Experience
Lancer Skincare  November 2013 - Present
Lancer Skincare  June 2013 - Present
Loyola Marymount University  August 2009 - May 2013
MotorMouthMedia  August 2012 - December 2012
SupportSpace, Ltd.   July 2012 - August 2012
ArtSmart, Loyola Marymount University   August 2011 - December 2011
CBS Interactive  June 2010 - August 2010
Foothills Swim and Tennis Club   September 2007 - December 2007
Coremetrics, Inc  June 2007 - August 2007

Skills
Social Media, Blogging, Social Media Marketing, Editing, Marketing, Social Networking, Press Releases, Microsoft Office, Public Relations, PowerPoint, Photography, Graphic Design, Copy Editing, Copywriting, Retail Marketing, Beauty Industry, Fluent in Adobe..., Fluent in Corel Painter, Conversational Spanish, Facebook, Mac, Pinterest, Event Planning, Tumblr, Dreamweaver, Advertising, Community Outreach, Fashion, Creative Writing, Research

Education
Loyola Marymount University   2009 — 2013
Bachelor of Communication Studies, Minor in Fine Arts

MENLO-ATHERTON HIGH SCHOOL   2005 — 2009

UCLA Extension
Industrial and Physical Pharmacy and Cosmetic Sciences

Experience
398.2 Consulting   July 2013 - Present
SupportSpace, Ltd.   March 2011 - July 2013
SUPERVALU  2010 - 2011

Skills
Competitive Analysis, Process Improvement, Team Building, Project Management, Customer Satisfaction, Customer Service, Cross-functional Team..., Retail, Product Development, Sales Management, CRM, Product Management, Management, Business Development, Strategy, Team Leadership, Strategic Partnerships, Start-ups, Forecasting, Project Planning, Salesforce.com, Vendor Management

Education
St. Cloud State University - Herberger Business School   2002 — 2006
Bachelors, Marketing

Experience
Bare Escentuals  September 2014 - Present
Bare Escentuals  September 2013 - Present
SupportSpace, Ltd.   May 2011 - July 2013
SupportSpace, Ltd.•First point of contact for all incoming calls from customers and associates •Co   February 2010 - May 2011
SupportSpace, Ltd.•First point of contact for all incoming calls from customers and associates •Co   November 2009 - February 2010
Equinox  February 2008 - June 2008
Nordstrom  February 2007 - January 2008

Skills
Customer Service, Sales, Microsoft Office, Customer Satisfaction, Inventory Management, Microsoft Excel, Outlook, Team Leadership, PowerPoint, Microsoft Word, Team Building, OS X, Windows 7, Computer Hardware, Troubleshooting, Windows, Call Centers, Leadership, Software Documentation, Quality Assurance, Salesforce.com, Management, CRM, Process Improvement

Education
Skyline College   2010 — 2012
Associate of Science (AS), Cosmetology/Cosmetologist, General

Experience
Cengage Learning  May 2013 - Present
Cengage Learning  May 2012 - May 2013
SupportSpace, Ltd.   January 2012 - May 2012
Not Alone   March 2007 - December 2011

Skills
Adobe Audition, Photoshop, Captivate, Soundbooth, Writing, Editing, Learning Management, Content Management, Web Content Management, Web Content Production, Technical Training, Audio Editing, Content Development, Ice Cream, Internet Communications, Publishing, Social Media, Content Strategy, Copy Editing, E-Learning, Social Media Marketing

Education
Middle Tennessee State University   2005 — 2007
Bachelor of Arts, English

Experience
Jiff, Inc.   August 2015 - Present
Sidecar Technologies  August 2014 - August 2015
Milestone Technologies  December 2012 - August 2014
SupportSpace, Ltd.   August 2011 - September 2012
Epicor Software Corp  May 2011 - August 2011
Activant Solutions  July 2005 - May 2011
Comcast Cable  January 2003 - July 2005
TCI Cable  2001 - 2003

Skills
Team Building, Call Center, Troubleshooting, Customer Service, Process Improvement, Skill Based Routing, Technical Support, Project Implementation, Crowdsourcing, Outsourcing, Operations Management, Community Management, Project Management, Career Development, SaaS, Strategic Planning, Onboarding, Organizational..., Training, Customer Experience, Call Centers, Management, Salesforce.com, Software Documentation, Telecommunications, Customer Satisfaction, Integration, Service Delivery, Networking, Enterprise Software, Quality Assurance, Time Management, Strategy, Leadership, Recruiting, Performance Management, Human Resources, CRM, Coaching, Team Leadership, Vendor Management, Professional Services, Cross-functional Team..., Program Management, Business Process, Forecasting, Business Analysis, Team Management, Analytics, Product Management

Education
Golden Gate University   2009 — 2010
BBA, Business, 3.8

Medaille College   1987 — 1992
Communication, Social Sciences

Experience
Software Company  September 2014 - Present
USPTO  June 2013 - August 2013
SupportSpace, Ltd.   August 2011 - August 2013
Centers for Disease Control and Prevention  August 2012 - December 2012
Best Buy  May 2009 - October 2011

Skills
Customer Service, Patent Law, Drafting patent..., Licensing Negotiations, Patent Searching, Trademarks, Microsoft Office, Intellectual Property..., Microsoft Excel, PowerPoint, Leadership, Patent Litigation, Research, Facebook, Social Media, Public Speaking, Sales, Event Planning, Patent Prosecution

Education
Georgia State University College of Law   2011 — 2014
Juris Doctor

University of Georgia   2004 — 2008
Bachelor of Science, Bachelor of Arts, Biology, Religion

Experience
CVS Health  November 2004 - Present
SupportSpace, Ltd.   June 2008 - October 2010
CVS Caremark Corporation  April 2004 - November 2004
Target  May 2000 - April 2004
Target Stores  March 1998 - May 2000
Target  December 1996 - March 1998

Skills
Retail, Merchandising, Customer Service, Management, Team Leadership, Inventory Management, Sales Management, Training, Team Building, Sales, Coaching, Customer Satisfaction, Recruiting, Process Improvement, Cross-functional Team..., Strategic Planning, Inventory Control, Loss Prevention, Store Management, Leadership, Hiring, P&L, Profit, Interviews, Human Resources, Visual Merchandising, Employee Training, Store Operations, Driving Results, Time Management, Planograms, Customer Experience, Retail Sales, Sales Operations, Forecasting, Performance Management, Mentoring, Microsoft Office, Succession Planning, People Development

