ServiceMaster Restore
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ServiceMaster Restore Employees
United Rentals April 2015 - Present
ServiceMaster Restore October 2013 - April 2015
Ross Stores, Inc. October 2012 - December 2014
Skills
Marketing, Social Media Marketing, Microsoft Office, Advertising Sales, Water Damage Restoration, Fire Damage Restoration, Mold Remediation, Email Marketing, Direct Sales, PowerPoint, Sales Process, Microsoft Excel, Microsoft Word, Sales Management, Microsoft Publisher, Sales Presentations, Microsoft Exchange, Teamwork, Time Management, Outlook, Leadership, Cold Calling, Customer Service, Retail
Education
Heald College-Hayward 2011 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
ServiceMaster Restore January 2015 - Present
ServiceMaster Clean June 2013 - Present
Advance America October 2012 - June 2013
H&R Block May 2009 - May 2012
H&R Block May 2007 - May 2009
H&R Block July 2006 - May 2007
MarketSource October 2001 - July 2006
Northwestern Mutual Financial Network 2004 - 2005
Skills
Performance Management, Training, Profit, Sales, Franchising, Multi-unit Retail..., Budgets, District Management, Marketing, Multi-Unit Leadership, Operations Management, Business Analysis, Revenue & Profit Growth, Strategic Planning, Franchise Development, Relationship Management, Sales Presentations, Franchise Sales, Field Operations, Operations Audit, Opening New Stores, Multi-Unit Operations..., Field Marketing, Compliance, Team Building, Leadership, Management, Business Development, Small Business..., Social Media Marketing, Email Marketing, 360 Feedback, Market Research, Strategy Implementation, Balance Sheet Review, Cash Flow, Net Promoter Score, Gross Margin, Gross Profit, Business Relationship..., Training & Development, Franchise Consulting, Franchise Agreements, New Business Development, Retail, Coaching, Sales Management
Education
Manchester University 2001 — 2004
BS, Business Administration
Quality Disaster Cleanup February 2014 - Present
ServiceMaster Restore February 2006 - February 2014
Evanston Wyoming Schools June 1986 - June 1998
Skills
Educational..., Marketing Communications, Marketing Communication..., Public Speaking and...
Education
Idaho State University 1990 — 1991
Masters Degree, Special Education Administration
Brigham Young University 1970 — 1973
Bachelor of Education Degree, Special Education and Teaching
ADP May 2015 - Present
ADP December 2014 - May 2015
ADP May 2014 - December 2014
University of Michigan - Information and Technology Services October 2013 - April 2014
University of Michigan Law School September 2013 - September 2013
ServiceMaster Restore May 2011 - August 2013
University of Michigan Library September 2012 - April 2013
Skills
Microsoft Excel, Microsoft Visual Studio..., Putty, Lotus Notes, Basic C++, Basic Python, Linux, Financial Analysis, Teamwork, Unix, VMware vSphere, BMC Server Automation..., Splunk, HP Business Service..., HP Operations..., Netcool, SiteScope
Education
University of Michigan 2010 — 2015
Bachelor of Arts (B.A.), Economics
Lakeshore High School 2006 — 2010
High School Diploma
Gerson Lehrman Group, Inc. January 2015 - Present
ServiceMaster Quality Restoration September 2005 - Present
ServiceMaster Restore 2005 - Present
Zoo Health Club September 2010 - March 2013
ServiceMaster Home Services January 2008 - January 2012
ServiceMaster of Lake Oswego October 1999 - April 2005
Skills
Networking, Management, Leadership Development, Project Planning, Project Management, Project Coordination, Production Managment, Operating Budgets, Financial Reporting, Estimating, Facility Start-up, Mold Remediation, Water Damage, Xactimate, Water Damage Restoration, Carpet Cleaning, Restoration, Indoor Air Quality, Fire Management, Upholstery, Applied Structural..., Mold, Carpet, Mitigation, Thermal Imaging, Asbestos, Fire Restoration, Flood, Property Damage, Demolition, Remediation, Reconstruction, Residential Homes, Contractors, Large Loss, Water, Small Business, Renovation, Franchising, Team Building, Customer Service, Sales Management, New Business Development, Sales, Operations Management, Training, Customer Satisfaction, Contract Negotiation, Strategic Planning, Budgets
Education
Everglades University
Bachelor of Science (B.S.)
