Sterling Autobody Centers
Industry: Company
DescriptionHeadquarters: Natick, MA Founded: 1997 Acquisition date: 2001 Parent organization: Service King Collision Repair Subsidiary: JSI Collision Centers, Inc.
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Sterling Autobody Centers Employees
My Fit Foods January 2015 - Present
SpenDifference July 2014 - October 2014
SpenDifference September 2011 - June 2014
SpenDifference September 2009 - August 2011
Qdoba Restaurant Corporation 2008 - 2009
Rock Bottom Restaurant & Brewery April 2007 - November 2007
Sterling Autobody Centers July 2002 - April 2007
Skills
Six Sigma Black Belt, Food Service, Inventory Management, Purchasing, Supply Chain, Strategic Planning, Negotiation, Forecasting, Food & Beverage, Food, Operations Management, Team Building, Budgets, Restaurants, New Business Development, Customer Service, Management, Contract Negotiation, Logistics, Inventory Control, Cross-functional Team..., P&L Management, Leadership, Supply Chain Management, Catering
Education
Lasell College 1995 — 1998
Business Management
Carl Sandburg High School 2009 - Present
Mokena Junior High School February 2005 - July 2009
Sterling Autobody Centers November 2002 - January 2005
Crete-Monee Middle School January 1999 - November 2002
Skills
Microsoft Office, Customer Service, PowerPoint, Event Planning, Outlook, Google Suite, Adobe Acrobat
Education
Robert Morris University - Illinois 2002 — 2003
Associate of Applied Science, Web Design
Southern Illinois University, Carbondale 1995 — 1998
Bachelor of Arts (BA), Administraton of Justice
Sterling Autobody Centers November 2010 - Present
Global Linguist Solutions November 2006 - July 2009
Skills
Automotive, Arabic, Translation, Government, Military Experience, Automotive Aftermarket, Linguistics, Training, Automobile, Process Improvement, English, Leadership, Team Building, Maintenance & Repair, Customer Retention, Customer Satisfaction, Navy, Operations Management, Analysis, Customer Service, Budgets, Purchasing
Education
Cypress College 1983 — 1985
Vocational Technical Division, Auto Collision Repair
Cypress College
Chapman Collision Ctr April 2015 - Present
Glass America March 2014 - April 2015
Sterling Autobody Centers May 2012 - March 2014
QBE FIRST February 2005 - May 2012
Farmers Insurance February 1998 - February 2005
Skills
Property & Casualty..., Business Development, Customer Service, Leadership, New Business Development, Problem Solving, Quality Assurance, Management, Liability, Analysis, Claim, Pricing, Sales, Training, Sales Management, Claims Management, Negotiation, Legal Liability, Insurance, General Insurance, Casualty Insurance, Commercial Insurance, Workers Compensation, Team Building
Education
University of Phoenix
Business Administration and Management, General
University of Maryland, The Netherlands
Cintas June 2014 - Present
CoilPlus Incorporated May 2013 - August 2013
Monteverde Conservation League March 2013 - May 2013
Sterling Autobody Centers May 2012 - August 2012
Skills
Environmental Science, International..., Renewable Energy, Energy Efficiency, Biodiversity, Water Conservation, International Economics, Environmental Policy, Foreign Policy, International Trade, International Relations, Research, Conservation Issues, Environmental Awareness, Policy Analysis, Sustainability, Public Speaking, Management
Education
Miami University 2010 — 2014
Bachelor of Arts & Science, International Studies; Environmental Science
Council on International Educational Exchange (CIEE)-Costa Rica 2013 — 2013
Study Abroad Program, Environmental Science
Keller Williams June 2014 - Present
Sterling Autobody Centers February 2006 - May 2014
Skills
Sales, Negotiation, Team Building, Marketing, Automotive, Operations Management, Business Planning, Customer Satisfaction, Team Leadership, Customer Service
Education
American Real Estate College 2013 — 2014
Real estate broker's license, Real Estate
Front Range Community College 1998 — 1999
Business Administration and Management, General
Front Range Community College
Business Administration and Management, General
SeraCare Life Sciences May 2014 - Present
Sterling Autobody Centers March 2013 - May 2014
Sterling Autobody Centers December 2007 - March 2013
Shaw's Supermarkets December 1980 - October 2004
Skills
