Softbank Services
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Softbank Services Employees
Employee
Years
Job
Industry
Mark Briggs Mark Briggs's Softbank Services Experience 1996 - 1998
Job CEO at Premier BPO
Industry Outsourcing/Offshoring
Experience
Premier BPO September 2003 - Present
ClientLogic 1998 - 2003
Sitel 1997 - 2003
Softbank Services 1996 - 1998
SOFTBANK Services Group 1996 - 1998
Intelligent Electronics 1990 - 1996
Ingram Micro 1989 - 1990
Ingram Computer 1987 - 1988
Peat Marwick 1977 - 1979
Skills
Outsourcing, BPO, Inbound Marketing, Call Center, Contact Centers, Workforce Management, Operations Management, Customer Experience, Team Management, Call Centers, Vendor Management, Telemarketing, Service Delivery, Call Center Development, SaaS, Customer Satisfaction, Business Process..., Process Improvement, Offshoring, Customer Retention
Education
Austin Peay State University 1974 — 1978
B.S., Business, Accounting
Premier BPO September 2003 - Present
ClientLogic 1998 - 2003
Sitel 1997 - 2003
Softbank Services 1996 - 1998
SOFTBANK Services Group 1996 - 1998
Intelligent Electronics 1990 - 1996
Ingram Micro 1989 - 1990
Ingram Computer 1987 - 1988
Peat Marwick 1977 - 1979
Skills
Outsourcing, BPO, Inbound Marketing, Call Center, Contact Centers, Workforce Management, Operations Management, Customer Experience, Team Management, Call Centers, Vendor Management, Telemarketing, Service Delivery, Call Center Development, SaaS, Customer Satisfaction, Business Process..., Process Improvement, Offshoring, Customer Retention
Education
Austin Peay State University 1974 — 1978
B.S., Business, Accounting
Eileen Beiter Eileen Beiter's Softbank Services Experience August 1996 - February 1999
Job Senior Clerk at Mattel
Industry Computer Software
Experience
Mattel July 2009 - September 2013
Personnel Resource May 2009 - July 2009
Open Mind March 2009 - May 2009
New Era Cap October 2005 - December 2008
Compu Temps January 2005 - October 2005
Osmose October 2004 - January 2005
ClientLogic February 2000 - October 2004
Computer Application Services September 1999 - November 1999
Gelia Wells & Mohr February 1999 - June 1999
Softbank Services August 1996 - February 1999
Skills
Access, Troubleshooting, Management, Customer Service, Outlook, Process Improvement, Databases, Analysis, Microsoft Office, Software Documentation, Budgets, System Administration, PowerPoint, Technical Support, Training, Microsoft Excel, Team Building, Call Centers, Project Management, Microsoft Word, Sales Operations, Visio, Logistics, Leadership, PeopleSoft, Public Speaking, Technical Writing, HTML, Time Management, Creative Problem Solving, Collaborative Problem..., Non-profit Volunteer, Team Leadership, Accounting, Administration, Data Analysis
Education
Erie Community College 1991 — 1993
Computer Repair
State University of New York College at Buffalo 1980 — 1982
BS, Information Systems Management
University at Buffalo 1979 — 1980
Computer Science
Erie Community College 1977 — 1979
A.A.S, Data Processing
Cleveland Hill High School 1973 — 1977
NYS Regents High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Mattel July 2009 - September 2013
Personnel Resource May 2009 - July 2009
Open Mind March 2009 - May 2009
New Era Cap October 2005 - December 2008
Compu Temps January 2005 - October 2005
Osmose October 2004 - January 2005
ClientLogic February 2000 - October 2004
Computer Application Services September 1999 - November 1999
Gelia Wells & Mohr February 1999 - June 1999
Softbank Services August 1996 - February 1999
Skills
Access, Troubleshooting, Management, Customer Service, Outlook, Process Improvement, Databases, Analysis, Microsoft Office, Software Documentation, Budgets, System Administration, PowerPoint, Technical Support, Training, Microsoft Excel, Team Building, Call Centers, Project Management, Microsoft Word, Sales Operations, Visio, Logistics, Leadership, PeopleSoft, Public Speaking, Technical Writing, HTML, Time Management, Creative Problem Solving, Collaborative Problem..., Non-profit Volunteer, Team Leadership, Accounting, Administration, Data Analysis
Education
Erie Community College 1991 — 1993
Computer Repair
State University of New York College at Buffalo 1980 — 1982
BS, Information Systems Management
University at Buffalo 1979 — 1980
Computer Science
Erie Community College 1977 — 1979
A.A.S, Data Processing
Cleveland Hill High School 1973 — 1977
NYS Regents High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Greg Garland Greg Garland's Softbank Services Experience 1995 - 1997
Job President at LEEG LLC
Industry Computer Software
Experience
LEEG LLC March 2013 - March 2013
Gates Corporation September 2012 - February 2013
Infastech Hong Kong March 2012 - August 2012
Sterling/IBM May 2003 - February 2012
Buchanan Technologies March 2011 - July 2011
Sterling Commerce 2003 - March 2011
Buchanan Technologies 2011 - 2011
Independant Consultant - Florida Power and Light September 1997 - May 2003
Softbank Services 1995 - 1997
Tops Markets 1988 - 1995
Skills
EDI, Unix, Software Analysis, EDIFACT, X12, Integration, Requirements Analysis, Oracle, XML, System Architecture, Unix Shell Scripting, Sterling Gentran, sap idocs, Oracle 9i, SDLC, Requirements Gathering, Business Analysis, IDOC, Visio, SharePoint, SAP
Education
State University of New York College at Buffalo 1987 — 1991
BA, MIS
Erie Community College 1984 — 1987
MIS
LEEG LLC March 2013 - March 2013
Gates Corporation September 2012 - February 2013
Infastech Hong Kong March 2012 - August 2012
Sterling/IBM May 2003 - February 2012
Buchanan Technologies March 2011 - July 2011
Sterling Commerce 2003 - March 2011
Buchanan Technologies 2011 - 2011
Independant Consultant - Florida Power and Light September 1997 - May 2003
Softbank Services 1995 - 1997
Tops Markets 1988 - 1995
Skills
EDI, Unix, Software Analysis, EDIFACT, X12, Integration, Requirements Analysis, Oracle, XML, System Architecture, Unix Shell Scripting, Sterling Gentran, sap idocs, Oracle 9i, SDLC, Requirements Gathering, Business Analysis, IDOC, Visio, SharePoint, SAP
Education
State University of New York College at Buffalo 1987 — 1991
BA, MIS
Erie Community College 1984 — 1987
MIS
Dawn Domagala Dawn Domagala's Softbank Services Experience March 1992 - March 1999
Job FrontEnd Web Designer
Industry Internet
Experience
Floral Systems October 2008 - Present
Orchard Computer Solutions May 2007 - October 2008
Merchants Insurance Group May 2007 - October 2008
Professional Support, Inc. February 2007 - February 2008
Colley’s Pools & Spas May 2004 - May 2007
Leisure Living March 1999 - May 2004
Softbank Services March 1992 - March 1999
Skills
HTML, CSS, Dreamweaver, Photoshop, The Print Shop, Word, Excel, PowerPoint, Access, FrontPage, Front-end Development, Notary Public, Email Marketing, SEO, osCommerce, pdg software, Web Design, Web Development, Web Services, Organizing, personal assistant, pay per click, XHTML, Online Marketing, Microsoft Office, Social Media Marketing, Social Media, E-commerce
Education
Bryant & Stratton College 1986 — 1988
Associates, Legal Assistant/Paralegal
Bryant & Stratton Business Ins
Associates Degree, Legal Assistant
Notary Public
Floral Systems October 2008 - Present
Orchard Computer Solutions May 2007 - October 2008
Merchants Insurance Group May 2007 - October 2008
Professional Support, Inc. February 2007 - February 2008
Colley’s Pools & Spas May 2004 - May 2007
Leisure Living March 1999 - May 2004
Softbank Services March 1992 - March 1999
Skills
HTML, CSS, Dreamweaver, Photoshop, The Print Shop, Word, Excel, PowerPoint, Access, FrontPage, Front-end Development, Notary Public, Email Marketing, SEO, osCommerce, pdg software, Web Design, Web Development, Web Services, Organizing, personal assistant, pay per click, XHTML, Online Marketing, Microsoft Office, Social Media Marketing, Social Media, E-commerce
Education
Bryant & Stratton College 1986 — 1988
Associates, Legal Assistant/Paralegal
Bryant & Stratton Business Ins
Associates Degree, Legal Assistant
Notary Public
Teresa Tersol-Wiseman Teresa Tersol-Wiseman's Softbank Services Experience December 1991 - May 1996
Job Experienced General Counsel, Business Consultant
Industry Legal Services
Experience
Tersol & Associates June 1996 - Present
JumpStart Games, Inc. July 2006 - June 2015
Knowledge Adventure, Inc. June 2006 - March 2008
Panetta Institute January 2003 - November 2004
Softbank Services December 1991 - May 1996
Alexander & Lord, UCA&L, Softbank Services January 1989 - December 1991
Alexander & Lord March 1987 - January 1989
Digital Research, Inc. August 1984 - January 1987
Skills
Customer Satisfaction, Licensing, Customer Service, Start-ups, Business Development, Business Strategy, Project Management, E-commerce, Strategic Planning, Marketing, Mergers, Marketing Strategy, Entrepreneurship, Leadership, Mergers & Acquisitions, Strategic Partnerships, Strategy, Outsourcing, Management, Contract Negotiation, Product Management, Negotiation, Product Marketing, SaaS
Education
University of California, Davis - School of Law 1975 — 1978
JD, Law
University of California, Santa Cruz 1972 — 1975
