Stefanini TechTeam
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Stefanini TechTeam Employees
Walmart June 2014 - Present
Stefanini TechTeam April 2013 - May 2014
Hamilton Technical College August 2002 - January 2009
Howard Press & Associates June 1997 - August 2002
Skills
Active Directory, IT Service Management, Troubleshooting, Service Delivery, Windows Server, ITIL, Business Analysis, Windows 7, Windows, Windows XP, Technical Support, Computer Hardware, Service Desk, Operating Systems, DNS, Requirements Analysis, Network Administration, IT Management, Help Desk Support, DHCP, Group Policy, System Deployment
Education
Linn State Technical College 1975 — 1977
Associate of Science (AS), Drafting and Design Technology/Technician, General
Central Christian College of the Bible
ITsavvy August 2015 - Present
ITsavvy March 2013 - August 2015
HNI Corporation July 2011 - March 2013
HNI Corporation November 2009 - July 2011
HNI Corporation October 2007 - October 2009
United Healthcare February 2006 - October 2007
John Deere Healthcare (acquired by United Healthcare) October 2004 - February 2006
Stefanini TechTeam September 2001 - April 2004
Skills
iPad in the Enterprise, Requirements Gathering, Project Planning, Project Execution, Mobile Technology, MS Exchange 2010, MS Dynamics CRM, Active Direcotry, Mobilde Device..., Android in the..., Outstanding Customer..., Team Leadership, Leading Cross..., Process Improvement, SharePoint, Troubleshooting, Active Directory, Windows, Change Management, Requirements Analysis, Problem Solving, Business Analysis, Customer Relations, Microsoft Office, Integration, VMware, Analysis, IT Management, Project Management, ERP, MS Project, Business Process..., Microsoft Exchange, Cross-functional Team..., Visio, Vendor Management, Customer Service, Enterprise Software
Education
St. Ambrose University 2003 — 2006
Bachelor of Arts in Computer Network Administration, Computer
Stefanini Techteam March 2013 - Present
Chrysler May 2011 - August 2011
Convergys (OnStar) March 2006 - March 2009
Skills
PC/Server hardware, Operating Systems, LAN WAN, Local/Network Printer, MS Windows NT/Server, MS Windows 2000Pro, MS Windows XP Home/Pro..., Active Directory, Microsoft Office, Lotus Notes, Remedy, SQL, Putty, Linux Unix Servers, Adobe Acrobat, Internet..., Automotive, Business Analysis, Customer Service, Help Desk Support, Management, Microsoft Excel, Microsoft SQL Server, Process Improvement, Training, Troubleshooting, VPN, Windows, Microsoft Word, Project Management
Education
UNIVERSITY OF PHOENIX 2009 — 2012
Bachelors of Science in Information Technology, Information Technology, 2.8
ITT Technical Institute-Troy 2002 — 2005
Associate of Applied Science in Computer Technology, Computer Technology
Walbridge August 2015 - Present
McKesson Health Solutions December 2014 - August 2015
Kelly Services November 2014 - November 2014
Apex Systems October 2014 - November 2014
Somat Engineering Inc. July 2014 - August 2014
EHIM, Inc. June 2012 - February 2014
Stefanini TechTeam 2000 - 2011
Ford Motor Company 2004 - 2010
Skills
Computer Application..., Microsoft Windows XP..., Excellent customer..., Superior outage..., Broad technical..., Superior technical..., Extensive domain and..., Windows 7 Administration, Server 2008..., TeleVantage..., SAP Security..., Trend Micro Anti-Virus, Unix Security, AS400 Administration, TCP/IP, Help Desk Support, Dell Computers, Dell PowerEdge Servers, Active Directory, Backup Exec, Acronis, WSUS, FaxFinder, Microsoft Exchange, XP, Windows Server, Troubleshooting, IT Service Management, Servers, Windows, Networking, Customer Service, Vendor Management, Service Desk, IT Management, Process Improvement, Business Analysis, Team Leadership, SharePoint, ITIL
Education
Oakland Community College 1997 — 2000
O August 2012 - September 2015
Unemployed September 2011 - August 2015
Stefanini TechTeam December 2010 - September 2011
Lowe's Home Improvement August 2009 - November 2010
Xindustryjobs.com August 2007 - August 2010
Jumer's Casino January 2002 - August 2005
Skills
Computer Hardware, Computer Hardware..., Office Equipment
Education
Blackhawk Community College 2004 — 2006
Southern Illinois University, Carbondale 2001 — 2002
Blackhawk College, Moline
Illnois, Music Education
