Star Choice Communications
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Star Choice Communications Employees
Plays That Work 2011 - Present
Plays That Work, e-roleplay May 2007 - Present
Freelance 1985 - Present
Toronto Body Mind 2011 - 2012
Talk is Free Theatre, Two Planks and a Passion, Saidye Bronfman, Isabel Bader, Factory, Smile 2003 - 2007
Two Planks and a Passion 2005 - 2005
Star Choice Television January 1998 - January 2001
Star Choice Television January 1998 - January 2001
Star Choice Communications 1998 - 2001
Place des Arts, Montreal, Theatre de la Capitole, Quebec, P.Q. 1994 - 1995
Skills
Acting, Musical Theatre, Theatre, Stage, Voice Acting, Comedy, Improvisation, Music, Plays, Opera, Drama, Singing, Dance, Teaching, Film, Songwriting, Screenwriting, Performing Arts, Meditation, Shakespeare, Voice Over, Sketch Comedy, Creative Writing, Short Films, Entertainment, Television, Feature Films, Film Production, Storytelling, Video Production, Festivals, Video, Producing, Art, Commercials, Stage Management, Arts Administration
Education
Banff Music Theatre 1988 — 1989
Diploma, Music Theatre
McGill University 1982 — 1986
Honours, English
Landmark Education
McGill
degree, English/Communications; Music Theatre Diploma
McGill
degree, English/Communications; Music Theatre Diploma
AltaLink June 2014 - Present
Comtech Communication Technologies Ltd. June 2012 - June 2014
SoftForward Technologies 2009 - June 2012
Digital Print Plus 2007 - 2009
SoftForward Technologies 2007 - 2009
Star Choice Communications 2006 - 2007
Star Choice Communications 2005 - 2006
Skills
Windows Server, Windows Security, Windows 7 Migration, Windows 8, Windows Sharepoint..., Backup and Recovery, Microsoft Office, Microsoft Office..., Disaster Recovery, Microsoft Lync Server, Exchange 2010/2007/2003, Exchange ActiveSync, Web Servers, Red Hat Linux, Red Hat Cluster Suite, Linux Server, Linux architecture, Linux HA, Active Directory, Active Directory..., Group Policy, Blade Technology, Virtualization, Virtual Networks, Datacenter..., Application..., NetApp, Citrix, VMware, vSphere, ITIL, SCCM, SCOM, ThinApp, ESXi, VMware Infrastructure, Citrix Metaframe, Database Servers, MySQL Cluster, EMC Storage, HP Servers, Dell PowerEdge Servers, IBM Servers, HP Storage, Blackberry Enterprise..., Endpoint Security, Mobile Device Management, Network Security, Network Administration, RAID
Education
The University of Calgary 2008 — 2015
Master of Business Administration (MBA), Project Management
Microsoft Training
Certificate, SCOM 2012
Stormwind
Certificate, VCP
The University of Calgary 2003 — 2008
Bachelor of Science (BSc), Computer Science
Lester B Pearson HS 2000 — 2003
Diploma
SmartBIZ Consulting May 2015 - Present
New Era Technology September 2014 - March 2015
Shaw Communications February 2013 - May 2014
Shaw Direct September 2009 - February 2013
Shaw Direct September 2006 - September 2009
Shaw Direct February 2005 - September 2006
Star Choice Communications March 2003 - February 2005
Star Choice Communications October 2001 - March 2003
Star Choice Communications June 2001 - October 2001
Skills
Call Center, Customer Satisfaction, Telecommunications, Customer Service, Customer Relations, Retail Sales, Account Management, Sales Management, Contract Negotiation, Personnel Recruiting, Direct Sales, Budgeting, Commercial Sales, Staff Training, Event Planning, Product Marketing, Microsoft Office, Advertising, Team Building, Coaching, French, Hiring, Key Account Management, Team Leadership, Program Management, Photography, Problem Solving, Budgets, Customer Retention, Customer Experience, Call Centers, Sales, Leadership, Sales Presentations, Recruiting, Training, Building Relationships, Management
Education
St. Thomas University (CA) 2001 — 2002
Oromocto High School 1997 — 2000
CAPREIT August 2013 - Present
CNW Group September 2011 - July 2013
Canadian Investor Relations Institute 2009 - 2010
CNW Group 2006 - 2009
PBB Global Logistics 2005 - 2006
