ServiceNow - The Enterprise Cloud Company
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ServiceNow - The Enterprise Cloud Company Employees
ServiceNow - The Enterprise Cloud Company July 2014 - Present
Saint Mary's College of California September 2013 - January 2014
Sea Engineering, Inc. June 2005 - August 2011
Skills
Event Management, Management, Project Management, Data Analysis, Research, Human Resources, Social Media, Leadership, Recruiting, Public Relations, Microsoft Office, Time Management, Training, Market Research, Outlook, Microsoft Excel, PowerPoint
Education
Saint Mary's College of California 2010 — 2014
Bachelor's degree, Business Administration and Management, General
ServiceNow - The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company March 2014 - January 2015
ServiceNow - The Enterprise IT Cloud Company July 2013 - March 2014
ServiceNow November 2012 - July 2013
PCL Constructors Inc. February 2008 - November 2012
Castrol Raceway March 2007 - February 2008
PCL Construction May 2006 - March 2007
Best Buy October 2004 - April 2006
Skills
ServiceNow, Project Management, Team Building, Customer Relations, Business Process..., IT Service Management, ITIL, Change Management, IT Operations, Problem Solving, Requirements Analysis, Active Directory, Service-Now, Incident Management, Service Management, Service Desk, Business Analysis, Integration, IT Strategy, Process Improvement, Problem Management, Service Delivery, Leadership, Team Leadership, Business Process, Requirements Gathering, Software Project..., Agile Methodologies, ITIL Certified, Management, SaaS, Disaster Recovery, Information Technology, Customer Service, PMP, Configuration Management, SharePoint
Education
Northern Alberta Institute of Technology 2004 — 2006
Bachelors of Information Systems Technology, Network Management Major
Selkirk College 2002 — 2004
Computer Information Systems Diploma, Computer Science
Franciscan Hospital for Children May 2015 - Present
ServiceNow - The Enterprise Cloud Company January 2015 - April 2015
Aspen Technology June 2013 - June 2014
Commonwealth Supply Chain Advisors March 2013 - May 2013
ProPointCS September 2011 - April 2012
Skills
Sales, Business Development, Cold Calling, Management, Customer Service, Sales Prospecting, Microsoft Excel, Leadership, Lead Generation, Sales Logix, Marketing, Market Research, Business Communications, Teamwork, Economics, Salesforce.com, Meditech, Purchasing, Shipping & Receiving, Inventory Management, Supply Chain Management
Education
Roger Williams University 2010 — 2012
Bachelor of Science (B.S.)
Mario J. Gabelli School of Business –AACSB
Bachelor of Science, Business Management
Griffith University
ServiceNow The Enterprise Cloud Company November 2014 - Present
California Attorney General September 2013 - December 2013
Superior Court of Santa Clara County, Hall of Justice June 2013 - August 2013
Santa Clara County Department of Child Support Services May 2013 - August 2013
Santa Clara County Department of Child Support Services May 2012 - August 2012
The California Aggie September 2009 - June 2011
Yolo County Superior Court December 2009 - June 2010
Education
University of the Pacific - McGeorge School of Law 2011 — 2014
Doctor of Law (J.D.)
University of California, Davis 2008 — 2011
Bachelor of Arts (B.A.)
ServiceNow - The Enterprise Cloud Company May 2014 - Present
San Diego Family Fun May 2013 - Present
Skin Authority September 2009 - May 2013
The Active Network November 2007 - February 2009
MRC Smart Technology Solutions, A Xerox Company December 1995 - March 2007
Skills
Sales Management, Account Management, Sales Process, Solution Selling, Salesforce.com, Recruiting, Direct Sales, Sales, Sales Operations, Training, Sales Presentations, Negotiation, Communication, Leadership, Management, Retail, Entrepreneurship, Team Building, Team Leadership, Coaching, Human Resources, SaaS, Customer Service, Cold Calling, Time Management, Strategy, Strategic Partnerships, Lead Generation, Business Development, B2B, Customer Retention, CRM, Marketing Strategy, Marketing, Product Marketing, New Business Development, Customer Satisfaction
Education
San Diego State University-California State University 1990 — 1995
Bachelor of Science, Marketing/ Business Administration
ServiceNow - The Enterprise Cloud Company October 2014 - Present
ServiceNow - The Enterprise Cloud Company August 2011 - September 2014
Hewlett-Packard March 2010 - August 2011
Hewlett-Packard August 2006 - March 2010
Hewlett-Packard January 2004 - August 2006
Hewlett-Packard March 2002 - January 2004
Hewlett-Packard June 1999 - March 2002
Skills
Coaching & Mentoring, People Management, Strategic Planning, Customer Experience..., Customer Loyalty, New Product Development, Product Requirements, Software Lifecycle..., Software Requirements, Customer Experience, Product Development, Brand Loyalty, Management, Leadership, Cross-functional Team..., Strategy, Enterprise Software, Operational Strategy, Operational Planning, Operations Management, Business Analysis, Business Intelligence, Product Lifecycle..., Product Marketing, HP, Software Project..., Program Management, Product Management, SaaS, Vendor Management, Go-to-market Strategy, Cloud Computing, ITIL, Agile Project Management, Strategic Partnerships, Integration, Process Improvement, Professional Services, Testing, Customer Insight
Education
University of California, San Diego 2010 — 2011
EPSE - Executive Perspective for Scientists & Engineers
University of Oregon - Charles H. Lundquist College of Business 1997 — 1999
MBA, Marketing, Management
University of Oregon 1996 — 1997
Bachelor of Science, General Science, Molecular Biology
ServiceNow - The Enterprise Cloud Company October 2013 - Present
ServiceNow April 2012 - September 2013
The Energuy November 2010 - April 2012
Five Point Capital October 2007 - September 2009
AFLAC March 2002 - May 2007
Skills
SaaS, ITIL, IT Service Management, Cloud Computing, Process Improvement, Account Management, Salesforce.com, CRM, Enterprise Software, Professional Services, Solution Selling, Sales Process, Sales, Direct Sales, Leadership, Data Center, Disaster Recovery, Management, Strategic Partnerships
Education
University of Oregon 1992 — 1996
BS, Anthropology, Business Administration
ServiceNow - The Enterprise Cloud Company June 2013 - Present
ING November 2007 - May 2013
Hartford Life June 2004 - November 2007
ICICI Infotech September 1999 - April 2004
St. Paul Travelers September 1989 - September 1999
Skills
ITIL, IT Service Management, Vendor Management, Data Center, IT Operations, Incident Management, Security, Project Portfolio..., Servers, Outsourcing, Change Management, Business Process, Unix, Software Documentation, MS Project, Project Management, Troubleshooting, Service Management, System Administration, Firewalls, Enterprise Architecture, Consulting, Project Planning, Program Management, Disaster Recovery, IT Management, Strategic Planning, Infrastructure, Enterprise Software, Pre-sales, Management, IT Strategy, Storage, Testing, Service Delivery, Telecommunications, Governance, Quality Assurance, PMO, Integration, Leadership, SDLC
Education
California State University-Fullerton
Los Medanos College
ServiceNow - The Enterprise Cloud Company June 2014 - Present
CHRISTUS Health May 2011 - June 2014
UPS 2007 - 2011
Best Buy 2005 - 2007
Universal Computer Systems 2003 - 2005
Skills
ServiceNow Certified..., ServiceNow, ITIL v3 Foundations..., CMDB, Configuration Management, A+ Certified IT..., Enterprise Software, IT Service Management, Strategy, Incident Management, Service-Now, Technical Support, Security, Software Installation, Management, Problem Management, Change Management, Troubleshooting, Integration, Process Improvement, Software Documentation, ITIL
Education
Texas A&M University-Texarkana 2005 — 2008
Bachelor of Business Administration (BBA), Business Management
Texas A&M University 2002 — 2005
Palo Alto Networks May 2015 - Present
