Sitel Corporation
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, FL CEO: Laurent Uberti Parent organization: Sitel Worldwide Corporation Number of employees: 75,100 Number of locations: 108 Founded: 1985, Omaha, NE
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Sitel Corporation Employees
Green Shield Canada December 2012 - Present
Matrix Management Solutions October 2003 - December 2012
Zedd Customer Solutions LP June 2010 - November 2011
The Herjavec Group October 2009 - April 2010
The Herjavec Group February 2009 - April 2009
24/7 Customer Inc February 2008 - October 2008
Altitude Software April 2006 - February 2008
Minacs Worldwide August 2004 - December 2005
Matrix Management Solutions October 2003 - August 2004
SITEL Corporation March 1997 - September 2003
Skills
Offshore Project..., MS Project, Agile & Waterfall..., Visio, Interim Management, Dreamweaver, Web Design, Photography, Talent Acquisition, Technical Recruiting, Project Management, French, Cross-functional Team..., IT Management, IT Operations, Executive Management, Outsourcing, English, Change Management, Management, Team Leadership, PMO, Scrum, Governance, Software Development, Call Centers, Team Management, SDLC, Leadership, Strategic Planning, Vendor Management, CRM, Risk Management, Strategy, Information Technology, Project Delivery, Agile Methodologies, Telecommunications, Offshoring, Contact Centers, Integration, Analysis, Contract Negotiation, BPO, Business Strategy, Senior management, Talent Selection, Fluent English, Fluent French, Kanban
Education
University of Toronto 2006 — 2006
PMP
Concordia University 1971 — 1976
B.Sc
Concordia University 1969 — 1971
CEGEP
Samsung Austin R&D Center November 2010 - Present
Freescale Semiconductor December 2007 - November 2010
IBM Tivoli Software 2002 - 2007
PricewaterhouseCoopers, LLP January 2000 - January 2002
International Paper- Petroleum,Inc January 1997 - January 2000
Sitel Corporation January 1994 - January 1997
Skills
Workforce Planning, Employee Relations, Succession Planning, Personnel Management, Change Management, Executive Coaching, Deferred Compensation, Talent Management, Talent Acquisition, Onboarding, Applicant Tracking..., College Recruiting, Organizational..., HRIS, Employee Engagement, Recruiting, HR Policies, Human Resources, Organizational..., Employee Benefits, Program Management, New Hire Orientations, Leadership Development, Training, Leadership, Interviews, Performance Appraisal, FMLA, Strategic HR, Employee Training, HR Consulting, Conflict Resolution, Compensation, HR Transformation, Job Analysis, Job Evaluation, Employee Recognition, Incentive Programs, Exit Interviews, Executive Pay, Behavioral Interviewing, Screening, Hiring, Internet Recruiting, Management, Career Development, Employment Law, Performance Management, Coaching, Temporary Placement
Education
Bellevue University 1995 — 1996
Bachelors of Science, Criminal Justice
North High School 1984 — 1987
Diploma, General Studies
Murphy Oil USA Inc. July 2013 - Present
Murphy Oil USA November 2010 - Present
Flanagan's Boys Home December 2008 - June 2010
Father Flanagan's Boys Home July 2008 - December 2008
Oriental Trading Company June 2007 - July 2008
Oriental Trading Company November 2003 - June 2007
Oriental Trading Company March 2000 - November 2003
North America October 1999 - March 2000
SITEL Corporation November 1994 - March 2000
SITEL Corporation September 1998 - October 1999
Skills
Succession Planning, Employee Relations, Performance Management, Employee Engagement, Change Management, Talent Management, HRIS, Talent Acquisition, Personnel Management, Interviews, Organizational..., Leadership Development, Recruiting, Human Resources, Management Development
Education
Bellevue University
Bachelor's Degree, Human Resources
The Scoular Company April 2014 - Present
Gavilon Group, LLC May 2012 - April 2014
United States Infrastructure Corp., Inc. (USIC) January 2012 - May 2012
Applied Underwriters November 2011 - January 2012
Consolidated Utility Services, Inc February 2007 - December 2011
Sitel Corporation January 2006 - February 2007
Sitel Corporation July 2003 - January 2006
Sitel Corporation May 2001 - July 2003
Skills
401k, Payroll, Employee Relations, Kronos, Payroll Administration, Outlook, Customer Service, Data Entry, ADP Payroll, Analysis, Compliance, Process Improvement, Multi-State Sales Tax, New Hire Orientations, Microsoft Word, ADP ReportSmith, Payroll Processing, ADP, Multi-state Payroll, Administration, Excel, Word, Hiring, Microsoft Office, Interviewing, Problem Solving, New Hire Orientation, ReportSmith, Ultimate Software, Deferred Compensation
Education
Bellevue University 2012 — 2013
Bachelor's degree, Human Resources Management
University of Nebraska at Omaha 1995 — 1999
Accounting Major
Notary on the Go January 2014 - Present
College of Southern Nevada February 2011 - February 2013
Sitel Corporation June 2008 - February 2009
CreditOne Bank March 2007 - February 2008
Miles Kimball August 2004 - March 2007
Skills
Spanish, Customer Service, Time Management, Microsoft Office, PowerPoint, Word Processing, Microsoft Excel, Access, Outlook, Typing, Call Centers, Microsoft Word, Event Planning, American Sign Language, Shorthand, Records Management, 10 Key, Cash Handling, Public Speaking, Accounting, Sales, Event Management, Customer Satisfaction, Call Center, Budgets, Marketing, Training, Nonprofits, Small Business, Strategic Planning, Policy, Social Media, Team Building, Teaching, Office Equipment, Staff Development, Copy Editing, Social Networking, Leadership, Data Entry, Research
Education
College of Southern Nevada 2011 — 2017
Working to achieve dual Associate of Science Degrees, Deaf Studies/Deaf Studies Interpreter, 3.19 GPA
National Notary Associations 2014 — 2014
Appointed Notary Public Agent, Notary Public, Certificate of Completion
Bell High School 1976 — 1979
Diploma, Secretarial Science, 3.0 GPA
U.S. House of Representatives -- Congressman Lee Terry April 2011 - January 2015
UMCC Wesley House Leadership Academy May 2005 - November 2010
SITEL Corporation March 1992 - April 1999
Skills
Media Relations, Public Speaking, Nonprofits, Volunteer Management, Politics, Legislative Relations, Political Campaigns, Legislation, Grassroots Organizing, Economic Development, Volunteer Recruiting, Public Relations, Congressional Affairs, Event Planning, Strategic Planning, Leadership Development, Training, Customer Service, Team Building, Microsoft Office, Microsoft Excel, Microsoft Word, Community Outreach, Constituent Relations, Constituent Services, Networking, Office Management, PowerPoint, Research, Youth Development, Account Management, Policy Analysis, Organizational..., Job Evaluation, Change Management
Education
Bellevue University
Business Analysis and Management
University of Nebraska at Omaha
Koch Business Solutions May 2011 - Present
CB&I May 2007 - May 2011
Sitel Corporation July 2001 - May 2007
PerNET Communications January 2000 - April 2000
Skills
Lotus Notes..., Cisco VoIP..., Servers, Troubleshooting, Computer Hardware, Administration, Active Directory, Operating Systems, Lotus Notes, VoIP, System Administration, Help Desk Support, Disaster Recovery, Hardware, VMware, Windows Server, Technical Support, Networking, Windows 7, DHCP, XP, Network Administration, Software Installation, Laptops, IT Operations, Blackberry Enterprise..., Software Documentation, DNS, VMware ESX, Citrix, VPN, Group Policy, Backup Exec, Virtualization, SCCM, IT Management, Server Administration, Information Technology, Management, Training, Project Management, Project Planning, Supervisory Skills
Education
DeVry University 2006 — 2007
N/A, Business
Merck January 2012 - Present
Ceridian Canada June 2005 - January 2012
SITEL Corporation September 2001 - June 2005
Kelly Services July 2000 - October 2001
Skills
Talent Acquisition, Applicant Tracking..., Recruiting, Sourcing, Onboarding, Talent Management, HRIS, Employee Relations, Human Resources, Screening, Internet Recruiting
Education
Concordia University 1997 — 2000
Bachelor of Arts
John Abbott College 1993 — 1997
DEP
Performance Automotive Group June 2010 - Present
AeQore August 2007 - September 2008
SITEL Corporation 2003 - 2007
Nobbies August 1999 - July 2003
Inacom 1999 - 1999
Education
Bellevue University
Clear Harbor February 2009 - Present
Sitel Corporation June 1998 - September 2008
Skills
Call Center, BPO, Customer Satisfaction, Operations Management, Outsourcing, Performance Management, Vendor Management, Team Management, Customer Experience, Contact Centers, Customer Service, Customer Retention, IEX, Call Center Development, Inbound Marketing, Team Leadership, Process Improvement, Project Management, Technical Support, Forecasting, Management, Sales Management, Strategic Planning, Team Building, Training, Leadership, Call Centers
Education
Armstrong Atlantic State University
Frost National Bank May 2007 - Present
2006Quest Diagnostics October 2002 - December 2006
Pitney Bowes Management January 1999 - January 2002
Sitel Corporation January 1998 - January 1999
Skills
Customer Service, Invoicing, Microsoft Excel, Management, Public Speaking, Community Outreach, Microsoft Word, Data Entry, Training
Education
DeVry University 2006 — 2010
Business Administration, Health Service Management/Business Information Systems
Tuloso Midway High School 1994 — 1998
High School, NHS
HR Mansfield March 2013 - Present
Frymire Services November 2012 - June 2013
Charles Schwab June 2000 - December 2002
Randstad June 1997 - May 2000
SITEL Corporation February 1997 - May 1997
Skills
Leadership Development, Performance Management, Training and Development, Orientation and..., Benefits Administration, Employee Relations, HR Project Management, FMLA, ADA compliance, EEO/AA Compliance, Workers' Compensation..., Employment Law..., Recruitment and..., Employee Benefits, Training, Personnel Management, Onboarding, Human Resources, Recruiting, Employee Training, Interviews, Coaching, Management, Conflict Resolution, Employment Law, Payroll
Education
Angelo State University 1993 — 1997
Bachelor Business Administration, Management
Walmart July 2014 - Present
Stream Global Services May 2012 - April 2013
Stream Global Services May 2012 - April 2013
SITEL Corporation May 2011 - March 2012
Wal-Mart December 2010 - May 2011
Convergys January 2008 - July 2010
Sales Associate November 2006 - January 2008
Education
Central New Mexico Community College
Computer Engineering/ Gateway Program
Currently attending Central New Mexico Community College
Business Administration
EMC June 2014 - Present
EMC April 2012 - June 2014
EMC CORPORATION September 2007 - April 2012
Facial Center for Plastic Surgery January 2005 - September 2007
Midwest Health Partners January 1996 - January 2005
Sitel Corporation May 1994 - January 1996
Skills
Process Improvement, Leadership, Forecasting, Team Leadership, Program Management, Time Management, Customer Service, Auditing, Analysis, Productivity, Account Management, Solution Selling, Sales, Sales Process, Management
Education
Grand Canyon University 2009 — 2012
BS, Business Administration
Northeast Community College 1994 — 1996
AAS, Technology
CMC Interactive June 2009 - Present
Zen Biz Solutions, Inc. January 2011 - 2013
PLM Lake & Land Mangement Corp. September 2002 - May 2009
SITEL Corporation September 1998 - September 2002
MicroNet Systems September 1996 - August 1998
Skills
Web Development, Social Media Marketing, Mobile Marketing, Windows 7, Windows Server 2008, Windows XP Professional, HTML, Network Design, Network Architecture, Computer Architecture, Computer Hardware, Mac OS X, Mac, MS Office Suite, MS Project, Project Implementation, Project Planning, Budget Management, Budget Development, Software Implementation, Strategic Planning, Customer Relations, Mobile, SEO, Social Media, Social Networking, Lead Generation, XP, Website Development, Mobile Devices, Microsoft Office, Entrepreneurship, Customer Service, Web Marketing, Email Marketing, Budgets, Marketing Strategy, Marketing, Online Advertising, Windows Server, Business Development, Web Design, Leadership, B2B, Online Marketing, WordPress, Management, CRM, New Business Development, Team Building
