Experience
U.S. Department of Veterans Affairs   March 2015 - Present
NovaSom, Inc.   December 2014 - March 2015
Saint Agnes Hospital  September 2003 - March 2015
LifeBridge Health  August 2008 - September 2014
University Of. MD Faculty Practices, Inc. (formerly UPI)   September 2002 - July 2006
Sierra Military Health Services   January 2000 - June 2002

Skills
EMR, Hospitals, Healthcare Information..., Healthcare Management, CPR Certified, Medical Imaging, Medicaid, HIPAA, Patient Safety, Healthcare, Medical Terminology, Case Management, Healthcare Industry, Managed Care, Medicare

Education
Anne Arundel Community College   2014 — 2016
Associate's Degree, Radiology Technology

Baltimore City Community College   1994 — 1996
Health Information/Medical Records Technology/Technician

Experience
Johns Hopkins School of Medicine  October 2005 - Present
Johns Hopkins Hospital  October 2005 - Present
Sierra Military Health Services   June 1998 - October 2004

Skills
Data Analysis, Statistics, Research, R, Stata, Molecular Biology, Lifesciences, SPSS, Matlab, SAS, Cell Culture, Analysis, Biotechnology, PCR, Biochemistry, Life Sciences, PowerPoint, Healthcare, Microsoft Excel, Management, Customer Service, Data Entry, Clinical Research, Public Speaking, Microsoft Word

Education
Medix School-West   2007 — 2009
Associate's degree, Medical/Clinical Assistant

Experience
Xerox State Healthcare, LLC  March 2012 - Present
Xerox State Healthcare, LLC  November 2011 - March 2012
Affiliated Computer Services  November 2010 - March 2011
Molina Medicaid Solutions  February 2007 - September 2010
PRG Schultz International  April 2007 - April 2008
First Health Services  August 2004 - March 2007
WellCare Health Plans  December 2003 - August 2004
Sierra Military Health Services   May 2003 - October 2003
UniCare  September 2000 - January 2003
Concentra  1998 - 2000

Skills
Executive Management, Account Management, Operations Management, Business Process..., Process Improvement, Project Management, Program Management, Team Leadership, Team Building, Change Management, Mentoring, Strategic Planning, Project Planning, P&L Management, Budgets, Proposal Writing, Healthcare, Medicaid, Managed Care, Vendor Management, Customer Relations, Health Insurance, Contract Negotiation, Contract Management, Policy, HIPAA, Customer Service, Call Centers, Start-ups, Provider Relations, Negotiation, Analysis, Training, Supervisory Skills, Microsoft Excel, Microsoft Office, Excel, Outlook, Visio, Administration, PowerPoint, Word, Management, Claims, Leadership, Customer Satisfaction, Quality Assurance, Microsoft Word

Education
Ithaca College   1975 — 1978
Bachelor of Science (B.S.), Allied Health Care Management

Experience
Dovel Technologies  June 2015 - Present
Credible Behavioral Health Software  July 2014 - May 2015
DrFirst, Inc.   2013 - 2014
Hughes Network Systems  2010 - 2011
Anthelio Healthcare Solutions  2005 - 2009
Anthelio Healthcare Solutions  2005 - 2008
Magellan Behavioral Health  2004 - 2004
Sierra Military Health Services   1998 - 2004
Johns Hopkins University  1993 - 1998

Skills
Management, Software Documentation, Healthcare Information..., Project Management, Integration, Training, Information Technology, Program Management, Collaborative Problem..., Business Analysis, Leadership, Visio, SDLC, Troubleshooting, Analysis, IT Service Management, Customer Engagement, Team-oriented, Project Planning, Process Improvement, HIPAA, Positive Team Player, Business Requirements, Vendor Management, EHR, IT Management, Stakeholder Management, Requirements Gathering, Business Process..., Software Implementation, SharePoint, Databases, IT Strategy, Account Management, Requirements Analysis, Client Service Oriented, IT Solutions, Enthusiastic..., ITIL, Problem Solving, Software Project..., Stakeholder Engagement, Client Liaison, Relationship Management, Project Portfolio..., Social Media Marketing, Strategic Communications, Meaningful Use, EMR, Communications Planning

