Sitel (formerly ClientLogic)

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Sitel (formerly ClientLogic) Employees

Employee
Years
Job
Industry
Tom Ashworth Tom Ashworth Kansas City, Missouri Area Details
Tom Ashworth's Sitel (formerly ClientLogic) Experience January 1999 - September 1999
Job Senior Manager, Strategic Diversity Management, CVS Health
Industry Human Resources
Experience
CVS Health  October 2009 - Present
CVS/Caremark  November 2005 - September 2009
Progressive Insurance  September 1999 - November 2005
Sitel (formerly ClientLogic)   January 1999 - September 1999
Gateway  May 1995 - January 1999
Hyatt Hotels Corporation  June 1991 - June 1995

Skills
Organizational..., Employee Relations, Diversity, Recruiting, College Recruiting, Training, Training Delivery, Project Management, Project Delivery, Community Engagement, Community Outreach, Communication, Social Media, Succession Planning, Start-ups, Culture Change, Program Management, Human Resources, Talent Acquisition, Coaching, Leadership Development, Management, Conflict Resolution, Leadership, Workforce Planning, Deferred Compensation

Education
Baker University   1994 — 1996
Masters, Management

Syracuse University   1987 — 1991
BS, Speech Communication

Chris Browning Chris Browning Barboursville, West Virginia Details
Chris Browning's Sitel (formerly ClientLogic) Experience August 2009 - February 2010
Job Director of Operations at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel  May 2012 - Present
StarTek  March 2011 - May 2012
Sykes  February 2010 - April 2011
SiTEL (formerly ClientLogic)   August 2009 - February 2010
SiTEL (formerly ClientLogic)   July 2006 - February 2010
Sitel (formerly ClientLogic)   November 2005 - July 2006
Sitel, formerly ClientLogic  December 2001 - November 2005
Sitel, formerly ClientLogic  May 2000 - December 2001
Data Solutions International   October 1999 - April 2000

Skills
Call Center, Customer Service, Technical Support, Management, Sales, Strategy, Finance, Isp, Workforce Management, BPO, Outsourcing, Customer Satisfaction, Business Process..., Avaya, Operations Management, Change Management, Telecommunications, Cross-functional Team..., CRM, Strategic Partnerships, Customer Experience, Call Centers, Performance Management, Six Sigma, Process Improvement, Vendor Management, Service Delivery, Sales Operations, Offshoring, Contact Centers

Education
Marshall University   1994 — 1998

Huntington Junior College of Business
ASSOCIATE DEGREE, BUSINESS MANAGEMENT; BUSINESS MANAGEMENT/ MIS

Rachel Rybicki Rachel Rybicki Buffalo/Niagara, New York Area Details
Rachel Rybicki's Sitel (formerly ClientLogic) Experience 2000 - Present
Job Director of Account Operations at Sitel
Industry Outsourcing/Offshoring
Experience
SiTEL (formerly CLiENTLOGIC)   2000 - Present
Sitel  2000 - 2010
Sitel  2000 - 2010

Skills
BPO, Contact Centers, Performance Metrics, Call Center, Service Delivery, Call Centers, Outsourcing, Contract Negotiation, Team Management, Cross-functional Team..., Avaya, Workforce Management, Customer Satisfaction, Telecommunications, Operations Management, Customer Experience, Customer Retention, Inbound Marketing, Vendor Management

Education
State University of New York College at Buffalo   1994 — 1998
Bachelor's degree, Communication, General

Ann Harts Ann Harts Kansas City, Missouri Area Details
Ann Harts's Sitel (formerly ClientLogic) Experience April 2006 - February 2009
Job Principal at Cresa Global Site Location & Incentives
Industry Commercial Real Estate
Experience
Cresa Global Site Location & Incentive Services   April 2015 - Present
Nearshore Executive Alliance   June 2012 - Present
Twin Valley Telephone / ISG Technololgy   August 2012 - Present
HartsGroup, Inc   January 2000 - Present
Hickey & Associates, LLC   August 2011 - March 2015
Sitel (formerly ClientLogic)   April 2006 - February 2009
Manhattan Area Chamber of Commerce  1996 - 2000
BankWestern   1985 - 1991

