Experience
Norfolk Southern Railroad  May 2015 - Present
Refreshment Services Pepsi  April 2008 - May 2015
Refreshment Services Pepsi  February 2010 - December 2012
StarTek Inc.  July 2007 - December 2007
US Navy  January 2000 - September 2005

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Logistics, Distribution Center..., Shipping, Data Entry, Retail, Cashiering, Administrative..., Windows, Call Center, Telephone Skills, Sales, Management, Team Building, Troubleshooting, Outlook, Operations Management, Store Management, Security Clearance, Military, Coaching, Project Planning, Leadership

Education
Richland Community College   2007 — 2008
In Progress, Business Administration and Management, General

Warren County Community College   2006 — 2007
Business/Office Automation/Technology/Data Entry

Douglas MacArthur High School   1993 — 1997
HS Diploma

Experience
ADT  November 2013 - November 2013
American Express  March 2010 - May 2011
Kelly Services/Aon Consulting   October 2009 - December 2009
StarTek Inc   January 2006 - October 2009
InService America  October 2004 - October 2005
Lincare Accounting   October 2003 - December 2004

Skills
Analytics, Customer Service, Data Entry, Graphic Design, General Ledger, Microsoft Word, PowerPoint, Problem Solving, Spreadsheets, Email, Filing, Numeric Filing, Bulk Mailing, Resolve Issues, Billing Solutions, Real Estate Transactions, Entrepreneurship, Clerical Skills, Receptionist Duties, Transcription

Education
Guilford Technical Community College   2012 — 2013
Certificate, Office Administraation

Allen School-Jamaica   2011 — 2012
Diploma, Medical Insurance Billing and Coding

Experience
Kaiser Permanente  August 2012 - Present
Kaiser Permanente  April 2011 - July 2012
Kaiser Permanente  April 2008 - April 2011
Kaiser Permanente  July 2006 - April 2008
Kaiser Permanente  August 2005 - July 2006
Kaiser Permanente  May 2004 - August 2005
North Range Behavioral Health, Littler Center   May 2002 - February 2003
StarTek Inc   June 2000 - May 2002

Skills
Training, Leadership, Troubleshooting, Benefits Administration, Technical Analysis, Problem Analysis, Project Management, Software Implementation, Communication, Staff Development, Creative Strategy, Issue Resolution, Epic Resolute..., Epic Systems, Epic Prelude, epic cadence, epic ambulatory, Epic Welcome, HIPAA, Revenue Cycle, Ambulatory Care, Healthcare Information..., EMR, Healthcare, Quality Assurance, Customer Service, Software Documentation, Healthcare Management, EHR, CPOE, Medicare, Process Improvement

Education
Regis University   2008 — 2009
Master, Business Administration; Healthcare Administration

University of Northern Colorado   1997 — 2002
Bachelor of Arts, English

Greeley West High School   1995 — 1997
high school diploma

Experience
Charter Communications  April 2015 - Present
Fryday Consulting, LLC (Contract)   2000 - Present
WOW! Internet, Cable & Phone   October 2014 - March 2015
Hawkins Point Partners  May 2014 - September 2014
SCL Health System  November 2013 - May 2014
TeleTech  June 2013 - October 2013
Ciber  2010 - 2013
StarTek, Inc.   2007 - 2009
Metso  2002 - 2004
Robinson Brick Company  1999 - 2000

Skills
SharePoint, Technical Writing, Microsoft Word, Software Documentation, Visio, Adobe Acrobat, MS Project, Salesforce.com, Training, Management, PowerPoint, Vendor Management, Access, Microsoft Excel, Analysis, Quality Assurance, Content Management, SnagIt, Doc-to-Help, Outlook, Microsoft Publisher, Business Analysis, Information Technology, Outsourcing, Process Improvement, CRM, Proofreading, HTML, RFP Machine, Client-Specific..., Web & Internet..., Business Intelligence, Project Management, FogBugz, Lotus Notes, Creative Writing, Recruiting, RFP, Microsoft Office, Team Leadership, Human Resources, Editing, SDLC, Leadership, Requirements Analysis, Professional Services, Call Centers, Networking, Sales Operations, ServiceNow

Education
Colorado Christian University
Bachelor of Science (B.S.), Management - Computer Information Systems

Experience
AVON Products, Inc  August 2011 - Present
NADAP  December 2012 - May 2013
Goodwill Industries of Greater NY and NJ   July 2012 - December 2012
New York City Fire Department  February 2012 - May 2012
UncommonGoods, LLC   October 2011 - February 2012
CAPS  February 2011 - June 2011
US Census Bureau  January 2010 - June 2010
Warner Cable  October 2008 - April 2009
Berwick Offray, LLC  October 2007 - April 2008
Startek, Inc  October 2005 - June 2007