IAQA, IICRC
CMR, WRT, ASD, Indoor air quality
Jack Welch Management Institute
Becoming a Leader, Executive Certificate, Executive Leadership
Veredus February 2014 - October 2014
ServiceMaster Restore October 2013 - February 2014
Von Maur September 2013 - October 2013
Von Maur June 2013 - October 2013
Von Maur June 2012 - August 2012
DP Investments May 2011 - August 2011
Skills
Recruiting, Networking, Interviews, Human Resources, Friendly Personality, Training, Time Management, Personnel Management, Self-driven, Human Resource..., Always Punctual, Proactive self-starter, Computer Proficiency, Motivation, Organized Multi-tasker, Passionate about work, Detailed Organization, Customer Service, Temporary Placement, Hiring, SDLC, Management
Education
Liberty University 2010 — 2013
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Bethel University 2009 — 2010
Farmers Insurance March 2015 - Present
ServiceMaster Restore February 2014 - February 2015
Internet truckstop August 2013 - February 2014
Bni 2014 - 2014
uDrove LLC August 2012 - September 2013
Farmers Mutual Telephone Company January 2010 - December 2011
2008-2010 Farmers Mutual Telephone Company April 2008 - March 2010
Qwest January 2000 - January 2008
Skills
Sales Management, Coaching, Customer Service, Training, Customer Satisfaction, Sales, Marketing
Education
Lane Community College 2000 — 2003
None, Business managment
Treasure Valley Community College 2000 — 2002
Business Managment
Treasure Valley Community College
Business Administration and Management, General
ServiceMaster Restore September 2012 - October 2015
Tabitha Health Care Services September 2011 - September 2012
French Family of Companies May 1999 - September 2009
Baggerly Funeral Home January 1999 - May 1999
Gibsons Pharmacy April 1995 - August 1997
Skills
Customer Service, Outlook, Data Entry, Small Business, Customer Satisfaction, Invoicing, Office Management, Social Networking, Budgets
Education
University of Central Oklahoma 1997 — 1999
Bachelor of Science (BS), Funeral Service and Mortuary Science
Dodge City Community College 1995 — 1997
Associate of Arts (A.A.), General Studies
Dodge City Highschool 1992 — 1995
High School
ServiceMaster Restore 2013 - Present
Trans Texas Construction Company January 1993 - May 2013
Skills
Construction, Contract Management, Contract Negotiation, Construction Management, Renovation, Project Management, Project Planning, Budgets, Negotiation, Insurance, Customer Service, Contractors, New Business Development, Pipelines, Procurement, Sales, Strategic Planning, Team Building, Management, Sales Management, Leadership, Operations Management, Process Scheduler, Residential Homes
Education
Sam Houston State University 1970 — 1971
Business/Managerial Economics
University of Arkansas 1970 — 1970
Kilgore College 1968 — 1970
ServiceMaster Restore January 2011 - Present
Skills
QRV Certified, IICRC Certified, A+ Certified..., A+ Better Business..., Customer Service, Restoration, Water Damage, Mold Remediation, Carpet Cleaning, Team Building, Customer Satisfaction, Small Business, PowerPoint, Water Damage Restoration, Public Speaking, Water, Fire Restoration, Project Planning, Budgets, New Business Development, Sales, Sales Management, Microsoft Excel, Microsoft Word, Contract Negotiation, Mold, Marketing, Negotiation, Marketing Strategy, Construction, QuickBooks, Contract Management, Business Development, Insurance, Process Improvement, Leadership, Time Management, Adjustments, Claim, Claim Investigation, Claims Management, Coaching, Fire Management, Human Resources, Xactimate, Training, Subrogation, Strategic Planning, Residential Homes, Real Estate
Education
Penn State University 1987 — 1990
Bachelor of Applied Science (BASc)
Mount Aloysius College 1989 — 1990