McKesson November 2011 - Present
Stefanini TechTeam June 2010 - October 2011
Oak Street Productions May 2009 - June 2011
Wayne State University September 2009 - April 2011
Frobro Films September 2008 - October 2008
Clear Vision July 2008 - August 2008
Grand Valley State University August 2007 - August 2008
Grand Valley State University August 2004 - April 2007
Skills
Troubleshooting, Video Editing, Servers, Microsoft Excel, Hardware, Microsoft Office, Customer Service, Technical Support, Microsoft Word, Public Speaking, SCO Unix, Technical Documentation, Post Production, Network Administration, Windows, Help Desk Support, Mac
Education
Grand Valley State University 2004 — 2008
Film and Video, Film Production Emphasis
Symphony - Secure Seamless Communication December 2014 - Present
Markit October 2013 - December 2014
Self Employed August 2009 - September 2013
Stefanini TechTeam March 2006 - September 2013
Arco SRL June 2005 - March 2006
Skills
Java, Yacc, ANTLR, Natural Language..., Data Mining, Matlab, Linux server..., Linux, Network Administration, Assembly, Verilog, Eclipse, Software Development, MySQL, Bash, Artificial Intelligence, Software Engineering, Programming, HTML, Lucene, OOP, Computer Science, Ant, Maven, Design Patterns, C++, Spring, Subversion, Java Enterprise Edition, Spring Framework
Education
Universitatea „Politehnica” din București 2000 — 2013
Engineer's degree, Automatics and Computer Science, 1.31681469282+PI*2
Stefanini TechTeam April 2009 - Present
Ernst & Young November 2007 - April 2009
CGS January 1998 - November 2007
Self Employed December 2004 - January 2007
DIA Employment November 1997 - December 1997
Sprint Internet Passport July 1996 - October 1997
University of South Florida March 1995 - April 1996
University of South Florida September 1992 - April 1993
Lee County Department of Recreation June 1986 - August 1992
Edison Community College January 1989 - April 1991
Skills
Technical Support, Microsoft Office, Troubleshooting, Microsoft Word, Help Desk Support, Customer Service, Windows 7, Microsoft Excel, Teaching, Training, Call Centers, Technical Training
Education
University of South Florida 1991 — 1996
BA, Interdisciplinary Natural Sciences: Geology Concentration
Edison Community College 1988 — 1991
AA, Liberal Arts, Science Focus
North Fort Myers High School 1984 — 1988
High School Diploma, High School Diploma
Ascension Information Services (AIS) February 2015 - Present
Ascension Information Services (AIS) June 2013 - February 2015
Stefanini TechTeam June 2007 - June 2013
Skills
Remote Support, DMM, Windows Server 2008, A Certified, Group Policy, Service Desk, Help Desk Support, Windows XP Pro, Printers, Software Installation, Microsoft Exchange, Computer Hardware, VPN, DNS, Citrix, Dell Computers, Workstations, Network Administration, Operating Systems, Servers, VMware, Hyper-V, Troubleshooting, LAN-WAN, Symantec Endpoint..., Routers, TCP/IP, Terminal Services, Hardware Support, Hardware, Incident Management, System Administration, Desktop Computers
Education
ITT Technical Institute-Dearborn 2011 — 2013
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator, A
Everest Institute-Southfield 2005 — 2007
Diploma, Electronics and Computer Technology, Valedictorian (A)
University of Michigan February 2014 - Present
University of Michigan April 2012 - Present
Stefanini TechTeam February 1993 - April 2012
CJ Tower & Sons 1984 - 1986
Education
Lawrence Technological University 2009 — 2009
Six Sigma Black Belt
Oakland University 1988 — 1992
Bachelor of Science, Human Resource - Training
St. Clair County Community College 1982 — 1984
Associate, Business
Quicken Loans March 2012 - Present
Stefanini TechTeam October 2010 - March 2012
US Census Bureau April 2010 - August 2010
Tek Systems June 2009 - January 2010
TEK Systems June 2009 - January 2010
Judah Temple COGIC (Non-Profit) December 2004 - October 2009
EDS, an HP company December 2004 - August 2008
EDS, an HP company September 1998 - December 2004
Skills
