 2001
Valtronic Technologies (USA) Inc   1998 - 2000

Skills
Web Design, Branding & Identity, jQuery, CSS, SEO, Online Advertising, Email Marketing, Wordpress, HTML, Online Marketing, Front End Development, Web Development, Social Media Marketing, SEM, Graphics, Photography, Illustration, Ad Server Management, Responsive Design, JavaScript, Mobile Design, Wireframes, Graphic Design, Social Media, Advertising, Photoshop, Adobe Creative Suite, Dreamweaver, User Interface Design, PHP, Product Development, Responsive Web Design, Zendesk, Logo Design, HTML5, HTML Emails, HTML Scripting, Google Webmaster Tools, Google Analytics, Flash, DFP, Bootstrap, Basecamp, Adobe Design Programs, Ad Serving, Digital Media, User Experience, Illustrator, UI/UX

Education
College of the Canyons   1996 — 2001
Fine Art

Hart High School

Adam Orr Adam Orr Kansas City, Missouri Area Details
Adam Orr's Service Management Group Experience April 2008 - Present
Job Business Analyst at Service Management Group
Industry Market Research
Experience
Service Management Group   April 2008 - Present
Jacobson Companies  October 2007 - April 2008
Jacobson Companies  August 2006 - April 2008
Jacobson Companies  August 2005 - April 2008

Education
Graceland University   2000 — 2004

Highschool

Sunil Sodanapalli Sunil Sodanapalli Phoenix, Arizona Area Details
Sunil Sodanapalli's Service Management Group Experience May 2009 - November 2009
Job Contractor at American Express
Industry Information Technology and Services
Experience
American Express  October 2009 - Present
Service Management Group   May 2009 - November 2009
Sprint  November 2004 - April 2009
Auto-trol Technology  2003 - 2003

Skills
Oracle, SSIS, ASP.NET, SSRS, C#, Java, JavaScript, Business Objects, VBScript, Visual Basic, Microstrategy, C++, Microsoft SQL Server, SharePoint, Enterprise Architecture, MS Project, Requirements Analysis, SDLC, Business Analysis, Business Intelligence, Visual Studio, Software Project..., Microsoft Project

Education
University of Wyoming   2002 — 2003
Masters, Electrical and Computer Engineering

Jawaharlal Nehru Technological University   1998 — 2002
B.Tech

Sainik School Korukonda   1991 — 1996
High School

APRJC

Dennis Jones, CSTE Dennis Jones, CSTE Olathe, Kansas Details
Dennis Jones, CSTE's Service Management Group Experience December 2009 - September 2010
Job Quality Assurance Professional at CSC
Industry Information Technology and Services
Experience
CSC  April 2011 - Present
Service Management Group   December 2009 - September 2010
Compuware Corporation  May 2008 - May 2009
Compuware  March 2004 - May 2008
Compuware  March 2003 - July 2003
Compuware  July 1997 - December 2002
Compuware  May 1996 - July 1997

Skills
Testing, Quality Assurance, Test Planning, Regression Testing, System Testing, CSTE, Databases, Test Cases, Manual Testing, JIRA, SQL, Test Automation, Test Strategy, Selenium, Software Development, Software Quality..., Quality Center, User Acceptance Testing, Unix

Education
Kansas State University
MM, Music Education

Kansas State University
BS, Music Education

Ritenour High School

University of Arkansas
MBA, Computers and Business

Aarti Bajaj Judd, Ph.D. Aarti Bajaj Judd, Ph.D. Kansas City, Missouri Details
Aarti Bajaj Judd, Ph.D.'s Service Management Group Experience January 2014 - Present
Job Research Analyst at Service Management Group
Industry Research
Experience
Service Management Group   January 2014 - Present
University of Missouri-Kansas City  August 2011 - December 2013
Kansas City Area Education Research Consortium (KC-AERC)   August 2009 - December 2013
University of Kansas  August 2006 - May 2010

Skills
Stata, SPSS, SAS, Sociology, Quantitative Research, Research, Analysis, Education Policy, History, Educational Research, Program Evaluation, Statistics, Higher Education, Student Development, Research Design, Literature Reviews, Student Affairs, Grant Writing, Policy Analysis, Qualitative Research, Teaching, Policy, Data Analysis, Economics, Lecturing, University Teaching, Educational Leadership, Survey Research, Psychology, Program Development, Market Research

Education
University of Kansas   2006 — 2011
PhD, Educational Leadership & Policy Studies

Vanderbilt University   2004 — 2006
M.A., Economics (With Honors)

Columbia University in the City of New York   2003 — 2004
Post-Bacculaureate Certificate, Quantitative Studies

DePauw University   1999 — 2003
B.A., Major: Economics & Philosophy Minor: Sociology

High School

Katie Miller Katie Miller Kansas City, Missouri Area Details
Katie Miller's Service Management Group Experience January 2012 - July 2014
Job Senior Project Manager at Service Management Group
Industry Market Research
Experience
SMG - Service Management Group  July 2014 - Present
Service Management Group   January 2012 - July 2014
Service Management Group   December 2010 - January 2012
Gragg Advertising  September 2009 - December 2010
The Integer Group  September 2008 - June 2009
Monkeythis.com   August 2007 - August 2008
Hoyt Sherman Place  June 2006 - August 2006

Skills
Integrated Marketing, Marketing Communications, Account Management, Project Management, Analysis, Customer Experience, Written & Oral..., Market Research, Sales, Analytics, Marketing Strategy, Social Media, Data Analysis, Marketing, Social Media Marketing, Retail, Marketing Research, Customer Insight, Email Marketing, Direct Marketing, Digital Marketing, Advertising, Online Advertising

Education
Iowa State University   2004 — 2008
BA, Advertising, Journalism and Mass Communication, Public Relations

