Sutherland Global Services
Industry: Company
DescriptionHeadquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,
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Sutherland Global Services Employees
Employee
Years
Job
Industry
Kristina Robson-Rudolph Kristina Robson-Rudolph's Sutherland Global Services Experience November 2014 - Present
Job Consultant at Sutherland Global, Cloudsource
Industry Retail
Experience
Sutherland Global Services November 2014 - Present
The Popcorn Factory September 2014 - Present
Le-Vel.com 2014 - Present
The Popcorn Factory November 2013 - Present
Amphenol Aerospace January 2009 - February 2013
Amphenol Aerospace January 2011 - August 2011
Amphenol Aerospace July 2007 - January 2009
Amphenol Aerospace May 2007 - July 2007
Wilber National Bank (NKA Community Bank) January 2005 - January 2007
Eckerd Pharmacy (NKA Rite Aid) January 2003 - January 2005
Skills
Pricing, Customer Service, Strategy, Microsoft Excel, Microsoft Word, PowerPoint, Account Management, Outlook, Project Planning, Sales, Analysis, Training, Cross-functional Team..., Strategic Planning, Access, Inventory Management, Telephone Skills, Leadership, Competitive Analysis, Creative Writing, Argumentation, Facebook, Long-term Customer..., Cash Handling Experience, Clerical Skills, Up-selling, Cross Selling, Reg E, Social Networking, Twitter, Teller Operations, Citrix, UOC, Assist, Avaya IP Telephony, Retail, Teamwork, Call Centers, Microsoft Office, Customer Satisfaction
Education
State University of New York College at Oneonta 2000 — 2004
Bachelor of Science, English & Communication Studies
Schenevus Central
Sutherland Global Services November 2014 - Present
The Popcorn Factory September 2014 - Present
Le-Vel.com 2014 - Present
The Popcorn Factory November 2013 - Present
Amphenol Aerospace January 2009 - February 2013
Amphenol Aerospace January 2011 - August 2011
Amphenol Aerospace July 2007 - January 2009
Amphenol Aerospace May 2007 - July 2007
Wilber National Bank (NKA Community Bank) January 2005 - January 2007
Eckerd Pharmacy (NKA Rite Aid) January 2003 - January 2005
Skills
Pricing, Customer Service, Strategy, Microsoft Excel, Microsoft Word, PowerPoint, Account Management, Outlook, Project Planning, Sales, Analysis, Training, Cross-functional Team..., Strategic Planning, Access, Inventory Management, Telephone Skills, Leadership, Competitive Analysis, Creative Writing, Argumentation, Facebook, Long-term Customer..., Cash Handling Experience, Clerical Skills, Up-selling, Cross Selling, Reg E, Social Networking, Twitter, Teller Operations, Citrix, UOC, Assist, Avaya IP Telephony, Retail, Teamwork, Call Centers, Microsoft Office, Customer Satisfaction
Education
State University of New York College at Oneonta 2000 — 2004
Bachelor of Science, English & Communication Studies
Schenevus Central
Aparna Gole's Sutherland Global Services Experience June 2013 - May 2014
Job Pro Bono Consultant at Taproot Foundation
Industry Management Consulting
Experience
Taproot Foundation September 2014 - Present
Sutherland Global Services June 2013 - May 2014
Sutherland Global Services February 2011 - May 2013
Avalon Consulting May 2007 - February 2011
Infosys Technologies Ltd. January 2005 - April 2007
Skills
Market Entry, Management Consulting, Business Analysis, Business Strategy, Business Process..., Competitive Analysis, Strategy, Market Research, Financial Modeling, Pre-sales, Business Development, BPO, Consulting, Business Process Design, Outsourcing, Team Management, CRM, Lead Generation, Requirements Analysis, Process Improvement, Enterprise Software, Management, Due Diligence, SAP, Team Building, Strategic Consulting, Valuation
Education
Symbiosis International University 2002 — 2004
MBA, Finance and Marketing, First class with Distinction
University of Mumbai 1995 — 2002
MCom, Accounting, Finance, Economics, First class with Distinction
Institute of Chartered Accountants of India
A.C.A., Audit, Accounts, Taxation
Taproot Foundation September 2014 - Present
Sutherland Global Services June 2013 - May 2014
Sutherland Global Services February 2011 - May 2013
Avalon Consulting May 2007 - February 2011
Infosys Technologies Ltd. January 2005 - April 2007
Skills
Market Entry, Management Consulting, Business Analysis, Business Strategy, Business Process..., Competitive Analysis, Strategy, Market Research, Financial Modeling, Pre-sales, Business Development, BPO, Consulting, Business Process Design, Outsourcing, Team Management, CRM, Lead Generation, Requirements Analysis, Process Improvement, Enterprise Software, Management, Due Diligence, SAP, Team Building, Strategic Consulting, Valuation
Education
Symbiosis International University 2002 — 2004
MBA, Finance and Marketing, First class with Distinction
University of Mumbai 1995 — 2002
MCom, Accounting, Finance, Economics, First class with Distinction
Institute of Chartered Accountants of India
A.C.A., Audit, Accounts, Taxation
Lee Montanarello's Sutherland Global Services Experience February 2009 - May 2011
Job Business Sales Supervisor at Comcast Business Class
Industry Telecommunications
Experience
Comcast Business Class July 2011 - Present
Sutherland Global Services February 2009 - May 2011
Remodel America June 2008 - February 2009
Skills
Sales Operations, Sales, Customer Satisfaction, Management, Training, Salesforce.com, Direct Sales, Call Centers, Cold Calling, Telecommunications, Account Management, Solution Selling, Sales Process, Customer Retention, B2B, Sales Management, Sales Presentations, Lead Generation, VoIP, Selling, Customer Experience, Managed Services, Marketing
Education
SUNY Oswego 2000 — 2005
Bachelor's degree, Broadcast Journalism
Comcast Business Class July 2011 - Present
Sutherland Global Services February 2009 - May 2011
Remodel America June 2008 - February 2009
Skills
Sales Operations, Sales, Customer Satisfaction, Management, Training, Salesforce.com, Direct Sales, Call Centers, Cold Calling, Telecommunications, Account Management, Solution Selling, Sales Process, Customer Retention, B2B, Sales Management, Sales Presentations, Lead Generation, VoIP, Selling, Customer Experience, Managed Services, Marketing
Education
SUNY Oswego 2000 — 2005
Bachelor's degree, Broadcast Journalism
Timothy Dorak Timothy Dorak's Sutherland Global Services Experience March 2011 - July 2012
Job Marketing Coordinator, Sales at Cazbah
Industry Information Technology and Services
Experience
Frontier Communications June 2015 - Present
Cazbah June 2014 - April 2015
Concentrix August 2013 - May 2014
Concentrix August 2012 - August 2013
Sutherland Global Services March 2011 - July 2012
K-Force April 2011 - July 2011
Skills
Process Improvement, Call Center, BPO, Customer Service, Sales, Call Centers, Vendor Management, Recruiting, Human Resources, Management, Sales Management, Marketing
Education
State University of New York College of Agriculture and Technology at Morrisville
Bachelor of Business Administration (B.B.A.), Resort & Recreation Service Management
Frontier Communications June 2015 - Present
Cazbah June 2014 - April 2015
Concentrix August 2013 - May 2014
Concentrix August 2012 - August 2013
Sutherland Global Services March 2011 - July 2012
K-Force April 2011 - July 2011
Skills
Process Improvement, Call Center, BPO, Customer Service, Sales, Call Centers, Vendor Management, Recruiting, Human Resources, Management, Sales Management, Marketing
Education
State University of New York College of Agriculture and Technology at Morrisville
Bachelor of Business Administration (B.B.A.), Resort & Recreation Service Management
Sara Overacker's Sutherland Global Services Experience June 2010 - September 2011
Job Acquisition Lead at Allegis Global Solutions
Industry Staffing and Recruiting
Experience
Allegis Global Solutions July 2014 - Present
Allegis Global Solutions September 2011 - June 2014
Sutherland Global Services June 2010 - September 2011
Corinthian Colleges - Everest Institute March 2009 - June 2010
Aerotek June 2008 - February 2009
Skills
Vendor Management, Managed Services, Performance Management, VMS, Relationship..., Recruiting, Onboarding, Recruitment Tools, Contingent Workforce...
Education
SUNY Geneseo 2006 — 2008
Bachelor of Science (BS), Business Administration
Allegis Global Solutions July 2014 - Present
Allegis Global Solutions September 2011 - June 2014
Sutherland Global Services June 2010 - September 2011
Corinthian Colleges - Everest Institute March 2009 - June 2010
Aerotek June 2008 - February 2009
Skills
Vendor Management, Managed Services, Performance Management, VMS, Relationship..., Recruiting, Onboarding, Recruitment Tools, Contingent Workforce...
Education
SUNY Geneseo 2006 — 2008
Bachelor of Science (BS), Business Administration
Shawn Conley Shawn Conley's Sutherland Global Services Experience October 2012 - Present
Job Team Manager at Sutherland Global Services
Industry Financial Services
Experience
Sutherland Global Services October 2012 - Present
Sutherland Global Services October 2011 - October 2012
Carrols Corporation November 2005 - March 2010
Skills
Talent Acquisition, Human Resources, Recruiting, Customer Service, Performance Management, Talent Management, Employee Engagement, Screening, Sourcing, Team Management, Call Centers, Microsoft Excel
Education
SUNY Oswego 2006 — 2007
History
G. Ray Bodley
Sutherland Global Services October 2012 - Present
Sutherland Global Services October 2011 - October 2012
Carrols Corporation November 2005 - March 2010
Skills
Talent Acquisition, Human Resources, Recruiting, Customer Service, Performance Management, Talent Management, Employee Engagement, Screening, Sourcing, Team Management, Call Centers, Microsoft Excel
Education
SUNY Oswego 2006 — 2007
History
G. Ray Bodley
Robert Rogalski's Sutherland Global Services Experience January 2014 - March 2014
Job Restaurants Professional
Industry Restaurants
Experience
Wings Over April 2014 - Present
Sutherland Global Services January 2014 - March 2014
Papa John's International August 2013 - January 2014
Foster Martin Interactive Marketing May 2012 - July 2013
Domino's Pizza July 2009 - April 2012
Skills
PHP, HTML5, CSS, JavaScript, jQuery, jQuery UI, jQuery Mobile, MySQL, MySQLi, WAMP, PhpMyAdmin, Call Centers, Restaurants, Technical Support, Mathematics, Algebra, Calculations, Programming
Education
Herkimer County Community College 2008 — 2011
Associate's Degree, Web Development
State University of New York College at Oswego 2004 — 2006
Bachelor of Arts (B.A.), Information Science/Studies
State University of New York College at Oswego 1995 — 1999
Bachelor of Science (B.S.), Applied Mathematics
Herkimer County Community College 1992 — 1995
Associate's Degree, Liberal Arts and Sciences: Math
Wings Over April 2014 - Present
Sutherland Global Services January 2014 - March 2014
Papa John's International August 2013 - January 2014
Foster Martin Interactive Marketing May 2012 - July 2013
Domino's Pizza July 2009 - April 2012
Skills
PHP, HTML5, CSS, JavaScript, jQuery, jQuery UI, jQuery Mobile, MySQL, MySQLi, WAMP, PhpMyAdmin, Call Centers, Restaurants, Technical Support, Mathematics, Algebra, Calculations, Programming
Education
Herkimer County Community College 2008 — 2011
Associate's Degree, Web Development
State University of New York College at Oswego 2004 — 2006
Bachelor of Arts (B.A.), Information Science/Studies
State University of New York College at Oswego 1995 — 1999
Bachelor of Science (B.S.), Applied Mathematics
Herkimer County Community College 1992 — 1995
Associate's Degree, Liberal Arts and Sciences: Math
Umphavanh Emmy Thatvihane's Sutherland Global Services Experience July 2010 - December 2010
Job Business Systems Analyst at Xerox
Industry Information Technology and Services
Experience
Xerox Corporation, XTIM June 2014 - Present
Xerox Corporation, XTIM July 2012 - June 2014
Sports Physical Therapy of New York, P.C. October 2011 - June 2012
Our Lady of Lourdes Hospitality North American Volunteers September 2011 - December 2011
Sutherland Global Services July 2010 - December 2010
New Deal LLC dba Against All Odds August 2004 - August 2010
Skills
Requirements Analysis, Requirements Gathering, Process Improvement, Information Technology, Data Analysis, Databases, Lean Six Sigma, Networking, Research, Customer Service, Strategic Planning, Risk Management, Visio, Systems Analysis, PowerPoint, Information Security..., Organizational Design, DMAIC, RACI, Requirements Management, Business Analysis, Technical Support, Functional Requirements, Troubleshooting, Technical Writing
Education
Syracuse University 2010 — 2012
Master of Science (M.S.), Information Management
Syracuse University 2008 — 2009
Bachelor of Science (B.S.), Information Systems & Technology
Xerox Corporation, XTIM June 2014 - Present
Xerox Corporation, XTIM July 2012 - June 2014
Sports Physical Therapy of New York, P.C. October 2011 - June 2012
Our Lady of Lourdes Hospitality North American Volunteers September 2011 - December 2011
Sutherland Global Services July 2010 - December 2010
New Deal LLC dba Against All Odds August 2004 - August 2010
Skills
Requirements Analysis, Requirements Gathering, Process Improvement, Information Technology, Data Analysis, Databases, Lean Six Sigma, Networking, Research, Customer Service, Strategic Planning, Risk Management, Visio, Systems Analysis, PowerPoint, Information Security..., Organizational Design, DMAIC, RACI, Requirements Management, Business Analysis, Technical Support, Functional Requirements, Troubleshooting, Technical Writing
Education
Syracuse University 2010 — 2012
Master of Science (M.S.), Information Management
Syracuse University 2008 — 2009
Bachelor of Science (B.S.), Information Systems & Technology
Frank La Sala Frank La Sala's Sutherland Global Services Experience July 2012 - Present
Job Independent Consumer Services Professional
Industry Consumer Services
Experience
Sutherland Global Services July 2012 - Present
Skills
Customer Service, Strategic Planning
Education
Syracuse University 1970 — 1973
Liberal Arts Curriculum, Liberal Arts and Sciences/Liberal Studies, Senior
Sutherland Global Services July 2012 - Present
Skills
Customer Service, Strategic Planning
Education
Syracuse University 1970 — 1973
Liberal Arts Curriculum, Liberal Arts and Sciences/Liberal Studies, Senior
Christopher J. Fenti Christopher J. Fenti's Sutherland Global Services Experience February 1998 - November 1998
Job Sr. Provider Relations Advocate at UnitedHealth Group
Industry Insurance
Experience
UnitedHealth Group October 2012 - Present
Excellus BCBS September 2004 - June 2012
Vertis Communications January 2001 - September 2004
Vertis Communications November 1998 - January 2001
Sutherland Global Services February 1998 - November 1998
United States Marine Corps May 1994 - January 1998
Skills
