Supportsoft Company

Description

Support.com, Inc. is a US-based multinational computer technology corporation that provides online tech support. It is headquartered in Sunnyvale, California, California, USA. Support.com provides online computer support to consumers and home-based business across the United States and Canada via remote access. Headquarters: Redwood City, CA CEO: Elizabeth Cholawsky (May 2014–) Founder: Mark Pincus Founded: December 1997 Subsidiaries: SDC Software, Inc., SupportSoft India Pvt Ltd,

Supportsoft List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Supportsoft. You can filter them based on skills, years of employment, job, education, department, and prior employment.

Supportsoft Salaries. You can even request information on how much does Supportsoft pay if you want to. Learn about salaries, pros and cons of working for Supportsoft directly from the past employees.

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Supportsoft Employees

Employee
Years
Job
Industry
Ron McGhee Ron McGhee Greater Atlanta Area Details
Ron McGhee's Supportsoft Experience April 2003 - December 2005
Job Enterprise Account Executive at VMware
Industry Computer Software
Experience
VMware  January 2015 - Present
VMware  July 2011 - December 2014
Aveksa  April 2007 - June 2011
Sun Microsystems  December 2005 - February 2007
SupportSoft   April 2003 - December 2005
SupportSoft   October 1999 - April 2003
IBM Tivoli Software  1996 - 2000
Tivoli/IBM  January 1998 - October 1999
Tivoli/IBM  October 1996 - January 1998

Skills
Cloud Computing, Enterprise Software, Professional Services, Pre-sales, SaaS, Virtualization, Enterprise Architecture, Data Center, Disaster Recovery, Integration, Start-ups, Selling, Identity Management, Sales Operations, CRM, Team Management, Databases, Sales

Education
The University of Memphis   1982 — 1986
BS, Computer Science

Simon King Simon King San Francisco Bay Area Details
Simon King's Supportsoft Experience January 2004 - February 2006
Job Product Marketing and Strategy at Numerify
Industry Computer Software
Experience
BMC Software  April 2013 - May 2014
BMC Software  April 2008 - April 2013
BMC Software  March 2006 - April 2008
SupportSoft   January 2004 - February 2006
BroadVision  October 1999 - October 2002
BroadVision  June 1995 - October 1999
BroadVision  1997 - 1999
Borland Software  January 1992 - June 1995
Mentor Graphics  January 1990 - December 1991
Siemens  1988 - December 1989

Skills
Product Management, Product Marketing, E-commerce, Analyst Relations, Competitive Analysis, Personalization, Positioning, Content Management, Contract Negotiation, Pricing, Retail, Finance, SaaS, Manufacturing, Strategy, Go-to-market Strategy, Cross-functional Team..., Enterprise Software, ITIL, Sales Enablement, Lead Generation, Integrated Marketing, Start-ups, Professional Services, Marketing Management, IT Service Management, Enterprise Architecture, CRM, Pre-sales, Strategic Planning, Leadership, Cloud Computing, Mobile Devices, Solution Selling, Integration, Strategic Partnerships, Business Alliances, Partner Management, Product Lifecycle..., PaaS, Software Industry, Channel Partners, Demand Generation, Business Intelligence, Salesforce.com, Solution Architecture, Service Management, Big Data, IT Strategy, Virtualization

Education
University of Manchester Institute of Science and Technology   1984 — 1987
BS, Electrical and Electronic

Solihull School   1974 — 1984

Maribeth Ward Maribeth Ward Greater Chicago Area Details
Maribeth Ward's Supportsoft Experience 2005 - 2007
Job Computer and Business Department Chair Chicago Public Schools
Industry Education Management
Experience
Chicago Public Schools  September 2002 - Present
InfoTech Knowledge   January 2001 - Present
Capital Fitness  2000 - Present
Support Soft   June 2005 - October 2007
Supportsoft   2005 - 2007
Ameritech  January 2000 - January 2004
Eziaz  1999 - 2002
Ameritech New Media  1998 - 2000
Notis   1987 - 1994

Skills
National Board..., Google Certified Teacher, Public Speaking, Program Management, Marketing Communications, Team Leadership, Staff Development, Adult Education, Leadership Development, Curriculum Design, Strategic Planning, E-Learning, Curriculum Development, Project Management, Instructional Design, Teaching, Team Building, Cross-functional Team..., Technology Integration, Leadership, Workshop Facilitation, Training, Operations Management, Project Planning, Higher Education, Consulting, Data Analysis, Negotiation, Change Management, Management, Social Media, Coaching, Start-ups, Budgets, Event Planning, Telecommunications, Software Documentation, Research, Product Management, Business Analysis, SDLC, Process Improvement, Management Consulting, Strategy, Organizational..., Knowledge Management, Performance Management, Program Development, Microsoft Office, Vendor Management

Education
Northwestern University   2001 — 2003
Master in Education, Education

Oakland University   1973 — 1978
MBA, Operations Research

Dylan Boudreau, PMP Dylan Boudreau, PMP Halifax, Canada Area Details
Dylan Boudreau, PMP's Supportsoft Experience April 2006 - June 2008
Job Managing Director at Transom Consulting Group Inc.
Industry Information Technology and Services
Experience
Transom Consulting Group Inc.   April 2015 - Present
PMI Nova Scotia Chapter  August 2015 - Present
PMI Nova Scotia Chapter  January 2015 - August 2015
MagicLamp Software   April 2013 - April 2015
PMI Nova Scotia Chapter  January 2012 - January 2015
Aptean  March 2012 - April 2013
Consona Corporation  June 2008 - March 2012
PMI Nova Scotia Chapter  June 2011 - January 2012
2011 Halifax Canada Games  November 2009 - February 2011
SupportSoft   April 2006 - June 2008

Skills
PMP, Software Project..., International Project..., Software Consulting, Offshore Resource..., Team Leadership, Budgeting, Requirements Analysis, Customer Relations, Change Management, Professional Services, Knowledge Management, Critical Thinking, Software Sales, Account Management, Project Planning, Program Management, Integration, PMO, Managed Services, Revenue Forecasting, Military, Integrated Library..., SDLC, Pre-sales, Budgets, Customer Service, SaaS, Software Implementation, Project Delivery, Enterprise Software, Cloud Computing, Databases, Software Development, ERP, Business Intelligence, Business Analysis, Software Industry, Project Management, Software Documentation, Management, Process Improvement, Leadership

Education
St. Francis Xavier University   1993 — 1998
BA

Kristopher Friday Kristopher Friday Greater Boston Area Details
Kristopher Friday's Supportsoft Experience August 2008 - December 2009
Job Team Lead at Oracle
Industry Information Technology and Services
Experience
Oracle  July 2015 - Present
Oracle  July 2012 - July 2015
PlumChoice  December 2010 - July 2012
iSOFT  December 2009 - December 2010
SupportSoft   August 2008 - December 2009
Sentillion  October 2004 - August 2008
Heat Incorporated   May 2003 - September 2004
Hospital Association of Southern California  February 2001 - May 2003
Aris Vision, INC.   November 1998 - January 2001

Skills
HTML, CSS, SQL, Networking, VMware, Active Directory, Enterprise Software, CRM, JavaScript, Integration, Software Project..., Blue Steel

Education
Syracuse University   1994 — 1998
Bachelor, Television, Radio, Film

Ed MacDonald Ed MacDonald Halifax, Canada Area Details
Ed MacDonald's Supportsoft Experience March 2005 - June 2009
Job Director of Operations at Aptean
Industry Information Technology and Services
Experience
Aptean  March 2013 - Present
Aptean  August 2012 - March 2013
Consona Corporation  June 2009 - August 2012
SupportSoft   March 2005 - June 2009
Sumtech   May 2003 - March 2005
Acterna  November 2001 - April 2003
Telseon  January 2000 - August 2001
HN Telecom   January 1995 - December 1999
Nova Scotia Power  April 1990 - September 1993

Skills
SaaS, Enterprise Software, Software Engineering, Microsoft SQL Server, Start-ups, Application Architecture, Telecommunications, Management, Team Leadership, CRM, Technical Support, Knowledge Management, Business Analysis, Performance Tuning, Networking, Firewalls, Network Architecture, Large Scale System..., Network Traffic Analysis, Program Management, Integration, Software Project..., Scrum, Product Management, Software Development, Agile Methodologies, Web Applications, Pre-sales, Requirements Analysis

Education
Dalhousie University   1987 — 1990
B.Eng., Electrical Engineering

Technical University of Nova Scotia   1987 — 1990
B.Eng., Electrical Engineering

Jonathan Burr Jonathan Burr Greater Chicago Area Details
Jonathan Burr's Supportsoft Experience February 2002 - January 2006
Job GM and Sr. Director of Software Engineering, Sears Holdings
Industry Computer Software
Experience
Sears Holdings Corporation  March 2010 - Present
CrossLoop  September 2008 - April 2010
Cision  January 2006 - August 2008
SupportSoft   February 2002 - January 2006
Accenture  January 1993 - January 2002

Skills
SaaS, Product Management, Strategy, Enterprise Software, Program Management, E-commerce, Agile Methodologies, Leadership, Business Intelligence, Management, Outsourcing, eCommerce, Emerging Technologies, Knowledge Management..., Business Intelligence..., Marketing Systems, Crowdsourcing Platforms, Cloud Computing, Operations Management, Project Management, Entrepreneurship, Marketing, CRM, Business Strategy, Product Marketing, Start-ups, Vendor Management, Consulting, Strategic Planning, Cross-functional Team..., Executive Management, Software Project..., Change Management, Strategic Partnerships, Mobile Devices, Integration, Product Development, Management Consulting, SDLC, Quality Assurance, Team Leadership, Process Improvement, P&L Management, Competitive Analysis, Enterprise Architecture, IT Strategy, Analytics, Testing, Professional Services, Business Process

Education
Northern Illinois University   2010 — 2012
MBA, Masters of Business Administration

Bradley University   1987 — 1992
BSEE, Electrical Engineering

Dean Madsen Dean Madsen San Francisco Bay Area Details
Dean Madsen's Supportsoft Experience March 2008 - February 2009
Job Senior Technical Recruiter at salesforce.com
Industry Computer Software
Experience
salesforce.com  May 2014 - Present
Apple  April 2013 - May 2014
Yahoo!  August 2012 - April 2013
Apple Inc.  May 2011 - August 2012
Google, Inc.   February 2010 - February 2011
SupportSoft   March 2008 - February 2009
Oxford & Associates  October 2007 - March 2008
Google  September 2006 - August 2007
San Jose State University  1997 - 2006

Education
Saint Mary's College of California   1997 — 1999
MS, Physical Education and Recreation

San Jose State University   1991 — 1995
BS, Kinesiology

Jim Tillinghast Jim Tillinghast Austin, Texas Area Details
Jim Tillinghast's Supportsoft Experience 2002 - 2003
Job Director, Franchise Support at CMIT Solutions, Inc.
Industry Management Consulting
Experience
CMIT Solutions, Inc.   June 2014 - Present
White Stone Advisors, Inc.   October 2007 - Present
CMIT Solutions, Inc.   September 2009 - June 2014
Relativity Technologies  February 2003 - January 2008
SupportSoft   2002 - 2003
Merinta   2000 - 2002
Boundless Technologies  1999 - 2000
Informix  1996 - 1999
Illustra Technologies   1994 - 1996
Phoenix Technologies  1989 - 1993

Skills
Team Building, Business Development, Leadership Development, Business Coaching, Executive Coaching, SaaS, Start-ups, Enterprise Software, Cloud Computing, New Business Development, Strategic Planning, Solution Selling, Mobile Devices, Franchising, Social Media, Manufacturing, Global Management, Leadership, Sales, Strategic Partnerships, Product Management, Small Business, CRM, Business Strategy, Managed Services, Consulting, Management, Entrepreneurship, Strategy, Vendor Management, Executive Management, Marketing, Program Management, Training, Coaching

