ServiceBench Company
Industry: Software company
DescriptionHeadquarters: Fairfax, VA Founded: 1995 Parent organization: Asurion
ServiceBench List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at ServiceBench. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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ServiceBench Employees
Employee
Years
Job
Industry
Heather Stevens Heather Stevens's ServiceBench Experience September 2006 - March 2009
Job Senior Level Product Management Professional
Industry Computer Software
Experience
Raytheon Cyber Products May 2014 - Present
Content Analyst Company September 2012 - April 2014
iFanXP March 2011 - August 2012
Dering & Estrada April 2009 - July 2012
ServiceBench September 2006 - March 2009
ServiceBench March 2004 - September 2006
JPMorgan Chase Vastera 1999 - 2004
Brokerpower 1999 - 1999
Time Warner Inc. 1997 - 1999
Carmichael International Service 1995 - 1997
Skills
Cross-functional Team..., Business Analysis, Project Planning, Consulting, Budgets, Resource Management, Benchmarking, Process Improvement, Team Leadership, SaaS, Product Management, Agile Methodologies, Business Intelligence, SDLC, Product Marketing, Scrum, Cloud Computing, Product Development, Analytics, Requirements Analysis, Start-ups, Project Management, Enterprise Software, Software Development, Salesforce.com, Management, Business Process, Leadership, Requirements Gathering, Mobile Applications, Mobile Devices, Analysis, Software Project..., Web Applications, Integration, User Experience, Professional Services, E-commerce, Software Design, Agile Project Management, Enterprise Architecture, Software Documentation, Strategy, Awesomeness
Education
Embry-Riddle Aeronautical University 1990 — 1994
BS, Aerospace Studies
Thomas Jefferson High School for Science and Technology 1984 — 1989
High School
Raytheon Cyber Products May 2014 - Present
Content Analyst Company September 2012 - April 2014
iFanXP March 2011 - August 2012
Dering & Estrada April 2009 - July 2012
ServiceBench September 2006 - March 2009
ServiceBench March 2004 - September 2006
JPMorgan Chase Vastera 1999 - 2004
Brokerpower 1999 - 1999
Time Warner Inc. 1997 - 1999
Carmichael International Service 1995 - 1997
Skills
Cross-functional Team..., Business Analysis, Project Planning, Consulting, Budgets, Resource Management, Benchmarking, Process Improvement, Team Leadership, SaaS, Product Management, Agile Methodologies, Business Intelligence, SDLC, Product Marketing, Scrum, Cloud Computing, Product Development, Analytics, Requirements Analysis, Start-ups, Project Management, Enterprise Software, Software Development, Salesforce.com, Management, Business Process, Leadership, Requirements Gathering, Mobile Applications, Mobile Devices, Analysis, Software Project..., Web Applications, Integration, User Experience, Professional Services, E-commerce, Software Design, Agile Project Management, Enterprise Architecture, Software Documentation, Strategy, Awesomeness
Education
Embry-Riddle Aeronautical University 1990 — 1994
BS, Aerospace Studies
Thomas Jefferson High School for Science and Technology 1984 — 1989
High School
Cara Asalita Schrock's ServiceBench Experience September 2004 - July 2005
Job Owner/CEO at Urban Baby Runway (UBR, Inc.)