Skills
Typing 45WPM, Microsoft Office, Typing, Fundraising, Recruiting, Event Planning, Sales, Team Leadership, Community Outreach, Customer Service

Education
Liberty University   2002 — 2005
Criminal Justice

Liberty University   2002 — 2005
Criminal Justice

Dublin School   1998 — 2002
Diploma, Liberal Arts

Experience
NCS Pearson  January 2015 - Present
State of Iowa  December 2011 - January 2015
ACT  May 2011 - December 2011
Federal Public Defender  June 2009 - October 2010
Gallagher, Millage & Gallagher, P.L.C   October 2008 - February 2009
John C. Wagner Law Offices   June 2008 - September 2008
City of Davenport  May 2007 - August 2007
John C. Wagner Law Offices   May 2006 - August 2006
University of Iowa Hospitals  August 2002 - August 2005
Startek, Inc  July 1999 - September 2001

Skills
Writing, Legal research, Legal Research, Legal Writing, Litigation, Courts, Civil Litigation, Trials, Mediation, Appeals, Commercial Litigation, Family Law, Corporate Law, Hearings, Motions, Research, Analysis, Business Litigation, Consumer Law, Public Policy, Discrimination, Policy Analysis, Westlaw

Education
University of Iowa College of Law   2005 — 2008
J.D., Law

Colorado State University   1996 — 1999
B.A., Sociology with Criminal Justice emphasis, minor Economics

Experience
Apple Care   August 2014 - Present
Teleperformance USA Inc   January 2013 - August 2013
Teleperformance Group   January 2013 - August 2013
Home Assistance Services   July 2012 - December 2012
Home Assistance Services, Inc   July 2012 - December 2012
DB Schenker Logistics   August 2011 - July 2012
DB Schenker Logistics   August 2011 - July 2012
Westside Habilitation Center   April 2010 - April 2011
Startek, Inc  February 2009 - December 2009
The Avenue  June 2007 - December 2008

Education
Jones Knowledge Group   2012 — 2015
Bachelors, AABA in Business Administration

Jones International University
Bachelors' Degree, Business Administration & Accounting; Business Administration & Accounting

Experience
Marx Business Solutions   2013 - Present
Comcast Cable  2008 - December 2012
StarTek Inc.  2006 - 2008
Time Warner Telecom  2005 - 2006
Relera  February 2001 - November 2001
Qwest Communications Inc.  1989 - 2000

Skills
Team Building, Operations Management, Change Management, Call Center, Strategic Planning, Cross-functional Team..., Vendor Management, Process Improvement, Call Centers, Employee Relations, Coaching, Performance Management, Talent Management, Succession Planning, Employee Engagement, Outsourcing, Leadership Development, Business Analysis, Customer Satisfaction, Customer Service, Talent Acquisition, Team Management, Human Resources, Customer Experience, Leadership, Training, Strategy, Deferred Compensation, Workforce Management, Management, Business Strategy, Onboarding, Management Consulting, Policy, Contract Management, Negotiation, Team Leadership, Program Management, Organizational..., Project Management, Telecommunications, Organizational Design, Contract Negotiation, Workforce Planning, Business Development, HRIS, Personnel Management, Organizational..., Employee Training, Business Process...

Education
University of Denver   1988 — 1990
MS, Systems Management

United States Military Academy at West Point   1981 — 1985
BS

Experience
BookMasters, Inc.   March 2011 - Present
Eatmor Bundt & Twisted Fig Tea   May 2006 - July 2012
StarTek Inc.  February 2008 - January 2010
Flexicom Wireless   December 2004 - January 2008
Frey Scientific  July 1997 - August 2004
School Specialty  1997 - 2004
Grace Brethren Navajo Mission   1988 - 1999
High School Science/Health Teacher & Coach   August 1988 - June 1995

Skills
Customer Service, Marketing Strategy, Team Building, Coaching, Marketing, Customer Satisfaction, Strategic Planning, Social Media, Instructional Design, Performance Management, Call Center, Sales Management, Marketing Communications, Public Relations, New Business Development, Leadership, Sales, Product Development, Trade Shows, Social Media Marketing, Management, Budgets, Sales Operations

Education
Ohio University   1983 — 1988
BSED, Secondary Education

Experience
City of Bay, Arkansas   November 2014 - Present
Bay Public School   October 2014 - Present
Goodwill Industries of Arkansas  July 2014 - Present
Optus Inc  February 2014 - July 2014
Bay United Methodist Church Open Doors After School Program   October 2013 - May 2014
Arkansas Department of Workforce Services  December 2011 - September 2013
StarTek, Inc  June 2009 - November 2010
StarTek  April 2009 - June 2009
Startek  September 2008 - April 2009
W.K. Kellogg Foundation   September 2006 - October 2008

Skills
Mentoring, Process Improvement, Workforce Planning, Revenue Management, Team Building, Job Coaching, Job Search Strategies, Screening Resumes, Resume Writing, Coaching, Training Delivery, Hands-on Training, Instructor-led Training, Community Organizing, Community Development, Community Outreach, Business Process..., Recruiting, Interview Preparation, Project Planning, Strategic Planning, Collaborative Problem..., Research, Microsoft Excel, Microsoft Word, Microsoft Office, Leading Change, Parent Involvement, Coupons, Value for Money, Sports Coaching, Operations Management, Customer Satisfaction, Human Resources, Interviews, Management, Call Centers, Time Management, Program Management

Education
Arkansas State University   2011 — 2011
Master of Science, Business Technology, 3.4

Arkansas State University   2002 — 2005
Bachelor of Science (B.S.), Regional & Community Economic Development, 2.98

Arkansas State University   2000 — 2002
AS, Business Information Systems, 2.89

Bay High School   1988 — 1994

Experience
University of Northern Colorado  September 2013 - Present
Startek, Inc  January 2007 - January 2012
San Diego Christian College  July 2004 - June 2007
Tri-City Herald  March 1994 - January 1999

Skills
Student Development, Program Development, Teaching, Higher Education, Student Affairs, Student Leadership, Leadership, Leadership Development, Academic Advising, Access, Budgets, Curriculum Development, Event Planning, Management, Research, Training, Public Speaking, PowerPoint, Community Outreach, Administrative...

Education
University of Northern Colorado   2012 — 2014
Master of Arts (MA), Higher Education and Student Affairs Leadership

San Diego Christian College
B.A, History

Experience
Antea Group  October 2006 - Present
StarTek Inc.  September 1989 - July 2002

Skills
Customer Service, Management, Event Planning, Highly detail oriented, Business Development, Business Strategy, Fundraising, Organizational..., Time Management, Microsoft Excel, International Business, Organizational..., Business Process..., Client Development, Client Relations Skills, Project Management, Vendor Management, Vendor Relationships, Team Building, Team Leadership

Education
Bemidji State University   1980 — 1984
B.S., Physical Geography/Planning

Colorado State University
Business Management

Experience
StarTek Inc   July 2004 - Present
WARREN ACHIEVEMENT CENTER   July 2004 - August 2005

Skills
Management/Supervision, Goal Setting, Technical Analysis, Reward/Incentive..., Staff Retention, Strong Organization..., Customer Service, Client Services, Training & Development, Performance Management

Education
Johnson & Wales University   1996 — 1997
Business Administration and Management, General

CARL SANDBURG

Experience
Alorica  September 2014 - Present
Alorica  March 2013 - September 2014
City of Richmond Public Utilities   February 2012 - December 2012
City of Portsmouth Public Utilities   April 2007 - February 2012
StarTek, Inc  November 2005 - April 2007
Anthem Blue Cross Blue Shield  January 2005 - September 2005
Bank of America  March 2000 - February 2004

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Public Speaking, Editing, Social Media, Research, Windows, Outlook, Strategic Planning, Negotiation, Team Building, Coaching, Training, Program Management, Call Centers, Management, Leadership

Education
Thomas Nelson Community College
Associate of Science (A.S.), Social Sciences

Thomas Nelson Community College
Professional Writing Certificate

Experience
The Limited  September 2010 - Present
StarTek, Inc.   June 2009 - November 2009
Dots, Inc  March 2009 - May 2009
South Suburban College Counseling Department   August 2007 - August 2008
Fine Arts Center  November 2006 - April 2007

Education
Millikin University   2006 — 2008
None, Psychology

Millikin University
Human Services

South Suburban College of Cook County
English

Dr. Martin Luther King Jr. College Preparatory High School   2002 — 2006
Diploma, Honors Program

Dr. MLK Jr. College Prep High School

Experience
Tanny Academy of Martial Arts   August 2009 - Present
Dynamafit   September 2009 - December 2012
DYNAMATRONICS LLC   May 2009 - June 2010
LiveOps  April 2009 - July 2009
TRAN'S MARTIAL ARTS & FITNESS CENTER   January 2007 - April 2009
Corporate Express  March 2006 - December 2006
TRAN'S MARTIAL ARTS & FITNESS CENTER   April 2002 - April 2004
STARTEK, INC  October 2003 - March 2004

Skills
Martial Arts, E-commerce, Customer Service, Fitness, Entrepreneurship, Leadership, Personal Training, Marketing, Leadership Development, Self Defense, Kickboxing, Nutrition, Management, Email Marketing, Sales, Training, Taekwondo

Education
Colorado State University   1999 — 2003
Bachelor of Arts, International Studies; European) and Anthropology

Experience
Douglas County Libraries  February 2012 - Present
King Soopers  November 2010 - September 2011
StarTek Inc   September 2007 - August 2010
StarTek Inc   October 2003 - September 2007

Education
San Jose State University   2010 — 2013
Master of Library and Information Science, Library Science

University of Northern Colorado   2007 — 2010
Bachelor of Arts, English - Liberal Arts

Aims Community College   2005 — 2007
Associate of Arts, Liberal Arts

Experience
AT&T  January 2015 - Present
AT&T Mobility  November 2010 - January 2015
AT&T Mobility  February 2009 - November 2010
AT&T Mobility  March 2006 - February 2009
AT&T Mobility  August 2002 - March 2006
StarTek, Inc  September 2000 - August 2002

Skills
HTML, JavaScript, Microsoft Office, Crystal Reports, SQL, Data Analysis, Customer Service, Excel, E-commerce, Project Implementation, JIRA, Social Media, Program Management, MS Project, MS Office Suite, project management, Quality Assurance, computer programming, PowerPoint, Documentation, Analysis, User Acceptance Testing, Business Analysis, Team Leadership, Project Planning, Six Sigma, Problem Solving, Quality Center, Process Improvement, Telecommunications, Team Management, Troubleshooting, Social Media Measurement, Social Listening, Radian6, Social Analytics, Facebook, YouTube, Call Center, Customer Experience, Social Media Marketing, Mobile Devices, Wireless, Product Management, Customer Engagement, Windows, Java, Customer Satisfaction, Customer Support, Business Process...

Education
Colorado Technical University   2007 — 2008
Bachelors

Northern Oklahoma College   2000 — 2002
Associates

Experience
the medcom group, ltd  May 2015 - Present
Willbros Group, Inc.   September 2014 - May 2015
Hospice of Northern Colorado  May 2007 - September 2014
The Pampered Chef  March 2011 - April 2014
Humane Society of Weld County  May 2011 - May 2013
North Colorado Medical Center Foundation   February 2010 - August 2012
Startek, Inc  September 2004 - May 2007
Organix Supply, LLC   July 2002 - September 2004

Skills
Financial Reporting, Accounting, Budgeting, General Ledger, Accounts Payable, Accounts Receivable, Payroll, Reconciliation, SAP, Financial Analysis, Excel, Budgets, Account Reconciliation, Finance, Invoicing

Education
University of Northern Colorado   1996 — 2002
Bachelor of Science, Accounting

Experience
Weld County Department of Human Services  April 2012 - Present
Scentsy, Inc.   September 2011 - Present
Cloud 10 Corporation – A Transcom Company   December 2011 - April 2012
Cloud 10 Corporation – A Transcom Company   February 2008 - October 2011
Professional Finance Company, Inc.   September 2003 - January 2008
Hogan's Restaurant and Saloon   March 2003 - May 2004
Startek, Inc.   October 2000 - March 2003
Sonic Drive-In  October 1999 - October 2000

Skills
Call Centers, Customer Service, Recruiting, Customer Satisfaction, Troubleshooting, Microsoft Office, Training, Employee Relations, Time Management, Leadership, Human Resources, Administration, Customer Experience, Public Speaking, Workforce Management, Teamwork, Employee Training, Program Management, Conflict Resolution, System Administration, Customer Retention, Performance Management, Account Management, Data Entry, Team Building, Microsoft Excel, Coaching, Interviews, Telephone Skills, Hiring, Software Documentation, Outlook, Process Improvement, Operations Management, Team Leadership, Quality Assurance, Community Outreach, Administrative..., Windows, Operating Systems, Databases, WebEx, Citrix Metaframe, Remote Access, Records Management, Information Management, Client Counseling, Support Groups, Client Orientation, Management

Education
University of Northern Colorado   2002 — 2005
B.A., Communication Studies, Legal

Valley High School   1998 — 2002
General Education

Experience
Comcast Cable  April 1998 - Present
Innovative Services of America  February 1997 - March 1998
StarTek, Inc  February 1996 - February 1997
Palestine Telecommunications Company   March 1993 - December 1995

Skills
SIP, VoIP, DOCSIS, IP, Telephony, Telecommunications, Ethernet, TDM, Wireless, TCP/IP, ISDN, HFC, MPLS, Network Engineering, Network Design, SS7, OSPF, BGP, Routing, Switches, Cabling, Routers, Cisco IOS, Broadband, Troubleshooting, Computer Network..., CCNA, Cisco Technologies, T1, Technical Support, System Deployment, LAN-WAN, Fiber Optics, Networking, DWDM, Provisioning, QoS, WAN, Hardware, Avaya, SIP Trunking, SNMP, Testing, ATM networks, H.323, SDH, Routing Protocols, Telecommunications..., EIGRP, IPTV

Education
Colorado Technical University   2013 — 2015
Doctorate of Science, Enterprise Information Systems

Colorado Technical University   2010 — 2012
Master of Science, Enterprise Information Systems, 3.97/4

Feati University   1985 — 1988
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering

Training & Certificationa

Experience
Meriwether Godsey  May 2012 - Present
StarTek Inc   December 2011 - May 2012
StarTek Inc   July 2010 - December 2011
StarTek Inc   April 2007 - July 2010
StarTek Inc   December 2006 - April 2007

Skills
Communication Skills, Multitasking Skills, Computer Proficiency, People-oriented, Fast Paced Environment, Time Management, Coaching, Telephone Skills, Sales, HRIS, Human Resources, Employee Training, Performance Management, Microsoft Excel, Customer Service, Food

Education
Central Virginia Community College   2010 — 2011

Brookville High School   2002 — 2005
Graduate; diploma

Experience
Orica  October 2012 - Present
Orica  March 2007 - October 2012
StarTek, Inc.   June 2006 - February 2007
tw telecom  December 2005 - June 2006
STARTEK  June 2004 - December 2005
Watson Pharmaceuticals, Inc.   August 1998 - March 2004

Skills
Employee Benefits, Compensation Structure..., Group Benefit Plans, Strategic Planning, SAP HR, Defined Benefit, Global Compensation, Incentive Programs, Remuneration, Deferred Compensation, Workers Compensation, FMLA, Disability Management, Pay for Performance, Defined Contribution, Job Evaluation, Performance Management, HRIS, Compensation Structures, Employee Relations, Personnel Management, Workforce Planning, Job Descriptions, Human Resources, Compensation & Benefit, Talent Management, Labor Relations, Succession Planning, Job Analysis, Salary, Management, Employee Engagement, Change Management, Leadership, HR Policies, Compensation

Education
University of La Verne   1998 — 2000
Bachelor of Science (B.S.), Health Services Management

University of California, San Diego   1991 — 1993

Experience
Freelance Technical Writer  July 2015 - Present
OtterBox  February 2014 - July 2015
Om Mountain Yoga and Meditation Center   2010 - 2015
1OAK Technologies  June 2013 - February 2014
Om Mountain Yoga & Meditation Center   July 2010 - November 2013
Hach Company  October 2000 - May 2013
Yoga Teachers of Colorado   2010 - 2013
StarTek, Inc  September 1999 - October 2000
Avalon Imaging   October 1995 - September 1999
Engineering Measurements Company   November 1993 - October 1995

Skills
Meditation, Editing, Software Documentation, Product Development, Technical Writing, Yoga, Public Speaking, Visio, Teaching, Project Management, Adobe Acrobat, PowerPoint, Microsoft Office, Management, HTML, Access, Training, Proposal Writing, Social Media, Wellness, Technical Documentation, Writing, Content Management, Testing, Cross-functional Team...

Education
Colorado State University
BS, Environmental Education/Natural Interpretation

Colorado State University
BS (Coursework towards BS, no degree), Physics, education

Experience
Startek Inc.  November 2014 - Present
Hewlett-Packard  May 2014 - October 2014
Xerox  May 2014 - August 2014
IBM  August 2012 - April 2014
USDA  July 2011 - May 2012
IBM  September 2010 - July 2011
IBM  February 2010 - September 2010
Webroot  July 2009 - November 2009
IBM  March 2008 - July 2009
StarTek  August 2006 - March 2008

Skills
Active Directory, Troubleshooting, Technical Support, Windows, Outlook, Windows XP, Help Desk Support, VPN, Dell Computers, Lotus Notes, Computer Hardware, XP, Data Entry, Access, Software Documentation, Networking, Technical Writing, Network Administration, Recruiting, Customer Service, ITIL Certified

Education
Aims Community College   2004 — 2005
Associates Degree, Computer Information Systems

Aims Community College   2002 — 2003
Computer Science, Computer Information Systems

Experience
Norcraft Companies, Inc.   January 2014 - Present
H. A. Wagner Group, LLC   2004 - Present
Cree, Inc.   February 2004 - October 2013
Startek, Inc.   April 2007 - October 2011
FormFactor, Inc.   February 2005 - December 2010
Caregiver Services, Inc.   April 2008 - November 2010
Quovadx, Inc.   April 2004 - August 2007
Mirant Corporation  January 2003 - April 2004
Optio Software, Inc.   2002 - 2003
Premiere Technologies, Inc.   1999 - 2000

Skills
Mergers, Strategic Planning, Process Improvement, Governance, Growing Companies, Audit, Healthcare, Change Management, Due Diligence, Team Building, Risk Management, Restructuring, P&L Management, Operations Management, Business Strategy, Leadership, Mergers & Acquisitions, SEC filings, Auditing, Executive Management, Strategy, Business Development, Financial Analysis, Program Management, Forecasting, Start-ups, Management, Finance, Policy, Management Consulting, Turn Around Management, Business Planning, Sarbanes-Oxley Act, Financial Modeling, Business Process..., Acquisition Integration, Managerial Finance, Revenue Recognition, Cross-functional Team..., Venture Capital, Corporate Finance, Accounting, Private Equity, Financial Reporting, IPO, Sarbanes-Oxley, Investor Relations, US GAAP, Strategic Financial..., Corporate Development

Education
University of Miami - School of Business   1960 — 1963
BBA, Accounting

North Miami High School-1959   1957 — 1959
High School Diploma, Greneral

Experience
Cielo Talent  November 2014 - Present
Cielo Talent  May 2013 - Present
CareerBuilder.com  July 2011 - May 2013
CareerBuilder.com  November 2010 - July 2011
CareerBuilder.com  November 2008 - November 2010
Cisco  March 2006 - October 2008
StarTek, Inc.   January 2002 - May 2005
StarTek  May 1999 - January 2002
StarTek  August 1997 - May 1999

Skills
Performance Management, Human Resources, Team Leadership, Strategic Planning, Talent Management, Recruiting, Sourcing, Business Strategy, Talent Acquisition, Employee Relations, Management, Change Management, Training, Vendor Management, Business Development, Outsourcing, Temporary Placement, Leadership, Project Management, Program Management, Benefits Administration, Hiring, Deferred Compensation, Internet Recruiting, Onboarding, Applicant Tracking..., Employee Engagement, Technical Recruiting, College Recruiting, Employer Branding, Interviews, Workforce Planning, Recruitment Advertising, Executive Search, Screening, Contract Recruitment, CRM, Organizational...

Education
Harvard Business School - Women's Executive Leadership Forum   2012 — 2012
Women's Executive Leadership Forum

University of Phoenix, Denver CO   2005 — 2007
Master's Degree, Education

University of Northern Colorado   1994 — 1997
BA Psychology, Human Resources

Front Range Community College   1992 — 1994
Associate's Degree

Experience
Asurion  May 2007 - Present
Convergys  February 2006 - May 2007
Startek, Inc  April 2004 - February 2006

Skills
Process Improvement, Human Resources, HRIS, Recruiting, Training, Employee Benefits, Analysis, Call Centers, Deferred Compensation, Budgets, Performance Management, Forecasting, PeopleSoft, Program Management, Employee Relations, Management

Education
Southern Illinois University, Carbondale   1991 — 1994

Experience
STARTEK  January 2015 - Present
Mills Products   October 2014 - January 2015
Sitel  July 2008 - December 2013
AFL Network Services  2005 - April 2008
Startek, Inc  2003 - 2005
Junior Achievement- Rocky Mountain, Inc.   2000 - 2002
Waste Management, Inc.   1992 - 2002

Skills
Accounts Receivable, Accounts Payable, Process Improvement, Great Plains Software, Account Management, Access, Oracle E-Business Suite, SAP, Call Center, Invoicing, Financial Reporting, Accounting, Leadership, Microsoft Excel, Training, Vendor Management, Account Reconciliation, Call Centers, Payroll, Forecasting

Education
Colorado State University
Bachelor of Applied Science (BASc), Merchandising

Experience
Colorado State University, Chemistry Dept.   January 2012 - September 2013
Abound Solar  September 2008 - March 2009
Hewlett-Packard  October 2005 - November 2005
Agilent Technologies  August 2003 - August 2004
StarTek Inc.  January 1990 - June 2002

Skills
Cross-functional Team..., Accounting, Outlook, Budgets

Education
Colorado State University   2011 — 2014
Master of Accountancy - Specializing in Taxation

Front Range Community College   2010 — 2011
Business Calculus, Intro. to Financial Accounting

Arizona State University
Bachelor of Science - Journalism and Marketing

Experience
DaVita Kidney Care  May 2015 - Present
PACCAR  November 2013 - May 2015
PACCAR  January 2011 - January 2014
PACCAR  November 2006 - January 2011
PACCAR  October 2005 - November 2006
StarTek Inc.  1995 - 2005

Skills
SAP, Customer Relations, Team Leadership, ERP, Process Improvement, IT Management, SAP R/3, SDLC, Business Analysis, Vendor Management, IT Strategy, Project Management, System Administration, Data Center, Cross-functional Team..., Customer Service, Enterprise Software, SAP ERP

Education
University of Northern Colorado   1994 — 1997
Bachelor of Science (B.S.), Business Administration / Finanace

Aims Community College   1990 — 1994
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies

Colorado State University   1988 — 1990

Greeley West High   1985 — 1988

Experience
Amdocs  February 2014 - Present
Amdocs  July 2008 - February 2014
Amdocs  June 2005 - July 2008
StarTek, Inc.   June 2002 - April 2005
BearingPoint  August 1999 - November 2001
Accenture  May 1991 - August 1999

Skills
Contract Negotiation, Contract Management, Vendor Management, Program Management, PMO, Service Level Agreements, Business Analysis, Data Analysis, IT Outsourcing, BPO, Maintaining Strong..., Executive Reporting, Sales Operations, Financial Analysis, Performance Metrics, Outsourcing, Offshore Management, Offshore Outsourcing, Telecommunications, Strategic Partnerships, Process Improvement, Consulting, Issue Management, Business Transformation, Cross-functional Team..., Professional Services

Education
Southern Methodist University   1986 — 1991
B.S., Computer Science

Experience
Kaiser Permanente IT  March 2011 - Present
StarTek, Inc  October 2009 - December 2010
Data Resource Technologies, Inc.   June 2008 - September 2009
Qwest Communications  May 2003 - May 2008
Sales Management Group, Inc.   March 1992 - June 2002
RB Furniture, Inc   February 1990 - March 1992
Southport/Carpenter Group, Inc.   January 1984 - February 1990
United Reources, Inc.   1982 - January 1984
Arthur Young  1980 - 1982

Skills
Performance Management, Process Improvement, Vendor Management, Program Management, Project Management, Key Account Management, Leadership, Strategic Planning, Management, Project Planning, Change Management, Account Management, Business Intelligence, Cross-functional Team..., Analysis, Budgets, Business Analysis, Software Documentation, Business Process..., CRM

Education
San Diego State University-California State University   1978 — 1980
MBA, Human Resources

San Diego State University-California State University   1974 — 1978
BS, Business Administration - Management

Experience
Crop Production Services  September 2014 - Present
Crop Production Services  August 2009 - Present
RPM Electronics  March 2008 - March 2010
RPM Technology  2005 - 2008
StarTek Inc.  1994 - 2005

Skills
SAP

Education
Aims Community College   1991 — 1993
AAS, Accounting

Experience
StarTek USA, INC  2009 - Present
StarTek Inc.  April 1999 - December 2008

Education
Colorado Mountain College   1973 — 1975
AAS, Photography

Experience
Consolidated Resorts, Inc.   May 2008 - June 2009
CompuCredit Corporation  2002 - 2007
CompuCredit Corporation  January 2001 - January 2002
Startek, Inc.   January 1999 - January 2000
CitiGroup Diners Club  January 1997 - January 1999
First Data Corporation  1994 - 1996

Skills
Relationship Management, Business Process..., Operations Management, Process Improvement, Outsourcing, Performance Management, Six Sigma, Customer Service, Call Centers, Business Analysis, Management, Leadership, Call Center, Credit, Training, Team Building

Education
Johnson County Community College

Experience
US Renal Care, Inc.   December 2010 - Present
StarTek, Inc  June 2008 - October 2010
Chick-fil  October 2007 - May 2008
Business Office   May 2007 - October 2007
Saddlebrook Homes, LLC   August 2006 - February 2007
Steve and Barry's University Sportswear 2006   January 2006 - July 2006
Chick-Fil-a of Olive Branch   2002 - 2004
Unisys Computer Corporation   August 1998 - November 2000

Skills
Recruiting, New Hire Orientations, Human Resources

Education
Arkansas State University   2004 — 2005
Management, Human Resources

Rust College   2002 — 2004
Management

Military Service   1994 — 1995
Petroleum Technology/Technician

Southwestern Michigan Community College   1992 — 1994
Music Education

Experience
Amkor Technology  2014 - Present
Avon  2012 - 2014
Apple  2010 - 2012
Deloitte  2010 - 2010
Unilever  2007 - 2010
Deloitte  2006 - 2007
Air Products and Chemicals  2006 - 2006
StarTek Inc.  2005 - 2006

Skills
SD, SAP R/3, SAP SD, SAP, ERP, SAP MM, SAP Implementation, EDI, SAP ERP, SAP HR, Pricing, ABAP, IDOC, SAP CRM, SAP Netweaver, Data Migration, SAP BW, ECC, Master Data Management, Business Process, SAP BI, Business Objects, SAPScript

Education
Illinois Institute of Technology   2003 — 2005
Master of Science (M.S.), Mechanical and Aerospace Engineering

Doctor Babasaheb Ambedkar Marathwada University
Bachelor of Engineering (B.E.), Mechanical Engineering

Experience
Startek Inc.  September 2013 - Present
StarTek  December 2011 - Present
Marriott International  October 2008 - November 2010
Black Marlin   June 2008 - October 2008

Skills
Revenue Analysis, Hospitality, Hospitality Management, Front Office, Pre-opening, Hotel Management, Hospitality Industry, Resorts, Hotels, Food & Beverage, Event Management, Customer Service, Property Management..., Microsoft Office, Restaurants, Event Planning, Purchasing, Teamwork, Management, Training, Team Building, Customer Satisfaction, Restaurant Management, Leadership, Coaching, Employee Relations, Time Management, Employee Training, Operations Management

