SpiceCSM Company
Description
Address: 51 Main St, Potsdam, NY 13676 Phone: (866) 331-1276Hours: : Place name: : Website: : : : : Category: Website: http://www.spicecsm.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo.Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of SpiceCSM Posting publicly on the Web Write a review Reviews 1 Google review
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SpiceCSM Employees
Employee
Years
Job
Industry
Ben Graves Ben Graves's SpiceCSM Experience July 2012 - Present
Job Cloud Contact Center Executive Helping Companies Improve Operational Efficiencies
Industry Information Technology and Services
Experience
SpiceCSM July 2012 - Present
Fused Solutions July 2012 - Present
Inforonics Global Services August 2009 - July 2012
Endicott College August 2010 - May 2011
Global Athletics & Marketing January 2008 - January 2011
In the Net Sports Academy June 2005 - August 2009
Dick's Sporting Goods November 2005 - May 2009
Endicott College August 2005 - April 2009
Manchester Wolves Professional Arena Football Team February 2007 - September 2008
Skills
Selling, Sales Management, Management, Salesforce.com, New Business Development, Marketing, Public Relations, Media Relations, Sales, Social Media, Retail, Business Development, Time Management, Facebook, Technical Support, Microsoft Office, Customer Service, Call Centers, Leadership, Coaching, Sports Management, Sales Process, SaaS, Event Planning, Social Networking, Microsoft Word
Education
Endicott College 2005 — 2009
B.S. Sports Mangagement
SpiceCSM July 2012 - Present
Fused Solutions July 2012 - Present
Inforonics Global Services August 2009 - July 2012
Endicott College August 2010 - May 2011
Global Athletics & Marketing January 2008 - January 2011
In the Net Sports Academy June 2005 - August 2009
Dick's Sporting Goods November 2005 - May 2009
Endicott College August 2005 - April 2009
Manchester Wolves Professional Arena Football Team February 2007 - September 2008
Skills
Selling, Sales Management, Management, Salesforce.com, New Business Development, Marketing, Public Relations, Media Relations, Sales, Social Media, Retail, Business Development, Time Management, Facebook, Technical Support, Microsoft Office, Customer Service, Call Centers, Leadership, Coaching, Sports Management, Sales Process, SaaS, Event Planning, Social Networking, Microsoft Word
Education
Endicott College 2005 — 2009
B.S. Sports Mangagement
Jessica Zuhlsdorf Jessica Zuhlsdorf's SpiceCSM Experience January 2012 - August 2012
Job Branch Manager at Seacomm Federal Credit Union
Industry Consumer Services
Experience
Seacomm Federal Credit Union August 2012 - Present
SpiceCSM January 2012 - August 2012
Fused Solutions November 2010 - August 2012
SpiceCSM November 2010 - January 2012
Stream Global Services 2010 - 2010
Shaw Industries Group, Inc July 2006 - November 2007
Putrelo Construction Company Inc April 2005 - August 2005
Ruby Tuesday 2002 - 2005
Skills
Consultative Selling, Salesforce.com, Account Management, SaaS, Solution Selling, Direct Sales, Sales Management, New Business Development, Contract Negotiations, Cloud Computing, Sales Operations, Sales Process, SEO, Cold Calling, CRM, Sales, Lead Generation, Contract Negotiation, Management, Start-ups, Training, B2B, Sales Presentations, Program Management, Product Management, Strategic Partnerships, Call Centers, Enterprise Software, Partner Management, Selling, Customer Retention
Education
Utica College 2001 — 2005
BS Management, Human Resource Management
Clarkson University
Mohawk Valley Community College
Business Administration
Seacomm Federal Credit Union August 2012 - Present
SpiceCSM January 2012 - August 2012