Industry Apparel & Fashion
Experience
UrbanBabyRunway.com July 2006 - Present
ServiceBench September 2004 - July 2005
RewardsPlus August 2000 - September 2004
Skills
Fashion Design, Fashion, Retail, Merchandising, Apparel, Styling, Footwear, Quality Assurance, Social Media, Social Media Marketing, SEO, Google Adwords, Inventory Management, Fashion Buying, Retail Buying, Online Marketing, Product Development, E-commerce, Marketing, Trend Analysis, Sales
Education
Bel Air High School 1990 — 1995
Harford Community College
UrbanBabyRunway.com July 2006 - Present
ServiceBench September 2004 - July 2005
RewardsPlus August 2000 - September 2004
Skills
Fashion Design, Fashion, Retail, Merchandising, Apparel, Styling, Footwear, Quality Assurance, Social Media, Social Media Marketing, SEO, Google Adwords, Inventory Management, Fashion Buying, Retail Buying, Online Marketing, Product Development, E-commerce, Marketing, Trend Analysis, Sales
Education
Bel Air High School 1990 — 1995
Harford Community College
Steven Langenfeld's ServiceBench Experience June 2004 - Present
Job
Industry Computer Software
Experience
ServiceBench June 2004 - Present
CMSI December 1995 - June 2004
Skills
Unix, SQL, XML, Progress 4GL, RDBMS, Toad, Microsoft Word, Microsoft Excel, PowerPoint, Visio, Outlook, FTP software, Requirements Gathering
Education
Frostburg State University 1993 — 1995
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
Anne Arundel Community College 1991 — 1993
Associate of Arts (AA), General Studies
ServiceBench June 2004 - Present
CMSI December 1995 - June 2004
Skills
Unix, SQL, XML, Progress 4GL, RDBMS, Toad, Microsoft Word, Microsoft Excel, PowerPoint, Visio, Outlook, FTP software, Requirements Gathering
Education
Frostburg State University 1993 — 1995
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
Anne Arundel Community College 1991 — 1993
Associate of Arts (AA), General Studies
Kira Caban's ServiceBench Experience May 2012 - Present
Job Marketing Strategist
Industry Marketing and Advertising
Experience
ServiceBench May 2012 - Present
Flair Marketing February 2012 - Present
M-Edge Accessories November 2009 - February 2012
University of Maryland School of Medicine September 2006 - November 2009
University of Maryland Medical Center 2006 - 2008
Skills
Social Media, Strategic Planning, Event Planning, Online Marketing, Project Management, Creative Concept..., Marketing Strategy, Marketing Management, Email Marketing, Product Marketing, Creativity, Creative Problem Solving, Adobe Design Programs, Customer Service, Brand Management, Online Advertising, Marketing, Social Media Marketing, Product Development, Creative Direction
Education
University of Maryland University College 2007 — 2009
MSM, Marketing Management
University of Maryland Baltimore County 2003 — 2006
B.A., Psychology
ServiceBench May 2012 - Present
Flair Marketing February 2012 - Present
M-Edge Accessories November 2009 - February 2012
University of Maryland School of Medicine September 2006 - November 2009
University of Maryland Medical Center 2006 - 2008
Skills
Social Media, Strategic Planning, Event Planning, Online Marketing, Project Management, Creative Concept..., Marketing Strategy, Marketing Management, Email Marketing, Product Marketing, Creativity, Creative Problem Solving, Adobe Design Programs, Customer Service, Brand Management, Online Advertising, Marketing, Social Media Marketing, Product Development, Creative Direction
Education
University of Maryland University College 2007 — 2009
MSM, Marketing Management
University of Maryland Baltimore County 2003 — 2006
B.A., Psychology
Todd Sulpar Todd Sulpar's ServiceBench Experience July 2000 - August 2005
Job Senior Voice Application Support Analyst at T. Rowe Price
Industry Computer Software
Experience
T. Rowe Price September 2013 - Present
T Rowe Price October 2009 - September 2013
Vision Technology Services June 2009 - September 2013
Lockheed Martin Information Technology June 2009 - September 2009
