SourceHOV Company
Industry: IT service management company
DescriptionSourceHOV LLC is a technology-enabled business services company headquartered in Dallas, Texas. It provides enterprise information management and transaction processing services in the BPO industry. Headquarters: Irving, TX Founded: 2011 Number of employees: 16,000 Predecessor: Lason, HOV Services, SourceCorp Key people: Par Chadha, (Chairman); Jim Reynolds, (Co-Chairman); Ronald C. Cogburn, (CEO) Subsidiaries: Rust Consulting, Inc., Lason, Parent organization: Exela Technologies Inc
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SourceHOV Employees
Lanyon August 2014 - December 2014
United Central Bank June 2014 - July 2014
BenefitMall April 2014 - June 2014
Torchmark Corporation September 2013 - April 2014
Behavioral Health Group (BHG) June 2010 - September 2013
SourceHOV June 2007 - June 2010
CTX Mortgage 2004 - July 2007
Affiliated Computer Services 2003 - 2004
Skills
Microsoft Exchange, Active Directory, Microsoft Servers, Microsoft Office, ESXi, VMware, Symantec Endpoint..., Hyper-V, Symantec Backup, EVault, Microsoft Dynamics, Dell PowerEdge Servers, VMware ESX, Windows XP Pro, Windows 7, Windows 8, Windows 2003 R2, Windows 2008, Windows 2008 R2, Infrastructure, Windows Server, 2008 R2, Cisco Technologies, Windows XP, Servers, DNS, Networking, Security, Troubleshooting, Data Center, Technical Support, VPN, SharePoint
Education
Collins College 2000 — 2001
Associate, Associate of Occupational Studies Degree in PC and Networking Technology
Ingram Content Group October 2012 - Present
Rapp August 2008 - October 2012
SourceHOV 2007 - 2008
Centex 2005 - 2007
The Turner Corporation 1999 - 2005
Camteq 1998 - 1999
Rex Discount, Inc. 1993 - 1998
Education
Texas A&M University-Commerce 2003 — 2004
MBA
Florida International University 1998 — 2002
IS
EPAM Systems February 2015 - Present
SoftServe April 2013 - January 2015
Symphony Teleca October 2004 - March 2013
Symphony Teleca 2004 - February 2012
Bally Technologies September 2002 - September 2004
SourceHOV September 2000 - September 2002
Xerox - Affliated Computer Services February 1993 - August 2000
Skills
Outsourcing, Cloud Computing, Business Development, SaaS, Enterprise Software, Strategic Partnerships, Professional Services, Program Management, Solution Selling, Product Development, Management, Product Management, New Business Development, CRM, Vendor Management, Strategy, Start-ups, Business Strategy, Offshore Software..., Mobile Devices, Software Development..., P&L Management, Mergers & Acquisitions, Consulting, Pre-sales, Distributed Development, Strategic Growth..., International Operations, Software Development, Business Design, Executive Management, Integration, Business Process..., Requirements Analysis, Telecommunications, Mobile Applications, Strategic M&A, CEOs, Cross-functional Team..., ERP, P&L Ownership, Integration Of Acquired..., Go-to-market Strategy
Education
Louisiana State University 1982 — 1986
Bachelor of Arts (BA), Concentration in Accounting and Finance
Harvard Business School Executive Education 2014 — 2014
Strategy, Building and Sustaining Competitive Advantage, Certification
Cognizant Technology Solutions January 2015 - Present
SourceHOV January 2014 - January 2015
Bank of the West April 2010 - December 2013
Blue Shield of California June 2008 - May 2010
Washington Mutual July 2003 - May 2008
Wamu 2003 - 2008
Capitol Commerce Mortgage Company January 2003 - June 2003
Wachovia November 2000 - August 2002
The Money Store January 2000 - June 2000
Education
University of the Pacific - McGeorge School of Law 1994 — 1997
Juris Doctorate
California State University-Sacramento 1989 — 1993
Washington Lee High School 1985 — 1989
American School of Niamey 1983 — 1985
SourceHOV March 2014 - Present
AT&T July 2012 - Present
N.E.W. Customer Service Companies, Inc January 2010 - June 2012
Outback Steakhouse March 2009 - January 2011
Teleperformance January 2006 - August 2008
Skills
Customer Service..., Customer Service, Telecommunications, Food & Beverage, Food Service, Food Safety, Food Industry, Food Preparation, Managed Services, Wireless Broadband, Wireless Networking, Field Technicians, Customer Satisfaction, Customer Retention, Customer Support, Customer Experience, Customer Engagement, Long-term Customer..., Self-driven, Proactive self-starter, Recognition Awards, Award Winner, Internet Services, Organizational Behavior, Collaborative Problem..., Group Development, Technical Training, Loss Prevention, Loss Prevention..., Employee Management, Train Employees, New Hire Training, Scheduling Management, Team-oriented, Self-management, Internet Troubleshooting, Remote Troubleshooting, Cash Handling Experience, Call Centers, Call Logging, Call Routing, Routers, Cisco Routers, Home Networking, Internet Security, Telephone Reception, Teamwork, Team Leadership, Dependable Team Player, Technical Leadership
Education
Albany State University 2004 — 2008
Speech and Theatre
Westlake High School 2002 — 2004
Diploma, General Studies
Everest Institute-Jonesboro
Massage Therapy/Therapeutic Massage
SourceHOV November 2012 - Present
Compugen/Union Gas 2012 - November 2012
Enwin Utilities March 2009 - December 2011
Windsor Public Library May 2010 - September 2010
TCC Computers May 2005 - March 2010
Skills
Technical Writing, Windows, Microsoft Office, Visual Basic, Citrix, IT Management, Visio, Integration, Software Documentation, Databases, Active Directory, HTML, Windows Server, MS Project, Policy, PHP, Microsoft Excel, Networking, Disaster Recovery, Troubleshooting
Education
Davenport University 2014 — 2016
Network Security, BS, IT
St.Clair college 2008 — 2011
Advanced Deploma "Three year", Computer System Networking
ServiceSource January 2013 - Present
SourceHOV July 2011 - January 2013
Colorado School of Mines October 2010 - May 2011
Colorado School of Mines January 2007 - May 2011
Colorado School of Mines August 2010 - December 2010
Colorado School of Mines May 2009 - August 2010
Colorado School of Mines May 2010 - July 2010
Kohl's Department Stores July 2006 - May 2009
Skills
Project Management, Engineering, Microsoft Office, Microsoft Excel, MS Project, Microsoft Word, Microsoft Powerpoint, Microsoft Project, Data Analysis, Solidworks, MathCAD, Minitab, CRM, Research, Client Communication, Workload Distribution, Civil Engineering, Finite Element Analysis, Technical Writing
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
Master of Business Administration (M.B.A.), Project Management, 3.98 GPA
Colorado School of Mines 2006 — 2011
Bachelor of Science, Engineering - Civil Specialty
SourceHOV March 2015 - Present
Wingate by Wyndham October 2013 - December 2014
RGIS June 2013 - October 2013
Skills
Microsoft Office, Cpr Certified, AED, First Aid, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Time Management, Customer Satisfaction, Teamwork, Retail, Access, Management, Telephone Skills, Social Media
Education
Gwinnett Technical College 2015 — 2018
Associate's degree, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Columbus State University 2012 — 2014
Bachelor of Business Administration (BBA), Accounting
RealPage, Inc October 2014 - Present
Specialties: January 1994 - Present
Careers In Motion Job Transition Ministry at Watermark Community Church January 2013 - Present
Dallas Fort Worth Quality Assurance Association - DFWQAA April 2009 - Present
Wolters Kluwer June 2013 - October 2013
SourceHOV January 2011 - January 2013
Insurance Technologies Corporation (ITC) August 2009 - July 2010
Metavante Technologies (acquired VECTORsgi in 2004) 2004 - April 2009
VECTORsgi & Metavante January 2002 - April 2009
Directions Inc a Sterling Software Inc. Division 1982 - April 2009
Skills
SDLC, Requirements Analysis, Software Quality..., Testing, Business Analysis, Agile Methodologies, Quality Assurance, Test Planning, Product Management, Software Development, Quality Center, Microsoft SQL Server, Disaster Recovery, Software Documentation, Test Automation, Project Management, Business Process, Process Improvement, Regression Testing, Integration, Test Cases, Manual Testing, System Testing, User Acceptance Testing, Scrum, Web Applications, JIRA, Enterprise Software, QTP, HP Quality Center
Education
PMP/CAPM Certification Exam Prep Class 2013 — 2013
Certification, Scrum Master, 35 Hours
cPrime Scrum Certification 2013 — 2013
Certified Scrum Master, Scrum, Certification
Bowling Green State University
BSC, Marketing
US Navy - Veteran
Machinest, Machinist Education/Training
Willoughby South High school
Senior High school, Distributive Education - Marketing
Mercury Payment Systems February 2014 - Present
Starz Entertainment September 2013 - November 2013
SourceHOV May 2013 - August 2013
Chipotle Mexican Grill May 2010 - December 2010
Subway June 2009 - September 2009
Skills
Software Development, Java, C, Security, Databases, Eclipse, Algorithms, C#, Research, Data Analysis, Statistics, R, Object Oriented Software, T-SQL, Big Omega (Program..., Randomization, T-SQL Stored Procedures, SharpSvn, Visual Studio, SQL, Linux, Microsoft Office, XML, Agile Methodologies
Education
Smoky Hill High School 2007 — 2010
University of Colorado at Denver 2010 — 2011
Computer Science
Colorado State University 2011 — 2015
Bachelor's degree, Computer Science, Junior
SourceHOV August 2011 - July 2014
Walmart September 2007 - March 2011
Thunder Bay Theatre November 2001 - February 2002
Kmart July 2000 - October 2001
Cedar Point May 1996 - August 1997
Skills
Retail, Quality Assurance, Microsoft Office, Customer Satisfaction, Microsoft Excel, Sales, Training, Leadership, Customer Service, Pricing
Education
SUNY Cortland 2004 — 2006
Musical Theatre
Broome Community College 2002 — 2004
AS, Liberal Arts General Studies; Acting Concentration
Michigan Technological University 1995 — 2000
BS, Applied Geophysics
Michigan Technological University 1995 — 2000
Bachelor of Science (BS), Applied Geophysics
SourceHOV April 2015 - Present
booksamillion February 2013 - Present
Books A Million February 2013 - Present
Skills
Retail, Customer Service, Merchandising, Sales, Visual Merchandising, Retail Sales, Microsoft Excel, Time Management, Cashiering, PowerPoint, Social Media, Microsoft Office, Microsoft Word, Data Entry, Customer Satisfaction, Facebook, Sales Management, Team Leadership
Education
Clark Atlanta University 2008 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Clark Atlanta University
SourceHOV December 2011 - April 2014
Highlands Medical Center November 2004 - December 2011
Education
George C Wallace State Community College-Hanceville 2002 — 2003
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
Teleperformance, USA December 2014 - Present
Convergys August 2013 - December 2013
Amway April 2013 - October 2013
SourceHOV May 2008 - September 2012
Skinworks March 2010 - November 2010
Skills
Customer Service, Spanish, Computer Proficiency, Beauty, Facials, Brazilian Waxing, Waxing, Body Care, Lashes, Manicures, Pedicures, Client/server, Beauty Industry, Health & Safety Advice
Education
Skinworks School of Advanced Skincare 2010 — 2010
Technical Diploma, Master Aesthetician/Esthetician
Salt Lake Community College 2007 — 2009
Bachelor of Arts (B.A.), General Studies
Taylorsville High School 2005 — 2006
High School Diploma, High School/Secondary Diplomas and Certificates
Colonial Management Group, LP- Jacksonville Metro Treatment Center January 2014 - Present
SourceHOV February 2013 - January 2014
Bulloch Alcohol and Drug Council September 2012 - February 2013
Georgia Southern University- Department of Public Safety August 2009 - December 2009
Goodwill of the Coastal Empire June 2006 - September 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Data Entry, Community Outreach, Customer Service, Teaching, Teamwork, Time Management, Nonprofits, Psychotherapy, Outlook
Education
Walden University 2014 — 2017
Doctor of Philosophy (Ph.D.), Justice Administration
Colorado Technical University 2010 — 2011
Master's Degree, Criminal Justice/Law Enforcement Administration, 3.95
Georgia Southern University 2007 — 2009
Bachelor of Science (B.S.), Criminal Justice/Safety Studies
Compex Legal Services March 2015 - Present
SourceHOV May 2014 - 2015
Innodata Inc. June 2001 - October 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership
Education
Adamson University 1983 — 1988
Bachelor's Degree, Civil Engineering
SourceHOV March 2014 - February 2015
West Corporation January 2014 - March 2014
