SOCAP International
Industry: Nonprofit organization
DescriptionThe Society of Consumer Affairs Professionals in Business, also known as SOCAP International, is a trade organization which represents the profession of customer care across all industries." It was founded in 1973. Headquarters: Alexandria, VA Founded: 1973
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SOCAP International Employees
Employee
Years
Job
Industry
Josh Reeves (Top 1% Viewed)1,200+ Josh Reeves (Top 1% Viewed)1,200+'s SOCAP International Experience January 2010 - January 2012
Job Channel Sales Manager at TXU Energy
Industry Utilities
Experience
TXU Energy June 2014 - Present
Call center leadership positions May 1998 - Present
Entero Solutions March 2010 - 2014
Contract- TenantAccess February 2012 - October 2012
SOCAP International January 2010 - January 2012
Skills
Leadership, Contract Negotiation, Leadership Development, Sales, Strategic Thinking, Call Center, BPO, Vendor Management, Operations Management, Purchasing, Customer Satisfaction, Recruiting, Call Centers, Program Management, Start-ups, Management, Executive Management, Business Development, Strategy, Change Management, Process Improvement, Strategic Planning, Account Management, Telecommunications, Team Building, Training, Team Leadership, Quality Assurance, Customer Service, Project Planning, Sales Management, Outsourcing, CRM, Marketing, Coaching, Customer Retention, New Business Development, Team Management, Strategic Partnerships, B2B, Budgets, International Business, Global Sourcing, Customer Experience, Business Strategy, Cross-functional Team..., Performance Management, P&L Management
Education
Texas A&M University-Commerce 2014 — 2016
Master's Degree, MSF
Grand View College 1996 — 2000
Finance
University of Phoenix
Finance
TXU Energy June 2014 - Present
Call center leadership positions May 1998 - Present
Entero Solutions March 2010 - 2014
Contract- TenantAccess February 2012 - October 2012
SOCAP International January 2010 - January 2012
Skills
Leadership, Contract Negotiation, Leadership Development, Sales, Strategic Thinking, Call Center, BPO, Vendor Management, Operations Management, Purchasing, Customer Satisfaction, Recruiting, Call Centers, Program Management, Start-ups, Management, Executive Management, Business Development, Strategy, Change Management, Process Improvement, Strategic Planning, Account Management, Telecommunications, Team Building, Training, Team Leadership, Quality Assurance, Customer Service, Project Planning, Sales Management, Outsourcing, CRM, Marketing, Coaching, Customer Retention, New Business Development, Team Management, Strategic Partnerships, B2B, Budgets, International Business, Global Sourcing, Customer Experience, Business Strategy, Cross-functional Team..., Performance Management, P&L Management
Education
Texas A&M University-Commerce 2014 — 2016
Master's Degree, MSF
Grand View College 1996 — 2000
Finance
University of Phoenix
Finance
Patrick O'Shea Patrick O'Shea's SOCAP International Experience October 2009 - December 2012
Job Board of Directors at PACE (Professional Association of Customer Engagement)
Industry Oil & Energy
Experience
PACE (Professional Association of Customer Engagement) January 2012 - Present
TXU October 2011 - Present
SOCAP International October 2009 - December 2012
Comerica Bank August 2007 - October 2011
ViewPoint Bank 2005 - 2007
Monitronics International 2002 - 2004
AmeriCredit 2001 - 2003
Wells Fargo 2000 - 2001
Skills
Leadership, Sales Management, Customer Satisfaction, Customer Service, Call Center, Tele-Sales Process and..., Call Center Sales..., Customer Relations, Sales, Strategic Planning, Team Building, Vendor Management
Education
Amberton University 2008 — 2010
Masters of Science, Management
University of Arizona 1982 — 1986
Bachelor of Arts, Communications
Cornell University
Certificate, Executive Leadership
Villanova University
Certificate, Project Management
PACE (Professional Association of Customer Engagement) January 2012 - Present
TXU October 2011 - Present
SOCAP International October 2009 - December 2012
Comerica Bank August 2007 - October 2011
ViewPoint Bank 2005 - 2007
Monitronics International 2002 - 2004
AmeriCredit 2001 - 2003
Wells Fargo 2000 - 2001
Skills
Leadership, Sales Management, Customer Satisfaction, Customer Service, Call Center, Tele-Sales Process and..., Call Center Sales..., Customer Relations, Sales, Strategic Planning, Team Building, Vendor Management
Education
Amberton University 2008 — 2010
Masters of Science, Management
University of Arizona 1982 — 1986
Bachelor of Arts, Communications
Cornell University
Certificate, Executive Leadership
Villanova University
Certificate, Project Management
Michele Jaffe Michele Jaffe's SOCAP International Experience 2009 - 2011
Job Founder/Director of Sales & Marketing at PREP
Industry Food & Beverages
Experience
PREP Cook Create Connect January 2013 - Present
PREP 2012 - 2013
Coaching Systems - Performance Driven Training Solutions January 2003 - December 2012
SOCAP International 2009 - 2011
SOCAP 2009 - 2010
Buckhead America October 2000 - January 2002
Lodgian January 1996 - September 2000
Marriott International August 1988 - December 1995
Skills
Balanced Scorecard, Coaching, Call Center, Process Improvement, Customer Satisfaction, Performance Management, Training & Development, Sales, New Business Development, Call Centers, Training, Strategic Planning, Team Building, Marketing Strategy, Management, Program Management
Education
Bradley University 1980 — 1984
BS, Communications, Public Relations, Marketing
PREP Cook Create Connect January 2013 - Present
PREP 2012 - 2013
Coaching Systems - Performance Driven Training Solutions January 2003 - December 2012
SOCAP International 2009 - 2011
SOCAP 2009 - 2010
Buckhead America October 2000 - January 2002
Lodgian January 1996 - September 2000
Marriott International August 1988 - December 1995
Skills
Balanced Scorecard, Coaching, Call Center, Process Improvement, Customer Satisfaction, Performance Management, Training & Development, Sales, New Business Development, Call Centers, Training, Strategic Planning, Team Building, Marketing Strategy, Management, Program Management
Education
Bradley University 1980 — 1984
BS, Communications, Public Relations, Marketing
Josh Viel's SOCAP International Experience January 2012 - Present
Job Sales Executive, Contact Center & BPO Services
Industry Outsourcing/Offshoring
Experience
The RDI Corporation September 2008 - Present
SOCAP International January 2012 - Present
Model Graphics & Media, Inc September 2006 - September 2008
Education
University of Cincinnati College of Business 2002 — 2007
Marketing and International Business, Cum. GPA 3.30, Business Administration and Management, General
The RDI Corporation September 2008 - Present
SOCAP International January 2012 - Present
Model Graphics & Media, Inc September 2006 - September 2008
Education
University of Cincinnati College of Business 2002 — 2007
Marketing and International Business, Cum. GPA 3.30, Business Administration and Management, General
Nicholas Blanchette Nicholas Blanchette's SOCAP International Experience August 2012 - June 2014
Job Membership and Meetings Coordinator at The National Stone Sand and Gravel Association
Industry Marketing and Advertising
Experience
The National Stone Sand and Gravel Association June 2014 - Present
University of New Hampshire Alumni Association June 2013 - Present
SOCAP International August 2012 - June 2014
National Hispanic Medical Association January 2012 - August 2012
Regaalo, Inc January 2011 - October 2011
Office of the Senior Vice Provost for Research January 2011 - May 2011
New Hampshire Public Television October 2010 - May 2011
Amoskeag Business Incubator August 2010 - December 2010
University of New Hampshire August 2010 - December 2010
University of New Hampshire August 2008 - May 2009
Skills
Event Planning, Email Marketing, Non-profits, Microsoft Office, Social Media Marketing, Event Management, Constant Contact, Photoshop, QuickBooks, Google Analytics, Prezi, NetForum, SurveyMonkey
Education
University of New Hampshire 2007 — 2011
B.S, Business Administration; Marketing, 3.57
The National Stone Sand and Gravel Association June 2014 - Present
University of New Hampshire Alumni Association June 2013 - Present
SOCAP International August 2012 - June 2014
National Hispanic Medical Association January 2012 - August 2012
Regaalo, Inc January 2011 - October 2011
Office of the Senior Vice Provost for Research January 2011 - May 2011
New Hampshire Public Television October 2010 - May 2011
Amoskeag Business Incubator August 2010 - December 2010
University of New Hampshire August 2010 - December 2010
University of New Hampshire August 2008 - May 2009
Skills
Event Planning, Email Marketing, Non-profits, Microsoft Office, Social Media Marketing, Event Management, Constant Contact, Photoshop, QuickBooks, Google Analytics, Prezi, NetForum, SurveyMonkey
Education
University of New Hampshire 2007 — 2011
B.S, Business Administration; Marketing, 3.57
Christina (Snowden) Thomas, CAE's SOCAP International Experience July 2012 - January 2015
Job Senior Manager, Member Services at Airports Council International North America
Industry Nonprofit Organization Management
Experience
Airports Council International - North America February 2015 - Present
SOCAP International July 2012 - January 2015
School Nutrition Association - National September 2008 - June 2012
School Nutrition Association October 2006 - August 2008
Skills
Non-profits, Strategic Planning, Marketing, Management, Fundraising, Nonprofits, Strategy, Event Management, Research, Editing, Microsoft Excel, Social Networking, Marketing Communications, Event Planning, Project Management, Budgets, Leadership, Marketing Strategy, Social Media, Team Leadership, Committed to..., Administration, Public Relations, Public Speaking, Microsoft Office, Volunteer Management, Training, Team Building, Community Outreach, Proposal Writing, Recruiting, Customer Service, Program Management
Education
Washington and Lee University 2002 — 2006
BS, Business Administration
ASAE Future Leaders
University of Maryland University College
Airports Council International - North America February 2015 - Present
SOCAP International July 2012 - January 2015
School Nutrition Association - National September 2008 - June 2012
School Nutrition Association October 2006 - August 2008
Skills
Non-profits, Strategic Planning, Marketing, Management, Fundraising, Nonprofits, Strategy, Event Management, Research, Editing, Microsoft Excel, Social Networking, Marketing Communications, Event Planning, Project Management, Budgets, Leadership, Marketing Strategy, Social Media, Team Leadership, Committed to..., Administration, Public Relations, Public Speaking, Microsoft Office, Volunteer Management, Training, Team Building, Community Outreach, Proposal Writing, Recruiting, Customer Service, Program Management
Education
Washington and Lee University 2002 — 2006
BS, Business Administration
ASAE Future Leaders
University of Maryland University College
Brian Cheung Brian Cheung's SOCAP International Experience January 2010 - July 2013
Job Web Developer at American Society for Engineering Education
Industry Information Technology and Services
Experience
American Society for Engineering Education July 2013 - Present
Veredus July 2013 - December 2013
SOCAP International January 2010 - July 2013
SOCAP International January 2010 - January 2012
National Association of State Budget Officers July 2007 - January 2010
United States Department of Justice January 2007 - May 2007
National Asian Pacific American Bar Association July 2006 - January 2007
National Asian Pacific American Bar Association July 2006 - January 2007
The George Washington University January 2004 - January 2005
Skills
Ruby, Ruby on Rails, Objective-C, Xcode, HTML, CSS, HAML, JavaScript, MySQL, Social Media Marketing, Social Media, Marketing, Event Planning, Management, Strategy, Project Management, Program Management, Customer Service, Nonprofits, Training, Strategic Planning, Advertising, Non-profits, Facebook, Customer Experience, Process Improvement, Digital Marketing, Customer Satisfaction, Public Speaking, Team Building, Editing, Proposal Writing, Community Outreach, Curating
Education
The George Washington University 2003 — 2007
BA
The George Washington University 2003 — 2007
Bachelor of Arts (B.A.)