T. Rowe Price June 2007 - March 2009
Vision Technology Services June 2007 - March 2009
Lockheed Martin Information Technology September 2005 - May 2007
ServiceBench July 2000 - August 2005
Lucent Technologies March 1998 - June 2000
Lucent Technologies February 1992 - February 1998
Skills
SDLC, Requirements Analysis, Business Analysis, Requirements Gathering, Visio, SQL, Business Requirements, Production Support, Oracle, Databases, Testing, Agile Methodologies
Education
Southern Methodist University 1998 — 1999
MS, Telecommunications
University of Illinois at Urbana-Champaign 1981 — 1985
BS, Computer Science
University of Illinois at Urbana-Champaign 1981 — 1984
B.S., Computer Science
T. Rowe Price September 2013 - Present
T Rowe Price October 2009 - September 2013
Vision Technology Services June 2009 - September 2013
Lockheed Martin Information Technology June 2009 - September 2009
T. Rowe Price June 2007 - March 2009
Vision Technology Services June 2007 - March 2009
Lockheed Martin Information Technology September 2005 - May 2007
ServiceBench July 2000 - August 2005
Lucent Technologies March 1998 - June 2000
Lucent Technologies February 1992 - February 1998
Skills
SDLC, Requirements Analysis, Business Analysis, Requirements Gathering, Visio, SQL, Business Requirements, Production Support, Oracle, Databases, Testing, Agile Methodologies
Education
Southern Methodist University 1998 — 1999
MS, Telecommunications
University of Illinois at Urbana-Champaign 1981 — 1985
BS, Computer Science
University of Illinois at Urbana-Champaign 1981 — 1984
B.S., Computer Science
Jerry Sarno Jerry Sarno's ServiceBench Experience January 2008 - August 2008
Job Helping Companies Reduce Telecom Expenses By 2328% With No OutOfPocket Costs
Industry Management Consulting
Experience
Schooley Mitchell November 2009 - Present
Lake Michigan Catholic Schools July 2008 - Present
Michiana Business Support May 2014 - May 2015
Amway August 2009 - December 2009
ServiceBench January 2008 - August 2008
Lake Michigan Catholic Schools July 2006 - November 2007
Whirlpool Corporation 2004 - 2007
Lake Michigan Catholic Schools August 2005 - June 2006
Whirlpool Corporation January 2001 - December 2003
Whirlpool Corporation September 1999 - December 2001
Skills
Project Management, Telecommunications, Leadership, Analysis, Project Planning, Management, Cross-functional Team..., Process Improvement, Account Management, Team Building, New Business Development, Product Management, Business Analysis, Strategy, Change Management, Business Planning, Contract Negotiation, Call Center, Supply Chain Management
Education
Central Michigan University 1977 — 1979
BS General Business, Business
Schooley Mitchell November 2009 - Present
Lake Michigan Catholic Schools July 2008 - Present
Michiana Business Support May 2014 - May 2015
Amway August 2009 - December 2009
ServiceBench January 2008 - August 2008
Lake Michigan Catholic Schools July 2006 - November 2007
Whirlpool Corporation 2004 - 2007
Lake Michigan Catholic Schools August 2005 - June 2006
Whirlpool Corporation January 2001 - December 2003
Whirlpool Corporation September 1999 - December 2001
Skills
Project Management, Telecommunications, Leadership, Analysis, Project Planning, Management, Cross-functional Team..., Process Improvement, Account Management, Team Building, New Business Development, Product Management, Business Analysis, Strategy, Change Management, Business Planning, Contract Negotiation, Call Center, Supply Chain Management
Education
Central Michigan University 1977 — 1979
BS General Business, Business
Melissa J. Zahn, CB Melissa J. Zahn, CB's ServiceBench Experience July 2004 - December 2007
Job Certified Bookkeeper
Industry Accounting
Experience
Benedict & Slack CPA's January 2010 - Present
A to Z Medical Billing March 2007 - June 2009
ServiceBench July 2004 - December 2007
CMSI July 2002 - July 2004
CMSI July 2000 - July 2002
