SPi Global
Industry: Company
DescriptionCEO: Ratan Datta (Oct 2016–) Founded: 1980
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SPi Global Employees
SPi Global August 2009 - December 2010
ndtv-hindu June 2008 - May 2009
Skills
Graphic Design, Photography, Video Editing, Editing, Photoshop, InDesign, Dreamweaver, Journalism, Video Production, News Writing, Web Design, Social Media, Premiere, Illustrator, Typography, Advertising, Film, Branding & Identity
Education
Bellevue College 2012 — 2014
Certificate Program, Web Design
Bellevue College 2012 — 2013
Certificate Program, Graphic Design
University of Madras 2006 — 2008
Master of Arts (M.A.), Broadcast Communication
University of Madras 2003 — 2006
Bachelor of Arts (B.A.), Journalism
Sir Sivaswami Kalalaya 2001 — 2003
Vidya Mandir Senior Secondary School 1989 — 2001
vcfo May 2015 - Present
MUSIC Group July 2013 - June 2014
SPi Global 2011 - 2013
The IFC Group April 2009 - January 2011
High Street Partners June 2007 - March 2009
ICT Group June 2005 - May 2007
Avaya January 2004 - June 2005
Ciena Communications 2001 - 2003
Sprint International/Global One 1995 - 2000
NCR Corporation 1988 - 1995
Skills
Mergers, SEC filings, IFRS, Cash Management, Capital Budgeting, Mergers & Acquisitions, Outsourcing, Financial Reporting, GAAP, Financial Analysis, Finance, Start-ups, Forecasting, Strategy, CRM, Business Planning, Management, Corporate Finance
Education
University of South Carolina - The Moore School of Business 1986 — 1988
International MBA (formerly named MIBS)
Beloit College 1980 — 1984
Bachelor of Arts, Economics and Spanish
SPi Global May 2015 - Present
WIAA Wrestling Official 2001 - Present
Virtual Vision Computing, LLC June 2014 - May 2015
Oxford International September 2013 - May 2014
BNI 2014 - 2014
Creative Financial Staffing (CFS) March 2013 - September 2013
WBS June 2006 - March 2013
PLATINUM SERVICES 2005 - 2006
KCII Radio 2003 - 2005
Skills
Business Strategy, Strategic Planning, Strategy, Sales, Marketing Strategy, Management Consulting, Marketing, Project Management, Team Leadership, Management, Telecommunications, Project Planning, Leadership, Change Management, Start-ups, Business Intelligence, Training, Business Analysis, Business Process, Leadership Development, Recruiting, B2B, Sales Management, Business Development, Social Media Marketing, Social Media, Coaching, CRM
Education
Luther College 1995 — 2000
Lincoln High School
IBEX Global April 2015 - Present
SPi Global October 2013 - March 2015
Dish Network April 2005 - October 2013
Progressive Insurance June 2000 - April 2005
Checks Unlimited September 1997 - June 2000
Skills
Customer Experience, Call Center, Process Improvement, Workforce Management, Vendor Management, Customer Satisfaction, Customer Retention, Outsourcing, Customer Service, Strategy, Management, Project Management, CRM, Operations Management, Strategic Planning, Leadership, Contract Negotiation, Sales, Performance Management, Call Centers, Quality Assurance, Strategic Partnerships, Cross-functional Team..., Team Leadership, Recruiting, Training, Program Management, Team Building, Account Management, Telecommunications, Employee Engagement, Analytics, Leadership Development, Change Management, Budgets, Business Process..., Coaching, Business Development, Team Management, Time Management, Start-ups, Contact Centers, Call Center Development, Executive Management, Sales Operations, SaaS, Salesforce.com, Direct Sales, Lead Generation, BPO
Education
Eckerd College 1991 — 1995
BA, Human Development with a concentration in Mental Health
SPi Global June 2007 - Present
Gareth Stevens Publishing November 2003 - June 2007
Gareth Stevens Publishing October 2002 - May 2003
Gareth Stevens Publishing May 2001 - October 2002
Quad Graphics June 2000 - May 2001
Quad Graphics April 1999 - June 2000
Quad Graphics January 1998 - April 1999
Skills
Proofreading, Books, Project Management, Account Management, Marketing, Management, Sales, Customer Service, Pre-press, Press Releases, Microsoft Publisher, Trade Shows, Catalogs, Pricing, Proposal Writing, Relationship Management, Business Intelligence, Database Administration, Materials Management
Education
University of Wisconsin-Waukesha
Adirondack Community College
Center Source, Inc. July 2014 - Present
SPi Global December 2012 - July 2014
TRG Customer Solutions November 2008 - December 2012
PepperTree Technology Advisors March 2007 - September 2010
Skills
Recruiting, Process Engineering, Retained Search, IT Asset Management, Project Planning, Consulting, Vendor Management, SaaS, Outsourcing, Process Improvement, Cross-functional Team..., Data Center, Business Analysis, Integration, Business Intelligence, Call Center, BPO, Business & Technology..., Call Centers, Disaster Recovery, Business Development, IT Management, PMO, Customer Service, Leadership, CRM, Business Process..., Information Technology, IT Strategy, Telecommunications, Service Delivery, Management, Business Process, Cloud Computing, IT Service Management, SDLC, Team Management, Customer Experience, Team Leadership, ITIL, Strategy, Program Management, Offshoring, Operations Management, Solution Selling, Change Management, Professional Services, Enterprise Software, IT Outsourcing, Project Portfolio...