Associate of Science (A.S.), Surgical Technology / Assistant
Harrisburg Area Community College 1994 — 1997
RN, Registered Nursing/Registered Nurse
ServiceMaster Academy 2013 — 2013
QRV Certified, IICRC Certified, QRV Certified, IICRC Certified, ASD Certified, WRT Certified, Odor Control Certified, Fire and Smoke, 98%
Sales & Marketing Technologies January 2015 - Present
ServiceMaster Restore January 2012 - January 2015
Mold & Water amage 4 Multi-Family Property Managers December 2004 - January 2011
Barton Cotton June 2001 - December 2004
Lord & Taylor July 1999 - December 2001
Skills
Customer Service, Microsoft Office, Team Building, Sales, Inventory Management, Team Leadership, Coaching, Management, Public Speaking, Customer Satisfaction, Microsoft Word, Outlook, Time Management, Training, Sales Management, Contract Negotiation
Education
Essex Community College 2001 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Perry hall high school 1996 — 2000
Diploma, Business/Commerce, General
Mold, fire, water restoration
IICRC WRT, Water, fire, mold
ServiceMaster Restore June 2011 - Present
Circumference Builders February 2009 - June 2011
MRP Construction March 2006 - January 2009
Skills
Microsoft Excel, Microsoft Office, Management, Microsoft Word, Research, Sales, Leadership, Training, English
Education
Auburn High School
HS Diploma, General
Lincoln Land Community College
Welding Technology/Welder
Zieson Construction Company, LLC November 2014 - Present
ServiceMaster Restore August 2014 - November 2014
Studio 804, Inc August 2013 - May 2014
The Home Depot April 2007 - September 2013
Skills
Revit, Architectural Design, AutoCAD Architecture, SketchUp, Hand Drawing, Code Footprints, Building Permits, Sketching, Microsoft Office, Adobe Creative Suite, Design Research, Sustainable Architecture, LEED Documentation, Design Review, Presentation Design and..., Proposal Writing, Federal Government..., State Government..., Construction Bonding, Composition Editing, Team Management, Supervisory Skills, BIM, Architectural Drafting, Rendering, Model Building, Programming, Specification Writing, Code Specifying, Primavera P6, Xactimate, Construction Estimating, Architectural Drawings
Education
University of Kansas School of Architecture, Design, and Planning 2010 — 2014
Master of Architecture (M.Arch.), Architecture, GPA: 3.4
Johnson County Community College 2007 — 2010
Pursued Liberal Arts, A.A. (Transfer Degree), Architecture, GPA: 3.65
ServiceMaster Restore June 2015 - Present
ServiceMaster Restore May 2013 - June 2015
Skills
Leadership, Sports, Sports Management, Social Media, Sports Marketing, Time Management, Microsoft Office, Marketing, Management, Social Networking, Intercollegiate..., Written Communication, Customer Service, Event Management, Sports Writing, Microsoft Word, PowerPoint, Writing, Online Marketing, Critical Thinking, Academic Support..., Microsoft Excel, Statistics, Data Analysis, Calculus, Mathematics, Problem Solving, Analytical Skills
Education
Georgia State University - J. Mack Robinson College of Business 2015 — 2016
Master's Degree, Accounting, 3.57
University of West Georgia 2009 — 2013
Bachelor of Science (B.S.), Sport Management, 3.88
Restoration Consulting Group LLC August 2012 - Present
ServiceMaster Restore September 2012 - July 2015
ServiceMaster Restore June 2005 - August 2012
Furniture Medic June 2000 - June 2005
ServiceMaster Clean September 1995 - May 2000
Skills