Cisco Technologies, IT Service Management, Lotus Notes, Windows XP, Management, Troubleshooting, Service Desk, Change Management, Software Documentation, Human Resources, Incident Management, Technical Support, Customer Service, Active Directory, Data Center, Networking, HP, ITIL, Infrastructure, IT Management, Disaster Recovery, Service Delivery, Training, Leadership, Interviews, Hardware, Time Management, IT Strategy, Problem Management, IT Operations, Network Security, Windows Server, Process Improvement, Program Management, Customer Satisfaction, Sla, PMO, Information Technology, Vendor Management, Team Leadership, IT Outsourcing, Help Desk Support, VMware, PMP, Service Management, BMC Remedy
Education
Lawrence Technological University 1983 — 1986
Computer and Business
Stefanini TechTeam July 2011 - Present
Morley (Automobile) November 2009 - Present
Morley Companies, Inc. June 2009 - July 2011
Minacs (Automobile) September 2007 - November 2009
Aditya Birla Group / Minacs USA September 2007 - May 2009
Mott Community College February 2006 - May 2007
Skills
Call Centers, Customer Satisfaction, Customer Service, French, Multilingual, Spanish, Translation
Education
University of Michigan-Flint 2007 — 2011
bba, international business & finance
College Modern Du Plateau, Ivory Coast, West Africa
Baccalaureate, Science
Mott Community College
Associate, business
University of Michigan-Flint
Business Administration / Public Administration Major
Stefanini US January 1999 - Present
Stefanini US January 1999 - Present
Stefanini US January 1999 - Present
Stefanini TechTeam January 1999 - Present
Mary Jane Flowers Inc. April 1990 - January 1999
Skills
Network Administration, Systems Administration, Systems Security, Troubleshooting, IT Service Management, TCP/IP, System Administration, SharePoint, Software Documentation, SQL, Integration, Disaster Recovery, DNS, VPN, Software Installation, Security, Windows Server, Active Directory, Servers, System Deployment
Education
Oakland Community College 1981 — 1982
Communicative Arts And Technology
Berkley Senior High School 1978 — 1982
CareTech Solutions March 2013 - Present
Stefanini TechTeam August 2011 - April 2012
Skills
Technical Support, Help Desk Support, Active Directory, Windows 7, Troubleshooting, Network Security, Windows Server, XP, Servers, Microsoft Exchange, DHCP, Laptops, Incident Management, DNS, VPN, Windows 8, IT Security Operations, Computer Repair, VMware, Citrix, Citrix XenApp, Citrix XenDesktop, Microsoft Office, EPIC, Root Cause Analysis, Project Management, Windows 10
Education
Oakland Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Computer Science Homeland Security, 2.9
Glenville State College
Aimbridge Hospitality December 2013 - Present
Stefanini TechTeam December 2007 - December 2013
Avis Budget Group EMEA December 2005 - October 2007
Skills
Troubleshooting, Software Documentation, Process Improvement, Technical Support, Change Management, Project Management, Training, Customer Satisfaction, Switches, Networking, Software Installation, Sales, Windows, Routers, Vendor Management
Education
East Carolina University
Bachelor of Science (B.S.), Hospitality Management
Livingston International October 2014 - Present
Stefanini May 2011 - September 2014
Stefanini TechTeam October 2009 - May 2011
TMT September 2008 - August 2009
Sorensen Gross Construction Services February 2008 - September 2008
CoreComm Internet Serivces July 2006 - January 2008
Skills
Applicant Tracking..., Organizational..., FMLA, Internet Recruiting, Performance Management, HR Policies, Sourcing, College Recruiting, Benefits Negotiation, Benefits Administration, Deferred Compensation, Human Resources, Employee Relations, Contract Recruitment, Employee Engagement, HRIS
Education
Central Michigan University 2005 — 2007
Masters of Science Administration, Human Resources Administration
Michigan State University 2000 — 2004
Bachelors of Science, Psychology/Human Resources & Society
Stefanini TechTeam January 2005 - Present
National TechTeam February 2003 - December 2004
National TechTeam January 2001 - February 2003
National TechTeam August 1999 - February 2003
National TechTeam August 1998 - July 1999
Riverview Hospital 1995 - 1998
Skills
Microsoft Office 2007, Microsoft Office 2003, Microsoft Office 2010, Lotus Notes 8.5, Lotus Notes 6.5, Microsoft Office..., Windows 7, Windows Vista, Office 2010, Lotus Notes, SharePoint, Windows Server, Laptops, Active Directory, XP, Help Desk Support, Microsoft Exchange, Printers, Technical Support, BMC Remedy, Remote Desktop, Citrix, Mainframe, Servers, OS X, Troubleshooting, Hardware, Software Installation, Computer Hardware, VPN, System Administration, Service Desk, Network Administration, Dell Computers, DHCP, Visio, Software Documentation, System Deployment, DNS, Group Policy, Blackberry Enterprise..., Networking, Blackberry, Backup Exec, Antivirus, Server Administration, Operating Systems, Microsoft Certified..., Workstations, SCCM
Education
Henry Ford High School 1988 — 1992
Oakland Community College
Stefanini TechTeam August 2011 - Present
Customized Creativity PC Solutions & Diagnostics November 2010 - Present
SCIS AIR SECURITY March 2009 - 2010
City of Dearborn 2008 - 2009
Education
Henry Ford Community College 2002 — 2004
Associates, Automotive Technology
Dearborn High School 1998 — 2002
Diploma, English, Physics, Economics, Computer Science
University of Michigan
Bachelors, Computer Science
Trinity Health (HQ Michigan) September 2015 - Present
Fast Switch October 2011 - September 2015
Stefanini TechTeam October 2010 - December 2012
Panera Bread May 2008 - January 2010
Liberty Tax Service January 2006 - April 2008
Skills
SharePoint, XP, Windows Server, Troubleshooting, Operating Systems, Cisco Technologies, Windows 7, Active Directory, Technical Support, A+ Certified, Microsoft Exchange, Routers, CCNA, Help Desk Support, SCCM, VMware, Cisco IOS, Firewalls, Networking, Hardware, Windows Vista, Lotus Notes, Customer Service, Security, Microsoft Technologies, Windows XP, System Deployment, Computer Hardware
Education
Focus:HOPE, Center for Advanced Technologies/Wayne State University 2010 — 2016
B.A. in Information Systems Technology, Computer Science
Henry Ford Community College 2010 — 2010
Cisco Certified Network Professional
Focus: HOPE Information Technologies Center 2008 — 2010
Certificate of Completion, Information Technolgy
Jackson State University 2002 — 2005
Biology
Aditya Birla Minacs October 2013 - April 2014
Accretive Solutions February 2013 - April 2013
Stefanini TechTeam June 2010 - July 2012
Independent Contractor June 2010 - November 2010
General Motors - OnStar January 2001 - July 2009
Modis August 1999 - January 2001
National TechTeam May 1993 - August 1999
TechTeam Global Inc. 1993 - 1999
Skills
IT Service Management, Service Level Management, Resource Management, Change Management, Team Leadership, Customer Experience, Outsourcing, Service Desk, Service Delivery, PMO, Management, Information Technology, Incident Management, Leadership, Team Management, BPO, Program Management, ITIL, Call Center, Recruiting, Technical Support, Vendor Management, Call Centers, Analysis, Workforce Management, IT Management, IT Outsourcing, Networking, Process Improvement, Six Sigma, Business Process..., Cross-functional Team..., Sla, Training, Customer Service, SLA
Education
Central Michigan University
BSBA, Management Information Systems
University of Phoenix
MBA
Pioneer Natural Resources Company February 2013 - Present
CaseFileXpress April 2009 - Present
Ernst & Young September 2007 - March 2012
Stefanini TechTeam 2009 - 2012
Ernst & Young 2007 - 2008
Ernst & Young 2007 - 2008
Zurich Insurance June 1995 - July 2005
Catalina Marketing July 2001 - April 2005
Skills
Active Directory, Laptops
Education
Devry 2005 — 2008
masters, Computer Information Systems
Keller Graduate School of Management of DeVry University 2005 — 2008
Masters, Computer Information Systems
MICROS of Central Florida August 2014 - Present
Wyndham Hotel Group January 2013 - July 2014
Wyndham Hotel Group February 2012 - January 2013
Stefanini TechTeam December 2009 - September 2012
Tech Team Global March 2005 - December 2009
Stefanini US March 1999 - March 2005
The Procaccianti Group, Ocean Properties Ltd., American Hospitality Management, TechTeam Global June 1991 - March 1999
Skills
Troubleshooting, Training, Management, Software Documentation, System Administration, Leadership, Project Management, Networking, Hospitality, Operating Systems, Software Installation, Customer Service, Hotels, Computer Hardware, Testing, Time Management, Hospitality Industry, Telecommunications, Property Management..., Resorts, Team Leadership, Micros, Opera, Linux, Hardware, Consulting, Front Office, Customer Satisfaction, Call Centers, Vendor Management, Hotel Management, Hospitality Management, POS, Operations Management, IT Operations, Delphi, Pre-opening, Windows, Security, IT Management, Hands-on Training, Technical Support, Restaurants, Food & Beverage, IT Service Management, Service Delivery, Windows 7, System Deployment, Disaster Recovery, Active Directory
Education
Lynn University 1993 — 1996
Bachelor's Degree, Hospitality Administration
Wayne State University April 2013 - June 2013
Stefanini TechTeam December 2011 - March 2013
Human Capital Services December 2010 - December 2011
B.A. Enterprizes October 2009 - December 2010
ExpectIT November 2007 - May 2009
AETEA Information Technology August 2006 - October 2007
Computer Sciences Corporation November 2004 - August 2006
ASG Renaissance June 1999 - May 2004
Tech Team Global June 1996 - June 1999
Skills
Operating Systems, Laptops, Help Desk Support, VMware ESX, Microsoft Exchange, Technical Support, Troubleshooting, VMware, Networking, Servers, Software Documentation, Computer Hardware, Microsoft SQL Server, Hardware, Microsoft Office, Outlook, Time Management, XP, Network Administration, Windows Server, Lotus Notes, Training, Administration, Windows 7, Network Security
Education
Oakland Community College 2006 — 2008
Associate in Applied Science, Computer Information Systems - Info Tech Homeland Security, 3.682 - Magna Cum Laude
Stefanini TechTeam January 1994 - Present
Red Roof Inns 1987 - 1993
Best Western Red Coach Motor Inn December 1986 - June 1987
Domino's Pizza March 1984 - April 1986
Skills
Windows, Microsoft Office, Property Management..., System Administration, Troubleshooting, Team Leadership, Customer Service, ITIL, Hospitality, Computer Hardware
Education
University of Maryland College Park 1982 — 1984
English Language and Literature
American International School Vienna 1980 — 1982
HS Diploma, College Prep / IB Coursework
Avaya 2011 - Present
Stefanini TechTeam 2008 - 2011
IBM Corporation January 2006 - December 2007
IBM April 2002 - December 2005
Fourmation Technologies October 1999 - April 2002
IBM May 1988 - September 1999
Skills
Enterprise Software, CRM, Pre-sales, Direct Sales, Sales Management, ITIL, Outsourcing, Managed Services, Management, Sales Operations, Selling, Contract Negotiation, Start-ups, Solution Selling
Education
University of Detroit Mercy 1992 — 1996
MBA, Masters of Business Administration
University of Michigan 1983 — 1987
BA, Economics
Stefanini TechTeam October 2010 - Present
Stefanini 2010 - 2013
Federal-Mogul Corporation October 2007 - March 2009
Skills
Vendor Management, IT Service Management, Program Management, ITIL, Business Process..., IT Outsourcing, Process Improvement, IT Strategy, Service Management, Outsourcing, Service Delivery, IT Operations, IT Asset Management, Service Desk, IT Management
Education
Michigan State University
BA, Telecommunications/Psychology
Ford Motor Company April 2012 - Present
Army National Guard January 2010 - July 2012
Stefanini TechTeam March 2005 - December 2011
Army National Guard January 2010 - October 2011
Army National Guard February 2008 - December 2009
Guardsmark May 2002 - June 2006
ITT Technical Institute January 2005 - January 2006
Skills
Security Clearance, Security, Information Assurance, DoD, Switches, System Administration, Troubleshooting, Military, Access, Customer Service, Computer Hardware, Management, Military Experience, Network Administration, Process Improvement, Software Installation, Training
Education
Eastern Michigan University 2012 — 2017
Bachelor of Business Administration (BBA), The Supply Chain
ITT Technical Institute-Canton 2004 — 2006
AA, Network Management
MSRG Services October 2012 - Present
Stefanini TechTeam May 2009 - September 2012
IBM October 1982 - May 2009
Skills
IT Management, SaaS, Cloud Computing, IT Outsourcing, Data Center, ITIL, Business Development, Outsourcing, IT Service Management, Sales, Disaster Recovery, Managed Services, Project Management, Product Engineering, Production Enhancement, Service Planning, Electronic Engineering, Solution Selling, Enterprise Software, Professional Services, Enterprise Architecture
Education
Siena Heights University
Bachelors, Electronic Engineering Technology
Amtrak February 2012 - Present
Stefanini TechTeam 2009 - December 2011
Raymond James Financial February 2009 - July 2009
Skills
Active Directory, Windows Server, ITIL, Disaster Recovery, Servers, VMware, SharePoint, IT Management, Microsoft SQL Server, Network Administration, Visio, Windows 7, Requirements Analysis, Security, Technical Support, Cisco Technologies, Network Security, Microsoft Exchange, Virtualization, Troubleshooting, IT Operations, Help Desk Support, Operating Systems, System Deployment
Education
Baker College of Clinton Township 2009 — 2011
B.S., Information Technology and Security
Baker College of Clinton Township 2007 — 2009
A.A.S. C.N.T.M, Information Technology
Pomeroy July 2011 - Present
Stefanini TechTeam 2010 - 2011
CompuCom 2004 - 2010
Hewlett-Packard 2000 - 2001
Skills
MCSE, MCSA, MCP, CompTIA Network+..., CompTIA Server+, CompTIA A+ Certification, Lexmark Printers, Microsoft Office, Linux, Lenovo Certified, Xerox Printers, Cisco IOS, SQL, Microsoft Exchange, Oracle Applications, HP Proliant, Windows 7, Windows Server, Microsoft Certified..., CompTIA, Remote Desktop, Computer Hardware, Dell Computers, Blackberry Enterprise..., Norton Ghost, A+ Certified, Windows XP Pro, Laptops, Software Documentation
Education
Florida Institute of Technology 2011 — 2015
BA, Business Administration
GC&E Systems Group April 2013 - Present
Sedona Technologies July 2012 - March 2013
Circa '21 Dinner Playhouse March 2012 - May 2012
Circa '21 Dinner Playhouse January 2012 - March 2012
ComedySportz Quad Cities March 2010 - January 2012
Stefanini TechTeam June 2011 - October 2011
TechTeam Global March 2010 - June 2011
Augustana College Admissions August 2009 - October 2009
Rave Motion PIcutres June 2006 - August 2009
Broadway Presbyterian Church September 2008 - May 2009
Skills
Microsoft Office, Social Media Marketing, Customer-focused Service, Acting, Singing, House Management, Stage Management, Active Directory..., Hardware Deployments, Great troubleshooting..., Windows, Databases, Set Construction, Music, Musical Directing, Teleconferencing, VTC, Polycom Video..., Cisco Telepresence, Editing, Stage, Entertainment, Tandberg, Android, Video Editing, Musical Theatre, Training
Education
Augustana College 2005 — 2010
Bachelor of the Arts, Music
· Augustana College 2005 — 2010
Bachelor of the Arts, Music
· Metamora Twp. High School '05 2001 — 2005
Diploma
Noridian Mutual Insurance February 2014 - Present
Noridian Mutual Insurance May 2013 - February 2014
VMC December 2011 - January 2013
Stefanini TechTeam January 2011 - December 2011
SEI LLC June 2007 - September 2009
Skills
Office 365, SharePoint, Windows, Troubleshooting, POS, Active Directory, Windows Server, PC building, Microsoft Office, Powershell, Batch Files, Team Leadership, Servers, Security, Customer Service, Software Documentation, System Administration, Technical Support, Hardware, Windows 7
Education
Minnesota State College-Southeast Technical 2003 — 2005
Associate Degree, Computer Networking, Administration and Technology
Winona Senior High School 1999 — 2003
Diploma
Global Knowledge
Global Knowledge
Covisint March 2014 - Present
Compuware February 2011 - Present
General Motors 2010 - 2014
General Motors 2010 - 2014
Stefanini TechTeam February 2005 - February 2011
AT&T (ACUS) November 1996 - December 2000
Skills
SharePoint, JavaScript, SDLC, Requirements Analysis, Quality Assurance, SQL, Test Planning, Testing, Database Design, Test Strategy, HTML, Agile Methodologies, Scrum, Visual Basic, Software Project..., Business Analysis, Vendor Management, Web Applications, Integration
Education
University of Mumbai
University of Michigan October 2014 - Present
Stefanini TechTeam September 1996 - October 2014
Skills
Process Improvement, Cross-functional Team..., Strategic Planning, Customer Satisfaction, Team Building, Program Management, Team Leadership, Microsoft Office, Sales Management, Six Sigma, IT Service Management, Operations Management, Project Management, Windows XP, Windows 7, Windows, Troubleshooting, Hardware, Service Desk, System Administration, Business Process..., Software Documentation, Public Speaking, Leadership, Product Development, Customer Service, Project Planning, Management, Technical Support
Education
Eastern Michigan University 1989 — 1993
Bachelor of Science (B.S.)