Training, Invoicing, Account Reconciliation, Bookkeeping, Customer Service, Accounts Receivable, Purchasing, Management, Accounts Payable, Inventory Control, Payroll, PowerPoint, Accounting, Microsoft Excel
Education
University of Phoenix 2003 — 2007
Bachelor of Business Administration (B.B.A.), Accounting, 3.64
Brockton High School 1979 — 1982
Stay at Home Mom 2012 - Present
Sterling Autobody Centers 2011 - 2012
Sterling Autobody 2003 - 2010
United States Army Reserve October 2000 - November 2003
DICK'S Sporting Goods 2001 - 2003
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Excel, Outlook, Team Building, Event Planning, Training, Microsoft Word, Data Entry, PowerPoint, Administrative..., Telephone Skills, Employee Relations, Coaching, Leadership, Public Speaking, Teamwork, Budgets
Education
Montgomery College 2001 — 2002
PUSH Marketing and Promotions / PUSH Models (Corporate) July 2015 - Present
EventPro Strategies Event Staffing July 2015 - Present
Focus Talent & Promotions August 2015 - September 2015
Service King Collision Repair Centers July 2014 - July 2015
Sterling Autobody Centers January 2014 - July 2014
EventPro Strategies Event Staffing January 2014 - January 2014
Navy Federal Credit Union August 2013 - January 2014
PUSH Marketing and Promotions / PUSH Models (Corporate) September 2013 - December 2013
Patriot Harley-Davidson (Fairfax, VA) November 2012 - August 2013
Starbucks July 2012 - November 2012
Skills
Customer Service, Microsoft Office, Spanish, Social Networking, Leadership, Spanish-speaking, International Relations, Photography, Conflict Resolution, Social Media, Time Management, Bulgarian, Spanish-English, Globalization, Apple, Customer Oriented, Research, Analysis, Mac, Training, Microsoft Excel, Sales, Administrative..., Russian, Windows, Customer Experience, Conflict Analysis, Management, Microsoft Word, PowerPoint, Strategic Planning, Customer Satisfaction, Communication, Public Speaking, Editing, Data Entry, Event Planning, Negotiation, Outlook, Coaching, Troubleshooting, Team Building, Teamwork, Vendor Relations, Collections, Accounting, Organization Skills, Multi-task & Handle..., Inventory Management, Sales Management
Education
George Mason University 2008 — 2011
Bachelor of Arts (B.A.), Global Affairs
The London School of Economics and Political Science (LSE) 2008 — 2008
Economics
Northern Virginia Community College 2005 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
University of Cambridge 2007 — 2007
Buddhist Studies
Georgetown University 2006 — 2006
Osbourn Park High School 2002 — 2005
General education - advanced diploma, General Studies
Medford Auto Body October 2012 - Present
CollisionMax February 2010 - August 2012
Sterling Autobody Centers 1999 - 2010
Sterling Autobody Centers 1999 - 2010
Sterling Autobody Centers 1999 - 2010
Skills
Management, Automotive Repair, Automotive Restoration, Insurance Claims, Customer Service, Operations Management
Education
Thomas Edison State College
Bachelor's Degree
Vector Squared, LLC July 2014 - Present
Sterling Autobody Centers May 2009 - May 2014
AIG March 2003 - May 2009
CARSTAR January 2000 - February 2003
Collision Team of America 1997 - 2000
Integon GMAC Insurance 1994 - 1997
Skills
Quality Assurance, Quality Control, Pricing Strategy, Salesforce.com, Automotive, Automobile, Automotive Aftermarket, Vehicles, Parts, Customer Satisfaction, Team Building, 5S, Marketing Strategy, Sales Management, Strategic Planning, Sales, Profit, Purchasing, Collision, Product Development, Negotiation, Customer Retention, Operations Management, Continuous Improvement, New Business Development, Selling, Sales Process, Income Statement, Management, Inventory Management, Process Improvement, Automotive Repair, Business Planning, Executive Management, Sales Operations, Coaching, Training, B2B, Account Management, I-CAR Platinum, Fleet Management, Budgets, Claim, Claims Management, Forecasting, Warranty, Insurance, Lean Manufacturing, Dealers, CCC Pathways
Education
Automotive Management Institute 2000 — 2012
Accredited Automotive Manager, Automotive Management
Embry-Riddle Aeronautical University 1965 — 1967
Unemployed May 1984 - Present
Sterling Autobody Centers May 2005 - April 2009
Education
University of South Florida 2009 — 2011
All-Pro Auto Reconditioning January 2015 - Present