Brick and Lace May 2012 - December 2012
Skills
Proficient in Microsoft..., Customer billings and..., Microsoft Word, Facebook, Customer Service, Microsoft Office, PowerPoint, Teamwork, Microsoft Excel, Public Speaking, Research, Time Management, Leadership, Social Media, Team Building, Data Entry, Social Networking, Management
Education
Brenau University 2015 — 2017
Master of Business Administration (M.B.A.), Marketing
Fort Valley State University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Federal Employee Benefit Counselors August 2013 - Present
SourceHOV October 2012 - May 2013
Itel Laboratories, Inc. May 2009 - August 2011
Wells Fargo August 2004 - January 2009
Diversified Investment Advisors October 2002 - May 2004
mPower 1999 - 2002
Merrill Lynch 1997 - 1999
Barclays Global Investors 1993 - 1997
Wells Fargo Bank 1991 - 1993
First Investors Corporation September 1988 - October 1990
Skills
401k, Retirement, Mutual Funds, Investments, Retirement Plan..., Pensions, Financial Services, Sales, Management, Financial Advisory, Insurance, Employee Benefits, Start-ups, Training, Finance, Human Resources, Relationship Management
Education
CSU Chico 1983 — 1987
Bachelor of Science (BS), Finance and Economics
University of Copenhagen 1987 — 1988
Bachelor of Science (BS), International Finance
D&D Solutions, Inc. May 1995 - Present
SourceHOV August 2015 - September 2015
Roman, Inc. June 2015 - September 2015
Idhasoft November 2014 - July 2015
Spectrum Laboratories April 2014 - March 2015
Fujitsu August 2014 - November 2014
GGB Bearing Technology January 2014 - March 2014
UCI-FRAM Group July 2013 - December 2013
Bloomberg LP March 2013 - July 2013
Bayer HealthCare November 2012 - June 2013
Skills
EAI, IDOC, Unix, FTP, Project Management, Websphere, Integration, SAP Implementation, EDI, SQL, Unix Shell Scripting, Process Improvement, HIPAA, ActionScript, X12, BPML, Training, MFT, TRADACOMS, Connect:Direct, IBM Sterling Integrator, IBM Sterling Secure..., Gentran Integration..., ODBC, JDBC, SFTP, HTTPS, Solutions Marketing, XML, Proprietary File Formats, IBM Sterling Control..., IBM Sterling File..., Gentran:Server for UNIX, Gentran:Server for..., IBM WebSphere, GXS Inovis TrustedLink..., Liaison Softshare Delta, Liaison Softshare ECS, Trinary EDI Windows, AS2, HTTP, EDI Solution Analysis, Solution Definition, EDI Mapping Services, EDI Implementations, EDI Application..., Production Support..., EDIFACT, PL/SQL, SDLC
Education
Drake University 1980 — 1985
BSBA, Business
SourceHOV 2014 - Present
2 Peas In A Pod Enterprises, Inc. June 2012 - Present
MSC Industrial Supply February 2002 - April 2012
MSC Industrial Supply Co. August 2000 - January 2002
MSC Industrial Supply Co. July 1995 - January 2000
MSC Industrial Supply Co. November 1989 - July 1995
Skills
Warehouse Management, Logistics Management, Supply Chain..., Supply Chain Management, Lean Management, Warehousing, Supply Chain, Supply Chain Operations, 3PL, 5S, Account Management, Business Process..., Change Management, Continuous Improvement, Contract Management, Cross-functional Team..., Customer Satisfaction, Demand Planning, EDI, Forecasting, Inventory Control, JIT, Kaizen, Logistics, Management, Negotiation, Operations Management, P&L Management, Process Improvement, SAP, Six Sigma, Supply Management, Contract Negotiation, Distribution Center..., Project Planning, Purchasing, Sales Operations, Inventory Management, Kanban, Lean Manufacturing, Pricing, Shipping, Strategic Planning, Team Building, Business Development, P&L, Quality Assurance, Industrial Engineering, ISO, Sourcing
Education
Farmingdale State University of New York
Industrial Electronics Technology/Technician
West Babylon HS
General, General and Electrician, 12
Capital One Auto Finance April 2015 - Present
SourceHOV July 2012 - April 2015
Hewlett-Packard 1988 - June 2012
EDS, an HP Company 1988 - June 2012
HP 1988 - June 2012
i2 Technologies 2007 - 2007
Skills
Leadership, Management, Human Resources, Project Management, Business Process, Program Management, Time Management, Microsoft Office, Outlook, Customer Service, Team Leadership, Project Planning, Executive..., Administrative..., Global Travel Planning, Organization, Client Relations Skills, Process Improvement, Event Planning, SharePoint, Vendor Management, Lotus Notes, Change Management, Coaching and Mentoring, Sales, Outsourcing, Access, SAP, Business Process..., Process Scheduler, Windows, PeopleSoft, Administrative..., Talent Management
Education
Park View High School
High School Graduate, General Studies
Collin County Community College
Real Estate
Northern Virginia Community College
Business Administration and Management, General, 4.0
Northern Virginia Community College
Human Resources Management and Services, 4.0
Assurant August 2015 - Present
TechMahindra September 2013 - December 2014
SourceHOV July 2012 - January 2013
DeVry University March 2012 - June 2012
DeVry University July 2011 - June 2012
Skills
Telephone Skills, Microsoft Office, Problem Solving, Professional..., Analysis, Visual Basic, Visio, Visual Studio, Reporting & Analysis, Windows, Time Management, Software Documentation, Windows XP, Databases, Programming, Testing, Troubleshooting, Windows 7, Computer Hardware, SQL, Operating Systems, HTML, Microsoft SQL Server, Java, Technical Writing, MySQL, Windows Server, JavaScript, CSS, XML, PowerPoint, Outlook, Microsoft Excel, Microsoft Word, Software Development, SDLC, Dreamweaver, XP, Customer Service, Networking, Linux, Network Administration
Education
DeVry University 2009 — 2012
Bachelor's of Science, Computer Information Systems
DeVry University-Georgia 2009 — 2012
Computer Information Systems, Computer Forensics, 3.2
Stop & Shop July 2014 - Present
Povre Wight May 2014 - Present
Political Campaign 2014 - November 2014
SourceHOV February 2014 - May 2014
Old Navy November 2013 - January 2014
JCPenney November 2011 - November 2012
New York House Magazine January 2011 - May 2011
Skills
Editing, Writing, Blogging, Creative Writing, Copy Editing
Education
State University of New York at New Paltz 2012 — 2014
Master's degree, English
SUNY New Paltz 2008 — 2011
English/Creative Writing, English, Creative Writing, Poetry, Non-Fiction
Dutchess Community College 2005 — 2008
Associate in Arts, Liberal Arts and Sciences-Humanities and Social Sciences
SourceHOV February 2013 - Present
SDI International Corp January 2001 - May 2011
Skills
Auditing, Quality Auditing, Interviews, Sourcing, Managing Accounts, Microsoft Office, Staff Supervision, Process Improvement, Workplace Safety, Analysis, Customer Requirements, Customer Reporting, Employee Relations, Background Checks, E-Verify, Technical Staff..., Microsoft Excel, Microsoft Word, Internet Recruiting, CareerBuilder, SmartSearch, AS400 system, SAP, Monsters
Education
Georgia Military College-Atlanta Campus 2000 — 2000
Associate's degree, Business Administration and Management, General, 3.78
ICM July 2013 - Present
SourceHOV 2012 - 2013
Pitney Bowes September 2006 - August 2011
Internal Revenue Service December 2002 - January 2010
Skills
Accurate Data Entry, Warehousing, Customer Satisfaction, Logistics, Process Improvement, Supply Chain Management, Six Sigma, Inventory Control, Inventory Management, Business Process..., Operations Management, Forecasting, Customer Service, Purchasing, Continuous Improvement, Quality Assurance
Education
Georgia State University 2009 — 2013
Dekalb Technical College 2004 — 2006
Associate of Science (AS), Microcomputer Specialist, 3.5
Greatbatch, Inc. October 2014 - Present
SourceHOV August 2012 - October 2014
Redfish Bluefish Media October 2010 - October 2012
Five Star Institute July 2010 - January 2011
GenaRes March 2010 - July 2010
Worldwide Revenue Solutions July 2009 - March 2010
Bath & Glass Designs January 2009 - July 2009
INNOVATiON: The Marketing Team January 2009 - May 2009
Ketchum Public Relations May 2008 - August 2008
Profiles International August 2007 - May 2008
Skills
Online Marketing, Social Media Marketing, Email Marketing, Marketing, Social Media, Marketing Strategy, Start-ups, Public Relations, Account Management, Facebook, Sales, Leadership, E-commerce, Media Planning, Research, Social Networking, Web Marketing, Digital Media, Lead Generation, SEO, Online Advertising, New Media, Web Design, Digital Marketing, Advertising, Marketing Communications, CRM, Brand Management, Creative Direction, SEM, Copywriting, Press Releases, Non-profits, Event Planning, Direct Marketing, Strategic Partnerships, PPC, Trade Shows
Education
The University of Texas at Dallas 2014 — 2015
Master's degree, Emerging Media and Communications
Baylor University 2005 — 2009
BA, Public Relations and Marketing
CVS Health September 2013 - Present
SourceHOV May 2010 - September 2013
CyDex Pharmaceuticals, Inc. October 2003 - May 2010
Black & Veatch May 2001 - October 2003
sanofi-aventis 1991 - 2001
Education
Avila University
Bachelor of Science Business Administration, Accounting and Business/Management
Kmart Stores August 2015 - Present
Amazon Warehouse June 2015 - Present
Hot Topic September 2014 - Present
WilcoHess April 2015 - June 2015
Freightliner August 2014 - September 2014
McDonald´s March 2014 - August 2014
Oxford government contracting May 2013 - July 2013
SourceHOV February 2013 - May 2013
Blackboard June 2012 - September 2012
GameStop October 2010 - January 2011
Skills
Computer, Drawing, Communication, Adobe Creative Suite, Customer Satisfaction, Merchandising, Sales, Customer Service, Time Management, Cashiering, Inventory Management, Microsoft Word, Data Entry, Retail, Inventory Control, Telephone Skills, Social Networking, Loss Prevention, POS, Retail Sales, Apparel, Teamwork, Microsoft Office, Photoshop, Cash Register, Microsoft Excel, Cash Handling, PowerPoint, Training, Employee Training, Social Media, Store Operations, Leadership, Phone Etiquette, Critical Thinking, Team Building, Problem Solving, People Skills, Customer Experience, Typing, Team Leadership, Planograms, Computer Proficiency, Research, Facebook
Education
Art Institute of Pittsburgh 2013 — 2013
Graphic Design
Rowan-Cabarrus Community College 2010 — 2010
GED, Business Administration and Management, General
Rowan-Cabarrus Community College
Bachelor of Business Administration (BBA), Business Administration and Management, General
SourceHOV January 2013 - Present
MS Division of Public Safety Planning 2010 - 2012
Access Insurance Company June 1999 - July 2010
Skills
Access, Microsoft Office, Customer Service, Training, Microsoft Excel, Microsoft Word, PowerPoint, Process Improvement, Leadership, Visio, Analysis
Education
Everest College-Atlanta West 2014 — 2014
MEDICAL ADMINISTRATIVE ASSISTANT
Oticon USA February 2015 - Present
Crowe Horwath LLP June 2013 - February 2015
Mazik Global September 2012 - December 2012
Sears Brands August 2011 - August 2012
Toys R Us July 2011 - February 2012
SourceHOV February 2011 - July 2011
Advanced Computer Programming August 2009 - May 2010
Binghamton University September 2008 - December 2008
West Hempstead High School September 2005 - June 2006
West Hempstead High School September 2005 - June 2006
Skills
Cisco Technologies, Access, Management, Analysis, Financial Analysis, Project Management, PowerPoint, Finance, Research, Microsoft SQL Server, Business Intelligence, Consulting, Microsoft Excel, Business Analysis, Training, Microsoft Office
Education
State University of New York at Binghamton 2006 — 2010
BS, Specialization in Financial Economics
SourceHOV October 2013 - July 2014
Nationwide Credit, Inc. February 2013 - September 2013
Skills
Software Documentation, Data Entry, Microsoft Office, Customer Service, Visio, Access, Microsoft Excel, Team Leadership, Microsoft Word, PowerPoint, HTML, Leadership
Education
Broome Community College 2014 — 2016
Associate of Science (A.S.), Physical Therapy Assistant
Virginia Western Community College
SourceHOV January 2012 - Present
SourceHOV September 2010 - December 2011
WRIGHT’S FAMILY FOOD December 2008 - July 2010
Skills
Administrative..., Microsoft Office, Data Entry, Editing, Event Planning, PowerPoint, System Administration, Software Documentation, Microsoft Word, Outlook, Microsoft Excel, Office Management, Windows, Spreadsheets, Event Management, Office Administration, Facebook, Social Media, Visio, Customer Satisfaction, Customer Service, Lotus Notes, Access, Analysis, Time Management, Management, Human Resources, Payroll, Project Management, Interviews, Recruiting, Marketing, Administrative...