ServiceNow – The Enterprise Cloud Company September 2014 - May 2015
ServiceNow - The Enterprise Cloud Company August 2013 - September 2014
NetApp June 2011 - August 2013
NetApp May 2010 - August 2010
Sequoia Brewing Company 2008 - 2010
Skills
Financial Modeling, Finance, Corporate Finance, Business Analysis, US GAAP, Financial Analysis, Data Center Finance, Strategic Financial..., Hyperion Enterprise, Essbase, Forecasting, Financial Reporting, Managerial Finance, Variance Analysis, Process Improvement, SaaS, Cloud Computing, Long Term Business..., Business Strategy
Education
University of Notre Dame - Mendoza College of Business 2007 — 2011
Bachelor of Business Administration (BBA), International Finance
University of Notre Dame Australia 2009 — 2010
International Business, International Finance
ServiceNow - The Enterprise Cloud Company June 2014 - Present
Skills
Start-ups, Digital Strategy, Cloud Computing, SaaS, Marketing Automation, Demand Generation, Social Media, Sales Enablement, Integrated Marketing, Digital Marketing, Marketing Operations, Online Marketing, Content Marketing, Marketing Strategy, SEO, Product Marketing, B2B Marketing, Email Marketing, Product Management, Lead Generation, Go-to-market Strategy, Wordpress, Multi-channel Marketing, Online Advertising, Marketing Management, Latin America, E-commerce, Strategic Partnerships, Strategy, Salesforce.com, Enterprise Software, B2B, Competitive Analysis, Social Media Marketing, Marketing Communications, Marketing, Selling, New Business Development, Product Launch, Analytics, Leadership, Management, CRM, Customer Acquisition
Education
Duke University - The Fuqua School of Business 2003 — 2005
MBA
University of Wisconsin-Madison 1989 — 1993
BA
Wayzata High School 1987 — 1989
ServiceNow - The Enterprise Cloud Company March 2013 - Present
Robert Half International March 2010 - March 2013
Emerald Packaging, Inc. July 2007 - February 2010
Skills
Temporary Staffing, Temporary Placement, Leadership, Applicant Tracking..., Employee Relations, Staffing Services, College Recruiting, Benefits Administration, Onboarding, Internet Recruiting, Talent Acquisition, Corporate Recruiting, Human Resources, Sourcing, Contract Recruitment, New Hire Orientations, Permanent Placement, Management, Interviews, Taleo, Screening Resumes, Executive Search, Resume Writing, Staff Augmentation, Benefits Negotiation, Hiring, Administrative..., Reference Checking, Training, Cold Calling
Education
California Polytechnic State University-San Luis Obispo
History - Middle East, Latin America
Mercy High School - Burlingame
San Francisco State University
B.A., History (US Labor); Minor in Criminal Justice Studies
ServiceNow - The Enterprise Cloud Company July 2014 - Present
ServiceNow - The Enterprise Cloud Company July 2013 - July 2014
Notre Dame High School, San Jose January 2006 - August 2007
Applied Materials October 1995 - April 2003
Lexel Laser, Inc. 1991 - 1995
Hyosung Computer 1988 - 1991
Scientific Micro Systems 1986 - 1988
Skills
Corporate Communications, Media Relations, Strategic Communications, Marketing Communications, Public Relations, Event Planning, Social Media Marketing, Internal Communications, Program Management, Product Marketing, Marketing, Strategic Partnerships, Strategy, Integrated Marketing, Event Management, Social Media, Crisis Communications, Email Marketing
Education
University of California, Santa Barbara
Bachelor's Degree, Business Economics and Sociology
Stanford Continuing Studies
Buchser High School, Santa Clara, CA
ServiceNow - The Enterprise Cloud Company July 2014 - Present
ServiceNow - The Enterprise Cloud Company June 2013 - June 2014
Websense February 2013 - June 2013
Clark Security Products, an Anixter Company August 2009 - October 2012
Clark Security Products, an Anixter Company October 2008 - October 2012
Camp Dudley YMCA 2001 - 2005
Skills
Sales Management, Solution Selling, New Business Development, Account Management, Sales, Customer Service, Negotiation, Enterprise Software, Sales Presentations, Strategic Planning, Sales Operations, Security, Team Building, Lead Generation, Cloud Computing, Key Account Management, ITIL, SaaS, Leadership
Education
San Diego State University-California State University 2004 — 2008
Business Administration, Finance
Walton High School 2000 — 2004
ServiceNow – The Enterprise Cloud Company October 2015 - Present
ServiceNow - The Enterprise Cloud Company October 2014 - September 2015
Tufts University March 2013 - October 2014
Tufts University April 2011 - February 2013
Tufts University June 2010 - April 2011
Tufts University August 2008 - May 2010
Skills
IT Service Management, Leadership, Training, Incident Management, Customer Service, Information Technology, Analysis, Public Speaking, Program Management, Data Analysis, Change Management, Team Leadership, Troubleshooting, ITIL, Project Management, Software Documentation, Microsoft Excel, Knowledge Management, Knowledge Sharing, Communication, User Documentation, Data Collection, Reporting Metrics, Technical Documentation, Technical Writing, Business Analysis, Client Relations Skills
Education
Tufts University 2007 — 2010
Bachelor's Degree, Psychology
Tufts Gordon Institute 2012 — 2012
"Learning to Lead" - Leadership & Conflict Resolution
Valley High School 2003 — 2007
High School
ServiceNow – The Enterprise Cloud Company March 2015 - Present
ServiceNow - The Enterprise Cloud Company January 2014 - March 2015
Extron Electronics May 2013 - September 2013
Skills
Electronics, Matlab, C++, Microsoft Office, C, Python, Java, Agile Methodologies, JavaScript, Leadership
Education
University of Southern California 2011 — 2013
Computer Engineering & Computer Science
University of San Francisco 2008 — 2011
Physics
Brocade November 2014 - September 2015
Fabulous Properties - Venture Sotheby's International Realty May 2010 - November 2014
ServiceNow - The Enterprise Cloud Company May 2013 - August 2013
Pleasanton Sports and Recreation Park January 2010 - June 2010
Skills
Business Analysis, Microsoft Excel, Finance, Marketing, Financial Analysis, Financial Modeling, Access, Data Analysis, Budgets, Customer Service, Process Improvement
Education
California State University-Chico 2010 — 2014
Bachelor's Degree, Business Administration - Finance
Amador Valley High School 2006 — 2010
ServiceNow - The Enterprise Cloud Company April 2013 - Present
ArivX Inc. January 2011 - December 2013
Secure Development @ Boeing December 2006 - December 2010
Secure Development @ Boeing December 2005 - November 2006
PTC August 2004 - December 2005
Secure Development LLC March 2002 - August 2004
Fujitsu Consulting September 2002 - December 2002
Murphy & Associates February 2000 - March 2002
BEST Consulting September 1994 - February 2000
Ocean Interface Technologies January 1994 - March 1998
Skills
Management, Software Development, SQL, Agile Methodologies, Business Intelligence
Education
Montana State University-Bozeman 1981 — 1988
BS, Engineering
Billings Central 1978 — 1981
ServiceNow - The Enterprise Cloud Company August 2013 - Present
Gesec 2011 - 2012
Chambre de Métiers et de l'Artisanat d'Indre-et-Loire 2005 - 2011
HW Inc 1999 - 2004
Bull 1992 - 1998
Education
Clark University
Master of Business Administration (M.B.A.), Marketing & International Management
Université François Rabelais Tours
Master's degree, Management
ServiceNow - The Enterprise Cloud Company October 2014 - Present
Equinox December 2013 - August 2014
Fitcorp Fitness Centers September 2011 - November 2013
Fitcorp Fitness Centers April 2010 - April 2011
Boston Properties January 2009 - January 2011
Skills
Recruiting, Sales, Customer Service, Management, Budgets, Lead Generation, Retail, Teamwork, Program Management, Event Planning, Marketing, CRM, Social Media, Sales Operations, Social Networking, Social Media Marketing, Time Management, Leadership
Education
Suffolk University 2005 — 2009
Bachelor of Science (BS), Communication
ServiceNow – The Enterprise Cloud Company September 2015 - Present