Education
Davenport University

Experience
Gold's Gym  July 2015 - Present
Lincoln Property Company  August 2014 - May 2015
Generational Equity, LLC  May 2014 - August 2014
HCL Technologies  April 2014 - May 2014
Field Nation  October 2010 - May 2014
Tech Force, LLC.   September 2013 - February 2014
Epoch Universal, Inc.   September 2013 - October 2013
SupportSpace, Ltd.   January 2012 - January 2013
Support.com  September 2008 - February 2010
Dell  September 2006 - September 2008

Skills
Information Technology, Field Service..., Computer Repair, Computer Network..., Computer Hardware..., Computer Hardware..., POS, IP PBX, Telecommunications..., Laptops, Wireless Networking, Technical Support, Troubleshooting, Software Installation, Networking, Hardware, Help Desk Support, Active Directory, Routers, Windows 7, Servers, Microsoft Exchange, System Deployment, Printers, Leadership, Customer Service, Firewalls, VoIP, HP, Microsoft Office, VPN, Switches

Education
National Education Center   1991 — 1993
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician

Kilgore College   1990 — 1991
Associate of Arts and Sciences (A.A.S.), Computer Engineering

Experience
Homejoy  July 2013 - Present
SupportSpace, Ltd.   February 2012 - March 2013
Year Up  March 2011 - February 2012
eBay  August 2011 - January 2012
Picture People  October 2010 - March 2011
El Rancho Inn   June 2007 - August 2007

Skills
Project Management, Microsoft Office, Windows 7, Editing, Google Docs, Technical Support, Social Media, Salesforce.com, Access, Public Speaking, Translation, Human Resources, Background Checks, Microsoft Excel, Outlook, Sales

Education
Year Up Bay Area   2011 — 2012
CNIT 103, 104 & 105, Business Communication

City College of San Francisco   2008 — 2011
Computer Networking and Information technology

University of Ave Maria   2009 — 2009
General Ed, English, Science, History, Introduction to Religion

Experience
Ageo Tech LLC   January 2005 - Present
American Institute  December 2013 - February 2014
American International College  February 2013 - May 2013
SupportSpace, Ltd.   October 2010 - December 2011

Skills
Help Desk Support, Networking Strategy, Information Technology, Computer Repair, Network Security, Network Administration, Management, Client-focused, Web Design, Train Staff, Training Facilitation, System Deployment, Wireless Networking, Technical Support, Windows, Security, Hardware, Software Installation

Education
Capella University   2010 — 2012
Master's degree, Information Technology, 4.0

University of Massachusetts Lowell   2007 — 2009
Bachelor's degree, Information Technology, 3.736

American International College   1999 — 2004
Bachelor's degree, Political Science and Government

Experience
Sparkcentral  September 2015 - Present
LUZ, Inc.   October 2013 - September 2015
SupportSpace, Ltd.   December 2012 - July 2013
50 Below  November 2009 - November 2012
50 Below  July 2009 - November 2009

Skills
Microsoft CRM, Microsoft Dynamics, Microsoft Excel, Business Analysis, Requirements Analysis, Agile Methodologies, User Documentation, Software Documentation, Training, Written Communication, ExactTarget, People Skills, Organization, Microsoft Office, Time Management, Outlook, Microsoft Word, Analytic Thinker, Business Intelligence, Salesforce.com..., Apex Programming, Call Centers, SQL, Process Automation, Storytelling, Process Analysis, Marketing Automation, Management, Sales Process, Team Leadership, CRM, Troubleshooting, Email Marketing, Integration

Education
University of Minnesota-Duluth   2006 — 2009
Bachelor of Business Administration (B.B.A.), Organizational Management, 3.797

Mesabi Range Community and Technical College   2004 — 2006
Associate of Arts (A.A.), General Studies, 4.0

VHS

Experience
Computer Network Consultants, LLC.   April 2014 - Present
Computer Network Consultants, LLC.   January 2012 - March 2013
Jones Walker LLP  March 2013 - April 2014
Family Business in Korea   August 2009 - November 2012
SupportSpace, Ltd.   October 2011 - September 2012
Geek Squad  December 2005 - August 2009
Best Buy  December 2005 - June 2006

Skills
Microsoft Office, Microsoft Servers, Server 2000-2008, VMware, VMware Server, VMware Workstation, Windows 7, Windows XP Pro, Network Administration, Server Administration, Backup Exec, Appassure Replay, Rackspace Cloud, Remote Troubleshooting, Internet Troubleshooting, Apple Certified, iOS, iPad, iPhone Support, Android, Blackberry, Wireless Networking, Windows Vista

Education
Louisiana State University   2005 — 2008

Slidell High School   2002 — 2005

Experience
Millennial Media  August 2011 - Present
Lunar Solis Corp   August 2013 - Present
SupportSpace, Ltd.   January 2010 - September 2011
Galley Creative Group  March 2011 - July 2011
Drexler  2011 - 2011
Maryland Institute College of Art  December 2008 - December 2010
Geek Squad  May 2004 - July 2010

Skills
Social Media, Mac, Windows, Web Design, Photoshop

Education
The Maryland Institute College of Art   2005 — 2009
BFA, Graphic Design

Experience
Chet Wehe Photography   June 2009 - Present
Chet Wehe Support   2011 - 2013
SupportSpace, Ltd.   December 2009 - January 2012
Castro Valley Unified School District  August 2009 - June 2011

Skills
Microsoft Office, Mac OS X, Customer Service, Photoshop, Computer Repair, Windows 7, Mac, Troubleshooting, Social Media, Windows, Microsoft Excel, Computer Hardware, Computer Maintenance, OS X, Photography, Digital Photography, Software Installation, XP, Printers, Project Management, PowerPoint, Editing, Technical Support, System Administration, Adobe Creative Suite, Video Editing, Video Production, Outlook, Microsoft Word, Wireless Networking, Operating Systems, Camera, Mac OS, HTML, Windows XP

