Experience
Microsoft  2012 - 2015
Microsoft  2006 - 2015
Microsoft  2004 - 2006
Microsoft  2002 - 2004
Stream International   February 2001 - January 2002

Skills
Microsoft Technologies, Program Management, Enterprise Software, Messaging, Partner Management, CRM, Microsoft SQL Server, Community Management, Technical Writing, Community Building, Content Management, Social Media, Marketing Communications, Relationship Management, Public Relations, Social Media Marketing, Community Outreach, Yammer, Customer Satisfaction, Account Management

Education
Belmont Abbey College
Business Administration and Management, General

Bridgewater State University
Psychology

Clark University
Computer Systems Networking and Telecommunications

Experience
Harvard University  2010 - 2011
Isaacson, Miller  February 2005 - June 2009
Simmons School of Management  January 2003 - January 2005
Stream International   June 1997 - December 2002
Continental Cablevision (acquired by Comcast)   September 1987 - May 1997
The New England Mutual Insurance Company   January 1982 - January 1986

Skills
Creative Problem Solving, Cross-functional Team..., Strategy Development, Marketing Strategy, Strategy, CRM, Strategic Planning, Leadership, Management, Organizational..., Coaching, Change Management, Process Improvement, Talent Management, Employee Relations, Talent Acquisition, Training, Recruiting

Education
SIMMONS COLLEGE SCHOOL OF MANAGEMENT
Master, Business Administration

Central Piedmont Community College

Chester Senior High

Eastern Nazarene College

UNIVERSITY OF SOUTH CAROLINA
Bachelor, Science Business Administration and Marketing

Experience
Union Wireless  August 2003 - Present
Stream International   September 2000 - August 2003
Las Vegas, NV  January 1997 - July 2000

Skills
Coaching, Leadership Development, Management, Training, Performance Management, Human Resources, Employee Relations, Team Building, Call Centers, Process Improvement, Customer Satisfaction

Education
Capella University   1999 — 2003
Phd - unfinished, Human Resources - Organizational Behavior

University of Phoenix - Las Vegas   1999 — 2000
Masters Organizational Behavior, Human Resources

University of Nevada-Las Vegas   1990 — 1994
Bachelor of Science (BS), Hotel Administration

Experience
Lionbridge  August 2012 - Present
Lionbridge  2002 - August 2012
OrderTrust  2000 - 2002
Aqua Alliance   1998 - 2000
Modus Media International  1996 - 1998
Stream International   1995 - 1996
RR Donnelley  1986 - 1995
KPMG (Peat, Marwick, Mitchell, & Co.) Boston, MA   1973 - 1976

Skills
International Controller, Financial Reporting, SEC filings, Mergers, Financial Analysis, Managerial Finance, Forecasting, CPA, Localization, Globalization, Team Building, Distributed Team..., Due Diligence, Matrix Management, Project Accounting, Acquisition Integration, Corporate Finance, GAAP, Sarbanes-Oxley Act, Multi-Site Operations, Global Contract..., Foreign Exchange (FX), Revenue Recognition, Business Process..., Accounting, Turn Around Management..., Transition Management, Budget Process, Global Operations, Financial Consulting, Printing Industry..., Seafood Harvesting &..., Direct Mail Experience, Restructuring, Manufacturing..., Mergers & Acquisitions, Financial Modeling, Process Improvement, Financial Accounting, Auditing, Internal Controls, US GAAP, Sarbanes-Oxley, Strategic Financial..., Cash Management, Consolidation, Cash Flow, Finance, Executive Management, Financial Audits

Education
Bentley University   1969 — 1973
BS

Experience
Harvard University  November 2013 - Present
Harvard University  September 2009 - November 2013
techKnowlege Advisors   November 2008 - March 2009
PlumChoice Online PC Services  January 2005 - October 2008
Deloitte Consulting  October 1999 - July 2003
STREAM INTERNATIONAL   November 1997 - October 1999
QDC PROPERTY MANAGEMENT, INC   November 1992 - February 1996

Skills
ITIL v3 Foundations..., Apple Certified, Windows 7, Outlook, BMC Remedy, Computer Hardware, Mac OS X, DNS, Network Administration, Linux, SQL, VMware, VPN, Visio, Cisco Technologies, Hardware, HTML, Servers, Technical Support, SharePoint, Security, Unix, Help Desk Support, Windows Server, Mac OS, OS X, Software Installation, ITIL, Disaster Recovery, Software Documentation

Education
Boston University   2000 — 2000
Cirtifications, Windows Networking and Windows Server 2000 Management

Sullivan & Cogliano   1997 — 1997
PC/LAN Support Ceterification, Windows, Office & Networking

Clemson University   1985 — 1990
BS, Administrative Managment

Experience
CSC  August 2008 - Present
S.L. King Technology   August 2012 - December 2012
Premier Technology  February 2005 - June 2008
Flextronics  June 2003 - February 2005
Kodata Solutions   June 2003 - February 2005
Stream International   February 1997 - September 2000
Stream International   February 1997 - January 2000
CMC  February 1993 - February 1997

Skills
Security, Troubleshooting, Hardware, Microsoft Office, Help Desk Support, Training, Network Administration, Laptops, Printers, Computer Hardware, Windows, Windows 7, Operating Systems, Windows XP, Customer Service, Technical Support, Networking, Project Management, Project Planning, Business Analysis, Budgets, Business Process, Strategic Planning, Data Analysis, Ms Project, Primavera P6, Change Management, SQL, Microsoft SQL Server, Team Building, Risk Management, Business Strategy, Project life cycles, Procurement, Implentations, Client communications, Client Relationships

Education
American InterContinental University   2012 — 2015
Master of Business Administration (M.B.A.), Project Management, 3.83

American Intercontinental University   2010 — 2012
Bachelor's degree, Information Technology, 3.0

Experience
City of Long Beach  June 2015 - Present
City of Oakland  January 2014 - June 2015
City of Modesto  April 2011 - January 2014
City of Coral Springs  December 2007 - April 2011
USAC  May 2005 - December 2007
John Hancock Financial Services  October 1996 - May 2005
Bay Networks  January 1995 - October 1996
Stream International   January 1993 - January 1995

Skills
IT Strategy & Execution, Corporate Mission..., Green IT &..., Service Level Agreements, Program & Project..., Process Improvement, Enterprise IT Systems, Cloud Computing, Web 2.0, SaaS, Supply Chain Management, Enterprise Architecture, eCommerce Strategy &..., Mergers & Acquisitions, Team Building &..., New Product &..., Profit and Loss..., Vendor & Contract..., ITIL, IT Governance, IT Strategy, Enterprise Systems, Sustainability, Program Management, Green IT, Leadership, Mission, Vendor Management, Mergers, Team Building, Product Development, Integration, Governance, E-commerce, IT Management, Cross-functional Team..., Security, Disaster Recovery, Data Center, SDLC, Business Analysis, Visio, Business Process..., Management, Information Technology, Project Planning, Business Process, Analysis, Strategic Planning, PMO

Education
Georgetown University   2005 — 2006
Post Graduate

Cambridge College   2003 — 2005
M.S.