Education
Old Dominion University
BA, International Relations

The Johns Hopkins University   1993 — 1995
Graduate courses in Humanities and Professional Development

Experience
Crestline Advisors   December 2013 - Present
Susan Dess Consulting   November 2010 - Present
ValueOptions, Inc.   December 2007 - January 2011
ValueOptions, Arizona   June 2007 - December 2007
ValueOptions, Arizona   May 2005 - June 2006
Schaller- Anderson  February 2005 - May 2005
Sierra Military Health Services   July 2000 - January 2005
St. Agnes HealthCare  March 1996 - June 2000
Sinai Hospital of Baltimore  1990 - 1994

Skills
Medicaid, Managed Care, Healthcare Management, Disease Management, Utilization Management, Medicare, Healthcare, Practice Management, Management, Behavioral Health, Health Policy, Proposal Writing, Leadership, Healthcare Consulting, Hospitals, Case Management, Clinical Research, Program Development, Program Management, Provider Relations, Healthcare Industry, Strategy, Physician Relations, Physicians

Education
University of Maryland Baltimore   1996 — 1999
MS, Nursing Administration

Experience
Occupational Training Center of Burlington County  March 2010 - Present
Melton Sales & Service   June 2007 - July 2009
Relocated to New Jersey   August 2004 - June 2007
Sierra Military Health Services   January 1998 - August 2004
Diamond Comic Distributors  November 1993 - September 1997

Skills
ADP Payroll, Policy, Employee Benefits, FMLA, Personnel Management, Customer Service, Management, Human Resources, Healthcare

Education
Canterbury University   2005 — 2007
BA, Business Management

Penn State University   1987 — 1989
Business Management

Experience
Health Net Federal Services  2004 - Present
Health Net Federal Services  July 2007 - April 2011
Health Net Federal Services  March 2004 - August 2007
Sierra Military Health Services   1999 - 2004

Skills
Customer Relations, Strategic Planning, Managed Care, Program Management, Microsoft Office, Call Center Development, Call Center, Operations Management, Operations, Healthcare Management, Customer Service, Leadership, Call Centers, Process Improvement, Management, Healthcare, Employee Training

Education
Morgan State University

Stevenson University

Experience
Johnson & Johnson  March 2005 - Present
Sierra Military Health Services   July 1999 - January 2005
United States Army  1990 - 1992
United States Army  1988 - 1990
United States Army  1985 - 1988

Skills
Strategy, Leadership, Government, Human Resources, Managed Care

Education
Capital University Law School   1981 — 1983
JD

Washington and Jefferson College   1977 — 1981
BA, Political Science, Psychology

Experience
Health Net Federal Services  August 2008 - March 2011
Medical Funding Services  April 2006 - April 2008
Accenture HR Services  April 2005 - April 2006
Blue Cross Blue Shield  April 2004 - April 2005
Sierra Military Health Services   February 1998 - April 2004
BlueCross BlueShield of SC  September 1990 - January 1998

Education
University of Phoenix
B.S, Business Management

Experience
V-MAC Financial Services, LLC   2007 - Present
AEGON  2004 - 2007
AEGON  2003 - 2004
Computer Sciences Corporation  2002 - 2003
CIGNA Healthcare  2001 - 2002
Sierra Military Health Services   1999 - 2000
Sierra Military Health Services   1999 - 1999
Sierra Military Health Services   1998 - 1999
Housing Authority of Baltimore City  1996 - 1998
Westinghouse Electric Company  1992 - 1994

Education
University of Baltimore   1999 — 2001
MBA, Finance

Penn State University   1984 — 1989
BS, Accounting

Experience
Johns Hopkins HealthCare  February 2010 - Present
M&T Bank (Provident Bank 2004-2009)   March 2004 - January 2010
Sierra Military Health Services   March 2002 - March 2004
Campaign Consultation, Inc.   March 2002 - November 2002
UMBC Shriver Center's Choice Programs   1997 - 2002