Franchising, Operations Management, New Business Development, Relationship Sales and..., Contract Management, People Development, New Business Set-up, Marketing Strategy, Sales Performance..., Internal Audit, Quality Assurance, Sales Performance, Management, Restoration, Training, Water Damage, Strategy, Sales Management, Customer Satisfaction, Leadership, Coaching, Change Management, Small Business, Team Leadership, Negotiation, Customer Service, Mold Remediation, Franchise Consulting, Fire Management, Team Building, Business Development, Sales, Sales Operations, Strategic Planning, Carpet Cleaning, Leadership Development, P&L Management, Business Planning, Carpet, Lead Generation, Sales Process, Contract Negotiation, Account Management, Income Statement, Cold Calling, Selling, B2B, Start-ups, Entrepreneurship, Executive Management
Education
California State University-Stanislaus
Business Administration, Management and Operations
Fresno City College
Associate of Arts (A.A.), Business/Commerce, General
First Peoples Worldwide September 2015 - Present
Colvin Run Services LLC November 2014 - Present
ServiceMaster Restore May 2014 - December 2014
University of Mary Washington August 2013 - December 2014
Skills
Spanish Translation, Data Analysis, Microsoft Office, Event Planning, Website Building, Social Media, Microsoft Word, Fundraising, Microsoft Excel, PowerPoint, Google Analytics, WordPress, Dropbox, Research, Access, R, Higher Education, Leadership, Social Networking, Customer Service, Public Speaking
Education
University of Mary Washington 2012 — 2016
Bachelor of Arts (B.A.), Business Administration and Management, General
Institute of Inspection Cleaning and Restoration Certification (IICRC) October 2009 - Present
ServiceMaster Restore May 1985 - Present
Skills
Team Building, Training, Restoration, Customer Service, Operations Management, Coaching, Nonprofits, Account Management, Sales, Franchising, New Business Development, Leadership, Fire Management, Management, Budgets, Business Development, Contract Negotiation, Customer Retention, Customer Satisfaction, Employee Relations, Employee Training, Human Resources, Insurance, Leadership Development, Networking, Organizational..., Performance Management, Process Improvement, Process Scheduler, Project Management, Public Speaking, Recruiting, Remediation, Small Business, Strategic Planning, Team Leadership, Vendor Management
Education
Concordia University Chicago 1982 — 1987
BS, Computers
ServiceMaster Restore November 2013 - Present
Meineke Car Care Centers, Inc. July 2011 - April 2013
Big O Tires April 2007 - June 2010
Snappy Auctions March 2005 - April 2007
Dealer Tire January 2004 - December 2004
MSX International July 2000 - January 2004
Midas International April 1988 - September 1999
Skills
Franchising, Business Development, Account Management, Sales Operations, Marketing, Multi-unit, Leadership, Income Statement, Retail, Sales, Project Management, Start-ups, Profit, Negotiation, Automobile, Management, Customer Satisfaction, Operations Management, Training, Budgets, Automotive Aftermarket, Customer Retention, Automotive, Business Planning, Purchasing, P&L Management, Program Management, Sales Process, Inventory Management, Team Building, Forecasting, Recruiting, P&L, Customer Service, Franchise Consulting, Merchandising, Vehicles, Sales Management, Selling, B2B, Inventory Control, Pricing, Market Planning, Parts, Fleet Management, Advertising, Marketing Management, New Business Development, Analysis, Human Resources
Education
University of Nevada-Reno 1981 — 1984
BS
CRDN November 2014 - Present
Insurance Institute of Ontario August 2013 - Present
Steamatic Canada Inc. October 2009 - September 2014
ServiceMaster Restore March 2009 - October 2009
Insurance Institute of Canada April 2007 - October 2008
Optimum January 2005 - January 2007
The Co-operators January 2002 - January 2005
TD Insurance January 1998 - January 2002
Skills