Harvard University   2000 — 2002
Graduate

Penn State University   1988 — 1992
Undergraduate

Experience
National Amusements  March 2001 - February 2015
Cramer  June 2000 - March 2001
Nellie Mae  February 2000 - June 2000
New England Patriots  September 1997 - February 2000
Pilot Software  March 1997 - September 1997
Stream International   March 1995 - March 1997

Skills
Web Development, Customer Service, Visual Basic, Business Analysis, Microsoft Office, Project Management, Microsoft SQL Server, Microsoft Excel, SQL, SaaS

Education
Bristol Community College   1988 — 1990
AS, Computer Programming

Experience
Stevens Transport  March 2006 - Present
Sbc/Ameritraining   August 2005 - February 2006
Telvista Inc.  September 2004 - August 2005
Stream International   January 2001 - January 2004
Wendy's Restaurant  January 1996 - January 2001

Skills
Customer Service, Windows, Troubleshooting, Customer Relations, Microsoft Office, Computer Hardware, Word, Logistics, Microsoft Word, Team Building, Leadership, Inventory Management, Call Centers, Customer Experience, Customer Satisfaction, Technical Support

Education
Amarillo College   1996 — 1998
Certificate of completion, microcomputer repair

Experience
The Church of Jesus Christ of Latter-day Saints  April 2013 - Present
APICS Sundance Chapter   February 2012 - February 2014
NeoVista Consulting Group, LLC   February 2012 - 2014
Provo Craft  October 2008 - January 2012
Ancestry.com  May 2006 - October 2008
McAfee, Inc.   June 1997 - May 2006
Stream International   1995 - 1997

Skills
Sales & Operations..., Supply Chain Management, Operations Management, Lean Management, Public Speaking, Contact Center Design..., Customer Service, Contract Negotiations, Transportation..., Continuous Improvement, Training & Development, Culture Change, Strategic Sourcing, Print Management, ERP/CRM, Vendor Relations, Vendor Management, Cross-functional Team..., Team Building, Team Management, Process Improvement, Safety Management, Outsourcing, Insourcing, SWOT analysis, Ocean, Call Center, Logistics Management, Management, Contract Negotiation, Manufacturing, Inventory Management, Leadership, Supply Chain, Call Centers, Forecasting, Strategy, Six Sigma, Project Management, E-commerce, Procurement, Budgets, Purchasing, Lean Manufacturing, Sales, Coaching, B2B, Product Management, Supply Management, Executive Management

Education
Brigham Young University
BA, Humanities--Japanese

University of Phoenix
MBA, Business Administration

Experience
Apex Technology Management  October 2011 - Present
Caylym Technologies International   July 2011 - Present
Kaweah Delta Medical Center  August 2003 - October 2011
Bluewhale Computers   January 2001 - July 2001
Stream International   January 1998 - January 2001
PC-Fitness   January 1999 - December 2000

Skills
Virtualization, Server Consolidation, Virtualization..., Storage Devices, Citrix Certified..., VMware Infrastructure, Citrix, Terminal Server, Zimbra, System Architecture, System Design, System Migration, Telephony Systems, Executive Management, Project Execution, Team Leadership, Creative Development, Getting The Job Done, Start-up Environments, Business Planning, System Administration, Strategic Consulting, Nortel, Telecommunications, Project Management, Citrix Metaframe, Microsoft Exchange, Disaster Recovery, Cisco Technologies, IT Management, Windows Server, Microsoft Servers, vSphere, Active Directory, Troubleshooting, Integration, Networking, Network Administration, VPN, Infrastructure, Telephony, Creative Direction, VMware, Servers, Enterprise Software, Information Technology, Microsoft SQL Server, Backup Exec

Education
California State University, Fresno   2005 — 2008
Business Administration / History

Citrix Professional Courses   2010 — 2011
CCA (Xen Desktop, XenApp, XenServer, Provisioning Server, Password Manager, Edgesight), CTX-1259C Citrix XenApp 5 for Windows Server 2003: Administration

VMWare Professional Courses   2007 — 2011
VCP

Microsoft Professional Courses   2010 — 2010

Nortel Professional Courses   2005 — 2005

Experience
Hewlett-Packard  July 2015 - Present
Griffith Consulting   August 2009 - Present
Parkland Hospital  January 2013 - March 2015
McKesson Provider Technologies  March 2012 - December 2012
Cox Communications  July 2011 - November 2011
Accenture  March 2010 - June 2010
Baylor Health Care System  December 2007 - June 2008
System Services, Inc.   July 2007 - December 2007
KENEXA /Straightsource   June 2006 - June 2007
Stream International   August 2004 - June 2006

Skills
Technical Recruiting, Physician Recruitment, Recruitment/Retention, Contract Recruitment, Human Resources, Talent Acquisition, Recruitment Advertising, Executive Search, Sourcing, PeopleSoft, Healthcare, Search, Hiring, Interviewing, Applicant Tracking..., College Recruiting, Job Descriptions, Reference Checking, Direct Sourcing, Salary, Resume Writing, Professional Services, Full-cycle Recruiting, Direct Recruiting, Creative Sourcing, Onboarding, Diversity Recruitment, Salary Negotiation, Candidate Screening, Candidate Assessment, Permanent Placement, Recruitment Technology, Staffing Services, Workforce Planning, Candidate Generation, Talent Management, Staffing Industry, E-recruitment, Job Posting, Cold Calling, HR Consulting, Employee Relations, OFCCP, Candidate Selection, Compensation, Oncology, Oncology Clinical..., Corporate Recruiting, Recruiting, Screening Resumes

Education
Borough of Manhattan Community College

Borough of Manhattan Community College

Experience
Merrill Corporation  May 2013 - Present
AR Metallizing Group   September 2013 - June 2014
Contec LLC   October 2010 - November 2012
El Dorado Marketing Group, Inc.   August 2005 - August 2009
Modus Media International  November 2002 - September 2004
Modus Media International  October 2001 - October 2002
Modus Media International  October 1999 - October 2000
Modus Media International  1998 - 1999
Modus Media International  1997 - 1998
Stream International   1996 - 1997

Skills
Managerial Finance, Start-ups, Turn Around Management, Executive Management, Strategy, Change Management, Management, Strategic Planning, Process Improvement, Mergers, Mergers & Acquisitions, Leadership, Venture Capital, Outsourcing, Entrepreneurship, Team Building, Contract Negotiation, Telecommunications, Team Leadership, CRM, Performance Management, Business Development, Supply Chain, Talent Management, Finance, Project Planning, Sales, Strategic Partnerships, Human Resources, Business Strategy, Forecasting, Procurement, New Business Development, Financial Analysis, Integration, P&L Management, Product Management, Analytics, Business Planning, Cross-functional Team..., Operations Management, Vendor Management, Management Consulting, Private Equity, ERP, Logistics, Business Process..., Acquisition Integration, Restructuring, Budgets

Education
Bentley University
MBA

Institute of Chartered Accountants in England & Wales

Kingston University   1979 — 1980
Foundation

AICPA

Experience
Hemmersbach GmbH & Co. KG   July 2014 - February 2015
IBM Global Services  February 2010 - February 2014
CompuCom  November 2007 - February 2009
MiraLink   August 2005 - June 2007
Kaiser Permanente/TEK Systems   August 2005 - August 2005
U.S. Marines/Adecco Technical   May 2005 - August 2005
Xerox/Everest Consultants   2004 - 2005
Portland Public Schools/TEK Systems   2004 - 2004
Stream International   2003 - 2004
DirecTV/Sapphire Technologies   2001 - 2002

Skills
Troubleshooting, Technical Support, Windows, Operating Systems, Hardware, Linux, Software Installation, Testing, Networking, Laptops, Printers, Help Desk Support, System Deployment, Active Directory, Windows 7, Windows 7 Migration, Computer Hardware, VPN, microsoft outlook

Education
California State University-Long Beach   1969 — 1972
bs, industrial technology

Fullerton College   1967 — 1970
aa, electronics

Experience
Agility Partners  June 2014 - Present
Agility Partners  September 2010 - June 2014
Agility Partners  June 2006 - October 2010
Abt Associates Inc.  2003 - 2006
Abt Associates Inc.  June 1999 - June 2003
Tuft's Health Plans  March 1999 - June 1999
Stream International   September 1998 - March 1999