Skills
Captivate, ADDIE, Instructional Design, Computer Simulation, E-Learning, Blended Learning, Learning Management, Informal, Needs Analysis, Flash, Learning Management..., Training, Mobile Learning, Web 2.0, Leadership Development, Articulate Studio, SCORM, Adult Education, SnagIt, Job Aids, Adult Learning Theory, Instructor-led Training, Distance Learning

Education
University of Maryland Baltimore County   2000 — 2004
Master of Arts, Instructional Systems Development

University of Colorado Boulder   1989 — 1992
BA, Anthropology

Experience
MedStar Health  April 2014 - Present
MedStar Good Samaritan Hospital  July 2004 - April 2014
Sierra Military Health Services   September 1999 - June 2004

Education
Towson University   1986 — 1990
Bachelor's degree, Business Administration

Experience
Robert J. Dunn Associates   June 2008 - Present
Maryland General Hospital  January 2001 - March 2007
North American Vaccine/BaxterHealthcare   November 1998 - January 2001
Sierra Military Health Services   October 1997 - February 1998
Helix Health   August 1995 - April 1997
The Good Samaritan Hospital of Maryland   December 1987 - August 1995

Skills
Compensation Structure..., Employee Benefits, Employee Relations, Employee Engagement, Employment, Employee Handbooks, Employee Training, Employment Contracts, Employee Surveys, Leadership Development, Strategic Leadership, Labor Relations, Labor Negotiations, Performance Management, Unemployment, Talent Management, Talent Acquisition, Merger & Acquisitions, EEO Investigations, EEO/AA Compliance, Human Resources..., Personnel Management, Recruiting, Compensation & Benefit, Strategic Planning, Mergers, Management, Mergers & Acquisitions, Compensation Structures, Organizational..., Human Resources, HRIS, Succession Planning, Deferred Compensation, Leadership, Policy

Education
Towson University   1970 — 1981
Bachelor of Science (B.S.), Business Administration and Management, General

Experience
CareFirst BlueCross BlueShield  April 2012 - Present
Blue Cross Blue Shield of Delaware  September 2010 - December 2011
CGI Federal  November 2009 - September 2010
CareFirst BlueCross BlueShield  April 2006 - October 2009
Emdeon Business Services  August 2004 - April 2006
Sierra Military Health Services   2001 - 2004

Skills
SDLC, Business Analysis, Requirements Analysis, SharePoint, Process Improvement, Visio, Vendor Management, Agile Methodologies, Requirements Gathering, Business Requirements, Software Project..., Integration, HIPAA, Business Intelligence, SQL, Enterprise Architecture, Software Documentation, PMP

Education
Towson University   1991 — 1995
BS, Health Services Management/Business Administration

Experience
Certilytics   April 2013 - Present
Florida Blue  August 2010 - April 2013
MVP Health Care  October 2006 - October 2010
Capital District Physician's Health Plan  June 2005 - October 2006
Coventry Health Care  August 2001 - July 2005
Sierra Military Health Services   2000 - 2001
Bob Gold & Associates, a Practice of Ernst & Young   January 1998 - May 2000
KPMG Peat Marwick  1996 - 1998
Mercer  1995 - 1996
Guardian Life Insurance  May 1993 - December 1994

Skills
Managed Care, Medicare, Business Intelligence, Analytics, PPO, Actuarial Science, Risk Management, Medicaid, Strategic Planning, Data Warehousing, Health Insurance, Predictive Modeling, Insurance, Product Development, Management, Business Process..., Pricing, Process Improvement, Leadership, Health Policy, Underwriting, Financial Modeling, Consulting, Forecasting, Employee Benefits, HMO, Provider Relations, Healthcare

Education
Lebanon Valley College   1989 — 1993
BS, Actuarial Science and Economics

Fellow of the Society of Actuaries

Member of the American Academy of Actuaries

Experience
Travelers  November 2010 - Present
Baltimore Gas & Electric  September 2009 - November 2010
Constellation Energy  September 2006 - September 2009
Constellation Energy  July 2004 - September 2006
Sierra Military Health Services   September 2001 - July 2004

Skills
Strategic Planning, Corporate Communications, Crisis Communications, Change Management, Strategic Communications

Education
University of Baltimore   2002 — 2004
M.A., Publications Design

Rhodes College   1997 — 2001
BA, English

Experience
Fed Govt  May 2005 - Present
Humana  2001 - 2004
Sierra Military Health Services   1998 - 2001
Pacificare  1994 - 1997
Department of Defense  1990 - 1994

Skills
Healthcare, Compliance, Insurance, Quality Assurance, HIPAA, Auditing, Strategic Planning, Change Management, Organizational..., Team Building, Mentoring, Operations Management, Program Management, Performance Management, Hiring, Risk Management, Customer Relations, Employee Engagement, Team Leadership, Negotiation, Documentation, Customer Satisfaction, Supervisory Skills, Problem Solving, Requirements Analysis, Internal Audit, Talent Management, Coaching, Contract Negotiation, Public Speaking, Process Improvement, Analysis, Customer Service, Budgeting, Access, Quality Management, Outlook, Testing, Excel, Business Strategy, Research, Planning, Microsoft Office, Management Consulting, PowerPoint, Billing, Process Engineering, Employee Benefits, Managed Care, Data Analysis

Education
University of Phoenix   2004 — 2006
BS, Health Care Administration

SUNY
Liberal arts

Experience
Rockwell Collins/ARINC Managed Services   June 2005 - Present
AMS  2005 - 2008
AMS  2005 - 2008
AMS  2005 - 2008
Chugach McKinley   September 2003 - June 2005
Sierra Military Health Services   September 1999 - September 2003

Skills
Talent Acquisition, Employee Relations, Applicant Tracking..., Deferred Compensation, HRIS, Human Resources, Team Building, Recruiting, Personnel Management, Training, Employee Benefits, Policy, Employment Law, Performance Management, Management, Compensation & Benefit, Program Management, Talent Management, Benefits Administration, FMLA

Education
University of Maryland College Park
MS, Management - HR

University of Maryland College Park
Bachelor's Degree, BS in Business Administration

Experience
iN2STEM Solutions, Inc.   February 2014 - Present
Independent Consulting  February 2013 - Present
Sustainable Development International Inc. (SDII)   February 2013 - Present
Dynamic Research Corporation (DRC)   November 2011 - February 2013
High Performance Technologies, Inc.   May 2010 - November 2011
FDA  2009 - 2010
HPTi  2007 - 2010
Americhoice  September 2005 - November 2006
Sierra Military Health Services   March 1998 - May 2005
The Segal Company  February 1996 - March 1998

Skills
PMP, SDLC, Management, PMO, Program Management, Business Process..., Business Analysis, Business Intelligence, Business Process, Change Management, Consulting, Data Analysis, Enterprise Architecture, Governance, IT Management, IT Strategy, ITIL, Integration, Knowledge Management, MS Project, Management Consulting, Process Improvement, Project Management, Project Planning, Project Portfolio..., Requirements Analysis, Requirements Gathering, SharePoint, Software Project..., Strategy, Team Leadership, Vendor Management

Education
University of Maryland College Park   2000 — 2002
MBA, Finance

Rutgers University   1986 — 1988
MA (ABT), Economics

Cuttington University   1980 — 1983
BSc, Economics

Cathedral Elementary School

Cathedral Elementary School

Experience
Walmart  2008 - Present
American Fidelity  2004 - 2008
Herbst Gaming  2003 - 2005
Sierra Military Health Services   2002 - 2003
The Venetian® Macao-Resort-Hotel  1999 - 2002
MGM Grand  1996 - 1999

Skills
Internal Controls, Internal Audit, Accounting, Accounts Payable, SOX 404, SOX Compliancy, Gaming Industry, Casino Gaming, Casino, Retail, TeamMate, PwC TeamMate, SAP, Sarbanes-Oxley Act, Financial Accounting, Auditing, Sarbanes-Oxley, Budgets

Education
University of Nevada-Las Vegas - College of Business   1994 — 2001
Bachelor's degree, Accounting

Experience
Johns Hopkins University Applied Physics Laboratory  April 2006 - Present
Williams Scotsman  October 2004 - April 2006
Sierra Military Health Services   August 1999 - September 2004

Skills
Active Directory, Computer Hardware, Troubleshooting, Customer Service, Customer Relations, Group Policy, Bomgar Administration, Symantec/Altiris..., Servers, Security, Windows, Technical Support, Disaster Recovery, SharePoint, Windows Server, Microsoft Exchange, Networking, Microsoft Certified..., Operating Systems, System Administration, Windows 7, VMware, Help Desk Support, Software Installation, XP, Hardware, Virtualization, Computer Security, System Deployment, Network Security, TCP/IP, Citrix, Laptops, Altiris, ITIL

Education
Towson University   1992 — 1994
BS, Mass Communications

Allegany College   1990 — 1992
AA, Media Technology

Experience
Department of Veterans Affairs  December 2008 - Present
PRM Consulting  September 2006 - September 2008
Sierra Military Health Services   2000 - 2004

Skills
Talent Management, Analysis, Employee Relations, Performance Management, Deferred Compensation, Organizational..., Human Resources

Education
McDaniel College   2008 — 2010
Masters, Human Resources Development

University of Baltimore
Bachelors, Human Resources Management

Experience
Greater Baltimore Medical Center  February 2005 - Present
Sierra Military Health Services   October 2000 - December 2004

Skills
Acute Care, Budgets, Healthcare Information..., Hospitals, Management, Strategic Planning

Education
University of Baltimore   2008 — 2015
MBA, Healthcare Management

The George Washington University   2000 — 2002
N/A, Forensic Science

Minnesota State University, Moorhead   1995 — 1999
Bachelor of Arts, Anthropology

Experience
Volunteer Transportation Center   January 2014 - Present
North Country Family Health Center, Inc. formerly known as North Country Children's Clinic, Inc.   December 2010 - December 2013
North Country Children's Clinic, Inc.   March 2007 - August 2012
Horizon Mental Health Management  August 2003 - March 2007
St. Camillus Health and Rehabilitation Center  July 2000 - May 2002
Sierra Military Health Services   2000 - 2002

Skills
Public Speaking, Customer Relations, Public Relations, Non-profits, Writing, Microsoft Office, Community Outreach, Event Management, Fundraising, Grant Writing, Social Media, Excel, Word, Program Development, Compliance, Event Planning, PowerPoint, Press Releases, Marketing, Nonprofits, Annual Giving, Recruiting, Healthcare, Customer Service, Organizational..., Newsletters, Strategic Planning, Microsoft Excel, Training, Human Resources, Microsoft Word, Grants, Volunteer Management, Coaching, Mental Health, Hospitals, Non-profit..., HIPAA, Healthcare Management, Planned Giving, Philanthropy, Credentialing, Media Relations, Editing, New Hire Orientations

Education
University of Phoenix   2006 — 2008
Master's of Business Administration

Cazenovia College   1996 — 1998
Bachelor of Science

State University of New York at Jefferson Community College   1993 — 1995
Associate in Arts

Experience
FINRA  2006 - Present
Financial Industry Regulatory Authority  July 2011 - Present
FINRA  January 2006 - July 2011
Sierra Military Health Services   1997 - 2004
Total Health Care  1994 - 1996

Skills
FINRA, Securities, Series 7, Series 24, AML, Series 63, Financial Services, Mutual Funds, Customer Service, Call Center, Process Improvement, Insurance, Banking, KYC, Data Analysis, Microsoft Excel, Outlook, Risk Management, Uniform Combined State..., Credit, Solution-oriented, Customer Driven

Education
Towson University
Psychology, psychology

Experience
Noblis  September 2014 - Present
The Ravens Group  October 2011 - August 2014
The Ravens Group, Inc.   March 2010 - September 2011
Subsystem Technologies, Inc.   July 2009 - March 2010
US Foods  August 2006 - March 2009
SFA, Inc.   April 2005 - April 2006
Anteon  March 2004 - March 2005
Sierra Military Health Services   May 2002 - September 2003
US Army  April 1982 - April 2002

Skills
Instructional Design, Program Management, Employee Relations, Adult Education, Leadership Development, Performance Management, Coaching, Team Building, Organizational..., Change Management, Career Development, Onboarding, Staff Development, Diversity Training, Employee Training, Management Consulting, Training, Workshop Facilitation, Performance Improvement, Business Development, Personnel Management, Team Leadership, Conflict Resolution, Career Counseling, Organizational Design, Project Management, Government, Training Delivery, Human Resources, Policy, Deferred Compensation, Management, Customer Service, Process Improvement, Executive Coaching, Security Clearance, Analysis, PowerPoint, Public Speaking, Talent Acquisition, Applicant Tracking..., Strategic Planning, Leadership, Recruiting, Business Process..., Succession Planning, Proposal Writing, Resume Writing, Research, Talent Management

Education
University of Phoenix   2010 — 2013
Masters of Business Administration

University of Phoenix   2008 — 2010
Master of Arts, Education, Specializing in Adult Education and Training Instruction

Experience
North Country Children's Clinic, Inc.   September 2012 - Present
North Country Children's Clinic, Inc   December 2010 - September 2012
North Country Children's Clinic, Inc.   March 2007 - September 2012
Watertown Evening Rotary   April 2010 - April 2011
NCHRA  2010 - 2011
Greater Watertown Jaycees   2007 - 2010
Horizon Healthcare Corporation at Samaritan Medical Center   November 2003 - March 2007
Sierra Military Health Services   August 2002 - November 2003
St. Camillus Health and Rehabilitation Center  July 2000 - May 2002
Jefferson Community College  1993 - 1995

Education
University of Phoenix   2006 — 2008
MBA, Master of Business Administration

Cazenovia College   1996 — 1998
Bacehlor of Science, Liberal and Professional Studies

SUNY Jefferson Community College   1993 — 1995
Associate of Arts, Liberal Arts

Experience
Baltimore City Public Schools  March 2007 - Present
Sierra Military Health Services   August 1999 - October 2004

Education
University of Baltimore   1992 — 1994
Bachelor of Arts, Psychology

Experience
Office Depot  August 2011 - October 2014
Office Depot  November 2006 - August 2011
Sierra Military Health Services   January 1999 - May 2005
Baltimore County Public Schools  August 1979 - June 1997

Skills
Microsoft Office, Customer Service, Inventory Management, Customer Relations, Problem Solving, Teaching, Computer Hardware, Printers, Word, Troubleshooting

Education
Towson University   1965 — 1967
Bachelor of Science, Social Science Major, 3.2

Experience
Health Net Federal Services  August 2008 - Present
Portsmouth Naval Branch Health Clinic   October 1999 - February 2000
Sierra Military Health Services   January 1998 - October 1999
Portsmouth Regional Hospital  June 1983 - January 1998

Education
Antioch University New England
Clinical/Medical Social Work

New England College
Health/Health Care Administration/Management

University of New Hampshire
Bachelor of Science (B.S.), Clinical/Medical Social Work

Experience
AHIMA  March 2012 - September 2012
Eileen Fisher, Inc.   2004 - 2011
PAWSitive Solutions & Self-employed   2002 - 2004
Sierra Military Health Services   1998 - 1998
PacifiCare Health Systems  1997 - 1997
ULTRA Credentialing, Inc.   1996 - 1997
FHP, Inc.   1994 - 1996
FHP, Inc.   1994 - 1994

Skills
Customer Service, Credentialing, Medical Staff..., CVO Credentialing..., Delegation of..., Oversight Audits,..., NCQA, JCAHO, NCQA CVO Certification, Healthcare Management, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Relational Databases, Operating Budgets, Cost Projections, Writing, Communication Skills, Hiring Employees, Employee Training, Supervisory Skills, HR Policies, Resourceful..., Enthusiasm to learn, Collaboration, Teamwork, Sales, Inventory Accuracy, Long-term Customer...

Education
University of California, Irvine
MBA

University of California, Irvine
BA

Penn State University