Education
University of Rhode Island - College of Business Administration 2000 — 2003
Master of Business Administration (M.B.A.)
Elizabethtown College
BS
SPi Global June 2015 - Present
Aptara December 2013 - December 2014
RR Donnelley January 2011 - January 2013
Bowne & Company January 2005 - December 2010
Bowne & company January 2003 - December 2004
Bowne & Company January 1986 - December 2002
Skills
Strategic Partnerships, Marketing Communications, Salesforce.com, Financial Services, Email Marketing, Team Building, Marketing, Lead Generation, Selling, Change Management, Mergers & Acquisitions, Project Management, Start-ups, CRM, Contract Negotiation, Customer Service, SaaS, Negotiation, 3, Training, Leadership, Forecasting, Business Analysis, Vendor Management, Budgets, Team Leadership, Strategy, Management, Sales Operations, Product Management, Executive Management, P&L Management, Product Development, Integration, Sales
Education
Fordham University 1981 — 1984
Bachelor of Arts (BA), Communications
Seton Hall Prep 1976 — 1979
UnitedHealth Group February 2015 - Present
Five Stones Research Corporation August 2013 - August 2014
SPi Global March 2012 - April 2013
Elsevier 2005 - 2012
Elsevier 2001 - 2005
Wolters Kluwer 1999 - 2001
MD Consult 1997 - 1999
US Army Aviation and Troop Support Command (ATCOM) 1995 - 1997
US Army Aviation and Troop Support Command (ATCOM) 1989 - 1995
Skills
XML, DTD, XML Schema, Requirements..., Web Project Management, IETM, XML Software, HTML/XML, MS Office Suite, MS Project, Visio, Website Development, Workflow, PowerPoint, Data Analysis, Technical Writing, Content Management, Online Publishing, Editorial, Web Development, SDLC, Management, Publishing, Project Management, Software Documentation, Training, SharePoint, Requirement..., HTML, Vendor Management, Ebooks, Microsoft Office, Agile Methodologies, Leadership, Business Analysis, Process Improvement, Books, Content Development, Editing
Education
University of Missouri-Columbia 1982 — 1986
BA in General Studies, Technical Writing
McCluer North High School 1979 — 1982
HS Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
State of Illinois July 2014 - Present
Cititrends Clothing Store November 2012 - June 2014
SPi Healthcare January 2012 - April 2014
SPi Global September 2012 - December 2013
SPi Healthcare December 2007 - August 2009
Busey April 2003 - January 2008
JCPenney August 2001 - March 2003
Skills
Accounts Payable, Account Reconciliation, Accounting, Accounts Receivable, Invoicing
Education
University of Illinois Springfield 2006 — 2008
Bachelor's in Accounting, Accounting
Richland Community College 2004 — 2006
Associates Degree, Accounting
Accenture October 2011 - Present
SPi Global 2003 - 2011
Prudential Financial 1999 - 2000
Rogers & Wells (Clifford Chance) 1991 - 1999
Asahi Law Offices (Nishimura & Asahi) 1994 - 1996
Skills
Outsourcing, Contract Negotiation, Compliance, Intellectual Property, Licensing, BPO, Risk Management, Mergers, Management, Corporate Law, Privacy Law, Mergers & Acquisitions, Strategic Partnerships, Litigation, Corporate Governance, Start-ups, Due Diligence, Software Licensing, Strategy, Joint Ventures, Negotiation, Data Privacy, Legal Compliance, Legal Assistance, Governance
Education
New York University School of Law 1987 — 1991
JD, Law
University of Wisconsin-Milwaukee
BA, Economics, Philosophy
American Chemical Society July 2012 - Present
SPi January 2009 - November 2010
SPi Global April 2005 - December 2008
LexisNexis January 2004 - April 2005
LexisNexis November 2001 - December 2003
Education
University of Dayton School of Law 1980 — 1983
Juris Doctor, Law
Bowling Green State University 1976 — 1980
Bachelor of Arts, Political Science
Rally4 (mGive) June 2015 - Present
Nidrah Global May 2009 - Present
ACCENT Marketing January 2015 - May 2015
Synergy Direct Marketing Solutions, LLC February 2014 - January 2015
SPi Global January 2010 - March 2013
Sitel October 2007 - May 2009
ICT Group, Inc. January 2006 - October 2007
ICT Group, Inc. August 2004 - January 2006
NewMedium Direct, Inc. 2001 - 2004
Digital Lighthouse Corporation 1997 - 2001
Skills
Start-ups, CRM, Mergers, Business Development, Telecommunications, Leadership, Recruiting, Outsourcing, Operations Management, BPO, Management, Process Improvement, Customer Experience, Call Centers, Telemarketing, Strategy, Lead Generation, Service Delivery, Vendor Management, Integration, SaaS, Strategic Partnerships, Sales Management, Business Process..., Contact Centers, Offshoring, Team Management, Customer Retention, Workforce Management, Customer Satisfaction, Call Center Development, Managed Services, Performance Management, Inbound Marketing
Education
University of Florida
BS Management, Business Administration and Management, General
Emory University
Pine Crest School
Shadow Hill Farm Alpacas March 2009 - Present
SPi Global March 2015 - July 2015
Idexx Laboratories June 2007 - October 2014
Tyco Electronics Power Systems February 2005 - May 2007