Skills
Java, Lotus, Linux, Sametime, Lotus Domino, System Administration, Security, VMware, Messaging, Lotus Notes, Cloud Computing, Enterprise Architecture, Microsoft Office, IT Management, Software Development, Email Migration, Email Coexistence, Binary Tree, Office 365, Microsoft Exchange, Lync, Solution Architecture, IBM SmartCloud, C++, Binary Tree CMT for..., Project Management, Professional Services..., IT Operations, Channel Sales, Lotus Traveler, WebSphere Portal, Novell Netware, Administration, Architecture, Quickr, Active Directory, Blackberry Enterprise..., Integration, Websphere, Deployment, Virtualization, IBM SmartCloud for..., Infrastructure, SharePoint, Business Process, Unified Communications, Collaboration Solutions, Solution Selling, Professional Services, Microsoft Technologies

Education
Bridgewater State College   1998 — 2002

Experience
KPMG US  March 2013 - April 2015
Loews Corporation  2011 - 2012
Chanel  2011 - 2011
Iyengar Yoga Institute of San Francisco  2010 - 2010
University of the Pacific  2009 - 2009
Blood Centers of the Pacific  2008 - 2009
Edgewood Center for Children and Families  2007 - 2007
Stream International   2005 - 2006
Kejuruteraan Letrik Berjasa Jaya Sdn. Bhd.   May 2004 - April 2005
iSPEETS Computers System (M) Sdn. Bhd   2003 - March 2004

Skills
ACL, IT Audit, SOX Compliancy, SharePoint, Active Directory, MS Project, Microsoft Exchange, SDLC, Lotus Notes, User Acceptance Testing, Security Management, QuickBooks, Test Scripts, Visio, Project Management, Access Lists, Information Technology, Management, Information Security, Disaster Recovery, Internal Controls, SAS70, Sarbanes-Oxley Act, Business Analysis, CISA, Microsoft Project, Networking, Troubleshooting, Auditing, ERP, Sarbanes-Oxley, Business Continuity, Internal Audit, Leadership, Oracle, Consulting, Data Analysis, Access

Education
University of San Francisco   2008 — 2010
Masters of Science, Information system

   1999 — 2002
B.Eng(HONS), Electronic & Communication Engineering

Experience
GC Services  Sales ManagerMPI2005 - 2007
Stream International   2000 - 2005
Stream  2000 - 2005

Skills
Call Center, Operations Management, Customer Service, Customer Relations, Team Building, Coaching, Mentoring, Process Improvement, Vendor Management, Forecasting, Employee Relations, Hiring, Budgeting, Strategic Planning, Performance Management, Change Management, Excel, Vendor Relations, Microsoft Office, Supervisory Skills, Team Leadership, Scheduling, Quality Assurance, Sales Management, Customer Satisfaction, Problem Solving, Financial Analysis, Contract Management, Outlook, Planning, Word, Troubleshooting, People Management, Teamwork, Leadership Development, PowerPoint, Data Analysis, P&L, Organizational..., Customer Experience, Negotiation, Analysis, Microsoft Excel, Leadership, Business Process..., Call Centers, Workforce Management, Recruiting, Management, Budgets

Education
Cerritos College   1986 — 1989

Experience
Wayfair  July 2010 - Present
Sokolove Law  November 2009 - July 2010
1800mattress   January 2002 - March 2010
Cambridge Information Systems (CIS)   August 1999 - November 2001
Stream International   December 1996 - July 1999

Education
Bentley College - Elkin B. McCallum Graduate School of Business   1988 — 1992
MBA, Business Administration and Management, General

Tasis International

Experience
Sarina Gito Photography   December 2008 - Present
Amsterdam  November 2009 - March 2010
Stream International   May 2008 - February 2009
Amsterdam, The Netherlands   February 2005 - February 2008
Tommy Hilfiger  January 1997 - September 1999
Dorp Eddine Bookstore   August 1994 - December 1996

Skills
Adobe Creative Suite, Creative Writing, Photoshop, Copywriting, Web Design, Editing, Image Manipulation, Portrait Photography, Proofreading, Translation, English, Spanish, Photography, Fashion, Lightroom, Customer Service, Windows, Portraits, Graphic Design, Image Editing, Magazines, Photos, Event Photography, Fashion Photography, Weddings, Digital Photography, Art Direction, Commercial Photography, Fine Art Photography, Fine Art, Studio Photography, Wedding Photography, Studio Lighting

Education
Vrije Universiteit Amsterdam   2004 — 2007
BA

New York Institute of Photography   2009 — 2012
Bachelors

Hogeschool van Amsterdam   2002 — 2004
Bachelors

University of Utrecht   1999 — 2001
Prop

University of St. Martin   1998 — 2000
Associates in Liberal Arts

Sint Maarten Academy   1993 — 1998
GCSE and High School Diploma (CXC)

Experience
Enbridge  October 2011 - Present
Tonbridge Power Inc.   June 2011 - October 2011
Tonbridge Power Inc.   June 2010 - May 2011
Centennial College  September 2009 - April 2010
Fleming College  September 2002 - June 2008
Stream International   February 2001 - October 2001
Virtual Systems Inc.   June 1997 - December 2000

Skills
Active Directory, Troubleshooting, Computer Hardware, Software Documentation, Windows 7, Windows Server, Windows, XP, DNS, Access, Network Administration, Databases, SharePoint, Networking, System Administration, Network Security, Security, Visual Basic, Disaster Recovery, Technical Writing

Education
Centennial College   2009 — 2010
Computer Systems & Network Technician Diploma, Information Technology

Experience
Samsung Telecommunications America  2011 - 2013
Susan G. Komen for the Cure  June 2006 - May 2009
Glazer's Distributors  September 2005 - May 2006
Susan G. Komen Breast Cancer Foundation  April 2001 - February 2005
Sun Microsystems  September 2000 - February 2001
Stream International   September 1999 - July 2000

Education
Abilene Christian University   1994 — 1997

Experience
Global Surgeries Inc.   May 2010 - Present
MarketDawg   June 1998 - Present
Interwest Technologies   April 2005 - December 2008
McAfee  March 2000 - April 2001
Network Associates / McAfee  November 1996 - March 2000
Bell Labs Lucent Technologies  April 1996 - November 1996
Stream International   July 1995 - April 1996
CompuEase   January 1993 - July 1995
SabreData  July 1991 - January 1993
Sugg Cattle Company   April 1986 - July 1991

Skills
HTML, XML, SharePoint, Software, Hardware, TCP/IP, Windows Server, Databases, Integration, Software Development, IT Service Management, Servers, System Administration, SQL, Business Analysis, Networking, Microsoft SQL Server, Cloud Computing, Program Management, Windows, SaaS, Network Administration, Enterprise Software, Technical Support, ITIL, Virtualization, Data Center, Microsoft Exchange, Training, Pre-sales, Security, IT Management

Education
Abilene Christian University   1969 — 1971
MS, Microbiology

Abilene Christian University   1967 — 1969
BSE, Biology, Chemistry, Education

Baylor University   1964 — 1967
Pre-Med

Experience
Gearbox Software  May 2010 - Present
Gearbox Software  May 2010 - Present
RealPage, Inc.   September 2009 - April 2010
Travelocity  August 2003 - September 2009
Freelance  August 2001 - April 2003
InfoSphere   May 2000 - August 2001
Tigris Creative Studios   October 1999 - May 2000
Associated Publishing Company   July 1998 - October 1999
Stream International   October 1997 - July 1998
AutoGas Systems, Inc.   May 1996 - October 1997

Skills
After Effects, Dreamweaver, Premiere, Flash, Motion Graphics, Final Cut Pro, Web Design, Photoshop, 3D, Animation, Graphics, Maya, Adobe Creative Suite, Graphic Design, Video

Education
Abilene Christian University   1993 — 1997
B.S., Mass Communication/Broadcast Production