Dowling Catholic High School

Allison Hennigh Allison Hennigh Kansas City, Missouri Area Details
Allison Hennigh's Service Management Group Experience April 2012 - May 2014
Job Project Manager at SMG Service Management Group
Industry Food & Beverages
Experience
SMG - Service Management Group  April 2015 - Present
SMG - Service Management Group  May 2014 - April 2015
Service Management Group   April 2012 - May 2014
O'Malley's Inc.   April 2011 - April 2012
All Systems  February 2010 - April 2011
O'Malleys Inc.   March 2007 - February 2010
Kansas State Athletic Department   May 2008 - March 2009
Colbert Hills Golf Course  September 2006 - September 2007

Skills
Customer Service, Event Planning, Social Media Marketing, Public Relations, Marketing, Sales, Advertising, Social Networking, Social Media, Management, Sales Management, New Business Development, Newsletters, Project Management, Business Development, Graphic Design, Publicity, InDesign, Team Building, Account Management

Education
Kansas State University   2004 — 2009
Public Relations, Public Relations, Marketing, Business

Olwyn Jae Ojala Olwyn Jae Ojala Salinas, California Area Details
Olwyn Jae Ojala's Service Management Group Experience November 2008 - January 2009
Job Administrative Assistant II at Keurig Green Mountain
Industry Food & Beverages
Experience
Keurig Green Mountain  October 2012 - Present
The Muller Company  May 2012 - September 2012
Private Party  September 2009 - November 2011
Service Management Group   November 2008 - January 2009
DATACORE Marketing LLC  March 2007 - September 2008
NewStar Fresh Foods LLC  January 2003 - December 2006
Clear Channel Television, North Coast Hub   July 2000 - January 2003

Skills
Blackberry, People Skills, Streamline Processes, Organizing, Budgetary, Flow Charts, Outlook Express, PowerPoint, Accpac, Cognos, Filemaker Pro, Word, Confidentiality, Event Planning, Travel Management, Calendaring, Expenses, Office propriety, Graphs, Charts, Database Administration, Customer Service, Quickbooks, Quicken, Accounts Payable, Accounts Receivable, Payroll Processing, HR assistance, Office Equipment, Office design, Conference Rooms, Reception, Hotel Site Selection, Discretion, Calendars, Outlook, Office Management, Administrative Support, Administration, Invoicing, Scheduling, Telephone Skills, Time Management, Inventory Management, Administrative..., Budgets, Microsoft Word, QuickBooks, Team Building, Payroll

Education
Monterey Peninsula College   1983 — 1984
Interior Design

Graduate of Queens Girls High School
Arts

Andrew Klaasmeyer Andrew Klaasmeyer Overland Park, Kansas Details
Andrew Klaasmeyer's Service Management Group Experience December 2012 - October 2013
Job Director of Engineering at Valorem Consulting Group
Industry Information Technology and Services
Experience
Valorem Consulting Group  October 2013 - Present
Service Management Group   December 2012 - October 2013
Valorem Consulting Group, LLC  May 2011 - December 2012
Plattform Advertising  October 2007 - May 2011
Foundry Software   January 2004 - October 2007

Skills
C#, Microsoft SQL Server, WCF Services, SSAS 2008, Software Project..., JavaScript, ASP.NET, XML, Visual Studio, WCF, Project Management, IT Service Management, TFS, T-SQL, IIS, SQL, .NET

Education
Kansas State University   1995 — 1999
BS, Computer Science

Sarah Peek Sarah Peek Kansas City, Missouri Area Details
Sarah Peek's Service Management Group Experience January 2011 - Present
Job Thoughtful Communicator | Writing, Editing, Marketing, Content Development
Industry Marketing and Advertising
Experience
Service Management Group   January 2011 - Present
The College Network  December 2007 - January 2011
Community Foundation of the Quincy Area   2007 - 2007
Lyric Opera of Chicago  2005 - 2005

Education
Indiana University Bloomington   2003 — 2007
BA

University of Virginia   2006 — 2006
Institute for Shipboard Education – Semester at Sea

Kristin Haynes, MSM Kristin Haynes, MSM Kansas City, Missouri Area Details
Kristin Haynes, MSM's Service Management Group Experience March 2011 - Present
Job Sr. Manager, Marketing at SMG Service Management Group
Industry Marketing and Advertising
Experience
SMG - Service Management Group  January 2015 - Present
Service Management Group   March 2011 - Present
Time Warner Cable Business Class  September 2007 - February 2011
Time Warner Cable  April 2005 - September 2007
PlattForm Advertising  March 2004 - April 2005

Skills
Marketing Strategy, Business Development, Market Research, Marketing Management, Marketing, CRM, Direct Marketing, Public Relations, Integrated Marketing, Event Management, Budgets

Education
Baker University   2005 — 2007
MSM, Master of Science in Management

University of Central Missouri   2000 — 2003
BA, Marketing

Rachael Pegg Rachael Pegg Kansas City, Missouri Details
Rachael Pegg's Service Management Group Experience October 2012 - January 2015
Job Project Manager at Service Management Group
Industry Market Research
Experience
SMG - Service Management Group  February 2015 - Present
Service Management Group   October 2012 - January 2015
Service Management Group   May 2010 - September 2012
Tumi  October 2008 - May 2010
The Hinkebein Law Firm, LLC   April 2009 - March 2010
Nordstrom  November 2003 - October 2008

Skills
Access, Microsoft Office, Microsoft Excel, Account Management, Organizing, Documentation, Customer Service, Retail Management, Visual Merchandising, Customer Satisfaction, Sales, Analysis, Performance Management, Store Management, Strategic Planning, Software Documentation, Project Management, Management, Marketing