B2B, Leases, Insurance, Negotiation, Sales, Franchising, Restoration, Marketing Strategy, Underwriting, Marketing, Budgets, General Insurance, New Business Development, Leadership, Training, Liability, Brokers, Claims Management, Management, Commercial Insurance, Claim, Casualty, Change Management, Property & Casualty..., Sales Management, Reinsurance, Professional Liability, Risk Management, Legal Liability, Life Insurance, Commercial Lines, Fixed Annuities, Umbrella Insurance, Health Insurance, D&O, Workers Compensation, Disability Insurance, Excess, Homeowners, Term Life Insurance, Small Business, Inland Marine, Financial Risk, Critical Illness, Employment Practices..., Property Damage, Liability Analysis, Whole Life, Employee Benefits, Business Development
Education
Institute of Inspection Cleaning and Restoration Certification 2014 — 2014
Certification, Fire and Smoke Restoration Technician
Institute of Inspection Cleaning and Restoration Certification 2012 — 2012
Certification, Water Damage Restoration Technician (WRT)
Insurance Institute of Canada 1998 — 2005
CIP, Insurance
Georgian College 1990 — 1995
IICRC
Water Restoration Technician
Tuff Shed, Inc. March 2015 - Present
ServiceMaster Restore March 2013 - March 2015
Skills
Social Media, Social Media Marketing, Marketing, Sales, Public Speaking, Water Damage Restoration, Fire Restoration, Mold Remediation, Water, Estate Cleaning, Hoarding, Claim, Claims Management, Casualty Insurance, Commercial Insurance, Customer Service, Insurance, Networking, Property, Team Building, Management, Liability, Property & Casualty..., Property, Training
Education
University of New Orleans 2014 — 2015
Bachelor of Business Administration (B.B.A.), International Business
Delgado Community College 2011 — 2013
Associate's degree, International Business
Hahnville High School 2005 — 2009
ServiceMaster Restore January 2015 - Present
ServiceMaster Clean December 2012 - Present
ServiceMaster Clean March 2012 - December 2012
ServiceMaster Clean March 2011 - March 2012
ServiceMaster June 2007 - March 2011
ServiceMaster October 2005 - June 2007
ServiceMaster August 2001 - October 2005
Matsushita Electric Corporation of America May 2001 - August 2001
Skills
Strategic Planning, Customer Service, Team Building, Mold Remediation, Financial Analysis, Budgets, New Business Development, Process Improvement, Operations Management, Sales Management, Customer Satisfaction, Franchising, Sales, Account Management, Finance, Small Business, Microsoft Excel, Six Sigma, Microsoft Office, Marketing, Contract Negotiation, Business Development, Water Damage
Education
Judson University 1998 — 2002
BA Business, Finance, Marketing, Management
ServiceMaster Restore July 2014 - Present
SHC March 2009 - July 2015
BIC Roofing April 2012 - June 2015
Sibco Building Products April 2008 - June 2011
CSO Building Supply February 2003 - April 2008
Cendent Building Group December 1992 - February 2003
Skills
New Business Development, Sales, Green Building, Sales Operations, Strategic Planning, Sales Management, Strategic Partnerships, Business Networking, Sales Process, Product Development, Purchasing, Pricing, Marketing Management, Training, B2B, Building Materials, Lead Generation, Renovation, Operations Management, Strategic Thinking, Energy Conservation, Marketing, Budgets, Entrepreneurship, Direct Sales, LEED, Selling, Construction, Contract Negotiation, Real Estate Development, Inventory Management, Coaching, P&L Management, Key Account Management, Business Planning, Cold Calling, Business Development, CRM, Residential Homes, Outside Sales, LEED Accredited, Certified Lead Renovator, Building Relationships, Customer Retention, Sales Presentations, Retail, Salesforce.com, Account Management, Contractors, Real Estate
Education
University of Cincinnati 1996 — 1998
Business Administration and Management
Miami of Ohio
Political Science/ Economics