Kodiak High School   1988 — 1990

Zweibrucken American High School   1984 — 1990

Experience
Druva  December 2014 - Present
CommVault  July 2013 - December 2014
Code 42 Software, Inc.   April 2012 - July 2013
EMC  October 2010 - April 2012
Iron Mountain Digital  February 2006 - October 2010
Storactive   March 2005 - February 2006
LiveVault Corporation  September 2000 - March 2005
EDS  January 2000 - September 2000
Stream International   May 1999 - January 2000
Elron Software  January 1998 - January 1999

Skills
Storage, Archiving, Solution Selling, Pre-sales, VMware, Backup, EMC, Cloud Computing, Digital Preservation, SaaS, Professional Services, Sales Operations, Selling, Disaster Recovery, Enterprise Software, NetApp, Start-ups, NAS, Strategy, Backup Solutions, Enterprise Storage, Storage Virtualization, EMC Storage, Microsoft Exchange, Storage Area Networks, Storage Solutions, SAN

Education
Boston University

Northeastern University

Experience
VanderHouwen & Associates, Inc.   September 2015 - Present
The Atum Group  July 2015 - Present
DW Enterprises, Inc   July 1998 - Present
Nike  August 2012 - April 2015
Stream Global Services  February 2009 - June 2012
Business Objects  November 2006 - December 2008
ACS, Inc  September 2004 - November 2006
Stream International   September 1998 - May 2004
KinderCare Learning Center, Inc   December 1997 - September 1998
Sequent Computer Systems  April 1994 - December 1997

Skills
Staff Development, Excel, PowerPoint, Microsoft Word, Financial Planning, Forecasting, Budgeting, KPI Dashboards, KPI Reports, Process Improvement, P&L, Financial Analysis, Hyperion Planning, Hyperion Essbase, Cross-functional Team..., Communication, Microsoft Excel, Income Statement, Strategic Financial..., Essbase, Budgets, Management, CRM, Call Centers, Operations Management, Leadership, Analysis, Finance, Financial Modeling, Vendor Management, Strategy, Strategic Planning, Executive Management, Business Process..., Consulting

Education
Boise State University   1973 — 1977
Bachelor’s Degree, Accounting & Finance

Experience
EnerNOC  May 2014 - Present
Hachette Book Group USA  July 2006 - May 2014
Dunkin' Brands  2000 - 2006
Stream International   1996 - 2000
Dean Witter Reynolds  1994 - 1995

Skills
Cisco Routers, Cisco Nexus, Cisco Wireless, Cisco IOS, Networking, Disaster Recovery, Vendor Management, Active Directory, Data Center, Windows Server, Troubleshooting, Servers, Security, Technical Support, Cloud Computing, Software Documentation, Microsoft Exchange, Virtualization, Cisco Technologies, Windows 7

Education
Northeastern University   1986 — 1992
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Boston University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Experience
Towers Watson  March 2014 - Present
Towers Watson  June 1997 - Present
Stream International   October 1995 - June 1997
Stratus Computer  June 1992 - October 1995
Aon  October 1982 - June 1992

Skills
Benefits Design, Operations Management, Software Project..., P&L Financial Management, Benefits Administration, P&L Management

Education
Bryant University   1983 — 1991
Bachelor of Science (BS), Economics

Experience
Ocwen Financial Corporation - US  July 2015 - Present
Real Time Resolutions, Inc.   June 2002 - June 2015
Stream International   August 1995 - May 2002

Skills
Process Improvement, Call Centers, Risk Management, Leadership, Mortgage Servicing, Banking, Management, Data Analysis, Mortgage Lending, Analysis, Software Documentation, Customer Service, Team Building, Financial Analysis, Operations Management, Training, Vendor Management, Loss Mitigation, Loans

Education
The University of Dallas   2012 — 2014
Master of Business Administration (M.B.A.), Cybersecurity

The University of Dallas   2012 — 2014
Master's Degree, Cybersecurity

University of North Texas
Bachelor of Science, Information Science

Central Texas College
Associate's Degree, Microcomputer Technology Information

Experience
TeleTech  September 2014 - Present
TeleTech  October 2013 - Present
TeleTech  July 2013 - October 2013
Telvista Inc.  March 2012 - July 2013
Aafes  April 2007 - August 2007
American Red Cross  March 2005 - December 2005
Gift Maven   July 2002 - February 2005
KClinic   October 2004 - November 2004
Telvista  November 2001 - June 2002
Stream International   December 2000 - November 2001

Skills
Software Documentation, Troubleshooting, Chart, Medical Coding, Healthcare, Administrative Work, Medical Records, Microsoft Office, Technical Support, Management, Customer Service, Call Centers, Sales, Training, Computer Hardware, Data Entry, Windows, Customer Satisfaction, Software Installation, Time Management

Education
Capella University   2011 — 2019
Bachelor's Degree, Business: Health Care Management

Remington College Dallas Campus   2004 — 2005
Diploma, Medical Assisting

Experience
All Covered  May 2013 - December 2014
Firestone Financial  2008 - 2013
Crystalroom Technologies   2007 - 2013
OnProcess Technology  2006 - 2007
McKesson Provider Technologies  2004 - 2006
Commonwealth Financial Network  1998 - 2003
ClearStory Systems (formerly INSCI Corp.)   1996 - 1998
Stream International   1994 - 1996
Framingham State College  1993 - 1993
University of Massachusetts Lowell  1986 - 1990

Skills
Program Management, Executive Management, Internal Audit, Technology Architecture, Enterprise Systems, Technically Strong, Vendor Management, Disaster Recovery, Security, Training, Business Intelligence, IT Management, Project Management, Strategic Planning, Finance, Risk Management, Management, Team Building, Business Analysis, Windows, Leadership, Process Improvement, Negotiation, Integration, Business Process..., Budgets, CRM, Networking, Outsourcing, IT Strategy, Change Management, SaaS, Software Development, Strategy, Virtualization, Information Technology, Consulting, Cloud Computing, Software Documentation, Professional Services, Salesforce.com, Telecommunications, Business Continuity, Quality Assurance, Team Management, Citrix, Microsoft SQL Server, System Deployment, Data Center, Access

Education
Boston University Corporate Education Center   2009 — 2010
Certificate, PMBOK Based Project Management and Scoping

Brandeis University   1982 — 1987
Ph.D., Music Theory and Composition

Brandeis University   1982 — 1985
Master of Arts (M.A.), Music Theory

Harvard University   1983 — 1984
Education Exchange Program, Music Theory and Composition

California Institute of the Arts   1980 — 1982
M.F.A., Music

University of California, Santa Barbara   1977 — 1980
B.A., College of Creative Studies

Experience
Communication Concepts  March 2014 - Present
Digital Greenville   October 2010 - Present
Mohawk Industries  July 2001 - March 2014
Stream International   July 1999 - July 2001

Skills
Computer Hardware, Website Building, Web Content, Digital Media, Team Leadership, Customer Support, Desktop Publishing, Mechanics, Auto Body, Machine Operation, Warehousing, Forklift Operator, Help Desk Support, Software Installation, Customer Service, Sales, Management, Microsoft Excel, New Business Development, Inventory Management

Education
ATI Career Training Center-Dallas   1988 — 1989
Autobody/Collision and Repair Technology/Technician

Miller Grove HS   1982 — 1986

Experience
Dignity Healthcare Inc.  November 2013 - Present
Keller Graduate School of Management  November 2011 - Present
Project Manager Institute - Phoenix   October 2010 - Present
Coventry Health Care  July 2010 - November 2013
Microsoft Project Users Group (MPUG)   August 2010 - March 2012
Lash Group  September 2007 - July 2010
Network Infrastructure Corporation  2006 - 2007
American Express  December 2004 - June 2006
Osborne Construction/Alaska Mechanical, Inc.   July 2001 - April 2003
Stream International   1996 - 2000