Education
Ashford University 2007 — 2011
BA Social Science, Early Childhood Education/Child Development
Penn Foster
Certification, Photography
SourceHOV 2013 - Present
JCI July 2011 - Present
LEAR CORPORATION January 2010 - July 2011
CYTEC ENGINEERED MATERIALS, Greenville, Texas 2008 - 2010
GENERAL DYNAMICS, Garland, Texas 2005 - 2008
ACS (AFFILIATED COMPUTER SERVICES), Dallas, Texas 2000 - 2004
THE MARTIN-BROWER COMPANY, L.L.C., Grand Prairie, Texas 1998 - 2000
SAINT-GOBAIN, BALL-FOSTER GLASS CONTAINER COMPANY, Waxahachie, TX 1993 - 1998
Skills
Microsoft Office, PeopleSoft, ADP Payroll, Ultipro, Arbitration, Coaching, Contract Negotiation, Facilities Management, Employee Grievance, HRIS, ATSC, HRBP, Labor Relations, Office Administration, Recruiting, Staffing Services, Training, Succession Planning, Talent Acquisition, Talent Management, Onboarding, Employee Relations, College Recruiting, Personnel Management, Benefits Administration, Conflict Resolution, Leadership, Employee Benefits, Legal Compliance, Payroll, Performance Management, Workforce Planning, Policy, Employee Engagement, Applicant Tracking..., Temporary Placement, Human Resources, Management, Job Analysis, Deferred Compensation, HR Policies, Process Improvement, Team Building, Interviews, New Hire Orientations, Organizational..., FMLA, Job Descriptions, HR Consulting, Grievances
Education
Jackson State University
Coursework toward MBA
Tougaloo College
Bachelor of Science (BS), Economics
CBE Group March 2012 - Present
SourceHOV August 2011 - November 2011
Sacred Skin Tattoo July 2009 - December 2010
Ernie's BBQ & Lounge August 2008 - November 2008
Skills
Computer Literate, Cash Handling, Complaint Handling
Education
Des Moines Area Community College 2011 — 2011
Ceretifcate, Financial Services
Jackson February 2014 - Present
Kids Against Hunger Utica MI Satellite October 2010 - March 2014
SourceHOV September 2012 - August 2013
Ideal Business Innovations, Inc. January 2000 - December 2012
Modis February 1996 - January 2000
Custom Software Services November 1993 - February 1996
EDS August 1990 - November 1993
Jefferson-Clarion County E.O.A., Inc. May 1989 - August 1990
Skills
Result Oriented, Program Management, Project Management, Resource Management, Leadership, Team-oriented, Analysis, Problem Solving, Issue Resolution, IT Management, Strategic Planning, Business Communications, Cost Management, Customer Service, Process Improvement, IT Solutions, System Design, RAD, JAD, Technology Transfer, Public Speaking, ERP, Entrepreneurship, New Business Development, Nonprofits, Team Leadership, Integration, Business Intelligence, Event Planning, Fundraising, Outsourcing, Business Process, Coaching, Management, Project Coordination, Public Relations, CRM, Small Business, Business Strategy, Sales Management, Product Development, Leadership Development, Business Planning, Event Management, Team Building, Training, Marketing Strategy, Requirements Gathering, Budgets, Volunteer Management
Education
Indiana University of Pennsylvania 1986 — 1990
Bachelor of Science, Major: Computer Science Minor: Statistics
McKesson Technology Solutions June 2014 - Present
SourceHOV 2012 - 2013
Tyco Integrated Security August 2010 - October 2012
Honour Healthcare January 2008 - November 2009
Cardinal Health March 1999 - December 2007
Skills
Healthcare Management, Marketing Strategy, Strategic Planning, Hospital Operations, Hospitals, Marketing, Healthcare, Group Purchasing, Security, Process Improvement, Team Building, Sales, Management, Leadership, Medical Devices, Healthcare Marketing, Inbound Marketing, Outbound Marketing, Email Marketing, Digital Marketing, Go-to-market Strategy, Product Marketing, Healthcare Consulting, Services Marketing, Hospital Sales, Managed Care, Project Management, Marketing Communications, Web Marketing, Pricing Strategy, Healthcare Industry, Revenue Cycle, Sales Rep Training, Social Media Marketing, Direct Marketing, Health Systems, National Accounts, Market Research, Marketing Management, Integrated Marketing, B2B, New Business Development, Program Management, Business Development, Market Analysis, Cross-functional Team..., Change Management, Strategic Partnerships, Competitive Analysis, Sales Operations
Education
Benedictine University
MBA
DePaul University
BS
SourceHOV March 2014 - Present
Bombardier Flexjet November 2009 - February 2013
Enterprise Rent-A-Car October 2007 - November 2009
Skills
Accounting, Accounts Payable, Financial Reporting, Accounts Receivable, General Ledger, Internal Audit, Forecasting, Budgeting, Account Reconciliation, Bank Reconciliation, Intercompany Accounts
Education
Johnson and Wales University 1992 — 1996
Bachelor of Science (BS), Accounting
Halyard Health April 2014 - Present
SourceHOV October 2012 - April 2014
Ryder System, Inc. April 2012 - October 2012
W.W. Grainger, Inc. July 2010 - July 2012
Legal Shield, Inc. November 2004 - July 2010
Verizon Business 1994 - 2005
Skills
SAP, CRM software, Salesforce.com
Education
American Intercontinental University 2001 — 2003
Master of Business Administration (MBA), Accounting and Finance
Shorter College 1995 — 1999
Bachelor of Applied Science (BASc), Business Management
SourceHOV April 2011 - Present
SourceHOV April 2011 - Present
Shoney's January 1998 - October 2004
Education
Faulkner University 2012 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Greenville High School 1993 — 1997
SourceHOV December 2014 - Present
Cracker Barrel July 2012 - Present
Broome Community College Foundation October 2010 - March 2012
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Editing, Java, American Sign Language
Education
Broome Community College 2010 — 2013
Associate of Science (A.S.), Individual Studies Liberal Arts, 3.9
Leduc Composite High School 2007 — 2009
High School Diploma, Liberal Arts and Sciences/Liberal Studies
SourceHOV January 2014 - Present
Adams Thermal Systems February 2011 - May 2012
CSD Relay February 2010 - June 2011
Daktronics 2004 - 2005
Education
Dakota State University
Bachelor of Science Degree, Computer Science
Wytheville Community College
Associates Degree, Accounting
SourceHOV March 2014 - Present
SourceHOV June 2013 - February 2014
Skills
RHIT, ICD-9-CM, ICD-10, CPT, Health Law and Ethics, Healthcare Statistics, Healthcare Reimbursement, Healthcare Management, Team-oriented, Reliability, Healthcare Information..., Health Information..., Medical Records, EHR, ICD-9, HIPAA, Medical Coding, Medical Terminology, EMR, Hospitals, Medical Billing
Education
Catawba Valley Community College 2010 — 2013
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician
Sourcehov July 2015 - Present
Anderson Merchandisers November 2014 - Present
Dollar General February 2014 - Present
Fulton County Schools August 2008 - October 2013
Kmart Corporation February 2008 - May 2012
AutoZone August 2006 - February 2008
The Home Depot April 2004 - July 2006
Publix Super Markets June 2001 - November 2003
Price & More Clothing May 2000 - June 2001
Skills
PowerPoint, Teaching, Microsoft Excel, Store Management, Public Speaking, Public Relations, Process Scheduler, Microsoft Office, Merchandising, Mentoring, Outlook, Inventory Control, Customer Service, Retail, Payroll, Microsoft Word, Event Planning, Training, Inventory Management, Leadership Development, Leadership, Team Building
Education
Strayer University 2011 — 2013
Master of Science (MS), Human Services, General, 3.81
Strayer University 2009 — 2011
Master of Education (M.Ed.), Educational Management, 3.91
Bauder College 2006 — 2008
Bachelor of Science (B.S.), Business Administration Management
Bauder College 2002 — 2003
Associate of Arts (A.A.), Business Management; Education
Amnet Systems 2015 - Present
SourceHOV 2014 - 2015
LearningMate 2012 - 2013
Cenveo Publisher Services (Formerly Glyph Int'l) 2010 - 2012
Glyph International 1999 - 2010
Skills
Adobe Acrobat, Ebooks, Publications, Business Development, Editorial, Content Management, Textbooks, Books, Sales, Vendor Management, E-Learning, Instructional Design, Management, Project Management, Publishing, Strategic Partnerships, Content Development, Online Publishing, Pre-press, New Business Development, Graphic Design, Digital Media, Academic Publishing, Copy Editing, Account Management, Proofreading, CMS
Education
Lynn University 1998 — 2000
MBA
Keene State College 1983 — 1987
BA, English
SourceHOV May 2011 - Present
HOV Services, Inc. January 2008 - Present
Lason February 2006 - January 2008
Genisys Software 2005 - 2006
RGBSI March 2004 - May 2005
NJMCL July 2003 - February 2004
Skills
Due Diligence, Solution Development, Pre-press, Process Migration, BPO, CRM, Team Management, Business Development, Talent Acquisition, Pre-sales, Outsourcing, Vendor Management, Performance Management, Sourcing, Process Improvement, Account Management, Project Management, Business Intelligence, Leadership, Management, New Business Development, Requirements Analysis
Education
Xavier Institute of Social Service 2001 — 2003
PGDIM, Information Management
St. Michaels High School
SourceHOV September 2012 - Present
Flagstar Bank Headquarters - Troy, MI September 2011 - April 2012
HP Enterprise Services January 2011 - July 2011
Fiserv June 2010 - December 2010
New Horizons Computer Training Center - Troy, MI July 2009 - July 2010
Chrysler September 2008 - December 2008
Chrysler 1998 - 2008
Chrysler 1998 - 2008
Chrysler 1995 - 1998
Volkswagen of America, Inc August 1984 - December 1994
Skills
Windows, Active Directory, Lotus Notes, Outlook, Computer Hardware, Operating Systems, Microsoft Office, Automotive Parts, Hardware, Technical Support, BMC Remedy, Automotive, Desktop Support, System Deployment, Remote Assistance, Altiris DS, Symantec Ghost, OS & Hardware Migration..., Encryption, Remedy, Project Coordination, Automotive Engineering..., Automotive Parts..., Automotive Road Racing..., Auto Service Writer, Windows 7, Troubleshooting, System Administration, Training, Help Desk Support, Software Installation, Laptops, Testing, Databases, Printers, Information Technology, Microsoft Certified..., XP, Visio, Servers, Data Center
Education
New Horizons Computer Learning Center - Troy, MI 2009 — 2010
IT Certification:, CompTIA, Microsoft and PMI Certification training
Keller Graduate School of Management of DeVry University
MBA Program
Roosevelt University
Graduate History
St. Joseph's College (IN)
B.A., History, English/Education
Glens Falls National Bank & Trust Co. August 2014 - Present
Glens Falls National Bank & Trust Co. August 2013 - August 2014
Mountain Valley Integrated Solutions January 2013 - August 2013
SourceHOV December 2011 - August 2012
Skills
Customer Service, Customer Oriented, Organization, Interpersonal Skill, Microsoft Office, Internet, Typing, 10 Key, Quality Assurance, Quality Control, Microsoft Excel, Social Media, Social Networking, Data Entry
Education
Clinton Community College 2014 — 2016
Associate of Science (A.S.), Business Administration and Management
Elmira Business Institute 2008 — 2010
Medical/Clinical Assistant
Macy's January 2015 - Present
CSC Event Staff August 2012 - Present
SourceHOV February 2014 - January 2015
Sears Holdings Corporation November 2013 - May 2014
Six Flags Over Georgia February 2013 - November 2013
Jacksonville State University August 2008 - November 2009
Zaxby's Inc. May 2006 - 2007
Skills
Entertainment, Event Planning, Event Management, Customer Service, Production Managment, Social Media, Microsoft Office, Television, Acting, Microsoft Word, Facebook, PowerPoint, Microsoft Excel, Final Cut Pro, Leadership, Photography
Education
Jacksonville State University 2007 — 2012
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Hewlett-Packard July 2013 - Present
Think Finance June 2013 - July 2013
SourceHOV September 2012 - May 2013
Vault Denim December 2011 - September 2012
DataPath, Inc. April 2008 - August 2011
DataPath, Inc. December 2005 - February 2007
AmTote International June 1999 - December 2005
Alltel Wireless September 2003 - November 2005
US Army September 1992 - June 1999
Skills
Wireless, Troubleshooting, Telecommunications, IT Management, Customer Relations, Provisioning, Remedy, Software Development, Customer Service, SQL, Integration, Process Development, Vendor Management, Product Management, Problem Solving, Agile, Databases, Program Management, Team Building, Testing, Network Administration, Requirements Analysis, Microsoft Office, SDLC, Coaching, Computer Hardware, Visio, XML, SQL Server, HTML, Windows, Quality Assurance, Software Documentation, Test Planning, User Acceptance Testing, Software Quality..., Business Analysis, Training, Regression Testing, Scrum, Test Cases, Leadership, Process Improvement, Manual Testing, Project Management, Software Project..., Web Applications, Requirements Gathering, Quality Center, Microsoft SQL Server
Education
Barton County Community College 1996 — 1997
Jeppesen, a Boeing Company July 2015 - Present
Jeppesen May 2014 - July 2015
Metropolitan State University of Denver January 2015 - May 2015
Metropolitan State Unversity of Denver School of Aviation and Aerospace Sciences April 2013 - December 2014
MAXIMUS March 2012 - April 2013
SourceHOV August 2011 - March 2012
US Census Bureau March 2010 - June 2010
Youth Alive, Inc July 2008 - July 2009
Skills
Creative Problem Solving, Problem Solving, Multi Tasking, Cultural Awareness, Efficiency, 10 Key, Microsoft Office, Lotus Notes, Data Entry, Databases, Teaching, Research, Analytical Reasoning, Data Analysis, Creativity, Citrix, Firefly, ICADE, Fundraiser Select..., Photoshop, HTML, CBMS, KidTrax, Visual Basic, QuickBooks, Leadership, Communication Skills, Astronomy, Communication, Customer Service
Education
Metropolitan State University of Denver 2012 — 2015
Bachelor of Science (B.S.), Aerospace Physics with a Minor in Space Commercialization, 3.17/4.0
Community College of Denver 2011 — 2011
Physics
Indiana University-Southeast 2010 — 2011
Music, 3.73/4.0
University of Colorado Boulder 1997 — 1998
Music
George Washington High School 1994 — 1997
International Baccalaureate Diploma
Lumina Datamatics June 2014 - Present
NXTKey Corporation June 2013 - Present
U.S. Trade and Development Agency September 2013 - April 2014
SourceHOV September 2006 - June 2013
Aptara Inc May 2003 - August 2006
MindTree February 2002 - April 2003
Nippon Group April 2001 - January 2002
Vitage Systems Pvt Ltd October 1996 - March 2001
Regova India January 1995 - September 1996
Regova AB, Sweden November 1994 - December 1994
Skills
Content Management, Sales Management, Strategic Partnerships, Business Strategy, Business Process..., Outsourcing Management, Enterprise Content..., Technology..., Ebooks, Cloud Computing, IT Outsourcing, Outsourcing Advisory, CRM, Business Process, Program Management, Selling, Outsourcing, Team Leadership, Enterprise Software, Strategy, Mobile Devices, Business Intelligence, BPO, Business Development, Vendor Management, Team Management, Process Improvement, New Business Development, Pre-sales, Networking, Marketing, Account Management, Management, Leadership, SaaS, Product Development, Project Management
Education
Lund University 1994 — 1994
Master's in Environmental Science, WRMDC
Bangalore University 1991 — 1994
BSc, Electronics
Baldwin Methodist College 1989 — 1991
Pre University, Physics, Chemistry, Math
St Josephs High School 1982 — 1988
High School, High School
Iron Mountain October 2012 - Present
SourceHOV October 2006 - November 2012
Perceptive Software May 2002 - May 2006
Brinker International 1993 - 2001
Skills
Business Analysis, Vendor Management, Professional Services, CRM, Process Improvement, Team Management, PMO, Enterprise Software, Outsourcing, Agile Methodologies, Business Process..., Project Management, Integration, Business Process, Program Management, Cloud Computing, SDLC, Disaster Recovery
Education
Boston University 1990 — 1993
Bachelor of Science (B.S.)