The Learning Company November 1998 - June 2000
Skills
Bookkeeping, Bank Reconciliation, QuickBooks, Microsoft Excel, Microsoft Word, Quicken, Journal Entries, Accounting, Financial Accounting, Invoicing, Account Reconciliation, Financial Statements, Accounts Receivable, Accounts Payable, Balance, General Ledger, Tax Preparation
Education
Howard Community College 2012 — 2013
Certified Bookkeeper Certification, Accounting Technology/Technician and Bookkeeping
Anne Arundel Community College 1988 — 1991
Associate of Arts (A.A.), Business
Benedict & Slack CPA's January 2010 - Present
A to Z Medical Billing March 2007 - June 2009
ServiceBench July 2004 - December 2007
CMSI July 2002 - July 2004
CMSI July 2000 - July 2002
The Learning Company November 1998 - June 2000
Skills
Bookkeeping, Bank Reconciliation, QuickBooks, Microsoft Excel, Microsoft Word, Quicken, Journal Entries, Accounting, Financial Accounting, Invoicing, Account Reconciliation, Financial Statements, Accounts Receivable, Accounts Payable, Balance, General Ledger, Tax Preparation
Education
Howard Community College 2012 — 2013
Certified Bookkeeper Certification, Accounting Technology/Technician and Bookkeeping
Anne Arundel Community College 1988 — 1991
Associate of Arts (A.A.), Business
Leslie Sidhu Leslie Sidhu's ServiceBench Experience June 1998 - November 2003
Job Agency Manager, Lindsay Insurance Group;
Industry Insurance
Experience
Lindsay Insurance Group February 2015 - Present
Berkshire Hathaway HomeServices PenFed Realty March 2005 - Present
The Parks Insurance Agency October 2013 - February 2015
Allstate Insurance- NOVA Insurance Group June 2012 - October 2013
Sidhu Insurance Agency August 2010 - May 2012
Prestige Financial Group, Inc. November 2003 - September 2007
ServiceBench June 1998 - November 2003
The Ritz-Carlton Hotel Company LLC March 1992 - March 1993
Hospitality Partners March 1987 - June 1990
Education
Bloomsburg University of Pennsylvania 1981 — 1985
BA, Advertising/ Public Relations
GAHS
Lindsay Insurance Group February 2015 - Present
Berkshire Hathaway HomeServices PenFed Realty March 2005 - Present
The Parks Insurance Agency October 2013 - February 2015
Allstate Insurance- NOVA Insurance Group June 2012 - October 2013
Sidhu Insurance Agency August 2010 - May 2012
Prestige Financial Group, Inc. November 2003 - September 2007
ServiceBench June 1998 - November 2003
The Ritz-Carlton Hotel Company LLC March 1992 - March 1993
Hospitality Partners March 1987 - June 1990
Education
Bloomsburg University of Pennsylvania 1981 — 1985
BA, Advertising/ Public Relations
GAHS
Jackie Brown, PMP Jackie Brown, PMP's ServiceBench Experience September 2006 - December 2008
Job Senior IT Project Manager at Regent Education
Industry Computer Software
Experience
Regent Education December 2014 - Present
Laureate International Universities August 2012 - November 2014
NEW Customer Service Companies, Inc. January 2009 - August 2012
ServiceBench September 2006 - December 2008
CMSI 2000 - 2006
The Ryland Group May 1990 - May 2000
Skills
PMP, Project Management, Product Management, Training, Business Analysis, Quality Assurance, Software Development, Cross-functional Team..., Software Project..., Management, PMO, Vendor Management, Team Leadership, Budgets, Testing, Agile Project Management, SDLC, Process Improvement, Requirements Analysis, Visio, Business Intelligence, SharePoint, Business Process..., Program Management, Agile Methodologies, Project Portfolio..., Integration, Leadership, Enterprise Software, MS Project, ERP, CRM, SaaS, Resource Management, Analysis, Enterprise Architecture, Change Management, Business Process, Project Planning, IT Strategy, Requirements Gathering, Scrum, IT Management, Business Requirements, Data Warehousing, Systems Analysis, Business Process Design, Service Delivery
Education
University of Maryland Baltimore County 2009 — 2009
PMP, Project Manager Professional
University of Maryland College Park
B.S., Business Management
