StarTek Company
Industry: Outsourcing company
DescriptionHeadquarters: Greenwood Village, Colorado, United States Founded: 1987, Greeley, Colorado, United States Subsidiaries: Accent Marketing Services LLC,
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StarTek Employees
Employee
Years
Job
Industry
Victor Franklin Victor Franklin's StarTek Experience July 2009 - March 2012
Job Shift Supervisor at Starbucks
Industry Food & Beverages
Experience
Starbucks September 2014 - Present
Starbucks April 2014 - September 2014
StarTek July 2009 - March 2012
Cleere Design October 2008 - November 2008
APAC Customer Services, Inc January 2008 - June 2008
Skills
Customer Satisfaction, Call Center Development, Web Design, Telephone Skills, Time Management, Call Centers, Customer Experience, Customer Service, Blogging, Training, Retail
Education
Arizona State University 2015 — 2017
Bachelor's Degree, Information Technology
The University of Texas at Arlington 2013 — 2016
Bachelor of Arts (B.A.), History
Northern Oklahoma College 2010 — 2012
Incomplete, Elementary Education and Teaching, 3.15
Autry Technology Center 2008 — 2009
Certificate, Drafting and Design
Waukomis High School 2004 — 2007
High School Diploma
Starbucks September 2014 - Present
Starbucks April 2014 - September 2014
StarTek July 2009 - March 2012
Cleere Design October 2008 - November 2008
APAC Customer Services, Inc January 2008 - June 2008
Skills
Customer Satisfaction, Call Center Development, Web Design, Telephone Skills, Time Management, Call Centers, Customer Experience, Customer Service, Blogging, Training, Retail
Education
Arizona State University 2015 — 2017
Bachelor's Degree, Information Technology
The University of Texas at Arlington 2013 — 2016
Bachelor of Arts (B.A.), History
Northern Oklahoma College 2010 — 2012
Incomplete, Elementary Education and Teaching, 3.15
Autry Technology Center 2008 — 2009
Certificate, Drafting and Design
Waukomis High School 2004 — 2007
High School Diploma
Kendra Amidon-Sanford Kendra Amidon-Sanford's StarTek Experience March 2014 - July 2015
Job Learning and Development Molina Healthcare
Industry Health, Wellness and Fitness
Experience
Molina Healthcare July 2015 - Present
StarTek March 2014 - July 2015
Express Scripts July 2005 - February 2014
Fleet Credit Card Services September 2000 - July 2005
Skills
Training, Leadership, Process Improvement, Management, Performance Management, Customer Service, Team Building
Education
Adams State College 1986 — 1990
Bachelor of Arts (BA), Secondary Education and Teaching
Molina Healthcare July 2015 - Present
StarTek March 2014 - July 2015
Express Scripts July 2005 - February 2014
Fleet Credit Card Services September 2000 - July 2005
Skills
Training, Leadership, Process Improvement, Management, Performance Management, Customer Service, Team Building
Education
Adams State College 1986 — 1990
Bachelor of Arts (BA), Secondary Education and Teaching
Grant Hurst Grant Hurst's StarTek Experience January 2009 - December 2009
Job Inside Sales Rep
Industry Information Technology and Services
Experience
Hewlett-Packard August 2012 - Present
Chili's January 2010 - September 2012
STARTEK January 2009 - December 2009
The Home Depot August 2007 - January 2009
Skills
Sales, Windows 7, Microsoft Office, Server Configuration, Technical Analysis, Long-term Customer..., Customer Service..., Customer Satisfaction, Training, Building Relationships, Microsoft Word, Hospitality, PowerPoint, People Skills, Outlook, Sales Process, Direct Sales, Cold Calling, Time Management, Management, Servers, Salesforce.com
Education
University of Arkansas at Little Rock 2010 — 2012
Bachelor's degree
Arkansas State University
Hewlett-Packard August 2012 - Present
Chili's January 2010 - September 2012
STARTEK January 2009 - December 2009
The Home Depot August 2007 - January 2009
Skills
Sales, Windows 7, Microsoft Office, Server Configuration, Technical Analysis, Long-term Customer..., Customer Service..., Customer Satisfaction, Training, Building Relationships, Microsoft Word, Hospitality, PowerPoint, People Skills, Outlook, Sales Process, Direct Sales, Cold Calling, Time Management, Management, Servers, Salesforce.com
Education
University of Arkansas at Little Rock 2010 — 2012
Bachelor's degree
Arkansas State University
Arthur Durbin Arthur Durbin's StarTek Experience September 2012 - Present
Job agent at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek September 2012 - Present
Mosier industrial service August 2011 - July 2012
Skills
BPO, Call Centers, Workforce Management, Contact Centers, Customer Satisfaction, Inbound Marketing, Customer Experience, Call Center Development, Customer Service, Outsourcing, Employee Benefits, Telemarketing, Avaya, Customer Retention, COPC, Recruiting
Education
Pioneer Career and Technology Center 2008 — 2010
Web Page, Digital/Multimedia and Information Resources Design
Plymouth, ohio 2006 — 2010
StarTek September 2012 - Present
Mosier industrial service August 2011 - July 2012
Skills
BPO, Call Centers, Workforce Management, Contact Centers, Customer Satisfaction, Inbound Marketing, Customer Experience, Call Center Development, Customer Service, Outsourcing, Employee Benefits, Telemarketing, Avaya, Customer Retention, COPC, Recruiting
Education
Pioneer Career and Technology Center 2008 — 2010
Web Page, Digital/Multimedia and Information Resources Design
Plymouth, ohio 2006 — 2010
Charity Bailey Charity Bailey's StarTek Experience December 2013 - May 2014
Job Administrative Assistant, AP/AR, Computer Networking, and Oil & Petroleum Technologies.
Industry Oil & Energy
Experience
STARTEK December 2013 - May 2014
Willbros Construction (US) LLC June 2012 - January 2013
Newell Rubbermaid January 2012 - May 2012
Skills
Microsoft Excel, Microsoft Office, Accounting, Microsoft Word, Tax Preparation, PowerPoint, Customer Service, Outlook, Tax, Bookkeeping, Access, Project Management, Supervisory Skills, Process Improvement, Software Documentation, Windows, Visio, Photoshop, Leadership, Strategic Planning, Process Scheduler, HTML, Troubleshooting, Windows 7, Oil
Education
Aims Community College 2012 — 2015
Associate of Arts and Sciences (AAS), Petroleum Technology/Technician, 3.5
Aims Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 3.5
Pellissippi State Community College 2009 — 2012
A.A.S, Computer Science and Information Technology/Networking, 3.24
STARTEK December 2013 - May 2014
Willbros Construction (US) LLC June 2012 - January 2013
Newell Rubbermaid January 2012 - May 2012
Skills
Microsoft Excel, Microsoft Office, Accounting, Microsoft Word, Tax Preparation, PowerPoint, Customer Service, Outlook, Tax, Bookkeeping, Access, Project Management, Supervisory Skills, Process Improvement, Software Documentation, Windows, Visio, Photoshop, Leadership, Strategic Planning, Process Scheduler, HTML, Troubleshooting, Windows 7, Oil
Education
Aims Community College 2012 — 2015
Associate of Arts and Sciences (AAS), Petroleum Technology/Technician, 3.5
Aims Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 3.5
Pellissippi State Community College 2009 — 2012
A.A.S, Computer Science and Information Technology/Networking, 3.24
John Paul Bautista John Paul Bautista's StarTek Experience February 2007 - April 2008
Job Product Specialist/Retail Sales Associate at Microsoft
Industry Hospital & Health Care
Experience
Microsoft November 2014 - December 2014
Martha Riley Community Library October 2013 - August 2014
TELUS International Philippines April 2008 - February 2013
STARTEK February 2007 - April 2008
Sitel Philippines January 2001 - October 2004
Skills
Computer Hardware..., Complaint Management, Microsoft Operating..., Macintosh Applications, Customer Satisfaction, Bilingual Communications, TCP/IP, LAN-WAN, DHCP, Windows Firewall, Ethernet IP, Microsoft Office, Computer Security, Typing, Troubleshooting, Call Centers, Computer Hardware, Technical Support, Windows XP, Training, Data Entry, Help Desk Support, Customer Service, Software Documentation
Education
AMA University 2008 — 2010
Bachelor of Science, Information Technology
STI e-College Southwoods 1998 — 2000
Bachelor of Science, Computer Science
Microsoft November 2014 - December 2014
Martha Riley Community Library October 2013 - August 2014
TELUS International Philippines April 2008 - February 2013
STARTEK February 2007 - April 2008
Sitel Philippines January 2001 - October 2004
Skills
Computer Hardware..., Complaint Management, Microsoft Operating..., Macintosh Applications, Customer Satisfaction, Bilingual Communications, TCP/IP, LAN-WAN, DHCP, Windows Firewall, Ethernet IP, Microsoft Office, Computer Security, Typing, Troubleshooting, Call Centers, Computer Hardware, Technical Support, Windows XP, Training, Data Entry, Help Desk Support, Customer Service, Software Documentation
Education
AMA University 2008 — 2010
Bachelor of Science, Information Technology
STI e-College Southwoods 1998 — 2000
Bachelor of Science, Computer Science
Paul Abeyta Paul Abeyta's StarTek Experience January 2003 - June 2008
Job SolvOne
Industry Telecommunications
Experience
SolvOne April 2015 - July 2015
24-7 Intouch March 2012 - September 2014
RMS, an iQor Company February 2011 - March 2012
iQor July 2008 - February 2011
StarTek January 2003 - June 2008
Skills
Call Center, Customer Satisfaction, Training, BPO, Performance Management, Customer Experience, Call Centers, Employee Relations, Training Delivery, Workforce Management, Contact Centers, Technical Support, Time Management, Team Management, Data Entry, Coaching, Customer Service, Leadership, Team Leadership
Education
Adams State College
BA, History
University of Northern Colorado
European History
SolvOne April 2015 - July 2015
24-7 Intouch March 2012 - September 2014
RMS, an iQor Company February 2011 - March 2012
iQor July 2008 - February 2011
StarTek January 2003 - June 2008
Skills
Call Center, Customer Satisfaction, Training, BPO, Performance Management, Customer Experience, Call Centers, Employee Relations, Training Delivery, Workforce Management, Contact Centers, Technical Support, Time Management, Team Management, Data Entry, Coaching, Customer Service, Leadership, Team Leadership
Education
Adams State College
BA, History
University of Northern Colorado
European History
Kim Kinkade Kim Kinkade's StarTek Experience August 2011 - August 2014
Job Senior Manager, Service Delivery at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech August 2014 - Present
StarTek August 2011 - August 2014
StarTek December 2009 - August 2011
Staffmark May 2007 - December 2009
Baptist Health August 2005 - April 2007
St. Bernard's Healthcare September 2003 - July 2005
Human Resources Generalist July 2002 - February 2003
Skills
Interviewing, Employee Benefits, FMLA, New Hire Orientation, Employee Relations, Performance Management, Call Center, Hiring, HRIS, Onboarding, HR Policies, Policy, Employment Law, Personnel Recruiting, Workers Compensation, Unemployment Claims, Employee Engagement, Training & Development, HR Budgeting, Employee Handbooks, Employee Surveys, Exit Interviews, Open Enrollment, Disciplinary Actions, Performance Reviews, Recruiting, Interviews, Personnel Selection, New Hire Orientations, Human Resources, Benefits Administration, Screening, Workforce Management, Workforce Planning, Job Fairs, Disciplinaries, Call Centers, Management, SPHR, Performance Appraisal, Payroll, Personnel Management, Temporary Placement, Applicant Tracking..., Technical Recruiting, Talent Management, College Recruiting, Employee Training, Succession Planning, BPO
Education
Arkansas State University 1999 — 2003
Associate of Science, Business Systems
Arkansas State University 1998 — 2003
Bachelor of Science, Business
Riverside High School
TeleTech August 2014 - Present
StarTek August 2011 - August 2014
StarTek December 2009 - August 2011
Staffmark May 2007 - December 2009
Baptist Health August 2005 - April 2007
St. Bernard's Healthcare September 2003 - July 2005
Human Resources Generalist July 2002 - February 2003
Skills
Interviewing, Employee Benefits, FMLA, New Hire Orientation, Employee Relations, Performance Management, Call Center, Hiring, HRIS, Onboarding, HR Policies, Policy, Employment Law, Personnel Recruiting, Workers Compensation, Unemployment Claims, Employee Engagement, Training & Development, HR Budgeting, Employee Handbooks, Employee Surveys, Exit Interviews, Open Enrollment, Disciplinary Actions, Performance Reviews, Recruiting, Interviews, Personnel Selection, New Hire Orientations, Human Resources, Benefits Administration, Screening, Workforce Management, Workforce Planning, Job Fairs, Disciplinaries, Call Centers, Management, SPHR, Performance Appraisal, Payroll, Personnel Management, Temporary Placement, Applicant Tracking..., Technical Recruiting, Talent Management, College Recruiting, Employee Training, Succession Planning, BPO
Education
Arkansas State University 1999 — 2003
Associate of Science, Business Systems
Arkansas State University 1998 — 2003
Bachelor of Science, Business
Riverside High School
Tamra Phipps Tamra Phipps's StarTek Experience February 2000 - October 2010
Job Associate of Applied Science Business Technology
Industry
Experience
Aims Community College May 2011 - 2013
StarTek February 2000 - October 2010
Greeley Center for Independence January 1999 - August 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Photoshop, Public Speaking, Quick Books/ Accounting, Business Law, Business Ethics
Education
Aims Community College 2011 — 2013
Associates Degree Business Technology, Business Technology
Aims Community College 2011 — 2013
AssociatesApplied science, Business Technology, GPA 3.491
Broomfield High School
Diploma-High School, N/A
Aims Community College May 2011 - 2013
StarTek February 2000 - October 2010
Greeley Center for Independence January 1999 - August 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Photoshop, Public Speaking, Quick Books/ Accounting, Business Law, Business Ethics
Education
Aims Community College 2011 — 2013
Associates Degree Business Technology, Business Technology
Aims Community College 2011 — 2013
AssociatesApplied science, Business Technology, GPA 3.491
Broomfield High School
Diploma-High School, N/A
Kara Box Kara Box's StarTek Experience June 2008 - August 2011
Job There is great change to be experienced once you learn the power of letting go.
Industry Staffing and Recruiting
Experience
Southern Pioneer Property and Casualty Insurance June 2014 - Present
ManpowerGroup February 2012 - June 2014
Manpower February 2012 - June 2014
StarTek June 2008 - August 2011
Professional Credit Management, Inc February 2007 - June 2008
The Home Depot 2003 - 2004
Skills
Recruiting, Employee Relations, Human Resources, Staffing Services, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Talent Acquisition, Workforce Planning, Job Fairs, Temporary Placement, Contract Recruitment, Talent Management, Temporary Staffing, Interviews, Employee Engagement, College Recruiting, Sourcing, Permanent Placement, Hiring, Screening, HR Policies, Call Centers, Resume Writing, Benefits Negotiation, Screening Resumes, New Hire Orientations, Onboarding, Benefits Administration, Employee Benefits, HRIS, Recruitment Advertising, FMLA, Employee Training, Performance Management, HR Consulting, Cold Calling, PeopleSoft, Training, Organizational..., Networking, Leadership, Vendor Management, Leadership Development, Management, Staff Development, Job Coaching, Account Management, Career Development, Time Management
Education
Arkansas State University 2001 — 2003
Southern Pioneer Property and Casualty Insurance June 2014 - Present
ManpowerGroup February 2012 - June 2014
Manpower February 2012 - June 2014
StarTek June 2008 - August 2011
Professional Credit Management, Inc February 2007 - June 2008
The Home Depot 2003 - 2004
Skills
Recruiting, Employee Relations, Human Resources, Staffing Services, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Talent Acquisition, Workforce Planning, Job Fairs, Temporary Placement, Contract Recruitment, Talent Management, Temporary Staffing, Interviews, Employee Engagement, College Recruiting, Sourcing, Permanent Placement, Hiring, Screening, HR Policies, Call Centers, Resume Writing, Benefits Negotiation, Screening Resumes, New Hire Orientations, Onboarding, Benefits Administration, Employee Benefits, HRIS, Recruitment Advertising, FMLA, Employee Training, Performance Management, HR Consulting, Cold Calling, PeopleSoft, Training, Organizational..., Networking, Leadership, Vendor Management, Leadership Development, Management, Staff Development, Job Coaching, Account Management, Career Development, Time Management
Education
Arkansas State University 2001 — 2003
Sheri Lyn Street Sheri Lyn Street's StarTek Experience January 2009 - June 2009
Job Chef
Industry Logistics and Supply Chain
Experience
MSI Food Services January 2015 - Present
Air Choice One Airlines June 2014 - January 2015
Chautauqua Airlines June 2013 - November 2013
L.A. Darling Store Fixtures June 2009 - March 2013
StarTek January 2009 - June 2009
Kroger November 2006 - 2008
St. Bernards Healthcare January 2006 - November 2007
St. Bernard's Behavioral Health September 2002 - January 2006
Skills
Customer Service, Client Billing, Direct Patient Care, Cooking, Truck Driving, Supervising, Cashiering, Employee Training, Forklift Operator
Education
Brunswick High School 1980 — 1982
High School Diploma, Business Focus, 3.2 GPA
Fort Gay High School 1978 — 1980
High School Diploma, Business Focus, 3.2 GPA
Hamrick School 1987 — 1987
Qualified Semi Driver, 3.5 GPA
MSI Food Services January 2015 - Present
Air Choice One Airlines June 2014 - January 2015
Chautauqua Airlines June 2013 - November 2013
L.A. Darling Store Fixtures June 2009 - March 2013
StarTek January 2009 - June 2009
Kroger November 2006 - 2008
St. Bernards Healthcare January 2006 - November 2007
St. Bernard's Behavioral Health September 2002 - January 2006
Skills
Customer Service, Client Billing, Direct Patient Care, Cooking, Truck Driving, Supervising, Cashiering, Employee Training, Forklift Operator
Education
Brunswick High School 1980 — 1982
High School Diploma, Business Focus, 3.2 GPA
Fort Gay High School 1978 — 1980
High School Diploma, Business Focus, 3.2 GPA
Hamrick School 1987 — 1987
Qualified Semi Driver, 3.5 GPA
Beth Goodwine Beth Goodwine's StarTek Experience September 2003 - April 2005
Job A/R, Administrative Assistant
Industry Accounting
Experience
Burris Company, Inc April 2013 - March 2014
Interline Brands / NCP October 2005 - November 2012
StarTek September 2003 - April 2005
Skills
Microsoft Office, Microsoft Excel, Customer Service, Project Management, Negotiation, Microsoft Word, PDF Creator, Outlook, Accurate Data Entry, 10 Key Touch, Typing, Business Strategy, Invoicing, Sales, Training
Education
Aims Community College 1996 — 1998
Business, Management, Marketing, and Related Support Services
Burris Company, Inc April 2013 - March 2014
Interline Brands / NCP October 2005 - November 2012
StarTek September 2003 - April 2005
Skills
Microsoft Office, Microsoft Excel, Customer Service, Project Management, Negotiation, Microsoft Word, PDF Creator, Outlook, Accurate Data Entry, 10 Key Touch, Typing, Business Strategy, Invoicing, Sales, Training
Education
Aims Community College 1996 — 1998
Business, Management, Marketing, and Related Support Services
Myer Ramey Myer Ramey's StarTek Experience March 1997 - May 1999
Job
Industry Information Technology and Services
Experience
Computer Services, Inc. December 2011 - Present
University of Northern Colorado November 2010 - December 2011
JBS USA July 2007 - September 2010
Swift & Company October 2002 - July 2007
ConAgra Foods October 2000 - October 2002
Qwest December 1999 - May 2000
StarTek March 1997 - May 1999
Skills
Security, Cisco Technologies, Windows Server, Technical Support, Troubleshooting, Networking, Active Directory, Project Management, Routing, Data Center, Linux, VMware, Testing, Virtualization, DNS, Firewalls, Network Security, TCP/IP, Servers, VPN, VoIP, Disaster Recovery
Education
Aims Community College 1996 — 2000
AAS, Engineering
Computer Services, Inc. December 2011 - Present
University of Northern Colorado November 2010 - December 2011
JBS USA July 2007 - September 2010
Swift & Company October 2002 - July 2007
ConAgra Foods October 2000 - October 2002
Qwest December 1999 - May 2000
StarTek March 1997 - May 1999
Skills
Security, Cisco Technologies, Windows Server, Technical Support, Troubleshooting, Networking, Active Directory, Project Management, Routing, Data Center, Linux, VMware, Testing, Virtualization, DNS, Firewalls, Network Security, TCP/IP, Servers, VPN, VoIP, Disaster Recovery
Education
Aims Community College 1996 — 2000
AAS, Engineering
Verónica Valerio González Verónica Valerio González's StarTek Experience September 2012 - April 2013
Job Human Resources Psychology
Industry Human Resources
Experience
Pinellas County Job Corps Center August 2013 - Present
StarTek September 2012 - April 2013
Arcus May 2012 - August 2012
Sysde October 2010 - May 2012
OBS- Sherlock Technology Staffing November 2008 - October 2010
Sykes August 2006 - November 2008
Skills
Proactivity, Quick Learner, Human Resources, Recruiting, Training, Databases, Teamwork, Deferred Compensation, Employee Benefits, Onboarding, Talent Acquisition, Interviews, Conflict Resolution, Team Building, Temporary Placement, Payroll, Job Descriptions, Personnel Management, Management, Talent Management, Employment Law, Employee Relations, HR Policies, Applicant Tracking..., Workforce Planning, Technical Recruiting, HR Consulting, College Recruiting, HRIS, Taleo, Screening
Education
Universidad Nacional de Costa Rica 2011 — 2012
Master, Human Resources Management/Personnel Administration, General
Instituto Tecnológico de Costa Rica 2009 — 2009
Associate Degree, Business Administration
Universidad de Iberoamérica 2005 — 2006
Licenciatura, Psychology
Universidad de Iberoamérica 2000 — 2004
Bach, Psychology
Pinellas County Job Corps Center August 2013 - Present
StarTek September 2012 - April 2013
Arcus May 2012 - August 2012
Sysde October 2010 - May 2012
OBS- Sherlock Technology Staffing November 2008 - October 2010
Sykes August 2006 - November 2008
Skills
Proactivity, Quick Learner, Human Resources, Recruiting, Training, Databases, Teamwork, Deferred Compensation, Employee Benefits, Onboarding, Talent Acquisition, Interviews, Conflict Resolution, Team Building, Temporary Placement, Payroll, Job Descriptions, Personnel Management, Management, Talent Management, Employment Law, Employee Relations, HR Policies, Applicant Tracking..., Workforce Planning, Technical Recruiting, HR Consulting, College Recruiting, HRIS, Taleo, Screening
Education
Universidad Nacional de Costa Rica 2011 — 2012
Master, Human Resources Management/Personnel Administration, General
Instituto Tecnológico de Costa Rica 2009 — 2009
Associate Degree, Business Administration
Universidad de Iberoamérica 2005 — 2006
Licenciatura, Psychology
Universidad de Iberoamérica 2000 — 2004
Bach, Psychology
Lanette Inzer Lanette Inzer's StarTek Experience December 2008 - May 2009
Job Shipping Clerk at Kenney Manufacturing
Industry Accounting
Experience
Kenney Manufacturing September 2014 - Present
Express Personnel Services May 2014 - September 2014
Jackson Hewitt Tax Service Inc. January 2014 - April 2014
jcpenney October 2013 - December 2013
Jackson Hewitt January 2013 - April 2013
StarTek December 2008 - May 2009
Kohl's Department Stores September 2007 - November 2008
Delta Consolidated Inc. November 1996 - May 2001
Skills
Microsoft Excel, Customer Service, Management, Accounting, Customer Satisfaction, Team Leadership, Data Entry, Accurate Data Entry, Inventory Control, Microsoft Word, MRP, Merchandising, Team Building, Microsoft Office, Leadership, SAP
Education
University of Phoenix 2011 — 2013
Master of Accountancy, Accounting
Arkansas State University 1994 — 1998
Master of Science in Mass Communications, Advertising and Marketing
Arkansas State University 1990 — 1994
Bachelor of Science (B.S.), Advertising
Nettleton High School
Diploma
Kenney Manufacturing September 2014 - Present
Express Personnel Services May 2014 - September 2014
Jackson Hewitt Tax Service Inc. January 2014 - April 2014
jcpenney October 2013 - December 2013
Jackson Hewitt January 2013 - April 2013
StarTek December 2008 - May 2009
Kohl's Department Stores September 2007 - November 2008
Delta Consolidated Inc. November 1996 - May 2001
Skills
Microsoft Excel, Customer Service, Management, Accounting, Customer Satisfaction, Team Leadership, Data Entry, Accurate Data Entry, Inventory Control, Microsoft Word, MRP, Merchandising, Team Building, Microsoft Office, Leadership, SAP
Education
University of Phoenix 2011 — 2013
Master of Accountancy, Accounting
Arkansas State University 1994 — 1998
Master of Science in Mass Communications, Advertising and Marketing
Arkansas State University 1990 — 1994
Bachelor of Science (B.S.), Advertising
Nettleton High School
Diploma
Brandie Chucci's StarTek Experience April 2015 - Present
Job Advance Technical Supervisor at StarTek
Industry Outsourcing/Offshoring
Experience
STARTEK April 2015 - Present
STARTEK August 2014 - June 2015
STARTEK January 2014 - August 2014
StarTek September 2011 - July 2014
Walmart June 2008 - June 2010
Golden Corral November 2006 - February 2008
dELiA*s October 2005 - August 2006
Skills
Microsoft Excel, Microsoft Word, ACE, LEAP, Employee Surveys, Survey Analysis, Agent Coaching, Data Research, Presentations, Time Management, Data Analysis, Project Planning, Strategic Planning, Customer Service, Call Center, People Skills, Soft Skills, Team Leadership, Leadership, Motivation, CRM, Training, Process Scheduler, Call Centers, Employee Training, Team Management, Workforce Management, Six Sigma, Coaching, Quality Assurance, Hiring, Customer Service..., Inbound Marketing, Survey Research, Team Building, Interviews, Outsourcing, Customer Experience, Customer Satisfaction, Employee Relations, Software Documentation, Telephone Skills, Human Resources, Access, Performance Management, Teamwork, Management, Call Center Development, Supervisory Skills, BPO
Education
Alice Lloyd College 2001 — 2005
Bachelor of Arts (BA), English Language and Literature, General
STARTEK April 2015 - Present
STARTEK August 2014 - June 2015
STARTEK January 2014 - August 2014
StarTek September 2011 - July 2014
Walmart June 2008 - June 2010
Golden Corral November 2006 - February 2008
dELiA*s October 2005 - August 2006
Skills
Microsoft Excel, Microsoft Word, ACE, LEAP, Employee Surveys, Survey Analysis, Agent Coaching, Data Research, Presentations, Time Management, Data Analysis, Project Planning, Strategic Planning, Customer Service, Call Center, People Skills, Soft Skills, Team Leadership, Leadership, Motivation, CRM, Training, Process Scheduler, Call Centers, Employee Training, Team Management, Workforce Management, Six Sigma, Coaching, Quality Assurance, Hiring, Customer Service..., Inbound Marketing, Survey Research, Team Building, Interviews, Outsourcing, Customer Experience, Customer Satisfaction, Employee Relations, Software Documentation, Telephone Skills, Human Resources, Access, Performance Management, Teamwork, Management, Call Center Development, Supervisory Skills, BPO
Education
Alice Lloyd College 2001 — 2005
Bachelor of Arts (BA), English Language and Literature, General
Ariane Perez's StarTek Experience October 2014 - May 2015
Job Experienced life cycle recruiter
Industry Human Resources
Experience
Banner Health August 2015 - Present
Banner Health June 2015 - August 2015
STARTEK October 2014 - May 2015
TeleTech January 2014 - October 2014
Skills
Recruiting, Full-life Cycle..., Quality Assurance, Quality Auditing, Microsoft Office, Office Administration, Front Office, Office Equipment, Human Resources, Human Capital, Call Center Development, Call Center..., Call Centers, Administrative..., Marketing, Banking, Hiring, Sourcing, Customer Service, Customer Satisfaction, Process Improvement, Interviews, Time Management, Performance Management, Administration, Employee Relations, Coaching, Onboarding, Customer Retention, Leadership, Data Entry, Talent Acquisition, Team Building, Employee Engagement, Outsourcing, Customer Experience
Education
Aims Community College 2009 — 2011
N/A, Allied Health and Medical Assisting Services
Greeley Central High School 2003 — 2007
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Banner Health August 2015 - Present
Banner Health June 2015 - August 2015
STARTEK October 2014 - May 2015
TeleTech January 2014 - October 2014
Skills
Recruiting, Full-life Cycle..., Quality Assurance, Quality Auditing, Microsoft Office, Office Administration, Front Office, Office Equipment, Human Resources, Human Capital, Call Center Development, Call Center..., Call Centers, Administrative..., Marketing, Banking, Hiring, Sourcing, Customer Service, Customer Satisfaction, Process Improvement, Interviews, Time Management, Performance Management, Administration, Employee Relations, Coaching, Onboarding, Customer Retention, Leadership, Data Entry, Talent Acquisition, Team Building, Employee Engagement, Outsourcing, Customer Experience
Education
Aims Community College 2009 — 2011
N/A, Allied Health and Medical Assisting Services
Greeley Central High School 2003 — 2007
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Jennifer Woods - Francomano, M. Ed.'s StarTek Experience April 2009 - June 2009
Job Alderman at City of Bay, Arkansas
Industry Staffing and Recruiting
Experience
City of Bay, Arkansas November 2014 - Present
Bay Public School October 2014 - Present
Goodwill Industries of Arkansas July 2014 - Present
Optus Inc February 2014 - July 2014
Bay United Methodist Church Open Doors After School Program October 2013 - May 2014
Arkansas Department of Workforce Services December 2011 - September 2013
StarTek, Inc June 2009 - November 2010
StarTek April 2009 - June 2009
Startek September 2008 - April 2009
W.K. Kellogg Foundation September 2006 - October 2008
Skills
Mentoring, Process Improvement, Workforce Planning, Revenue Management, Team Building, Job Coaching, Job Search Strategies, Screening Resumes, Resume Writing, Coaching, Training Delivery, Hands-on Training, Instructor-led Training, Community Organizing, Community Development, Community Outreach, Business Process..., Recruiting, Interview Preparation, Project Planning, Strategic Planning, Collaborative Problem..., Research, Microsoft Excel, Microsoft Word, Microsoft Office, Leading Change, Parent Involvement, Coupons, Value for Money, Sports Coaching, Operations Management, Customer Satisfaction, Human Resources, Interviews, Management, Call Centers, Time Management, Program Management
Education
Arkansas State University 2011 — 2011
Master of Science, Business Technology, 3.4
Arkansas State University 2002 — 2005
Bachelor of Science (B.S.), Regional & Community Economic Development, 2.98
Arkansas State University 2000 — 2002
AS, Business Information Systems, 2.89
Bay High School 1988 — 1994
City of Bay, Arkansas November 2014 - Present
Bay Public School October 2014 - Present
Goodwill Industries of Arkansas July 2014 - Present
Optus Inc February 2014 - July 2014
Bay United Methodist Church Open Doors After School Program October 2013 - May 2014
Arkansas Department of Workforce Services December 2011 - September 2013
StarTek, Inc June 2009 - November 2010
StarTek April 2009 - June 2009
Startek September 2008 - April 2009
W.K. Kellogg Foundation September 2006 - October 2008
Skills
Mentoring, Process Improvement, Workforce Planning, Revenue Management, Team Building, Job Coaching, Job Search Strategies, Screening Resumes, Resume Writing, Coaching, Training Delivery, Hands-on Training, Instructor-led Training, Community Organizing, Community Development, Community Outreach, Business Process..., Recruiting, Interview Preparation, Project Planning, Strategic Planning, Collaborative Problem..., Research, Microsoft Excel, Microsoft Word, Microsoft Office, Leading Change, Parent Involvement, Coupons, Value for Money, Sports Coaching, Operations Management, Customer Satisfaction, Human Resources, Interviews, Management, Call Centers, Time Management, Program Management
Education
Arkansas State University 2011 — 2011
Master of Science, Business Technology, 3.4
Arkansas State University 2002 — 2005
Bachelor of Science (B.S.), Regional & Community Economic Development, 2.98
Arkansas State University 2000 — 2002
AS, Business Information Systems, 2.89
Bay High School 1988 — 1994
Barbara T. Barbara T.'s StarTek Experience June 2004 - May 2007
Job ...
Industry Hospital & Health Care
Experience
Western Valley Family Practice May 2007 - June 2009
Family Health West Urgent Care March 2007 - May 2009
STARTEK June 2004 - May 2007
Medical Strategies May 2003 - April 2004
VA Medical Center August 2002 - April 2003
Halliburton January 2002 - May 2002
Central Distributing ( Budwiser ) May 2000 - January 2002
USS Kitty Hawk CV-63 February 1998 - July 1999
Skills
Healthcare, Hospitals, Cpr Certified, Phlebotomy, Healthcare Information..., Healthcare Management, HIPAA, BLS, Patient Safety, ACLS, Critical Care, Aircraft Handling, Industrial Security, Firefighting, Combat medicine, ICD-9, ICD-9-CM, ICD-10, E-Clinical Works Program, Bloodborne Pathogens, First Aid, Urgent Care, Medical Terminology, Medical Records, Medical Billing, Medical Coding, Medical Surgical..., Medicaid Billing, Front Office, Back Office, Patient Counseling, Occupational Medicine, CDL Class A, BP, and able to do much..., CPT, Vital Signs, EKG, Medicare, Medicaid, Medication..., Blood Pressure, Home Care, Healthcare Consulting, Medical Assisting, Appointment Scheduling, Data Entry, Orthopedic, Multi-line Phone, Wound Care
Education
Metropolitan State University of Denver 2004 — 2005
VUB program, English, Math, Computer, power point, excel, word, windows and other computer programs
Intellitec College-Grand Junction 2002 — 2003
Associate's Degree, Occupational Medicine in Medical Studies
Piscataway High School 1992 — 1994
Western Valley Family Practice May 2007 - June 2009
Family Health West Urgent Care March 2007 - May 2009
STARTEK June 2004 - May 2007
Medical Strategies May 2003 - April 2004
VA Medical Center August 2002 - April 2003
Halliburton January 2002 - May 2002
Central Distributing ( Budwiser ) May 2000 - January 2002
USS Kitty Hawk CV-63 February 1998 - July 1999
Skills
Healthcare, Hospitals, Cpr Certified, Phlebotomy, Healthcare Information..., Healthcare Management, HIPAA, BLS, Patient Safety, ACLS, Critical Care, Aircraft Handling, Industrial Security, Firefighting, Combat medicine, ICD-9, ICD-9-CM, ICD-10, E-Clinical Works Program, Bloodborne Pathogens, First Aid, Urgent Care, Medical Terminology, Medical Records, Medical Billing, Medical Coding, Medical Surgical..., Medicaid Billing, Front Office, Back Office, Patient Counseling, Occupational Medicine, CDL Class A, BP, and able to do much..., CPT, Vital Signs, EKG, Medicare, Medicaid, Medication..., Blood Pressure, Home Care, Healthcare Consulting, Medical Assisting, Appointment Scheduling, Data Entry, Orthopedic, Multi-line Phone, Wound Care
Education
Metropolitan State University of Denver 2004 — 2005
VUB program, English, Math, Computer, power point, excel, word, windows and other computer programs
Intellitec College-Grand Junction 2002 — 2003
Associate's Degree, Occupational Medicine in Medical Studies
Piscataway High School 1992 — 1994
Ireen Blackman Ireen Blackman's StarTek Experience 2010 - 2012
Job at
Industry Outsourcing/Offshoring
Experience
TeleTech June 2015 - Present
TeleTech September 2014 - June 2015
Unemployed April 2012 - September 2014
StarTek 2010 - 2012
Arkansas Department of Corrections October 1999 - April 2003
Skills
Call Centers, Customer Experience, Data Entry, Telephone Skills, Customer Service, Workforce Management, Fax, Time Management, Team Leadership, Microsoft Word, Call Center Development, Filing, Cashiering, Multi-line Phone, Clerical Skills, Customer Satisfaction, Technical Support, Troubleshooting
Education
Arkansas State University 2012 — 2013
Bachelor of Arts (B.A.), Criminology
East Arkansas Community College 2003 — 2006
Associate of Arts (AA), General Studies
East Arkansas Community College 2003 — 2006
Associate of Arts and Sciences (AAS), Criminal Justice
TeleTech June 2015 - Present
TeleTech September 2014 - June 2015
Unemployed April 2012 - September 2014
StarTek 2010 - 2012
Arkansas Department of Corrections October 1999 - April 2003
Skills
Call Centers, Customer Experience, Data Entry, Telephone Skills, Customer Service, Workforce Management, Fax, Time Management, Team Leadership, Microsoft Word, Call Center Development, Filing, Cashiering, Multi-line Phone, Clerical Skills, Customer Satisfaction, Technical Support, Troubleshooting
Education
Arkansas State University 2012 — 2013
Bachelor of Arts (B.A.), Criminology
East Arkansas Community College 2003 — 2006
Associate of Arts (AA), General Studies
East Arkansas Community College 2003 — 2006
Associate of Arts and Sciences (AAS), Criminal Justice
Jillian Serrano Jillian Serrano's StarTek Experience February 2014 - May 2015
Job HR Business Partner at Toray Composites
Industry Human Resources
Experience
Toray Composites June 2015 - Present
STARTEK February 2014 - May 2015
Comcast Cable March 2013 - February 2014
Freeport-McMoRan Copper & Gold Inc. August 2012 - March 2013
Freeport-McMoRan Copper & Gold Inc. February 2011 - July 2012
Freeport-McMoRan Copper & Gold Inc. July 2009 - January 2011
Freeport-McMoRan Copper & Gold Inc. December 2008 - July 2009
Freeport-McMoRan Copper & Gold Inc. April 2008 - December 2008
Freeport-McMoRan Copper & Gold Inc. September 2007 - April 2008
Skills
Taleo, SAP HR, SAP Implementation, PeopleSoft, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, SharePoint, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Vizio, Lync, Lawson HRIS, New Hire Orientations, Onboarding, Recruiting, Talent Management
Education
Arizona State University 2003 — 2007
Bachelor of Arts (BA), Psychology
Toray Composites June 2015 - Present
STARTEK February 2014 - May 2015
Comcast Cable March 2013 - February 2014
Freeport-McMoRan Copper & Gold Inc. August 2012 - March 2013
Freeport-McMoRan Copper & Gold Inc. February 2011 - July 2012
Freeport-McMoRan Copper & Gold Inc. July 2009 - January 2011
Freeport-McMoRan Copper & Gold Inc. December 2008 - July 2009
Freeport-McMoRan Copper & Gold Inc. April 2008 - December 2008
Freeport-McMoRan Copper & Gold Inc. September 2007 - April 2008
Skills
Taleo, SAP HR, SAP Implementation, PeopleSoft, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, SharePoint, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Vizio, Lync, Lawson HRIS, New Hire Orientations, Onboarding, Recruiting, Talent Management
Education
Arizona State University 2003 — 2007
Bachelor of Arts (BA), Psychology
Amanda McCullough Amanda McCullough's StarTek Experience January 2008 - October 2010
Job Collecting Unemployment at California Employment Development Department
Industry Market Research
Experience
California Employment Development Department February 2012 - Present
Harte-Hanks, Inc. August 2011 - February 2012
Phoneware April 2011 - August 2011
CenturyLink Business October 2010 - January 2011
StarTek January 2008 - October 2010
Arby's February 2008 - February 2009
Olive Garden February 2008 - September 2008
Whirlpool January 2007 - February 2008
Skills
Customer Service, Cashiering, Typing, Telecommunications, Retail, Sales, Telephone Interviewing, Data Entry, Computers, Microsoft Word, Microsoft Excel, PowerPoint, Internet, Market Research, Lead Generation, Appointment Scheduling, Citrix, Billing Systems, Telecommunications..., Wireless Networking, IP PBX, Centrex, VoIP, DRP, Fine Dining, Fast Food, Pets, Technical Support, Assembly Lines, Nursing Homes, Home Care, First Aid, Cloud Computing, Animals, Geriatric Nursing, LPN
Education
Tri-Rivers Career Center 2004 — 2007
Practical Nursing, Vocational Nursing and Nursing Assistants
Harding High School
High School Diploma
California Employment Development Department February 2012 - Present
Harte-Hanks, Inc. August 2011 - February 2012
Phoneware April 2011 - August 2011
CenturyLink Business October 2010 - January 2011
StarTek January 2008 - October 2010
Arby's February 2008 - February 2009
Olive Garden February 2008 - September 2008
Whirlpool January 2007 - February 2008
Skills
Customer Service, Cashiering, Typing, Telecommunications, Retail, Sales, Telephone Interviewing, Data Entry, Computers, Microsoft Word, Microsoft Excel, PowerPoint, Internet, Market Research, Lead Generation, Appointment Scheduling, Citrix, Billing Systems, Telecommunications..., Wireless Networking, IP PBX, Centrex, VoIP, DRP, Fine Dining, Fast Food, Pets, Technical Support, Assembly Lines, Nursing Homes, Home Care, First Aid, Cloud Computing, Animals, Geriatric Nursing, LPN
Education
Tri-Rivers Career Center 2004 — 2007
Practical Nursing, Vocational Nursing and Nursing Assistants
Harding High School
High School Diploma
Erin Ogburn-Carroll Erin Ogburn-Carroll's StarTek Experience November 2005 - March 2006
Job Student at Liberty University
Industry Medical Practice
Experience
Unity Family Services, Inc September 2012 - Present
Cherizh Da Moment June 2008 - Present
Alliance Family Practice June 2011 - August 2011
The Miller Family January 2010 - July 2010
StarTek November 2005 - March 2006
Skills
Computer Proficiency, Adobe Acrobat, Microsoft Word, Microsoft Excel, Access, EKG, Blood Pressure, Phlebotomy, Problem Solving, Sales, Customer Service, allscript, Microsoft Office, ABI, Medical Coding, Medical Terminology, medical injections, EMR, Photography, Appointment Scheduling, PowerPoint, Medical Billing, CPT, ICD-9, Medical Records, Call Center, Healthcare, Phone Etiquette, Telephone Skills, Cpr Certified, Clerical Skills, Copying, HIPAA, Cashiering, Resume Writing, HCPCS, Windows, Filing, Teamwork, Management, Training, Leadership
Education
Liberty University 2012 — 2013
Bachelor of Science (B.S.), Psychology
Centura College-Richmond Main 2010 — 2011
Associate's of Occupational Sciences, Medical/Clinical Assistant
J. Sargent Reynolds Community College 2003 — 2009
Associate of Applied Arts, Music
Unity Family Services, Inc September 2012 - Present
Cherizh Da Moment June 2008 - Present
Alliance Family Practice June 2011 - August 2011
The Miller Family January 2010 - July 2010
StarTek November 2005 - March 2006
Skills
Computer Proficiency, Adobe Acrobat, Microsoft Word, Microsoft Excel, Access, EKG, Blood Pressure, Phlebotomy, Problem Solving, Sales, Customer Service, allscript, Microsoft Office, ABI, Medical Coding, Medical Terminology, medical injections, EMR, Photography, Appointment Scheduling, PowerPoint, Medical Billing, CPT, ICD-9, Medical Records, Call Center, Healthcare, Phone Etiquette, Telephone Skills, Cpr Certified, Clerical Skills, Copying, HIPAA, Cashiering, Resume Writing, HCPCS, Windows, Filing, Teamwork, Management, Training, Leadership
Education
Liberty University 2012 — 2013
Bachelor of Science (B.S.), Psychology
Centura College-Richmond Main 2010 — 2011
Associate's of Occupational Sciences, Medical/Clinical Assistant
J. Sargent Reynolds Community College 2003 — 2009
Associate of Applied Arts, Music
Jessica Beaver's StarTek Experience January 2014 - March 2014
Job Experienced Customer Service Rep.
Industry Staffing and Recruiting
Experience
Macys November 2014 - Present
STARTEK January 2014 - March 2014
Best Buy September 2013 - January 2014
InfoCision Management Corporation November 2011 - February 2012
Skills
Customer support and..., Cellphone..., Typing, Computers, Customer Service, Problem Solving, Invoicing, Troubleshooting, Telephone Skills, Microsoft Office, Microsoft Word, Time Management, Customer Satisfaction, Data Entry
Education
Madison Adult Career Center 2004 — 2004
Certificate, State tested nurse assistant
Madison High School 1985 — 2001
Diploma, Early Childhood Education and Teaching
Macys November 2014 - Present
STARTEK January 2014 - March 2014
Best Buy September 2013 - January 2014
InfoCision Management Corporation November 2011 - February 2012
Skills
Customer support and..., Cellphone..., Typing, Computers, Customer Service, Problem Solving, Invoicing, Troubleshooting, Telephone Skills, Microsoft Office, Microsoft Word, Time Management, Customer Satisfaction, Data Entry
Education
Madison Adult Career Center 2004 — 2004
Certificate, State tested nurse assistant
Madison High School 1985 — 2001
Diploma, Early Childhood Education and Teaching
Angela Moll Angela Moll's StarTek Experience August 2014 - October 2014
Job Available for New Opportunities
Industry Retail
Experience
Startek August 2014 - October 2014
Academy Sports + Outdoors November 2013 - December 2013
Brock and Scott PLLC August 2012 - July 2013
Hickory Manor November 2011 - June 2012
Bottom Dollar Food - Delhaize America April 2012 - May 2012
Twilight Gardens September 2010 - April 2011
Skills
Data Entry, Invoice Processing, Invoicing, Hospitality, Accurate Data Entry, Phone Etiquette, Word Processing, Hospitality Industry, Food & Beverage, Customer Service, Email, Microsoft Office, HTML, Photoshop, Document Drafting, Document Processing, Windows 7, Windows 8, Windows 8.1, Troubleshooting
Education
Pioneer Career and Technology Center 2006 — 2018
Web Design and Programming, General Studies
Kaplan University-Davenport Campus 2013 — 2015
Associate's degree, Information Technology, 3.78
Willard High School 2007 — 2008
Startek August 2014 - October 2014
Academy Sports + Outdoors November 2013 - December 2013
Brock and Scott PLLC August 2012 - July 2013
Hickory Manor November 2011 - June 2012
Bottom Dollar Food - Delhaize America April 2012 - May 2012
Twilight Gardens September 2010 - April 2011
Skills
Data Entry, Invoice Processing, Invoicing, Hospitality, Accurate Data Entry, Phone Etiquette, Word Processing, Hospitality Industry, Food & Beverage, Customer Service, Email, Microsoft Office, HTML, Photoshop, Document Drafting, Document Processing, Windows 7, Windows 8, Windows 8.1, Troubleshooting
Education
Pioneer Career and Technology Center 2006 — 2018
Web Design and Programming, General Studies
Kaplan University-Davenport Campus 2013 — 2015
Associate's degree, Information Technology, 3.78
Willard High School 2007 — 2008
Brandon Haynes Brandon Haynes's StarTek Experience February 2014 - August 2014
Job Quality Team Lead
Industry Outsourcing/Offshoring
Experience
TeleTech August 2014 - Present
STARTEK February 2014 - August 2014
StarTek August 2012 - February 2014
StarTek June 2012 - August 2012
StarTek January 2010 - June 2012
StarTek August 2009 - January 2010
Wendy's May 2006 - January 2009
Skills
Customer Service, Customer Loyalty, Six Sigma, Quality Assurance, Quality Auditing, Training & Development, Coaching, Program Management, Customer Satisfaction..., Customer Experience..., Customer Relations, Community Relations, Operations Management, Customer Experience, Call Center, Customer Satisfaction..., Project Management, Workforce Management, Analysis, Community Development, Brand Loyalty, Troubleshooting, Customer Satisfaction, BPO, Process Improvement, Call Centers, Training, Call Center Development, Contact Centers, Management, Recruiting, Leadership, Employee Training, Interviews, Vendor Management
Education
Free Will Baptist Bible College 2007 — 2008
Piano Performance, Music
Pocahontas High School 2005 — 2007
Diploma, 2007
TeleTech August 2014 - Present
STARTEK February 2014 - August 2014
StarTek August 2012 - February 2014
StarTek June 2012 - August 2012
StarTek January 2010 - June 2012
StarTek August 2009 - January 2010
Wendy's May 2006 - January 2009
Skills
Customer Service, Customer Loyalty, Six Sigma, Quality Assurance, Quality Auditing, Training & Development, Coaching, Program Management, Customer Satisfaction..., Customer Experience..., Customer Relations, Community Relations, Operations Management, Customer Experience, Call Center, Customer Satisfaction..., Project Management, Workforce Management, Analysis, Community Development, Brand Loyalty, Troubleshooting, Customer Satisfaction, BPO, Process Improvement, Call Centers, Training, Call Center Development, Contact Centers, Management, Recruiting, Leadership, Employee Training, Interviews, Vendor Management
Education
Free Will Baptist Bible College 2007 — 2008
Piano Performance, Music
Pocahontas High School 2005 — 2007
Diploma, 2007
Ben Matson's StarTek Experience January 2006 - August 2007
Job Operations Manager at CPAacademy.org
Industry Internet
Experience
CPAacademy.org March 2014 - Present
Les Matson Construction, Inc. February 2008 - December 2013
Lijit February 2009 - August 2011
Fish City Grill August 2008 - February 2009
Excelsior Software August 2007 - February 2008
StarTek January 2006 - August 2007
Desk Til Dawn January 2005 - December 2006
Skills
HTML, CSS, JavaScript, Troubleshooting, CMS, Salesforce.com..., GoToMeeting, Microsoft Excel, SEO, Customer Service, Quality Assurance, Wordpress, Phone Skills, Adaptation, Customization
Education
Aims Community College 2002 — 2005
Associate of Arts and Sciences (AAS), Interactive Design
CPAacademy.org March 2014 - Present
Les Matson Construction, Inc. February 2008 - December 2013
Lijit February 2009 - August 2011
Fish City Grill August 2008 - February 2009
Excelsior Software August 2007 - February 2008
StarTek January 2006 - August 2007
Desk Til Dawn January 2005 - December 2006
Skills
HTML, CSS, JavaScript, Troubleshooting, CMS, Salesforce.com..., GoToMeeting, Microsoft Excel, SEO, Customer Service, Quality Assurance, Wordpress, Phone Skills, Adaptation, Customization
Education
Aims Community College 2002 — 2005
Associate of Arts and Sciences (AAS), Interactive Design
Dawn Arnold Dawn Arnold's StarTek Experience 1996 - 2002
Job Owner and Artist at Dawn's Designs
Industry Graphic Design
Experience
NAPA Auto Parts April 2012 - Present
Dawn's Designs January 2002 - January 2012
Startek 1996 - 2002
The Greeley Tribune 1993 - 1996
Eastman Kodak 1992 - 1993
The Windsor Beacon 1992 - 1993
Skills
Decorative Painting, Scenic Painting, Photoshop, Microsoft Office, Office Administration, Office Equipment, QuarkXPress, Quality Assurance, Quickbooks, Small Business, Applied Mathematics, Business English, English written, Social Media, Internet, ISO standards, Packaging, Paper, Print Production, Pre-press, Graphic Design, Computer Graphics, Painting, Posters
Education
Aims Community College 1991 — 1993
AAS, Graphic Technology
NAPA Auto Parts April 2012 - Present
Dawn's Designs January 2002 - January 2012
Startek 1996 - 2002
The Greeley Tribune 1993 - 1996
Eastman Kodak 1992 - 1993
The Windsor Beacon 1992 - 1993
Skills
Decorative Painting, Scenic Painting, Photoshop, Microsoft Office, Office Administration, Office Equipment, QuarkXPress, Quality Assurance, Quickbooks, Small Business, Applied Mathematics, Business English, English written, Social Media, Internet, ISO standards, Packaging, Paper, Print Production, Pre-press, Graphic Design, Computer Graphics, Painting, Posters
Education
Aims Community College 1991 — 1993
AAS, Graphic Technology
Amanda McCullough Amanda McCullough's StarTek Experience January 2009 - October 2010
Job Customer Support Associate at InsideUp
Industry Marketing and Advertising
Experience
InsideUp February 2012 - March 2012
Harte-Hanks, Inc. August 2011 - February 2012
Phone Net, Inc/Phone Ware, Inc. April 2011 - October 2011
CenturyLink Business September 2010 - January 2011
StarTek January 2009 - October 2010
Skills
Lead Generation, Online Lead Generation, Marketing Intelligence, Telecommunications, Telephony, Telephone Skills, Conference Speaking, Marketing Communications, Business Communications, Outstanding Customer..., Typing, Billing Systems, CRM software, Cashiering, Data Entry, Conducting Interviews, Cold Calling, Outbound, Inbound, Call Center, Call Center Development, Sales Support
Education
Tri-Rivers Career Center 2004 — 2006
High School Diploma, Diversified Health Occupations
Central Crossing High School 2002 — 2004
High School Diploma, General, 3.0
InsideUp February 2012 - March 2012
Harte-Hanks, Inc. August 2011 - February 2012
Phone Net, Inc/Phone Ware, Inc. April 2011 - October 2011
CenturyLink Business September 2010 - January 2011
StarTek January 2009 - October 2010
Skills
Lead Generation, Online Lead Generation, Marketing Intelligence, Telecommunications, Telephony, Telephone Skills, Conference Speaking, Marketing Communications, Business Communications, Outstanding Customer..., Typing, Billing Systems, CRM software, Cashiering, Data Entry, Conducting Interviews, Cold Calling, Outbound, Inbound, Call Center, Call Center Development, Sales Support
Education
Tri-Rivers Career Center 2004 — 2006
High School Diploma, Diversified Health Occupations
Central Crossing High School 2002 — 2004
High School Diploma, General, 3.0
Jessica Odom Jessica Odom's StarTek Experience 2008 - Present
Job Training Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek 2008 - Present
J. Odom Photography 2008 - Present
StarTek 2010 - 2011
StarTek 2008 - 2010
Off Rodeo Drive December 2007 - June 2008
Skills
Public Relations, Employee Relations, Customer Service, Customer Relations, Microsoft Office, Curriculum Planning, curriculum evaluation
Education
Arkansas State University
Westside High School
StarTek 2008 - Present
J. Odom Photography 2008 - Present
StarTek 2010 - 2011
StarTek 2008 - 2010
Off Rodeo Drive December 2007 - June 2008
Skills
Public Relations, Employee Relations, Customer Service, Customer Relations, Microsoft Office, Curriculum Planning, curriculum evaluation
Education
Arkansas State University
Westside High School
Elizabeth Cantu's StarTek Experience October 2009 - May 2012
Job Operations Manager at Alorica
Industry Telecommunications
Experience
Alorica March 2012 - Present
StarTek October 2009 - May 2012
American Customer Care May 2007 - June 2009
SITEL Corporation May 1996 - May 2007
SITEL Corporation May 1997 - May 2003
SITEL Corporation May 1996 - May 1997
Skills
BPO, Management, Customer Experience, Recruiting, Process Improvement, Outsourcing, Training, Team Leadership, Call Center, Performance Management, Contact Centers, Customer Satisfaction, Call Center Development, Workforce Management, Interviews, Operations Management, Analysis, Daily Operations..., Operational Oversight, Train Staff, Performance Improvement
Education
Angelo State University
Alorica March 2012 - Present
StarTek October 2009 - May 2012
American Customer Care May 2007 - June 2009
SITEL Corporation May 1996 - May 2007
SITEL Corporation May 1997 - May 2003
SITEL Corporation May 1996 - May 1997
Skills
BPO, Management, Customer Experience, Recruiting, Process Improvement, Outsourcing, Training, Team Leadership, Call Center, Performance Management, Contact Centers, Customer Satisfaction, Call Center Development, Workforce Management, Interviews, Operations Management, Analysis, Daily Operations..., Operational Oversight, Train Staff, Performance Improvement
Education
Angelo State University
Danette Korgan Danette Korgan's StarTek Experience June 2011 - January 2012
Job Support Rep at Constant Contact
Industry Computer Software
Experience
Constant Contact January 2012 - Present
Constant Contact January 2012 - Present
StarTek June 2011 - January 2012
Phillips Plumbing & Mech. July 2006 - August 2007
Education
Aims Community College
Constant Contact January 2012 - Present
Constant Contact January 2012 - Present
StarTek June 2011 - January 2012
Phillips Plumbing & Mech. July 2006 - August 2007
Education
Aims Community College
Don Barnhart Don Barnhart's StarTek Experience August 2009 - Present
Job Supervisor I of ASCS operations at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK August 2009 - Present
Teleperformance March 2004 - June 2008
Skills
Leadership Development, LEAP, Microsoft Excel, Microsoft Office, Microsoft Word, Real-time Control..., eWFM, Windows, PowerPoint, Goal Analysis, BPO, Customer Service, Customer Satisfaction, Customer Retention, Technical Support, Billing Systems, Telegence, Team Building, Call Centers, Leadership, Vendor Management
Education
Tri-Rivers Career Center 1997 — 2000
Information Technology
The Ohio State University
STARTEK August 2009 - Present
Teleperformance March 2004 - June 2008
Skills
Leadership Development, LEAP, Microsoft Excel, Microsoft Office, Microsoft Word, Real-time Control..., eWFM, Windows, PowerPoint, Goal Analysis, BPO, Customer Service, Customer Satisfaction, Customer Retention, Technical Support, Billing Systems, Telegence, Team Building, Call Centers, Leadership, Vendor Management
Education
Tri-Rivers Career Center 1997 — 2000
Information Technology
The Ohio State University
Miranda Remaklus Miranda Remaklus's StarTek Experience October 2008 - October 2009
Job Mobile customer service representative. Freelance writer, photographer.
Industry Online Media
Experience
TeleTech November 2014 - Present
FanSided.com September 2014 - February 2015
Aerys Sports February 2011 - May 2014
Mary Broadaway for State Representative September 2011 - November 2012
Poinsett County Democrat Tribune October 2009 - January 2011
StarTek October 2008 - October 2009
Paragould Daily Press March 2003 - October 2008
Skills
Facebook, Storytelling, Blogging, Photography, Sports Writing, Editing, News Writing, Public Relations, Event Planning, Video Editing, Marketing Communications, Social Media, Proofreading, WordPress, Broadcast, Sports, Tumblr, InDesign, Radio, Creative Writing, Social Media Marketing, Adobe Creative Suite, Online Advertising, Video Production, Magazines, Press Releases, Podcasting, Final Cut Pro, New Media, Web Content, Digital Photography, YouTube, Publishing, Social Networking, Copywriting, Video, Newsletters, Journalism, Copy Editing, AP Style, Photoshop, Digital Media, Newspapers, Multimedia, Breaking News, Research, Feature Articles, Media Relations, Interviews, Public Speaking
Education
Arkansas State University 2009 — 2012
MPA, Masters in Public Administration
Arkansas State University 1998 — 2002
Bachelor's Degree, Journalism
Jonesboro High School 1995 — 1998
TeleTech November 2014 - Present
FanSided.com September 2014 - February 2015
Aerys Sports February 2011 - May 2014
Mary Broadaway for State Representative September 2011 - November 2012
Poinsett County Democrat Tribune October 2009 - January 2011
StarTek October 2008 - October 2009
Paragould Daily Press March 2003 - October 2008
Skills
Facebook, Storytelling, Blogging, Photography, Sports Writing, Editing, News Writing, Public Relations, Event Planning, Video Editing, Marketing Communications, Social Media, Proofreading, WordPress, Broadcast, Sports, Tumblr, InDesign, Radio, Creative Writing, Social Media Marketing, Adobe Creative Suite, Online Advertising, Video Production, Magazines, Press Releases, Podcasting, Final Cut Pro, New Media, Web Content, Digital Photography, YouTube, Publishing, Social Networking, Copywriting, Video, Newsletters, Journalism, Copy Editing, AP Style, Photoshop, Digital Media, Newspapers, Multimedia, Breaking News, Research, Feature Articles, Media Relations, Interviews, Public Speaking
Education
Arkansas State University 2009 — 2012
MPA, Masters in Public Administration
Arkansas State University 1998 — 2002
Bachelor's Degree, Journalism
Jonesboro High School 1995 — 1998
Marcus Finning Marcus Finning's StarTek Experience November 2011 - February 2012
Job Student at Aims Community College
Industry Computer & Network Security
Experience
Apple Inc. November 2010 - Present
AIMS COMMUNITY COLLAGE January 2010 - Present
Apple January 2011 - November 2012
StarTek November 2011 - February 2012
Aqua hot heating systems January 2006 - August 2009
Aqua hot February 2006 - August 2008
Pro Tech Electronics February 2005 - February 2006
Skills
Troubleshooting
Education
Fullsail university 2012 — 2016
BA web develpment, 3.0
Aims Community College 2009 — 2012
Aims Community Collage
G.E.D
Aims Community Collage
AS, for computer science; networking
Apple Inc. November 2010 - Present
AIMS COMMUNITY COLLAGE January 2010 - Present
Apple January 2011 - November 2012
StarTek November 2011 - February 2012
Aqua hot heating systems January 2006 - August 2009
Aqua hot February 2006 - August 2008
Pro Tech Electronics February 2005 - February 2006
Skills
Troubleshooting
Education
Fullsail university 2012 — 2016
BA web develpment, 3.0
Aims Community College 2009 — 2012
Aims Community Collage
G.E.D
Aims Community Collage
AS, for computer science; networking
Heather Anable Heather Anable's StarTek Experience January 2013 - December 2013
Job Freelance Graphic Designer and Licensed Massage Therapist
Industry Graphic Design
Experience
Anable Massage Therapy April 2015 - Present
idP Identity Development Partners January 2015 - Present
Screen Image August 2014 - May 2015
United States Postal Service December 2013 - August 2014
StarTek January 2013 - December 2013
TDM Machine October 2011 - February 2012
GEODynamics B.V. October 2011 - January 2012
Action Publishing, Inc. August 2011 - October 2011
Action Publishing, Inc. April 2011 - September 2011
Action Publishing, Inc. February 2010 - September 2010
Skills
Layout, Logo Design, Flyers, Adobe Creative Suite, Typography, Publishing, Mac, Posters, Graphic Design, Art, Graphics, InDesign, Adobe Acrobat, Packaging, Illustration
Education
Delta Montrose Technical College 2014 — 2014
Certificate of Completion, Massage Therapy/Therapeutic Massage
Colorado Mesa University 2004 — 2009
BFA, Graphic Design
Anable Massage Therapy April 2015 - Present
idP Identity Development Partners January 2015 - Present
Screen Image August 2014 - May 2015
United States Postal Service December 2013 - August 2014
StarTek January 2013 - December 2013
TDM Machine October 2011 - February 2012
GEODynamics B.V. October 2011 - January 2012
Action Publishing, Inc. August 2011 - October 2011
Action Publishing, Inc. April 2011 - September 2011
Action Publishing, Inc. February 2010 - September 2010
Skills
Layout, Logo Design, Flyers, Adobe Creative Suite, Typography, Publishing, Mac, Posters, Graphic Design, Art, Graphics, InDesign, Adobe Acrobat, Packaging, Illustration
Education
Delta Montrose Technical College 2014 — 2014
Certificate of Completion, Massage Therapy/Therapeutic Massage
Colorado Mesa University 2004 — 2009
BFA, Graphic Design
Venus Hamlett Venus Hamlett's StarTek Experience June 2004 - August 2005
Job Athletics at City of Lynchburg Parks & Recreations
Industry Sports
Experience
City of Lynchburg May 2015 - Present
The Hood Church Inc July 2013 - Present
City of Lynchburg September 2013 - May 2015
Lynchburg City Schools September 2008 - October 2010
STARTEK June 2004 - August 2005
Skills
Social Media, Management, Event Planning, Event Management, Project Management, Strategic Planning, Public Relations, Social Media Marketing, Editing, Social Networking, Customer Service, Team Leadership, Community Outreach, Customer Satisfaction, Call Centers, Account Management
Education
Liberty University 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Senior
Virginia University of Lynchburg 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
City of Lynchburg May 2015 - Present
The Hood Church Inc July 2013 - Present
City of Lynchburg September 2013 - May 2015
Lynchburg City Schools September 2008 - October 2010
STARTEK June 2004 - August 2005
Skills
Social Media, Management, Event Planning, Event Management, Project Management, Strategic Planning, Public Relations, Social Media Marketing, Editing, Social Networking, Customer Service, Team Leadership, Community Outreach, Customer Satisfaction, Call Centers, Account Management
Education
Liberty University 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Senior
Virginia University of Lynchburg 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
Christy Bennington Christy Bennington's StarTek Experience October 2011 - April 2012
Job Searching for my Career
Industry Information Technology and Services
Experience
Progressive Insurance November 2014 - Present
Goode Solutions Corp. May 2013 - June 2013
StarTek October 2011 - April 2012
StarTek May 2011 - October 2011
StarTek September 2010 - May 2011
WPAFB February 1989 - February 1993
Skills
Workforce Management, Call Centers, Avaya, IEX, eWFM, Customer Satisfaction, Call Center Development, Contact Centers, Contact Center..., Vendor Management, Inbound Marketing, Technical Support, Process Improvement, Operations Management, Quality Assurance, Customer Support, Troubleshooting, BPO, Outsourcing, Customer Retention, Customer Service
Education
American Public University System 2011 — 2013
Progressive Insurance November 2014 - Present
Goode Solutions Corp. May 2013 - June 2013
StarTek October 2011 - April 2012
StarTek May 2011 - October 2011
StarTek September 2010 - May 2011
WPAFB February 1989 - February 1993
Skills
Workforce Management, Call Centers, Avaya, IEX, eWFM, Customer Satisfaction, Call Center Development, Contact Centers, Contact Center..., Vendor Management, Inbound Marketing, Technical Support, Process Improvement, Operations Management, Quality Assurance, Customer Support, Troubleshooting, BPO, Outsourcing, Customer Retention, Customer Service
Education
American Public University System 2011 — 2013
Bracken Henry's StarTek Experience November 2014 - January 2015
Job Senior Specialist I at JPMorgan Chase & Co.
Industry Telecommunications
Experience
JPMorgan Chase & Co. January 2015 - Present
STARTEK November 2014 - January 2015
STARTEK January 2014 - November 2014
STARTEK November 2013 - January 2014
StarTek September 2013 - November 2013
Balin Construction January 2013 - September 2013
Bent Tree Golf Club July 2012 - October 2012
Anderson University January 2012 - May 2012
Bent Tree Golf Course August 2010 - July 2011
Zeke's Landing March 2010 - July 2010
Skills
Excel, Customer Service, Word, PowerPoint, Microsoft Office, Facebook, Twitter, Social Media, Social Media Marketing, Time Management, Social Networking, Coaching, Leadership
Education
Anderson University 2011 — 2012
Master of Business Administration, Business
Anderson University 2004 — 2009
Bachelor of Arts, Marketing Communications
Mount Gilead High School 2000 — 2004
JPMorgan Chase & Co. January 2015 - Present
STARTEK November 2014 - January 2015
STARTEK January 2014 - November 2014
STARTEK November 2013 - January 2014
StarTek September 2013 - November 2013
Balin Construction January 2013 - September 2013
Bent Tree Golf Club July 2012 - October 2012
Anderson University January 2012 - May 2012
Bent Tree Golf Course August 2010 - July 2011
Zeke's Landing March 2010 - July 2010
Skills
Excel, Customer Service, Word, PowerPoint, Microsoft Office, Facebook, Twitter, Social Media, Social Media Marketing, Time Management, Social Networking, Coaching, Leadership
Education
Anderson University 2011 — 2012
Master of Business Administration, Business
Anderson University 2004 — 2009
Bachelor of Arts, Marketing Communications
Mount Gilead High School 2000 — 2004
Beau Adamson Beau Adamson's StarTek Experience June 1992 - June 2001
Job I am so happy to announce I am the warehouse manager at Circle Graphics
Industry Logistics and Supply Chain
Experience
Circle Graphics & Design Inc., 2015 - Present
Northland Process piping 2013 - July 2015
Mi swaco November 2011 - February 2013
Best buy distribution May 2008 - October 2011
Zephyr Graf-X August 2004 - November 2008
Zephyr Graf-X August 2003 - August 2004
Zephyr Graf-X June 2001 - August 2004
Startek June 1992 - June 2001
Startek 1997 - 2000
Startek April 1992 - August 1997
Skills
Pricing, Contract Negotiation, Team Leadership, Management, Leadership, Sales, Supply Chain, Logistics, Customer Service, Operations Management, Team Building, Process Improvement, Inventory Management, Warehousing, Training, Materials Management, Purchasing, Strategy, Negotiation, New Business Development, Supply Chain Management
Education
Almeda University 2003 — 2007
Masters, Business
Aims Community College 1989 — 1991
Associates, Welding
Greeley Central High School 1987 — 1989
Diploma, Genral
Circle Graphics & Design Inc., 2015 - Present
Northland Process piping 2013 - July 2015
Mi swaco November 2011 - February 2013
Best buy distribution May 2008 - October 2011
Zephyr Graf-X August 2004 - November 2008
Zephyr Graf-X August 2003 - August 2004
Zephyr Graf-X June 2001 - August 2004
Startek June 1992 - June 2001
Startek 1997 - 2000
Startek April 1992 - August 1997
Skills
Pricing, Contract Negotiation, Team Leadership, Management, Leadership, Sales, Supply Chain, Logistics, Customer Service, Operations Management, Team Building, Process Improvement, Inventory Management, Warehousing, Training, Materials Management, Purchasing, Strategy, Negotiation, New Business Development, Supply Chain Management
Education
Almeda University 2003 — 2007
Masters, Business
Aims Community College 1989 — 1991
Associates, Welding
Greeley Central High School 1987 — 1989
Diploma, Genral
Stephan Pigeon's StarTek Experience April 2006 - January 2007
Job at
Industry Marketing and Advertising
Experience
gordongroup marketing solutions July 2015 - Present
Elemental Data Collection Inc. August 2013 - June 2015
gordongroup marketing solutions June 2013 - August 2013
Canadian Pharmacists Association April 2011 - November 2012
Sun Media May 2007 - December 2007
StarTek April 2006 - January 2007
OnPath Business Solutions November 1997 - February 2006
Skills
Sales, Sales Management, Sales Presentations, Customer Service, Customer Retention, Call Centers, Cold Calling, Call Center..., Change Management, Recruiting, Interviews, Team Leadership, Marketing Communications, CRM, Management, Selling, Team Management, Human Resources, Business Development, Team Building, Strategy, Training
Education
Algonquin College of Applied Arts and Technology
None, Sales and Marketing Courses
Carleton University
None, Business Administration
gordongroup marketing solutions July 2015 - Present
Elemental Data Collection Inc. August 2013 - June 2015
gordongroup marketing solutions June 2013 - August 2013
Canadian Pharmacists Association April 2011 - November 2012
Sun Media May 2007 - December 2007
StarTek April 2006 - January 2007
OnPath Business Solutions November 1997 - February 2006
Skills
Sales, Sales Management, Sales Presentations, Customer Service, Customer Retention, Call Centers, Cold Calling, Call Center..., Change Management, Recruiting, Interviews, Team Leadership, Marketing Communications, CRM, Management, Selling, Team Management, Human Resources, Business Development, Team Building, Strategy, Training
Education
Algonquin College of Applied Arts and Technology
None, Sales and Marketing Courses
Carleton University
None, Business Administration
Tom St. John Tom St. John's StarTek Experience February 2010 - January 2011
Job Call Volume Manager at Fidelity Investments
Industry Telecommunications
Experience
Cashmere Floors February 2012 - June 2013
StarTek February 2010 - January 2011
Charles Schwab & Company February 2008 - July 2009
Great-West Life & Assurance January 2005 - March 2007
Charles Schwab & Co. 1999 - 2004
Charles Schwab & Co. 1996 - 1999
Charles Schwab & Co. 1994 - 1996
Charles Schwab & Co. 1992 - 1994
Charles Schwab & Co. 1991 - 1992
Skills
Workforce Management, Call Routing, Call Processing, Resource Management, Staff Scheduling, Account Management, Equity Compensation, Project Management
Education
Santa Clara University - Leavey School of Business 2008 — 2009
CEP, Certified Equity Professional
Arapahoe Community College
Business Management
Fort Lewis College
Political Science
Cashmere Floors February 2012 - June 2013
StarTek February 2010 - January 2011
Charles Schwab & Company February 2008 - July 2009
Great-West Life & Assurance January 2005 - March 2007
Charles Schwab & Co. 1999 - 2004
Charles Schwab & Co. 1996 - 1999
Charles Schwab & Co. 1994 - 1996
Charles Schwab & Co. 1992 - 1994
Charles Schwab & Co. 1991 - 1992
Skills
Workforce Management, Call Routing, Call Processing, Resource Management, Staff Scheduling, Account Management, Equity Compensation, Project Management
Education
Santa Clara University - Leavey School of Business 2008 — 2009
CEP, Certified Equity Professional
Arapahoe Community College
Business Management
Fort Lewis College
Political Science
Paige Morton's StarTek Experience December 2014 - Present
Job Customer Service Representive at STARTEK
Industry Consumer Services
Experience
StarTek December 2014 - Present
Wal-Mart May 2011 - Present
Skills
Customer Service, Event Management, Flexibility, PowerPoint, Microsoft Excel, House Management, Organization Skills, Switchboard Operator, Windows 8, Telecommunications..., Medical Billing, Billing Process, Third Party Billing, Microsoft Office, Public Speaking, Sociology, Urban Sociology, Health Insurance
Education
American InterContinental University
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Francis Marion University 2010 — 2013
Bachelor's Degree, Political Science and Government
Morris College 2008 — 2010
Bachelor's Degree, Criminal Justice and Corrections
StarTek December 2014 - Present
Wal-Mart May 2011 - Present
Skills
Customer Service, Event Management, Flexibility, PowerPoint, Microsoft Excel, House Management, Organization Skills, Switchboard Operator, Windows 8, Telecommunications..., Medical Billing, Billing Process, Third Party Billing, Microsoft Office, Public Speaking, Sociology, Urban Sociology, Health Insurance
Education
American InterContinental University
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Francis Marion University 2010 — 2013
Bachelor's Degree, Political Science and Government
Morris College 2008 — 2010
Bachelor's Degree, Criminal Justice and Corrections
Giana Harris Giana Harris's StarTek Experience 2008 - 2008
Job Premier Support Lead at Sports Endeavors Hillsborough, NC
Industry Higher Education
Experience
Sports Endeavors Hillsborough, NC July 2012 - Present
STARTEK 2008 - 2008
INFONXX October 2005 - August 2007
Skills
Customer Service, Time Management, Teamwork, Microsoft Word, Data Entry, Microsoft Office, PowerPoint, Microsoft Excel, Critical Thinking, Outlook, Event Planning, Telephone Skills, Communication
Education
Alamance Community College 2012 — 2014
Sports Endeavors Hillsborough, NC July 2012 - Present
STARTEK 2008 - 2008
INFONXX October 2005 - August 2007
Skills
Customer Service, Time Management, Teamwork, Microsoft Word, Data Entry, Microsoft Office, PowerPoint, Microsoft Excel, Critical Thinking, Outlook, Event Planning, Telephone Skills, Communication
Education
Alamance Community College 2012 — 2014
JaJuan Thomas JaJuan Thomas's StarTek Experience January 2007 - August 2007
Job Registered Medical Assistant/Scribe at Blue Ridge Ear Nose & Throat
Industry Hospital & Health Care
Experience
Blue Ridge Ear Nose & Throat April 2015 - Present
Ridgeview Dermatology August 2014 - March 2015
Dermatology & Mohs Surgery Consultants May 2013 - July 2014
PRIS, PLC February 2013 - May 2013
Central Virginia Training Center August 2007 - May 2013
Presbyterian Homes January 2011 - August 2011
StarTek January 2007 - August 2007
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Medical Terminology, Medical Billing, Medical Coding, Mental Health First Aid, CPR/AED, Therapeutic Operations..., Medication..., Human Anatomy, Dosage Calculations, Medical Office, Medical Procedures, Phlebotomy, Medical Records, Bloodborne Pathogens, Direct Patient Care, Filing, Blood Pressure
Education
American National University 2015 — 2016
Bachelor's degree, Medical and Health Service Management, Currently Attending
National College of Business and Technology-Lynchburg 2011 — 2013
Associate's degree, Medical/Clinical Assistant
Amherst County High School 2002 — 2006
Advanced Diploma
Blue Ridge Ear Nose & Throat April 2015 - Present
Ridgeview Dermatology August 2014 - March 2015
Dermatology & Mohs Surgery Consultants May 2013 - July 2014
PRIS, PLC February 2013 - May 2013
Central Virginia Training Center August 2007 - May 2013
Presbyterian Homes January 2011 - August 2011
StarTek January 2007 - August 2007
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Medical Terminology, Medical Billing, Medical Coding, Mental Health First Aid, CPR/AED, Therapeutic Operations..., Medication..., Human Anatomy, Dosage Calculations, Medical Office, Medical Procedures, Phlebotomy, Medical Records, Bloodborne Pathogens, Direct Patient Care, Filing, Blood Pressure
Education
American National University 2015 — 2016
Bachelor's degree, Medical and Health Service Management, Currently Attending
National College of Business and Technology-Lynchburg 2011 — 2013
Associate's degree, Medical/Clinical Assistant
Amherst County High School 2002 — 2006
Advanced Diploma
Jesse Furr Jesse Furr's StarTek Experience April 2003 - August 2005
Job System Administrator at National Board of Chiropractic Examiners
Industry Higher Education
Experience
National Board of Chiropractic Examiners August 2015 - Present
University of Northern Colorado July 2014 - August 2015
University of Northern Colorado November 2008 - June 2014
University of Northern Colorado August 2005 - October 2008
StarTek April 2003 - August 2005
Skills
Microsoft Office, Access, Troubleshooting, Public Speaking, Computer Hardware, Research, Windows, Leadership, PowerPoint, Process Improvement, Technical Support, Software Documentation, Outlook, Analysis, Teamwork, Databases, Customer Service, Management, Higher Education, Microsoft Excel, HTML, Training, Team Leadership, Leadership Development, Project Management, Program Management, SharePoint, Visio, Critical Thinking, Microsoft Word, Windows 7, Security, Team Building, Event Planning, Backpacking, Camping, Learning Management..., Student Information..., Active Directory, Microsoft Windows 98, Windows 2000, Windows Vista, Windows XP Pro, Mac OS, Data Integration, Integration Testing, Upgrades, Microsoft SCCM, VMware vSphere
Education
University of Northern Colorado 2005 — 2015
Ecology and Evolution emphasis, Biology, 3.0 GPA
Washtenaw Community College
Associate of Science (A.S.), Bioinformatics
Arapahoe Community College
Associate of Science (A.S.), Computer Engineering
National Board of Chiropractic Examiners August 2015 - Present
University of Northern Colorado July 2014 - August 2015
University of Northern Colorado November 2008 - June 2014
University of Northern Colorado August 2005 - October 2008
StarTek April 2003 - August 2005
Skills
Microsoft Office, Access, Troubleshooting, Public Speaking, Computer Hardware, Research, Windows, Leadership, PowerPoint, Process Improvement, Technical Support, Software Documentation, Outlook, Analysis, Teamwork, Databases, Customer Service, Management, Higher Education, Microsoft Excel, HTML, Training, Team Leadership, Leadership Development, Project Management, Program Management, SharePoint, Visio, Critical Thinking, Microsoft Word, Windows 7, Security, Team Building, Event Planning, Backpacking, Camping, Learning Management..., Student Information..., Active Directory, Microsoft Windows 98, Windows 2000, Windows Vista, Windows XP Pro, Mac OS, Data Integration, Integration Testing, Upgrades, Microsoft SCCM, VMware vSphere
Education
University of Northern Colorado 2005 — 2015
Ecology and Evolution emphasis, Biology, 3.0 GPA
Washtenaw Community College
Associate of Science (A.S.), Bioinformatics
Arapahoe Community College
Associate of Science (A.S.), Computer Engineering
Stacy Fowler Stacy Fowler's StarTek Experience June 2007 - August 2007
Job Customer Service Expert, Office Manager, Receptionist, Administrative Professional
Industry Architecture & Planning
Experience
La Quinta September 2012 - Present
TeleTech May 2012 - September 2012
Aspen Maintenance August 2011 - December 2011
Apothecary of Colorado December 2010 - August 2011
Green Door Wellness Centers September 2010 - November 2010
Western Roll Off February 2010 - June 2010
Aims Community College January 2009 - February 2010
StarTek June 2007 - August 2007
Humane Society of Weld County October 2005 - February 2006
Skills
Data Entry, Customer Service, 10 Key, Outlook, Office Equipment, Microsoft Office, PowerPoint, Accounts Payable, Organization, Payroll, Accounts Receivable, Administrative..., Office Management, Critical Thinking, Fax, File Management, Phone Skills, Troubleshooting, Training, Editing, Photoshop, General Office Skills, Social Networking, Microsoft Office 2007, Coaching, Sales, Social Media, Spreadsheets, Data Analysis
Education
Pima Medical Institute-Denver 2012 — 2013
Certificate, Dental Assisting/Assistant
Aims Community College 2008 — 2009
N/A, Graphic Design
Front Range Community College
AAS, Accounting
La Quinta September 2012 - Present
TeleTech May 2012 - September 2012
Aspen Maintenance August 2011 - December 2011
Apothecary of Colorado December 2010 - August 2011
Green Door Wellness Centers September 2010 - November 2010
Western Roll Off February 2010 - June 2010
Aims Community College January 2009 - February 2010
StarTek June 2007 - August 2007
Humane Society of Weld County October 2005 - February 2006
Skills
Data Entry, Customer Service, 10 Key, Outlook, Office Equipment, Microsoft Office, PowerPoint, Accounts Payable, Organization, Payroll, Accounts Receivable, Administrative..., Office Management, Critical Thinking, Fax, File Management, Phone Skills, Troubleshooting, Training, Editing, Photoshop, General Office Skills, Social Networking, Microsoft Office 2007, Coaching, Sales, Social Media, Spreadsheets, Data Analysis
Education
Pima Medical Institute-Denver 2012 — 2013
Certificate, Dental Assisting/Assistant
Aims Community College 2008 — 2009
N/A, Graphic Design
Front Range Community College
AAS, Accounting
Sandy Ellis Sandy Ellis's StarTek Experience March 2002 - August 2004
Job VP, Account Executive
Industry Outsourcing/Offshoring
Experience
Sitel November 2004 - Present
StarTek March 2002 - August 2004
Circadence 2000 - 2002
OppenheimerFunds 1995 - 2000
Skills
Outsourcing, BPO, People Management, Journalism, Management, Leadership, Coaching, Vendor Management, Contact Centers, Service Delivery, Customer Retention, Process Improvement, Recruiting, Operations Management, CRM, Customer Satisfaction, Workforce Management, Performance Management, Business Process..., Account Management, Customer Experience, Telecommunications, Business Development, Team Leadership, Strategy, Cross-functional Team..., Relationship Management
Education
Metropolitan State University of Denver
Bachelor of Science, Aviation Management
Arizona State University 1985 — 1988
Aerospace Engineering
Skyline High School 1982 — 1985
Sitel November 2004 - Present
StarTek March 2002 - August 2004
Circadence 2000 - 2002
OppenheimerFunds 1995 - 2000
Skills
Outsourcing, BPO, People Management, Journalism, Management, Leadership, Coaching, Vendor Management, Contact Centers, Service Delivery, Customer Retention, Process Improvement, Recruiting, Operations Management, CRM, Customer Satisfaction, Workforce Management, Performance Management, Business Process..., Account Management, Customer Experience, Telecommunications, Business Development, Team Leadership, Strategy, Cross-functional Team..., Relationship Management
Education
Metropolitan State University of Denver
Bachelor of Science, Aviation Management
Arizona State University 1985 — 1988
Aerospace Engineering
Skyline High School 1982 — 1985
Kris Hillenburg's StarTek Experience February 2014 - Present
Job IT Support / Systems Administrator / and More
Industry Information Technology and Services
Experience
STARTEK February 2014 - Present
Here Women Tell July 2010 - Present
Ebtron, Inc. May 2007 - February 2014
Globe Direct, LLC April 2000 - January 2007
Skills
System Administration, Computer Hardware, Business Networking, Microsoft Office, Windows Server, Blackberry Enterprise..., Virtualization, Telecommunications, Technical Presentations, Presentations, Computer Repair, Webinar Management, Hardware, Software Installation, VPN, Networking, Creative Writing, Management, Public Speaking, Servers
Education
Anderson University
Bachelor's Degree, Art/Art Studies, General
STARTEK February 2014 - Present
Here Women Tell July 2010 - Present
Ebtron, Inc. May 2007 - February 2014
Globe Direct, LLC April 2000 - January 2007
Skills
System Administration, Computer Hardware, Business Networking, Microsoft Office, Windows Server, Blackberry Enterprise..., Virtualization, Telecommunications, Technical Presentations, Presentations, Computer Repair, Webinar Management, Hardware, Software Installation, VPN, Networking, Creative Writing, Management, Public Speaking, Servers
Education
Anderson University
Bachelor's Degree, Art/Art Studies, General
Jessica Odom's StarTek Experience October 2011 - October 2012
Job Sales and Marketing
Industry Hospitality
Experience
Hytrol Conveyor Co., Inc. August 2015 - Present
Newk's Eatery February 2014 - August 2015
HealthWear Inc October 2013 - February 2014
U. S. Renal Care October 2012 - October 2013
STARTEK October 2011 - October 2012
STARTEK June 2008 - October 2011
Skills
Store Management, Inventory Management, Retail Sales, Store Operations, Customer Service, Customer Satisfaction, Driving Results, Team Building, Time Management, Recruiting, Team Leadership, Marketing, POS, Microsoft Office, Coaching, Training, Microsoft Excel, Cashiering, Hiring, Customer Retention, PowerPoint, Social Media
Education
Arkansas State University 2003 — 2005
Hytrol Conveyor Co., Inc. August 2015 - Present
Newk's Eatery February 2014 - August 2015
HealthWear Inc October 2013 - February 2014
U. S. Renal Care October 2012 - October 2013
STARTEK October 2011 - October 2012
STARTEK June 2008 - October 2011
Skills
Store Management, Inventory Management, Retail Sales, Store Operations, Customer Service, Customer Satisfaction, Driving Results, Team Building, Time Management, Recruiting, Team Leadership, Marketing, POS, Microsoft Office, Coaching, Training, Microsoft Excel, Cashiering, Hiring, Customer Retention, PowerPoint, Social Media
Education
Arkansas State University 2003 — 2005
Nina Gribben's StarTek Experience November 2000 - October 2002
Job Regis Corporation
Industry Retail
Experience
Regis Corporation July 2013 - Present
SUPERCUTS November 2002 - July 2013
Supercuts May 2008 - October 2010
StarTek November 2000 - October 2002
Skills
Management Development, Goal-oriented..., Conflict Resolution, Mentoring, Strategic Hiring, Customer-focused, Operations Management, Multi-unit, Training and developing, Great Motivator, Great people skills, Building Clientele, Team-orientated, Styling, Inventory Control, Multi-Unit Management, Leadership, P&L Management, Cosmetology, Product Knowledge, Training, Hiring Employees, Inventory Management, Time Management, Beauty Industry, Customer Retention, Hair Care, Sales, Merchandising, Loss Prevention, Hiring, Recruiting, P&L, New Store Development, Customer Service, Retail, Visual Merchandising, Customer Satisfaction, Store Management, Planograms, New Store Openings, Management, Coaching, Team Building
Education
Las Positas College 2012 — 2014
Psychology
Federico Beauty Institute 2000 — 2001
Cosmetology License, Cosmetology, Barber/Styling, and Nail Instructor
Tri-valley haven
Tri-valley haven
Regis Corporation July 2013 - Present
SUPERCUTS November 2002 - July 2013
Supercuts May 2008 - October 2010
StarTek November 2000 - October 2002
Skills
Management Development, Goal-oriented..., Conflict Resolution, Mentoring, Strategic Hiring, Customer-focused, Operations Management, Multi-unit, Training and developing, Great Motivator, Great people skills, Building Clientele, Team-orientated, Styling, Inventory Control, Multi-Unit Management, Leadership, P&L Management, Cosmetology, Product Knowledge, Training, Hiring Employees, Inventory Management, Time Management, Beauty Industry, Customer Retention, Hair Care, Sales, Merchandising, Loss Prevention, Hiring, Recruiting, P&L, New Store Development, Customer Service, Retail, Visual Merchandising, Customer Satisfaction, Store Management, Planograms, New Store Openings, Management, Coaching, Team Building
Education
Las Positas College 2012 — 2014
Psychology
Federico Beauty Institute 2000 — 2001
Cosmetology License, Cosmetology, Barber/Styling, and Nail Instructor
Tri-valley haven
Tri-valley haven
Bethany Hill Bethany Hill's StarTek Experience October 2008 - May 2010
Job Customer Support Specialist
Industry Consumer Services
Experience
Staffmark August 2013 - Present
Avon February 2012 - Present
Kohl's Department Stores August 2012 - January 2013
Heritage Company April 2011 - May 2011
StarTek October 2008 - May 2010
Dillard's Clearance Center August 2007 - February 2008
Christopher & Banks March 2006 - August 2007
Skills
Customer Service, Sales, Fundraising, Event Planning, Team Building, Coaching, Inventory Management, Accounts Receivable, Time Management, Microsoft Word, Highly resourceful, Project Coordination, Process Improvement, Outlook, Strategic Planning, Team Leadership, Social Media Marketing, Customer Satisfaction, Customer Experience, Call Centers, Data Entry, Leadership, Training, Social Networking, Management, PowerPoint
Education
Arkansas State University 2003 — 2008
Bachelor of Science (B.S.), Interdisciplinary Studies
Staffmark August 2013 - Present
Avon February 2012 - Present
Kohl's Department Stores August 2012 - January 2013
Heritage Company April 2011 - May 2011
StarTek October 2008 - May 2010
Dillard's Clearance Center August 2007 - February 2008
Christopher & Banks March 2006 - August 2007
Skills
Customer Service, Sales, Fundraising, Event Planning, Team Building, Coaching, Inventory Management, Accounts Receivable, Time Management, Microsoft Word, Highly resourceful, Project Coordination, Process Improvement, Outlook, Strategic Planning, Team Leadership, Social Media Marketing, Customer Satisfaction, Customer Experience, Call Centers, Data Entry, Leadership, Training, Social Networking, Management, PowerPoint
Education
Arkansas State University 2003 — 2008
Bachelor of Science (B.S.), Interdisciplinary Studies
Lori Lee Griffin Lori Lee Griffin's StarTek Experience 2008 - 2009
Job Executive Assistant, Business Office Management, Customer/Client Support.
Industry Executive Office
Experience
SubTeach USA 2015 - Present
To be announced January 2014 - Present
Sutherland Global Services 2010 - 2014
StarTek 2008 - 2009
Independent Contractor December 2007 - June 2008
Legal Aid of Arkansas 2000 - 2004
Skills
Transcription, Dictation, Data Entry, typing, World Class Customer..., Problem Solving, Event Planning, Travel Planning, Appointment Scheduling, Calendar Planning, Accounting, Payroll, Multi Tasking, Prioritize Workload, Technical Support, Windows, Computer Network..., Office Management, Computer Hardware, Computer Repair, Computer Maintenance, Software Installation, Wireless Networking, Home Offices, Team Management, Quality Assurance, Customer Support, Recruiting, Attrition, Telemarketing, Customer Satisfaction, Workforce Management, Software Documentation, Microsoft Office 2007, Hardware Support, Lotus Notes, BPO, Troubleshooting, Microsoft Office, Training, Active Directory, Process Improvement, Windows Server, Transition Management, Team Leadership, Coaching, Team Building, Help Desk Support, Customer Service, Management
Education
Arkansas State University 2015 — 2017
Bachelor’s Degree, English Language and Literature/Letters, 7-12
Arkansas State University 1992 — 2007
Bachelor of Business Administration (BBA), Business
Arkansas State University 1992 — 1995
Paralegal Certification, Business
SubTeach USA 2015 - Present
To be announced January 2014 - Present
Sutherland Global Services 2010 - 2014
StarTek 2008 - 2009
Independent Contractor December 2007 - June 2008
Legal Aid of Arkansas 2000 - 2004
Skills
Transcription, Dictation, Data Entry, typing, World Class Customer..., Problem Solving, Event Planning, Travel Planning, Appointment Scheduling, Calendar Planning, Accounting, Payroll, Multi Tasking, Prioritize Workload, Technical Support, Windows, Computer Network..., Office Management, Computer Hardware, Computer Repair, Computer Maintenance, Software Installation, Wireless Networking, Home Offices, Team Management, Quality Assurance, Customer Support, Recruiting, Attrition, Telemarketing, Customer Satisfaction, Workforce Management, Software Documentation, Microsoft Office 2007, Hardware Support, Lotus Notes, BPO, Troubleshooting, Microsoft Office, Training, Active Directory, Process Improvement, Windows Server, Transition Management, Team Leadership, Coaching, Team Building, Help Desk Support, Customer Service, Management
Education
Arkansas State University 2015 — 2017
Bachelor’s Degree, English Language and Literature/Letters, 7-12
Arkansas State University 1992 — 2007
Bachelor of Business Administration (BBA), Business
Arkansas State University 1992 — 1995
Paralegal Certification, Business
Courtney Hyde Courtney Hyde's StarTek Experience May 2013 - Present
Job Medical Assistant looking for opportunity
Industry Individual & Family Services
Experience
STARTEK May 2013 - Present
Unemployed Seeking work March 2013 - Present
Petersen Child Development Center June 2011 - January 2012
Helemano Military Reservation Child Development Center 2012 - 2012
Schofield Barracks Bowling Center April 2009 - January 2010
Lowe's Home Improvement January 2008 - December 2008
Payless ShoeSource December 2005 - February 2007
Kmart Corporation March 2005 - December 2005
Skills
Microsoft Office, Typing 61 wpm, Research, Internet Savvy, Negotiation, Creativity, Event Planning, Lesson Planning, Appointment Scheduling, Time Management, Reading, Writing, meeting deadlines, Social Perceptiveness, Coordination
Education
Los Angeles County College of Nursing and Allied Health 2011 — 2013
Certificate, Medical Terminology for Administrative Assisting, 85.37%
Los Angeles County College of Nursing and Allied Health 2011 — 2013
Certificate, Medical Administrative Assisting v.2, 79.83%
Los Angeles County College of Nursing and Allied Health 2011 — 2013
Certificate, Electronic Health Records, 95%
Los Angeles County College of Nursing and Allied Health 2011 — 2013
Certificate, Medical Billing Technology v.2, 88.5%
STARTEK May 2013 - Present
Unemployed Seeking work March 2013 - Present
Petersen Child Development Center June 2011 - January 2012
Helemano Military Reservation Child Development Center 2012 - 2012
Schofield Barracks Bowling Center April 2009 - January 2010
Lowe's Home Improvement January 2008 - December 2008
Payless ShoeSource December 2005 - February 2007
Kmart Corporation March 2005 - December 2005
Skills
Microsoft Office, Typing 61 wpm, Research, Internet Savvy, Negotiation, Creativity, Event Planning, Lesson Planning, Appointment Scheduling, Time Management, Reading, Writing, meeting deadlines, Social Perceptiveness, Coordination
Education
Los Angeles County College of Nursing and Allied Health 2011 — 2013
Certificate, Medical Terminology for Administrative Assisting, 85.37%
Los Angeles County College of Nursing and Allied Health 2011 — 2013
Certificate, Medical Administrative Assisting v.2, 79.83%
Los Angeles County College of Nursing and Allied Health 2011 — 2013
Certificate, Electronic Health Records, 95%
Los Angeles County College of Nursing and Allied Health 2011 — 2013
Certificate, Medical Billing Technology v.2, 88.5%
Patrick John Pablo Patrick John Pablo's StarTek Experience January 2014 - September 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Ingram Micro April 2015 - Present
SHORE Solutions Inc. September 2014 - January 2015
STARTEK January 2014 - September 2014
Sutherland Global Services September 2008 - December 2013
Education
Dr.Yanga's Colleges Inc.
Bachelor of Science (BS), Nursing
Ingram Micro April 2015 - Present
SHORE Solutions Inc. September 2014 - January 2015
STARTEK January 2014 - September 2014
Sutherland Global Services September 2008 - December 2013
Education
Dr.Yanga's Colleges Inc.
Bachelor of Science (BS), Nursing
Lacey Vance's StarTek Experience May 2008 - September 2011
Job US Recruitment Supervisor
Industry Oil & Energy
Experience
Calfrac Well Services April 2013 - Present
Calfrac Well Services October 2011 - April 2013
StarTek May 2008 - September 2011
Optus Inc January 2007 - May 2008
Arkansas State University May 2007 - October 2007
Skills
Recruiting, College Recruiting, Sourcing, Recruitment Advertising, Public Relations, Applicant Tracking..., Internet Recruiting, Marketing Communications, Hiring
Education
Arkansas State University
Bachelor of Science, Marketing, Marketing Management
Calfrac Well Services April 2013 - Present
Calfrac Well Services October 2011 - April 2013
StarTek May 2008 - September 2011
Optus Inc January 2007 - May 2008
Arkansas State University May 2007 - October 2007
Skills
Recruiting, College Recruiting, Sourcing, Recruitment Advertising, Public Relations, Applicant Tracking..., Internet Recruiting, Marketing Communications, Hiring
Education
Arkansas State University
Bachelor of Science, Marketing, Marketing Management
Corby Spicer Corby Spicer's StarTek Experience January 2009 - March 2012
Job Strategic Account Representative
Industry Telecommunications
Experience
Optus Communications March 2013 - May 2015
STARTEK January 2009 - March 2012
GLOBAL AG COMPONENTS 2006 - 2009
Skills
Sales, Customer service, Warhouse Management, Customer Service, Telecommunications, Call Centers, Customer Satisfaction, Marketing Strategy, Troubleshooting, Contact Centers, Unified Communications, Account Management, Avaya, Sales Management, Customer Experience, Vendor Management, New Business Development, VoIP, Telephony, Channel Partners, Business Development, Sales Process, Networking, T1, Product Management, Professional Services, Direct Sales, Management, B2B, SIP Trunking, Cisco Technologies, Technical Support, IP, Customer Retention, Managed Services, Wireless, Selling, Cold Calling, MPLS, Salesforce.com, Team Leadership, WAN, IP PBX, Avaya Technologies
Education
Arkansas State University
CRIMINAL JUSTICE
Arkansas State University
Associate's degree, Criminal Justice and Corrections
Optus Communications March 2013 - May 2015
STARTEK January 2009 - March 2012
GLOBAL AG COMPONENTS 2006 - 2009
Skills
Sales, Customer service, Warhouse Management, Customer Service, Telecommunications, Call Centers, Customer Satisfaction, Marketing Strategy, Troubleshooting, Contact Centers, Unified Communications, Account Management, Avaya, Sales Management, Customer Experience, Vendor Management, New Business Development, VoIP, Telephony, Channel Partners, Business Development, Sales Process, Networking, T1, Product Management, Professional Services, Direct Sales, Management, B2B, SIP Trunking, Cisco Technologies, Technical Support, IP, Customer Retention, Managed Services, Wireless, Selling, Cold Calling, MPLS, Salesforce.com, Team Leadership, WAN, IP PBX, Avaya Technologies
Education
Arkansas State University
CRIMINAL JUSTICE
Arkansas State University
Associate's degree, Criminal Justice and Corrections
Karen Sheets Karen Sheets's StarTek Experience May 2011 - April 2012
Job Payroll Specialist at US Renal Care, Inc.
Industry Medical Practice
Experience
US Renal Care, Inc. May 2012 - Present
StarTek May 2011 - April 2012
StarTek May 2010 - May 2011
StarTek November 2009 - April 2010
Williams Baptist College November 2006 - September 2009
Walmart March 2000 - November 2006
Skills
Applicant Tracking..., Budgets, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Data Entry, Employee Benefits, Employee Engagement, Employee Relations, Hiring, Human Resources, Interviews, Leadership, Microsoft Office, New Hire Orientations, Onboarding, Payroll, Process Improvement, Recruiting, Time Management, Training, Workforce Management
Education
Arkansas State University 1995 — 2001
Bachelor of Science in Agricultural Business, Marketing and Management
US Renal Care, Inc. May 2012 - Present
StarTek May 2011 - April 2012
StarTek May 2010 - May 2011
StarTek November 2009 - April 2010
Williams Baptist College November 2006 - September 2009
Walmart March 2000 - November 2006
Skills
Applicant Tracking..., Budgets, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Data Entry, Employee Benefits, Employee Engagement, Employee Relations, Hiring, Human Resources, Interviews, Leadership, Microsoft Office, New Hire Orientations, Onboarding, Payroll, Process Improvement, Recruiting, Time Management, Training, Workforce Management
Education
Arkansas State University 1995 — 2001
Bachelor of Science in Agricultural Business, Marketing and Management
Faith Foote Faith Foote's StarTek Experience November 2013 - May 2015
Job Quality Supervisor at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK November 2013 - May 2015
Sprint August 2010 - November 2013
Spa at 10 North February 2007 - September 2011
Convergys February 1998 - January 2004
Skills
Customer Service, Management, Leadership, Public Speaking, Team Building, Sales, Customer Satisfaction, Call Centers, Troubleshooting, Strategic Planning, Research, Microsoft Excel, Operations Management, Customer Retention, Teaching, Account Management, Process Improvement, Training
Education
Central State Massage Academy 2007 — 2008
Massage Therapy
Metro Technology Centers 2005 — 2006
Manicurist
Westmoore High School 1991 — 1994
High school diploma
STARTEK November 2013 - May 2015
Sprint August 2010 - November 2013
Spa at 10 North February 2007 - September 2011
Convergys February 1998 - January 2004
Skills
Customer Service, Management, Leadership, Public Speaking, Team Building, Sales, Customer Satisfaction, Call Centers, Troubleshooting, Strategic Planning, Research, Microsoft Excel, Operations Management, Customer Retention, Teaching, Account Management, Process Improvement, Training
Education
Central State Massage Academy 2007 — 2008
Massage Therapy
Metro Technology Centers 2005 — 2006
Manicurist
Westmoore High School 1991 — 1994
High school diploma
Candace Cornelius's StarTek Experience September 2008 - October 2009
Job Inside Sales Storage Specialist at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard April 2015 - Present
Ritter Communications July 2013 - March 2015
Ashley Furniture Home Store October 2012 - June 2013
University Directories May 2012 - August 2012
Professional Credit Management, Inc March 2011 - May 2012
NEA Baptist Clinic Woodsprings November 2009 - June 2010
StarTek September 2008 - October 2009
Skills
Customer Service, Training, Leadership, Data Entry, Microsoft Office, Sales Presentations, Sales, Customer Satisfaction, Team Leadership, Telephone Skills, Team Building, Time Management, Customer Support, Social Networking, Social Media, Microsoft Excel, Technical Writing, Strategic Communications, Economics, Event Planning, Troubleshooting, Advertising, Strategic Planning, Customer Experience, Inside Sales, Customer-focused Service, Cold Calling, Call Centers, Broadband, Prospect Research, Quality Assurance, Sales Prospecting, Direct Sales, Employee Training, Account Management, Salesforce.com, Public Speaking, PowerPoint
Education
Arkansas State University 2006 — 2012
Bachelor of Arts (BA), Political Science and Government
Bearden High School 2002 — 2006
HS Diploma
Hewlett-Packard April 2015 - Present
Ritter Communications July 2013 - March 2015
Ashley Furniture Home Store October 2012 - June 2013
University Directories May 2012 - August 2012
Professional Credit Management, Inc March 2011 - May 2012
NEA Baptist Clinic Woodsprings November 2009 - June 2010
StarTek September 2008 - October 2009
Skills
Customer Service, Training, Leadership, Data Entry, Microsoft Office, Sales Presentations, Sales, Customer Satisfaction, Team Leadership, Telephone Skills, Team Building, Time Management, Customer Support, Social Networking, Social Media, Microsoft Excel, Technical Writing, Strategic Communications, Economics, Event Planning, Troubleshooting, Advertising, Strategic Planning, Customer Experience, Inside Sales, Customer-focused Service, Cold Calling, Call Centers, Broadband, Prospect Research, Quality Assurance, Sales Prospecting, Direct Sales, Employee Training, Account Management, Salesforce.com, Public Speaking, PowerPoint
Education
Arkansas State University 2006 — 2012
Bachelor of Arts (BA), Political Science and Government
Bearden High School 2002 — 2006
HS Diploma
Kami Morales Stanley's StarTek Experience August 2003 - February 2008
Job Coordinator at Elite Administration
Industry Insurance
Experience
Elite Administration March 2013 - Present
American Home Patient April 2012 - March 2013
QBE FIRST April 2011 - April 2012
Aflac October 2009 - November 2010
StarTek August 2003 - February 2008
Skills
Office Management, Working under deadlines, Self Management, Time Management, Process managing, Customer service, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Main Frame based..., Basic accounting, Data Entry, Management, Leadership, Customer Service
Education
Intellitec College-Grand Junction 2001 — 2003
Associate's degree, Business Administration and Management, General
Elite Administration March 2013 - Present
American Home Patient April 2012 - March 2013
QBE FIRST April 2011 - April 2012
Aflac October 2009 - November 2010
StarTek August 2003 - February 2008
Skills
Office Management, Working under deadlines, Self Management, Time Management, Process managing, Customer service, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Main Frame based..., Basic accounting, Data Entry, Management, Leadership, Customer Service
Education
Intellitec College-Grand Junction 2001 — 2003
Associate's degree, Business Administration and Management, General
Carol Buntenbah Carol Buntenbah's StarTek Experience January 2010 - March 2011
Job Tech Ops at Comcast Business
Industry Telecommunications
Experience
Comcast Business August 2015 - Present
Dish Network July 2011 - July 2015
StarTek January 2010 - March 2011
Skills
Customer Service, Customer Satisfaction, Team Management, Team Building, Training, Management, Long-term Customer..., Customer Retention, Customer Experience, CRM, Accounting, Telecommunications, Team Leadership, Coaching, Mentoring, Team Mentoring, Fraud Detection, Business Process..., Process Improvement, Project Management, Microsoft Office
Education
Arapahoe Community College
Associate's Degree, Associate of Arts in Business
Palisade High School
Comcast Business August 2015 - Present
Dish Network July 2011 - July 2015
StarTek January 2010 - March 2011
Skills
Customer Service, Customer Satisfaction, Team Management, Team Building, Training, Management, Long-term Customer..., Customer Retention, Customer Experience, CRM, Accounting, Telecommunications, Team Leadership, Coaching, Mentoring, Team Mentoring, Fraud Detection, Business Process..., Process Improvement, Project Management, Microsoft Office
Education
Arapahoe Community College
Associate's Degree, Associate of Arts in Business
Palisade High School
Christopher Marrs's StarTek Experience July 2008 - January 2012
Job Customer Sevice Representative
Industry Telecommunications
Experience
TeleTech May 2015 - Present
Fed ex March 2015 - Present
GEICO June 2014 - February 2015
PepsiCo March 2012 - May 2014
startek July 2008 - January 2012
Skills
Conflict Resolution, Listening Skills, Excellent Communication..., General Office Skills, Computer Savvy, Great Customer Service, Adaptability, Fast Learner, Multi Tasking, Energetic team player, Great Positive Attitude, Training Development, Telecommunication Skills, Strategic Sales, Strategic Planning, Coaching, Workforce Management, Customer Service, Customer Satisfaction, Call Center, Employee Training, Customer Experience, Call Centers, Time Management, Leadership, Employee Relations, Team Leadership, Operations Management, Performance Management, Customer Retention, Team Building, Telecommunications, Supervisory Experience, Supervisory Skills, Hiring, Account Management, CRM, Process Improvement, Training, Sales Operations, BPO, Quality Assurance, Vendor Management
Education
Arkansas State University 2002 — 2004
Physical Therapy/Therapist, 3.3
TeleTech May 2015 - Present
Fed ex March 2015 - Present
GEICO June 2014 - February 2015
PepsiCo March 2012 - May 2014
startek July 2008 - January 2012
Skills
Conflict Resolution, Listening Skills, Excellent Communication..., General Office Skills, Computer Savvy, Great Customer Service, Adaptability, Fast Learner, Multi Tasking, Energetic team player, Great Positive Attitude, Training Development, Telecommunication Skills, Strategic Sales, Strategic Planning, Coaching, Workforce Management, Customer Service, Customer Satisfaction, Call Center, Employee Training, Customer Experience, Call Centers, Time Management, Leadership, Employee Relations, Team Leadership, Operations Management, Performance Management, Customer Retention, Team Building, Telecommunications, Supervisory Experience, Supervisory Skills, Hiring, Account Management, CRM, Process Improvement, Training, Sales Operations, BPO, Quality Assurance, Vendor Management
Education
Arkansas State University 2002 — 2004
Physical Therapy/Therapist, 3.3
Sarah Falcon Sarah Falcon's StarTek Experience August 2003 - October 2004
Job Academic Support Coordinator
Industry Higher Education
Experience
Colorado State University April 2013 - Present
Colorado State University July 2007 - April 2013
Colorado Mesa University October 2004 - July 2007
StarTek August 2003 - October 2004
University of North Texas November 2001 - June 2003
Skills
Higher Education, Public Speaking, Leadership, Matlab, PowerPoint, Research, Event Planning, Microsoft Excel, Microsoft Word, Microsoft Office
Education
Colorado State University 2014 — 2017
Master of Education (M.Ed.), Education & Human Resource Studies: Adult Education and Training
Agnes Scott College
Bachelor of Arts (B.A.), English Literature/Creative Writing
University of North Texas
Colorado State University April 2013 - Present
Colorado State University July 2007 - April 2013
Colorado Mesa University October 2004 - July 2007
StarTek August 2003 - October 2004
University of North Texas November 2001 - June 2003
Skills
Higher Education, Public Speaking, Leadership, Matlab, PowerPoint, Research, Event Planning, Microsoft Excel, Microsoft Word, Microsoft Office
Education
Colorado State University 2014 — 2017
Master of Education (M.Ed.), Education & Human Resource Studies: Adult Education and Training
Agnes Scott College
Bachelor of Arts (B.A.), English Literature/Creative Writing
University of North Texas
Dave Holbrook Dave Holbrook's StarTek Experience July 2010 - December 2010
Job Mobile Apps Development & Unmanned Aerial Vehicle (Drones) Instructor
Industry Information Technology and Services
Experience
Northeast Arkansas Career & Technology Center June 2015 - Present
Xahama Solutions December 2002 - Present
Arkansas State University June 2014 - June 2015
NEA Baptist Clinic January 2013 - May 2013
Teleflora January 2011 - April 2011
StarTek July 2010 - December 2010
Royal Purple, Inc. August 2006 - February 2009
Continental Utility Solutions Inc August 2005 - July 2006
Southern Bank of Commerce June 2003 - June 2005
Manufacturing Resources Group January 1998 - November 2002
Skills
SharePoint, Databases, SQL, XML, Software Development, MySQL, Project Management, Software Documentation, ERP, Operating Systems, CSS, ASP.NET, PHP, HTML, Networking, Microsoft SQL Server, Access, Customer Service, Visual Basic, Crystal Reports, Web Applications, Documentation, TCP/IP, Adobe Creative Suite, Flash, Business Analysis, E-commerce, VB.NET, Visual Studio, SEO, JavaScript, jQuery, Programming, SDLC, Training, Database Administration, Dreamweaver, Database Design, Software Project..., Web Development, SAS E-Miner, Oracle, Security, C#
Education
Arkansas State University 2014 — 2015
Master of Business Administration (M.B.A.), Management Information Systems, General, 3.5 GPA
Arkansas State University 2011 — 2014
Bachelor's Degree, Computer and Information Technology, 3.88 GPA (Since returning to school Fall 2011)
University of Phoenix 2009 — 2010
none, Information Technology
Brookhaven Community College 1985 — 1986
none, Information Technology
Arkansas State University 1975 — 1980
none, Information Technology
Paragould High School 1970 — 1975
Diploma, General
Northeast Arkansas Career & Technology Center June 2015 - Present
Xahama Solutions December 2002 - Present
Arkansas State University June 2014 - June 2015
NEA Baptist Clinic January 2013 - May 2013
Teleflora January 2011 - April 2011
StarTek July 2010 - December 2010
Royal Purple, Inc. August 2006 - February 2009
Continental Utility Solutions Inc August 2005 - July 2006
Southern Bank of Commerce June 2003 - June 2005
Manufacturing Resources Group January 1998 - November 2002
Skills
SharePoint, Databases, SQL, XML, Software Development, MySQL, Project Management, Software Documentation, ERP, Operating Systems, CSS, ASP.NET, PHP, HTML, Networking, Microsoft SQL Server, Access, Customer Service, Visual Basic, Crystal Reports, Web Applications, Documentation, TCP/IP, Adobe Creative Suite, Flash, Business Analysis, E-commerce, VB.NET, Visual Studio, SEO, JavaScript, jQuery, Programming, SDLC, Training, Database Administration, Dreamweaver, Database Design, Software Project..., Web Development, SAS E-Miner, Oracle, Security, C#
Education
Arkansas State University 2014 — 2015
Master of Business Administration (M.B.A.), Management Information Systems, General, 3.5 GPA
Arkansas State University 2011 — 2014
Bachelor's Degree, Computer and Information Technology, 3.88 GPA (Since returning to school Fall 2011)
University of Phoenix 2009 — 2010
none, Information Technology
Brookhaven Community College 1985 — 1986
none, Information Technology
Arkansas State University 1975 — 1980
none, Information Technology
Paragould High School 1970 — 1975
Diploma, General
Adelina Garcia-Murphy's StarTek Experience March 2015 - Present
Job Executive Assistant at STARTEK
Industry Executive Office
Experience
STARTEK March 2015 - Present
Oppenheimer Funds April 2013 - March 2015
D2R Solutions, LLC July 2012 - April 2013
CIBER, Inc. 2010 - 2011
Under Armour November 2009 - November 2010
Avant Garde Technology Systems, Inc. October 2007 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Executive Calendar..., Board of Directors..., Expense Report..., Keyboard Skills, PeopleSoft, FINRA, SAMI, Salesforce.com, Dealer Master by..., Coordinating Events, Multi Tasking, Travel Planning, Budget, Meeting Planning for..., Organizational..., Budgets, Expense Management
Education
Arapahoe Community College 2015 — 2018
Currently attending
Barnes Business College 1988 — 1989
Administrative Technolody
STARTEK March 2015 - Present
Oppenheimer Funds April 2013 - March 2015
D2R Solutions, LLC July 2012 - April 2013
CIBER, Inc. 2010 - 2011
Under Armour November 2009 - November 2010
Avant Garde Technology Systems, Inc. October 2007 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Executive Calendar..., Board of Directors..., Expense Report..., Keyboard Skills, PeopleSoft, FINRA, SAMI, Salesforce.com, Dealer Master by..., Coordinating Events, Multi Tasking, Travel Planning, Budget, Meeting Planning for..., Organizational..., Budgets, Expense Management
Education
Arapahoe Community College 2015 — 2018
Currently attending
Barnes Business College 1988 — 1989
Administrative Technolody
Kris Witt's StarTek Experience April 1998 - July 1998
Job Information Technology and Services
Industry Information Technology and Services
Experience
Insight Global January 2012 - March 2012
EchoStar Corporation February 2002 - April 2002
Protocol November 2001 - January 2002
MCI Telecom August 2001 - October 2001
AT&T Broadband July 1998 - June 2001
StarTek April 1998 - July 1998
Skills
Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Outlook, Software Installation, CompTIA A+, Microsoft Technology..., Microsoft Technologies, Customer Service, Ten Key, Executive Search, Sales, Network Design, Network Administration
Education
Metropolitan State University of Denver 2005 — 2014
Bachelor of Science (BS), Computer Systems Networking and Telecommunications
Arapahoe Community College 2003 — 2005
Insight Global January 2012 - March 2012
EchoStar Corporation February 2002 - April 2002
Protocol November 2001 - January 2002
MCI Telecom August 2001 - October 2001
AT&T Broadband July 1998 - June 2001
StarTek April 1998 - July 1998
Skills
Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Outlook, Software Installation, CompTIA A+, Microsoft Technology..., Microsoft Technologies, Customer Service, Ten Key, Executive Search, Sales, Network Design, Network Administration
Education
Metropolitan State University of Denver 2005 — 2014
Bachelor of Science (BS), Computer Systems Networking and Telecommunications
Arapahoe Community College 2003 — 2005
Harry Conrad's StarTek Experience August 2001 - October 2008
Job Retail Sales Associate at Suddenlink Communications
Industry Security and Investigations
Experience
Suddenlink Communications February 2015 - Present
Corrections Corporation of America September 2013 - Present
AlliedBarton Security Services May 2013 - Present
AT&T November 2008 - Present
StarTek August 2001 - October 2008
Skills
Wireless, Telecommunications, Direct Sales, Solution Selling, VoIP, Managed Services, Customer Retention, Mobile Devices, Call Centers, Customer Experience, Unified Communications, Sales Operations, Customer Satisfaction, Customer Service, Leadership, Microsoft Excel, Marketing, Microsoft Office, Public Speaking, Sales, Salesforce.com, Strategic Planning
Education
American InterContinental University 2006 — 2007
Master of Business Administration (MBA), Marketing
American InterContinental University 2004 — 2006
Bachelor of Fine Arts (BFA), Design and Visual Communications, General
Suddenlink Communications February 2015 - Present
Corrections Corporation of America September 2013 - Present
AlliedBarton Security Services May 2013 - Present
AT&T November 2008 - Present
StarTek August 2001 - October 2008
Skills
Wireless, Telecommunications, Direct Sales, Solution Selling, VoIP, Managed Services, Customer Retention, Mobile Devices, Call Centers, Customer Experience, Unified Communications, Sales Operations, Customer Satisfaction, Customer Service, Leadership, Microsoft Excel, Marketing, Microsoft Office, Public Speaking, Sales, Salesforce.com, Strategic Planning
Education
American InterContinental University 2006 — 2007
Master of Business Administration (MBA), Marketing
American InterContinental University 2004 — 2006
Bachelor of Fine Arts (BFA), Design and Visual Communications, General
Preston Sumner Preston Sumner's StarTek Experience June 1987 - December 2004
Job President at CEO Focus of Nevada
Industry Management Consulting
Experience
CEO Focus of Nevada March 2015 - Present
Antifragile Solutions January 2005 - Present
StarTek June 1987 - December 2004
Merrick & Company January 1995 - February 1997
Stephenson Merchant Banking 1986 - December 1994
Rocky Mountain Ventures 1983 - 1986
United Bank of Denver (now Wells Fargo) 1975 - 1983
Skills
Strategy, Management, Business Planning, Strategic Planning, Entrepreneurship, Leadership, Start-ups, Business Development, Mergers & Acquisitions, Finance, Process Improvement, Business Process..., Private Equity, Operations Management, Team Building, Project Management, Consulting, Outsourcing, Investments, Portfolio Management, Mergers, Competitive Analysis, BPO, Lean Management, Continuous Improvement
Education
ABA Stonier Graduate School of Banking 1979 — 1982
Graduate, Commercial Banking
University of Minnesota - Carlson School of Management 1972 — 1974
BSBA, Finance
CEO Focus of Nevada March 2015 - Present
Antifragile Solutions January 2005 - Present
StarTek June 1987 - December 2004
Merrick & Company January 1995 - February 1997
Stephenson Merchant Banking 1986 - December 1994
Rocky Mountain Ventures 1983 - 1986
United Bank of Denver (now Wells Fargo) 1975 - 1983
Skills
Strategy, Management, Business Planning, Strategic Planning, Entrepreneurship, Leadership, Start-ups, Business Development, Mergers & Acquisitions, Finance, Process Improvement, Business Process..., Private Equity, Operations Management, Team Building, Project Management, Consulting, Outsourcing, Investments, Portfolio Management, Mergers, Competitive Analysis, BPO, Lean Management, Continuous Improvement
Education
ABA Stonier Graduate School of Banking 1979 — 1982
Graduate, Commercial Banking
University of Minnesota - Carlson School of Management 1972 — 1974
BSBA, Finance
Barbara Rongey Barbara Rongey's StarTek Experience November 2013 - Present
Job Gogo Agent at STARTEK
Industry Hospital & Health Care
Experience
STARTEK November 2013 - Present
Home Instead Senior Care February 2013 - November 2013
BrightStar Care May 2012 - August 2012
Skills
Microsoft Office, Social Media, PowerPoint, Social Networking, Customer Service
Education
Aims Community College 2012 — 2015
Certificate (2011), finished prerequites toward Radiology Tech Program (2013), Accounting, 3.87
Baker College of Muskegon 1972 — 1974
Accounting
STARTEK November 2013 - Present
Home Instead Senior Care February 2013 - November 2013
BrightStar Care May 2012 - August 2012
Skills
Microsoft Office, Social Media, PowerPoint, Social Networking, Customer Service
Education
Aims Community College 2012 — 2015
Certificate (2011), finished prerequites toward Radiology Tech Program (2013), Accounting, 3.87
Baker College of Muskegon 1972 — 1974
Accounting
Auden Lasso-Chavez Auden Lasso-Chavez's StarTek Experience August 2006 - March 2008
Job Tech Support at Startek Inc.
Industry Information Services
Experience
Startek Inc. November 2014 - Present
Hewlett-Packard May 2014 - October 2014
Xerox May 2014 - August 2014
IBM August 2012 - April 2014
USDA July 2011 - May 2012
IBM September 2010 - July 2011
IBM February 2010 - September 2010
Webroot July 2009 - November 2009
IBM March 2008 - July 2009
StarTek August 2006 - March 2008
Skills
Active Directory, Troubleshooting, Technical Support, Windows, Outlook, Windows XP, Help Desk Support, VPN, Dell Computers, Lotus Notes, Computer Hardware, XP, Data Entry, Access, Software Documentation, Networking, Technical Writing, Network Administration, Recruiting, Customer Service, ITIL Certified
Education
Aims Community College 2004 — 2005
Associates Degree, Computer Information Systems
Aims Community College 2002 — 2003
Computer Science, Computer Information Systems
Startek Inc. November 2014 - Present
Hewlett-Packard May 2014 - October 2014
Xerox May 2014 - August 2014
IBM August 2012 - April 2014
USDA July 2011 - May 2012
IBM September 2010 - July 2011
IBM February 2010 - September 2010
Webroot July 2009 - November 2009
IBM March 2008 - July 2009
StarTek August 2006 - March 2008
Skills
Active Directory, Troubleshooting, Technical Support, Windows, Outlook, Windows XP, Help Desk Support, VPN, Dell Computers, Lotus Notes, Computer Hardware, XP, Data Entry, Access, Software Documentation, Networking, Technical Writing, Network Administration, Recruiting, Customer Service, ITIL Certified
Education
Aims Community College 2004 — 2005
Associates Degree, Computer Information Systems
Aims Community College 2002 — 2003
Computer Science, Computer Information Systems
Kellie Holmes Kellie Holmes's StarTek Experience June 2008 - April 2011
Job Marketing Director at Be A Bombshell Cosmetics
Industry Design
Experience
Be A Bombshell Cosmetics February 2015 - Present
I.O. Metro March 2012 - February 2015
Sunbelt Finance LLC April 2011 - March 2012
StarTek June 2008 - April 2011
Skills
Recruiting, Human Resources, Customer Service, Call Centers, Business Development, Performance Management, Temporary Placement, Employee Relations, Leadership, Management, Interviews, Training, System Administration, Customer Satisfaction, Payroll, Employee Benefits, Sourcing, Sales, Coaching, Analysis, New Hire Orientations, Interior Design, Advertising, Finance, Account Management, Administration
Education
Arkansas State University 2001 — 2006
Bachelor of Science, Interdisciplinary Studies; Health, Physical Education, and Radio/Television
Be A Bombshell Cosmetics February 2015 - Present
I.O. Metro March 2012 - February 2015
Sunbelt Finance LLC April 2011 - March 2012
StarTek June 2008 - April 2011
Skills
Recruiting, Human Resources, Customer Service, Call Centers, Business Development, Performance Management, Temporary Placement, Employee Relations, Leadership, Management, Interviews, Training, System Administration, Customer Satisfaction, Payroll, Employee Benefits, Sourcing, Sales, Coaching, Analysis, New Hire Orientations, Interior Design, Advertising, Finance, Account Management, Administration
Education
Arkansas State University 2001 — 2006
Bachelor of Science, Interdisciplinary Studies; Health, Physical Education, and Radio/Television
Dahlia Robbins Dahlia Robbins's StarTek Experience December 2007 - January 2008
Job Experienced Medical Secretary
Industry Hospital & Health Care
Experience
Girling Health Care October 2012 - Present
Advanced Vision Care June 2012 - September 2012
StarTek December 2007 - January 2008
Citizens Medical Center May 2002 - October 2005
Skills
Home Care, Medicaid, Healthcare, Medicare, Hospitals, HIPAA, Social Services, Medical Terminology, EMR, Medical Records, Healthcare Information..., Customer Service, Compliance, Leadership, Volunteering, Group Work, Sales, Quality Patient Care, Management, Patient Advocacy, Public Speaking, Team Building, Microsoft Word
Education
DeVry University 2015 — 2017
Bachelor's Degree, Health/Health Care Administration/Management
American InterContinental University 2005 — 2006
Associate of Arts (A.A.), Business Administration and Management, General
Girling Health Care October 2012 - Present
Advanced Vision Care June 2012 - September 2012
StarTek December 2007 - January 2008
Citizens Medical Center May 2002 - October 2005
Skills
Home Care, Medicaid, Healthcare, Medicare, Hospitals, HIPAA, Social Services, Medical Terminology, EMR, Medical Records, Healthcare Information..., Customer Service, Compliance, Leadership, Volunteering, Group Work, Sales, Quality Patient Care, Management, Patient Advocacy, Public Speaking, Team Building, Microsoft Word
Education
DeVry University 2015 — 2017
Bachelor's Degree, Health/Health Care Administration/Management
American InterContinental University 2005 — 2006
Associate of Arts (A.A.), Business Administration and Management, General
Chris Tuska's StarTek Experience January 2001 - April 2010
Job Senior Sales Engineer at ARRIS
Industry Information Technology and Services
Experience
ARRIS January 2015 - Present
Society of Cable Telecommunications Engineers (SCTE) September 2011 - Present
Rocky Mountain IPv6 Task Force January 2009 - Present
Comcast September 2012 - January 2015
Comcast April 2010 - September 2012
StarTek January 2001 - April 2010
IBM Global Services 2000 - 2001
Telxon 1998 - 2000
AmeriServe 1997 - 1998
United States Air Force 1993 - 1997
Skills
IPv6, CCNP, Perl, PHP, BGP, TCP/IP, OSPF, ATM, IPv4, VoIP, Cisco, Network Security, Security, Troubleshooting, Network Architecture, Data Center, Linux, Routing, DNS, Routers, MPLS, Telecommunications, Switches, Juniper, Network Administration, Network Design, Cisco IOS, Unix, WAN, IP, CCNA, Firewalls, DHCP, Wireless, QoS, C++, Architecture, VPN, Java, VMware, Ethernet, C, Virtualization, RHCE, DOCSIS, Network Engineering, Networking, Routing Protocols, MPLS VPN, EIGRP
Education
Colorado Technical University 2010 — 2016
Masters
Aims Community College 2006 — 2010
CIS
ARRIS January 2015 - Present
Society of Cable Telecommunications Engineers (SCTE) September 2011 - Present
Rocky Mountain IPv6 Task Force January 2009 - Present
Comcast September 2012 - January 2015
Comcast April 2010 - September 2012
StarTek January 2001 - April 2010
IBM Global Services 2000 - 2001
Telxon 1998 - 2000
AmeriServe 1997 - 1998
United States Air Force 1993 - 1997
Skills
IPv6, CCNP, Perl, PHP, BGP, TCP/IP, OSPF, ATM, IPv4, VoIP, Cisco, Network Security, Security, Troubleshooting, Network Architecture, Data Center, Linux, Routing, DNS, Routers, MPLS, Telecommunications, Switches, Juniper, Network Administration, Network Design, Cisco IOS, Unix, WAN, IP, CCNA, Firewalls, DHCP, Wireless, QoS, C++, Architecture, VPN, Java, VMware, Ethernet, C, Virtualization, RHCE, DOCSIS, Network Engineering, Networking, Routing Protocols, MPLS VPN, EIGRP
Education
Colorado Technical University 2010 — 2016
Masters
Aims Community College 2006 — 2010
CIS
Kristl Tyler Kristl Tyler's StarTek Experience November 2004 - June 2007
Job MS BI Architect
Industry Information Technology and Services
Experience
GuruFace.com November 2014 - Present
Bross Group March 2012 - November 2014
NWN Corporation August 2011 - October 2012
EMC March 2010 - August 2011
Bespoke Software July 2009 - February 2010
Zed July 2007 - April 2009
Level 3 July 2007 - September 2007
StarTek November 2004 - June 2007
ShaneCo March 2004 - October 2004
FrontRange March 2003 - December 2003
Skills
SSIS, SQL, Business Intelligence, SSAS 2008, Data Migration, Data Conversion, Data Warehousing, Data Mining, Master Data Management, ETL, Analysis Services, .NET, T-SQL, MDX, Agile Methodologies, Microsoft SQL Server, Business Analysis, Relational Databases, Business Intelligence..., Scrum, Data Modeling, XML, Project Management, SSRS, SharePoint, Databases, Database Design, SDLC, Consulting
Education
Arizona State University 1994 — 1997
Masters, Applied Cognitive Psychology/ Learning and Instructional Technology
Colorado State University 1989 — 1993
B.A., Technical Communications
Bryan High School
Google Cloud Services Training
Google Cloud Services Training
Google Cloud Services Training
GuruFace.com November 2014 - Present
Bross Group March 2012 - November 2014
NWN Corporation August 2011 - October 2012
EMC March 2010 - August 2011
Bespoke Software July 2009 - February 2010
Zed July 2007 - April 2009
Level 3 July 2007 - September 2007
StarTek November 2004 - June 2007
ShaneCo March 2004 - October 2004
FrontRange March 2003 - December 2003
Skills
SSIS, SQL, Business Intelligence, SSAS 2008, Data Migration, Data Conversion, Data Warehousing, Data Mining, Master Data Management, ETL, Analysis Services, .NET, T-SQL, MDX, Agile Methodologies, Microsoft SQL Server, Business Analysis, Relational Databases, Business Intelligence..., Scrum, Data Modeling, XML, Project Management, SSRS, SharePoint, Databases, Database Design, SDLC, Consulting
Education
Arizona State University 1994 — 1997
Masters, Applied Cognitive Psychology/ Learning and Instructional Technology
Colorado State University 1989 — 1993
B.A., Technical Communications
Bryan High School
Google Cloud Services Training
Google Cloud Services Training
Google Cloud Services Training
Stanton Corwin Stanton Corwin's StarTek Experience December 2012 - August 2013
Job Certified Pharmacy Technician at Kroger
Industry Pharmaceuticals
Experience
Kroger February 2015 - Present
CVS Caremark Corporation August 2013 - February 2015
StarTek December 2012 - August 2013
Walgreens June 1999 - February 2012
Skills
Cooking, Piano, American Sign Language, Gardening, PowerPoint skills, Internet, drawing, painting, tennis, Pet care, Housekeeping, PowerPoint, Drawing, Customer Service, Pharmacueticals, Painting, Pharmacy, Retail, Compounding, Data Entry, Cash Register, Time Management, Telephone Skills, Microsoft Word, Management, Pharmaceutical Industry
Education
American InterContinental University 2010 — 2011
Bachelor Fine Arts, Visual Communication focusing on Illustration
University of Phoenix 2006 — 2008
Associate, Business Administration, 3.2
Liberty Christian Academy 1975 — 1989
High School Diploma, General Studies
Kroger February 2015 - Present
CVS Caremark Corporation August 2013 - February 2015
StarTek December 2012 - August 2013
Walgreens June 1999 - February 2012
Skills
Cooking, Piano, American Sign Language, Gardening, PowerPoint skills, Internet, drawing, painting, tennis, Pet care, Housekeeping, PowerPoint, Drawing, Customer Service, Pharmacueticals, Painting, Pharmacy, Retail, Compounding, Data Entry, Cash Register, Time Management, Telephone Skills, Microsoft Word, Management, Pharmaceutical Industry
Education
American InterContinental University 2010 — 2011
Bachelor Fine Arts, Visual Communication focusing on Illustration
University of Phoenix 2006 — 2008
Associate, Business Administration, 3.2
Liberty Christian Academy 1975 — 1989
High School Diploma, General Studies
Melissa Myre Melissa Myre's StarTek Experience March 2003 - February 2005
Job Inside Sales Supervisor, Reliance Protectron
Industry Security and Investigations
Experience
Rogers Communications Inc. February 2005 - February 2012
StarTek March 2003 - February 2005
City of Ottawa 2001 - 2002
Skills
Call Center, Customer Experience, Business Development, Call Centers, Change Management, Coaching, Contact Centers, Customer Satisfaction, Customer Service, Leadership, Management, Performance Management, Telecommunications, Time Management, Workforce Management, CRM, Training
Education
Algonquin College of Applied Arts and Technology
Management Certificate
CEGEP - John Abbott College 1998 — 2000
DEC, Commerce
Rogers Communications Inc. February 2005 - February 2012
StarTek March 2003 - February 2005
City of Ottawa 2001 - 2002
Skills
Call Center, Customer Experience, Business Development, Call Centers, Change Management, Coaching, Contact Centers, Customer Satisfaction, Customer Service, Leadership, Management, Performance Management, Telecommunications, Time Management, Workforce Management, CRM, Training
Education
Algonquin College of Applied Arts and Technology
Management Certificate
CEGEP - John Abbott College 1998 — 2000
DEC, Commerce
David Wischmeier's StarTek Experience January 1996 - June 2000
Job Owner and Founder at WishNet Design, LLC
Industry Information Technology and Services
Experience
Artech (IBM) June 2014 - Present
WishNet Design, LLC January 2012 - Present
Insight Global/IBM February 2010 - February 2014
Highland Management/JBS October 2006 - February 2010
Highland Management/IBM June 2000 - October 2006
StarTek January 1996 - June 2000
Skills
Web Development, Web Design, Graphic Design, Windows, Computer Hardware, Linux, Operating Systems, HTML, CSS, Dreamweaver, PHP, XHTML, CMS, Computer Maintenance, Web 2.0, User Interface Design, Information Architecture, User Experience, SEO, Wordpress, Flash, Fireworks, Web Project Management, Web Content Management, E-commerce, HTML + CSS, XML, Accessibility, Website Development, MySQL, Web Analytics, HTML5, Content Management, cPanel, Application Development, Social Networking, Online Marketing, Technical Writing, User Interface, Social Media Marketing, Joomla, Apache, Usability Design, Usability Testing, Photoshop, Microsoft Excel, Access, Microsoft Publisher, Lotus Notes, IBM Red Hat
Education
Aims Community College 1998 — 1999
n/a, Study of IT for purpose of Certifications, n/a
Artech (IBM) June 2014 - Present
WishNet Design, LLC January 2012 - Present
Insight Global/IBM February 2010 - February 2014
Highland Management/JBS October 2006 - February 2010
Highland Management/IBM June 2000 - October 2006
StarTek January 1996 - June 2000
Skills
Web Development, Web Design, Graphic Design, Windows, Computer Hardware, Linux, Operating Systems, HTML, CSS, Dreamweaver, PHP, XHTML, CMS, Computer Maintenance, Web 2.0, User Interface Design, Information Architecture, User Experience, SEO, Wordpress, Flash, Fireworks, Web Project Management, Web Content Management, E-commerce, HTML + CSS, XML, Accessibility, Website Development, MySQL, Web Analytics, HTML5, Content Management, cPanel, Application Development, Social Networking, Online Marketing, Technical Writing, User Interface, Social Media Marketing, Joomla, Apache, Usability Design, Usability Testing, Photoshop, Microsoft Excel, Access, Microsoft Publisher, Lotus Notes, IBM Red Hat
Education
Aims Community College 1998 — 1999
n/a, Study of IT for purpose of Certifications, n/a
Erin Paul's StarTek Experience October 2014 - Present
Job Recruiting Manager at STARTEK
Industry Consumer Services
Experience
STARTEK October 2014 - Present
Kelly Services March 2014 - October 2014
The Schwan Food Company October 2013 - February 2014
The Schwan Food Company October 2011 - October 2013
The Schwan Food Company June 2011 - November 2011
3M via Adecco December 2010 - June 2011
Adecco August 2010 - November 2010
Direct Source, Inc. December 2008 - August 2010
Direct Source, Inc. July 2008 - November 2008
St. Olaf College July 2007 - May 2008
Skills
Recruiting, Human Resources, Employee Relations, Time Management, Applicant Tracking..., Onboarding, Talent Acquisition, College Recruiting, Sourcing, Technical Recruiting, Talent Management, Customer Service, Policy, Management, Contract Recruitment, Employee Benefits, Employee Engagement, Employee Training, HRIS, Hiring, Internet Recruiting, Interviews, Leadership, Leadership Development, New Hire Orientations, Organizational..., Payroll, Performance Management, Personnel Management, Resume Writing, Sales, Training
Education
Hamline University 2007 — 2009
Masters, Business Administration
Alma College 2001 — 2005
BA, Communications
STARTEK October 2014 - Present
Kelly Services March 2014 - October 2014
The Schwan Food Company October 2013 - February 2014
The Schwan Food Company October 2011 - October 2013
The Schwan Food Company June 2011 - November 2011
3M via Adecco December 2010 - June 2011
Adecco August 2010 - November 2010
Direct Source, Inc. December 2008 - August 2010
Direct Source, Inc. July 2008 - November 2008
St. Olaf College July 2007 - May 2008
Skills
Recruiting, Human Resources, Employee Relations, Time Management, Applicant Tracking..., Onboarding, Talent Acquisition, College Recruiting, Sourcing, Technical Recruiting, Talent Management, Customer Service, Policy, Management, Contract Recruitment, Employee Benefits, Employee Engagement, Employee Training, HRIS, Hiring, Internet Recruiting, Interviews, Leadership, Leadership Development, New Hire Orientations, Organizational..., Payroll, Performance Management, Personnel Management, Resume Writing, Sales, Training
Education
Hamline University 2007 — 2009
Masters, Business Administration
Alma College 2001 — 2005
BA, Communications
Craig Corban Craig Corban's StarTek Experience July 2006 - May 2007
Job Direct Sales Manager at SilverEdge
Industry Financial Services
Experience
SilverEdge January 2009 - Present
Aaron's Sales & Lease, LLC June 2007 - November 2008
StarTek July 2006 - May 2007
Skills
Sales Management, Inside Sales, Direct Sales, Cold Calling, Payment Card Processing, Merchant Services, Mathematics, Call Centers, Selling, Mobile Payments, Sales Operations, New Business Development, Leadership, Training, Debit Cards, Credit Cards, Payment Gateways, Leadership Development, Payments, Electronic Payments, Salesforce.com, B2B, Solution Selling, Sales, Team Building, Lead Generation, Strategic Partnerships, E-payments, Sales Process
Education
Aims Community College 2006 — 2011
Aims Community College 2006 — 2007
SilverEdge January 2009 - Present
Aaron's Sales & Lease, LLC June 2007 - November 2008
StarTek July 2006 - May 2007
Skills
Sales Management, Inside Sales, Direct Sales, Cold Calling, Payment Card Processing, Merchant Services, Mathematics, Call Centers, Selling, Mobile Payments, Sales Operations, New Business Development, Leadership, Training, Debit Cards, Credit Cards, Payment Gateways, Leadership Development, Payments, Electronic Payments, Salesforce.com, B2B, Solution Selling, Sales, Team Building, Lead Generation, Strategic Partnerships, E-payments, Sales Process
Education
Aims Community College 2006 — 2011
Aims Community College 2006 — 2007
Nick Stratton Nick Stratton's StarTek Experience 2001 - 2003
Job IT/AV Professional
Industry Higher Education
Experience
Image Audiovisuals July 2015 - Present
University of Northern Colorado August 2005 - June 2015
Aims Community College 2003 - 2005
StarTek 2001 - 2003
Boulder County June 2000 - January 2001
Western Pipe Supply 1996 - 2000
Skills
Project Management, Systems Engineering, System Administration, Microsoft Office, Active Directory, Windows Server, Troubleshooting, Customer Service, Windows, Computer Hardware, Network Administration, DNS, Computer Repair, Hardware, Programming, Management, Leadership, Public Speaking
Education
Aims Community College
Associate's degree
University of Northern Colorado
Physics, Geology
Image Audiovisuals July 2015 - Present
University of Northern Colorado August 2005 - June 2015
Aims Community College 2003 - 2005
StarTek 2001 - 2003
Boulder County June 2000 - January 2001
Western Pipe Supply 1996 - 2000
Skills
Project Management, Systems Engineering, System Administration, Microsoft Office, Active Directory, Windows Server, Troubleshooting, Customer Service, Windows, Computer Hardware, Network Administration, DNS, Computer Repair, Hardware, Programming, Management, Leadership, Public Speaking
Education
Aims Community College
Associate's degree
University of Northern Colorado
Physics, Geology
Brandi (Bryan) Moyer's StarTek Experience December 2010 - April 2012
Job Business Administration
Industry Consumer Services
Experience
StarTek December 2010 - April 2012
StarTek December 2010 - April 2012
Arby's August 2001 - June 2002
Skills
Microsoft Excel, Troubleshooting, Telephone Skills, Process Improvement, Customer Satisfaction, Sales, Team Leadership, Microsoft Office, Microsoft Word
Education
Arkansas State University-Newport 2013 — 2015
Business Administration, Business/Office Administration/Technology/Data Entry, 3.50
Arkansas State University-Newport 2013 — 2015
Technical Certificate, Business/Office Automation/Technology/Data Entry
StarTek December 2010 - April 2012
StarTek December 2010 - April 2012
Arby's August 2001 - June 2002
Skills
Microsoft Excel, Troubleshooting, Telephone Skills, Process Improvement, Customer Satisfaction, Sales, Team Leadership, Microsoft Office, Microsoft Word
Education
Arkansas State University-Newport 2013 — 2015
Business Administration, Business/Office Administration/Technology/Data Entry, 3.50
Arkansas State University-Newport 2013 — 2015
Technical Certificate, Business/Office Automation/Technology/Data Entry
Pama Farmer, PHR's StarTek Experience October 1994 - March 1995
Job Human Resources Consultant at Banner Health
Industry Human Resources
Experience
Banner Health May 2015 - Present
Banner Health November 2013 - June 2015
Banner Health January 2010 - November 2013
Cornell Companies - HCF 2009 - 2010
Bank of Choice August 2004 - April 2008
Union Colony Bank February 1996 - August 2004
StarTek October 1994 - March 1995
McSpadden Ford, Inc. 1981 - 1991
Skills
PHR, Talent Acquisition, Compensation, Payroll, Employee Relations, Employee Engagement, Onboarding, Talent Management, Performance Management, Benefits Administration, Organizational..., ADP Payroll, Applicant Tracking..., Benefits Negotiation, College Recruiting, Compensation & Benefit, Conflict Resolution, Deferred Compensation, Employee Benefits, Employee Handbooks, Coaching, Employee Training, Employment Law, Executive Search, FMLA, HR Consulting, HR Policies, HRIS, Hiring, Human Resources, Internet Recruiting, Interviews, Job Descriptions, Job Fairs, Labor Relations, Leadership Development, Management, New Hire Orientations, Organizational..., Performance Appraisal, Personnel Management, Program Management, Recruiting, Resume Writing, SPHR, Screening, Sourcing, Staffing Services, Succession Planning, Training
Education
Capella University 2009 — 2010
Bachelors, Business, Human Resource Mgmt
Aims Community College 1993 — 1995
AAS, Management Human Resources
Globe High School
Diploma
Banner Health May 2015 - Present
Banner Health November 2013 - June 2015
Banner Health January 2010 - November 2013
Cornell Companies - HCF 2009 - 2010
Bank of Choice August 2004 - April 2008
Union Colony Bank February 1996 - August 2004
StarTek October 1994 - March 1995
McSpadden Ford, Inc. 1981 - 1991
Skills
PHR, Talent Acquisition, Compensation, Payroll, Employee Relations, Employee Engagement, Onboarding, Talent Management, Performance Management, Benefits Administration, Organizational..., ADP Payroll, Applicant Tracking..., Benefits Negotiation, College Recruiting, Compensation & Benefit, Conflict Resolution, Deferred Compensation, Employee Benefits, Employee Handbooks, Coaching, Employee Training, Employment Law, Executive Search, FMLA, HR Consulting, HR Policies, HRIS, Hiring, Human Resources, Internet Recruiting, Interviews, Job Descriptions, Job Fairs, Labor Relations, Leadership Development, Management, New Hire Orientations, Organizational..., Performance Appraisal, Personnel Management, Program Management, Recruiting, Resume Writing, SPHR, Screening, Sourcing, Staffing Services, Succession Planning, Training
Education
Capella University 2009 — 2010
Bachelors, Business, Human Resource Mgmt
Aims Community College 1993 — 1995
AAS, Management Human Resources
Globe High School
Diploma
Sammeatta Goudeau's StarTek Experience August 2004 — January 2011
Job Licensed Practical Nurse
Industry Facilities Services
Experience
Goudeau enterprise llc February 2010 — Present
STARTEK August 2004 — January 2011
Rapides Primary Health Care January 12, 2015 — Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Event Planning, Public Speaking, Data Entry, Outlook, Social Media, Nonprofits, Research, Fundraising, Team Building, Event Management, Community Outreach, Teamwork, Public Relations, Strategic Planning, Time Management, Leadership, Analysis
Education
Central Louisiana Technical College-Alexandria Campus 2011 — 2014
Associate's degree, Lpn
Camelot College 2003 — 2004
Computer Data processing
Peabody 1998 — 2001
High school diploma
Goudeau enterprise llc February 2010 — Present
STARTEK August 2004 — January 2011
Rapides Primary Health Care January 12, 2015 — Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Event Planning, Public Speaking, Data Entry, Outlook, Social Media, Nonprofits, Research, Fundraising, Team Building, Event Management, Community Outreach, Teamwork, Public Relations, Strategic Planning, Time Management, Leadership, Analysis
Education
Central Louisiana Technical College-Alexandria Campus 2011 — 2014
Associate's degree, Lpn
Camelot College 2003 — 2004
Computer Data processing
Peabody 1998 — 2001
High school diploma
Raymond Danks's StarTek Experience 1997 - 1998
Job Volunteer Firefighter at Windsor Seveance Fire Rescue
Industry Public Safety
Experience
Windsor Seveance Fire Rescue August 2013 - Present
Sage Electronic Engineering March 2010 - March 2013
bSquare July 2007 - March 2010
Pure Micro LLC October 2006 - January 2010
Advanced Micro Devices August 2003 - August 2006
National Semiconductor March 2000 - August 2003
Computer Brokers 1999 - 2000
Sykes Enterprise 1998 - 1999
StarTek 1997 - 1998
Image 4 Prepress 1994 - 1995
Skills
Operating Systems, Windows, Solaris, Embedded Systems, Testing, Embedded Software, Hardware, C, Linux, Networking, Debugging, Python, Unix, Perl, Software Development, Software Development..., Android, Bash, Integration, Distributed Systems, Device Drivers, EMT, Firefighting, IV, Emergency Services, Emergency Medicine, Emergency Medical, Emergency, Search & Rescue, Rescue
Education
Aims Community College 2013 — 2016
HCP-EMS Medical Clinical Assistant AAS/Fire Science Technology AAS
The University of New Mexico 2014 — 2014
Emergency Medical Technology/Technician (EMT Paramedic), A
Front Range Community College 2013 — 2013
EMT-B Certificate, EMS - Pre-Paramedic Certificate
Regis University 2004 — 2007
Bachelor's, Computer Science
University of Northern Colorado 1997 — 1997
Computer Science
University of Colorado Boulder 1995 — 1997
Computer Science
Manual High School 1990 — 1994
Windsor Seveance Fire Rescue August 2013 - Present
Sage Electronic Engineering March 2010 - March 2013
bSquare July 2007 - March 2010
Pure Micro LLC October 2006 - January 2010
Advanced Micro Devices August 2003 - August 2006
National Semiconductor March 2000 - August 2003
Computer Brokers 1999 - 2000
Sykes Enterprise 1998 - 1999
StarTek 1997 - 1998
Image 4 Prepress 1994 - 1995
Skills
Operating Systems, Windows, Solaris, Embedded Systems, Testing, Embedded Software, Hardware, C, Linux, Networking, Debugging, Python, Unix, Perl, Software Development, Software Development..., Android, Bash, Integration, Distributed Systems, Device Drivers, EMT, Firefighting, IV, Emergency Services, Emergency Medicine, Emergency Medical, Emergency, Search & Rescue, Rescue
Education
Aims Community College 2013 — 2016
HCP-EMS Medical Clinical Assistant AAS/Fire Science Technology AAS
The University of New Mexico 2014 — 2014
Emergency Medical Technology/Technician (EMT Paramedic), A
Front Range Community College 2013 — 2013
EMT-B Certificate, EMS - Pre-Paramedic Certificate
Regis University 2004 — 2007
Bachelor's, Computer Science
University of Northern Colorado 1997 — 1997
Computer Science
University of Colorado Boulder 1995 — 1997
Computer Science
Manual High School 1990 — 1994
Jenny Balliet's StarTek Experience February 2002 - Present
Job Human Resources Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek February 2002 - Present
Keller Williams January 2001 - January 2002
Skills
Performance Management, BPO, Employee Relations, HRIS, Onboarding, Call Center, Employee Engagement, Talent Acquisition, Recruiting, Succession Planning, Talent Management, HR Policies, Performance Appraisal, Human Resources, New Hire Orientations, FMLA, HR Consulting, Labor Relations, Employment Law, Organizational..., Employee Training, Interviews, Change Management, Coaching, Benefits Administration, Training, Call Centers, Workforce Management, Deferred Compensation, Employee Management, Applicant Tracking..., Employee Benefits, Compensation & Benefit, Job Descriptions, Workforce Planning, College Recruiting, Job Evaluation, Taleo
Education
Aims Community College 2000 — 2005
Franklin University
Human Resources
StarTek February 2002 - Present
Keller Williams January 2001 - January 2002
Skills
Performance Management, BPO, Employee Relations, HRIS, Onboarding, Call Center, Employee Engagement, Talent Acquisition, Recruiting, Succession Planning, Talent Management, HR Policies, Performance Appraisal, Human Resources, New Hire Orientations, FMLA, HR Consulting, Labor Relations, Employment Law, Organizational..., Employee Training, Interviews, Change Management, Coaching, Benefits Administration, Training, Call Centers, Workforce Management, Deferred Compensation, Employee Management, Applicant Tracking..., Employee Benefits, Compensation & Benefit, Job Descriptions, Workforce Planning, College Recruiting, Job Evaluation, Taleo
Education
Aims Community College 2000 — 2005
Franklin University
Human Resources
Shana Zink's StarTek Experience May 1993 - February 2004
Job Production Planner at Vestas Blades
Industry Environmental Services
Experience
Vestas Blades February 2009 - Present
Vison Graphics December 2004 - February 2009
StarTek May 1993 - February 2004
Skills
Continuous Improvement, Supply Chain, Supply Chain Management, Process Improvement, FMEA, MS Project, Purchasing, Planning, Client Relationship..., CRM, Management, Project Planning, Manufacturing, Logistics, Lean Manufacturing, MRP
Education
Aims Community College 1990 — 1993
A.A., Liberal Arts
Vestas Blades February 2009 - Present
Vison Graphics December 2004 - February 2009
StarTek May 1993 - February 2004
Skills
Continuous Improvement, Supply Chain, Supply Chain Management, Process Improvement, FMEA, MS Project, Purchasing, Planning, Client Relationship..., CRM, Management, Project Planning, Manufacturing, Logistics, Lean Manufacturing, MRP
Education
Aims Community College 1990 — 1993
A.A., Liberal Arts
Lance Zingale's StarTek Experience July 2002 - November 2005
Job EVP & General Manager, Major Markets at Sykes
Industry Outsourcing/Offshoring
Experience
SYKES September 2012 - Present
SYKES January 2006 - August 2012
StarTek July 2002 - November 2005
Stonehenge Telecom January 1998 - April 2002
AT&T February 1980 - October 1997
Skills
BPO, Outsourcing, Call Center, Customer Experience, Operations Management, Contact Centers, Workforce Management, Offshoring, Process Improvement, Vendor Management, Performance Management, Customer Satisfaction, Product Management, CRM, Call Centers, Sales Operations, Customer Retention, Management, Service Delivery, Inbound Marketing, Team Management, Sales Management, Business Process..., Strategy, Account Management, Team Building
Education
Lehigh University 1978 — 1980
MBA
Allegheny College 1973 — 1977
BA, Economics/Political Science
SYKES September 2012 - Present
SYKES January 2006 - August 2012
StarTek July 2002 - November 2005
Stonehenge Telecom January 1998 - April 2002
AT&T February 1980 - October 1997
Skills
BPO, Outsourcing, Call Center, Customer Experience, Operations Management, Contact Centers, Workforce Management, Offshoring, Process Improvement, Vendor Management, Performance Management, Customer Satisfaction, Product Management, CRM, Call Centers, Sales Operations, Customer Retention, Management, Service Delivery, Inbound Marketing, Team Management, Sales Management, Business Process..., Strategy, Account Management, Team Building
Education
Lehigh University 1978 — 1980
MBA
Allegheny College 1973 — 1977
BA, Economics/Political Science
Amy Privett, PHR's StarTek Experience August 2012 - October 2013
Job HR Analyst at Arkansas State University
Industry Higher Education
Experience
Arkansas State University October 2013 - Present
StarTek August 2012 - October 2013
Staffmark April 2012 - August 2012
E. Ritter & Company May 2011 - April 2012
Ritter Agribusiness August 2010 - September 2010
Optus, Inc. February 2005 - May 2010
Union Planters Bank August 1990 - October 2004
Skills
Benefits Administration, Employee Relations, Recruiting, Human Resources, Onboarding, Performance Management, Employee Benefits, New Hire Orientations, Temporary Staffing, Management, Interviews, HRIS, Training, Temporary Placement, Leadership, Applicant Tracking..., Hiring, Succession Planning, Call Centers, PeopleSoft, Personnel Management, Coaching, Policy, Employee Engagement, FMLA, Workforce Planning, Deferred Compensation, College Recruiting, Talent Acquisition, HR Policies, Employee Handbooks, Job Fairs, Employment Law, Internet Recruiting, Job Descriptions, Technical Recruiting, Staffing Services, Screening Resumes, Career Development, Exit Interviews, Compensation, Screening, Workers Compensation, EEO, Executive Search, Affirmative Action, Career Counseling, Process Improvement, Taleo, I-9 Compliance
Education
Arkansas State University 1986 — 1990
Associates
Trumann High School
H.S. Diploma
Arkansas State University October 2013 - Present
StarTek August 2012 - October 2013
Staffmark April 2012 - August 2012
E. Ritter & Company May 2011 - April 2012
Ritter Agribusiness August 2010 - September 2010
Optus, Inc. February 2005 - May 2010
Union Planters Bank August 1990 - October 2004
Skills
Benefits Administration, Employee Relations, Recruiting, Human Resources, Onboarding, Performance Management, Employee Benefits, New Hire Orientations, Temporary Staffing, Management, Interviews, HRIS, Training, Temporary Placement, Leadership, Applicant Tracking..., Hiring, Succession Planning, Call Centers, PeopleSoft, Personnel Management, Coaching, Policy, Employee Engagement, FMLA, Workforce Planning, Deferred Compensation, College Recruiting, Talent Acquisition, HR Policies, Employee Handbooks, Job Fairs, Employment Law, Internet Recruiting, Job Descriptions, Technical Recruiting, Staffing Services, Screening Resumes, Career Development, Exit Interviews, Compensation, Screening, Workers Compensation, EEO, Executive Search, Affirmative Action, Career Counseling, Process Improvement, Taleo, I-9 Compliance
Education
Arkansas State University 1986 — 1990
Associates
Trumann High School
H.S. Diploma
Eric Farmer's StarTek Experience January 1994 - January 1996
Job Sr Systems Egineer
Industry Information Technology and Services
Experience
Metaphor Technology Farm 2008 - Present
2009 - 2010 Wailua Technologies, Inc 2008 - 2009
Tamsco / DRS / Proactive Communications 2005 - 2008
Hill Country Networks 2002 - 2003
St. Thomas January 2000 - January 2002
Colorado University Management Systems January 2000 - January 2000
HAI Consulting, Boulder, CO 1996 - 2000
StarTek January 1994 - January 1996
Education
Aims Community College
Associate Degree
Metaphor Technology Farm 2008 - Present
2009 - 2010 Wailua Technologies, Inc 2008 - 2009
Tamsco / DRS / Proactive Communications 2005 - 2008
Hill Country Networks 2002 - 2003
St. Thomas January 2000 - January 2002
Colorado University Management Systems January 2000 - January 2000
HAI Consulting, Boulder, CO 1996 - 2000
StarTek January 1994 - January 1996
Education
Aims Community College
Associate Degree
Bruce Mandate's StarTek Experience 1996 - 1998
Job Tech
Industry Computer Software
Experience
StarTek 1996 - 1998
Skills
Computer Proficiency, Computer Security, Private Pilot, Truck Driving, Managing K-12 students, Phlebotomy
Education
Colorado State University 1997 — 1998
Calculus
Aims Community College
StarTek 1996 - 1998
Skills
Computer Proficiency, Computer Security, Private Pilot, Truck Driving, Managing K-12 students, Phlebotomy
Education
Colorado State University 1997 — 1998
Calculus
Aims Community College
Melissa Wallon's StarTek Experience July 2006 - January 2007
Job Sales Trainer at Capital Merchants
Industry Financial Services
Experience
Capital Merchants November 2009 - Present
PFC Payment Solutions May 2007 - August 2009
Hyundai January 2007 - May 2007
StarTek July 2006 - January 2007
Carmike Cinemas April 2004 - November 2006
Education
Aims Community College 2006 — 2007
Radiology
Greeley West High School 2002 — 2006
Capital Merchants November 2009 - Present
PFC Payment Solutions May 2007 - August 2009
Hyundai January 2007 - May 2007
StarTek July 2006 - January 2007
Carmike Cinemas April 2004 - November 2006
Education
Aims Community College 2006 — 2007
Radiology
Greeley West High School 2002 — 2006
Sharon Mullis's StarTek Experience Supervisor - TeleservicesStarTekSeptember 2006 - Present
Job at
Industry Outsourcing/Offshoring
Experience
StarTek Supervisor - TeleservicesStarTekSeptember 2006 - Present
Education
Aims Community College 1992 — 1994
AA, Psychology
StarTek Supervisor - TeleservicesStarTekSeptember 2006 - Present
Education
Aims Community College 1992 — 1994
AA, Psychology
Kendra O'Hern's StarTek Experience December 2009 - March 2012
Job Trade Team Lead/Financial Analyst
Industry Food Production
Experience
AdvancePierre Foods May 2012 - Present
JKJ Real Estate and Auction Company May 1987 - Present
StarTek December 2009 - March 2012
StarTek September 2000 - December 2009
Faulkner Exploration, Inc 2000 - 2000
Skills
Excel, Workforce Management, Quality Assurance, Verint, Process Improvement, Documentations, Call Center, Microsoft Excel, Forecasting, Leadership, Call Centers, Troubleshooting, Access, Analysis, Time Management, Customer Service, Training, Employee Training
Education
Northern Oklahoma College 2000 — 2000
Accounting
Autry Technology Center 1999 — 2000
Full Charge Bookkeeper, Business and Computer Technology/Accounting
Oklahoma State University 1989 — 1992
Early Childhood Education
AdvancePierre Foods May 2012 - Present
JKJ Real Estate and Auction Company May 1987 - Present
StarTek December 2009 - March 2012
StarTek September 2000 - December 2009
Faulkner Exploration, Inc 2000 - 2000
Skills
Excel, Workforce Management, Quality Assurance, Verint, Process Improvement, Documentations, Call Center, Microsoft Excel, Forecasting, Leadership, Call Centers, Troubleshooting, Access, Analysis, Time Management, Customer Service, Training, Employee Training
Education
Northern Oklahoma College 2000 — 2000
Accounting
Autry Technology Center 1999 — 2000
Full Charge Bookkeeper, Business and Computer Technology/Accounting
Oklahoma State University 1989 — 1992
Early Childhood Education
Alice Hart's StarTek Experience June 2008 - June 2009
Job Passionate Datavangelist and Solver of Problems
Industry Nonprofit Organization Management
Experience
Contractor June 2015 - Present
Memphis Symphony Orchestra November 2014 - June 2015
University of Memphis September 2011 - November 2014
Self-employed September 2011 - October 2013
Target July 2009 - October 2010
StarTek June 2008 - June 2009
GameStop November 2007 - May 2008
Hastings Entertainment November 2005 - April 2007
Skills
Leadership, Research, Customer Service, Fundraising, Nonprofits, Microsoft Word, Data Analysis, BlackBaud, LexisNexus, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Non-profits, Access, Database Administration, SQL
Education
University of Memphis 2010 — 2014
Bachelor's Degree, Information Technology
Arkansas State University 2003 — 2005
Associate's Degree, General Studies
Contractor June 2015 - Present
Memphis Symphony Orchestra November 2014 - June 2015
University of Memphis September 2011 - November 2014
Self-employed September 2011 - October 2013
Target July 2009 - October 2010
StarTek June 2008 - June 2009
GameStop November 2007 - May 2008
Hastings Entertainment November 2005 - April 2007
Skills
Leadership, Research, Customer Service, Fundraising, Nonprofits, Microsoft Word, Data Analysis, BlackBaud, LexisNexus, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Non-profits, Access, Database Administration, SQL
Education
University of Memphis 2010 — 2014
Bachelor's Degree, Information Technology
Arkansas State University 2003 — 2005
Associate's Degree, General Studies
Anne Marie Rhodes Thye's StarTek Experience October 2012 - October 2013
Job Project Mgr/Admin Assistant
Industry Higher Education
Experience
Mail Managers Inc May 2014 - November 2014
STARTEK October 2012 - October 2013
Colorado Mountain College February 2000 - February 2012
Education
Colorado Mountain College 2000 — 2000
Law Enforcement Certification, Colorado Law Enforcement Training Academy
Colorado Mesa University 1995 — 1996
Business
Colorado Mountain College 1993 — 1995
Associates Degree, English, Math, Economics
Arapahoe Community College 1988 — 1988
Law Enforcement Certification, Arapahoe County Sheriff's Academy
Mail Managers Inc May 2014 - November 2014
STARTEK October 2012 - October 2013
Colorado Mountain College February 2000 - February 2012
Education
Colorado Mountain College 2000 — 2000
Law Enforcement Certification, Colorado Law Enforcement Training Academy
Colorado Mesa University 1995 — 1996
Business
Colorado Mountain College 1993 — 1995
Associates Degree, English, Math, Economics
Arapahoe Community College 1988 — 1988
Law Enforcement Certification, Arapahoe County Sheriff's Academy
Christine Seaman's StarTek Experience March 2004 - August 2004
Job Healthcare Billing & Customer Support Professional
Industry Hospital & Health Care
Experience
Shrinking World Solutions, Inc. February 2015 - June 2015
Xerox January 2013 - December 2014
Shrinking World Solutions November 2007 - August 2008
CNE Creative Enterprises May 2005 - August 2005
StarTek March 2004 - August 2004
Skills
Databases, Customer Service, Account Management, Accounts Receivable, Invoicing, Accounting, Finance, Software Documentation, Access, Microsoft Office, Technical Support, Testing
Education
TechSkills 2008 — 2009
Certificate, Health Information Specialist
University of Northern Colorado 2004 — 2007
Business, Accounting emphasis
Aims Community College 2000 — 2003
General Education, Computer Science
Shrinking World Solutions, Inc. February 2015 - June 2015
Xerox January 2013 - December 2014
Shrinking World Solutions November 2007 - August 2008
CNE Creative Enterprises May 2005 - August 2005
StarTek March 2004 - August 2004
Skills
Databases, Customer Service, Account Management, Accounts Receivable, Invoicing, Accounting, Finance, Software Documentation, Access, Microsoft Office, Technical Support, Testing
Education
TechSkills 2008 — 2009
Certificate, Health Information Specialist
University of Northern Colorado 2004 — 2007
Business, Accounting emphasis
Aims Community College 2000 — 2003
General Education, Computer Science
Dominic Mendoza's StarTek Experience October 2006 - May 2007
Job IT Professional
Industry Information Technology and Services
Experience
Colorado Governor's Office of Information Technology March 2015 - Present
State of Colorado Governor's Office of Information Technology November 2013 - Present
Jones International University October 2010 - March 2012
Pilgrim Communications, LLC June 2009 - October 2010
Rocky Mountain Radio October 2008 - February 2009
University of Colorado at Colorado Springs June 2008 - October 2008
Circle Graphics May 2007 - May 2008
StarTek October 2006 - May 2007
Northern Colorado Youth for Christ September 2001 - September 2006
Computer Brokers February 2001 - August 2001
Skills
CompTIA A+ Certification, Mac OS, Windows, Windows Server, Computer Hardware, Computer Repair, Computer Network..., Network Administration
Education
Arapahoe Community College 2012 — 2013
Certificate, Computer Technology/Computer Systems Technology, 3.75
Aims Community College 2004 — 2006
A.A.S., Graphic Technology / Prepress & Web Design
Colorado Governor's Office of Information Technology March 2015 - Present
State of Colorado Governor's Office of Information Technology November 2013 - Present
Jones International University October 2010 - March 2012
Pilgrim Communications, LLC June 2009 - October 2010
Rocky Mountain Radio October 2008 - February 2009
University of Colorado at Colorado Springs June 2008 - October 2008
Circle Graphics May 2007 - May 2008
StarTek October 2006 - May 2007
Northern Colorado Youth for Christ September 2001 - September 2006
Computer Brokers February 2001 - August 2001
Skills
CompTIA A+ Certification, Mac OS, Windows, Windows Server, Computer Hardware, Computer Repair, Computer Network..., Network Administration
Education
Arapahoe Community College 2012 — 2013
Certificate, Computer Technology/Computer Systems Technology, 3.75
Aims Community College 2004 — 2006
A.A.S., Graphic Technology / Prepress & Web Design
Carla Barber's StarTek Experience March 1999 - September 2002
Job Administrative Assistant at WoodKnot Interior Trim/Oakview Properties
Industry Real Estate
Experience
WoodKnot Interior Trim/Oakview Properties October 2009 - Present
StarTek March 1999 - September 2002
Education
Aims Community College 1999 — 2001
General Studies, Business, english, math, and computer science.
WoodKnot Interior Trim/Oakview Properties October 2009 - Present
StarTek March 1999 - September 2002
Education
Aims Community College 1999 — 2001
General Studies, Business, english, math, and computer science.
Jennifer McClanahan's StarTek Experience July 2000 - July 2006
Job Director Customer Order Management at Westcon Group North America
Industry Computer Networking
Experience
Westcon Group North America July 2006 - Present
Comstor 2006 - Present
STARTEK July 2000 - July 2006
Central Security Communications January 1996 - July 2000
Skills
Cisco Technologies, IT Procurement, Sales Operations, Distribution Sales, Department..., Employee Training, Project Management, Strategic Leadership, Customer Service, Strategic HR, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook, SAP
Education
Aims Community College
University of Northern Colorado
Westcon Group North America July 2006 - Present
Comstor 2006 - Present
STARTEK July 2000 - July 2006
Central Security Communications January 1996 - July 2000
Skills
Cisco Technologies, IT Procurement, Sales Operations, Distribution Sales, Department..., Employee Training, Project Management, Strategic Leadership, Customer Service, Strategic HR, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook, SAP
Education
Aims Community College
University of Northern Colorado
Tracy Lufkin's StarTek Experience November 2012 - March 2015
Job Change Manager/Project Manager, Learning & Development Professional
Industry Information Technology and Services
Experience
DaVita Kidney Care March 2015 - Present
StarTek November 2012 - March 2015
ReliaSource Professional Consulting Services May 2005 - November 2012
Kaiser Permanente April 2012 - July 2012
VISA Debit Processing Services August 2011 - April 2012
ePayments Corp March 2007 - March 2010
Denver Montclair International School 2006 - 2010
The TriZetto Group March 1998 - May 2005
Skills
Project Implementation, Implementation Services, Business Process..., Process Improvement, Change Management, Blended Learning, Learning Management, Organizational..., Planning, Marketing Communications, Public Relations, Project Planning, Program Management, Management, Project Management, Management Consulting, Leadership, Integration, Organizational..., Training, Call Centers, Testing, PMO, Analysis, Outsourcing, Business Process, Security
Education
University of Wyoming 1987 — 1993
Bachelor of Science, Business Management
University of Wyoming College of Business 1987 — 1992
Bachelor of Applied Science (BASc), Business Administration and Management, General
DaVita Kidney Care March 2015 - Present
StarTek November 2012 - March 2015
ReliaSource Professional Consulting Services May 2005 - November 2012
Kaiser Permanente April 2012 - July 2012
VISA Debit Processing Services August 2011 - April 2012
ePayments Corp March 2007 - March 2010
Denver Montclair International School 2006 - 2010
The TriZetto Group March 1998 - May 2005
Skills
Project Implementation, Implementation Services, Business Process..., Process Improvement, Change Management, Blended Learning, Learning Management, Organizational..., Planning, Marketing Communications, Public Relations, Project Planning, Program Management, Management, Project Management, Management Consulting, Leadership, Integration, Organizational..., Training, Call Centers, Testing, PMO, Analysis, Outsourcing, Business Process, Security
Education
University of Wyoming 1987 — 1993
Bachelor of Science, Business Management
University of Wyoming College of Business 1987 — 1992
Bachelor of Applied Science (BASc), Business Administration and Management, General
Danny Kimbler's StarTek Experience March 2012 - October 2013
Job Sr. Network Engineer at DaVita
Industry Hospital & Health Care
Experience
DaVita October 2013 - Present
StarTek March 2012 - October 2013
StarTek April 2009 - March 2012
StarTek January 2008 - April 2009
Skills
Active Directory, CCNA, Cisco, Network Security, Linux, Microsoft Servers, VMware Infrastructure, Routing, MPLS, Wireless, VPN, VoIP, Firewalls, Network Design, Switching, Troubleshooting, Network Administration, Protocols TCP/IP, Storage, Packet Capture, Operations Management, Routing Protocols, VRF, Cisco Technologies, Citrix, Windows Server, Technical Support, Servers, Data Center, Networking, Cisco IOS, DNS, Routers, DHCP
Education
Pioneer Career and Technology Center 2000 — 2002
High School Diploma, Computer and Information Sciences, General
DaVita October 2013 - Present
StarTek March 2012 - October 2013
StarTek April 2009 - March 2012
StarTek January 2008 - April 2009
Skills
Active Directory, CCNA, Cisco, Network Security, Linux, Microsoft Servers, VMware Infrastructure, Routing, MPLS, Wireless, VPN, VoIP, Firewalls, Network Design, Switching, Troubleshooting, Network Administration, Protocols TCP/IP, Storage, Packet Capture, Operations Management, Routing Protocols, VRF, Cisco Technologies, Citrix, Windows Server, Technical Support, Servers, Data Center, Networking, Cisco IOS, DNS, Routers, DHCP
Education
Pioneer Career and Technology Center 2000 — 2002
High School Diploma, Computer and Information Sciences, General
Pattie DeSoto's StarTek Experience October 2004 - October 2009
Job Customer Service Representative
Industry Consumer Services
Experience
Cenla Taxi February 2011 - Present
StarTek October 2004 - October 2009
Brinks Home Security February 2004 - March 2005
Med Express Ambulance Inc. March 1997 - February 2004
Lexington House Nursing Facility August 1992 - March 1997
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, PowerPoint, Sales Management
Education
Ashworth University 2007 — 2008
Business/Minor in Marketing
Central Louisiana Technical College-Alexandria Campus 1997 — 1998
License #B1077570, Emergency Medical Technician
Buckeye High School 1980 — 1984
Diploma, General Studies
Cenla Taxi February 2011 - Present
StarTek October 2004 - October 2009
Brinks Home Security February 2004 - March 2005
Med Express Ambulance Inc. March 1997 - February 2004
Lexington House Nursing Facility August 1992 - March 1997
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, PowerPoint, Sales Management
Education
Ashworth University 2007 — 2008
Business/Minor in Marketing
Central Louisiana Technical College-Alexandria Campus 1997 — 1998
License #B1077570, Emergency Medical Technician
Buckeye High School 1980 — 1984
Diploma, General Studies
Andrea Swan's StarTek Experience March 2000 - July 2010
Job Service Administrator II
Industry Environmental Services
Experience
Hach Company July 2010 - Present
StarTek March 2000 - July 2010
Skills
Customer Satisfaction, Call Centers, Customer Service, Quality Auditing, Troubleshooting, Microsoft Excel, Microsoft Office, Operations Management, Management, Software Documentation, Team Leadership, Microsoft Word, Training, Project Management, Performance Management, Call Center, Coaching, Customer Experience, Leadership, Outlook, Telecommunications, Time Management, Vendor Management, Workforce Management
Education
Healing Arts Institute 1995 — 1996
LMT
Thompson Valley High School 1984 — 1987
Hach Company July 2010 - Present
StarTek March 2000 - July 2010
Skills
Customer Satisfaction, Call Centers, Customer Service, Quality Auditing, Troubleshooting, Microsoft Excel, Microsoft Office, Operations Management, Management, Software Documentation, Team Leadership, Microsoft Word, Training, Project Management, Performance Management, Call Center, Coaching, Customer Experience, Leadership, Outlook, Telecommunications, Time Management, Vendor Management, Workforce Management
Education
Healing Arts Institute 1995 — 1996
LMT
Thompson Valley High School 1984 — 1987
Ekim Er's StarTek Experience September 2004 - June 2011
Job Operations Manager at TarMak USA INnc.
Industry Building Materials
Experience
Tar-Mak USA Inc. January 2011 - Present
StarTek September 2004 - June 2011
StarTek April 2002 - September 2005
6. Adam October 2000 - September 2002
Skills
Training, Customer Service, Team Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Leadership, Management, SharePoint, Performance Management, Program Management, Process Improvement, Operations Management, Customer Satisfaction, Call Centers, Contract Negotiation, Sales, Team Building, New Business Development
Education
1992 — 1999
Law, Law
Tar-Mak USA Inc. January 2011 - Present
StarTek September 2004 - June 2011
StarTek April 2002 - September 2005
6. Adam October 2000 - September 2002
Skills
Training, Customer Service, Team Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Leadership, Management, SharePoint, Performance Management, Program Management, Process Improvement, Operations Management, Customer Satisfaction, Call Centers, Contract Negotiation, Sales, Team Building, New Business Development
Education
1992 — 1999
Law, Law
Lisa Brinkman's StarTek Experience September 2006 - March 2011
Job Damage Revovery Specialist at Enterprise RentACar
Industry Telecommunications
Experience
Enterprise Rent-A-Car June 2011 - Present
StarTek September 2006 - March 2011
Education
Aims Community College 2001 — 2003
2 Year, Communications Media
Enterprise Rent-A-Car June 2011 - Present
StarTek September 2006 - March 2011
Education
Aims Community College 2001 — 2003
2 Year, Communications Media
Roland Abi El Hessen's StarTek Experience December 2011 - Present
Job Operations Manager at Startek Inc.
Industry Telecommunications
Experience
Startek Inc. September 2013 - Present
StarTek December 2011 - Present
Marriott International October 2008 - November 2010
Black Marlin June 2008 - October 2008
Skills
Revenue Analysis, Hospitality, Hospitality Management, Front Office, Pre-opening, Hotel Management, Hospitality Industry, Resorts, Hotels, Food & Beverage, Event Management, Customer Service, Property Management..., Microsoft Office, Restaurants, Event Planning, Purchasing, Teamwork, Management, Training, Team Building, Customer Satisfaction, Restaurant Management, Leadership, Coaching, Employee Relations, Time Management, Employee Training, Operations Management
Education
American University College of Science and Technology 2004 — 2008
BA, Management Information Systems
College Notre Dame de Louaize
Startek Inc. September 2013 - Present
StarTek December 2011 - Present
Marriott International October 2008 - November 2010
Black Marlin June 2008 - October 2008
Skills
Revenue Analysis, Hospitality, Hospitality Management, Front Office, Pre-opening, Hotel Management, Hospitality Industry, Resorts, Hotels, Food & Beverage, Event Management, Customer Service, Property Management..., Microsoft Office, Restaurants, Event Planning, Purchasing, Teamwork, Management, Training, Team Building, Customer Satisfaction, Restaurant Management, Leadership, Coaching, Employee Relations, Time Management, Employee Training, Operations Management
Education
American University College of Science and Technology 2004 — 2008
BA, Management Information Systems
College Notre Dame de Louaize
Brian Meek's StarTek Experience February 2011 - September 2011
Job Performance Consultant at AuctionGenius
Industry Automotive
Experience
Genius Labs March 2014 - Present
Weld County Garage February 2012 - March 2014
StarTek February 2011 - September 2011
StarTek January 2004 - February 2011
Skills
Management, Customer Experience, BPO, Coaching, Training, Call Center, Customer Satisfaction, Team Building, Time Management, Recruiting, Workforce Management, Microsoft Office, Sales, Team Leadership, Customer Service, Call Centers, Sales Process
Education
Liberty University 2009 — 2010
Religon, AA - Religon
Aims Community College 1995 — 1997
Business Management
Genius Labs March 2014 - Present
Weld County Garage February 2012 - March 2014
StarTek February 2011 - September 2011
StarTek January 2004 - February 2011
Skills
Management, Customer Experience, BPO, Coaching, Training, Call Center, Customer Satisfaction, Team Building, Time Management, Recruiting, Workforce Management, Microsoft Office, Sales, Team Leadership, Customer Service, Call Centers, Sales Process
Education
Liberty University 2009 — 2010
Religon, AA - Religon
Aims Community College 1995 — 1997
Business Management
Richard Nenno's StarTek Experience June 2000 - October 2010
Job Consumer Services Professional
Industry Consumer Services
Experience
StarTek June 2000 - October 2010
Education
Columbia College 1981 — 1981
BA, Business
University of Colorado Denver 1979 — 1980
Business
Arapahoe Community College 1975 — 1976
AA, Business
StarTek June 2000 - October 2010
Education
Columbia College 1981 — 1981
BA, Business
University of Colorado Denver 1979 — 1980
Business
Arapahoe Community College 1975 — 1976
AA, Business
Cendy Jenkins's StarTek Experience August 2008 - June 2009
Job Providing for the needs of others helps make this a better world.
Industry Health, Wellness and Fitness
Experience
TeleTech September 2014 - March 2015
Walmart June 2011 - March 2014
Mcdonalds February 2011 - June 2011
StarTek August 2008 - June 2009
In Home Supportive Svc April 2004 - December 2007
Home Health Aide January 1996 - March 1997
San angelo state school April 1996 - October 1996
Sitel March 1996 - June 1996
Home Health Aide September 1994 - May 1995
Skills
Call Centers, Customer Satisfaction, BPO, Telecommunications
Education
Arkansas State University-Newport 2014 — 2014
Phlebotomy, Phlebotomy Technician/Phlebotomist
san joaquin valley college 1997 — 1998
none, medical assisting
burkburnett high school 1987 — 1991
high school diploma, general ed
TeleTech September 2014 - March 2015
Walmart June 2011 - March 2014
Mcdonalds February 2011 - June 2011
StarTek August 2008 - June 2009
In Home Supportive Svc April 2004 - December 2007
Home Health Aide January 1996 - March 1997
San angelo state school April 1996 - October 1996
Sitel March 1996 - June 1996
Home Health Aide September 1994 - May 1995
Skills
Call Centers, Customer Satisfaction, BPO, Telecommunications
Education
Arkansas State University-Newport 2014 — 2014
Phlebotomy, Phlebotomy Technician/Phlebotomist
san joaquin valley college 1997 — 1998
none, medical assisting
burkburnett high school 1987 — 1991
high school diploma, general ed
Joy Honeycutt's StarTek Experience October 2003 - May 2011
Job Student at Front Range Community College
Industry
Experience
StarTek October 2003 - May 2011
Water Pik, Inc. December 1978 - January 2003
Water Pik, Inc. 1999 - 2002
Water Pik, Inc. 1988 - 1999
Skills
Computer Proficiency, Administrative..., Customer Support, Customer Service, Computers
Education
Front Range Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Medical Assisting
Aims Community College 1978 — 1979
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
StarTek October 2003 - May 2011
Water Pik, Inc. December 1978 - January 2003
Water Pik, Inc. 1999 - 2002
Water Pik, Inc. 1988 - 1999
Skills
Computer Proficiency, Administrative..., Customer Support, Customer Service, Computers
Education
Front Range Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Medical Assisting
Aims Community College 1978 — 1979
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Doug Crites's StarTek Experience 2000 - 2011
Job Customer Service Specialist / Project Manager
Industry Telecommunications
Experience
StarTek 2000 - 2011
Hewlett-Packard April 1992 - August 2000
Circle K 1990 - 1992
Skills
Service Delivery, Workforce Management, Process Improvement, Business Process..., Business Analysis, Customer Experience, Team Management, Process Management, Six Sigma, Quality Assurance, Project Management, Business Process
Education
Aims Community College 2011 — 2012
Web Design Certificate, Computer and Information Sciences and Support Services, 4.0
Front Range Community College 1998 — 1998
Business Certificate, Business Administration and Management, General
StarTek 2000 - 2011
Hewlett-Packard April 1992 - August 2000
Circle K 1990 - 1992
Skills
Service Delivery, Workforce Management, Process Improvement, Business Process..., Business Analysis, Customer Experience, Team Management, Process Management, Six Sigma, Quality Assurance, Project Management, Business Process
Education
Aims Community College 2011 — 2012
Web Design Certificate, Computer and Information Sciences and Support Services, 4.0
Front Range Community College 1998 — 1998
Business Certificate, Business Administration and Management, General
Gabrielle Hurd's StarTek Experience June 2009 - February 2010
Job Attended Brown Mackie CollegeKansas City
Industry Medical Practice
Experience
StarTek June 2009 - February 2010
Education
Brown Mackie College-Kansas City 2010 — 2012
Associate's degree, Allied Health and Medical Assisting Services
StarTek June 2009 - February 2010
Education
Brown Mackie College-Kansas City 2010 — 2012
Associate's degree, Allied Health and Medical Assisting Services
Crystal Hickman's StarTek Experience 2009 - 2010
Job American Support at Customer Sales
Industry Accounting
Experience
Customer Sales August 2012 - Present
Star Tek May 2009 - January 2010
StarTek 2009 - 2010
Skills
Data Entry, BPO, Microsoft Office, Process Improvement, Software Documentation, Technical Support, 10 Key, Customer Support, Accounting
Education
Mesa State College 2011 — 2011
Bachelor of Business Administration (B.B.A.)
American InterContinental University 2006 — 2008
Associate's degree, Business Administration and Management, General
Customer Sales August 2012 - Present
Star Tek May 2009 - January 2010
StarTek 2009 - 2010
Skills
Data Entry, BPO, Microsoft Office, Process Improvement, Software Documentation, Technical Support, 10 Key, Customer Support, Accounting
Education
Mesa State College 2011 — 2011
Bachelor of Business Administration (B.B.A.)
American InterContinental University 2006 — 2008
Associate's degree, Business Administration and Management, General
Jalisa Johnson's StarTek Experience July 2010 - March 2011
Job Production Specialist at DENSO
Industry Automotive
Experience
DENSO April 2012 - Present
Temple of Praise December 2005 - Present
StarTek July 2010 - March 2011
Education
Arkansas State University 2009 — 2010
Business Administration and Management, General
Blytheville High School 2005 — 2009
Honors Diploma
DENSO April 2012 - Present
Temple of Praise December 2005 - Present
StarTek July 2010 - March 2011
Education
Arkansas State University 2009 — 2010
Business Administration and Management, General
Blytheville High School 2005 — 2009
Honors Diploma
Kellisha Hartman's StarTek Experience December 2009 - June 2010
Job Student at MillerMotte Technical College
Industry Medical Practice
Experience
Free Clinic of Franklin County April 2014 - Present
MMTC August 2012 - July 2014
Dairy Queen June 2010 - July 2014
Franklin County Public Schools, Rocky Mount VA. June 2011 - April 2014
StarTek December 2009 - June 2010
Skills
Cpr Certified, Medical Terminology, PowerPoint, Microsoft Word, Microsoft Office, Vital Signs, Data Entry, Customer Service, Teamwork, Phlebotomy, EKG, Time Management, HIPAA, Telephone Skills, AED, Appointment Scheduling, First Aid
Education
Miller-Motte Technical College 2012 — 2014
Associate's degree, Health Care Technology
Franklin County High School 2003 — 2007
Diploma, General Education
Free Clinic of Franklin County April 2014 - Present
MMTC August 2012 - July 2014
Dairy Queen June 2010 - July 2014
Franklin County Public Schools, Rocky Mount VA. June 2011 - April 2014
StarTek December 2009 - June 2010
Skills
Cpr Certified, Medical Terminology, PowerPoint, Microsoft Word, Microsoft Office, Vital Signs, Data Entry, Customer Service, Teamwork, Phlebotomy, EKG, Time Management, HIPAA, Telephone Skills, AED, Appointment Scheduling, First Aid
Education
Miller-Motte Technical College 2012 — 2014
Associate's degree, Health Care Technology
Franklin County High School 2003 — 2007
Diploma, General Education
Elizabeth Catron's StarTek Experience October 2004 - February 2012
Job Client Program Manager at Adecco Staffing, USA
Industry Staffing and Recruiting
Experience
Adecco Staffing, USA August 2013 - Present
Adecco Staffing, USA August 2013 - Present
STARTEK October 2004 - February 2012
Skills
Recruiting, Payroll, Coaching, Policy, Talent Acquisition, Onboarding, New Hire Orientations, Temporary Placement, Interviews, Hiring, Applicant Tracking..., Training, Internet Recruiting, Employee Relations, Performance Management, Human Resources, Management, Staffing Services, Temporary Staffing
Education
PHCC
Associate's degree, Business Technology Medical Office
Adecco Staffing, USA August 2013 - Present
Adecco Staffing, USA August 2013 - Present
STARTEK October 2004 - February 2012
Skills
Recruiting, Payroll, Coaching, Policy, Talent Acquisition, Onboarding, New Hire Orientations, Temporary Placement, Interviews, Hiring, Applicant Tracking..., Training, Internet Recruiting, Employee Relations, Performance Management, Human Resources, Management, Staffing Services, Temporary Staffing
Education
PHCC
Associate's degree, Business Technology Medical Office
Ashley Maurer's StarTek Experience 2008 - 2011
Job Financial Services Professional
Industry Financial Services
Experience
Check Into Cash 2011 - 2013
STARTEK 2008 - 2011
STARTEK November 2010 - December 2010
STARTEK June 2010 - August 2010
Skills
Customer Service, Call Centers
Education
Madison Adult Career Center 2013 — 2013
Phlebotomy Technician/Phlebotomist, Phlebotomy Technician/Phlebotomist, 100%
Check Into Cash 2011 - 2013
STARTEK 2008 - 2011
STARTEK November 2010 - December 2010
STARTEK June 2010 - August 2010
Skills
Customer Service, Call Centers
Education
Madison Adult Career Center 2013 — 2013
Phlebotomy Technician/Phlebotomist, Phlebotomy Technician/Phlebotomist, 100%
Joyce Ann Hawkins's StarTek Experience May 2013 - August 2013
Job Proactive Customer Service Professional
Industry Consumer Services
Experience
STARTEK May 2013 - August 2013
STARTEK August 2012 - August 2013
St. Luke's Medical Center-Global City March 2009 - August 2012
Skills
Customer Oriented, Customer Service, Customer Support, Creative Problem Solving, Highly resourceful, Critical Thinking, English language skills, Adaptability, Resilience, Collaboration, Close Attention to..., Microsoft Office, Microsoft Excel, Microsoft Word, Training Facilitation, Coaching, Strategic Planning
Education
West Visayas State University 2003 — 2007
Bachelor of Science (B.S.), Nursing
St. Scholastica's Academy Marikina
STARTEK May 2013 - August 2013
STARTEK August 2012 - August 2013
St. Luke's Medical Center-Global City March 2009 - August 2012
Skills
Customer Oriented, Customer Service, Customer Support, Creative Problem Solving, Highly resourceful, Critical Thinking, English language skills, Adaptability, Resilience, Collaboration, Close Attention to..., Microsoft Office, Microsoft Excel, Microsoft Word, Training Facilitation, Coaching, Strategic Planning
Education
West Visayas State University 2003 — 2007
Bachelor of Science (B.S.), Nursing
St. Scholastica's Academy Marikina
Kristin Wynn's StarTek Experience August 2015 - Present
Job Customer Service Agent
Industry Consumer Services
Experience
STARTEK August 2015 - Present
Southeastern Health Plus 2014 - 2015
Beach Automotive March 2012 - February 2014
Skills
Customer Service, Human Resources, Process Improvement, Time Management, Microsoft Word, PowerPoint, Leadership, Training, Management, Outlook, Microsoft Excel, Interviews, Access, Insurance, Recruiting, Team Building, Project Management, Customer Satisfaction, Cross-functional Team..., Payroll, New Business Development, Microsoft Office
Education
Miller-Motte Technical College 2012 — 2013
Medical Billing and Coding, Medical Administrative/Executive Assistant and Medical Secretary
STARTEK August 2015 - Present
Southeastern Health Plus 2014 - 2015
Beach Automotive March 2012 - February 2014
Skills
Customer Service, Human Resources, Process Improvement, Time Management, Microsoft Word, PowerPoint, Leadership, Training, Management, Outlook, Microsoft Excel, Interviews, Access, Insurance, Recruiting, Team Building, Project Management, Customer Satisfaction, Cross-functional Team..., Payroll, New Business Development, Microsoft Office
Education
Miller-Motte Technical College 2012 — 2013
Medical Billing and Coding, Medical Administrative/Executive Assistant and Medical Secretary
Williams Lea
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC
Aon Hewitt