Quantitative Research, Qualitative Research, Focus Groups, Strategic Planning, Building Customer..., Key Driver Analysis, Data Analysis, Data Mining, Presentation Development, Client Presentation, Project Management, Building Relationships, Business Relationship..., Cross-functional Team..., Conflict Management, Conflict Resolution, SPSS, Webinar Development, Webinars, Microsoft Excel, Microsoft Word, PowerPoint, Siebel, Market Research, Provider Relations, Strategy, Medicaid, Survey Design, Health Policy, Healthcare, Analytics, HIPAA, Insurance, Online Research, Competitive Intelligence, Management, Health Insurance, Medicare, Medicare Part D, Long-term Care, Healthcare Industry, Marketing Research, Report Writing, Consulting, Healthcare Reimbursement, Claims Review, Claims Resolution, Provider Education, Training, Leadership
Education
State University of New York Empire State College 2003 — 2005
Bachelor of Science (BS), Psychology, 4.0 GPA
UnitedHealth Group October 2012 - Present
Excellus BCBS September 2004 - June 2012
Vertis Communications January 2001 - September 2004
Vertis Communications November 1998 - January 2001
Sutherland Global Services February 1998 - November 1998
United States Marine Corps May 1994 - January 1998
Skills
Quantitative Research, Qualitative Research, Focus Groups, Strategic Planning, Building Customer..., Key Driver Analysis, Data Analysis, Data Mining, Presentation Development, Client Presentation, Project Management, Building Relationships, Business Relationship..., Cross-functional Team..., Conflict Management, Conflict Resolution, SPSS, Webinar Development, Webinars, Microsoft Excel, Microsoft Word, PowerPoint, Siebel, Market Research, Provider Relations, Strategy, Medicaid, Survey Design, Health Policy, Healthcare, Analytics, HIPAA, Insurance, Online Research, Competitive Intelligence, Management, Health Insurance, Medicare, Medicare Part D, Long-term Care, Healthcare Industry, Marketing Research, Report Writing, Consulting, Healthcare Reimbursement, Claims Review, Claims Resolution, Provider Education, Training, Leadership
Education
State University of New York Empire State College 2003 — 2005
Bachelor of Science (BS), Psychology, 4.0 GPA
Jeff DeSantis's Sutherland Global Services Experience September 2009 - June 2011
Job Offline marketing and automation specialist
Industry Marketing and Advertising
Experience
Desantis Advertising LLC May 2015 - Present
Dex Media September 2014 - April 2015
LocalEdge January 2012 - February 2014
Haines & Company, Inc. June 2011 - January 2012
Sutherland Global Services September 2009 - June 2011
Skills
SEO, Online Marketing, Social Media Marketing, SEM, CRM, Digital Media, Marketing, Social Networking, Graphic Design, Salesforce.com, Human Computer..., Facebook Marketing, Advertising, E-commerce, Human Factors, Social Media, Music Production, Serato Scratch Live, Fruity Loops, Live Recording, DJ, Digital Marketing, Live Sound, Management, Email Marketing, Logic Pro, Sound Design, PPC, Marketing Strategy, Mobile Marketing, Account Management, Facebook, Online Advertising, Sales, Google Adwords, Customer Service, Web Analytics, Marketing Communications
Education
SUNY Oswego 2002 — 2008
Bachelor's Degree, Psychology - HCI - Human Factors, 3.5
Greece Arcadia 1998 — 2001
High School, Honors/Regents High School/Secondary Diploma Program
Desantis Advertising LLC May 2015 - Present
Dex Media September 2014 - April 2015
LocalEdge January 2012 - February 2014
Haines & Company, Inc. June 2011 - January 2012
Sutherland Global Services September 2009 - June 2011
Skills
SEO, Online Marketing, Social Media Marketing, SEM, CRM, Digital Media, Marketing, Social Networking, Graphic Design, Salesforce.com, Human Computer..., Facebook Marketing, Advertising, E-commerce, Human Factors, Social Media, Music Production, Serato Scratch Live, Fruity Loops, Live Recording, DJ, Digital Marketing, Live Sound, Management, Email Marketing, Logic Pro, Sound Design, PPC, Marketing Strategy, Mobile Marketing, Account Management, Facebook, Online Advertising, Sales, Google Adwords, Customer Service, Web Analytics, Marketing Communications
Education
SUNY Oswego 2002 — 2008
Bachelor's Degree, Psychology - HCI - Human Factors, 3.5
Greece Arcadia 1998 — 2001
High School, Honors/Regents High School/Secondary Diploma Program
Katie Coombs's Sutherland Global Services Experience May 2006 - July 2007
Job Director of Awesome at Coombs Marketing, LLC
Industry Marketing and Advertising
Experience
Coombs Marketing, LLC November 2012 - Present
AXA Equitable December 2009 - November 2012
AXA Equitable via Kelly Services - Temoprary Placement September 2009 - December 2009
Soundpath Conferencing, a Premiere Global Services Company November 2007 - August 2009
Soundpath Conferencing July 2007 - November 2007
Sutherland Global Services May 2006 - July 2007
Blockbuster Video September 2004 - May 2006
Subway March 2003 - August 2004
ADT Secrurity Services February 2001 - February 2003
Coombs Marketing, LLC August 1999 - February 2001
Skills
Coaching, Troubleshooting, Training, Call Center, New Business Development, Customer Experience, Management, Microsoft Office, Microsoft Excel, Technical Support, Time Management, Customer Service, Marketing Strategy, Call Centers, Social Media, Online Advertising, Online Marketing, Marketing Communications, Social Media Marketing, Creative Writing, Lead Generation, Writing, Marketing, Interviews, Data Entry, Life Insurance, SAP Netweaver, Account Management, Niche Marketing, Event Planning, Executive Level..., Email Marketing, Facebook, Blogging, CRM, PowerPoint, Salesforce.com, Social Networking, Advertising, Digital Marketing, Google Adwords, SEO, SEM, Integrated Marketing, PPC, Public Relations, Event Management, Google Analytics, Digital Media, Leadership
Education
Fairport High School 1996 — 2000
High School Diploma - Regents
State University of New York College at Potsdam
Coombs Marketing, LLC November 2012 - Present
AXA Equitable December 2009 - November 2012
AXA Equitable via Kelly Services - Temoprary Placement September 2009 - December 2009
Soundpath Conferencing, a Premiere Global Services Company November 2007 - August 2009
Soundpath Conferencing July 2007 - November 2007
Sutherland Global Services May 2006 - July 2007
Blockbuster Video September 2004 - May 2006
Subway March 2003 - August 2004
ADT Secrurity Services February 2001 - February 2003
Coombs Marketing, LLC August 1999 - February 2001
Skills
Coaching, Troubleshooting, Training, Call Center, New Business Development, Customer Experience, Management, Microsoft Office, Microsoft Excel, Technical Support, Time Management, Customer Service, Marketing Strategy, Call Centers, Social Media, Online Advertising, Online Marketing, Marketing Communications, Social Media Marketing, Creative Writing, Lead Generation, Writing, Marketing, Interviews, Data Entry, Life Insurance, SAP Netweaver, Account Management, Niche Marketing, Event Planning, Executive Level..., Email Marketing, Facebook, Blogging, CRM, PowerPoint, Salesforce.com, Social Networking, Advertising, Digital Marketing, Google Adwords, SEO, SEM, Integrated Marketing, PPC, Public Relations, Event Management, Google Analytics, Digital Media, Leadership
Education
Fairport High School 1996 — 2000
High School Diploma - Regents
State University of New York College at Potsdam
Chuck Stephanski Chuck Stephanski's Sutherland Global Services Experience October 2014 - Present
Job Supplier Relationship Manager at Sutherland Global Services
Industry Insurance
Experience
Sutherland Global Services October 2014 - Present
Sutherland Global Services February 2013 - October 2014
Northwestern Mutual April 2012 - July 2012
WorkersChoiceUSA August 2009 - February 2010
American Funds 2000 - 2009
The TPA 1999 - 2000
Henderson & Phillips/USI 1998 - 1999
Blue Cross Blue Shield 1985 - 1998
Skills
Sales, Account Management, Business Development, Retirement Planning, Product Training, Fixed Income Strategies, Health Insurance, Life Insurance, Mutual Funds, Bond Funds, FINRA, Series 6, Series 63, Retirement, Employee Benefits, Fixed Annuities, Investments, Management
Education
State University of New York College at Cortland
B.S., Physical Education
Sutherland Global Services October 2014 - Present
Sutherland Global Services February 2013 - October 2014
Northwestern Mutual April 2012 - July 2012
WorkersChoiceUSA August 2009 - February 2010
American Funds 2000 - 2009
The TPA 1999 - 2000
Henderson & Phillips/USI 1998 - 1999
Blue Cross Blue Shield 1985 - 1998
Skills
Sales, Account Management, Business Development, Retirement Planning, Product Training, Fixed Income Strategies, Health Insurance, Life Insurance, Mutual Funds, Bond Funds, FINRA, Series 6, Series 63, Retirement, Employee Benefits, Fixed Annuities, Investments, Management
Education
State University of New York College at Cortland
B.S., Physical Education
Brandon Sternburg's Sutherland Global Services Experience December 2010 - Present
Job Technical Support Specialist at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services December 2010 - Present
CNY Central (WSTM NBC-3/WTVH CBS-5/WSTQ CW-6) April 2006 - November 2008
WFXV/WUTR/WPNY April 2003 - September 2003
Skills
Video Production, Advertising, Online Advertising, Creative Writing, Team Leadership, Troubleshooting, Computer Hardware, Customer Experience, Mac OS, Windows 7, Technical Support, XP, Call Centers, BPO, Workforce Management, Service Delivery, Sla, Customer Satisfaction, Help Desk Support, Active Directory, Incident Management, Service Desk, Contact Centers, Inbound Marketing, Customer Support, Vendor Management, Final Cut Pro, Photoshop, Digital Photography, Digital Video, Writing, Lighting, Sound Editing, Video Games
Education
SUNY Plattsburgh 2003 — 2005
Bachelor of Arts (B.A.), Broadcast Journalism
State University of New York College of Agriculture and Technology at Morrisville 2000 — 2002
Associate's degree, Journalism
Sutherland Global Services December 2010 - Present
CNY Central (WSTM NBC-3/WTVH CBS-5/WSTQ CW-6) April 2006 - November 2008
WFXV/WUTR/WPNY April 2003 - September 2003
Skills
Video Production, Advertising, Online Advertising, Creative Writing, Team Leadership, Troubleshooting, Computer Hardware, Customer Experience, Mac OS, Windows 7, Technical Support, XP, Call Centers, BPO, Workforce Management, Service Delivery, Sla, Customer Satisfaction, Help Desk Support, Active Directory, Incident Management, Service Desk, Contact Centers, Inbound Marketing, Customer Support, Vendor Management, Final Cut Pro, Photoshop, Digital Photography, Digital Video, Writing, Lighting, Sound Editing, Video Games
Education
SUNY Plattsburgh 2003 — 2005
Bachelor of Arts (B.A.), Broadcast Journalism
State University of New York College of Agriculture and Technology at Morrisville 2000 — 2002
Associate's degree, Journalism
Samantha Welter-Farrell's Sutherland Global Services Experience February 2014 - August 2014
Job Ecommerce Support Specialist at Volusion, LLC
Industry Computer Software
Experience
Volusion, LLC December 2014 - Present
Volusion, LLC December 2014 - Present
Sutherland Global Services February 2014 - August 2014
Mt. Hope Family Center January 2012 - December 2012
Windham Spa June 2010 - August 2012
Skills
Data Collection, People Skills, SPSS, Microsoft Office, Technically Competent, Prompt, Observational
Education
State University of New York College at Geneseo 2010 — 2012
Bachelor's degree, Psychology
Columbia Greene Community College 2008 — 2010
Associate's degree, Individual Studies
Volusion, LLC December 2014 - Present
Volusion, LLC December 2014 - Present
Sutherland Global Services February 2014 - August 2014
Mt. Hope Family Center January 2012 - December 2012
Windham Spa June 2010 - August 2012
Skills
Data Collection, People Skills, SPSS, Microsoft Office, Technically Competent, Prompt, Observational
Education
State University of New York College at Geneseo 2010 — 2012
Bachelor's degree, Psychology
Columbia Greene Community College 2008 — 2010
Associate's degree, Individual Studies
Raymond C. Reilly Raymond C. Reilly's Sutherland Global Services Experience July 2011 - June 2012
Job Looking for new career. Previous experience in Sales and Customer Service
Industry Telecommunications
Experience
Callvista July 2012 - February 2013
Clarix Technologies April 2012 - July 2012
Sutherland Global Services July 2011 - June 2012
Stony Brook University September 2009 - June 2010
Skills
Sales, Customer Satisfaction, Call Center, Customer Service, Outlook, Technical Support, Web Conferences, Microsoft Office, Data Analysis, Access, Time Management
Education
Stony Brook University 2006 — 2010
Bachelor of Arts (BA), Sociology
Callvista July 2012 - February 2013
Clarix Technologies April 2012 - July 2012
Sutherland Global Services July 2011 - June 2012
Stony Brook University September 2009 - June 2010
Skills
Sales, Customer Satisfaction, Call Center, Customer Service, Outlook, Technical Support, Web Conferences, Microsoft Office, Data Analysis, Access, Time Management
Education
Stony Brook University 2006 — 2010
Bachelor of Arts (BA), Sociology
April Farnham's Sutherland Global Services Experience October 2012 - September 2013
Job National Sales Support Repesentative at Paychex
Industry Consumer Services
Experience
Paychex April 2014 - Present
Sutherland Global Services October 2012 - September 2013
Uptown Fitness December 2010 - August 2012
Harp North January 2009 - June 2009
Clear Channel Radio (Syracuse) September 2008 - January 2009
Clark CSM November 2007 - August 2008
Skills
Diplomacy, Copywriting, Client Services, Inventory Management, Advertising, Social Media, Public Relations, Social Media Marketing, Customer Service, Microsoft Office, Writing, Customer Relations, Promotions, Account Management, PowerPoint, Word, Excel, Outlook, Press Releases, Problem Solving, Editing, Research, Data Entry, Spanish, Photoshop, Retail, Merchandising, Social Networking, Employee Relations, Facebook, Public Speaking, Project Management, Event Planning, Marketing, Marketing Communications, Time Management, Microsoft Word, Microsoft Excel
Education
State University of New York College at Cortland 2004 — 2008
BA, Communication Studies/ Public Relations and Advertising
Paychex April 2014 - Present
Sutherland Global Services October 2012 - September 2013
Uptown Fitness December 2010 - August 2012
Harp North January 2009 - June 2009
Clear Channel Radio (Syracuse) September 2008 - January 2009
Clark CSM November 2007 - August 2008
Skills
Diplomacy, Copywriting, Client Services, Inventory Management, Advertising, Social Media, Public Relations, Social Media Marketing, Customer Service, Microsoft Office, Writing, Customer Relations, Promotions, Account Management, PowerPoint, Word, Excel, Outlook, Press Releases, Problem Solving, Editing, Research, Data Entry, Spanish, Photoshop, Retail, Merchandising, Social Networking, Employee Relations, Facebook, Public Speaking, Project Management, Event Planning, Marketing, Marketing Communications, Time Management, Microsoft Word, Microsoft Excel
Education
State University of New York College at Cortland 2004 — 2008
BA, Communication Studies/ Public Relations and Advertising
Stephanie Scarborough Stephanie Scarborough's Sutherland Global Services Experience October 2000 - June 2003
Job Attorney and Owner at Scarborough Law, L.L.C.
