Southwest Credit Systems, L.P.
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Southwest Credit Systems, L.P. Employees
Southwest Credit Systems, L.P. February 2013 - Present
Southwest Credit Systems, L.P. June 2012 - February 2013
Southwest Credit Systems, L.P. January 2011 - June 2012
Southwest Credit Systems, L.P. August 2010 - January 2011
Southwest Credit Systems, L.P. August 2009 - August 2010
Nationwide Recovery Systems October 2008 - June 2009
Skills
Call Centers, Financial Services, Credit, Account Management, Customer Service, Portfolio Management, Customer Satisfaction, Process Improvement, Team Building, Sales, Leadership
Education
Collin County Community College 2006 — 2009
Business Administration and Management, General
Remington College-Dallas Campus 2005 — 2006
Pharmacy Technician/Assistant
Houghton Mifflin Harcourt June 2013 - Present
Houghton Mifflin Harcourt November 2012 - Present
Houghton Mifflin Harcourt July 2012 - November 2012
Southwest Credit Systems, L.P. January 1999 - September 2002
Skills
Microsoft Excel, Databases, Salesforce.com, Customer Service, Outlook, PowerPoint, Microsoft Word, SAP, Microsoft Office, Academic Publishing
Education
University of Maryland University College 2007 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General
RGS Financial, Inc. January 2013 - Present
RGS Financial, Inc. January 2010 - December 2012
Southwest Credit Systems, L.P. February 2008 - January 2010
Experian May 2003 - August 2006
Skills
Credit & Collection..., Customer Relations, Compliance, Call Center, Credit, Customer Service, Microsoft Office, Client Services, Collections, Financial Services, Credit Cards, Process Improvement, Call Centers, Skip Tracing, Debt Settlement, Loans, Debt Management, Credit Analysis, Insurance, Payments, Accounts Receivable, Banking, Loss Mitigation, Vendor Management, Relationship Management, Portfolio Management, Executive Management, Leadership, Management, Analysis, Account Management, Finance, Customer Satisfaction, Outsourcing, Operations Management, Training, Customer Retention, Team Building, Team Leadership, Business Analysis, Performance Management, Negotiation, Coaching, Customer Experience
Education
Midwestern State University
Southwest Credit Systems, L.P. August 2012 - Present
Tommy Hilfiger Store January 2008 - Present
Citi September 2008 - November 2010
Citi Financial September 2008 - November 2010
Tommy Hilfiger May 2008 - August 2008
The Container Store January 2007 - January 2008
FedEx Freight January 2006 - January 2006
Skills
Customer Service, Collections, Sales Management, Warehousing, Supervising, Cash Management, Cashiering, Forklift Operator, Call Centers, Retail, Data Entry, Loss Prevention
Education
Tyler Junior College 2003 — 2004
N/A, Business Administration and Management, General
John Tyler High School
High School Diploma
Southwest Credit Systems, L.P. July 2013 - Present
Best Buy November 2012 - June 2013
State Farm January 2012 - August 2012
StarTek September 2006 - May 2011
Skills
Workforce Management, Office Administration, Training Delivery, Business Process..., Key Performance..., Customer Service, Problem Solving, Reporting & Analysis, Supervisory Skills, Quality Assurance
Education
Community College of Aurora 2012 — 2016
Bachelor of Arts (B.A.), Psychology
Southwest Credit Systems, L.P. March 2014 - Present
Southwest Credit Systems, L.P. February 2013 - June 2014
The CMI Group May 2008 - February 2013
The CMI Group October 2007 - May 2008
Royal Security May 2007 - October 2007
Skills
Call Center, Credit, Vendor Management, BPO, Operations Management, Customer Retention, Team Building, Customer Satisfaction, Customer Service, Process Improvement, Performance Management, Outsourcing, Coaching, Strategic Planning, Team Management, Change Management, Microsoft Excel, Outlook, PowerPoint, Microsoft Office, Call Centers, Management, Workforce Management, CRM
Education
Pittsburg State University 2002 — 2005
N/A, Biology
Commercial Collection Agency - Commercial Debt Recovery - Tucker, Albin and Associates September 2014 - Present
Nationwide Recovery Systems March 2006 - September 2014
Southwest Credit Systems, L.P. 2003 - 2006
Regional Adjustment Bureau 2003 - 2004
Skills