Tyco Power Systems March 2000 - January 2005
Lucent Technologies May 1998 - March 2000
Cabletron December 1997 - April 1998
Cabletron February 1996 - December 1997
LL Bean February 1995 - February 1996
MPBN March 1990 - June 1995
Skills
Cross-functional Team..., Manufacturing, Product Development, Six Sigma, Product Management, Project Management, Program Management, Process Improvement, Team Leadership, Quality Assurance, Medical Devices, Continuous Improvement, Lean Manufacturing, Negotiation, Quality Management, Sourcing, CRM, Engineering, Operations Management, Procurement, Forecasting, Electronics, Root Cause Analysis, Supply Chain Management, Quality System, Strategic Planning, Change Management, Business Strategy, Supply Chain, Project Planning, Management, Team Building, Engineering Management, Process Engineering, Software Documentation, ISO, Integration, Business Process..., Leadership, Testing, R&D, Strategy, Product Marketing, Troubleshooting, Vendor Management, Start-ups, SAP, Product Launch, SPC, ERP
Education
Dallas County Community College 2005 — 2007
Certificate, Import/Export Compliance, 3.9
University of Maine 1978 — 1983
BEET, Electrical Engineering Technology
Northern Data Systems November 2013 - Present
SPi Global April 2013 - November 2013
TD November 2011 - April 2013
Skills
Credit, Loans, Banking, Mortgage Lending, Credit Analysis, Residential Mortgages, Financial Analysis, Refinance, Commercial Banking, Retail Banking, Finance, Microsoft Office
Education
New England School of Communications 2009 — 2011
University of Wisconsin Medical Foundation June 2014 - Present
Midwest Home Care March 2014 - Present
Access Community Health Centers March 2014 - April 2014
SPi Global November 2013 - March 2014
Private Client November 2011 - December 2013
BrightStar Care August 2008 - November 2013
Oakwood Village Continuing Care Retirement Communities April 2008 - March 2012
Four Lakes Colorgraphics August 2007 - May 2008
Karmenta Center July 2006 - April 2008
Skills
Compassionate, dependable, Motivated self-starter, Computer/Technical..., Highly responsible, Alzheimer's disease, Patience, Home Care, Caregiving, Highly Dedicated, Elder Care, Quality Patient Care, Vital Signs, Medication..., Cpr Certified, BLS, Medical Assisting, Epic Systems, Activities of Daily..., EMR, Dependable Team Player, HIPAA, End of Life, Bathing, Infection Control, CPR Certified
Education
Herzing University 2013 — 2014
Associate's degree, Medical Assistant
Edgewood College 2009 — 2009
Registered Nursing/Registered Nurse
Madison Area Technical College 2006 — 2008
Liberal Arts and Sciences/Liberal Studies
Southwest Technical College 2006 — 2006
Certified Nursing Assistant
Lawrence Avenue Medical Centre (Family Practice) February 2014 — October 2017
Makati Medical Center December 2008 — October 2012
Makati Medical Center August 2010 — August 2011
Makati Medical Center April 2008 — December 2008
Makati Medical Center April 2007 — April 2008
Sykes September 2006 — February 2007
SPi Global July 2006 — September 2006
Skills
Nursing Management, Nursing Care, Vital Signs, Cpr Certified, Microsoft Office, Nursing, Healthcare, Patient Education, Patient Safety, Nursing Education, Nursing Process, BLS, Inpatient, ACLS, Healthcare Management, Medical Terminology, Health Education, Patient Advocacy, Urogynecology, Obstetrics, Gynecology, Surgical Assisting, Urology, Urodynamics, Bladder, Overactive Bladder, Urinalysis, Biofeedback, Scanners, Catheters, Customer Service, Perioperative Nursing, Nursing Documentation, Registered Nurses, Post Anesthesia Care, Medical Transcription, Transcription, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Access, Medisoft, Medical/Surgical, Medical-Surgical
Education
Academy of Learning College - Bay & Bloor Campus 2013 — 2013
Certified Medical Assisting Professional (Diploma), Health Services Administration, 98.19/100
University of Makati 2009 — 2009
Candidate, Master of Arts in Nursing - Major in Nursing Administration, 1.13/1.00 (94/100)
Makati Medical Center College of Nursing 2002 — 2006
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse, 2.06/1.00 (86-88/100)
Makati Medical Center College of Nursing 2002 — 2004
Associate of Science (A.S.), Health Services/Allied Health/Health Sciences, General, 2.00/1.00 (86-88/100)
SC Johnson August 2014 - Present
SC Johnson 2013 - 2013
Daegis April 2009 - June 2012
SPi Global February 2007 - March 2009
City of Providence May 2006 - February 2007
University of Rhode Island January 2006 - May 2006
University of Rhode Island August 2003 - January 2006
City of Providence June 2005 - August 2005
University of Rhode Island June 2005 - August 2005
Office of Congressman Patrick Kennedy June 2004 - August 2004
Skills
Public Speaking, Social Media, Data Analysis, Research, Microsoft Office, Event Planning, Microsoft Excel, PowerPoint, Public Relations, Event Management, Customer Service, Editing
Education
University of Wisconsin-Madison 2012 — 2014