Education
Rockhurst University   2009 — 2010
Paralegal Certificate, Legal Assistant/Paralegal

Baker University

Baker University

Baker University

Lisa Strickland Lisa Strickland Kansas City, Missouri Area Details
Lisa Strickland's Service Management Group Experience June 2012 - Present
Job Sr. Sales Operations Analyst at SMG Service Management Group
Industry Market Research
Experience
SMG - Service Management Group  July 2015 - Present
SMG - Service Management Group  September 2014 - Present
Service Management Group   June 2012 - Present
Service Management Group   November 2008 - June 2012
ConAgra Foods  January 2004 - November 2008

Skills
Marketing, Strategic Planning, CRM, Management, Market Research, Analytics, Business Development, Sales, Salesforce.com, Marketing Research, PowerPoint, SharePoint, Marketing Strategy, Account Management

Education
Bellevue University   2003 — 2005
BA, Communication

Jenni (Welschmeyer) Mitchell Jenni (Welschmeyer) Mitchell Kansas City, Missouri Area Details
Jenni (Welschmeyer) Mitchell's Service Management Group Experience November 2011 - January 2014
Job Experience Director at Useagility
Industry Information Technology and Services
Experience
Useagility   January 2014 - Present
Service Management Group   November 2011 - January 2014
Service Management Group   January 2009 - November 2011
Service Management Group   October 2008 - January 2009
Service Management Group   August 2006 - October 2008

Skills
Strategic Planning, Project Management, Marketing Research, Market Research, Leadership, Team Building, Business Development, Agile Methodologies, Analytics, Data Analysis, Analysis, Marketing Strategy, Competitive Analysis, Customer Insight, Web Analytics, Cross-functional Team..., Management

Education
Missouri State University   2002 — 2005
BS, Communication

Fatima High School   1999 — 2002

Cooper

Carolyn Lindquist Carolyn Lindquist Kansas City, Missouri Area Details
Carolyn Lindquist's Service Management Group Experience August 2011 - January 2015
Job Director of Operations at Missouri Sewing
Industry Retail
Experience
Missouri Sewing Machine Co   January 2015 - Present
Service Management Group   August 2011 - January 2015
Service Management Group   June 2008 - August 2011
Service Management Group   October 2006 - June 2008
Service Management Group   April 2005 - October 2006
MarketTools  May 2004 - April 2005

Skills
SPSS, Survey Design, Quantitative Research, Survey Research, Market Research, Questionnaire Design, Analytics, Research Design, Qualitative Research, Data Analysis, Statistics, Customer Satisfaction..., Market Analysis, CRM, Text Analytics, Project Management, Analysis, Salesforce.com

Education
Minnesota State University, Mankato   2002 — 2004
M.A., Industrial/Organizational Psychology

University of Missouri-Columbia   1998 — 2002
BA, Psychology

Brad Mathews Brad Mathews Kansas City, Missouri Area Details
Brad Mathews's Service Management Group Experience June 2011 - August 2011
Job Director of Purchasing at ATC Truck Covers
Industry Automotive
Experience
ATC Truck Covers   May 2012 - Present
Perceptive Software  January 2012 - June 2012
Service Management Group   June 2011 - August 2011
Beckman Motors   May 2010 - August 2010

Skills
Data Analysis, Automation, XML Databases, Microsoft SQL Server, Network Administration, Leadership, Microsoft Excel, Microsoft Office, Process Improvement, Customer Service, Wireless Networking, Presentations, Software Documentation, Negotiation

Education
Kansas State University   2007 — 2011
Bachelor of Science, Management Information Systems; Minor, Economics

Evan Hegi Evan Hegi Kansas City, Missouri Details
Evan Hegi's Service Management Group Experience September 2011 - Present
Job Research Analyst at Service Management Group
Industry Research
Experience
Service Management Group   September 2011 - Present
Environmental ManagementMissouri State University   August 2009 - May 2011
Sisters of Mercy Health System  July 2010 - January 2011

Skills
SPSS, Data Analysis, Survey Research, Survey Design, Statistics, Research, Teaching, Research Design, Multivariate Statistics, Market Research, Psychology, Quantitative Research, Organizational..., Qualitative Research, Questionnaire Design, Leadership Development

Education
Missouri State University   2009 — 2011
Masters, industrial and organizational psychology

Missouri State University   2005 — 2009
Bachelor of science, psychology

Laura Knowles Laura Knowles Kansas City, Missouri Area Details
Laura Knowles's Service Management Group Experience June 2008 - December 2009
Job PMP, Human Resources Specialist at U.S. Office of Personnel Management
Industry Human Resources
Experience
U.S. Office of Personnel Management   December 2009 - Present
Service Management Group   June 2008 - December 2009
Missouri State University  2006 - 2008

Education
Missouri State University   2006 — 2008
M.S., Industrial/Organizational Psychology

University of Northern Iowa   2002 — 2006
B.A., Psychology

Christopher Charczuk Christopher Charczuk Greater Boston Area Details
Christopher Charczuk's Service Management Group Experience April 2007 - September 2007
Job Director of Conversion and Analytics at Exclusive Concepts
Industry Internet
Experience
Exclusive Concepts  May 2015 - Present
Exclusive Concepts  January 2014 - May 2015
Exclusive Concepts  June 2012 - January 2014
Exclusive Concepts  June 2010 - June 2012
TechTarget  September 2009 - June 2010
Penton Media  September 2007 - August 2009
Service Management Group   April 2007 - September 2007
Midwest Sound and Lighting   May 2006 - August 2006

Skills
E-commerce, Web Analytics, SEO, HTML, Web Design, Analytics, Social Media, Omniture, Google Analytics, Conversion Optimization, Marketing, CSS, Landing Page..., SEM, Google Webmaster Tools, Online Marketing, Organic Search