Education
The University of Texas at Austin   1965 — 1967
MBA, Finance

The University of Texas at Austin   1961 — 1967
BBA, Finance

Stan Watts Stan Watts Lawrenceville, Georgia Details
Stan Watts's Supportsoft Experience August 2008 - January 2012
Job System Administrator II at Emory University
Industry Higher Education
Experience
Emory University  August 2013 - Present
DeKalb County School District  August 2011 - August 2013
SupportSoft   August 2008 - January 2012
DeKalb County School District  January 2009 - August 2011
Warranty Corporation of America  August 2004 - August 2008
CGS (Computer Generated Solutions)   2002 - 2003

Skills
Windows Server, Active Directory, Microsoft Exchange, Network Administration, Information Technology, Windows, Group Policy, SCCM, Powershell, Routers, Wireless Networking, Server 2012, HP, Microsoft Office, VMware ESX, Laptops, Blackberry, Customer Service, System Administration, Microsoft SQL Server, Project Management, Windows XP, A+ Certified, iOS, XP, BMC Remedy, 2008 R2, LANDesk, KBOX, Win 2003, Android, Mac OS, MCSA (33%), Dell KACE, XenClient, SCCM Administration

Education
American InterContinental University   2005 — 2006
Computer Forensics

Omnitech Institute   2001 — 2003
Network Administration & Project Management

Hunter Sinclair Hunter Sinclair Austin, Texas Area Details
Hunter Sinclair's Supportsoft Experience December 2007 - December 2008
Job Director, Development at Thinktiv
Industry Internet
Experience
Thinktiv  March 2014 - Present
Demand Media  March 2012 - March 2014
Pluck / Demand Media   January 2009 - March 2012
SupportSoft   December 2007 - December 2008
SBC  January 2001 - December 2007
AT&T Internet Services  January 2001 - December 2007
Prodigy  January 2001 - January 2002
Vectris Telecom   October 1999 - December 2000

Skills
Start-ups, Specifications, Software Development, E-commerce, Web Development, Telecommunications, Management, SaaS, Strategy, Agile Methodologies, Enterprise Software, JavaScript, XML, Architecture, C#, Software Engineering, Integration, Software Project...

Education
University of Phoenix   2002 — 2003
BS, Management with emphasis on Technology

Central Texas College   1996 — 1998
Associate of Science (AS), Computer Programming

John Wohn John Wohn Austin, Texas Area Details
John Wohn's Supportsoft Experience January 2004 - April 2006
Job Program Manager, Customer Success Services
Industry Computer Software
Experience
Google  March 2012 - Present
Google  March 2008 - May 2012
Dell  April 2006 - October 2007
SupportSoft   January 2004 - April 2006
Clarify  1999 - 2004
Actoras Consulting Group   1997 - 1999
TSG  1995 - 1997
Whittman-Hart  1995 - 1995
Accenture  1988 - 1994

Skills
Cloud Computing, SaaS, Product Management, Enterprise Software, Program Management, Business Analysis, Customer Relations, SQL, Web 2.0, Software Project..., Project Management, Software Development, PMP, Management

Education
The University of Texas at Austin   2006 — 2007
MS, Engineering Management

Rose-Hulman Institute of Technology   1984 — 1988
BS, Mathematics and Computer Science

Steven Conrad Sovik Steven Conrad Sovik San Francisco Bay Area Details
Steven Conrad Sovik's Supportsoft Experience September 2004 - November 2005
Job SVP of Sales at Coupa Software
Industry Computer Software
Experience
Coupa Software  August 2010 - Present
Oracle Corporation  September 2006 - August 2010
SupportSoft   September 2004 - November 2005
Siebel Systems  April 2002 - September 2004
Oracle Corporation  March 1991 - January 2002
Andersen Consulting  January 1988 - August 1991

Skills
Leadership, Management, Sales, SaaS, Enterprise Software, Financial Services, CRM, Sales Operations, Cloud Computing, Strategic Planning, ERP, Sales Process, Solution Selling, Professional Services, Strategic Partnerships, Start-ups, Sales Enablement, Salesforce.com, Strategy, Master Data Management, Product Management, Go-to-market Strategy, Lead Generation, Business Alliances, Account Management, Selling, Product Development, Spend Management, Business Analytics, Direct Sales, Sourcing

Education
Santa Clara University   1983 — 1987
BSC Decision and Information Sciences, Computer Science

De La Salle High School

Dinek Kothottil Dinek Kothottil Greater Seattle Area Details
Dinek Kothottil's Supportsoft Experience April 2007 - August 2008
Job SDE II at Microsoft
Industry Computer Software
Experience
Microsoft  September 2013 - Present
Microsoft  April 2011 - Present
Persistent Systems  October 2010 - April 2011
University of Cincinnati  May 2009 - January 2011
SupportSoft   April 2007 - August 2008
Persistent Systems  June 2006 - April 2007

Skills
Microsoft SQL Server, XML, C#, jQuery, C++, ASP.NET, Perl, Linux, Test Automation, Python, SQL, Testing

Education
University of Cincinnati   2008 — 2010
M.S, Computer Engineering

Visvesvaraya National Institute of Technology   2002 — 2006
B Tech, Electrical Engineering

Bhavans Vidya Mandir

Michael Isaac Almond Michael Isaac Almond San Francisco Bay Area Details
Michael Isaac Almond's Supportsoft Experience May 2007 - April 2008
Job Senior User Experience Designer, Visual Design Lead
Industry Internet
Experience
SuccessFactors, an SAP Company  September 2009 - Present
Linking Arts Web Services   February 2009 - December 2009
SuccessFactors  October 2008 - December 2008
Google  April 2008 - July 2008
SupportSoft   May 2007 - April 2008
Almond Design   October 2001 - May 2007
PeoplePC Online, an EarthLink Company   January 2006 - October 2006
Digital Web Magazine   August 2004 - October 2006
Terrace Consulting, Inc.   September 2000 - October 2001
Terrace Consulting, Inc.   September 1999 - October 2001

Skills
Product Branding, Visual Design, UX Design, User Interface Design, User Experience, Interaction Design, Mobile Design, Online Branding, Online Identity, Art Direction, Creative Direction, Social Marketing, Social Media, Social Software, Enterprise 2.0, Logo Design, Prototyping, Usability Testing, Copywriting, Fundraising, Color Theory, Typography, Prototype, User Experience Design, Information Architecture, User Interface, CSS, Wireframes, User-centered Design, Web Applications, XHTML, Web Design, Front-end, Usability, Mobile Applications, HTML, Information Design, Graphic Design, Wire Framing, Agile Methodologies, Storyboarding, Experience Design, Usability Engineering, User Research

Education
Brown University   1984 — 1988
BA & B.FA, Art History and Film Making

Rhode Island School of Design   1984 — 1988
B.FA, Studio Art

Studio Art Center International   1986 — 1987
N/A, Art History and Film Making

Kelly Kouyate Kelly Kouyate San Francisco Bay Area Details
Kelly Kouyate's Supportsoft Experience May 2007 - Present
Job Executive Assistant for G&A at Supportsoft
Industry Computer Software
Experience
SupportSoft   May 2007 - Present
Berkeley Unified School   August 2002 - May 2007

Education
University of Phoenix   2005 — 2008
Business Management, Human Resource and arts education

Rushdy Hassen Rushdy Hassen Halifax, Canada Area Details
Rushdy Hassen's Supportsoft Experience May 2007 - December 2008
Job Product Manager at EastLink
Industry Computer Software
Experience
Eastlink  January 2012 - Present
TeleBermuda International Limited   January 2009 - December 2011
SupportSoft   May 2007 - December 2008
TeleBermuda International Limited   May 2004 - April 2007
Independent Consultant  2002 - 2004
IPsmarx Technology  2003 - 2003
Lanka Bell   1996 - 2001
Institute of Policy Studies   September 1994 - April 1996

Skills
Product Management, Telecommunications, Product Marketing, Cross-functional Team..., Product Development, Strategy, Management, Project Management, Business Planning, Competitive Analysis, Project Planning, Enterprise Software, Cloud Computing, Market Research, Strategic Planning, Negotiation, Team Leadership, Marketing, Networking, Strategic Partnerships, Wireless, Business Analysis, Pricing, Agile Methodologies, Solution Selling, Marketing Strategy, Digital TV, Video over IP, Training, Team Management, Go-to-market Strategy, Telephony, Mobile Technology, New Business Development, Solutions Marketing, Marketing Management, Market Analysis, Business Strategy, Analytics, Partner Management, Program Management, Product Lifecycle..., Forecasting, Customer Satisfaction, Process Improvement, Business Development, Mobile Devices, Leadership, Sales Management, Multi-channel Marketing

Education
York University - Schulich School of Business   2002 — 2004
MBA, with specialization in Finance and Strategic Management

University of Nottingham   1991 — 1994
BA, Industrial Economics with Accounting

Berkhamsted School   1989 — 1991

Erich Wehrmann Erich Wehrmann Phoenix, Arizona Details
Erich Wehrmann's Supportsoft Experience April 2010 - July 2011
Job IT Analyst at Harder Mechanical Contractors, Inc.
Industry Construction
Experience
DAMA Phoenix   February 2015 - Present
Harder Mechanical Contractors, Inc.   July 2011 - Present
Horsemen Consulting   January 2007 - Present
SupportSoft   April 2010 - July 2011
Magnolia Audio Video  July 1998 - May 2002

Skills
Troubleshooting, MS Project, Project Management, Windows, Databases, Cloud Computing, Access, Business Intelligence, Analytics, Software Development, Management, Team Leadership, Business Process, Microsoft Project, Business Analysis, Microsoft Office

Education
Arizona State University, W. P. Carey School of Business   2014 — 2015
Master of Science (M.S.), Information Management, 4.0 GPA

Washington State University   2002 — 2005
BA, Digital Technology and Culture, Manga Cum Laude

Joanne Ingram Joanne Ingram Greater Atlanta Area Details
Joanne Ingram's Supportsoft Experience March 2004 - March 2007
Job Enterprise Client Manager at Trimble
Industry Computer Software
Experience
Trimble  September 2013 - Present
Vox Mobile  November 2012 - April 2013
The Active Network - Business Solutions Division   August 2011 - October 2012
Agentek, Inc.   September 2009 - August 2011
AirDefense  March 2007 - June 2008
SupportSoft   March 2004 - March 2007
ClientSoft  August 2002 - March 2004
Jacada  March 1996 - July 2002

Skills
Enterprise Software, Program Management, Solution Selling, Strategic Partnerships, Mobile Technology, SaaS, Professional Services, New Business Development, Cloud Computing, Salesforce.com, Demand Generation, Sales Enablement, Sales, Go-to-market Strategy, Account Management, Management, Leadership, Wireless, Lead Generation, Direct Sales, CRM

Education
Le Moyne College   1986 — 1989
BS, Computer Science

Paul Bayless Paul Bayless Topeka, Kansas Area Details
Paul Bayless's Supportsoft Experience August 2000 - April 2004
Job Project Manager at w3r Consulting
Industry Information Technology and Services
Experience
P  August 2014 - Present
Civil Air Partol   2007 - Present
Friends University  January 2012 - August 2014
Clarity Solution Group  March 2014 - June 2014
KDOT Office of Information Technology Services   December 2011 - February 2014
Kansas Department of Transportation  2007 - December 2011
Civil Air Patrol  2007 - 2010
KDOT  March 2007 - April 2008
Independant IT services consultant  May 2004 - March 2007
SupportSoft   August 2000 - April 2004

Skills
Project Management..., Data Warehousing, PMP, Strategic Planning, Analysis, Process Improvement, MS Project, Databases, Project Planning, Business Analysis, Team Leadership, Public Speaking, Problem Solving, Business Intelligence, SDLC, Team Building, Change Management, Operations Management, Risk Management, Planning, Software Project..., Quality Assurance, Microsoft Office, SQL, Leadership, Testing, Visio, SharePoint, Management, Training, Program Management, Integration, Data Analysis, Project Management, Access, Software Documentation, Troubleshooting, Security, Microsoft SQL Server, System Administration, Requirements Analysis, Government, IT Strategy