Boston University 1990 — 1993
Hotel Management
SourceHOV October 2013 - Present
Mirabito Energy Products June 2010 - October 2013
Entertainment Fuse March 2013 - June 2013
Bentley-Hall, Inc. January 2013 - April 2013
Price Chopper Supermarkets May 2012 - August 2012
The Stand January 2012 - May 2012
Skills
Copy Editing, Editing, Photoshop, Publishing, InDesign, Multimedia, Blogging, Proofreading, AP Style, WordPress, Research, Social Networking, Facebook, PowerPoint, Illustrator, Customer Service, Twitter, Microsoft Word, Final Cut Express, Data Visualization, Video Editing, Dreamweaver, Video Podcasts, iMovie, Publications, Magazines, Microsoft Visual Studio..., NI Multisim 13.0, Microsoft Visio 2010, NI Multisim
Education
Syracuse University 2011 — 2013
Bachelor of Arts (B.A.), Writing & Rhetoric; Newspaper Journalism, 3.60
Syracuse University - College of Arts & Sciences 2011 — 2013
Bachelor of Arts (B.A.), Writing & Rhetoric
Syracuse University - S.I. Newhouse School of Public Communications 2011 — 2013
Bachelor of Arts (B.A.), Newspaper Journalism
Broome Community College 2009 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences, 3.81
Whitney Point High School 2005 — 2009
Advanced Regents Diploma with Honors
SourceHOV November 2014 - Present
SourceHOV January 2008 - Present
Image Process Design December 2000 - March 2008
Regenstrief Institute 2000 - 2000
Skills
Business Analysis, Requirements Gathering, Testing, Sales Presentations, Training, Enterprise Content..., Business Process, Document Management, Requirements Analysis, Pre-sales, Process Improvement, Outsourcing, Business Process..., Management, Disaster Recovery, SDLC, BPO, Business Development, Consulting
Education
DePauw University 1996 — 2000
Bachelor of Arts, Computer Science
New Trier 1992 — 1996
SourceHOV September 2013 - Present
Hewlett-Packard May 2006 - September 2013
Dickson Allan March 2005 - May 2006
Freedom Financial Services March 2003 - August 2005
Safeway Grocery Stores November 1999 - April 2004
Skills
Lean Sigma, Six Sigma, Process Improvement, Business Analysis, SAP, Strategic Planning, Financial Reporting, Forecasting, Financial Analysis, Accounting, Analysis, Management, Variance Analysis, Strategic Financial..., Finance, Account Reconciliation
Education
Northwood University 2010 — 2012
Master Business Administration, Business Administration and Management, General
Dallas Baptist University 1993 — 1995
Bachelor Business Administration, Finance
SourceHOV April 2014 - Present
US Dataworks January 2011 - April 2014
A.S.A.P. (Association of Strategic Alliance Professionals) January 2010 - February 2011
Deltek August 2009 - November 2010
NeuStar December 2008 - July 2009
Sales Agent, LLC April 2003 - December 2008
Dell 2002 - 2003
AEP Networks 2001 - 2002
Citrix Systems, Inc. July 1996 - January 2001
UCSI Distribution 1994 - 1996
Skills
Strategic Partnerships, Lead Generation, Sales Process, Start-ups, SaaS, Solution Selling, Selling, Sales Management, New Business Development, Account Management, Sales Operations, Channel, B2B, Marketing Strategy, Demand Generation, Direct Sales, Go-to-market Strategy, Business Strategy, Executive Management, Business Planning, Team Building, Sales Enablement, Entrepreneurship, Negotiation, Management Consulting, Marketing Management, B2B Marketing, Outsourcing, Marketing Automation, Leadership, P&L Management, Venture Capital, Key Account Management, Consultative Selling, Channel Management, Channel Marketing, Coaching, Contract Negotiation, Channel Programs, Cloud Computing, Channel Partners, Business Development, Business Alliances, Enterprise Software, CRM, Sales, Management
Education
University of Maryland University College 2001 — 2002
Masters, Business Administration
University of Maryland University College 1998 — 2001
Masters, Technology Management
George Mason University 1989 — 1991
B.A., Government
University of Colorado at Boulder 1987 — 1988
Undergrad, Business Administration and Management, General
Langley High School 1983 — 1987
High School Degree, Governor's Seal
SourceHOV September 2013 - Present
SOURCECORP July 2009 - Present
SourceHOV July 2012 - September 2013
Skills
Process Improvement, Vendor Management, Leadership, Project Management, Business Process, Salesforce.com, Business Process..., Outsourcing, Business Analysis, Strategy, Forecasting, Data Analysis, Financial Analysis, Cross-functional Team..., Six Sigma, Business Intelligence, Management, CRM, Operational Excellence, Operations Management, Strategic Planning, Budgets, Risk Management, Notary Public, Microsoft Office, Microsoft Excel, PowerPoint, Sales, Marketing, Microsoft Word, Fundraising, Facilities Management, Public Speaking, P&L Management, Communication Skills
Education
Arizona State University 1994 — 1997
Bachelor's degree, Family Resources and Human Development
SourceHOV January 2014 - Present
DataNet Quality Systems August 2012 - January 2014
SourceHOV May 2011 - August 2012
HOV Services April 2007 - May 2011
Lason January 1999 - February 2007
Hodges & Irvine Technologies October 1998 - September 1999
Campbell-Ewald 1998 - 1998
Skills
Advertising, Trade Shows, Direct Mail, Google Adwords, Marketing, SEM, Marketing Management, PPC, Web Analytics, CRM, Salesforce.com..., Sage CRM, Salesforce.com, Marketing Strategy, Direct Marketing, Strategic Planning, Strategy, Social Media Marketing, Marketing Communications, Lead Generation, Cross-functional Team..., Online Advertising, SEO, Email Marketing, Account Management, Integrated Marketing, Management, Brand Development, New Business Development, Leadership, Business Development, Business Strategy, Copywriting, Web Marketing, Sales, Program Management, Content Development, Competitive Analysis, Strategic Partnerships, Analytics, Online Marketing, Product Marketing, SaaS, B2B, Digital Marketing, Training, Marketing Automation
Education
Michigan State University 1992 — 1997
BA, Advertising
Cornell University 2012 — 2013
Marketing Strategy for Business Leaders certificate
Staples October 2014 - Present
SourceHOV January 2014 - October 2014
National Grid August 2013 - December 2013
Portait Simple February 2009 - October 2013
Starbucks September 2005 - February 2009
Skills
Adobe Creative Suite, Photoshop, Graphic Design, Photography, Digital Photography, Web Design, Illustrator, Dreamweaver, HTML, Lightroom, InDesign, Portrait Photography, CSS, WordPress, HTML 5, Drawing
Education
CDIA 2012 — 2014
Certificate, Graphic Design
Bridgewater State College 2003 — 2008
Bachelor of Arts (B.A.), Photography, Art History
Xerox Business Services, LLC October 2012 - Present
SourceHOV December 2009 - June 2012
SOURCECORP November 2006 - December 2009
Simpson Housing, LLLP 2004 - June 2006
Gallagher Enterprises, LLC 2000 - 2004
Nationsway Transport 1998 - 1999
Education
New York University - Leonard N. Stern School of Business 1993 — 1996
Master of Business Administration (MBA), Management and Accounting
Colgate University 1989 — 1993
Bachelor of Arts (B.A.), Spanish Language and Literature, Magna cum laude
Trinity Valley School 1981 — 1988
High school diploma, N/A
NCP Solutions November 2014 - Present
Venture Solutions Inc January 2013 - November 2014
SourceHOV November 2004 - January 2013
Standard Register Company November 2002 - November 2004
RR Donnelley Moore February 2001 - November 2002
American Express October 2000 - February 2001
Skills
Account Management, Solution Selling, Sales Management, B2B, New Business Development, Direct Sales, Vendor Management, Sales, Strategic Partnerships, Marketing, Business Analysis, SaaS, Strategy, Leadership, Strategic Planning, Process Improvement, Customer Satisfaction, Selling, Direct Marketing, Management, Cold Calling, Team Building, Customer Service, Change Management, Key Account Management, Sales Process, Product Management, Marketing Strategy, Team Leadership, Negotiation, Team Management, Sales Presentations, CRM, Business Planning, Marketing Communications, Salesforce.com, Competitive Analysis, Budgets, Forecasting, Marketing Management, Contract Negotiation, Lead Generation, Start-ups, Cross-functional Team..., Business Development, Product Development, Sales Operations, Operations Management, Cloud Computing, Business Strategy
Education
Keller Graduate School of Management of DeVry University
MBA, Business Management
University of Minnesota-Twin Cities
Bachelor of Science, Child Psychology
SourceHOV September 2010 - Present
BancTec January 2006 - June 2010
BancTec September 2001 - January 2006
BancTec July 1999 - September 2001
BancTec June 1996 - July 1999
University of Houston June 1994 - June 1996
College of Business January 1991 - June 1994
Education
Southern Methodist University - Cox School of Business 2001 — 2001
diploma, First-Line Management Courses
Collin County Community College 1998 — 1998
diploma, Software Programming
University of Houston, C.T. Bauer College of Business 1993 — 1995
MBA, Operations Management, Statistical Process Control
University of Houston 1989 — 1993
B.Sc., Mechanical Engineering
Arab Unity School
Arab Unity School
SourceHOV October 2010 - Present
CoorsTek October 2007 - October 2010
SOURCECORP June 2004 - October 2007
Skills
Process Improvement, Operations Management, Vendor Management, Business Analysis, Project Management, Account Management, Team Building, New Business Development, CRM, Strategic Planning, Cross-functional Team..., Software Documentation, Call Centers, Management, Sales Management, Outsourcing, Leadership Development, Six Sigma, Forecasting, Business Process..., Quality Assurance, Data Analysis, Business Development, Team Leadership, Training, Salesforce.com, Business Process
Education
Colorado Mesa University 1999 — 2003
Bachleor's in Arts, Mass Communications
SourceHOV December 2011 - Present
Education
Colorado Technical University 1980 — 2005
SourceHOV August 2014 - Present
Skills
Customer Service, Retail, Loss Prevention, Store Management, Inventory Management, Sales, Cashiering, Merchandising, Visual Merchandising, Inventory Control, Profit, Retail Sales, Team Building, Time Management, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Project
Education
Elmira Business Institute 2014 — 2016
Associate's Degree, Human Resources Management and Services, right now 4.0
Halyard Health December 2013 - Present
Fieldstone Recreation, Non-Profit June 2013 - Present
American Association of Inside Sales Professionals (AA-ISP) January 2010 - January 2015
SourceHOV July 2012 - May 2013
McKesson April 2012 - May 2012
McKesson Provider Technologies March 2008 - February 2012
Sales Executive Council 2004 - 2012
W.W. Grainger, Inc. June 2004 - December 2007
Quovadx, Inc. (now Lawson) March 2003 - May 2004
IBM June 1999 - August 2001
Skills
Talent Acquisition, Training, Software, Process Simulation, Academia, Fortune 1000, Solution Selling, Sales Process, Sales Management, Account Management, SaaS, Salesforce.com, SAP R/3, Siebel, Healthcare Industry, Industrial Distribution, Lead Generation, Leadership, Start-ups, Strategic Planning, CRM, Business Process, Management, Sales, B2B, Cross-functional Team..., Sales Operations, Team Leadership, Program Management, Team Building, Marketing, Business Strategy, Recruiting, Business Process..., E-commerce, Integration, P&L Management, Team Management, Coaching, Performance Management, Executive Management
Education
Georgia State University
MBA, Management and Marketing
Redan High School
Diploma
Advan Int'l Corp October 2015 - Present
Advan Int'l Corp August 2012 - October 2015
Thoratec July 2011 - November 2011
Allure Labs, Inc June 2010 - June 2011
Allure Labs, Inc September 2006 - June 2010
Hollister Co. January 2006 - April 2006
Office Depot June 2005 - September 2005
SourceHOV June 2004 - September 2004
O'Reilly Auto Parts January 2003 - July 2003
IKEA Group January 2002 - December 2002
Skills
Quality Assurance, ISO 13485, Medical Devices, V&V, FDA, Pharmaceutical Industry, 21 CFR Part 11, Testing, Validation, Software Documentation, GMP, Regulatory Affairs, Microsoft Excel, Microsoft Word, Manufacturing, Quality Management, Change Control, Cross-functional Team..., ISO, Quality System, Sop, Management, CAPA, R&D, Microsoft Office, Lean Manufacturing, Training, Quality Auditing, SOP, Quality Control, Process Improvement, Customer Service, Root Cause Analysis, Leadership
Education
Peralta Community Colleges
Psychology
California State Polytechnic University-Pomona 2003 — 2006
St. Elizabeth High School 1999 — 2003
High School Diploma
SourceHOV January 2015 - Present
Williams and Woods Internal Medicine September 2013 - December 2014
Vitran Logistics February 2012 - November 2012
Piedmont Atlanta Hospital July 2009 - January 2012
Ford Motor Company 1995 - 2006
Skills
Photoshop, Critical Thinking, Software Documentation, Windows 7, Sales, Hospitals, Payroll, Bookkeeping, Filing, Invoicing, Supervisory Skills, Training, Automotive, Management, Process Improvement
Education
Herzing University-Atlanta 2011 — 2014
Associate's Degree, Medical Billing and Coding Specialist
Angley College
Bachelor's Degree, Business Administration and Heathcare Management
Richmond Community College
Associate of Arts and Sciences (AAS), Computer Programming
US Army Signal Corp
Radar Communications and Systems Technology
vProgression.com September 2015 - Present
Rock-Tenn Company June 2015 - Present
General Dynamics Information Technology May 2013 - June 2015
General Dynamics Information Technology October 2012 - April 2013
General Dynamics Information Technology December 2011 - October 2012
TEKsystems with General Dynamics Information Technology (Contract-to-Hire) June 2011 - December 2011
Newport Television (Formerly Clear Channel) May 2010 - June 2011
SourceHOV December 2007 - May 2010
Skills
Active Directory, VMware, System Administration, DHCP, Servers, Windows Server, Troubleshooting, VMware ESX, Group Policy, Virtualization, SCCM, Disaster Recovery, Windows 7, vSphere, NetApp, 3PAR, SRM, Brocade Fibre Switches, Dell OpenManage, HP EVA, SCOM
Education
Faulkner University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Remington College-Mobile Campus 2002 — 2004
Associate of Science (A.S.), Computer Science
IntelliChief LLC March 2015 - Present
SourceHOV November 1999 - March 2015
BosDocs February 2009 - December 2014
Direct Federal Credit Union 1993 - November 1999
Skills
Cloud Computing, saas, Integration, Workflow, Accounts Payable, Business Process, Enterprise Content..., Databases, SaaS, Management, Enterprise Software, Cross-functional Team..., Professional Services, Document Management, Solution Selling, Disaster Recovery, Access, CRM, Vendor Management, Testing, Business Intelligence
Education
D'Amore-McKim School of Business at Northeastern University 2001 — 2003
National School of Banking 1988 — 1990
Fairfield University Certificate in Banking, Banking
University of Massachusetts, Amherst 1980 — 1984
Bachelor's degree, Economics
Newton North
Love.Peace.Touch. LLC March 2013 - Present
SourceHOV May 2006 - Present
Skills
Therapeutic Massage, Healthcare, Deep Tissue Massage, Chair Massage, Therapists, Consulting, Medical Coding, Medical Records, Healthcare Reimbursement, Health Information..., Spa, Oncology Massage, Pregnancy Massage, Small Business, Business Management, EHR, EMR, Relaxation, Advertising, Online Advertising, Marketing, Social Media Marketing, Social Media Advertising, Customer Service, Small Business Marketing, Charities, Website Promotion
Education
Medical Training College
Massage Therapy/Therapeutic Massage
University of Louisiana at Lafayette
Bachelor of Science, Health Information Management
Flycast Partners August 2015 - Present
Ciber January 2015 - June 2015
Third Sky, Inc. May 2013 - December 2014
SourceHOV November 2012 - May 2013
CSC June 2012 - September 2012
CSC January 2012 - July 2012
CIBER, Inc. June 2011 - November 2011
Kforce Technology Staffing July 2009 - June 2011
EDS, an HP Company 2007 - 2009
EDS, an HP Company 2004 - 2007
Skills
IT Service Management, ITIL, Data Center, Vendor Management, Change Management, Servers, IT Operations, Program Management, PMO, Customer Service, Software Documentation, Information Technology, Infrastructure, Service Management, CRM, Incident Management, Problem Management, IT Strategy, Cross-functional Team..., Service Delivery, Automotive, Disaster Recovery, SDLC, Process Improvement, ITIL Certified, IT Infrastructure..., IT Infrastructure..., Project Delivery, Project Management, IT Operations Management, IT Governance, Event Management
Education
Grand Canyon University
Bachelors
Macomb Community College
Associates
SourceHOV April 2013 - Present
T3 Trading Group, LLC \ SMB Capital September 2011 - January 2013
UC Santa Cruz September 2009 - June 2011
Covington Technologies December 2010 - May 2011
Banana Associates Investment Group December 2008 - June 2010
Skills
PowerPoint, Team Management, Event Management, Leadership, Leadership Development, Technical Analysis, Microsoft Word, Microsoft Excel, Business Plan, Film Editing, Data Entry, Quality Assurance, WordPress, Business Planning, Public Speaking, Marketing, Data Analysis, Business Development, Entrepreneurship
Education
University of California Santa Cruz 2007 — 2011
B.A., Business Management/ Economics
El Camino College
Stay at home mom June 2014 - Present
UHS Hospitals August 2013 - June 2014
Lourdes Hospital June 2011 - July 2013
Lourdes Hospital February 2009 - June 2011
SourceHOV June 2006 - August 2008
Skills
EMR, Cerner, Medical Terminology, Data Analysis, Medical Education, Customer Service, Microsoft Word, Medical Coding, Phone Skills, Health Insurance, Typing, Medical Records, Microsoft Office, CPT, EHR, Physicians, HIPAA, Telephone Skills, Access, Data Entry, Medical Billing, Healthcare, Healthcare Information..., Hospitals, Software Documentation, Process Improvement
Education
Broome Community College 2007 — 2009
AAS, Health Information Technology
Atlanta Interfaith Broadcasters, Inc. August 2014 - Present
Carter & Perry LLC January 2014 - August 2014
SourceHOV March 2013 - January 2014
BVT Equity Holdings January 2005 - January 2013
MACTEC February 2002 - April 2004
Skills
Phone Etiquette, Multi Tasking, Multi-line Phone, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Oracle, PowerPoint, Scanners, Copies, Fax, Printers, Bookkeeping, Customer Service, Data Warehousing, Internet, Java, Office Administration, Typing, Windows, Analysis, Management, Project Management, Financial Reporting, Groupwise, Asset Management, Property Management, Invoicing, Data Entry, Accounts Payable, Accounts Receivable, Time Management, Spreadsheets, Administrative..., Administration, Outlook
Education
American InterContinental University 2013 — 2014
Associate's Degree, Business Administration and Management, General
DeVry University-Georgia 2002 — 2005
Bachelor's degree, Telecommunications Management
Benjamin E. Mays High School 1994 — 1998
Diploma
SourceHOV August 2015 - Present
Palmetto Health May 2015 - July 2015
South Carolina Heart Center June 2014 - May 2015
NHC Healthcare -Parklane January 2015 - April 2015
A.S. Tees January 1997 - April 2013
Skills
ICD-9-CM, ICD-10, ICD 10 PCS, CPT, HCPCS, Medical Terminology, Anatomy, Physiology, Merchandising, Knitwear, Product Development, Textile Industry, Denim, Textiles, Sportswear
Education
University of South Carolina-Columbia 2015 — 2017
Master’s Degree, Graduate Studies in Health Information Technology
Midlands Technical College 2013 — 2015
Associate’s Degree, Health Information/Medical Records Technology/Technician, 4.0 GPA. Presidents List 2014 and 2015
National Institute of Fashion Technology 1989 — 1991
Associate's degree, Apparel and Textile Marketing Management
Himachal Pradesh University 1987 — 1989
M.A. Economics, Economics
Daulat Ram College 1984 — 1987
Bachelor's degree, Economics
SourceHOV March 2014 - Present
Lectrodryer, LLC January 2014 - May 2014
Eastern Kentucky University Athletics September 2009 - February 2014
Walmart April 2009 - February 2014
Monticello Chamber of Commerce & Industry May 2009 - August 2009
Skills
Cashiering, Data Entry, Time Management, Telephone Skills, Retail Sales, Cash Register, Loss Prevention, Phone Etiquette, Critical Thinking, Retail, Organizational..., Visual Merchandising, Human Resources, People Skills, Teamwork, Hiring, Highly detail oriented, Employee Training, Interviews, Goal Oriented, Training
Education
Eastern Kentucky University 2009 — 2014
Bachelor of Science (B.S.), Psychology
Uniformed Services University of the Health Sciences August 2015 - Present
US Army February 2009 - Present
SourceHOV August 2013 - August 2015
Select Staffing September 2012 - July 2013
RTI Billeting July 2010 - August 2012
RTI Billeting December 2009 - July 2010
RYLA Teleservices November 2008 - February 2009
Cobb County September 2008 - November 2008
Killeen Independent School District October 2007 - June 2008
Killeen Independent School District August 2004 - October 2007
Skills
Finance, Industrial Sector, PeopleSoft, Accounts Receivable, Applicant Tracking..., Account Reconciliation, Accounts Payable, General Ledger, Invoicing, Recruiting, Access, Expenses, Variance Analysis, Payroll, Analysis, Management, Customer Service, Microsoft Office, Sales, Leadership, Team Building, Training
Education
Grantham University 2014 — 2015
Master of Business Administration (MBA), Project Management
Bellevue University 2010 — 2011
BS, Management
SourceHOV June 2014 - Present
Well Med Atlanta February 2014 - June 2014
GA Department of Public Health February 2008 - February 2014
Encore Staffing Solutions, Inc. December 2007 - February 2008
Unemployed looking for in Administrative/Billing company April 2007 - December 2007
Total Billing Management January 2007 - March 2007
Bas Bleu, Incorporated September 2006 - January 2007
Comcast Cable December 2004 - August 2006
GA Department of Corrections February 1999 - November 2004
Skills
Microsoft Office, Access, Microsoft Excel, Windows, Data Entry, Medical Terminology, Dental Terminology, Health Insurance, Medical Billing, Medical Coding, Front Office Support, Appointment Scheduling, Administative Support, Customer Service, Filing, Medical Records, Outlook, ICD-9, CPT, Administrative..., Time Management, Documentation
Education
American Dental Coders Association 2014 — 2014
Certification, Dental Billing and Coding
Laurus Technical Institute 2013 — 2014
Certification, Medical Billing and Coding, 3.99
Advanced Career Training Institue 2006 — 2007
Certificate of Completion, Medical Billing and Coding Specialist, 3.25
SourceHOV July 2010 - Present
St. Joseph's Mercy Care Services August 2010 - May 2011
Skills
Microsoft SQL Server, System Administration, Domain Management, Windows Server, Visual Studio, Desktop Application..., Technical Support, VBScript, Crystal Reports, Visual Basic, SQL Server Management..., Data Management, Adobe Acrobat, Microsoft Office, XML, C#, C++, F#, windows 8, Windows 7, Windows Vista, Windows XP, Information Technology, Systems Analysis, Data Analysis, Data Entry, Visio, Project Management
Education
Georgia State University 2004 — 2011
Bachelor of Social Work (BSW), 3.86
SourceHOV January 2014 - December 2014
Guapos Mexican Restaurant January 2006 - July 2012
Reed Technology December 2007 - August 2009
Skills
-Proficient in..., Fluent in Amharic, Beginner level in..., Customer Service, High degree of..., Sound administration...
Education
Strayer University 2012 — 2013
Master of Public Administration (M.P.A.)
George Mason University 2009 — 2011
B.A. International Studies
SourceHOV April 2010 - Present
SourceHOV April 2010 - Present
SourceHOV April 2010 - Present
SourceHOV April 2010 - Present
BPF Associates January 2007 - March 2010
First Liberty Financial April 2001 - April 2007
Skills
Sales Management, Sales, Solution Selling, BPO, New Business Development, Outsourcing, SaaS, Mortgage Lending, Document Management, Tax Advisory, Business Development, Team Management, Process Improvement, Account Management, Professional Services, Direct Sales, Call Centers, Human Resources, Salesforce.com, Leadership, Enterprise Software, Vendor Management, Pre-sales, Sales Process, CRM, Tax Consulting
Education
Eastern Michigan University
BS, Communication, General
SourceHOV April 2013 - Present
DOMA Technologies, LLC October 2012 - March 2013
HCRS, Inc April 2011 - November 2012
St Peter's Hospital/Medical Group December 2005 - March 2011
Stanford University Medical Center January 2000 - November 2005
Skills
CPT, Medical Coding, ICD-9, HCPCS, Physician Coding, Medicine, Cardiology, PowerPoint, Pediatrics, Oncology, Microsoft Excel, Healthcare, Surgery, Data Entry, Medical Terminology, Medicare, HIPAA, Medical Records, Gastroenterology, Family Medicine, Rheumatology, Healthcare Information..., EHR, Healthcare Management, Excel, EMR, ICD-10, Emergency Medicine, Infusions
Education
Ashworth College 2008 — 2012
Associate Arts, Healthcare Management
Cesare, Inc. 2014 - Present
SourceHOV 2013 - 2014
Silver Service Refreshment Systems, Inc 2012 - 2013
James Madison University February 2011 - May 2011
Skills
Quality Assurance, Quality Control, GPS, GIS, Data Entry, Microsoft Office, Customer Service, Sales, Time Management
Education
James Madison University
BS, Geography & Environmental Studies
SourceHOV May 2014 - Present
ITT Technical Institute December 2013 - May 2014
C-L-M Community Action Agency August 2010 - October 2013
Family Video November 2002 - September 2011
Skills
Customer Service, Sales, Nonprofits, Marketing, Collections, Management, Data Entry, Social Services, Communication, Community Outreach, Office Administration, Microsoft Office, Recruiting, Training, Interviews, Microsoft Excel
Education
Daniel Webster College 2014 — 2015
Master of Business Administration (M.B.A.)
Lake Superior State University
BS, Marketing
SourceHOV August 2012 - Present
HP Enterprise Services March 2001 - July 2012
Skills
Unix, Data Center, Enterprise Architecture, WebSphere Application..., SharePoint, Weblogic, Software Engineering, Linux, Virtualization, High Availability, Web Servers, Database Servers, Shell Scripting, IBM Content Manager, IBM Tivoli, VMware Infrastructure, Datastage, Oracle SOA Suite, Photoshop, Flash, Macromedia, Visual Studio, Cognos, Siteminder, Citrix, AIX, Solaris, HP-UX, PL/SQL, PHP, MySQL, Oracle RAC, NAS, SAN, Active Directory, HACMP, SNAP, JavaScript, Awk, Sed, iPlanet, IIS, Apache, Tomcat, Visio, MS Project, Liebert, ITIL v3 Foundations..., NIM, Rsync
Education
Aptech University
MDSE, Masters Diploma in Software Engineering
Century University
B.S., Computer Science
Gandharva Vidyalay School of Music
B. Mus., North Indian Classical Music
Gujarat University
B.Com., Statistics, Economics
SourceHOV February 2013 - Present
Hoj Engineering and Sales August 2009 - January 2011
SetFocus 2009 - 2009
ChartLogic, Inc. April 2006 - February 2008
L3 Communications 2008 - 2008
Vision Perfect Software, Inc. 2000 - 2005
Skills
C#, XML, .NET Remoting, Databases, ASP.NET, Visual Studio, Microsoft SQL Server, ADO.NET, .NET, HTML, Visual Basic, CSS, VB.NET, Windows, Web Services, Access, Software, Programming Languages, WSE, Operating Systems, Programming
Education
Brigham Young University 1980 — 1985
Mathematics
The University of Lethbridge 1976 — 1977
SourceHOV January 2014 - Present
Xerox Global Document Outsourcing January 2010 - December 2013
Xerox Global Document Outsourcing January 2004 - December 2009
Xerox Global Account Operations January 1992 - December 2003
Skills
Business Development, Outsourcing, Program Management, Account Management, Management, Managed Services, Strategy, Solution Selling, Sales Management, Global Business..., Cross-functional Team..., Consulting, International Sales, Sales Operations, Strategic Alliances, Global Alliances
Education
George Mason University School of Law
JD, Law
University of Virginia
Bachelor of Science, History
Altegris September 2015 - Present
LPL Financial April 2015 - August 2015
SourceHOV May 2012 - March 2015
SOURCEHOV, previously SOURCECORP June 2010 - May 2012
SOURCECORP May 2007 - June 2010
SOURCECORP January 2005 - May 2007
Hudson Property Management June 2004 - January 2005
Appraisal Enhancement Services April 2001 - June 2004
Oce September 2000 - April 2001
Konica Minolta Business Solutions U.S.A., Inc. January 1999 - September 2000
Skills
ITIL, Firewalls, Disaster Recovery, Information Technology, VPN, Information Security..., IT Management, Security, Network Security, PCI DSS, Active Directory, Service Delivery, Servers, VMware, FISMA, Troubleshooting, DIACAP, HIPAA, Data Center, Citrix, NIST, PMI Trained, Vendor Management, BPO, SOX, Process Improvement, NetApp, Security Policy, Cisco, Outsourcing, Requirements Analysis, Document Management, Visio, Server Architecture, System Architecture, SDLC, SAN, Document Imaging, security documentation, Information Security, Business Continuity, Computer Security
Education
American InterContinental University 2003 — 2004
BS, Information Technology
University of California, San Diego 1982 — 1984
AS
SourceHOV January 2014 - Present
McKesson November 2011 - January 2014
AccessMED/McKesson Specialty Health March 2010 - November 2011
AccessMED/McKesson Specialty Health May 2009 - March 2010
Olathe Medical Center May 2007 - May 2009
Skills
HIPAA, Call Centers, Managed Care, Medicaid, Medicare, Healthcare, Process Improvement, Oncology, Training, Customer Service, Pharmaceutical Industry, Healthcare Information..., Management, Quality Assurance, Employee Benefits, Leadership, CRM, Business Analysis
Education
Fort Hays State University
Bachelor's Degree, Organizational Leadership
SourceHOV August 2007 - Present
Wellintentions 2000 - Present
City of Mississauga 2001 - 2012
Sitraka 2000 - 2002
KL Group 2000 - 2001
CIBC 1997 - 2000
The Globe and Mail 1993 - 1997
Skills
BPO, Vendor Management, Outsourcing, Offshoring, Process Improvement, Business Process, Team Building, Leadership, Strategic Planning, Manufacturing, Service Delivery, Call Center, Teamwork, Business Process..., Quality Assurance, Operations Management, Cross-functional Team..., Yellow Belt, Project Management, Customer-focused Service, IT Management, IT Operations Management, Computer Operations, Program Management, Call Centers, Business Development, ERP, IT Service Management, Business Analysis, Disaster Recovery, Change Management, Customer Service, Integration, Analysis, Management, Team Leadership
Education
ISMETA - New York 2004 — 2006
RSMT, Therapy
York University 2002 — 2004
CMA, Therapy
Fanshawe College 1980 — 1983
Computer Science, IT
SourceHOV May 2015 - Present
Endicia July 2014 - November 2014
Apple August 2013 - June 2014
AlphaGraphics San Francisco October 2012 - January 2013
Blueprint Studios March 2012 - September 2012
Semiconductor Tooling Services, Inc. September 2010 - August 2011
Andover Printing Services February 2008 - June 2009
IST Management Services, Inc. November 2006 - October 2007
IKON Office Solutions, Inc. April 2002 - November 2006
Compu Imaging, Inc. October 2001 - April 2002
Skills
Vendor Management, Inventory Management, Supply Chain, Microsoft Excel, Customer Service, Microsoft Office, Team Building, Process Improvement, Training, Project Planning, Retail, Management, Continuous Improvement, Purchasing, Inventory Control, Supply Chain Management, Customer Satisfaction, Sales Operations, Logistics, Sales, Account Management, Operations Management
Education
National Bartenders School of San Francisco 2001 — 2001
Bartending, Bar Management
De Anza College 1991 — 1994
Graphic Design
Santa Clara High 1987 — 1991
General Studies
SourceHOV January 2014 - Present
This Is It! BBQ and Seafood August 2012 - February 2014
Chick-fil-A January 2010 - May 2012
Riverdale Dwarf House June 2006 - August 2008
Skills
Customer Satisfaction, Time Management, Data Entry, Security Clearance, Document Management, Cpr Certified, Exercise Design, Fitness Training, Taking Orders, Message Taking, Telephone Skills, Customer Service, First Aid, Cashiering
Education
Georgia Southern University 2008 — 2012
Bachelor of Science (B.S.), Kinesiology and Exercise Science
North Clayton Comprehensive High School College Park 2004 — 2008
Diploma, Kinesiology and Exercise Science
Modis April 2013 - Present
SourceHOV January 2013 - April 2013
WorkForce Software August 2012 - January 2013
Various Schools/Companies January 2010 - August 2012
Vaco Technology October 2009 - April 2010
Macomb Community College August 2009 - December 2009
EDS, an HP Company October 2007 - June 2009
EDS, an HP company January 2006 - November 2007
Momentum Resource Solutions October 2005 - October 2006
General Motors July 2004 - April 2005
Skills
Requirements Analysis, Requirements Gathering, Risk Management, Microsoft Office, PMP, MS Project, Project Planning, Software Project..., Automotive, Problem Solving, Microsoft Excel, Critical Chain Project..., Scheduling, Business Communications, Information Technology, SDP-21, Teaching, Mathematics, Physics, Business Requirements, Training & Development, WBS, Project Coordination, Risk Analysis, Risk Assessment, Risk Mitigation, Mediation, Microsoft Project..., CaliberRM, Clarity, Presage, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Physics Education, Mathematics Education, Data Analysis, Customer Relationship..., PMO, SDLC, Management, Project Management, Leadership, Training, Testing, Security, SaaS, CRM, Software Development, Process Scheduler
Education
Saginaw Valley State University 2010 — 2011
Teaching Certification, Secondary Physics and Mathematics
Indiana University-Purdue University at Indianapolis 2004 — 2005
MS, Strategic Management
Indiana University - Kelley School of Business 2002 — 2005
MSSM, Strategic Management
Michigan State University
BS, Astrophysics
Carl Brablec High School
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
SourceHOV May 2013 - Present
Koniag Technical Solutions April 2012 - May 2013
Headstrong, Inc. July 2007 - March 2012
Washington DC Chapter, Project Management Institute May 2007 - December 2008
ALTA Systems, Inc. October 2006 - July 2007
Technology Management Company April 1998 - October 2006
Science Applications International Corporation March 1993 - April 1998
BankOne Bank Trust Department June 1987 - February 1991
United States Air Force June 1980 - January 1984
Skills
Portfolio Management, Requirements Analysis, Customer Relations, International Project..., Earned Value Management, Project Management, MS Project, Project Execution, SharePoint, Business Process..., Business Analysis, PMO, Strategic Planning, Program Management, Business Process..., Strategy, Process Improvement, Training, Operations Management, Agile Methodologies, Analysis, CMMI, Contract Negotiation, Risk Management, Vendor Management, Change Management, Integration, SDLC, Project Portfolio..., Leadership, Customer Service, Project Planning, PMP, IT Strategy, Cross-functional Team..., Team Building, Budgets, Management Consulting, Management, Information Technology, Governance, IT Management, Enterprise Architecture, Contract Management, Software Project..., Business Intelligence, Business Process, Agile Project Management, Government, Databases
Education
George Mason University 1994 — 1996
MA, International Transactions
University of Colorado, Boulder 1984 — 1989
BA, Russian
BakerCorp August 2014 - Present
SourceHOV August 2012 - July 2014
Allegro Development July 2010 - August 2012
Broadlane February 2008 - July 2010
Homecomings Financial January 2004 - January 2007
Entertainment Technology Center May 2003 - September 2003
Sky-Skan, Incorporated June 2002 - January 2003
Skills
Salesforce.com..., Salesforce.com System..., CRM Integration, Marketo, Eloqua, Marketing Automation, Microsoft Office Suite, Microsoft Project, Marketing Management, Project Management, HTML + CSS, Leadership, Microsoft Office, Analysis, Management
Education
Carnegie Mellon University 2001 — 2003
MET, Masters of Entertainment Technology
University of Wisconsin-Milwaukee 1997 — 2000
BFA, Stage and Production Management
Associa December 2014 - Present
SourceHOV March 2014 - August 2014
Stream Global Services February 2012 - March 2014
Stream Global Services May 2011 - February 2012
Ceridian November 2009 - May 2011
General Electric January 2006 - November 2009
Reed Elsevier / Harcourt Assessment 2002 - 2006
Carlson Wagonlit Travel 1998 - November 2001
Regis Corporation 1997 - 1998
Skills
Leadership, Pricing, Finance, Process Improvement, Vendor Management, Business Process..., Outsourcing, Strategy, Time Management, Financial Analysis, Cross-functional Team..., Investments, Forecasting, Management, CRM, Change Management, Strategic Planning, Financial Modeling, Project Management, Program Management, Policy, Six Sigma, Business Analysis, Team Building, ERP, Business Intelligence, Analysis, Risk Management, BPO, Business Process, People Development, Negotiation, Information Security, Application Lifecycle..., IT Management, Acquisition Integration, Competitive Analysis, Managerial Finance, Project Finance, Corporate Finance, Structured Finance, Quantitative Finance, Financial Planning, Financial Reporting, Financial Markets, Financial Accounting, Financial Audits, CFOs, CFO
Education
The University of Texas at San Antonio 2003 — 2005
Master of Business Administration (MBA), Finance
Gustavus Adolphus College 1992 — 1996
Faribault High School 1989 — 1992
Optum September 2012 - Present
SourceHOV October 2007 - August 2012
SOURCECORP October 2007 - March 2012
Antares Management Solutions 1997 - 2007
Options Plus September 1993 - December 1997
Ferguson Enterprises 1992 - 1993
Skills
Process Improvement, Strategic Planning, Account Management, Outsourcing, Team Building, SaaS, New Business Development, Solution Selling, Operations Management, CRM, Healthcare, Business Development, Cross-functional Team..., Sales Management, Change Management, Leadership, Vendor Management, Business Analysis, Team Leadership, Enterprise Software, Business Strategy, Sales, Managed Services, Program Management, Business Process...