Ascension Information Services (AIS) March 2015 - Present
Stefanini TechTeam December 2011 - March 2015
JCIM September 2003 - December 2008
T & R Company November 2002 - August 2003
Mayville Community Schools August 2000 - August 2001
Walmart April 1997 - July 2000
Skills
SQL, VPN, Mobile Devices, Mobile Applications, Microsoft Office 2007, Wireless Networking, LAN-WAN, Windows 7, Windows XP Pro, Windows Vista, Mac OS X, Mac OS, Linux Desktop, Ubuntu, CentOS, Lotus Notes, Active Directory, Help Desk Support, OS X, Servers, XP, Technical Support, Laptops, Server Administration, Computer Hardware, DNS, Linux, Software Installation, Troubleshooting, Microsoft Office 2010, Networking, Windows XP, Office 2010, Microsoft Office
Education
Davenport University 2009 — 2011
Bachelor of Science, Computer Information Systems
Saginaw Valley State University, University Center 1996 — 2000
Bachelors Degree, Computer and Information Sciences, General
Saint Claire County Community College 1992 — 1994
Associates of Arts, General college coursework for transfer
Audatex January 2014 - Present
Audatex October 2012 - December 2013
Taco Bell/KFC July 2007 - October 2012
Stefanini TechTeam December 2011 - February 2012
Taco Bell/KFC May 2004 - July 2007
Skills
Customer Service, Time Management, Microsoft Office, Customer Satisfaction, PowerPoint, Microsoft Excel, Leadership, Microsoft Word, Training
Education
ITT Technical Institute 2009 — 2011
Associates Degree, Computer Networking
Eastern Michigan University 2003 — 2007
B.S Degree, African American Studies
Barracuda Networks August 2012 - Present
ITT Technical Institute September 2011 - June 2012
Stefanini TechTeam August 2010 - September 2011
Corinthian Colleges January 2010 - June 2010
Skills
Software Installation, Computer Hardware..., Software Training, Electronics Repair, Python, C++
Education
ITT Technical Institute- Dearborn 2011 — 2013
Associate Applied Science, Network Systems Administration
Everest Institute-Southfield 2009 — 2010
Dip, Electronic Computer Technology
UPTRACS June 2013 - Present
Stefanini TechTeam October 2011 - May 2012
Skills
Windows 7, Windows XP, Technical Support, Help Desk Support, DNS, VMware, Servers, Computer Hardware, Software Installation, Troubleshooting, Operating Systems, Laptops, TCP/IP, Service Desk
Education
Central Michigan University 2006 — 2010
Bachelor of Science (BS), Information Technology
Harper Woods High School
Trinity Health March 2012 - Present
Stefanini TechTeam November 2009 - March 2012
Skills
Active Directory, Windows 7, Windows XP, Technical Support, VPN, Troubleshooting, Help Desk Support
Education
Eastern Michigan University 1990 — 2014
Undergrad, Computer and Information Systems Security/Information Assurance
Stefanini TechTeam 2011 - Present
ITT Technical Institute August 2010 - July 2011
Wilson Middle School Pasadena Unified January 2009 - January 2010
Skills
Teaching/Training, Admissions, Community Relations, College Recruiting, Security
Education
University of Southern California 1987 — 1993
Bachelor of Music, Music Teacher Education
Stefanini TechTeam September 2011 - Present
ITT Technical Institute June 2011 - September 2011
Popeyes Louisiana Kitchen August 2005 - July 2010
Education
ITT Technical Institute-Troy 2010 — 2012
Computer Systems Networking and Telecommunications
Focus-Hope Information Technologies Center