Experience
SMS Systems Maintenance Services  June 2011 - Present
PMI Portland Chapter  January 2013 - July 2015
Sutherland Global Services   October 2008 - June 2011
Clark Patterson Associates  October 2007 - September 2008
Closing USA  November 2004 - October 2007
T. L. Cannon Group (Applebee's franchisee)   April 1994 - September 2004

Skills
Networking, PMP, New Business Development, IT Service Management, Project Management, Program Management, Microsoft Office, Team Building, Virtualization, Process Improvement, Project Planning, Team Leadership, Business Analysis, Business Development, Strategic Planning, Cloud Computing, IT Management, Leadership, Vendor Management, Data Center, Account Management, Troubleshooting, Disaster Recovery, Operations Management, Telecommunications, Integration, Management, ITIL

Education
State University of New York College at Brockport
BS, History

State University of New York at Buffalo
MA, History

Experience
Sutherland Global Services   February 2014 - Present
Sitel  December 2012 - Present
Alternative Opportunties, Inc  2013 - 2013

Skills
Call Centers, BPO, Workforce Management, Service Delivery, Contact Centers, Outsourcing, Sla, Customer Experience, Technical Support, Customer Satisfaction, Transition Management, Team Management, Vendor Management, Troubleshooting, Customer Service, ITIL, Performance Management, Avaya, Inbound Marketing, IT Service Management

Education
State Fair Community College   2012 — 2015

Experience
Sutherland Global Services   October 2014 - April 2015
Walgreens  March 2013 - April 2015
Baptist Church Music Ministry   August 2001 - April 2014
McDonald's Corporation  December 2001 - July 2011

Skills
Microsoft Office 2007, Microsoft Excel, Inventory, Schedule+, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Data Entry, Time Management, Outlook, Event Planning, Leadership, Public Speaking, Training, Microsoft Publisher, Teamwork, Management, Organization, Leadership Development, Process Scheduler, People Skills, Photoshop, Social Media, Fundraising, Organizational..., Access, Telephone Skills, Retail, Human Resources, Inventory Management, Coaching, Conflict Resolution, Customer Satisfaction

Education
Southeastern Louisiana University
Bachelor of Arts in Management, Human Resources Management/Personnel Administration, General, 3.1

Experience
Sutherland Global Services   July 2015 - Present
Xerox  July 2012 - September 2014
Xerox Services  April 2008 - July 2012
Xerox Services  October 2007 - April 2008
Xerox Services  October 2005 - October 2007
Xerox Services  July 2004 - October 2005

Skills
Program Management, Training, Leadership, Call Center, Customer Service, Workforce Management, Process Improvement, Customer Satisfaction, Outsourcing, Operations Management, Analysis, Contact Centers, Telecommunications, Team Building, Change Management, Employee Relations, Account Management, Budgets, Business Process..., CRM, Call Centers, Coaching, Cross-functional Team..., Customer Retention, Disaster Recovery, Management, Microsoft Office, Outlook, Performance Management, Policy, Sales, Service Delivery, Software Documentation, Team Leadership, Team Management

Education
University of Oregon   2002 — 2004
Bachelor of Science (BS), Psychology

Southwestern Oregon Community College   2000 — 2002
Associate of Science (AS), AAOT

Experience
Houston Housing Authority  April 2015 - Present
Sutherland Global Services   October 2014 - April 2015
General Dynamics Information Technology  September 2013 - May 2014
Society of St. Vincent DePaul   2013 - 2013
Clear Creek Independent School District  2007 - 2010

Skills
Healthcare, Healthcare Management, Hospitals, EMR, Clinical Research, Medical Terminology, Healthcare Information..., Medical Billing, Medicine, HIPAA, Nursing, EHR, Surgery, Public Health, Patient Safety, Office Administration, Administrative Work, Administrative Office..., Microsoft Office, Administration, Customer Service, Event Planning, Management, Microsoft Word, Nursing Education, Policy, Public Speaking

Education
University of Phoenix   2008 — 2012
Bachelor of Science (B.S.), Health/Health Care Administration/Management

Southern University at New Orleans   1998 — 2002
Elementary Education

Experience
Nationstar Mortgage  September 2012 - January 2014
Sutherland Global Services   2012 - 2013
JPMorgan Chase  March 2008 - April 2012
Genesis Mortgage Loan Processing   2003 - 2008

Skills
Mortgage Servicing, Mortgage Underwriting, Mortgage Lending, Mortgage Banking, Residential Mortgages, Customer Service, Mortgage Compliance, Call Centers, Quality Control, Student Loans, Collections, Team Management, Mortgage Deed In Lieu..., Mortgage Loan Council, Mortgage Loan Processor, Loan Officer, Underwriting, Leadership, Financial Services, Banking, Credit, Credit Analysis

Education
American Institute of Banking   1991 — 1993

Southern University and Agricultural and Mechanical College at Baton Rouge   1988 — 1990

Southern University and Agricultural and Mechanical College at Baton Rouge

Experience
CooperVision  October 2014 - Present
Excellus  October 2013 - October 2014
Sutherland Global Services   September 2012 - October 2013
Sutherland Global Services   November 2010 - September 2012
Sutherland Global Services   December 2009 - June 2011
Sutherland Global Services   August 2006 - December 2009
PromoPoint Marketing  August 2005 - August 2006
Daymon Worldwide  2004 - 2005