Education
Kansas State University

University of Oklahoma
Economic Development Institute

Paul Marino Paul Marino New Albany, Ohio Details
Paul Marino's Sitel (formerly ClientLogic) Experience 1990 - 1999
Job Contact Centers • Operations • Client Services • Customer Service • Technical Support • Strategy • Leadership
Industry Outsourcing/Offshoring
Experience
Contact Center Industry   2006 - Present
Sequent  2007 - 2011
PCM (formerly SARCOM Inc.)   2002 - 2006
Adita Birla Minacs (formerly Transworks)   2001 - 2002
InTelegy   1999 - 2001
SITEL (formerly ClientLogic)   1990 - 1999

Skills
Strategy, Call Centers, Customer Service, Process Improvement, Account Management, Management, Leadership Development, Change Management, Cross-functional Team..., Outsourcing, CRM, Business Development, Leadership, Training, Team Building, Human Resources, Coaching, Project Management, Customer Satisfaction, Strategic Planning, Vendor Management, Performance Management, BPO, Team Leadership

Education
Canisius College   1990 — 1992
MBA Courses, Management

State University of New York College at Fredonia   1985 — 1989
BS Business Administration, Marketing

Jeffrey Fajgenbaum Jeffrey Fajgenbaum Greater Nashville Area Details
Jeffrey Fajgenbaum's Sitel (formerly ClientLogic) Experience November 2004 - May 2007
Job Consultant Project Manager
Industry Information Technology and Services
Experience
Independent  October 2013 - Present
MMY Consulting  October 2011 - June 2013
Avaya  May 2007 - September 2009
Sitel (Formerly Clientlogic)   November 2004 - May 2007
Podis and Podis, Attorneys at Law   May 2003 - November 2004
Lucent Technologies, Inc.   1998 - 2002
Cisco Systems, Inc.   1991 - 1998

Skills
Negotiation, Telecommunications, Mediation, Mergers, Call Center, Vendor Management, PMP, Call Centers, IT Service Management, Project Planning, Management, Project Management, Business Development, ITIL, Mergers & Acquisitions, Business Process..., Program Management, Strategic Planning, Business Analysis

Education
PDRS   2003 — 2003
Mediation Triad Certification for Rule 31 Tennessee Supreme Court Listing, Civil, Family and Domestic Violence Mediation

Stevens Institute of Technology   1998 — 1999
Master's Certification, Project Management

City University of New York   1979 — 1983
BS, Business Law

Emily Millar Emily Millar Greater Seattle Area Details
Emily Millar's Sitel (formerly ClientLogic) Experience January 2002 - January 2008
Job SVP, Client Solutions & Strategy at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek  August 2013 - Present
StarTek  December 2011 - Present
TELUS International  February 2010 - November 2011
Stream Global Services  April 2008 - March 2009
Sitel (formerly ClientLogic)   January 2002 - January 2008
Adobe Systems  September 1999 - April 2001
Adobe Systems  1998 - 1999
Claris Corporation (Apple Computer Subsidiary)   1992 - 1998
Apple Computer  1990 - 1992

Skills
Leadership, Vendor Management, Contact Centers, CRM, Outsourcing, Business Development, BPO, Program Management, Call Centers, SaaS, Enterprise Software, Management, Customer Experience, Team Management, Operations Management, Telecommunications, Account Management, Lead Generation, Strategic Planning, Strategy, Customer Satisfaction, Start-ups, Strategic Partnerships, Training, Solution Selling, Customer Retention, Professional Services, Business Intelligence, Sales Management, Service Delivery, Sales Process

Education
University of Northern Iowa
Bachelor of Arts, Business

Sam Bloomfield Sam Bloomfield Greater Boston Area Details
Sam Bloomfield's Sitel (formerly ClientLogic) Experience March 2003 - February 2007
Job Global Contact Center Consulting, Managing Director, Triadic Group LLC
Industry Management Consulting
Experience
Triadic Group LLC   2011 - Present
1Brick LLC   2011 - 2014
Telwares  March 2007 - December 2011
Sitel (formerly ClientLogic)   March 2003 - February 2007
Sitel (formerly ClientLogic)   January 2004 - December 2004
Sitel (formerly ClientLogic)   March 2003 - December 2003
Protocol Marketing  2002 - 2003
Digitas  June 1992 - February 2002
Age Wave  1997 - 2000

Education
Harvard University
AB with Honors

D'Amore-McKim School of Business at Northeastern University
MBA

Channing Rollo Channing Rollo Chicago, Illinois Details
Channing Rollo's Sitel (formerly ClientLogic) Experience April 2002 - June 2004
Job Global Head of Marketing at The Highland Group
Industry Management Consulting
Experience
The Highland Group  December 2012 - Present
The Highland Group  August 2011 - December 2012
Florida Power & Light (FPL)   October 2008 - August 2011
Alexander Proudfoot (formerly Proudfoot Consulting)   February 2008 - October 2008
Alexander Proudfoot (formerly Proudfoot Consulting)   January 2008 - October 2008
Alexander Proudfoot (formerly Proudfoot Consulting)   April 2006 - January 2008
The Maverick Group  June 2004 - December 2005
Sitel (formerly ClientLogic)   April 2002 - June 2004
Sitel (formerly ClientLogic)   October 2000 - April 2002
Sitel (formerly ClientLogic)   March 2000 - October 2000

Skills
Strategic Planning, Market Research, Business Development, Public Relations, Thought Leadership, Market Analysis, Strategy, Marketing Communications, Management Consulting, Direct Marketing, Email Marketing, Program Management, Business Strategy, Mergers & Acquisitions, Media Relations, Marketing, Corporate Communications, Public Speaking, Sales, Marketing Research, Business Intelligence, Cross-functional Team..., Strategic Partnerships, Sales Operations, Consulting, Leadership, Team Building, Start-ups, Business Planning, B2B, CRM, Management, Change Management, Competitive Analysis, Marketing Strategy, New Business Development, Lead Generation, Analytics, Executive Management, Product Marketing, Analysis, Team Leadership, Marketing Management, Business Process..., Business Analysis

Education
Vanderbilt University - Owen Graduate School of Management   2003 — 2003

University of Florida   1996 — 1999
BA

University of Southern California   1995 — 1996

John Licata John Licata Kansas City, Missouri Area Details
John Licata's Sitel (formerly ClientLogic) Experience March 1999 - June 2001
Job CRM Architect
Industry Information Technology and Services
Experience
Value Stream Consulting   October 2002 - Present
Idealist Consulting  September 2006 - Present
EBS – Electronic Business Solutions – Kansas City   August 2001 - October 2002
Eureka Consulting Services   January 2000 - June 2001
Sitel (formerly ClientLogic)   March 1999 - June 2001
Diebold  April 1994 - March 1999
Data Center  September 1989 - April 1994
Data Center  August 1988 - September 1989
Diebold  July 1981 - August 1988
United States Air Force  April 1978 - May 1981

Skills
Business Analysis, Salesforce.com, Cloud Computing, CRM, Project Management, Program Management, Databases, Strategic Planning, SaaS, Requirements Analysis, Software Project..., Consulting, Enterprise Software, Integration, Business Intelligence, Agile Project Management, Foundations

Education
Wichita State University   1981 — 1985
BBA

State University of New York College at Geneseo   1969 — 1971

CRM vendor training and certifications
Multiple CRM systems including: Frontrange, Microsoft, Sage and Salesforce.com

International Association of Sales Process Consultants (IASPC)
Certified Sales Process Consutant

The Association for Information and Management (AIIM)
Business Process Management Practitioner

Philip Deaton Philip Deaton Oklahoma City, Oklahoma Area Details
Philip Deaton's Sitel (formerly ClientLogic) Experience 2003 - 2005
Job Banking Center Manager at Bank of America
Industry Financial Services
Experience
Bank of America  October 2012 - Present
Sitel  September 2009 - October 2012
Sitel  January 2008 - August 2009
Sitel  July 2002 - January 2008
Sitel (formerly ClientLogic)   2003 - 2005
Sitel (formerly ClientLogic)   2002 - 2004
Sitel  August 2000 - June 2002

Skills
Six Sigma, Green Belt, Customer Satisfaction, Continuous Improvement, Workforce Management, BPO, COPC, Call Centers, Operations Management, CRM, Training, Process Improvement, Quality Assurance, Management, Leadership

Education
Rose State College
Business Administration

University of Oklahoma

Gerald (Jerry) Kinnick Gerald (Jerry) Kinnick San Diego, California Details
Gerald (Jerry) Kinnick's Sitel (formerly ClientLogic) Experience October 2004 - May 2009
Job Senior Vice President Finance at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel  March 2014 - Present
Sitel  August 2012 - March 2014
Sitel  August 2011 - September 2012
Sitel  May 2010 - August 2011
Sitel  May 2009 - September 2010
Sitel (formerly ClientLogic)   October 2004 - May 2009
Gateway Computers  November 2002 - October 2004
DIRECTV  August 2000 - October 2002

Skills
Customer Experience, Leadership, Workforce Management, BPO, Call Center Development, Call Center, Outsourcing, Contact Centers, Inbound Marketing, Service Delivery, Offshoring, Vendor Management, P&L Responsibility, Outsourcing Management, Operational Excellence, Customer Satisfaction, Contact Center..., Call Centers, Customer Retention, Account Management, Process Improvement, Management, CRM, Telecommunications, Strategy, P&L Management

Education
San Diego State University-California State University   2012 — 2014
Master of Business Administration (M.B.A.), International Business

Oral Roberts University   1990 — 1994
BA, Psychology & Communications

Jim Jenks Jim Jenks Greater Chicago Area Details
Jim Jenks's Sitel (formerly ClientLogic) Experience 2009 - 2010
Job Consultant at Triadic Group
Industry Outsourcing/Offshoring
Experience
Triadic Group   November 2013 - Present
StarTek  January 2011 - October 2013
SiTEL (formerly ClientLogic)   2009 - 2010
Earthlink  2006 - 2009
Willow CSN  2004 - 2005

Skills
BPO, Vendor Management, Operations Management, Client Services, Call Center, Performance Management, Process Improvement, Customer Service, People Management, Offshoring, Call Center Development, Management, Financial Services, Call Centers, Team Leadership, Business Process..., Account Management, Employee Relations, CRM, Leadership, Service Delivery, Outsourcing, Team Management, Workforce Management, Contact Centers, Six Sigma, New Business Development, Change Management, Customer Experience, Customer Satisfaction, IEX, Avaya, Contact Center..., Inbound Marketing, Customer Retention, IVR, Transition Management, Telecommunications, Contact Center..., Telemarketing, Sla, COPC, Outsourcing Management, Technical Support, ACD

Education
California State University-Dominguez Hills
MBA

University of California, Santa Barbara
BA, History

Angela Guillory Angela Guillory Greater Nashville Area Details
Angela Guillory's Sitel (formerly ClientLogic) Experience February 2009 - February 2011
Job Manager, Quality Analytics Customer Care at Asurion
Industry Outsourcing/Offshoring
Experience
Asurion  March 2013 - Present
Asurion  February 2011 - March 2013
Sitel (Formerly Clientlogic)   February 2009 - February 2011
Sitel (Formerly Clientlogic)   March 2008 - February 2009
Sitel (Formerly Clientlogic)   March 2006 - March 2008
Comcast  April 2002 - January 2006
Comcast  June 2000 - April 2002
Comcast  February 1998 - June 2000

Skills
Microsoft Office, Essbase

Education
Lipscomb University   2001 — 2003

The University of Memphis
M.S. Degree, Consumer Economics

University of Notre Dame
B.A. Degree, French Language and Literature

Nathan Pulley Nathan Pulley Greater Atlanta Area Details
Nathan Pulley's Sitel (formerly ClientLogic) Experience 1998 - 2000
Job Manager, Customer Care Cox Business Corporate at Cox Communications
Industry Telecommunications
Experience
Cox Communications  March 2012 - Present
Cox Communications  2004 - March 2012
Sitel (Formerly ClientLogic)   1998 - 2000

Skills
Telecommunications, Call Center, Vendor Management, VOD, Broadband, Management, Telephony, VoIP, Troubleshooting, Product Management, Wireless, Account Management, Integration, Routers, IP, Customer Satisfaction, Network Administration, Technical Support, IT Management, Call Centers, Networking, Windows Server, Data Center, Customer Experience, Cabling, Customer Retention

Education
University of Nevada-Las Vegas   2004 — 2007
BA, Psychology

Christine Procknal Christine Procknal Buffalo/Niagara, New York Area Details
Christine Procknal's Sitel (formerly ClientLogic) Experience 2002 - 2010
Job Retired Operations Management Professional
Industry Consumer Services
Experience
VertaSource, LLC - Website Design & Development Company   November 2010 - May 2012
Sitel (formerly ClientLogic)   2002 - 2010
ClientLogic  2000 - 2002
ClientLogic/Softbank Services/Upgrade Corp,   1993 - 2000

Skills
Team Building, Financial Analysis, Project Management, Business Process..., SDLC, Management, Leadership, Operations Management, Customer Service, Budgets, Project Planning, Call Center, Human Resources, Call Centers, Change Management, Customer Satisfaction, Outsourcing, Process Improvement, Quality Assurance, Strategy, Vendor Management

Education
Canisius College
MBA, Finance