Skills
Program Management, MS Project, Project Management, SharePoint, PMP, Process Improvement, Leadership, SDLC, Project Portfolio..., Management, Visio, Analysis, Microsoft Office, Business Analysis, ITIL, Agile Methodologies, Risk Management, Software Development, MS Office Suite, Project Delivery, Security, Cross-functional Team..., Requirements Analysis, PMO, Health Care Systems, Healthcare, Healthcare Information..., Higher Education

Education
University of Phoenix   2011 — 2013
DM/IST, Doctorate of Mgmt. in Organizational Leadership

University of Phoenix   2005 — 2008
MBA, Masters of Business Administration

University of Phoenix   2002 — 2005
Business Management, BSBM

Portland State University   1991 — 1993
Civil Engineering

California State University-Long Beach   1990 — 1991
Civil Engineering

Lathrop   1985 — 1987
High School Diploma

Reynolds   1983 — 1984

College of the Desert

Kodiak

Experience
CompuCom  January 2014 - February 2014
Corporate Tech Solutions, LLC   May 2013 - July 2013
TeamLogic IT  April 2012 - March 2013
Computer Bytes   September 2000 - January 2012
Skylane Farms   September 1999 - September 2000
800 Support  December 1998 - June 1999
Stream International   January 1998 - October 1998
Cascade Computer Maintenance  July 1997 - November 1997

Skills
MCSA, Microsoft Certified..., CompTIA A+ Certification, CompTIA Network+, CompTIA, Active Directory, Servers, DHCP, Windows Server, Microsoft Exchange, DNS, MCP, A+ Certified, Microsoft Certified..., Dell Computers, Antivirus, Group Policy, Windows 7

Education
Chemeketa Community College   1995 — 1997
Associate of Science (A.S.), Computer Science

Experience
Tech-Installers Network Admins   July 2007 - Present
AT&T  October 2005 - March 2008
The Plus Group  June 2004 - October 2005
Stream International   June 2000 - February 2003
U. S. Navy   July 1981 - September 1986

Education
ITT Technical Institute   2011 — 2013
Bachelors, CNS

University of Chelsea   2000 — 2005
4.0, Networking

Brookhaven Community College   2002 — 2003
3.9, Computer 101

Experience
CallMiner  January 2014 - Present
Hewlett-Packard  October 2013 - January 2014
Independent Management Consulting Professional  September 2011 - October 2013
Syncreon  January 2011 - September 2011
3Com  2006 - 2008
Modus Link/CMGI   2004 - 2006
Modus Media International  January 2001 - January 2004
Modus Media International  January 1999 - January 2001
Modus Media International  January 1997 - January 1999
STREAM INTERNATIONAL   January 1995 - January 1997

Skills
Trusted Business Advisor, Restructuring, Strategic Leadership, Global Management, Global Supply Chain, Operations Management, Training, Supply Management, Supply Chain..., Supply Chain Management, Supply Chain, Strategy, Strategic Sourcing, Strategic Planning, Start-ups, Sourcing, Software Documentation, Six Sigma, Project Planning, Process Improvement, P, Procurement, Outsourcing, Operational Excellence, Mergers, Manufacturing, Logistics, Lean Manufacturing, Logistics Management, Management, Leadership, Integration, Executive Management, Cross-functional Team..., Change Management, Call Centers, Business Transformation, CRM, Business Planning, Business Process..., Business Strategy, Business Development

Education
Babson College
Master, Business Administration

Boston University
Bachelor of Arts, Economics

Experience
Boston University  March 2004 - Present
Xaverian Brothers High School  August 2000 - March 2004
Stream International   January 1998 - June 2001
Home Depot  January 1995 - January 1998

Skills
French, Mac/PC proficient, Excel, Social Media, Budget Management, Database Management, Adobe Acrobat, MS Office Suite, Customer Service, Word, PowerPoint, Outlook, Social Networking, Budgeting, English, Customer Relations, Data Entry, Problem Solving, Telephone Skills, Teamwork, Supervisory Skills, Mac, Administrative Support, Internet Explorer, Facebook, Writing, Customer Satisfaction, Access, Photoshop, Event Management, Event Planning, Public Speaking, Social Media Marketing, Editing, Photography, Wordpress, SAP, Microsoft Excel, Microsoft Word, Microsoft Office, Budgets, Human Resources, Mail Merge, Microsoft Publisher, Higher Education, Art History, Arts, Research, Process Improvement, Data Analysis

Education
Boston University   2005 — 2009
Bachelor, Liberal Studies

Newbury College   1993 — 1995
Interior Design

American International College   1978 — 1980
Human Resources

St. Clement   1970 — 1974

Experience
Hitachi Consulting  April 2013 - Present
Hitachi Consulting  March 2007 - Present
Geek Squad  April 2001 - March 2007
Stream International   January 2000 - March 2001
Neiman Marcus Direct  January 1998 - September 2000

Skills
Management, System Deployment, Technical Support, Troubleshooting, Vendor Management, Security, Project Management, Networking, Integration, Information Technology, Operating Systems, Help Desk Support, SharePoint, Windows, IT Service Management

Education
Capella University   2005 — 2009
BS

University of Dallas   1995 — 1997

Experience
eBay Inc  April 2013 - April 2015
eBay Inc  July 2011 - March 2013
eBay  2003 - June 2011
OpenGrid   2001 - 2003
PhysicianAccess   1999 - 2001
Vanstar (Inacom)   1995 - 1999
Stream International   1993 - 1995
Corporate Software  1993 - 1995

Skills
Agile Methodologies, User Interface, Mobile Applications, User Experience, Product Management, E-commerce, Web Applications, Scrum, Scalability, Agile Project Management, SaaS, User Interface Design, JavaScript, Cloud Computing, Mobile Devices, Project Planning, Software Project..., HTML 5, Java, XML, Web Services, CSS3, PHP, XSL, Web Development

Education
California State University-Sacramento   1985 — 1989

Experience
Apex Systems  2012 - 2014
SOS Security  July 2010 - November 2011
Accuvant  October 2007 - April 2010
Check Point Software Technologies Inc.  March 2006 - October 2007
The Options Clearing Corporation  2003 - 2006
Regency Systems/S1   2000 - 2003
Stream International   2000 - 2000
Schlumberger - Geoquest  1995 - 2000

Skills
VPN, Security, Network Security, Data Center, Firewalls, Information Security, Cisco Technologies, IPS

Education
Brookhaven Community College   1997 — 2000
AA, Economics

University of Nevada-Las Vegas   1990 — 1992

Experience
The MENTOR Network  August 2012 - Present
Computershare  March 2008 - August 2012
Iron Mountain  June 2003 - March 2008
Fidelity Investments  July 2001 - June 2003
Stream International   June 1995 - July 2001

Skills
Microsoft Exchange, Enterprise Vault, Disaster Recovery, Blackberry Enterprise..., Windows, Active Directory, Exchange ActiveSync, Websense, Legal Discovery, High Availability..., SMTP, Email Archiving, Email Migration, Messaging, Mail Gateways, Powershell, OCS, Quest Migration Manager, ISA, VMware, Faxination, Legal Compliance, Windows Server, DNS, Servers, Security, DHCP, Storage, Data Center, Microsoft Technologies, Technical Support, Software Documentation, HP, Hardware, Operating Systems, Microsoft SQL Server, System Deployment, Blackberry, Infrastructure

Education
Boston University   1994 — 1997
M.A.

Stonehill College   1989 — 1993
B.A.