Alzheimer's Association Oklahoma Chapter August 2015 - Present
ServiceMaster Restore September 2014 - Present
Oklahoma Blood Institute June 2013 - Present
Hertz November 2011 - May 2013
Mardel February 2011 - August 2011
Myers Engineering, Consulting Engineers, Inc. 2010 - 2011
Midland Mortgage January 2010 - August 2010
Enterprise Rent-A-Car June 2003 - October 2009
Skills
Customer Service, Editing, PowerPoint, Outlook, B2B, Microsoft Word, Customer Satisfaction, Retail, Event Management, Teamwork, Sales Presentations, New Business Development, Project Management, Social Media Marketing
Education
East Central University 1999 — 2003
Bachelor of Science (B.S.), Retail Marketing
Oklahoma Baptist University 1998 — 1999
ServiceMaster Restore January 2015 - Present
Naples Elementary School August 2011 - June 2012
ServiceMaster Restoration Services January 2008 - June 2009
Douglas Aquatics, Inc. May 2001 - September 2007
ACC Public Affairs department at Langley Air Force January 2007 - May 2007
Skills
Strategic Planning, New Business Development, Team Building, Marketing, Leadership, Sales
Education
Radford University 2003 — 2007
Bachelor's degree, Media Studies/ Advertising
Servpro of Madison WI April 2014 - Present
ServiceMaster Restore January 2014 - March 2014
Purclean Property Restoration & Cleaning Services June 2010 - December 2013
Harden Industries Inc. January 2011 - September 2013
Skills
Restoration, Water Damage, Fire Restoration, Storm Damage, Mold, Indoor Air Quality, Disaster Response, Disaster Recovery, Carpet Cleaning, Water Damage Restoration, Mitigation, Structural Drying, Applied Structural..., Reconstruction, Mold Remediation, Remediation, Water, Property Damage, Building Relationships, Job Site Safety, Advertising, Sales, Customer Service
Education
Liberty University 2015 — 2018
Bachelor of Business Administration, Entrepreneurship/Entrepreneurial Studies, Sophmore
Muscatine High School 2006 — 2010
reets
Protecnica April 2015 - Present
ServiceMaster Restore January 2014 - March 2015
State Farm August 2013 - January 2014
Farmers Insurance January 2012 - June 2013
McCallie School 2010 - 2011
Skills
Property, Claim, Insurance, Commercial Insurance, Casualty, General Insurance, Coaching, Property Damage, Property Claims, Umbrella Insurance, Claim Investigation, Claims Investigations, Adjusters, Homeowners, Health Insurance, Life Insurance, Term Life Insurance, Auto Claims, Disability Insurance, Insurance Adjusting, Claims Handling, Liability, Xactimate, Adjustments, Catastrophe, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Leadership, Management, Marketing, Sales, Project Management, Construction, Renovation, Training
Education
The University of Tennessee at Chattanooga 2007 — 2011
Bachelor of Science (BS), Criminal Justice
ServiceMaster Restore December 2014 - Present
King 33 2014 - Present
Servpro Of Farmington February 2011 - December 2014
Skills
Customer Service, Sales Management, Team Building, Strategic Planning, New Business Development, Marketing, Account Management, Training, Customer Satisfaction, Operations Management, Leadership, Sales Operations
Education
Central Connecticut State University 2003 — 2008
Criminology and Criminal Justice, Biochemistry
Allstate October 2014 - Present
ServiceMaster Restore August 2009 - August 2014
Athleisure, Inc. dba: Sun Diego Boardshops March 2004 - August 2009
Emerald City Boardshop September 1998 - February 2004
Skills
Property & Casualty..., Insurance adjustting, Project Management, Management, Strategic Planning, Building Materials, Water Damage Restoration, Applied Structural..., Customer Service, Teamwork, Budgets, Sales, Business Analysis, Market Analysis, Marketing Strategy, Sales Management, Marketing, Merchandising
Education