American Society for Engineering Education July 2013 - Present
Veredus July 2013 - December 2013
SOCAP International January 2010 - July 2013
SOCAP International January 2010 - January 2012
National Association of State Budget Officers July 2007 - January 2010
United States Department of Justice January 2007 - May 2007
National Asian Pacific American Bar Association July 2006 - January 2007
National Asian Pacific American Bar Association July 2006 - January 2007
The George Washington University January 2004 - January 2005
Skills
Ruby, Ruby on Rails, Objective-C, Xcode, HTML, CSS, HAML, JavaScript, MySQL, Social Media Marketing, Social Media, Marketing, Event Planning, Management, Strategy, Project Management, Program Management, Customer Service, Nonprofits, Training, Strategic Planning, Advertising, Non-profits, Facebook, Customer Experience, Process Improvement, Digital Marketing, Customer Satisfaction, Public Speaking, Team Building, Editing, Proposal Writing, Community Outreach, Curating
Education
The George Washington University 2003 — 2007
BA
The George Washington University 2003 — 2007
Bachelor of Arts (B.A.)
Blake Morgan Blake Morgan's SOCAP International Experience December 2012 - Present
Job Forbes Columnist, Customer Experience Adviser
Industry Marketing and Advertising
Experience
Flight Digital July 2015 - Present
SOCAP International December 2012 - Present
Intel Corporation June 2013 - July 2015
Artemis November 2010 - June 2013
Linqia January 2012 - May 2012
blueKiwi Software July 2010 - January 2011
Toastmasters International July 2009 - July 2010
Customer Management IQ May 2008 - July 2010
IQPC September 2005 - May 2008
Skills
Social Media, Social Networking, Start-ups, Social Media Marketing, Online Communities, Public Relations, Public speaking, food industry, CRM, Digital Marketing, Public Speaking, Project Management, Content Strategy, Marketing, Strategy, Blogging, Community Sites, Nonprofits, Food Industry, Business Development, Email Marketing, Customer Service, Digital Strategy, Marketing Communications, Marketing Strategy, Event Management, Lead Generation, E-commerce, Entrepreneurship
Education
University of California, Santa Cruz 2002 — 2006
Modern Literature and the History of Art and Visual Culture
Los Alamitos High School
Flight Digital July 2015 - Present
SOCAP International December 2012 - Present
Intel Corporation June 2013 - July 2015
Artemis November 2010 - June 2013
Linqia January 2012 - May 2012
blueKiwi Software July 2010 - January 2011
Toastmasters International July 2009 - July 2010
Customer Management IQ May 2008 - July 2010
IQPC September 2005 - May 2008
Skills
Social Media, Social Networking, Start-ups, Social Media Marketing, Online Communities, Public Relations, Public speaking, food industry, CRM, Digital Marketing, Public Speaking, Project Management, Content Strategy, Marketing, Strategy, Blogging, Community Sites, Nonprofits, Food Industry, Business Development, Email Marketing, Customer Service, Digital Strategy, Marketing Communications, Marketing Strategy, Event Management, Lead Generation, E-commerce, Entrepreneurship
Education
University of California, Santa Cruz 2002 — 2006
Modern Literature and the History of Art and Visual Culture
Los Alamitos High School
Jessica Harrison Jessica Harrison's SOCAP International Experience December 2011 - December 2013
Job Process Optimization Manager at Voclarion
Industry Telecommunications
Experience
Voclarion July 2014 - Present
Harrison Family June 2013 - Present
GM Voices April 2010 - July 2014
SOCAP International December 2011 - December 2013
Ricoh Business Solutions September 2006 - April 2009
Skills
Customer Satisfaction, Leadership, Strategic Partnerships, Call Center, Customer Experience, Customer Service, Business Development, Unified Communications, Sound, Customer Retention, Account Management, CRM, Strategic Planning, Salesforce.com, Project Management, Sales, Microsoft Office, Call Centers, Training, Solution Selling, Direct Sales, Contact Centers, SaaS, Program Management, Managed Services, Telecommunications, VoIP
Education
Georgia Institute of Technology 2002 — 2006
Bachelor of Science (BS), Public Policy
Voclarion July 2014 - Present
Harrison Family June 2013 - Present
GM Voices April 2010 - July 2014
SOCAP International December 2011 - December 2013
Ricoh Business Solutions September 2006 - April 2009
Skills
Customer Satisfaction, Leadership, Strategic Partnerships, Call Center, Customer Experience, Customer Service, Business Development, Unified Communications, Sound, Customer Retention, Account Management, CRM, Strategic Planning, Salesforce.com, Project Management, Sales, Microsoft Office, Call Centers, Training, Solution Selling, Direct Sales, Contact Centers, SaaS, Program Management, Managed Services, Telecommunications, VoIP
Education
Georgia Institute of Technology 2002 — 2006
Bachelor of Science (BS), Public Policy
Michael Biondo Michael Biondo's SOCAP International Experience June 2009 - Present
Job Vice President Customer Operations & Business Intelligence at iHeartRadio
Industry Wireless
Experience
iHeartMedia March 2011 - Present
SOCAP International June 2009 - Present
Thumbplay November 2006 - March 2011
Filtrbox November 2009 - November 2009
ESPN November 2005 - November 2006
XO Communications June 1998 - November 2005
AT&T Mobility 1995 - 1998
Skills
Customer Satisfaction, Leadership, Voice of the Customer, CRM, Customer Experience, Start-ups, Strategic Planning, Management, Budgets, Social Media, E-commerce, Mobile Devices, Executive Management, Team Building, Operations Management, Competitive Analysis, Customer Insight, Product Management, Public Speaking, Strategic Partnerships, Business Planning, Strategy, Customer Retention, New Business Development, Forecasting, Call Centers, Business Development, Social Media Measurement, Vendor Management, Telecommunications, Product Marketing, Cross-functional Team..., Employee Training, Team Leadership, Account Management, Analytics, Long-term Customer..., Digital Media, SaaS, Salesforce.com, Outsourcing, Consumer Insights, Social Media Monitoring, Speaking Engagements, Training & Development, P&L Management, Entrepreneurship, Marketing, Customer Service, Business Strategy
Education
State University of New York College at Oneonta
Bachelor of Arts (BA) Business Economics
iHeartMedia March 2011 - Present
SOCAP International June 2009 - Present
Thumbplay November 2006 - March 2011
Filtrbox November 2009 - November 2009
ESPN November 2005 - November 2006
XO Communications June 1998 - November 2005
AT&T Mobility 1995 - 1998
Skills
Customer Satisfaction, Leadership, Voice of the Customer, CRM, Customer Experience, Start-ups, Strategic Planning, Management, Budgets, Social Media, E-commerce, Mobile Devices, Executive Management, Team Building, Operations Management, Competitive Analysis, Customer Insight, Product Management, Public Speaking, Strategic Partnerships, Business Planning, Strategy, Customer Retention, New Business Development, Forecasting, Call Centers, Business Development, Social Media Measurement, Vendor Management, Telecommunications, Product Marketing, Cross-functional Team..., Employee Training, Team Leadership, Account Management, Analytics, Long-term Customer..., Digital Media, SaaS, Salesforce.com, Outsourcing, Consumer Insights, Social Media Monitoring, Speaking Engagements, Training & Development, P&L Management, Entrepreneurship, Marketing, Customer Service, Business Strategy
Education
State University of New York College at Oneonta
Bachelor of Arts (BA) Business Economics
Fred Shadding's SOCAP International Experience 2001 - 2004
Job
Industry Outsourcing/Offshoring
Experience
Visionary Call Center Leaders (Linkedin Group) 2015 - Present
Golden Gate BPO Solutions, LLC May 2015 - Present
NETCAST BPO Services / Atlantic City Contact Center (ACCC) January 2014 - Present
TSG Solutions, LLC (The Call Center Source) 2013 - 2015
Stellar 2013 - 2014
The CCT Group of Companies 2003 - 2013
Professional Association for Customer Engagement (PACE) 2007 - 2009
SOCAP International 2001 - 2004
SITEL Corporation 2000 - 2003
Sprint 1996 - 2000
Skills
International Marketing, Call Center, Outsourcing, BPO, Vendor Management, Sales Management, New Business Development, Alliance Development, Partnership Development, Client Development, Building Relationships, Executive Coaching, Executive Management, Public Speaking, Spiritual Counseling, Team Building, Strategic Alliances, Business Development, Partnerships, Process Improvement, Strategic Partnerships, Telemarketing, Marketing, Management, Leadership, Contact Centers, Call Centers, CRM, Sales, Operations Management, Telecommunications, Lead Generation, Program Management, Customer Acquisition, Salesforce.com, SaaS, Strategy, Customer Retention, Workforce Management, Customer Experience, Strategic Planning, Team Leadership, Product Marketing, Sales Process, Sales Operations, Channel Partners, Account Management, Negotiation, Inbound Marketing
Education
J.L. Kellogg School of Management
Executive Education
Howard University
MBA
Delaware State University
BS, Accounting & Business Administration
Visionary Call Center Leaders (Linkedin Group) 2015 - Present
Golden Gate BPO Solutions, LLC May 2015 - Present
NETCAST BPO Services / Atlantic City Contact Center (ACCC) January 2014 - Present
TSG Solutions, LLC (The Call Center Source) 2013 - 2015
Stellar 2013 - 2014
The CCT Group of Companies 2003 - 2013
Professional Association for Customer Engagement (PACE) 2007 - 2009
SOCAP International 2001 - 2004
SITEL Corporation 2000 - 2003
Sprint 1996 - 2000
Skills
International Marketing, Call Center, Outsourcing, BPO, Vendor Management, Sales Management, New Business Development, Alliance Development, Partnership Development, Client Development, Building Relationships, Executive Coaching, Executive Management, Public Speaking, Spiritual Counseling, Team Building, Strategic Alliances, Business Development, Partnerships, Process Improvement, Strategic Partnerships, Telemarketing, Marketing, Management, Leadership, Contact Centers, Call Centers, CRM, Sales, Operations Management, Telecommunications, Lead Generation, Program Management, Customer Acquisition, Salesforce.com, SaaS, Strategy, Customer Retention, Workforce Management, Customer Experience, Strategic Planning, Team Leadership, Product Marketing, Sales Process, Sales Operations, Channel Partners, Account Management, Negotiation, Inbound Marketing