ServiceNow - The Enterprise Cloud Company June 2014 - September 2015
ServiceNow December 2012 - May 2014
Obu Interactive November 2011 - April 2012
University of San Diego MBA Programs March 2010 - May 2011
Takeda San Diego, Inc. June 2010 - August 2010
Skills
Social Media, SEO, Marketing, Sales Enablement, Event Planning, Internal Communications, HTML 5, Product Marketing, ITIL, Microsoft Excel, Market Research, Advertising, Management
Education
University of San Diego 2008 — 2012
Bachelor of Business Administration (B.B.A.), International Business
University of Virginia 2010 — 2010
Study Abroad - Semester at Sea
ServiceNow - The Enterprise Cloud Company November 2014 - Present
ServiceNow - The Enterprise IT Cloud Company December 2013 - November 2014
Private Household 2011 - 2013
Living Peacefully 2011 - 2012
Le-Reve Organic Spa & Boutique 2007 - 2011
Excel Personal Training 2003 - 2007
Skills
Social Networking, PowerPoint, Customer Service, Office Administration, Microsoft Excel, Office Management, Sales, Process Scheduler, Filing, Outlook, Childcare, Retail, Data Entry, Leadership, Human Resources, Social Media, Social Media Marketing, Time Management, Workday, Management
Education
Notre Dame de Namur University 2011 — 2013
Bachelor of Science (BS), Honors Sociology
Santa Barbara City College
Associate of Arts (AA), Anthropology and Liberal Arts
ServiceNow - The Enterprise Cloud Company April 2013 - Present
Southland Industries September 2005 - November 2012
Accu-Balance Associates, Inc March 2005 - August 2005
Skills
Marketing, Proposal Writing, Sales, Business Development, Event Planning, Process Scheduler, Social Media, Adobe Acrobat, Marketing Communications, Trade Shows, Project Management, Microsoft Office, SharePoint, Office Administration, Adobe Creative Suite, Outlook, Cloud Computing, Leadership, Lead Generation, SaaS, Eloqua
Education
San Jose State University 2004 — 2008
Bachelor of Science (B.S.), Business Administration, Marketing
ServiceNow - The Enterprise Cloud Company January 2014 - Present
Skills
Selling, SaaS, Enterprise Software, Solution Selling, Salesforce.com, Channel, Cloud Computing, Lead Generation, Demand Generation, Sales Operations, Professional Services, Account Management, Sales Management, Direct Sales, Sales Presentations
Education
Loyola University New Orleans
Master of Business Administration (MBA)
Montgomery Academy
Montgomery Academy
University of Alabama
Bachelor of Science (BS)
ServiceNow - The Enterprise Cloud Company October 2013 - Present
Provide Commerce October 2010 - October 2013
InFocus Staffing 2001 - October 2010
Commerce One 1999 - 2001
Heuristics Search 1996 - 1999
Skills
.NET, Technical Recruiting, HRIS, Human Resources, Java, Software Development, SharePoint, Applicant Tracking..., XML, Recruiting, Data Warehousing, SDLC, Talent Acquisition, Internet Recruiting, Housekeeping, College Recruiting, Process Improvement, Talent Management, Cloud Computing, Onboarding, Temporary Placement, Sourcing, Executive Search, Staffing Services, Project Management, CRM, Search, Employer Branding, Taleo, Temporary Staffing, Hiring, Interviews, Staff Augmentation, Information Technology, Benefits Negotiation, Leadership, Training, Strategy, Screening, Management
Education
San Jose State University 1992 — 1996
Bachelors, Business Administration, Finance
ServiceNow - The Enterprise Cloud Company April 2013 - Present
CA Technologies January 2010 - March 2013
Oblicore August 2008 - January 2010
Oblicore January 2005 - August 2008
Socius Partnership June 2004 - December 2004
GSK August 2002 - August 2003
Maptek IT April 2001 - April 2002
CSC 2000 - April 2001
BHP IT January 1999 - 2000
Skills
ITIL, IT Service Management, Requirements Analysis, Integration, Pre-sales, SQL, Windows, Databases, Oracle SQL, XML, Business Analysis, Business Intelligence, Solution Architecture, Microsoft SQL Server, Scripting, Software Development, Professional Services, Cloud Computing, Requirements Gathering, Virtualization, Enterprise Software, Enterprise Architecture, Project Management, PL/SQL, .NET, IIS, Software Design, Oracle, Web Applications, Windows Server, Database Design, SaaS, Software Project..., Data Modeling, Telecommunications, Agile Methodologies, Service Management, IT Strategy, Consulting
Education
Curtin University 1993 — 1999
Bachelor of Engineering, Electrical and Computer Systems Engineering
ServiceNow - The Enterprise Cloud Company October 2013 - Present
Oracle Corporation March 2010 - October 2013
Infinite Solutions SF April 2009 - April 2010
Reynolds Packaging Group September 2009 - November 2009
Alcoa October 2001 - April 2009
Alcoa November 1999 - October 2001
Skills
ERP, Manufacturing, Supply Chain Management, Oracle E-Business Suite, Lean Manufacturing, Quality Assurance, Integration, Cross-functional Team..., Project Management, Continuous Improvement, IT Management, Oracle Applications, Program Management, Business Process..., Business Process, Change Management, Testing, Leadership
Education
University of Missouri-Rolla 1975 — 1979
BS, Mechanical Engineering
ServiceNow - The Enterprise Cloud Company February 2013 - Present
Service-now.com February 2012 - February 2013
Service-now.com December 2007 - February 2012
TIAA-CREF September 1999 - December 2007
Nomura Research Institute October 1994 - September 1999
Skills
Management, Service-Now, Requirements Analysis, ITIL, PaaS, Metrics, Professional Services, Pre-sales, Incident Management, Storage, SaaS, IT Service Management, Strategy, Data Center, Leadership, Cloud Computing, Integration, Governance, Service Management, IT Operations, Payment Industry, Enterprise Software, Vendor Management, IT Strategy, System Deployment, IT Management, Cross-functional Team..., Enterprise Architecture, Information Technology, Service Delivery, SDLC, Solution Architecture, Project Portfolio..., PMP, CMDB
Education
Saint John's University 1991 — 1994
Bachelor of Science (BS), Computer Science
State University of New York Maritime College 1990 — 1991
Computer Science
ServiceNow - The Enterprise Cloud Company January 2014 - Present
IVOXY Consulting April 2012 - December 2013
Larry Thompson Agency, Inc 2006 - 2012
GOTE Gear 2010 - 2011
Education
Portland State University
University of Oregon
ServiceNow - The Enterprise Cloud Company March 2013 - Present
Intel Corporation March 2011 - March 2013
Intel Corporation September 1995 - March 2013
Intel Corporation July 2005 - March 2011
Scottsdale Memorial Health Systems 1993 - 1995
A&C Enercom 1988 - 1993
Dinsdale Unlimited 1984 - 1988
Skills
Program Management, Process Improvement, Requirements Analysis, Software Project..., SharePoint, IT Service Management, Instructional Design, Project Management, Web Based Training..., Usability Testing, Request Fulfillment..., Instructor-led Training, Service-Now, Scenario Planning, Workshop Facilitation, Captivate, Event Planning, ITIL v3 Foundations..., Cross-functional Team..., ITIL, Agile Methodologies, Business Analysis, Change Management, Software Development, Management, Training, E-Learning, Integration, PMO, Service Management, Incident Management, Team Management, SDLC, Software Documentation
Education
Arizona State University 1980 — 1984
BS, Computer Information Systems
Coronado High School 1976 — 1980
ServiceNow Training
ServiceNow - The Enterprise Cloud Company May 2013 - Present
BMC Software April 2012 - May 2013
Hewlett-Packard March 2005 - April 2012
AXS-One August 2004 - March 2005
Sun Microsystems 2000 - 2004
Peregrine Systems June 1998 - June 2000
PSEG 1995 - 1998
MCI 1988 - 1995
Skills
Enterprise Software, SaaS, Cloud Computing, Pre-sales, Solution Selling, IT Service Management, ITIL, Solution Architecture, CMDB, Sales Enablement, Salesforce.com
Education
Alvernia College 1983 — 1987
Bachelor of Arts (BA), Communications
ServiceNow - The Enterprise Cloud Company September 2013 - Present
NetApp January 2008 - July 2013
Sun Microsystems December 2006 - January 2008
Sun Microsystems November 2003 - August 2006