Fused Solutions November 2010 - August 2012
SpiceCSM November 2010 - January 2012
Stream Global Services 2010 - 2010
Shaw Industries Group, Inc July 2006 - November 2007
Putrelo Construction Company Inc April 2005 - August 2005
Ruby Tuesday 2002 - 2005
Skills
Consultative Selling, Salesforce.com, Account Management, SaaS, Solution Selling, Direct Sales, Sales Management, New Business Development, Contract Negotiations, Cloud Computing, Sales Operations, Sales Process, SEO, Cold Calling, CRM, Sales, Lead Generation, Contract Negotiation, Management, Start-ups, Training, B2B, Sales Presentations, Program Management, Product Management, Strategic Partnerships, Call Centers, Enterprise Software, Partner Management, Selling, Customer Retention
Education
Utica College 2001 — 2005
BS Management, Human Resource Management
Clarkson University
Mohawk Valley Community College
Business Administration
Stan Arnold Stan Arnold's SpiceCSM Experience March 2015 - June 2015
Job Contact Center Operations and Account Management Employed at Google
Industry Consumer Services
Experience
SpiceCSM March 2015 - June 2015
IBM (Concentrix acquired in February 2014) October 2014 - February 2015
IBM (Concentrix acquired in February 2014) December 2013 - September 2014
IBM August 2012 - December 2013
IBM April 2009 - February 2013
IBM Global Services April 2007 - April 2009
GM Customer Relationship Management 2003 - 2007
General Motors 2000 - 2003
General Motors 1999 - 2000
General Motors 1997 - 1999
Skills
Outsourcing, Client Services, Operations Management, Management, CRM, BPO, Vendor Management, Call Centers, Service Delivery, Marketing, Automotive, Transition Management, Business Process..., Call Center, Executive Management, Sla, Customer Retention, Sales, Offshoring, Customer Service, Client Relations, Customer Satisfaction, Process Improvement, P&L Management, Customer Experience, Cross-functional Team..., Outsourcing Management, Business Transformation, Solution Selling, Sales Operations, Leadership, Program Management, Solution Architecture, Direct Sales, Account Management, Workforce Management, Customer Relations, Investment Properties, Property Management, Real Estate, Contract Negotiation, Budgets, Business Process, Global Delivery, Home Remodeling, Property Flipping, Remodeling, Real Estate Transactions, Rehabbing, Team Leadership
Education
Michigan State University - The Eli Broad College of Business 1998 — 1999
MBA
Kettering University 1982 — 1987
Bachelor of Science (BS)
Stanford University 2000 — 2000
Executive eCommerce
SpiceCSM March 2015 - June 2015
IBM (Concentrix acquired in February 2014) October 2014 - February 2015
IBM (Concentrix acquired in February 2014) December 2013 - September 2014
IBM August 2012 - December 2013
IBM April 2009 - February 2013
IBM Global Services April 2007 - April 2009
GM Customer Relationship Management 2003 - 2007
General Motors 2000 - 2003
General Motors 1999 - 2000
General Motors 1997 - 1999
Skills
Outsourcing, Client Services, Operations Management, Management, CRM, BPO, Vendor Management, Call Centers, Service Delivery, Marketing, Automotive, Transition Management, Business Process..., Call Center, Executive Management, Sla, Customer Retention, Sales, Offshoring, Customer Service, Client Relations, Customer Satisfaction, Process Improvement, P&L Management, Customer Experience, Cross-functional Team..., Outsourcing Management, Business Transformation, Solution Selling, Sales Operations, Leadership, Program Management, Solution Architecture, Direct Sales, Account Management, Workforce Management, Customer Relations, Investment Properties, Property Management, Real Estate, Contract Negotiation, Budgets, Business Process, Global Delivery, Home Remodeling, Property Flipping, Remodeling, Real Estate Transactions, Rehabbing, Team Leadership