Skills
Account Management, Customer Relations, Negotiation, Marketing Strategy, Customer Satisfaction, Leadership, Customer Service, Sales, Sales Management, P&L Responsibility, Real Estate License, Interviews, Management, Budgets, Program Management, Training, Advertising, Marketing, Vendor Management, Team Management, P&L Management, CRM, Operations Management, BPO, Outsourcing, Call Centers, Business Development, Customer Experience, Customer Retention, Sales Operations, Salesforce.com, Selling, Team Building, Cold Calling, Sales Process

Education
Saint John Fisher College   1997 — 2003
Master of Business Administration (MBA)

McQuaid   1993 — 1997

St. Charles

Experience
Sutherland Global Services   July 2014 - Present
LIFEi   January 2010 - Present
East Bloomfield Holcomb Fire Department   August 2007 - Present

Skills
BPO, Outsourcing, RFP preparation, Transitioning, Offshoring, Call Center, Telecommunications, Budgeting, Operations Management, Executive Writing, Corporate Branding, Proposal Writing, Value Proposition, Business Development, Call Centers, VoIP, Vendor Management, Managed Services, Performance Management, Business Transformation, Sales Operations, Budgets, Marketing, Management, Value Propositions, Account Management, CRM, RFP, Program Management, Customer Satisfaction, Sales, Team Management, Selling, Transition Management, Customer Experience, Lead Generation, Contact Centers, Workforce Management, Inbound Marketing

Education
St. John Fisher College   1997 — 2000
B.S.

Experience
ConServe  June 2015 - Present
Sutherland Global Services   April 2011 - June 2015
Sears Holdings Corporation  February 2009 - November 2009
Kohl's Department Stores  November 2005 - October 2007

Skills
Quality Assurance, Retail Management, Outstanding Customer..., Training, Merchandising, Coaching, Analysis, Microsoft Office, Call Centers, Customer Experience, Microsoft Excel, Teamwork, Data Analysis, Customer Satisfaction, Customer Service

Education
Southern New Hampshire University   2014 — 2017
Bachelor's Degree, Criminal Justice with concentration in Legal Studies and Advocacy

Bryant & Stratton College - Buffalo   2012 — 2014
Associate of Science (A.S.), Summa Cum Laude, Criminal Justice, 4.0 GPA

Webster Christian School   2001 — 2005
Regents Diploma

Experience
Sutherland Global Services   January 2012 - Present
Recovery Sports Grill  February 2008 - August 2009
Hooters of America  August 2004 - June 2007
Galaxy Communications, Syracuse  August 1999 - November 2002

Skills
Cooking, Social Media, Interviews, Radio Broadcasting, Podcasting, Singing, Wrestling, Karaoke, Customer Service, Customer Satisfaction, Customer Support, Sales, Virtual Training, Editing, Radio, Advertising, Management, Marketing, Social Media Marketing, Training, Social Networking, Music, Public Speaking, Time Management

Education
St. John Fisher College   1995 — 1998
NA, Communications, NA

Experience
Sutherland Global Services   September 2002 - May 2012

Skills
Analysis, CRM, Program Management, Customer Satisfaction, Process Improvement, Leadership, Team Building

Education
St. John Fisher College   2014 — 2015
Master of Business Administration (MBA), Accounting Concentration

Saint John Fisher College   2011 — 2014
Bachelors, Accounting, 4.0

State University of New York College at Brockport
BA, Anthropology

Experience
Accredus Business Services   2015 - Present
Crawford&Grey   2014 - Present
Sutherland Global Services   December 2013 - July 2014
LenderLive Network, Inc.   November 2001 - January 2014
JPMorgan Chase  1998 - 2000
United States Marine Corps  1991 - 1999
FirstPlus Financial  1996 - 1998
Transamerica Financial Solutions  1993 - 1996

Skills
Mortgage Lending, Loans, Mortgage Banking, Underwriting, Banking, Credit, Risk Management, Vendor Management, Strategic Planning, Real Estate, Process Improvement, Executive Management, Loan Origination, Loss Mitigation, Financial Services, Leadership, Team Building, Business Development, Change Management, Business Strategy, Relationship Management, Residential Mortgages, Radio, Radio Broadcasting, Public Speaking, Management, Performance Management, Operations Management, Contract Negotiation, Business Analysis, BPO, Outsourcing, Outsourced Marketing, Outsourced Solutions, FHA, Mortgage Servicing, Default, Loan Servicing, Credit Analysis, Mergers & Acquisitions, Consumer Lending, Due Diligence, Mortgage Underwriting, Investment Properties, Refinance, Credit Risk, Sales, VA loans, Commercial Lending, Client Development

Education
University of Phoenix   2004 — 2006
MBA, Master of Business Administration

Southern Illinois University, Carbondale   1989 — 1993
B.S / AAS, Adv Tech Studies

Amboy High School   1984 — 1989
Diploma, College Prep

Glendbard North High School   1984 — 1984

Experience
Sutherland Global Services   2014 - Present
United States Marine Corps  2010 - 2013
United Martial Arts Center  2006 - 2009

Skills
Accounting, Logistics, Leadership, Public Speaking, Training, Martial Arts, Microsoft Access, Microsoft Excel, Microsoft Word, PowerPoint, Public Relations, Teaching, Financial Management, Aerospace Education, LibreOffice, Team Leadership, Microsoft Office, DoD, Military Operations, Security Clearance, Program Management, Customer Service, Leadership Development, Process Improvement, Operational Planning