Loss Mitigation, Consumer Lending, Operations Management, FDCPA, Call Center, Microsoft Office, Team Building, Negotiation, Microsoft Word, Management, Team Leadership, Account Management, Credit Analysis, Customer Satisfaction, Process Improvement, Accounts Receivable, Credit, Credit Cards, Relationship Management, Leadership, Portfolio Management, Outlook, Financial Analysis, Vendor Management, Training, Customer Service, Skip Tracing, Risk Management, Sales, Loans, Debt Settlement, Sales Management, Contract Negotiation, Banking, Payments, Credit Risk, Microsoft Excel, Debt Management, Financial Risk, Financial Services, Forecasting, Executive Management, Finance, Call Centers, Third Party Collections, Predictive Dialers, Customer Retention, Recoveries
Education
Brookhaven Community College 2000 — 2002
Newman Smith HS 1997 — 2000
General Studies
Santander Consumer USA Inc. September 2013 - Present
Wingspan January 2011 - February 2012
Southwest Credit Systems, L.P. October 2008 - November 2010
RGS Financial November 2007 - May 2008
Anderson, Crenshaw & Associates January 2006 - November 2007
Skills
Call Center, Credit, Credit Risk, Customer Service, Team Building, Account Management, Vendor Management, Risk Management, Strategic Planning, Microsoft Office, Business Strategy, Project Management, Call Centers, Accounting, Customer Satisfaction, Management, Negotiation
Education
DeVry University
Remington College
Associates Degree, Business Administration
Cinemark September 2012 - Present
T-Mobile September 2005 - June 2012
Southwest Credit Systems, L.P. January 2005 - September 2005
Skills
Bilingual, Microsoft Office, Photoshop, 3D Studio Max, Web Development
Education
ITT Technical Institute-Richardson 2005 — 2008
Associate's degree, Information Technology
Information Processing Corporation February 2011 - Present
IT Concepts March 2010 - August 2013
Southwest Credit Systems, L.P. March 2012 - May 2012
Appliance Warehouse of America, Inc. March 2002 - February 2010
Complete Data Solutions April 1998 - March 2002
Skills
Customer Relations, Vendor Relations, Compliance, Budget Management, Creative Problem Solving, Project Management, Team Building, Management, Customer Service, Call Centers, Training, Budgets, Process Improvement, Software Documentation, Disaster Recovery, Vendor Management, Software Development, Quality Assurance, Marketing, Team Leadership, Requirements Analysis, Customer Satisfaction, VoIP, Program Management, Business Analysis, Business Process..., Integration, Cross-functional Team..., Telecommunications, Outsourcing, SaaS, Start-ups, Customer Experience, Business Development, Executive Management, Product Management, Cloud Computing, Business Intelligence, Professional Services, Salesforce.com, Strategy, Solution Selling, Contract Negotiation
Education
Fordham University 1998 — 1998
Bachelor of Science, Computer Systems
Rutherford High School 1967 — 1970
High School Certificate, English, Physics, Chemistry, Mathmatics, Applied Mathmatics, Technical Drawing
Southwest Credit Systems, L.P. February 2008 - May 2010
Southwest Credit Systems L.P. February 2005 - February 2008
Collection Company of America August 2004 - February 2005
Procollect Inc. August 2003 - August 2004
Cafe Max June 2003 - August 2003
Education
Collin County Community College 2006 — 2006
None, Computer Science
Richland Community College 2004 — 2004
None, Web Development
St. Francis of Assisi Episcopal Church July 2015 - Present
The Episcopal Diocese of Fort Worth November 2014 - June 2015
St. Stephen's Episcopal Church, Hurst, Texas February 2009 - November 2014
Southwest Credit Systems, L.P. September 2012 - October 2012
Celanese August 2011 - May 2012
eInstruction May 2011 - July 2011
Cities of Southlake, Texas and Rhome, Texas July 2004 - April 2011
OmniAmerican Bank December 2008 - February 2010
City of Southlake, Texas December 1998 - October 2008
Brice Systems, Inc. November 1997 - December 1998
Skills
Liturgy, Preaching, Teaching, Pastoral Care, Pastoral Counseling, Chaplaincy, Information Technology, Law Enforcement, Networking, System Administration, Network Administration, Windows Server, Active Directory, Microsoft Exchange, Project Management, Business Continuity, Disaster Recovery, IT Operations
Education
Nashotah House Theological Seminary 1982 — 1985
M.Div., Pastoral Theology
University of North Texas 1995 — 1996
M.Ed., Counseling
University of North Texas 1978 — 1982
B.A., Psychology/Sociology
Tarrant County College 2004 — 2004
Basic Peace Officer Academy
CED Solutions 2008 — 2008
MCSE, Server 2008 with Messaging
Network Global Logistics October 2014 - Present
Network Global Logistics August 2013 - October 2014
Network Global Logistics January 2013 - August 2013
Southwest Credit Systems, L.P. May 2012 - August 2012
Video Professor May 2008 - April 2010
Education
University of Colorado Denver 2015 — 2016
Masters of Science, Accounting
University of Colorado Denver 2012 — 2014
Bachelor of Science (BS), Accounting
Front Range Community College 2010 — 2012
Bachelor of Science (BS), Accounting
The CMI Group February 2013 - Present
Southwest Credit Systems, L.P. September 2008 - January 2013
AT&T January 1997 - September 2008
BP Amoco August 1988 - December 1996
Skills
Strategy, Call Center, Business Process..., Campaigns, Management, Forecasting, Internal & External, Performance Management, Vendor Management, Operations Management, Executive Management, Call Centers, Customer Experience, Outsourcing, Credit, Customer Satisfaction, Budgets, Strategic Planning, Credit Cards, Contract Negotiation, Process Improvement, CRM
Education
Baker University 1997 — 1999
MBA, Business Administration
Northwest Missouri State University 1985 — 1990
BS, Economics
Ohara,
Ohara, St. Mary's, Raytown
Ohara, St. Mary's, Raytown
Santander Consumer USA Inc. / Chrysler Capital March 2013 - Present
Santander Consumer USA Inc. March 2013 - February 2014
Ally Financial Inc. October 2012 - March 2013
Ally Financial Inc. August 2011 - October 2012
Ally Financial Inc. January 2009 - August 2011
Southwest Credit Systems, L.P. November 2006 - December 2008
Skills
Credit Risk, Loan Servicing, Financial Analysis, Legal Compliance, Funding Applications, Credit Bureau Review, Skip Tracing, Process Improvement, Quality Control, Collection Development, Quality Assurance, Instructor-led Training, Process Excellence, System Monitoring, Call Monitoring, Leading Development...
Education
Woodland Senior High School 1997 — 1999
Diploma, English Language and Literature, General
Casa Roble High School 1994 — 1996
None
Collin County Community College
Southwest Credit Systems, L.P. October 2012 - January 2015
Southwest Credit Systems, L.P. September 2012 - October 2012
McAfee March 2012 - July 2012
Frontier Communications October 2011 - March 2012
Ashland Inc. November 2006 - January 2011
Skills
Technical Support, Software Installation, Access, Help Desk Support, Microsoft Office, SAP, VoIP, Visio, TCP/IP, Active Directory, Customer Service, HTML, Bilingual-Spanish, Microsoft SQL Server, Process Improvement, Visual Basic, C++, Data Entry, Database Analysis, Data Analysis, Data Access, Mac OS X, OS X, Project Management, DSL configuration, Latitude Workflow, T-SQL, SharePoint, Technical Documentation, Training
Education
Grantham University 2015 — 2018
Bachelor of Science (B.S.)
ITT Technical Institute 2004 — 2007
Associate of Science (A.S.)
University of Puerto Rico-Mayaguez 1994 — 2003
Bachelor of Science (B.S.)
Lorenzo Vizcarrondo High School 1991 — 1994
High School Diploma
Consumer Asset Management Inc February 2015 - Present
Commercial Recovery Systems January 2012 - Present
Southwest Credit Systems, L.P. February 2008 - September 2012
Nationwide Recovery Systems May 2005 - January 2008
Skills
AML, KYC, Health Insurance, Corporate Governance, Financial Regulation, FSA, FINRA, Leadership, Employment Law, Fraud, Operational Risk, Customer Service, Financial Services, Call Centers, Credit, Credit Cards, Credit Risk, Executive Management, Finance, Financial Analysis, Management, Process Improvement, Risk Management, Team Building, Accounts Receivable
Education
Sherman High School 1985 — 1988
Grayson County College
Southwest Credit Systems, L.P. January 2015 - Present
AustinCSI May 2014 - August 2014
ARGO May 2013 - December 2013
Blue Cross Blue Shield December 2005 - January 2012
Skills
Software Documentation, Microsoft SQL Server, Leadership, Analysis, Networking, SDLC, Vendor Management, Business Analysis, Process Improvement, Visio, Project Management, Requirements Analysis, SharePoint, Business Intelligence, Information Technology, Program Management, SQL, Integration, System Administration, Management
Education
University of Houston 1982 — 1986
Bachelor of Computer Science, Computer Science and Tech. Writer
Condie College Technical Writing
Information Technology
SDMS October 2013 - April 2014
Vitamin Research Products, LLC November 2012 - September 2013
Southwest Credit Systems, L.P. December 2011 - June 2012
Ignite Technologies, Inc. December 2010 - November 2011
Skills
SQL, Web Services, .NET, Web Development, C#, Crystal Reports, Process Improvement, Business Intelligence, SharePoint
Education
United States Military Academy at West Point 1982 — 1986