Industry Law Practice
Experience
Scarborough Law, L.L.C. June 2012 - Present
Serotte Scarborough & Associates June 2008 - June 2012
Int'l Immigration Svc Corp August 2003 - June 2008
United States Army Reserve April 2001 - June 2006
Sutherland Global Services October 2000 - June 2003
Army National Guard June 1998 - January 2001
United States Army Reserve September 1993 - November 1997
United States Army Reserve May 1987 - May 1993
US Army September 1990 - May 1991
Skills
Immigration Law, Human Resources, Mediation, Personnel Management, Legal Research, Appeals, Training, Legal Writing, Military, Litigation, Civil Rights, L-1, Arbitration, Management, Employee Benefits, Spanish, Civil Litigation, Courts
Education
SUNY Buffalo Law School 2005 — 2007
JD, Law
Scarborough Law, L.L.C. June 2012 - Present
Serotte Scarborough & Associates June 2008 - June 2012
Int'l Immigration Svc Corp August 2003 - June 2008
United States Army Reserve April 2001 - June 2006
Sutherland Global Services October 2000 - June 2003
Army National Guard June 1998 - January 2001
United States Army Reserve September 1993 - November 1997
United States Army Reserve May 1987 - May 1993
US Army September 1990 - May 1991
Skills
Immigration Law, Human Resources, Mediation, Personnel Management, Legal Research, Appeals, Training, Legal Writing, Military, Litigation, Civil Rights, L-1, Arbitration, Management, Employee Benefits, Spanish, Civil Litigation, Courts
Education
SUNY Buffalo Law School 2005 — 2007
JD, Law
Matthew Storie's Sutherland Global Services Experience October 2011 - May 2012
Job Member Service Specialist II at AmeriCU Credit Union
Industry Marketing and Advertising
Experience
AmeriCU Credit Union March 2013 - Present
Song Mountain Resort December 2012 - Present
Sutherland Global Services October 2011 - May 2012
Song Mountain Resort December 2010 - March 2011
RLB Development May 2009 - August 2010
Song Mountain Resort December 2008 - March 2009
Driver's Expresso June 2008 - August 2008
The Ski Company September 2006 - January 2008
Skills
Advertising, Promotions, Research, Budgeting, Customer Relations, Microsoft Office, Social Media, Excel, Television, Marketing Strategy, Event Management, Public Relations, Windows, Telecommunications, Android, Skiing, Criticism, Social Networking, PowerPoint, Customer Service, Word, Management, Final Cut Pro, Microsoft Excel, Market Research, Microsoft Word, Event Planning, Marketing, Constructive Feedback, Facebook, Time Management
Education
State University of New York at Oswego 2007 — 2011
Bachelors, Marketing
AmeriCU Credit Union March 2013 - Present
Song Mountain Resort December 2012 - Present
Sutherland Global Services October 2011 - May 2012
Song Mountain Resort December 2010 - March 2011
RLB Development May 2009 - August 2010
Song Mountain Resort December 2008 - March 2009
Driver's Expresso June 2008 - August 2008
The Ski Company September 2006 - January 2008
Skills
Advertising, Promotions, Research, Budgeting, Customer Relations, Microsoft Office, Social Media, Excel, Television, Marketing Strategy, Event Management, Public Relations, Windows, Telecommunications, Android, Skiing, Criticism, Social Networking, PowerPoint, Customer Service, Word, Management, Final Cut Pro, Microsoft Excel, Market Research, Microsoft Word, Event Planning, Marketing, Constructive Feedback, Facebook, Time Management
Education
State University of New York at Oswego 2007 — 2011
Bachelors, Marketing
Bryan Regensburger Bryan Regensburger's Sutherland Global Services Experience July 2009 - April 2012
Job Desktop Managment Specilest at New York State Department of Transpertation
Industry Information Technology and Services
Experience
New York State Department of Transpertation April 2012 - Present
Sutherland Global Services July 2009 - April 2012
Professional Net Solutions May 2003 - June 2009
Skills
Carpentry, Plumbing, Electrical..., Finish Work, Drywall, Network Engineering, Desktop Deployment, Desktop Administration, Windows Server, IT systems development
Education
Suburban Technical School 1995 — 1997
Associate's degree, Electrical, Electronic and Communications Engineering Technology/Technician
Suffolk County Community College 1989 — 1990
Associate's degree, Liberal Arts and Sciences/Liberal Studies
New York State Department of Transpertation April 2012 - Present
Sutherland Global Services July 2009 - April 2012
Professional Net Solutions May 2003 - June 2009
Skills
Carpentry, Plumbing, Electrical..., Finish Work, Drywall, Network Engineering, Desktop Deployment, Desktop Administration, Windows Server, IT systems development
Education
Suburban Technical School 1995 — 1997
Associate's degree, Electrical, Electronic and Communications Engineering Technology/Technician
Suffolk County Community College 1989 — 1990
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Cindy Landers Cindy Landers's Sutherland Global Services Experience March 2004 - August 2007
Job Customer Relationship Manager at RAF Tabtronics LLC
Industry Electrical/Electronic Manufacturing
Experience
RAF Tabtronics LLC January 2012 - Present
Arnold Magnetic Technologies August 2007 - June 2011
Sutherland Global Services March 2004 - August 2007
Burns Personnel August 1996 - August 2003
Skills
Account Management, Process Improvement, Recruiting, Employee Relations, Talent Acquisition, Technical Recruiting, Vendor Management, Team Building, Customer Service, Training, Customer Satisfaction, Microsoft Excel, Human Resources, Sourcing, Benefits Administration, New Hire Orientations, Sales, Talent Management, Microsoft Office, Team Management, Leadership, Management, Resume Writing, College Recruiting, Budgets, Operations Management, Contract Negotiation, CRM, Employee Benefits, Coaching, Project Management, Deferred Compensation, Organizational..., Employee Training, Workforce Planning, HRIS, Strategic Planning, Onboarding, Change Management, Performance Management, Employee Engagement, Team Leadership, Applicant Tracking..., Business Development, Personnel Management, New Business Development, Negotiation, Sales Management, Succession Planning, Interviews
Education
State University of New York College at Geneseo 1980 — 1984
Bachelor of Arts (B.A.), Business/Corporate Communications
RAF Tabtronics LLC January 2012 - Present
Arnold Magnetic Technologies August 2007 - June 2011
Sutherland Global Services March 2004 - August 2007
Burns Personnel August 1996 - August 2003
Skills
Account Management, Process Improvement, Recruiting, Employee Relations, Talent Acquisition, Technical Recruiting, Vendor Management, Team Building, Customer Service, Training, Customer Satisfaction, Microsoft Excel, Human Resources, Sourcing, Benefits Administration, New Hire Orientations, Sales, Talent Management, Microsoft Office, Team Management, Leadership, Management, Resume Writing, College Recruiting, Budgets, Operations Management, Contract Negotiation, CRM, Employee Benefits, Coaching, Project Management, Deferred Compensation, Organizational..., Employee Training, Workforce Planning, HRIS, Strategic Planning, Onboarding, Change Management, Performance Management, Employee Engagement, Team Leadership, Applicant Tracking..., Business Development, Personnel Management, New Business Development, Negotiation, Sales Management, Succession Planning, Interviews
Education
State University of New York College at Geneseo 1980 — 1984
Bachelor of Arts (B.A.), Business/Corporate Communications
Ann DiProjetto's Sutherland Global Services Experience July 2008 - Present
Job Human Resources Manager at Sutherland Global Services
Industry Human Resources
Experience
Sutherland Global Services July 2008 - Present
The August Group May 2008 - July 2008
The Home Depot April 2004 - April 2008
AVI Foodsystems Inc. December 1998 - December 2003
Atkell Inc. February 1992 - December 1998
J.C. Penney 1978 - 1988
J.C. Penney 1978 - 1988
Skills
Employee Engagement, Performance Management, Employee Relations, Recruiting, Employee Benefits, Management, Coaching, Deferred Compensation, HR Policies, Human Resources, Payroll, Personnel Management, Training, Vendor Management, Call Centers, Team Management
Education
State University of New York College at Geneseo 1979 — 1982
B. S., Management Science
Monroe Community College
Business Administration
Sutherland Global Services July 2008 - Present
The August Group May 2008 - July 2008
The Home Depot April 2004 - April 2008
AVI Foodsystems Inc. December 1998 - December 2003
Atkell Inc. February 1992 - December 1998
J.C. Penney 1978 - 1988
J.C. Penney 1978 - 1988
Skills
Employee Engagement, Performance Management, Employee Relations, Recruiting, Employee Benefits, Management, Coaching, Deferred Compensation, HR Policies, Human Resources, Payroll, Personnel Management, Training, Vendor Management, Call Centers, Team Management
Education
State University of New York College at Geneseo 1979 — 1982
B. S., Management Science
Monroe Community College
Business Administration
Steven Rowe Steven Rowe's Sutherland Global Services Experience December 2011 - September 2012
Job Business Development Manager at Nielsen
Industry Market Research
Experience
Nielsen February 2014 - Present
Harris Interactive October 2012 - February 2014
Sutherland Global Services December 2011 - September 2012
Sutherland Global Services September 1998 - October 2011
DSL.net 2000 - 2002
Rhythms NetConnections 1998 - 2000
Skills
New Business Development, Key Account Acquisition..., Sales Prospecting, BPO, Outsourcing, B2B Marketing, Account Management, Direct Sales, Salesforce.com, Telecommunication...
Education
State University of New York College at Cortland 1992 — 1998
Bachelor of Arts (B.A.), Communications
Nielsen February 2014 - Present
Harris Interactive October 2012 - February 2014
Sutherland Global Services December 2011 - September 2012
Sutherland Global Services September 1998 - October 2011
DSL.net 2000 - 2002
Rhythms NetConnections 1998 - 2000
Skills
New Business Development, Key Account Acquisition..., Sales Prospecting, BPO, Outsourcing, B2B Marketing, Account Management, Direct Sales, Salesforce.com, Telecommunication...
Education
State University of New York College at Cortland 1992 — 1998
Bachelor of Arts (B.A.), Communications
jack sinclair jack sinclair's Sutherland Global Services Experience June 2014 - Present
Job global language assesor at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services June 2014 - Present
Sutherland Global Services July 2013 - March 2014
Education
State University of New York College at Oneonta 2006 — 2011
Bachelors of Science, History
Sutherland Global Services June 2014 - Present
Sutherland Global Services July 2013 - March 2014
Education
State University of New York College at Oneonta 2006 — 2011
Bachelors of Science, History
Yohanna Maceo-Ramirez's Sutherland Global Services Experience April 2013 - August 2014
Job Owner/ Teacher at Mima's House Christian Childcare
Industry Nonprofit Organization Management
Experience
Mima's House Christian Childcare March 2015 - Present
Dream Again Ministires April 2010 - Present
Sutherland Global Services April 2013 - August 2014
D2M July 2012 - March 2013
Rochester Educational Opportunity Center 2006 - 2010
Skills
Social Media, Event Planning, Marketing Strategy, SEO
Education
SUNY Empire State College 2011 — 2014
Community Education/Human Services
Mima's House Christian Childcare March 2015 - Present
Dream Again Ministires April 2010 - Present
Sutherland Global Services April 2013 - August 2014
D2M July 2012 - March 2013
Rochester Educational Opportunity Center 2006 - 2010
Skills
Social Media, Event Planning, Marketing Strategy, SEO
Education
SUNY Empire State College 2011 — 2014
Community Education/Human Services
Elizabeth Varrenti's Sutherland Global Services Experience 1991 - 1993
Job Vice President, Professional Development building excellence at MATRIX.