Education
Las Positas College   2011 — 2011
AS, Computer Science

Castro Valley High School   2005 — 2009
Diploma, High School

Experience
RPI Consultants  February 2014 - Present
Perceptive Software  December 2010 - February 2014
SupportSpace, Ltd.   May 2010 - January 2012
Perceptive Software  January 2011 - December 2011
Geek Squad  August 2007 - January 2011

Skills
Programming (.NET,..., Microsoft Office, Windows Server, Computer Repair, SQL Server, Linux, Troubleshooting, Technical Writing, Requirements Analysis, Customer Service, PeopleSoft, Lawson General Ledger, Microsoft Dynamics ERP, JavaScript, Software Implementation, Project Planning, Project Management, Accounting, Image Capture, OCR, Image Processing, Management, Servers, MS Project, Enterprise Content..., Microsoft SQL Server, Databases, IIS, HTML, Professional Services, VBScript, Business Analysis, Oracle, Business Process, Agile Methodologies, SQL, Customer Satisfaction, Exceeding Expectations, Software Installation, Document Imaging, ERP, Leadership, Technical Support, Enterprise Software, Computer Hardware, Training, SaaS, Recruiting, Integration, Help Desk Support

Education
Kansas State University   2006 — 2010
Bachelor of Science, Business Administration, Management Information Systems

Kansas State University   2006 — 2010
Bachelor of Science (B.S.), Management Information Systems

Experience
Apple  2014 - Present
Green Screen Tech   2007 - 2014
SupportSpace, Ltd.   2012 - 2013
Movie Gallery  2009 - 2010

Education
Georgia State University   2011 — 2015
Bachelor of Science (B.S.), German

Georgia State University   2011 — 2015
Bachelor of Business Administration (B.B.A.), Computer Information Systems

Dalton State College   2009 — 2011
Associate's degree, Sociology

Experience
TSA  January 2015 - Present
SupportSpace, Ltd.   May 2011 - July 2013
OnTrac  April 2011 - February 2012

Skills
Customer Service, Microsoft Office, Microsoft Excel, Time Management, Outlook, Windows, System Administration, Software Documentation, Access, Management, Team Leadership

Education
Skyline College
Associate of Arts (AA), Administration of Justice

Experience
Government Works, Inc. contracted to Hewlett-Packard   March 2015 - Present
Insight Global contracted to Grifols NA   October 2014 - March 2015
Experis contracted to WJ Global   May 2014 - September 2014
HCL Technologies  April 2012 - May 2014
SupportSpace, Ltd.   February 2012 - October 2013
LB&B Associates Inc  August 2003 - December 2011
Lowe's Home Improvement  February 2002 - August 2003
Ryder Integrated Logistics  August 1992 - January 2000
US Army  1979 - 1986

Skills
Troubleshooting, Active Directory, Technical Support, Customer Service, Microsoft Office, Windows, Computer Hardware, Windows 7, Access, Help Desk Support, Team Leadership, Management, System Administration, Outlook, Software Installation, Hardware, Software Documentation, Network Administration, Microsoft Excel, Change Management, Network Security, OS X, Microsoft Word, Servers, Operations Management, Analysis, Process Scheduler, PowerPoint

Education
MyComputerCareer.com   2011 — 2012
Microsoft Certification, IT Professional

University of Phoenix   2004 — 2006
Bachelor of Science, Business Management

Experience
Simplex Isolation Systems   July 2014 - Present
SupportSpace, Ltd.   April 2012 - July 2013
Intel Corporation  August 2011 - April 2012
Hotel Extended Studio   May 2010 - July 2011

Skills
Computer Repair, Computer Hardware, Manufacturing..., Electronics..., Electronic Engineering, Motherboards, PLC, Troubleshooting, Electrical..., AC/DC, Technology, Digital Electronics, Microprocessors, Semiconductors, System Control, Circuit Design, Schematic, Electronics

Education
ITT Technical Institute-San Bernardino   2014 — 2015
Associate's Degree, Networking Systems Administration, A

ITT Technical Institute-San Bernardino   2009 — 2011
Associate of Science (A.S.), Computer and Electronic Engineering Technology

Experience
SupportSpace, Ltd.   2012 - Present
Elgia, Inc.   November 2011 - December 2012
Papa John's International  November 2010 - November 2011
Georgia State University  November 2008 - September 2010

Skills
Computer Repair, Public Speaking, Conflict Resolution, HTML, JavaScript, Antivirus, Data Recovery, Customer Service

Education
Georgia State University   2006 — 2010
BA, Political Science and Government

Experience
Chick-fil-A-Corporate  April 2014 - May 2014
Carter's OshKosh B'gosh   March 2014 - April 2014
Rollins, Inc.   August 2013 - January 2014
SupportSpace, Ltd.   May 2012 - August 2012

Skills
CompTIA A+ Certification, Operating Systems, Windows, Networking, Microsoft Word, Microsoft Excel, Microsoft Exchange, Mobile Communications, Mobile Devices, Help Desk Support, Virus Removal, Remote Access, Remote User Support, Windows 7, Windows XP Pro, iOS, Apple OS, Android, iPad, iPhone Support, Printers, Wireless, Databases, Data Entry, Communication Skills, Typing, Internet Explorer, Mobile Internet, AS400 system, Solution Focused, Microsoft Operating..., Outlook, Telecommunications..., Telecommunications..., Telephone Skills, Direct Sales, Sales, Spreadsheets, Flyers, Quick Thinker, Learn New Software..., ActiveSync, Energetic team player, Self-confidence, Highly motivated..., Multi-tasking Skills, Friendly Personality, Positive Energy, Highly Reliable, Creative Problem Solving

Education
Atlanta Metropolitan College   2013 — 2016
Current student, Information Technology

Year Up Atlanta   2013 — 2014
Information Technology, Computer Science

Interactive College of Technology-Chamblee   2011 — 2012
A+ Certification, Computer Science

Experience
ista North America  September 2013 - Present
adeLAKUN Studios   March 2008 - Present
SupportSpace, Ltd.   November 2011 - December 2012
Voobon Ventures   2011 - 2012
Ryla Teleservices, AT&T   June 2010 - October 2011
Dukes & Dukes Technologies   June 2008 - October 2009
Micro Center  August 2007 - November 2008
Metro Transcribing   May 2006 - July 2008
Family Dermatology  March 2005 - April 2006
West Cobb Limousines   March 2004 - October 2005

Skills
SQL, CSS, HTML, XML, VBScript, VB.NET, Visual Studio, MySQL, IIS, Visio, Expression Blend, JavaScript, SDLC, Microsoft SQL Server, ASP.NET, Databases, Windows Server, C#, .NET, PHP, Operating Systems, Java, Visual Basic, Testing, Integration

Education
Kennesaw State University   2000 — 2005
Information Systems, Bachelor of Science

Experience
Supercell  January 2015 - Present
SupportSpace, Ltd.   January 2012 - July 2013
Telecare Corporation  July 2007 - August 2011
V & M Restoration   October 2005 - June 2007
The Hartford  September 2003 - April 2005

Skills
Customer Service, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Lotus Notes, Administrative..., Insurance, Human Resources, Data Entry, Sales, Office Management, Access, Payroll, QuickBooks, Training, Visio, Management, Event Planning, Accounts Receivable, Administrative..., Budgets, Project Planning

Education
Grambling State University   1997 — 2002
BS, Business Management

Experience
Kentik   October 2014 - Present
Packet Design Inc., now Packet Design LLC   February 2012 - February 2014
SupportSpace, Ltd.   January 2011 - June 2011
ExtraHop Networks  January 2010 - January 2011
Teneros, now Ongoing Operations   January 2008 - January 2010
SurfControl, now Websense   February 2006 - January 2008
ManageSoft, now Flexera   March 2005 - February 2006
OPNET Technologies, now Riverbed   October 2002 - March 2005
NetScout Systems, Inc.   August 1996 - April 2002
Cabletron Systems  May 1995 - July 1996

Skills
SaaS, Enterprise Software, Strategic Partnerships, Start-ups, Sales, Selling, Security, Sales Operations, Cloud Computing, Account Management, Leadership, Management, Solution Selling, Salesforce.com, New Business Development, Data Center, Storage, Networking, Channel, Direct Sales, Sales Management, Lead Generation, Telecommunications, Network Security, Virtualization, Integration, Product Marketing, Strategic Planning, Team Leadership, Coaching, Project Planning, Sales Presentations, Presentations, Inspiration, OEM, Complex Sales, Contract Negotiations, Consultative Selling, Negotiation, Customer Relations, Team Building, Marketing Strategy, Contract Negotiation, Competitive Analysis, Hardware, Planning, Problem Solving, Training, Start Ups, Channel Partners

Education
Bentley College   1992 — 1994
BS

The University of Texas at Austin   1988 — 1991

Foothill College

Experience
Virtual IT   March 2014 - Present
Virtual IT   September 2013 - January 2014
SupportSpace, Ltd.   July 2012 - September 2013
Treasure Valley IT   December 2011 - July 2012
INTRUST IT   March 2010 - December 2011
Hewlett-Packard  2008 - 2010
Hewlett-Packard  2007 - 2008
Crowne One Network, Inc.   April 2005 - February 2007

Skills
Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, WEP, WPA, Lotus Notes, VirtualBox, NTFS, Ping, Video Cards, Hard Drives, Processors, GPU, Network Cards, Motherboards, Windows Server 2003, RAM, SATA, SSD, Windows 7, Windows Server 2008, Windows XP Professional, Storage Area Networks, Remote Troubleshooting, Citrix, Office 2010, Windows Server, Troubleshooting, Workstations, Microsoft Exchange, Windows XP

Education
Boise State University

Treasure Valley Community College

Experience
The University of North Carolina at Greensboro (UNCG)   August 2015 - Present
Apple  April 2015 - Present
UNC Greensboro  October 2013 - August 2014
Guilford County Schools  August 2013 - May 2014
UNCG Graduate Student Association   August 2013 - May 2014
SupportSpace, Ltd.   July 2011 - May 2014
Guilford County Schools  October 2011 - June 2013
UNCG College Republicans   April 2010 - April 2011
UNC Association of Student Governments  November 2007 - April 2010

Skills
Spanish, Public Speaking, Event Management, Research, Time Management, Team Building, Teaching, Student Affairs, Community Outreach, Project Planning, Higher Education, Tutoring, Social Networking, Event Planning, Program Development, Microsoft Office

Education
University of North Carolina at Greensboro   2007 — 2011
Spanish, Spanish with K-12 teaching licensure

Elon University   2006 — 2007

Experience
Microsoft  July 2015 - Present
Microsoft  September 2014 - June 2015
Protective Life  August 2014 - February 2015
Med+Pass Health   August 2014 - December 2014
UA Office Of Information Technology  August 2013 - September 2014
Protective Life  May 2014 - August 2014
Fedex Office, The University of Alabama MIS Program   January 2014 - April 2014
PC-FIX   November 2006 - January 2014
SupportSpace, Ltd.   November 2007 - July 2013
Microsoft AnswerDesk   August 2011 - May 2012

Skills
Web Development, PHP, Web Design, Microsoft Office, Java, Windows, Strategic Planning, Customer Service, System Administration, Troubleshooting, Microsoft Excel, Computer Hardware, Active Directory, Mac OS X, JavaScript, OS X, Microsoft Exchange, Technical Support, Hardware, Networking, Windows 7, Project Management, Security, Visio, SQL, Windows XP, SharePoint, Windows Server, Microsoft SQL Server, Network Administration, HTML, Operating Systems, Databases, Access, Network Security, Software Installation, Linux, Servers, Visual Basic, CSS, Virtualization, Visual Studio, Remote Desktop, Computer Repair, Android, Integration, C#, A+ Certified, iOS, TCP/IP

Education
University of Alabama   2012 — 2015
Bachelor's degree, Management Information Systems, General

George C Wallace State Community College-Hanceville   2010 — 2012
Associate's degree, General Studies

Experience
Catawba Valley Community College  May 2015 - Present
IT student   January 2015 - Present
Cyberkids Robotics   January 2015 - April 2015
Catawba Valley Community College  May 2014 - December 2014
Appen  January 2012 - December 2014
Freelance Writer & Web Designer   November 2009 - December 2013
SupportSpace, Ltd.   January 2011 - June 2013
Century 21 American Homes  January 2009 - April 2010
Alexander Correctional Institution   December 2003 - December 2009
Keller Williams Realty  August 2007 - December 2008

Skills
Freelance Writing, Copywriting, Online Journalism, Journalism, Creative Nonfiction..., Technical Writing, Columnist, Creative Writing, Ghostwriting, Blogging, SEO copywriting, SEO, Marketing Communications, Marketing, Social Media, Social Networking, Twitter, Blogger, WordPress, Web Design, Graphic Design, HTML, Freelance Graphics, Website Development, Website Building, Internet Services, Information Technology, Internet Security, Computer Security, Information Security, Computer Science, Computer Instruction, Technical Support, Computer Repair, Computer Proficiency, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Telephone Skills, Real Estate, Sales, Home, Selling, Negotiation, First Time Buyers

Education
Catawba Valley Community College   2013 — 2015
Associate’s Degree, Web/Internet Technology; Computer and Information Systems Security/Information Assurance

Appalachian State University   2000 — 2003
Sociology & Criminal Justice

J.Y. Monk School of Real Estate
North Carolina Real Estate Broker's License

Experience
Los Angeles Unified School District  April 2014 - Present
SupportSpace, Ltd.   June 2010 - Present
Los Angeles Unified School District  September 2013 - April 2014
Los Angeles Unified School District  October 2012 - February 2014
Time Warner Cable  November 2009 - November 2011
Myspace  May 2007 - February 2009
U.S. Department of Homeland Security   September 2002 - May 2007
ATT Broadband  June 2000 - May 2002
AT&T  February 1998 - June 2000

Skills
HTML, Troubleshooting, Microsoft Office, Photoshop, Cisco, Windows, Linux, Routers, JavaScript, Java, SQL Server, PHP, Desktop Support, TCP/IP, A+ Certified, Flash, XP, C++, Network Security, Computer Hardware, Visual Studio, Customer Relations, Telecommunications, Active Directory, Cable Television, HTML 5, CSS, DNS, Network Administration, VPN, System Administration, Windows Server, DHCP, Dreamweaver, Windows 7, Wireless Networking, VMware, Operating Systems, Web Design, Security, MySQL, Microsoft Exchange, Networking, Software Installation, Data Center, Servers, Technical Support, Windows XP, Software Documentation

Education
West Los Angeles College   2010 — 2013
Associate of Science Computer Network & Security Mgmnt, Computer Network & Security Mgmnt, 3.8

West Los Angeles College   2010 — 2014
Associate of Arts Computer Science, Information Technology, 3.5

Oxford Institute of Technology   2006 — 2007
Technical Certificates, Information Technology, 4.0

Santa Monica College   2003 — 2010
Associate of Science (A.S.) in progress, Computer Science, 3.5

California State University-Dominguez Hills
Bachelor of Applied Science (BASc), Computer Science

Experience
Indiana University School of Medicine  March 2015 - Present
Hewlett-Packard  June 2014 - March 2015
Supreme Technical Support   June 2012 - May 2014
SupportSpace, Ltd.   November 2010 - May 2012

Skills
Network Security, Security, Computer Security, Information Security, Network Administration, TCP/IP, Cisco Technologies, Troubleshooting, Laptops, Windows 7, XP, Printers, Windows Server, Windows, Citrix, Computer Hardware, Operating Systems, Help Desk Support, Windows XP, OS X, Technical Support, Networking, Software Installation, Servers, Active Directory, VPN, System Administration, Microsoft Office, VMware, Switches, Routers, System Deployment, SQL, Linux, Hardware, Firewalls, Wireless Networking, DHCP, DNS, Computer Repair, Disaster Recovery, Microsoft SQL Server, HTML, Databases

Education
Kennesaw State University   2015 — 2016
Master's Degree, Information Technology

Southern Polytechnic State University   2012 — 2014
Bachelor's Degree, Information Technology, Graduate

Chattahoochee Technical College   2008 — 2011
Associate of Science (AS), Network and System Administration/Administrator

Experience
Prototype IT  April 2014 - Present
Sprint  March 2013 - April 2014
Check Point Software Technologies  January 2013 - March 2013
SupportSpace, Ltd.   April 2012 - March 2013
COPsync, Inc.   May 2011 - March 2012
Verizon Wireless  December 2008 - May 2011

Skills
Wireless Networking, Sales Operations, Cellular Communications, Remote Desktop, Software Support, Highly detail oriented, Project Management, Sales Management, Hands-on Training, Software Sales..., Computers, Wireless Security, Windows & Mac operating..., Remote Administration, SharePoint, Microsoft Office, Multi Platform, Strong Written and..., Customer Oriented, Technical Support, Account Management, Sales, Direct Sales

Education
MyComputerCareer.com   2013 — 2014
Cisco R&S CCNA Certification, Network Administration

North Central Texas College   2006 — 2008
Business Administration and Management, General

Marcus High School   2001 — 2005
High School, General Studies

Experience
LinkedIn  March 2015 - June 2015
Astreya  August 2014 - November 2014
SMCI  February 2014 - August 2014
SupportSpace, Ltd.   June 2011 - October 2013
Murphy, McKay & Associates   November 2010 - February 2011
Global Resources Ltd. @ Chase Bank   June 2009 - July 2009
Union of Medical Providers   April 2009 - July 2009
CompuCom  January 2009 - April 2009
IDG Global Solutions : InfoWorld   July 2008 - November 2008
CompuCom  January 2008 - May 2008

Skills
Windows, Macintosh, Customer Satisfaction, Help Desk Support, Software Installation, Networking, Unix, Windows Server, XP, Technical Support, Windows 7, Windows Vista, Mac, Troubleshooting, Remote Desktop, Laptops, Printers, VoIP, Solaris, Databases, Computer Repair, SAN, Computer Hardware, Windows XP, Wireless Networking, Operating Systems, Hardware, Active Directory, Network Administration, Information Technology

Education
San Diego State University-California State University   1994 — 1998
Information Decision Systems, Information Decision Systems

San Diego State University-California State University   1994 — 1997
Pre-Bachelors, Information Decision Systems

Los Gatos High School   1991 — 1994
High School, TV Video, CadCam, Math, Frisbee, General Education

Experience
RJ Mays Consulting Inc.   June 2013 - Present
Simply Mac - Apple Specialist  March 2015 - Present
Global Financial Group Ltd   August 2014 - May 2015
Apple  June 2013 - September 2013
SupportSpace, Ltd.   August 2012 - April 2013
Florida A&M University  September 2010 - April 2012

Skills
Research, Teamwork, Community Outreach, Higher Education, Public Speaking, Teaching, Pro Engineer, Autodesk Software, Matlab, AutoCAD, Solidworks, C++, Java, Writing, Blogger, Photoshop, Editing, WebOS, iOS, iWork, Microsoft Office, Social Media, Customer Service, Windows, HTML, Organizational..., C, Access

Education
Bethel School of Ministry   2013 — 2015
Worship Arts, New Testament Theology

Florida A&M University   2010 — 2012
Mechanical Engineering

Frederick Douglass High School   2006 — 2010

Experience
Donna M. Jones - State Farm Agent   June 2015 - Present
Blend Technology Services   January 2010 - Present
Office Depot  September 2012 - June 2015
SupportSpace, Ltd.   November 2012 - May 2013
Best Buy  September 2011 - September 2012
Sales Edge of VA   February 2011 - September 2011
AutoZone  April 2010 - October 2010
Tennessee Temple University  March 2007 - March 2010

Skills
Sales, Sales Management, Customer Service, Customer Satisfaction, Social Networking, Computer Hardware, Windows, Retail, Merchandising, Social Media, Network Administration, Computer Repair, Social Media Marketing, Team Management, Auto Insurance, Life Insurance, Homeowner's Insurance, Umbrella Insurance, Health Insurance, Fixed Annuities, Windows 8, Windows 7, Windows Vista, Windows XP Pro, Mac OS, Mac, Linux Desktop, Ubuntu, Computer Proficiency, Web Design, Visual Merchandising, Virus Removal, Wireless Networking, Time & Attendance, Committed to...

Education
Forsyth Technical Community College   2013 — 2015
Associate of Arts (AA), Business, 3.7

Tennessee Temple University   2007 — 2008
No Degree Earned, Studied Information Systems

Experience
SupportSpace, Ltd.   August 2011 - October 2013
SupportSpace, Ltd.   August 2011 - August 2012
LiveOps PAC   2009 - July 2011
LiveOps, Inc.   2006 - July 2011

Skills
Crowdsourcing, Litigation, Contract Negotiation, Corporate Governance, Strategy, Risk Management, Dispute Resolution, Public Policy, Public Relations, Public Speaking, Lobbying, Start-ups, Venture Capital, SaaS, Corporate Law, Entrepreneurship, Business Development, Outsourcing, Enterprise Software, Mergers & Acquisitions, Leadership, Management

Education
Loyola Law School, Los Angeles
J.D., Law

Experience
Revitalize Integrated Body Systems   July 2014 - Present
Revitalize Integrated Body Systems   July 2014 - Present
Alpine Mechanical Service Company Inc   October 2011 - Present
Nor Cal Surf Shops   August 2008 - September 2011
SupportSpace, Ltd.   March 2008 - August 2008
B&N Industries  June 2005 - August 2008
Gold's Gym  January 2004 - January 2005

Skills
Invoicing, QuickBooks, Accounts Receivable, Accounts Payable, Outlook, Account Reconciliation, Management, Microsoft Excel, Microsoft Word, Payroll, Accounting, Microsoft Publisher, Ten Key, Data Entry, Customer Service, Train Staff, Bookkeeping, Proofreading

Education
Foothill College   1999 — 2002
Associate of Arts (AA)

Aragon High School   1996 — 1999

Experience
Putnam Automotive Group   April 2014 - Present
SupportSpace, Ltd.   March 2010 - July 2013
Tourneau  November 2008 - November 2009

Skills
Microsoft Excel, PowerPoint, Multi-tasked, Work Under Minimal..., Team-oriented, Goal Oriented, Audit Reports, Report Writing, Teamwork, Troubleshooting, Data Analysis, Customer Satisfaction, Training, Analysis, Software Documentation, Computer Hardware, Facebook, Salesforce.com, Customer Experience, Time Management, Sales, OS X, Quality Assurance, Data Entry, Social Networking, Customer Service, Outlook, Windows 7, Team Leadership, Leadership, Microsoft Office, Windows

Education
Skyline College   2007 — 2009

Arizona State University   2005 — 2006

Experience
Sigma Phi Epsilon  December 2010 - Present
California State University Sacramento Police Department   July 2010 - Present
SupportSpace, Ltd.   May 2010 - January 2011

Education
California State University-Sacramento   2008 — 2012
Criminal Justice, Investigations

Junipero Serra High School   2004 — 2008

Experience
EZ Trading Computers   October 2014 - Present
Roof Technologies, LLC   July 2012 - February 2014
SupportSpace, Ltd.   2010 - 2012
The Answer Group / Teleperformance   August 2008 - June 2010

Skills
Virus Removal, Windows, Windows Server, Help Desk Support, QuickBooks, Printers, Microsoft Office, Problem Solving, Wireless Networking, Network Security, Network Administration, Document Drafting, Document Management, Computer Repair, WiFi, Internet Troubleshooting, Malware Analysis, Active Directory, Microsoft Exchange, Human Resources, Bookkeeping, Software Installation, Technical Support, Troubleshooting, Wireless

Education
Keiser University-Ft Lauderdale   2006 — 2009
Associate's Degree, Computer Networking & Security Management

Experience
RBA, Inc.   May 2012 - Present
Red Chair Solutions   July 2011 - April 2012
Minnesota State University  September 2009 - December 2011
Minnesota State University Moorhead - IT   February 2011 - July 2011
SupportSpace, Ltd.   April 2010 - February 2011
Minnesota State University Moorhead  January 2010 - September 2010
Compucon  June 2008 - August 2008
Walgreen's  January 2006 - June 2008

Skills
C#, .NET, MVC, JavaScript, Entity Framework, Web Applications, ASP.NET, HTML 5, HTML, C++, Java, Ninject, PHP, Visual Studio, IIS, Web Services, Microsoft SQL Server, Android, SQL, Databases, jQuery, Algorithm Design, AJAX, Software Engineering, CSS, Web Development, Programming, OOP, Software Development, T-SQL, WCF, Python, XNA, ASP.NET AJAX, JSON, OData, Windows, Visio, Visual C#, TFS, HTML5, Powershell, Custom Web Parts, Database Design, ASP.NET MVC, Mentoring, VB.NET

Education
Georgia Institute of Technology
Master of Science (MS), Computer Science, 4.0

Minnesota State University, Moorhead   2008 — 2012
Bachelors of Science, Computer Science

Maple Grove Senior High   2004 — 2008
Diploma

Experience
SquareTrade  May 2013 - August 2014
Independent Associate Pre-Paid Legal Services Inc. & Identity Theft Shield   2014 - 2014
SupportSpace, Ltd.   December 2009 - January 2013
Success Is Personal   March 2012 - June 2012
Ask Academy   March 2012 - April 2012
Noho'z Hawaiian Cafe   September 2008 - June 2009

Skills
Windows 7, Call Center, XP, Active Directory, Customer Service, Mac, Salesforce.com, CRM databases, Administrative..., Receptionist Duties, Teacher Mentoring, Teaching Classes, Train Employees, Sales, QA, Monitoring Performance, Volunteering, Hiring Practices, Interview Skills, Supervisory Experience, Quality Assurance, Call Centers, Troubleshooting

Education
San Francisco State University   2011 — 2012
Bachelor of Arts: Communications, Communication Research Strategies, Dialogues Across Differences, Organizational Communication

City College of San Francisco   2009 — 2010
General Education

Lane Community College   2008 — 2009
General Education

Experience
Goodwin House Incorporated  August 2014 - Present
AvalonBay Communities  October 2013 - March 2014
SupportSpace, Ltd.   December 2012 - August 2013
computer commandos   April 2010 - April 2013
Canon IT Solutions Inc.  April 2010 - April 2013

Skills
Hardware/Software..., Active Directory, MS Office Suite, HTML, Windows Server 2003, Linux, PeopleSoft, Windows 7, Windows XP Professional, Software Installation, Testing, Customer Service, Password Recovery, Networking, Databases, Operating Systems, Data Recovery, Virus Removal, Norton Ghost, Technical Support, Computer Repair, Windows 95, Computer Hardware, Windows Server, Microsoft Office, Printers, Microsoft Exchange, XP, Network Administration, Laptops, Spyware, Troubleshooting, OS X, Hardware, Windows, Help Desk Support, Remote Desktop, virus, windows 8, canon printers, data backups, pc tuneups, software troubleshooting, email setup, email troubleshooting, Security

Education
ECPI College of Technology   2007 — 2008
A+, Certification

clare high school   1997 — 2008
high school diploma, General Studies

Experience
Project Quincey   February 2012 - Present
SupportSpace, Ltd.   July 2011 - February 2012
Gazillion Entertainment  November 2008 - March 2011
HNCL (Formerly Hodge/Niederer/Cariani)   July 2004 - August 2008
Pixar Animation Studios  April 2006 - July 2007
Heidrick & Struggles  October 1997 - July 2004
Spencer Stuart  October 1993 - October 1997

Skills
Management, Project Management, Budgets, System Administration, Contract Negotiation, Start-ups, Human Resources, Microsoft Office, Facilities Management, Customer Service, Vendor Management, Recruiting, Outlook, Microsoft Excel, Team Leadership

Education
Academy of Art University
Illustration and Cartooning

SKYLINE COMMUNITY COLLEGE
Business Administration

Experience
Munsch Hardt Kopf & Harr, PC   May 2015 - Present
Thompson, Coe, Cousins & Irons L.L.P.   November 2013 - May 2015
Haynes and Boone, LLP  September 2012 - May 2013
SupportSpace, Ltd.   November 2009 - October 2012
FreedomPark Airport Valet Services  February 2007 - October 2009
Hope For Tomorrow  February 2005 - February 2007
Mi Famila Mexican Restaurants   February 2002 - February 2005

Skills
Network Administration, Wireless Networking, Computer Network..., Network Security, Office 2010, Server 2000-2008, Virus Removal, Database Administration, Microsoft Office 2007, Windows Server, Windows 7, Windows Vista, Windows Mobile Devices, Windows 2000, Microsoft Windows 98, Mac OS X, Mac OS, iOS, iOS development, Linux, Ubuntu, Interaction, DeskSite, Lotus Notes, Nuance, OS X, Visio, Hardware, Windows XP, Technical Support, Microsoft Office

Education
Howard Payne University   1999 — 2006
Bachelor of Arts (B.A.), Art Communication

Howard Payne University   1999 — 2006
Bachelor of Arts (B.A.), Creative Writing

Experience
Talkspace   April 2014 - Present
Deutsche Telekom  October 2012 - April 2014
SupportSpace, Ltd.   October 2011 - November 2012
Appxtrm   July 2011 - July 2012
Amdocs  October 2009 - November 2011
Amdocs  2007 - 2009
Amdocs  2005 - 2007
Amdocs  2003 - 2005
Aridu   2001 - 2003

Skills
SaaS, Mobile Devices, Cloud Computing, Product Management, Agile Methodologies, Start-ups, Software Development, Software Design, Software Project..., Mobile Applications, Open Source, Enterprise Software, Professional Services, Agile Project Management, Integration, Software Engineering, System Architecture, Big Data, Management, Object Oriented Design, Strategy, .NET, Distributed Systems, R&D, CRM, Telecommunications, Pre-sales, Strategic Partnerships, Multithreading, Mobile Technology, Web Applications, Open Source Software, Java, Go-to-market Strategy, Wireless, Vendor Management, Android, Web Services, Architecture, Scalability, User Experience, Design Patterns, Java Enterprise Edition, REST, Mobile Internet, Scrum, d3.js, Node.js, Backbone.js, Bootstrapping