Education
Michigan State University - The Eli Broad College of Business 1998 — 1999
MBA
Kettering University 1982 — 1987
Bachelor of Science (BS)
Stanford University 2000 — 2000
Executive eCommerce
Gerald Bass Gerald Bass's SpiceCSM Experience May 2015 - Present
Job Cloud Contact Center Executive Helping Companies Improve Operational Efficiencies
Industry Information Technology and Services
Experience
SpiceCSM May 2015 - Present
Electro-Mechanical Technology Co. 2011 - 2015
Nichiha USA 2006 - 2011
Aristech Acrylics LLC 2003 - 2006
Skills
CCTV, Sales Management, Fire Alarm, Access Control, Product Development, Value Engineering, Contract Manufacturing, Sheet Metal Components, Electro-Mechanical..., Machining, Plastics Industry, Project Management
Education
The University of Georgia
SpiceCSM May 2015 - Present
Electro-Mechanical Technology Co. 2011 - 2015
Nichiha USA 2006 - 2011
Aristech Acrylics LLC 2003 - 2006
Skills
CCTV, Sales Management, Fire Alarm, Access Control, Product Development, Value Engineering, Contract Manufacturing, Sheet Metal Components, Electro-Mechanical..., Machining, Plastics Industry, Project Management
Education
The University of Georgia
Kristen Austin's SpiceCSM Experience March 2012 - Present
Job Training Manager Fused Solutions, LLC.
Industry Consumer Services
Experience
Fused Solutions March 2012 - Present
SpiceCSM March 2012 - Present
University Bookstore August 2011 - January 2012
Fund For Potsdam (Phonathon) January 2007 - June 2011
Wilson Farms 2011 - February 2011
College Writing Center September 2008 - December 2010
Wicks `n' Sticks December 2006 - January 2009
Skills
Training, Fundraising, Customer Service, Time Management, Technical Support, Sales, Troubleshooting, Editing, Call Centers, Access, Data Entry, Payroll, Salesforce.com, Management, Customer Satisfaction, Human Resources, Networking, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Process Improvement, Leadership, Inventory Management, Customer Experience, Team Leadership, Interviews, Windows, Event Planning, Software Documentation, Employee Training, Coaching, Strategic Planning, Teamwork, Project Management, Team Building, Public Speaking, Telephone Skills, Windows 7, Help Desk Support, Employee Relations, Administrative..., Teaching, OS X, Administration, Outlook, System Administration, Supervisory Skills
Education
SUNY Potsdam 2005 — 2010
English Language and Literature, General
Fused Solutions March 2012 - Present
SpiceCSM March 2012 - Present
University Bookstore August 2011 - January 2012
Fund For Potsdam (Phonathon) January 2007 - June 2011
Wilson Farms 2011 - February 2011
College Writing Center September 2008 - December 2010
Wicks `n' Sticks December 2006 - January 2009
Skills
Training, Fundraising, Customer Service, Time Management, Technical Support, Sales, Troubleshooting, Editing, Call Centers, Access, Data Entry, Payroll, Salesforce.com, Management, Customer Satisfaction, Human Resources, Networking, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Process Improvement, Leadership, Inventory Management, Customer Experience, Team Leadership, Interviews, Windows, Event Planning, Software Documentation, Employee Training, Coaching, Strategic Planning, Teamwork, Project Management, Team Building, Public Speaking, Telephone Skills, Windows 7, Help Desk Support, Employee Relations, Administrative..., Teaching, OS X, Administration, Outlook, System Administration, Supervisory Skills
Education
SUNY Potsdam 2005 — 2010
English Language and Literature, General
Mark Cornett Mark Cornett's SpiceCSM Experience March 2008 - February 2012