Sun Microsystems January 2001 - October 2003
SGI (Silicon Graphics Incorporated) August 1999 - January 2001
Advanced Micro Devices September 1996 - January 1998
Applied Materials September 1994 - August 1996
Goleta Valley Community Hospital May 1993 - May 1994
Skills
Demand Generation, Cross-functional Team..., Go-to-market Strategy, Sales Enablement, Product Marketing, Messaging, Salesforce.com, Eloqua, Business Analysis, Aprimo, Analysis, CRM, Business Analytics, Strategy, Marketing Strategy, Management, Marketing Management, Business Intelligence, Leadership, Program Management, Multi-channel Marketing, Marketing
Education
Thunderbird 1998 — 1999
MBA
Westmont College 1991 — 1993
BA
ServiceNow - The Enterprise Cloud Company June 2013 - Present
GreenPages Technology Solutions July 2010 - April 2013
Fidelity Investments May 2005 - June 2010
Highfields Capital 2008 - 2008
Highfields Capital 2008 - 2008
Molecular 2003 - 2005
iXL 1997 - 2001
Skills
Cloud Computing, ITIL, Virtualization, Project Management, VMware, Requirements Analysis, BMC Atrium Orchestrator, BMC BladeLogic, BMC Remedy, CA Automation Suite For..., VMware Infrastructure..., VMware vCloud Director, Automation, Process Automation, Orchestration, VTSP, VSP, Sales, VMware Infrastructure, Agile Methodologies
Education
Boston College 1992 — 1996
Bachelor of Arts and Science, Mathematics and Computer Science
ServiceNow - The Enterprise Cloud Company February 2014 - Present
Dented Box, LLC August 2010 - Present
Best Buy August 2012 - February 2014
Best Buy February 2012 - July 2012
Target December 2010 - January 2012
Target September 2009 - November 2010
Target September 2008 - September 2009
Target July 2001 - June 2007
Target June 2006 - August 2006
Skills
IT Service Management, ITIL, Integration, Business Process, Process Improvement, Management, Change Management, Enterprise Software, Microsoft Office, IT Management, Business Intelligence, Team Leadership, Leadership, IT Operations, SharePoint, Wordpress, Technology Solutions, Incident Management, Process Optimization, Website Development, Microsoft SQL Server, ServiceNow
Education
University of St. Thomas 2007 — 2009
Masters, Software Systems
The College of St. Scholastica 2003 — 2007
B.A. Computer Information Systems, Web Development & E-Commerce
ServiceNow - The Enterprise Cloud Company October 2014 - Present
ServiceNow - The Enterprise Cloud Company July 2013 - October 2014
Apple January 2011 - June 2013
Spectrum Automotive Advertising January 2010 - August 2010
Apple October 2007 - January 2008
Skills
Sales, Customer Satisfaction, Online Advertising, Competitive Analysis, Advertising, Social Networking, Product Development, Marketing Communications, Facebook, Forecasting, Microsoft Excel, Lead Generation, Digital Marketing, Management, Public Relations, PowerPoint, Selling, Team Leadership, Information Technology, Cloud Computing, Leadership, Enterprise Software, Customer Service
Education
Texas State University-San Marcos 2006 — 2009
Bachelor's Degree
Plano West 2002 — 2004
ServiceNow - The Enterprise Cloud Company May 2013 - Present
Carahsoft Technology Corp. January 2012 - April 2013
Carahsoft Technology Corp. August 2010 - April 2013
Skills
Sales Operations, Account Management, Sales Process, Cold Calling, Time Management, Solution Selling, Lead Generation, SaaS, Channel, Sales, Management, Cloud Computing, Leadership, Marketing, New Business Development, Direct Sales, Enterprise Software, Demand Generation, Business Development, Channel Partners, CRM, Professional Services
Education
Old Dominion University 2006 — 2010
Bachelor of Science, Major: Communications, Double Minor: Marketing, Psychology
University of Leicester 2009 — 2009
Communication and Media Studies
ServiceNow – The Enterprise Cloud Company July 2015 - Present
ServiceNow - The Enterprise Cloud Company July 2014 - July 2015
Zerve October 2013 - July 2014
Children's Health Council July 2013 - August 2013
Spot Pizza September 2009 - August 2012
Gillig, Inc. June 2009 - August 2011
Skills
Social Media, Marketing, Communication Skills, Customer Service, Social Networking, Public Speaking, Team Leadership, Management, Sprinklr, PowerPoint, Microsoft Office, Research, Leadership, Editing, Problem Solving, Group Work, Salesforce.com, HTML, Persuasive Speaker, Social Media Blogging, Corporate Communications, Interpersonal..., Interpersonal..., SocialChorus, Box, Content Strategy
Education
San Francisco State University 2012 — 2014
Bachelor's Degree, Communication Studies
Los Altos High School 2005 — 2009
ServiceNow - The Enterprise Cloud Company January 2014 - Present
ServiceNow November 2012 - January 2014
Los Altos Town Crier December 2010 - January 2013
Clear Content Marketing (acquired by Skyword) May 2012 - September 2012
University of San Francisco December 2010 - December 2011
18 Rabbits May 2011 - September 2011
Foodbuzz January 2010 - August 2010
Gwen Francis Design Group February 2009 - August 2010
Morgan Stanley May 2009 - August 2009
Skills
Social Media, Marketing Communications, Social Media Marketing, Strategy, Cloud Computing, Project Management, Sales, Content Marketing, Copy Editing, Thought Leadership, Strategic Partnerships, Enterprise Software, Community Development, Customer Advocacy, Public Speaking, Writing, Leadership, Blogging, Food & Beverage
Education
University of San Francisco 2008 — 2012
BA, Communication Studies, emphasis in Business
ServiceNow – The Enterprise Cloud Company July 2015 - Present
ServiceNow - The Enterprise Cloud Company April 2014 - Present
Kristin Emi Media April 2011 - Present
Digital Media Academy June 2010 - June 2014
Macalpin Management January 2013 - April 2014
Digital Media Academy March 2013 - 2014
Skills
Social Media, Marketing, Teaching, Photography, Photoshop, Social Networking, Microsoft Word, Sports
Education
Prospect High School
Prospect High School
University of California, Berkeley
Bachelor of Arts (B.A.), Media Studies and Sociology (Double Major), Minor in Education
ServiceNow - The Enterprise Cloud Company September 2014 - Present
ManTech February 2011 - July 2014
Jusani Culture September 2012 - December 2012
MTCSC, Inc. June 2007 - February 2011
MTCSC, Inc. March 1998 - June 2007
Accredited Home Lenders May 2006 - June 2006
Ahntech, Inc September 1995 - March 1998
Skills
SharePoint, E-learning, Flash, ActionScript, HTML, XML, E-Learning, Photoshop, JavaScript, Multimedia, CSS, Web Applications, Layout, User Interface, XHTML, Technical Writing, User Experience, Program Management
Education
Colorado State University
B.A, Technical Journalism
Foundation College, San Diego
Multimedia Technology Certificate
ServiceNow - The Enterprise Cloud Company February 2014 - Present
BG Group August 2012 - August 2013
Independent Consultant December 2011 - July 2012
PetroShahd Company (JV Sipetrol-Egypt & EGPC) September 2008 - November 2011
ENAP Sipetrol - Egypt June 2007 - November 2011
Synergy Professional Services October 2006 - May 2007
IBM Global Services July 2005 - September 2006
British American Tobacco 2003 - 2005
Synergy Professional Services 2001 - 2005
Skills
ITIL, IT Strategy, Project Management, PMP, Disaster Recovery, Solution Architecture, Data Center, IT Management, Project Planning, Management, Business Continuity, Security, Microsoft Certified..., Windows Server, Infrastructure, Information Technology, IT Service Management, Business Process, Outsourcing, Cisco Technologies, Leadership, Microsoft Technologies, Business, Team Management, Pre-sales, Active Directory, System Administration, Cloud Computing, WAN, Business Analysis, Microsoft Exchange, Software Documentation, System Deployment, Client Deployment..., Cross-functional Team..., ERP, PMP certified, Infrastructure Design..., Service Desk..., IT Consultant, IT Business Managment, Team Managment, IT Administration, Risk & Change Control, Global & Multi-Cultural..., ITBMC, Project management..., Infrastructure project..., Project budgets, Requirements gathering...
Education
Cairo University 1989 — 1997
Bsc, Urban and Regioonal Planning
British Council - Egypt 1989 — 1990
GCE, GCE
ServiceNow - The Enterprise Cloud Company January 2015 - Present
Skills
Sales Support, Salesforce.com, Inside Sales, Sales Enablement, Social Media, Strategy Development, New Business Development, Account Management, SaaS, IT Service Management, Sales Operations, Lead Generation, Marketing Communications, Recruiting, Social Media Marketing, Enterprise Software, CRM, Sales, Sales Management, Strategic Planning, Business Development, Solution Selling, Key Account Management, Product Management, Direct Sales, Strategy, B2B, Marketing, Business Strategy, Product Marketing, Sales Process, Management, Leadership, Competitive Analysis, Market Research, Selling, Strategic Partnerships, Channel Partners, Cloud Computing, Cold Calling, Professional Services, Business Alliances, Software Industry, Partner Management, Sales Presentations, Managed Services, Demand Generation, Channel Sales, Start-ups, Pre-sales
Education
Miami University 2004 — 2008
B.S., Marketing
Wilton High School 2000 — 2004
High School Diploma, General Studies
ServiceNow - The Enterprise Cloud Company July 2014 - Present
AFCEA San Diego July 2014 - Present
Praescient Analytics September 2013 - June 2014
Praescient Analytics May 2012 - September 2013
FBI August 2010 - May 2012
Skills
Intelligence Analysis, Instructor-led Training, Security Clearance, Public Speaking, ServiceNow, Palantir, Government Contracting, Proposal Writing, New Business Development, Business Development, Report Writing, Microsoft Excel, Analytics, Contract Negotiation, Technical Training, Curriculum Development, Technical Support, Help Desk Support, Technical Presentations, High-Impact Sales..., SharePoint, Link Analysis, Data Mining, Analyst Briefings, PowerPoint, Oral & Written..., Employee Training, Business Intelligence, Sales Management, Strategic Communications, Microsoft Word, Marketing Communications, Program Management, DoD, Government, Management, Leadership
Education
Northwestern University 2006 — 2010
Bachelor of Arts (BA), French and International Studies
Iolani 2000 — 2006
ServiceNow - The Enterprise Cloud Company April 2012 - Present
Skills
Healthcare, Biotechnology, SD, SAP R/3, Project Implementation, EDI, Integration, Supply Chain Management, Data Migration, Logistics, Business Analysis, Program Management, Testing, Warehouse Management, Business Process, SAP Implementation, SDLC, Project Management, Requirements Analysis, Business Process..., IT Strategy, Software Project..., PMP, IT Management, ITIL, PMO, Project Delivery, Vendor Management, Outsourcing, SaaS, IT Operations, Enterprise Software, Leadership, Management, Solution Architecture
Education
Stanford University 2014 — 2015
Stanford Advanced Project Management (SAPM)
K.J. Somaiya Institute of Management Studies and Research 1993 — 1995
MBA
Kakatiya University 1989 — 1991
BS
ServiceNow - The Enterprise Cloud Company July 2013 - Present
ServiceNow February 2012 - Present
EMC July 2009 - March 2012
Data Domain (Acquired by EMC) August 2006 - March 2012
Modem Media December 2005 - July 2006
Mentor Graphics September 2003 - November 2005
Saba July 2000 - April 2003
C-Cube June 1999 - June 2000
USWeb/CKS February 1997 - June 1999
Unisys December 1992 - February 1997
Skills
Integrated Marketing, Analytics, Digital Strategy, Marketing Automation, Demand Generation, Marketing Strategy, Lead Generation, Digital Marketing..., Salesforce.com, Social Media, Change Management, Global Marketing, Community Development, Segmentation, Business Requirements, Customer Acquisition, Business Analytics, lead nurturing, eloqua, Demand Management, Web Marketing, Strategy, Business Process..., Marketing, Strategic Partnerships, Multi-channel Marketing, Marketing Operations, Enterprise Software, Direct Marketing, Go-to-market Strategy, Eloqua, Cloud Computing, Program Management, CRM, SaaS, Messaging, B2B Marketing, Sales Enablement, Product Launch, Aprimo, Digital Marketing, Business Intelligence, Lead Management
Education
Samuel Curtis Johnson Graduate School of Management at Cornell University 2014 — 2015
Advanced Market Research / Data-Driven Marketing Certification
Boston University
B.S.
Golden Gate University
M.A.
ServiceNow - The Enterprise Cloud Company January 2015 - Present
Websense January 2013 - October 2014
Ashford University August 2011 - October 2012
Z57 Internet Solutions March 2010 - July 2011
InnSeason Resorts 2007 - 2009
Skills
CRM, Sales Operations, Online Marketing, Sales, Student Recruiting, Salesforce.com, Retaining Customers, Admissions, Marketing, CampusVue, Campus, Security, Student Financial Aid, Higher Education, Academic Advising, Student Development, Admissions Counseling, Enrollment Management, Student Affairs, Student Counseling, Career Counseling, Network Security, SaaS, Appointment Generation, Aggressive Marketing, Pricing Strategy, Leadership, Lead Generation, Database Administration, Sales Support Tools, Post-sales Support
Education
Arizona State University 2003 — 2012
Bachelor of Science (BS), Psychology
Arizona State University
Bachelor of Arts, Psychology
ServiceNow - The Enterprise Cloud Company February 2014 - Present
Opera Solutions March 2011 - January 2014
Double-Take Software December 2004 - February 2011
Skills
Big Data, Go-to-market Strategy, Solution Selling, Analytics, Enterprise Software, Salesforce.com, Management Consulting, SaaS, Professional Services, Cloud Computing, Strategic Partnerships, Predictive Analytics, Start-ups, Strategy, New Business Development, Problem Solving, Executive Management, Recruiting, Software, Increased Profitability, Business Strategy
Education
State University of New York at Albany 1985 — 1989
BA, Economics
ServiceNow - The Enterprise Cloud Company October 2014 - Present
WMS Gaming September 2012 - April 2014
Accenture October 1997 - September 2012
Global Products Client May 2010 - August 2012
Dell July 2004 - December 2009
Microsoft January 2003 - June 2004
AOL September 2003 - May 2004
Duke Energy Corporation January 2002 - August 2002
Avanade August 2000 - November 2001
Nua e-commerce January 2000 - July 2000
Skills
Cloud Computing, ServiceNow, Digital, Social Media, E-commerce, Mobile Applications, Program Management, Management Consulting, Business Process, Business Process..., Outsourcing, Strategy, IT Strategy, Business Transformation, Leadership, Change Management, Integration, Management, Process Engineering, Business Intelligence, CRM, Project Management, Cross-functional Team..., Vendor Management, Supply Chain, Analytics, Process Improvement, ERP, Business Strategy, Business Development, Consulting, PMO, Business Analysis, Enterprise Software, Project Portfolio..., Agile Project Management, SDLC, Business Process Design, Business Process..., Mergers & Acquisitions, Business Planning, Project Planning, Professional Services, Team Building, Product Development, Operational Excellence, Strategic Planning, Training
Education
Advanced Training, Webinars and Conferences 1997 — 2015
The Chartered Institute of Management Accountants 1998 — 2001
Qualified as a Management Accountant CIMA, Management Accounting and Business Topics, Achieved Qualification by passing all four levels and exams
Dublin City University 1993 — 1997
Bachelor of Business Studies (BBS), Business/Commerce, General
Clonkeen College High School 1988 — 1993
Leaving Certificate High School Graduation, English, Irish, Maths, Business/Accounting, German, French, Biology, History
Consultant April 2015 - Present
ServiceNow – The Enterprise Cloud Company October 2014 - March 2015
ServiceNow - The Enterprise Cloud Company January 2007 - September 2014
Skills
Solution Selling, Management, Sales Process, Sales Operations, SaaS, Enterprise Software, Cloud Computing
Education
Indiana University - Kelley School of Business 1977 — 1981
Marketing, Business, Management, Marketing, and Related Support Services
ServiceNow - The Enterprise Cloud Company June 2014 - Present
City of Santa Clara June 2014 - Present
Spot Voice (formerly VoiceJock and SpotVO) November 2010 - Present
NBC Bay Area July 2006 - Present
Freelance May 2004 - Present
Skills
Public Speaking, Social Media, Software, Television, Editing, Advertising, Leadership, Marketing, Radio, Media Relations, Commercials, Social Networking, Video Production, Interviews, Public Relations
Education
Santa Clara University 1988 — 1992
Bachelor's degree, TV/Communication
ServiceNow - The Enterprise Cloud Company May 2014 - Present
CallidusCloud July 2013 - May 2014
VMware December 2012 - July 2013
Salesforce.com August 2010 - November 2012
Bank of New York Mellon (Sydney, Australia) April 2010 - August 2010
Davidson Legal January 2010 - April 2010
Celerity Consulting Group August 2009 - December 2009
Perkins Coie LLP 2009 - 2009
Skills
SaaS, Salesforce.com, Intellectual Property, IT Operations, Contract Management, Contract Negotiation, Licensing Negotiations, Strategic Negotiations, Negotiation, Rhetorical Analysis, Rhetoric, Economics, Project Planning, Project Management, International Project..., Strategic Consulting, Process Consulting, Strategic Planning, Compliance, Internal Communications, Business Analysis, Public Policy, Legal Compliance, Legal Discovery, Legal Research, Legal Writing, Legal Documents, Document Management, Document Drafting, Document Review, Real Estate Transactions, Real Estate Contracts, Real Estate Economics, Public Relations, VMware, VMware Infrastructure, Licensing, Litigation, Legal Assistance, Business Development, Strategy, Management, Corporate Law, Software Licensing, Privacy Law, Cloud Computing, CRM, Data Privacy, Professional Services, vCloud
Education
University of California, Berkeley
Bachelor of Arts (B.A.), Legal Studies/Rhetoric
ServiceNow – The Enterprise Cloud Company August 2015 - Present
ServiceNow - The Enterprise Cloud Company June 2013 - Present
Plato's Closet March 2013 - June 2013
Child Abuse Services Team January 2012 - June 2012
CVS Pharmacy June 2007 - January 2010
Skills
Human Resources, Interviews, Customer Service, Sales, Nonprofits, Teamwork, Recruiting, Time Management, Enterprise Software, PowerPoint
Education
University of California, Irvine 2008 — 2012
Bachelor of Arts (B.A.), Psychology and Social Behavior
California High School
ServiceNow - The Enterprise Cloud Company March 2013 - Present
VACO Resources June 2009 - March 2013
Kforce Finance and Accounting September 2008 - March 2009
Accelrys January 2008 - August 2008
VACO Resources June 2006 - January 2008
Captiva Software - Acquired by EMC 2005 - 2006
Memec - Acquired by Avnet January 2005 - July 2005
Venture Catalyst Inc. February 2003 - September 2004
Skills
Sarbanes-Oxley Act, Financial Reporting, Accounting, Variance Analysis, Budgets, Corporate Finance, Payroll, SEC filings, Revenue Recognition, GAAP, Financial Analysis, Internal Controls
Education
University of San Diego 1999 — 2004
Masters, Accounting and Financial Managment
ServiceNow - The Enterprise Cloud Company March 2014 - Present
TeleTech July 2010 - September 2013
ESM September 2009 - July 2010
OppenheimerFunds, Inc February 2005 - January 2009
AIM Investments January 2001 - January 2005
Independant Consultant January 1998 - January 2002
Skills
IT Service Management, ITIL Expert, Latin America, Remote Team Management, Leadership, Mentoring, Team Building, Solution Architecture, Process Improvement, Strategic Planning, Automation, Client Relationship..., Vendor Management, Highly Adaptable, Results Focused, CRM, ITIL, Virtual Teams, Management, Business Intelligence, Adaptation, Change Management, SDLC, Team Leadership, Service Delivery, Project Management, IT Operations, Result Oriented, Integration, Software Development, Troubleshooting, IT Management, Business Process, Testing, Outsourcing, IT Strategy, Information Technology, Business Analysis, Disaster Recovery, SharePoint, Data Center, Service Desk, Infrastructure, Enterprise Architecture, PMP, Requirements Analysis, Cloud Computing, PMO, Project Portfolio..., Software Documentation
Education
University of Houston, C.T. Bauer College of Business 1997 — 2000
BBA, Management Information Systems (MIS)
Exentia - ITIL® Expert 2011 — 2011
ITIL Expert, OSA, RCV, PPO, SOA, MALC
ServiceNow - The Enterprise Cloud Company November 2010 - Present
Symantec (formerly Vontu) May 2007 - November 2010
Mercury Interactive/HP November 1999 - January 2007
Internet Security Systems (ISS) July 1997 - November 1999
Sybase 1991 - 1996
Skills
ITIL Certified, SaaS, Enterprise Software, Cloud Computing, Solution Selling, PaaS, Professional Services, IT Service Management, Sales Enablement, TAS, Salesforce.com, Managed Services, Business Alliances, ITIL, Information Security, Lead Generation, Software Industry, Partner Management, Go-to-market Strategy
Education
Rutgers, The State University of New Jersey-Newark 1985 — 1989
MBA, Finance
University of New Hampshire - Whittemore School of Business and Economics 1978 — 1982
Bachelor of Arts (BA), Economics, Finance, MIS
ServiceNow - The Enterprise Cloud Company October 2013 - Present
The Configurator Project December 2012 - October 2013
Liaison Technologies August 2012 - December 2012
Hubspan, Inc. May 2007 - August 2012
Hewlett-Packard February 2007 - April 2007
Mercury Interactive December 2006 - January 2007
Cingular Wireless July 1999 - December 2006
IBS Consulting March 1998 - March 1999
Aspen Technology November 1993 - March 1998
Skills
Ant, REST, Agile Methodologies, SDLC, JUnit, Enterprise Architecture, Perl, Cloud Computing, Web Services, Tomcat, Integration, XML, MongoDB, LDAP, J2EE, Message Oriented..., Red Hat Linux, Solution Architecture, Java Enterprise Edition, Oracle, Apache, Architecture, Java, SOA, Software Development, XSLT, Solaris, Scrum, Enterprise Software, Scalability, Linux, Unix, Software Design, Software Engineering, Object Oriented Design, Object Oriented Analysis, SQL, UML, JSON, Python, Jython, Web Applications, Shell Scripting, Distributed Systems, SOAP, Databases, JSP, C, C++, Architectures
Education
University of Idaho-Moscow 1978 — 1980
BS, Mathematics
Montana State University-Bozeman 1977 — 1978
Architecture, Mathematics
ServiceNow - The Enterprise Cloud Company July 2013 - Present
eLoyalty January 2012 - June 2013
Fiserv January 2011 - December 2011
IBM 2007 - 2010
IBM 2003 - 2007
IBM 2000 - 2003
IBM 1998 - 2000
Skills
Customer Relations, Customer Satisfaction, Negotiation, Account Management, Team Leadership, Process Improvement, Enterprise Software, Problem Solving, Consultative Selling, Cross-functional Team..., Customer Service, Salesforce.com, Conflict Resolution, Leadership, Management, Product Management, Program Management, Business Process
Education
Dominican University
B.A., English - Composition
Gonzaga University
M.A, Organizational Leadership
University of Notre Dame - Mendoza College of Business
Executive Certificate in Negotiation and Conflict Management
ServiceNow, the Enterprise Cloud Company November 2013 - Present
Blue Star Learning November 1999 - Present
Service-now.com October 2011 - November 2013
Currently interviewing prospective employers January 2011 - October 2011
SAIC September 2010 - January 2011
SAIC September 2003 - January 2011
SAIC 2003 - January 2011
SAIC August 2008 - September 2010
SAIC 2003 - September 2008
Masonic Grand Lodge of California 2003 - 2008
Skills
Technical Writing, Technical Training, Technical Communication, Analysis, Requirements Analysis, Business Process..., Business Analysis, Technical Documentation, Content Management, Captivate, Instructor-led Training, Training Delivery, Process Improvement, Document Management, Security, Systems Analysis, SDLC, Microsoft Office, Visio, MS Project, Adobe Acrobat, Project Planning, Requirements Gathering, Access, Team Leadership, Knowledge Management, ITIL, Outlook, PowerPoint, Business Process, Team Building, Problem Solving, Change Management, Process Engineering, Security Clearance, Software Documentation, Microsoft Excel, Training, Training & Development, Compliance, Documentation, Document Automation, Software Training, Risk, Electronic Security, Word, Mentoring, MS Office Suite, Process Development, Project Control
Education
Coleman College 1992 — 1993
Associates of Science, Computer Information Systems
Coleman University
ServiceNow - The Enterprise Cloud Company November 2010 - Present
Emory University November 2003 - November 2010
Georgia State University January 1995 - October 2003
Sertec Corporation March 1994 - September 1994
Skills
ServiceNow, JavaScript, Prototype JS, jQuery, SQL, ITIL, Programming, Troubleshooting, Problem Solving, PaaS, SaaS, Perl, HTML, CSS, Unix, Windows, Web Development, IT Service Management, ServiceNow: ACE, Regular Expressions, Remedy, XML, MySQL, PHP, Web Services, Mac OS X, Documentation, System Administration, Customer Relations, Software Documentation, SOAP, BMC Remedy, Customer Service, Databases, Web Applications, VMware, Windows Server, Active Directory, Grilled Asparagus, Drinking Starbucks, Service-Now, Testing
Education
Georgia State University
Pursuing Computer Science, Computer Science and Psychology
ServiceNow – The Enterprise Cloud Company July 2015 - Present
ServiceNow - The Enterprise Cloud Company March 2012 - July 2015
Proofpoint August 2011 - March 2012
Hewlett-Packard (formerly 3PAR Inc.) August 2010 - August 2011
EMC (formerly Data Domain, Inc.) July 2006 - August 2010
Oracle (formerly Hyperion Solutions) May 2005 - June 2006
NASA Ames Research Center 2003 - 2005
Skills
Salesforce.com, Demand Generation, Enterprise Software, SaaS, Lead Generation, Eloqua, Market2Lead, Marketo, Field Marketing, Trade Shows, Project Management, Product Marketing, Cloud Computing, Business Development, Solution Selling, Analytics, Sales, Marketing, Account Management, Integrated Marketing, Management, Strategy, Marketing Automation, Competitive Analysis, Pre-sales, Email Marketing, Sales Process, Sales Operations, CRM, Go-to-market Strategy, Program Management, Sales Enablement
Education
San Jose State University
Bachelors of Science, Business Administration (concentration in Marketing)
ServiceNow - The Enterprise Cloud Company April 2014 - Present
Vista Group Marketing July 2008 - Present
ServiceNow - The Enterprise Cloud Company January 2014 - April 2014
Capital Access Group April 2013 - September 2013
Serious Energy June 2007 - May 2012
ClickHome December 2005 - June 2007
Integration Associates April 2003 - November 2005
Robert Half International 2000 - 2000
Skills
Marketing, Competitive Analysis, Market Research, Salesforce.com, Account Management, Product Marketing, Marketing Strategy, Event Planning, Management, Marketing Communications, Strategic Planning, Marketing Research, Product Management, Social Media Marketing, Sales Operations, Start-ups, Sales, Strategy, Social Media, Budgets, SEO, Business Development, Lead Generation, Strategic Partnerships, Business Strategy, New Business Development, Product Development, Entrepreneurship, Online Marketing, Multi-channel Marketing, B2B, Cross-functional Team..., CRM, Direct Sales, Business Planning, SaaS
Education
University of Oregon 1999 — 2003
BS, Business Marketing
ServiceNow - The Enterprise Cloud Company June 2014 - August 2015
Software AG January 2013 - May 2014
Software AG July 2010 - December 2012
Knowtoable February 2008 - June 2010
Pitney Bowes June 2008 - February 2009
Fidelity Investments September 2006 - February 2008
Accenture June 1997 - September 2006
Arcadis March 1993 - June 1997
Malcolm Pirnie, now Arcadis July 1984 - February 1993
Skills
Strategy, Business Process..., Program Management, Enterprise Software, Solution Architecture, Business Intelligence, Business Process, Professional Services, Business Transformation, Cross-functional Team..., Integration, Management, Consulting, Leadership, CRM, Management Consulting, Operations Management, Project Management, Enterprise Architecture, Go-to-market Strategy, IT Strategy, Competitive Analysis, Outsourcing, Strategic Planning, Organizational Design, Business Planning, Cloud Computing, Training, Troubleshooting, Team Building, Knowledge Management, Business Process..., Thought Leadership, Governance, SaaS, Pre-sales, Solution Selling
Education
New York University - Leonard N. Stern School of Business 1988 — 1991
Master of Business Administration (M.B.A.), Finance
University of North Carolina at Chapel Hill 1982 — 1984
MS, Environmental Engineering
Lafayette College 1978 — 1982
BS w Honors, Civil Engineering
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise Cloud Company January 2014 - Present
BMC Software June 2013 - January 2014
BMC Software April 2012 - June 2013
IBM November 2010 - April 2012
Compuware Corporation July 2008 - December 2010
LANDesk Software January 2007 - July 2008
LANDesk Software April 2006 - December 2006
UC Irvine 2004 - April 2006
Hydrabaths Inc. 2002 - 2004
Skills
Courseware Development, Network Engineering, Pre-sales, Enterprise Software, IT Service Management, Systems Management, Enterprise Architecture, ITIL, IT Strategy, Management, Solution Architecture, Solution Selling, Project Management, Selling, Sales Enablement, Software Industry, Service Management, Integration, Software Project..., IT Management, Training, IT Operations, Strategy, SaaS, Education Software, Business Intelligence, Sales, Program Management, Account Management, Value-added, Security, Virtualization, HP, Servers, Professional Services, Salesforce.com, Data Center, Lead Generation, Channel Partners, Sales Operations, Leadership, Business Alliances, Managed Services, ERP, Partner Management, Storage, Volunteering, Thought Leadership, Go-to-market Strategy, Consulting
Education
Lafayette College 1984 — 1988
Bachelor of Arts Economics and Business, Art Minor
Kent State University- Switzerland 1987 — 1987
ServiceNow - The Enterprise Cloud Company September 2014 - Present
usablenet September 2012 - September 2014
CA Technologies May 2011 - October 2012
CA October 1998 - May 2011
CA October 1998 - October 2000
Skills
Cloud Computing, SaaS, Enterprise Software, Systems Management, Professional Services, Virtualization, Product Management, Mobile Applications, Integration, VMware, Agile Methodologies, Mobile Web Design, Mobile Phone Apps, Mobile Technology, Mobile Design, Sales Enablement, Sales Engineering, Enterprise Architecture, Best Practices, InstallAnywhere, InstallShield, Solution Implementation, Software Implementation..., Software Engineering, Software Engineering..., Software Development, Data Center, Pre-sales, Business Alliances, Go-to-market Strategy, Software Industry, Solution Selling, Storage, Partner Management, Identity Management, Managed Services, Storage Virtualization, IaaS, VDI, Disaster Recovery, Storage Area Networks, IT Service Management, High Availability, Big Data, IT Strategy, Security, Thought Leadership, ITIL, Solaris, Solution Architecture
Education
University of Scranton 1994 — 1998
BA, Communications
St. Anthonys High School 1991 — 1994