Education
University of Central Missouri   2002 — 2006
Bachelor's, Music with an emphasis in Music Technology

Iowa State University   1999 — 2002
None, Computer Engineering

Courtney L. Cameron Courtney L. Cameron Indianapolis, Indiana Area Details
Courtney L. Cameron's Service Management Group Experience September 2009 - February 2012
Job Creative Project Manager + Spreadsheet Fan!
Industry Events Services
Experience
Chip Ganassi Racing Teams  December 2014 - September 2015
Chip Ganassi Racing Teams  November 2013 - December 2014
Olympia Media Group  May 2013 - September 2013
Diamond Merckens Hogan  February 2012 - May 2013
Service Management Group   September 2009 - February 2012
Mammoth, Inc.   June 2009 - September 2009
the Sunflower Group  March 2008 - May 2009
the Sunflower Group  August 2006 - March 2008
Project AIM   June 2005 - August 2006

Skills
Account Management, Market Research, Event Planning, Public Speaking, Organizing, Customer Insight, Project Management, Requirements Analysis, Leadership, Data Analysis, Analytics, Marketing Research, Analysis, Cross-functional Team..., CRM, Marketing, Program Management, Team Leadership, Project Planning, Online Advertising, Sales, Marketing Strategy, Marketing Communications, Fundraising, Management

Education
Webster University
Master of Arts, Marketing

Kansas State University   2000 — 2005
Bachelor of Arts, Psychology

Nichole Wright Nichole Wright Kansas City, Missouri Area Details
Nichole Wright's Service Management Group Experience September 2013 - Present
Job Director, Client Services at Service Management Group
Industry Market Research
Experience
Service Management Group   September 2013 - Present
Service Management Group   November 2006 - January 2013
ARAMARK Healthcare  May 2003 - November 2006

Skills
Project Management, Data Analysis, Strategic Planning, Market Research, Process Improvement, Survey Design, SPSS, Quantitative Research, Analysis, Access, CRM, Analytics, Customer Insight, Leadership, Management, Marketing Research, Questionnaire Design, Survey Research, Team Leadership

Education
Missouri State University   1997 — 2002
Dietetics, Biomedical Sciences, General

Ashley Knitter Ashley Knitter Kansas City, Missouri Area Details
Ashley Knitter's Service Management Group Experience June 2014 - Present
Job Senior Solution Analyst at Service Management Group
Industry Market Research
Experience
Service Management Group   June 2014 - Present
Service Management Group   April 2012 - June 2014
Farmers Insurance  October 2011 - March 2012
McAuley & Crandall, PA   January 2010 - October 2011
Gragg Advertising  May 2009 - July 2009
Coldwell Banker All American Real Estate   April 2005 - August 2005

Education
Missouri State University   2005 — 2009
Bachelor of Science, Marketing Research

Ben Lindsay Ben Lindsay Chicago, Illinois Details
Ben Lindsay's Service Management Group Experience December 2013 - November 2014
Job Consumer Insights and Market Research Analyst
Industry Research
Experience
comScore, Inc.   March 2015 - Present
Service Management Group   December 2013 - November 2014
Lexmark International, Inc.   August 2013 - December 2013
Eastern Kentucky University  August 2013 - December 2013
The Matrix Group, Inc  April 2013 - August 2013
Eastern Kentucky University  August 2012 - December 2012
Eastern Kentucky University  January 2012 - July 2012

Skills
Data Analysis, SPSS, SAS, Research Design, Quantitative Research, Qualitative Research, APA, PsycINFO, EBSCO, Academic Databases, Academic Search Premier, Psychology, Experimental Psychology, Multivariate Statistics, Survey Design, Usability Testing, Morae, PowerPoint, Minitab, R, Wincross, SQL, Microsoft Excel, Editing, Factor Analysis, ANOVA, Regression Analysis, Data Collection, Structural Equation..., Statistics, Research, Market Research, Microsoft Office, Analysis, Survey Research, Marketing Research, Customer Insight, Higher Education, Program Evaluation, Statistical Data...

Education
Eastern Kentucky University   2011 — 2013
Master's degree, Research and Experimental Psychology, 3.4

Eastern Kentucky University   2006 — 2011
Bachelor of Science (B.S.), General Psychology

Allison Polanis Allison Polanis Leawood, Kansas Details
Allison Polanis's Service Management Group Experience April 2008 - April 2012
Job Senior Quantitative Analyst at The Pert Group
Industry Market Research
Experience
The Pert Group  April 2012 - November 2013
Service Management Group   April 2008 - April 2012
Federal Reserve Bank of St. Louis  January 2007 - April 2008

Skills
SPSS, SAS, Microsoft Office, Python, Wincross, Stata, Market Research, Quantitative Research, Quantitative Analytics, Microsoft Excel, PowerPoint, Blogging, Segmentation, Factor Analysis, Databases, Analysis, Data Analysis, Access, Survey Research, Research, Logistic Regression, Customer Insight, Economics, Statistics, Marketing Research, Survey Design, Analytics

Education
University of North Carolina at Greensboro   2005 — 2006
Master of Arts, Applied Economics

Agnes Scott College   2001 — 2005
Bachelor of Arts, Mathematics and Economics

American University

Melissa Bray Melissa Bray Leawood, Kansas Details
Melissa Bray's Service Management Group Experience September 2005 - February 2011
Job Account Manager at iModules Software
Industry Computer Software
Experience
iModules Software  July 2013 - Present
Saepio Technologies  February 2011 - Present
Service Management Group   September 2005 - February 2011

Skills
Process Improvement, Analytics, Management, Microsoft Office, Quality Assurance, Market Research, Leadership, Data Analysis, Project Management, Training, Customer Satisfaction, Account Management, CRM, Business Intelligence, Social Media Marketing, Customer Insight, Call Centers, Salesforce.com, Business Analysis, Marketing

Education
Baker University   2004 — 2006
MBA, Business Administration

Northwest Missouri State University   1991 — 1996
BS, Elementary and Early Childhood Education

Reuben James Reuben James Kansas City, Missouri Area Details
Reuben James's Service Management Group Experience June 2009 - April 2012
Job Research Specialist at Ascend Learning
Industry Market Research
Experience
Ascend Learning  April 2012 - Present
Ascend Learning  April 2012 - December 2013
Service Management Group   June 2009 - April 2012

Skills
Research Design, Survey Design, SPSS, Survey Research, Analytics, Marketing Research, Market Research, Questionnaire Design, Data Analysis, Customer Insight, Quantitative Research, Statistics, Multivariate Statistics, Qualitative Research, Segmentation, Analysis

Education
Missouri State University   2007 — 2009
M.S., Industrial/Organizational Psychology

The University of Alabama in Huntsville   2003 — 2007
B.A., Psychology

Brian Baxter Brian Baxter Lawrence, Kansas Area Details
Brian Baxter's Service Management Group Experience January 2013 - Present
Job Solution Developer at Service Management Group
Industry Information Technology and Services
Experience
Service Management Group   January 2013 - Present
Service Management Group   April 2012 - December 2012
Service Management Group   August 2011 - April 2012

Skills
Databases, SQL, Microsoft SQL Server, T-SQL, C#, Visual Studio

Education
Briar Cliff University   2002 — 2007
Bachelor of Arts, Computer Science

Todd Leach Todd Leach Kansas City, Missouri Area Details
Todd Leach's Service Management Group Experience January 2013 - Present
Job Vice President, Client Services at Service Management Group
Industry Market Research
Experience
Service Management Group   January 2013 - Present
Service Management Group   July 2008 - January 2013
H&R Block Financial Advisors  October 2006 - July 2008
Cerner Corporation  July 2004 - October 2006
DST Output  September 2001 - June 2004
Appleton Papers  September 2000 - September 2001
Farm Credit Services  November 1997 - September 2000
Mutual of Omaha  May 1994 - November 1997
Omaha Housing Authority  1992 - 1994

Skills
Market Analysis, Market Research, Business Strategy, Competitive Intelligence, Team Leadership, Customer Insight, Marketing Research, Brand Loyalty, Customer Experience, Marketing Strategy, Account Management, Strategic Planning, Leadership, Marketing Management, Customer Satisfaction, Analysis, Business Intelligence, New Business Development, Analytics, CRM, Competitive Analysis, Segmentation, Data Analysis, Strategy, Project Management

Education
Bellevue University   1999 — 2000
MBA, Business Administration

University of Nebraska at Omaha   1994 — 1996
Sociology

Northwestern College   1989 — 1993
BA, Political Science, Sociology

Aaron Niemeier Aaron Niemeier Kansas City, Missouri Area Details
Aaron Niemeier's Service Management Group Experience May 2005 - December 2005
Job
Industry Hospital & Health Care
Experience
Cerner Corporation  July 2015 - Present
Crawl For Cancer, Inc.   September 2001 - Present
Cerner Corporation  January 2013 - June 2015
Cerner Corporation  August 2008 - December 2012
Cerner Corporation  January 2006 - July 2008
Service Management Group   May 2005 - December 2005
Cerner Corporation  August 2002 - December 2005
Sprint  2000 - 2002

Skills
Process Improvement, Project Management, Healthcare Information..., Strategic Planning, Program Management, Healthcare, Business Analysis, Project Planning, Integration, Analysis, Data Analysis, SharePoint, Software Documentation, Consulting, Visio, Business Intelligence, Leadership, EMR, Budgets, Training, Management, Strategy, Social Media

Education
Culver-Stockton College   1996 — 2000
BS, Business Administration

Jefferson City High School   1993 — 1996

Kylee Davis Kylee Davis Greater Nashville Area Details
Kylee Davis's Service Management Group Experience April 2008 - September 2009
Job Sales and Marketing Coordinator at California Closets
Industry Retail
Experience
California Closets  February 2015 - Present
Results Physiotherapy  July 2012 - February 2015
Centennial High School  July 2010 - July 2012
Alliance Volleyball Club  October 2010 - May 2011
Fleet Feet Sports - Nashville   October 2009 - October 2010
Service Management Group   April 2008 - September 2009
Raymore-Peculiar High School  August 2006 - June 2008
Gould, Thompson & Bucher, PC   October 2005 - April 2008
University of Missouri-Kansas City  August 2004 - March 2005

Skills
Customer Service, Social Media, Volleyball, Public Speaking, PowerPoint, Event Management, Microsoft Office, Marketing, Microsoft Excel, Sports, Microsoft Word, Sales, Healthcare

Education
Emporia State University   1998 — 2003
BFA, Communications

Vance Lowe Vance Lowe Hattiesburg, Mississippi Area Details
Vance Lowe's Service Management Group Experience July 2006 - August 2007
Job Senior Project Manager at Magenic
Industry Information Technology and Services
Experience
Magenic  September 2013 - Present
Geocent  November 2008 - September 2013
Cybergate, Inc.   September 2007 - October 2008
Service Management Group   July 2006 - August 2007
Hattiesburg American  July 2003 - February 2006

Skills
Agile, HTML, CSS, XML, jQuery, Certified Scrum Master..., Certified Scrum..., Certified Usability..., BPMN, Usability Testing, Usability Design, Project Facilitation, Agile Methodologies, Project Management, Scrum, Web Applications, SQL, Usability Engineering, JavaScript, Web Development, Maven, Usability, Visual Studio, Software Design, Requirements Analysis, AJAX, Agile Project Management, Web Services, Design Patterns, PostgreSQL, Software Project..., Software Development, SOA, Software Engineering, Continuous Integration, SOAP, Eclipse, Spring, VB.NET, .NET, Java Enterprise Edition, UML, SDLC, Object Oriented Design, Ant, ASP.NET, JBoss Application Server

Education
Full Sail University   2001 — 2003
Digital Media

phs

Layne Anonsen Layne Anonsen Kansas City, Missouri Area Details
Layne Anonsen's Service Management Group Experience June 2011 - March 2014
Job Senior Project Manager at Service Management Group
Industry Market Research
Experience
Service Management Group   June 2011 - March 2014
Service Management Group   January 2009 - June 2011
Service Management Group   November 2006 - January 2009

Skills
Customer Insight, Analytics, Survey Research, Questionnaire Design, Marketing Research, Market Research, Quantitative Research, Survey Design, Segmentation, Qualitative Research, Competitive Intelligence, Research Design

Education
University of Missouri-Kansas City   2003 — 2005
Bachelor Business Administration

Central Methodist College   2001 — 2003
International Business

Donisha Richardson Donisha Richardson Kansas City, Missouri Area Details
Donisha Richardson's Service Management Group Experience 2007 - 2009
Job Reporting Analyst at Deffenbaugh Industries
Industry Information Technology and Services
Experience
Deffenbaugh Industries  February 2013 - Present
Commerce Bank  November 2009 - February 2013
Service Management Group   2007 - 2009
Ciber  May 2006 - April 2007
Asurion  May 2005 - May 2006
NovaStar  2003 - 2005
NovaStar Financial, Inc.   2003 - 2005
Communitech  2002 - 2003
H & R Block  2001 - 2002

Skills
Business Objects, VBA, Microsoft SQL Server, AQT, Databases, Testing, Windows, Query Tool, Test Planning, T-SQL, Quality Assurance, SDLC, Visio, Oracle, SharePoint

Education
National American University   2003 — 2005
Bachelors of Science IT emph. Database Administration, Information Technology

Pete Russitano Pete Russitano Greater New York City Area Details
Pete Russitano's Service Management Group Experience December 2011 - Present
Job Web Design / Print & Event Mktg / Media Strategy
Industry Marketing and Advertising
Experience
The Tal Companies   June 2014 - Present
HLNY - Healthcare Leaders of New York  August 2009 - Present
Municipal Leasing Consultants   December 2002 - Present
P&M Doors   August 2013 - Present
Americas Hardware   March 2012 - Present
SBGA Mid-Hidson Zone   2009 - Present
Atlantic Westchester, Inc.   February 2012 - Present
New York Superintendents of School Buildings & Grounds - Southeastern Chapter   August 2011 - Present
SSC, Inc.   October 2007 - Present
Service Management Group   December 2011 - Present

Skills
Web Design, Digital Media Strategy, Branding & Identity, User Interface Design, SEO, Website Development, Copywriting, Social Media Marketing, Corporate Identity, Logo Design, Graphics, WordPress, Web Development, Marketing, E-commerce, Email Marketing, Print Design, Creative Direction, Trade Show Graphics, Signage Systems, Branded Environments, Adobe Creative Suite, HTML, Advertising, User Experience, Branded Wearables, Vehicle Graphics

Education
Art Institute of Pittsburgh   1981 — 1983
Associate of Arts (AA), Graphic Communications

Evan Wright Evan Wright Kansas City, Missouri Area Details
Evan Wright's Service Management Group Experience June 2011 - Present
Job Senior Research Analyst
Industry Research
Experience
Service Management Group   June 2011 - Present
UMKC  January 2013 - Present
Systems Material Handling  December 2009 - June 2011
YRC Worldwide  September 2007 - September 2009

Skills
Data Analysis, Survey Research, Survey Design, SPSS, Logistic Regression, Linear Regression, Factor Analysis, ANOVA, Multivariate Statistics, Pricing Strategy, Quantitative Research, Questionnaire Design, Analytics, Quantitative Analytics

Education
University of Missouri-Kansas City   2009 — 2011
M.A., Economics

Baker University   2003 — 2007
B.S., Mathematics, Economics

Brandi Mathews Cotnoir Brandi Mathews Cotnoir Greater Minneapolis-St. Paul Area Details
Brandi Mathews Cotnoir's Service Management Group Experience August 2008 - February 2009
Job Self Employed
Industry Marketing and Advertising
Experience
Cotnoir Family   February 2009 - Present
Service Management Group   August 2008 - February 2009
ScottMadden, Inc.   June 2005 - July 2008
Ashton Woods Homes  June 2004 - August 2004
SportsCare, USA   March 2000 - June 2003

Skills
Cross-functional Team..., Competitive Analysis, Management, Leadership, Business Development, Market Research, Change Management

Education
Emory University - Goizueta Business School   2003 — 2005
MBA, Marketing Strategy

Troy University   1995 — 1999
BA, Biological Sciences

Tammy Taphorn Tammy Taphorn Kansas City, Missouri Area Details
Tammy Taphorn's Service Management Group Experience December 2000 - October 2009
Job Business & Technology Consultant | Assist Clients in Seizing Growth Opportunities & Meeting Business Objectives
Industry Information Technology and Services
Experience
TriPointe Consulting, LLC   October 2013 - Present
Perceptive Software  May 2011 - Present
Perceptive Software  January 2010 - May 2011
Service Management Group   December 2000 - October 2009
Medi-Flex Hospital Products, Inc.   1993 - 1998

Skills
Change Management, Marketing Strategy, Cross-functional Team..., Strategic Planning, Business Intelligence, Account Management, Product Development, Analytics, Management, Access, Program Management, Analysis, Data Analysis, B2B, Cloud Computing, CRM, Competitive Analysis, Project Management, Consulting, Business Analysis, Vendor Management, Process Improvement, Business Process..., Salesforce.com, Strategy, Requirements Analysis, Enterprise Software, Business Process

Education
Kansas State University   1987 — 1991
Bachelor of Science (BS), Business Administration, Management and Operations

Mendy Rose Mendy Rose Kansas City, Missouri Area Details
Mendy Rose's Service Management Group Experience December 2013 - Present
Job Project Manager at Service Management Group
Industry Entertainment
Experience
Service Management Group   December 2013 - Present
Merlin Entertainments  August 2011 - December 2013
New Theatre Restaurant  October 2002 - July 2011
California Speedway  October 1996 - November 2000
Atlanta Olympics   1996 - 1996
Silver Dollar City, Inc   May 1989 - August 1995

Skills
Marketing, Public Relations, Social Media, Advertising Management, Tourism, Special Event..., Online Advertising, Sales, Communication, Project Management, B2B, Marketing Strategy, Event Management, Ticket Sales, Management, Event Planning

Education
Missouri State University   1986 — 1991
Bachelor of Science, Marketing and Communications

Fort Osage High School   1982 — 1986

Lisa Cahoon Lisa Cahoon Overland Park, Kansas Details
Lisa Cahoon's Service Management Group Experience April 2009 - October 2009
Job Marketing Manager at Sprint
Industry Telecommunications
Experience
Sprint  October 2012 - Present
Sprint  December 2009 - September 2012
Service Management Group   April 2009 - October 2009
American Century Investments  February 2003 - November 2008
American Century Investments  February 2001 - February 2003
American Century Investments  May 1998 - February 2001
American Century Investments  August 1991 - May 1998

Skills
Analytics, Project Management, Strategic Planning, CRM

Education
Baker University   2000 — 2002
MBA, Business

University of Iowa   1987 — 1991
BBA, Marketing (Major)/Communications (Minor)

Timothy Whittaker Timothy Whittaker Pittsburgh, Pennsylvania Details
Timothy Whittaker's Service Management Group Experience October 2004 - September 2006
Job Data Scientist at F.N.B. Corporation
Industry Market Research
Experience
F.N.B. Corporation   February 2015 - Present
F.N.B. Corporation   August 2014 - February 2015
Dick's Sporting Goods  January 2012 - August 2014
University of Kansas  August 2009 - January 2012
GE Money  September 2006 - August 2009
Service Management Group   October 2004 - September 2006
Liberty Mutual Group  2002 - 2003

Skills
Statistical Modeling, SAS, Statistics, Data Analysis, SPSS, Predictive Modeling, Analytics, Data Mining, SAS programming, SQL, R, Econometrics, Quantitative Analytics, Python, Mathematical Analysis, Analysis, Time Series Analysis, Visual Basic, LaTeX, Machine Learning, Business Intelligence, VBA, Matlab, Microsoft Excel, Statistical Data..., Statistical Inference, Statistical Learning, Java, Scala, HDFS, MapReduce, Hadoop

Education
University of Kansas   2009 — 2012
M.A., Mathematics

Bowling Green State University   2003 — 2004
M.A., Economics

Clarion University of Pennsylvania   1998 — 2002
B.S., Economics

Steve Mohr Steve Mohr Washington D.C. Metro Area Details
Steve Mohr's Service Management Group Experience 2000 - 2006
Job Software Developer at ARTS/NASA
Industry Information Technology and Services
Experience
ARTS/NASA   May 2014 - Present
21CT  August 2012 - May 2014
Social & Scientific Systems  September 2006 - August 2012
service management group   2000 - 2006

Skills
Databases, Microsoft SQL Server, JavaScript, Access, Data Analysis, VBA, Oracle, PL/SQL, Management, Microsoft Excel, SQL, Training

Education
University of Missouri-Kansas City   1998 — 2000
Bachelors, Computer Science

Montgomery College
aa, fine art

Sandy Spring Friends

Lyndsey Carlson Lyndsey Carlson Minneapolis, Minnesota Details
Lyndsey Carlson's Service Management Group Experience June 2010 - March 2011
Job Financial Case Manager II at Hazelden Betty Ford Foundation
Industry Hospital & Health Care
Experience
Hazelden Betty Ford Foundation  March 2015 - Present
Hazelden Foundation  March 2011 - March 2015
Service Management Group   June 2010 - March 2011
The Storefront Group  September 2007 - May 2010
Customer Traac  2006 - 2007

Skills
Group Therapy, Counseling, Mental Health, Family Therapy, Adolescents, Behavioral Health, Chemical Dependency, Substance Use Disorders, Admissions, Health Insurance, Contract Management, Crisis Intervention, Psychotherapy

Education
North Hennepin Community College   2005 — 2008
AAS, Law Enforcement

Peter Muchiri Peter Muchiri Lawrence, Kansas Area Details
Peter Muchiri's Service Management Group Experience February 2006 - May 2012
Job Software Engineer at United BioSource Corporation
Industry Market Research
Experience
United BioSource Corporation  December 2012 - Present
the Sunflower Group  March 2012 - November 2012
Service Management Group   February 2006 - May 2012
Wright Career Colleges  January 2005 - June 2007

Skills
SSRS, SSIS, T-SQL, SharePoint, Access, Data Analysis, Microsoft SQL Server, SQL, VB.NET, ETL, Business Intelligence, Data Warehousing, Databases, Database Design, Visio, VBA, Visual Basic, SAS, VBScript, Visual Studio, Active Directory, Data Modeling, .NET, Analytics, Integration, JavaScript, SDLC

Education
Keller Graduate School of Management of DeVry University   2011 — 2012
Masters, Information Systems Management