Master of Business Administration (M.B.A.), Marketing: Brand and Product Management
University of Rhode Island 2002 — 2006
B.S. and B.A., Economics, Political Science, Honors Program, 3.9
EQOD, LLC January 2012 - Present
Women in eDiscovery May 2010 - June 2012
RenewData November 2010 - December 2011
AlphaLit May 2009 - September 2010
SPi Global November 2001 - May 2009
OmniDox (formerly Researchers) October 2000 - November 2001
Skills
Business Development, Project Management, Consulting, Licensing, Management, Leadership, SaaS, EDRMS, Document Management, Sales Management, Document Review, Contract Negotiation, Mergers & Acquisitions, Litigation Support, Records Management, Sales Operations, Sales, Cloud Computing, Professional Services, Customer Service, Lead Generation, Intellectual Property, Enterprise Content..., Solution Selling, Salesforce.com, Strategic Partnerships, New Business Development, Vendor Management, Start-ups, Team Building, Computer Forensics, Legal Research, Legal Writing, Outsourcing, Legal Assistance, Sales Process, CRM, Litigation, Strategy, Mentoring, Strategic Planning, Product Management, Enterprise Software, Marketing, Process Improvement, Selling, Public Speaking, Business Strategy, Knowledge Management, Analytics
Education
Antioch College
Bank Street College of Education
Columbia University
SPi Global October 2012 - August 2015
SPi Technologies August 2011 - July 2012
Advanced Contact Solutions, Inc. June 2002 - June 2007
Honda Cars Philippines, Inc. June 1996 - June 2002
Accenture June 1995 - June 1996
Skills
Taekwondo, Mountain Biking, Tennis, Strategic Sourcing, Screening, Recruiting, Employee Benefits, Talent Acquisition, BPO, Technical Recruiting, Sourcing, Employee Engagement, Performance Management, Employee Relations, Organizational..., Vendor Management, Call Center, Executive Search, Talent Management, Onboarding, Screening Resumes, Human Resources, Coaching, Outsourcing, Training, Call Centers, Management, Temporary Placement, Process Improvement
Education
University of Santo Tomas 1991 — 1995
Bachelor’s Degree, Behavioral Sciences, 2.5 gpa
Don Bosco Makati 1984 — 1991
High School, Electronics, 80%
Lumina Datamatics Limited February 2015 - Present
Impelsys April 2013 - Present
SPi Global April 2011 - April 2013
Allen Press, Inc. April 2009 - April 2011
The Sheridan Group May 2007 - April 2009
Cadmus Communications September 1996 - May 2007
Skills
Publishing, Online Publishing, Ebooks, Content Management, Content Strategy, Journals, Publications, Content Development, Books, Academic Publishing, Magazines, Lead Generation, Marketing Communications, Web Content, Newsletters, Digital Media, Business Development, Enterprise Content..., Enterprise Software, Digital Strategy, E-Learning, Strategy
Education
Fairfield University
Business Administration, Marketing
Professional Contract Services Incorporated July 2009 - Present
SPi Global March 2008 - May 2009
Computer Nerdz 2003 - 2008
Skills
Troubleshooting, Active Directory, Windows, Documentation, Server Administration, VoIP, Blackberry Enterprise..., System Administration, Network Security, XP, Network Administration, Firewalls, Software Documentation, Linux, Computer Hardware, TCP/IP, VMware, Windows Server, Microsoft SQL Server, Security, Cisco Technologies, SharePoint, Operating Systems, Servers, Software Installation, Hardware, Microsoft Exchange, Unix, Disaster Recovery, VMware ESX, ITIL, Storage, IT Management, Databases, Citrix, System Deployment, VPN, Integration, Windows 7, Technical Support, Windows XP, Virtualization, DNS, Microsoft Office, Networking, Information Technology
Education
Texas State University 1998 — 2002
Bachelor Science, Computer Science
Northeast Texas Community College 1996 — 1998
Art & Art History
Planview June 2015 - Present
Troux Technologies November 2010 - May 2015
Troux Technologies November 2009 - December 2010
Troux Technologies September 2007 - November 2009
SPi Global May 2006 - September 2007
SPI Litigation Direct August 2004 - June 2006
Woodland School District August 2002 - August 2004
Battle Ground School District August 1999 - August 2002
United Way of Benton County June 1998 - August 1999
Skills
Enterprise Architecture, IT Transformation, Integration, Networking, Leadership, Project Management, Security, Databases, SQL, Microsoft SQL Server, Software Development, Windows, XML, SaaS, Operating Systems, Cloud Computing, Process Improvement, Product Management, Team Leadership, ITIL, Project Portfolio..., Architecture, Management, Strategic Planning, Requirements Analysis, Virtualization, Solution Architecture, Troux, Strategy, Solution Selling, Data Center, Software Project..., Enterprise Software, Program Management, IT Management, SharePoint, Professional Services, Business Analysis, Business Intelligence, Pre-sales, IT Strategy, Analysis, SOA, Business Process, SDLC, Information Technology, Troubleshooting, Vendor Management, CRM, Agile Methodologies
Education
Oregon State University 1993 — 1999