Industry Staffing and Recruiting
Experience
MATRIX March 1998 - Present
Computer Associates March 1994 - March 1998
IBM March 1993 - March 1994
Sutherland Global Services 1991 - 1993
Skills
Applicant Tracking..., Infrastructure, Technical Recruiting, Staffing Services, Talent Acquisition, Benefits Negotiation, Internet Recruiting, Interview Preparation
Education
State University of New York College at Geneseo 1987 — 1991
BA, English
MATRIX March 1998 - Present
Computer Associates March 1994 - March 1998
IBM March 1993 - March 1994
Sutherland Global Services 1991 - 1993
Skills
Applicant Tracking..., Infrastructure, Technical Recruiting, Staffing Services, Talent Acquisition, Benefits Negotiation, Internet Recruiting, Interview Preparation
Education
State University of New York College at Geneseo 1987 — 1991
BA, English
David Steely David Steely's Sutherland Global Services Experience July 2013 - Present
Job VP FAO Client Engagement
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services July 2013 - Present
Sutherland Global Services January 2010 - June 2013
Affiliated Computer Services, Inc March 2003 - December 2009
IBM December 1997 - March 2003
PricewaterhouseCoopers 1998 - 2003
Skills
BPO, Offshoring, Outsourcing Management, Outsourcing, Business Process..., Retail Accounting, Insurance, Financial Reporting
Education
Stephen F. Austin State University 1983 — 1987
BS Agriculture/Accounting, Agribusiness and Accounting
Sutherland Global Services July 2013 - Present
Sutherland Global Services January 2010 - June 2013
Affiliated Computer Services, Inc March 2003 - December 2009
IBM December 1997 - March 2003
PricewaterhouseCoopers 1998 - 2003
Skills
BPO, Offshoring, Outsourcing Management, Outsourcing, Business Process..., Retail Accounting, Insurance, Financial Reporting
Education
Stephen F. Austin State University 1983 — 1987
BS Agriculture/Accounting, Agribusiness and Accounting
Susan Kastan Susan Kastan's Sutherland Global Services Experience April 2013 - Present
Job Project Manager at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services April 2013 - Present
Kastan Consulting, LLC November 2007 - April 2014
Eastern Great Lakes Association of Contingency Planners January 2012 - December 2013
Rochester Professional Consultants Network July 2010 - June 2012
Rochester Womens Network April 2010 - May 2010
Comforce March 2006 - August 2007
Eastman Kodak July 1985 - December 2005
Skills
Configuration Management, Project Management, Disaster Recovery, Access Control, Business Continuity, Business Continuity..., Process Improvement, Information Security, Risk Assessment, Quality Assurance, Consulting, Project Planning, Contingency Planning, Management, IT Audit, Business Analysis, Testing, ITIL
Education
State University of New York College at Potsdam 1981 — 1985
BA
Sutherland Global Services April 2013 - Present
Kastan Consulting, LLC November 2007 - April 2014
Eastern Great Lakes Association of Contingency Planners January 2012 - December 2013
Rochester Professional Consultants Network July 2010 - June 2012
Rochester Womens Network April 2010 - May 2010
Comforce March 2006 - August 2007
Eastman Kodak July 1985 - December 2005
Skills
Configuration Management, Project Management, Disaster Recovery, Access Control, Business Continuity, Business Continuity..., Process Improvement, Information Security, Risk Assessment, Quality Assurance, Consulting, Project Planning, Contingency Planning, Management, IT Audit, Business Analysis, Testing, ITIL
Education
State University of New York College at Potsdam 1981 — 1985
BA
Frank Kralis Frank Kralis's Sutherland Global Services Experience August 2011 - Present
Job Inbound sales consultant for AT&T Mobility at Sutherland Global Services
Industry Restaurants
Experience
Sutherland Global Services August 2011 - Present
Fish Window Cleaning March 2009 - August 2011
Wendy's Restaurants of Rochester, Inc. December 2008 - March 2009
Auxiliary Services September 2006 - December 2008
Education
State University of New York College at Oswego 2005 — 2008
B.S., Business Administration
West Irondequoit High School 1998 — 2002
Sutherland Global Services August 2011 - Present
Fish Window Cleaning March 2009 - August 2011
Wendy's Restaurants of Rochester, Inc. December 2008 - March 2009
Auxiliary Services September 2006 - December 2008
Education
State University of New York College at Oswego 2005 — 2008
B.S., Business Administration
West Irondequoit High School 1998 — 2002
Andrew Kunkel Andrew Kunkel's Sutherland Global Services Experience November 2012 - April 2014
Job National Sales Representative at Paychex
Industry Writing and Editing
Experience
Paychex May 2014 - Present
Sutherland Global Services November 2012 - April 2014
Oswego County Today January 2012 - May 2012
Genesee Sun February 2008 - August 2008
Genesee Valley Pennysaver September 2007 - May 2008
Skills
Salesforce.com, Sales, Exceed Sales Goals, Quota Achievement, Telemarketing, Journalism, Editing, Prospecting New Clients, Copy Editing, Proofreading, Storytelling, News Writing, Interviews, Newspapers, Creative Writing, Advertising, Blogging, Web Content, AP Style, Publications, Press Releases, Newspaper, Writing, Customer Service, Marketing, Social Media, Social Networking, Public Speaking, Leadership, Publishing
Education
State University of New York College at Oswego 2008 — 2012
B.A., Journalism
Avon high school 2005 — 2008
Advanced Regents
Paychex May 2014 - Present
Sutherland Global Services November 2012 - April 2014
Oswego County Today January 2012 - May 2012
Genesee Sun February 2008 - August 2008
Genesee Valley Pennysaver September 2007 - May 2008
Skills
Salesforce.com, Sales, Exceed Sales Goals, Quota Achievement, Telemarketing, Journalism, Editing, Prospecting New Clients, Copy Editing, Proofreading, Storytelling, News Writing, Interviews, Newspapers, Creative Writing, Advertising, Blogging, Web Content, AP Style, Publications, Press Releases, Newspaper, Writing, Customer Service, Marketing, Social Media, Social Networking, Public Speaking, Leadership, Publishing
Education
State University of New York College at Oswego 2008 — 2012
B.A., Journalism
Avon high school 2005 — 2008
Advanced Regents
Curtis A. Luster Curtis A. Luster's Sutherland Global Services Experience May 2015 - Present
Job Bilingual Consultant at Sutherland Global Services
Industry Financial Services
Experience
Sutherland Global Services May 2015 - Present
Sutherland Global Services February 2015 - Present
Time Warner Cable October 2012 - August 2013
Time Warner Cable December 2010 - October 2012
Time Warner Cable April 2006 - December 2010
Nationwide Credit, Inc. April 2000 - September 2004
Skills
Spanish, Team Leadership, Coaching, Call Centers, Outlook, Social Media, Project Planning, Microsoft Office, Leadership, Microsoft Excel, Microsoft Word, Public Speaking, Budgets, Strategic Planning, Team Building, Customer Service, Sales Management, Policy, Marketing, PowerPoint, Training, Discipleship, Customer Satisfaction, Process Improvement, Telecommunications, Customer Retention, Leadership Development, Sales, Customer Experience, Inventory Management, Account Management, Salesforce.com, Operations Management, Forecasting, Vendor Management, Analysis, Management, Troubleshooting, Data Analysis, Human Resources, Access, Project Management, Program Management, Cross-functional Team..., Employee Relations, Recruiting, Direct Sales, System Administration, Social Networking, CRM
Education
Stony Brook University 1992 — 1995
Sullivan County Community College 1987 — 1991
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Fallsburg Central
Fallsburg Central
Sutherland Global Services May 2015 - Present
Sutherland Global Services February 2015 - Present
Time Warner Cable October 2012 - August 2013
Time Warner Cable December 2010 - October 2012
Time Warner Cable April 2006 - December 2010
Nationwide Credit, Inc. April 2000 - September 2004
Skills
Spanish, Team Leadership, Coaching, Call Centers, Outlook, Social Media, Project Planning, Microsoft Office, Leadership, Microsoft Excel, Microsoft Word, Public Speaking, Budgets, Strategic Planning, Team Building, Customer Service, Sales Management, Policy, Marketing, PowerPoint, Training, Discipleship, Customer Satisfaction, Process Improvement, Telecommunications, Customer Retention, Leadership Development, Sales, Customer Experience, Inventory Management, Account Management, Salesforce.com, Operations Management, Forecasting, Vendor Management, Analysis, Management, Troubleshooting, Data Analysis, Human Resources, Access, Project Management, Program Management, Cross-functional Team..., Employee Relations, Recruiting, Direct Sales, System Administration, Social Networking, CRM
Education
Stony Brook University 1992 — 1995
Sullivan County Community College 1987 — 1991
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Fallsburg Central
Fallsburg Central
Marcus Neal Marcus Neal's Sutherland Global Services Experience May 2013 - December 2013
Job Audio Engineer/Producer
Industry Media Production
Experience
Cablevision October 2014 - April 2015
Hertz July 2014 - August 2014
City of Newark June 2014 - August 2014
Syracuse University September 2013 - May 2014
WJPZ Radio September 2013 - May 2014
Tuxedo Asylum Productions LLC January 2010 - May 2014
Sutherland Global Services May 2013 - December 2013
Syracuse University January 2010 - May 2013
Activ Music LLC June 2011 - September 2011
WERW Radio January 2010 - May 2010
Skills
Music Production, Protool, Reason, Logic Pro, Microsoft Office, Sound Engineering, Events Coordination, Talent Booking, Booking Shows, Social Media, Social Networking, Radio Host, Internet Radio, Interviews, Entertainment, Songwriting, Audio Engineering, Musical Theatre, Mac, Radio, Pro Tools
Education
Syracuse University 2009 — 2014
Bachelor's Degree, Sociology
University High School of the Humanities 2005 — 2009
High School, Humanities/Humanistic Studies, 3.3 GPA
Cablevision October 2014 - April 2015
Hertz July 2014 - August 2014
City of Newark June 2014 - August 2014
Syracuse University September 2013 - May 2014
WJPZ Radio September 2013 - May 2014
Tuxedo Asylum Productions LLC January 2010 - May 2014
Sutherland Global Services May 2013 - December 2013
Syracuse University January 2010 - May 2013
Activ Music LLC June 2011 - September 2011
WERW Radio January 2010 - May 2010
Skills
Music Production, Protool, Reason, Logic Pro, Microsoft Office, Sound Engineering, Events Coordination, Talent Booking, Booking Shows, Social Media, Social Networking, Radio Host, Internet Radio, Interviews, Entertainment, Songwriting, Audio Engineering, Musical Theatre, Mac, Radio, Pro Tools
Education
Syracuse University 2009 — 2014
Bachelor's Degree, Sociology
University High School of the Humanities 2005 — 2009
High School, Humanities/Humanistic Studies, 3.3 GPA
Jomarie Relyea-Egloff Jomarie Relyea-Egloff's Sutherland Global Services Experience March 2000 - Present
Job Organizational Excellence Manager at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services March 2000 - Present
Skills
Service Delivery, Call Centers, BPO, Workforce Management, Troubleshooting, Vendor Management, Team Management, Operations Management, Quality Assurance, Quality Control, Microsoft Exchange, Windows 7, Incident Management, Operating Systems, Windows, Team Leadership, Customer Satisfaction, CRM
Education
SUNY Potsdam
Sutherland Global Services March 2000 - Present
Skills
Service Delivery, Call Centers, BPO, Workforce Management, Troubleshooting, Vendor Management, Team Management, Operations Management, Quality Assurance, Quality Control, Microsoft Exchange, Windows 7, Incident Management, Operating Systems, Windows, Team Leadership, Customer Satisfaction, CRM
Education
SUNY Potsdam
Evan Busbey Evan Busbey's Sutherland Global Services Experience August 2005 - July 2010
Job Sales Representative II at Medtronic
Industry Hospital & Health Care
Experience
Medtronic November 2014 - Present
Applied Medical September 2012 - October 2014
Ear-Q Group July 2010 - September 2012
Sutherland Global Services August 2005 - July 2010
Skills
SPIN Selling, New Business Development, Sales Management, Medical Sales, B2B, B2B Marketing, Social Networking, Social Media, Targeted Account Selling, Referral Networking, Sales Presentations
Education
State University of New York College at Oswego 2001 — 2005
BS, Zoology- Anatomy & Physiology
Medtronic November 2014 - Present
Applied Medical September 2012 - October 2014
Ear-Q Group July 2010 - September 2012
Sutherland Global Services August 2005 - July 2010
Skills
SPIN Selling, New Business Development, Sales Management, Medical Sales, B2B, B2B Marketing, Social Networking, Social Media, Targeted Account Selling, Referral Networking, Sales Presentations
Education
State University of New York College at Oswego 2001 — 2005
BS, Zoology- Anatomy & Physiology
Tammy Gallo Sevice Manager/Technical Trainer Tammy Gallo Sevice Manager/Technical Trainer's Sutherland Global Services Experience 2005 - 2010
Job Transition Management Advisor
Industry Information Technology and Services
Experience
Greater Syracuse, NY Area 2015 - Present
Dell 2013 - 2015
Fort Worth ISD 2012 - 2013
SOLVAY GLASS 2011 - 2012
SUTHERLAND GLOBAL SERVICES 2005 - 2010
Skills
