Servicom Company
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Servicom Employees
Employee
Years
Job
Industry
DARRYL LOFTON DARRYL LOFTON's Servicom Experience September 2012 - Present
Job Lead Program Supervisor at Servicom
Industry Telecommunications
Experience
Servicom September 2012 - Present
GC Services LLC December 2011 - August 2012
The Finish Line Shoe Store December 2009 - November 2011
NCO Group April 2007 - September 2009
Skills
Business Management, Experience in Property..., Retail, Communications, Management, Interviews, Hiring, Recruiting, Team Management
Education
Penn Foster 2014 — 2017
Bachelor's Degree, Business Management
Northwestern Business College 1998 — 1999
Business Diploma, Business Administration and Management, General
Schaumburg High School 1994 — 1998
High School, Economics
Servicom September 2012 - Present
GC Services LLC December 2011 - August 2012
The Finish Line Shoe Store December 2009 - November 2011
NCO Group April 2007 - September 2009
Skills
Business Management, Experience in Property..., Retail, Communications, Management, Interviews, Hiring, Recruiting, Team Management
Education
Penn Foster 2014 — 2017
Bachelor's Degree, Business Management
Northwestern Business College 1998 — 1999
Business Diploma, Business Administration and Management, General
Schaumburg High School 1994 — 1998
High School, Economics
Shana Alvarado's Servicom Experience February 2009 - October 2009
Job Real Time Analyst at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
Coyotes Night Club February 2013 - Present
APAC Customer Services June 2012 - Present
The Connection March 2010 - May 2012
Servicom February 2009 - October 2009
Skills
Comminution, Schedules, Time Management, Real Time, Reports, Reporting & Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, eWFM, ESP, Kronos Timekeeping, Time & Attendance, Process Improvement, Outlook Express, RTA, Spreadsheets, Customer Satisfaction, Employee Training, Technical Support, Customer Service, Performance Management, Team Building
Education
Rock Valley College 2007 — 2008
Emergency Medical Technology/Technician (EMT Paramedic)
Belvidere High School 2004 — 2007
Coyotes Night Club February 2013 - Present
APAC Customer Services June 2012 - Present
The Connection March 2010 - May 2012
Servicom February 2009 - October 2009
Skills
Comminution, Schedules, Time Management, Real Time, Reports, Reporting & Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, eWFM, ESP, Kronos Timekeeping, Time & Attendance, Process Improvement, Outlook Express, RTA, Spreadsheets, Customer Satisfaction, Employee Training, Technical Support, Customer Service, Performance Management, Team Building
Education
Rock Valley College 2007 — 2008
Emergency Medical Technology/Technician (EMT Paramedic)
Belvidere High School 2004 — 2007
Brooke Nash Brooke Nash's Servicom Experience February 2005 - February 2015
Job Production Operator at FCA Fiat Chrysler Automobiles
Industry
Experience
FCA Fiat Chrysler Automobiles December 2014 - Present
Servicom February 2005 - February 2015
Skills
Telecommunications, Call Centers, Quality Assurance, Customer Satisfaction, Technical Support, Process Improvement, Software Documentation, Windows, Training, Troubleshooting, Project Management, Management, Business Analysis
Education
Rock Valley College 2001 — 2003
Associate’s Degree
FCA Fiat Chrysler Automobiles December 2014 - Present
Servicom February 2005 - February 2015
Skills
Telecommunications, Call Centers, Quality Assurance, Customer Satisfaction, Technical Support, Process Improvement, Software Documentation, Windows, Training, Troubleshooting, Project Management, Management, Business Analysis
Education
Rock Valley College 2001 — 2003
Associate’s Degree
Brendan Beal Brendan Beal's Servicom Experience March 2014 - June 2014
Job Transportation/consumer service/artist/general labor/retail
Industry Consumer Services
Experience
ABM Industries July 2014 - Present
Servicom March 2014 - June 2014
General Mills December 2013 - February 2014
DDA 2013 - 2013
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Strategic Planning, Leadership, Microsoft Word, Team Building
Education
Rock Valley College 2014 — 2016
Business Administration and Management, General
auburn high school 2008 — 2012
ABM Industries July 2014 - Present
Servicom March 2014 - June 2014
General Mills December 2013 - February 2014
DDA 2013 - 2013
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Strategic Planning, Leadership, Microsoft Word, Team Building
Education
Rock Valley College 2014 — 2016
Business Administration and Management, General
auburn high school 2008 — 2012
Fantasia Wilkins-Bowen Fantasia Wilkins-Bowen's Servicom Experience January 2012 - August 2012
Job Sales Representative at AT&T mobilelife
Industry Retail
Experience
AT&T mobilelife June 2013 - Present
Morning Star Village August 2012 - June 2013
Servicom January 2012 - August 2012
P.A. PETERSON CENTER FOR HEALTH October 2010 - August 2011
Kmart Corporation May 2008 - August 2010
Education
Rasmussen 2013 — 2016
Marketing, Marketing
Rock Valley College 2010 — 2011
General Studies, General Studies
Rockford Career College 2010 — 2010
CNA, CNA, A
AT&T mobilelife June 2013 - Present
Morning Star Village August 2012 - June 2013
Servicom January 2012 - August 2012
P.A. PETERSON CENTER FOR HEALTH October 2010 - August 2011
Kmart Corporation May 2008 - August 2010
Education
Rasmussen 2013 — 2016
Marketing, Marketing
Rock Valley College 2010 — 2011
General Studies, General Studies
Rockford Career College 2010 — 2010
CNA, CNA, A
Jessica (Jessica Nelson) Parham Jessica (Jessica Nelson) Parham's Servicom Experience October 2010 - March 2013
Job Seeking Paralegal Work!