Regent Education December 2014 - Present
Laureate International Universities August 2012 - November 2014
NEW Customer Service Companies, Inc. January 2009 - August 2012
ServiceBench September 2006 - December 2008
CMSI 2000 - 2006
The Ryland Group May 1990 - May 2000
Skills
PMP, Project Management, Product Management, Training, Business Analysis, Quality Assurance, Software Development, Cross-functional Team..., Software Project..., Management, PMO, Vendor Management, Team Leadership, Budgets, Testing, Agile Project Management, SDLC, Process Improvement, Requirements Analysis, Visio, Business Intelligence, SharePoint, Business Process..., Program Management, Agile Methodologies, Project Portfolio..., Integration, Leadership, Enterprise Software, MS Project, ERP, CRM, SaaS, Resource Management, Analysis, Enterprise Architecture, Change Management, Business Process, Project Planning, IT Strategy, Requirements Gathering, Scrum, IT Management, Business Requirements, Data Warehousing, Systems Analysis, Business Process Design, Service Delivery
Education
University of Maryland Baltimore County 2009 — 2009
PMP, Project Manager Professional
University of Maryland College Park
B.S., Business Management
Joe Hertz Joe Hertz's ServiceBench Experience April 1996 - October 2003
Job Computer Software Professional
Industry Computer Software
Experience
Self-employed 2003 - Present
ServiceBench April 1996 - October 2003
Skills
SQL, Software Development, Linux, XML, Unix, Web Services, Apache, Eclipse, Java, PHP, Perl, Software Engineering, Agile Methodologies, Databases, Shell Scripting, UML, AJAX, Subversion, Website Development, HTML, Web Design
Education
George Mason University
Bachelor of Science (BS), Computer Science
Northern Virginia Community College
Associate of Science (AS), Computer Science
Self-employed 2003 - Present
ServiceBench April 1996 - October 2003
Skills
SQL, Software Development, Linux, XML, Unix, Web Services, Apache, Eclipse, Java, PHP, Perl, Software Engineering, Agile Methodologies, Databases, Shell Scripting, UML, AJAX, Subversion, Website Development, HTML, Web Design
Education
George Mason University
Bachelor of Science (BS), Computer Science
Northern Virginia Community College
Associate of Science (AS), Computer Science
Arvind Shenoy's ServiceBench Experience 2006 - 2009
Job Product Manager at PTC
Industry Computer Software
Experience
PTC 2011 - Present
4CS 2011 - 2011
GreenLine Systems 2010 - 2010
Solveras Payment Solutions 2009 - 2010
ServiceBench 2006 - 2009
AOL, Inc 2004 - 2006
Vastera 1999 - 2002
American Management Systems (AMS) 1997 - 1999
Skills
User Experience, Product Management, New Business Development, Business Requirements, Agile Methodologies, Management, Scrum, Software Project..., Requirements Analysis, Cross-functional Team..., Product Marketing, Integration, PMP, Enterprise Software, Program Management, SDLC, Process Improvement, Business Analysis, SaaS, Business Intelligence, Project Management, Requirements Gathering, Cloud Computing, Vendor Management
Education
The University of Connecticut School of Business 1995 — 1997
Master of Business Administration (M.B.A.)
Mangalore University 1989 — 1994
Engineer’s Degree
PTC 2011 - Present
4CS 2011 - 2011
GreenLine Systems 2010 - 2010
Solveras Payment Solutions 2009 - 2010
ServiceBench 2006 - 2009
AOL, Inc 2004 - 2006
Vastera 1999 - 2002
American Management Systems (AMS) 1997 - 1999
Skills
User Experience, Product Management, New Business Development, Business Requirements, Agile Methodologies, Management, Scrum, Software Project..., Requirements Analysis, Cross-functional Team..., Product Marketing, Integration, PMP, Enterprise Software, Program Management, SDLC, Process Improvement, Business Analysis, SaaS, Business Intelligence, Project Management, Requirements Gathering, Cloud Computing, Vendor Management
Education
The University of Connecticut School of Business 1995 — 1997
Master of Business Administration (M.B.A.)