Education
Lawrence Technological University 1992 — 1995
Architecture
Grand Rapids Community College 1990 — 1992
Accounting, Business
Pacific Oaks College December 2014 - Present
Charter College January 2008 - December 2014
Sitel Corporation August 2007 - November 2007
Los Angeles Unified School District September 1999 - July 2007
Skills
Microsoft Office, Public Speaking, Research, Teaching, Customer Service, Higher Education, PowerPoint, Microsoft Excel, Leadership, Microsoft Word, Telephone Skills, Community Outreach
Education
Charter College-Canyon Country 2011 — 2014
Associate's degree, Business Administration and Management, General
Glendale Community College 1983 — 1984
General Education
First National Bank of Omaha December 2014 - Present
American National Bank November 2011 - November 2014
US Bank July 2006 - October 2011
SITEL Corporation August 2005 - July 2006
Skills
Credit, Finance, Commercial Banking, Banking, Small Business Lending, Loans, Credit Analysis, Financial Analysis, Strategic Planning, Portfolio Management, Lines Of Credit, Business Development, Credit Risk, Cash Management, Relationship Management, Underwriting, Loan Origination, Commercial Lending
Education
Creighton University 2001 — 2005
BSBA, Finance
Creighton Prep 1997 — 2001
Graduate School of Banking at the University of Wisconsin-Madison 2014 — 2016
APAC Customer Services November 2012 - February 2014
Sitel Corporation July 2012 - November 2012
Dr Jeffrey Liu Ob/Gyn March 2012 - June 2012
Skills
Data Entry, Vital Signs, EMR, Customer Service, Medicine, EKG, Management, Call Centers, Microsoft Office, Venipuncture, Surgery, Injectable, Analysis, Program Management, Medical Terminology
Education
Anthem Institute-Las Vegas 2011 — 2014
Medical/Clinical Assistant
North Range Behavioral Health April 2014 - Present
Front Range Colorado July 2013 - March 2014
Advanced Energy March 2012 - July 2013
Agrium Advanced Technologies, Inc. August 2011 - March 2012
Aims Community College September 2003 - June 2011
Front Range Community College April 1999 - September 2003
SITEL Corporation December 1996 - September 1998
Heska Corporation June 1996 - December 1996
University of Wyoming July 1995 - June 1996
University of Wyoming April 1993 - July 1995
Skills
Onboarding, Recruiting, Career Development, Human Resources, Employee Relations, HRIS, Screening, Interviews, Personnel Management, Talent Management, Performance Management, Process Improvement, Payroll, Employee Benefits, New Hire Orientations, Training, Deferred Compensation, Benefits Administration, HR Policies, Leadership, Succession Planning, Analytics, Microsoft Excel, HR Consulting, HIPAA, Strategic Planning, Hiring, Coaching, Organizational..., Employment Law, Policy, Conflict Resolution, Performance Appraisal, Management
Education
Colorado State University 2008 — 2009
Leadership & Organizational Studies
University of Arizona
Business & Public Administration; BA, Human Resources
Pima Community College
Transfer, Business Administration, 3.85
Booking.com July 2014 - Present
Booking.com May 2011 - Present
The Hazelton Hotel June 2010 - December 2010
The Hazelton Hotel May 2009 - June 2010
CHMSE 2010 - 2010
The Hazelton Hotel July 2007 - May 2009
Four Seasons Hotels and Resorts September 2006 - June 2007
Pantages Hotel Toronto Centre 2006 - 2007
Sitel Corporation September 2005 - July 2006
Decima Research September 2001 - June 2005
Skills
Front Office, Hospitality, Hotels, Customer Service, Event Planning, Revenue Analysis, Hotel Management, Hotel Administration, Hospitality Industry, Hospitality Management, Training, Resorts, Social Media, Management, CRM, Contract Negotiation, Event Management, Hotel Booking, Negotiation, Sales, Teamwork, Tourism, Customer Satisfaction
Education
Dawson College 2000 — 2002
Arts, Film Production
NCO Financial Systems April 2013 - Present
ALDI Stores July 2012 - April 2013
Sitel April 2012 - May 2012
Sitel Corporation April 2012 - May 2012
Kroger October 2011 - March 2012
Sitel Corporation 2012 - 2012
Sitel October 2009 - January 2010
Sitel Corporation October 2009 - January 2010
Burger King July 2009 - October 2009
Target Corporation September 2008 - June 2009
Skills
Customer Service, Financial Services, Troubleshooting, Accounting, Inventory Management, Loss Prevention, Store Management, Retail Sales, Retail, Visual Merchandising, Merchandising, Cashiering, Inventory Control, Customer Experience, Data Entry, Time Management
Education
Job Corps Center 2006 — 2007
High School Diploma2007, Business Administration, Management and Operations
Aiken High School 2004 — 2006
Aiken Technical College
Business Administration and Management, General
OnPath Business Solutions October 2013 - Present
OnPath Business Solutions February 2013 - September 2013
Oxford Learning Centres, Inc. September 2010 - February 2013
Statistics Canada April 2011 - September 2011
Sitel Corporation October 2006 - October 2007
Skills
Project Management, C++, Software Project..., Business Development, Microsoft Office, Leadership, Quality Assurance, Business Intelligence, Software Design, Unix, Microsoft Excel, Databases, Strategy, Customer Service, Account Management, Team Management, CRM
Education
Algonquin College of Applied Arts and Technology 2011 — 2011
Visual Basic .NET
G.B.Pant University of Agriculture and Technology 1989 — 1993
B.Tech, Electronics and Communication Engineering
Campus School, Pantnagar 1977 — 1989
High School
Isothermal Community College August 2013 - Present
CRC Health August 2012 - August 2013
Virginia College January 2010 - July 2012
Sitel Corporation April 2011 - April 2012
Skills
Curriculum Design, Training, E-Learning, Project Planning, Management, Adult Education, Recruiting, Instructional Design, Leadership Development, Staff Development, Career Development, Higher Education, Teaching
Education
Clemson University 2006 — 2009
Doctorate, Corporate Communication: Career and Technology Education
Duquesne University
MMEd, Education
Western Carolina University
BSMEd, Education
Styles by Kenya March 2008 - Present
ER Solutions November 2010 - August 2011
Vector/Cutco Cutlery May 2010 - September 2010
Augusta State Medical Prison October 2006 - January 2008
SITEL Corporation April 2000 - February 2001
Kendall Company August 1998 - March 2000
Skills
microsoft word, microsoft office, microsoft excel, Hair Cutting, Hair Care, Beauty, Cosmetology, Cosmetics, Hair Extensions, Salons, Makeovers, Skin Care, Cuts, Updos, Hair Straightening, Styling
Education
Augusta Technical College 2008 — 2009
Butler High School 1992 — 1996
Diploma, Regular/General High School/Secondary Diploma Program
Visionary Call Center Leaders (Linkedin Group) 2015 - Present
Golden Gate BPO Solutions, LLC May 2015 - Present
NETCAST BPO Services / Atlantic City Contact Center (ACCC) January 2014 - Present
TSG Solutions, LLC (The Call Center Source) 2013 - 2015
Stellar 2013 - 2014
The CCT Group of Companies 2003 - 2013
Professional Association for Customer Engagement (PACE) 2007 - 2009
SOCAP International 2001 - 2004
SITEL Corporation 2000 - 2003
Sprint 1996 - 2000
Skills
International Marketing, Call Center, Outsourcing, BPO, Vendor Management, Sales Management, New Business Development, Alliance Development, Partnership Development, Client Development, Building Relationships, Executive Coaching, Executive Management, Public Speaking, Spiritual Counseling, Team Building, Strategic Alliances, Business Development, Partnerships, Process Improvement, Strategic Partnerships, Telemarketing, Marketing, Management, Leadership, Contact Centers, Call Centers, CRM, Sales, Operations Management, Telecommunications, Lead Generation, Program Management, Customer Acquisition, Salesforce.com, SaaS, Strategy, Customer Retention, Workforce Management, Customer Experience, Strategic Planning, Team Leadership, Product Marketing, Sales Process, Sales Operations, Channel Partners, Account Management, Negotiation, Inbound Marketing
Education
J.L. Kellogg School of Management
Executive Education
Howard University
MBA
Delaware State University
BS, Accounting & Business Administration
Episcopal Sienor Life Communities September 2014 - February 2015
Infinite Computer Solutions January 2010 - May 2012
ICS - Infinite Computer Systems January 2010 - April 2012
SITEL CORPORATION January 1999 - March 2009
Sitel January 1999 - January 2009
Skills
Windows Server, Dell Computers, Active Directory, Technical Support, Compaq, Disaster Recovery, Database Administration, Capacity Planning, Troubleshooting, Service Delivery, XP, Servers, Operating Systems, SQL
Education
Bryant and Stratton College 2013 — 2014
AA Network Technology, 4.0
BUFFALO STATE COLLEGE 1996 — 2000
Bachelor of Science, Computer Information Systems
Affordable Medical LLC May 2011 - Present
Premier Administrative Solutions February 2011 - May 2011
Nielsen Media Research October 2009 - November 2010
Co-ordinated Benefit Plans, Inc. March 2008 - January 2009
Health Plan Services November 2006 - March 2008
Medco Health Solutions March 2006 - November 2006
Sitel Corporation February 2000 - March 2006
Discount Auto Parts Inc November 1999 - January 2000
RJJ & Associates January 1999 - October 1999
Salomon Brothers Inc October 1987 - July 1998
Skills
Communication, Team Building, Team Motivator, Change Management, Operational Risk..., Quality Assurance, Program Management, Team Leadership, Process Improvement, Management, Performance Management, Coaching, Leadership, Customer Service, Call Centers, Customer Satisfaction, Operations Management, Insurance, Training, Strategic Planning, Vendor Management, Account Management, Outlook, Analysis
Education
City University of New York-Herbert H. Lehman College 1970 — 1972
Business Administration
Herbert H. Lehman College (CUNY) 1970 — 1972
Richard Fergeson State Farm February 2012 - Present
State Farm Insurance November 2009 - Present
Combined Insurance Company of America January 2009 - December 2009
Performant Financial May 2007 - December 2008
Sitel Corporation April 2005 - January 2007
Skills
Customer Service, Customer Relations, Operations Management, Problem Solving, Customer Satisfaction, Insurance, Team Leadership, Management, Loans, Team Building, Sales, Microsoft Excel, Property & Casualty..., Financial Services, Life Insurance, Homeowners, Disability Insurance, Term Life Insurance, Universal Life, Commercial Insurance, Renters, General Insurance, Whole Life, Banking, Health Insurance, Umbrella Insurance, Casualty, Long-term Care, Fixed Annuities, Long Term Care Insurance, Motorcycle, Liability, Legal Liability, Workers Compensation, Professional Liability, Retirement Planning, Underwriting, Accident, Small Business, Commercial Lines, Casualty Insurance
Education
Angelo State University 2002 — 2006
Bachelor of Science, Biology
Sweetwater High School 1999 — 2002
High School Diploma
Alorica March 2012 - Present
StarTek October 2009 - May 2012
American Customer Care May 2007 - June 2009
SITEL Corporation May 1996 - May 2007
SITEL Corporation May 1997 - May 2003
SITEL Corporation May 1996 - May 1997
Skills
BPO, Management, Customer Experience, Recruiting, Process Improvement, Outsourcing, Training, Team Leadership, Call Center, Performance Management, Contact Centers, Customer Satisfaction, Call Center Development, Workforce Management, Interviews, Operations Management, Analysis, Daily Operations..., Operational Oversight, Train Staff, Performance Improvement
Education
Angelo State University
The Home Depot April 2015 - Present
Time Warner Inc. August 2014 - March 2015
Visa August 2011 - August 2014
Los Alamos National Laboratory 2009 - August 2011
Sitel Corporation 2008 - 2009
NextWave Broadband 2006 - 2008
NASA 2004 - 2006
NASA 2001 - 2004
Oklahoma Climatological Survey 1998 - 2001
Education
University of Pennsylvania - The Wharton School 2010 — 2012
Master of Science (M.S.)
Harvard Business School 2009 — 2010
P.L.D.
University of Oklahoma 1998 — 2001
Bachelor of Business Administration (B.B.A.)
Wachovia, A Wells Fargo Company January 2006 - September 2009
Muzak, LLC July 2004 - July 2005
McDonald's Corp/GST Partnership (Owner-Operator) January 2001 - July 2003
Sitel Corporation January 2000 - October 2000
Skills
Patrol, Interviewing, Training & Development
Education
Ashford University 2011 — 2013
Bachelor of Arts, Criminal Justice
Strayer University (NC) 2010 — 2011
Bachelor of Science, Criminal Justice
Recovery Place, Inc. May 2012 - Present
Publix November 2011 - September 2012
Lane Bryant March 2008 - July 2011
Glamour Shots October 2004 - December 2006
Walmart March 2000 - July 2001
SITEL Corporation July 1999 - September 1999
Skills
Sales Management, Event Management, Marketing Strategy, Retail, Fashion, Styling, Customer Service, Visual Merchandising
Education
Virginia College-Montgomery 2012 — 2013
Medical Office Administration
Savannah Technical College 2007 — 2011
Associates, Marketing/ Management
Telenetwork April 2011 - Present
Captured By Crystal Photography June 2007 - Present
LegalZoom May 2010 - April 2011
Aditya Birla Minacs September 2008 - May 2010
Apple, Inc. May 2006 - June 2007
Sitel Corporation/Minacs, Inc. September 2003 - May 2006
Larry Mosley, CPA April 2003 - August 2003
Sitel Corporation May 2001 - February 2003
Skills
Photography, Sales, Marketing, Public Relations, Technical Support, Negotiation, Accounting, Legal Assistance, Customer Service, Customer Satisfaction, Outlook, Microsoft Excel, Team Building, PowerPoint, Microsoft Word, Microsoft Office, Social Media Marketing, Photoshop, Social Media, Graphic Design, Call Centers, Software Documentation, Management, Advertising
Education
Austin Community College 2001 — 2003
No degree, Business Administration
Smithville High School 1996 — 2000
Diploma, Honors
AddThis June 2010 - Present
Videology Group 2009 - Present
Richlin/Dale August 2005 - Present
newBrandAnalytics April 2012 - June 2015
Foundations Recovery Network October 2008 - September 2012
AddThis January 2010 - December 2011
Visible World 2007 - 2008
Baltimore Symphony Orchestra 2006 - 2006
Advertising.com March 2001 - July 2005
SITEL Corporation April 1998 - December 2000
Education
Georgetown University Law Center 1967 — 1971
J.D., Law
Wesleyan University 1963 — 1967
B.A (with Honors), American History
The Auto Club Group April 2004 - Present
SITEL Corporation May 1999 - April 2004
Davenport University August 2000 - March 2001
Skills
Call Center, Forecasting, Customer Service, Process Scheduler, Microsoft Office, Budgets, Human Resources, Crystal Reports, Database Administration, FrontPage, Networking, Visual Basic, Oracle, Call Centers, Program Management, Avaya, Workforce Management, Management, Vendor Management, Customer Satisfaction, Training
Education
Davenport University 2002 — 2005
Master of Business Administration (M.B.A.), Finance, A
Davenport University 1998 — 2001
Bachelor of Business Administration, CIS Web Management, A
Henryford Community College 1996 — 2000
Associate, Computer Seience/Accounting
Gujarat University 1994 — 1996
BS, Chemistry
Currently Retired January 2013 - Present
Marketing-Merchandising-Opinion Polling March 2011 - September 2012
A3 IT Solutions March 2012 - April 2012
Superior Technical Resources October 2010 - October 2010
Sitel Operating Corporation October 1994 - May 2009
Sitel Corporation September 1994 - May 2009
D.A.M.S.L. Corp. (dba Rainbow Rent To Own) September 1988 - October 1994
Medaille College Computer Center January 1987 - September 1988
Automatic Toll Systems Inc October 1984 - June 1986
Advanced Refractory Technologies November 1983 - April 1985
Skills
Informix, Project Management, Integration, ITIL, IT Service Management, Microsoft SQL Server, Information Technology, Software Development, Linux, Data Analysis, HP-UX, Databases, Analysis, Call Centers, Software Documentation, Troubleshooting, Leadership, Management, Process Improvement, Vendor Management
Education
Medaille College 1986 — 1988
BS-CIS, Computer Information Systems and Programming, Business Management, Accounting
Advanced Training Center 1983 — 1983
Certification, Computer Programming
Erie Community College 1974 — 1976
AAS-MS, Materials Science
Wright Field South Child Development Center 2011 - Present
Allstate October 2004 - August 2008
SITEL Corporation September 2001 - October 2004
Skills
Time Management, Microsoft Excel, Training, Human Resources, Insurance, Interviews, Claim, Start-ups, Outlook, Customer Service, Access, Data Entry, Testing, Microsoft Office, Microsoft Word, PowerPoint, General Insurance, Data Analysis
Education
American Public University System 2013 — 2014
Master's degree, Human Resources Management and Services
The University of Alabama, Tuscaloosa 2008 — 2011
Bachelor of Science (BS), Human Environmental Sciences
University of Phoenix 2007 — 2008
Children’s of Alabama November 2011 - Present
Gateway July 2006 - August 2008
SITEL Corporation October 2004 - July 2006
Alabama Clinical Schools September 2003 - October 2004
Skills
Research, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, English, Teamwork, Public Speaking
Education
Faulkner University 2008 — 2011
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Police Science
Faulkner University 2008 — 2008
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Police Science
Lincoln Financial Group May 2014 - June 2014
Transport Express August 2009 - March 2014
Commerce Bank, NA August 2008 - August 2009
Brown Shoe Company June 2008 - August 2008
Integrated Merchant Alliance, Inc. (IMA) January 2007 - June 2008
Sitel Corporation October 2006 - January 2007
First National Merchant Solutions, LLC September 1993 - October 2006
Skills
Banking, Training, Credit Cards, Customer Service, Sales, Sales Operations, Testing, Technical Support, Call Centers, Vendor Management
Education
Harrison College-Indianapolis 2010 — 2012
Associates, Information Technology, 3.0
PSG January 2013 - April 2013
Mighty SouthEast of Savannah, GA May 2002 - January 2012
Sitel Corporation May 2000 - March 2002
Interstate Paper Corporation August 1989 - January 2000
Builderama, Inc September 1981 - August 1989
Skills
Automotive, Sales Management, New Business Development, Account Management, Purchasing, Negotiation, Team Building, Customer Service, Sales, Product Development, Microsoft Office, Customer Satisfaction, Microsoft Excel, Windows, Troubleshooting, Android, CompTIA Network+, CompTIA A+ Essentials, Sales Operations, Inventory Management, Retail, Customer Retention, Networking, Profit
Education
Georgia Southern University 1978 — 1981
BBA Management, Data Processing
Business Payment Solutions Southwest January 2005 - Present
Yodle September 2009 - June 2015
National Bankcard Systems July 2005 - February 2009
Sitel Corporation October 2000 - April 2003
Skills
Customer Service, Microsoft Office, Marketing, Project Management, Small Business, Team Building, Marketing Strategy, Sales, Account Management, Marketing Communications, Direct Sales, Retail, Selling, Forecasting, Training, Negotiation, Social Media Marketing, Leadership, Business Development, Public Speaking, Social Media, Contract Negotiation, Microsoft Word, Online Advertising, Market Research, Advertising, Event Management, Public Relations, Customer Satisfaction, Event Planning, Social Networking, Sales Operations, B2B, Management, SEM, Salesforce.com, Online Marketing, Cold Calling, Lead Generation, Sales Process, Email Marketing, SEO, Sales Management, PPC, Sales Presentations, Customer Retention, E-commerce, Google Adwords, CRM, Strategic Partnerships
Education
Community College of the Air Force 1980 — 1989
Associate's degree, Medical Administration
Northeast High School 1975 — 1980
Diploma, General Studies
Office Depot November 2011 - Present
Advance Auto Parts June 2011 - November 2011
Sears Holdings Corporation March 2008 - June 2011
Sears Holdings Corporation February 2002 - February 2008
Sitel Corporation January 2001 - February 2002
Skills
Retail, Profit, Income Statement, Strategic Planning, Loss Prevention, Merchandising, Visual Merchandising, Customer Satisfaction, Inventory Management, Store Management, Inventory Control, Customer Service, Accountability, Performance Management, Customer Experience, Leadership Development, Team Building, Employee Relations, Multi-unit, Operations Management, Store Operations, Forecasting, Leadership, Driving Results, P&L Management, Sales, Succession Planning, Employee Training, Customer Retention, Strategy, Sales Management, Recruiting, Training, Time Management, Purchasing, District Management, B2B, New Store Openings, Sourcing, Hiring, Big Box, Team Leadership, Expense Management, Sales Operations, Multi-Unit Management, Management, Coaching, Shrinkage, Payroll, Cold Calling
Education
Texas A&M University-Corpus Christi 2005 — 2007
Bachelor of Business Administration, Management
Del Mar College 2001 — 2005
Associate of Arts - Business Administration, Business Administration
W.B. Ray High School 1996 — 1999
Capital Business Systems March 2012 - Present
Cedars Youth Services March 2009 - December 2014
Independent Insurance December 2004 - November 2012
Alltel Wireless July 2004 - September 2009
Alltel July 2004 - September 2005
Alltel Communications April 2000 - July 2004
Sitel Corporation October 1994 - April 2000
Skills
Sales, Online Marketing, B2B, Social Media, Public Speaking, Sales Management, Marketing, Cold Calling, Small Business, CRM, Time Management, Lead Generation, Social Networking, Networking, Internet, PowerPoint, Microsoft Office, MS Office Suite, Direct Sales, Adobe Acrobat, Selling, Consultative Selling, Consultations, WordPress Design, Solution Selling, Online Research, Online Sales, CRM software, Customer Service, Team Building, Leadership, Strategic Planning, Account Management, Training
Education
Nebraska Christian College 1992 — 1997
Associate's degree, Pastoral Studies/Counseling
Nebraska Christain College 1992 — 1996
AA, Pastoral Ministries
SDG Consulting Services, Inc December 2004 - December 2009
AOL June 1998 - December 2002
Sitel Corporation October 1993 - June 1998
ITI Marketing Services June 1989 - May 1993
Skills
Account Management, Business Development, Call Center, Call Centers, Contract Negotiation, Copywriting, Customer Experience, Customer Retention, Customer Satisfaction, Email Marketing, Insurance, Management, Marketing, Omniture, Online Advertising, Outsourcing, Process Improvement, Program Management, Project Management, Quality Assurance, Strategic Planning, Strategy, Team Leadership, Training, Vendor Management
Education
Creighton University
BA, English
Millard North High School Graduate
Call Centre Consultant May 2014 - Present
Atelka Inc November 2008 - August 2015
PROTOCOL/NCO/APAC January 2012 - May 2014
Ajilon Montreal Solution Center January 2010 - December 2011
Children's Miracle Network Hospitals January 2005 - June 2011
SBS /Sears Canada January 2005 - October 2008
SITEL Corporation January 2000 - January 2005
Sitel 2000 - 2005
Sitel 2000 - 2005
Sitel 2000 - 2005
Skills
Outsourcing, Management, Call Centers, Customer Satisfaction, Leadership, Team Leadership, Recruiting, BPO, Call Center, Contact Centers, Strategic Planning, Program Management, Sales Management, Project Management, Analysis, Project Planning, Account Management, Service Delivery, Forecasting, Networking, Vendor Management, Customer Experience, Team Management, CRM, Customer Service, Training
Education
McGill University 2002 — 2005
AICB, Business Management
Concordia University 1996 — 2002
Diploma, Administration
Vanier College Saint
Diploma, Social Science & Business Management ( Finance )
RedMane Technology November 2013 - Present
Vinitta's Sparkling Jewels, LLC October 2007 - Present
TEKsystems April 2011 - October 2013
Alipro November 2010 - April 2011
Advantage Technical Resourcing July 2010 - October 2010
Advantage Technical Resourcing October 2009 - March 2010
Ajilon Consulting May 2007 - February 2009
HP Enterprise Services November 2005 - March 2007
Sitel Corporation September 2005 - November 2005
The PCI Group May 2001 - June 2005
Skills
Program Management, Leadership, Management, Project Management, Training, Project Planning, Visio, Change Management, Vendor Management, Software Documentation, MS Project, Business Development, Access, Manufacturing, Sales, Microsoft Project
Education
Eastern Michigan University 1993 — 1995
B.S., Public Administration
Michigan State University 1989 — 1991
N/A, General Studies
West Corporation September 2012 - January 2013
Quality Care Home Health June 2012 - August 2012
EchoStar Corporation October 2009 - November 2009
West Corporation January 2009 - July 2009
H.E.B May 2008 - February 2009
Sitel 2006 - 2009
SITEL CORPORATION September 2006 - December 2007
EXXON / LUCKY STOP June 2005 - September 2005
SPHERION / SPRINT AND MCI WORLDCOM January 2002 - January 2005
Skills
Data Entry, Troubleshooting, Access, Management, Customer Service, Telephone Skills, Invoicing, Sales, Teamwork, Microsoft Excel, Quality Assurance, Microsoft Word, PowerPoint, Human Resources, Technical Support
Education
Lamar University 2011 — 2012
Customer Service Management
Texas State Technical College Waco 2006 — 2006
Computer Networking Administration, Computer Systems Networking and Telecommunications
Grand Valley State University 1998 — 1998
CBA, Communication, Journalism
Satiety Business Solutions January 2007 - Present
Scentsy, Inc. August 2012 - Present
American Solutions for Business September 2005 - June 2007
American Solutions for Business Lincoln, Ne January 2005 - January 2007
Respite Care January 2003 - January 2006
National LTC Pharmacy Lincoln, Ne January 2001 - January 2003
Greguson Optical Lincoln, Ne January 2000 - January 2001
Exutive Advertising January 1997 - January 2000
SITEL Corporation January 1993 - January 1996
Sunshine Daycare January 1989 - January 1992
Skills
Marketing Communications, Marketing Strategy, Direct Marketing, Promotions, Web Design, promotioanl items sales, Business Planning, Business Strategy, New Business Development, Market Research, Market Analysis, International Marketing, Logo Design, Management Consulting, Training, Sales, Entrepreneurship, Coaching, Marketing, Business Development, Advertising, Management, Social Networking, Customer Service
Education
Capella University 2007 — 2011
BA, Business with Specialization in Marketing and Sales, 3.96
Capella University 2007 — 2011
Bachelors of Science, Business Management; Marketing
Pen Foster 2003 — 2003
Associates, Child Care Management
Southeast Community College 1990 — 1990
LPN, Nursing
Southeast Community College 1990 — 1990
Associate Degree, Nursing
UT Southwestern Medical Center at Dallas November 2012 - Present
UT Southwestern Medical Center at Dallas March 2008 - July 2012
Medical Center at Lancaster May 2007 - February 2008
SITEL Corporation May 2006 - December 2006
Skills
Types, Organizational..., OAS Gold, Administrative Work, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, PPE, Hippa, Data Reconciliation, Data Entry, Care Logistics, Epic Systems, Customer Service, Training, Multi-line Phone, Phone Skills, Phone Etiquette, Meditech, Communication, Medical Terminology, Time Management, Blood Pressure
Education
Western Governors University 2013 — 2017
Bachelor's Degree, Health Informatics
Mountain View College 2010 — 2013
Associates Degree in Arts
Angelo State University 2001 — 2005
Red Oak High School
High School
Ross Video Limited 2008 - 2015
SITEL Corporation 2004 - 2008
Hudson's Bay Company 2002 - 2004
Nortel Networks 2000 - 2001
Manpower Services 1998 - 2000
Skills
Performance Management, Coaching, Employee Relations, Recruiting, Performance Appraisal, Employee Engagement, Counseling Psychology, Succession Planning, HRIS, Talent Acquisition, Human Resources, Deferred Compensation, Training, New Hire Orientations, Employee Benefits, Interviews, Management, Policy, Payroll, Program Management, Change Management, Onboarding, Sourcing, Leadership Development, Applicant Tracking..., Time Management, Talent Management, Leadership, Employee Training, Personnel Management, HR Policies, Technical Recruiting, Workforce Planning, Organizational..., Project Planning, Team Management, Recruitment Advertising, Contract Recruitment, Process Improvement, Vendor Management, Team Building, Strategic Planning, Internet Recruiting, Benefits Negotiation, Executive Search, Screening, Team Leadership, Resume Writing, Negotiation, Customer Service
Education
Athabasca University 2011 — 2015
Bachelor of Human Resources & Labour Relations
Algonquin College of Applied Arts and Technology 1993 — 1997
Business Administration, Human Resource Management & Marketing
CSG International September 2015 - Present
idea5, inc June 2013 - September 2015
Millard Refrigerated Services May 2012 - June 2013
Streck Laboratories July 2011 - May 2012
Bass & Associates September 2011 - December 2011
iNet Solutions Group, Inc. July 2007 - July 2011
SITEL Corporation 1999 - 2007
Skills
.NET, jQuery, ASP.NET, Microsoft SQL Server, C#, Web Development, Web Applications, VB.NET, Programming, HTML 5, SQL, Visual Basic, JavaScript, PHP, CSS, T-SQL, User Experience, ASP.NET MVC, Business Analysis, XML, Testing, Databases, Visual Studio, WordPress, IIS, ADO.NET, SDLC, Java, LINQ, AJAX, Database Design, Stored Procedures, Software Engineering, NUnit, Node.js, Backbone.js, MySQL, Debian, MongoDB, Subversion, Marionette, SASS, Webpack, Docker, Gulp, Scrum, ElasticSearch, ReactJS, Linux, The Force
Education
Colorado Technical University 2009 — 2012
BSIT, Software Systems Engineering
University of Nebraska-Lincoln 1987 — 1989
Math, Computer Science, Theatre
Omaha Central High School 1984 — 1987
ETC (Electronic Transaction Consultants) March 2011 - Present
AMERICAN HOTEL REGISTER CO July 2008 - October 2009
DOCTOR DIABETIC SUPPLIES August 2006 - April 2008
INTERACTIVE RESPONSE TECHNOLOGIES February 2003 - August 2006
INTERCALLNET, INC January 2001 - October 2002
SITEL CORPORATION June 1999 - December 2000
TECHNION COMMUNICATIONS CORPORATIONS November 1997 - June 1999
PRC, LLC July 1993 - November 1997
Skills
Contract Negotiations, Call Center, Customer Relations, Supervisory Skills, Telemarketing, Customer Experience, Customer Satisfaction, IVR, Process Improvement, Customer Service, Outsourcing, BPO, Sales Management, Team Building, Coaching, Performance Management, Operations Management, Business Analysis, Inbound, Account Management, Outbound, Vendor Management, Problem Solving, Business Process..., B2B, Client Services, Team Leadership, People Management, Vendor Relations, Contact Centre, Quality Assurance, ACD
Education
Barry University 1997 — 1997
International Business Management
Miami Dade College 1990 — 1993
Management
Ciena March 2010 - Present
Health Canada December 2008 - September 2009
Dell Canada May 2007 - June 2008
SITEL Corporation August 2006 - October 2006
SITEL Corporation July 2004 - August 2006
Reliable Services September 2001 - March 2002
Skills
Technical Support, Hardware, VPN, Lotus Notes, Microsoft Certified..., Network Administration, Operating Systems, Blackberry Enterprise..., Active Directory, Help Desk Support, BMC Remedy, Servers, DHCP
Education
Algonquin College of Applied Arts and Technology 1998 — 2001
Computer Technology-Computing Science, Computer Technology-Computing Science
Loyalist Certification Service 2013 — 2013
ITIL Foundation Certificate
Microsoft Certified System Engineering 2005 — 2005
Certificate, Microsoft Server 2003
North End Teleservices LLC August 2015 - Present
Core Advantage Consulting Inc. 2010 - Present
Carlson Hotels Worldwide January 2008 - November 2009
Carlson Companies May 2006 - January 2008
Carlson Hotels Worldwide August 2004 - May 2006
Carlson Hospitality Worldwide June 2001 - August 2004
Sitel 1999 - 2001
SITEL Corporation 1998 - 1999
Skills
Strategic Planning, Leadership, Strategy, Project Management, Management, Hospitality, Management Consulting, Process Improvement, Hotels, Revenue Analysis, Change Management, Call Centers, CRM, Operations Management, Business Development, Program Management, Tourism, Customer Satisfaction, Marketing, Cross-functional Team..., Contract Negotiation, Executive Management, Customer Service, Call Center, Business Planning, Start-ups, New Business Development, Sales, Forecasting, E-commerce, Strategic Communications, Enterprise Software, Account Management, Public Speaking
Education
Bellevue University
Fathead July 2012 - Present
Fathead June 2008 - July 2012
Fathead August 2007 - June 2008
Fathead March 2007 - August 2007
SITEL Corporation June 2006 - March 2007
SITEL Corporation March 2005 - June 2006
MIKA Systems December 2004 - March 2005
The Bella Group October 2003 - November 2004
WirelessDeveloper 2001 - 2002
Skills
E-commerce, Project Management, Management, Strategic Planning, Business Intelligence, Product Development, Team Leadership, Project Planning, Leadership, Program Management, Analysis, Vendor Management, Business Analysis, SDLC, Process Improvement, Change Management, Competitive Analysis, Integration, IT Strategy, CRM, SaaS, Analytics, Social Media, Start-ups, Strategy
Education
Central Michigan University 1996 — 2001
BAA, Art - graphic design
Central Michigan University 1996 — 2001
Bachelor of Arts (BA), Graphic Design
Envision Communications April 2015 - Present
Emory University Development & Alumni Relations October 2012 - April 2015
Emory University School of Law September 2009 - October 2012
Emory University School of Law June 2009 - September 2009
Rite Aid Corporation September 2003 - April 2009
Sitel Corporation June 2005 - August 2005
Georgia Southern University Catering Services October 2004 - May 2005
Skills
Event Planning, Event Management, Customer Service, Microsoft Office, Public Speaking, Training, Management, Data Entry, Social Media, Community Outreach, Higher Education, Recruiting, PowerPoint, Microsoft Excel, Outlook, Microsoft Word, Administrative..., Internal & External..., Customer Experience, Corporate Events, Resume Writing, Critical Thinking, Account Management, Pharmaceutical Industry, Specialty Pharmaceutical, Medical Marketing, Pharmaceutical Project..., Marketing Strategy, Physician Recruitment, Biotechnology Industry
Education
Georgia Southern University 2004 — 2009
Bachelor of Arts, Political Science
FTI Consulting August 2007 - Present
SITEL Corporation 2005 - 2007
SITEL Corporation 2005 - 2007
Schlumberger 1981 - January 2004
Skills
Capital Structure, Cash Flow Forecasting, Recapitalizations, Investor Relations, Cash Management, High Yield Bonds, Pro-rata (Bank)..., Interest Rate Risk..., Foreign Exchange..., Global Treasury..., Debt (Covenant)..., Bank Relationship..., Stock (Company)..., Treasury Services, Treasury, Finance, Banking, Restructuring, Corporate Finance, Financial Analysis
Education
Georgia State University 1976 — 1981
MBA and BBA, Accounting, Finance
Nationwide Insurance July 2009 - Present
BlueTree Allied Angels July 2007 - December 2011
Howard Hanna January 2006 - July 2007
NP Dodge Real Estate 2000 - 2004
SITEL Corporation 1997 - 2003
Skills
Insurance, Property & Casualty..., Life Insurance, Commercial Insurance, Sales, Investments, Financial Services, Homeowners, Casualty, General Insurance, Umbrella Insurance, Casualty Insurance, Liability, Professional Liability, Workers Compensation, Fixed Annuities, Marketing
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 2004 — 2005
MBA, Entrepreneurship, Strategy, & International Studies
Duquesne University 1993 — 1997
Bachelor of Science in Business Administration, Marketing
eFrame March 2015 - Present
eFrame January 2014 - March 2015
Senior Market Sales Inc September 2010 - November 2013
Sitel Corporation April 1996 - August 2010
V.I.P. Touchless Car Wash January 1994 - April 1996
Lawn Care Fertilizer January 1990 - January 1994
Skills
Active Directory, VMware, Windows Server, Virtualization, Microsoft SQL Server, VMware Infrastructure, VMware ESX, DNS, Data Center, Windows, HTML, Backup Exec, Citrix, Servers, Disaster Recovery, SQL, System Administration, Server Administration, Troubleshooting, WSUS, Network Security, DHCP, IIS, vSphere, VPN, Cisco Technologies, Network Administration, SAN, Microsoft Exchange, Firewalls, Computer Hardware, Security, HP, Hyper-V, Group Policy, Dell PowerEdge Servers, Technical Support, Microsoft Technologies, System Deployment, Antivirus
Education
Creighton University 1987 — 1990
Computer Programming, Computer Programming
Benson Senior High School 1984 — 1986
High School Diploma, Computers
GEICO August 2014 - Present
Augusta, Georgia Government July 2013 - August 2014
Sitel Corporation October 2007 - July 2013
Skills
Call Centers, Technical Support, Customer Service, Human Resources, Microsoft Office, Training, Claim, Customer Satisfaction, Leadership, Investigation
Education
Kennesaw State University 2015 — 2017
Bachelor’s Degree, Criminal Justice
Georgia Military College-Warner Robins Campus 2014 — 2015
Associate’s Degree, Criminal Justice
Law Office of Ashley R. Trankle March 2013 - Present
Completely Kids Guild January 2011 - Present
College of Saint Mary January 2010 - Present
Douglas County Public Defender's Office November 2007 - March 2013
Cassling Diagnostic July 2007 - November 2007
Douglas County Corrections January 2006 - May 2007
U.S. Department of Justice - Executive Office of Immigration Review May 2006 - August 2006
Legal Aid of Nebraska May 2005 - August 2005
SITEL Corporation January 2004 - August 2004
OneWorld Community Health Centers August 2002 - August 2003
Skills
Bilingual -..., Courts, Hearings, Trials, Juvenile Law, Pleadings, Non-profits, Public Speaking, Community Outreach, Employee Benefits, Teaching, Research, Strategic Planning, Social Media, Fundraising, Criminal Law, Microsoft Office, Editing, Legal Writing, Volunteer Management, Event Planning, Criminal Defense, Legal Research, Family Law, Motions, Immigration Law, Litigation, Civil Litigation, Leadership
Education
Creighton University School of Law 2004 — 2007
J.D.