Education
Cleveland State University
Masters of Arts, American History
Hillsdale College
Bachelor of Business Administration (B.B.A.), Marketing
Stonegate Mortgage Corporation (NYSE: SGM) May 2014 - Present
SourceHOV December 2013 - April 2014
Saxon Mortgage June 2009 - December 2012
Homecomings Financial February 2007 - June 2009
GMAC Rescap February 2007 - June 2009
Trammell Crow 2001 - 2006
Citigroup October 1998 - December 2001
The Associates 1998 - 2001
DSC 1997 - 1998
FoxMeyer 1995 - 1997
Skills
Financial Modeling, Financial Analysis, Essbase, Financial Reporting, Variance Analysis, Strategic Financial..., Corporate Finance, Forecasting, Accounting, Analysis, Mergers, Finance
Education
Harding University 1989 — 1994
BBA, Accounting
SourceHOV March 2012 - January 2013
Southern Methodist University January 2011 - March 2012
Protiviti September 2007 - January 2011
Baylor University January 2006 - May 2007
Skills
Financial Analysis, Accounting, SOX, Internal Audit, Data Analysis, Microsoft Excel, Sarbanes-Oxley Act, Auditing, Process Improvement
Education
Baylor University - Hankamer School of Business 2003 — 2007
BBA, Finance & Marketing
SourceHOV June 2004 - Present
City of Arlington June 2001 - June 2004
State Fair Foods, Division of Sara Lee Foods July 1998 - June 2001
Skills
Process Improvement, Accounting, Finance, Financial Analysis, Forecasting, Essbase, Visio, Financial Reporting, PeopleSoft, Project Management, Sarbanes-Oxley Act, Software Documentation, Variance Analysis, Hyperion Enterprise, Access, Budgets, Business Analysis
Education
Dallas Baptist University 1996 — 1998
MBA, Management Infomation Systems
Alcorn State University 1992 — 1996
BS, Accounting
MetaSource May 2014 - Present
SourceHOV September 2003 - May 2014
IKON Document Services October 1997 - September 2003
Xerox January 1986 - October 1997
Skills
BPO, Outsourcing, CRM, Offshoring, Vendor Management, Business Development, Solution Selling, SaaS, Lead Generation, Business Process..., Strategic Partnerships, P&L Management, Strategy, Operations Management, Process Improvement, New Business Development, Business Analysis, Account Management
Education
Ithaca College 1981 — 1985
BA, Business Administration
SourceHOV April 2006 - Present
Skills
Six Sigma, Process Improvement, Quality Assurance, Change Management, Business Process..., Outsourcing, BPO, Quality Management
Education
Embry-Riddle Aeronautical University 1992 — 1995
SourceHOV November 2013 - Present
PREZIO Health June 2011 - November 2013
Ancor May 2006 - June 2011
Skills
Software Development, SQL, Microsoft SQL Server, XML, Process Improvement, Healthcare Information..., Databases, MySQL, Data Analysis, C#, SDLC, IT Strategy, ASP.NET, Project Management
Education
Grand Valley State University 2001 — 2003
MS, Computer Information Systems
PSG College of Technology 1994 — 1996
MS in Engineering
SourceHOV June 2011 - Present
HOV Services January 1999 - June 2011
MSI Imaging Services (Beltsville, MD) 1985 - 1999
Skills
BPO, Outsourcing, Operations Management, Process Improvement, Account Management, Business Analysis, Business Development, Business Process, Business Process..., CRM, Call Center, Call Centers, Change Management, Cross-functional Team..., Leadership, Management, Operational Excellence, Process Engineering, Program Management, Project Management, Quality Assurance, Service Delivery, Six Sigma, Solution Selling, Team Building, Vendor Management
Education
Capitol College 1982 — 1983
Electronics Technology
Fiserv September 2014 - Present
Total Rewards Consulting August 2013 - September 2014
SourceHOV 2012 - July 2013
Apollo Group December 2011 - June 2012
Sony Electronics October 2005 - June 2009
Skills
Compensation, HRIS, Succession Planning, Benefits Administration, Benefits, Executive Compensation, Equity Management, Change Management, Compensation Structures, Employee Engagement, Deferred Compensation, Workforce Planning, Employee Benefits, Coaching, Executive Pay, Compensation & Benefit
Education
Greene County Tech High School 1971 — 1975
High School, Management
Kennesaw State University - Michael J. Coles College of Business
MBA, Business
SourceHOV June 2015 - Present
Hewlett-Packard Enterprise Services March 2015 - June 2015
HP Enterprise Services August 2012 - March 2015
HP Enterprise Services May 2009 - August 2012
Hewlett-Packard Enterprise Services 2006 - August 2012
EDS Advanced Solutions August 2004 - December 2006
EDS, an HP Company April 2004 - April 2005
EDS June 2001 - August 2004
Skills
IT Outsourcing, Outsourcing, IT Service Management, Data Center, Managed Services, Service Delivery, IT Strategy, ITIL, Enterprise Software, Enterprise Architecture, Vendor Management, Managed Print Services, TaaS, VoIP/UCaaS, DR/Continuity, C&A..., Information Security..., Social Media Command..., Hybrid Cloud, ITO, SOA Governance, Apps Management, Education, Entertainment Industry, Media Industry, Communications Industry, DLA, Navy/DoD, Solution Selling, Program Management, Communication
Education
Penn State University 1990 — 1992
Master's degree Candidate, 3.4
Penn State University 1983 — 1985
Bachelor of Arts (B.A.), Theatre/Business Administration
Cornell University 1981 — 1982
Theatre/Political Science
Hilton Worldwide June 2013 - Present
SourceHOV July 2012 - Present
HOV Services June 2007 - Present
Lason, Inc (HOV Services) June 1999 - June 2007
Milwaukee Journal Sentinel June 1994 - February 1999
Skills
Employee Relations, Performance Management, Recruiting, Employee Benefits, Management, Benefits Administration, Human Resources
Education
Indiana University of Pennsylvania 1990 — 1994
Bachelors, English/Pre-Law
SourceHOV October 2012 - Present
Genesis10 Corporation May 2011 - August 2011
Ameriprise Financial Services, Inc. November 2008 - May 2010
Ameriprise Financial November 2008 - May 2010
H&R Block Financial Advisors December 1999 - October 2008
OLDE Discount Brokers August 1988 - November 1999
Skills
Program Management, Business Analysis, PMO, Process Improvement, Project Delivery, SharePoint, Risk Management, Data Center, Business Process, Visio, Agile Methodologies, Project Portfolio..., Software Development, SDLC, PMP, Access, Business Requirements, Software Documentation, Vendor Management, Requirements Gathering, Requirements Analysis, Software Project..., Integration, IT Strategy, Disaster Recovery, Outsourcing, Business Process..., Six Sigma, IT Management, MS Project, Information Technology, Troubleshooting, ITIL, Business Intelligence, Business Process..., IT Service Management, Resource Management, Project Management
Education
Eastern Michigan University 1982 — 1986
BBA, Business Information Systems
SourceHOV IT Consultant at CompuwareCompuware CorpAugust 2005 - September 2011
Satyam Computer services Limited August 2000 - July 2005
Education
Jawaharlal Nehru Technological University
MS, Power Systems
Sri Venkateswara University
BS, Electrical and Electronics Engineering
SourceHOV November 2011 - Present
Advantedge Healthcare Solutions June 2010 - November 2011
Medical Data Systems 2009 - 2010
MedAssist February 2002 - March 2009
OUTSOURCE RECEIVABLES MANAGEMENT, INC. 1996 - 2002
Harvard Medical faculty Practice May 1989 - June 1996
Deloitte 1988 - 1989
Skills
Revenue Cycle Management, Revenue Cycle, New Business Development, Healthcare, Managed Care, Healthcare Management, Hospitals
Education
Boston University Questrom School of Business 1983 — 1986
MBA
SourceHOV September 1993 - Present
HOV Services April 2007 - November 2009
Lason August 2002 - April 2007
Lason April 1998 - August 2002
Vetri Systems July 1996 - April 1998
Vetri Systems September 1993 - July 1996
Skills
Vendor Management, BPO, Outsourcing, Process Improvement, CRM, Team Management, Management, Business Process..., Team Building, Service Delivery, Quality Assurance, Program Management, Business Analysis, Product Development, Operations Management, Project Management, Leadership, SDLC, Strategic Planning, Change Management, Business Development, Business Intelligence, Six Sigma, Business Process, Business Excellence, Transformational...