BS, Human Development and Family Sciences
St. Edward's University
Agile & Integrated Project Management
The Kemite Nation October 2015 - Present
SPi Global February 2015 - April 2015
Lifestyle Staffing August 2014 - November 2014
University Bookstore August 2011 - August 2012
UW-Madison Foundation May 2010 - August 2012
WSUM 91.7FM Madison September 2011 - February 2012
Skills
Social Media Marketing, Customer Service, Event Planning, Competitive, Sales, Managing Project Budgets, Studio Session..., Protools, Front of House Audio..., PowerPoint Presentation, Scheduling, Radio Show Production, Video Editing, Video Shooting, On-camera Interviewing
Education
Full Sail University 2013 — 2014
Master's Degree, Entertainment Business, 3.3
Madison Media Institute 2008 — 2012
Bachelor's Degree, Entertainment & Media Business, 3.0
SPi Global May 2014 - Present
Sprint June 2012 - April 2014
Education
Madison Area Technical College 2009 — 2010
Marketing
SPi Global August 2011 - Present
eClerx March 2011 - August 2011
Innodata Isogen (NASDAQ: INOD) June 2009 - March 2011
The Economist 2007 - 2009
Thomson Reuters 2005 - 2007
Practising Law Institute 2002 - 2005
Worldwide Business Research 2000 - 2001
The Institute for International Research 1995 - 2000
Skills
Media Planning, Marketing, Marketing Strategy, Lead Generation, Publishing, Email Marketing, Online Advertising, Social Media Marketing, Digital Marketing
Education
Binghamton University - School of Management
Business, Marketing
EBHS
EBHS
EBHS
Pace University - Lubin School of Business
MBA, Marketing
SPi Global August 2015 - Present
Convergys March 2014 - July 2015
Stream Global Services August 2011 - February 2014
Dish Network March 2006 - August 2011
Dish Network February 2003 - February 2006
Dish Network September 2000 - September 2002
Skills
Call Center, Performance Management, Training, E-Learning, Staff Development, Customer Satisfaction, Vendor Management, Team Leadership, Process Improvement, Management, Leadership, Visionary, Coaching, Operations Management, Team Building, Achieving Results, Call Centers, Customer Service, E-learning..., Change Management, Training Leadership, CRM, Call center start-up, Start-ups, Customer Experience, Account Management, Quality Assurance, Employee Relations, Cross-functional Team..., BPO, Program Management, Business Process, Telecommunications, Project Management, Leadership Development, Team Management, Human Resources, Employee Engagement, Business Process..., Workforce Management, Customer Retention, Talent Management, Recruiting, Strategy, Training Delivery, Organizational..., Talent Acquisition, Time Management, Onboarding, Service Delivery
Education
Duquesne University 1988 — 1992
Semex Alliance January 2015 - Present
SPi Global April 2013 - September 2014
Azura Memory Care July 2012 - February 2013
Employee Benefits Corporation May 2010 - July 2012
Network Engineering Technologies March 2008 - January 2010
Parts Now! LLC August 2001 - January 2008
Skills
Employee Relations, Employee Benefits, Benefits Administration, FMLA, HRIS, Onboarding, Coaching, COBRA, Affirmative Action, Applicant Tracking..., EEO, Compensation & Benefits..., Employee Recognition, Organizational..., Talent Acquisition, Employee Handbooks, Employee Wellness, Employee Training, Interviews, Leadership Development, Legal Compliance, HR Consulting, Strategic Planning, Payroll, Succession Planning, Training, Personnel Management, Performance Appraisal, PeopleSoft, New Hire Orientations, Management, Recruiting, Workforce Planning, Talent Management, Internet Recruiting, Change Management, Policy, Team Building, HR Policies, Employee Engagement, Job Fairs, Job Descriptions, Career Development, Workers Compensation, Technical Recruiting, Performance Management, Compensation & Benefit, Deferred Compensation, Labor Relations, Human Resources
Education
University of Wisconsin-Oshkosh 2014 — 2017
Bachelor's Degree, Leadership and Organizational Studies
Madison Area Technical College 2004 — 2009
Associates, Individualized Technical Studies/Human Resources and Business emphasis
SPi Global May 2015 - Present
Express Processing, Ideal Roofing April 2009 - Present
Teleservices Direct June 2010 - January 2015
Dish Express Inc August 2008 - June 2010
Satellite America February 2005 - July 2008
Skills
Call Centers, Customer Satisfaction, Customer Experience, Inbound Marketing, Operations Management, Team Leadership, Management, Telemarketing, Customer Service, Team Building, Telecommunications, Training, Call Center Development, Sales, Coaching, Recruiting, Team Management, Event Planning, Marketing, Time Management, Budgets, Sales Management, Customer Retention, Lead Generation, Account Management, Direct Sales, Market Research, Process Improvement, Leadership, Vendor Management, Outsourcing
Education
Castle high school 1985 — 1989
The University of Texas at Austin
Marriott International March 2015 - Present
SPi Global July 2013 - August 2014
Xerox June 2012 - July 2013