The Washington Center for Internships and Academic Seminars   1992 — 1992
Academic Internship Semester

Experience
MFS  Vice President - ITMFS Investment Mgmt1997 - Present
MFS Investment Management  1997 - Present
Massachusetts Financial Services  1997 - Present
Stream  1995 - 1999
Corporate Software/Stream International   1993 - 1997
Stream International   1992 - 1997

Skills
Mutual Funds, Asset Managment, Asset Management, Equities, Fixed Income, Portfolio Management, Bloomberg, Financial Services, Securities, Hedge Funds, Derivatives, Trading Systems, Series 7, Investment Management, Investments

Education
Babson College   1988 — 1992

Experience
Dell  September 2012 - Present
Quest Software  January 2005 - September 2013
Quest Software  January 2005 - January 2007
Iron Mountain  September 2002 - January 2005
Stream  1996 - 1999
Stream International   1996 - 1999

Skills
Messaging, Cloud Computing, Active Directory, Virtualization, Microsoft Exchange, Enterprise Software, VMware, Disaster Recovery, Pre-sales, Microsoft Technologies, Email Archiving, Windows Server, Powershell, Digital Preservation, SaaS, Storage Area Networks, Enterprise Architecture, Data Center, High Availability, Server Architecture, Professional Services, Solution Architecture, SAN

Education
Bryant University   1993 — 1997
Business Administration concentration in Computer Information Systems

Experience
Staples  August 2000 - Present
Stream International   1996 - 2000

Skills
Troubleshooting

Education
Bryant University   1986 — 1990

Seekonk   1980 — 1983

Experience
Jordan's Mark   August 2014 - Present
HealthQuest Alliance  February 2012 - July 2014
Omnicom Management Services  2005 - February 2012
Omnicom Management Services  2000 - 2005
Omnicom Management Services  1999 - 2000
Getronics-Wang   June 1999 - December 1999
IBM  February 1999 - June 1999
Stream International   July 1998 - February 1999

Skills
Recruiting, Talent Management, Onboarding, Employee Engagement, Employee Training, Performance Management, Employee Relations, Talent Acquisition, Organizational..., Succession Planning, Training, Human Resources, HRIS, Employer Branding, Deferred Compensation, Applicant Tracking..., HR Policies, Management, Leadership, Customer Service, Marketing, Advertising, Integrated Marketing

Education
University of North Texas   2013 — 2015
Master’s Degree, Learning Technologies

University of North Texas   2003 — 2005
BAAS, Applied Technology, Training & Development

Brookhaven Community College   2001 — 2003
Business Administration

University of the Ozarks   1995 — 1998
Environmental Science

McRae (Mt. Holly) High School   1982 — 1995
HS, General High School Diploma

Experience
Corestaff Services  October 2003 - Present
Stream International   September 1993 - October 2000

Education
Central Washington University
BA, Business Administration

Experience
PetEdge  December 2014 - Present
Analogic  September 2012 - December 2014
Varian Semiconductor  November 2002 - September 2012
iBasis  May 2002 - November 2002
Converge  August 2000 - March 2002
Gortons  June 1997 - August 2000
Stream International   May 1994 - March 1997
corporate software  1992 - 1996
Lotus Development Corp  October 1992 - May 1994
Bank of Boston  June 1989 - October 1992

Skills
Process Improvement, SAP, Cross-functional Team..., Program Management, Product Management, ERP, Integration, Business Analysis, Change Management, SAP ERP, Project Management

Education
Bryant University   1983 — 1986

Experience
Talmer Bank and Trust  March 2013 - Present
Lake Trust Credit Union  September 2011 - March 2013
Exo12   June 2008 - September 2011
Initech  May 2005 - August 2008
Sheridan College  2005 - 2005
Siemens Business Services  2004 - 2005
Stream International   2001 - 2002
ModuSpec   2001 - 2001
Centrum Nieuwe Muziek Zeeland   1999 - 2001

Skills
Network Security, Vulnerability Management, Security, Vulnerability Assessment, Information Security, Penetration Testing, Computer Security, Disaster Recovery, PCI DSS, Information Security..., Firewalls, Evangelism, Computer Forensics, Linux, Servers, IDS, Cisco IOS, Risk Assessment, Information Technology, Technical Support, Application Security, VPN, Risk Management, Databases

Education
Davenport University   2008 — 2011
Masters, Information Assurance

Sheridan College   2004 — 2008
Bachelors, Information Systems Security

Algonquin College of Applied Arts and Technology   2002 — 2003
Post graduate certificate, Information Systems Security

Loyalist College   2001 — 2001
Certificate, Small Business Office Automation

SANS
GCFA, GCIH, IT

Experience
Computershare  March 2012 - Present
Fidelity Investments  March 2001 - March 2012
Stream International   March 1998 - March 2001

Skills
Systems Engineering, Blackberry Enterprise..., Active Directory, Microsoft Exchange, Disaster Recovery, Server Architecture, Windows Server, Servers, Messaging, Data Center, ITIL, Networking

Education
Cape Cod Community College   1990 — 1991

Experience
daryl.c.burns@gmail.com   October 2014 - Present
AmeriHealth Caritas  July 2012 - July 2014
The Children's Hospital of Philadelphia  August 2011 - July 2012
Phelps County Regional Medical Center  December 2008 - June 2011
International Paper  January 2003 - September 2008
Computer Generated Solutions  March 2001 - January 2003
Stream International   1999 - 2001
Carson-Newman College  August 1996 - July 1999

Skills
System Administration, Active Directory, Troubleshooting, Software Installation, Project Management, Technical Support, Management, Digital Imaging, Windows Server, Software Documentation, Training, Enterprise Software, Leadership, Servers, Windows 7, Microsoft Office, Help Desk Support, Networking, Wireless Networking, Windows, Windows 7 Migration, Cisco VPN, Citrix, LAN-WAN, Microsoft Certified..., Microsoft Certified IT..., Microsoft Certified..., MCITP, MCDST, CompTIA Network+..., CompTIA A+ Certified, CompTIA Project+..., CompTIA Security+..., Healthcare Information..., Information Security, Technical Writing, Identity Management, Server Administration, SCCM, Microsoft Exchange, Meditech, Pointsec, Customer Service, IT Service Management, Computer Hardware

Education
Western Governors University   2009 — 2013
Bachelor's of Science, Information Technology - Network Administration

Carson-Newman College   1996 — 1999
BA, Mass Communications

Fisk University   1995 — 1996
Computer Science

Kadena High School   1991 — 1995

Experience
SAP America  Sr. DeveloperSAP1997 - Present
Stream International   1984 - 1997

Skills
SAP R/3, ERP, ABAP, SD, SAP, Pricing

Education
Boston University Questrom School of Business   1983 — 1986

Experience
StarTech.com  August 2013 - Present
StarTech.com  January 2011 - August 2013
Sony Ericsson Mobile Communications  October 2009 - September 2010
Stream International   July 2003 - October 2009
Conestoga-Rovers & Associates  January 2002 - December 2002
Danis Communications   2000 - 2000

Skills
Technical Support, Computer Hardware, Hardware, Troubleshooting, Call Centers, Windows 7, Servers, Windows Server, Linux, Computer Network..., System Administration, Active Directory, Networking, Computer Programming, Computer Security, Web Applications, J2EE Application..., Database Design, Computer Systems..., Network Security, PHP, AJAX, JavaScript, C#, VB.NET, J2ME, Big Data, Team Leadership, Programming

Education
University of Waterloo - St. Jerome's University   1999 — 2002
Computer Science, Mathmatics

Athabasca University
Computer and Information Systems

Experience
Cygnus Wealth Management   March 2011 - Present
Edward Jones  December 2007 - March 2011
Stream International   August 2005 - May 2007
Z57 Internet Solutions  November 2002 - July 2005

Education
Anderson University   1997 — 2002

Experience
Staples  March 2013 - Present
Casual Male Retail Group  December 2007 - February 2013
Casual Male Retail Group  May 2004 - December 2007
COCA-COLA BOTTLING COMPANY OF NEW ENGLAND   2003 - 2004
EMERSON HOSPITAL  2001 - 2002
BOSTON MEDICAL CENTER  2001 - 2001
STREAM INTERNATIONAL   2000 - 2001
BOSTON MEDICAL CENTER  1998 - 2000
THE MARMAXX GROUP   1994 - 1997
MASSACHUSETTS COMMISSION AGAINST DISCRIMINATION  1991 - 1994