BA, Socilology
Tersol & Associates June 1996 - Present
JumpStart Games, Inc. July 2006 - June 2015
Knowledge Adventure, Inc. June 2006 - March 2008
Panetta Institute January 2003 - November 2004
Softbank Services December 1991 - May 1996
Alexander & Lord, UCA&L, Softbank Services January 1989 - December 1991
Alexander & Lord March 1987 - January 1989
Digital Research, Inc. August 1984 - January 1987
Skills
Customer Satisfaction, Licensing, Customer Service, Start-ups, Business Development, Business Strategy, Project Management, E-commerce, Strategic Planning, Marketing, Mergers, Marketing Strategy, Entrepreneurship, Leadership, Mergers & Acquisitions, Strategic Partnerships, Strategy, Outsourcing, Management, Contract Negotiation, Product Management, Negotiation, Product Marketing, SaaS
Education
University of California, Davis - School of Law 1975 — 1978
JD, Law
University of California, Santa Cruz 1972 — 1975
BA, Socilology
Volker Joseph Volker Joseph's Softbank Services Experience July 1997 - August 1998
Job Program Manager
Industry Information Technology and Services
Experience
Euro-Pro May 2015 - Present
Agero, Inc. December 2012 - April 2015
Autodesk October 2011 - November 2012
Autodesk October 2009 - October 2011
Autodesk May 2006 - October 2009
Autodesk December 1999 - May 2006
Hayes IT Consultancy Ltd. July 1999 - November 1999
Chilworth Communication September 1998 - July 1999
Softbank Services July 1997 - August 1998
Skills
Product Management, Program Management, Project Management, Cross-functional Team..., AutoCAD, Leadership, Agile Methodologies, Agile Project Management, Project Planning, Microsoft Office, Enterprise Software, Management, SaaS, Computer Hardware, SharePoint, Software Development, Software Documentation, Customer Oriented, Customer Support, Cloud Computing, Product Support, Consulting, Scrum, Integration, JIRA, Architecture, Technical Writing, Multilingual, Written & Oral..., Corporate Communications, VMware, Net Promoter Score, Go-to-market Strategy, Analytical Skills, Rally, Beta Management, Creative Solutions, Amdocs Clarify, Creative Problem Solver, Eye for Details, SharePoint Designer, Leading Positive Change, Clarify, Adobe, Siebel 7.x, Centercode Connect, Customer Success, Software Project..., Testing, CRM
Education
Baker College Center for Graduate Studies 2014 — 2015
Master of Business Administration (M.B.A.), Business Intelligence
Baker College of Flint
Bachelor's Degree, Business Management
Farnborough College of Technology
C++ Programming
The Open University
Java, Concurrent Systems
Euro-Pro May 2015 - Present
Agero, Inc. December 2012 - April 2015
Autodesk October 2011 - November 2012
Autodesk October 2009 - October 2011
Autodesk May 2006 - October 2009
Autodesk December 1999 - May 2006
Hayes IT Consultancy Ltd. July 1999 - November 1999
Chilworth Communication September 1998 - July 1999
Softbank Services July 1997 - August 1998
Skills
Product Management, Program Management, Project Management, Cross-functional Team..., AutoCAD, Leadership, Agile Methodologies, Agile Project Management, Project Planning, Microsoft Office, Enterprise Software, Management, SaaS, Computer Hardware, SharePoint, Software Development, Software Documentation, Customer Oriented, Customer Support, Cloud Computing, Product Support, Consulting, Scrum, Integration, JIRA, Architecture, Technical Writing, Multilingual, Written & Oral..., Corporate Communications, VMware, Net Promoter Score, Go-to-market Strategy, Analytical Skills, Rally, Beta Management, Creative Solutions, Amdocs Clarify, Creative Problem Solver, Eye for Details, SharePoint Designer, Leading Positive Change, Clarify, Adobe, Siebel 7.x, Centercode Connect, Customer Success, Software Project..., Testing, CRM
Education
Baker College Center for Graduate Studies 2014 — 2015
Master of Business Administration (M.B.A.), Business Intelligence
Baker College of Flint
Bachelor's Degree, Business Management
Farnborough College of Technology
C++ Programming
The Open University
Java, Concurrent Systems
Paul Serio Paul Serio's Softbank Services Experience 1992 - 1997
Job Senior Database Administrator at Fedex Trade Networks
Industry Transportation/Trucking/Railroad
Experience
Fedex Trade Networks October 1998 - Present
bureau veritas 1997 - 1998
Softbank Services 1992 - 1997
Education
State University of New York College at Buffalo 1988 — 1992
Fedex Trade Networks October 1998 - Present
bureau veritas 1997 - 1998
Softbank Services 1992 - 1997
Education
State University of New York College at Buffalo 1988 — 1992
James Grandits's Softbank Services Experience February 1996 - March 1998
Job Consumer Services Professional
Industry Consumer Services
Experience
Cox Auto Trader Publishing November 2006 - February 2008
ICT Group July 2002 - September 2006
Tele Tech 1998 - 2001
Softbank Services February 1996 - March 1998
Buffalo Thermograph Service, Inc. April 1982 - February 1995
Education
Daemen College 1984 — 1988
Bachelor of Science, Business Management
Cox Auto Trader Publishing November 2006 - February 2008
ICT Group July 2002 - September 2006
Tele Tech 1998 - 2001
Softbank Services February 1996 - March 1998
Buffalo Thermograph Service, Inc. April 1982 - February 1995
Education
Daemen College 1984 — 1988
Bachelor of Science, Business Management
Tom Hoekzema's Softbank Services Experience 1996 - December 1996
Job Principle at Hoekzema Consulting Services (HCS)
Industry Management Consulting
Experience
Hoekzema Consulting Services (HCS) January 2013 - Present
Scholastic August 2007 - December 2012
Direct Holdings Worldwide / Time Life Lillian Vernon 2004 - 2007
BMG Direct 1997 - 2003
Softbank Services 1996 - December 1996
Newfield Publications 1992 - 1995
Avon Products 1978 - 1991
Sperry and Hutchinson Company 1975 - 1978
Skills
Management, Process Improvement, Change Management, Internal Controls, Human Resources, Strategic Planning, Executive Management, Analysis, E-commerce, Contract Negotiation, Budgets, Logistics, Customer Service, Cross-functional Team..., Direct Marketing, Strategy, Call Center, Team Management, Operations Management, Project Management, Customer Experience, Business Analysis, Leadership, Customer Satisfaction, Transportation, Program Management, Outsourcing, Sales, Finance, Account Management, Business Development, Business Process..., CRM, Strategic Partnerships, Start-ups, Enterprise Software, Analytics
Education
Xavier University - School of Business Administration 1975 — 1978
MBA
University of Cincinnati College of Business 1971 — 1975
BBA, Business Management
Hoekzema Consulting Services (HCS) January 2013 - Present
Scholastic August 2007 - December 2012
Direct Holdings Worldwide / Time Life Lillian Vernon 2004 - 2007
BMG Direct 1997 - 2003
Softbank Services 1996 - December 1996
Newfield Publications 1992 - 1995
Avon Products 1978 - 1991
Sperry and Hutchinson Company 1975 - 1978
Skills
Management, Process Improvement, Change Management, Internal Controls, Human Resources, Strategic Planning, Executive Management, Analysis, E-commerce, Contract Negotiation, Budgets, Logistics, Customer Service, Cross-functional Team..., Direct Marketing, Strategy, Call Center, Team Management, Operations Management, Project Management, Customer Experience, Business Analysis, Leadership, Customer Satisfaction, Transportation, Program Management, Outsourcing, Sales, Finance, Account Management, Business Development, Business Process..., CRM, Strategic Partnerships, Start-ups, Enterprise Software, Analytics
Education
Xavier University - School of Business Administration 1975 — 1978
MBA
University of Cincinnati College of Business 1971 — 1975
BBA, Business Management
Daniel Rydelek's Softbank Services Experience 1994 - 1997
Job Manager, IS Solutions
Industry Information Technology and Services
Experience
Bureau Veritas - Consumer Products Services January 1999 - Present
ACTS Testing Labs, Inc. December 1997 - January 1999
Softbank Services 1994 - 1997
Skills
Process Improvement, Quality Assurance, Business Analysis, Service Delivery, Project Management, Vendor Management, Program Management, Operations Management, Testing, Team Leadership, Cross-functional Team..., Six Sigma, CRM, Management, Strategic Planning, Project Planning, Leadership, Business Intelligence
Education
Niagara University 2006 — 2008
MBA, International Management
State University of New York College at Buffalo 1999 — 2002
B.S., Computer Information Systems
Bureau Veritas - Consumer Products Services January 1999 - Present
ACTS Testing Labs, Inc. December 1997 - January 1999
Softbank Services 1994 - 1997
Skills
Process Improvement, Quality Assurance, Business Analysis, Service Delivery, Project Management, Vendor Management, Program Management, Operations Management, Testing, Team Leadership, Cross-functional Team..., Six Sigma, CRM, Management, Strategic Planning, Project Planning, Leadership, Business Intelligence
Education
Niagara University 2006 — 2008
MBA, International Management
State University of New York College at Buffalo 1999 — 2002
B.S., Computer Information Systems