ServiceNow - The Enterprise Cloud Company November 2014 - Present
EMC March 2014 - November 2014
EMC, Data Protection & Availability Division February 2012 - March 2014
EMC, Backup & Recovery Systems Division March 2011 - February 2012
EMC, Backup & Recovery Systems Division March 2010 - March 2011
EMC, Backup & Recovery Systems Division September 2009 - February 2010
Data Domain January 2009 - September 2009
Data Domain June 2008 - December 2008
Data Domain June 2008 - December 2008
Data Domain June 2007 - May 2008
Skills
Deduplication, Salesforce.com, Storage, Data Domain, CRM, Cold Calling, Sales, Solution Selling, Enterprise Software, Sales Operations, Sales Process, Direct Sales, Leadership, Business Development, SAN, Storage Area Networks, Cloud Computing, New Business Development, SMB, Channel Partners, SaaS, Go-to-market Strategy, Enterprise Storage, Professional Services, Storage Virtualization, Sales Enablement
Education
California Polytechnic State University-San Luis Obispo 2001 — 2006
Liberal Arts, Communication Studies; Concentration: Sales and Persuasion
ServiceNow - The Enterprise Cloud Company October 2014 - Present
HP Software January 2010 - February 2014
HP Software January 2008 - March 2010
Mercury Interactive February 2004 - January 2008
Network Associates/McAfee 1998 - 2000
PTC January 1997 - November 1998
General Electric 1989 - 1997
Skills
Enterprise Software, Strategy, Sales Operations, Selling, Business Development, Cross-functional Team..., Sales Management, Sales, Marketing Strategy, Team Building, Security, SaaS, Solution Selling, Cloud Computing, Professional Services, HP, Go-to-market Strategy, Salesforce.com, Business Alliances, Sales Enablement, Leadership, Integration, Software Industry, Account Management
Education
Michigan State University - The Eli Broad College of Business 1997 — 1998
MBA
Michigan State University
MBA, Eli Broad School of Management
Western Michigan University
BA
ServiceNow - The Enterprise Cloud Company April 2014 - Present
VUMI Group, Ltd. October 2013 - March 2014
Best Doctors May 2012 - July 2013
Catalyst Online February 2012 - May 2012
Yamaha School & Music Shop June 2010 - May 2011
Education Development Center February 2010 - May 2010
Skills
•100 % percent fluent..., •Highly qualified in..., •Knowledge in..., Social Media Marketing, Email Marketing, Advertising, Online Marketing, Marketing Strategy, Marketing, Social Networking, Social Media, Copywriting, Sales, Marketing Management, Strategic Planning, Strategy, Press Releases, Market Planning, Trade Shows, Training, Microsoft Excel, Research, Direct Mail, Program Management, PPC
Education
Endicott College 2005 — 2009
Bachelor of Science (B.S.), Communication; Advertising, Graduated
ServiceNow - The Enterprise Cloud Company September 2014 - Present
Lanyon, Inc. ACTIVE Network Business Solutions May 2013 - September 2014
Dell March 2011 - May 2013
Dell December 2006 - February 2011
Dell January 2003 - November 2006
Dell August 2000 - December 2002
Skills
Solution Selling, Strategy, Sales Operations, Business Development, Leadership, Business Analysis, Storage Solutions, Salesforce.com, Selling, Sales Management, Management, Account Management, Forecasting, Cross-functional Team..., B2B, Sales, SaaS, Cloud Applications, Storage, Software Industry, Team Leadership, Training, Business Intelligence, Business Strategy, Enterprise Software, Sales Process, Direct Sales, Channel Partners, Strategic Planning, Cloud Computing, Networking, Professional Services, Strategic Partnerships, Project Management, CRM, Cold Calling, Product Marketing, Sales Presentations, Demand Generation, New Business Development, Partner Management, Go-to-market Strategy
Education
Middle Tennessee State University 1996 — 2000
Bachelor of Business Administration (B.B.A.), Marketing
ServiceNow - The Enterprise Cloud Company November 2014 - Present
QuikTrip July 2014 - September 2014
St. John Health System November 2012 - May 2014
Webco Industries June 2012 - November 2012
AI1 July 2011 - May 2012
EagleOne, Inc. February 2011 - May 2011
R&R Solutions September 2010 - November 2010
United States Marine Corps June 1993 - November 2010
United States Marine Corps Recruiting Command May 2009 - July 2010
Consolidated Printing, Inc. July 2008 - June 2009
Skills
Project Management, Program Management, Process Improvement, Business Intelligence, CompTIA A+ IT Technician, CompTIA Network+, CompTIA Security+, Microsoft Certified..., Microsoft Certified..., Microsoft Certified..., Microsoft Certified..., Microsoft Certified..., Microsoft Certified..., Cisco Certified Network..., Integration, Software Documentation, Management, Microsoft Certified..., Microsoft SQL Server, Risk Management, CompTIA, Strategic Planning, CCNA, SharePoint, Analysis, Cisco Technologies, Security, Leadership, Training, Vendor Management, Project Planning, SDLC, Military, MS Project, Team Leadership, Software Development, Microsoft Certified..., Cloud Computing, Troubleshooting, CRM, Testing, MCDST, MCSA, Data Analysis, Access, Quality Assurance, Active Directory, Problem Solving, Agile Methodologies, PMP
Education
University of Arkansas at Fayetteville 1995 — 1999
BSE, Computer Systems Engineering
Westark Community College 1991 — 1995
AAS, Mechanical Engineering
ServiceNow - The Enterprise Cloud Company November 2013 - Present
Photo USA Corp October 2012 - November 2013
Nordstrom November 2011 - October 2012
Nordstrom October 2010 - November 2011
Chegg Inc. August 2010 - September 2010
City of Belmont, Parks and Recreation Department December 2009 - April 2010
Vision Volleyball Club October 2006 - July 2009
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Data Management, Teamwork, Fast Learner, Analytical Skills, Data Mapping, Leadership, Research, Time Management, Social Networking, Marketing, Salesforce.com, CRM, Customer Service, Inventory Management, Sales, Management, Program Management, Order Management
Education
Notre Dame de Namur University 2006 — 2010
B.S
ServiceNow – The Enterprise Cloud Company February 2015 - Present
ServiceNow - The Enterprise Cloud Company November 2013 - Present
VMware April 2013 - November 2013
VMware March 2011 - April 2013
VMware November 2007 - March 2011
Fanshawe College 2005 - 2007
RDM Corporation 2005 - 2007
ATS Automation Tooling Systems 2004 - 2005
Skills
Cloud Computing, Enterprise Software, Content Management, Agile Methodologies, Virtualization, SaaS, XML, Information Architecture, SharePoint, Linux, Enterprise Architecture, Unix, User Experience, Software Development, Program Management, Technical Communication, Software Project..., Knowledge Management, Technical Writing, Software Documentation, Online Help, VMware, Technical Documentation, Project Management
Education
Dalhousie University 2011 — 2014
Master of Information Management
Fanshawe College 2004 — 2005
Certificate, Professional Writing
University of Windsor 2000 — 2004
Bachelor of Arts, English
ServiceNow - The Enterprise Cloud Company March 2014 - Present
Skills
Training, Management, Sales, Leadership, Public Speaking, Staff Development, Customer Service, Sales Management, Social Networking, Coaching, Japanese, Project Management, Educational Leadership, Retail, Curriculum Design, Workshop Facilitation, Educational Technology, Strategic Communications, Certified Project..., ServiceNow, SaaS, paas, ESM, IT Strategy, IT Service Management, IT Operations, ITIL, IT Solutions, Cloud Computing, Cloud Applications, Cloud Computing IaaS
Education
University of San Diego 1997 — 2001
Bachelors, Communications, Political Science, Leadership
Ashford University 2012 — 2013
Master of Business Administration (M.B.A.), Forbes School of Business.