Mangalore University 1989 — 1994
Engineer’s Degree
Rob Baily's ServiceBench Experience December 1995 - January 2008
Job CTO at eTrans Systems
Industry Computer Software
Experience
eTrans Systems January 2015 - Present
Asurion January 2008 - December 2014
ServiceBench December 1995 - January 2008
Education
George Mason University 1987 — 1991
Bachelor of Science (BS), Computer Science and Mathematics
eTrans Systems January 2015 - Present
Asurion January 2008 - December 2014
ServiceBench December 1995 - January 2008
Education
George Mason University 1987 — 1991
Bachelor of Science (BS), Computer Science and Mathematics
Fred McHugh's ServiceBench Experience Customer Support/Quality Assurance ManagerCMSI1995 - 2004
Job Account Manager at ServiceBench
Industry Information Technology and Services
Experience
ServiceBench Customer Support/Quality Assurance ManagerCMSI1995 - 2004
Education
University of Maryland Baltimore County 1985 — 1989
ServiceBench Customer Support/Quality Assurance ManagerCMSI1995 - 2004
Education
University of Maryland Baltimore County 1985 — 1989
Pam Tibbo's ServiceBench Experience Sr InstructorCMSI1995 - 2005
Job Pre Sales Engineer at ServiceBench
Industry Computer Software
Experience
ServiceBench Sr InstructorCMSI1995 - 2005
Education
Towson University 1986 — 2000
ServiceBench Sr InstructorCMSI1995 - 2005
Education
Towson University 1986 — 2000
Barbara Horvath Ard's ServiceBench Experience 2002 - 2005
Job Managing Director at MorganFranklin Consulting
Industry Financial Services
Experience
MorganFranklin Consulting 2015 - Present
MorganFranklin Corporation January 2013 - Present
FTI Consulting, Inc. November 2004 - August 2012
March of Dimes 2004 - 2010
ServiceBench 2002 - 2005
Deloitte 2000 - 2002
Skills
Accounting, Due Diligence, Corporate Finance, Financial Modeling, Financial Analysis, Restructuring, Financial Reporting, Valuation, Private Equity, Internal Controls, Sarbanes-Oxley Act, Auditing, GAAP, Finance, Financial Accounting, Venture Capital
Education
Duquesne University 1980 — 1983
Bachelor of Science Business Administration, Accounting
MorganFranklin Consulting 2015 - Present
MorganFranklin Corporation January 2013 - Present
FTI Consulting, Inc. November 2004 - August 2012
March of Dimes 2004 - 2010
ServiceBench 2002 - 2005
Deloitte 2000 - 2002
Skills
Accounting, Due Diligence, Corporate Finance, Financial Modeling, Financial Analysis, Restructuring, Financial Reporting, Valuation, Private Equity, Internal Controls, Sarbanes-Oxley Act, Auditing, GAAP, Finance, Financial Accounting, Venture Capital
Education
Duquesne University 1980 — 1983
Bachelor of Science Business Administration, Accounting
Pam Conner's ServiceBench Experience November 2007 - April 2010
Job Owner Pam's Candies and Confections
Industry Arts and Crafts
Experience
Pam's Candies and Confections October 2011 - Present
Uni Select June 2013 - August 2014
Dynasty Companies of WNY, Inc December 2011 - June 2012
Evolution Dental Science October 2010 - October 2011
ServiceBench November 2007 - April 2010
First Centrum February 2006 - November 2007
Freddie Mac 2005 - 2005
AOL February 2001 - March 2003
Skills
Accounts Payable, Accounting, Financial Reporting, Microsoft Excel, Customer Service, Microsoft Office, General Ledger, Management, Leadership, Analysis
Education
SUNY Polytechnic Institute 1995 — 1997
BBA, Business Public Management
State University of New York College of Agriculture and Technology at Morrisville 1993 — 1995
Pam's Candies and Confections October 2011 - Present
Uni Select June 2013 - August 2014
Dynasty Companies of WNY, Inc December 2011 - June 2012
Evolution Dental Science October 2010 - October 2011
ServiceBench November 2007 - April 2010
First Centrum February 2006 - November 2007
Freddie Mac 2005 - 2005
AOL February 2001 - March 2003
Skills
Accounts Payable, Accounting, Financial Reporting, Microsoft Excel, Customer Service, Microsoft Office, General Ledger, Management, Leadership, Analysis
Education
SUNY Polytechnic Institute 1995 — 1997
BBA, Business Public Management
State University of New York College of Agriculture and Technology at Morrisville 1993 — 1995
Anan Chen's ServiceBench Experience January 2011 - April 2012
Job Software Engineer
Industry Computer Software
Experience
ServiceBench January 2011 - April 2012
Skills
Agile Methodologies, Scrum, XML, Subversion, SQL, Unix, Tomcat, Web Services, Java Enterprise Edition, Linux, Spring, Requirements Analysis, Shell Scripting, Microsoft SQL Server, Java
Education
Southeastern University 1999 — 2000
Master Degree, Computor Science
Tsinghua University 1986 — 1991
Bachelor, Mechanical Engineer
ServiceBench January 2011 - April 2012
Skills
Agile Methodologies, Scrum, XML, Subversion, SQL, Unix, Tomcat, Web Services, Java Enterprise Edition, Linux, Spring, Requirements Analysis, Shell Scripting, Microsoft SQL Server, Java
Education
Southeastern University 1999 — 2000
Master Degree, Computor Science
Tsinghua University 1986 — 1991
Bachelor, Mechanical Engineer
Amir Siddique, PMP's ServiceBench Experience July 2007 - January 2008
Job Business Operations Manager at Asurion.