Education
Washburn University   2008 — 2010
Master of Business Administration, MBA

University of Kansas   2012 — 2012
Certified Public Manager, Public Administration

University of Arizona   1985 — 1996
BSBA, MIS

Derek Hill Derek Hill Vancouver, Washington Details
Derek Hill's Supportsoft Experience April 2000 - October 2000
Job CSO Security Manager at Hewlett Packard
Industry Computer & Network Security
Experience
Hewlett-Packard  August 2015 - Present
Hewlett-Packard  September 2013 - August 2015
Mentor Graphics  December 2010 - September 2013
Earth Class Mail  November 2007 - January 2011
eLynx, Ltd.   October 2006 - November 2007
SwiftView Inc.  August 2005 - November 2007
Glenn Walters Nursery  January 2004 - August 2005
dh-solutions   September 1999 - December 2003
Commerce One  October 2000 - June 2002
SupportSoft   April 2000 - October 2000

Skills
Telecommunications, Firewalls, Integration, Solaris, Microsoft Certified..., Windows Server, Linux, Server Automation, Operations Orchestration, System Automation, Mac OS X, Networking, Juniper, Intrusion Detection, Datacentres, Co-location, Hosting Services, ShoreTel, Kaspersky Antivirus, System Administration, Cloud Computing, OS X, VMware, SaaS, Enterprise Software, Virtualization, Data Center, CRM, Management, Strategy, Hardware, Network Administration, Technical Support, HP, Shell Scripting, Start-ups, Switches, Infrastructure, Windows, VPN, Resource Management, Business Strategy, Servers, Security, IT Service Management, Network Security, Managerial Finance, Business Communications

Education
Willamette University - Atkinson Graduate School of Management   2012 — 2013
Master of Business Administration (MBA)

Oregon State University   1995 — 1997
BA Business Administration

Linn Benton Community College   1993 — 1994
AA

Corvallis High   1985 — 1987
HS Diploma

Christopher Ferrante Christopher Ferrante Washington D.C. Metro Area Details
Christopher Ferrante's Supportsoft Experience May 2010 - July 2010
Job Sr. Information Technology Specialist at the Library of Congress
Industry Information Technology and Services
Experience
Library of Congress  October 2014 - Present
Broadcasting Board of Governors  October 2011 - October 2014
U.S. DEPARTMENT OF HEALTH & HUMAN SERVICES - Office of the Inspector General   July 2010 - July 2011
General Dynamics Information Technology  July 2010 - July 2011
SupportSoft   May 2010 - July 2010
Hewlett-Woodmere Union Free School District   June 2009 - January 2010
Adelphi University  November 2008 - June 2009
Yellow Book USA  October 2008 - November 2008
Information Technology Group LLC. (TeleTechie)   January 2006 - September 2008
Sewanhaka Central High School District  May 2002 - April 2006

Skills
Network Architecture, Computer Hardware, Software Installation, Software Implementation, Enterprise Software, Apple Remote Desktop, Apple Macintosh, Desktop Support, Microsoft Technologies, Active Directory, Windows Server, Technical Support, Microsoft Exchange, Servers, XP, DNS, Network Administration, VPN, DHCP, Operating Systems, Help Desk Support, System Deployment, Hardware, Networking, Troubleshooting, Security, Cisco Technologies, Disaster Recovery, Group Policy, Information Technology, Mac, Network Security, Routers, SharePoint, Switches, TCP/IP, Windows 7, VMware, Blackberry, Linux, Windows, Windows XP, Antivirus, Databases, OS X, Computer Security

Education
Nassau Community College   2001 — 2003

Valley Stream South High School   1995 — 2001
High School Diploma, General Studies

James Ditto James Ditto Arlington, Texas Details
James Ditto's Supportsoft Experience November 2008 - June 2012
Job Service Desk Analyst at CompuCom
Industry Information Technology and Services
Experience
CompuCom  September 2014 - Present
TeleTech  November 2013 - February 2014
teleNetwork  June 2012 - June 2013
SupportSoft   November 2008 - June 2012
AT&T  May 2008 - November 2008
Verizon  October 2007 - April 2008
Alpine Access  March 2006 - August 2007
Telvista  March 2005 - February 2006
Envirotech International   August 2004 - December 2004
Dell  October 2003 - July 2004

Skills
Troubleshooting, Computer Hardware, Customer Service, Software Installation, Sales Management, Sales, Customer Satisfaction, Customer Retention, Customer Support, Malware Analysis, Virus Removal, PC building, Virtual PC, Computer Science, Computer Repair, Computer Security, Computer Proficiency, Computer Maintenance, Networking, Call Centers, Windows, Windows 7, XP, Help Desk Support, Wireless, Operating Systems, Technical Support, Security, Active Directory

Education
The University of Texas at Arlington   2003 — 2004
N/A, Music Education

Devry University   2001 — 2003
N/A, Computer Science

Stephen Fenter Stephen Fenter New London/Norwich, Connecticut Area Details
Stephen Fenter's Supportsoft Experience May 2006 - December 2008
Job Senior Service Delivery Manager
Industry Information Technology and Services
Experience
....   December 2008 - Present
SupportSoft   May 2006 - December 2008
CSC  February 1999 - September 2006
CSC  2004 - 2006
Digital Equipment Corporation  1982 - 1998
USAF  December 1970 - December 1981

Skills
Account Management, Vendor Relations, Service Desk, ITIL, Program Management, IT Strategy, Vendor Management, IT Management, IT Outsourcing, IT Operations, Service Management, Outsourcing, IT Service Management, Service Delivery, PMP, Professional Services, Service Improvement, PMO, Enterprise Software, Enterprise Architecture, Requirements Analysis, CRM, Business Process..., Pre-sales, Project Management, Management, Business Analysis, Software Development, Process Improvement, Call Centers, Disaster Recovery, Data Center, Leadership, Business Transformation, Management Consulting

Education
Regis University   1992 — 1998
Business Administration, Management and Operations

New Horizons Technical School   1992 — 1993
MCSE

University of the Air Force   1971 — 1982
Electrical and Electronics Engineering

Golden West College   1972 — 1974
Business Administration and Management, General

Santana High School   1968 — 1970

Brawley High   1965 — 1968

Michael Williams Michael Williams San Francisco Bay Area Details
Michael Williams's Supportsoft Experience May 2008 - September 2008
Job Finance & Accounting Search
Industry Accounting
Experience
Best Fit Search Partners   October 2010 - Present
EnergyConnect  September 2009 - November 2010
CFO Projects Inc   October 2008 - September 2009
SupportSoft   May 2008 - September 2008
Cloudmark Inc   January 2007 - January 2008
Posifa Consulting Inc   July 2002 - December 2006
Bridge Bank  May 2005 - October 2006
United Commercial Bank  February 2005 - May 2005
BDO USA, LLP  November 2004 - January 2005
Oakland Raiders  November 2001 - July 2002

Skills
IFRS, Internal Audit, Accounts Receivable, Sarbanes-Oxley Act, Managerial Finance, US GAAP, Mergers, Financial Reporting, Internal Controls, Financial Analysis, Due Diligence, Strategy, Budgets, Business Planning, Cash Flow, Start-ups, Management, Strategic Financial..., Finance, Consolidation, Sarbanes-Oxley, Tax, Mergers & Acquisitions, Venture Capital, Financial Services, Big 4

Education
Cardiff University / Prifysgol Caerdydd   1978 — 1981
BA, History

Raspal Singh Raspal Singh Vancouver, Canada Area Details
Raspal Singh's Supportsoft Experience August 2011 - March 2012
Job Desk Side Support Analyst at Soroc Technology
Industry Information Technology and Services
Experience
Soroc Technology  June 2012 - Present
Soroc Technology  March 2012 - Present
LaSalle College, Vancouver   November 2009 - October 2012
SupportSoft   August 2011 - March 2012
GeekSurrey   May 2009 - July 2011
BCIT  June 2008 - April 2009
Progressive Intercultural Community Services Society, Surrey, BC   February 2008 - May 2008
Oasis Marine Services Ltd.   September 2007 - January 2008
Nico Middle East Ltd., Jebel Ali Port, Dubai, UAE   July 2005 - December 2005
SSK ENGG. CO. LTD. JALANDHAR, INDIA   January 1999 - June 2005

Skills
Desk Support specialist, Network Technician, Protecting and..., Possess good knowledge..., Hands-on experience..., DHCP, DNS, Desktop Support, Active Directory, FTP, Windows Server, XP, CCNA, SSH, Telnet, Linux, NAT, Outlook, Microsoft Office, TFTP, Network Technology, Remote Support, Fedora, SSL, VPN, TCP/IP, Windows Server 2003, Cisco, Operating Systems, Computer Hardware, Firewalls, Windows 7, Troubleshooting, Network Administration, Security, Routers, VMware, Hardware, Windows, Switches, System Administration, Virtualization, Servers, Network Security, Windows Server 2008, VoIP, Antivirus, VLAN, IIS, Cisco Technologies

Education
British Columbia Institute of Technology   2008 — 2009
Network Administration and Security Professional Program, Network Administration and Security, With Distinction

The University of British Columbia   2008 — 2009
NASP as conducted by UBC in partnership with BCIT, Network Administration and Security

Bhawanipur Education Society College, Calcutta   1977 — 1980
Bachelor's Degree, Physics, Chemistry and Mathematics

Jeff Jarvis Jeff Jarvis Greater Atlanta Area Details
Jeff Jarvis's Supportsoft Experience August 2004 - December 2006
Job VP & GM Professional Services at PossibleNOW
Industry Information Technology and Services
Experience
RedPrairie  May 2012 - September 2013
FreebeePay, Inc.   April 2011 - May 2012
Agentek Inc.  November 2006 - October 2011
Supportsoft   August 2004 - December 2006
CoreNetworks   October 2003 - September 2004
COM21  June 2001 - October 2003
Netschools  March 1998 - June 2001
Mosaix  June 1992 - March 1998
Sequent Computer Systems  February 1989 - June 1992
IBM  March 1980 - February 1989

Skills
SaaS, Business Planning, Change Management, Professional Services, Customer Service, Enterprise Software, Team Building, Strategic Planning, Start-ups, Business Strategy, Product Development, P&L Management, Operations Management, Team Leadership, Process Improvement, Customer Relations, Sales Management, Strategy, Management, Product Management, Leadership, Business Process..., Mergers & Acquisitions, Business Analysis, Program Management, Business Development, Vendor Management, Integration, Executive Management, CRM, Sales, Consulting, Strategic Partnerships, Cross-functional Team..., Solution Selling, Business Intelligence, Go-to-market Strategy, ERP, Product Marketing, Management Consulting, Salesforce.com, E-commerce, Mobile Devices, Outsourcing, Cloud Computing, Lead Generation, Mobile Applications, Business Process, Competitive Analysis, Software Project...

Education
University of Washington, Michael G. Foster School of Business   1995 — 1996
Master of Business Administration (MBA), Business Administration and Management, General

University of South Florida
BS, Engineering/Industrial Management

John Reasons John Reasons Boise, Idaho Area Details
John Reasons's Supportsoft Experience November 2007 - April 2008
Job Senior Software Engineer at Wirestone
Industry Computer Software
Experience
Wirestone  November 2012 - Present
SupportSoft   November 2007 - April 2008
setfocus  2008 - 2008
SupportSoft   June 2006 - October 2007
Citigroup Venture Capital  August 2005 - February 2006
SupportSoft   January 2002 - July 2004

Skills
Microsoft SQL Server, C#, XML, ASP.NET, .NET, Visual Studio, Web Services, SQL, Databases, CSS, Web Development, HTML, ADO.NET, Operating Systems, Windows, VMware

Education
University of Phoenix   2009 — 2013
Bachelor of Science (BS), Information Technology

SetFocus   2008 — 2008
Certificate of Completion, .NET Developer Master’s Program

Nitin Lalwani , MBA, PMP, CSM Nitin Lalwani , MBA, PMP, CSM Greater Atlanta Area Details
Nitin Lalwani , MBA, PMP, CSM's Supportsoft Experience June 2006 - June 2009
Job Business Services & Consulting Leader at The CocaCola Company
Industry Information Technology and Services
Experience
The Coca-Cola Company  November 2013 - Present
The Coca-Cola Company  April 2013 - November 2013
Consona Corporation  June 2009 - March 2013
SupportSoft   June 2006 - June 2009
SmartTrust  2003 - 2006
James Martin & Co.   1999 - 2003

Education
University of South Carolina - The Moore School of Business
MBA

University of Mumbai
Bachelor of Engineering

Scott Holmes Scott Holmes Greater Boston Area Details
Scott Holmes's Supportsoft Experience August 2003 - September 2004
Job Director of Sales, North America Dell Software Group, Endpoint Systems Management
Industry Computer Software
Experience
Dell  May 2012 - Present
Crossbeam Systems  October 2009 - April 2012
Symantec  October 2004 - September 2009
Altiris, Inc.   January 2006 - June 2007
Altiris, Inc.   October 2004 - December 2005
SupportSoft   August 2003 - September 2004

Skills
Solution Selling, Cloud Computing, Channel, SaaS, Enterprise Software, Strategic Partnerships, Direct Sales, Sales Management, New Business Development, Selling, Channel Partners, Salesforce.com, CRM, Account Management, Sales Operations, Sales, Strategy, Sales Process, Pre-sales, Data Center, Start-ups, Virtualization, Leadership, Management, Security, Go-to-market Strategy, Professional Services, Network Security

Education
Bentley University   1978 — 1982
Business Management and Marketing

Northeastern University   1989 — 1991
MBA, Business Management

University of Reading, The Henley School   1991 — 1991
EMBA, International Business Management

Marci Lockwood, PMP, MCTS Marci Lockwood, PMP, MCTS San Francisco Bay Area Details
Marci Lockwood, PMP, MCTS's Supportsoft Experience March 2007 - August 2007
Job Associate Director, Outcomes Research at Medscape Education/WebMD
Industry Program Development
Experience
Medscape Education/WebMD   July 2015 - Present
Medscape Education/WebMD   April 2014 - Present
Extractable  January 2013 - March 2014
Korn Ferry  May 2010 - January 2013
ClearPoint Learning Systems  October 2009 - May 2010
Design Media  October 2007 - August 2009
SupportSoft   March 2007 - August 2007
Vitesse Learning  February 2006 - February 2007
Vitesse Learning  August 2004 - February 2006
TMP  March 2001 - March 2003

Skills
Program Management, MS Project, Project Planning, E-learning, Non-profits, Online Marketing, Change Management, International Project..., Project Implementation, Project Execution, Blended Learning, Learning Management, Program Delivery..., Schedule, Project Delivery, Global Delivery, Problem Solving, Video Production, Vendor Management, E-Learning, Project Management, Solution Implementation, Needs Analysis, Instructional Design, Managerial Finance, Organizational..., Management, Training, Resource Management, SharePoint, Strategic Partnerships, Strategic Planning, Visio, Web Content Management, Website Development, Project Finance, Scope Management, Manage Client..., Digital Media, Outsourcing, Enterprise Software, Nonprofits, Management Consulting, Leadership Development, Workshop Facilitation, Consulting, Strategy, Account Management, Content Management, Performance Improvement

Education
San Francisco State University   1984 — 1985
MA Program, Broadcast Management

Carnegie Mellon University   1978 — 1981
BFA, Drama

Irfan Shahab Irfan Shahab San Francisco Bay Area Details
Irfan Shahab's Supportsoft Experience February 2007 - January 2008
Job Corporate Learning & Development
Industry Human Resources
Experience
Limos.com  December 2014 - Present
Limos.com  November 2011 - December 2014
Virgin America  July 2010 - February 2011
FC Gold Pride  April 2009 - November 2010
SolarCity  February 2008 - February 2009
SupportSoft   February 2007 - January 2008
Everdream Corporation  April 2006 - February 2007
Everdream Corporation  May 2005 - April 2006
County of Alameda  November 2002 - September 2005
Google  March 2004 - July 2004

Skills
Leadership, Instructional Design, Performance Management, Call Centers, Project Management, Quality Assurance, Employee Training, Knowledge Management, Instructional Technology, Performance Support, CRM, Management, Software Documentation, Training, Change Management, Coaching, Product Management, Training Delivery, Customer Satisfaction, Troubleshooting, Google Apps, SaaS, SharePoint, Analysis, Content Curation, Root Cause Analysis, SuccessFactors

Education
Santa Clara University - Leavey School of Business   2001 — 2003
MBA

University of California, Berkeley   1992 — 1998
BA

San Jose State University

Ray Cole Ray Cole San Francisco Bay Area Details
Ray Cole's Supportsoft Experience December 2008 - December 2008
Job Sr. Instructional Designer and Owner at Raymond Cole Consulting
Industry E-Learning
Experience
Raymond Cole Consulting   September 2013 - Present
San Francisco State University  August 2007 - Present
Lam Research  September 2010 - September 2013
Text Engine Consulting, Inc   October 2009 - September 2010
Design Media, Inc.   January 2004 - September 2010
Raymond Cole Consulting   September 2003 - September 2010
SupportSoft   December 2008 - December 2008
GeneEd  May 2007 - June 2007
VitesseLearning  2004 - 2007
Excel Learning   February 2005 - May 2005

Skills
Instructional Technology, Multimedia, Needs Analysis, Instructional Design, E-Learning, Learning Management..., ADDIE, Captivate, Blended Learning, Instructor-led Training, Editing, Distance Learning, Dreamweaver, Storyboarding, Learning Management, Content Development, Technical Writing, Training, SnagIt

Education
San Francisco State University   2003 — 2005
MA, Instructional Technologies

University of California, San Diego   1983 — 1989
BA, Computer Science

BTS Essentials of Business Leadership "deminar"

Rich Nunke Rich Nunke San Francisco Bay Area Details
Rich Nunke's Supportsoft Experience September 2006 - December 2007
Job WW Sys ENG Mangager at Logitech
Industry Information Technology and Services
Experience
Logitech  December 2010 - January 2015
Endicia  May 2010 - December 2010
Taos  December 2007 - May 2010
SupportSoft   September 2006 - December 2007
Sonim Technologies  2003 - April 2006
ImproveNet  1999 - 2002
USWeb  1998 - 1999
Ericsson  1997 - 1998

Skills
SaaS, Networking, VMware ESX, Project Management, Cluster, Security, VMware, Cloud Computing, Hardware, Data Center, Network Architecture, Virtualization, Disaster Recovery, Storage, Storage Area Networks, Citrix, Microsoft Exchange, Unix, Integration, SAN, Servers, Infrastructure, Management, Windows Server

Education
University of Phoenix   2004 — 2006
MBA

Humboldt State University   1989 — 1994
BS, Finance

Lauren Van Ackeren Lauren Van Ackeren Austin, Texas Area Details
Lauren Van Ackeren's Supportsoft Experience January 2001 - December 2002
Job VP of Carpool and Household at Van Ackeren Casa
Industry Computer Software
Experience
Van Ackeren Casa   February 2010 - Present
Consona Corporation  June 2009 - February 2010
SupportSoft (Acquired by Consona CRM)   July 2006 - June 2009
The Van Ackeren Casa   December 2003 - July 2006
Waveset   December 2002 - December 2003
SupportSoft   January 2001 - December 2002
Mindflow   February 2000 - January 2001

Skills
Enterprise Software, SaaS, Cloud Computing, Product Management, Product Marketing, CRM, Go-to-market Strategy, Pre-sales, Sales Enablement, Solution Selling, Sales Engineering, Integration, Software Development, Virtualization, Knowledge Management, Vendor Management, Program Management, Business Intelligence

Education
Texas A&M University   1991 — 1995
BBA, Marketing

David Temlak David Temlak Greater Boston Area Details
David Temlak's Supportsoft Experience November 2006 - November 2007
Job SVP, Technology and Customer Enablement at PlumChoice
Industry Internet
Experience
PlumChoice  December 2014 - Present
PlumChoice  January 2014 - December 2014
PlumChoice  November 2011 - January 2014
PlumChoice  November 2010 - November 2011
Speaking Of Customer Service   January 2009 - November 2010
SupportSoft   November 2006 - November 2007
AOL Time Warner  January 2002 - November 2006
RoadRunner  September 2000 - January 2002
MediaOne  August 1998 - August 2000
Banyan Systems Inc.,   June 1990 - February 1996

Skills
CRM, Software Development, Call Center, Business Strategy, Computer Network..., Strategic Planning, Program Management, Management, Security Operations, Field Service, Strategy, Call Centers, Vendor Management, Quality Assurance, Product Management, SaaS, Sales, Telecommunications, Customer Satisfaction, Leadership, Customer Service, Executive Management, Technical Support, Start-ups, Strategic Partnerships, Process Improvement, Cross-functional Team..., Cloud Computing, Integration, Marketing

Education
Northeastern University   1982 — 1987
BSEE, w/Computer Science Option

Ram Mukunda Ram Mukunda Greater Boston Area Details
Ram Mukunda's Supportsoft Experience March 2004 - September 2005
Job Senior .Net Developer at Senior Systems, Inc.
Industry Computer Software
Experience
Senior Systems, Inc.   April 2015 - Present
Press Ganey Associates  October 2011 - March 2015
OneSource Information Services  September 2009 - January 2012
I-Services Inc   September 2007 - January 2009
GetConnected, Inc.   2005 - 2007
SupportSoft   March 2004 - September 2005
Foliage Software   2001 - 2003

Skills
ASP.NET, Agile Methodologies, C#, Microsoft SQL Server, N-tier, Web Services, Software Engineering, .NET, Test Driven Development, ASP.NET MVC, Integration, T-SQL, LINQ, Scrum, Software Development, WCF, SDLC, XML, Visual Studio

Education
University of Massachusetts, Amherst
Master's Degree, Computer Science

Derrick Cagaanan Derrick Cagaanan San Francisco, California Details
Derrick Cagaanan's Supportsoft Experience March 2007 - April 2008
Job CoFounder at Flipcause
Industry Computer Software
Experience
Flipcause, Inc.   June 2013 - Present
Young Filipino Professionals Association   November 2014 - Present
The Kennel Boxing Gym LLC   August 2007 - Present
Quri  November 2013 - May 2014
PivotLink  January 2013 - October 2013
Pentaho  June 2012 - October 2012
IBM Enterprise Marketing Management Group   April 2008 - June 2012
Beale Street Bar & Grill   March 2003 - July 2010
SupportSoft   March 2007 - April 2008
Reply.com  August 2006 - March 2007

Skills
Sales Operations, Enterprise Software, Sales Process, Customer Service, Lead Generation, B2B, Social Networking, Management, Sales, Project Planning, Marketing, Salesforce.com, Sales Presentations, Leadership, Omniture, SaaS, Demand Generation, Team Leadership, Forecasting, Solution Selling, CRM, Strategic Partnerships, Sales Management, Training, Strategy, Business Development, Account Management, E-commerce, Analytics

Education
Founder Institute   2013 — 2014

Academy of Art University   2000 — 2005

Andrew Munn Andrew Munn Halifax, Canada Area Details
Andrew Munn's Supportsoft Experience September 2004 - February 2009
Job Service Delivery Manager PHIM at Health Information Technology Services Nova Scotia (HITSNS)
Industry Information Technology and Services
Experience
Health Information Technology Services - Nova Scotia (HITS-NS)   November 2010 - Present
Halifax 2011 Canada Games   September 2008 - February 2011
Health Information Technology Services - Nova Scotia (HITS-NS)   June 2009 - November 2010
SupportSoft   September 2004 - February 2009
Core Networks  March 2003 - September 2004
Core Networks  March 2002 - March 2003
Core Networks  December 2000 - March 2002
NSCC  September 1998 - November 2000
ABM Deck & Fence   January 1991 - September 1999
CompuCollege School of Business   February 1991 - September 1998

Skills
Team Leadership, Strategic Planning, Customer Relations, Problem Solving, Budgeting, Customer Service, Project Management, Budgets, Change Management, Project Planning, Integration, Business Development, Software Development, Leadership, Disaster Recovery, Software Project..., CRM, Management, Program Management, Telecommunications, Product Management, MS Project

Education
Project Management Institute   2008 — 2008
PMP

Dalhousie University   1987 — 1989
MBA

Memorial University of Newfoundland   1977 — 1980
BA

St. Andrew's College   1972 — 1977

Mike Cummings, PMP Mike Cummings, PMP Halifax, Canada Area Details
Mike Cummings, PMP's Supportsoft Experience March 2008 - February 2009
Job
Industry Information Technology and Services
Experience
Nova Scotia Power  June 2015 - Present
Canadian Forces  October 2010 - Present
Nova Scotia Power  November 2012 - June 2015
Concertia Technologies   February 2009 - November 2012
SupportSoft   March 2008 - February 2009
SupportSoft   September 2004 - March 2008
Core Networks  2001 - 2004
InteliSys Aviation Systems   November 1999 - January 2001
Applied Systems  January 1998 - November 1999

Skills
Management Consulting, Software Project..., Quality Management, Software Development, Budgeting, Certified Scrum Master..., Agile Project Management, Certified Project..., Military Leadership, Project Management, Budgets, Integration, System Architecture, Business Analysis, Cloud Computing, Project Planning, Systems Analysis, Business Intelligence, Program Management, Military, Management, Quality Assurance, PMP, Scrum, Leadership, Team Building, Team Leadership, Requirements Analysis

Education
St. Francis Xavier University   1993 — 1997
B.Sc.