Creighton University 2002 — 2002
Certificate - Human Resources Generalist
Creighton University 1998 — 2002
BSBA, Finance and Spanish
Institute for Latin American Concern 2000 — 2001
Business, Spanish, Religion
University of Nebraska at Omaha August 2014 - Present
OPS August 2005 - Present
Independent Business English Language Tutor January 2010 - Present
Heatland Lotus Notes Professionals January 1995 - December 2001
Sitel Corporation December 1998 - August 2001
Business Reengineering Consultant August 1995 - December 1998
First Data Resources 1990 - 1995
Skills
Software/Technical..., Business English..., Digital..., English as a Second..., E-Learning, Training, Program Management, Public Speaking, Management, Business Analysis
Education
Concordia University, Nebraska 2007 — 2010
MA ED, Literacy, Reading Specialist, ESL
College of Saint Mary 2002 — 2004
Post-BA Teacher Training, Secondary Education
Bellevue University
BS, Business Administration
Reeder Consulting, LLC-College & Career Guidance April 2015 - Present
University of Texas Health Science Center March 2014 - March 2015
Lived Internationally February 2009 - February 2012
American Red Cross 2007 - 2008
Prometric November 2001 - December 2002
Prometric November 2000 - October 2001
SITEL Corporation November 1999 - May 2000
SITEL Corporation April 1999 - November 1999
SITEL Corporation April 1998 - April 1999
SITEL Corporation July 1996 - April 1998
Skills
Program Management, Event Planning, Team Building, Public Speaking, Nonprofits, Project Management, Community Outreach, Program Development, Strategy, Career Counseling, Fundraising, Project Planning, Team Leadership, Student Recruiting, Social Media, Process Improvement, Social Media Marketing, Marketing, College and Career...
Education
Angelo State University 1993 — 1995
Master of Education (M.Ed.), Guidance and Counseling
Northeastern State University 1987 — 1991
BS, Meetings and Destination Management
Ford Motor Credit Company July 2014 - Present
West Corporation 2011 - July 2014
Cox Communications and Electronics July 2005 - June 2011
Sitel Corporation November 2001 - September 2002
Skills
Customer-focused Service, Business to Business..., B2B, Telemarketing, Customer Retention, Customer Satisfaction, Coaching, Cold Calling, Customer Service, Telecommunications, Customer Service..., Team Leadership, Salesforce.com, Direct Sales, Team Building, CRM, Customer Experience, Training, Sales Process, Call Centers, Networking, Sales Operations, Employee Training, Selling, Process Improvement, Sales
Education
Argosy University Phoenix 2012 — 2015
Associate's Degree, Counseling Psychology, 4.0 Summa Cum Laude
Bogalusa High School 1982 — 1983
Blind Faith Academy November 2012 - Present
Sitel Corporation August 2014 - March 2015
Acuative November 1999 - June 2012
Levelor Home Fashions 1997 - 1998
Skills
Customer Relations, Word, PowerPoint, Problem Solving, Customer Service, Budgeting, Excel, Writing, Administration, Microsoft Office, Event Management, Planning, Event Planning, Microsoft Word, Microsoft Excel, Vendor Management, Telecommunications
Education
Surry Community College 1987 — 2013
Computer Programming
Central Piedmont Community College 1995 — 1998
Business Administration
DBI May 2014 - Present
Jason Zoss, Architect May 2012 - Present
Team CIS January 2013 - May 2014
HOK April 2008 - May 2012
Montroy Andersen DeMarco June 2007 - August 2007
Flank January 2007 - May 2007
AIA New York State January 2006 - December 2006
KMD Architects June 2006 - August 2006
Smerekanicz Construction June 2003 - June 2004
SITEL Corporation July 1996 - October 1998
Skills
BIM, LEED AP, Architectural Design, CAPM, Construction Documents, Revit, FlexSim, MS Project, AutoCAD, Rhino, Adobe Creative Suite, SketchUp, Vray, Design Development, Sustainable Design, Drawing, InDesign, Photography, Design Research, Submittals, Construction Management, Interior Architecture, Rendering, Construction Drawings, Construction, Architecture, Architectural Drawings, LEED, Space planning, Concept Design, Digital Fabrication, Green Building, Renovation, Comprehensive Planning, AutoCAD Architecture, Urban Planning, Urban Design, Architectures, Residential Design
Education
Cornell University 2004 — 2007
M Arch I, Architecture
Colorado State University 1995 — 2003
B.S. Organizational Management, Business
Fort Collins High
Fort Collins High
Aspen Square Management 2009 - Present
Demand Media January 2010 - August 2010
Stay at home mom November 2004 - December 2009
ACS, a Xerox Company August 2000 - November 2004
Sitel Corporation August 1999 - August 2000
Skills
Property Management, Apartments, Property, Customer Service, Leases, Lease Administration, Marketing, Training, Leadership, Online Marketing, Bilingual-English/Spanis..., Management, OneSite, Blue Moon, Project Management, Auditing, Sales, Fair Housing, Student Housing, Section 8, Multi-family Investment..., Compliance Management, Social Media Marketing, Lease-ups, Social Media, Real Estate, Negotiation, Microsoft Office, Advertising, Rentals, Contract Negotiation, Account Management, Process Improvement, Marketing Strategy, Budgets, Team Building, Public Speaking, Investment Properties, Strategic Planning, Outlook, Event Management, Due Diligence, Time Management, Facebook, Quality Assurance, Microsoft Excel
Education
St. Edward's University
Computer Information Science
The University of Texas at San Antonio 1997 — 1999
Biology
Austin Community College
Biology
Manor High School 1993 — 1996
Sharps Compliance, Inc. April 2012 - Present
TPG Telemanagement February 2008 - February 2012
Convergy's October 2007 - March 2008
Sitel Corporation April 2007 - September 2007
West Corporation July 2006 - March 2007
Community Learning Center June 2004 - March 2007
Sitel Corporation August 2005 - April 2006
Skills
Staff Development, Coaching, Supervisory Skills, Public Speaking, Applied Behavior..., Conflict Resolution, Training, Product Knowledge, NICE Call Recording, Salesforce.com, CRM, Customer Service, Customer Satisfaction, Customer Retention, Customer Acquisition, Customer Engagement, Customer Support, Long-term Customer..., Key Account Management, Six Sigma, Team Building, Call Centers, Customer Experience, Management, Leadership, Process Improvement, Account Management, Microsoft Office, Strategic Planning, Team Leadership, Microsoft Excel, Sales, Microsoft Word, Leadership Development, Recruiting, Time Management, PowerPoint, Outlook
Education
Bellevue University 2010 — 2011
BS, Adult Education
Metropolitan Community College 2004 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Blue Cross Blue Shield Nebraska October 2008 - Present
DTN / The Progressive Farmer August 2005 - October 2008
Telvent August 2005 - October 2008
Global Netwatch Inc November 2004 - August 2005
Kelly Services/Planet Consulting August 2004 - November 2004
Sitel Corporation June 2003 - June 2004
Tomis Consulting June 2002 - June 2003
Vickers/Eaton January 1988 - January 2001
Skills
Business Analysis, SQL, Visio, EDI, Linux, Unix, Operational Support, Hardware, SharePoint, SDLC, Windows, Databases, Requirements Analysis, Business Intelligence, Networking, Active Directory, Software Documentation, System Administration, Troubleshooting, Data Warehousing, IT Management, Requirements Gathering, Servers, Software Installation, Security, VPN, Integration, Disaster Recovery, Microsoft SQL Server, Systems Analysis, Vendor Management, Access, ITIL, IIS, Enterprise Architecture, Windows Server, Process Improvement, Data Center, Agile Methodologies, VMware, Windows XP, Testing, Technical Support, Virtualization, IT Service Management, Network Security, COBOL, SAN
Education
Bellevue University 2000 — 2002
Bachelors Degree; Masters in progress, Management Information Systems
Creighton University 1999 — 2000
Certificate in Client/Server, Management Information Systems, General
CR England Inc June 2011 - October 2011
Sitel Corporation November 2010 - April 2011
Tango Transport, Inc. July 2009 - September 2009
Con-way Truckload April 2000 - April 2009
Bradley Cathey Racing Stables February 1995 - October 1999
Trans-Sand International Corp June 1985 - March 1994
US Army October 1984 - May 1985
Hill Haven Farm February 1982 - May 1984
Ruby Tuesday May 1981 - February 1982
TGI Fridays February 1980 - May 1981
Skills
Cooking, Horses, Banking, International Sales, International Shipping, Procurement, Research, Customer Service, Customer Relations, Customer Retention, Government Contracts, Microsoft Office, Microsoft Works, Windows 7, Windows XP Professional, windows vista, Google Maps, Google Earth, Google, Dell Desktops, Apple Software, Printers, Copying, iPod, Quicktime, Yahoo, Yahoo Search, Truckload, Qualcomm, Satellite TV, Typing, Weather, Amazon, Job Search, Mozilla, Internet Explorer, Home Appliances, Power Tools, Computer Hardware, Food Safety, Export, Trucking, Adobe Creative Suite, Adobe Illustrator, Microsoft Excel, Google Docs, Prezi, Mac OS X, typing 80+wmp, Microsoft Word
Education
Colorado Technical University-Online 2011 — 2014
working on, BSIT with specialization in programming
East Jefferson High School 1983 — 1984
GED, basic
Brother Martin High School 1978 — 1982
mGage - The Mobile Engagement Company February 2012 - May 2015
SCI Marketview June 2011 - February 2012
Team Detroit April 2010 - May 2011
Digitas October 2009 - March 2010
Digitas September 2007 - September 2009
IBM January 2006 - September 2007
SITEL Corporation January 2000 - January 2005
Electronic Data Services January 1996 - January 2000
Skills
Mobile Marketing, Mobile Technology, Mobile Communications, Mobile Solutions, Account Management, Digital Marketing, Digital Media, Advertising, Microsoft Office, Lotus Notes, Outlook, Solutions Marketing, PMP, Strategy, Online Advertising, Interactive Marketing, Project Management, Management, Call Centers, CRM, Analytics, Marketing Strategy
Education
Baker College 1992 — 1995
BACHELOR, BUSINESS ADMINISTRATION; Marketing Concentration
Baker College Business and Corporate Services 1992 — 1995
Bachelor of Business Administration, Marketing
Infogroup June 2006 - Present
Fanatic Sports July 2000 - August 2012
SITEL Corporation April 2003 - June 2006
Avaya/Lucent Technologies January 1997 - March 2003
Skills
C#, Databases, Web Applications, IIS, SQL, XML, SQL Server, ASP.NET, Software Development, Web Services, .NET, WCF, HTML, Windows, Application Development, Unix, Analysis, SOAP, Microsoft SQL Server, REST, Oracle, Database Design, Java, Data Warehousing, Visual Basic, Requirements Gathering, Architecture, Integration, SOA, Agile Methodologies, Web Development, Quality Assurance, Software Project..., Agile Project Management, SDLC, Architectures
Education
Creighton University 1998 — 2000
ITM/MBA, Business, IT Management
University of Nebraska-Lincoln 1994 — 1996
BS, Computer Science
Elgin Community College 1992 — 1994
AS, Computer Science
SienaWay Consulting May 2008 - Present
United Health Care 2001 - 2009
UnitedHealthcare 2001 - 2009
UnitedHealth Group January 2001 - June 2008
United Health Group 2001 - 2008
Sitel January 1998 - September 2001
SITEL Corporation January 1998 - January 2001
STREAM INTERNATIONAL, INC January 1997 - January 1998
Passkey International 1997 - 1998
Equifax Risk Management 1995 - 1998
Skills
Leadership, CRM, Strategic Planning, Strategy, Call Center, Start-ups, Risk Management, New Business Development, Process Improvement, Telecommunications, Customer Service, Sales, Process Engineering, Managerial Finance, Vendor Management, Marketing, Health Insurance, Managed Care, Medicare, Operations Management, Business Process..., Program Management, Management, Call Centers, Change Management, Human Resources, Executive Management, Training, Team Building, Enterprise Software, Outsourcing, Healthcare, Cross-functional Team..., Business Analysis, Finance, Consulting, Logistics, Management Consulting, Performance Management, Business Development, Analysis, P&L Management, Leadership Development, Budgets
Education
Northwestern University - Kellogg School of Management 1988 — 1990
MM, Marketing/Marketing Management, General
Austin College 1963 — 1967
BA, English, History, Education
Kubota Manufacturing of America and Industrial Equipment March 2007 - Present
webTreeloan.com January 2006 - March 2007
Greentree formerly Conseco November 1999 - December 2005
Sitel Corporation November 1997 - November 1999
The Trane Company May 1995 - November 1997
Skills
VoIP, Telecommunications, CRM, Networking, Oracle, Management, Network Security, Enterprise Software, Software Development, Project Planning, Outsourcing, Leadership, Operating Systems, Switches, Contract Negotiation, Active Directory, Program Management, Vendor Management, Security, Data Center, IBM iSeries, Disaster Recovery
Education
Georgia State University 1991 — 1994
BBA, Computer Information Systems
Middle Georgia Technical Institute 1987 — 1989
Diploma, Electronic Technology
UMKC September 2010 - Present
Sitel Corporation March 1998 - April 2010
Skills
Procurement, Strategic Planning, Purchasing, Contract Negotiation, Process Improvement, Budgets, Contract Management, Team Building, Leadership, Program Management, Negotiation, Operations Management, Vendor Management, Cross-functional Team..., Management, Process Scheduler
Education
Graceland University 1979 — 1983
B.S., Business
Bosch Security Systems March 2010 - Present
West Corporation May 2004 - December 2009
West Corporation March 1999 - May 2004
SITEL Corporation October 1997 - March 1999
SITEL Corporation April 1987 - October 1987
Skills
Project Management, Account Management, Vendor Management, Process Improvement, Cross-functional Team..., Call Center, Telecommunications, Program Management, Lead Generation, Customer Service, Direct Marketing, Marketing Strategy, Email Marketing, Team Building, Product Development, Team Leadership, Technical Writing, CRM, Analysis, Microsoft Office, Salesforce.com, Marketing Communications
Education
University of Tennessee-Knoxville 1986 — 1995
MA
State University of New York at Binghamton 1982 — 1986
BA
iTickets August 2010 - Present
DirectBuy June 2008 - January 2009
Hamilton Telecommunications June 2007 - January 2008
Highlights for Children, Inc. January 2007 - March 2007
Highlights for Children, Inc. June 2004 - December 2006
Highlights for Children, Inc. April 2003 - June 2004
Highlights for Children, Inc. February 1999 - April 2003
SITEL Corporation August 1997 - September 1998
SITEL Corporation December 1996 - August 1997
Education
Ashland University
MBA in Executive Management, Business
University of Nebraska-Lincoln
Bachelor of Journalism, Broadcast Journalism, Psychology, History
Sykes Enterprises July 2009 - November 2009
Sitel Corporation October 2004 - July 2009
MCI Communications 1987 - 2004
MCI 1987 - 2004
Education
Briar Cliff University 1981 — 1984
Continuant April 2015 - Present
Waste Management 2013 - 2014
Safeway Inc. 2007 - 2013
Safeway Inc. 2000 - 2007
SITEL Corporation 1996 - 2000
Skills
CRM, Management, Business Intelligence, Operations Management, Vendor Management, Leadership, Customer Service, IT Management, Requirements Gathering, Call Center, Process Improvement, Visio, Retail, Call Centers, Cross-functional Team..., Customer Experience, Agile Methodologies, Team Leadership, Incident Management, Project Management, Analytics, Business Analysis, Change Management, ITIL, Strategic Planning, Integration, Business Process..., Project Planning, Outsourcing, Disaster Recovery, IT Service Management, Data Warehousing, E-commerce, Business Strategy, Data Analysis, SQL, Performance Management, Software Development, Start-ups, Product Management, SharePoint, Project Portfolio..., Analysis, Troubleshooting, Telecommunications, Web Development, Program Management, SDLC, Service Delivery, Team Building
Education
University of Phoenix 2010 — 2015
Bachelor’s Degree, Bachelor of Science In Business / Administration, GPA 3.72
Arizona State University West 2006 — 2007
Accounting and Finance
D-Squared Construction Ltd March 2012 - Present
Passport Canada November 2011 - February 2012
Greenbank International February 2011 - July 2011
The envision Group June 2008 - January 2011
Passport Canada December 2007 - March 2008
Sun Media Corporation January 2007 - December 2007
SITEL Corporation July 2004 - January 2007
Skills
Employee Relations, Recruiting, Process Improvement, Performance Management, Personnel Management, Team Building, Human Resources, Interviews
Education
Algonquin College of Applied Arts and Technology
Business Administration, Focus in Human Resources
eplus cancercare 2011 - Present
Corrections Corporation of America 2007 - 2010
Sitel Corporation January 2005 - 2007
Hospital Corportion of America - HCA Healthcare July 1998 - January 2005
Hospital Corporation of America - HCA Healthcare July 1995 - January 1998
Education
Belmont University - Jack C. Massey Graduate School of Business
Quicken Loans 2012 - Present
Accretive Solutions July 2011 - December 2011
IBM January 2010 - August 2011
IBM January 2008 - December 2009
St. Clair County Community College January 2008 - May 2009
IBM January 2006 - December 2007
Sitel Corporation 2005 - 2006
PDC 2002 - 2004
Sitel Corporation 2001 - 2002
Central Michigan University August 1999 - December 2000
Skills
Records Management, Employee Training, Business Analysis, Process Improvement, Vendor Management, Program Management, Change Management, Knowledge Management, Analysis, Business Process..., Project Management, Microsoft Office, Management, Project Planning, Training, Business Process, Operations Management, Leadership, Performance Management, Call Centers, Customer Service, Software Documentation, MS Project
Education
Central Michigan University 2000 — 2007
MA, Communication
Central Michigan University 1994 — 1999
B.A.A, Interpersonal and Public Communication/Marketing
Webster Design Associates May 2009 - Present
Gilden Tree January 2007 - September 2008
Oxide Design Co. 2004 - 2006
The Omaha Symphony 2003 - 2004
Ideation Marketing 2000 - 2003
Gold Circle Entertainment/Waitt Media 1996 - 2000
SITEL Corporation 1992 - 1995
American Gramaphone/Mannheim Steamroller 1982 - 1993
Education
Arizona State University 1969 — 1972
National Life Group May 2014 - Present
Dealer.com November 2012 - May 2014
Norwich University Applied Research Institutes January 2010 - November 2012
Independent Contractor January 2009 - January 2010
Teach.com Intellinex, LLC/Ernst & Young August 1999 - December 2003
The Integer Group April 1998 - July 1999
Julie R. Atwood July 1997 - 1998
SITEL Corporation January 1994 - June 1997
Skills
ADDIE, Learning Management, Instructional Design, Blended Learning, E-Learning, Hands-on Training, Captivate, Needs Analysis, Instructor-led Training, Editing, Camtasia, Adult Education, SnagIt, Content Development, Learning Management..., Performance Consulting, Technical Writing, Training Delivery, Technical Training, SCORM, Organizational Learning
Education
Metropolitan State University of Denver 1997 — 1998
Certificate of Multimedia Production
Gettysburg College 1986 — 1990
BA, Theatre Arts
SUNY Canton
AAS, Business Communications
Woodmen of the World March 2007 - Present
SITEL Corporation December 2003 - March 2007
ADT Security Services August 2000 - July 2003
Education
Drake University 1998 — 2000
M.S. Ed., Adult Learning Performance & Development
University of Nebraska-Lincoln 1973 — 1977
B.A., Speech Communication
Partners HealthCare March 2012 - Present
Partners HealthCare November 2007 - March 2012
Massachusetts General Hospital September 2005 - November 2007
SITEL Corporation 2003 - 2005
Skills
Active Directory, Disaster Recovery, Servers, Windows Server, Storage Area Networks, Virtualization, Computer Hardware, Software Implementation, Cisco Technologies, Digital Imaging, Microsoft SQL Server, HL7, DICOM, IBM Tivoli, VMware ESX, EMC Storage
Education
Walsh College of Accountancy and Business Administration 2004 — 2008
Master's degree, Business Information Technology, 4.0
Albion College 1991 — 1995
Bachelor of Science (BS), Business Mathematics, 3.3
Comcast Cable 2010 - 2014
United Stationers 2008 - 2009
Sitel Corporation 2006 - 2008
Valley Consumer Products Group 2004 - 2006
McLane Foodservice Distribution 2003 - 2004
Charter Communications 2000 - 2003
Skills
Employee Engagement, Employment Law, Performance Management, Employee Relations, Onboarding, HRIS, Benefits Administration, Personnel Management, Human Resources, Talent Acquisition, Workforce Management, Organizational..., HR Policies, FMLA, Training, Call Centers, Recruiting, Call Center
Education
Vanderbilt University Law School 1992 — 1995
Doctor of Law (JD)
Brown University 1988 — 1992
BA, Organizational Behavior and Management
Unite Private Networks April 2013 - Present
Private January 2010 - March 2013
Sitel Corporation May 2009 - December 2009
Sitel December 2007 - May 2009
Sprint April 1985 - November 2006
Skills
Vendor Management, Call Center, Wireless, VoIP, Avaya, Computer Network..., Wireless Networking, CDMA, Network Design, Service Delivery, Troubleshooting, IP, Regulatory Affairs, Industry Standards &..., Wireline-Local & Long..., Nortel DMS, Nortel Meridian, Aspect ACD, Digital Call Recording..., International Telecom..., Contract Negotiations &..., Customer Service &..., Business Process Design, Business Process..., Circuit Design &..., Fiduciary Management, Organizational...
Education
Bellevue University 1985 — 1987
Business Administration and Management, General
Weeping Water High School 1972 — 1976
General, General Studies
AT&T November 2007 - Present
SITEL Corporation 2004 - 2007
Talk 1997 - 2002
Skills
Call Center, Contact Centers, Workforce Management, Vendor Management, Customer Experience, Outsourcing, Telecommunications, BPO, Process Improvement, Service Delivery, Customer Satisfaction, Offshoring, Call Center Development, CRM, Customer Retention, Inbound Marketing, Operations Management, Call Centers, Troubleshooting, Project Management, Training, Cross-functional Team...
Education
American Public University System 2011 — 2013
Master's degree, Accounting
Birmingham School of Massage Therapy 2009 — 2010
LMT
East Stroudsburg University of Pennsylvania 1985 — 1989
Bachelor's degree, Elementary Education and Teaching
Alcatel-Lucent January 2015 - Present
Amdocs March 2013 - Present
AMDOCS Corporation November 2006 - March 2013
Sitel Corporation January 2005 - October 2006
Convergys Corporation March 2003 - January 2005
Carleton University September 2000 - April 2001
Skills
Diameter, Unix, TCP/IP, LTE, Solaris, Networking, IP, Troubleshooting, System Deployment, Databases, Wireless, Testing, Servers, Telecommunications, CDMA, Technical Support, Linux, Integration, 3G, Java, VoIP, Red Hat Linux, Routers, 4G, PCRF
Education
Carleton University 1995 — 2011
Bachelor of Electrical Engineering B.Eng
Carleton University 1995 — 2001
Bachelor of Engineering, Electrical
D-K Contracting Project ManagerCaspers ConstructionJune 1999 - Present
SITEL Corporation 1992 - 1999
Education
Creighton University 1996 — 1997
MBA, Finance, International Finance
University of Nebraska-Lincoln 1988 — 1992
BSBA, Management and Finance
College of Southern Nevada August 2013 - Present
Living Las Vegas August 2009 - Present
Silver State Schools Credit Union November 2007 - August 2011
Silver State Schools Credit Union May 2004 - August 2011
8minuteDating.com November 2008 - December 2009
Silver State Schools Credit Union May 2004 - November 2007
Sunterra Financial Services November 2002 - December 2003
Sitel Corporation January 2001 - September 2002
Skills
Event Planning, Event Management, Public Relations, Fundraising, Marketing Communications, Mortgage Servicing, Loan Servicing, Loans, Call Centers, Customer Service, Social Media Marketing, Mortgage Lending, Social Media, Public Speaking
Education
University of Nevada-Las Vegas 2004 — 2012
Elementary Education
Community College of Southern Nevada 1992 — 1996
General Studies
Community College of Southern Nevada 1991 — 1996
Associate of Arts, General Studies
University of Nevada
m; my bachelors degree, elementary education
Cott Beverages November 2011 - Present
Atkins April 2011 - October 2011
PBS&J March 2006 - October 2011
SITEL Corporation December 2002 - March 2006
Deloitte & Touche 1985 - 1991
Skills
Internal Controls, SOX, Financial Reporting, Accounting, Payroll, Oracle Financials, Sarbanes-Oxley Act
Education
Drury University 1982 — 1985
BA, Accounting/Business Administration
University of Nebraska at Omaha 1981 — 1982
Apple May 2015 - Present
Apple November 2014 - May 2015
West Central Wireless August 2006 - November 2014
West Central Wireless May 2004 - August 2006
SITEL Corporation December 2003 - May 2004
Allen Young Office Machines June 2003 - December 2003
Sitel November 2002 - May 2003
Concho Resource Center July 2001 - January 2003
Skills
Project Planning, GSM, MMS, SMSC, Hardware Support, Cellular, Wireless Networking, Wireless, Handsets, Cellular Communications, Mobile Devices, Mobile Communications, Mobile Technology, Telecommunications, Troubleshooting, 4G, Servers, System Deployment, SMS, Managed Services, VoIP, IP, CDMA, Call Centers, Blackberry Enterprise..., WiMAX, Android, LTE, 3G, M2M, Networking, Mobile Internet, Broadband, Routers, Blackberry
Education
Angelo State University 1999 — 2012
BBA; 2010, Management Information Systems (MIS)
Primerica Financial Services December 2008 - Present
Primerica Financial Services December 2008 - Present
Rush Medical Hospital July 2007 - August 2010
Diversified Faculty Solutions/Midway Airport August 2006 - September 2007
State of Alabama April 2004 - December 2004
Manpower Employment Agency/SouthTrust Corporation November 2002 - November 2003
Sitel Corporation November 2001 - November 2002
SouthTrust Corporation August 1999 - September 2001
SouthTrust Corporation August 1999 - February 2001
Education
Alabama State University
Bachelors of Science, Finance
University of Phoenix
MBA
Hughes August 2005 - Present
Vietnam Veterans Memorial Fund 2008 - 2012
123 Training Consultants January 2001 - January 2005
The Answer Group January 1997 - January 2000
SITEL Corporation 1997 - 2000
Angelo State University January 1978 - January 1998
Property Management Firm January 1971 - January 1995
The Heritage Group July 1986 - August 1989
Hughes & Westbrook Real Estate & Insurance May 1971 - July 1986
Skills
Finance, Program Management, Non-profits, Public Speaking, Social Networking, Strategic Planning, Microsoft Office, Video Production, Social Media, Customer Service, E-Learning, Microsoft Excel, Training
Education
Angelo State University
BBA
Your Care Universe April 2015 - Present
CPM HealthGrades February 2013 - August 2014
Quantros, Inc July 2010 - January 2013
Press Ganey Associates July 2009 - March 2010
Thomson Reuters - Healthcare August 1999 - July 2009
HBSI - acquired by Thomson Reuters 1999 - 2001
Sitel Corporation July 1996 - August 1999
Sitel 1996 - 1999
Becton Dickinson and Company June 1994 - June 1996
Eastman Kodak - Clinical Chemistry Division August 1991 - November 1993
Skills
Strategy, Marketing, Sales, Salesforce.com, Account Management, Strategic Partnerships, Solution Selling, Strategic Planning, Healthcare Information..., Business Development, SaaS, New Business Development, Cross-functional Team..., Sales Management, Leadership, CRM, Product Management, Healthcare, Sales Process, Sales Operations, Competitive Analysis, Team Building, Enterprise Software, Training, Management, Business Intelligence
Education
Bellevue University 2010 — 2012
Masters of Healthcare Administration
Wheaton College 1986 — 1991
BA, Business and Economics
West Hills Village Senior Residence March 2013 - Present
Career Education Corporation October 2007 - March 2013
Netflix March 2007 - October 2007
Career Education Corporation October 2004 - October 2007
Career Education Corporation May 2004 - October 2004
Sitel Corporation July 2003 - May 2004
Skills
Student Recruiting, Admissions, Higher Education, Staff Development, Leadership Development, Enrollment Management, Adult Education, Career Counseling, Training, Management, Recruiting, Student Financial Aid, Student Affairs, Workshop Facilitation, Customer Satisfaction, Leadership, Time Management, Career Development, Resume Writing, Interviews, Strategy, Customer Service, CRM, Policy, Retaining Customers, Team Building, Conflict Resolution, New Hire Orientations, Campus, Process Improvement, E-Learning, Instructional Design, Onboarding, Data Entry, Software Documentation, Distance Learning, Community Outreach, Educational Leadership, Employee Training, College Recruiting, CampusVue, Academic Administration, Coaching, Quality Assurance, Curriculum Development, Sales, Employee Benefits, Public Speaking, Hiring, Budgets
Education
American Intercontinental University 2010 — 2012
Master of Business Administration (MBA), Operations Management, 4.0
American InterContinental University 2005 — 2006
Bachelor of Business Administration (BBA), Business Management, 4.0
American InterContinental University 2004 — 2004
Associate of Arts (AA), Business Administration, 4.0
Oriental Trading Company 2007 - 2008
Sitel Corporation 2006 - 2007
Kelly Services 2005 - 2006
Right at Home 2004 - 2005
Education
Bellevue University 1998 — 1999
BS Business Management, Business
Experis/Manpower Group April 2015 - Present
Self Employed January 2003 - Present
SWKey April 2014 - November 2014
JB Goodwin October 2013 - November 2014
Platinum Realty Austin January 2013 - September 2013
Angelo State University April 2002 - November 2003
Corpus Christi Independent School District May 2000 - July 2001
Sitel Corporation September 1999 - May 2000
Dialysis Specialist of Corpus Christi January 1997 - October 1998
Skills
Sellers, Listings, Investment Properties, Real Estate, Buyers, Property, Negotiation, Sales, Leases, Leadership, Strategy, Training, Recruiting, Policy, Human Resources, Finance, Interviews, Relocation, First Time Home Buyers, Referrals, Employee Benefits, Salary, Personnel Selection, wage administration, New Hire Orientations, Background Checks, Terminations, Promotions, Resignations, Reprimands, Employee Training, Employee Recognition, Employee Recommendations, Employee Consultation, Wage & Hour, FMLA, Equal Employment..., Employee Relations, Employment Law, Employment Law..., Employment Verifications, Employment..., Hiring Employees, Employee Handbooks, Recruitment Advertising, College Recruiting, Internet Recruiting, Compensation & Benefit, Employee Surveys, Employee Grievance
Education
The University of Texas at Austin
The University of Texas at Austin
Texas A&M University-Corpus Christi 1995 — 1999
BBA, Human Resource Management
Del Mar College 1993 — 1995
AS, Computer Science
NC Division of Commerce April 2011 - Present
Focus Point Inc. May 2009 - December 2011
Special K Enrichment Inc April 2006 - March 2009
Convergys Corporation June 2006 - April 2008
Sitel Corporation May 2000 - June 2006
Education
Keller School of Business Management 2011 — 2013
MBA, Human Resources
Fayetteville State University 1992 — 1997
BS, Business Administration
Sutherland Global Services August 2015 - Present
InterMedi@ Marketing Solutions January 2014 - August 2015
Aegis Global June 2012 - December 2013
GCS September 2010 - June 2012
Quattro Direct December 2008 - September 2010
AAA Life Insurance Company July 2005 - December 2009
SITEL Corporation 1990 - 2005
National Liberty Corporation September 1985 - May 1990
Skills
CRM, Direct Marketing, Management, Marketing, Sales, Customer Experience, Insurance, Lead Generation, BPO, Call Centers, Outsourcing, Customer Acquisition, Telemarketing, Business Development, Account Management, Strategic Planning, Operations Management, Sales Process, New Business Development, Business Intelligence, Employee Benefits, Analytics, Vendor Management, Sales Management, Strategy, Customer Satisfaction, Salesforce.com, Call Center, Leadership, E-commerce, Inbound Marketing, Great Personality, Marketing Strategy, Customer Retention, Key Account Management, Team Leadership
Education
Ferris State University 1977 — 1982
B.S. Business, Marketing
garden city west
Emergency Service Partners, L.P. August 2009 - Present
Emergency Service Partners, L.P. September 2008 - August 2009
City of Austin 3-1-1 December 2007 - September 2008
IBM January 2005 - July 2007
International Business Machines (IBM) January 2005 - May 2007
SITEL Corporation July 1999 - December 2006
SITEL Corporation June 1999 - December 2004
The Body Shop March 1998 - March 2001
The Bombay Company April 1996 - March 1998
Skills
Microsoft Office, Hospitals, Customer Service, Strategic Planning, Team Building, Healthcare, Healthcare Management, Public Speaking, Project Management, Microsoft Excel, Microsoft Word, PowerPoint, Process Improvement, Program Management
Education
Texas State University 2004 — 2007
Bachelor's in Health Administration, Health Administration
Fashion Institute of Design & Merchandising 1989 — 1991
Associates of Arts, Interior Design
Keyera Database DeveloperTelventMarch 2009 - September 2009
Sitel Corporation May 2005 - January 2009
OAO Technologies 2003 - 2004
Shaw Communications 2001 - 2003
Education
Bow Valley College
Autocad Design Certification
DeVry Institute of Technology
Computer Security Certification
DeVry Institute of Technology
Computer Information Systems
SAIT
Database Administrator
Harland Financial Solutions August 2011 - Present
Harland Financial Solutions June 2006 - August 2011
The Buccaneer Hotel September 2004 - March 2006
Sitel Corporation January 2000 - January 2004
Skills
Customer Service, Sales, Leadership, Performance Management, Solution Selling, Account Management
Education
Eastern Oregon University
Bachelor of Science, Liberal Studies
Anthem, Inc. October 2013 - Present
Anthem, Inc. October 2009 - October 2013
Cahaba GBA Medicare October 2007 - July 2009
JCPenney May 2007 - October 2007
Knockout Pest Control August 2005 - February 2007
Nemesis Music Distribution July 2001 - August 2005
Sitel Corporation 1999 - 2001
Skills
Insurance, Employee Benefits, Claim, Health Insurance, Medicare, Microsoft Office, Customer Service, Software Documentation, Invoicing, Management, Brokers, Training, Lotus Notes, Access, Disability Insurance, Underwriting, ICD-9, Medical Coding, CPT, Strategic Planning, Policy, Databases, Auditing, Banking, Coaching, Microsoft Excel, Facebook, Healthcare, Healthcare Management, Inventory Management, 10 Key, Salesforce.com, Windows, Mentoring, Process Improvement, Call Centers, HIPAA, Public Speaking, CSS, CS90
Education
Oceanside High School 1994 — 1997
High School Diploma
American InterContinental University
Bachelor's degree, Health/Health Care Administration/Management
Valmont Industries May 2005 - Present
Sitel Corporation May 2003 - May 2005
Prairie Systems May 1998 - May 2003
Kutak Rock May 1988 - May 1998
Skills
Customer Service, Photoshop, Teaching, HTML, Negotiation, Team Building, Project Planning, Public Speaking, Team Leadership, Market Research, Social Media Marketing, Management, Marketing, Microsoft Office, Leadership, Budgets, Manufacturing, Process Improvement, New Business Development, Strategic Planning, Event Planning, Social Media, Project Management, Data Analysis
Education
Des Moines Area Community College 1980 — 1982
Associate's degree
KSW Environmental March 2015 - Present
Weatherford March 2013 - March 2015
Weatherford August 2012 - March 2013
WEATHERFORD CONTROLLED PRESSURE DRILLING October 2011 - August 2012
Weatherford April 2009 - October 2011
WEATHERFORD CONTROLLED PRESSURE DRILLING September 2007 - April 2008
SITEL CORPORATION July 2002 - September 2007
Skills
Drilling, Engineering, Petroleum, Oil/Gas, Pumps, Gas, Supervisory Skills, Oilfield, Operations Management, Project Planning, Fluids, Completion, Upstream, Project Management, Management, Energy, Onshore, Pressure, Well Control, Project Engineering, Offshore Drilling, Well Testing, Oil & Gas Industry, Drilling Engineering, Oil & Gas, Energy Industry
Education
Angelo State University 2000 — 2006
Bachelor, Science
Medical Plaza Mobile April 2013 - Present
It Works Global April 2012 - Present
Ace AC & Heating March 2009 - December 2012
Reese Contracting, Inc June 2004 - August 2007
NeoDyme/Driscoll Children's Hospital November 2000 - May 2004
APAC Customer Services May 1997 - July 2000
Sitel Corporation July 1996 - May 1997
Texas Department of Criminal Justice June 1994 - July 1996