California State University San Marcos 1999 — 2002
Bachelor's degree, Business, Management, Marketing, and Related Support Services
San Diego State University-California State University 1996 — 1998
Business, Management, Marketing, and Related Support Services
ServiceMaster Restore May 2009 - Present
Farmers Insurance 2006 - 2009
St. Charles City Police Department 1997 - 2006
US Navy 1990 - 2004
Skills
U.S. Navy Veteran, Police Officer /..., Insurance Adjuster, Microsoft Word, Management, Microsoft Office, PowerPoint, Customer Service, Microsoft Excel, Windows, Project Management, Budgets, New Business Development, Sales, Strategic Planning
Education
University of Missouri-Saint Louis
Bachelor's Degree, Criminology / Psychology
ServiceMaster Restore July 2015 - Present
Servpro of Rocky Hill, Sequoyah Hills, South Knoxville August 2014 - Present
Before You Claim June 2012 - August 2014
Names and Numbers December 2011 - June 2012
Yellowbook December 2003 - October 2011
White Directory Publishers August 2003 - December 2003
Transwestern Publishing October 2001 - August 2003
Trader Classified Media March 2000 - September 2001
FedEx June 1987 - April 2000
Skills
SEM, Advertising, SEO, Advertising Sales, Lead Generation, Sales Management, Sales Operations, New Business Development, Management, Online Marketing, Sales, Leadership, Social Media, Online Advertising, B2B, Direct Mail, Recruiting, Direct Sales, Cold Calling, Salesforce.com, Training
Education
Eastern Kentucky University 1977 — 1981
Laurel County High School
ServiceMaster Restore June 2013 - Present
ServiceMaster Recovery Management March 2011 - June 2013
Secrets of Champions 2008 - 2010
Detroit Tigers January 2008 - October 2008
Skills
Sports Management, Sports Marketing, Event Management, Cold Calling, Marketing, Sales, Event Planning, Public Speaking, Fundraising, Social Media Marketing, Public Relations, New Business Development, Strategic Planning, Marketing Strategy, Team Building, Account Management, Coaching, Customer Service, Social Media, Customer Satisfaction
Education
The University of Memphis 2002 — 2007
Bachelors of Science, Sport Management
ServiceMaster Restore June 2012 - Present
Pinnacle Restoration March 2011 - May 2012
BOMA of Greater Tucson 2009 - 2011
Skills
Construction, Marketing, Residential Homes, Small Business, Marketing Strategy, Customer Satisfaction, Restoration, Advertising, Mold Remediation, Leadership, Strategic Planning, Event Planning, Online Advertising, Sales, Insurance, Customer Service, Entrepreneurship, Marketing Communications, Management, Social Media Marketing, Online Marketing, Social Networking, Public Relations, Water Damage, Facebook, Sales Management, Team Building, New Business Development, Market Planning, Contract Negotiation, Selling, Direct Marketing, Email Marketing, Business Development
Education
California State University-Long Beach 1998 — 2000
Bachelors of Science, Marketing and Management
Salpointe
ServiceMaster Restore May 2014 - Present
Granite Claims Solutions October 2013 - January 2014
SPECS Limited (Specialized Property Evaluation Control Services Limited) September 2008 - April 2013
CARSTAR Automotive Canada June 1998 - August 2008
Skills
Strategic Planning, Customer Relations, Coaching, Problem Solving, New Business Development, Customer Service, Marketing Strategy, Account Management, Insurance, Leadership, Marketing, B2B, Sales, Market Research, Business Development, Strategy, Strategic Partnerships, Email Marketing, Salesforce.com, Advertising, Negotiation, Selling, Brand Management, Analysis, Program Management, Market Planning, Social Media, Event Planning, CRM, Time Management, Sales Management, Business Planning, Customer Retention, Sales Process, Team Building, Business Strategy, Contract Negotiation, Team Leadership