Ravi Mallikarjuniah Ravi Mallikarjuniah Greater Seattle Area Details
Ravi Mallikarjuniah's Supportsoft Experience December 2004 - August 2006
Job Technical Product Manager at Expedia, Inc.
Industry Computer Software
Experience
Expedia, Inc.   March 2014 - Present
iLink Systems  November 2008 - March 2014
Proteans Software Solutions  March 2007 - November 2008
Wintricate Technologies   August 2006 - March 2007
SupportSoft   December 2004 - August 2006
Microsoft Corp  October 2001 - October 2004
Yahoo! Inc  September 2001 - October 2001
Strand Life Sciences/ PicoPeta Simputers   January 2001 - September 2001
Indian Institute of Science  March 1999 - January 2001
Oracle India Development Center  April 1998 - September 1998

Skills
Cloud Computing, SharePoint, Windows Azure, Software Project..., Software Development, .NET, Mobile Applications, Healthcare, Enterprise Architecture, Agile Project Management, Product Management, Development of..., Office 365, Agile Methodologies, Speech Synthesis, Natural Language..., Information Retrieval, Marketing Strategy, Enterprise Software, Scrum, Solution Architecture, Visual Studio, SOA, Software Engineering, Software Design, Web Services, SaaS, WCF, Requirements Analysis, Business Intelligence, C#

Education
University of Washington   2010 — 2011
Software Product Management

Indian Institute of Science   1999 — 2000
Computer Science and Automation

University of Mysore   1994 — 1998
Bachelor Of Engineering, Computer Science and Engineering

Sarvodaya Junior College

Oliver Doepner Oliver Doepner Halifax, Canada Area Details
Oliver Doepner's Supportsoft Experience March 2007 - January 2008
Job Senior Software Developer at IMP Solutions
Industry Computer Software
Experience
IMP Solutions  August 2015 - Present
CGI  May 2013 - July 2015
CGI  July 2011 - April 2013
CGI  November 2009 - July 2011
CGI  February 2008 - August 2009
SupportSoft   March 2007 - January 2008
iKu Systemhaus AG   July 2002 - July 2006
UdS, Maths Teaching Library   June 1999 - June 2001
i2c Systems   August 2000 - September 2000
KfW Bankengruppe   July 1995 - October 1999

Skills
Java, Java Enterprise Edition, Software Design, Software Engineering, Linux, Apache Camel, Web Applications, JDBC, JPA, Tomcat, IntelliJ IDEA, Refactoring, Jenkins, Cygwin, Confluence, Debian, Internationalization, Customer Orientation, Application Architecture, Design Patterns, Spring, Maven, Continuous Delivery, Servlets, Hibernate, Web Services, OOP, Eclipse, Bash, JSP, Oracle, jQuery, Struts, Git, Subversion, CSS, JMS, XML, JUnit, JSF, JIRA, JavaMail, MySQL, TDD, HTML, JBoss Application Server, Ruby on Rails, TIBCO Rendezvous, JGroups

Education
Universität des Saarlandes   1998 — 2002
Staatsexamen, Mathematics, German Studies

Universität des Saarlandes   1995 — 1998
Vordiplom, Computational Linguistics

University of Sussex   1994 — 1995
ERASMUS year, Certificate, Mathematics, Computer Science

Technische Universität Darmstadt   1991 — 1994
Vordiplom, Mathematics, Computer Science

Claus-von-Stauffenberg-Schule   1987 — 1990
Abitur (German high school graduation certificate), Mathematics, History

Jennifer Shaw (formerly Ogle) Jennifer Shaw (formerly Ogle) El Dorado Hills, California Details
Jennifer Shaw (formerly Ogle)'s Supportsoft Experience October 2005 - September 2006
Job Sr Manager, Human Resources Business Partner at Blue Shield of California
Industry Medical Devices
Experience
Blue Shield of California  August 2013 - Present
BD  December 2010 - August 2013
BD Biosciences  October 2006 - November 2010
SupportSoft   October 2005 - September 2006
Satellite Healthcare  November 2004 - October 2005
Phoenix Technologies  June 2003 - November 2004
PlaceWare  August 2002 - June 2003
Venture Law Group  March 1998 - August 2002
Seagate Technology (thru Accustaff)   June 1997 - March 1998

Skills
HRIS, Management, Human Resources, Employee Benefits, Strategic Planning, Personnel Management, Deferred Compensation, Employee Relations, Performance Management, Talent Management, Strategy, Leadership, Onboarding, Employee Engagement, Temporary Placement, Succession Planning, Talent Acquisition, Workforce Planning, Recruiting, Organizational..., Change Management, Compensation Structures, Organizational Design, Organizational..., Organizational..., Benefits Administration, HR Policies, Labor Relations, Compensation & Benefit, HR Consulting, Start-ups, Applicant Tracking..., Sourcing, Executive Coaching, HR Transformation, College Recruiting, Employer Branding, Employment Law, Interviews, Strategic HR

Education
Golden Gate University   1999 — 2004
MS, Human Resources Mgmt

California State University-Chico   1992 — 1997
BS, Business Administration (HR & Finance)

Glenn Ballard, CPA Glenn Ballard, CPA San Francisco Bay Area Details
Glenn Ballard, CPA's Supportsoft Experience 2008 - 2009
Job Lead Servant at Marpé Finance & Accounting and Startup CFO
Industry Accounting
Experience
Marpé Finance & Accounting   November 2011 - Present
Connor Group  2011 - 2011
Agilent Technologies  2010 - 2011
SupportSoft   2008 - 2009
Symantec  2007 - 2008
Tellme   2006 - 2006
Deloitte  2002 - 2006
PricewaterhouseCoopers  1998 - 2001
Ernst & Young Financial Advisory Services   1997 - 1998
Arthur Andersen  1995 - 1997

Skills
Mergers & Acquisitions, Financial Modeling, Accounting, Start-ups, SEC filings, Sarbanes-Oxley Act, Tax, Business Planning, Financial Reporting, Revenue Recognition, Consolidation, Due Diligence, Financial Audits, Strategy, SEC reporting, Technical Accounting, Financial Analysis, IPO, Mergers, Problem Solving, SOX, IFRS, US GAAP, GAAP, Financial Accounting, Valuation, Variance Analysis, Internal Controls, General Ledger, Cash Flow, Financial Planning, Forecasting, Financial Management, Accounting Policy, Process Improvement, Budgeting, Leadership, Strategic Leadership, Strategic Alliances, Finance, Auditing, Business Valuation, Financial Statements, CPA, Restructuring, SEC Filings, Consulting, Business Strategy

Education
University of California, Berkeley - Walter A. Haas School of Business   2007 — 2010
MBA, Finance & Strategy

Georgia State University - J. Mack Robinson College of Business   1995 — 1997
Master of Taxation, Tax Law - Federal, State & International

Georgia State University - J. Mack Robinson College of Business   1991 — 1995
Bachelor of Business Administration, Accounting & Finance

Rebecca-Joy Humphreys Rebecca-Joy Humphreys Halifax, Canada Area Details
Rebecca-Joy Humphreys's Supportsoft Experience December 2003 - October 2005
Job Cabinet Committee Coordinator at Executive Council Office Province of NS
Industry Fine Art
Experience
Office of Planning and Priorities - Government of Nova Scotia   January 2015 - Present
Executive Council Office - Province of NS   September 2011 - January 2015
Silpada Designs Independent Representative  January 2009 - January 2012
2011 Halifax Canada Games  January 2009 - March 2011
NS Department of Finance   December 2005 - February 2009
SupportSoft   December 2003 - October 2005
JMW Capital Partners   April 2001 - July 2003
Breakthrough Co-Op Ltd.   September 1996 - December 2000

Skills
Training, Public Speaking, Event Management, Team Leadership, Event Planning, Non-profits, Philanthropy, Nonprofits, Leadership, Recruiting, Workshop Facilitation, Social Media Marketing, Social Media, Management, Marketing Communications, Fundraising, Budgets, Coaching, Community Outreach, Human Resources, Leadership Development, Policy, Project Planning, Public Relations, Sales, Time Management, Organizational..., Team Building, Marketing

Education
Saint FX   2008 — 2009
Certificate, Adult Education

Grant McEwan Collage   1993 — 1995
Theatre Arts Diploma, Muscial Theatre

University of Saskatchewan   1989 — 1993
Bachelor of Arts, Theatre

Douglas Vergari Douglas Vergari Greater San Diego Area Details
Douglas Vergari's Supportsoft Experience May 2007 - January 2008
Job
Industry Computer Software
Experience
McMurdo Group  July 2013 - Present
LPL Financial  May 2010 - November 2011
LPL Financial  June 2008 - May 2010
SupportSoft   May 2007 - January 2008
Websense, Inc  August 2004 - March 2007
Provide Commerce, Inc.   March 2004 - August 2004
Websense, Inc.   September 2001 - March 2004
Wireless Knowledge (Microsoft/Qualcomm venture)   July 2000 - August 2001

Skills
Software Development, Agile Methodologies, SDLC, Software Quality..., Scrum, ASP.NET, HTML 5, JavaScript, CSS3, Entity Framework, C#, SQL, .NET, Test Automation, SaaS, Testing, Management, Software Engineering, Test Planning, QADirector, Software Project..., Web Applications, Web Services, Software Design, SOA, XML, Agile Project Management, Visual Studio, Perl, Microsoft SQL Server, Unix, Requirements Analysis, SharePoint, Databases, Integration, TFS, Distributed Systems, Enterprise Architecture, Visio

Education
Microsoft Certifications

University of California, San Diego

University of Michigan
B.S., Computer Science

Sandhya Karanam Sandhya Karanam San Francisco Bay Area Details
Sandhya Karanam's Supportsoft Experience July 2007 - November 2007
Job Sr Software Developer at Bank of America
Industry Computer Software
Experience
Bank of America  December 2012 - Present
MedAmerica  July 2012 - November 2012
Wells Fargo  October 2011 - March 2012
Wells Fargo  March 2008 - December 2010
Wells Fargo  November 2007 - February 2008
Supportsoft   July 2007 - November 2007
Wachovia Bank  September 2006 - May 2007
Safeway  2003 - 2006

Education
California State University-East Bay   2001 — 2003
Masters, Computer Science