Skills
Accounts Payable, Invoicing, Billing, Accounts Receivable, Payroll, Quickbooks, Payroll Processing, Data Entry, Expenses, Spreadsheets, Excel, Customer Service, Outlook, Budgeting, Word, Microsoft Office, Customer Relations, Office Management, Financial Reporting, Statements, PowerPoint, Access, Telephone Skills, Supervisory Skills, Payroll Taxes, Problem Solving, Cash, Payments, Preparation, QuickBooks, Auditing, Microsoft Word, Marketing, Microsoft Excel, Budgets, Financial Statements
Education
New Horizons Computer Learning Center
Del Mar College
Ross Collins Vocational Center
Vocational
Apple July 2012 - October 2014
AT&T August 2009 - July 2012
Blockbuster Media June 2009 - August 2009
Sitel Corporation December 2008 - April 2009
Oakstone Publishing, LLC March 2008 - November 2008
T-Mobile, USA July 2004 - November 2007
Media Services, Inc October 2000 - July 2004
Skills
HTML, Creative Writing, CSS, Customer Service, Web Design, Graphic Design, Troubleshooting, Adobe Acrobat, Windows, Microsoft Office, Word, Outlook, Photoshop, XHTML, Illustrator, Problem Solving, Customer Relations, Blogging, Technical Support, OS X, Microsoft Word
Education
Art Institute of Pittsburgh 2010 — 2013
Associates Degree, Web Design and Interactive Media
University of Alabama at Birmingham 1993 — 1997
English - Creative Writing Track
Self January 2001 - Present
American InterContinental University November 2005 - January 2010
Sitel Corporation November 2004 - February 2005
Intel September 2003 - August 2004
Schwan's Food Company September 2002 - May 2003
InFocus Systems June 2001 - September 2001
eTesting Labs February 1997 - December 2000
Global Village Communication September 1994 - February 1997
New City Communication February 1990 - September 1994
Education
Brooks Institute 1983 — 1986
Bachelor of Arts, Commercial Photography
College of San Mateo
Associate of Arts, Liberal Studies
University of Phoenix
Masters, Business Administration
Mulberry Fort Coaching and Consulting August 2011 - Present
National American University October 2013 - Present
Select Specialty Hospital March 2006 - May 2007
Mutual of Omaha February 2000 - March 2006
Methodist Hospital August 1999 - February 2000
Methodist Hospital May 1998 - August 1999
SITEL Corporation November 1995 - May 1998
Skills
Human Resources, Customer Service, Statistics, Policy Analysis, Air Force, Servers, Software Documentation, PowerPoint, Policy, Public Speaking, Coaching, Leadership
Education
Bellevue University 2010 — 2012
Master of Arts (MA), Communications Arts
Bellevue University 2008 — 2010
Bachelor of Arts (B.A.), Communications
Comcast Cable July 2007 - Present
Vistakon October 2000 - February 2002
Sitel Corporation October 1997 - December 1999
Skills
Telecommunications, VoIP, Call Centers, Wireless, IP, Direct Sales, Broadband, Customer Retention, Telephony, Customer Satisfaction, Account Management, Sales, Customer Experience, Solution Selling, Sales Management, Customer Service, Sales Operations, Team Leadership, Managed Services, Product Management
Education
Daytona State College
Vividly Beautiful, LLC July 2013 - Present
T-Mobile March 2013 - Present
Alltel Wireless February 2011 - December 2012
Macy’s October 2006 - April 2008
Sitel Corporation June 2005 - September 2006
Charter One Bank January 2003 - April 2005
Skills
Customer Service, Leadership, Microsoft Office, PowerPoint, Excel, Outlook, Microsoft Word, Credit, Banking, Sales, Customer Satisfaction, Finance, Loans, Data Entry, Mortgage Lending, Time Management, Marketing, Customer Retention
Education
Ashford University 2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Ashford University 2009 — 2013
Bachelor of Business Administration
PA Culinary 2000 — 2002
Associate's degree, Hotel, Restaurant Management
UnitedHealth Group July 2013 - Present
S.A.V.A (Self-Investment, Advocacy, Vision and Action) April 2011 - Present
Experian March 2013 - July 2013
Extend Health July 2012 - December 2012
PwC/Ultimate Staffing January 2012 - May 2012
The Westin January 2011 - December 2011
LIFETIME (Low-income Families Empowerment Through Education ) June 2010 - December 2010
U.S Census Bureau April 2010 - July 2010
Safeway, Inc January 2010 - April 2010
Sitel Corporation September 2009 - December 2009
Skills
Clerical Skills, Community Organizing, Customer Service, Customer Engagement, Customer Support, Non-profit..., Non-profits, Volunteering, Volunteer Recruiting, Administrative..., Office Administration, Microsoft Office, Food & Beverage, Community Outreach, Leadership Development, Program Development, Volunteer Management, Research, Fundraising, Grants, Event Planning, Event Management, Nonprofits, Strategic Planning, Higher Education, Program Management, Policy, Leadership, Public Speaking
Education
Mills College 2004 — 2007
N/A, Biochemistry
Mills College 2004 — 2007
Bachelors of Science, Biology
Grand Canyon University
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Georgia Regents University April 2014 - Present
Sharon Baptist Church September 2000 - Present
Georgia Regents Health System July 2013 - April 2014
Freelancer July 2012 - April 2014
BridgeView IT / ADP Contractor February 2012 - June 2012
Grayco Detention Equipment October 2010 - October 2011
CSRA Regional Educational Service Agency July 2007 - June 2010
Motion Industries November 2005 - July 2007
Comcast Cable June 2005 - September 2005
SITEL CORPORATION January 2003 - June 2005
Skills
Troubleshooting, Computer Hardware, Printers, Servers, A+ Certified, Deployment, Electronics, Software Installation, Computer Repair, Network Administration, XP, Operating Systems, Windows, Customer Service, Routers, Switches, Hardware, Windows Server, TCP/IP, Windows 7, Testing, System Administration, Customer Relations, Problem Solving, Linux, Cabling, Network Security, Laptops, Windows Server 2003, Microsoft Office, Firewalls, HTML, Word, PowerPoint, Administration, Team Leadership, Team Building, Office Equipment..., Equipment Repair, Electronics Repair, Electrical..., DC Circuits, Wiring Diagrams, Voltmeters, Testing Instruments, AC/DC, Capacitors, Resistors, Diodes, Transistors
Education
Ashford University 2010 — 2011
Bachelor, Social Science; Education Concentration
Augusta Tech 1988 — 1990
2 yearDiploma, Electronic Equipment Servicing
Cox Communications July 2013 - Present
Sitel Corporation March 2012 - July 2013
U.S. Census Bureau January 2010 - August 2010
Citibank December 1996 - December 2009
Skills
Data Entry, Direct Mail, Microsoft Office, Access, Microsoft Excel, Customer Service, Outlook, PowerPoint, Microsoft Word, Software Documentation, Data Analysis, Database Administration
Education
DeVry University 2010 — 2012
Bachelor of Applied Science (BASc), Technical Management, 3.941
Phillips Junior College 1994 — 1996
Associate, Business Management
Texas A&M University-Corpus Christi January 2014 - Present
Central Texas College October 2008 - August 2013
Fort Hood DFMWR June 2008 - October 2008
American Diabetes Association August 2004 - June 2008
CC Minority Business Development Co. (Grijalva & Allen PC) September 2000 - December 2004
SITEL Corporation January 1995 - September 2000
Education
Angelo State University 2013 — 2015
Bachelors in Security Studies, Border & Homeland Security
Central Texas College 2010 — 2013
Associate of Applied Science, Homeland Security and Emergency Management
Sitel Corporation December 2008 - Present
Resort Stay October 2008 - February 2009
REI October 2006 - July 2007
Education
El Camino College 2004 — 2005
Child Development
Xcenda 2012 - Present
Lash Group December 2008 - Present
Lash Group January 2008 - Present
Maersk Inc June 2008 - December 2008
Lash Group December 2007 - June 2008
CIGNA Healthcare April 2003 - February 2007
Sitel Corporation April 2002 - April 2003
YASNY Communication January 2001 - January 2002
Finish Line January 2000 - January 2001
Skills
Healthcare, Managed Care, Employee Benefits, Training, Oncology, Management, Medical Devices, Pharmaceutical Industry, Microsoft Office, Research, Medicare, Hospitals, Insurance, Healthcare Consulting, Medical Coding, Medicaid, Program Management
Education
Gardner-Webb University
Bachelor of Science, Sports Management
Minacs September 2009 - Present
Aditya Minacs Birla Customer Service January 2009 - Present
US Department of the Treasury December 2007 - 2008
Sitel August 1997 - December 2005
Sitel Corporation January 1999 - January 2005
Skills
Customer Service, Customer Relations, Customer Satisfaction
Education
National Louis University
BA, Applied Behavioral Science
Concordia University Texas
Hygrade Metal Moulding August 2006 - November 2013
NW Democracy Resources June 2006 - August 2006
Sitel Corporation September 2004 - October 2004
Matt Campbell Janitorial March 2004 - July 2004
Alpine Courier June 2000 - October 2002
North Clackamas School District February 1999 - June 2000
Lincoln County School district September 1998 - December 1998
Newport Glass January 1989 - July 1991
Coe Manufacturing March 1989 - August 1989
American Woodryers March 1987 - August 1987
Skills
Forklift Operator, Cycle Counting, Unloading, Organization, computers, Sorting, Shipping, Management
Education
Eastern Oregon University 1992 — 1997
Multi-disciplinary studies, Elementary Education and Teaching
Kenneth S. Nugent, P.C. Attorneys at Law August 2013 - September 2014
Work at home August 2012 - 2013
City of Savannah March 2010 - September 2010
AASU 2009 - 2009
SITEL CORPORATION September 2005 - March 2006
BRANCH BANKING & TRUST Hopkinsville KY November 2002 - March 2004
United States Marine Corps January 1994 - December 1997
Skills
Efficient with..., Credit, Insurance, Software Documentation, Teamwork, Training, Leadership, Accounts Receivable, Management, Team Leadership, Finance, Team Building, Analysis, Sales, Budgets, Office Administration, Cash Management, Payroll, Loans, Office Management, Coaching, Accounting, Human Resources
Education
American InterContinental University 2015 — 2016
Bachelor’s Degree, Business Administration and Management, General
Kaplan University 2013 — 2014
Bachelor of Applied Science (BASc), Legal Studies, General, 3.8
Armstrong State University 2008 — 2009
Certificate, Basic Paralegal Studies
American InterContinental University 2004 — 2005
Associate of Arts (AA), Business Administration and Management, General
Sitel Corporation October 2011 - Present
Education
Angelo State University 2006 — 2010
BS, Mathematics
San Angelo Central High School 2003 — 2006
vacation tree January 2011 - July 2011
Consumer credit card service May 2007 - May 2010
Advanced Intergrated January 2008 - May 2009
Sitel corporation December 2006 - May 2007
Mrc Group October 2005 - February 2006
Union Rescue Mission April 1996 - November 2004
TCS CORPORATION March 1992 - December 1994
Skills
Social Media, Customer Service, Microsoft Excel, PowerPoint, Email Marketing, Phone Skills, Telemarketing, Clerical Skills, Word Processing, Highly motivated...
Education
Help of southern Nevada work readiness program 2013 — 2013
certificate received, Workforce Development and Training, n/a
InterCoast Colleges-Burbank 2002 — 2003
certificate, paralegal, 3.2
TMS Health, a Xerox Company March 2011 - Present
Office Depot May 2008 - March 2011
Influent Inc May 2004 - April 2008
Inktel March 2003 - May 2004
SITEL Corporation December 2001 - March 2003
Bisk Education February 2000 - December 2001
Time Customer Service November 1998 - February 2000
Sturner & Klein August 1997 - November 1998
SITEL Corporation October 1993 - July 1997
United States Air Force October 1985 - September 1993
Skills
Call Centers, Account Management, Strategic Planning, BPO, Team Building, Sales Management, Customer Service, Sales, Sales Operations, Outsourcing, Vendor Management, Process Improvement, CRM, Management, Operations Management, New Business Development, Business Development, Team Leadership, Telecommunications, Business Strategy, Performance Management, B2B, Telemarketing, Budgets, Program Management, Training, Recruiting, Customer Experience, Customer Retention, Selling, Solution Selling, Workforce Management, Leadership, Customer Satisfaction, Strategy, Cross-functional Team...
Education
Community College of the Air Force 1985 — 1987
Associate Degree, Financial Management
University of Maryland University College 1982 — 1983
Business Administration and Management, General
Marianna Industries March 2008 - Present
SITEL Corporation, May 2005 - May 2007
Rod Kush Furniture November 2000 - August 2006
Pacesetter Corporation, September 2001 - May 2005
Skills
Customer Service, Leadership, Payroll, Accounts Receivable, Accounts Payable
Education
Central Community College 1982 — 1984
Accounting
O'Neill Public High School 1978 — 1978
Texas Workforce Commission September 2012 - Present
Sitel Corporation August 2011 - July 2012
Best Buy November 2004 - August 2010
US Army April 1995 - May 2004
Skills
Business Process, Business, Small Business, Public Speaking
Education
Huston-Tillotson University 2013 — 2015
Bachelor’s Degree, Business Administration and Management, General, 3.53
Austin Community College 2009 — 2011
Associate’s Degree, Business Administration and Management, General
UNITED STATES NAVY December 2013 - Present
UNITED STATES NAVY April 2012 - December 2013
UNITED STATES NAVY, May 2007 - July 2011
SITEL CORPORATION July 2003 - August 2004
Skills
Geography, Team Leadership, Analytical Software, Scientific..., Meteorology, Geological Mapping, Oceanography, Data Analysis, Data Management, Interpersonal..., Training, Troubleshooting, Staff Development, Military Operations, Interpersonal..., Military
Education
Aerographer's Mate C-School 2011 — 2012
Forecasting
Georgia Southern University 2001 — 2006
Bachelor's Degree, Chemistry
UNITED STATES NAVY Continuing Education
Sitel Corporation August 1996 - August 1998
Skills
I have excellent...
Education
Georgia Northwestern Technical College 2014 — 2015
Armuchee High School 1984 — 1988
United States Steel Corporation January 2015 - Present
Highmark Blue Cross Blue Shield July 2012 - December 2014
La Quinta Inns & Suites May 2011 - July 2012
Walmart April 2006 - March 2011
Sitel Corporation February 2004 - March 2005
Skills
Customer Service, Pension Administration, Customer Loyalty, Management, Problem Solving
Education
Community College of Beaver County 2001 — 2002
Associate's degree, Business Administration and Management, General