Training, Recruiting, Start-ups, Sales, Program Management, Sales Management, Time Management, ITIL v3 Foundations..., PM3, IT Service Management, ITIL Process..., Strategy, Project Management, Change Management, Business Development, Service Delivery, Vendor Management, Incident Management, Business Analysis, ITIL, IT Management, Process Improvement, Outsourcing, Disaster Recovery, Transition Management, Integration, IT Strategy, IT Operations, PMP, Business Process, Management, Leadership, Information Technology, Service Management, Business Process..., Team Leadership, Cross-functional Team..., IT Outsourcing, Virtualization, Call Centers, Managed Services, CRM
Education
Syracuse University 2000 — 2008
BA, PSY
Greater Syracuse, NY Area 2015 - Present
Dell 2013 - 2015
Fort Worth ISD 2012 - 2013
SOLVAY GLASS 2011 - 2012
SUTHERLAND GLOBAL SERVICES 2005 - 2010
Skills
Training, Recruiting, Start-ups, Sales, Program Management, Sales Management, Time Management, ITIL v3 Foundations..., PM3, IT Service Management, ITIL Process..., Strategy, Project Management, Change Management, Business Development, Service Delivery, Vendor Management, Incident Management, Business Analysis, ITIL, IT Management, Process Improvement, Outsourcing, Disaster Recovery, Transition Management, Integration, IT Strategy, IT Operations, PMP, Business Process, Management, Leadership, Information Technology, Service Management, Business Process..., Team Leadership, Cross-functional Team..., IT Outsourcing, Virtualization, Call Centers, Managed Services, CRM
Education
Syracuse University 2000 — 2008
BA, PSY
Karlene Bates Karlene Bates's Sutherland Global Services Experience August 2009 - October 2009
Job Administrative assistant
Industry Media Production
Experience
MAXIMUS July 2012 - Present
Frelance Production Assistant March 2011 - April 2012
American Radio Network November 2010 - April 2012
Sutherland Global Services August 2009 - October 2009
Heritage Christian Services, Inc June 2008 - August 2009
WROC 8/Fox Rochester March 2007 - April 2008
Part time Board Operator November 2006 - March 2007
Wegman's Food Markets, Inc August 2000 - March 2007
Rochester Red Wings Baseball Club April 2006 - September 2006
CNN New York Internship Program January 2005 - April 2005
Skills
Writing, Editing, Social Media, Camera, Radio, Television, Video, Final Cut Pro, Commercials, Customer Service, Video Production
Education
State University of New York College at Old Westbury 2002 — 2005
Bachelor's of Arts, Media and Communications
MAXIMUS July 2012 - Present
Frelance Production Assistant March 2011 - April 2012
American Radio Network November 2010 - April 2012
Sutherland Global Services August 2009 - October 2009
Heritage Christian Services, Inc June 2008 - August 2009
WROC 8/Fox Rochester March 2007 - April 2008
Part time Board Operator November 2006 - March 2007
Wegman's Food Markets, Inc August 2000 - March 2007
Rochester Red Wings Baseball Club April 2006 - September 2006
CNN New York Internship Program January 2005 - April 2005
Skills
Writing, Editing, Social Media, Camera, Radio, Television, Video, Final Cut Pro, Commercials, Customer Service, Video Production
Education
State University of New York College at Old Westbury 2002 — 2005
Bachelor's of Arts, Media and Communications
George Scott MBA's Sutherland Global Services Experience February 2004 - January 2009
Job President at Business Consulting Services (BCS)
Industry E-Learning
Experience
Business Consulting Services (BCS) September 2015 - Present
SUNY Empire State College/Center for Distance Learning May 2011 - Present
Toastmasters District 62 July 2011 - June 2012
Empire State College September 2004 - January 2010
Sutherland Global Services February 2004 - January 2009
ACE Group 2009 - 2009
AON CORPORATION January 1996 - January 2001
VANGELLOW/Scott/Benz Business Group January 1989 - January 1994
RGS BUSINESS BROKERS January 1983 - January 1988
PILGRIM ASSOCIATES January 1984 - January 1987
Skills
Public Speaking, Public Relations, Strategic Planning, Teaching, Sales Management, Corporate Communications, Leadership Development, Marketing Strategy, Marketing Communications, Research, Business Strategy, Negotiation, New Business Development, Leadership, Microsoft Word, Microsoft Excel, Training, Organizational..., Coaching, Customer Service, Management, Staff Development, Blended Learning, Distance Learning, College Teaching, Teaching Adults, Customer Relations, PowerPoint, Excel, Word, Writing, Mentoring, Advertising, Team Management, Analysis, Time Management, Marketing, Start-ups, Newsletters, Higher Education, Integrated Marketing, Strategy, Team Building, Sales, Instructional Design, E-Learning, Nonprofits
Education
State University of New York Empire State College 2007 — 2010
MBA, Business management, marketing
State University of New York Empire State College 2004 — 2007
BS, Marketing
Michigan Shifting Gears, Cohort 22
Career-transition program for professionals and corporate executives.
Business Consulting Services (BCS) September 2015 - Present
SUNY Empire State College/Center for Distance Learning May 2011 - Present
Toastmasters District 62 July 2011 - June 2012
Empire State College September 2004 - January 2010
Sutherland Global Services February 2004 - January 2009
ACE Group 2009 - 2009
AON CORPORATION January 1996 - January 2001
VANGELLOW/Scott/Benz Business Group January 1989 - January 1994
RGS BUSINESS BROKERS January 1983 - January 1988
PILGRIM ASSOCIATES January 1984 - January 1987
Skills
Public Speaking, Public Relations, Strategic Planning, Teaching, Sales Management, Corporate Communications, Leadership Development, Marketing Strategy, Marketing Communications, Research, Business Strategy, Negotiation, New Business Development, Leadership, Microsoft Word, Microsoft Excel, Training, Organizational..., Coaching, Customer Service, Management, Staff Development, Blended Learning, Distance Learning, College Teaching, Teaching Adults, Customer Relations, PowerPoint, Excel, Word, Writing, Mentoring, Advertising, Team Management, Analysis, Time Management, Marketing, Start-ups, Newsletters, Higher Education, Integrated Marketing, Strategy, Team Building, Sales, Instructional Design, E-Learning, Nonprofits
Education
State University of New York Empire State College 2007 — 2010
MBA, Business management, marketing
State University of New York Empire State College 2004 — 2007
BS, Marketing
Michigan Shifting Gears, Cohort 22
Career-transition program for professionals and corporate executives.
Jim Terranova Jim Terranova's Sutherland Global Services Experience January 2006 - December 2006
Job VP of Marketing and Sales at Midnight Spin LLC
Industry Broadcast Media
Experience
Midnight Spin LLC September 2008 - Present
NBC Universal October 2008 - April 2009
TEAM Enterprises April 2007 - December 2008
Sony Pictures Entertainment March 2008 - September 2008
CBS Television Distribution August 2007 - February 2008
CBS Television Distribution March 2007 - August 2007
Raging Nation Films January 2007 - August 2007
Sutherland Global Services January 2006 - December 2006
Education
State University of New York College at Oswego 2002 — 2005
Bachelors, Broadcasting/Mass Communication
Midnight Spin LLC September 2008 - Present
NBC Universal October 2008 - April 2009
TEAM Enterprises April 2007 - December 2008
Sony Pictures Entertainment March 2008 - September 2008
CBS Television Distribution August 2007 - February 2008
CBS Television Distribution March 2007 - August 2007
Raging Nation Films January 2007 - August 2007
Sutherland Global Services January 2006 - December 2006
Education
State University of New York College at Oswego 2002 — 2005
Bachelors, Broadcasting/Mass Communication
Francis Micari Francis Micari's Sutherland Global Services Experience August 2010 - December 2010
Job Suffolk County Vanderbilt Museum and Planetarium
Industry Museums and Institutions
Experience
Self Employed January 2014 - Present
Vanderbilt museum, mansion and planetarium August 2014 - June 2015
Samsung July 2013 - January 2014
Ram Marketing May 2013 - July 2013
Whole Foods Market May 2012 - February 2013
Sutherland Global Services August 2010 - December 2010
New York State Museum April 2008 - September 2008
Skills
Computer Hardware, Help Desk Support, Technical Support, Inventory Management, Customer Satisfaction, Cashiering, Troubleshooting, Comic Books, Data Entry, Software Documentation, Computer Repair, Outlook, Computer Maintenance, Windows 7, Graphic Novels, Printers, Phone Etiquette, Cash Register, System Administration, Microsoft Word, Team Leadership, Training, Microsoft Office 2007, Planograms, Call Centers, Smartphones, Space Science, Digital Media Services, Museum Education, Public Speaking, Leadership, Social Media, Microsoft Excel, Event Planning, Social Networking, Time Management
Education
SUNY Oneonta 2002 — 2008
Mass Communications, Television and Radio Production, 3.1
Eastridge Senior High School 1999 — 2002
Regents Diploma, Radio and Television
Self Employed January 2014 - Present
Vanderbilt museum, mansion and planetarium August 2014 - June 2015
Samsung July 2013 - January 2014
Ram Marketing May 2013 - July 2013
Whole Foods Market May 2012 - February 2013
Sutherland Global Services August 2010 - December 2010
New York State Museum April 2008 - September 2008
Skills
Computer Hardware, Help Desk Support, Technical Support, Inventory Management, Customer Satisfaction, Cashiering, Troubleshooting, Comic Books, Data Entry, Software Documentation, Computer Repair, Outlook, Computer Maintenance, Windows 7, Graphic Novels, Printers, Phone Etiquette, Cash Register, System Administration, Microsoft Word, Team Leadership, Training, Microsoft Office 2007, Planograms, Call Centers, Smartphones, Space Science, Digital Media Services, Museum Education, Public Speaking, Leadership, Social Media, Microsoft Excel, Event Planning, Social Networking, Time Management
Education
SUNY Oneonta 2002 — 2008
Mass Communications, Television and Radio Production, 3.1
Eastridge Senior High School 1999 — 2002
Regents Diploma, Radio and Television
Oliver Cacovski Oliver Cacovski's Sutherland Global Services Experience December 2006 - November 2007
Job Product Assignment Supervisor at Ortho Clinical Diagnostics
Industry Medical Devices
Experience
Ortho Clinical Diagnostics June 2015 - Present
Ortho Clinical Diagnostics May 2014 - June 2015
Ortho Clinical Diagnostics December 2009 - May 2014
Ortho Clinical Diagnostics November 2007 - December 2009
Sutherland Global Services December 2006 - November 2007
Skills
Process Improvement, SAP, Logistics, Customer Service, Supply Chain, Management, Cross-functional Team..., Operations Management, Sales, Customer Satisfaction, Leadership, Microsoft Excel, Forecasting, JD Edwards, Project Coordination, Employee Training, Transportation, Process Excellence, Contract Management, Quotations, Bid Writing, Contractual Agreements, Transfer Pricing, Pricing, contract volume..., Gross Profit Analysis, Microsoft Office
Education
State University of New York College at Geneseo 2004 — 2006
Bachelors, Business Administration
Ortho Clinical Diagnostics June 2015 - Present
Ortho Clinical Diagnostics May 2014 - June 2015
Ortho Clinical Diagnostics December 2009 - May 2014
Ortho Clinical Diagnostics November 2007 - December 2009
Sutherland Global Services December 2006 - November 2007
Skills
Process Improvement, SAP, Logistics, Customer Service, Supply Chain, Management, Cross-functional Team..., Operations Management, Sales, Customer Satisfaction, Leadership, Microsoft Excel, Forecasting, JD Edwards, Project Coordination, Employee Training, Transportation, Process Excellence, Contract Management, Quotations, Bid Writing, Contractual Agreements, Transfer Pricing, Pricing, contract volume..., Gross Profit Analysis, Microsoft Office
Education
State University of New York College at Geneseo 2004 — 2006
Bachelors, Business Administration
John Bobilin-Stahl's Sutherland Global Services Experience April 2014 - July 2014
Job Parking Service Representatve at University of Rochester Medical Center
Industry Graphic Design
Experience
University of Rochester Medical Center February 2015 - Present
Sutherland Global Services April 2014 - July 2014
Minuteman Press September 2013 - January 2014
Great Northern Pizza Kitchen September 2012 - September 2013
Sears Holdings Corporation April 2010 - June 2012
Skills
Adobe Creative Suite, NewTek Lightwave, Microsoft Word, Microsoft PowerPoint, Graphic Design, QuarkXPress, Adobe Acrobat, InDesign, Typography, Dreamweaver, Illustrator, Photoshop, Pre-press, Illustration, Flash, Web Design, Photography, Web Site Production
Education
State University of New York College at Oswego 2009 — 2012
Bachelor of Arts (B.A.), Graphic Design
Sullivan County Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Graphic Design
University of Rochester Medical Center February 2015 - Present
Sutherland Global Services April 2014 - July 2014
Minuteman Press September 2013 - January 2014
Great Northern Pizza Kitchen September 2012 - September 2013
Sears Holdings Corporation April 2010 - June 2012
Skills
Adobe Creative Suite, NewTek Lightwave, Microsoft Word, Microsoft PowerPoint, Graphic Design, QuarkXPress, Adobe Acrobat, InDesign, Typography, Dreamweaver, Illustrator, Photoshop, Pre-press, Illustration, Flash, Web Design, Photography, Web Site Production
Education
State University of New York College at Oswego 2009 — 2012
Bachelor of Arts (B.A.), Graphic Design
Sullivan County Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Graphic Design
Ernest Blaszczyk, EIT Ernest Blaszczyk, EIT's Sutherland Global Services Experience February 2010 - August 2010
Job Graduate Engineer at Henderson + Rogers, Inc.