Star Choice Communications 2001 - 2004
Skills
Corporate Communications, Social Media, Event Management, Marketing Communications, Media Relations, Strategic Communications, Editing, Internal Communications, Event Planning, Public Relations
Education
Saskatoon Business College
Carleton University
Alberta Health Services March 2014 - Present
Alberta Health Services February 2012 - Present
itSMF Canada April 2014 - Present
itSMF - Southern Alberta Branch 2011 - Present
Diagraphix Photo Processes 1991 - February 2012
SMART Technologies 2011 - 2012
Denbigh Communications 2010 - 2011
Financial Services 2006 - 2010
Star Choice Communications 2002 - 2005
EMC 1998 - 2000
Skills
IT Service Management, ITIL, Service Design, Service Catalog, Service Management, Process Improvement, SharePoint, Incident Management, Management, Business Process, Team Leadership, Process Management, Leadership, COBIT, Training Delivery, Training, Continuous Improvement, Telecommunications, Service Operations, Call Centers, Workshop Facilitation, IT Management, Technical Support, Employee Training, Problem Management, ISO 20000, Graphic Design, Project Planning, IT Strategy, Program Management, InfoPath, Enterprise Architecture, Microsoft Office 365, Big Data
Education
COBIT 2011 — 2011
ISO / IEC 20000 Foundation Certification 2010 — 2010
ITIL V3 Expert - Lifecycle Track 2010 — 2010
Business Relationship Management
Certification in progress
Université Laval
HEC Montréal September 2014 - Present
Reliance Protectron April 2014 - August 2014
Reliance Protectron April 2013 - March 2014
Reliance Protectron June 2012 - April 2013
Reliance Protectron January 2012 - June 2012
Reliance Protectron January 2011 - December 2011
Reliance Protectron January 2010 - December 2010
Reliance Protectron March 2005 - January 2010
Star Choice Communications 2004 - 2005
Skills
Organizational..., Performance Management, Coaching, Talent Acquisition, Change Management, Team Management, Talent Management, Customer Service, Employee Relations, Recruitment Advertising, Employee Engagement, HRIS, Gestion des talents, Gestion des performances, Développement..., Relations avec les..., Participation des...
Education
Université de Montréal - HEC Montréal
Maîtrise Es Sciences de la Gestion, Développement organisationnel
Université du Québec à Montréal 2001 — 2004
Bacc, Ressources humaines
Collège Jean-Eudes
Altex Decoration Limitee July 2015 - Present
Altex Decoration Limitee April 2012 - July 2015
Commonwealth Legal June 2007 - December 2011
BTV+ June 2002 - June 2007
Star Choice Communications January 1999 - January 2002
Skills
Microsoft Office, iConect, Ringtail, Security Clearance, Digital Signage, Leadership, SharePoint, Document Management, Project Management, Access, Troubleshooting, Litigation Support, Team Leadership, Process Improvement, IPRO, Strategic Planning, Data Analysis, Contract Negotiation, Visio, Account Management, AutoCAD Architecture, Enterprise Architecture..., Solution Architecture, Blueprint Reading, Problem Solving, Time Management, Large Budget Management, Training, Document Review, EDRMS, Management
Education
Memorial University of Newfoundland 1996 — 1997
IT coursework
Western College Newfoundland 1997 — 1999
Technology Diploma, Information Science/Studies
Seneca College of Applied Arts and Technology
Architectural and Building Sciences/Technology
Blackline Safety July 2011 - Present
Blackline GPS October 2006 - June 2011
Revoluzione March 2005 - October 2006
Barrett Marketing Group January 2004 - March 2005
Star Choice Communications March 1997 - May 2003
Skills
Direct Sales, Account Management, Sales Management, Sales Operations, New Business Development, Sales, Product Management, Strategic Planning, Product Development, Key Account Management, Strategic Partnerships, Management, Contract Negotiation, Team Building, Sales Process
Education
University of New Brunswick 1992 — 1996
Bachelor of Business Administration (BBA)
CSSS du Suroît February 2014 - Present
CSSS du Suroît February 2012 - Present
Desjardins June 2011 - February 2012
PharmAthene October 2008 - November 2010
Kelly Services December 2006 - October 2008
Star Choice Communications October 2004 - December 2006
Les Marchés Pilon-McKinnon December 2003 - August 2004
Skills
Compensation, Legislation, Employee Relations, Coaching, Employment Law
Education
Université de Montréal 2001 — 2004
Baccalauréat, Relations industrielles
Collège de Valleyfield 1998 — 1999
DEC, Sciences humaines
Graphic Design MP March 2010 - Present
Stantec 2013 - 2014
Graphic Design MP 2013 - 2013
CDÉA 2012 - 2012
Proveer Sign & Graphics 2011 - 2011
UPM Marketing Inc. 2007 - 2010
Star Choice Communications March 2005 - February 2007
Skills
Posters, Brochures, Business Cards, Catalogue, Logo Design, Photoshop, Layout, InDesign, Adobe Creative Suite, Graphic Design, Illustrator, Graphics, Photography, Typography, Marketing Communications, Microsoft Office, Logos, Flyers, Corporate Identity, Illustration, Retouching, Adobe Acrobat, Pre-press, Customer Service, PowerPoint, Banners, Arts
Education
Université Laval 2000 — 2003
Bachelor, Graphic Design
Cégep Beauce-Appalaches 1998 — 2000
Diplôme d'études collégiales (DEC), Arts Visuels
Foresters January 2011 - Present
Foresters April 2009 - January 2011
Foresters July 2008 - October 2009
Dell 2005 - 2007
Star Choice Communications 1999 - 2002
Skills
Analytics, Data Warehousing, Business Intelligence, Strategy, Business Analysis, Data Analysis, Data Modeling, Segmentation, Enterprise Software, Management, Microstrategy, Marketing, Database Marketing, CRM, Team Leadership
Education
Ryerson University 1996 — 1999
Martingrove Collegiate
Husky Energy April 2013 - Present
CA School of Business July 2010 - Present
PwC August 2011 - February 2013
AltaLink November 2010 - July 2011
PricewaterhouseCoopers September 2007 - November 2010
Cratex Industries September 2006 - September 2007
Star Choice Communications February 2003 - September 2006
Skills
Financial Reporting, Auditing, IFRS, Internal Controls, Assurance, External Audit, Sarbanes-Oxley Act, Financial Accounting, Accounting, GAAP, Financial Analysis, Internal Audit, SEC filings, Consolidation, Financial Audits, Big 4, Account Reconciliation, Business Process, Canadian GAAP, Finance, Financial Statements, SOX 404, Variance Analysis
Education
Mount Royal University 2004 — 2008
Bac. Applied Business Administration - Accounting, Accounting
Shaw Communications August 2009 - Present
HEC Montreal 2008 - 2010
Star Choice Communications April 2007 - July 2009
Shaw Direct June 2006 - March 2007
Shaw Direct March 2005 - May 2006
Atento April 2001 - June 2004
Skills
Expérience client
Education
2007 — 2010
Certificat, Gestion des ressources Humains
2004 — 2005
Certificat, Anglais
1994 — 1998
Licence, Droit Privé
Morrison Homes September 2011 - Present
Woodruff Sweitzer July 2009 - September 2011
RFX Brand + Communications December 2006 - July 2009
Creative Intelligence 2006 - 2006
Star Choice Communications October 2003 - December 2004
Skills
Marketing Strategy, Brand Development, Social Media Marketing, Marketing Communications, Online Advertising, Marketing, Advertising, Social Media, Budgets, Email Marketing, Strategic Planning, Marketing Management, Public Relations, New Business Development, Corporate Communications, Account Management, Project Management, Competitive Analysis, SEM, Integrated Marketing, Online Marketing, Internal Communications, Direct Marketing, Management, Digital Strategy, Brand Management, Direct Mail, Leadership
Education
University of Alberta 1999 — 2003
BMus, English/Music
University of Alberta 1995 — 1996
Bachelor's Degree, Bachelor of Arts, English Major
The University of Calgary
Marketing Principles Course
Starmod January 2011 - Present
Star Choice Communications November 2002 - December 2006
Skills
Marketing Strategy, Online Advertising, Business Planning, Business Strategy, Social Media, Marketing, Strategic Planning, B2B, E-commerce, Marketing Communications, Change Management, New Business Development, Public Relations, Account Management, Sales Management, Team Building, Negotiation, Coaching, Customer Service, Retail
Education
Dawson College 1990 — 1993
dec, Sciences Humaines
Van Horne High 1985 — 1990
Gold Fields Ltd. October 2013 - Present
Rare Element Resources October 2011 - October 2013
CIGNA Healthcare July 2009 - September 2011
Metallica Resources Inc. April 2004 - May 2009
Star Choice Communications February 2003 - March 2004
The Salvation Army August 2002 - January 2003
PCL Construction July 1987 - November 2001
Skills
Six Sigma, JD Edwards, Accounting, Auditing, Sarbanes-Oxley Act, Oracle, Executive Management, Internal Controls, Mergers & Acquisitions, Due Diligence, Business Planning, Corporate Finance, Process Improvement, Financial Analysis, SAP, Finance, Budgets, Payroll, ERP, Management, Internal Audit, Account Reconciliation, Software Documentation, Training, Variance Analysis, Financial Statements, Human Resources, Sarbanes-Oxley, Financial Reporting, Forecasting, Cash Management, Cost Accounting, Employee Benefits, Accounts Payable
Education
Society of Management Accountants of Alberta
Certified Management Accountant (CMA)
Northern Alberta Institute of Technology
Business Administration, Honours
OSL Retail Services March 2014 - Present
Shaw Direct August 2009 - January 2013
Shaw Direct July 2003 - July 2009
Star Choice Communications May 2002 - June 2003
Star Choice Communications November 1997 - April 2002
Aliments Ultima - Yoplait September 1995 - October 1997
Aliments Ultima - Yoplait June 1993 - August 1995
Aliments Ultima - Yoplait November 1990 - May 1993
Aliments Ultima - Yoplait April 1988 - October 1990
Aliments Ultima - Yoplait August 1986 - March 1988
Skills
Telecommunications, Team Leadership, Sales Management, Customer Experience, Account Management, Customer Satisfaction, Analytics, Contractors, Channel, Microsoft Excel, Flash, Food, Facilities Management, Workshop Facilitation, Call Centers, Budgets, Budget Process, Team Building, Bilingual, Equipment Installation, Dynamics, Sales Operations, Sales, Direct Sales, Sales Presentations, Retail, Retail Sales, Retail Category..., Key Account Management, National Accounts, Product Development, Headcount, Media Relations, Organizational Structure, Budget Forecasts, Result Oriented, Video Conferencing, Event Planning, Space planning, Commerce de détail, Leadership d'équipe, Sales Manager, Télécommunications, Expérience client, Gestion de compte, Vente, Ventes, Satisfaction du client, Management, Leadership
Education
Sandro and Maje SMCP September 2015 - Present
Holt Renfrew August 2014 - July 2015
Holt Renfrew August 2014 - June 2015
J.Crew April 2013 - July 2014
Michael Kors June 2012 - November 2012
Banana Republic November 2000 - 2012
Holt Renfrew August 2009 - May 2010
WestJet January 2005 - July 2007
Star Choice Communications 2002 - 2004
Skills
Visual Merchandising, Retail, Store Management, Merchandising, Recruiting, Loss Prevention, Employee Relations, Customer Service, Sourcing, Human Resources, Talent Acquisition, Inventory Management, Coaching, Time Management, Performance Management, Employee Training, Hiring, Leadership Development, Sales, Sales Management, Teamwork
Education
The University of Calgary 2007 — 2009
Sociology, Human Resources
Memorial University of Newfoundland 1996 — 2000
BA, Sociology/Criminology
Esri August 2015 - Present
Matrix Solutions, Inc. September 2013 - February 2015
Natural Markets Food Group November 2010 - April 2013
Star Choice Communications 2006 - 2007
Skills
Python, C#, WPF, ArcGIS Server, ArcGIS, Data Management, Team Leadership, Data Analysis
Education
Southern Alberta Institute of Technology / SAIT 2013 — 2013
Bachelor of Geographic Information Systems, Geographic Information Science and Cartography, 4.0
Southern Alberta Institute of Technology / SAIT 2003 — 2005
Diploma of Computer Technology, Information Technology
Avis/Budget Group September 2008 - Present
Enterprise Rent a Car November 2002 - April 2008
Star Choice Communications June 2001 - September 2002
Skills
Sales, Sales Management, Sales Process, Sales Presentations, Salesforce.com, Account Management, Key Account..., Coaching, Team Leadership, Strategic Planning, Marketing, Marketing Strategy, Selling, Customer Satisfaction, New Business Development, Customer Retention, B2B, Sales Operations, Management, Negotiation, Customer Service, Contract Negotiation, Team Building
Education
George Brown College 1999 — 2001
Business, Business, Management, Marketing, and Related Support Services
Ceridian Canada Ltd. January 2012 - Present
Optimal Payments PLC (Formerly NEOVIA Financial, NETELLER Plc) July 2007 - July 2011
NETELLER Plc November 2006 - July 2007
NETELLER Plc August 2005 - November 2006
Star Choice Communications December 2003 - August 2005
Star Choice Communications February 2003 - December 2003
Future Shop October 2002 - March 2003
Future Shop October 2001 - October 2002
Blockbuster Canada March 2000 - November 2001
Skills
Organizing, Attention To Detail, Microsoft Office, Employee Loyalty, Reliability, Multitasker, Marketing Communications, Online Marketing, Email Marketing, Sales Support, Trade Shows, Coordinating Events, Self Starter, Online Advertising, Sales Operations, Sales Process, Customer Retention, Budgets, CRM, Coaching, Leadership, Marketing, B2B, Time Management
Education
Southern Alberta Institute of Technology 2008 — 2008
Marketing
Mount Royal College 2006 — 2007
Payroll Compliance Practitioner (PCP), Payroll
Bow Valley College 2004 — 2005
HR Management Certificate, Human Resources
Bishop Grandin High School 1998 — 2001
Diploma
Great West Kenworth December 2006 - Present
University of Calgary Continuing Education July 2014 - Present
Mount Royal University January 2014 - Present
Merit Contractors Association December 2013 - Present
Various Korean Language Institutes August 2000 - August 2006
Star Choice Communications October 2003 - August 2004
Cintas September 2001 - November 2002
Member of the Board and Instructor 1986 - 2001
Skills
Human Resources, Recruiting, Training, HRIS, Employee Relations, Succession Planning, Employee Benefits, Deferred Compensation, Organizational..., Coaching, New Hire Orientations, Customer Service, Team Building, Policy, Onboarding, HR Policies, Payroll, Leadership Development, Labor Relations, Conflict Resolution, Temporary Placement, Organizational..., Team Leadership, Employee Orientations, Talent Management, Technical Recruiting, Workshop Facilitation, Talent Acquisition, Policy Writing, Microsoft Office, HR Consulting, Logistics, Change Management, Applicant Tracking..., Workplace Safety, Software Documentation, Internal Communications, Project Management, Benefits Administration, employee orientation, compensation and..., employee services and..., Health and Safety, Curriculum Design, Curriculum Development, Web Development, staffing logistics, performance management, company employee..., employee safety
Education
CHRP 2009 — 2009
CHRP, CCHRA
University of Calgary 2006 — 2009
Certificate, Human Resources Management
University of Calgary 1996 — 2000
B.A., Sociology
Her Makeup May 2014 - Present
Her Makeup 2014 - Present
Hair Booth August 2013 - July 2014
Ruellen Forsyth - Nicholson Law Office September 2012 - June 2013
TELUS Residential Services August 2011 - May 2012
Balbi & Company June 2011 - September 2011
Rogers Plus February 2010 - September 2011
Star Choice Communications March 2007 - February 2008
Skills
Corporate Law, Criminal Law, Real Estate Law, Legal Procedures, Transcription, Commercial Law, Family Law, Legal Research, Civil Litigation, Wills & Estates, Customer Service, Invoicing, Leadership, Legal Assistance, Microsoft Excel, Telephone Skills
Education
CDI College 2010 — 2011
Rocky View Schools May 2013 - Present
SAIT April 2012 - September 2012
McKesson Canada June 2007 - April 2012
Star Choice Communications June 2004 - June 2007
Skills
Customer Service, Training, Teaching, Management, Microsoft Office, Team Leadership, Literacy, Curriculum Design, Data Analysis, Teamwork, Databases, Software Documentation, Troubleshooting, Microsoft Excel, Outlook, Process Improvement, PowerPoint, Social Media, Microsoft Word, Technical Support, Research, Windows, Education, Language Arts, Teaching English as a..., Database Administration, Communication, Social Studies, Media Literacy, Building Relationships, Adaptability, Philosophy, Cultural Theory, Literary Criticism, Music, Computer Proficiency, SharePoint, Professional Learning..., French Teaching, FSL, French to English
Education
The University of Calgary 2011 — 2013
BEd, Seconday Language Arts, GPA 3.9/4.0
The University of Calgary 2005 — 2011
BA, English
Radio IP Software, Inc. February 2013 - Present
Radio IP Software, Inc. August 2012 - February 2013
Rona February 2012 - August 2012
Facilité Informatique November 2011 - August 2012
DuProprio July 2010 - November 2011
GFI Solutions 2007 - 2010
Bell Business Solutions 2006 - 2007
National Bank of Canada 2004 - 2006
Star Choice Communications 2002 - 2004
Bell Canada 2000 - 2002
Skills
Leadership, Team Leadership, Strategic Planning, Management, Business Development, Negotiation, Mergers & Acquisitions, Personnel Management, Human Resources, Project Management, Marketing Strategy, CRM, Call Centers, Telecommunications
Education
Science Politique
Administration
BeerFrost.com September 2015 - Present
Process to move in the United States February 2014 - August 2015
Cogeco Cable August 2012 - January 2014
Cogeco Cable November 2006 - August 2012
Cogeco Cable January 2006 - October 2006
FedEx Ground 2004 - 2006
Kelly Services 2003 - 2004
TELUS 2002 - 2002
Star Choice Communications 2002 - 2002
Videotron 2000 - 2002
Skills
Employee Engagement, Autonomy, French, Team Leadership, Customer Relations, Customer Service, Management, Sales Management, Telecommunications, Strategic Planning, Direct Sales, Retail, Account Management, Leadership, New Business Development, Coaching, Event Management, B2B, Team Building, Customer Satisfaction, Recruiting, Training, Call Center, Strategy, Customer Retention, Start-ups, Sales, Customer Experience, Budgets, Marketing, Call Centers, Sales Operations
Education
HEC Montreal 1998 — 2006
Bachelor's, Management (B.Commerce) - Human Resources
Externat Sacré-Coeur 1985 — 1990
High School
Prominent Service Group October 2008 - Present
The Conversation People October 2008 - Present
Star Choice Communications 2005 - 2008
Baxter Bean & Associates 2002 - 2005
Education
Northern Alberta Institute of Technology 2007 — 2008
Certificate, Leadership Development
Mount Royal University 2004 — 2006
Certificate, Human Resource Management
University of Calgary 1991 — 1993
Dip. Ed., Curriculum & Instruction
University of Alberta 1975 — 1979
B. Ed., Early Childhood Education
Avanti Software Inc. 2015 - Present
H&R Block 2010 - 2015
Yellow Pages Group 2008 - 2010
Alberta Call Centre Association 2007 - 2010
Star Choice Communications 2004 - 2008
Canadian Airlines/Air Canada 1990 - 2004
Skills
Customer Service, Call Center, Team Leadership, Customer Relations, Sales Management, Team Building, Process Improvement, Budgeting, Customer Satisfaction, Coaching, Business Analysis, Sales Support, Customer Experience, Operations Management, Vendor Management, People Management, Business Process..., Business Strategy, Business Planning, Six Sigma, Budgets
Education
Six Sigma 2003 — 2003
Green Belt
The University of British Columbia 1987 — 1989
Business Administration
University of Calgary
Physical Education
Canadian Imperial Bank of Commerce April 2013 - Present
Khithr Learning November 2012 - April 2013
CIBC April 2011 - November 2012
Niagara College Canada November 2009 - April 2010
Ryerson University March 2008 - September 2009
Rogers October 2007 - March 2008
Digital Processing Systems October 2002 - July 2007
Star Choice Communications July 2000 - August 2002
Verizon August 1999 - July 2000
AT&T Solutions February 1997 - July 1999
Skills
Project Management, Team Leadership, Strategic Planning, Business Development, Project Planning, Social Media, Change Management, Research, Coaching, Leadership, Analysis, Business Strategy, Strategy, Marketing Strategy, Training, Team Management, Program Management, Management, Team Building, Business Analysis, Organizational..., Banking, Risk Management, Integrated Marketing, Budgets, Business Planning, Requirements Analysis, Digital Media, Management Consulting, Recruiting, Performance Management, Vendor Management, Financial Analysis, Market Research, Analytics, Cross-functional Team..., Governance, Business Process..., CRM, Process Improvement, Human Resources, New Business Development, Leadership Development, Business Intelligence, Project Portfolio..., SDLC, Talent Management, Operations Management, Outsourcing, Data Analysis
Education
The University of British Columbia 2014 — 2015
Masters in Educational Technology, Masters in Educational Technology
Columbia University in the City of New York 1996 — 1997
MFA (Candidate)
Franklin & Marshall College 1991 — 1995
Bachelor of Arts, Economics
Institute of Business Administration 1990 — 1991
St. Patrick's High School 1978 — 1989
GCSE
Sphere Entertainment October 2011 - Present
Little Explorers Pre-School July 2010 - July 2013
Shaw Media May 2005 - November 2011
Bell ExpressVu 2002 - 2005
Sunlife Financial 2001 - 2002
Star Choice Communications 2000 - 2001
Skills
Children's Entertainment, Business Strategy, Negotiation, Marketing Strategy, Entertainment, Marketing, Sales, Digital Media, CRM, Brand Management, Leadership, Cross-functional Team..., Strategy, Product Development, Market Analysis, Television, Management, Broadcast
Education
Harvard Business School 2008 — 2009
Negotiation / Strategy
Heriot-Watt University 1999 — 2000
MBA, Business
Université Sorbonne Nouvelle - Paris 3 1995 — 1997
MA, Economics and French Language and Literature
College for Foreign Trade 1986 — 1990
Diploma, International Business
AGBriggs Consulting Inc. 1999 - Present
Vine Valuations Inc. 2007 - 2009
Star Choice Communications 1999 - 2000
Canadian Cable Telecommunications Association 1995 - 1999
Unitel Communications Inc. 1994 - 1995
Unitel Communications Inc. 1991 - 1994
Skills
Business Valuation, Financial Modeling, Marketing Strategy, Analysis, Mergers & Acquisitions, New Business Development, Finance, Management, Business Analysis, Strategic Partnerships, Strategic Planning, Business Planning
Education
McMaster University 1985 — 1988
MBA
Western University 1981 — 1984
B.A., Economics
Mediaco 2004 - September 2014
North American Broadcasters Association 1999 - 2004
Cabletel 1998 - 2004
Star Choice Communications 1994 - 1998
Walling Corporation 1990 - 1994
Skills
Corporate Communications, Public Relations, Media Relations, Marketing Communications, Speech Writing, Negotiation, Business Development, Events, Strategic Planning, Video Production, Writing, Broadcast, Communications Planning, Strategic Communications, Television, Public Speaking, Social Media, Event Planning, Sponsorship, Social Media Marketing, Public Affairs, Crisis Communications, Internal Communications
Education
Carleton University
Bachelor of Arts, Law and Political Science
University of Toronto
Marketing, Market Research, Negotiations, Value Investing
OSL Marketing June 2013 - August 2015
Corus Entertainment January 2010 - September 2010
Capital C February 2007 - February 2009
Takamatsu Group February 2004 - February 2007
Star Choice Communications 2000 - 2001
Star Choice Communications 1998 - 2000
Skills
Digital Marketing, Relationship Marketing, Marketing Communications, Digital Strategy, Integrated Marketing, Promotional, Customer Retention
Education
Acadia University 1976 — 1981
B.A. Honours
Dalhousie University
B. Ed
Pepsi Beverages Company March 2009 - Present
Star Choice Communications February 2008 - Present
Education
University of Calgary 1996 — 2000
Rio Tinto July 2015 - Present
Rio Tinto December 2013 - Present
Rio Tinto December 2010 - December 2013
ADP September 2006 - November 2010
ADP Canada 2008 - 2010
Nordia Inc. September 2004 - August 2006
Star Choice Communications October 1998 - June 2004
Skills
Call Centers, Change Management, Coaching, Customer Service, Employee Engagement, Management, Performance Management, Sales Operations, Strategic Planning, Teamwork, Talent Management, Training
Education
Concordia University
Morneau Shepell September 2011 - May 2012
Reitmans September 2009 - September 2011
CiaraTech May 2009 - July 2009
BBM Canada August 2008 - October 2008
Star Choice Communications November 2005 - April 2008
Star Choice Communications October 2003 - November 2005
CAE June 2001 - October 2002
CAE January 2001 - June 2001
Skills
Troubleshooting, Windows Server, Call Center, Active Directory, Business Analysis, Call Centers, Cisco Technologies, Integration, Linux, Operating Systems, Security, Servers
Education
CEGEP - John Abbott College 2008 — 2009
AEC, Network Administration
Concordia University 1994 — 1999
Science, Mathematics
Tervita May 2012 - September 2015
Trimac Transportation 2008 - 2010
Star Choice Communications 2003 - 2006
Intact Insurance 1998 - 2003
Skills
Microsoft Office, Financial Statements, Management, Journal Entries, Financial Analysis
Education
University of Calgary 2006 — 2008
Adult Education, Certificate in Adult Education
University of Alberta 1986 — 1990
B Comm, Accounting
TELUS February 2015 - Present
Telus Mobility September 2011 - Present
Shaw Communications August 2010 - July 2011
Shaw Communications February 2006 - August 2010
Star Choice Communications February 2004 - January 2006
Original-Stelar.com January 2002 - January 2004
Enterprise Rent-A-Car 1999 - 2002
Skills
Call Centers, Customer Satisfaction, Customer Retention, Leadership, Management, Performance Management, Coaching, Account Management, Employee Engagement, Budgets, Workforce Management, Team Management, New Business Development, Customer Service, Telecommunications, Customer Experience, Analysis, Team Leadership, Retail, Sales Management, Business Planning, Time Management, Operations Management, Integration, Team Building, Employee Relations, Marketing, Teamwork, B2B, Mobile Communications, Business Development, Call Center, Contact Center..., Collections, Customer Loyalty..., Territory Development, Territory Penetration, Territory Account..., Payment Services, Credit Analysis, Mentoring, Leadership Development, Cross-functional Team..., Union Relations, Performance Improvement
Education
NAIT 2008 — 2009
Certificate, Leadership Development
Dawson Institute of Photography 1992 — 1996
DEC, Professional Photography
Université du Québec à Montréal / UQAM
Certificat, Gestion des ressources humaines
Chelsea Hotel December 2013 - Present
Delta Chelsea Hotel/Eaton Chelsea Hotel February 2012 - December 2013
Delta Chelsea Hotel June 2004 - February 2012
Delta Hotels July 2003 - June 2004
Star Choice Communications June 2001 - March 2003
Skills
Hotels, Hospitality, Hospitality Management, Hotel Management, Opera, Guest Service, Hotel Reservations, Micros, Guest Satisfaction, Hospitality Industry, Customer Service, Telephone Skills, Word, Excel, Microsoft Office, Ticketing, Outlook, Customer Relations, PowerPoint, Administration, Customer Satisfaction, Data Entry, Administrative Support, Teamwork, Spanish, French, Delphi, Synxis, Call Quality, Employee Training
Education
eCornell 2014 — 2015
Hotel Revenue Management Certificate, Revenue Management
York University - Glendon College 2005 — 2008
Bachelor of Arts (BA), International/Global Studies
University of New Brunswick 2000 — 2002
Bachelor of Arts (B.A.), Spanish
Riverview High School 1996 — 2000