Sutherland Global Services April 2010 - June 2012
TeleTech February 2009 - March 2010
SPi Global December 2003 - January 2009
Skills
Operations Management, P&L Management, Business Process..., Performance Management, Team Management, CRM, Call Centers, Leadership, BPO, Workforce Management, Management, Service Delivery, Outsourcing, Training, Recruiting, Customer Satisfaction, Sales, Telecommunications, Customer Service, Customer Experience, Customer Retention, Human Resources, Vendor Management, Budgets, Contract Negotiation, Analysis, Process Improvement, Employee Engagement, Start-ups
Education
Arkansas State University 1998 — 2002
BFA
SPi Global August 2011 - Present
Sykes October 1999 - 2011
Access Group February 1999 - September 1999
JP Morgan Chase 1997 - 1999
Beneficial Bank 1996 - 1997
Skills
Telemarketing, Direct Marketing, P&L, Strategic Planning, B2B Marketing, Budgeting, BPO, Oversight, Customer Experience, Team Management, Lead Generation, Client Services, Outsourcing, Call Center, Budgets, Income Statement, E-commerce, Call Centers, Customer Satisfaction, Financial Services, Account Management, CRM, Telecommunications, Leadership, Sales Operations, Management, Customer Retention, B2B, P&L Management, Competitive Analysis, Marketing, Product Marketing, Forecasting, Business Development, Marketing Management, Customer Acquisition, Multi-channel Marketing, Market Analysis, Inbound Marketing, Vendor Management, Process Improvement
Education
University of Delaware
BS, Marketing Management
University of Illinois at Urbana-Champaign - College of Business
MBA, Marketing Management
SPi Global 2014 - Present
Informa August 2011 - 2014
Oracle 2010 - 2011
McGraw-Hill July 2009 - July 2010
The McGraw Hill Companies May 2008 - July 2009
The McGraw Hill Companies August 2005 - May 2008
Ohio Office of Information Technology February 2001 - 2005
Applied Information Sciences 1996 - 2001
Tata Unisys September 1988 - February 1994
Skills
Enterprise Architecture, IT Strategy, Cloud Computing, Technology Management, Executive Management, Content Management, Enterprise Content..., Knowledge Management, E-Learning, Thought Leadership, Agile Project Management, Technology Integration, SaaS, Information Architecture, Vendor Management, Web 2.0, Information Management, Business Process..., Web Content Management, Enterprise Software, Program Management, ERP, Mobile Devices, Governance, Leadership, Architecture, Information Technology, Strategy, Solution Architecture, Project Portfolio..., SDLC, Business Transformation, Integration, Management, CRM, Project Management, Consulting, Business Analysis, Software Development, Product Management, Change Management
Education
The Ohio State University - The Max M. Fisher College of Business
MBA, Business Administration
Bengal Engineering and Science University, Shibpur
Bachelor of Engineering (BEng), Electronics & Telecommunication Engineering, First Class
useAIble March 2015 - Present
CLEAR CHOICE MARKETING GROUP July 2012 - February 2015
Technologically Agile Enterprises October 2012 - December 2014
CLEAR CHOICE BPO July 2012 - July 2013
SPi Global August 2011 - November 2011
SPi Global December 2009 - August 2011
Convergys August 2008 - September 2009
Skills
Leadership, Management, Customer Service, Team Management, Telemarketing, Technical Support, Social Networking, Marketing, Team Leadership, CRM, Microsoft Office, Project Management, HTML, Customer Satisfaction, Entrepreneurship, Call Centers, Coaching, Blogging, Microsoft Excel, Microsoft Word, PowerPoint, Android, Linux, Lead Generation, Start-ups, Network Administration, Blogger, Windows Vista, Windows 7, iOS, WordPress, Analysis, Apple, Sales, Business Planning, Negotiation, BPO, Outsourcing, Workforce Management, Inbound Marketing, Online Marketing, Business Development, Statistical Data..., Data Mining, Storage Systems, SEO, SEM
Education
Negros Oriental State University 2003 — 2007
Bachelor's degree, Engineering
SOCAP International January 2013 - Present
American Customer Care March 2015 - Present
Knoah Solutions March 2013 - March 2015
SPi Global December 2011 - March 2013
Alorica (formerly PRC) October 2008 - December 2011
PRC May 2005 - October 2008
PRC February 2003 - April 2005
PRC June 1999 - January 2003
PRC August 1997 - May 1999
AT&T American Transtech 1989 - 1997
Skills
Customer Retention, Sales, Customer Service, Marketing, Training, People Development, Outsourcing, Strategic Planning, Program Management, Project Management, Call Center, Leadership, CRM, Management, Process Improvement, Call Centers, Workforce Management, Operations Management, Vendor Management, Telecommunications, Performance Management, Inbound Marketing, Contact Centers, Project Planning, Business Development, Business Analysis, Team Building, BPO, Strategy, Customer Experience, Solution Selling, New Business Development, Customer Satisfaction, Coaching, Business Process..., Team Management, Call Center Development, Telemarketing, Service Delivery, Lead Generation, Account Management, Cross-functional Team..., Sales Operations, Offshoring, Team Leadership, Recruiting, Avaya, SaaS, Salesforce.com, Sla