Industry Civil Engineering
Experience
Rogers Moore Engineers, LLC March 2012 - Present
Henderson + Rogers, Inc. March 2012 - Present
Ravi Engineering & Land Surveying, P.C. October 2010 - February 2012
Syracuse University August 2010 - October 2010
Sutherland Global Services February 2010 - August 2010
Syracuse University November 2009 - February 2010
HDR/DTA May 2008 - March 2009
Group May 2007 - August 2008
Syracuse University August 2006 - May 2007
System Services, Sp. z.o.o. February 2005 - August 2006
Skills
Structural Engineering, Construction, AutoCAD, Steel Structures, Reinforced Concrete, Sustainability, Structural Analysis, Revit, Construction..., RISA, BIM, GIS, Green Building, Steel Detailing, Finite Element Analysis, Foundation Design, Construction Management
Education
Syracuse University 2006 — 2008
M.Sc. degree, Civil Engineering
Technical University of Lodz 1998 — 2004
M.Sc. degree, Civil Engineering
Rogers Moore Engineers, LLC March 2012 - Present
Henderson + Rogers, Inc. March 2012 - Present
Ravi Engineering & Land Surveying, P.C. October 2010 - February 2012
Syracuse University August 2010 - October 2010
Sutherland Global Services February 2010 - August 2010
Syracuse University November 2009 - February 2010
HDR/DTA May 2008 - March 2009
Group May 2007 - August 2008
Syracuse University August 2006 - May 2007
System Services, Sp. z.o.o. February 2005 - August 2006
Skills
Structural Engineering, Construction, AutoCAD, Steel Structures, Reinforced Concrete, Sustainability, Structural Analysis, Revit, Construction..., RISA, BIM, GIS, Green Building, Steel Detailing, Finite Element Analysis, Foundation Design, Construction Management
Education
Syracuse University 2006 — 2008
M.Sc. degree, Civil Engineering
Technical University of Lodz 1998 — 2004
M.Sc. degree, Civil Engineering
Tamilselvi jagadeesan Tamilselvi jagadeesan's Sutherland Global Services Experience November 2003 - September 2005
Job Senior Test lead at HCL Technologies
Industry Information Technology and Services
Experience
HCL Technologies September 2013 - Present
GTECH September 2005 - Present
HCL Technologies September 2005 - Present
Sutherland Global Services November 2003 - September 2005
Skills
Test Management, Quality Center, Test Planning, Manual Testing, Regression Testing, System Testing, Test Cases, QTP, Requirements Analysis, Software Project..., Test Strategy, Test Execution, Black Box Testing, Usability Testing, Requirements..., SDLC, Team Management, Team Building, Design Review, Online Gaming, Casino Gaming, QA Engineering, Manage Client..., Client Interfacing..., Onsite-Offshore..., Onsite-Offshore model
Education
Symbiosis International University 2004 — 2007
PGDHRM
Anna Adarsh 2000 — 2003
Bachelor of Science (B.Sc.), Mathemetics
University of Madras 2000 — 2003
BSC, Mathematics
HCL Technologies September 2013 - Present
GTECH September 2005 - Present
HCL Technologies September 2005 - Present
Sutherland Global Services November 2003 - September 2005
Skills
Test Management, Quality Center, Test Planning, Manual Testing, Regression Testing, System Testing, Test Cases, QTP, Requirements Analysis, Software Project..., Test Strategy, Test Execution, Black Box Testing, Usability Testing, Requirements..., SDLC, Team Management, Team Building, Design Review, Online Gaming, Casino Gaming, QA Engineering, Manage Client..., Client Interfacing..., Onsite-Offshore..., Onsite-Offshore model
Education
Symbiosis International University 2004 — 2007
PGDHRM
Anna Adarsh 2000 — 2003
Bachelor of Science (B.Sc.), Mathemetics
University of Madras 2000 — 2003
BSC, Mathematics
Marcus Epling Marcus Epling's Sutherland Global Services Experience October 2010 - February 2011
Job Project Engineer
Industry Civil Engineering
Experience
Wesley Corporation March 2011 - Present
Sutherland Global Services October 2010 - February 2011
Parrone Engineering December 2007 - August 2009
Skills
AutoCAD, Project Estimation, Engineering, Project Management, InSite Sitework Takeoff..., CLI Estimating Link...
Education
State University of New York College at Buffalo 2006 — 2010
Bachelor's, Civil Engineering
University at Buffalo 2006 — 2010
Bachelor of Science (BS), Civil Engineering
Wesley Corporation March 2011 - Present
Sutherland Global Services October 2010 - February 2011
Parrone Engineering December 2007 - August 2009
Skills
AutoCAD, Project Estimation, Engineering, Project Management, InSite Sitework Takeoff..., CLI Estimating Link...
Education
State University of New York College at Buffalo 2006 — 2010
Bachelor's, Civil Engineering
University at Buffalo 2006 — 2010
Bachelor of Science (BS), Civil Engineering
Tom Wilmarth Tom Wilmarth's Sutherland Global Services Experience 2000 - 2005
Job Vice President, Public Policy at Mary M. Gooley Hemophilia Center
Industry Nonprofit Organization Management
Experience
Mary M. Gooley Hemophilia Center March 2010 - Present
Northern Lights Direct Response 2007 - 2010
Join The Call Inc. 2005 - 2007
Sutherland Global Services 2000 - 2005
Global Crossing 1999 - 2000
Education
State University of New York College at Geneseo 1993 — 1996
B.A., English
McQuaid Jesuit
Mary M. Gooley Hemophilia Center March 2010 - Present
Northern Lights Direct Response 2007 - 2010
Join The Call Inc. 2005 - 2007
Sutherland Global Services 2000 - 2005
Global Crossing 1999 - 2000
Education
State University of New York College at Geneseo 1993 — 1996
B.A., English
McQuaid Jesuit
Alaina Mack's Sutherland Global Services Experience November 2014 - May 2015
Job Work Order Administrator at JLL
Industry Information Technology and Services
Experience
JLL September 2015 - Present
Sutherland Global Services November 2014 - May 2015
Syracuse University Libraries May 2014 - November 2014
Stafkings Healthcare Systems December 2013 - November 2014
American Red Cross January 2009 - September 2009
Benbow Chemical Manufacturing October 2008 - December 2008
Skills
Customer Service, Microsoft Office, Leadership, Strategic Planning, Team Leadership, Training, Microsoft Excel, Sales, Microsoft Word, People-oriented, Teamwork, Creative Solutions
Education
Syracuse University 2015 — 2016
Certificate of Advanced Study, Management Information Systems, General, 4.0
Syracuse University 2009 — 2010
Master of Science (M.S.), Science Education - Biology, 3.7
Syracuse University 2003 — 2007
Bachelor of Science (BS), Biology, General, 3.6
Marcellus High School 1999 — 2003
Regents Diploma, with High Honors
JLL September 2015 - Present
Sutherland Global Services November 2014 - May 2015
Syracuse University Libraries May 2014 - November 2014
Stafkings Healthcare Systems December 2013 - November 2014
American Red Cross January 2009 - September 2009
Benbow Chemical Manufacturing October 2008 - December 2008
Skills
Customer Service, Microsoft Office, Leadership, Strategic Planning, Team Leadership, Training, Microsoft Excel, Sales, Microsoft Word, People-oriented, Teamwork, Creative Solutions
Education
Syracuse University 2015 — 2016
Certificate of Advanced Study, Management Information Systems, General, 4.0
Syracuse University 2009 — 2010
Master of Science (M.S.), Science Education - Biology, 3.7
Syracuse University 2003 — 2007
Bachelor of Science (BS), Biology, General, 3.6
Marcellus High School 1999 — 2003
Regents Diploma, with High Honors
Shannon Ealy's Sutherland Global Services Experience November 2011 - May 2014
Job Public Policy & Advocacy at Rochester Business Alliance
Industry Consumer Services
Experience
Rochester Business Alliance May 2015 - Present
Rochester Business Alliance October 2014 - May 2015
Sutherland Global Services November 2011 - May 2014
Pamal Broadcasting December 2010 - August 2011
Entercom Radio October 2008 - August 2010
Dave Matthews Band June 2007 - July 2010
Wegmans Food Markets August 2001 - October 2008
Red Light Management June 2008 - September 2008
Red Bull August 2007 - May 2008
Orange Television Network August 2006 - May 2008
Skills
Adobe Audition, Social Media, Facebook, Broadcast, Radio, Event Planning, Television, Social Media Marketing, Blogging, Social Networking, Editing, New Media, Copywriting, Advertising, Adobe Creative Suite, Creative Writing, Sales, Radio Broadcasting, Video Production, Entertainment
Education
Syracuse University 2004 — 2008
S.I. Newhouse School; B.S, Public Communications; Advertising
Syracuse University 2004 — 2008
Bachelor of Science (B.S.), Advertising
Rochester Business Alliance May 2015 - Present
Rochester Business Alliance October 2014 - May 2015
Sutherland Global Services November 2011 - May 2014
Pamal Broadcasting December 2010 - August 2011
Entercom Radio October 2008 - August 2010
Dave Matthews Band June 2007 - July 2010
Wegmans Food Markets August 2001 - October 2008
Red Light Management June 2008 - September 2008
Red Bull August 2007 - May 2008
Orange Television Network August 2006 - May 2008
Skills
Adobe Audition, Social Media, Facebook, Broadcast, Radio, Event Planning, Television, Social Media Marketing, Blogging, Social Networking, Editing, New Media, Copywriting, Advertising, Adobe Creative Suite, Creative Writing, Sales, Radio Broadcasting, Video Production, Entertainment
Education
Syracuse University 2004 — 2008
S.I. Newhouse School; B.S, Public Communications; Advertising
Syracuse University 2004 — 2008
Bachelor of Science (B.S.), Advertising
Yuming Huang Yuming Huang's Sutherland Global Services Experience November 2013 - February 2014
Job Revenue & Billing Services Specialist II at BNY Mellon
Industry Investment Banking
Experience
BNY Mellon March 2014 - March 2015
Sutherland Global Services November 2013 - February 2014
Chinese Students and Scholars Association April 2012 - May 2013
Syracuse Housing Authority January 2012 - April 2012
Syracuse University Bird Library January 2011 - April 2012
Syracuse Cooperative Federal Credit Union September 2010 - December 2010
Federation of Italian-American Organization June 2010 - August 2010
Skills
Microsoft Excel, Analysis, PowerPoint, SPSS, Microsoft Office, Statistics, Microsoft Word, Public Speaking, Mandarin, HTML, Stata, Social Media, Customer Service, Data Analysis, Visio, Photoshop, SQL, Communication, Consulting, Management, Event Planning, R, MS Project, Outlook, Quantitative Research, Economic Modeling, COBOL, CSS, Java, Programming Languages, Operating Budgets, Reports, Survey Research, Problem Solving, Collaboration, Leadership, General Office..., InDesign, Illustrator, Adobe Acrobat, Expression Web, Cantonese, Google Docs, Python
Education
Syracuse University 2009 — 2013
Bachelor’s Degree, Economics, Policy Studies, Public Relations
New Utrecht High School 2006 — 2009
High School, 4.17
BNY Mellon March 2014 - March 2015
Sutherland Global Services November 2013 - February 2014
Chinese Students and Scholars Association April 2012 - May 2013
Syracuse Housing Authority January 2012 - April 2012
Syracuse University Bird Library January 2011 - April 2012
Syracuse Cooperative Federal Credit Union September 2010 - December 2010
Federation of Italian-American Organization June 2010 - August 2010
Skills
Microsoft Excel, Analysis, PowerPoint, SPSS, Microsoft Office, Statistics, Microsoft Word, Public Speaking, Mandarin, HTML, Stata, Social Media, Customer Service, Data Analysis, Visio, Photoshop, SQL, Communication, Consulting, Management, Event Planning, R, MS Project, Outlook, Quantitative Research, Economic Modeling, COBOL, CSS, Java, Programming Languages, Operating Budgets, Reports, Survey Research, Problem Solving, Collaboration, Leadership, General Office..., InDesign, Illustrator, Adobe Acrobat, Expression Web, Cantonese, Google Docs, Python
Education
Syracuse University 2009 — 2013
Bachelor’s Degree, Economics, Policy Studies, Public Relations
New Utrecht High School 2006 — 2009
High School, 4.17
Daryl Polaski's Sutherland Global Services Experience June 1993 - December 1997
Job Systems & Marketing Coordinator at Paradise HarleyDavidson
Industry Computer & Network Security
Experience
Paradise Harley-Davidson February 2012 - Present
Paradise Harley-Davidson July 2007 - April 2008
Paradise Harley-Davidson October 2006 - July 2007
Symantec January 1998 - February 2005
Sutherland Global Services June 1993 - December 1997
Skills
Social Media Marketing, Online Marketing, Information Technology, Sales Operations, Sales Management, Business Analysis, Web Design
Education
SUNY Geneseo 1989 — 1993
BA, Economics
Paradise Harley-Davidson February 2012 - Present
Paradise Harley-Davidson July 2007 - April 2008
Paradise Harley-Davidson October 2006 - July 2007
Symantec January 1998 - February 2005
Sutherland Global Services June 1993 - December 1997
Skills
Social Media Marketing, Online Marketing, Information Technology, Sales Operations, Sales Management, Business Analysis, Web Design
Education
SUNY Geneseo 1989 — 1993
BA, Economics
Trent Burgess Trent Burgess's Sutherland Global Services Experience January 2012 - January 2014
Job Controls Engineer/ Database Developer at General Motors
Industry Information Technology and Services
Experience
General Motors August 2015 - Present
ACM Medical Laboratory May 2015 - August 2015
University of Rochester Medical Center January 2015 - May 2015