Industry Legal Services
Experience
FMS - Financial Management Solutions November 2013 - January 2015
Laura Hunt Law April 2013 - November 2013
Servicom October 2010 - March 2013
Skills
Call Centers, Customer Service, Microsoft Office, Telephone Skills, Filing, Pleadings, Legal Documents, Data Entry, Document Drafting, Legal Assistance, File Management, Microsoft Word, Calendaring, Teamwork, Family Law, Paralegals, Windows, Invoicing, QuickBooks
Education
Rockford Career College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Paralegal
Rockford Career College 2012 — 2013
Paralegal , Law
FMS - Financial Management Solutions November 2013 - January 2015
Laura Hunt Law April 2013 - November 2013
Servicom October 2010 - March 2013
Skills
Call Centers, Customer Service, Microsoft Office, Telephone Skills, Filing, Pleadings, Legal Documents, Data Entry, Document Drafting, Legal Assistance, File Management, Microsoft Word, Calendaring, Teamwork, Family Law, Paralegals, Windows, Invoicing, QuickBooks
Education
Rockford Career College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Paralegal
Rockford Career College 2012 — 2013
Paralegal , Law
Lacey Morgan's Servicom Experience August 2013 - June 2014
Job Supervisor, Customer Service Center at MTM, Inc.
Industry Telecommunications
Experience
MTM, Inc. June 2014 - January 2015
Servicom August 2013 - June 2014
The Connection September 2010 - August 2013
West Teleservices 2004 - 2006
Americare 2002 - 2004
Milestone, Inc. 1999 - 2001
Skills
Call Centers, Customer Satisfaction, Quality Assurance, Customer Service, Employee Training, Team Building, Call Center Development, Leadership, Interviews, Training, Performance Management, Job Coaching, Customer Experience, Staff Development, Telecommunications, Conflict Resolution, Troubleshooting, Workforce Management, Management, Supervisory Experience, Employee Accountability, Cultural Diversity, Helping Clients Succeed, Probem Solving, Mentoring of Staff, Subject Matter Expert, Safety Committee, Events Coordination, Multi Tasking, Data Analysis, Organization &..., Employee Recognition, BPO, Contact Centers, Telemarketing, Customer Retention, Interviewing, General Administrative..., Ergonomics, Medical Records, Sales, Program Implementation, Process Improvement, Streamlining Process, Leadership Development, Microsoft Office, Team Leadership, Coaching, Time Management, Hiring
Education
Rasmussen College-Illinois 2009 — 2011
Coursework, Health/Health Care Administration/Management
Highland Community College 2006 — 2007
Coursework, Registered Nursing/Registered Nurse
MTM, Inc. June 2014 - January 2015
Servicom August 2013 - June 2014
The Connection September 2010 - August 2013
West Teleservices 2004 - 2006
Americare 2002 - 2004
Milestone, Inc. 1999 - 2001
Skills
Call Centers, Customer Satisfaction, Quality Assurance, Customer Service, Employee Training, Team Building, Call Center Development, Leadership, Interviews, Training, Performance Management, Job Coaching, Customer Experience, Staff Development, Telecommunications, Conflict Resolution, Troubleshooting, Workforce Management, Management, Supervisory Experience, Employee Accountability, Cultural Diversity, Helping Clients Succeed, Probem Solving, Mentoring of Staff, Subject Matter Expert, Safety Committee, Events Coordination, Multi Tasking, Data Analysis, Organization &..., Employee Recognition, BPO, Contact Centers, Telemarketing, Customer Retention, Interviewing, General Administrative..., Ergonomics, Medical Records, Sales, Program Implementation, Process Improvement, Streamlining Process, Leadership Development, Microsoft Office, Team Leadership, Coaching, Time Management, Hiring
Education
Rasmussen College-Illinois 2009 — 2011
Coursework, Health/Health Care Administration/Management
Highland Community College 2006 — 2007
Coursework, Registered Nursing/Registered Nurse
William Courtright William Courtright's Servicom Experience 2007 - September 2009
Job Student at Northern Illinois University
Industry Logistics and Supply Chain
Experience
Lowe's Home Improvement October 2009 - Present
Servicom 2007 - September 2009
Skills
Customer Service, Forklift Operator, Inventory Control, Inventory Management, Time Management, Leadership, Teamwork, PowerPoint, Microsoft Word, Public Speaking, Event Planning
Education
Northern Illinois University 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.59 GPA
Rock Valley College 2008 — 2013
Associate of Arts (AA), Accounting
Lowe's Home Improvement October 2009 - Present
Servicom 2007 - September 2009
Skills
Customer Service, Forklift Operator, Inventory Control, Inventory Management, Time Management, Leadership, Teamwork, PowerPoint, Microsoft Word, Public Speaking, Event Planning
Education
Northern Illinois University 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.59 GPA
Rock Valley College 2008 — 2013
Associate of Arts (AA), Accounting
Greg Lundquist Greg Lundquist's Servicom Experience 1999 - 2005
Job Mortgage Planner NMLS 221247/ Blackhawk Bank Member FDIC Equal Housing Lender
Industry Banking
Experience
Blackhawk Bank January 2013 - Present
Associated Bank January 2012 - January 2013
Associated Bank November 2010 - January 2012
Vision Mortgage Group June 2009 - November 2010
HSBC August 2005 - March 2009
Servicom 1999 - 2005
Skills
Sales Management, Sales Operations, Customer Acquisition, Consumer Lending, Account Management, Customer Satisfaction, Small Business Lending, Marketing Strategy, Loans, FHA, Leadership, Finance, Loan Origination, Mortgage Lending, Mortgage Banking, Refinance, Residential Mortgages, Sales, Banking, Coaching, Credit, Credit Analysis, Customer Retention, Customer Service, Insurance, Lines Of Credit, Negotiation, New Business Development, Real Estate, Retail Banking, Small Business, Strategic Planning, Team Building, USDA, Commercial Lending, Investments, Commercial Banking, VA loans, Home Equity Loans, Commercial Mortgages, VA Loans
Education
Rock Valley College 1998 — 2002
Blackhawk Bank January 2013 - Present
Associated Bank January 2012 - January 2013
Associated Bank November 2010 - January 2012
Vision Mortgage Group June 2009 - November 2010
HSBC August 2005 - March 2009
Servicom 1999 - 2005
Skills
Sales Management, Sales Operations, Customer Acquisition, Consumer Lending, Account Management, Customer Satisfaction, Small Business Lending, Marketing Strategy, Loans, FHA, Leadership, Finance, Loan Origination, Mortgage Lending, Mortgage Banking, Refinance, Residential Mortgages, Sales, Banking, Coaching, Credit, Credit Analysis, Customer Retention, Customer Service, Insurance, Lines Of Credit, Negotiation, New Business Development, Real Estate, Retail Banking, Small Business, Strategic Planning, Team Building, USDA, Commercial Lending, Investments, Commercial Banking, VA loans, Home Equity Loans, Commercial Mortgages, VA Loans
Education
Rock Valley College 1998 — 2002
Rio Jane Godlewski Rio Jane Godlewski's Servicom Experience November 2005 - May 2007
Job Airlines/Aviation Professional
Industry Airlines/Aviation
Experience
Ryan International Airlines April 2008 - January 2013
Servicom November 2005 - May 2007
Skills
Airlines, Aviation, Call Centers, Charter, Customer Service, Computer Proficiency, Flights, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Technical Support
Education
Informatics International College 2003 — 2005
Computer Science and Communications Networking
Mapua Institute of Technology 2001 — 2003
Industrial Engineering
San Lorenzo School 1997 — 2001
Ryan International Airlines April 2008 - January 2013
Servicom November 2005 - May 2007
Skills
Airlines, Aviation, Call Centers, Charter, Customer Service, Computer Proficiency, Flights, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Technical Support
Education
Informatics International College 2003 — 2005
Computer Science and Communications Networking
Mapua Institute of Technology 2001 — 2003
Industrial Engineering
San Lorenzo School 1997 — 2001
Skye (Skye Tompkins) Taylor Skye (Skye Tompkins) Taylor's Servicom Experience 2007 - 2008
Job Management Consulting Professional
Industry Management Consulting
Experience
Wells Fargo April 2013 - May 2013
Legal Shield, Inc. 2012 - 2013
The Art Of Nathan Jalani Taylor 2009 - 2011
NEO Business Services 2008 - 2009
Servicom 2007 - 2008
JP Morgan Chase 2004 - 2005
Marcus Evans 2003 - 2004
Skills
Training, Management, Sales, Leadership, Customer Service, Process Improvement, Recruiting, Customer Retention, Operations Management, Coaching, Public Speaking, Team Building, Management Consulting, Leadership Development, Program Management, Team Leadership, Banking, Strategy, Event Planning, PowerPoint, Telecommunications, Salesforce Training, Networking, Communication, Organizational..., E-Learning, Instructional Design, Training Facilitation, Microsoft Word, Instructor-led Training, Employee Training
Education
Rockford College 2005 — 2006
Business
Tuskegee University 2000 — 2001
English
Southern Illinois University, Carbondale 1997 — 1999
Pre-Medicine
Wells Fargo April 2013 - May 2013
Legal Shield, Inc. 2012 - 2013
The Art Of Nathan Jalani Taylor 2009 - 2011
NEO Business Services 2008 - 2009
Servicom 2007 - 2008
JP Morgan Chase 2004 - 2005
Marcus Evans 2003 - 2004
Skills
Training, Management, Sales, Leadership, Customer Service, Process Improvement, Recruiting, Customer Retention, Operations Management, Coaching, Public Speaking, Team Building, Management Consulting, Leadership Development, Program Management, Team Leadership, Banking, Strategy, Event Planning, PowerPoint, Telecommunications, Salesforce Training, Networking, Communication, Organizational..., E-Learning, Instructional Design, Training Facilitation, Microsoft Word, Instructor-led Training, Employee Training
Education
Rockford College 2005 — 2006
Business
Tuskegee University 2000 — 2001
English
Southern Illinois University, Carbondale 1997 — 1999
Pre-Medicine
William Kraemer, MIT, MPS, CEH William Kraemer, MIT, MPS, CEH's Servicom Experience January 2004 - May 2004
Job Cybersecurity Threat Intelligence Analyst with Expertise in Strategic Thinking || Open to New Opportunities
Industry Computer & Network Security
Experience
Leaders in Cybersecurity Threat Intelligence Analysis in Baltimore, MD 2014 - Present
University of Maryland Baltimore County August 2013 - Present
Lifeboat Foundation March 2012 - Present
Career Education Corporation February 2005 - July 2013
ServiCom January 2004 - May 2004
ServiCom November 2003 - January 2004
Rock Valley College January 2003 - May 2003
Ezine Industries, Inc November 2000 - September 2001
CAA Search (CAAS) August 2000 - August 2001
Skills
Cybersecurity, Threat Intelligence, Existential Risks, Security, Technical Writing, Research, Brain Computer Interface, Neural Stem Cells, Neuromorphic Computing, Networking, Computer Hardware, Technical Support, Troubleshooting, Computer Science, Windows Server, Analysis, Firefox, Enterprise Architecture, Internet Explorer, Hands-on Training, Project Management, ITIL, Management, Forecasting, Network Architecture, Adult Stem Cells, Computer Security, Technology Trends, Chrome, Strategic Thinking, Visio, OS X, Hardware, Program Management, XP, Network Administration, Software Documentation, Active Directory, Windows, Databases, Information Technology, Testing, Mobile Devices, Access, System Administration, SharePoint, E-Learning, Routers, Network Security, Staff Training
Education
University of Maryland Baltimore County 2013 — 2015
Master of Professional Studies (MPS), Cybersecurity, GPA: 3.8/4.0
American InterContinental University 2009 — 2009
MIT, IT Project Management, GPA: 4.0/4.0
American InterContinental University 2007 — 2008
MIT, Internet Security, GPA: 4.0/4.0
Rock Valley College 2001 — 2007
A.A.S., Data Assurance and IT Security
Rock Valley College 2001 — 2007
A.A.S., Cisco Networking
Rock Valley College 2001 — 2002
A.A.S., PC Networking (Microsoft and Novell)
Rockford University 1992 — 1995
B.S., Biology, Social Science, Philosophy, GPA: 3.2/4.0
Rock Valley College 1986 — 1987
A.A., Liberal Arts and Sciences
Leaders in Cybersecurity Threat Intelligence Analysis in Baltimore, MD 2014 - Present
University of Maryland Baltimore County August 2013 - Present
Lifeboat Foundation March 2012 - Present
Career Education Corporation February 2005 - July 2013
ServiCom January 2004 - May 2004
ServiCom November 2003 - January 2004
Rock Valley College January 2003 - May 2003
Ezine Industries, Inc November 2000 - September 2001
CAA Search (CAAS) August 2000 - August 2001
Skills
Cybersecurity, Threat Intelligence, Existential Risks, Security, Technical Writing, Research, Brain Computer Interface, Neural Stem Cells, Neuromorphic Computing, Networking, Computer Hardware, Technical Support, Troubleshooting, Computer Science, Windows Server, Analysis, Firefox, Enterprise Architecture, Internet Explorer, Hands-on Training, Project Management, ITIL, Management, Forecasting, Network Architecture, Adult Stem Cells, Computer Security, Technology Trends, Chrome, Strategic Thinking, Visio, OS X, Hardware, Program Management, XP, Network Administration, Software Documentation, Active Directory, Windows, Databases, Information Technology, Testing, Mobile Devices, Access, System Administration, SharePoint, E-Learning, Routers, Network Security, Staff Training
Education
University of Maryland Baltimore County 2013 — 2015
Master of Professional Studies (MPS), Cybersecurity, GPA: 3.8/4.0
American InterContinental University 2009 — 2009
MIT, IT Project Management, GPA: 4.0/4.0
American InterContinental University 2007 — 2008
MIT, Internet Security, GPA: 4.0/4.0
Rock Valley College 2001 — 2007
A.A.S., Data Assurance and IT Security
Rock Valley College 2001 — 2007
A.A.S., Cisco Networking
Rock Valley College 2001 — 2002
A.A.S., PC Networking (Microsoft and Novell)
Rockford University 1992 — 1995
B.S., Biology, Social Science, Philosophy, GPA: 3.2/4.0
Rock Valley College 1986 — 1987
A.A., Liberal Arts and Sciences
Pablo Mariazzza's Servicom Experience January 2010 - Present
Job President Servicom Security & Solutions
Industry Telecommunications
Experience
Servicom Solutions & Security January 2002 - Present
Servicom January 2010 - Present
Onpoint Surveillance & Security June 2012 - 2013
Eyecam Security January 2008 - February 2009
Skills
Wireless Broadband, Backhaul, Wireless, Telecommunications, Mobile Devices, Strategic Partnerships, Start-ups, Product Management, Mobile Technology, Business Strategy, New Business Development, Cross-functional Team...
Education
Miami Dade College 2006 — 2008
Computer Information Technologies, Wireless Communications
Florida International University 2002 — 2004
Bachelor's degree, Computer Information Technologies
Colegio San Agustin
Computer/Information Technology Administration and Management
Servicom Solutions & Security January 2002 - Present
Servicom January 2010 - Present
Onpoint Surveillance & Security June 2012 - 2013
Eyecam Security January 2008 - February 2009
Skills
Wireless Broadband, Backhaul, Wireless, Telecommunications, Mobile Devices, Strategic Partnerships, Start-ups, Product Management, Mobile Technology, Business Strategy, New Business Development, Cross-functional Team...
Education
Miami Dade College 2006 — 2008
Computer Information Technologies, Wireless Communications
Florida International University 2002 — 2004
Bachelor's degree, Computer Information Technologies
Colegio San Agustin
Computer/Information Technology Administration and Management
Cilicia Morman Cilicia Morman's Servicom Experience October 2007 - October 2008
Job Student Nurse Extern at Community Health Network
Industry Marketing and Advertising
Experience
Community Health Network December 2014 - Present
CiCi & Company November 2012 - Present
chrysler November 2008 - August 2012
servicom October 2007 - October 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML
Education
Ivy Tech Community College 2013 — 2015
in pursuit, Registered Nursing/Registered Nurse
Hononegah High School 2002 — 2006
High School Diploma, General Studies
Community Health Network December 2014 - Present
CiCi & Company November 2012 - Present
chrysler November 2008 - August 2012
servicom October 2007 - October 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML
Education
Ivy Tech Community College 2013 — 2015
in pursuit, Registered Nursing/Registered Nurse
Hononegah High School 2002 — 2006
High School Diploma, General Studies
Thomas DeVoe Thomas DeVoe's Servicom Experience September 2013 - April 2015
Job Customer Service Representative at Bridge Force LLC / MTM Inc.
Industry Higher Education
Experience
Bridge Force LLC / MTM Inc. August 2015 - Present
Job Seeker April 2015 - August 2015
Servicom September 2013 - April 2015
The Connection August 2010 - September 2013
Rock Valley College June 2008 - August 2010
Warranty Processing Inc November 2006 - June 2008
Jo-Mar Distributors / Affiliate of Premier Books Direct September 2005 - October 2006
Self Employed March 2005 - August 2005
Luxury Motors Inc February 2002 - February 2005
Fox Valley Motorcars January 2000 - January 2002
Skills
Coaching, Performance Management, Customer Experience, Customer Satisfaction, Call Center, Sales, Call Center Development, Call Centers, Team Building, Customer Retention, Leadership, BPO, Contact Centers, Customer Service, Management, Process Improvement, Telecommunications, Team Leadership, Operations Management, Training, Automotive, Inventory Management, Microsoft Excel, Microsoft Word, Customer Relations
Education
Lake Park High School 1976 — 1980
Diploma, General Studies
Rock Valley College
Bridge Force LLC / MTM Inc. August 2015 - Present
Job Seeker April 2015 - August 2015
Servicom September 2013 - April 2015
The Connection August 2010 - September 2013
Rock Valley College June 2008 - August 2010
Warranty Processing Inc November 2006 - June 2008
Jo-Mar Distributors / Affiliate of Premier Books Direct September 2005 - October 2006
Self Employed March 2005 - August 2005
Luxury Motors Inc February 2002 - February 2005
Fox Valley Motorcars January 2000 - January 2002
Skills
Coaching, Performance Management, Customer Experience, Customer Satisfaction, Call Center, Sales, Call Center Development, Call Centers, Team Building, Customer Retention, Leadership, BPO, Contact Centers, Customer Service, Management, Process Improvement, Telecommunications, Team Leadership, Operations Management, Training, Automotive, Inventory Management, Microsoft Excel, Microsoft Word, Customer Relations
Education
Lake Park High School 1976 — 1980
Diploma, General Studies
Rock Valley College
Rebecca Westling Rebecca Westling's Servicom Experience April 2006 - August 2008
Job Multimedia Content Assessor at Lionbridge
Industry Information Technology and Services
Experience
Friendly's Ice Cream, LLC August 2014 - Present
Lionbridge June 2012 - Present
Yarn Sellar Inc February 2010 - December 2011
NEO Business Services August 2008 - March 2009
Servicom April 2006 - August 2008
Synchronoss Technologies September 2004 - April 2006
Synchronoss Technologies September 2003 - September 2004
Skills
Usability, Visio, Intranet, Social Media, Troubleshooting
Education
Art Institute of Pittsburgh 1999 — 2001
Associate of Specialized Technology, Multimedia / Web Design
Friendly's Ice Cream, LLC August 2014 - Present
Lionbridge June 2012 - Present
Yarn Sellar Inc February 2010 - December 2011
NEO Business Services August 2008 - March 2009
Servicom April 2006 - August 2008
Synchronoss Technologies September 2004 - April 2006
Synchronoss Technologies September 2003 - September 2004
Skills
Usability, Visio, Intranet, Social Media, Troubleshooting
Education
Art Institute of Pittsburgh 1999 — 2001
Associate of Specialized Technology, Multimedia / Web Design
Andrea Woosley's Servicom Experience June 2005 - January 2007
Job Resolution Support Analyst at Nationwide Insurance
Industry Insurance
Experience
Nationwide Insurance August 2014 - Present
Nationwide Insurance June 2013 - August 2014
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2007 - June 2013
Servicom June 2005 - January 2007
Mci February 2005 - May 2005
West Telemarketing October 2004 - February 2005
Media Play October 2003 - October 2004
Media Play Utica-Michigan and January 2003 - October 2004
Lands End October 2002 - January 2003
Skills
Customer Service, Microsoft Excel, Troubleshooting, Call Center, Lotus Notes, Problem Solving, Time Management, Leadership, Microsoft Word, Call Centers
Education
DeVry University 2015 — 2017
Associate of Science (A.S.), Network and System Administration/Administrator
Capella University 2010 — 2014
B.S. General Psychology, General Psychology
Rock Valley College 2009 — 2010
Nationwide Insurance August 2014 - Present
Nationwide Insurance June 2013 - August 2014
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2007 - June 2013
Servicom June 2005 - January 2007
Mci February 2005 - May 2005
West Telemarketing October 2004 - February 2005
Media Play October 2003 - October 2004
Media Play Utica-Michigan and January 2003 - October 2004
Lands End October 2002 - January 2003
Skills
Customer Service, Microsoft Excel, Troubleshooting, Call Center, Lotus Notes, Problem Solving, Time Management, Leadership, Microsoft Word, Call Centers
Education
DeVry University 2015 — 2017
Associate of Science (A.S.), Network and System Administration/Administrator
Capella University 2010 — 2014
B.S. General Psychology, General Psychology
Rock Valley College 2009 — 2010
Randy Jean Randy Jean's Servicom Experience June 2013 - August 2013
Job Corrections Officer at NYS Department of Correctional Services
Industry Telecommunications
Experience
NYS Department of Correctional Services October 2014 - Present
Dept Of Veterans Affairs(TDB Communications) March 2014 - Present
Servicom June 2013 - August 2013
Catamaran(Formerly known as CatalystRx) January 2010 - February 2013
XM Satellite Radio July 2007 - January 2010
Fremont Investment & Loan March 2004 - March 2007
Argent Mortgage August 2003 - February 2004
United States Marine Corps October 1997 - January 2001
Skills
Call Centers, Workforce Management, Forecasting, Customer Service, Microsoft Excel, Avaya, Call Center, Workforce Planning, Process Improvement, Customer Experience, IVR, Excel, Real Time, Outlook, Process Scheduler, CCMS, Scheduling, Aspect, Empower, RTA, Genesys, Call Center..., Capacity Planning, Program Management, Strategic Planning, Blue Pumpkin, Impact 360, Nortel, Exceptions, BPCS, 3270, IBM AS/400, Remedy Ticketing System, Footprints, Crystal Reports, Ad-hoc, Aspect ACD, Call Routing, Management, Project Management, Avaya Technologies
Education
The Call Center School 2010 — 2010
Workforce Mgmt Training
State University of New York at Canton 1993 — 1994
Business Mgmt
Spring Valley High School 1990 — 1993
HIgh School Diploma
United States Marine Corp
Business Administration
NYS Department of Correctional Services October 2014 - Present
Dept Of Veterans Affairs(TDB Communications) March 2014 - Present
Servicom June 2013 - August 2013
Catamaran(Formerly known as CatalystRx) January 2010 - February 2013
XM Satellite Radio July 2007 - January 2010
Fremont Investment & Loan March 2004 - March 2007
Argent Mortgage August 2003 - February 2004
United States Marine Corps October 1997 - January 2001
Skills
Call Centers, Workforce Management, Forecasting, Customer Service, Microsoft Excel, Avaya, Call Center, Workforce Planning, Process Improvement, Customer Experience, IVR, Excel, Real Time, Outlook, Process Scheduler, CCMS, Scheduling, Aspect, Empower, RTA, Genesys, Call Center..., Capacity Planning, Program Management, Strategic Planning, Blue Pumpkin, Impact 360, Nortel, Exceptions, BPCS, 3270, IBM AS/400, Remedy Ticketing System, Footprints, Crystal Reports, Ad-hoc, Aspect ACD, Call Routing, Management, Project Management, Avaya Technologies
Education
The Call Center School 2010 — 2010
Workforce Mgmt Training
State University of New York at Canton 1993 — 1994
Business Mgmt
Spring Valley High School 1990 — 1993
HIgh School Diploma
United States Marine Corp
Business Administration
Alicia Guess Alicia Guess's Servicom Experience January 2015 - May 2015
Job
Industry Consumer Services
Experience
State Farm June 2015 - Present
Servicom January 2015 - May 2015
Kmart Corporation August 2014 - December 2014
Culver Franchising System, Inc. May 2013 - June 2014
Skills
Customer Service, Call Centers, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Satisfaction, PowerPoint, Troubleshooting, Teamwork, Outlook
Education
Rock Valley College 2015 — 2015
Elevate Program- GED
State Farm June 2015 - Present
Servicom January 2015 - May 2015
Kmart Corporation August 2014 - December 2014
Culver Franchising System, Inc. May 2013 - June 2014
Skills
Customer Service, Call Centers, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Satisfaction, PowerPoint, Troubleshooting, Teamwork, Outlook
Education
Rock Valley College 2015 — 2015
Elevate Program- GED
Silvia Saldana's Servicom Experience June 2005 - March 2013
Job VP Property Management, Office Manager.
Industry Information Technology and Services
Experience
Innovatech IT Service Solutions, LLC July 2013 - Present
Rockford Dream Action 2012 - 2015
Servicom June 2005 - March 2013
Zellers Textile July 2002 - September 2004
Skills
Telecommunications, Quality Assurance, Time Management, Training, Customer Service, Microsoft Office, Troubleshooting, Telemarketing, Office Administration, Payroll, Small Business, QuickBooks, Management, Social Media, Financial Reporting, Leadership, Social Networking, Teamwork, Team Leadership
Education
Rock Valley College 2010 — 2013
Associate in Applied Science, General Business, Management, Marketing
Innovatech IT Service Solutions, LLC July 2013 - Present
Rockford Dream Action 2012 - 2015
Servicom June 2005 - March 2013
Zellers Textile July 2002 - September 2004
Skills
Telecommunications, Quality Assurance, Time Management, Training, Customer Service, Microsoft Office, Troubleshooting, Telemarketing, Office Administration, Payroll, Small Business, QuickBooks, Management, Social Media, Financial Reporting, Leadership, Social Networking, Teamwork, Team Leadership
Education
Rock Valley College 2010 — 2013
Associate in Applied Science, General Business, Management, Marketing
Richard Marchione, MSM's Servicom Experience August 2004 - October 2005
Job Education Management at Career Education Corporation
Industry E-Learning
Experience
Career Education Corporation November 2005 - Present
Le Cordon Bleu College of Culinary Arts of North America(Career Education Corp) July 2012 - September 2013
Colorado Technical University Online (Career Education Corp) February 2011 - June 2012
Colorado Technical University Online (Career Education Corp) March 2007 - February 2011
Colorado Technical University Online (Career Education Corp) September 2006 - March 2007
Colorado Technical University Online (Career Education Corp) November 2005 - September 2006
Servicom August 2004 - October 2005
Internos Information Systems March 2002 - May 2004
Skills
Call Center, Telecommunications, Manufacturing, Information Technology, Admissions, Leadership, Management, Start-ups, Staff Development, Coaching, Training, Leadership Development, Career Counseling, Call Centers, Team Building, Sales, Strategic Planning, New Business Development, Business Development, Higher Education, Organizational..., Talent Management, Program Management, Time Management, Instructional Design, Student Recruiting, Enrollment Management, Campus, Student Financial Aid, Adult Education, CampusVue, Career Development, Resume Writing, E-Learning, Retaining Customers, Teaching
Education
Kaplan University
Master of Science (M.S.)
Career Education Corporation November 2005 - Present
Le Cordon Bleu College of Culinary Arts of North America(Career Education Corp) July 2012 - September 2013
Colorado Technical University Online (Career Education Corp) February 2011 - June 2012
Colorado Technical University Online (Career Education Corp) March 2007 - February 2011
Colorado Technical University Online (Career Education Corp) September 2006 - March 2007
Colorado Technical University Online (Career Education Corp) November 2005 - September 2006
Servicom August 2004 - October 2005
Internos Information Systems March 2002 - May 2004
Skills
Call Center, Telecommunications, Manufacturing, Information Technology, Admissions, Leadership, Management, Start-ups, Staff Development, Coaching, Training, Leadership Development, Career Counseling, Call Centers, Team Building, Sales, Strategic Planning, New Business Development, Business Development, Higher Education, Organizational..., Talent Management, Program Management, Time Management, Instructional Design, Student Recruiting, Enrollment Management, Campus, Student Financial Aid, Adult Education, CampusVue, Career Development, Resume Writing, E-Learning, Retaining Customers, Teaching
Education
Kaplan University
Master of Science (M.S.)
Greg Lundquist's Servicom Experience October 2003 - August 2005
Job Personal Banker at Associated Bank
Industry Banking
Experience
Associated Bank October 2010 - Present
Vision Mortgage July 2009 - October 2010
Beneficial Financial Group August 2005 - March 2009
Servicom October 2003 - August 2005
Ron Webber and Associates August 1998 - February 2003
Education
Rock Valley College 1998 — 2002
Associated Bank October 2010 - Present
Vision Mortgage July 2009 - October 2010
Beneficial Financial Group August 2005 - March 2009
Servicom October 2003 - August 2005
Ron Webber and Associates August 1998 - February 2003
Education
Rock Valley College 1998 — 2002
Jamell Dorrough's Servicom Experience January 2006 - Present
Job Operations Manager
Industry Telecommunications
Experience
Servicom January 2006 - Present
NEO Business Services July 2008 - May 2009
Americall Group, Inc. October 2002 - June 2005
Skills
Cross-functional Team..., Call Centers, BPO, Management, Program Management, Project Management, Telecommunications, Customer Service, Process Improvement, Leadership
Education
Roosevelt University 2003 — 2005
Bachelor, Business Administration
Illinois Valley Community College 1999 — 2001
Associate, General Studies
Servicom January 2006 - Present
NEO Business Services July 2008 - May 2009
Americall Group, Inc. October 2002 - June 2005
Skills
Cross-functional Team..., Call Centers, BPO, Management, Program Management, Project Management, Telecommunications, Customer Service, Process Improvement, Leadership
Education
Roosevelt University 2003 — 2005
Bachelor, Business Administration
Illinois Valley Community College 1999 — 2001
Associate, General Studies
Mark Spain's Servicom Experience December 2008 - March 2010
Job Business Service Coordinator Rock Valley College(Refugee & Immigrant Services)
Industry Human Resources
Experience
Rock Valley College (Refugee & Immigrant Training) March 2010 - Present
Servicom December 2008 - March 2010
CST Industries, Inc. September 2008 - November 2008
Rock River Training Coporation June 1998 - January 2008
Skills
Career Counseling, Employee Benefits, Employee Relations, Employee Training, Employer Development, Employer Engagement, Human Resources, Recruiting, Sourcing, Nonprofits, Non-profit Volunteer, Non-profit Leadership, Interviewing Skills, Resume Writing, Screening Resumes, Interviews, Training, Community Outreach, Leadership Development, Public Speaking, Team Building
Education
Western Illinois University 1993 — 1995
Bachelor's Degree, Social Work/Business
Highland Community College 1990 — 1992
Associate of Science (A.S.)
Rock Valley College (Refugee & Immigrant Training) March 2010 - Present
Servicom December 2008 - March 2010
CST Industries, Inc. September 2008 - November 2008
Rock River Training Coporation June 1998 - January 2008
Skills
Career Counseling, Employee Benefits, Employee Relations, Employee Training, Employer Development, Employer Engagement, Human Resources, Recruiting, Sourcing, Nonprofits, Non-profit Volunteer, Non-profit Leadership, Interviewing Skills, Resume Writing, Screening Resumes, Interviews, Training, Community Outreach, Leadership Development, Public Speaking, Team Building
Education
Western Illinois University 1993 — 1995
Bachelor's Degree, Social Work/Business
Highland Community College 1990 — 1992
Associate of Science (A.S.)
Walter Gipson's Servicom Experience December 2008 - July 2010
Job Executive Office Professional
Industry Executive Office
Experience
Servicom December 2008 - July 2010
Courier Printing April 2008 - May 2010
Independent Printing Broker August 2006 - March 2008
Colormark January 2004 - August 2006
GAC South Press January 2000 - January 2004
Ptarmigan Printing January 1996 - January 1999
Aspen Graphics January 1977 - January 1994
Education
University of Northern Colorado
Bachelors of Science, Accounting
Servicom December 2008 - July 2010
Courier Printing April 2008 - May 2010
Independent Printing Broker August 2006 - March 2008
Colormark January 2004 - August 2006
GAC South Press January 2000 - January 2004
Ptarmigan Printing January 1996 - January 1999
Aspen Graphics January 1977 - January 1994
Education
University of Northern Colorado
Bachelors of Science, Accounting
Jean Dehn's Servicom Experience Business Development AgentServicomOwnerAquaGem Pros dba Rocky Mountain BroadbandSeptember 2001 - June 2005
Job Business Development Agent at Servicom
Industry Telecommunications
Experience
Servicom Business Development AgentServicomOwnerAquaGem Pros dba Rocky Mountain BroadbandSeptember 2001 - June 2005
All-Ways Staffing Albuquerque NM March 1997 - November 1998
Nussbaum Trucking Normal IL June 1983 - June 1990
Education
The University of South Dakota 1964 — 1969
BS, Psychology
Huron College 1963 — 1967
BS, Physical Education
Servicom Business Development AgentServicomOwnerAquaGem Pros dba Rocky Mountain BroadbandSeptember 2001 - June 2005
All-Ways Staffing Albuquerque NM March 1997 - November 1998
Nussbaum Trucking Normal IL June 1983 - June 1990
Education
The University of South Dakota 1964 — 1969
BS, Psychology
Huron College 1963 — 1967
BS, Physical Education
Kevin Miner's Servicom Experience September 2011 - Present
Job Customer Support Services at Servicom
Industry Telecommunications
Experience
Servicom September 2011 - Present
Servicom August 2006 - September 2011
Hammer Marketing June 2002 - May 2005
Culligan Water Treatment September 1979 - October 2001
UPS January 1995 - April 2001
Skills
Call Center, CRM, Sales, Business Development, Customer Service, Recruiting, New Business Development, Negotiation, Leadership, Telemarketing, Account Management
Education
Tom Hopkins/Anthony Robbins/Brian Tracy/Zig Zigler/American Management Associate's 1986 — 1999
Motivational/Sales & Management
Joliet Junior College 1979 — 1980
General studies /photography/sales & management
Joliet Central H.S. 1975 — 1979
Grad, Building Trades, Photography
Servicom September 2011 - Present
Servicom August 2006 - September 2011
Hammer Marketing June 2002 - May 2005
Culligan Water Treatment September 1979 - October 2001
UPS January 1995 - April 2001
Skills
Call Center, CRM, Sales, Business Development, Customer Service, Recruiting, New Business Development, Negotiation, Leadership, Telemarketing, Account Management
Education
Tom Hopkins/Anthony Robbins/Brian Tracy/Zig Zigler/American Management Associate's 1986 — 1999
Motivational/Sales & Management
Joliet Junior College 1979 — 1980
General studies /photography/sales & management
Joliet Central H.S. 1975 — 1979
Grad, Building Trades, Photography
William Greenwood's Servicom Experience December 2008 - March 2011
Job SR. IT Specialist at Rivers Casino
Industry Entertainment
Experience
Rivers Casino March 2011 - Present
Servicom December 2008 - March 2011
NetTek LLC December 2005 - December 2008
Skills
Casino
Education
ECPI College of Technology 2004 — 2006
A.A.S., Networking and security management
Rivers Casino March 2011 - Present
Servicom December 2008 - March 2011
NetTek LLC December 2005 - December 2008
Skills
Casino
Education
ECPI College of Technology 2004 — 2006
A.A.S., Networking and security management
maurita stovall's Servicom Experience March 2011 - December 2013
Job at
Industry Telecommunications
Experience
Maurita Stovall consulting & design January 2013 - Present
Servicom March 2011 - December 2013
Education
Rockford Career College 2011 — 2013
Illinois Central College 1990 — 1994
Bachelor of Applied Science (BASc), Registered Nursing/Registered Nurse
Maurita Stovall consulting & design January 2013 - Present
Servicom March 2011 - December 2013
Education
Rockford Career College 2011 — 2013
Illinois Central College 1990 — 1994
Bachelor of Applied Science (BASc), Registered Nursing/Registered Nurse
Colin Marner's Servicom Experience 2013 - 2013
Job Telecommunications Professional
Industry Telecommunications
Erica Fraley's Servicom Experience CustodianRJB PropertiesMay 2013 - November 2014
Job Customer Service Representative at Servicom
Industry Telecommunications
Experience
Servicom CustodianRJB PropertiesMay 2013 - November 2014
Walmart December 2011 - July 2012
Kmart Corporation September 2010 - December 2010
Education
Seattle Vocational Institute 2009 — 2010
Computer-based Accounting, Accounting
City Colleges of Chicago-Kennedy-King College 2000 — 2000
GED, General Studies
Servicom CustodianRJB PropertiesMay 2013 - November 2014
Walmart December 2011 - July 2012
Kmart Corporation September 2010 - December 2010
Education
Seattle Vocational Institute 2009 — 2010
Computer-based Accounting, Accounting
City Colleges of Chicago-Kennedy-King College 2000 — 2000
GED, General Studies