Visvesvaraya Technological University   1995 — 1999

Indian Preparatory School

Rob Barnum Rob Barnum San Francisco Bay Area Details
Rob Barnum's Supportsoft Experience August 2006 - June 2009
Job Chief Operating Officer
Industry Information Technology and Services
Experience
Transcendence Theatre Company  February 2014 - Present
CompSavvy, Inc.   May 2013 - Present
Oracle (formerly Taleo)   May 2012 - December 2012
Taleo  July 2010 - May 2012
SupportSoft   August 2006 - June 2009
Oracle  April 2003 - December 2005
PeopleSoft  June 2000 - April 2003
PeopleSoft  June 1999 - June 2000
PeopleSoft  June 1998 - June 1999
PeopleSoft  April 1997 - June 1998

Skills
Software Implementation, Vendor Management, Business Intelligence, CRM, Program Management, Integration, Account Management, Strategic Partnerships, Strategy, Solution Selling, Talent Management, Project Management, Sales, Management, Consulting, Business Process, Management Consulting, Start-ups, Team Building, Team Leadership, Business Development, SDLC, Strategic Planning, Outsourcing, Business Analysis, HRIS, Process Improvement, Selling, Salesforce.com, Change Management

Education
San Francisco State University, College of Business
MBA, International Business

University of Nevada-Las Vegas - College of Business
BS, Management & MIS

Dave Bachman Dave Bachman Greater Denver Area Details
Dave Bachman's Supportsoft Experience August 1999 - September 2001
Job IT Service Improvement Leader | Service Desk Architect | ITSM ITIL Consulting
Industry Information Technology and Services
Experience
BAE Systems  November 2008 - Present
Merlin International  May 2006 - November 2008
Evergreen Systems  September 2001 - May 2006
SupportSoft   August 1999 - September 2001
Compaq Computer Corporation  July 1997 - July 1999
Global Management Systems Incorporated   July 1994 - July 1997

Skills
ITIL, Configuration Management, IT Service Management, PMP, Outsourcing Solutions, Service Improvement, Analysis, Program Management, CMDB, Outsourcing, Systems Engineering, Service Delivery, Integration, Service Desk, Enterprise Software, Enterprise Architecture, Leadership, IT Transformation, IT Strategy, IT Management, Business Process..., Process Improvement, Information Technology

Education
Southern New Hampshire University   1989 — 1991
BS, General Business Studies

Lisa (Mosher) Soderquist Lisa (Mosher) Soderquist Orange County, California Area Details
Lisa (Mosher) Soderquist's Supportsoft Experience 2001 - 2005
Job Global Human Resources Executive
Industry Pharmaceuticals
Experience
Allergan  June 2010 - Present
Roche Pharmaceuticals  May 2006 - August 2010
KLA-Tencor  June 2005 - May 2006
SupportSoft   2001 - 2005
Pan Pacific Hotels   1995 - 2001
Hilton Hotels  1994 - 1996

Skills
Mergers, Project Management, Talent Acquisition, Deferred Compensation, Program Management, Management Consulting

Education
University of Massachusetts, Amherst   1978 — 1982
Bachelor of Science

David Haberman David Haberman San Francisco Bay Area Details
David Haberman's Supportsoft Experience September 2006 - April 2008
Job Are you a start up looking for short term marketing help?
Industry Marketing and Advertising
Experience
Matches That Matter  July 2012 - October 2012
Alldata  September 2011 - November 2011
Copart  May 2011 - August 2011
Cruiser Customizing   December 2010 - May 2011
Realization Technologies  May 2008 - October 2010
Supportsoft   September 2006 - April 2008
VMware  July 2004 - September 2006
Sun Microsystems  February 1997 - December 2003
Speedware  September 1991 - September 1996
Innovative Information Systems Inc.   1987 - 1991

Skills
Marketing, Demand Generation, SEM, E-commerce, SEO, Salesforce.com, Start-ups, Lead Generation, B2B, CRM, Business Development, Social Media Marketing, Enterprise Software, Integrated Marketing, Marketing Communications, Marketing Strategy

Education
University of Massachusetts Dartmouth   1984 — 1986
BS, BusinessManagement

Jennifer Massaro (formerly Muchow) Jennifer Massaro (formerly Muchow) San Francisco Bay Area Details
Jennifer Massaro (formerly Muchow)'s Supportsoft Experience May 2002 - July 2006
Job On Sabbatical (www.EaseTheMain.com)
Industry Computer Networking
Experience
On Sabbatical  September 2013 - Present
Cisco  January 2008 - Present
support.com and SupportSoft   July 2006 - October 2007
SupportSoft   May 2002 - July 2006
PureCarbon   March 2000 - April 2002
Philips Consumer Electronics  August 1997 - March 2000
Philips Mobile Computing Group   August 1997 - March 1999
Software Publishing Corporation  February 1996 - August 1997
Sumner Rider Public Relations   February 1994 - July 1995

Skills
Corporate Communications, Internal Communications, Analyst Relations, Communication Training, Product Marketing

Education
Santa Clara University - Leavey School of Business   2002 — 2007
MBA, Business

University of California, San Diego
BA, Urban Studies and Planning

Chris Finne Chris Finne San Francisco Bay Area Details
Chris Finne's Supportsoft Experience February 2000 - September 2004
Job Software and Startup Consulting
Industry Internet
Experience
self  January 2013 - Present
Yet Another Startup   April 2009 - December 2012
Venrock Associates  June 2007 - April 2009
Zolved.com by IPTouch, Inc.   January 2005 - May 2007
SupportSoft   February 2000 - September 2004
Concero (formerly PSW Technologies)   December 1998 - December 1999
Omnikron  November 1997 - November 1998
Platinum Technology  November 1996 - November 1997
Silicon Valley Group, Lithography   October 1994 - October 1995

Skills
SaaS, Enterprise Software, MySQL, Start-ups, JavaScript, Linux, Ruby on Rails, Strategy, Amazon Web Services..., CSS, MongoDB, Unix, Java, Node.js, SEO, Professional Services, Leadership, Open Source, Amazon EC2, Marketing

Education
University of Illinois at Urbana-Champaign   1990 — 1994
BSEE, Electrical Engineering

Gary Patterson Gary Patterson San Francisco Bay Area Details
Gary Patterson's Supportsoft Experience March 2001 - July 2006
Job Director of Product Management, Data Security at Informatica
Industry Computer Software
Experience
Informatica  2014 - Present
Imperva  2011 - 2013
Symantec  2009 - 2011
Appregatta Technologies   2009 - 2009
University Venture Fund  2006 - 2008
Novitas Capital   May 2007 - August 2007
SupportSoft   March 2001 - July 2006
CGI-AMS  January 1998 - December 2000
UT-Houston Medical Center   May 1995 - January 1998

Skills
Product Management, SaaS, Enterprise Software, Mergers & Acquisitions, Project Planning, Start-ups, Strategy, Product Marketing, Go-to-market Strategy, Competitive Analysis, Strategic Partnerships, Strategic Planning, Business Development, Cloud Computing, Information Security, Compliance, Security, Business Alliances, Cross-functional Team..., Professional Services, Data Security, Venture Capital

Education
University of Pennsylvania - The Wharton School   2006 — 2008
MBA, Finance and Entrepreneurial Management

Rice University   1992 — 1996
BA, Biology and Psychology

Jeff Anduza Jeff Anduza San Francisco Bay Area Details
Jeff Anduza's Supportsoft Experience March 2000 - June 2007
Job Lead User Interface Designer at Disney Interactive
Industry Internet
Experience
Disney Interactive Studios  September 2013 - Present
Zynga  March 2009 - August 2013
Gaia Interactive  June 2007 - February 2009
SupportSoft   March 2000 - June 2007
Corning Photography   January 1996 - January 2000
Franklin Design   January 1993 - December 1995

Skills
Information..., Information Graphics, Wireframes, User Interface Design, Flash, Illustrator, Photoshop, User Experience, Illustration, Interaction Design, Visual Design, User Interface, Game Design, CSS, Game Development, Graphic Design, Web Design, Layout, Graphics, User Experience Design, Usability, Creative Direction

Education
San Jose State University   1988 — 1992
BA, General Design Studies

San Diego State University-California State University   1986 — 1988
Fine Art

Matt Pollicove Matt Pollicove Greater New York City Area Details
Matt Pollicove's Supportsoft Experience March 1999 - September 2000
Job SAP NetWeaver IDM/VDS & SailPoint Professional
Industry Information Technology and Services
Experience
Commercium Technology ( CTI )   March 2010 - Present
Independent Identity Management Consultant   September 2009 - March 2010
SECUDE Global Consulting   June 2008 - December 2009
Independent Consultant  April 2008 - June 2008
Mycroft  October 2006 - April 2008
MaXware, Inc.   February 2004 - September 2006
M Pollicove, Consultant   2000 - 2001
Supportsoft   March 1999 - September 2000
Magic Solutions, Inc.   January 1995 - March 1999
JP Dundon   1992 - 1994

Skills
Identity Management, Security, Architecture, LDAP, Requirements Analysis, Active Directory, SAP NetWeaver Identity..., SAP NetWeaver Virtual..., Project Management, RFP, Training, Enterprise Architecture, Information Security, Information Security..., Integration, Solution Architecture, Virtual Directory, Team Leadership, JavaScript, mentoring, Microsoft SQL Server, Technical Documentation, SAP Netweaver, SDLC, Siteminder, IAM, Disaster Recovery, Business Process, Pre-sales, SAP, Network Security, Business Analysis, Cloud Computing, Enterprise Software, PMP, Software Development, PKI, IT Strategy, Computer Security, Architectures, IDM, Professional Services, Consulting

Education
The College of New Jersey   2002 — 2002
Bachelor's degree, Political Science

The College of New Jersey   1987 — 1992
Bachelors, Political Science

Jackson Memorial High School   1984 — 1987
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Lars Ehlers Lars Ehlers San Francisco Bay Area Details
Lars Ehlers's Supportsoft Experience February 2000 - July 2001
Job Sr. Sales Engineer
Industry Computer Software
Experience
Evolven Software   May 2011 - November 2011
Kaviza   August 2010 - May 2011
Self Employed  June 2009 - August 2010
DigitalPersona  October 2002 - May 2009
Supportsoft   February 2000 - July 2001
MATRAnet   August 1999 - January 2000
Mercury Interactive  August 1997 - August 1999
Informix Software  April 1996 - July 1997
BMC Software  August 1994 - February 1996
Texas Instruments  April 1993 - July 1994

Skills
Cloud Computing, Databases, Active Directory, Citrix, Enterprise Software, Linux, Microsoft SQL Server, Oracle, Security, Unix, VDI

Education
Copenhagen Business School   1988 — 1990

Svendborg International Maritime Academy   1980 — 1983
Radio Officer

David Fuller David Fuller San Francisco Bay Area Details
David Fuller's Supportsoft Experience March 2002 - August 2006
Job Assistant General Counsel at VMware, Inc.
Industry Computer Software
Experience
VMware  January 2007 - Present
SupportSoft   March 2002 - August 2006
Gray Cary Ware & Freidenrich LLP (now DLA Piper)   October 2000 - January 2002
White & Lee LLP  March 1998 - August 2000
Fenwick & West LLP  March 1996 - August 1998

Skills
Licensing, Software Licensing, SaaS, Mergers, Mergers & Acquisitions, Contract Management, Privacy Law, Legal Advice, Intellectual Property, Professional Services, Data Privacy, Corporate Law, Negotiation, Corporate Governance, Contract Negotiation, Management, Patents, Strategic Partnerships, Venture Capital, Joint Ventures, Due Diligence, Strategic Alliances, Employment Law, Legal Writing

Education
Santa Clara University School of Law   1993 — 1996
JD, Law

Trisha Wilbur Trisha Wilbur San Francisco Bay Area Details
Trisha Wilbur's Supportsoft Experience April 2005 - August 2006
Job Human Resources Director at Synopsys
Industry Computer Software
Experience
Synopsys  September 2009 - Present
DBM  April 2009 - September 2009
BD Biosciences Cell Analysis Div   2006 - 2007
SupportSoft   April 2005 - August 2006
VERITAS Software  August 2004 - April 2005
PlaceWare  February 2002 - July 2003
Aristasoft Corporation  August 2000 - October 2001
Seagate Technology  March 1990 - July 2000

Skills
Talent Acquisition, Employee Relations, Recruiting, Strategy, Organizational..., Personnel Management, HRIS, Leadership, Change Management, Management, Start-ups, Sourcing, Mergers & Acquisitions, Cross-functional Team..., Human Resources, Program Management, Performance Management, Consulting, Executive Management, Strategic Planning, Hiring, Employee Engagement

Education
San Jose State University   1987 — 1990
BA

Jeremy Rosenberg Jeremy Rosenberg Orange County, California Area Details
Jeremy Rosenberg's Supportsoft Experience June 2001 - August 2003
Job Director of Commercial Sales at SureFire
Industry Consumer Goods
Experience
SureFire  July 2014 - Present
SureFire, LLC  September 2012 - July 2014
SureFire, LLC  November 2011 - September 2012
SureFire, LLC  December 2009 - November 2011
SureFire, LLC  November 2007 - December 2009
Gateway  February 2006 - October 2007
Intuit  November 2003 - February 2006
SupportSoft   June 2001 - August 2003
Allegis Corporation  February 2000 - June 2001
Oracle Corporation  November 1994 - February 2000

Skills
P&L Management, B2B, Strategy Development, Product Marketing, Strategic Partnerships, Strategy, Business Development, Sales Management, Sales, Marketing Strategy, Leadership, Sales Operations, Marketing, Brand Management, Contract Negotiation, Strategic Planning, Competitive Analysis, Cross-functional Team..., Product Launch, Product Management, Retail, Market Planning, Product Development

Education
University of California, Berkeley, Haas School of Business   1991 — 1993
Bachelor of Science, Finance, Marketing

Ratan Tipirneni Ratan Tipirneni San Francisco Bay Area Details
Ratan Tipirneni's Supportsoft Experience May 1999 - December 2004
Job SVP Global Services + Customer Success @ Actifio
Industry Computer Software
Experience
Actifio  June 2014 - Present
Cisco  June 2008 - June 2014
IPTouch - Zolved.com   January 2005 - May 2008
SupportSoft   May 1999 - December 2004
PersonalMD.com   October 1997 - May 1999
Sun Microsystems  May 1994 - October 1997
Tandem Computers  May 1992 - May 1994
Altos Computer Systems  May 1989 - May 1992

Skills
Product Management, Competitive Analysis, SaaS, Start-ups, Business Development, Product Marketing, Online Marketing, Sales Management, Demand Generation, Public Relations, Analyst Relations, Marketing Communications, Direct Marketing, Cloud Computing, Mergers, Marketing, Enterprise Software, Strategic Partnerships, Business Strategy, Positioning, Sales, Go-to-market Strategy, Business Alliances, Solution Selling, Strategic Alliances, Entrepreneurship, Telecommunications, Cross-functional Team..., Software Development, Mergers & Acquisitions, Managed Services, Strategy, Product Lifecycle..., Pre-sales, Data Center, Product Development

Education
Stanford University Graduate School of Business   2011 — 2011
Executive Education, Leadership

Santa Clara University   1994 — 1997
MBA, Marketing

Louisiana State University   1987 — 1989
MS, Computer Science

Osmania University   1982 — 1986
BS, Electrical Engineering

HPS   1972 — 1981

Kedra Simm Kedra Simm Washington D.C. Metro Area Details
Kedra Simm's Supportsoft Experience 2005 - 2007
Job Senior Manager, VMware Cloud Service Provider Program at VMware
Industry Computer Software
Experience
VMware  June 2012 - Present
VMware  March 2009 - October 2012
VMWare  2007 - March 2009
SupportSoft   2005 - 2007
supportsoft   2004 - 2005
supportsoft   2000 - 2004
KLA-Tencor  1998 - 2000
KLA-Tencor  1997 - 1998
Kraft Foods  1989 - 1997

Skills
Cloud Computing, SaaS, Product Management, Product Marketing, Program Management, Outsourcing, Professional Services, Management, Enterprise Software, Sales, Leadership

Education
Boston University   1991 — 1996
MSE, Manufacturing Engineering

Boston University Questrom School of Business   1991 — 1996
MBA, Operations

Princeton University   1985 — 1989
BSE, Electrical Engineering

Vidya Vasuki Vidya Vasuki Greater Seattle Area Details
Vidya Vasuki's Supportsoft Experience 2005 - 2006
Job Software Design Engineer at Expedia
Industry Computer Software
Experience
Expedia  January 2010 - Present
Arizona State University  August 2007 - August 2009
Proteans Software Solutions  April 2007 - July 2007
SupportSoft   2005 - 2006
SupportSoft India Pvt. Ltd.   2005 - 2005

Skills
XML, Java, C#, Agile Project Management, Software Engineering, .NET, Agile Methodologies, JavaScript, Scrum, Software Project..., Object Oriented Design, Software Design, Web Services, Distributed Systems

Education
RV College of Engineering   2001 — 2005
Bachelor of Engineering (BEng)

Arizona State University

Jackie Bourgeois Jackie Bourgeois San Francisco Bay Area Details
Jackie Bourgeois's Supportsoft Experience 2005 - 2007
Job Executive Assistant at HewlettPackard
Industry Computer Software
Experience
Hewlett-Packard  March 2014 - Present
Dell (acquisition of Gale Technologies)   November 2012 - February 2014
Gale Technologies, Inc.   April 2007 - December 2012
SupportSoft   2005 - 2007
AMN Healthcare  September 2001 - September 2004

Skills
Salesforce.com, Software Documentation, Windows, Outlook, Benefits Administration, Travel Arrangements, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, QuickBooks, Microsoft Publisher

Education
De Anza College   2006 — 2010
AA, Paralegal

Harvey Tang Harvey Tang San Francisco Bay Area Details
Harvey Tang's Supportsoft Experience 2000 - 2006
Job Principal Engineer at MSpot
Industry Computer Software
Experience
MSpot  January 2007 - Present
SupportSoft   2000 - 2006
Replicase (eventually changed name to SupportSoft)   1998 - 1999
FrontOffice Technologies   1996 - 1998
Banner Blue   1993 - 1996
Hewlett-Packard  August 1989 - September 1991

Education
Stanford University   1991 — 1992
Master's degree, Computer Science

University of California, Berkeley   1985 — 1989
Bachelor of Science (BS), EECS

Billy Lymm Billy Lymm Portland, Oregon Details
Billy Lymm's Supportsoft Experience 1999 - 1999
Job Digital Creative and Art Direction with Enterprise eCommerce Expertise
Industry Design
Experience
NEUE Digital   October 2008 - Present
Swift  2014 - 2014
Zaaz (now Possible)   July 2007 - October 2008
Nike  2000 - 2005
SupportSoft   1999 - 1999

Skills
User Interface Design, User Experience, Digital Strategy, Template, Creative Direction, Email Marketing, Wireframes, ActionScript

Education
University of Oregon   1987 — 1991
B.S., Finance, Marketing

Nikki Custy Nikki Custy Cleveland/Akron, Ohio Area Details
Nikki Custy's Supportsoft Experience March 2003 - June 2006
Job Senior Technical Writer at Beyond Visual Consulting
Industry Information Technology and Services
Experience
Beyond Visual Consulting   July 2013 - Present
ScripType Publishing  December 2007 - Present
Radcom, Inc.   January 2008 - Present
MediaRich   September 2007 - January 2010
SupportSoft   March 2003 - June 2006
FirstEnergy  September 2002 - March 2003
Marconi  March 2000 - March 2002
Marconi  March 1999 - March 2000
Marconi  November 1998 - March 1999
McDonald Investments  June 1998 - November 1998

Skills
Technical Writing, E-Learning, Editing, Instructional Design, Online Help, Publishing, SharePoint, Software Documentation, Technical Documentation, Training, Adobe Acrobat, Content Management, FrameMaker, People Skills, Teacher Training

Education
John Carroll University   1993 — 1997
B.A. English

National University of Ireland, Galway   1995 — 1996
Study Abroad

Rana Naboulsi Rana Naboulsi San Francisco Bay Area Details
Rana Naboulsi's Supportsoft Experience November 2006 - November 2007
Job Sr. Revenue Accountant/Analyst at JDSU
Industry Computer & Network Security
Experience
JDSU  September 2014 - Present
JDSU  March 2014 - September 2014
support.com  November 2007 - January 2014
SupportSoft   November 2006 - November 2007
SupportSoft   November 2005 - November 2006
Shutterfly Inc.  November 2004 - October 2005

Skills
SEC filings, Revenue Recognition, Financial Reporting, Accounting, Account Reconciliation, Professional Services, GAAP, Customer Service

Education
San Jose State University   1993 — 1996
Bachelor's degree, Accounting

Bruce Hunter Bruce Hunter Greater Boston Area Details
Bruce Hunter's Supportsoft Experience May 2007 - December 2007
Job Alliance Manager, HP
Industry Information Technology and Services
Experience
HP  February 2008 - Present
SupportSoft   May 2007 - December 2007
VERITAS/Symantec  January 2002 - April 2007
Computer Sciences Corporation  November 1999 - January 2002

Skills
SaaS, Enterprise Software, Cloud Computing, Solution Selling, Channel, Business Alliances, Go-to-market Strategy, Professional Services, Sales Enablement, Strategic Partnerships, Salesforce.com, Product Management, Account Management, Partner Management, Lead Generation, Business Development, Product Marketing, Sales Process, Channel Partners, Managed Services, Management

Education
Colgate University
BA, Economics, Political Science

New Providence High School

Syracuse University - Martin J. Whitman School of Management
MBA, Marketing, graduated with Honors

Christopher Serenil Christopher Serenil Austin, Texas Area Details
Christopher Serenil's Supportsoft Experience February 2008 - Present
Job Solution's Engineer
Industry Computer & Network Security
Experience
SupportSoft   February 2008 - Present
AHCO   March 2007 - December 2007

Education
Texas State University   1991 — 1993
Computer Information Systems

Connie Liu Connie Liu San Francisco Bay Area Details
Connie Liu's Supportsoft Experience January 2004 - February 2005
Job Sr. Accounting Manager at Box
Industry Accounting
Experience
Box  February 2015 - Present
Google  March 2014 - February 2015
Box  2015 - 2015
Google  July 2013 - March 2014
Google  September 2006 - July 2013
Mercury Interactive (acquired by HP)   February 2005 - September 2006
SupportSoft   January 2004 - February 2005
FutureDial  July 2001 - January 2004
Upside Magazine  May 1999 - June 2001

Skills
Intercompany Accounting, Currency Exposure for..., Transfer Pricing / Cost..., Consolidation, Mergers & Acquisitions, GAAP, General Ledger, Financial Accounting, Accounting, Financial Modeling, Forecasting, Finance, Revenue Recognition

Education
California State University-Sacramento
Master's degree

Nanjing University- China
Bachelor's degree

Pasadena City College

Sean Grimes Sean Grimes Syracuse, New York Area Details
Sean Grimes's Supportsoft Experience May 2008 - October 2009
Job SharePoint Administrator
Industry Information Technology and Services
Experience
ADMI  January 2015 - Present
Apple  May 2014 - January 2015
Mobile Technologies Inc. (MTI)   May 2014 - October 2014
TEKsystems  May 2014 - May 2014
support.com  October 2009 - July 2013
SupportSoft   May 2008 - October 2009
Sutherland Global Services  December 2006 - May 2008
Todd Hobin Studios   May 2006 - August 2007
RadioShack  April 2004 - April 2006
Hoyts Cinemas Corp   January 1998 - August 2001