SIGMA Marketing Insights May 2014 - January 2015
Sutherland Global Services January 2012 - January 2014
Skills
Windows 7, Visio, Microsoft Office, Microsoft SQL Server, VMware, SQL, OS X, Project Management, Customer Service, Windows, Information Technology, Troubleshooting, Windows Server, Business Analysis, Team Leadership, WordPress, Networking, Active Directory, Data Analysis, Analysis, Computer Hardware, Operating Systems, Google Docs, Outlook, IT Service Management, Microsoft Word, Teamwork, HTML, Java, JavaScript, Microsoft Excel, C, VMware Workstation, System Administration, PowerPoint, Linux, Databases, Information Management, Network Administration, Visual Basic, Citrix, VPN, DHCP, DNS, Network Security, Servers, Team Management, SSRS, SSIS, T-SQL Stored Procedures
Education
Syracuse University 2009 — 2014
Bachelor of Science (BS), Information Technology and Management
McQuaid Jesuit High School 2005 — 2009
General Motors August 2015 - Present
ACM Medical Laboratory May 2015 - August 2015
University of Rochester Medical Center January 2015 - May 2015
SIGMA Marketing Insights May 2014 - January 2015
Sutherland Global Services January 2012 - January 2014
Skills
Windows 7, Visio, Microsoft Office, Microsoft SQL Server, VMware, SQL, OS X, Project Management, Customer Service, Windows, Information Technology, Troubleshooting, Windows Server, Business Analysis, Team Leadership, WordPress, Networking, Active Directory, Data Analysis, Analysis, Computer Hardware, Operating Systems, Google Docs, Outlook, IT Service Management, Microsoft Word, Teamwork, HTML, Java, JavaScript, Microsoft Excel, C, VMware Workstation, System Administration, PowerPoint, Linux, Databases, Information Management, Network Administration, Visual Basic, Citrix, VPN, DHCP, DNS, Network Security, Servers, Team Management, SSRS, SSIS, T-SQL Stored Procedures
Education
Syracuse University 2009 — 2014
Bachelor of Science (BS), Information Technology and Management
McQuaid Jesuit High School 2005 — 2009
Jessie Macioszek's Sutherland Global Services Experience October 2011 - Present
Job Social Support Specialist
Industry Consumer Services
Experience
Sutherland Global Services October 2011 - Present
callvista February 2011 - October 2011
Washington Mutual August 2005 - April 2009
Skills
Customer Service, Call Centers, Software Documentation, Social Media, Social Networking, Technical Support, Customer Support, Windows, Google+, Facebook, Twitter, Telephone Skills, Help Desk Support, Windows 7, Windows XP, Outlook, Microsoft Excel, Microsoft Word
Education
State University of New York College of Agriculture and Technology at Morrisville 2001 — 2009
Computer Science, Computer Programming
Sutherland Global Services October 2011 - Present
callvista February 2011 - October 2011
Washington Mutual August 2005 - April 2009
Skills
Customer Service, Call Centers, Software Documentation, Social Media, Social Networking, Technical Support, Customer Support, Windows, Google+, Facebook, Twitter, Telephone Skills, Help Desk Support, Windows 7, Windows XP, Outlook, Microsoft Excel, Microsoft Word
Education
State University of New York College of Agriculture and Technology at Morrisville 2001 — 2009
Computer Science, Computer Programming
John Proietti John Proietti's Sutherland Global Services Experience June 2012 - April 2014
Job Integrated Marketing Consultant at PIP Printing and Marketing Services Detroit
Industry Marketing and Advertising
Experience
PIP Printing and Marketing Services - Detroit July 2014 - Present
Sutherland Global Services June 2012 - April 2014
Enterprise Holdings Llc March 2011 - March 2012
Skills
Management, Marketing, Advertising, Training, Marketing Strategy, Team Building, Time Management, Integrated Marketing, Teamwork, Customer Service, People Management, Communication, Account Management, New Business Development, Event Planning, Social Media
Education
State University of New York College at Oswego 2005 — 2010
Bachelor's degree, Marketing
PIP Printing and Marketing Services - Detroit July 2014 - Present
Sutherland Global Services June 2012 - April 2014
Enterprise Holdings Llc March 2011 - March 2012
Skills
Management, Marketing, Advertising, Training, Marketing Strategy, Team Building, Time Management, Integrated Marketing, Teamwork, Customer Service, People Management, Communication, Account Management, New Business Development, Event Planning, Social Media
Education
State University of New York College at Oswego 2005 — 2010
Bachelor's degree, Marketing
Robert Cerame Robert Cerame's Sutherland Global Services Experience April 2009 - February 2010
Job CoOwner / Chef at Cerame's Italian Villa
Industry Restaurants
Experience
Cerame's Italian Villa March 2013 - Present
Windstream Communications January 2012 - March 2013
PAETEC March 2010 - December 2011
Sutherland Global Services April 2009 - February 2010
Sutherland Global Services January 2007 - March 2009
Skills
VoIP, Data Center, Telecommunications, MPLS VPN, Cloud Solutions, Telecom Expense..., CPE, Hosted VoIP, Marketing Communications, Demand Generation, Ethernet, Fiber, Collaboration Solutions, Collocation, Telephony Systems, Consultative Selling, Co-location, Hosted Services, SIP Trunking, Selling, Telephony
Education
State University of New York at Oswego 2002 — 2006
Bachelor of Science, Marketing
The Aquinas Institute 1996 — 2000
Cerame's Italian Villa March 2013 - Present
Windstream Communications January 2012 - March 2013
PAETEC March 2010 - December 2011
Sutherland Global Services April 2009 - February 2010
Sutherland Global Services January 2007 - March 2009
Skills
VoIP, Data Center, Telecommunications, MPLS VPN, Cloud Solutions, Telecom Expense..., CPE, Hosted VoIP, Marketing Communications, Demand Generation, Ethernet, Fiber, Collaboration Solutions, Collocation, Telephony Systems, Consultative Selling, Co-location, Hosted Services, SIP Trunking, Selling, Telephony
Education
State University of New York at Oswego 2002 — 2006
Bachelor of Science, Marketing
The Aquinas Institute 1996 — 2000
Shannon Fooks Shannon Fooks's Sutherland Global Services Experience January 2014 - September 2014
Job Turbo Tax agent at Sutherland Global Services
Industry Higher Education
Experience
St Vincent De Paul day Care October 2014 - Present
Sutherland Global Services January 2014 - September 2014
Advance Auto Parts April 2014 - August 2014
Price Chopper Supermarkets April 2011 - January 2014
Oswego County Office for the Aging September 2013 - December 2013
SAVAC January 2013 - May 2013
St. Luke Nursing Home January 2013 - May 2013
Auxiliary Services August 2010 - August 2011
Auntie Anne's, Inc. February 2009 - June 2009
Lemoyne College June 2008 - August 2008
Skills
Human Development, Basic Emergency Medicine, Communication, Work as a team, Leadership, Organization, Team Building, Team Leadership, Problem Solving, Event Management, Social Media, Public Speaking, Management, Teamwork, Social Networking, Retail, Customer Service, Data Entry
Education
SUNY Oswego 2009 — 2013
BA, Human Development, Senior
Henninger High School 2005 — 2009
Regents Diploma, Health care services
St Vincent De Paul day Care October 2014 - Present
Sutherland Global Services January 2014 - September 2014
Advance Auto Parts April 2014 - August 2014
Price Chopper Supermarkets April 2011 - January 2014
Oswego County Office for the Aging September 2013 - December 2013
SAVAC January 2013 - May 2013
St. Luke Nursing Home January 2013 - May 2013
Auxiliary Services August 2010 - August 2011
Auntie Anne's, Inc. February 2009 - June 2009
Lemoyne College June 2008 - August 2008
Skills
Human Development, Basic Emergency Medicine, Communication, Work as a team, Leadership, Organization, Team Building, Team Leadership, Problem Solving, Event Management, Social Media, Public Speaking, Management, Teamwork, Social Networking, Retail, Customer Service, Data Entry
Education
SUNY Oswego 2009 — 2013
BA, Human Development, Senior
Henninger High School 2005 — 2009
Regents Diploma, Health care services
Nedra-Iman Brantley Nedra-Iman Brantley's Sutherland Global Services Experience August 2015 - Present
Job Technical support for Cox Communications
Industry Information Technology and Services
Experience
Sutherland Global Services August 2015 - Present
Strayer University October 2012 - September 2015
NW Systems February 2010 - May 2011
BAE Systems October 2008 - February 2010
US Army June 2002 - August 2008
Skills
Imagery, FMV, Imagery Analysis, Google Earth, FalconView, Intelligence, Remote View, Microsoft Office, IEC, NES, Military, Government, Defense, Force Protection, MAAs, Security Clearance, Adobe, NIES, IESS, Other Imagery..., Public Speaking, Computers, Digital Photography, Government Contracting, Military Operations, Intelligence Analysis
Education
Strayer University 2012 — 2016
Bachelor of Science (BS), Computer Programming/Programmer, General
Strayer University-Maryland 2012 — 2015
Associate of Arts (A.A.), Information Systems
Sutherland Global Services August 2015 - Present
Strayer University October 2012 - September 2015
NW Systems February 2010 - May 2011
BAE Systems October 2008 - February 2010
US Army June 2002 - August 2008
Skills
Imagery, FMV, Imagery Analysis, Google Earth, FalconView, Intelligence, Remote View, Microsoft Office, IEC, NES, Military, Government, Defense, Force Protection, MAAs, Security Clearance, Adobe, NIES, IESS, Other Imagery..., Public Speaking, Computers, Digital Photography, Government Contracting, Military Operations, Intelligence Analysis
Education
Strayer University 2012 — 2016
Bachelor of Science (BS), Computer Programming/Programmer, General
Strayer University-Maryland 2012 — 2015
Associate of Arts (A.A.), Information Systems
Kristina Alusovska's Sutherland Global Services Experience June 2005 - Present
Job Senior Team Manager at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services June 2005 - Present
Skills
Solution Selling, Account Management, Team Management, Technical Support, BPO, Customer Service, Vendor Management, CRM, Service Delivery, Customer Experience
Education
State University of New York Empire State College 2000 — 2004
Bachelor of Business Administration (BS), Business Administration
Sutherland Global Services June 2005 - Present
Skills
Solution Selling, Account Management, Team Management, Technical Support, BPO, Customer Service, Vendor Management, CRM, Service Delivery, Customer Experience
Education
State University of New York Empire State College 2000 — 2004
Bachelor of Business Administration (BS), Business Administration
Nicole Shattuck's Sutherland Global Services Experience September 2011 - January 2013
Job Graphics Specialist at Mandy Friend Team / Keller Williams
Industry Marketing and Advertising
Experience
Mandy Friend Team - Keller Williams November 2014 - Present
Impact Personal Training September 2011 - Present
Penfield Trophies, Inc. January 2013 - November 2014
Sutherland Global Services September 2011 - January 2013
CGI Communications June 2009 - June 2011
Skills
Training, Marketing Strategy, Advertising, Sales, Management, Sales Presentations, Lead Generation, Social Media Marketing, Marketing, Marketing Communications, Research, Account Management, Social Media, Online Advertising, Social Networking
Education
SUNY Geneseo 2005 — 2009
B.S., Business Administration / International Relations minor
Mandy Friend Team - Keller Williams November 2014 - Present
Impact Personal Training September 2011 - Present
Penfield Trophies, Inc. January 2013 - November 2014
Sutherland Global Services September 2011 - January 2013
CGI Communications June 2009 - June 2011
Skills
Training, Marketing Strategy, Advertising, Sales, Management, Sales Presentations, Lead Generation, Social Media Marketing, Marketing, Marketing Communications, Research, Account Management, Social Media, Online Advertising, Social Networking
Education
SUNY Geneseo 2005 — 2009
B.S., Business Administration / International Relations minor
David Washington David Washington's Sutherland Global Services Experience June 2000 - November 2000
Job Director of Sales National Accounts at PICS Telecom International
Industry Telecommunications
Experience
PICS Telecom November 2000 - Present
Sutherland Global Services June 2000 - November 2000
Skills
Telecommunications, VoIP, Wireless, IP, Cisco Technologies, DWDM, Sales, BGP, Broadband, Ethernet, MPLS, Managed Services, Network Design, Networking, Optical Fiber, Program Management, SDH, SIP, Solution Selling, Switches, Telephony
Education
State University of New York College at Oswego 1994 — 1999
B.S., Information Science
Cicero North Syracuse
PICS Telecom November 2000 - Present
Sutherland Global Services June 2000 - November 2000
Skills
Telecommunications, VoIP, Wireless, IP, Cisco Technologies, DWDM, Sales, BGP, Broadband, Ethernet, MPLS, Managed Services, Network Design, Networking, Optical Fiber, Program Management, SDH, SIP, Solution Selling, Switches, Telephony
Education
State University of New York College at Oswego 1994 — 1999
B.S., Information Science
Cicero North Syracuse
Ron Shepard Ron Shepard's Sutherland Global Services Experience 2009 - 2010
Job Dist. Relations Manager at BioWorks Inc.