Skills
Employment Law, Employee Relations, Compliance, Investigations, Legal Compliance, HR Policies, Private Investigations, Employee Training, Succession Planning, Retail, Human Resources, Personnel Management, HRIS, Onboarding, Hiring, Performance Management, Benefits Administration, Interviews, Payroll, Employee Benefits, Talent Management, Applicant Tracking..., Training, Sourcing, Recruiting

Education
Lesley University
Masters, Human Resources

Bentley University   1991 — 1991
Certificate, Paralegal

Northeastern University
Bachelors, Business Administration Management Concentration

Johnson & Wales University   1979 — 1981
Associates, Business Management

Experience
Greyhound Lines, Inc.   October 2015 - Present
AT&T  May 2007 - September 2015
Computer Sciences Corporation  May 2006 - May 2007
The Computer Merchant, Ltd / Computer Sciences Corp   2005 - 2006
Teleplan  April 1998 - November 2005
Stream International   May 1996 - November 1997

Skills
Troubleshooting, Network Engineering, Network Administration, Computer Hardware, Hardware Support, Hardware Diagnostics, Programming, Problem Solving, IT Operations, Customer Service, Batch Files, Scripting, Reporting Systems, Reports, Windows 7, Windows XP Pro, Windows, Project Coordination, VoIP, Microsoft Excel, Microsoft Office, Microsoft SQL Server, Microsoft Word, Microsoft Office 2007, Access, Credant Encryption, Security, Active Directory, Software Documentation, Microsoft Exchange, Networking, Cisco Technologies, Virtualization, Operating Systems, Switches, Help Desk Support, Software Installation, SharePoint, System Administration, Printers, ITIL, Windows Server, Servers, XP, Disaster Recovery, System Deployment, VMware, Hardware, VPN, DNS

Education
American InterContinental University   2009 — 2011
Bachelor of Information Technology, Computer Programming

Dallas County Community College   1999 — 2001
Associate's degree, CCNA

Experience
Nationstar Mortgage  October 2013 - Present
Nationstar Mortgage  October 2013 - July 2014
Nationstar Mortgage  May 2010 - October 2013
Nationstar Mortgage  May 2010 - October 2013
Nationstar Mortgage  June 2007 - May 2010
Nationstar Mortgage  June 2005 - August 2007
WFS Financial  August 2001 - June 2004
Stream International   August 1997 - August 2001

Skills
Access, SDLC, Process Improvement, Microsoft Office, Business Analysis, Leadership, Mortgage Banking, Visio, Risk Management, Call Centers

Education
Capella University   2010 — 2013
MS, Software Engineering

Experience
US Navy Reserve  August 2013 - Present
Target  October 2012 - Present
MHCC Rho Theta Chapter Phi Theta Kappa   June 2012 - June 2013
Mount Hood Community College  September 2012 - March 2013
Stream International   2008 - 2009
American Family Karate and Fitness   2006 - 2008

Skills
Software Installation, Outlook, Workforce Management, Telephone Skills, Printers, Process Improvement, Windows, Networking, Customer Satisfaction, Troubleshooting, XP, IEX, OS X, VPN, Windows Server, Microsoft Office, CRM, Contact Center..., Call Center, Microsoft Office 2007, Contact Centers, eWFM, Solidworks, AutoCAD, Revit, Mastercam, C++ Language, Microelectronics, Statics, Fluid Dynamics, Strenghs of materials, Computer Hardware..., Project Management, Group Projects, Illustrator, Technical Support, Time Management

Education
Mount Hood Community College
Associate of Applied Science, Mechanical Engineering Technology

Portland State University   2008 — 2012
Bachelor of Arts (B.A.), Applied Linguistics

Chemeketa Community College   2002 — 2005
Associate of Arts (A.A.), General Studies

Experience
Disney Interactive  April 2013 - Present
Playdom  February 2010 - April 2013
Lunar Logic  August 2005 - January 2010
Lunar Logic  September 2003 - August 2005
Stream International   July 2002 - September 2003
Dynamix  January 1996 - November 1999
Parkland College  1993 - 1996

Skills
Quality Assurance, Software Quality..., PHP, Web Applications, JIRA, Editing, Agile Methodologies, Black Box Testing, Scrum, Video Games, XML, Subversion, Scripting

Education
Parkland College   1994 — 1996
A.A.S., Visualization Computer Graphics

University of Illinois at Urbana-Champaign   1990 — 1993
M.S., Inorganic Chemistry

University of Hawaii at Manoa   1987 — 1990
B.S., Chemistry

California Institute of Technology   1985 — 1987
Chemistry

Experience
Fidelity Investments  September 2009 - December 2014
Fidelity Investments  July 2007 - April 2008
Fidelity Investments  December 2002 - June 2007
Fidelity Investments  July 1998 - December 2002
Boston Beer Company  1997 - June 1998
Stream International   1995 - 1997

Skills
Risk Management, Treasury Management, Cash Flow Forecasting, Financial Services, Cash Management, Treasury, Valuation, Finance

Education
Bryant University   1999 — 2003
MBA, Finance

Rhode Island College   1991 — 1995
Bachelor of Science, Accounting

Experience
G & B Enterprises   January 2003 - Present
Consolidated Publications, Inc.   1997 - 2002
Stream International   1991 - 1997
Total Technical Group - Contract Services   1986 - 1991
Stanford Linear Accelerator Center (SLAC)   1980 - 1986

Education
University of Phoenix   1987 — 1989
BSBA, Operations Management

Cañada College   1980 — 1982
AS; AA, Technical Illustration; Business Administration

Experience
Explorer/ICW Group   2008 - Present
The MENTOR Network  2006 - 2008
The MENTOR Network  2004 - 2006
ADP  1999 - 2004
Stream International   1998 - 1999
ADVANTA Corp  1987 - 1994

Skills
Onboarding, Talent Management, Talent Acquisition, Employee Relations, Performance Management, Succession Planning, Human Resources, Deferred Compensation, Change Management, Employee Training, Career Development, Benefits Administration, HRIS

Education
Binghamton University
MA, Human Resources/Organization Development, 4.0

St. Bonaventure University
BBA, Accounting

Experience
Strongheart Consulting Svs.   May 1995 - Present
Mills Fleet Farm  November 2013 - May 2014
QPS Employment Group  December 2012 - November 2013
Kelly Services  2011 - 2012
Apisphere Inc.  2008 - 2011
International Ford Group   2004 - 2008
University of Texas at Arlington  February 2001 - August 2004
Stream International   1990 - 2001

Skills
Word, Excel, Access, Windows, Troubleshooting, Customer Service, Healthcare, Teaching, Event Planning, Administration, Microsoft Office, Health, Scheduling, Outlook, Writing, Research, Social Media, PowerPoint, Coaching, Teamwork, Editing, Data Entry, Customer Relations, Social Networking, Wellness, Mentoring, Public Relations, Problem Solving, Advertising, Bodywork, Photoshop, Event Management, Administrative Support, Supervisory Skills, Team Building, Inventory Management, Facebook, Time Management, Budgeting, Retail, Social Media Marketing, Community Outreach, Cpr Certified, Counseling, Fitness, Marketing Communications, Small Business, Marketing Strategy, Creative Writing, Spa

Education
American InterContinental University   2010 — 2012
Bachelor's degree

American Intercontinental University   2009 — 2010
Associates

Experience
Jackson County  May 2013 - Present
Dawson Court Reporting   May 2009 - December 2012
Stoffels & Associates   June 2009 - July 2012
Stream International   January 2000 - March 2006