Job
Industry Telecommunications
Experience
Slic Network Solutions May 2015 - Present
NexID Biometrics February 2012 - Present
SpiceCSM March 2008 - February 2012
Fused Solutions LLC December 2000 - February 2012
Clarkson University August 1988 - December 2000
Hewlett-Packard May 1979 - August 1988
Skills
Start-ups, SaaS, Outsourcing, Business Development, Customer Service, Program Management, Management, Sales, Cloud Computing, Enterprise Software, Technical Support, Strategic Planning, Product Management, Strategic Partnerships, Solution Selling, Telecommunications, Business Strategy, Entrepreneurship, Security
Education
Northeastern University - Graduate School of Business Administration 1981 — 1988
MBA
Clarkson University 1975 — 1979
BS, Engineering & Management
Slic Network Solutions May 2015 - Present
NexID Biometrics February 2012 - Present
SpiceCSM March 2008 - February 2012
Fused Solutions LLC December 2000 - February 2012
Clarkson University August 1988 - December 2000
Hewlett-Packard May 1979 - August 1988
Skills
Start-ups, SaaS, Outsourcing, Business Development, Customer Service, Program Management, Management, Sales, Cloud Computing, Enterprise Software, Technical Support, Strategic Planning, Product Management, Strategic Partnerships, Solution Selling, Telecommunications, Business Strategy, Entrepreneurship, Security
Education
Northeastern University - Graduate School of Business Administration 1981 — 1988
MBA
Clarkson University 1975 — 1979
BS, Engineering & Management
Eric Wich Eric Wich's SpiceCSM Experience March 2013 - Present
Job Junior Developer at SpiceCSM
Industry Computer Software
Experience
SpiceCSM March 2013 - Present
Fused Solutions August 2012 - March 2013
Skills
Java, PHP, MySQL, LAMP, Python, C++, C#, Ruby, Perl, Shell Scripting, JavaScript, LaTeX, HTML, Lua, Lisp, Linux, Reporting & Analysis, Program Analysis, System Administration, Object Oriented Design, IT Operations, Cello, Music Theory, Internet Troubleshooting, Programming, Mathematics, Coding Languages, Computer Science, Apache
Education
SUNY Potsdam 2009 — 2013
SpiceCSM March 2013 - Present
Fused Solutions August 2012 - March 2013
Skills
Java, PHP, MySQL, LAMP, Python, C++, C#, Ruby, Perl, Shell Scripting, JavaScript, LaTeX, HTML, Lua, Lisp, Linux, Reporting & Analysis, Program Analysis, System Administration, Object Oriented Design, IT Operations, Cello, Music Theory, Internet Troubleshooting, Programming, Mathematics, Coding Languages, Computer Science, Apache
Education
SUNY Potsdam 2009 — 2013
Jason Barry's SpiceCSM Experience January 2013 - September 2014
Job Information Technology
Industry Information Technology and Services
Experience
Prelert March 2015 - Present
Courion Corporation September 2014 - Present
Fused Solutions January 2013 - October 2014
SpiceCSM January 2013 - September 2014
Power Home Remodeling Group February 2012 - January 2014
Skills
Marketing, Marketing Strategy, Social Media Marketing, Direct Marketing, Lead Generation, Social Media, Sales, Marketing Communications, Market Research, Social Networking, Facebook, Customer Service, Advertising, Email Marketing, Online Marketing, Cold Calling, Outside Sales, Networking, Operations Management, CRM, Call Centers, Vendor Management, Customer Satisfaction, Team Building, Customer Experience, Training, Outsourcing, Management, Process Improvement
Education
Quinsigamond Community College
Prelert March 2015 - Present
Courion Corporation September 2014 - Present
Fused Solutions January 2013 - October 2014
SpiceCSM January 2013 - September 2014
Power Home Remodeling Group February 2012 - January 2014
Skills