Education
Tel Aviv University   2000 — 2003
B.Sc, Computers Science

Singapore American School   1992 — 1996

Experience
Missouri State University  March 2013 - Present
SupportSpace, Ltd.   June 2011 - March 2013
Missouri State University  January 2010 - May 2011
PRONTO  December 2005 - July 2008
MountView Academy   September 2007 - November 2007

Skills
Network Administration, Networking, Windows, Network Security, Software Installation, Routers, Computer Hardware, Switches, Windows 7, Microsoft Office, Firewalls, VoIP, Troubleshooting, Microsoft Exchange, System Administration, HTML, Modems, Team Leadership, Hardware, Linux, OS X, Virtualization, Enterprise Software, Java, Windows XP, Telecommunications, Help Desk Support, Web Development, Ubuntu, Servers, Technical Support, Operating Systems

Education
Missouri State University   2009 — 2012
Bs, Computer Information Systems

Universidad Tecnológica de Honduras   2005 — 2008
Engineering, Computers

Experience
SupportSpace, Ltd.   September 2009 - Present
Auciello & Peninger   July 2007 - September 2009
Packard Bell  January 1992 - November 1993

Skills
Hands-on Training, Web Development, Professional Services, Technical Support, Computer Hardware, HTML, Enterprise Software, Cloud Computing, Troubleshooting, Computer Repair, Software Installation, Networking, Web Applications, XP

Education
Los Angeles Trade Technical College   2003 — 2007
Associate of Science (A.S.), Registered Nursing/Registered Nurse

Experience
Human Services Association  November 2013 - Present
SupportSpace, Ltd.   May 2011 - April 2012
Student Computing Services  January 2006 - September 2008

Skills
Java, Programming, Computer Hardware, Microsoft Office, Windows 7, C++, Android, Linux, Windows Vista, CompTIA A+ Certification, Computer Repair, C#, MySQL, HTML5, Servers, Help Desk Support, PowerPoint, Active Directory, Networking, Microsoft Word, Microsoft Excel, Microsoft Exchange, Customer Service

Education
California State University-Long Beach   2012 — 2015
Bachelors of Science, Computer Science

Mount San Antonio College   2009 — 2011
Computer Information Systems

University of California, Riverside   2004 — 2007
Environmental Toxicology

Diamond Bar High School   2000 — 2004
High School Diploma

Experience
NewOak Capital  April 2012 - Present
SupportSpace, Ltd.   May 2008 - April 2010
LPL Financial  August 2007 - March 2009
UBS Investment Bank  April 2005 - February 2007
US Securities and Exchange Commission  September 2002 - April 2005

Skills
Troubleshooting, Active Directory, Windows Server, Microsoft Exchange, Information Technology, Technical Support, DNS, SharePoint, IT Service Management, IT Management, Software Documentation, Data Center

Education
Pace University   2000 — 2005
Bachelor of Science, Information Systems

Experience
Turnitin  November 2014 - Present
teleNetwork  May 2014 - November 2014
SupportSpace, Ltd.   August 2012 - May 2014
Holland America Line  June 2012 - July 2012
Clearwire  February 2010 - June 2012
Robert Half Technology  2008 - 2009
Self Employed  2002 - 2008

Skills
Active Directory, Wireless Networking, Call Center, Troubleshooting, Routers, Wireless, Technical Support, Telecommunications, Switches, Call Centers, Security, Networking, Microsoft Exchange, Mobile Devices, Network Administration, System Deployment

Education
University of California, Santa Barbara

Experience
SupportSpace, Ltd.   November 2011 - September 2013

Skills
Technical Support, Software Installation, Routers, Operating Systems, Computer Hardware, Hardware, XP, Computer Repair, Windows 7, Windows 8, OS X, Virus and Spyware..., File and Print Sharing, Registry Repair, DVR Remote access Setup, Wireless Networking

Education
The City University of New York - The City College of New York

Experience
SupportSpace, Ltd.   November 2010 - Present
Slade Gorton  June 2004 - January 2005

Education
Clark University   2006 — 2007
Certifivate, Information Technology

Clark University Computer Career Institute

Experience
Boon-Chapman  August 2012 - Present
SupportSpace, Ltd.   December 2011 - May 2012
HEB  October 2008 - May 2011

Skills
Computer Hardware, Software Installation, Software, Powershell, Visual Basic, XML, Computer Maintenance, Information Technology, Microsoft Exchange, Microsoft Excel, Microsoft Office, Active Directory, Desktop Computers, Laptops, Computer Network..., Technical Support, Windows Server, Windows 7, Help Desk Support

Education
UTD   2007 — 2008
Computer Science

Westlake High School   2003 — 2007

Experience
SupportSpace, Ltd  May 2011 - Present
SupportSpace, Ltd.   2011 - Present

Skills
A+ Certified, Active Directory, Windows Server, Windows 7, XP, Computer Hardware

Education
ITT Technical Institute-Indianapolis   2010 — 2011
Associate's degree, Computer Networking Systems

Shadow Mountain High School   2007 — 2010
High School Diploma, General Studies

Shadow Mountain High School   2007 — 2010
High School

Experience
SupportSpace, Ltd.   March 2012 - Present
G4S Secure Solutions (USA) Inc.   April 2013 - August 2013
morris 4x4 center  November 2011 - August 2012
Teleperformance, USA  January 2011 - November 2011

Skills
Active Directory, Troubleshooting, Windows Server, Windows 7, Windows XP, Computer Hardware, Technical Support, Servers, Operating Systems, VMware, Windows, Software Installation, Network Administration, ITIL, SQL

Education
Broward College   2013 — 2015
Associate of Science (AS), Computer Programming

FastTrain of Ft Lauderdale   2008 — 2009
Technical Certificate, Management Information Systems, General

Experience
Freelance  January 2014 - Present
SupportSpace, Ltd.   August 2012 - August 2013
TRX, Inc  June 2013 - July 2013

Skills
Java, C++, C, HTML, JavaScript, SQL, Programming, MySQL, Python, PHP, CSS, Eclipse, Windows, XML, Matlab, Software Engineering, Software Development

Education
Georgia State University   2011 — 2015
Bachelor's Degree, Mathematics and Computer Science