Education
St. John Fisher College
Accounting - Sophomore Year, 3.42 GPA

Monroe Community College
A.S. Liberal Arts General Studies, 3.45 GPA

Experience
Qualfon  March 2013 - Present
Sutherland Global Services   March 2011 - March 2013
Novella Enterprises LLC   June 2009 - March 2011
Frontier Communications  October 2007 - February 2009
Matrix Business Technologies  2006 - 2007
Sutherland Global Services   1999 - 2005

Skills
Call Center, BPO, Telecommunications, Customer Retention, Net Promoter Score, Customer Experience, New Business Development, Business Transformation, Call Centers, CRM, Financial Services, Sales, Solution Selling, Vendor Management, E-commerce, Outsourcing, B2B, Lead Generation, Strategy, Team Management, Professional Services, Service Delivery, Strategic Partnerships, P&L Management, SaaS

Education
State University of New York College at Brockport   1993 — 1997
BS, Business - Marketing

Experience
CaterTrax  January 2011 - Present
Element K  January 2010 - January 2011
Element K  December 2007 - January 2010
Element K  December 2006 - December 2007
Element K  February 2003 - December 2006
Sutherland Global Services   2001 - 2003
Eric Mower and Associates  2000 - 2001

Skills
Sales, Leadership, Training, Team Management, Program Management, Account Management, New Business Development, Salesforce.com, Solution Selling, Marketing, Team Building, Sales Management, CRM, Strategic Planning, Marketing Strategy, Product Management, Management, Business Development, Strategy, Direct Sales, Business Strategy, Selling, Customer Service, Sales Operations, SaaS, Sales Process, Product Marketing, Strategic Partnerships, Lead Generation, Enterprise Software, Cross-functional Team...

Education
St. John Fisher College   1996 — 2000
BA

RCS   1984 — 1996

Experience
Ellucian  September 2012 - May 2013
Skillsoft  August 2012 - September 2012
Learning Connections Consulting   December 2008 - August 2012
Element K  March 2011 - April 2012
SunGard Higher Education  February 2003 - December 2008
Sutherland Global Services   August 2000 - January 2003
World of Science  July 1998 - August 2000
Learning Connections   May 1993 - July 1998
University of Phoenix  January 1996 - June 1998
Lagniappe Catering   1991 - 1998

Skills
Non-profit..., Volunteer Management, Fundraising, Project Management, Business Process..., Social Media Strategist, Web Project Management, Web Design, IT Strategy, Microsoft Office, Instructional Design, Training Delivery, Teaching, Curriculum Development, Retail, Merchandising, Customer Service, Documentation, Organizational..., Staff Development, Team Building, Software Documentation, Visio, E-Learning, Performance Management, Proposal Writing, Process Improvement, PMP, Training, Leadership, Editing, Strategy, Management, Project Planning

Education
The Johns Hopkins University   2010 — 2012
MA, Museum Studies

Southern Illinois University, Carbondale   1979 — 1980
M.S.E., Adult, Vocational, and Technical Education

Southern Illinois University, Carbondale   1977 — 1979
B.S., Business Education

Danville Area Community College   1975 — 1979
A.S., Secretarial Science

Experience
Sutherland Global Services   February 2015 - Present
Sutherland Global Services   July 2011 - February 2015
Sutherland Global Services   July 2009 - July 2011

Skills
Call Centers, Customer Service, Coaching, Team Leadership, Team Management, Process Improvement, Vendor Management, Performance Management, BPO, Outsourcing, Training, Business Analysis, CRM, Management, Customer Experience, Customer Satisfaction

Education
State University of New York College at Brockport   2007 — 2009
Bachelor’s Degree, Sport Management

State University of New York College of Agriculture and Technology at Cobleskill   2005 — 2007
Associate’s Degree, Liberal Arts and Sciences

Experience
SMP, Inc.   October 2013 - Present
SMP, Inc.   November 2012 - October 2013
Hewlett-Packard  July 2011 - November 2012
Frontier Communications  February 2010 - July 2011
Sutherland Global Services   June 2000 - February 2010
My Computer Guy, LLC   2003 - 2008

Skills
VDI, End-User Computing, VMware View, Virtualization, Cloud Computing, VMware, Data Center, Servers, Windows Server, Storage, Disaster Recovery, VMware ESX, VMware Infrastructure, Windows 7, Operating Systems, Microsoft Technologies, High Availability, IT Operations, Network Security, Solution Architecture, IT Management, NAS, Telecommunications, Switches, Information Technology, System Deployment, HP, Enterprise Software, Professional Services, Infrastructure, Service Delivery, Storage Area Networks, vSphere, SAN, Technical Support, VMware vSphere

Education
State University of New York College at Fredonia   1998 — 2002
BA, Business

McQuaid Jesuit   1994 — 1998

Experience
SmartEdge (Formerly known as BCS)   May 2012 - Present
EarthLink Business  June 2011 - May 2012
Kelly Services  November 2010 - April 2011
Sutherland Global Services   November 2009 - March 2010

Skills
Active Directory, Troubleshooting, Windows XP, Networking, Technical Support, Computer Hardware, Windows 7, Dell KACE, Cisco IOS, Cisco Certified, Maintenance & Repair, Help Desk Support, Group Policy, Cisco Technologies, LAN-WAN, Routers, Network Design, Windows, Hardware, Microsoft Office