Gaylor Electric, Inc. October 2009 - August 2013
Sterling Autobody Centers 2006 - 2008
Skills
Collision Repair and..., Managment, Electrical Estimating, Parts, Automotive, Purchasing, Customer Satisfaction, Manufacturing, Automobile, Continuous Improvement, Team Building, Process Improvement, Inventory Management
Education
Forsyth Technical Community College 2013 — 2015
Associate of Applied Science (AAS), Autobody/Collision and Repair Technology/Technician, 3.98 GPA
John Handley High School 2003 — 2005
Sterling Autobody Centers 2008 - 2014
Sterling Autobody Centers 2004 - 2008
Sterling Autobody Centers 2002 - 2004
Sterling Autobody Centers 2001 - 2002
Skills
SharePoint, Cloud Computing, EMC Avamar, Disaster Recovery, IT Operations, Interdepartmental..., Business Process..., Creative Solutions, Training, Active Directory, Microsoft Office, Troubleshooting, Symantec Endpoint..., Data Protection, Team Leadership, VMware, Windows Server, Windows, Hardware, Enterprise Software, Project Management, Microsoft SQL Server, Customer Satisfaction, Professional Services, Common Sense, Mobile Technology, Dell KACE, Technical Support, Networking
Education
Bard College at Simon's Rock 1994 — 1996
Bachelor's Degree
Bard College at Simon's Rock 1992 — 1994
Associate's Degree
The University of Memphis
Global Knowledge Business and Technical Training 2003 — 2011
CompTIA
A+ Certification
Service King Collision Repair Centers January 2007 - Present
Sterling Autobody Centers January 2007 - July 2014
Skills
Employee Relations, Strategic Planning, Automobile, Inventory Management, Automotive Aftermarket, Customer Satisfaction, Microsoft Excel, Microsoft Office, Process Improvement, Continuous Improvement, Leadership, Negotiation
Education
William Tennent High School 1983 — 1986
Bucks County Community College
Business Administration and Management, General
MDS Holdings, LLC September 2009 - Present
Sterling Autobody Centers August 2011 - October 2011
Monro 2006 - 2009
The Dream Car Factory 2006 - 2006
Progressive Insurance Co 2005 - 2006
Sanzone Body & Paint, Inc 1991 - 2004
Sanzone Body & Paint, Inc 1991 - 1996
Skills
Change Management, Strategic Planning, Business Analysis, Cost Management, Budget Development, Forward Planning, Quality Management, Customer Service, Team Building, Team Leadership, Inventory Management, Line Management, Six Sigma, Lean Sigma, Black Belt, DMAIC, Lean Initiatives, Value Stream Mapping, Prioritization, FMEA, 5S, 5 Why, Kaizen, Minitab, Continuous Improvement, Process Mapping, Process Improvement, Process Optimization, Pareto Analysis, Toyota Production System, Cross-functional Team..., Operations Management, Strategy, Leadership, Operational Excellence, Manufacturing, Management, P&L Management, Forecasting, Customer Satisfaction, Product Management, Automotive
Education
Kent State University
Certified Lean Six Sigma Black Belt
Kent State University - Graduate School of Management 2000 — 2002
Executive MBA, Management
University of Akron
Bachelor of Science, Industrial Management
The MathWorks October 2014 - Present
Sterling Autobody Centers April 2007 - July 2014
Simply Reliable, Inc. June 2005 - March 2007
Skills
Software Installation, Remote Desktop, Troubleshooting, Symantec Endpoint..., Cisco Routers, Windows, Mac OS, Microsoft Office, Dell KACE, Active Directory, PC Anywhere, Dameware, Meraki, Cisco VPN, Help Desk Support, Technical Support, Customer Satisfaction, Customer Service, Purchasing, Training, Team Building
Education
Clark University 1997 — 2001
Bachelor of Arts (B.A.), Graphic Design
State Farm December 2013 - Present
Genesis Designs September 2011 - Present
ANN INC. (parent company of Ann Taylor, LOFT & Lou & Grey) 2010 - 2015
ANN INC. (parent company of Ann Taylor, LOFT & Lou & Grey) 2010 - 2015
Sterling Autobody Centers April 2012 - April 2013
Flooring Services January 2011 - May 2011
WestPoint Home October 2004 - November 2007
Skills
Accounts Receivable, Invoicing, Process Scheduler, Customer Service, Purchasing, Lien Waivers
Education
University of North Texas 2008 — 2011
B.S., Home Furnishing Merchandising
Collge of the Mainland 2007 — 2008
A.A., General Studies
Woodfield NIssan October 2012 - Present
CARCARE Collision Centers December 2010 - October 2012
Sterling Autobody centers May 2001 - August 2008
Car Renewal, Inc. January 1993 - January 1998
Skills
Strategic Planning, Automotive, Customer Service, Collision, Team Building, New Business Development, Business Development, Management, Customer Satisfaction, Employee Training, Troubleshooting, Business Strategy, Marketing, Leadership, Parts, Sales
Education
College of DuPage 1988 — 1990
Business Management, & Business Administative Management
Nucar Auto Group March 2015 - Present
Nucar's Lewes Auto Mall February 2015 - Present
Rocco's Collision Center September 2008 - March 2015
Rocco's Collision Center February 2006 - September 2008
Sterling Collision Centers January 2005 - February 2006
Sterling Autobody Centers January 2003 - January 2005
Allstate 2000 - 2003
Collex Collision Experts February 1995 - November 2000
Skills
Automotive, Automobile, Insurance, Customer Satisfaction, Process Improvement, Vehicles, Lean Manufacturing, Team Leadership, Team Building, Leadership Development, Business Strategy, Strategic Planning, Mentoring, Teaching, Problem Solving, Coaching, Operations Management, Negotiation, Automotive Aftermarket, Account Management, Leadership, Parts, Training, Profit, Continuous Improvement, New Business Development, Sales, Customer Retention, Business Planning, Inventory Management, Sales Management, Customer Service, Marketing Strategy, B2B, Six Sigma, Sales Process, Income Statement, Budgets, Claim, Recruiting, Automotive Repair, Dealers, Pricing, Sales Operations, Fleet Management, Selling, Motorcycle, Forecasting, Motorsports, Market Planning
Education
Rowan University 1994 — 1996
Bachelor of Science, Political Science
Gloucester County College 1992 — 1994
Associate in Arts, Arts and Sciences
Integrated Supply Network (ISN) May 2010 - Present
Sterling Autobody Centers May 2005 - April 2009
Foster's Aircraft May 2003 - April 2005
Grasslands Golf and Country Club May 2000 - August 2002
Education
University of South Florida 2009 — 2011
Bachelors, Business Administration
University of South Florida Polytechnic 2009 — 2011
Bachelors, Business Administration
University of South Florida Polytechnic
Graduated; a General A.A
University of Central Florida
Service King Collision Repair Centers June 2015 - Present
Powerlink Facilities Management Services May 2014 - May 2015
Sterling Autobody Centers July 2012 - May 2014
Sterling Autobody Centers August 2010 - July 2012
Sterling Autobody Centers July 2008 - August 2010
Skills
Customer Service, Recruiting, Marketing, Microsoft Excel, Training, Time Management, Sales, Event Planning, Microsoft Office, Teamwork, Social Media, Customer Satisfaction, Facebook, Leadership, Interviews
Education
DePaul University 2008 — 2011
Bachelor's Degree, Human Resource Management
United Auto Recovery January 2015 - Present
Sterling Autobody Centers March 2013 - April 2014
Georgia-Pacific LLC July 2009 - September 2011
Skills
Parts Driver, Fork Lift Operator, Service..., Data Entry, Inventory, Parts Counter, Auto Detailer, Corrugator-Box Plant, Inventory Control, Preventive Maintenance, Shipping, Retail Sales, Inventory Management, Distribution Center..., Loss Prevention, Machinery, Audio Engineering, Customer Service, Music, Studio Recording
Education
Full Sail University 2014 — 2016
Bachelor's degree, Music Production Bachelor's of Science Degree (MPBS)
Georgia Piedmont College formerly Dekalb Technical 2013 — 2013
Green Works Training
E.A. Renfroe August 2014 - Present
Omni Insurance 2013 - August 2014
Access General Insurance February 2009 - July 2013
ABRA Auto Body & Glass May 2008 - February 2009
ASI Claims - Audit Services Inc. October 2006 - September 2007
Innovation Auto 2006 - 2007
Sterling Autobody Centers 2004 - 2006
Sterling Autobody Centers 2004 - 2006
Skills
Customer Satisfaction, Automotive, Customer Retention, Automotive Aftermarket, Automobile, Vehicles, Customer Service, Continuous Improvement, Process Improvement, Parts, Call Centers, Customer Experience, Damage Analysis, Claims Examiner, Training, Trouble Shooting, Investigation, Project Management, Engaging Public Speaker, Auditing, Quality Control, Subrogation, Claim, Insurance, Management, Property Damage, Claims Management, Claim Investigation, Claims Handling, Casualty Insurance, Liability, Liability Analysis, Claims Resolution, Troubleshooting, Hazard Analysis, Claims Investigations, Estimating, Property & Casualty...