Education
Davenport University 2003 — 2005
Master of Business Administration (M.B.A.), Finance and Financial Management Services, A
Loyola College 1990 — 1993
Bachelor's Degree, Mathematics and Statistics, A
P.S High School, Chennai 1988 — 1990
High School, Liberal Arts and Sciences/Liberal Studies
SourceHOV May 2007 - Present
SOURCECORP May 2007 - January 2008
NYSEG April 1980 - December 2006
Skills
Troubleshooting, Servers, Testing, Windows, Help Desk Support, Hardware, Active Directory, Windows Server, DNS, Disaster Recovery, PCI DSS, XP, Computer Hardware, Networking, Software Documentation, Operating Systems, Printers, Laptops, vSphere, Software Installation, Visio, System Deployment, System Administration, Windows XP, Integration, Windows 7, Network Security, Switches, Security, Cross-functional Team..., Microsoft SQL Server, Databases, IT Management
Education
Broome Community College
Associate of Arts (A.A.), Math / Science Major
Maine-Endwell Senior High School
Merit Diploma, Math / Science Major
The Maple Art Theater November 2012 - Present
SourceHOV March 2013 - August 2013
General Motors - OnStar September 2010 - October 2011
U.S. Census Bureau -- Census Coverage Management May 2010 - July 2010
Morpace Inc. October 2009 - March 2010
J's Jewelry May 2009 - August 2009
Taco Bell May 2007 - January 2008
Deborah's Invitations April 2003 - August 2004
Education
Central Michigan University 2004 — 2008
B.S., English
SourceHOV October 2011 - Present
USAF October 2008 - October 2011
Masco Corporation June 2008 - October 2008
TransNav Inc. July 2003 - June 2008
MI Air National Guard 2001 - 2004
Skills
Routing, Switches, EIGRP, ASA, CCNP, OSPF, Checkpoint, PIX, Network Devices, VLAN, CCNA, QoS, Network Design, Cisco Wireless, Network Systems, BGP, HSRP, Load Balancing, Security Architecture..., Procedure Creation, Spanning Tree, Network Security, Network Engineering, Network Operations, Firewalls, Routers, Cisco IOS, Cisco Technologies, Disaster Recovery, DIACAP, Security Clearance, DoD, Cisco Nexus, Data Center, NIST, Information Security, ITIL, Servers, Troubleshooting, Network Administration, Networking, Solution Engineering, DNS, DHCP, Information Assurance, Security+, Active Directory, Computer Security, FISMA
Education
Macomb Community College 2005 — 2007
Computer Systems Networking and Telecommunications, 3.9
Community College of the Air Force 2001 — 2004
Command & Control (C3, C4I) Systems and Operations, 4.0
Community College of the Air Force 1992 — 2001
Fire Science/Fire-fighting, 4.0
SourceHOV June 2012 - May 2014
Abacus May 2008 - August 2008
Bank of America August 2007 - May 2008
Verizon February 2001 - February 2007
Graham, Favetta and Flynn September 1997 - February 2001
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Medical Terminology, Customer Service, Team Leadership, Public Health, Healthcare Management, Clinical Research
Education
Fortis College
Associate of Applied Science Degree, Medical Administrative Assistant
RETS College 2008 — 2009
RETS College
Associate of Applied Science Degree, Medical Billing and Coding
RealPage, Inc. 2013 - 2014
Continental 2003 - 2005
SourceHOV 1999 - 2001
The Family Place 1996 - 1998
Insight 1994 - 1996
Texas Instruments 1986 - 1993
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Community Outreach, Leadership, Team Building, Nonprofits, Sales, Process Improvement
Education
Emory University
B.A.
Plano Senior High School
SourceHOV March 2000 - Present
Skills
Data Analysis, Account Management, Customer Satisfaction, Customer Service, Management, Operations Management, Social Media Marketing, Social Media, SQL, Process Improvement, Strategic Planning, Strategy, Salesforce.com, Business Development, Team Building, Leadership
Education
Farmingdale State College
University of Rhode Island
SourceHOV January 2000 - Present
Skills
BPO, Vendor Management, Customer Service, Process Improvement, Strategic Planning, Management, CRM, Leadership, Operations Management
Education
Boston Latin School 1978 — 1982
University of Pennsylvania - The Wharton School
SourceHOV 2011 - Present
SOURCECORP January 1996 - January 2010
BIOCARE, INC 1989 - 1990
Skills
Outsourcing, Process Improvement, Change Management, BPO, SaaS, Operational Excellence, Sales Management, Human Resources, Program Management, Budgets, Business Process..., Business Development, Business Strategy, CRM, Mergers & Acquisitions, New Business Development, Strategic Partnerships, Strategic Planning, Strategy, Operations Management, P&L Management, Vendor Management, Business Analysis, Team Management, Performance Management, Management, Management Consulting, Leadership, Start-ups, Business Process, Team Leadership, Team Building, Forecasting, Solution Selling, Business Intelligence, Enterprise Software, Account Management, Business Planning, Document Imaging, Salesforce.com, Project Management
Education
Georgetown University 1968 — 1972
Bachelor of Arts, English Language and Literature/Letters
Aptos Junior High
AutoNation, Inc March 2012 - Present
SourceHOV July 2002 - February 2012
Skills
Process Improvement, Operations Management, Outsourcing, Vendor Management, Team Management, Data Entry, Customer Service, Business Analysis, CRM, BPO
Education
ATI Career Training Center-Dallas 1988 — 1989
Iron Mountain August 2013 - Present
SourceHOV September 2009 - Present
SOURCECORP August 2009 - January 2012
ACS, a Xerox Company March 2007 - August 2009
IBM Global Process Services September 2000 - March 2007
Skills
Business Analysis, Business Process, Requirements Analysis, Business Process..., Requirements Gathering, Process Improvement, Vendor Management, SDLC, User Acceptance Testing, Visio, Quality Assurance, Software Documentation, BPO, Six Sigma, SQL
Education
University of Kentucky 1992 — 1996
BS, Human and Environment Science
Ashland Community and Technical College 1990 — 1992
SourceHOV January 2011 - Present
US Marshals Service August 2010 - December 2010
SOURCECORP May 2010 - August 2010
ITT Advanced Engineering and Sciences June 2009 - August 2009
Fresh Pet May 2007 - August 2007
Skills
Tech support, Computer..., Data entry, Customer Satisfaction, Outlook, Computers, Customer Service, Security, Software Documentation, Access, Data Entry, Call Center, Telephone Skills, Sales
Education
University of Maryland University College 2011 — 2014
Bachelor's Degree, Cyber Security
Florida International University 2008 — 2010
Bachelor of Science, Criminal Justice
Prince George's Community College 2005 — 2007
Associate of Arts Degree, General Studies
Frederick Douglass High School 2001 — 2005
High School Diploma
SourceHOV November 2004 - October 2011
ACS, a Xerox Company November 2003 - March 2004
Lason September 2002 - October 2003
Skills
Document Imaging, BPO, SQL, SQL query writing, Inventory Control, MS Office Suite, Documentation, Databases, Access Control, Operations Management, Creative Problem Solving, SharePoint, Visio, Team Management, Problem Solving, HIPAA, Troubleshooting, Software Documentation, Quality Assurance, Business Process, Business Process..., Call Centers, IT Management, Logistics, Management, Microsoft Office, Process Improvement, Security, Training, Vendor Management, Team Leadership
Education
Frederick Community College
On Assignment August 2015 - Present
SourceHOV December 2012 - July 2015
Skills
Medical Coding, Hospitals, ICD-9, Healthcare, HIPAA, Software Documentation, Medical Billing, Medicare, EMR, Healthcare Information..., EHR, Medicaid, Data Entry, Cerner, Patient Safety, Medical Records, Healthcare Management, Medical Terminology, Clinical Research, Meditech, Critical Care, Healthcare Industry, Medicine, Acute Care, Management, Quality Improvement, Pediatrics
Education
AHIMA 1990 — 1992
Associate's Degree, Health Information/Medical Records Technology/Technician
John A Logan College 1978 — 1980
Associate's Degree, Accounting and Business/Management
SourceHOV December 2012 - Present
Joann, Inc. June 2010 - February 2012
Eastern Michigan University January 2011 - December 2011
Skills
Problem Solving, Self-management, Qualitative Research, Microsoft Office, Team Leadership, Independent Thinking, Applied Ethics, Public Speaking, Educational Leadership, Mac OS X, PowerPoint, Animal Rights, Animal Care, Animal Welfare, Religious Studies, Digital Photography
Education
Eastern Michigan University 2010 — 2011
Bachelor of Science (B.S.), Philosophy, Summa Cum-Laude, 3.93
EA Content November 2013 - Present
SourceHOV January 2013 - November 2013
Hudson Valley Computer Geek October 2012 - December 2012
IBM 2008 - 2009
Skills
ITIL, Active Directory, SQL, Windows Server, Unix, IT Service Management, Servers, Requirements Analysis, Disaster Recovery, DB2, SDLC, Operating Systems, Linux, Java, IT Strategy, Data Center, HTML
Education
Dutchess Community College 2010 — 2012
Associate of Science (A.S.)
Western Connecticut State University 2004 — 2009
Bachelor of Arts (BA)
SourceHOV December 2011 - Present
Elmira Business Institute 2011 - Present
Education
Elmira Business Institute 2010 — 2013
SourceHOV March 2014 - May 2014
Lurleen B. Wallace Community College March 2011 - April 2012
Walmart March 2009 - July 2010
Walmart March 2007 - February 2008
University of South Alabama January 2004 - May 2006
Skills
Action Research, Analytic Problem Solving, Analytic Thinking, Collaborative Problem..., Creative Writing, Customer Insight, Customer Oriented, Customer Retention, Customer Satisfaction, Customer Service, Editing, Interior Design, Market Analysis, Microsoft Excel, Microsoft Word, PowerPoint, Problem Analysis, Problem Solving, Public Relations, Public Speaking, Qualitative Research, Quantitative Research, Research, Teaching, Team Leadership, Team Management, Teamwork, Time Management, Tutoring
Education
Colorado Technical University-Online 2010 — 2011
Master's degree, Project Management, 3.7
University of South Alabama 2001 — 2006
Bachelor of Arts (B.A.), English, 2.6
SourceHOV December 1999 - Present
Stanford Hospital and Clinics September 1980 - November 1999
Skills
Operations Management, Outsourcing, BPO, Digital Imaging
Education
College of Notre Dame 1997 — 1999
Bachelor of Science (BS), Business Administration
Ateneo de Manila University
San Jose State University
SourceHOV May 2012 - Present
Golden Living July 2010 - April 2012
Good Samaritan Society July 2007 - May 2010
Education
Colorado Technical University-Online 2010 — 2010
Associate's degree, General Studies
Lake Area Technical Institute 2006 — 2007
Certificate, Licensed Practical/Vocational Nurse Training
SourceHOV July 2013 - January 2014
Internal Revenue Service March 2013 - June 2013
Equifax Workforce Solutions July 2011 - December 2012
Affliated Computer Services March 2011 - July 2011
FEMA August 2008 - April 2009
Sears Holdings Corporation September 2005 - April 2008
Skills
Data Entry, Customer Service, Filing, Fax, Insurance, SharePoint, Access, Windows 7, Windows
Education
Des Moines Area Community College 2009 — 2010
Diploma, Business Administration and Management, General
Iowa Central Community College 2002 — 2005
Associates, Administrative Assistant and Secretarial Science, General
SourceHOV September 2010 - Present
Security Benefit July 2007 - January 2009
Lason March 2000 - July 2007
Education
Colorado Technical University-Sioux Falls 2000 — 2002
AS, Information Technology
SourceHOV August 2007 - Present
SourceHOV August 2007 - Present
STS, Inc./Red Oak ISD April 2004 - May 2007
Gary C. Smith, CPA August 2000 - December 2003
Arrow Industries,Inc. January 1986 - August 2000
Skills
Management
Education
Stratford Career Institute 2008 — 2008
Diploma, Medical Transcription/Transcriptionist
Lewisville High School 1977 — 1978
Diploma, General Studies
Brookhaven Community College
Political Science and Government
SourceHOV March 2014 - Present
Education
Albany State University 2009 — 2013
Bachelor's Degree, Forensic Science
SourceHOV December 1994 - Present
Skills
Document Management, Document Imaging, SharePoint, Records Management, Technical Support, Business Process, Project Management, Business Intelligence, CRM, Program Management
Education
Eastern Illinois University 2008 — 2010
Bachelor of Science, Business Administration, Management and Operations
Parkland College 2000 — 2002
Associate of Science (AS), General Studies
SourceHOV April 2015 - Present
King Soopers February 2015 - April 2015
LifeBound November 2014 - February 2015
Walmart September 2012 - February 2015
Western State Colorado University August 2012 - May 2014
Western State Colorado University August 2013 - October 2013
Skills
Illustrator, Layout, HTML, CSS, Photoshop, InDesign, Communication, Organization, Microsoft Excel, Data Entry, Typing, Adobe Acrobat, Web Design, Mac
Education
Western State Colorado University 2011 — 2014
Bachelor of Arts (B.A.), Graphic Design
Colorado Technical University 2008 — 2011
Associate of Science (A.S.), Graphic Design
Don Moyer Boys & Girls Club May 2015 - Present
Area IV Learning Tech Center May 2014 - Present
Self-employed 2007 - Present
SourceHOV July 2011 - March 2013
Regional Office of Education February 2001 - July 2012
Early American Museum June 2007 - March 2008
Skills
Web Design, Photoshop, Adobe Creative Suite, Graphic Design, Archives, Technical Support, Microsoft Office, Exhibit Design, Photography, Digital Photography, Historic Preservation, Museums
Education
Academy of Art University 2008 — 2011
Master of Fine Arts (MFA), Photography
Southeast Missouri State University 2005 — 2007
Bachelor of Science (BS), Historic Preservation and Conservation
MakerBot® November 2013 - April 2015
SourceHOV August 2012 - January 2013
Skills
Sales, 3D Printing, Technology Education, Social Media, Microsoft Office, 123D Design, Customer Service, Account Management, Live Performer, Music, Music Education, Data Entry, Project Management, Music Industry, Music Theory, TinkerCAD, Teaching, Guitar, Jazz Improvisation, Finale, Music Composition, Rock Guitar, Jazz Guitar, Document Imaging, OS X, Music Production, Sound, Garageband, Business Development, Marketing Strategy, Public Speaking, Consultative Sales
Education
Berklee College of Music
Community Elements July 2014 - Present
SourceHOV August 2009 - July 2014
Education
ITT Technical Institute-Newburgh 2008 — 2009
Associate of Science (A.S.), Computer Network Systems