Education
SUNY Fredonia   2003 — 2008
BS, Computer Science

Experience
Harris RF Communications  April 2011 - Present
Harris RF Communications  January 2010 - April 2011
Bausch & Lomb  April 2009 - November 2009
Sutherland Global Services   March 2007 - March 2009
Frontier Communications  July 2001 - December 2006
Frontier Communications  September 1997 - June 2001
Frontier Communications  September 1994 - August 1997

Education
St. John Fisher College
MBA, Business Administration

State University of New York College at Oswego
Bachelor of Arts, Anthropology / Museum Studies

Experience
Mark Panzer   October 2013 - Present
Direct2Market Sales Solutions  February 2013 - October 2013
Eagle Productivity Solutions  October 2011 - May 2012
Sutherland Global Services   October 2009 - February 2011
Don Allen Agency, Inc.   March 2007 - March 2009
The Flanders Group  August 2006 - February 2007
Paychex  September 2002 - August 2006
Global Crossing  December 2000 - August 2001
Global Crossing  August 1999 - November 2000
Transcat  August 1994 - August 1999

Skills
Strategic Planning, Business Analysis, Project Management, Management Consulting, Customer Service, Change Management, Microsoft Office, Business Strategy, Microsoft Excel, Negotiation, Coaching, English, Requirements Analysis, Program Management, Sales, Training, Account Management, Leadership, Sales Management, Team Building

Education
State University of New York College at Brockport   1984 — 1987
Business Administration and Management, General

Penfield High School

Experience
Fixya  July 2015 - Present
Red Lozenge, Inc.   April 2015 - June 2015
Kabam  February 2015 - April 2015
Apple  November 2013 - February 2015
Academy of Art University  September 2013 - October 2014
iD Tech Camps  July 2013 - September 2013
iD Tech Camps  May 2013 - August 2013
Sutherland Global Services   December 2012 - June 2013
The Birder   September 2012 - September 2012
iD Tech Camps  February 2011 - September 2011

Skills
Animation, Maya, Video Games, 3D Modeling, After Effects, Photoshop, Texturing, Game Design, Mac, Storyboarding, Character Animation, Flash Animation, Teaching, Rigging, Photography, Adobe Creative Suite, Illustrator, Drawing, Traditional Animation, Character Modelling, Digital Sculpting, Monetization, Community Management, Customer Relations, Customer Experience, Character Rigging, Portrait Photography, Video Editing, Film Editing, Film Production, Flash, Social Media, Event Management, Event Planning, Salesforce.com

Education
St. Clair College   2008 — 2011
Ontario College Advanced Diploma, Animation, Interactive Technology, Video Graphics and Special Effects

St Anne highschool   2002 — 2006
Highschool Diploma, Fine/Studio Arts, General

Experience
Monroe County  December 2012 - March 2014
JPMorgan Chase  May 2012 - November 2012
JPMorgan Chase  July 2011 - June 2012
Faber Homes  July 2010 - July 2011
Brook Lea Country Club  April 2008 - July 2010
Sutherland Global Services   December 2009 - March 2010
Town of Greece  October 2006 - 2010
Liberty Tax Service  December 2008 - April 2009

Skills
Accounting, Auditing, General Ledger, QuickBooks, Account Reconciliation, Accounts Payable, Tax, Accounts Receivable, Bank Reconciliation, Bookkeeping, Financial Accounting, Customer Service, Employee Benefits, Finance, Financial Analysis, Payroll, Small Business, Financial Statements, Budgets, Financial Reporting

Education
State University of New York College at Brockport   2004 — 2008
BS Accounting, Accounting, Economics

The College at Brockport   2004 — 2008
Bachelor of Science, Accounting

Experience
Computer Task Group  May 2015 - Present
The Home Depot  October 2013 - Present
Technisource  March 2010 - September 2011
Sutherland Global Services   November 2007 - May 2009
Strong Memorial Hospital  January 2003 - October 2007

Skills
Troubleshooting, Testing, Test Cases, Technical Support, Operating Systems, Windows, Computer Hardware, Software Quality..., ClearQuest, Java, Customer Service, System Testing, Manual Testing, Microsoft Office, Software Installation, OS X, Windows 7, Printers, Access, Firmware, Automated Software..., Toner Cartridges, TWAIN, Windows XP, SDLC, Training, Technical Recruiting, Recruiting, MAC OS X, 10.7 Lion,..., Cloning, Ghosting, Turbo Tax, Peer Support, Unix

Education
State University of New York College at Brockport   2012 — 2016
Computer Information Systems, Computer and Information Sciences, General

Kaplan University Online   2004 — 2006
A.A.S, Computer Information Systems, 3.49 GPA

Experience
Xerox  August 2013 - Present
Xerox  December 2012 - July 2013
XMPie  June 2010 - December 2012
Xerox Corporation  May 2009 - June 2010
SUNY Brockport  September 2005 - August 2009
Roberts Communications  January 2009 - May 2009
SUNY Brockport  January 2008 - May 2008
Sutherland Global Services   December 2007 - January 2008
PartyLite  May 2006 - January 2007

Skills
Social Media, Social Media Marketing, Marketing Communications, Marketing Strategy, Press Releases, Public Relations, Email Marketing, Marketing, Media Relations, Direct Marketing, Leadership, Video, Newsletters, Advertising, B2B, Facebook, Blogging, Trade Shows, Editing, Integrated Marketing, Multi-channel Marketing, Event Planning, Strategy

Education
State University of New York College at Brockport   2005 — 2009
BA, Communications (Public Relations) and Spanish

Experience
Sutherland Global Services   April 2015 - Present
Unisys  November 2014 - April 2015
ADT  December 2013 - November 2014
Every Last Thursday   January 2010 - November 2014
ADT  April 2013 - December 2013
Macy's  August 2012 - June 2013

Skills
OS X, Macintosh Hardware, Apple Software, iOS, Mac OS X Server, Mac, Linux, PC Repair, Computer Repair, Customer Satisfaction, Customer Service, Microsoft Office, Social Networking, Music Performance, DVR, Wireless Networking, HTML, CSS, Web Design, Web Development, Networking, Programming, JavaScript, jQuery, Python, Accounting, Technical Support, C, Training, Arduino, Printers, Social Media

Education
State University of New York College at Brockport   2013 — 2016
Bachelor of Science (BS), Accounting

Monroe Community College   2011 — 2012
Associate of Science (AS), Business Administration/Accounting, 3.5

Monroe Community College   2009 — 2011
Associate's Degree, Entrepreneurial Business, 3.0

Experience
Blue Apple Productions  April 2015 - Present
HubShout  December 2014 - April 2015
Pictometry  March 2013 - November 2014
Pictometry International Corp.  May 2012 - March 2013
Sutherland Global Services   January 2009 - May 2012

Skills
Social Media, Customer Service, Sales Operations, Sales, Direct Sales, Salesforce.com, Marketing, Team Building

Education
SUNY Brockport   2005 — 2009
BS, Business Administration, Concentration Accounting

Experience
Actavis Pharmaceuticals  October 2008 - Present
Doritex Corporation   January 2008 - October 2008
Sutherland Global Services   March 2006 - January 2008

Skills
Sales, Leadership, Teamwork, Multitasking Skills, Exceptionally Organized, Goal Oriented, Self-motivated..., Pharmaceutical Sales, New Business Development

Education
SUNY Brockport   2001 — 2005
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

Experience
Sutherland Global Services   June 2014 - Present
Xerox  July 2012 - June 2014
State Fair Community College  June 2011 - July 2011
RBX INC   November 2006 - February 2008
Arnold Transportation  March 2006 - November 2006
Daryl Flood Relocation and Logistics   December 2005 - March 2006
Werner Enterprises  February 2005 - June 2005
Justin Time Express Incorporated   November 1997 - February 2005

Skills
Exceptional Customer..., Dependable, Productive Trouble..., Strong Work Ethics, Ability to Prioritize..., Proven Confidentiality..., Troubleshooting, Customer Service, Time Management, Computer Repair, Windows, Networking, Microsoft Office, Microsoft Excel, Microsoft Word, Windows 7, PowerPoint, Software Documentation, Logistics, Access, Computer Hardware

Education
State Fair Community College   2010 — 2012
Associate's degree, Networking - PC Tech, 3.12

Clinton High School   1979 — 1983
Diploma, General Studies

Experience
Sutherland Global Services   October 2007 - Present
Sales Strategies Group, Inc.   July 2004 - September 2007

Education
State University of New York College at Brockport   1996 — 2001
Bachelor's, Communication Studies

Experience
Ian Kuhn Photography   April 2012 - Present
Carolina Renaissance Festival  June 2014 - Present
GradImages  April 2013 - Present
Sutherland Global Services   July 2013 - June 2014
Carolina Renaissance Festival  September 2013 - November 2013
Carolina Renaissance Festival  July 2012 - November 2012
Buffalo Museum of Science  June 2010 - April 2012
Buffalo Museum of Science  November 2009 - June 2010
Buffalo Museum of Science  June 2009 - October 2009

Skills
Museums, Photography, Microsoft Office, PowerPoint, Fundraisers, Facebook, Microsoft Word, Microsoft Excel, Customer Service, Newsletters, Cataloging, Access, Outlook, Photoshop Elements, Retail Sales Experience, Direct Marketing, Accurate Data Entry, Typing, Accurate Record Keeping, Raiser's Edge, Excel, Windows 7, GIMP, Visual Basic, Problem Solving, High Organizational..., Product Demonstration, Telephone Reception, Managing Database, Clerical Skills, Social Media, Public Speaking, Editing, Nonprofits, Lightroom, Troubleshooting, Time Management

Education
SUNY Fredonia   2004 — 2008
Bachelor of Arts, History

State University of New York College at Fredonia   2004 — 2008
Bachelor's degree, History

Experience
Commonwealth  March 2013 - Present
Legislature Antigua and Barbuda   March 2009 - Present
Bargain Centre   January 2008 - September 2009
Sutherland Global Services   2000 - 2007
Vertis Marketing   1992 - 1996
TheSutherland Group   1992 - 1996

Skills
Coaching, Management, Leadership, Program Management, Sales, Human Resources, New Business Development, Business Strategy, Team Leadership, Strategic Planning, Account Management, Training, Business Analysis, Customer Service, Performance Management, Analysis, Change Management, Public Speaking, Risk Management, Negotiation, Research, Project Planning, Entrepreneurship

Education
Saint John Fisher College   1988 — 1992
Economics

Experience
Sutherland Global Services   May 2013 - Present
Sutherland Global Services   February 1995 - Present