DeVry University   2001 — 2003
Bachelor's, Computer Information Systems

James W. Ellis III James W. Ellis III Kansas City, Missouri Area Details
James W. Ellis III's Service Management Group Experience June 2013 - Present
Job New competitive insights through location analytics and mobile research
Industry Market Research
Experience
Service Management Group   June 2013 - Present
Yellowbook  July 2011 - May 2013
LINEAGE  August 2009 - May 2011
Toshiba Business Solutions  2007 - 2009

Skills
Advertising, Sales, Sales Management, Cold Calling, Account Management, B2B, Sales Presentations, Sales Process, New Business Development, Direct Sales, Salesforce.com, Selling, Lead Generation, Leadership, Training, Perception Management

Education
Buena Vista University   2003 — 2007
Bachelor of Arts (BA), Philosophy and Religious Studies / Communication

Shawnee Mission South   1999 — 2003

Kimberly Lampkin Kimberly Lampkin Kansas City, Kansas Details
Kimberly Lampkin's Service Management Group Experience March 2008 - March 2013
Job Database Developer
Industry Education Management
Experience
Grantham University  August 2014 - Present
USA 800  April 2013 - May 2014
Service Management Group   March 2008 - March 2013

Skills
T-SQL, Microsoft SQL Server, SQL, SSIS, Visual Studio, SSRS, Analytics, Databases, Data Analysis

Education
Park University   2014 — 2016
Bachelor of Business Administration (B.B.A.), International Business

Kansas City Kansas Community College   2013 — 2013
Associate of Arts (AA)

Jared Osguthorpe Jared Osguthorpe Portland, Oregon Details
Jared Osguthorpe's Service Management Group Experience August 2007 - June 2010
Job Database Administrator at State of Oregon
Industry Information Technology and Services
Experience
State of Oregon  July 2015 - Present
Central Washington University  December 2012 - July 2015
Iowa State University  October 2010 - July 2012
Service Management Group   August 2007 - June 2010

Skills
CompTIA Certifications:..., Databases, Microsoft SQL Server, Information Technology, SQL, System Administration

Education
Florida Institute of Technology   2005 — 2007
Master of Science, Computer Information Systems

Brigham Young University   2000 — 2004
Bachelor of Science, Geography/Anthropology

William Hastings William Hastings Kansas City, Missouri Details
William Hastings's Service Management Group Experience June 2013 - Present
Job Project Analyst at Service Management Group
Industry Research
Experience
Service Management Group   June 2013 - Present
Kansas State University  January 2011 - December 2012
Backbar USA   June 2010 - December 2010

Skills
Marketing, Hospitality, Hospitality Management, Hospitality Industry, Food & Beverage, Revenue Analysis, SPSS, Survey Research, Food, Leadership, Market Research, Training, Time Management, PowerPoint

Education
Kansas State University   2011 — 2012
M.S. Foodservice Management & Dietetics, Marketing within the Hospitality & Foodservice Industry

University of Nevada-Las Vegas   2007 — 2010
B.S. Hotel Management, Hospitality Management

Lisa Wrisinger Lisa Wrisinger Olathe, Kansas Details
Lisa Wrisinger's Service Management Group Experience October 2012 - March 2014
Job Solution Services Analyst at Optum
Industry Information Technology and Services
Experience
Optum  March 2014 - Present
Service Management Group   October 2012 - March 2014
Optum  October 2000 - September 2012
Black & Veatch / BV Solutions Group   January 1998 - January 2000

Skills
Manual Testing, Automated Testing, SQL, Writing Documentation, Test Plan Writing, Requirements Analysis, Data Analysis, Test Script Writing, SoapUI Testing, TFS, Microsoft Test Manager

Education
Missouri State University   1993 — 1998
BS, Hospitality Administration/Management

Universidad Iberoamericana, Ciudad de México   1997 — 1997
Minor, Spanish Language

Natalie Koloc Natalie Koloc Hopkins, Minnesota Details
Natalie Koloc's Service Management Group Experience December 2013 - Present
Job Qualified Professional / Case Manager at Service Management Group
Industry Nonprofit Organization Management
Experience
Service Management Group   December 2013 - Present
Service Management Group   October 2011 - December 2013
Fairview Health Services  June 2005 - October 2011

Skills
Communication, Master Scheduling, Client Co-ordination, Office Procedures, Customer Service, Case Managment, Fundraising

Education
Metropolitan State University   2014 — 2016
Bachelor's Degree, Social work

Century College   2008 — 2014
Associate's Degree, Human Services, General, 3.75

Tom Dai Tom Dai Edison, New Jersey Details
Tom Dai's Service Management Group Experience October 2007 - September 2009
Job BI Consultant at SmartWorks,LLC
Industry Information Technology and Services
Experience
Covidien  September 2012 - Present
EF Education First  August 2011 - September 2012
Marshall & Ilsley Bank  May 2010 - July 2011
Cigna  October 2009 - April 2010
Service Management Group   October 2007 - September 2009

Skills
Microsoft SQL Server, SSRS, SSIS, SSAS 2008, SQL Tuning, SQL Server Management..., C#, Business Intelligence, Business Intelligence..., Performance Monitor, Event Viewer, Profiler, Performance Tuning, Query Analyzer, SQL Agent, Database Engine Tuning..., Access, OLAP, OLTP, T-SQL, T-SQL Stored Procedures, Java, JavaScript, VB.NET, SQL, HTML, CSS, XML, Visio, Crystal Reports, Erwin, Report Builder

Education
Southern New Hampshire University   2011 — 2013
Master of Science (MS), Information Technology, 3.5

Kansas State University   2006 — 2010
Bachelor of Science (BS), Management Information Systems, 3.3

Next

Select page

1 2 3


Similar Companies

Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY