Servicom llc
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Servicom llc Employees
Dish Network May 2014 - Present
Black Hairspray October 2013 - February 2014
ManpowerGroup May 2010 - August 2013
UPS September 2007 - April 2010
Servicom Llc September 2008 - April 2009
Skills
Customer Service, Data Entry, Human Resources, Facsimile, Microsoft Office, Organizational..., Time Management, Postage Meter, UPS Shipping, Shipping Systems, Recieving, Call Center..., Outlook, Email, Filing, Cycle Counting, Oracle Warehouse..., Oracle, ETA, Hand Tools, Forklift Operation, Shipping & Receiving, RMA
Education
Milwaukee Area Technical College 2013 — 2014
Associate of Arts and Sciences (AAS), Computer Electronics Technician
Metropolitan High School 2003 — 2007
Diploma
Rockford Career College May 2015 - Present
Fastenal July 2014 - April 2015
EBM, Inc./Executive Building Maintenance, Inc. September 2013 - April 2015
Jos. A. Bank Clothiers November 2012 - September 2013
The Bon Ton Stores Inc. April 2012 - October 2012
Cabin Coffee Co. February 2012 - April 2012
Evian Rain Salon and Day Spa September 2010 - December 2010
Stems Floral June 2010 - December 2010
Servicom LLC February 2009 - September 2010
Maximum Clothing and More June 2007 - October 2008
Skills
Direct Sales, Team Leadership, Time Management, Microsoft Office, Online Marketing, Market Research, Able To Multi-task, Customer Service, PowerPoint, Sales, Management
Education
Rasmussen College-Illinois 2007 — 2011
Associate's degree, Business Managemnet - Entrepreneurship
Auburn High School
Miles Day Consulting LLC December 2011 - Present
Miles Day Consulting LLC March 2013 - February 2014
TantaComm September 2012 - February 2013
IBM Global Services May 2010 - August 2012
Road Ranger, LLC. August 2008 - January 2010
Watt Publishing Co July 2007 - March 2008
DeVry University September 2006 - June 2007
Servicom LLC August 2005 - May 2006
United International Trade Co. April 2005 - April 2006
DeVry University July 2003 - February 2005
Skills
Process Improvement, Project Management, Resource Management, Personnel Management, CRM, Cross-functional Team..., SDLC, PMP, Process Analysis, Integration, MS Project, IT Service Management, Agile Project Management, Service Delivery, PMO, Project Portfolio..., ITIL, Project Delivery, Stakeholder Management, Vendor Management, Project Planning, Business Process, Management, Business Process..., Software Project..., Program Management, Leadership, Software Documentation, SharePoint, Change Management, Risk Management, Requirements Gathering, IT Management, Requirements Analysis, PMBOK, Team Leadership, IT Operations, Strategy, Oracle, Analysis, IT Strategy, Visio, Business Analysis, Information Technology, Training, Systems Analysis, Consulting, Business Intelligence, Outsourcing, Networking
Education
Capella University 2014 — 2018
Doctor of Philosophy (Ph.D.), Postsecondary and Adult Education
Stanford University 2014 — 2014
Stanford Advanced Project Management Certificate, SCPM Certification
Keller Graduate School of Management of DeVry University 2011 — 2012
Master of Business Administration (M.B.A.), Business Administration
Keller Graduate School of Management of DeVry University 2009 — 2010
Graduate Certificate, Project Management
Keller Graduate School of Management of DeVry University 2008 — 2010
Master of Science (M.S.), Project Management
DeVry University 2002 — 2005
B.S., Network and Communications Management
City of Fishers November 2014 - Present
Indiana War Memorials Commission May 2013 - Present
Indianapolis Marion County Public Library June 2014 - Present
United States Army Reserve August 2006 - Present
City of Lawrence September 2013 - November 2014
United States Department of Defense April 2013 - September 2013
City of Lawrence Indiana January 2012 - September 2013
United States Department of Defense June 2009 - April 2013
Servicom LLC June 2008 - November 2008
Aerotek Inc March 2007 - May 2008
Skills
Continuity of..., Emergency Management, Exercise Development, Developing and Managing..., Federal Appropriation..., Project Management, Financial Reporting, Financial Analysis, Managerial Finance, Strategic Planning, Business Strategy, Strategic Financial..., Project Planning, Microsoft Office, Military, Program Management, Analysis, Microsoft Word, Government, Management, Microsoft Excel, Policy, Coaching, Budgets, DoD, Time Management, Security Clearance, Team Building, Operations Management, Risk Management, Leadership, Process Improvement, Contingency Planning, Leadership Development, Intelligence, Human Resources, Security, Team Leadership, Customer Service, Crisis Management, Logistics, Military Operations, Command, Sales, Training, Security Operations, Physical Security, Military Experience, Intelligence Analysis, Contract Management
Education
Indiana Wesleyan University 2013 — 2015
Master of Business Administration (M.B.A.)
Thomas Edison State College
Northern Illinois University
Servicom, LLC August 2011 - December 2013
Servicom, LLC June 2003 - August 2011
Ron Weber and Associates 1996 - 2003
Skills
Telecommunications, Management, Customer Service, Call Centers, CRM, Customer Satisfaction, Training, Workforce Management, Account Management, Call Center, Leadership, Process Improvement, Team Management, Vendor Management, Coaching, Team Leadership, Performance Management, Team Building
Education
Clarke University 1984 — 1988
English
servicom llc jewelry managerk's merchandise1986 - 2000
Call Jewelry 1990 - 1992
K's Merchandise 1986 - 1992
best products 1979 - 1990
best products 1978 - 1990
Farimont Hotel 1978 - 1986
fairmont hotel 1977 - 1986
La Belles distributing 1976 - 1986
Education
Adams State University 1975 — 1977
BS, Business
Otero Junior College 1972 — 1975
AA, Psychology
Wheat Ridge High School 1968 — 1971
North American Power and Gas, LLC August 2012 - Present
Gateway Energy Services / Direct Energy January 2010 - August 2012
Virgin Mobile USA (Contracted through Dynamic Staffing, Inc) July 2009 - December 2009
NEO Business Services, LLC August 2008 - March 2009
Servicom LLC January 2006 - August 2008
AT&T March 1990 - April 2005
Skills
Training Management, Vendor Management, Cross-functional Team..., Root Cause Analysis, Project Management, Process Improvement, Customer Service, Program Management, Training, Quality Assurance, Leadership, Account Management, Call Center, Management, Call Centers, Customer Satisfaction, Sales Operations, Marketing, Performance Management, Analysis, Customer Experience, Employee Training
Education
Ithaca College
BA
Kent Place School
Chrysler July 2010 - Present
Servicom llc January 2010 - March 2010
NCO Customer Management Inc December 2006 - December 2009
West Telemarketing April 2004 - December 2006
Camco January 2004 - March 2004
Elgin Sweeper Co September 2000 - November 2003
Manpower May 2000 - September 2000
a heat treating plant November 1999 - April 2000
Tower Automotive October 1995 - October 1999
The Work Place June 1994 - October 1995
Education
Rock Valley College
General Studies
East High School
Diploma