Marketing, Marketing Strategy, Social Media Marketing, Direct Marketing, Lead Generation, Social Media, Sales, Marketing Communications, Market Research, Social Networking, Facebook, Customer Service, Advertising, Email Marketing, Online Marketing, Cold Calling, Outside Sales, Networking, Operations Management, CRM, Call Centers, Vendor Management, Customer Satisfaction, Team Building, Customer Experience, Training, Outsourcing, Management, Process Improvement
Education
Quinsigamond Community College
Michael Bartow's SpiceCSM Experience March 2009 - January 2014
Job Figure Skating Coach
Industry Sports
Experience
Bartow's Coaching October 1994 - Present
SpiceCSM March 2009 - January 2014
Skills
Sports, Sports Management, Athletics, Sports Marketing, Coaching, Sports Coaching, Fitness, Strength Training, Soccer, Personal Training, Football, Public Speaking, Customer Service, Management, PowerPoint, Social Media, Social Media Marketing, Team Building, Microsoft Office, Customer Satisfaction, Sales
Education
State University of New York College at Potsdam 2004 — 2006
Bachelor's degree, History
SUNY Canton 2003 — 2004
Associate's degree
Parishville-Hopkinton Central School 1985 — 1992
Regents Deploma
Bartow's Coaching October 1994 - Present
SpiceCSM March 2009 - January 2014
Skills
Sports, Sports Management, Athletics, Sports Marketing, Coaching, Sports Coaching, Fitness, Strength Training, Soccer, Personal Training, Football, Public Speaking, Customer Service, Management, PowerPoint, Social Media, Social Media Marketing, Team Building, Microsoft Office, Customer Satisfaction, Sales
Education
State University of New York College at Potsdam 2004 — 2006
Bachelor's degree, History
SUNY Canton 2003 — 2004
Associate's degree
Parishville-Hopkinton Central School 1985 — 1992
Regents Deploma
Jennifer Balaban's SpiceCSM Experience September 2008 - January 2011
Job HRIS Manager at CantonPotsdam Hospital
Industry Information Technology and Services
Experience
Canton-Potsdam Hospital June 2012 - Present
Canton-Potsdam Hospital January 2011 - Present
SpiceCSM September 2008 - January 2011
Fused Solutions August 2001 - January 2011
SUNY Canton January 2007 - May 2009
Skills
Technical Support, Troubleshooting, Networking, SaaS, Linux, Computer Hardware, Windows, Help Desk Support, Call Center, Operating Systems, Human Resources, HRIS, SQL, Report Development, Healthcare Industry, Cross-functional..., System Administration, Call Centers, Network Security, CRM, Disaster Recovery, Strategy, IT Strategy, Software Documentation, SharePoint, Customer Service, Network Administration, IT Management
Education
State University of New York College at Potsdam 1994 — 2004
BA, CIS, Education, Anthropology
SUNY Canton 1999 — 2000
AAS, CIS
Canton-Potsdam Hospital June 2012 - Present
Canton-Potsdam Hospital January 2011 - Present
SpiceCSM September 2008 - January 2011
Fused Solutions August 2001 - January 2011
SUNY Canton January 2007 - May 2009
Skills
Technical Support, Troubleshooting, Networking, SaaS, Linux, Computer Hardware, Windows, Help Desk Support, Call Center, Operating Systems, Human Resources, HRIS, SQL, Report Development, Healthcare Industry, Cross-functional..., System Administration, Call Centers, Network Security, CRM, Disaster Recovery, Strategy, IT Strategy, Software Documentation, SharePoint, Customer Service, Network Administration, IT Management
Education
State University of New York College at Potsdam 1994 — 2004
BA, CIS, Education, Anthropology
SUNY Canton 1999 — 2000
AAS, CIS
David Aeschbacher's SpiceCSM Experience December 2008 - April 2010
Job Software Developer at Frazer Computing
Industry Computer Software
Experience
Frazer Computing April 2010 - Present
SpiceCSM December 2008 - April 2010
