Sofica Group, a TeleTech Company
Industry: Company
DescriptionFounded: 2004 Parent organization: TTEC Subsidiary: BTC Contact EOOD
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Sofica Group, a TeleTech Company Employees
Employee
Years
Job
Industry
Sevin Abdilova Sevin Abdilova's Sofica Group, a TeleTech Company Experience June 2015 - Present
Job Service Delivery Specialist at Sofica Group, a TeleTech Company
Industry Information Technology and Services
Experience
Sofica Group, a TeleTech Company June 2015 - Present
Hewlett-Packard April 2014 - June 2015
Hewlett-Packard November 2013 - March 2014
Hewlett-Packard January 2012 - October 2013
Skills
SharePoint, Microsoft Office, Project Management, Internal Communications, Team Leadership, Teamwork, Administrative..., Document Management, Project Coordination, Database Administration, System Administration, SharePoint Designer, Business Operations, Managing Meetings, Rewards Programs, IT Service Management, Customer Service, Training, Management, Service Delivery
Education
Sofia University St. Kliment Ohridski 2010 — 2012
Master's degree, Planning and Management of Territorial Systems
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's degree, Regional Development and Policy
Foreign Language School, Pleven, Bulgaria 2001 — 2006
Sofica Group, a TeleTech Company June 2015 - Present
Hewlett-Packard April 2014 - June 2015
Hewlett-Packard November 2013 - March 2014
Hewlett-Packard January 2012 - October 2013
Skills
SharePoint, Microsoft Office, Project Management, Internal Communications, Team Leadership, Teamwork, Administrative..., Document Management, Project Coordination, Database Administration, System Administration, SharePoint Designer, Business Operations, Managing Meetings, Rewards Programs, IT Service Management, Customer Service, Training, Management, Service Delivery
Education
Sofia University St. Kliment Ohridski 2010 — 2012
Master's degree, Planning and Management of Territorial Systems
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's degree, Regional Development and Policy
Foreign Language School, Pleven, Bulgaria 2001 — 2006
Pavlina Uzunova Pavlina Uzunova's Sofica Group, a TeleTech Company Experience November 2014 - Present
Job Executive Assistant Administration at Sofica Group, a TeleTech Company
Industry Outsourcing/Offshoring
Experience
Sofica Group, a TeleTech Company November 2014 - Present
Sofica Group July 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Teaching, Administration, Analysis
Education
Malmö högskola / Malmö University 2012 — 2013
Master of Arts (MA), International Migration and Ethnic Relations (IMER), Mater's Thesis: "The Experiences of Bulgarian Migrants in the UK"
University of National and World Economy (UNWE) 2007 — 2011
Bachelor's degree, European Studies
English Language High School 2002 — 2007
English, Maths and German
Sofica Group, a TeleTech Company November 2014 - Present
Sofica Group July 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Teaching, Administration, Analysis
Education
Malmö högskola / Malmö University 2012 — 2013
Master of Arts (MA), International Migration and Ethnic Relations (IMER), Mater's Thesis: "The Experiences of Bulgarian Migrants in the UK"
University of National and World Economy (UNWE) 2007 — 2011
Bachelor's degree, European Studies
English Language High School 2002 — 2007
English, Maths and German
Iordan Popov Iordan Popov's Sofica Group, a TeleTech Company Experience July 2013 - May 2015
Job Process Specialist at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard May 2015 - Present
Sofica Group, a TeleTech Company July 2013 - May 2015
Nomadic Company July 2008 - February 2010
Skills
Cross-functional Team..., Teamwork, Finance, Contract Management, Leadership, Strategic Planning, Team Management, Communication, Management, Microsoft Office, Team Leadership, Customer Service, Business Strategy, Marketing, Business Development, Time Management, Training, CRM, Market Research, Procurement, Recruiting, Vendor Management
Education
University of Portsmouth 2010 — 2013
Bachelor's degree, Business Administration, 2:1 Second Class Honours (Upper Division)
Hewlett-Packard May 2015 - Present
Sofica Group, a TeleTech Company July 2013 - May 2015
Nomadic Company July 2008 - February 2010
Skills