Education
Cheyney University of Pennsylvania 1988 — 1990
Sterling Autobody Centers May 2007 - February 2014
Singer Equipment Company April 2004 - May 2007
Education
University of Delaware 1999 — 2003
Bachelor's of Science, Merchandising, Marketing, and Economics
Bain Capital July 2015 - Present
Bain Capital December 2011 - June 2015
Bain Capital January 2007 - December 2011
Sterling Autobody Centers 2003 - 2007
Education
Keene State College 2000 — 2002
Computer science/ Business Management
American Renal Associates September 2014 - Present
Sterling Autobody Centers March 2012 - August 2014
Sterling Autobody Centers December 2002 - March 2012
Sterling Autobody Centers January 2005 - December 2007
Brockway-Smith Co. January 2000 - January 2002
Brockway-Smith Co. February 1998 - January 2000
The Home Depot February 1995 - January 1998
US Army June 1991 - July 1994
Skills
Process Improvement, Customer Service, Continuous Improvement, Customer Satisfaction, Microsoft Office, Project Management, Six Sigma, Automotive, Troubleshooting, Team Building, Windows Server, Team Leadership, Business Analysis, Active Directory, Backup & Restore, Allworx, Remote Access, Ghost Imaging, Data Center, IT Operations, Technical Support, iPad, Android, Dell KACE, Dell PowerEdge Servers, Dell Computers
Education
Software & Information Industry Association (SIIA) 2005 — 2005
•Certified Software Manager (CSM)
New Horizons Computer Learning Center 2002 — 2004
University of Massachusetts Lowell 1996 — 2001
BS in Management Information Systems, Management Information Systems, General, Graduated Magna cum Laude
ABRA Auto Body & Glass June 2015 - Present
Service King Collision Repair Centers October 2006 - May 2015
Sterling Autobody Centers September 2012 - June 2014
Sterling Autobody Centers September 2010 - September 2012
Sterling Autobody Centers August 2008 - September 2010
Sterling Autobody Centers August 2007 - August 2008
Sterling Autobody Centers October 2006 - August 2007
Dominick's January 1989 - May 2006
Skills
Customer Satisfaction, Automotive, Team Building, Customer Retention, Operations Management, Customer Service, Automobile, Vehicles, Leadership, Automotive Aftermarket, Parts, Automotive Repair, Continuous Improvement, Sales Management, Process Improvement, Budgets, Strategic Planning, Team Leadership, Business Strategy, Training, P&L, Insurance, Human Resources, Quality Assurance, Team Management, P&L Management, Staff Development, Kaizen, Territory Development, Staff Management, Process Management, Territory Management
Education
Northwestern University
Business Administration and Management, General
Cascade Collision September 2012 - Present
ABRA Auto Body & Glass 2007 - 2009
Sterling Autobody Centers August 2002 - May 2006
Skills
Operations Management, Team Building, Continuous Improvement, Business Development, Sales Management, Customer Service, Customer Retention, Process Improvement, Quality Control, Lean Management, Automotive, Cost Management, Purchasing, Vehicles, Customer Satisfaction, Account Management, Sales, Management, New Business Development
Education
Eastern Oregon University 1981 — 1986
Bachelor of Science (BS), Management