Skills
BPO, Outsourcing, Service Delivery, Business Analysis, Vendor Management, Program Management, Transition Management, Performance Management, Process Improvement, Call Centers, Team Leadership, Team Management, Workforce Management, CRM, Process Management, Offshoring, Business Process..., Account Management, Business Development, Management, Customer Experience, MIS, Operations Management, Sla, Process Excellence, Soft Skills, Contact Centers, Leadership, Lead Generation, Global Delivery, Employee Engagement, Customer Satisfaction, Outsourcing Management, Call Center

Education
St. John Fisher College   1990 — 1993

Experience
Pet Adoption Network   March 2012 - Present
Sutherland Global Services   January 2010 - Present
Alzhiemer's Association   June 2009 - September 2009
The Salvation Army  June 2007 - June 2009
Dixon Schwabl Advertising  January 2007 - June 2007
American Red Cross  May 2006 - September 2006

Skills
Customer Service, Call Centers, Customer Satisfaction, Vendor Management, Event Planning, Process Improvement, Management, BPO, Outsourcing, Leadership, Fundraising

Education
Saint John Fisher College   2003 — 2007
Bachelor's Degree, Communications/Journalism; Concentration in Public Relations, Summa Cum Laude

Experience
Earthlink Business  October 2011 - Present
Sutherland Global Services   February 2002 - October 2011
Sutherland Global Services   March 2009 - August 2011
Sutherland Global Services   August 2004 - March 2009
Covad Communications  2002 - 2004

Skills
Call Centers, Process Improvement, Vendor Management, Management, Customer Satisfaction, Outsourcing, Training, Team Management, CRM, Customer Experience, Account Management, Team Leadership

Education
State University of New York College at Brockport   1996 — 2000

Experience
Sutherland Global Services   January 2010 - March 2010
Sutherland Global Services Phils Inc   2010 - 2010
Unity Health  November 2007 - November 2009
Visiting Nurse Service of Rochester and Monroe County, Inc.   June 2008 - February 2009
rochester athletic club  2007 - 2008
Computer Supply Source   March 2002 - July 2005
On Point Staffing  2004 - 2005

Skills
Community Outreach, Non-profits, Public Speaking, Pet Therapy, Personal Training, Program Development, Fundraising, Nonprofits

Education
State University of New York College at Brockport   1998 — 2000
working on masters, Secondary Education and Psychology

St. John Fisher College   1998 — 1999
Education, Secondary Science

University of Rochester   1995 — 1996
B.S., Environmental Science

Our Lady of Mercy

Experience
Signode Industrial Group,LLP   December 2013 - Present
Sutherland Global Services   August 2008 - December 2013
ExcellerateHRO  2006 - 2008
EDS  2006 - 2008
Buck Consultants, Inc.   2002 - 2005
PricewaterhouseCoopers/Mellon   1994 - 2005

Skills
BPO, Business Development, Business Process, Global Delivery, HR Consulting, Change Management, HR Transformation, Hiring, Human Resources, Leadership, Outsourcing, Performance Management, Vendor Management, Project Management, Shared Services, Recruiting, Strategy, Team Management

Education
Southern Illinois University, Carbondale
BA, Government/History

Experience
IBM Global Services  Senior ConsultantIBM2006 - Present
IBM Global Business Services  2006 - Present
ADP Dealer Services  February 2005 - October 2005
Forest Health Services  August 2004 - January 2005
Biogen Idec  July 2003 - August 2004
AT&T  March 2001 - April 2002
Bausch & Lomb  September 1998 - January 2001
Sutherland Global Services   January 1991 - September 1998

Skills
Customer Service, Business Analysis, Account Management, Process Improvement, Business Process..., Change Management, Business Process, Business Transformation, Coaching, Consulting, Employee Training, IT Strategy, Leadership Development, Management Consulting

Education
State University of New York College at Brockport

Experience
Sutherland Global Services   October 2008 - Present

Skills
BPO, Microsoft Excel, Team Management

Education
State University of New York College at Brockport   1998 — 2002

Experience
Monroe Plan for Medical Care  February 2015 - Present
Rochester Renegades   December 2008 - Present
Davidson Fink LLP  April 2008 - December 2014
University of Rochester  September 2012 - December 2013
Sutherland Global Services   November 2007 - April 2008
Sutherland Global Services   July 2007 - November 2007
Sutherland Global Services   March 2007 - July 2007
Wesley College  February 2006 - April 2007

Skills
CSS, Technical Support, Windows 7, Troubleshooting, Active Directory, Team Leadership, Customer Service, HTML, Networking, Servers, Cisco Technologies, SQL, E-Learning, Network Administration, Microsoft Office, IT Service Management, Microsoft Excel, Training, System Administration, Management, Laptops, Project Management, Help Desk Support, Adobe Creative Suite, Antivirus, Workstations, Software Documentation, Windows, Windows XP, XP, Sports Coaching

Education
State University of New York College at Brockport   2002 — 2005
BS, Art

Wesley College   2001 — 2001
NA, Physical Education

Experience
Integron  January 2008 - Present
Xerox  June 2006 - January 2008
Gyricon   August 2003 - June 2006
Avery Sales Associates   January 2002 - August 2003
Sutherland Global Services   October 2000 - January 2002
Xerox  June 1993 - January 2000
Compaq Computer Corp  1990 - 1993

Skills
Solution Selling, Six Sigma, New Business Development, Team Management, Cross-functional Team..., Operations Management, BPO, Outsourcing, Business Development, Account Management, Process Improvement, Information Technology, Project Management, Strategy, Supply Chain Management, M2M, Supply Chain

Education
State University of New York College at Fredonia   1982 — 1985
BS, MIS

Université Laval   1982 — 1982
French

The Ohio State University   1981 — 1982
Engineering, Aviation

Jamesville-DeWitt   1977 — 1981

Experience
Wegmans Food Markets  Desktop Support TechnicianWegmans Food MarketsSeptember 2011 - January 2014
Wegmans Food Markets  September 2010 - September 2011
Wegmans Food Markets  August 2008 - January 2011
Sutherland Global Services   December 2007 - March 2008

Education
State University of New York College at Fredonia   2004 — 2007
B.S., Business

Experience
Xerox  July 2015 - Present
Capgemini  July 2013 - July 2015
Sutherland Global Services   October 2010 - July 2013
Bakewise Brands, Inc.   October 2009 - August 2010
Sutherland Global Services   October 2008 - October 2009
Vistaprint  September 2007 - August 2008

Skills
Copywriting, Editing, Newsletters, Management, Product Development, Strategy, Vendor Management, Call Center, Outsourcing, BPO, CRM, Customer Service, Account Management, Project Management, Team Leadership, Process Improvement, Customer Experience, Team Management, Program Management, Proposal Writing, Online Advertising, Social Media Marketing, Lead Generation, Social Media, Market Research, Marketing, Email Marketing, Business Development, Marketing Strategy, Salesforce.com, SEO, Training, Strategic Partnerships, Integrated Marketing, Sales, Call Centers, Leadership, Event Planning, Marketing Communications, Sales Operations

Education
State University of New York College at Fredonia   2002 — 2006
BS Communicatio, Public Relations, Marketing, Journalism

Experience
BD  May 2013 - July 2014
Game Ready  October 2012 - May 2013
Champion Window Co.  May 2011 - December 2011
Novartis  September 2005 - November 2008
Zoetek Medical  April 2005 - September 2005
The Employment Store  December 2004 - March 2005
Innovex / Novartis Pharmaceuticals   May 2004 - November 2004
Sutherland Global Services   March 1998 - November 2003

Skills
Sales, Sales Management, Selling, Healthcare, Hospitals, CRM, Sales Operations, Selling Skills, Account Management, Marketing Strategy, Sales Effectiveness, Cardiology, Neurology, Pharmaceutical Sales, Marketing, Product Launch, Medical Devices, Customer Service, Managed Care, Management, Direct Sales, Urology, Cold Calling

Education
St. John Fisher College   1991 — 1996
BS, Management - Marketing

Westhill High School

Experience
DISYS  March 2014 - Present
ITalent LLC  July 2012 - February 2014
Business Intelligence Solutions  September 2011 - July 2012
JRD Systems  March 2011 - September 2011
Kelly Services  September 2010 - January 2011
Sutherland Global Services   June 2009 - March 2010
Bedford Springs Resort   May 2007 - June 2009
H&R Block  January 2007 - May 2007
The Keg Steak House and Bar   December 2005 - May 2006

Skills
SharePoint, Microsoft Office, resumate, Hiring, Applicant Tracking..., Background Checks, Customer Service, Problem Solving, Job Fairs, Technical Recruiting, Talent Acquisition, Interviewing, Sourcing, Cold Calling, Onboarding, Full-cycle Recruiting, Screening, Recruitment/Retention, Account Management, Vendor Management, Administration, Employee Engagement, Customer Relations, HR Consulting, Outlook, Talent Management, Mentoring, Direct Recruiting, Contract Recruitment, Teamwork, Social Networking, HR Policies, Resource Management, Team Building, Coaching, Call Center, Organizational..., Time Management, Negotiation, Performance Management, Search, Recruiting, System Administration, SDLC, Internet Recruiting, Interviews, Benefits Negotiation, Leadership, Training, Temporary Placement

Education
St. Clair College   2003 — 2004
General Arts and Science

F.J Brennan   1999 — 2003

Experience
Mobiquity, Inc.   January 2015 - Present
Terakeet  November 2013 - May 2014
Sutherland Global Services   March 2013 - August 2013
Adecco Group  October 2012 - February 2013
Laboratory Alliance of Central New York, LLC  May 2010 - August 2011

Skills
Swift, Objective-C, iOS Development, Cocoa Touch, Xcode, Mobile Applications, Git, Agile Methodologies, Google Apps Script, Python, Django, Cocoa, GitHub, Bitbucket, HTML, CSS, JIRA, SQL, SQLite, REST, JSON, XML, Parse, Core Data, AFNetworking

Education
St. John Fisher College   2007 — 2011
Bachelor of Science (B.S.), Psychology

Experience
Red Ventures  April 2015 - Present
Medical Answering Services LLC  January 2014 - January 2015
Spectrum Marketing Services Group, LLC   August 2013 - December 2013
AT&T Mobility, Upstate Wireless LP   February 2013 - August 2013
Sutherland Global Services   August 2010 - January 2013
The Bank of Castile, a subsidiary of Tompkins Financial Corporation  January 2010 - April 2010
Walmart  October 2009 - January 2010
AT&T Mobility, Premier Technologies   August 2008 - August 2009
Starbucks Coffee Company  October 2007 - August 2008
Wegmans Food Markets  March 2004 - September 2007