Skills
Multi-tasking Skills, Court Reporting, Proofreading, Scoping Studies, Technical Support, Network Administration, Videography, Blogging, Conference Rooms, Medical Malpractice, Public Speaking, Family Law, Depositions, Legal Video, Corporate Law, Arbitration, Typing, Social Networking, Legal Assistance, PowerPoint, Customer Service, Registered Professional..., Video Conferencing, Litigation Support, Outlook, Probation, Interviews, Civil Litigation, Wordperfect, English, Transcription, Mediation, Research, System Administration, Microsoft Word, Time Management, LiveNote, Access, Real Time, Administrative..., Trials, Daily Copy, Video, Writing, Troubleshooting, Microsoft Excel, Hearings, Editing, Litigation, Notary Public

Education
Court Reporting Institute-Wheeler Institute of Texas   2005 — 2010
Applied Science, Stenography

Court Reporting Institute of Dallas   2004 — 2009
Associates of Applied Science, Stenotype

Van Alstyne High School   1992 — 1996
Advanced, General

Experience
Private Developer   March 2012 - Present
AT&T  December 2006 - February 2011
Stream International   September 1996 - 2002
Mustange Security and Investigations   1990 - 1992

Skills
Customer Service, DSL, TCP/IP, Ethernet, VoIP, Internet, Microsoft Office, Programming Languages, C/C++, Visual Studio, Visual C++, Visual C#, Android Development, ASP, Web Development, Website Development, Windows operating..., Trucking, Dispatching Frieght, Telephony, Call Center, Call Centers, Windows

Education
Texas State Technical College   1994 — 1996
Computer Science

Blinn College
Computer Science

Experience
ITNorth.ca   January 2012 - October 2015
Stream Global Services  December 2003 - December 2009
Stream International   December 2003 - December 2009
H & R Block  April 2003 - December 2005
District of Hope   January 1998 - January 2005
Search & Rescue   January 1988 - January 2005
BC Ambulance Service  June 1987 - July 2003
Fraser Cascade Optimists Club   January 2000 - January 2003

Skills
Networking, Active Directory, Windows Server, Technical Support, HP, WAN, Windows, Solaris, Network Administration, VLAN, Servers, Software Installation, DNS, System Deployment, Troubleshooting, Microsoft Technologies, Virtualization, IT Service Management, Information Technology, Customer Service

Education
CDI College   2011 — 2012
Database Manager

CDI College   2010 — 2011
Diploma, Network & Internet Security Specialist

Psychology & Counselling Undergrad & Graduate   1981 — 1987

University of Saskatchewan   1981 — 1987

Experience
Bank of America Home Loans  July 2009 - May 2010
Countrywide Home Loans  December 2006 - April 2009
Time Warner Cable  August 2006 - December 2006
Comcast Corporation  July 2004 - August 2006
VarTec Telecom  May 2003 - May 2004
Stream International   February 2000 - May 2003

Education
Bergen Community College   1971 — 1981
A.A.S., Accounting

Experience
Allscripts  September 2013 - May 2015
Allscripts  November 2011 - September 2013
Rogers Communications Inc  August 2007 - April 2012
Core Group Consultants   August 2002 - August 2007
Stream International   January 2001 - August 2002
Sideware Systems   January 2000 - January 2001
Canadian Armed Forces  1997 - 2001

Skills
Testing, User Acceptance Testing, Requirements Analysis, Software Quality..., Software Development, SDLC, Quality Assurance, Software Documentation, Technical Support, Business Analysis, Visio, Test Cases, Windows, Access, Operating Systems, Agile Methodologies, Integration

Education
The University of British Columbia   2008 — 2008
The Software Engineering Process

The University of British Columbia   2008 — 2008
Software Quality Assurance: More Than Just Testing

British Columbia Institute of Technology   2006 — 2007
Applied Systems Analysis and Design

British Columbia Institute of Technology   2002 — 2002
Introduction to Quality Control Methods

British Columbia Institute of Technology   2002 — 2002
Software Quality Assurance

CDI College of Business and Technology   2002 — 2002
Computer Programming and Systems Analysis

Experience
Northeast Hearing Instruments   January 2014 - Present
Law Office of Maureen Counihan   2011 - 2012
Nuance Communications  2008 - 2009
Burlington Public Schools  2007 - 2008
Burlington Education Foundation   2003 - 2006
Stream International   1994 - 1998
CR Bard, Vascular Systems Division   1992 - 1994
Cytyc  1991 - 1992
Corporate Software Inc.  1984 - 1991

Skills
Training, Customer Service, CRM, Program Management, Outlook, Microsoft Word

Education
Bryant University
BS in Business Administration

Experience
Dresser-Rand  December 2007 - Present
Dresser-Rand  December 2007 - Present
Dresser-Rand  November 2004 - December 2007
Rivana Foods   March 2004 - December 2007
Riviana Foods  November 2002 - November 2004
Verteq Inc   August 1996 - November 2002
Stream International   February 1996 - August 1996

Skills
Project Engineering, Gas Turbines, Steam Turbines, Turbines, Commissioning, Turbomachinery, Engineering, Air Compressors, Power Generation, Engineering Design, Power Plants, Oil/Gas, DCS, Allen Bradley, PLC, Instrumentation, FEED, Electricians, Preventive Maintenance, Gas, Refinery, Control Systems Design, Generators, Automation, Hydraulics, Oil, Pneumatics, Petroleum

Education
American InterContinental University   2012 — 2013
Master of Business Administration (MBA), Project Management, 4.0

DeVry Institute of Technology
B. S, Electronic Engineering

Experience
XO Communications  2013 - Present
CompuCom  October 2000 - September 2012
Software Spectrum  April 2000 - October 2000
Stream International   April 1999 - April 2000

Skills
Help Desk Support, Technical Support, Operating Systems, Troubleshooting, Windows, Windows XP, Active Directory, Windows 7, Laptops, Computer Hardware, Servers, Windows Server, Hardware, VPN, DHCP, DNS

Education
Central Texas College
Associate of Arts (A.A.), Art/Art Studies, General

University of Central Texas
Business Adminstration

Experience
The Hope Group  August 2011 - March 2013
Independent IT Contractor  January 2004 - August 2011
ACT Smart   January 2011 - April 2011
Microgroup, Inc   April 2007 - January 2009
Ropes and Gray, LLP  January 2000 - December 2003
Stream International   January 1999 - January 2000
Stream International   January 1998 - January 1999

Skills
Customer Service, Network Administration, Information Technology, Windows Server, Microsoft Office, Microsoft Exchange

Education
American International College   2009 — 2009
Master Certificate PC and Networking Design, Computer Science, 4.0

Boston College   2001 — 2001
Microsoft Windows 2000 Networking and System Essential certificate, Computer Science

East Coast Aero TechBedford

Quincy College

Experience
G4S Technology  2012 - 2013
Boston Public Health Commission  December 2002 - June 2010
Stream International   August 2000 - January 2001
CompUSA  March 2000 - August 2000
Brigham and Women's Hospital  1986 - March 2000

Skills
Computers, Customer Service, Medical Terminology, Medical Interpreter

Education
Cambridge College   2011 — 2012
Human Services Major

Clark University
Certificate, PC Service and Supp Specialist Program with A+ Certification

University of Massachusetts Boston   1997 — 1998
Computer Science

Northeastern University   1994 — 1996
Medical Laboratory Science

Roxbury Community College   1991 — 1994
Associate's degree, Biological Science

Wentworth Technical School   1989 — 1990
Certificate, Computer Electronic

Institut Superieur Technique D'Haiti   1981 — 1985
Civil Engineering

Experience
Bullseye Consulting   2005 - 2008
E-Numera   2003 - 2008
Aquent  2002 - 2003
Aquent  1997 - 2001
Harte Hanks  1996 - 1997
Harte Hanks  1996 - 1996
Stream International   1995 - 1996
Stream International   1994 - 1995

Education
Boston Latin School
High School

University of Massachusetts Lowell
Bachelor's Degree, Management Information Systems, General