Education
American University College of Science and Technology   2004 — 2008
BA, Management Information Systems

College Notre Dame de Louaize

Experience
Harmony Point, LLC DBA Classic Stuffed Animals   January 2013 - Present
BSN Nursing Program - University of Northern Colorado   May 2013 - Present
Ernest Health - Northern Colorado Rehabilitation Hospital   May 2014 - March 2015
Mutual of Omaha  July 2002 - April 2013
StarTek Inc.  October 2005 - September 2010
U.S. Bank   2003 - 2005
Amicus Federal Savings Bank/CIBC. (Closed by FDIC)   2000 - 2002
City of Westminster  1998 - 2000
Omnitech International Inc. Sales & Marketing Coordinator   1997 - 1998
Lewis & Clark Theatre Company   1993 - 1996

Skills
Insurance, Leadership, Customer Service, Disability Insurance, Customer Satisfaction, Training, Management, Long-term Care, Employee Benefits, Sales, Call Centers, Process Improvement, Call Center, Microsoft Excel, Coaching, Sales Management, Small Business, Investments, Health Insurance, Program Management, Project Management, Term Life Insurance, Whole Life, Critical Illness, Fixed Annuities, Underwriting, Strategic Planning, Analysis, Marketing Strategy, Nursing Care, Nursing Documentation, Geriatric Nursing, Medical-Surgical, Hospice & Palliative..., Public Health, Community Health, Clinical Nutrition, Performance Metrics, Nursing Interventions, Pain Management, Behavioral Health, Labor and Delivery and..., Orthopedic..., Patient-Centered..., Evidense-Based Nursing...

Education
University of Northern Colorado   2013 — 2015
Bachelor of Science in Nursing, Healthcare, c

Front Range Community College   2011 — 2012
Prerequisites for BSN Degree, Registered Nursing/Registered Nurse, Prerequisites for BSN Degree

Northern Maine Vocational Technical Institute   1982 — 1983
Certification, Nurse's Aide

University of Maine   1980 — 1982
Jazz/Popular Music, Keyboard major/English minor

Experience
American Woodmark  September 2011 - Present
Eddins Insurance, INC   January 2000 - Present
Startek, INC  November 2008 - September 2011
Basix Computers   May 2008 - November 2008
Ferrum College  August 2003 - December 2005
Eddins Computer Wizardry   January 1999 - August 2003

Education
Ferrum College
BS, Infomation Systems

Madison County High School
Advance Diploma

Experience
City of Roanoke, VA  April 2013 - Present
American Express  August 2010 - September 2011
UnitedHealth Group  August 2009 - August 2010
Startek, Inc  February 2007 - August 2009
Mary Baldwin College Virginia Women's Institute   August 2003 - December 2006
Virginia Polytechnic Institute Center   June 2003 - August 2003

Skills
Training, Call Centers, Management, Invoicing, Customer Service

Education
Mary Baldwin College   2003 — 2006
Bachelors of Science, Psychology

Franklin County High School   1999 — 2003
Advanced High School Diploma, General Education Studies

Liberty University
Bachelor's degree, Criminal Justice and Corrections

Experience
Decatur Memorial Hospital  January 2014 - Present
Asurion  September 2012 - January 2013
Startek, Inc.   May 2011 - October 2012
StarTek, Inc  October 2011 - April 2012
Startek, Inc.   September 2009 - May 2011
Startek, Inc.   June 2009 - September 2009

Skills
Call Center, Customer Experience, Customer Satisfaction, Workforce Management, Call Centers, BPO, Contact Centers, Call Center Development, Service Delivery, Customer Support, Technical Support, Avaya, Inbound Marketing, Customer Retention, Help Desk Support, Customer Service, Leadership, Team Building, Training

Education
Midwest Technical Institute - Lincoln   2005 — 2006
Medical Assistant certification, Medicine

Richland Community College   1993 — 1994
EMT Basic certification, Emergency Medicine

Experience
StarTek Inc   January 2006 - January 2011
StarTek Inc   January 2004 - January 2006
Pillowtex  January 2002 - January 2003
Dan River Inc  January 2000 - January 2002
Shorewood Packaging  January 1998 - January 2000
Bassett-Walker  January 1992 - January 1998

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Training, Troubleshooting, Leadership

Education
Danville Community College   2003 — 2004
Diploma, Public Speaking, Psychology, Information Systems; General Educational Development

Experience
ICF International  July 2011 - Present
Startek Inc.  May 2008 - July 2011

Skills
Training, Project Management, Microsoft Word, Research, Strategic Planning, Process Improvement, Team Leadership, Public Speaking, Customer Service, Leadership

Education
Patrick Henry Community College   1981 — 1983
2 year Diploma in Computer Science