BS, Mathematics
Associa December 2014 - Present
Pharmaceutical Strategies Group - PSG February 2014 - September 2014
Southwest Credit Systems, L.P. February 2012 - November 2013
Trailblazer Health Enterprises, LLC February 2009 - February 2012
The CMI Group, Inc. September 2007 - December 2008
Skills
Fixed Assets, Financial Reporting, GAAP, Account Reconciliation, General Ledger, Journal Entries, Financial Analysis, Accounting, Microsoft Excel, Variance Analysis, Financial Statements, Accruals, Great Plains Software, Bank Reconciliation, Deltek, Cognos, FRx Report Designer, Cash Flow, Internal Controls, US GAAP, Account Management, External Audit, Cash Management, Accounting Receiv, Accounts Paya, QuickBooks, Microsoft Dynamics NAV, Accounts Receivable
Education
Langston University
Bachelor of Business Administration (BBA), Accounting
Southwest Credit Systems, L.P. September 2013 - Present
eMetric April 2011 - September 2013
Collins Financial Services / Precision Recovery Analytics International, Inc. October 2006 - March 2011
Eclipsys 2002 - 2006
Skills
Troubleshooting, Performance Tuning, Data Warehousing, ETL, Microsoft Excel, Microsoft SQL Server, Databases, Analysis Services, Enterprise Architecture, Database Administration, SQL Tuning, Data Modeling, Disaster Recovery, Stored Procedures, Business Analysis, SQL, Management, SSIS, SDLC, Integration, Vendor Management
Education
University of Missouri-Rolla 2000 — 2002
MS, Engineering Management
CareScout July 2015 - Present
Ranstand December 2014 - June 2015
Southwest Credit Systems, L.P. March 2013 - May 2014
West Asset Management October 2011 - March 2012
JAK Job Scout November 2010 - February 2011
GC SERVICES / MCI WORLDCOM November 2004 - October 2007
ADAMS MARK HOTELS AND RESORTS January 2003 - May 2004
Skills
Customer Service, Writing, Microsoft Office, Social Media, Accounting, Data Entry, 10 Key, Numerical Filling, Collections, Microsoft Excel, Microsoft Word, Time Management, Finance, Legal Research, Management, Public Speaking, Team Building, Legal Writing, Leadership, Access, Outlook, PowerPoint, Event Planning, Coaching, Litigation, Teamwork, Research, Westlaw, Problem Solving, Contract Negotiation, Human Resources, Social Networking, Community Outreach, Event Management, Mediation, Legal Assistance, Call Centers, Customer Retention
Education
Midwest Institute 2004 — 2005
Associate, Applied Science, Paralegal Studies
Sanford-Brown College-Hazelwood 1999 — 2000
Associate of Arts and Sciences (A.A.S.), Paralegal Studies
Sanford-Brown College-Hazelwood 1999 — 2000
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Southwest Credit Systems, L.P. October 2006 - Present
Good Samaritans of Garland February 2004 - July 2006
Electronic Data Systems July 1982 - October 2003
Skills
Vendor Management, SDLC, DB2, SQL, Unix, Microsoft SQL Server
Education
Indiana University of Pennsylvania 1979 — 1981
Bachelors, Computer Science
Bucks County Community College 1977 — 1979
Associates, Computer Science
Wylie ISD April 2011 - Present
Greenshield Financial Services January 2010 - June 2010
American Heart Association July 2009 - October 2009
The Container Store December 2006 - April 2009
Southwest Credit Systems, L.P. August 2004 - June 2006
Skills
Spanish, Microsoft Works, Excel, PowerPoint, Outlook Express
Education
Texas A&M University-Commerce 2007 — 2009
Bachelor, Spanish
Rent-A-Center August 2013 - Present
Southwest Credit Systems, L.P. August 2012 - Present
Flexi Compras December 2010 - June 2012
EchoStar Corporation October 2008 - November 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, High Touch, PowerPoint, Outlook Express, Internet Explorer, Cpr Certified, Problem Solving, Customer Service, Collections, Communication, Accurate Data Entry, Data Analysis, Ultipro, Skip Tracing, Credit Cards, Payments, Spreadsheets, Computers, Spanish, Dispatching, Hospitality, Invoicing, Internet, Ten Key, Typing, Leadership, Office Management, Packaging, QuickBooks, Accounts Payable, Accounts Receivable, Accurint
Education
Collin County Community College 2012 — 2014
richardson high school 2004 — 2007
Corinthian Colleges, Inc. February 2014 - Present
Corinthian Colleges, Inc. 2014 - 2014
Southwest Credit Systems, L.P. May 2013 - September 2013
Skills
Customer Service, Collections, Third Party Collections, Data Entry, 10 Key, Typing, Microsoft Office, Microsoft Excel, Microsoft Word, Inventory, Order Processing, Cash Handling
Education
Front Range Community College 2007 — 2009