Education
J.L. Kellogg School of Management
Executive Education
Howard University
MBA
Delaware State University
BS, Accounting & Business Administration
Tony Brewer's SOCAP International Experience January 2012 - January 2014
Job Major Account Executive at Charter Business
Industry Telecommunications
Experience
Charter Business January 2014 - Present
SOCAP International January 2012 - January 2014
SOS (Special Order Systems Inc) April 2012 - July 2013
KRP Communications February 2010 - February 2012
PAETEC November 2008 - February 2010
Integra Telecom March 2007 - July 2008
Global Crossing August 2003 - February 2007
TOUCHAMERICA August 2000 - July 2003
Stream August 1998 - July 2000
Sprint August 1996 - August 1998
Skills
Telepresence, Unified Communications, Solution Selling, Telephony, Telecommunications, VoIP, Call Center, Contact Centers, Sales Management, CTI, Call Centers, Cloud Computing, Managed Services, SIP, Data Center, MPLS, WiMax, Fixed Wireless, Network Design, Direct Sales, Account Management, SaaS, Cisco Technologies, Outsourcing, Wireless, Sales, Co-location, Channel Partners, Salesforce.com, Professional Services, Strategic Partnerships, CRM, Enterprise Software, Go-to-market Strategy, Sales Operations, Vendor Management, IP, Sales Process, Selling, WiMAX, Networking, SIP Trunking, Product Management, Ethernet, WAN, Business Development, Video Conferencing, Virtualization, Customer Experience
Education
University of Phoenix 1999 — 2000
MCSE Certificate, MCSE
Brigham Young University - Idaho 1982 — 1983
Molalla Union High School 1979 — 1982
Clackamas Community College
Business
ITT Technical Institute
Electrical
Charter Business January 2014 - Present
SOCAP International January 2012 - January 2014
SOS (Special Order Systems Inc) April 2012 - July 2013
KRP Communications February 2010 - February 2012
PAETEC November 2008 - February 2010
Integra Telecom March 2007 - July 2008
Global Crossing August 2003 - February 2007
TOUCHAMERICA August 2000 - July 2003
Stream August 1998 - July 2000
Sprint August 1996 - August 1998
Skills
Telepresence, Unified Communications, Solution Selling, Telephony, Telecommunications, VoIP, Call Center, Contact Centers, Sales Management, CTI, Call Centers, Cloud Computing, Managed Services, SIP, Data Center, MPLS, WiMax, Fixed Wireless, Network Design, Direct Sales, Account Management, SaaS, Cisco Technologies, Outsourcing, Wireless, Sales, Co-location, Channel Partners, Salesforce.com, Professional Services, Strategic Partnerships, CRM, Enterprise Software, Go-to-market Strategy, Sales Operations, Vendor Management, IP, Sales Process, Selling, WiMAX, Networking, SIP Trunking, Product Management, Ethernet, WAN, Business Development, Video Conferencing, Virtualization, Customer Experience
Education
University of Phoenix 1999 — 2000
MCSE Certificate, MCSE
Brigham Young University - Idaho 1982 — 1983
Molalla Union High School 1979 — 1982
Clackamas Community College
Business
ITT Technical Institute
Electrical
Jennifer Lynn Schneider MBA's SOCAP International Experience 2013 - Present
Job Director of Marketing & Business Development ♢ CRM ♢ Social Media ♢ Process Improvement ♢ Client Strategy ♢ Analytics
Industry Telecommunications
Experience
SOCAP International 2013 - Present
Knoah Solutions August 2013 - August 2015
KnoahSoft Inc. August 2013 - April 2015
West Corporation November 2011 - August 2013
PurpleLeo Marketing & Promotions February 2011 - August 2013
West April 2011 - November 2011
Cumulus Media April 2009 - November 2010
PrideSports February 2000 - February 2007
Skills
Adaptive, Well-organized, New Business Development, Social Media Marketing, Attention To Detail, Business Process..., Salesforce.com, Microsoft Office, Market Analysis, Strategic Concept..., Innovative Problem..., Customer Relations, B2B, Creative Concept..., Project Management, Brand Development, Market Research, Call Center, Viral Marketing, Marketing, Customer Service, Product Development, CRM, Training, Leadership, Call Centers, Social Media, Lead Generation, Account Management, Sales, Sales Management, Customer Retention, Time Management, Sales Process, Networking, Customer Experience, Sales Operations, Marketing Strategy, Management, Facebook, Process Improvement, Business Strategy, Advertising, Marketing Research, Customer Satisfaction, Brand Management, Direct Sales, Direct Marketing, Email Marketing, Strategic Partnerships
Education
Lakeland College 2011 — 2012
Master of Business Administration (MBA), concentration in Project Management, 3.7 GPA
Lakeland College 2009 — 2011
Bachelor’s Degree, Business/Marketing, 3.9 GPA
Fox Valley Technical College 2007 — 2009
Associate’s Degree, Marketing, 3.9 GPA
Art Instruction Schools-via mail- Minnepolis, MN 2003 — 2006
Certificate, Art-Drawing Painting & Writing
SOCAP International 2013 - Present
Knoah Solutions August 2013 - August 2015
KnoahSoft Inc. August 2013 - April 2015
West Corporation November 2011 - August 2013
PurpleLeo Marketing & Promotions February 2011 - August 2013
West April 2011 - November 2011
Cumulus Media April 2009 - November 2010
PrideSports February 2000 - February 2007
Skills
Adaptive, Well-organized, New Business Development, Social Media Marketing, Attention To Detail, Business Process..., Salesforce.com, Microsoft Office, Market Analysis, Strategic Concept..., Innovative Problem..., Customer Relations, B2B, Creative Concept..., Project Management, Brand Development, Market Research, Call Center, Viral Marketing, Marketing, Customer Service, Product Development, CRM, Training, Leadership, Call Centers, Social Media, Lead Generation, Account Management, Sales, Sales Management, Customer Retention, Time Management, Sales Process, Networking, Customer Experience, Sales Operations, Marketing Strategy, Management, Facebook, Process Improvement, Business Strategy, Advertising, Marketing Research, Customer Satisfaction, Brand Management, Direct Sales, Direct Marketing, Email Marketing, Strategic Partnerships
Education
Lakeland College 2011 — 2012
Master of Business Administration (MBA), concentration in Project Management, 3.7 GPA
Lakeland College 2009 — 2011
Bachelor’s Degree, Business/Marketing, 3.9 GPA
Fox Valley Technical College 2007 — 2009
Associate’s Degree, Marketing, 3.9 GPA
Art Instruction Schools-via mail- Minnepolis, MN 2003 — 2006
Certificate, Art-Drawing Painting & Writing
Chris Nikoloff's SOCAP International Experience 2009 - 2011
Job VP Business Development at Kable
Industry Logistics and Supply Chain
Experience
Kable November 2014 - Present
Ingram Micro October 2012 - November 2014
Aero Fulfillment Services March 2009 - November 2012
SOCAP International 2009 - 2011
The Jay Group May 2003 - December 2008
Gold Circuit Electronics 1999 - 2003
AMP, Inc April 1978 - April 1999
Skills
Business Management in..., New Business..., Business Development, Marketing Strategy, Marketing Management, Sales Management, Sales Process, Executive Management, Strategic Financial..., Sales Operations, New Business Development, Order Fulfillment, Training, CRM, Cross-functional Team..., Team Building, Sales, B2B, Marketing, Strategy, Strategic Planning, Operations Management, Account Management, Leadership, Supply Chain Management, Call Centers, Logistics, Management, Program Management, Product Development, Product Management, E-commerce, Process Improvement
Education
Lebanon Valley College 1974 — 1978
BS Business and Finance, Accounting and Marketing
Ephrata High School 1968 — 1974
college prep, College Prep
Kable November 2014 - Present
Ingram Micro October 2012 - November 2014
Aero Fulfillment Services March 2009 - November 2012
SOCAP International 2009 - 2011
The Jay Group May 2003 - December 2008
Gold Circuit Electronics 1999 - 2003
AMP, Inc April 1978 - April 1999
Skills
Business Management in..., New Business..., Business Development, Marketing Strategy, Marketing Management, Sales Management, Sales Process, Executive Management, Strategic Financial..., Sales Operations, New Business Development, Order Fulfillment, Training, CRM, Cross-functional Team..., Team Building, Sales, B2B, Marketing, Strategy, Strategic Planning, Operations Management, Account Management, Leadership, Supply Chain Management, Call Centers, Logistics, Management, Program Management, Product Development, Product Management, E-commerce, Process Improvement
Education
Lebanon Valley College 1974 — 1978
BS Business and Finance, Accounting and Marketing
Ephrata High School 1968 — 1974
college prep, College Prep
Esmeralda Hidalgo's SOCAP International Experience 2010 - 2012
Job Sr. Technical Support Engineer at Astute Solutions
Industry Computer Software
Experience
Astute Solutions April 2015 - Present
E. & J. Gallo Winery May 2013 - April 2015
E. & J. Gallo Winery January 2004 - May 2013
SOCAP International 2010 - 2012
SOCAP International 2010 - 2012
ViewSonic Corporation 2000 - 2003
Avery Dennison 1995 - 2000
Skills
Guest Recovery, Customer Service, Call Center, Building Customer..., System Administration, Customer Satisfaction, Technical Support, Team Building, Customer Retention, Process Improvement, Customer Experience, Telecommunications, CRM, Call Centers, Vendor Management, Program Management, Troubleshooting, Analysis, Project Management, Management, Access, Project Planning, Strategic Planning
Education
University of Phoenix 2006 — 2008
Bachelor of Arts (B.A.), Business Management
Astute Solutions April 2015 - Present
E. & J. Gallo Winery May 2013 - April 2015
E. & J. Gallo Winery January 2004 - May 2013
SOCAP International 2010 - 2012
SOCAP International 2010 - 2012
ViewSonic Corporation 2000 - 2003
Avery Dennison 1995 - 2000
Skills
Guest Recovery, Customer Service, Call Center, Building Customer..., System Administration, Customer Satisfaction, Technical Support, Team Building, Customer Retention, Process Improvement, Customer Experience, Telecommunications, CRM, Call Centers, Vendor Management, Program Management, Troubleshooting, Analysis, Project Management, Management, Access, Project Planning, Strategic Planning
Education
University of Phoenix 2006 — 2008
Bachelor of Arts (B.A.), Business Management
Cj Stafford Cj Stafford's SOCAP International Experience 1985 - 2009
Job Owner, Stafford Communications Group
Industry Outsourcing/Offshoring
Experience
Stafford Communications Group, Inc. December 1995 - Present
Quality and Compliance Specialists 1995 - Present
Premiere Response 2005 - 2010
SOCAP International 1985 - 2009
Johnson & Johnson January 1975 - 1995
Johnson & Johnson 1975 - 1995
Skills
Vendor Management, Reference Manuals, Scripting, Customer Service, Customer Relations, Event Management, Writing, Call Center, Healthcare, Trade Shows, Strategic Planning, Public Relations, Account Management, Mentoring, Public Speaking, Team Building, Advertising, Coaching, B2B, Marketing Communications, Team Leadership, Event Planning, Corporate Communications, Copywriting, Web Design, Marketing Management
Education
Fairleigh Dickinson University 1973 — 1980
MS, Biology
Stafford Communications Group, Inc. December 1995 - Present
Quality and Compliance Specialists 1995 - Present
Premiere Response 2005 - 2010
SOCAP International 1985 - 2009
Johnson & Johnson January 1975 - 1995
Johnson & Johnson 1975 - 1995
Skills
Vendor Management, Reference Manuals, Scripting, Customer Service, Customer Relations, Event Management, Writing, Call Center, Healthcare, Trade Shows, Strategic Planning, Public Relations, Account Management, Mentoring, Public Speaking, Team Building, Advertising, Coaching, B2B, Marketing Communications, Team Leadership, Event Planning, Corporate Communications, Copywriting, Web Design, Marketing Management
Education
Fairleigh Dickinson University 1973 — 1980
MS, Biology
Jamal Ayyad Jamal Ayyad's SOCAP International Experience January 2011 - December 2011
Job Vice President of Service Delivery SurePayroll (a Paychex Company)
Industry Financial Services
Experience
SurePayroll -A Paychex Company June 2010 - Present
SOCAP International January 2011 - December 2011
SOCAP International January 2010 - December 2010
Omron Healthcare February 2008 - March 2010
Macronet Group, LTD December 1996 - February 2008
Skills
CRM, Call Centers, Management, Process Improvement, Leadership, Contact Centers, Strategy, Operations Management, Team Leadership, Customer Support, Business Process..., Analysis, Customer Experience, Training, Customer Satisfaction, Coaching, Cross-functional Team..., Salesforce.com..., Analytical Skills, Salesforce.com, Start-ups, Telecommunications, Human Resources, Customer Retention, E-commerce, Strategic Partnerships, Customer Service, Program Management, Vendor Management, Account Management, Data Analysis, Consumer Insight, Technical Support, Operational Turnaround, SaaS, payroll, Strategic Planning, Executive Management, Team Building
Education
Northwestern University
Bachelor's degree, Economics
SurePayroll -A Paychex Company June 2010 - Present
SOCAP International January 2011 - December 2011
SOCAP International January 2010 - December 2010
Omron Healthcare February 2008 - March 2010
Macronet Group, LTD December 1996 - February 2008
Skills
CRM, Call Centers, Management, Process Improvement, Leadership, Contact Centers, Strategy, Operations Management, Team Leadership, Customer Support, Business Process..., Analysis, Customer Experience, Training, Customer Satisfaction, Coaching, Cross-functional Team..., Salesforce.com..., Analytical Skills, Salesforce.com, Start-ups, Telecommunications, Human Resources, Customer Retention, E-commerce, Strategic Partnerships, Customer Service, Program Management, Vendor Management, Account Management, Data Analysis, Consumer Insight, Technical Support, Operational Turnaround, SaaS, payroll, Strategic Planning, Executive Management, Team Building
Education
Northwestern University
Bachelor's degree, Economics
Marsha S. Campbell Marsha S. Campbell's SOCAP International Experience 1996 - 2011
Job Client
Industry Consumer Goods
Experience
Colgate Palmolive Co November 2007 - Present
Hinduija Global Solutions 2007 - Present
Spectracom 2007 - Present
SOCAP International 1996 - 2011
Johnson & Johnson 2007 - 2008
Pfizer Consumer Healthcare June 2004 - November 2007
Pfizer 1996 - 2006
Pfizer Consumer Healthcare 1995 - 2006
Education
Northern Illinois University 1966 — 1970
Nursing Science
Colgate Palmolive Co November 2007 - Present
Hinduija Global Solutions 2007 - Present
Spectracom 2007 - Present
SOCAP International 1996 - 2011
Johnson & Johnson 2007 - 2008
Pfizer Consumer Healthcare June 2004 - November 2007
Pfizer 1996 - 2006
Pfizer Consumer Healthcare 1995 - 2006
Education
Northern Illinois University 1966 — 1970
Nursing Science
Leo Dodds's SOCAP International Experience 2009 - December 2012
Job Director, Safety Compliance Management, Janssen Research & Development, LLC (J&J)
Industry Pharmaceuticals
Experience
Janssen Research & Development, LLC January 2011 - Present
Families For Children March 2006 - Present
SOCAP International 2009 - December 2012
PRD, LLC (Johnson & Johnson) January 2010 - December 2010
Ortho-McNeil Janssen Scientific Affairs April 2007 - January 2010
Business Edge Solutions, Inc. 2002 - 2007
PwC 2000 - 2002
Bristol-Myers Squibb Co. 1994 - 2000
Skills
CRM, Business Process..., Strategy, Pharmaceutical Industry, Strategic Planning, Process Improvement, Commercialization, Cross-functional Team..., Analysis, Consulting, Pharmacovigilance
Education
Concordia University 1993 — 1995
MBA, Pharmaceutical Strategy
Western University 1982 — 1986
B.Sc., Applied Mathematics
Janssen Research & Development, LLC January 2011 - Present
Families For Children March 2006 - Present
SOCAP International 2009 - December 2012
PRD, LLC (Johnson & Johnson) January 2010 - December 2010
Ortho-McNeil Janssen Scientific Affairs April 2007 - January 2010
Business Edge Solutions, Inc. 2002 - 2007
PwC 2000 - 2002
Bristol-Myers Squibb Co. 1994 - 2000
Skills
CRM, Business Process..., Strategy, Pharmaceutical Industry, Strategic Planning, Process Improvement, Commercialization, Cross-functional Team..., Analysis, Consulting, Pharmacovigilance
Education
Concordia University 1993 — 1995
MBA, Pharmaceutical Strategy
Western University 1982 — 1986
B.Sc., Applied Mathematics
Cindy Collins Smith Cindy Collins Smith's SOCAP International Experience April 2006 - September 2009
Job
Industry Writing and Editing
Experience
Northern Virginia Community College August 2010 - Present
Self Employed September 2009 - November 2009
SOCAP International April 2006 - September 2009
Teleri Multimedia February 2003 - April 2006
Midnight Marquee / Luminary Press July 1995 - 2006
Northern Virginia Community College September 1997 - June 1999
Fullerton College August 1991 - June 1997
Skills
Editing, Blogging, Writing, Teaching Writing, Creative Writing, Proofreading, Magazines, Research, Publishing, Publications
Education
University of California, Los Angeles 1985 — 1991
University of North Texas 1975 — 1984
BA / MA
Northern Virginia Community College August 2010 - Present
Self Employed September 2009 - November 2009
SOCAP International April 2006 - September 2009
Teleri Multimedia February 2003 - April 2006
Midnight Marquee / Luminary Press July 1995 - 2006
Northern Virginia Community College September 1997 - June 1999
Fullerton College August 1991 - June 1997
Skills
Editing, Blogging, Writing, Teaching Writing, Creative Writing, Proofreading, Magazines, Research, Publishing, Publications
Education
University of California, Los Angeles 1985 — 1991
University of North Texas 1975 — 1984
BA / MA
Dianne Christiansen Dianne Christiansen's SOCAP International Experience January 2010 - Present
Job Business Development Executive at CallSocket; President & Board of DirectorSOCAP Intl, NW Chapter
Industry Outsourcing/Offshoring
Experience
CallSocket LP January 2013 - Present
SOCAP International January 2010 - Present
Skills
Call Center, Customer Service, Lead Management, Consumer Affairs, Outsourcing, Customer Relations, BPO, Client Services, Account Management, New Business Development, Inbound, Telemarketing, Outbound, Reverse Logistics, Call Centers, Financial Services, Inbound Marketing, CRM, Business Development, Leadership, Strategy, Management, Networking, Cross-functional Team..., Customer Retention, Selling, Executive Management, Sales
Education
DePaul University
BS, Finance
CallSocket LP January 2013 - Present
SOCAP International January 2010 - Present
Skills
Call Center, Customer Service, Lead Management, Consumer Affairs, Outsourcing, Customer Relations, BPO, Client Services, Account Management, New Business Development, Inbound, Telemarketing, Outbound, Reverse Logistics, Call Centers, Financial Services, Inbound Marketing, CRM, Business Development, Leadership, Strategy, Management, Networking, Cross-functional Team..., Customer Retention, Selling, Executive Management, Sales
Education
DePaul University
BS, Finance
Chris Irving Chris Irving's SOCAP International Experience October 2009 - May 2011
Job Senior Executive, Consumer & Government Affairs, Advertising/Privacy/Online Regulation, Crisis Communications
Industry Government Relations
Experience
pch.com/Publishers Clearing House May 1994 - Present
Direct Marketing Association November 2010 - May 2011
SOCAP International October 2009 - May 2011
New York City Department of Consumer Affairs 1987 - 1994
Skills
Strategy, Strategic Planning, Strategic Partnerships, Government, Contract Negotiation, Social Media, Start-ups, Marketing, Licensing, Process Improvement, E-commerce, Legal Writing, Analytics, Litigation, Digital Media, Media Relations, Consumer Media Relations, Crisis Communications
Education
University of New Hampshire Law School 1982 — 1985
J.D.
College of the Holy Cross 1977 — 1981
pch.com/Publishers Clearing House May 1994 - Present
Direct Marketing Association November 2010 - May 2011
SOCAP International October 2009 - May 2011
New York City Department of Consumer Affairs 1987 - 1994
Skills
Strategy, Strategic Planning, Strategic Partnerships, Government, Contract Negotiation, Social Media, Start-ups, Marketing, Licensing, Process Improvement, E-commerce, Legal Writing, Analytics, Litigation, Digital Media, Media Relations, Consumer Media Relations, Crisis Communications
Education
University of New Hampshire Law School 1982 — 1985
J.D.
College of the Holy Cross 1977 — 1981
Peter Edghill Peter Edghill's SOCAP International Experience January 2009 - December 2009
Job Experienced Customer Service and Call Center Executive; Consultant
Industry Consumer Services
Experience
Independent Consulting August 2011 - Present
Consumers Energy May 2010 - June 2011
SOCAP International January 2009 - December 2009
Chrysler LLC February 1978 - November 2008
Chrysler LLC 1990 - 2008
Chrysler 1978 - 2008
DaimlerChrysler September 2005 - September 2007
DaimlerChrysler Motors Company LLC April 1999 - September 2001
Skills
Customer Satisfaction, People Development, Quality System, Knowledge Management, Social Media, Process Improvement, Cross-functional Team..., Leadership, Change Management, Management, Call Center, Call Centers, Outsourcing, Team Building, CRM, Training, Strategy, Business Development, Negotiation, Program Management, Project Management, Customer Retention, Strategic Planning, Contract Negotiation, Customer Experience, Continuous Improvement, Six Sigma, Coaching, Vendor Management, Sales, Analysis, Forecasting, Sales Operations, Business Planning, Budgets, Competitive Analysis, Customer Service, Operations Management, Executive Management, Business Process..., Team Leadership, Performance Management, Enterprise Software, Sourcing, Account Management, Team Management, Sales Management, Networking, Time Management, Workforce Management
Education
Southern Illinois University, Edwardsville 1973 — 1977
BA, Industrial Psychology
Independent Consulting August 2011 - Present
Consumers Energy May 2010 - June 2011
SOCAP International January 2009 - December 2009
Chrysler LLC February 1978 - November 2008
Chrysler LLC 1990 - 2008
Chrysler 1978 - 2008
DaimlerChrysler September 2005 - September 2007
DaimlerChrysler Motors Company LLC April 1999 - September 2001
Skills
Customer Satisfaction, People Development, Quality System, Knowledge Management, Social Media, Process Improvement, Cross-functional Team..., Leadership, Change Management, Management, Call Center, Call Centers, Outsourcing, Team Building, CRM, Training, Strategy, Business Development, Negotiation, Program Management, Project Management, Customer Retention, Strategic Planning, Contract Negotiation, Customer Experience, Continuous Improvement, Six Sigma, Coaching, Vendor Management, Sales, Analysis, Forecasting, Sales Operations, Business Planning, Budgets, Competitive Analysis, Customer Service, Operations Management, Executive Management, Business Process..., Team Leadership, Performance Management, Enterprise Software, Sourcing, Account Management, Team Management, Sales Management, Networking, Time Management, Workforce Management
Education
Southern Illinois University, Edwardsville 1973 — 1977
BA, Industrial Psychology
Carla Baynard Carla Baynard's SOCAP International Experience 1996 - 2010
Job Business Unit Director
Industry Outsourcing/Offshoring
Experience
Ashfield, part of UDG Healthcare plc March 2014 - Present
Telerx January 2013 - December 2013
Telerx January 2012 - December 2012
Telerx October 1998 - December 2011
Society of Consumer Affairs Professionals 1996 - 2010
SOCAP International 1996 - 2010
Board of Pensions of the Presbyterian Church March 1988 - September 1998
Hahnemann University Hospital 1985 - 1988
Skills
Strong Technical..., Short-Story Writer, Call Center, Customer Experience, Customer Satisfaction, Customer Service, Process Improvement, Team Building, Coaching, Outsourcing, Team Leadership, Customer Retention, Inbound Marketing, Strategic Planning, Training, Vendor Management, Workforce Management, Leadership, Strategy, Program Management, CRM, Call Centers, Management, Business Process..., Recruiting, Project Management, Performance Management, Account Management, Cross-functional Team..., New Business Development, Operations Management, Sales, BPO
Education
Eastern University 1990 — 1992
Bachelor's, Organizational Management
Temple University 1988 — 1990
Bachelor's, Secondary Education
Ashfield, part of UDG Healthcare plc March 2014 - Present
Telerx January 2013 - December 2013
Telerx January 2012 - December 2012
Telerx October 1998 - December 2011
Society of Consumer Affairs Professionals 1996 - 2010
SOCAP International 1996 - 2010
Board of Pensions of the Presbyterian Church March 1988 - September 1998
Hahnemann University Hospital 1985 - 1988
Skills
Strong Technical..., Short-Story Writer, Call Center, Customer Experience, Customer Satisfaction, Customer Service, Process Improvement, Team Building, Coaching, Outsourcing, Team Leadership, Customer Retention, Inbound Marketing, Strategic Planning, Training, Vendor Management, Workforce Management, Leadership, Strategy, Program Management, CRM, Call Centers, Management, Business Process..., Recruiting, Project Management, Performance Management, Account Management, Cross-functional Team..., New Business Development, Operations Management, Sales, BPO
Education
Eastern University 1990 — 1992
Bachelor's, Organizational Management
Temple University 1988 — 1990
Bachelor's, Secondary Education
Barry Black II Barry Black II's SOCAP International Experience February 2014 - Present
Job Senior Director, Membership and Marketing at SOCAP International
Industry Nonprofit Organization Management
Experience
SOCAP International February 2014 - Present
Society for Neuroscience July 2011 - January 2013
Washington, DC February 2011 - August 2011
National Hospice and Palliative Care Organization July 2009 - February 2011
National Hospice and Palliative Care Organization September 2006 - July 2009
O'Connell Meier, LLC December 2002 - December 2003
Skills
Marketing Communications, Marketing, Budgets, Non-profits, Musicians, Nonprofits, Strategic Communications, Fundraising, Creative Direction, Leadership, Management, Advertising, Team Building, Event Management, Event Planning, Customer Service, Public Relations, Email Marketing, Social Media Marketing, Program Development, Strategic Planning, Sponsorship, Volunteer Management, Program Management, Community Outreach, Social Media, Public Speaking, Trade Shows, Marketing Strategy, Direct Marketing, Social Networking, Media Relations, Press Releases, Marketing Management, Training, Direct Mail, Meeting Planning, Board Development, Copywriting, Leadership Development, Online Marketing, Association Management, Editing, Market Research, Blogging, Newsletters, Research, Facebook, Grant Writing, Staff Development
Education
The Johns Hopkins University 2013 — 2014
Master of Arts (MA), Communication
University of the District of Columbia 2000 — 2002
BBA, Marketing
George Mason University 1999 — 2000
Business Administration
Oakwood College 1998 — 1999
Business Administration
SOCAP International February 2014 - Present
Society for Neuroscience July 2011 - January 2013
Washington, DC February 2011 - August 2011
National Hospice and Palliative Care Organization July 2009 - February 2011
National Hospice and Palliative Care Organization September 2006 - July 2009
O'Connell Meier, LLC December 2002 - December 2003
Skills
Marketing Communications, Marketing, Budgets, Non-profits, Musicians, Nonprofits, Strategic Communications, Fundraising, Creative Direction, Leadership, Management, Advertising, Team Building, Event Management, Event Planning, Customer Service, Public Relations, Email Marketing, Social Media Marketing, Program Development, Strategic Planning, Sponsorship, Volunteer Management, Program Management, Community Outreach, Social Media, Public Speaking, Trade Shows, Marketing Strategy, Direct Marketing, Social Networking, Media Relations, Press Releases, Marketing Management, Training, Direct Mail, Meeting Planning, Board Development, Copywriting, Leadership Development, Online Marketing, Association Management, Editing, Market Research, Blogging, Newsletters, Research, Facebook, Grant Writing, Staff Development
Education
The Johns Hopkins University 2013 — 2014
Master of Arts (MA), Communication
University of the District of Columbia 2000 — 2002
BBA, Marketing
George Mason University 1999 — 2000
Business Administration
Oakwood College 1998 — 1999
Business Administration
Dean Peterson's SOCAP International Experience January 2013 - March 2014
Job Engineering Account Executive at Aerotek
Industry Staffing and Recruiting
Experience
Aerotek April 2013 - Present
SOCAP International January 2013 - March 2014
Aerotek January 2011 - April 2013
Aerotek Scientific May 2005 - January 2011
Nebraska Furniture Mart March 2003 - May 2005
Skills
Recruiting, Sales Management, Sales Process, Corporate Finance, Corporate Finance..., Property and Casualty..., Health Insurance..., Leadership, Employee Relations, Talent Acquisition, Sales Operations, Interviews, Process Improvement, Business Development, Applicant Tracking..., Account Management, Contract Recruitment, Technical Recruiting, Human Resources, Staffing Services, Temporary Placement, Team Leadership, Sales, Networking, Time Management, Sourcing, College Recruiting, Internet Recruiting, Building Relationships, Management, CRM
Education
University of Nebraska at Omaha 1998 — 2003
B.S., Biotechnology w/ Minor in Chemistry
Aerotek April 2013 - Present
SOCAP International January 2013 - March 2014
Aerotek January 2011 - April 2013
Aerotek Scientific May 2005 - January 2011
Nebraska Furniture Mart March 2003 - May 2005
Skills
Recruiting, Sales Management, Sales Process, Corporate Finance, Corporate Finance..., Property and Casualty..., Health Insurance..., Leadership, Employee Relations, Talent Acquisition, Sales Operations, Interviews, Process Improvement, Business Development, Applicant Tracking..., Account Management, Contract Recruitment, Technical Recruiting, Human Resources, Staffing Services, Temporary Placement, Team Leadership, Sales, Networking, Time Management, Sourcing, College Recruiting, Internet Recruiting, Building Relationships, Management, CRM
Education
University of Nebraska at Omaha 1998 — 2003
B.S., Biotechnology w/ Minor in Chemistry
Susan Baranowsky Susan Baranowsky's SOCAP International Experience 2002 - Present
Job Director, Consumer Affairs at Campbell Soup Company
Industry Food & Beverages
Experience
Campbell Soup Company July 1999 - Present
SOCAP International 2002 - Present
Campbell Soup Company May 1994 - July 1999
Campbell Soup Company January 1990 - May 1994
Campbell Soup Company July 1986 - January 1990
Skills
Consumer Products, Customer Insight, Strategic Planning, Customer Experience, Call Center, Process Improvement, Customer Service, Marketing Strategy, Team Building, Operations Management, Customer Satisfaction, Cross-functional Team..., Leadership Development, Account Management, Call Centers, Team Leadership, Vendor Management, Coaching, Performance Management, Outsourcing, Management
Education
Drexel University - College of Business and Administration 1987 — 1991
MBA, Business
Juniata College 1981 — 1985
BS, Business
Campbell Soup Company July 1999 - Present
SOCAP International 2002 - Present
Campbell Soup Company May 1994 - July 1999
Campbell Soup Company January 1990 - May 1994
Campbell Soup Company July 1986 - January 1990
Skills
Consumer Products, Customer Insight, Strategic Planning, Customer Experience, Call Center, Process Improvement, Customer Service, Marketing Strategy, Team Building, Operations Management, Customer Satisfaction, Cross-functional Team..., Leadership Development, Account Management, Call Centers, Team Leadership, Vendor Management, Coaching, Performance Management, Outsourcing, Management
Education
Drexel University - College of Business and Administration 1987 — 1991
MBA, Business
Juniata College 1981 — 1985
BS, Business
Jason Rosser's SOCAP International Experience October 2011 - Present
Job Head of Customer Experience Operations at JackThreads
Industry Consumer Services
Experience
JackThreads July 2013 - Present
Thrillist July 2013 - Present
SOCAP International October 2011 - Present
Abercrombie & Fitch January 2008 - July 2013
Abercrombie & Fitch January 2006 - January 2008
Abercrombie & Fitch July 2004 - January 2006
Skills
CRM, Customer Experience, Customer Service, Retail, E-commerce, Call Center, Vendor Management, Customer Satisfaction, Management, Team Building, Social Media, Team Leadership, Project Management, Training, Leadership, Analytics, Budgets, Strategy, Cross-functional Team..., Customer Retention, Operations Management, Customer Insight, Tacos
Education
Muskingum College
BS, Molecular Biology
University of Phoenix
MBA, Business Strategy & Ops Management
JackThreads July 2013 - Present
Thrillist July 2013 - Present
SOCAP International October 2011 - Present
Abercrombie & Fitch January 2008 - July 2013
Abercrombie & Fitch January 2006 - January 2008
Abercrombie & Fitch July 2004 - January 2006
Skills
CRM, Customer Experience, Customer Service, Retail, E-commerce, Call Center, Vendor Management, Customer Satisfaction, Management, Team Building, Social Media, Team Leadership, Project Management, Training, Leadership, Analytics, Budgets, Strategy, Cross-functional Team..., Customer Retention, Operations Management, Customer Insight, Tacos
Education
Muskingum College
BS, Molecular Biology
University of Phoenix
MBA, Business Strategy & Ops Management
Jeanne Jones Jeanne Jones's SOCAP International Experience 2012 - Present
Job Director, Client Advocacy
Industry Outsourcing/Offshoring
Experience
HGS May 2015 - Present
SOCAP International 2012 - Present
ConAgra Foods January 2004 - May 2015
Sprint March 1999 - January 2004
Ameritech February 1997 - October 1998
Skills
Customer Relations, Customer Experience, Process Improvement, Vendor Management, Operations Management, Leadership Development, Social Media, Product Management, Customer Service, Team Leadership, Team Building, Customer Retention, CRM, Business Analysis, Budgets, Program Management, Customer Satisfaction, Outsourcing, Call Centers, Project Management, Strategic Planning, Cross-functional Team..., Management, Business Development, Change Management, Training, Account Management, Six Sigma, Quality Assurance
Education
The George Washington University 2000 — 2003
Masters Cert, Project Management
North Central College 1996 — 1998
Master Arts, Leadership Studies
University of Nebraska at Omaha 1989 — 1993
Bachelor Science, Criminal Justice / Sociology
HGS May 2015 - Present
SOCAP International 2012 - Present
ConAgra Foods January 2004 - May 2015
Sprint March 1999 - January 2004
Ameritech February 1997 - October 1998
Skills
Customer Relations, Customer Experience, Process Improvement, Vendor Management, Operations Management, Leadership Development, Social Media, Product Management, Customer Service, Team Leadership, Team Building, Customer Retention, CRM, Business Analysis, Budgets, Program Management, Customer Satisfaction, Outsourcing, Call Centers, Project Management, Strategic Planning, Cross-functional Team..., Management, Business Development, Change Management, Training, Account Management, Six Sigma, Quality Assurance
Education
The George Washington University 2000 — 2003
Masters Cert, Project Management
North Central College 1996 — 1998
Master Arts, Leadership Studies
University of Nebraska at Omaha 1989 — 1993
Bachelor Science, Criminal Justice / Sociology
Gustavo de la Pena Gustavo de la Pena's SOCAP International Experience October 2011 - December 2012
Job Intersection Control Sales Manager at Peek Traffic Corporation
Industry Transportation/Trucking/Railroad
Experience
Peek Traffic Corporation October 2013 - Present
Atento November 2012 - October 2013
SOCAP International October 2011 - December 2012
Unifica Teleservices June 2006 - November 2012
MetLife 2005 - 2006
Seguros Monterrey New York Life 2003 - 2006
Skills
International Sales, New Business Development, Negotiation, Account Management, Strategic Partnerships, Customer Relations, Team Leadership, Entrepreneurship, International Business..., Business Development, Sales, US Hispanic Market, Hispanic, Customer Service, Contact Centers, Contact Center..., Outsourcing, BPO, Nearshore
Education
ICAMI 2008 — 2009
Management Program
Universidad Autónoma de Nuevo León
Ingeniero Mecanico Administrador (IMA)
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
Latin American School
Peek Traffic Corporation October 2013 - Present
Atento November 2012 - October 2013
SOCAP International October 2011 - December 2012
Unifica Teleservices June 2006 - November 2012
MetLife 2005 - 2006
Seguros Monterrey New York Life 2003 - 2006
Skills
International Sales, New Business Development, Negotiation, Account Management, Strategic Partnerships, Customer Relations, Team Leadership, Entrepreneurship, International Business..., Business Development, Sales, US Hispanic Market, Hispanic, Customer Service, Contact Centers, Contact Center..., Outsourcing, BPO, Nearshore
Education
ICAMI 2008 — 2009
Management Program
Universidad Autónoma de Nuevo León
Ingeniero Mecanico Administrador (IMA)
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
Latin American School
James Cammareri's SOCAP International Experience January 2013 - Present
Job Vice President of Business Development at American Customer Care
Industry Outsourcing/Offshoring
Experience
SOCAP International January 2013 - Present
American Customer Care March 2015 - Present
Knoah Solutions March 2013 - March 2015
SPi Global December 2011 - March 2013
Alorica (formerly PRC) October 2008 - December 2011
PRC May 2005 - October 2008
PRC February 2003 - April 2005
PRC June 1999 - January 2003
PRC August 1997 - May 1999
AT&T American Transtech 1989 - 1997
Skills
Customer Retention, Sales, Customer Service, Marketing, Training, People Development, Outsourcing, Strategic Planning, Program Management, Project Management, Call Center, Leadership, CRM, Management, Process Improvement, Call Centers, Workforce Management, Operations Management, Vendor Management, Telecommunications, Performance Management, Inbound Marketing, Contact Centers, Project Planning, Business Development, Business Analysis, Team Building, BPO, Strategy, Customer Experience, Solution Selling, New Business Development, Customer Satisfaction, Coaching, Business Process..., Team Management, Call Center Development, Telemarketing, Service Delivery, Lead Generation, Account Management, Cross-functional Team..., Sales Operations, Offshoring, Team Leadership, Recruiting, Avaya, SaaS, Salesforce.com, Sla
Education
Nova Southeastern University 1990 — 1995
High School - St. Josephs Academy 1982 — 1986
SOCAP International January 2013 - Present
American Customer Care March 2015 - Present
Knoah Solutions March 2013 - March 2015
SPi Global December 2011 - March 2013
Alorica (formerly PRC) October 2008 - December 2011
PRC May 2005 - October 2008
PRC February 2003 - April 2005
PRC June 1999 - January 2003
PRC August 1997 - May 1999
AT&T American Transtech 1989 - 1997
Skills
Customer Retention, Sales, Customer Service, Marketing, Training, People Development, Outsourcing, Strategic Planning, Program Management, Project Management, Call Center, Leadership, CRM, Management, Process Improvement, Call Centers, Workforce Management, Operations Management, Vendor Management, Telecommunications, Performance Management, Inbound Marketing, Contact Centers, Project Planning, Business Development, Business Analysis, Team Building, BPO, Strategy, Customer Experience, Solution Selling, New Business Development, Customer Satisfaction, Coaching, Business Process..., Team Management, Call Center Development, Telemarketing, Service Delivery, Lead Generation, Account Management, Cross-functional Team..., Sales Operations, Offshoring, Team Leadership, Recruiting, Avaya, SaaS, Salesforce.com, Sla
Education
Nova Southeastern University 1990 — 1995
High School - St. Josephs Academy 1982 — 1986
Lisa Oswald's SOCAP International Experience October 2011 - Present
Job Senior Vice President, Global Customer Service
Industry Online Media
Experience
SOCAP International October 2011 - Present
Travelzoo Inc. 2011 - Present
Priceline.com (The Priceline Group) 1999 - 2010
Aquarion Company 1992 - 1999
Skills
Customer Service, Project Management, Cross-functional Team..., Operations Management, Customer Experience, Operational Efficiency, Service Excellence, Voice of the Customer..., BPO Vendor Mangement, Call center start-up, Phone Sales, Strategy, Vendor Management, E-commerce, New Business Development, Leadership, Call Center, Entrepreneurship, Social Media, Management, BPO, Sales, CRM, Strategic Partnerships, Customer Satisfaction, P&L Management, Telemarketing, Strategic Planning, Account Management, Customer Retention, Call Centers, Operational Risk, Outsourcing, Process Improvement, Start-ups
Education
Boston College
B.S., Marketing
SOCAP International October 2011 - Present
Travelzoo Inc. 2011 - Present
Priceline.com (The Priceline Group) 1999 - 2010
Aquarion Company 1992 - 1999
Skills
Customer Service, Project Management, Cross-functional Team..., Operations Management, Customer Experience, Operational Efficiency, Service Excellence, Voice of the Customer..., BPO Vendor Mangement, Call center start-up, Phone Sales, Strategy, Vendor Management, E-commerce, New Business Development, Leadership, Call Center, Entrepreneurship, Social Media, Management, BPO, Sales, CRM, Strategic Partnerships, Customer Satisfaction, P&L Management, Telemarketing, Strategic Planning, Account Management, Customer Retention, Call Centers, Operational Risk, Outsourcing, Process Improvement, Start-ups
Education
Boston College
B.S., Marketing
Tim Rauschenbach's SOCAP International Experience 2002 - 2008
Job Vice President of Customer Service at Practice Fusion
Industry Executive Office
Experience
Practice Fusion June 2015 - Present
Geist Half Marathon, Inc. May 2013 - June 2015
Level Five Solutions, LLC June 2004 - June 2015
SOCAP International 2002 - 2008
United Healthcare 2002 - 2004
Amazon.com 1999 - 2002
Precision Response Corporation 1997 - 1999
Skills
Call Center, Strategic Planning, Team Building, Customer Experience, Process Improvement, Customer Relations, Customer Service, Change Management, Operations Management, Six Sigma, Coaching, Performance Management, Leadership Development, Budgeting, Account Management, New Business Development, Consultative Selling, Public Speaking, Forecasting, Organizational..., Vendor Management, Business Strategy, Telecommunications, Employee Relations, Process Engineering, Team Leadership, Budgets, Business Development, CRM, Call Centers, Leadership, Management, Management Consulting, Marketing, Outsourcing, Negotiation, Project Management, Program Management, Recruiting, Project Planning, Sales, Staff Development, Selling, Start-ups, Strategy, Training, Customer Satisfaction
Education
Indiana State University - School of Business 1981 — 1986
Business Administration and Management, General
Indiana State University
Bachelor's degree, Business Administration and Management, General
Practice Fusion June 2015 - Present
Geist Half Marathon, Inc. May 2013 - June 2015
Level Five Solutions, LLC June 2004 - June 2015
SOCAP International 2002 - 2008
United Healthcare 2002 - 2004
Amazon.com 1999 - 2002
Precision Response Corporation 1997 - 1999
Skills
Call Center, Strategic Planning, Team Building, Customer Experience, Process Improvement, Customer Relations, Customer Service, Change Management, Operations Management, Six Sigma, Coaching, Performance Management, Leadership Development, Budgeting, Account Management, New Business Development, Consultative Selling, Public Speaking, Forecasting, Organizational..., Vendor Management, Business Strategy, Telecommunications, Employee Relations, Process Engineering, Team Leadership, Budgets, Business Development, CRM, Call Centers, Leadership, Management, Management Consulting, Marketing, Outsourcing, Negotiation, Project Management, Program Management, Recruiting, Project Planning, Sales, Staff Development, Selling, Start-ups, Strategy, Training, Customer Satisfaction
Education
Indiana State University - School of Business 1981 — 1986
Business Administration and Management, General
Indiana State University
Bachelor's degree, Business Administration and Management, General
Brett LaDove's SOCAP International Experience 1998 - 2001
Job Sr. Director, Product Management at Enlighted inc
Industry Renewables & Environment
Experience
Enlighted Inc August 2013 - Present
LaDove Associates January 2003 - August 2013
Visa October 2011 - March 2012
Zediva December 2010 - August 2011
Institute of Management Consulting (IMC), NorCal June 2008 - June 2010
Levi Strauss & Co. 1998 - 2002
SOCAP International 1998 - 2001
Levi Strauss & Co. 1995 - 1998
Levi Strauss & Co. February 1988 - 1995
Skills
Strategy, Strategic Planning, CRM, Management Consulting, Leadership, Management, Product Marketing, Project Management, Customer Insight, E-commerce, Outsourcing, Market Research, Marketing Strategy, Consulting, Business Strategy, Customer Satisfaction, Entrepreneurship, Customer Service, Email Marketing, Change Management, Marketing, Integrated Marketing, Cloud Computing, Project Planning, Customer Experience, Social Media, Strategic Partnerships, Start-ups, Business Development, Innovation, Organizational..., New Business Development, Process Improvement, Analytics, Public Relations, Business Planning, Customer Satisfaction..., Technology Evaluation, Sales, Social Networking, Executive Management, Competitive Analysis, Customer Retention, Business Relationship..., Preparation of Business..., Collaboration Tools, Interaction Design, Product Management, Program Management, Cross-functional Team...
Education
University of California, Santa Barbara 1983 — 1987
Bachelor of Arts (BA)
Lick Wilmerding High School
Enlighted Inc August 2013 - Present
LaDove Associates January 2003 - August 2013
Visa October 2011 - March 2012
Zediva December 2010 - August 2011
Institute of Management Consulting (IMC), NorCal June 2008 - June 2010
Levi Strauss & Co. 1998 - 2002
SOCAP International 1998 - 2001
Levi Strauss & Co. 1995 - 1998
Levi Strauss & Co. February 1988 - 1995
Skills
Strategy, Strategic Planning, CRM, Management Consulting, Leadership, Management, Product Marketing, Project Management, Customer Insight, E-commerce, Outsourcing, Market Research, Marketing Strategy, Consulting, Business Strategy, Customer Satisfaction, Entrepreneurship, Customer Service, Email Marketing, Change Management, Marketing, Integrated Marketing, Cloud Computing, Project Planning, Customer Experience, Social Media, Strategic Partnerships, Start-ups, Business Development, Innovation, Organizational..., New Business Development, Process Improvement, Analytics, Public Relations, Business Planning, Customer Satisfaction..., Technology Evaluation, Sales, Social Networking, Executive Management, Competitive Analysis, Customer Retention, Business Relationship..., Preparation of Business..., Collaboration Tools, Interaction Design, Product Management, Program Management, Cross-functional Team...
Education
University of California, Santa Barbara 1983 — 1987
Bachelor of Arts (BA)
Lick Wilmerding High School
Paul Osborne's SOCAP International Experience 2000 - 2012
Job Director Consumer Relations Levi Strauss & Co.
Industry Apparel & Fashion
Experience
Levi Strauss & Co. January 1995 - Present
SOCAP International 2000 - 2012
Education
San Diego State University-California State University
Levi Strauss & Co. January 1995 - Present
SOCAP International 2000 - 2012
Education
San Diego State University-California State University
Kyle Noble's SOCAP International Experience February 2015 - Present
Job Marketing, Customer Service and PR
Industry Retail
Experience
Grocery Outlet July 2015 - Present
SOCAP International February 2015 - Present
Fresh & Easy Neighborhood Markets Inc October 2011 - June 2015
Fresh and Easy Neighborhood Market February 2011 - October 2011
Fresh and Easy Neighborhood Market October 2007 - February 2011
Fresh and Easy Neighborhood Market October 2009 - February 2010
Skills
Retail, Customer Service, Merchandising, Inventory Management, Management, Marketing Strategy, Grocery, Training, Store Operations, Microsoft Office, Store Management, Vendor Management, Strategic Partnerships, Community Outreach, Program Coordination, Profit, Time Management, Customer Experience, Leadership, Customer Satisfaction, Forecasting, Loss Prevention, Planograms, Team Building, Visual Merchandising, Income Statement, Fundraising, Strategy, Pricing, Teamwork, P&L Management, POS, Inventory Control, Shrinkage, Customer Engagement, Communication Skills, Internal Communications, Customer Retention, Hiring, P&L, Purchasing, Team Leadership, Content Strategy, Marketing, Process Improvement, Strategic Planning
Education
University of California, Santa Barbara
Bachelor’s Degree
Grocery Outlet July 2015 - Present
SOCAP International February 2015 - Present
Fresh & Easy Neighborhood Markets Inc October 2011 - June 2015
Fresh and Easy Neighborhood Market February 2011 - October 2011
Fresh and Easy Neighborhood Market October 2007 - February 2011
Fresh and Easy Neighborhood Market October 2009 - February 2010
Skills
Retail, Customer Service, Merchandising, Inventory Management, Management, Marketing Strategy, Grocery, Training, Store Operations, Microsoft Office, Store Management, Vendor Management, Strategic Partnerships, Community Outreach, Program Coordination, Profit, Time Management, Customer Experience, Leadership, Customer Satisfaction, Forecasting, Loss Prevention, Planograms, Team Building, Visual Merchandising, Income Statement, Fundraising, Strategy, Pricing, Teamwork, P&L Management, POS, Inventory Control, Shrinkage, Customer Engagement, Communication Skills, Internal Communications, Customer Retention, Hiring, P&L, Purchasing, Team Leadership, Content Strategy, Marketing, Process Improvement, Strategic Planning
Education
University of California, Santa Barbara
Bachelor’s Degree
Cidney McNeil's SOCAP International Experience 2002 - 2003
Job
Industry Executive Office
Experience
Food Marketing Institute January 2007 - Present
Pearson Analytic Solutions 2004 - 2006
New American Schools 2003 - 2004
SOCAP International 2002 - 2003
Education
Bowie State University
Food Marketing Institute January 2007 - Present
Pearson Analytic Solutions 2004 - 2006
New American Schools 2003 - 2004
SOCAP International 2002 - 2003
Education
Bowie State University
Betty Scott's SOCAP International Experience 2002 - 2010
Job Manager, Consumer Affairs at Henkel NA
Industry Consumer Goods
Experience
The Dial Corporation 2002 - Present
Henkel NA May 2002 - October 2010
SOCAP International 2002 - 2010
Coe Financial 1990 - 2009
AdvancePCS 1999 - 2002
Eddie Bauer 1992 - 1997
Skills
CRM, Call Center, Call Centers, Cross-functional Team..., Customer Satisfaction, Customer Service
Education
Miami University
B.S., Education
Xavier University
M Ed, Education
The Dial Corporation 2002 - Present
Henkel NA May 2002 - October 2010
SOCAP International 2002 - 2010
Coe Financial 1990 - 2009
AdvancePCS 1999 - 2002
Eddie Bauer 1992 - 1997
Skills
CRM, Call Center, Call Centers, Cross-functional Team..., Customer Satisfaction, Customer Service
Education
Miami University
B.S., Education
Xavier University
M Ed, Education
Anthony Bannon's SOCAP International Experience March 2012 - March 2014
Job Event and Program Consultant at OUT for Work
Industry Nonprofit Organization Management
Experience
OUT for Work April 2014 - December 2014
SOCAP International March 2012 - March 2014
Out & Equal Workplace Advocates March 2008 - November 2010
Boys & Girls Clubs of San Francisco September 2006 - March 2008
YMCA of San Diego County September 2001 - September 2006
Skills
Staff Development, Event Management, Budget Management, Event Planning, Fundraising, Non-profits, Public Speaking, Volunteer Management, Nonprofits
Education
University of Maryland College Park 1995 — 1999
BA, BA, Special Education, Hearing and Speech Sciences
OUT for Work April 2014 - December 2014
SOCAP International March 2012 - March 2014
Out & Equal Workplace Advocates March 2008 - November 2010
Boys & Girls Clubs of San Francisco September 2006 - March 2008
YMCA of San Diego County September 2001 - September 2006
Skills
Staff Development, Event Management, Budget Management, Event Planning, Fundraising, Non-profits, Public Speaking, Volunteer Management, Nonprofits
Education
University of Maryland College Park 1995 — 1999
BA, BA, Special Education, Hearing and Speech Sciences
John Cronce's SOCAP International Experience September 2007 - September 2011
Job DirectorContact Center, Jockey International, Inc.
Industry Apparel & Fashion
Experience
Jockey International March 2010 - Present
SOCAP International September 2007 - September 2011
Jockey International, Inc. June 2004 - February 2010
SOCAP International March 2005 - March 2009
Jockey International March 1998 - May 2004
Jockey International June 1997 - March 1998
Skills
Public Speaking, Strategic Planning, Training, Call Center, Executive Reporting, Team Building, Sales, Customer Experience, Customer Satisfaction, Customer Service, Coaching, Integrated Marketing, Call Centers, Process Improvement, Change Management, Cross-functional Team..., Management, CRM, Leadership, Vendor Management, Strategy, Account Management, Operations Management, Customer Retention, Program Management, Performance Management, Employee Engagement, Retail, Entrepreneurship, Employee Training, Budgets, Marketing, Sales Management, Team Leadership, Project Management, Business Development, Leadership Development, Marketing Strategy, New Business Development, Data Analysis, Team Management, Recruiting, Analysis, Customer Insight, Outsourcing, Product Development, Business Strategy, Consumer Products, Market Research, Business Process...
Education
University of Wisconsin-Milwaukee 1997 — 1999
Master of Arts, History
University of Wisconsin-Milwaukee 1987 — 1991
Bachelor of Arts, Mass Communcation, History
North Central University 1985 — 1986
Undeclared Major
Jockey International March 2010 - Present
SOCAP International September 2007 - September 2011
Jockey International, Inc. June 2004 - February 2010
SOCAP International March 2005 - March 2009
Jockey International March 1998 - May 2004
Jockey International June 1997 - March 1998
Skills
Public Speaking, Strategic Planning, Training, Call Center, Executive Reporting, Team Building, Sales, Customer Experience, Customer Satisfaction, Customer Service, Coaching, Integrated Marketing, Call Centers, Process Improvement, Change Management, Cross-functional Team..., Management, CRM, Leadership, Vendor Management, Strategy, Account Management, Operations Management, Customer Retention, Program Management, Performance Management, Employee Engagement, Retail, Entrepreneurship, Employee Training, Budgets, Marketing, Sales Management, Team Leadership, Project Management, Business Development, Leadership Development, Marketing Strategy, New Business Development, Data Analysis, Team Management, Recruiting, Analysis, Customer Insight, Outsourcing, Product Development, Business Strategy, Consumer Products, Market Research, Business Process...
Education
University of Wisconsin-Milwaukee 1997 — 1999
Master of Arts, History
University of Wisconsin-Milwaukee 1987 — 1991
Bachelor of Arts, Mass Communcation, History
North Central University 1985 — 1986
Undeclared Major
Mary Ann Kerr's SOCAP International Experience 2010 - 2015
Job Call / Contact Center Services. Customer Care. Fulfillment
Industry Outsourcing/Offshoring
Experience
TMP Direct June 2003 - Present
SOCAP International 2010 - 2015
Phoenix Marketing Group 1997 - 2000
Skills
Strategic Planning, Customer Satisfaction, CRM, Account Management, Call Center, Customer Experience, Customer Service, Team Leadership, Customer Retention, Team Building, Management
Education
Seton Hall University 1989 — 1991
MBA, Marketing
Seton Hall University 1985 — 1989
BS, Business Administration
Marylawn of the Oranges 1980 — 1984
TMP Direct June 2003 - Present
SOCAP International 2010 - 2015
Phoenix Marketing Group 1997 - 2000
Skills
Strategic Planning, Customer Satisfaction, CRM, Account Management, Call Center, Customer Experience, Customer Service, Team Leadership, Customer Retention, Team Building, Management
Education
Seton Hall University 1989 — 1991
MBA, Marketing
Seton Hall University 1985 — 1989
BS, Business Administration
Marylawn of the Oranges 1980 — 1984
Heather Blauvelt's SOCAP International Experience August 2010 - August 2012
Job Teacher
Industry Primary/Secondary Education
Experience
Glebe Elementary School Sales CoordinatorHonest TeaAugust 2012 - August 2014
SOCAP International August 2010 - August 2012
Johns Hopkins Medicine International June 2009 - August 2009
Innovara, Inc December 2008 - January 2009
O'Neill and Associates Firm May 2008 - August 2008
Skills
Management
Education
The George Washington University - Graduate School of Education and Human Development 2014 — 2015
Master's Degree, Elementary Education and Teaching
Kenyon College 2006 — 2010
B.A, International Studies; Political Science
Wilbraham and Monson Academy 2002 — 2006
High School
Glebe Elementary School Sales CoordinatorHonest TeaAugust 2012 - August 2014
SOCAP International August 2010 - August 2012
Johns Hopkins Medicine International June 2009 - August 2009
Innovara, Inc December 2008 - January 2009
O'Neill and Associates Firm May 2008 - August 2008
Skills
Management
Education
The George Washington University - Graduate School of Education and Human Development 2014 — 2015
Master's Degree, Elementary Education and Teaching
Kenyon College 2006 — 2010
B.A, International Studies; Political Science
Wilbraham and Monson Academy 2002 — 2006
High School
YMCA
American Red Cross
Boy Scouts of America
City Year
Blue Cross Blue Shield of Michigan
Young Life
March of Dimes
UNICEF