Skills
Technical Support, SharePoint, Troubleshooting, Quality Assurance, Call Center, Training, Help Desk Support, Computer Hardware, Call Centers, System Administration, Software Documentation, Operating Systems, Windows 7, Active Directory, Windows XP, Learning Management..., Hardware, Software Installation, Networking, Team Building, TCP/IP, Program Development, Vendor Management, Coaching, Workforce Management, Team Leadership, Testing, Windows Server, Servers, Windows, VPN, XP, Project Management, Management

Education
Onondaga Community College   1997 — 1999
humanities, Business Management

Steve Mackay Steve Mackay Greater New York City Area Details
Steve Mackay's Supportsoft Experience January 1999 - October 2001
Job Sales Director NY Metro at Securonix
Industry Computer Software
Experience
Securonix  March 2015 - Present
ForeScout Technologies  December 2013 - February 2015
V-Key Inc   May 2013 - November 2013
AECOM Technology Corporation  September 2011 - May 2013
Passlogix (acquired by Oracle)   October 2009 - September 2011
Agiliance  December 2007 - September 2009
Waveset (Acquired by Sun Microsystems)   October 2001 - December 2007
SupportSoft   January 1999 - October 2001
Vantive  December 1996 - January 1999
Dun & Bradstreet Software  June 1995 - December 1996

Skills
Start-ups, Enterprise Software, CRM, Business Development, Solution Selling, SaaS, Strategy, Identity Management, Cloud Computing, Management, Sales Process, Leadership, Sales Operations, Salesforce.com, New Business Development, Security, Sales Management, Account Management, Selling, Go-to-market Strategy, Direct Sales, Professional Services, Sales, Strategic Partnerships, Software Industry, Consulting, Marketing, Partner Management

Education
Bentley University   1980 — 1982
BS, Business

Dean College   1977 — 1979
Associates, Business, Management

Oleg Elsoukov Oleg Elsoukov San Francisco Bay Area Details
Oleg Elsoukov's Supportsoft Experience 1999 - 2005
Job Staff Network Engineer at Equinix
Industry Information Technology and Services
Experience
Equinix  July 2012 - Present
Equinix  September 2009 - July 2012
SiRF   December 2005 - September 2009
supportsoft   1999 - 2005

Skills
Cloud Computing, Switching, Data Center, SaaS, Virtualization, Network Security, Networking, Wireless Networking, Routing, Cisco Nexus, TCP/IP, F5 BigIP, Firewalls, Cisco Technologies, ERP, WAN Optimisation, OSPF

Education
Peter the Great St.Petersburg Polytechnic University   1980 — 1986

Catherine Meehan Catherine Meehan San Francisco Bay Area Details
Catherine Meehan's Supportsoft Experience April 2000 - January 2005
Job Principal, CKM Consulting
Industry Computer Software
Experience
CKM Consulting   January 2010 - Present
SupportSoft   April 2000 - January 2005
Brio Technology  September 1997 - April 2000
SunGard Data Systems  January 1994 - April 1997
Apple Computer  1993 - 1994

Skills
Product Strategy, Product Management, SaaS, Enterprise Software, Go-to-market Strategy

Education
Dartmouth College   1989 — 1993
Bachelor's degree, Computer Science

Montgomery Blair Magnet HS   1985 — 1989

David Cleary David Cleary San Francisco Bay Area Details
David Cleary's Supportsoft Experience September 2004 - December 2004
Job Technical Writer at VMware
Industry Computer Software
Experience
Motorola Mobility  November 2013 - June 2014
VMware  September 2012 - July 2013
Motorola Mobile Devices  February 2010 - June 2011
Pacific Gas and Electric Company  February 2011 - May 2011
PG&E  2011 - 2011
Science Fiction Author   1987 - 2011
Arch Rock Corporation   June 2008 - October 2008
Silicon Navigator   February 2005 - April 2008
SupportSoft   September 2004 - December 2004
QuinStreet  February 2004 - August 2004

Skills
FrameMaker, HTML, SharePoint, Editing, Online Help, C++, Manuals, C, Windows, Integration, Project Planning, Publishing, Software Documentation, Copy Editing, Instructional Design, Databases, Technical Writing, E-Learning, Captivate, Content Management

Education
University of California, Davis   1995 — 1997
M.A., English with Creative Writing

University of Colorado Boulder   1984 — 1989
B.A., English, Math, Computer Science

James d'Eon James d'Eon Halifax, Canada Area Details
James d'Eon's Supportsoft Experience September 2004 - June 2009
Job Software Architect at Aptean
Industry Information Technology and Services
Experience
Aptean  August 2012 - Present
Consona  June 2009 - August 2012
SupportSoft   September 2004 - June 2009
Core Networks  September 2000 - September 2004
xwave  February 2000 - September 2000
Prior Data Sciences  June 1996 - February 2000
IBM Canada Ltd.  May 1993 - June 1996

Skills
Software Development, Agile Methodologies, Software Project..., Java Enterprise Edition, XML, Software Engineering, Java, Integration, Web Services, Requirements Analysis

Education
Technical University of Nova Scotia (now part of Dalhousie University)   1989 — 2003
Bachelor of Engineering, Electrical Engineering

Dalhousie University   1986 — 1989
Bachelor of Science, Mathematics

David Kimball David Kimball Washington D.C. Metro Area Details
David Kimball's Supportsoft Experience August 2006 - July 2009
Job Group Vice President, Federal Business Unit at SolarWinds
Industry Computer Software
Experience
SolarWinds  November 2014 - Present
SolarWinds  October 2010 - November 2014
Cenzic  July 2009 - October 2010
SupportSoft   August 2006 - July 2009
Intellitactics  October 2004 - July 2006
NetIQ  April 2001 - October 2004
Trend Micro, Inc  February 1998 - March 1999
Remedy Corporation - Now BMC   January 1996 - February 1998
Software Publishing   1988 - 1996

Skills
Solution Selling, Enterprise Software, Channel, SaaS, Salesforce.com, Strategy, Security, Sales Process, Cloud Computing, Sales Operations, Competitive Analysis, Product Marketing

Education
Ramapo College of New Jersey   1983 — 1985
BS, Management Info Systems\Marketing

Carey Burris, CPA Carey Burris, CPA San Francisco Bay Area Details
Carey Burris, CPA's Supportsoft Experience June 2008 - Present
Job Assistant Controller at SupportSoft
Industry Computer Software
Experience
SupportSoft   June 2008 - Present
SupportSoft Inc.  2008 - 2009
SupportSpft, Inc.   2008 - 2009
SupportSoft   2008 - 2009
support.com  2008 - 2009
Opsware  2005 - 2006

Education
California Polytechnic State University-San Luis Obispo   1989 — 1993
BS, Business - Accounting

Gordie MacKenzie Gordie MacKenzie Halifax, Canada Area Details
Gordie MacKenzie's Supportsoft Experience September 2004 - June 2009
Job Technical Consultant at Aptean
Industry Information Technology and Services
Experience
Aptean  August 2012 - Present
Consona Corporation  June 2009 - August 2012
SupportSoft   September 2004 - June 2009
Core Networks  November 2000 - September 2004

Skills
XML, Software Development, Web Services, Agile Methodologies, Enterprise Software, Integration, SaaS, SOA, Requirements Analysis, SQL, Microsoft SQL Server, Cloud Computing, Windows, Professional Services

Education
Dalhousie University   1990 — 1997
BMus

KVHS

Jay Hartman Jay Hartman Greater Denver Area Details
Jay Hartman's Supportsoft Experience Lead developerNeoEduJune 2007 - August 2008
Job Solutions Engineer at SupportSoft
Industry Information Technology and Services
Experience
SupportSoft   Lead developerNeoEduJune 2007 - August 2008
Poudre School District  December 2005 - June 2007

Education
College of Southern Nevada   1999 — 2000
Business Mgmt

Community College of Aurora   1996 — 1996
General Education

Henry (Guosheng) Huang Henry (Guosheng) Huang Austin, Texas Area Details
Henry (Guosheng) Huang's Supportsoft Experience 2004 - 2006
Job Computer Software Professional
Industry Computer Software
Experience
Dimensional Fund Advisors  November 2012 - Present
Symantec  August 2006 - October 2012
SupportSoft   2004 - 2006
Arbin Instruments  1999 - 2004

Skills
C++, Python, C#, SQL, Databases, Win32, STL, MFC, ATL COM, HTML, CSS, XML, jQuery, .NET, Django, TCP/IP, PostgreSQL, Oracle, SQL Server, Big Data, Greenplum, Kernel Programming, Software Development, Agile Methodologies, Distributed Systems, Enterprise Software, Win32 API

Education
Nankai University
Master, Computer and Information Sciences

Tsinghua University
Bachelor, Automation

Ornan Byrd Ornan Byrd San Antonio, Texas Area Details
Ornan Byrd's Supportsoft Experience March 2010 - April 2011
Job Information Technology Professional
Industry Information Technology and Services
Experience
Rackspace Hosting  January 2012 - Present
NerdyByrds   June 2011 - Present
First National Bank of Central Texas  March 2011 - June 2011
SupportSoft   March 2010 - April 2011
Dell  November 2008 - October 2009
Lindsey Contractors   January 2007 - January 2008
Altex Electronics   August 2005 - November 2006

Skills
Operating Systems, System Administration, Linux System..., Windows 7, Virtualization, Servers, Troubleshooting, VPN, Data Center, Network Administration, Networking, Windows System..., XML, Cloud Computing, Computer Hardware, Hardware, Project Management, Technical Support, Computer Proficiency, Microsoft Exchange, Windows XP Pro, VMware vSphere, VMware Workstation, Mobile Computing

Education
Texas State Technical College   2007 — 2008
Associate, level Studies in Network Administration

DeVry University

Tom Scalia Tom Scalia Greater Denver Area Details
Tom Scalia's Supportsoft Experience September 2008 - December 2012
Job Modern Web Design
Industry Information Technology and Services
Experience
SupportSoft   September 2008 - December 2012
Sun Microsystems  April 2007 - April 2008

Skills
Technical Support, Web Programmer, Active Directory, Microsoft SQL Server, TCP/IP, Network Administration, DNS, DHCP, Virtualization, Troubleshooting, Windows Server, Operating Systems, VMware, Network Security, Servers, Firewalls, VPN, Routers, ITIL, Windows 7, Linux, Cisco Technologies, IIS, Microsoft Exchange, Switches, XP

Education
Metropolitan State College of Denver   1999 — 2002
BS, Information Technology

Julie Gainey Julie Gainey San Francisco Bay Area Details
Julie Gainey's Supportsoft Experience July 2000 - August 2005
Job Accounting Manager
Industry Accounting
Experience
Kranz & Associates  May 2010 - June 2011
RoseRyan  November 2005 - March 2008
SupportSoft   July 2000 - August 2005
Ernst & Young  September 1997 - July 2000

Skills
Revenue Recognition, Account Reconciliation, Payroll, Auditing, General Ledger, Accounting

Education
Santa Clara University   1993 — 1997
Bachelor of Science in Commerce, Finance

CC Tsai CC Tsai San Francisco Bay Area Details
CC Tsai's Supportsoft Experience March 2001 - May 2005
Job Internet Entrepreneur
Industry Internet
Experience
NeoSand Corp.   March 2012 - Present
Asurion Mobile Application   December 2010 - March 2012
Kolarmy Global USA   March 2011 - November 2011
MyChinaBusiness.com   March 2010 - December 2010
Metison Technologies Corporation   July 2007 - March 2010
SupportSoft Inc.  July 2005 - July 2007
SupportSoft   March 2001 - May 2005
Oracle  September 1999 - March 2001
Oracle  July 1997 - August 1999

Education
University of California, Berkeley   1995 — 1997
Master of Engineering (M.Eng.), Civil Engin & Haas Business Management

Stanford University   1994 — 1995
Master of Science (M.S.), Engineering Econ System

Massachusetts Institute of Technology   1993 — 1994
Master of Science (M.S.), Civil Engineering & Sloan Management

National Taiwan University   1988 — 1992
Bachelor's degree, Civil Engineering