Education
Nova Southeastern University 1990 — 1995
High School - St. Josephs Academy 1982 — 1986
BKM Marketing Associates, Inc. 2015 - Present
Cenveo Publisher Services 2013 - 2015
SPi Global 2010 - 2013
Sutherland Global Services 2008 - 2010
Protocol Global Solutions 2003 - 2008
S&H greenpoints 2001 - 2003
Flagship Communications 1998 - 2001
Dickinson Direct 1993 - 1998
CPS Direct 1989 - 1993
Hub Mail Advertising 1987 - 1989
Education
Allegheny College 1983 — 1987
Bachelor of Arts, Communications Arts
ModuleMD October 2013 - Present
MPRO March 2013 - April 2013
q.i.d. Transcription, Inc. September 2011 - November 2012
SPi Global October 2005 - September 2011
Skills
Medical Terminology, Medical Transcription, Editing, Quality Management, Quality Assurance, BPO, Workforce Management, Operations Management, Health Information..., EMR, HIPAA, EHR, Strategic Planning, Healthcare, Team Building, Healthcare Information..., Software Documentation, ICD-9, Medical Records, Revenue Cycle, Hospitals, Medical Coding
Education
Baker College of Flint 2013 — 2015
Bachelor of Health Services Administration
Baker College of Flint 2012 — 2013
Associate of Applied Science, Health Information Technology
Baker College, Flint, MI
Associate of Applied Science, Medical Transcription/Transcriptionist
Accenture March 2014 - Present
CBV Collection Services Ltd September 2013 - March 2014
SPi Global October 2010 - July 2013
SPi Global November 2007 - September 2010
SPi Global October 2005 - October 2007
Skills
BPO, Call Centers, Contact Centers, Team Leadership, Inbound Marketing, Customer Experience, Outsourcing, Coaching, Team Building, Continuous Improvement, Quality Management, Project Management, Quality Assurance, Process Improvement, Call Center, Workforce Management, Operations Management, Operational Excellence, CRM, Employee Training, Vendor Management, Six Sigma, Training, Leadership, Program Management, Performance Management, Project Planning, Customer Satisfaction, Business Process..., Team Management, Service Delivery, Forecasting, Software Documentation, Management, Customer Service, Account Management, Analytics
Education
University of San Agustín
Bachelor of Science (BS), Medical Technology
The Ferguson Times January 2015 - Present
Ricoh Americas Corporation September 2014 - Present
Photos By LaTease January 1991 - Present
SPi Global 2015 - 2015
SPi Global 2015 - 2015
Nielsen Media Research August 2011 - January 2014
LMR Publishing May 2008 - July 2011
Clear Channel Radio 2007 - October 2008
Smooth Jazz 2006 - 2007
CBS Radio 2006 - 2007
Skills
Online Marketing, Social Media Marketing, Product Marketing, Social Media, Facebook, Promotions, Small Business, Blogging, Online Advertising, Integrated Marketing, Social Networking, Event Planning, Digital Marketing, Advertising, Marketing Strategy, Web Content, Public Speaking, Brand Development, Email Marketing, Marketing, Copywriting, Creative Direction, Digital Media, Editing, Google Analytics, Graphic Design, Management, Marketing Communications, Photography, Press Releases, Public Relations, Radio, SEM, SEO, Sales, Web Design, Website Development, WordPress, Digital Strategy, Adobe Creative Suite, Content Strategy, Video Production, Video, Multimedia, Creative Writing, Google Adwords
Education
Southern New Hampshire University 2012 — 2014
Master of Business Administration (MBA), Social Media Marketing, 3.667
Wayne State University 1979 — 1991
Bachelor of Arts, Journalism
Central high school detroit
Anderson Direct & Digital May 2014 - Present
Synergy Direct Response November 2012 - May 2014
Infinity Contact October 2011 - May 2012
SPi Global May 2010 - September 2011
Sutherland Global Services October 2008 - February 2010
Protocol Global Solutions June 2004 - July 2008
Bank of America (formerly Countrywide Financial) February 2000 - June 2004
Event Management & Promotions, Inc. May 1998 - February 2000
Cohr, Inc. August 1997 - May 1998
Gelson's Markets May 1996 - August 1997
Skills
Lead Generation, Brand Development, Campaign Development, Direct Mail, Campaigns, Direct Marketing, Strategic Partnerships, Marketing Strategy, Social Media, Social Media Marketing, New Business Development, Sales Management, Analytics, Database Marketing, Cross-functional Team..., SEO, Corporate Communications, Marketing Communications, Event Management, CRM, Strategy, Project Management, Market Planning, Product Lifecycle..., Sales, Public Relations, Email Marketing, Advertising, Marketing, PPC, Multi-channel Marketing, B2B Marketing, BPO
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2012 — 2013
Executive MBA
Loyola Marymount University 1991 — 1995
BA, Marketing
Seattle Preparatory 1988 — 1991
Gonzaga Preparatory 1987 — 1988
St. Mary's Grade School
RR Donnelley February 2015 - Present
Newgen KnowledgeWorks October 2014 - January 2015