Industry Information Technology and Services
Experience
Asurion May 2011 - Present
N.E.W. Customer Service Companies, Inc January 2008 - May 2011
ServiceBench July 2007 - January 2008
Arbitron September 2006 - July 2007
Caterpillar April 2005 - September 2006
Skills
Quality Assurance, Vendor Management, Process Improvement, Cross-functional Team..., SDLC, Business Analysis, Training, Testing, Requirements Management, Team Management, Project Management, SQL, XML, Research, Data Analysis, PMP, Visio, Requirements Analysis, Software Project..., Business Process..., Program Management
Education
University of Maryland Baltimore County 2010 — 2010
PMP, Project Manager Professional
Towson University 2002 — 2004
Masters, Applied Information Technology
Towson University 1999 — 2001
Bachelors, Business Administration
ICB 1996 — 1998
Alexandra College
Asurion May 2011 - Present
N.E.W. Customer Service Companies, Inc January 2008 - May 2011
ServiceBench July 2007 - January 2008
Arbitron September 2006 - July 2007
Caterpillar April 2005 - September 2006
Skills
Quality Assurance, Vendor Management, Process Improvement, Cross-functional Team..., SDLC, Business Analysis, Training, Testing, Requirements Management, Team Management, Project Management, SQL, XML, Research, Data Analysis, PMP, Visio, Requirements Analysis, Software Project..., Business Process..., Program Management
Education
University of Maryland Baltimore County 2010 — 2010
PMP, Project Manager Professional
Towson University 2002 — 2004
Masters, Applied Information Technology
Towson University 1999 — 2001
Bachelors, Business Administration
ICB 1996 — 1998
Alexandra College
Chris Yao's ServiceBench Experience July 2004 - January 2008
Job Senior Manager, Software Development at Asurion
Industry Computer Software
Experience
Asurion / N.E.W. Customer Service Companies, Inc / ServiceBench July 2004 - Present
N.E.W. Customer Service Companies, Inc / ServiceBench, Inc. July 2004 - March 2013
ServiceBench July 2004 - January 2008
MCI/Worldcom August 1999 - June 2004
Skills
Data Modeling, Web Applications, J2EE Application..., Software Engineering, Enterprise Software, Software Project..., Full SDLC, Oracle, Spring, Java Enterprise Edition, Web Services, Databases, Software Development, SDLC, Agile Methodologies, Requirements Analysis, SQL, Scrum
Education
Clarkson University
PhD Candidate; Master of Science (MS)
China Academy of Railway Sciences
Master of Science (MS)
Hefei University of Technology
Bachelor of Science (BS)
Asurion / N.E.W. Customer Service Companies, Inc / ServiceBench July 2004 - Present
N.E.W. Customer Service Companies, Inc / ServiceBench, Inc. July 2004 - March 2013
ServiceBench July 2004 - January 2008
MCI/Worldcom August 1999 - June 2004
Skills
Data Modeling, Web Applications, J2EE Application..., Software Engineering, Enterprise Software, Software Project..., Full SDLC, Oracle, Spring, Java Enterprise Edition, Web Services, Databases, Software Development, SDLC, Agile Methodologies, Requirements Analysis, SQL, Scrum
Education
Clarkson University
PhD Candidate; Master of Science (MS)
China Academy of Railway Sciences
Master of Science (MS)
Hefei University of Technology
Bachelor of Science (BS)
Fran Nugent's ServiceBench Experience June 2000 - January 2009
Job Finance/Accounting consultant
Industry Accounting
Experience
Total Financial Resources, LLC April 2014 - Present
DBR360, Inc. February 2009 - November 2012
ServiceBench June 2000 - January 2009
ServiceBench 2000 - 2008
Sallie Mae 1984 - 1990
Skills
Financial Reporting, Budgets, Accounting
Education
Salem College 1975 — 1979
BA, Economics
Total Financial Resources, LLC April 2014 - Present
DBR360, Inc. February 2009 - November 2012
ServiceBench June 2000 - January 2009
ServiceBench 2000 - 2008
Sallie Mae 1984 - 1990
Skills
Financial Reporting, Budgets, Accounting
Education
Salem College 1975 — 1979
BA, Economics
Giselle Green's ServiceBench Experience November 2004 - Present
Job Business Analyst at ServiceBench
Industry Computer Software
Experience
ServiceBench November 2004 - Present
First American CMSI October 2001 - November 2004
Nabisco Biscuit Company January 1979 - October 1998
Education
Morgan State University 1974 — 1978
BS, Psychology
ServiceBench November 2004 - Present
First American CMSI October 2001 - November 2004
Nabisco Biscuit Company January 1979 - October 1998
Education
Morgan State University 1974 — 1978
BS, Psychology
Aparna Patel, PMP's ServiceBench Experience February 2005 - July 2007
Job Project Manager at Asurion
Industry Information Technology and Services
Experience
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc August 2008 - February 2014
N.E.W. Customer Service Companies, Inc August 2006 - April 2008
ServiceBench February 2005 - July 2007
Verizon July 2003 - January 2005
Skills
Quality Assurance, Requirements Analysis, PMP
Education
University of Maryland Baltimore County 2011 — 2011
PMP, Project Manager Professional
Brainbench Certification 2000 — 2000
Certified Cold Fusion Programmer, Cold Fusion
Gujarat University 1987 — 1990
Bachelor, Electrical Engineering
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc August 2008 - February 2014
N.E.W. Customer Service Companies, Inc August 2006 - April 2008
ServiceBench February 2005 - July 2007
Verizon July 2003 - January 2005
Skills
Quality Assurance, Requirements Analysis, PMP
Education
University of Maryland Baltimore County 2011 — 2011
PMP, Project Manager Professional
Brainbench Certification 2000 — 2000
Certified Cold Fusion Programmer, Cold Fusion
Gujarat University 1987 — 1990
Bachelor, Electrical Engineering
Darla Laird's ServiceBench Experience 2006 - 2007
Job Sr. Technical Writer, Stf., Lockheed Martin Corporation
Industry Information Technology and Services
Experience
Lockheed Martin Corporation January 2008 - Present
ServiceBench 2006 - 2007
Focused Management, Inc. 2005 - 2006
AppsHub, Inc. 2004 - 2005
Unisys Corporation 1998 - 2004
Nittany Valley Offset 1996 - 1998
Manpower Services 1991 - 1996
Skills
Software Documentation, Requirements Analysis
Education
South Hills School of Business & Technology 1989 — 1991
Associates in Specialized Business Degree, Computer Information Systems and Applications, GPA: 3.98
Lockheed Martin Corporation January 2008 - Present
ServiceBench 2006 - 2007
Focused Management, Inc. 2005 - 2006
AppsHub, Inc. 2004 - 2005
Unisys Corporation 1998 - 2004
Nittany Valley Offset 1996 - 1998
Manpower Services 1991 - 1996
Skills
Software Documentation, Requirements Analysis
Education
South Hills School of Business & Technology 1989 — 1991
Associates in Specialized Business Degree, Computer Information Systems and Applications, GPA: 3.98
Hewlett-Packard
SAP
Symantec
Intuit
HP
salesforce.com
Bloomberg LP
Autodesk