Education
McMaster University 1995 — 1997
BA, Drama
Dale Carnegie
Rentokil North America October 2015 - Present
ServiceMaster Restore January 2015 - September 2015
ServiceMaster June 2014 - December 2014
Terminix November 2012 - May 2014
Terminix January 2010 - October 2012
ServiceMaster December 2004 - January 2010
ServiceMaster September 2002 - December 2004
Equipment Support Services March 2000 - September 2002
Equipment Support Services December 1999 - March 2000
Equipment Support Services July 1998 - December 1999
Skills
Leadership, Management, Strategic Planning, Sales Operations, Customer Satisfaction, Team Building, Strategy, Sales, P&L Management, Operations Management, Sales Management, Logistics, Training, Contract Negotiation, Process Improvement, Account Management, Supply Chain Management, Sales Process, Cross-functional Team..., B2B, Business Development, Procurement, Fleet Management, Transportation, Six Sigma, Customer Retention, New Business Development, Negotiation, Inventory Management, Leadership Development, Cold Calling, Pricing, Forecasting, Direct Sales, Coaching
Education
The University of Memphis 1999 — 2001
MBA
Mississippi State University 1985 — 1990
BS, Petroleum Engineering
Lipscomb & Pitts Insurance, LLC May 2014 - Present
ServiceMaster Restore October 2013 - April 2014
ServiceMaster Clean October 2012 - October 2013
ServiceMaster Clean (ServiceMaster Franchise Group) September 2007 - October 2012
ServiceMaster Clean July 2004 - August 2007
Southern Dental Implant Center May 1997 - July 2004
Education
Meredith College 1975 — 1979
BS, Business Administration
Grimsley High School 1972 — 1975
United States Department of Defense January 2009 - Present
Jillian's- JBC Entertainment May 2008 - September 2008
Jillian's- JBC Entertainment October 2007 - February 2008
Dave & Buster's Inc. September 2004 - November 2006
Jillian's October 1999 - September 2004
Moore Business Systems (PNG) Limited 1998 - 2000
ServiceMaster Restore August 1996 - December 1998
Skills
Leadership, Leadership Development, Teaching, Restaurant Management, Event Management, Intelligence Analysis
Education
Gonzaga University 2007 — 2009
M.A., Communications
McDaniel College 2006 — 2007
B.A., History/PoliSci/CompSci
The Community College of Baltimore County 1997 — 2001
Associate of Arts and Sciences (A.A.S.), Data Communications
ServiceMaster Restore January 2015 - Present
ServiceMaster Clean and ServiceMaster Restore December 2007 - Present
ServiceMaster Clean July 1996 - December 2007
Bess Eaton Coffee Shop & Bakery June 1994 - January 1996
PepsiCo August 1992 - June 1994
Skills
Business Management, Management Consulting, Team Building, Franchising, New Business Development, Sales Management, Account Management, Marketing Strategy, Coaching, Strategic Planning, Business Development, Customer Satisfaction, Small Business, Customer Service, Operations Management, Sales, Marketing, Market Planning, Team Leadership, Training, Customer Retention, Public Speaking, Negotiation, Restoration, Human Resources, Recruiting, Management, Water Damage, Strategy, Sales Operations, Leadership, Mold Remediation, Mitigation, Contract Negotiation, Cold Calling, Program Management, Lead Generation, Sales Process
Education
The University of Connecticut 1987 — 1992
BA, English, Summa Cum Laude
ServiceMaster Restore February 2014 - Present
Lowes home improvement 2007 - 2011
Skills
Big Box, Cashiering, Customer Service, Inventory Control, Inventory Management, Loss Prevention, Management, Merchandising, Retail, Retail Sales, Sales, Shrinkage, Store Management, Store Operations, Time Management, Visual Merchandising
Education
Erie Community College 2012 — 2014
Associate's degree, Criminal Justice and Corrections