Skills
Customer Service, Cashiering, Retail Sales, Loss Prevention, Cash Handling Experience, Retail, Merchandising, Cash Register, Inventory Management, Visual Merchandising, Store Management, Store Operations, Data Entry, Customer Satisfaction, Phone Etiquette, B2B, POS, Inventory Control, Customer Experience, Call Centers, Sales, New Hire Training, Team Building, Selling, Sales Process

Education
State University of New York College at Fredonia

Experience
Verizon Wireless  August 2012 - Present
Sutherland Global Services   June 2011 - September 2012
Tops Friendly Markets Grocery Store   May 2006 - June 2011
Thermo Fisher Scientific  June 2008 - August 2008

Skills
Customer Service, Sales, Customer Satisfaction, Time Management, Retail, Management, Leadership, Inventory Management

Education
State University of New York College at Brockport   2008 — 2011
Businaess Administration With Concentration in Management, Business

State University of New York College at Brockport   2008 — 2011
Business Administration

Experience
RES  November 2009 - Present
RES Exhibit Services  2009 - Present
ADT Security Services  September 2007 - September 2008
Sutherland Global Services   January 2004 - March 2007
Idea Integration  February 2000 - April 2001
Unisys  August 1995 - February 2000
Itek Graphics  September 1988 - August 1995

Skills
Business Development, Marketing, Trade Shows, Account Management, New Business Development, Marketing Communications, Relationship Marketing, Salesforce.com, Marketing Strategy, Brand Development, Advertising, Event Management, Sales, Integrated Marketing, Creative Direction, Management, Corporate Events, Strategic Planning, Lead Generation, Adobe Creative Suite, Project Management, Customer Service, Team Building

Education
State University of New York College at Brockport   1986 — 1988
MPA, Masters in Public Administration

University at Buffalo   1981 — 1984
B.A., Geography

Experience
SupraITS   November 2013 - Present
Soroc Technology  July 2013 - November 2013
Mayhew  October 2011 - February 2013
Research In Motion  October 2010 - July 2011
Sutherland Global Services   May 2008 - February 2010

Skills
Technical Support, Help Desk Support, HP Printers, Blackberry Enterprise..., Mobile Device Management, Microsoft Exchange, Active Directory, Blackberry, Hardware Support, ConnectWise, BMC Remedy, Mobile Devices, End User Training, Desktop Deployment, Windows 7, Remote User Support, Testing, PHP, HTML + CSS, IT Hardware Support, Networking, C++, Visual Basic, HTML, JAVA, Windows 8, iOS, Windows Phone, Avaya Technologies, SCCM, SCOM, Windows Server, Android, Laser Printers, Computer Repair, N-Able

Education
St. Clair College   2004 — 2009
Advanced Diploma, Computer Programmer Analyst

Experience
Clarix Technologies, inc.   December 2014 - Present
Sutherland Global Services   November 2013 - February 2014
Sutherland Global Services   December 2012 - October 2013
Sutherland Global Services   July 2012 - December 2012
Rochester Rhinos  May 2010 - August 2010

Skills
Account Management, Adobe Connect, Adobe Presenter, Sales, Sales Management, Sales Presentations, Event Management, Social Media, Customer Relations, Organizing, Communication, Salesforce.com

Education
SUNY Fredonia   2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing

State University of New York College at Fredonia   2008 — 2012
Bachelor of Science (B.S.), Sport Management

Experience
Cynthia K.Slack, DDS, PC   February 2014 - September 2014
Genesee Community College  August 2011 - May 2013
Unisys  February 2008 - June 2010
Sutherland Global Services   June 2007 - January 2008
Unisys  June 2006 - September 2006
One Communications  July 2005 - November 2005
Frontier Communications  August 2001 - January 2004
Sutherland Global Services   November 2000 - January 2001
Monroe County Office of Probation - Community Corrections   October 1991 - November 2000

Skills
Microsoft Office, Medical Terminology, Outlook, Research, HIPAA, Medical Billing, Administrative..., Medical Records, Troubleshooting, Help Desk Support, Windows, Telephone Skills, Technical Support, Data Entry, Customer Service, Filing, Teamwork, Lotus Notes, Critical Thinking, Clerical Skills, Multi-line Phone, Medical Transcription, Medical Coding, Windows 7, Office 2010, Office Equipment, Cashiering, General Office Skills, Receptionist Duties, Clerical Work, Highly detail oriented, Confidentiality, Administrative...

Education
Genesee Community College   2011 — 2013
Associate of Applied Science (AAS), Medical Administrative Assistant, 3.73

Saint John Fisher College   1980 — 1984
Bachelor of Arts (B.A.), English Language and Literature, General, 3.08

Experience
Sutherland Global Services   December 2009 - Present
Office of Senator Charles Schumer  September 2011 - January 2012

Education
SUNY Brockport   2009 — 2012
Masters of Public Administration, Public Administration

SUNY Brockport   2003 — 2007
Bachelors of Science, Communication, General

Experience
Travelers  November 2005 - Present
Sutherland Global Services   July 2004 - November 2005
AT&T  July 2000 - March 2004

Education
Ithaca Senior High School
Regents degree

State University of New York College at Brockport
none, Liberal Arts

Experience
Sutherland Global Services   July 2013 - May 2014
Turner Industries  2014 - 2014

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service

Education
South Louisiana Community College   2010 — 2013
General Studies