Cross-functional Team..., Teamwork, Finance, Contract Management, Leadership, Strategic Planning, Team Management, Communication, Management, Microsoft Office, Team Leadership, Customer Service, Business Strategy, Marketing, Business Development, Time Management, Training, CRM, Market Research, Procurement, Recruiting, Vendor Management
Education
University of Portsmouth 2010 — 2013
Bachelor's degree, Business Administration, 2:1 Second Class Honours (Upper Division)
Ivanina Stefanova Ivanina Stefanova's Sofica Group, a TeleTech Company Experience September 2014 - March 2015
Job Chekin/ Gate agent at Swissport Bulgaria
Industry Consumer Services
Experience
Swissport May 2015 - Present
Sofica Group, a TeleTech Company September 2014 - March 2015
Ecommtech International JSC February 2014 - March 2014
Star post November 2013 - January 2014
Cycle Credit BG member of ICAP Group October 2012 - April 2013
CMSG April 2012 - August 2012
Departament of Education, Embassy of Spain in Bulgaria October 2011 - March 2012
Departament of Education, Embassy of Spain in Bulgaria October 2010 - June 2011
Skills
Call Center, Spanish, Microsoft Office, Team Leadership, Customer Service, Teamwork, Sales, English, Microsoft Word, Research, Institutional Relations, Translation, Performance Management, Marketing Research, Call Centers, Management, Training, Management Consulting, Negotiation, Event Management, System Administration, Account Management, Leadership, Social Media, Databases, Analysis, PowerPoint, Time Management, Customer Satisfaction, Human Resources, Telemarketing, Project Management, Online Marketing, Global Human Resources..., Social Networking
Education
International Business School 2012 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Bachelor
Sofia University St. Kliment Ohridski 2010 — 2012
None, Spanish and Iberian Studies, None
157 Lenguage School "Secar Vallejo" 2005 — 2010
Secondary education, Spanish and Iberian Studies, Graduate
Swissport May 2015 - Present
Sofica Group, a TeleTech Company September 2014 - March 2015
Ecommtech International JSC February 2014 - March 2014
Star post November 2013 - January 2014
Cycle Credit BG member of ICAP Group October 2012 - April 2013
CMSG April 2012 - August 2012
Departament of Education, Embassy of Spain in Bulgaria October 2011 - March 2012
Departament of Education, Embassy of Spain in Bulgaria October 2010 - June 2011
Skills
Call Center, Spanish, Microsoft Office, Team Leadership, Customer Service, Teamwork, Sales, English, Microsoft Word, Research, Institutional Relations, Translation, Performance Management, Marketing Research, Call Centers, Management, Training, Management Consulting, Negotiation, Event Management, System Administration, Account Management, Leadership, Social Media, Databases, Analysis, PowerPoint, Time Management, Customer Satisfaction, Human Resources, Telemarketing, Project Management, Online Marketing, Global Human Resources..., Social Networking
Education
International Business School 2012 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Bachelor
Sofia University St. Kliment Ohridski 2010 — 2012
None, Spanish and Iberian Studies, None
157 Lenguage School "Secar Vallejo" 2005 — 2010
Secondary education, Spanish and Iberian Studies, Graduate
Plamena Staneva Plamena Staneva's Sofica Group, a TeleTech Company Experience July 2014 - Present
Job Business Analyst at HewlettPackard Bulgaria Ltd
Industry Retail
Experience
Sofica Group, a TeleTech Company July 2014 - Present
IT TREND DG LTD December 2013 - June 2014
Fitness centre Delfini March 2013 - July 2013
PROFI CREDIT Bulgaria EOOD September 2011 - December 2011
Skills
Teamwork, English, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Public Speaking, Outlook, OneNote
Education
SU Kliment Ohridski 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Sofia University St. Kliment Ohridski 2010 — 2014
Bachelor, Business Administratiom
Università degli Studi di Firenze / University of Florence 2012 — 2013
Sofica Group, a TeleTech Company July 2014 - Present
IT TREND DG LTD December 2013 - June 2014
Fitness centre Delfini March 2013 - July 2013
PROFI CREDIT Bulgaria EOOD September 2011 - December 2011
Skills
Teamwork, English, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Public Speaking, Outlook, OneNote
Education
SU Kliment Ohridski 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Sofia University St. Kliment Ohridski 2010 — 2014
Bachelor, Business Administratiom
Università degli Studi di Firenze / University of Florence 2012 — 2013
Antoni DIMOV's Sofica Group, a TeleTech Company Experience June 2015 - Present
Job Service Delivery Team Leader at Sofica Group, a TeleTech company
Industry Outsourcing/Offshoring
Experience
Sofica Group, a TeleTech Company June 2015 - Present
Concentrix March 2015 - Present
Concentrix February 2014 - February 2015
IBM August 2013 - February 2014
IBM September 2012 - August 2013
CANCUN June 2011 - February 2012
Agence THE SMARTS - Conseil en Marketing Digital June 2010 - September 2010
ESTHEDELLE June 2009 - July 2009
RABAT AMERICAN SCHOOL June 2008 - July 2008
ACCESS TELESERVICES November 2006 - June 2007
Skills
Team Leadership, CRM, Customer Service, Cisco Technologies, Front Office Support, Marketing Communications, Salesforce.com, Marketing Management, Team Management, Order to Cash, Brand Management, Outsourcing, Finance, Business Process..., Oracle, SAP, Public Speaking, Marketing, Microsoft Office, French, English, KPI Reports, Microsoft Excel, International Marketing, Project Management, Operations Management, Experienced Business..., Advertising Agency, Back Office, Consulting, Marketing Strategy, Market Research, Promotional Marketing, Call Centers, Public Relations, Retail, Sales Promotion, Coaching, Facebook, Digital Marketing, E-commerce, Program Management, Photoshop, Networking, Quality Control
Education
INSEEC Paris 2010 — 2012
Master, Image des marques (brand management)
Staffordshire University 2007 — 2010
Bachelor's degree, Marketing/Marketing Management, General
Sofica Group, a TeleTech Company June 2015 - Present
Concentrix March 2015 - Present
Concentrix February 2014 - February 2015
IBM August 2013 - February 2014
IBM September 2012 - August 2013
CANCUN June 2011 - February 2012
Agence THE SMARTS - Conseil en Marketing Digital June 2010 - September 2010
ESTHEDELLE June 2009 - July 2009
RABAT AMERICAN SCHOOL June 2008 - July 2008
ACCESS TELESERVICES November 2006 - June 2007
Skills
Team Leadership, CRM, Customer Service, Cisco Technologies, Front Office Support, Marketing Communications, Salesforce.com, Marketing Management, Team Management, Order to Cash, Brand Management, Outsourcing, Finance, Business Process..., Oracle, SAP, Public Speaking, Marketing, Microsoft Office, French, English, KPI Reports, Microsoft Excel, International Marketing, Project Management, Operations Management, Experienced Business..., Advertising Agency, Back Office, Consulting, Marketing Strategy, Market Research, Promotional Marketing, Call Centers, Public Relations, Retail, Sales Promotion, Coaching, Facebook, Digital Marketing, E-commerce, Program Management, Photoshop, Networking, Quality Control
Education
INSEEC Paris 2010 — 2012
Master, Image des marques (brand management)
Staffordshire University 2007 — 2010
Bachelor's degree, Marketing/Marketing Management, General
Lora Stoimenova's Sofica Group, a TeleTech Company Experience January 2015 - Present
Job Technical Support Specialist at Sofica Group, a TeleTech Company
Industry Translation and Localization
Experience
Sofica Group, a TeleTech Company January 2015 - Present
Trimoncium Princess, Plovdiv October 2008 - May 2009
Air Sofia October 2005 - December 2008
Skills
Business Development, Czech, English, Customer Service, Social Media, French, Research
Education
Plovdiv University 2009 — 2014
Master's degree, Slavic Languages, Literatures, and Linguistics, Czech
University of Pardubice 2011 — 2011
Master's degree, Czech Language and Literature
Professional school of Tourism, Chepelare 2000 — 2005
Sofica Group, a TeleTech Company January 2015 - Present
Trimoncium Princess, Plovdiv October 2008 - May 2009
Air Sofia October 2005 - December 2008
Skills
Business Development, Czech, English, Customer Service, Social Media, French, Research
Education
Plovdiv University 2009 — 2014
Master's degree, Slavic Languages, Literatures, and Linguistics, Czech
University of Pardubice 2011 — 2011
Master's degree, Czech Language and Literature
Professional school of Tourism, Chepelare 2000 — 2005
Julian Stanchev's Sofica Group, a TeleTech Company Experience August 2015 - Present
Job ...
Industry Machinery
Experience
Sofica Group, a TeleTech Company August 2015 - Present
Sofica Group, a TeleTech Company August 2015 - Present
Skills
Microsoft Office, English, Event Management
Education
Plovdivski universitet 'Paisii Hilendarski' 2015 — 2017
Master's degree, Computer Software Technology/Technician
agricultural university 2010 — 2014
Bachelor's degree, Agricultural Engineering
Sofica Group, a TeleTech Company August 2015 - Present
Sofica Group, a TeleTech Company August 2015 - Present
Skills
Microsoft Office, English, Event Management
Education
Plovdivski universitet 'Paisii Hilendarski' 2015 — 2017
Master's degree, Computer Software Technology/Technician
agricultural university 2010 — 2014
Bachelor's degree, Agricultural Engineering
Andrey Petrov Andrey Petrov's Sofica Group, a TeleTech Company Experience September 2008 - September 2009
Job Subject Matter Expert (Enterprise Services) EMEA Sales Governance at Hewlett Packard
Industry Management Consulting
Experience
Hewlett-Packard April 2014 - Present
Hewlett-Packard May 2013 - May 2014
Hewlett-Packard September 2009 - May 2013
Geosol Gesellschaft für Solarenergie mbH March 2011 - August 2011
EDLANTA- Higher Education Abroad January 2010 - March 2011
Sofica Group, a TeleTech Company September 2008 - September 2009
VIVACOM March 2007 - September 2008
MoneyGram International October 2004 - March 2007
Green Travel Agency September 1999 - June 2002
Skills
Business Strategy, Management, Leadership, Negotiation, Entrepreneurship, Sales Management, Outsourcing, New Business Development, Business Development, Teamwork, Marketing Management, Operations Management, Telecommunications, Marketing Strategy, Strategic Analysis, Strategy, Project Management, Team Management, CRM, Customer Care Management, Business Planning, Account Management, Team Leadership, Performance Management, Program Management, Training, Sales Process, Start-ups, Analysis
Education
COTRUGLI Business School 2011 — 2012
Master of Business Administration (MBA), General Management and Entrepreneurship
Sofia University St. Kliment Ohridski 2003 — 2007
Bachelor of Arts, Scandinavistics
Jeppesen Sanderson Training Course designed for PPL 2013 — 2014
Aviation/Airway Management and Operations
First Private English Language School "William Shakespeare" 1998 — 2003
Secondary Education, English Language and Literature, Economics
Hewlett-Packard April 2014 - Present
Hewlett-Packard May 2013 - May 2014
Hewlett-Packard September 2009 - May 2013
Geosol Gesellschaft für Solarenergie mbH March 2011 - August 2011
EDLANTA- Higher Education Abroad January 2010 - March 2011
Sofica Group, a TeleTech Company September 2008 - September 2009
VIVACOM March 2007 - September 2008
MoneyGram International October 2004 - March 2007
Green Travel Agency September 1999 - June 2002
Skills
Business Strategy, Management, Leadership, Negotiation, Entrepreneurship, Sales Management, Outsourcing, New Business Development, Business Development, Teamwork, Marketing Management, Operations Management, Telecommunications, Marketing Strategy, Strategic Analysis, Strategy, Project Management, Team Management, CRM, Customer Care Management, Business Planning, Account Management, Team Leadership, Performance Management, Program Management, Training, Sales Process, Start-ups, Analysis
Education
COTRUGLI Business School 2011 — 2012
Master of Business Administration (MBA), General Management and Entrepreneurship
Sofia University St. Kliment Ohridski 2003 — 2007
Bachelor of Arts, Scandinavistics
Jeppesen Sanderson Training Course designed for PPL 2013 — 2014
Aviation/Airway Management and Operations
First Private English Language School "William Shakespeare" 1998 — 2003
Secondary Education, English Language and Literature, Economics
Jasmina Svilenova Jasmina Svilenova's Sofica Group, a TeleTech Company Experience April 2014 - Present
Job Financial Services Professional
Industry Banking
Experience
Sofica Group, a TeleTech Company April 2014 - Present
Praktiker July 2013 - October 2013
TOTEMA Engineering JSC February 2013 - June 2013
ORIFLAME COSMETICS September 2011 - December 2012
Skills
Team Management, Business Strategy, Marketing Communications, New Business Development, Marketing Strategy, Microsoft Office, Negotiation, Market Research, English, Marketing, Management, Sales Management, Teamwork, Market Analysis
Education
Norges Handelshøyskole (NHH) 2009 — 2011
University of St. Gallen 2010 — 2010
Master Exchange
Sofica Group, a TeleTech Company April 2014 - Present
Praktiker July 2013 - October 2013
TOTEMA Engineering JSC February 2013 - June 2013
ORIFLAME COSMETICS September 2011 - December 2012
Skills
Team Management, Business Strategy, Marketing Communications, New Business Development, Marketing Strategy, Microsoft Office, Negotiation, Market Research, English, Marketing, Management, Sales Management, Teamwork, Market Analysis
Education
Norges Handelshøyskole (NHH) 2009 — 2011
University of St. Gallen 2010 — 2010
Master Exchange
Radosveta Mitrusheva's Sofica Group, a TeleTech Company Experience March 2015 - August 2015
Job Licensing Specialist bei Ingram Micro
Industry Financial Services
Experience
Hewlett-Packard August 2015 - Present
Sofica Group, a TeleTech Company March 2015 - August 2015
Ingram Micro September 2014 - March 2015
Ingram Micro February 2013 - September 2014
Aksiss EOOD May 2008 - January 2013
Skills
Sculpture, Visual Arts, Contemporary Art, Art, Galleries, Art History, Curating, Art Education, Modern Art, Fine Art, Public Art, Mixed Media, Museums, Printmaking, Microsoft Office, Teamwork, Team Management, Management, Team Leadership, English, CRM, Sales, Research, Negotiation
Education
New Bulgarian University 2013 — 2016
Bachelor's degree, Finance
Heinrich-Heine-Universität Düsseldorf 2002 — 2007
Master of Arts (MA), History of Art
Foreign Language School "Romain Rolland" 1996 — 2001
Hewlett-Packard August 2015 - Present
Sofica Group, a TeleTech Company March 2015 - August 2015
Ingram Micro September 2014 - March 2015
Ingram Micro February 2013 - September 2014
Aksiss EOOD May 2008 - January 2013
Skills
Sculpture, Visual Arts, Contemporary Art, Art, Galleries, Art History, Curating, Art Education, Modern Art, Fine Art, Public Art, Mixed Media, Museums, Printmaking, Microsoft Office, Teamwork, Team Management, Management, Team Leadership, English, CRM, Sales, Research, Negotiation
Education
New Bulgarian University 2013 — 2016
Bachelor's degree, Finance
Heinrich-Heine-Universität Düsseldorf 2002 — 2007
Master of Arts (MA), History of Art
Foreign Language School "Romain Rolland" 1996 — 2001
Marina Boteva's Sofica Group, a TeleTech Company Experience 2009 - 2015
Job Site Manager at Sofica Group
Industry Outsourcing/Offshoring
Experience
Sofica Group September 2014 - Present
Sofica Group December 2010 - Present
Sofica Group, a TeleTech Company 2009 - 2015
Sofica Group, a TeleTech Company 2009 - 2015
Sofica Group, a TeleTech Company 2009 - 2015
Sofica Group October 2009 - November 2010
Sofica Group May 2008 - September 2009
Skills
Sla, Team Management, Service Delivery, Contact Centers, Telemarketing, Customer Satisfaction, Service Desk, Team Leadership, Teamwork, Management, Customer Service, Outsourcing, Telecommunications, Training, Microsoft Excel, Microsoft Office, Negotiation, Leadership, Performance Management, Human Resources, Interviews, Workforce Planning, Coaching, Call Centers, Analysis, Customer Experience, SLA
Education
University of National and World Economy 2010 — 2012
Master's degree, Accounting and Control
Technical University Sofia 2005 — 2009
Bachelor of Public Administration
Lycée de langue française "Antoine de Saint-Exupéry" 2000 — 2005
Sofica Group September 2014 - Present
Sofica Group December 2010 - Present
Sofica Group, a TeleTech Company 2009 - 2015
Sofica Group, a TeleTech Company 2009 - 2015
Sofica Group, a TeleTech Company 2009 - 2015
Sofica Group October 2009 - November 2010
Sofica Group May 2008 - September 2009
Skills
Sla, Team Management, Service Delivery, Contact Centers, Telemarketing, Customer Satisfaction, Service Desk, Team Leadership, Teamwork, Management, Customer Service, Outsourcing, Telecommunications, Training, Microsoft Excel, Microsoft Office, Negotiation, Leadership, Performance Management, Human Resources, Interviews, Workforce Planning, Coaching, Call Centers, Analysis, Customer Experience, SLA
Education
University of National and World Economy 2010 — 2012
Master's degree, Accounting and Control
Technical University Sofia 2005 — 2009
Bachelor of Public Administration
Lycée de langue française "Antoine de Saint-Exupéry" 2000 — 2005
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY