ServiceNow - The Enterprise IT Cloud Company
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ServiceNow - The Enterprise IT Cloud Company Employees
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
Compuware December 2011 - March 2014
Compuware June 2011 - December 2011
Central Michigan University May 2008 - June 2011
Skills
Troubleshooting, IT Service Management, Application Performance..., VMware, Scripting, System Deployment, SQL, System Monitoring, Network Monitoring Tools, Web Applications, Network Architecture, Windows 7, Consulting, Microsoft SQL Server, Healthcare Information..., Databases, IIS, Cloud Computing, Unix, Application Architecture, IT Strategy, CMDB, Asset Management, JavaScript, SaaS
Education
Central Michigan University 2006 — 2011
Bachelor of Science (B.S.), Information Technology
ServiceNow - The Enterprise IT Cloud Company June 2013 - Present
Cardinal Health January 1999 - March 2010
CareFusion 1999 - 2010
Skills
Pyxis
Education
Coleman College
BS
ServiceNow – The Enterprise Cloud Company April 2015 - Present
ServiceNow - The Enterprise IT Cloud Company October 2014 - April 2015
United States Air Force November 2010 - November 2014
Baskin Robbins March 2010 - October 2010
Qualcomm May 2008 - July 2008
Linens N Things October 2007 - December 2007
Skills
Software Engineering, Java, Git, Satellite Communications, Android Development, Linux, Leadership, Software Development, Concurrent Programming, JIRA, IntelliJ IDEA, SQLite, SQL, HTML, Regular Expressions, Troubleshooting, Object Oriented Design, JSP, Servlets, JavaScript, Maven, Agile Methodologies, Scrum, Unit Testing, JUnit, Integration Testing, MySQL, Web Applications, Databases
Education
University of Maryland University College 2011 — 2014
Bachelor of Science (BS), Computer Science, 3.744
Community College of the Air Force 2010 — 2013
Associate in Applied Science, Electronic System Technology
San Diego Miramar College 2009 — 2010
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
ServiceNow – The Enterprise Cloud Company 2014 - 2015
ServiceNow – The Enterprise Cloud Company 2014 - 2015
Axcient November 2012 - May 2014
Cheap Squad, LLC October 2012 - June 2013
Tri-City Volunteers June 2012 - June 2013
AlliedBarton Security Services December 2010 - November 2012
Command Security Corporation March 2010 - November 2010
Skills
Customer Service, Troubleshooting, SaaS, ITIL, Windows, technical skills, Change Management, Visual Basic, SQL, Analytical Abilities, Reliability, HTML, Visio, Linux, CSS, Microsoft Excel, Data Recovery, Customer Satisfaction, Data Backup Solutions, Disaster Recovery, Technical Support, Customer Support, MS Office Suite, Detail Oriented, Flexibility/Adaptability, Effective Communicator..., Innovative Problem..., Microsoft Access 2010, Computer Repair, Outlook, HTML 5, Salesforce.com, Access, Microsoft Office, Security, Training, Windows 7, Networking, Cloud Computing, Data Analysis, System Administration
Education
San Jose State University 2007 — 2013
Bachelor of Science (BS), Management Information Systems, General, 3.3
San Jose State University Department of MIS
Bachelor's Degree
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
VersionOne June 2013 - August 2014
Vibrant Media June 2007 - June 2013
Sephora June 2006 - April 2007
Vibrant Media July 2005 - June 2006
EarthLink March 2004 - July 2005
AOL- August 2002 - February 2004
InsWeb October 2000 - August 2002
DST Systems May 2000 - October 2000
Skills
Quality Assurance, Agile Methodologies, Scrum, WinRunner, Team Leadership, SQL, Selenium, JavaScript, XML, Test Automation, Software Quality..., Java, Linux, Web Applications, MySQL, REST, Test Planning, Manual Testing, Microsoft SQL Server, Software Documentation, Testing
Education
California State University-Sacramento
BS, Management Information Systems (MIS)
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
Symantec October 2013 - Present
UBS April 2012 - September 2013
UBS April 2010 - April 2012
UBS September 2009 - April 2010
Citigroup 2008 - 2009
RBC 2006 - 2008
Skills
Business Analysis, IT Operations, Six Sigma, Business Development, Research, Business Strategy, Strategy, Management, Business Intelligence, Service Delivery, P&L Management, Banking
Education
Carnegie Mellon University 2000 — 2002
MSPPM, Public Policy & Management
Queen's University Belfast 1997 — 2001
PhD, Atomic & Molecular Physics
Queen's University Belfast 1994 — 1997
BSc (Hons), Physics & Applied Maths
ServiceNow - The Enterprise IT Cloud Company October 2013 - Present
Microsoft March 2008 - September 2013
Microsoft April 2007 - February 2008
Juniper Networks October 2006 - April 2007
RIM BlackBerry January 2006 - August 2006
Skills
C#, Product Studio, Distributed Systems, .NET, Agile Methodologies, Software Engineering, Object Oriented Design, Software Development, Windows Azure, Visual Studio, Algorithms, Design Patterns, Scrum, Test Planning, Quality Assurance, Software Design, WCF, Testing, Microsoft SQL Server, C, JavaScript, Test Automation, Test Cases
Education
Carleton University
Master of Computer Science
North China Institute of Tech., P.R. China
Bachelor of Computer Science
ServiceNow - The Enterprise IT Cloud Company September 2013 - Present
ServiceNow – The Enterprise Cloud Company 2013 - 2015
ServiceNow – The Enterprise Cloud Company 2013 - 2015
Skills
Microsoft Word, Microsoft Excel, Market Analysis, Managerial Finance, Customer Service, Economics, Typing, PowerPoint, Project Management, Financial Risk, Restaurants, Finance, Access, Analysis
Education
University of California, San Diego 2009 — 2012
Bachelor's degree, Management Science
CSU Chico 2006 — 2008
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
ClickBrands, Inc. February 2013 - May 2014
Wellspring Worldwide May 2012 - January 2013
HWH Architects Engineers Planners, Inc. May 2011 - September 2011
Skills
Ruby on Rails, Ruby, Git, Python, Web Development, Web Applications, JavaScript, Java, SQL, CSS, HTML 5, jQuery, PostgreSQL, PHP, HTML5, C, MongoDB, Photoshop, XML, COBOL, AngularJS, MySQL, Agile Methodologies, Data Modeling
Education
Carnegie Mellon University 2010 — 2014
Bachelor of Science (B.S.), Information Systems
St. Ignatius HS
ServiceNow - The Enterprise IT Cloud Company December 2014 - Present
Skills
CSS, JavaScript, Databases, System Administration, Linux, Microsoft SQL Server, SQL, PHP, HTML, C++, SharePoint, Java, C#, MySQL, JSP, Ubuntu, Agile Methodologies, Windows, ASP.NET, Software Development, Unix Shell Scripting, Web Development, Unix, XML, Oracle, jQuery, Programming, Visual Studio, Tomcat, XSLT, Web Services, Subversion, Hibernate, Servlets, Web Applications, Database Design, Software Engineering, IIS, JSON, Python, UML, C, AJAX, Software Documentation, Eclipse, Apache
Education
California State University San Marcos 2007 — 2009
Master of Science, Computer Science
Kurukshetra University 2002 — 2006
Bachelor of Science, Computer Science
ServiceNow - The Enterprise IT Cloud Company February 2014 - Present
Westminster College June 2014 - December 2014
GEP Business Solutions February 2012 - February 2014
LANDesk Software April 2010 - February 2012
LANDesk (Emerson Electric) November 2008 - April 2010
Phone Works (now Reality Works) June 2007 - November 2008
Symantec (Altiris) January 2005 - May 2007
Enviance (early stage, SaaS) January 2003 - December 2004
Peregrine Systems (HP) June 2000 - December 2002
Skills
Change Management, Value Management, Employee development, Sales execution, Sales Execution, Sales strategy, Value based selling, Value Based Selling, Executive Coaching, Organizational Culture, Talent Management, Marketing Strategy, Salesforce.com, Solution Selling, Start-ups, Earned Value Management, Lead Generation, B2B, Sales Operations, Channel Partners, Process Improvement, Management, Business Development, Sales Management, Sales, Cross-functional Team..., CRM, Enterprise Software, Human Resources, Talent Acquisition, SaaS, Organizational..., Business Alliances, Strategic Partnerships, Leadership Development, Selling, Consulting, Business Process, Training, Integration, Mergers & Acquisitions, Operations Management, Cloud Computing
Education
Fielding Graduate University 2010 — 2016
Doctor of Philosophy (Ph.D.), Organizational and Human Development
Fielding Graduate University 2010 — 2013
Master's Degree, Organizational Development
California State University-Fullerton - College of Business and Economics 1980 — 1986
BA and MBA, Business Finance and Organizational Development
Bravo Consulting September 2015 - Present
ServiceNow - The Enterprise IT Cloud Company September 2013 - Present
HITCloud April 2013 - September 2013
Central Computers February 2013 - April 2013
DynCorp International November 2011 - December 2012
Central Computers February 2011 - November 2011
United States Marine Corps October 2005 - October 2010
Skills
Servers, Information Technology, Technical Support, Security+, Security, Security Clearance, Computer Hardware, Information Assurance, Computer Repair, Logistics, Project Management, Active Directory, Network Security, Network Administration, Computer Network..., Computer Software..., Network+, Tactics, Computer Building, Computer Security, IT Service Management, IT Asset Management, IT Security Assessments, Military Logistics, Technical Documentation, International Logistics, Windows & Mac operating..., Microsoft Exchange, Technical Analysis, Vendor Management, Mobile Technology, Computer Maintenance, IT Procurement, Virus Removal, Network Design, Domestic Shipping, VPN, World Class Customer..., 3PL, Ground Transportation, Air Freight, Flight Planning, Transportation Planning, IT Security Best..., Transportation..., Logistics Coordination, Transportation..., Cargo Management, Ocean Freight, Freight Transportation
Education
College of San Mateo 2010 — 2011
Hillsdale High
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
ServiceNow - The Enterprise IT Cloud Company April 2013 - September 2014
ServiceNow October 2011 - April 2013
Boston University December 2010 - October 2011
Staples March 2007 - December 2010
CompuCom June 2005 - March 2007
CompUSA January 2002 - June 2005
Skills
JavaScript, Java, ServiceNow, Service-Now, IntelliJ IDEA, ITIL, IT Management, IT Service Management, Service Management, Configuration Management, Incident Management, Change Management, Problem Management, CSS, HTML, Rhino, SQL, SSO, Integration, SDLC, Web Development, Platform Development, Professional Services, SaaS, Data Center, Disaster Recovery, Servers, VMware, Windows, Linux, Networking, Databases, IT Operations, Cloud Computing, Information Technology, Vendor Management, Enterprise Software, Help Desk Support, Technical Support, Enterprise Architecture, Service Desk, IT Strategy, Eclipse, REST, SOAP, Maven, Git
Education
Cambridge School of Culinary Arts 2003 — 2005
N/A, Professional Chefs Program
Boston University
ServiceNow - The Enterprise IT Cloud Company December 2014 - Present
ExakTime April 2011 - November 2014
Associated Students of California State University Northridge August 2010 - March 2011
JPMorgan Chase July 2010 - January 2011
Skills
Sales, Customer Service, Event Planning, Sales Management, Renewals, Event Management, Marketing, Management, International Sales, Banking, Account Management, B2B, Salesforce.com, Microsoft Excel, Forecasting, IT Sales
Education
California State University-Northridge 2007 — 2011
Bachelor's Degree, Recreation and Tourism Management
ServiceNow – The Enterprise Cloud Company September 2015 - Present
ServiceNow - The Enterprise IT Cloud Company May 2014 - August 2015
Adobe Systems November 2011 - April 2014
Auditude Inc. June 2011 - November 2011
Unilever October 2008 - February 2010
Salsoft Technologies July 2008 - September 2008
Skills
MySQL, PHP, Databases, JavaScript, HTML, Monetization, Programming, Teaching, XML, Web Applications, Online Advertising, Redis, Java, NoSQL, jQuery, AJAX, OOP, Software Development, Facebook API, ASP, Web Services, JSON, HTML 5, Eclipse, XSLT, HTML5
Education
Cal State Hayward 2010 — 2012
Master, Computer Science
National University of Computer and Emerging Sciences 2004 — 2008
BS, Computer Science
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company August 2013 - December 2014
Murdock Martell, Inc. (Consulting) August 2012 - August 2013
Altum Partners, LLP (Public accounting) February 2011 - August 2012
San Francisco State University February 2008 - December 2008
Skills
Corporate tax provision, QuickBooks, Income Tax, Financial Reporting, ProSystem fx Tax, Payroll, Account Reconciliation, Microsoft Excel, Accounts Payable, Auditing, Accounts Receivable, Accounting, Financial Statements, Fixed Assets, General Ledger, CPA, GAAP, Start-ups, Corporate Tax, Expenses, Sales Tax, Payroll Taxes, Accruals, Tax Preparation, Journal Entries, Year End Accounts, Consolidation, Tax Accounting, Analysis, Tax Returns, Tax Research, Cash Flow Forecasting, Depreciation, Bank Reconciliation, Making Deadlines
Education
City College of San Francisco
Other, Accounting
San Francisco State University
MA, Economics
Santa Clara University
CAAP, Accounting
ServiceNow - The Enterprise IT Cloud Company October 2013 - Present
EMC January 2013 - October 2013
VMware (An EMC Company) August 2011 - January 2013
Group Health Cooperative January 2010 - August 2011
Premera Blue Cross October 2008 - January 2010
Premera Blue Cross March 2008 - October 2008
Nordstrom, Inc. April 2006 - March 2008
Albertsons, Inc. March 2005 - April 2006
Department of Veterans Affairs February 2004 - March 2005
Rexall Sundown July 1998 - October 2003
Skills
Information Security, FedRAMP, Security, Computer Security, Cloud Computing, ISO 27001, ITIL, Disaster Recovery, Information Security..., IT Audit, Vendor Management, CISSP, Leadership, PCI DSS, HIPAA, Information Technology, Enterprise Software, Vulnerability Management, Vulnerability Assessment, Business Continuity, Network Security, Integration, VMware, Identity Management, Application Security, Process Improvement, Penetration Testing, Program Management, Security Awareness, Business Continuity..., CISA, Governance, Sarbanes-Oxley Act, Incident Management, IT Service Management, ITIL Service Strategy, IT Strategy, Enterprise Risk..., CISM, Security Management, Data Privacy, Global Management, Security as a Service, Security Audits, Data Security, Cloud Security, IT Management, Management, Strategy, Infrastructure
Education
Florida Atlantic University
B.A.
University of Phoenix 2001 — 2003
MBA
ServiceNow – The Enterprise Cloud Company August 2015 - Present
ServiceNow - The Enterprise IT Cloud Company April 2013 - August 2015
VMware April 2012 - March 2013
VCE, the Virtual Computing Environment Company January 2012 - April 2012
VCE March 2010 - January 2012
EMC January 2001 - March 2010
Voyence (Acquired by EMC) January 2001 - October 2007
Schlumberger 1999 - 2001
AT&T 1997 - 1999
US Army 1989 - 1996
Skills
CISSP, CCIE R&S, ITIL, Managed Services, Cloud Computing, Virtualization, SaaS, Data Center, Enterprise Software, VMware, Pre-sales, Integration, Storage, Management, Networking, Firewalls, IT Strategy, Strategy, Product Management, Security, Professional Services, Storage Area Networks, Consulting, Enterprise Architecture, IT Service Management, Solution Architecture, Disaster Recovery, Information Technology, Business Continuity, Cisco Technologies, HP, SAN, Solution Selling, VDI, Storage Virtualization, High Availability, IT Management, Network Security, Enterprise Storage, NAS, IT Operations, Servers, Infrastructure, Solaris, PaaS, VMware ESX, VMware Infrastructure, Sales Enablement, Network Architecture
Education
University of Texas at Dallas - Naveen Jindal School of Management 2008 — 2011
MBA, Business/Project Management
The University of Texas at Dallas 2008 — 2009
Graduate Certificate, Project Management
Campbell University
BBA, Computer Information Systems
ServiceNow - The Enterprise IT Cloud Company 2013 - Present
Fordham University September 2011 - 2013
Amazon June 2012 - August 2012
City University of Hong Kong August 2006 - May 2010
Banff New Media Institute June 2009 - August 2009
Skills
C, C++, SAS, Java, JavaScript, HTML, XML, XML Schema, SQL, Quality Assurance
Education
Fordham University 2011 — 2013
Master, Computer and Information Science
City University of Hong Kong 2006 — 2010
Bachelor, Information Engineering with Business Intelligent Minor
Intuitive Surgical January 2015 - Present
Pacific Gas and Electric Company September 2014 - December 2014
ServiceNow - The Enterprise IT Cloud Company October 2013 - July 2014
Raley's May 2013 - September 2013
BNSF Railway July 2012 - April 2013
BNSF Railway November 2010 - June 2012
Infosys February 2008 - September 2009
Citi August 2004 - February 2008
Skills
Business Objects, Business Intelligence, SAP BI, SAP BW, Oracle, Data Migration, SAP, SAP Implementation, SDLC, Web Intelligence, SAP ERP, Crystal Reports, Data Warehousing, Requirements Analysis, Business Process, Integration, ABAP, Requirements Gathering, SQL, SD, PL/SQL, ERP, Informatica, IDOC, Data Modeling, Dashboard, ETL, Business Analysis, Agile Methodologies, SAP Netweaver, SAP FI, SAP XI, SAP HR, Business Intelligence..., Analysis, Databases, Webi, Quality Center, Unix, Master Data Management, Microsoft SQL Server, SAP R/3, Solution Architecture, SAP PS, ECC, DB2, Performance Tuning, SAP HANA, Tableau, Consulting
Education
Acharya Nagarjuna Vishwavidhyalayamu 2001 — 2004
Master of Computer Applications (MCA), Computer Science, 7.9 GPA
Acharya Nagarjuna Vishwavidhyalayamu 1999 — 2001
BCA, Computers
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
Freelance Wedding Photography & Videography April 2012 - Present
Verisage October 2013 - August 2014
Stanford University Coho May 2012 - August 2012
Skills
Communication, Organization, Interactive Advertising, Product Marketing, Advertising, Photoshop, Wedding Photography, Client Relations Skills, Presentation Design, Graphic Design, Web Design, Sales, Corporate Branding, Branding & Identity, Video, Online Marketing, Marketing Strategy, Public Speaking, Social Media Marketing, Marketing, Social Media, PowerPoint
Education
Brigham Young University
Bachelors of Communication, Advertising
Los Altos High School
Delta Air Lines March 2015 - Present
ServiceNow - The Enterprise IT Cloud Company November 2014 - Present
Cbeyond August 2013 - Present
Skills
Instructional Design, Articulate Storyline, Captivate, Learning Management..., ADDIE, Photoshop, Instructor-led Training, E-Learning, Needs Analysis, Blended Learning, Camtasia, After Effects, Technical Training, Account Management, Customer Service, Management, Customer Satisfaction, Team Building, Training
Education
Contra Costa College
Liberal Arts and Sciences/Liberal Studies
University of California, Berkeley
Certification, Adult Learning
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
Zynga August 2011 - February 2014
YouAreGeek.com May 2012 - September 2013
Uniplay Design LLC 2010 - 2010
Ultizen Games February 2007 - October 2008
Ultizen Games December 2006 - February 2007
Beijing PLA Hospital April 2004 - March 2005
Skills
C#, C++, Python, JavaScript, Java, Game Development, PHP, ActionScript, Mandarin, Visual Studio, Start-ups, Financial Accounting, C, Shell, Agile, Databases, Stock Trading, Unicode, Internationalization, Globalization, Localization, HTML 5, Xbox 360, Game Engines, Artificial Intelligence, User Interface..., Shell Scripting, Trading System, Trading Strategies, Hidden Markov Models, Algorithms, HTML, Information Theory, Derivatives Trading, Artificial Neural..., Monte Carlo Simulation, Bayesian statistics, Probability Theory, Node.js, Jenkins, JIRA, Play Framework, Big Data, WebSockets, HBase, MapReduce, R, Data Visualization, Splunk
Education
Syracuse University 2009 — 2011
M.S, Computer Science
Beijing Jiaotong University 2003 — 2007
Bachelor Of Engineering, Computer Science
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
Symantec August 2013 - June 2014
Symantec Corporation April 2011 - June 2014
Symantec Corporation 2007 - April 2011
Mendocino Software 2005 - 2007
Veritas Software 2000 - 2005
Skills
Solution Selling, Account Management, Strategic Partnerships, Cloud Computing, Selling, Enterprise Software, Strategy, Partner Management, Security, SaaS, Data Center, Disaster Recovery, Sales, Start-ups, Management, Storage, Professional Services, Strategic Planning, Customer Service, Negotiation, Go-to-market Strategy, Sales Enablement, Channel Partners, Salesforce.com, Sales Process, Software Industry, Direct Sales, Managed Services, Business Alliances, Demand Generation, Pre-sales, CRM, Lead Generation, Business Development
Education
Boston College 1977 — 1981
Bachelor of Science, Marketing
ServiceNow - The Enterprise IT Cloud Company January 2014 - Present
California State Board of Equalization December 2011 - December 2013
California State Board of Equalization April 2011 - November 2011
Associated Students Recycling September 2008 - December 2010
Skills
Accounting, Tax, Finance, Investments, Microsoft Excel, Financial Accounting, QuickBooks, Microsoft Word, Bookkeeping, Financial Analysis, PowerPoint, Financial Reporting, Microsoft Office, Teamwork, Accounts Payable, CPA
Education
California State University-Chico 2006 — 2010
Accounting and Finance
ServiceNow - The Enterprise IT Cloud Company October 2013 - Present
Giri Solutions August 2012 - October 2013
Robert Half Technology August 2011 - August 2012
Luth Research April 2011 - August 2011
DingDit Games May 2009 - April 2011
Paleo Entertainment June 2007 - April 2009
Handheld Games September 2006 - April 2007
Skills
Objective-C, C++, C, Software Project..., Social Networking, Business Development, Client Liaison, SQL, OOP, PHP, C#, Web Services, Software Development, JavaScript, Agile Methodologies, Visual Studio, UML, Web Development, AJAX, Information Technology, Databases, Programming, Scrum, Eclipse, Oracle, Microsoft SQL Server, iOS development, XML, SDLC, MySQL, Mobile Applications, Front-end, Manufacturing, jQuery, Web Applications, Networking, Web Design, Subversion, Object Oriented Design, Earned Value Management, Microsoft Project, Risk Management, Agile & Waterfall...
Education
Digipen Institute of Technology 2003 — 2006
Bachelor's degree, Computer Science
San Diego State University-California State University 2013 — 2014
Project Management
Kelly Welty Productions January 2000 - Present
ServiceNow - The Enterprise IT Cloud Company February 2014 - June 2014
Qumu Corporation November 2013 - May 2014
Twin Lakes Church January 2001 - July 2013
Borland July 1993 - December 1999
DreamQuest Images January 1992 - June 1993
Skills
Video, Video Production, Video Editing, Lighting, Stage Lighting, Lighting Design, Post Production, Photography, Camera Operating, Sound, Creative Direction, Producing, Production Managment, Film, Entertainment, Live Events, Technical Direction, Commercials, Multimedia, Technical Production, Theatrical Production, DVD Studio Pro, Projectors, HD Video, Videography, Hog, Moving Lights, Mac, AV, Live Event Producer, Camera, Final Cut Studio, Audio Editing, Final Cut Pro, Sound Design, Audio Post Production, Media Production, Motion Graphics, Pro Tools, Graphic Design, Projection, Canon DSLR, Digital Video, Music Videos, Cinematography, Web Video, Music, Production Management, Camera Operation
Education
De Anza College 1990 — 1991
Film/Video and Photographic Arts
ServiceNow - The Enterprise IT Cloud Company December 2014 - Present
Amazon Lab126 October 2014 - December 2014
Amazon Lab126 October 2012 - September 2014
Entropic Communications July 2011 - October 2012
Entropic Communications June 2010 - June 2011
Skills
C, TCL, Testing, Wireless, I18n, Android, Python, Matlab, DSP, Coding Theory, Automation, CDMA, Telecommunications, Embedded Systems, System Testing, Debugging, Test Cases, Software Quality..., Digital Signal...
Education
University of California, San Diego 2009 — 2011
Master of Science, Communication Theory and Systems
Beijing Jiaotong University 2005 — 2009
Bachelor's Degree, Telecommunication Engineering
Cask, LLC November 2013 - Present
Mogl March 2013 - November 2013
ServiceNow - The Enterprise IT Cloud Company January 2012 - March 2013
CROSSMARK ANZ July 2011 - September 2011
Skills
Enterprise Software, Cloud Computing, SaaS, IT Service Management, Solution Selling, Salesforce.com, Account Management, Business Development, Professional Services, Sales, Business Process, Sales Process, CRM, Networking, Direct Sales, Leadership, Management, Cold Calling, Strategic Partnerships, Marketing, Organizational..., Information Technology, Service Management, Bilingual- Portuguese, Start-ups, Sales Enablement, PaaS, Demand Generation, Sales Presentations, Consultative Selling..., Sales Prospecting, Event Management, Event Marketing Strategy, Lead Generation, Content Strategy, Content Marketing, Technology Business..., TBM, Pitch Development, MailChimp, Email Marketing, Event Planning, Sales Management, Software Solution Sales, Proposal Support, Software Industry, Content Management, WordPress, Channel Partners, Marketing Automation
Education
California State University-Long Beach 2008 — 2011
BA, Communication Studies, International Studies
Westview High School 2004 — 2008
ServiceNow - The Enterprise IT Cloud Company November 2013 - Present
Shutterfly June 2013 - November 2013
Shutterfly June 2012 - May 2013
IBM June 2007 - January 2010
Skills
Java Enterprise Edition, Servlets, Eclipse, XML, Java, Subversion, AJAX, JavaScript, MySQL, SOAP, JDBC, Oracle, SQL, EJB, jQuery, Linux, JMS, SDLC, Software Engineering, Shell Scripting, Databases, CSS, Software Development, Android, REST, C++, OOP
Education
San Jose State University 2011 — 2013
MS, Software Engineering
University of california,Santa Cruz 2010 — 2010
Certification, Internet Programming & Development
Coimbatore Institute of Technology 2003 — 2007
BE, Computer Science & Engineering
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
Palo Alto Planning and Transportation Commission November 2014 - Present
Palo Alto Forward August 2014 - Present
VMware April 2011 - October 2014
VMware August 2010 - April 2011
Fenwick & West LLP June 2009 - July 2009
Electronic Frontier Foundation June 2008 - July 2009
Symantec Corporation June 2009 - June 2009
Royal Philips Electronics June 2007 - August 2007
McDonough School of Business Technology Center September 2003 - June 2007
Skills
Intellectual Property, Privacy Law, Legal Writing, Licensing, Patents, Legal Research, Research, Data Privacy, Copyright Law, Software Licensing, Contract Negotiation, Corporate Law, SaaS
Education
Columbia University School of Law 2007 — 2010
JD
Georgetown University, McDonough School of Business 2003 — 2007
B.S.B.A, International Finance, Magna Cum Laude
University of Sydney 2006 — 2006
Bachelor's Degree, Study Abroad within the Business School
ServiceNow - The Enterprise IT Cloud Company April 2014 - Present
Intuit September 2013 - April 2014
Cognizant Technology Solutions September 2011 - September 2013
Emtec. 2010 - 2011
Infosys August 2006 - September 2007
Skills
Agile Methodologies, Unix, JavaScript, Struts, Java Enterprise Edition, Virtualization, Citrix, Spring, Drools
Education
California State University-East Bay 2007 — 2009
Master's degree, Computer Science
ServiceNow – The Enterprise Cloud Company March 2015 - Present
ServiceNow - The Enterprise IT Cloud Company October 2013 - March 2015
TOTVS S/A December 2008 - May 2012
Ernst & Young Serviços Tributários S/S February 2004 - December 2008
SC Informática e Marketing Ltda February 2003 - October 2003
TRD Laboratório Técnico Fotográfico Ltda March 1997 - January 1998
Skills
Software Quality..., ITIL, Microsoft Office, Customer Support, Organized self-starter, Learning Quickly, Hardwork, Close Attention to..., Highly responsible, Active Directory, Customer Service, Hardware
Education
SDCE 2013 — 2014
Interactive Media Certificate Program, Graphic Design
SDCE 2013 — 2013
English
College of Marin 2012 — 2012
English
University Presbiteriana Mackenzie 2008 — 2009
Post-Graduation, Marketing
FIAP 2003 — 2006
Bachelor's degree, Business Administration focused on Information Technology
SENAC 2001 — 2002
Technical Course, Information Technology
Escola Paulista 1998 — 2000
High School
Google September 2014 - Present
ServiceNow - The Enterprise IT Cloud Company December 2013 - July 2014
Bally Technologies March 2008 - December 2013
Sage Software January 2007 - March 2008
Intel Corporation April 2003 - November 2006
Intel Corporation June 2000 - April 2003
Skills
Solution Architecture, .NET, Software Development, XML, Scrum, C#, Requirements Analysis, SDLC, C++, Agile Methodologies, Integration, Databases, JavaScript, Analysis, Testing, Software Documentation, Cloud Computing, Design Patterns
Education
Arizona State University 1998 — 2000
Master of Science, Computer Science, GPA: 4.0
Osmania University 1994 — 1998
Bachelor of Engineering, Computer Science & Engineering, GPA: 4.0
Little Flower Junior College 1992 — 1994
HAL High School
ServiceNow - The Enterprise IT Cloud Company July 2013 - Present
Intel Corporation August 2012 - May 2013
Skills
JavaScript, HTML5, CSS, Software Development, Java, AngularJS, D3.js, Game Programming, Software Engineering, Data Visualization, User Interface, User Experience, Graphic Design, C++, C, HTML, AJAX, Computer Graphics, OpenGL, OpenGL Es, Eclipse, Visual Studio
Education
Arizona State University 2010 — 2013
Bachelor of Science in Engineering, Computer Systems Engineering
Mesa Community College
Computer Science
ServiceNow – The Enterprise Cloud Company September 2015 - Present
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
PricewaterhouseCoopers October 2012 - March 2014
Hipcricket September 2011 - September 2012
University of Minnesota September 2009 - August 2011
Siemens Industry, Inc. May 2010 - August 2010
Sevasahyog January 2008 - June 2009
Education
Bharati Vidyapeeth 2005 — 2009
BE, Computer Science
S.P. College Pune 2003 — 2005
Higher Secondary Education
Maharashtra Institute of Technology 1993 — 2003
High School Education
Perspectium August 2015 - Present
Intulogix August 2014 - Present
Connectiv, Inc. August 2014 - Present
ServiceNow - The Enterprise IT Cloud Company January 2014 - August 2014
ServiceNow October 2012 - February 2014
Service-now.com November 2011 - December 2012
Service-now.com August 2010 - November 2011
Service-now.com December 2008 - August 2010
Constructora Cabarete Vento Mare October 2007 - November 2008
Bank of America October 2003 - September 2007
Skills
ITIL, Service Management, SaaS, IT Service Management, Enterprise Software, Project Management, Professional Services, Pre-sales, Cross-functional Team..., Crystal Reports, Cloud Computing, Management, Agile Methodologies, CRM, Requirements Analysis, Solution Selling, Solution Architecture, Governance, Leadership, Project Portfolio..., Vendor Management, Business Process, Consulting, Disaster Recovery, Virtualization, IT Strategy, Information Technology, SDLC, Software Project..., Sales, Six Sigma, Software Development, Integration, Data Center, Enterprise Architecture, Business Intelligence, PaaS, Strategy, IT Management, Service Delivery, Outsourcing
Education
University of South Carolina - The Moore School of Business 2004 — 2007
Masters in Business Administration, International Business
Bob Jones University 1997 — 2000
M. Ed., English Education
Bob Jones University 1992 — 1996
B.A., History
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
Cbeyond April 2014 - September 2014
Qualcomm February 2013 - August 2013
Cbeyond May 2012 - February 2013
Cbeyond April 2011 - May 2012
Cbeyond January 2010 - April 2011
Cbeyond October 2008 - January 2010
Cbeyond February 2007 - October 2008
Skills
Training, Management, Leadership, SaaS, Cloud Computing, PaaS, Process Improvement, Troubleshooting, Customer Satisfaction, System Administration, Networking, Telecommunications, Technical Support, Testing, VoIP, Cisco Technologies, TCP/IP, Cisco Routers, Quality Assurance, Java, Analysis, Shell Scripting, Data Center
Education
Elizabeth City State University 1999 — 2003
B.S, Computer Science
ServiceNow - The Enterprise IT Cloud Company August 2014 - Present
Juniper Networks April 2013 - July 2014
Juniper Networks August 2004 - April 2013
Siebel Systems June 2000 - August 2003
Sprint May 1984 - June 2000
Skills
Program Management, Management, Process Improvement, Cross-functional Team..., Strategy, Forecasting, Operations Management, Marketing, Start-ups, Sales Process, Team Leadership, Go-to-market Strategy, Project Planning, Sales Management, Vendor Management, Integration, Sales, Strategic Planning, Cloud Computing, SaaS, Solution Selling, Business Strategy, Salesforce.com, Microsoft Office, Product Management, Budgets, Wireless, Business Analysis, Customer Service, Logistics Management, PowerPoint, Presentations, CRM, Event Planning, Event Management, Telecommunications, Video Conferencing, Troubleshooting, Project Management, Training, Business Development, Leadership, Strategic Partnerships, Enterprise Software
Education
California State University-East Bay 1976 — 1979
BS, Statistics
ServiceNow - The Enterprise IT Cloud Company December 2014 - Present
Carnegie Mellon University August 2014 - December 2014
ServiceNow - The Enterprise IT Cloud Company May 2014 - August 2014
TAC Motors December 2010 - June 2013
Fundação CERTI September 2010 - March 2011
Skills
Java, Python, Linux, SQL, MySQL, MapReduce, Hadoop, Cloud Computing, AngularJS, Amazon EC2, Vert.x, XML, HTML, JavaScript, JSON, R, Web Services, Servlets, HBase, Oracle, AWS SDK, Semantic Web, Electrical Engineering, Engineering, Project Management, Databases, Security
Education
Carnegie Mellon University 2013 — 2014
Master's degree, Information Systems
Universidade Federal de Santa Catarina 2003 — 2010
Bachelor's Degree, Electrical Engineering
Percolate Inc. March 2015 - September 2015
ServiceNow - The Enterprise IT Cloud Company December 2013 - March 2015
Salesforce.com December 2011 - December 2013
Salesforce.com September 2010 - November 2011
Salesforce.com December 2007 - August 2010
Sapient Corporation April 2006 - December 2007
Carnegie Mellon Unversity MSIT Thesis Project 2005 - 2006
IBM September 2003 - June 2004
Skills
Quality Assurance, Project Planning, Requirements Analysis, Salesforce.com, Strategic Planning, Resource Management, SOA, Business Analysis, Web Services, Test Planning, Process Improvement, Requirements Gathering, Business Management, Team Building, Test Cases, Enterprise Architecture, Project Execution, Team Leadership, Force.com, Business Requirements, Change Management, SaaS, Cloud Computing, Product Development, Process Engineering, Scope Management, Project Delivery, Software Project..., Project Implementation, Team Management, Program Management, Software Development, Software Engineering, Distributed Systems, Agile, Scrum, Enterprise Software, Integration, Application Development, Release Management, Agile Project Management, IT Strategy, Business Process, Product Strategy, Software Design, Test Automation, API, REST, SOAP, Agile Methodologies
Education
Carnegie Mellon University 2004 — 2006
MSIT, Software Engineering
Guru Gobind Singh Indraprastha University 1999 — 2003
Bachelor of Business Administration (BBA) (Honors), Management Information Systems, General, First Class with Distinction
IGNOU 1999 — 2002
Bachelor of Information Technology, Computer Science
ServiceNow - The Enterprise IT Cloud Company November 2014 - Present
Nike June 2014 - November 2014
Salem Health March 2013 - June 2014
Salem Health May 2012 - March 2013
Phoenix Health Systems October 2010 - April 2012
Phoenix Health Systems November 2009 - October 2010
Phoenix Health Systems September 2009 - November 2009
Phoenix Health Systems April 2009 - September 2009
Holiday Retirement August 2007 - April 2009
Skills
Troubleshooting, Customer Service, Operating Systems, Software, Leadership, Microsoft Office, VPN, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Windows, Technical Support, Hospitals, Visio, ITIL, ITIL v3 Foundations..., Computer Hardware, ITIL Process..., Software Documentation, Management, ServiceNow, Integration
Education
Colorado Technical University 2004 — 2006
Bachelor of Science (BS), Business Administration, Information Technology
ServiceNow - The Enterprise IT Cloud Company April 2013 - July 2015
Genentech/F. Hoffmann-La Roche Ltd May 2001 - April 2013
Genentech July 2012 - December 2012
Pretzel Logic Software Inc, Cupertino. (acquired by Webgain, BEA company) January 2000 - April 2001
Alcatel-Lucent February 1999 - September 1999
DCN May 1997 - January 1999
French Army 1996 - 1997
Skills
Software Development, Enterprise Architecture, Engineering, Software Project..., IT Service Management, Change Management, Software Configuration..., CMDB, Business Intelligence, Technology Integration, Process Improvement, Business Planning, Consulting, Unix, Troubleshooting, ITIL, Integration, System Administration, Software Documentation, Software Engineering, Business Analysis, Perl, Disaster Recovery, PMP, Agile Methodologies, Scrum, Project Management, Business Process, Management, IT Strategy, SDLC, Telecommunications, IT Management, Cloud Computing, Leadership, Requirements Analysis, Project Portfolio..., Solution Architecture, Enterprise Software, Cross-functional Team..., SaaS, Program Management
Education
Université Pierre et Marie Curie (Paris VI) 1995 — 1996
Ph.D. coursework, Artificial Intelligence
Stevens Institute of Technology 1995 — 1995
M.S. Computer Science, Artificial Intelligence
EPITA: Ingénierie Informatique 1992 — 1995
M.S. Computer Science, Cognitive Sciences, Artificial Intelligence
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
Hewlett-Packard October 2011 - June 2014
Symantec September 2007 - October 2011
Oracle Corporation 2005 - 2007
Sun Microsystems 1996 - 2005
Skills
Revenue Recognition, Essbase, Partnering, Acquisition Integration, Hyperion, Contract Negotiation, Sales Compensation, Forecasting, Accounting
Education
Claremont Graduate University - Peter F. Drucker and Masatoshi Ito Graduate School of Management 1993 — 1996
Master of Business Administration (MBA), Accounting and Finance
University of Redlands 1987 — 1991
Bachelor's degree, Economics / Finance
ServiceNow - The Enterprise IT Cloud Company May 2014 - Present
ServiceNow - The Enterprise IT Cloud Company June 2012 - Present
salesforce.com May 2008 - June 2012
BEA Systems (acquired by Oracle) 2003 - 2008
IONA Technologies 1998 - 2003
POET Software 1995 - 1998
Skills
Pre-sales, Enterprise Architecture, Strategic Partnerships, Technical Architecture, Team Leadership, Public Speaking, Online Publishing, Coach, C++, Java, Cloud Computing, J2EE, Virtualization, Integration, Pre-sales Engineering, Partner Development, Integrated Systems, SOA, Java Enterprise Edition, Sales Engineering, SaaS, Enterprise Software, IT Strategy, Strategy, Salesforce.com, PaaS, Software Development, Business Alliances, Consulting, Program Management, Software Industry, Product Management, Business Intelligence, Architectures, Competitive Analysis, Go-to-market Strategy, Professional Services, Solution Architecture, Middleware
Education
University of Missouri-Kansas City 1991 — 1993
M.S., Computer Science
Bangalore University
B.E., Electronics
ServiceNow - The Enterprise IT Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company January 2014 - December 2014
Ashford University July 2009 - December 2013
Any and all production companies April 2007 - July 2010
NGTV April 2004 - April 2007
Skills
Large Budget Management, CRM - Database, Leader of Change, Team Leadership, Strategic Planning, Negotiation, Sales Management, Management, SaaS, ITIL, PaaS
Education
Ashford University 2009 — 2011
MBA - Forbes School of Business
Colorado State University 1999 — 2003
BA, Journalism
ServiceNow – The Enterprise Cloud Company July 2015 - Present
ServiceNow - The Enterprise IT Cloud Company May 2014 - August 2014
Carnegie Mellon University January 2014 - May 2014
Fudan University March 2012 - June 2013
East-China Engineering Software Testing Center June 2011 - August 2011
Skills
C, Java, Amazon Web Services..., Python, Mobile Testing, Selenium WebDriver, Appium, Cloud Computing, Hadoop, MySQL, HBase, Ruby on Rails, IOS, Android, PL/SQL
Education
Carnegie Mellon University 2013 — 2015
Master of Science (M.S.), Information Technology, 3.78
Fudan University 2009 — 2013
Bachelor of Science (B.S.), Electronic and Information Science and Technology, 3.47
National Taiwan University 2012 — 2012
Summer Program for Laboratory Research, Bio-Industrial Mechatronics Engineering, 4.00
University of California, Santa Barbara 2011 — 2011
University of California Education Abroad Program, Electrical and Computer Engineering, 4.00
No.2 Secondary School Attached to East China Normal University 2006 — 2009
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
Quest Software June 2003 - Present
IBM August 2012 - March 2014
GTSI March 2012 - July 2012
Quest Software June 2003 - October 2011
PeopleSoft May 2001 - April 2003
Education
Dartmouth College 1975 — 1979
BA, Sociology
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
VCE, the Virtual Computing Environment Company June 2012 - July 2014
Hewlett-Packard November 2011 - June 2012
Hewlett-Packard September 2010 - November 2011
Perceptive Software, Inc. May 2005 - September 2010
Baruch College September 2003 - January 2004
Aeropostale 2002 - 2004
Houston Texans 2000 - 2002
National Game Representative, NFL Management Council 1995 - 2000
National Football League 1993 - 2000
Skills
Architecture, Integration, Requirements Analysis, HP, Analysis, Pre-sales, Solution Architecture, Business Requirements, Contract Negotiation, ECM, Autonomy, Cloud Computing, Enterprise Content..., Solution Selling, SaaS, Management, Enterprise Software, Software Development, Strategic Partnerships, SDLC, Agile Methodologies, CRM, Databases, Storage, Business Alliances, Strategy
Education
Adelphi University 1993 — 2004
Master of Arts, Sports Management
Adelphi University 1990 — 1993
Bachelor of Science, Excercise Physiology
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
Deloitte Transactions and Business Analytics October 2013 - September 2014
Vilas Capital Management, LLC. July 2010 - August 2012
Skills
Financial Modeling, Portfolio Management, Equity Research, Valuation, Equities, R, Capital IQ, Analysis, Bloomberg, Mutual Funds, Statistics, Equity Valuation, Financial Statement..., Business Valuation
Education
Claremont McKenna College
Master's degree, Finance
University of Wisconsin-Madison
BA, Applied Math in Finance
Carnegie Mellon University - Tepper School of Business
Exchange, Finance
City University of Hong Kong
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
ArcSight an HP Company July 2008 - September 2014
Cisco (contract) 2007 - 2008
Rainmaker Systems, Inc 2006 - 2007
Sun Microsystems 2004 - 2006
ACS 2001 - 2005
Yahoo! 1999 - 2001
GeoCities September 1997 - 1999
Triad Systems 1994 - 1997
TRW Financial Systems 1992 - 1994
Skills
Unix, Solaris, Oracle, Database Administration, Linux, Perl, Security, Oracle SQL, Databases, SQL, High Availability, Computer Security, System Administration, Enterprise Software, Virtualization, Network Security, Troubleshooting, Shell Scripting
Education
California State University-San Bernardino 1983 — 1985
BS, Computer Science
San Bernardino Valley College 1981 — 1983
n/a, Computer Science
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
Linium December 2004 - January 2014
US Army June 1985 - June 2006
Elements Group September 2004 - December 2005
WesCon Inc. January 2003 - September 2004
Critcal Technology Enterprises July 2001 - December 2002
Intel Corporation December 1998 - July 2001
Skills
IT Asset Management, CMDB, Requirements Analysis, Integration, Configuration Management, Enterprise Architecture, IT Service Management, IT Strategy, Solution Architecture, Service Management, IT Management, IT Operations, Incident Management, Process Improvement, SDLC, HP, ITIL, Service Delivery, PMO, Service Desk, Release Management, Professional Services, Project Portfolio..., ITIL Certified, Databases, Microsoft SQL Server, SQL, Leadership, Requirements Gathering, Business Process..., Visio, Technical Support, Consulting, Enterprise Software, Software Documentation, HP Openview
Education
Abilene Christian University 1993 — 1995
Bachelor, Music
Point Loma Nazarene University 1988 — 1990
Bachelor's degree, Music
ServiceNow - The Enterprise IT Cloud Company 2013 - Present
Cisco Systems 2011 - 2013
CA Technologies 2006 - 2011
Symantec (UK) Ltd 2002 - 2006
Vignette Europe 2000 - 2001
Software Spectrum 1996 - 2000
Accenture (formerly Andersen Consulting) July 1989 - July 1996
Skills
Go-to-market Strategy, International Business, Alliances, Strategy Development, Strategy, Business Alliances, Strategic Partnerships, SaaS, Product Management, Enterprise Software, Cloud Computing, Cross-functional Team..., Management, Start-ups, Professional Services, Business Development, Solution Selling, Partner Management, Sales Enablement, Strategic Alliances, Leadership, Virtualization, Managed Services, Consulting, Program Management, Channel Partners, Competitive Analysis, Outsourcing, Demand Generation, International Sales, IT Strategy, Data Center, Executive Management, Selling, Integration, Salesforce.com, Strategic Services
Education
University of Durham 1999 — 2004
MBA, Social Sciences
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
Brigham Young University August 2010 - December 2013
Proofpoint January 2010 - September 2010
Cloward H2O October 2007 - October 2009
My eBiz / National Marketing Resources December 2006 - October 2007
Novell, Inc. October 2002 - December 2006
Gateway Computer / National Broadcasting Company November 2001 - April 2002
Nortel July 2000 - September 2001
Interactive Business Systems, Inc. March 1999 - June 2000
PacifiCorp June 1997 - February 1999
Skills
Servers, VMware, Active Directory, Windows Server, DNS, TCP/IP, Linux, Technical Support, Networking, Unix, Microsoft Exchange, Databases, Apache, Windows, MySQL, Microsoft SQL Server, Project Management, SQL
Education
Oregon State University 1989 — 2005
Bachelor of Science, Economics
BYU 2010 — 2013
ServiceNow - The Enterprise IT Cloud Company April 2013 - Present
Stefanini February 2010 - April 2013
CIBER September 2008 - January 2010
University of Michigan January 1999 - September 2008
EWIE Co., Inc. October 1996 - December 1998
Skills
Vendor Management, Service Management, Contract Negotiation, Asset Managment, Policy, Purchasing, Data Mining, Process Simulation, ITIL, IT Service Management, IT Management, IT Strategy, Business Analysis, Process Improvement, Project Management, IT Asset Management, Software Asset..., Asset Management, Leadership, Enterprise Software, Business Process, Active Directory, Outsourcing, Management, Information Technology, Cloud Computing, Integration, SaaS, SDLC, Solution Architecture, Enterprise Architecture, IT Operations, Data Center, Business Intelligence
Education
Eastern Michigan University 1990 — 1995
BBA, Entrepreneurism
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company September 2013 - Present
Boy Scouts of America October 2002 - Present
BMC July 2008 - August 2013
IBM October 2006 - July 2008
IBM - Software Group, Tivoli 2005 - 2007
MRO Software 2005 - 2006
BMC Software January 2002 - April 2005
Peregrine Systems/Remedy 2001 - 2003
Peregrine Systems 2000 - January 2002
Skills
Enterprise Software, SaaS, Pre-sales, Cloud Computing, Solution Architecture, Solution Selling, Enterprise Architecture, Professional Services, IT Service Management, Virtualization, Service Management, PaaS, Product Management, Sales Enablement, Integration, ITIL, System Deployment, IT Strategy, Systems Management, IT Management, Software Industry, Data Center, Business Analysis, CRM, Go-to-market Strategy, Program Management, SDLC, Business Intelligence, Business Process, Partner Management, Storage, Managed Services, Business Alliances, Leadership, Software Project..., SOA, Requirements Analysis, Training, Agile Methodologies, Consulting, Disaster Recovery
Education
California State University-Sacramento 1994 — 1996
EE, Electrical Engineering, A+ of Course
Heald College 1993 — 1995
Associate of Science (A.S.), IT MIS
ServiceNow - The Enterprise IT Cloud Company August 2014 - Present
Zachary Piper Piper Enterprise Solutions May 2013 - July 2014
Enterprise Rent-A-Car September 2011 - May 2013
Skills
Operations Management, Management, Customer Satisfaction, Training, Customer Service, Sales, Microsoft Office, PowerPoint, Marketing, Budgets, Team Building, Inventory Management, Leadership, Microsoft Excel, Recruiting, Outlook, Lead Generation, Account Management, Human Resources, Public Speaking, Program Management, Event Planning, Microsoft Word, Social Networking, Team Leadership, Time Management, Social Media, Teamwork, Data Analysis, Public Relations, Market Research, Event Management
Education
Christopher Newport University 2007 — 2011
Bachelor, Communication Studies, Business Administration
Lake Braddock Secondary School
ServiceNow – The Enterprise Cloud Company June 2015 - Present
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
ServiceNow September 2012 - June 2014
Service-now.com August 2011 - October 2012
Bridgepoint Education January 2012 - August 2012
Kaplan College November 2009 - April 2011
University of the Rockies/Bridgepoint April 2009 - August 2009
San Diego Candle March 2002 - March 2009
E-Cycling Store January 2004 - July 2008
Disney ABC Television Group January 2002 - March 2002
Skills
Video Editing, Customer Relations, Animation, Storyboarding, Art Direction, Management, Marketing Management, Graphic Design, Motion Graphics, Digital Illustration, Concept Design, Concept Development, Team Leadership, Eloqua, Adobe Creative Suite, Photoshop, Illustrator, Vector Illustration, After Effects, Premiere, SaaS, Marketing, Microsoft Office, Account Management, Cloud Computing, Leadership, Email Marketing, PowerPoint, Enterprise Software, Microsoft Excel, Sales, Project Management, Adobe, Eloq, Event Management, Event Marketing Strategy, Marketing Event Planning, Customer Service, Training, Sales Operations, Sales Process, Solution Selling
Education
Ashford University 2009 — 2011
Master of Arts, Organizational Management; Project Management
The Art Institute of California 2002 — 2005
Bachelor of Science, Media Arts and Animation
ServiceNow - The Enterprise IT Cloud Company January 2014 - Present
Sony Online Entertainment May 2010 - October 2013
Union Bank August 2007 - May 2010
Union Bank March 2005 - November 2007
Learning Tree International November 2000 - August 2007
Union Bank of California November 2000 - March 2005
NeoPoint August 1999 - November 2000
Qualcomm May 1999 - August 1999
Binary Labs, Inc March 1997 - May 1999
GDE Systems October 1995 - March 1997
Skills
Product Management, SDLC, Software Development, Java, Integration, Project Management, Software Engineering, Unix, Web Development, Software Project..., Mobile Devices, Software Documentation, Cross-functional Team..., Management, Scrum, Agile Methodologies, Testing, Cloud Computing, Requirements Analysis, Business Intelligence, Information Technology, E-commerce, Enterprise Software, Java Enterprise Edition, JavaScript, APIs, Amazon Web Services..., JSON, Web Services, Web Analytics, Leadership, Team Leadership, Mentoring, Product Development, Tag Management, Strategic Planning, Analytics, Site Catalyst, Enterprise Architecture, Website Development, Web Marketing, Mobile Technology, Mobile Applications, Google Analytics, Google Adwords, Decisiveness, Benefit Cost Analysis, SOA, XML, Web Applications
Education
University of California, San Diego - The Rady School of Management 2006 — 2008
MBA, Business Administration, Management and Operations, Strategic Planning
Clemson University 1987 — 1991
BS, Computer Science
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
ServiceNow November 2012 - October 2014
Apptio June 2012 - October 2012
Hewlett Packard January 2006 - June 2012
Peregrine Systems April 2000 - January 2006
Cabot Corporation October 1995 - April 2000
SSAI 1990 - 1992
Skills
Enterprise Software, Pre-sales, Cloud Computing, SaaS, IT Asset Management, IT Service Management, CMDB, Professional Services, Solution Architecture, ITIL, Solution Selling, Sales Enablement, TBMA, Active TS/SCI Clearance, Enterprise Architecture, Partner Management, Virtualization, Management, Business Process, Data Center, HP, Infrastructure, PaaS, Software Industry, Managed Services, Systems Management, Go-to-market Strategy, IT Operations, Service Management, Integration, IT Strategy, Business Alliances, IT Management
Education
Auburn University 1987 — 1990
BS, Management Information Systems
University of Georgia 1985 — 1987
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
Insight Global January 2014 - July 2014
codeMantra, LLC January 2013 - December 2013
Elsevier January 2012 - January 2013
Aptara 2009 - 2011
Northrop Grumman June 2008 - November 2009
LexisNexis June 2002 - June 2008
Innodata Isogen August 1999 - May 2002
Electronic Data Foundry May 1997 - August 1999
Information Architects June 1995 - May 1997
Skills
XML, Content Management, Semantic Web, XPath, XML Schema, Knowledge Representation, Software Development, Agile Methodologies, XQuery, Web Applications, Agile Application..., Agile Project Management, Databases, Publishing, XHTML, DTD, XSLT, CMS, Web Services, ePub, REST, Product Management, Enterprise Content..., SOA, Enterprise Architecture, Document Conversion, Java Enterprise Edition, Ebook Technologies, HTML 5, Scrum, E-commerce, Knowledge Management, Web Development, Content Conversion, Architectures, Online Publishing
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1985 — 1987
MS, Computer Information Systems
University of Dubuque 1981 — 1985
BA, Accounting/Computer Science
ServiceNow - The Enterprise IT Cloud Company 2014 - Present
PreClarity, Inc. April 2013 - October 2014
IBM July 2012 - April 2013
T-Mobile USA 2004 - August 2012
T-Mobile 2001 - 2004
Voicestream Wireless 1998 - 2000
Analysts International 1996 - 1998
Western Wireless 1994 - 1996
Skills
Solaris, Data Warehousing, Linux, Servers, Leadership, System Administration, Unix, Software Development, Wireless, Databases, Telecommunications, Performance Tuning, Enterprise Software, HP-UX, Integration, Data Center, LTE, Management, Cisco Technologies, Budgets, Cloud Computing, 3G, Mobile Devices, Network Architecture, Shell Scripting, Network Design, Switches, GSM, SQL, VoIP, Solution Architecture, Enterprise Architecture, TCP/IP, Wireless Networking, Vendor Management, System Architecture, Perl, Big Data, Netezza, Agile Methodologies, IP, SaaS, Ethernet, Oracle, System Deployment, Troubleshooting
Education
Community College of the Air Force 1987 — 1990
Electronics
Mt. Vernon Township High School 1984 — 1987
General
ReMend Organization November 2013 - Present
ServiceNow - The Enterprise IT Cloud Company March 2014 - July 2015
Altera Corporation March 2004 - October 2013
Synopsys / Avant! 2001 - 2004
Memec / Insight Electronics 1994 - 2001
Skills
Leadership, Management, Semiconductors, FPGA, Product Development, Training, Project Management, Strategic Planning, Process Improvement, Hardware, Altera, Operations Management, ASIC, Software Development, Strategy, Presentations, Data Analysis, Team Building, Customer Experience, Organizational..., Engineering, SaaS, Embedded Systems, Innovation, Technical Marketing, Sales Management, Cross-functional Team..., Cost Control, Training & Development, E-Learning, Agile Methodologies, Instructional Design, IT Service Management, PaaS, ITIL, Service-now.com, Tableau, Scrum
Education
Business & Engineering Education from Top Universities (Harvard, MIT, Berkeley, UCSD)
Professional Development Programs & Specialty Training
Cleveland State University
Bachelor of Science in Electrical Engineering (BSEE), Electrical & Computer Engineering
Hybrid Cloud Technical Business Consultant September 2014 - Present
Microsoft 2014 - Present
ServiceNow - The Enterprise IT Cloud Company January 2014 - August 2014
Zycus November 2012 - December 2013
SAS 2011 - 2012
Central Launch 2010 - 2011
Information Builders 2008 - 2010
IBM 2007 - 2008
eMeta Corporation 2000 - 2007
CA Technologies 1997 - 2000
Skills
Enterprise Software, E-commerce, SaaS, Solution Selling, Business Intelligence, Salesforce.com, Demand Generation, Cloud Computing, Partner Management, Direct Sales, Professional Services, Sales Enablement, Account Management, Lead Generation, CRM, Management, Strategy, Leadership, Sales, Integration, Start-ups
Education
Arizona State University 1988 — 1992
BS, Business
O'Dea High School - Seattle, WA 1983 — 1987
ServiceNow - The Enterprise IT Cloud Company August 2014 - Present
Puppet Labs, Inc. January 2014 - July 2014
Thunderhead.com January 2011 - December 2013
BMC Software February 2010 - January 2011
CA Technologies December 2008 - February 2010
Expert Choice Inc. October 2003 - November 2008
CA Technologies May 2002 - October 2003
WorldStor September 2000 - May 2002
Ingram Micro, Inc. July 1990 - September 2000
Skills
Sales, Professional Services, Salesforce.com, Business Strategy, Start-ups, Enterprise Software, SaaS, Pre-sales, Partner Management, Strategic Partnerships, Cloud Computing, Direct Sales, Sales Process, New Business Development, Account Management, Business Alliances, Business Analysis, Product Marketing, Channel Partners, Business Development, Solution Selling, Demand Generation, Program Management, Sales Management, Lead Generation, Management, Strategy, Executive Management, CRM, Business Intelligence, Software Industry, Sales Operations
Education
Ashland University
Finance Management
State University of New York at Buffalo
Business Administration and Management, General
Strayer University (VA)
Management
ServiceNow - The Enterprise IT Cloud Company October 2013 - Present
United States Air Force December 2005 - October 2013
Skills
C#, .NET, ASP.NET, IIS, SharePoint, JavaScript, SQL, Web Services, Agile & Waterfall..., ITIL v3 Foundations..., Microsoft SQL Server, Powershell, Java, MySQL, OO Software Development, SDLC, Scrum, XNA, Unity3D, System Administration, Integration, Systems Engineering, Cloud Computing, Enterprise Software, Visual Studio, UML
Education
Trident University International 2011 — 2013
Bachelor of Science (BS), Computer Science
Community College of the Air Force 2006 — 2008
Associate of Science (AS), Computer Science
Arrow S3 December 2013 - Present
ServiceNow - The Enterprise IT Cloud Company April 2013 - October 2013
LogicalisUS December 2006 - March 2013
3M January 2000 - June 2006
BTCI June 1998 - June 2000
Skills
ServiceNow Certified..., ServiceNow Certified..., ITIL v3 Foundations..., ServiceNow, Service-Now, Service Now, Domain Seperation, Team Leadership, Project Management, IT Service Management, IT Strategy, Incident Management, Change Management, Asset Management, CMDB, XML, Web Services, JavaScript, SQL, Lotus Notes, Lotus Domino, Architecture, Service Desk
Education
Embry Riddle Aeronautical University-Prescott 1996 — 1998
Bachelor of Science (B.S.), Aviation Business Administration Minor: Computer Science
San Diego Mesa College 1995 — 1996
General Degree Requirements
The University of North Dakota 1992 — 1995
Major: Aviation Business Administration Minor: Computer Science
Pinterest May 2014 - Present
ServiceNow - The Enterprise IT Cloud Company April 2013 - May 2014
Zynga February 2010 - April 2013
Happynin' Games August 2009 - December 2009
University of Southern California August 2009 - December 2009
Dream Machine Studio December 2008 - May 2009
Entertainment Technology Center @ USC May 2008 - November 2008
The Hong Kong Polytechnic University March 2007 - November 2007
Central South University September 2006 - December 2006
Skills
Cloud Computing, Private Cloud, EC2, C++, Programming, Linux, Game Development, Mobile Games, Objective-C, iPhone, PHP, S3, JavaScript, Node.js, Memcached, Membase, Ruby on Rails, Amazon EC2, Web Applications
Education
University of Southern California 2008 — 2009
Master, Computer Science
Central South University 2005 — 2008
Master, Geographical Information System
Central South University 2001 — 2005
B.E, Computer Science
Elevate Services August 2015 - Present
NetApp January 2015 - August 2015
ServiceNow - The Enterprise IT Cloud Company August 2014 - November 2014
US Department of Homeland Security May 2014 - August 2014
NetApp April 2013 - May 2014
VengefulGames, LLC March 2013 - May 2014
George Washington University December 2013 - March 2014
Legal Aid of Marin January 2014 - February 2014
Pro Bono Project Silicon Valley June 2013 - July 2013
Watsonville Law Center September 2012 - November 2012
Skills
Corporate Law, Contract Negotiation, Intellectual Property, Corporate Governance, Public Speaking, Legal Writing, Legal Research, French
Education
Golden Gate University, School of Law 2012 — 2015
Juris Doctor (JD), Top 15%
California State University-Sacramento 2006 — 2010
Bachelor of Science (B.S.), Top 20%, International Business / Finance / Corporate Law
ServiceNow - The Enterprise IT Cloud Company September 2013 - Present
LOGISTICS INFORMATION TECHNOLOGY January 2008 - Present
iDashboards April 2012 - September 2013
Compuware August 2010 - April 2012
M2 TECHNOLOGY February 2009 - August 2010
Barracuda Networks January 2008 - February 2009
Aperion Information Technologies, Inc. July 2006 - December 2007
AMC Theatres January 2003 - July 2007
Skills
Linux, TCP/IP, Service-Now, Windows Server, MySQL, Servers, Network Security, PHP, Website Development, HTML, Cloud Computing, Microsoft Exchange, CSS, Unix, VMware, Perl, Database Administration, Bash, Network Administration, Networking, Business Intelligence, Data Center, Business Intelligence..., Troubleshooting, VPN, Microsoft SQL Server, Pre-Sales Technical..., Cisco Technologies, JavaScript, IT Service Management, Soft Skills, Android Development, Barracuda Spam Firewall, Sonicwall, XML, Windows 7, Technical Support, SaaS, Red Hat Linux, Apache, CentOS, Linux System..., VMware ESX, SQL, Computer Security, System Administration, Network Architecture, Web Applications, Computer Hardware, ITIL v3 Foundations...
Education
Oakland Community College 2006 — 2012
Associate of Science (AS), Network Security, 3.60, 3.9 IT Classes
Central Michigan University 2004 — 2006
In Progress, Computer Science
ServiceNow - The Enterprise IT Cloud Company April 2013 - Present
Complete Data Solutions January 2010 - March 2013
CSC June 2009 - December 2009
Anacomp May 2008 - August 2008
Teradata, a division of NCR April 2000 - July 2007
Esperanza Performing Arts Association, Inc. January 2001 - January 2007
Z57.com September 1999 - April 2000
SDSU Housing January 1998 - May 1999
Skills
Cloud Computing, Project Management, Product Management, Application Architecture, Data Warehousing, Requirements Analysis, Agile Methodologies, Program Management, SQL, Enterprise Architecture, Software Project..., Enterprise Software, Integration, ETL, Business Analysis, Data Modeling, Business Intelligence, SDLC, Data Analysis, PHP, Perl, Teradata, Oracle, PL/SQL, MySQL, Unix, IT Strategy, Databases, Software Development, Management, Database Design, JavaScript, Leadership
Education
Carnegie Mellon University - Tepper School of Business 2007 — 2009
MBA, Technology Leadership
San Diego State University-California State University 1997 — 2002
BS, Business Administration (Information Systems)
Poway High School 1993 — 1997
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
Pluralsight 2012 - Present
ServiceNow - The Enterprise IT Cloud Company December 2013 - September 2014
Fifth Third Bancorp March 2010 - November 2013
Defender Direct 2009 - 2010
360 Consulting, LLC 2007 - 2010
Key Investment Group 2004 - 2006
IBM 2000 - 2003
Skills
Business Management, Management Consulting, ERP, ITIL, Business Process, Project Management, Process Improvement, Business Process..., Business Analysis, Vendor Management, Team Leadership, Program Management, IT Management, Project Planning, Outsourcing, Business Intelligence, PMO, Requirements Analysis, Project Portfolio..., Cross-functional Team..., IT Strategy, Six Sigma, Business Strategy, Strategic Planning, IT Service Management, Enterprise Architecture, Business Transformation, Strategy, Leadership, Consulting, Business Planning, Business Process..., Management, ITIL Process, Analysis, Enterprise Software, SDLC
Education
Ball State University - College of Business 1992 — 1994
MBA
Purdue University 1987 — 1992
BS Chemical Engineering
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
ServiceNow - The Enterprise IT Cloud CompanyWa April 2013 - October 2014
Penske Truck Leasing April 2012 - April 2013
Penske Truck Leasing January 2011 - April 2012
Skills
Leadership, Account Management, Salesforce.com, Customer Service, Customer Satisfaction, Cold Calling, Inventory Management, Lead Generation, DoD, Time Management, SaaS, Operations Management, Channel Partners, Event Planning, Eloqua, Event Management
Education
Hofstra University
BBA, Business Management- Frank G. Zarb School of Business
Curry College
BA, Business Management
ServiceNow - The Enterprise IT Cloud Company August 2013 - Present
Avago Technologies August 2008 - August 2013
SRI International June 2002 - April 2008
Skills
Workday, PeopleSoft, Benefits Administration, 401k, Deferred Compensation, Benefits Programs, HRIS, Employee Benefits, COBRA, New Hire Orientations, Open Enrollment, ADP Payroll, Outstanding..., Passion for Success, Process Improvement, Program Management
Education
San Jose State University 1999 — 2001
Bachelor’s Degree, Business Administration; Human Resources Management
De Anza College 1997 — 1999
AS, Business Administration
ServiceNow – The Enterprise Cloud Company February 2015 - Present
University of Pennsylvania January 2014 - December 2014
ServiceNow - The Enterprise IT Cloud Company June 2014 - August 2014
Safecoms May 2012 - July 2013
French IRSTV Institute February 2012 - May 2012
Association des Etudiants de l'Ecole Centrale de Nantes (BDE) March 2011 - April 2012
Skills
Project management..., Programming (Ruby on..., Web programming (HTML,..., databases (MySQL,..., Geographic Information..., MySQL, MS Project, Scala, Ruby on Rails, Java, HTML, C++, Software Development, PHP, Python, Microsoft Office, Linux, C, Matlab
Education
University of Pennsylvania 2013 — 2015
Master's degree, Computer and Information Technology, GPA: 3.97
Ecole centrale de Nantes 2010 — 2015
Engineer degree, General Engineering - Computer Science
Ecole centrale de Nantes 2010 — 2012
Bachelor's degree, General Engineering
Lycée Descartes 2007 — 2010
Mathematics, Physics
ServiceNow – The Enterprise Cloud Company May 2015 - Present
ServiceNow - The Enterprise IT Cloud Company May 2014 - May 2015
Columbia University in the City of New York September 2013 - December 2013
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Teamwork, C++, Java, C, English, X10, HTML, JSP, VHDL, Databases, Matlab, MATLAB, Python, Linux, Programming, SQL, Algorithms, Software Development
Education
Columbia University in the City of New York 2012 — 2013
Master of Science (MSc), Electrical Engineering, 3.98
University of Liverpool 2010 — 2012
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering, 85/100
Xi'an Jiaotong-Liverpool University 2008 — 2010
Bachelor of Engineering (BEng), Telecommunications Engineering, 81/100
ServiceNow - The Enterprise IT Cloud Company 2012 - Present
EMC Corporation 2006 - 2012
Cbeyond - now a Birch Company 2003 - 2005
Skills
Solution Selling, Service Management, SaaS, Enterprise Software, Sales Presentations, Team Leadership, Management, Selling, Leadership, Sales Operations, Strategic Planning, Team Management, Business Continuity, ERP, Customer Satisfaction, Program Management, Cloud Computing, Project Management, Solution Architecture, Sales, CRM, Integration, Networking, IT Strategy, Salesforce.com, Enterprise Architecture
Education
Baylor University - Hankamer School of Business
BBA, International Business and Marketing
University of Westminster
ServiceNow - The Enterprise IT Cloud Company April 2014 - Present
Intuit June 2012 - 2014
Microsoft Corporation June 2010 - July 2012
Microsoft Corporation September 2009 - November 2010
Microsoft February 1998 - November 2009
Morgan Stanley January 1993 - January 1998
Skills
Engineering Management, Product Management, Organizational..., .NET, Distributed Systems, SQL Server, Product Strategy, Mobile Applications, Microsoft SQL Server, User-centered Design, User Scenarios, User Experience, User Experience Design, Enterprise Architecture, Enterprise Software, Software Project..., Team Leadership, Cloud Computing, E-commerce, Integration, SharePoint, Agile Project Management, Agile Methodologies, SaaS, Databases, Software Design, Software Development, Unix, Software Engineering, Mobile Devices, Big Data, Scalability, PaaS, System Architecture, SOA, Go-to-market Strategy, Web Applications, Technical Leadership, Web Services, Solution Architecture, Business Intelligence, Architectures, Strategy
Education
New York University - Leonard N. Stern School of Business 1986 — 1988
Master of Business Administration (MBA) Program, Management Information Systems, General
Baylor University 1983 — 1986
BA - Honors Program (Full Scholarship), Applied Economics
Self-employed August 2015 - Present
ServiceNow - The Enterprise IT Cloud Company July 2008 - August 2015
USA TODAY January 2005 - May 2008
Gannett July 2002 - January 2005
Skills
SAP ERP, NetSuite, Intacct, Lawson General Ledger, CRM, Microsoft Office, Xactly, QuickBase, Box.net, Workday, SOX Compliancy, General Ledger, Internal Audit, Sales Commissions, Deferred Compensation, Revenue Recognition, Deferred Revenue, Accounts Payable, Credit Cards, Auditing, Payroll, Financial Reporting, Income Tax, Sarbanes-Oxley Act
Education
James Madison University 1998 — 2002
Bachelor of Business Administration (BBA), Finance, General
City University London 2001 — 2001
General Studies
Avaya June 2015 - Present
ServiceNow - The Enterprise IT Cloud Company May 2014 - August 2014
ServiceNow - The Enterprise IT Cloud Company June 2013 - August 2013
Trend Micro June 2012 - August 2012
Testarossa Winery July 2010 - January 2012
Skills
Marketing Communications, Web Analytics, Marketing, Digital Marketing, Computer Security, Channel Partners, Social Media Marketing, Data Analysis, People Skills, Cold Calling, Contract Management, Microsoft Excel, Account Management, Corporate Events, Customer Service, Lead Generation, Leadership, Microsoft Word, PowerPoint, Public Speaking, SaaS, Sales, Sales Operations, Social Media
Education
Arizona State University, W. P. Carey School of Business 2012 — 2016
Bachelor of Arts (B.A.), Communication, General
ServiceNow - The Enterprise IT Cloud Company January 2014 - September 2015
ServiceNow - The Enterprise IT Cloud Company April 2013 - December 2013
ServiceNow January 2012 - April 2013
Service-now.com October 2009 - December 2011
CariNet March 2009 - October 2009
Skills
CMDB, Cloud Computing, Python, Service-Now, Bash, SaaS, Linux, ITIL, IT Service Management, Orchestration, MySQL, Service Catalog, Open Source, PaaS, JavaScript, XML, Enterprise Software, JSON, REST, SOAP, Amazon Web Services..., Scalability, High Availability, Enterprise Architecture, Shell Scripting, SOA, Databases, Architecture, Solution Architecture, Web Services, Unix, Infrastructure, Distributed Systems, Virtualization, Apache, Scrum, Agile Methodologies, Software Development, DNS, Java, Eclipse, Git, IT Operations, Integration, VMware, Software Engineering, Troubleshooting
Education
Cal State San Marcos 2004 — 2004
MiraCosta College 2000 — 2003
SRI International March 2015 - Present
ServiceNow - The Enterprise IT Cloud Company August 2014 - Present
ARMUS Corporation June 2014 - Present
Stout Computer Services LLC 1995 - Present
VMware November 2012 - September 2014
VMware April 2010 - October 2012
Life Technologies July 2007 - April 2010
Google August 2004 - 2007
5by5 Networks 2003 - 2004
CrossApps 2001 - 2002
Skills
Cloud Computing, Data Center, VMware, Disaster Recovery, Security, Enterprise Architecture, Unix, Network Security, Integration, Linux, System Architecture, Architecture, Solaris, System Deployment, Virtualization, Storage, SharePoint, Cluster, Computer Security, IT Management, Cisco Technologies, VMware ESX, TCP/IP, Firewalls, Databases, Switches, Windows, IT Strategy, Software Documentation, Enterprise Software, Operating Systems, Servers, VMware Infrastructure, Agile Methodologies, Networking, Infrastructure, Active Directory, Windows Server, Team Leadership, Data Center Relocation, SaaS, ITIL, Solution Architecture, Microsoft SQL Server, HP, Cisco, Nmap, cloud security, Security Architecture...
Education
Stanford University 2010 — 2014
Evening courses only!
University of Maryland University College 1984 — 1985
Evening courses only!
Central Texas College 1983 — 1984
Los Angeles Valley College 1981 — 1983
ServiceNow - The Enterprise IT Cloud Company August 2014 - Present
Milestone Technologies, Inc. May 2010 - July 2014
Skills
Data Center, Troubleshooting, Computer Hardware, Servers, Linux, System Administration, Networking, Cloud Computing, Cisco Technologies, IT Operations, DNS, Vendor Management
Education
American Public University System 2011 — 2016
Information Systems Security, General Studies
NVCC 2009 — 2011
Communications
ServiceNow - The Enterprise IT Cloud Company April 2013 - Present
Multidimensional Economic Evaluators January 2011 - Present
Universal Music Group January 2012 - April 2013
Lockheed Martin Skunk Works January 2010 - May 2011
San Luis Obispo YMCA November 2007 - December 2009
Skills
Excel, Access, MySQL, Word, Mac, PC, Quick, Quicken, Forecasting, Analysis, Budgeting, Statistics, Government, Accounting, PowerPoint, Financial Analysis, Microsoft Office, Outlook, Spreadsheets, Data Analysis, Quickbooks, Business Planning, Corporate Finance, Competitive Analysis, Market Research, Business Analysis, Economics, Customer Relations, Teamwork, Inventory Management, Analytics, Financial Modeling, Problem Solving, Customer Service, Process Improvement, Research, Financial Planning, Strategic Planning, Valuation, Financial Reporting, Microsoft Excel, Microsoft Word, Budgets, Auditing, Product Management, Accounts Receivable, Marketing, Finance, Time Management, Human Resources
Education
California Polytechnic State University-San Luis Obispo 2005 — 2009
Business Administration, Concentration in Finance and a Minor in Economics
ServiceNow - The Enterprise IT Cloud Company April 2014 - Present
Omnitracs November 2013 - April 2014
QualComm July 2010 - November 2013
Sysmind LLC March 2008 - July 2010
HCL Technologies August 2007 - March 2008
Sapient August 2006 - August 2007
IBM Global Services August 1998 - July 2006
Skills
Agile Methodologies, SOA, Java Enterprise Edition, Enterprise Architecture, Java, Unix, Distributed Systems, Software Development, Software Design, Spring, Application Architecture, Maven, OOAD, JBoss EAP, Enterprise Integration, Subversion, DB2, Tibco EMS, MongoDB, ORM (Hibernate, JPA), Oracle, Microsoft SQL Server, JUnit, DBUnit, Liquibase, Integration Testing, Functional Testing, Perforce, Hudson, Nexus, Splunk, Wily Introscope, Jamon, JavaScript, Spring Framework
Education
Bharathiar University 1992 — 1996
B.E, Mechanical Engineering
S.B.O.A Matric School, Coimbatore 1985 — 1992
MATRIXX Software inc. September 2014 - Present
ServiceNow - The Enterprise IT Cloud Company December 2012 - September 2014
The Yankee Candle Company, Inc. October 2008 - November 2012
Skills
Great communications..., Team Leadership, Office Administration, Customer Experience, Specialist Services, Retail Sales, Management, Administrative Work, General Administrative..., Time Management, Facilities Operations, Customer Service, Microsoft Office, Organization Skills
Education
Palo Alto University 2014 — 2016
Bachelor's degree, Business Psychology
California State University-Monterey Bay 2012 — 2013
Bachelor's degree, Business Administration, Management and Operations
De Anza College 2009 — 2012
Associate of Arts (AA), Social and Behavioral Science, B Average
Branham High School 2001 — 2005
Diploma
ServiceNow - The Enterprise IT Cloud Company January 2015 - Present
Amazon October 2013 - January 2015
OpenCrowd July 2013 - September 2013
Beijing China Power Information Technology Company March 2008 - June 2010
IBM China Development Lab June 2007 - December 2007
Skills
Java, JavaScript, SQL, Oracle SQL, JUnit, HTML, Databases, Web Applications, Software Development, Design Patterns, Algorithms, Data Structures, Object Oriented Design, Back-end Programming, Ruby on Rails, Git, Agile Methodologies, jQuery, Code Review
Education
New York University 2011 — 2013
Master of Science (M.S.), Computer Science
Beijing Institute of Technology 2006 — 2008
Master of Engineering (M.Eng.), Computer Software Engineering
Beijing Institute of Technology 2002 — 2006
Bachelor of Engineering (B.Eng.), Computer Software Engineering
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
ServiceNow January 2013 - Present
Service-now.com May 2011 - December 2012
Deloitte Consulting August 2010 - May 2011
Qualcomm, Inc. September 2001 - August 2010
Gateway October 2000 - October 2001
Deloitte Consulting June 1996 - October 2000
Nestle 1993 - 1996
Skills
Web Applications, Center of Excellence, IT Strategy, IT Transformation, IT Service Management, ITIL v3 Foundations..., ITIL, SaaS, Call Center, IT Operations, Cloud Computing, Business Strategy, PaaS, Disaster Recovery, Service Delivery, Information Technology, Program Management, System Deployment, Call Centers, Service Management, Service-Now
Education
California State University-Fullerton 1987 — 1990
ServiceNow - The Enterprise IT Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company April 2014 - March 2015
ServiceNow January 2013 - March 2014
PTC April 2012 - December 2012
Parametric Technology Corporation August 2011 - April 2012
Raytheon May 2010 - August 2011
US Army May 2003 - September 2008
Skills
Negotiation, Procurement, Sourcing, Security Clearance, DoD, Team Leadership, Military, Project Management, Strategic Planning, Program Management, Government, Analysis, Process Improvement, Sales, Cross-functional Team..., Business Development, Defense, Risk Management, Training, Security, Team Building, Leadership, Cloud Computing, Enterprise Software
Education
Boston University Graduate School of Management 2008 — 2012
M.B.A. / M.A., Business Administration / International Relations, 3.56
Johnson & Wales University 1998 — 2002
Bachelor of Science, Financial Services Management
ServiceNow - The Enterprise IT Cloud Company November 2014 - Present
Websense October 2012 - October 2014
Benchmark Resources May 2006 - May 2011
Abso 2005 - 2006
Education
California State University-Sacramento 2008 — 2011
MBA, General
San Diego State University-California State University 1998 — 2002
BA, Art, Emphasis in Graphic Design
Folsom High School 1994 — 1998
AppDynamics February 2015 - Present
AppDynamics January 2014 - January 2015
ServiceNow - The Enterprise IT Cloud Company August 2013 - January 2014
BMC Software June 2010 - August 2013
HP Software January 2007 - June 2010
Northrop Grumman - TASC, Inc. June 2005 - December 2007
Blair Academy August 2002 - June 2004
Skills
Enterprise Software, Pre-sales, SaaS, Application Performance..., CMDB, HP, Software Development, Cloud Computing, DevOps, Solution Architecture, Java Enterprise Edition, Release Management, Testing, JEE, Discovery and..., End User Experience..., Deep Dive Component..., Runtime Application..., Business Transaction..., Application Release..., Application Release..., AppDynamics, ServiceNow
Education
The George Washington University 2004 — 2006
Masters, Computer Science
Colgate University 1998 — 2002
B.A., Mathematics, Physics
Phillips Exeter Academy 1996 — 1998
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
Expedia January 2013 - July 2014
Expedia December 2011 - January 2013
Expedia December 2009 - December 2011
Expedia April 2008 - December 2009
T-Mobile October 2006 - March 2008
T-Mobile November 2005 - October 2006
T-Mobile October 2004 - November 2005
Encompass Teleservices September 2003 - October 2004
Electronic Arts June 2003 - August 2003
Skills
ITIL, Documentation, Call Center, Workforce Management, Customer Service, Scheduling, Resource Management, Outsourcing, Process Improvement, Change Management, Avaya, Operations Management, Data Analysis, Customer Experience, Analysis, Service Delivery, Demand Forecasting, Incident Management, Incident Analysis, Service Improvement, eWFM, BMC Remedy, Coaching, Integration, Software Documentation, Call Centers, Leadership, Strategy, IT Operations, Management, Troubleshooting, Training, IT Service Management, Business Process
Education
University of Oregon 1999 — 2003
Bachlor of Arts, Double Major: History and German Language, 3.2
Berufsakademie Mannheim 2001 — 2001
Junior Program, International Business, 2,0 - German Grading System
Ruprecht-Karls-Universität Heidelberg 2000 — 2001
Exchange Student (UofO), German Language and Literature, 4.0
Eberhard-Karls-Universität Tübingen 2000 — 2000
Cert, Geman Language
Portland Community College 1996 — 1999
Oregon Transfer Degree (AA), Computer and Information Sciences, General Studies, 2.8
Sunset High School 1993 — 1996
High School Deploma, High School Deploma, 3.0
ServiceNow – The Enterprise Cloud Company April 2015 - Present
ServiceNow - The Enterprise IT Cloud Company July 2013 - Present
ServiceNow - The Enterprise IT Cloud Company November 2012 - June 2013
ServiceNow - The Enterprise IT Cloud Company February 2012 - October 2012
ServiceNow - The Enterprise IT Cloud Company September 2011 - January 2012
Peregrine Semiconductor December 2007 - September 2011
UC San Diego June 2006 - December 2007
The Classical Academies May 2004 - June 2006
Skills
HTML, Process Improvement, Problem Solving, JavaScript, XML, Business Analysis, Java, Python, Software Project..., Enterprise Architecture, Web Design, Web Applications, Web Application Design, CSS, Service-Now, Database Design, SDLC, CRM, Large Systems..., Requirements Analysis, Creative Solutions, Visio, Agile Methodologies, Integration, Software Development, Business Intelligence, SQL, Cloud Computing, Scrum, Enterprise Software, SaaS, ITIL, Solution Architecture, Databases, Web Development, Programming, Business Process..., Business Process, Web Services, SOAP, IT Service Management, Professional Services, IT Management, Agile Project Management, Unix, Software Documentation, IT Operations, Linux, IT Strategy
Education
Biola University
Communication and Media Studies
ServiceNow - The Enterprise IT Cloud Company July 2013 - Present
Spectrum Electrical Services, Inc. May 2007 - Present
Magnetic Impressions, LLC June 2009 - Present
Wesleyan University June 2011 - May 2013
Beta Theta Pi Mu Epsilon Chapter April 2011 - May 2013
Wesleyan University September 2009 - May 2013
The Sign Shop May 2011 - July 2012
Skills
Adobe Creative Suite, HTML, Flash, Microsoft Office, Microsoft Exchange, Google Apps, Google Search, iWork, iLife, OMEGA Composer 4.0, iOS, Mac OS X, Windows 7, Windows Vista, Windows XP Pro, Ubuntu, Computer Hardware, Computer Repair, Computer Maintenance, Computer Proficiency, CSS, Norton Utilities, Dropbox, Coda, OS X, WordPress, Mac, System Administration, Web Design, ServiceNow, PowerPoint
Education
Wesleyan University 2009 — 2013
Economics, Economics, Art and Design, History, Computer Science
Choate Rosemary Hall 2007 — 2009
Diploma, Economics, Studio Art, War & Warfare History
ServiceNow - The Enterprise IT Cloud Company September 2013 - April 2015
Accenture July 2011 - August 2013
Catapult Technology February 2010 - May 2011
STI Technolgies May 2006 - September 2009
CA 1997 - 2006
Intergraph Corp. June 1990 - May 1997
Skills
ITIL Certified, ITIL, Integration, IT Service Management, Enterprise Software, Technical Support, Information Technology, Management, Security, Network Administration, SQL, CA Tools, ITSM Processes, Pre-sales, Service Management, ServiceNow platform
Education
Bradley University 1977 — 1982
BSEE, Electrical Eng
Benet Academy 1973 — 1977
High School
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
ServiceNow – The Enterprise Cloud Company June 2013 - July 2014
Skills
PowerPoint, Microsoft Excel, Microsoft Office, Data Analysis, Microsoft Word
Education
University of California, Davis 2008 — 2010
• B.A., Economics
Diablo Valley College 2005 — 2007
IGETC
ServiceNow - The Enterprise IT Cloud Company December 2013 - Present
IBM February 2008 - December 2013
Software Success Partners November 2005 - February 2008
IBM June 2003 - November 2005
IBM October 2001 - May 2003
IBM December 1997 - October 2001
US Air Force September 1989 - November 1997
Skills
IT Service Management, Solution Architecture, Cloud Computing, Business Process, Integration, ITIL, IT Asset Management, Pre-sales, Management, Testing, Enterprise Architecture, Enterprise Software, Maximo, Architecture Management, Service Management, Requirements Analysis, Software Project..., IP Creation, System Deployment, Scrum, ServiceNow
Education
Capella University 2004 — 2006
BS, Business Administration
Community College of the Air Force 1991 — 1996
AAS, Computer Science
ServiceNow - The Enterprise IT Cloud Company May 2014 - Present
Eastern Michigan University Convocation Center January 2012 - April 2013
Roostertail June 2006 - August 2012
Nemeth Burwell, P.C. September 2008 - May 2009
Skills
Java, Microsoft Office, Data Entry, Matlab, Mathematics, Science, Computer Science, Time Management, Research, Public Speaking, Social Networking, Sales, Microsoft Word, Event Planning, Customer Satisfaction, Social Media, Customer Service, PowerPoint, Teamwork, Microsoft Excel
Education
Eastern Michigan University 2010 — 2015
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
ServiceNow December 2012 - Present
ServiceNow April 2011 - December 2012
Ashford University August 2009 - April 2011
TAG December 2006 - August 2009
South Coast Pool Plastering May 1998 - December 2006
Skills
Cloud Computing, SaaS, ITIL, Sales, Telemarketing, Marketing, Marketing Communications, Graphic Design, Creative Services, Leadership, Lead Generation, Solution Selling, Enterprise Software, Cold Calling, Team Building, Sales Operations, IT Service Management, Time Management, Networking, Direct Sales, CRM, Sales Process, Professional Services, Account Management, Software Industry, Strategic Partnerships, Selling, Sales Enablement, Sales Presentations, Partner Management, Demand Generation, Channel Partners
Education
California State University San Marcos 2003 — 2006
B.A., Communication
Platt College San Diego
A.S., Graphic Design
ServiceNow - The Enterprise IT Cloud Company August 2013 - May 2015
Splunk September 2012 - August 2013
Dell July 2010 - August 2012
Hewlett-Packard November 2007 - November 2009
CDW 2005 - 2007
HP 2003 - 2005
Verizon (Formerly MCI WorldCom) January 2002 - February 2003
Skills
Data Center, Storage, Solution Selling, Virtualization, VMware, Contract Negotiations, Customer Relations, Sales Management, New Business Development, Dell, Service-Now
Education
Appalachian State University 1997 — 2001
CIS, Technology
Rampart High School 1992 — 1992
ServiceNow – The Enterprise Cloud Company February 2015 - Present
ServiceNow - The Enterprise IT Cloud Company July 2014 - January 2015
ServiceNow - The Enterprise IT Cloud Company June 2014 - July 2014
Body Armor Nutrition LLC May 2013 - May 2014
Infinity Management International January 2013 - May 2013
Skills
Accounts Payable, Sales, QuickBooks, Payroll, Finance, Social Media, Financial Modeling, Strategic Financial..., Internal Controls, Internal Audit, Analytical Skills, Enterprise Risk..., Microsoft Excel, Intacct, GAAP, Leadership, Team Leadership, Teamwork, Accounts Receivable, A/R Collections, Forecasting, Cash Flow Forecasting
Education
Loyola Marymount University, College of Business Administration 2011 — 2014
Bachelor of Business Administration (B.B.A.), Finance, General
Junipero Serra High School 2006 — 2010
University of California San Diego - School of Extended Studies and Public Programs
Accounting Certificate
AlienVault July 2015 - Present
AlienVault June 2014 - June 2015
ServiceNow - The Enterprise IT Cloud Company May 2013 - January 2014
FrontRange Solutions January 2011 - March 2013
Computer Education Management Association (CEdMA) 2005 - 2013
Education Services Consulting March 2009 - January 2011
Salesforce.com September 2005 - February 2009
VERITAS (Symantec) July 2003 - September 2005
Sybase 1994 - 2003
SYNNEX 1987 - 1994
Skills
Instructional Design, Program Management, Process Improvement, E-Learning, Portfolio Management, Training, Instructor-led Training, Coaching, Leadership, Learning Management..., Management, SaaS, Team Building, Blended Learning, Curriculum Development, Camtasia, Strategy, Captivate, Consulting, Organizational..., Learning Management, Start-ups, Leadership Development, Training Delivery, Content Development, Product Management, Salesforce.com, Cross-functional Team..., Technical Training, Employee Training, Technical Writing, Curriculum Design, Kirkpatrick, Sales Enablement, Hands-on Training, Enterprise Software, Cloud Computing, ADDIE, Integration, Needs Analysis, Selling, Mobile Learning, SCORM, Adult Education, SnagIt, Professional Services, Analysis, Strategic Partnerships, Virtual Training, CRM
Education
Saint Mary's College of California 1991 — 1993
MBA
Brandeis University 1973 — 1977
BA
ServiceNow - The Enterprise IT Cloud Company December 2013 - Present
HCL Technologies February 2008 - December 2013
Patni Computer Systems March 2005 - December 2007
PeopleSoft Inc. March 2000 - January 2005
Skills
Vendor Management, Outsourcing, IT Service Management, Account Management, Data Center, ServiceNow, Global Support..., Customer Sucess, SaaS, Cloud Applications, Cloud Computing IaaS, cloud PaaS, ITIL, Program Management, Cloud Computing, Business Development, Service-Now, Enterprise Software, Management, CRM, Pre-sales
Education
Birla Institute of Technology and Science
Master of Business Administration (MBA)
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
Cask, LLC May 2012 - September 2014
LPL Financial February 2010 - April 2012
Adobe Systems December 2009 - April 2010
Intuit, Inc. December 2001 - November 2009
Intuit July 2006 - February 2008
Intuit 2004 - 2006
Intuit 2001 - 2004
Sun Microsystems January 2001 - December 2001
American Express November 1991 - January 2001
Skills
Six Sigma, Operations Management, Operational Excellence, Strategic Planning, Customer Experience, Business Process Design, Change Management, ITIL, Cross-functional Team..., Process Improvement, Vendor Management, Program Management, Business Process..., Business Analysis, Project Management, Integration, Business Process, IT Strategy, Management, Strategy, IT Management, Telecommunications, Information Technology, Team Building, Service Delivery, Enterprise Software, Call Centers, Team Leadership, Outsourcing, Governance, Talent Management, Leadership, Consulting, CRM, IT Service Management, SaaS, SDLC, Service-Now, Management Consulting, Process Management, PMP, Coaching, Professional Services, Business Intelligence, Cloud Computing, PMO, Requirements Analysis, Enterprise Architecture, Project Portfolio...
Education
Thunderbird School of Global Management
MBA
Arizona State University
Bachelor of Arts (BA)
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
Oracle March 2011 - July 2014
Oracle May 2006 - April 2011
Autodesk December 2005 - May 2006
Siebel Systems March 2002 - December 2005
Agilera/Applicast July 2000 - March 2002
Cambridge Technology Partners October 1998 - July 2000
Scopus May 1997 - October 1998
Skills
Solution Architecture, CRM, Enterprise Software, Oracle, Siebel, Project Management, Virtualization, Management, EAI, Professional Services, Cloud Computing, SaaS, Data Integration, Business Intelligence, Enterprise Architecture, Server Architecture, Vendor Management, SOA, Analytics, IT Strategy, Pre-sales, Performance Tuning, Integration, IT Management, IT Service Management, Business Process, Information Technology, SDLC, ERP, Data Warehousing, Unix, Requirements Analysis
Education
Santa Clara University 2006 — 2009
MBA, Finance, General
California State University-East Bay 1998 — 2004
MS, Computer Science
Osmania University 1992 — 1996
BS, Mechanical Engineering
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
ADM Consulting Solutions June 2006 - June 2014
AT&T May 2003 - June 2006
Evergreen Systems April 2001 - May 2003
Skills
ITIL, Integration, IT Asset Management, IT Service Management, HP, CMDB, Solution Architecture, System Deployment, Software Asset..., Enterprise Architecture, HP Openview, SQL, Testing, Oracle, HP Asset Manager, Strategy, IT Strategy, HP Connect.it, Barcode Technology, IT Management, Professional Services, Software Integration, Enterprise Software, Business Process, SaaS, Cloud Computing, Service Management, SDLC
Education
Bradley University 1995 — 1999
Bachelor of Science, Management Information Systems
Casey-Westfield High School
ServiceNow - The Enterprise IT Cloud Company September 2011 - Present
Skills
Java, JavaScript, Enterprise Software, Agile Methodologies, Software Development, SaaS, Scrum, ITIL, C++, XML, Software Engineering, Web Applications, Requirements Analysis, Software Design, Software Project..., Architecture, Testing, Architectures, Databases, Enterprise Architecture, Integration
Education
Ecole Centrale Paris 1998 — 2001
Ingénieur
Lycée Clemenceau, Nantes 1995 — 1998
CPGE
Lycee Chanzy - Charleville Mezieres 1993 — 1995
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
Skills
ITIL, Service Desk, Peregrine, PMP, Incident Management, CMDB, Service Management, PMI, Service Center, Service Delivery, Security, PMBOK, Change Management, IT Management, IT Service Management, HP, Application Development, Systems Analysis, SDLC, Vendor Management, Program Management, Business Analysis, Process Improvement, Process Development, MS Project, Visio, IT Governance, IT Strategy, Software Project..., Project Portfolio..., Team Leadership, Project Planning, Project Implementation, PMO, IT Operations, Problem Solving, Agile, Mentoring, Team Building, Customer Relations, Troubleshooting, Requirements Gathering, Requirements Analysis, Integration, Software Development, Governance, Customer Service, Enterprise Software, Information Technology, System Deployment
Education
Franklin University 1996 — 2002
BA
DeVry University-Ohio 1993 — 1995
Kenton Ridge High School
ServiceNow - The Enterprise IT Cloud Company August 2014 - Present
VMware February 2011 - August 2014
Yahoo! Inc. January 2010 - February 2011
Self Employed March 2007 - September 2010
Adobe Systems May 2009 - December 2009
Nortel Networks March 2007 - May 2009
San Jose State University January 2007 - May 2009
Mercury May 2002 - January 2007
Skills
Test Automation, Selenium, Java, Agile Methodologies, Eclipse, Ant, Unix, Software Quality..., QTP, Web Services, Quality Center, SQL
Education
San Jose State University 2007 — 2009
MS, Software Engineering
San Jose State University 2000 — 2001
BS, Computer Science
De Anza College 1997 — 1999
Core GEs + Lower Division Major Requirements, Computer Science
ServiceNow – The Enterprise Cloud Company March 2015 - Present
ServiceNow - The Enterprise IT Cloud Company January 2013 - March 2015
BlueCat Networks August 2010 - January 2013
Symantec July 2008 - August 2010
Symantec June 2009 - April 2010
Symantec April 2007 - July 2008
Altiris, Inc. August 2006 - April 2007
Altiris August 2004 - August 2006
Novell March 2002 - July 2004
Novell February 2001 - March 2002
Skills
Cross-functional Team..., Customer Relations, Sales Enablement, Deployment, Product Life Cycle..., Curriculum Development, Consultant Enablement, Technical Enablement, CISSP, Process Engineering, Services Offering..., Education, Business Skills..., Program Management, Solution Architecture, System Deployment, Professional Services, Cloud Computing, Product Lifecycle..., Active Directory, Windows Server, Virtualization, Enterprise Software, Pre-sales, Integration, Strategy, Microsoft SQL Server, Customer Service
Education
Duke University 1990 — 1994
BSE, Electrical Engineering, Computer Science
North Branford High School 1986 — 1990
HS Diploma, General studies
ServiceNow - The Enterprise IT Cloud Company December 2014 - Present
Symantec March 2014 - December 2014
Turner Broadcasting Systems August 2005 - March 2014
Worlds By Design September 2003 - August 2005
Fidelity Investments May 2000 - June 2002
J.S. Walker & Company, Inc. May 1999 - May 2000
T.R. Clarke Co, Inc. June 1998 - May 1999
Skills
Microsoft SQL Server, Windows Server, HTML, SQL, Databases, OS X, Troubleshooting, BMC Remedy, Windows 7, SharePoint, IIS, C#, ITIL v3 Foundations..., Requirements Analysis, Oracle, Arduino, Testing, Mac OS X, ServiceNow, XML
Education
Southwest University for Nationalities 2004 — 2005
Chinese Language and Literature
Covenant College 1995 — 1999
Bachelor of Science (BS), Computer Science
ServiceNow - The Enterprise IT Cloud Company August 2014 - May 2015
NASA Ames Research Center December 2012 - July 2014
California Waste Solutions 2012 - December 2012
Dr. Rath USA Inc. August 2010 - August 2012
COMSYS November 2009 - December 2009
LinkedIn November 2009 - December 2009
Palo Alto Unified School District October 2008 - October 2009
Taos Mountain, Inc. 2008 - October 2008
gBox Inc. November 2007 - March 2008
Navio Systems October 2006 - November 2007
Skills
System Administration, Servers, Data Center, Troubleshooting
Education
De Anza College 2012 — 2012
AA with emphasis in Computer Information Services, AA with emphasis in Computer Information Services
De Anza College 2006 — 2007
Associate's degree, GE
University of California, Santa Cruz 2004 — 2006
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
NetApp June 2010 - September 2014
VMware October 2012 - August 2013
PricewaterhouseCoopers LLP February 2004 - May 2010
Protiviti 2002 - 2004
Skills
IT Audit, SAS70, CISA, Sarbanes-Oxley Act, Enterprise Risk..., Internal Audit, Internal Controls, Business Process..., COBIT, Sarbanes-Oxley, Business Process, COSO, Auditing, Risk Assessment, Information Security..., Risk Management, Information Security, Financial Risk
Education
Brigham Young University 1997 — 2002
B.S, Management Information Systems
ServiceNow – The Enterprise Cloud Company August 2015 - Present
ServiceNow - The Enterprise IT Cloud Company August 2013 - August 2015
Service-now.com October 2011 - August 2013
Hewlett-Packard March 1999 - October 2011
Education
Ecole Centrale Paris 1996 — 1999
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
ServiceNow November 2012 - Present
PriceWaterhouseCoopers June 2010 - November 2012
PricewaterhouseCoopers June 2009 - June 2010
BearingPoint March 2009 - June 2009
BearingPoint, Inc. 2008 - February 2009
Trucker LLC May 2007 - September 2007
Chan CPA May 2004 - September 2005
Skills
Change Management, Project Management, Business Process, Management Consulting, Business Transformation, Program Management, Business Process..., Financial Analysis, Strategic Planning, Process Improvement, Budgets, CRM, Leadership, Team Building, Business Development, Project Planning, Marketing, Strategy, Executive Management, Human Resources, Management, Start-ups, Performance Management, Mergers & Acquisitions, Talent Management, Organizational..., Training, Recruiting
Education
California State University-Chico 2003 — 2007
Bachelor of Science, International Business: with a European Perspective
Università degli Studi di Torino 2005 — 2006
International Business, International Business
Los Gatos High 1999 — 2003
Move, Inc July 2014 - Present
ServiceNow - The Enterprise IT Cloud Company May 2014 - Present
Bank of the West July 2013 - April 2014
Symantec Corporation 2010 - 2013
Genentech 2007 - 2009
Juniper Networks 2007 - 2007
Stanford University 2005 - 2006
Gap Inc. 2004 - 2005
Autodesk 2004 - 2004
ING 2003 - 2003
Skills
Business Objects, Data Warehousing, SQL, Business Strategy, PL/SQL, Business Intelligence, Data Analysis, Data Visualization, Omniture, Web Analytics, QlikView, Project Management, SEO, Data Mining, Data Modeling, ETL, E-commerce, Business Analysis, Dashboard, Analytics, Requirements Analysis, Agile Methodologies, Databases, Oracle, Business Analytics, Data Quality, Big Data, Scrum, Dimensional Modeling, Predictive Analytics, Data Migration, Tableau
Education
Clarkson University
Information Systems, MS
Jai Narain Vyas University
MBA, MBA
ServiceNow - The Enterprise IT Cloud Company SAP BW 7.3 / BO 4.0 ArchitectSabre CorporationMay 2013 - May 2014
PerkinElmer, Inc. November 2011 - April 2013
Konica Minolta Business Solutions U.S.A., Inc. June 2011 - November 2011
SanDisk August 2010 - February 2011
Levi Strauss & Co. October 2009 - March 2010
Valley Transportation Authority Inc( VTA ) March 2009 - September 2009
Data Domain inc( Acquired by EMC2) April 2008 - February 2009
Genentech 2007 - 2008
CONSOL Energy January 2007 - August 2007
AMD 2006 - 2007
Skills
Business Objects, ECC, SRM, Webi, CRM, Dollar Universe, Crystal, SAP BI, SAP BW, ABAP, SAP Netweaver, Web Intelligence, SD, SAP ERP, SAP R/3
Education
Birla Institute of Technology and Science, Pilani
M.S, Software systems
Jawaharlal Nehru Technological University
B.Tech, Engineering
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
MCPc September 2013 - July 2014
FusionStorm August 2007 - September 2013
FusionStorm August 2007 - June 2012
T S I March 2006 - August 2007
BayStar Capital Management, LLC March 2000 - March 2006
Skills
Cisco Call Manager, Cisco IOS, Cisco Switches, Cisco Contact Center..., Contact Center Design, VoIP, Cisco devices, MPLS, Cisco, Routing, Unified Communications, Call Center, WAN, Switches, Cisco Technologies, Cisco Nexus, Pre-sales, Troubleshooting, Data Center, Cisco Routers, Call Centers, IP, Disaster Recovery, Network Architecture, Networking, IT Strategy, Network Design, VPN, Virtualization, SAN, Network Security, VMware, Firewalls, IT Operations, TCP/IP, Cisco VoIP, Network Engineering, Cisco Certified, LAN-WAN, BGP, Technical Leadership
Education
California State University-San Bernardino 1995 — 1998
Bachelors, Computer Science
Mt. San Antonio College 1991 — 1995
Undergraduate Studies, Undergraduate Studies
Cherwell Software January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company January 2014 - December 2014
BMC Software October 2011 - January 2014
EMC October 2010 - October 2011
Computer Associates March 2009 - October 2010
Precise Software Solutions, Inc (Symantec spun off the APM business unit) March 2000 - March 2009
Symantec May 2000 - March 2008
VERITAS Software acquired Precise Software Solutions February 2000 - March 2006
Precise Software Solutions 2000 - 2004
ADP 1997 - 2000
Skills
Enterprise Software, Solution Selling, SaaS, Channel, Salesforce.com, Business Development, Strategy, Cloud Computing, Leadership, Sales, Cross-functional Team..., Sales Management, Outsourcing, Strategic Partnerships, Sales Process, Direct Sales, Data Center
Education
Eastern Michigan University 1993 — 1996
BS, Criminology & Military science
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
CA Technologies November 2006 - June 2014
CSG Systems April 2000 - November 2006
West Interactive April 1996 - April 2000
Skills
Unix, Enterprise Software, Solution Architecture, Enterprise Architecture, Cloud Computing, Integration, Pre-sales, ITIL, Professional Services, IT Service Management, Requirements Analysis, SDLC, Virtualization, Service Desk Management, SQL, Disaster Recovery, Vendor Management, Solaris, IT Strategy, Process Improvement, Service Desk, SaaS
Education
Bellevue University 2002 — 2004
MBA, Business
Nebraska Wesleyan University 1990 — 1995
BS, Mathematics
Lincoln Northeast High School 1987 — 1990
ServiceNow – The Enterprise Cloud Company April 2015 - Present
ServiceNow - The Enterprise IT Cloud Company October 2013 - March 2015
ServiceNow - The Enterprise IT Cloud Company June 2013 - October 2013
Insight Global February 2012 - May 2013
Chicago Wealth Management August 2010 - December 2011
Ameri-Star Homes July 2009 - August 2010
Skills
Business Development, Cold Calling, CRM, Enterprise Software, Sales, Sales Operations, Marketing Communications, Marketing, Strategy, Lead Generation, Customer Satisfaction, Sales Process, Management, New Business Development, Direct Sales, Leadership, Process Improvement, Solution Selling, Sales Presentations, Account Management, Consulting, Networking, Key Account Management, Key Account..., Manage Client..., Cloud Computing, Integration, Selling, Organizational..., Building Relationships, Service Delivery..., Business Process, Competitive Analysis, Professional Services, Strategic Partnerships, SaaS, Go-to-market Strategy, Managed Services, IT Service Management, Channel Partners, Partner Management, Partner Development, Channel Sales, Channel Partner..., Vendor Management, B2B, Information Technology, Microsoft Excel, Social Media Marketing
Education
Arizona State University, W. P. Carey School of Business
BS, Marketing
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
AIG July 2010 - March 2014
Tekmark Global Solutions August 2009 - January 2011
J.H. Cohn LLP January 2007 - July 2009
Accenture June 1997 - September 2006
Skills
ITIL, Project Management, Process Simulation, IT Service Management, Business Process..., Business Process, Program Management, Integration, Software Documentation, Change Management, Outsourcing, Requirements Gathering, Data Center, Management, Testing, Leadership, Analysis, Incident Management, Service Management, Databases, Training, Resource Management, User Acceptance Testing, Operations Management, Information Technology, IT Strategy, Service-Now
Education
County College of Morris 1994 — 1995
Business Adminstration
Silver Lake Partners January 2014 - Present
Accenture November 2008 - Present
Arista Networks, Inc. May 2013 - Present
Avaya June 2008 - Present
Blue Jeans Network, inc January 2009 - Present
UC Berkeley September 2003 - Present
Imperva May 2013 - Present
ItsOn Inc. October 2009 - Present
ServiceNow - The Enterprise IT Cloud Company November 2013 - Present
Soraa November 2009 - Present
Skills
Cisco Technologies, Ethernet, Switches, Networking, Start-ups, Go-to-market Strategy, Strategic Partnerships, SaaS, Product Management, Cloud Computing, Marketing Strategy, Business Development, Mergers, Product Marketing, Strategy
Education
Harvard Business School 1982 — 1984
MBA, Business
University of California, Berkeley 1979 — 1980
MSEE, Electrical Engineering
Brown University 1975 — 1979
BS, Engineering
Brown University 1975 — 1979
Bachelor's Degree, Classics
ServiceNow - The Enterprise IT Cloud Company February 2013 - Present
San Diego County Office of Education October 2010 - February 2013
Adicio September 2007 - May 2009
Skills
Salesforce.com, Account Management, SaaS, Customer Service, Cloud Computing, Microsoft Office, Social Media, Social Media Marketing, Google Analytics, New Business Development, Team Building, Project Management, Lead Generation, Team Leadership, Training, Strategic Planning, Security, Networking, Technical Support, Active Directory, Management
Education
Coleman College 2009 — 2012
Computer Network, Information Technology
San Diego State University-California State University
Information Technology
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
McAfee October 2011 - July 2014
Tata Consultancy Services / Bank of America November 2009 - September 2011
Tata Consultancy Services / Bank of America October 2006 - October 2009
Skills
Project Management, Java, JavaScript, Unix, CRM, Product Management, Program Management, Software Process..., Agile Methodologies, XP, Requirements Management, Risk Management, Software Planning, Software Metrics, Software Architectural..., User Interface Design, Software Design Patterns, Web Design, Web Application Security, Software Development, Ruby on Rails, J2EE Application..., SharePoint, Oracle Identity Manager, Agile Project Management, SDLC, SOA, Requirements Analysis, Web Applications
Education
Carnegie Mellon University 2011 — 2013
MS, Software Engineering(Development Management), 3.92
Anna University 2002 — 2006
BE, Electronics and Communication
Opus May 2014 - Present
ServiceNow - The Enterprise IT Cloud Company June 2013 - January 2014
Hewlett-Packard August 2011 - May 2013
Hewlett-Packard 2010 - 2011
Hewlett Packard 2005 - 2010
BMC Software 2000 - 2005
Morgan and Banks 1998 - 2000
Hanover search and selection 1996 - 1998
Skills
Enterprise Software, SaaS, Solution Selling, HP, Go-to-market Strategy, Business Alliances, Cloud Computing, Channel, IT Service Management, Managed Services, Sales Enablement, Professional Services, New Business Development, ITIL, Strategy, Pre-sales, Software Industry, Partner Management, Storage, Data Center, Sales Process, Solution Architecture, Storage Area Networks, Outsourcing, IT Strategy, Virtualization, IT Outsourcing, Management, Consulting, Sales
Education
Kinross Wolaroi 1988 — 1991
William Blue College of Hospitality Management
William Blue College of Hospitality Management
Bachelor's degree
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
Ottawa Gold Buyer, Inc. September 2010 - Present
Adaptom, Inc August 2009 - March 2014
Canadian Army 2012 - 2014
Nashco Solutions Ltd. 2005 - August 2009
Skills
IT Service Management, Service Management, PMP, IT Strategy, Project Management, Solution Architecture
Education
Carleton University 1997 — 2002
Bachelors, Computer Systems Engineering
ServiceNow - The Enterprise IT Cloud Company May 2013 - Present
Become, Inc. February 2011 - May 2013
Infotech Spectrum Inc, April 2010 - February 2011
Newton 2008 - 2010
Cezanne Software 2007 - 2008
NATS 2003 - 2007
Skills
Java, JavaScript, Bash, ActionScript, Flex, XML, JSP, Ext JS, C++, JSON, JSTL, CSS, HTML, Spring, Servlets, MySQL, ASP, Oracle 9i, Microsoft SQL Server, VBScript, Visual Basic, SQL, Design Patterns, jQuery, Web Applications
Education
Bournemouth University
Bachelor of Science (BSc) HONS, Computing, 1st Class Degree
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
Compuware 2011 - March 2014
Technology Operations August 2009 - May 2011
Skills
Enterprise Software, SaaS, Cloud Computing, Agile Methodologies, Solution Selling, SQL, Software Development, SDLC, Microsoft SQL Server, XML, Java, Requirements Analysis, Troubleshooting, Integration, Web Applications, SharePoint
Education
Central Michigan University 2007 — 2011
Bachelor of Science (B.S.), Information Technology
ServiceNow - The Enterprise IT Cloud Company July 2013 - Present
Bank of America February 2013 - May 2013
Persistent Systems Limited July 2008 - August 2011
Skills
C++, Red Hat Linux, Solaris 8/9/10, Perl Script, Unix Shell Scripting, C, GDB, Dbx, C/C++ STL, Java, HTML, CSS, ASP.NET, GNU Debugger, Data Structures, Algorithms, Software Development
Education
The University of Texas at Dallas 2011 — 2013
Master of Science (M.S.), Computer Science
College of Engineering Pune 2004 — 2008
Bachelor of Technology (BTech), Computer Science, 6.81 out of 10
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company July 2014 - December 2014
ServiceNow - The Enterprise IT Cloud Company January 2012 - July 2014
Service-now.com September 2011 - January 2012
Service-now.com April 2010 - October 2011
Skills
SaaS, Cloud Computing, IT Service Management, ITIL, Enterprise Software, Enterprise Architecture, IT Operations, Software Project..., Professional Services, Business Intelligence, Pre-sales, IT Management, Disaster Recovery, Data Center, Java, JavaScript, jQuery, iOS Development, Management, Linux, Linux System..., ServiceNow, Integration, Software Development, IT Strategy, Agile Methodologies, SQL, SDLC
Education
Colorado Technical University 2010 — 2011
MBA, Executive MBA
Colorado Technical University 2007 — 2009
Bachelor of Science, Information Technology with a concentration in Software Systems Engineering
Colorado Technical University 2006 — 2007
Associates of Science, Information Technology
ServiceNow - The Enterprise IT Cloud Company May 2013 - Present
Software Services Company August 2012 - May 2013
BPC Labs November 2010 - May 2013
Fitch Ratings December 2011 - March 2013
Zappos Family of Companies October 2011 - March 2013
Nalco February 2012 - June 2012
ModusLink December 2011 - March 2012
SAP August 2011 - January 2012
Carestream Health May 2011 - January 2012
Triple S Insurance March 2011 - May 2011
Skills
SAP EPM BPC, SAP BPC MS, SAP BPC OutlookSoft, SAP BPS, SAP BCS, SAP FICO, SAP BI, SAP BOBJ, SAP BW, SAP EPM BPC NW 10.0, SAP Netweaver, EPM, ECC, Consolidation, SAP BPC, SAP R/3, Business Intelligence, SAP, SD, SAP Implementation, SAP Portal, SAP ERP, ABAP, Business Process, BPCS, Business Objects, Program Management, ETL, Pre-sales, Data Migration, FICO, SDLC, Forecasting, Integration, Business Analysis, Project Delivery
Education
Acharya Nagarjuna University
SRK School
The University of Texas at Arlington - College of Business
GREE International, Inc September 2014 - August 2015
ServiceNow - The Enterprise IT Cloud Company March 2014 - September 2014
My own projects October 2012 - February 2014
Lawrence Berkeley National Laboratory 2012 - 2012
VA Hospital: San Diego June 2009 - September 2010
Skills
Perl, C++, jQuery, JavaScript, HTML 5, JSON, AJAX, Java, Backbone.js, Jasmine, Selenium IDE, CSS, MySQL, Biochemistry, Git, Software Engineering, Software Development, Programming, Selenium, HTML, REST, Matlab, HTML5
Education
University of California, San Diego
Bachelor of Science (B.Sc.)
Baqai Medical University 2004 — 2006
Medical Bac.Bac. of Surgery, Medicine
San Jose High Academy 2000 — 2004
Highschool Diploma
ServiceNow - The Enterprise IT Cloud Company November 2014 - Present
Sogeti USA LLC June 2014 - November 2014
Various Organizations January 2001 - November 2014
CHS and CONHI, Arizona State University August 2011 - May 2014
UTO, Arizona State University November 2007 - August 2011
CLAS, Arizona State University July 2003 - November 2007
Skills
Being Awesome, Visual Studio, Programming, JavaScript, .NET, ASP.NET, HTML, Software Development, SharePoint 2013, C#, SQL, Microsoft SQL Server, Databases, Data Analysis, XML, AJAX, KnockoutJS, jQuery, Hyperion Enterprise, DevOps, Perl, PHP, ASP.NET MVC, WebAPI, Web Services, RESTful architecture, Scrum, Agile Methodologies, Cisco CTIOS, Cisco Finesse, SauceLabs, Web Applications, Backbone.js, Underscore.js, CRM, Objective-C, Xcode, XMPP, ServiceNow, Node.js, Socket.io, AngularJS
Education
Arizona State University
Bachelor's Degree, Computer Science/Business/Design Studies
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
ID Analytics August 2010 - July 2014
Bridgepoint Education March 2009 - August 2010
Meredith Corporation August 2008 - March 2009
NewBay Software December 2007 - August 2008
Iron Mountain April 2001 - November 2007
Verizon June 2000 - December 2000
Skills
Java, Python, Continuous Integration, Continuous Delivery, Build Automation, System Architecture, Web Services, Version Control, Software Configuration..., Software Architectural..., Maven, Ant, Tomcat, Subversion, Git, Developer Tools, Jenkins, Linux
Education
DePaul University 2011 — 2013
Master's Degree, Software Engineering
University of California, San Diego 2002 — 2005
Bachelor of Arts (B.A.), Cognitive Science
ServiceNow - The Enterprise IT Cloud Company July 2013 - Present
Spectra Laboratories April 2005 - July 2013
Skills
Visio, Outlook, Administrative..., Project Management, Microsoft Office, Calendaring, Time Management, PowerPoint, Budgets, Administrative...
Education
California State University-Chico
Bachelor of Arts (B.A.), English Language and Literature, General