Aptara December 2010 - April 2014
SPi Global February 1999 - November 2010
Cadmus Communications November 1994 - February 1999
Skills
Content Development, Online Publishing, Ebooks, Sales, Content Management, Publishing, CRM, Selling, Publications, Editorial, Business Development, Journals, Books, Copy Editing, Proofreading, Academic Publishing, Content Strategy, QuarkXPress, Digital Media, Web Content
Education
Appalachian State University 1990 — 1994
B.S. Graphic Arts and Imaging Technology
Conifer Health Solutions January 2015 - Present
SPi Healthcare 2009 - December 2014
SPi Global 2007 - 2009
SPi Technologies 2006 - 2007
SPi Technologies 2005 - 2006
SPi Technologies 2001 - 2004
Skills
Windows Server, Linux, Active Directory, Microsoft Exchange, Cisco Call Manager, Postini, CommVault, SAN, Navisphere, EMC Celerra, Centerra, Blackberry Enterprise..., Exchange ActiveSync, Windows Desktop..., Citrix, Unix, Unix Shell Scripting, Batch Programming, VMware, VMware ESX, Microsoft SQL Server, VPN, Cisco Technologies, System Administration, Servers, Virtualization, Troubleshooting, IT Management, Software Documentation, Network Security, Cisco IOS, Solaris, Storage, IIS, SharePoint, Network Administration, Software Installation, DHCP, Operating Systems, Storage Area Networks, Windows 7, Data Center, WAN, Disaster Recovery, ITIL, Computer Hardware, XP, Windows, LAN-WAN, Technical Support
Education
De La Salle University 1995 — 2000
BS Electronics & Communications Engineering
Elizabeth Seton School 1991 — 1995
High School Diploma
US Army Reserve 2003 - Present
SPi Global 2011 - 2012
United States Army Reserves January 2003 - November 2010
KLA-Tencor Corp November 2000 - November 2010
Skills
Defense, Security, Information Assurance, Security Clearance, Military, Army, Program Management, DoD
Education
United States Military Academy at West Point 1989 — 1992
De La Salle University 1985 — 1986
Computers
Lumina Datamatics Limited October 2010 - Present
University of the Philippines at Los Baños November 2008 - April 2010
UNDP SGP PTF 2007 - 2008
SPi Global 2006 - 2007
Skills
Academic Publishing, Editing, Copy Editing, Research, Content Development, Proofreading, Writing, Technical Writing, Content Management, Publishing, Publications, Creative Writing, Teaching
Education
Purdue University 2015 — 2017
Master of Science (MS) Education, Special Education
University of the Philippines 2000 — 2004
BSDC, Development Communication
Edward Jones September 2012 - Present
Edward Jones November 2010 - September 2012
Graphic World September 2008 - November 2010
Graphic World, Inc. February 2008 - August 2008
SPi Global 2005 - 2007
SPi Global 2004 - 2005
SPi Technologies 2003 - 2004
Top Graphics 2002 - 2003
Skills
Leadership, Project Management, Marketing Strategy, Process Improvement, Content Development, Thought Leadership, Publishing, Publications, Writing, Books, Editorial, Copywriting, Editing, Proofreading, Content Management, Financial Services
Education
University of Missouri-Saint Louis 2006 — 2008
MBA, Business Administration
Missouri State University 1998 — 2002
B.A., Mass Communications
SPi Global August 2014 - Present
Coenen Consulting October 2009 - Present
Coenen Consulting October 2009 - Present
City of Oakland December 2013 - June 2014
The Graham Consulting Group September 2006 - January 2014
Stevenson And Bruns March 2012 - March 2013
San Francisco State University 1984 - 1999
Skills
Litigation, Personal Injury, Depositions, Hearings, Pleadings, Research, Trials, Wrongful Death, Product Liability, Personal Injury..., Medical Malpractice, Vocational Evaluation, Vocational..., Expert Witness, Mediation, Legal Writing, Civil Litigation, Legal Research
Education
Argosy University San Francisco Bay Area 2008 — 2009
Post Graduate, Forensic Psychology
San Francisco State University 1997 — 1999
MA, Political Science
Kaspon Techworks Private Limited February 2012 - June 2014
S4Carlisle Publishing Services 2012 - 2014
Business Software Solutions November 2009 - November 2011
SPi Global July 2007 - September 2009
Interlabs Technologies June 2005 - May 2007
Skills
Cisco Technologies, Network Administration, Firewalls, Data Center, IT Operations Management, Windows Server, Microsoft Exchange, LDAP Administration, Endpoint Security, Active Directory, Disaster Recovery, Business Continuity..., DLP, VMware, IIS, Microsoft SQL Server, Vendor Management, Troubleshooting, Servers, Networking
Education
Anna University 2001 — 2005
Bachelor of Engineering (BE), Electronics and Communications Engineering
New Indian Model School
The Woodstock Group April 2013 - Present
Documentation Services Group, Inc. (DSG) October 2008 - April 2013
SPi Global 2004 - 2008
Precyse Solutions 2000 - 2003
Lanier Worldwide 1990 - 1994
Education
University of Kentucky
SPi Global September 2010 - April 2012
Education
Philippine Christian University 2006 — 2010
BS Information Technology
SPi Global April 2014 - Present
Education
Madison Area Technical College
Human Services