Algomod Technologies 2007 - 2008
Skills
JavaScript, PHP, Java, Python, Linux, Windows, WSDL, XML, Business Intelligence, Programming, Web-based Software..., Programming Languages, SaaS, Database Design, SQL, MySQL, PostgreSQL, ETL Tools, Pentaho, HTML
Education
SUNY Potsdam 2002 — 2006
Bachelor's degree, Computer Science
Frazer Computing April 2010 - Present
SpiceCSM December 2008 - April 2010
Algomod Technologies 2007 - 2008
Skills
JavaScript, PHP, Java, Python, Linux, Windows, WSDL, XML, Business Intelligence, Programming, Web-based Software..., Programming Languages, SaaS, Database Design, SQL, MySQL, PostgreSQL, ETL Tools, Pentaho, HTML
Education
SUNY Potsdam 2002 — 2006
Bachelor's degree, Computer Science
Chris Hair's SpiceCSM Experience TechFused SolutionsDecember 2008 - May 2009
Job Sales Rep at SpiceCSM
Industry Computer Software
Experience
SpiceCSM TechFused SolutionsDecember 2008 - May 2009
Parkway Express January 2008 - September 2008
Education
State University of New York College at Potsdam 2006 — 2008
Buisness
NCCC 2003 — 2005
Associats, Liberal Arts
SpiceCSM TechFused SolutionsDecember 2008 - May 2009
Parkway Express January 2008 - September 2008
Education
State University of New York College at Potsdam 2006 — 2008
Buisness
NCCC 2003 — 2005
Associats, Liberal Arts
Joshua Hollenbeck's SpiceCSM Experience May 2009 - July 2010
Job MicroComputer Applications Specialist at Jefferson Community College
Industry Computer Software
Experience
Jefferson Community College November 2010 - Present
SpiceCSM May 2009 - July 2010
Skills
JavaScript, HTML
Education
Clarkson University 2006 — 2009
Bachelor, Computer Science, Mathematics, Information Technology
Jefferson Community College November 2010 - Present
SpiceCSM May 2009 - July 2010
Skills
JavaScript, HTML
Education
Clarkson University 2006 — 2009
Bachelor, Computer Science, Mathematics, Information Technology
Derrick Towne's SpiceCSM Experience 2009 - 2010
Job IT Support at Untangle, Inc.
Industry Information Technology and Services
Experience
Untangle, Inc. December 2013 - Present
Oddballs' Emporium 2011 - Present
eSoft May 2012 - November 2013
Fused Solutions 2011 - April 2012
Fused Solutions 2010 - 2011
SpiceCSM 2009 - 2010
Fused Solutions 2007 - 2009
Skills
Web Development, Web Analytics, Energy Efficiency, Operational Efficiency, Welding, SketchUp, Wordpress, Adsense, Electrical, Alternative Energy, Solar, Linux, Low Power Design, Mechanical, Physics, Automotive, Metals, Metal Fabrication, Customer Satisfaction, Custom Fabrication, Network Security, Strategic Planning, Troubleshooting, System Administration, Solar Energy, Windows 7, Computer Hardware, Technical Support, Windows, Electricians, Network Administration, WordPress, Unix, Weld, Operating Systems
Education
SUNY College of Technology at Canton 2006 — 2011
B.Tech, Alternative and Renewable Energy Systems
Untangle, Inc. December 2013 - Present
Oddballs' Emporium 2011 - Present
eSoft May 2012 - November 2013
Fused Solutions 2011 - April 2012
Fused Solutions 2010 - 2011
SpiceCSM 2009 - 2010
Fused Solutions 2007 - 2009
Skills
Web Development, Web Analytics, Energy Efficiency, Operational Efficiency, Welding, SketchUp, Wordpress, Adsense, Electrical, Alternative Energy, Solar, Linux, Low Power Design, Mechanical, Physics, Automotive, Metals, Metal Fabrication, Customer Satisfaction, Custom Fabrication, Network Security, Strategic Planning, Troubleshooting, System Administration, Solar Energy, Windows 7, Computer Hardware, Technical Support, Windows, Electricians, Network Administration, WordPress, Unix, Weld, Operating Systems
Education
SUNY College of Technology at Canton 2006 — 2011
B.Tech, Alternative and Renewable Energy Systems