Industry Marketing and Advertising
Experience
BioWorks Inc. July 2010 - Present
Sutherland Global Services 2009 - 2010
Graphik Vinyl April 2004 - February 2009
Concentrix Corp. February 2002 - April 2004
New Horizons Computer Learning Center 1999 - 2002
Dick's Clothing & Sporting Goods 1992 - 1999
Marjax Sporting Goods 1987 - 1992
Local 1199 Hospital Workers Union 1984 - 1986
Education
Syracuse University 1978 — 1983
BS, Personnel & Industrial Relations
George Meaney School of Labor 1982 — 1982
Certificate, Labor Studies
BioWorks Inc. July 2010 - Present
Sutherland Global Services 2009 - 2010
Graphik Vinyl April 2004 - February 2009
Concentrix Corp. February 2002 - April 2004
New Horizons Computer Learning Center 1999 - 2002
Dick's Clothing & Sporting Goods 1992 - 1999
Marjax Sporting Goods 1987 - 1992
Local 1199 Hospital Workers Union 1984 - 1986
Education
Syracuse University 1978 — 1983
BS, Personnel & Industrial Relations
George Meaney School of Labor 1982 — 1982
Certificate, Labor Studies
Michael Saltzman Michael Saltzman's Sutherland Global Services Experience February 2008 - April 2008
Job Priviledged Access Senior Engineer at Synchrony Financial
Industry Computer & Network Security
Experience
Synchrony Financial October 2015 - Present
Vaco September 2015 - Present
IDMWORKS March 2015 - August 2015
J.P. Morgan October 2013 - March 2015
J.P. Morgan June 2009 - October 2013
MA Polce Consulting May 2008 - April 2009
Sutherland Global Services February 2008 - April 2008
Skills
Public Speaking, Cyberark Enterprise..., Networking, Servers, Network Security, Splunk, Symantec DLP, HP ArcSight Console, Lieberman ERPM, Secure VPN/Routing setup, Server..., replication server..., Cisco Networking, DBartisan, Cognos, MSSQL, Symantec Security Suite, WireShark, Oracle, Sybase, Java, SQL, Object Oriented Perl, Linux System..., Windows Server, Windows System..., Windows Desktop..., Sun Server, Security, Databases, Troubleshooting, Cyber-security, Symantec Data Loss..., Computer Security, Operating Systems, Linux, System Administration, Disaster Recovery, Enterprise Software
Education
SUNY Polytechnic Institute 2003 — 2007
Bachelor’s Degree, Computer and Information Sciences
State University of New York Institute of Technology at Utica/Rome 2003 — 2007
Bachelor’s Degree, Telecom
Synchrony Financial October 2015 - Present
Vaco September 2015 - Present
IDMWORKS March 2015 - August 2015
J.P. Morgan October 2013 - March 2015
J.P. Morgan June 2009 - October 2013
MA Polce Consulting May 2008 - April 2009
Sutherland Global Services February 2008 - April 2008
Skills
Public Speaking, Cyberark Enterprise..., Networking, Servers, Network Security, Splunk, Symantec DLP, HP ArcSight Console, Lieberman ERPM, Secure VPN/Routing setup, Server..., replication server..., Cisco Networking, DBartisan, Cognos, MSSQL, Symantec Security Suite, WireShark, Oracle, Sybase, Java, SQL, Object Oriented Perl, Linux System..., Windows Server, Windows System..., Windows Desktop..., Sun Server, Security, Databases, Troubleshooting, Cyber-security, Symantec Data Loss..., Computer Security, Operating Systems, Linux, System Administration, Disaster Recovery, Enterprise Software
Education
SUNY Polytechnic Institute 2003 — 2007
Bachelor’s Degree, Computer and Information Sciences
State University of New York Institute of Technology at Utica/Rome 2003 — 2007
Bachelor’s Degree, Telecom
Shamika Davis Shamika Davis's Sutherland Global Services Experience March 2011 - April 2013
Job Healthcare and Financial Services
Industry Financial Services
Experience
Paychex August 2014 - September 2014
National Urban League December 2013 - April 2014
Concentrix November 2012 - December 2013
Sutherland Global Services March 2011 - April 2013
All Metro Health Care August 2010 - November 2010
Visiting Nurse Service of Rochester and Monroe County, Inc. March 2010 - July 2010
HCR Home Care December 2008 - July 2009
Monroe Community College October 2006 - February 2007
Skills
Mental Illness, Developmental..., Customer Service, Microsoft Office, Personal Budgeting, Proactive self-starter, Outlook, Crisis Intervention, Great Motivator
Education
Monroe Community College 2008 — 2010
A.A.S, Business Management
State University of New York College at Brockport
Bachelor's Degree, Criminal Justice and Corrections
Paychex August 2014 - September 2014
National Urban League December 2013 - April 2014
Concentrix November 2012 - December 2013
Sutherland Global Services March 2011 - April 2013
All Metro Health Care August 2010 - November 2010
Visiting Nurse Service of Rochester and Monroe County, Inc. March 2010 - July 2010
HCR Home Care December 2008 - July 2009
Monroe Community College October 2006 - February 2007
Skills
Mental Illness, Developmental..., Customer Service, Microsoft Office, Personal Budgeting, Proactive self-starter, Outlook, Crisis Intervention, Great Motivator
Education
Monroe Community College 2008 — 2010
A.A.S, Business Management
State University of New York College at Brockport
Bachelor's Degree, Criminal Justice and Corrections
Shareen Korndoerfer Shareen Korndoerfer's Sutherland Global Services Experience September 2011 - Present
Job Executive Assistant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services September 2011 - Present
Skills
Call Centers, Customer Service, Administrative..., Outlook, BPO, Human Resources, Microsoft Office, Vendor Management, Employee Relations, Recruiting, System Administration, Data Entry, Microsoft Excel, Office Administration, PeopleSoft, Training
Education
Villanova University 2012 — 2013
Master Certificate -PMP, Applied Project Management
State University of New York College at Oswego 2002 — 2006
Bachelor of Arts (BA), Language and International Trade
Sutherland Global Services September 2011 - Present
Skills
Call Centers, Customer Service, Administrative..., Outlook, BPO, Human Resources, Microsoft Office, Vendor Management, Employee Relations, Recruiting, System Administration, Data Entry, Microsoft Excel, Office Administration, PeopleSoft, Training
Education
Villanova University 2012 — 2013
Master Certificate -PMP, Applied Project Management
State University of New York College at Oswego 2002 — 2006
Bachelor of Arts (BA), Language and International Trade
Eric R. Kimball Eric R. Kimball's Sutherland Global Services Experience 2013 - 2014
Job CEO at E4Globe
Industry Management Consulting
Experience
E4Globe 2014 - Present
Sutherland Global Services 2013 - 2014
IBM - B2B & Commerce 2011 - 2013
Sterling Commerce an AT&T company 2007 - 2011
Thomson Corporation September 2004 - 2007
Honeywell International 2002 - 2004
Cardinal Health 1999 - 2002
Skills
Management, Forecasting, Finance, Strategy, Strategic Planning, Process Improvement, Business Process..., Leadership, Strategic Financial..., Financial Analysis, Start-ups, Account Management, Acquisition Integration, Financial Planning, Managerial Finance, Cross-functional Team..., SaaS, Sarbanes-Oxley Act, Financial Reporting, Mergers & Acquisitions, Business Analysis, Business Strategy, Auditing, Business Process, Change Management, Revenue Recognition, Executive Management, Sales Operations, CRM, Competitive Analysis, Financial Modeling, Business Intelligence, ERP, Management Consulting, Professional Services, Solution Selling, Business Development, Cloud Computing, Strategic Partnerships, Consulting, Salesforce.com, Enterprise Software, Employee Engagement, Hiring
Education
State University of New York
Bachelor of Science
State University of New York College at Plattsburgh
Bachelor of Science
E4Globe 2014 - Present
Sutherland Global Services 2013 - 2014
IBM - B2B & Commerce 2011 - 2013
Sterling Commerce an AT&T company 2007 - 2011
Thomson Corporation September 2004 - 2007
Honeywell International 2002 - 2004
Cardinal Health 1999 - 2002
Skills
Management, Forecasting, Finance, Strategy, Strategic Planning, Process Improvement, Business Process..., Leadership, Strategic Financial..., Financial Analysis, Start-ups, Account Management, Acquisition Integration, Financial Planning, Managerial Finance, Cross-functional Team..., SaaS, Sarbanes-Oxley Act, Financial Reporting, Mergers & Acquisitions, Business Analysis, Business Strategy, Auditing, Business Process, Change Management, Revenue Recognition, Executive Management, Sales Operations, CRM, Competitive Analysis, Financial Modeling, Business Intelligence, ERP, Management Consulting, Professional Services, Solution Selling, Business Development, Cloud Computing, Strategic Partnerships, Consulting, Salesforce.com, Enterprise Software, Employee Engagement, Hiring
Education
State University of New York
Bachelor of Science
State University of New York College at Plattsburgh
Bachelor of Science
Nicholas Turecamo Nicholas Turecamo's Sutherland Global Services Experience December 2012 - March 2013
Job Material Associate II at Southco, Inc.
Industry Logistics and Supply Chain
Experience
Southco, Inc. November 2014 - Present
Southco, Inc. August 2013 - Present
Genesee Valley Educational Partnership November 2012 - June 2013
Sutherland Global Services December 2012 - March 2013
Minnehans April 2012 - November 2012
Perry Central Schools September 2012 - October 2012
SUNY Geneseo January 2012 - May 2012
LeRoy Central School District September 2011 - November 2011
Skills
Classroom Assessment, Parent-Teacher..., Working Memory, Manipulatives, 21st Century Skills, Universal Design for..., Student Engagement, Qualitative Data, Quantitative Data, Positive Personality, Independent Self-starter, Challenge Driven, Highly Ambitious, Determined to Succeed, Applied Behavior..., Classroom Management, Smartboard, Teaching, Data Analysis, Tutoring, Microsoft Office, Microsoft Excel, Time Management, Microsoft Word, Research
Education
State University of New York College at Geneseo 2008 — 2012
B.A., Adolescent Education: Social Studies, Psychology Major, 3.13
Southco, Inc. November 2014 - Present
Southco, Inc. August 2013 - Present
Genesee Valley Educational Partnership November 2012 - June 2013
Sutherland Global Services December 2012 - March 2013
Minnehans April 2012 - November 2012
Perry Central Schools September 2012 - October 2012
SUNY Geneseo January 2012 - May 2012
LeRoy Central School District September 2011 - November 2011
Skills
Classroom Assessment, Parent-Teacher..., Working Memory, Manipulatives, 21st Century Skills, Universal Design for..., Student Engagement, Qualitative Data, Quantitative Data, Positive Personality, Independent Self-starter, Challenge Driven, Highly Ambitious, Determined to Succeed, Applied Behavior..., Classroom Management, Smartboard, Teaching, Data Analysis, Tutoring, Microsoft Office, Microsoft Excel, Time Management, Microsoft Word, Research
Education
State University of New York College at Geneseo 2008 — 2012
B.A., Adolescent Education: Social Studies, Psychology Major, 3.13
Dan Romito Dan Romito's Sutherland Global Services Experience August 2014 - Present
Job Team Manager at Sutherland Global Services
Industry Marketing and Advertising
Experience
Sutherland Global Services August 2014 - Present
Sutherland Global Services February 2014 - August 2014
Balkan Beverages Company July 2011 - August 2014
Sutherland Global Services May 2013 - February 2014
LTG Marketing & Development, Inc January 2013 - April 2013
Penfield Central School Dist May 2009 - August 2012
SUNY Oswego November 2010 - May 2012
Skills
Management, Philanthropy, Microsoft Office, Facebook, Public Speaking, Social Networking, PowerPoint, Social Media, Event Planning, Social Media Marketing, Public Relations, Microsoft Word, Microsoft Excel, Customer Service, Sports, Team Leadership, Teamwork, Marketing Communications, Marketing, Leadership, Time Management, Sales, Research, Marketing Strategy, Advertising, Photoshop, Fundraising, Training, Data Analysis, Account Management, Strategic Planning, Event Management, Team Building, Blogging, Editing, Outlook, Teaching, Communication, Market Research, Nonprofits, Process Improvement, Online Advertising, Critical Thinking, Email Marketing, Coaching, InDesign
Education
State University of New York College at Oswego 2008 — 2012
Bachelor's degree, Marketing
State University of New York College at Oswego 2008 — 2012
Bachelor's degree, Marketing
Sutherland Global Services August 2014 - Present
Sutherland Global Services February 2014 - August 2014
Balkan Beverages Company July 2011 - August 2014
Sutherland Global Services May 2013 - February 2014
LTG Marketing & Development, Inc January 2013 - April 2013
Penfield Central School Dist May 2009 - August 2012
SUNY Oswego November 2010 - May 2012
Skills
Management, Philanthropy, Microsoft Office, Facebook, Public Speaking, Social Networking, PowerPoint, Social Media, Event Planning, Social Media Marketing, Public Relations, Microsoft Word, Microsoft Excel, Customer Service, Sports, Team Leadership, Teamwork, Marketing Communications, Marketing, Leadership, Time Management, Sales, Research, Marketing Strategy, Advertising, Photoshop, Fundraising, Training, Data Analysis, Account Management, Strategic Planning, Event Management, Team Building, Blogging, Editing, Outlook, Teaching, Communication, Market Research, Nonprofits, Process Improvement, Online Advertising, Critical Thinking, Email Marketing, Coaching, InDesign
Education
State University of New York College at Oswego 2008 — 2012
Bachelor's degree, Marketing
State University of New York College at Oswego 2008 — 2012
Bachelor's degree, Marketing
Sean Sammler's Sutherland Global Services Experience March 2001 - August 2005
Job Senior Account Manager at RMG Networks
Industry Computer Software
Experience
RMG Networks February 2014 - Present
Family 1993 - 2015
RMG Networks April 2013 - February 2014
Symon Communications July 2012 - April 2013
Symon Communications June 2007 - June 2012
Allcare Dental May 2006 - May 2007
Enabling Technologies September 2005 - March 2006
Sutherland Global Services March 2001 - August 2005
RAK Industries October 1999 - March 2001
Telecomp Inc May 1998 - October 1999
Skills
Call Center, Lead Generation, Advertising, Event Management, Promotions, Program Management, Customer Relations, Selling, Sales Management, New Business Development, Insurance, Engagement, Integration, Account Management, Customer Service, Microsoft Office, Marketing Strategy, Salesforce.com, Microsoft Excel, Hardware, Internet, iPhone, Leadership, Microsoft Word, Non-profits, PowerPoint, QuickBooks, Creative Writing, Yoga, Call Centers, Digital Signage, Sales, Unified Communications, Management, Customer Satisfaction, Sales Operations, Team Building, Training, Professional Services, Solution Selling, Strategic Partnerships, Sales Process, Channel Partners, Product Marketing, Product Management, SaaS, Digital Strategy, B2B, Managed Services, Sales Presentations
Education
State University of New York College at Brockport 1988 — 1992
BS, Communications
RMG Networks February 2014 - Present
Family 1993 - 2015
RMG Networks April 2013 - February 2014
Symon Communications July 2012 - April 2013
Symon Communications June 2007 - June 2012
Allcare Dental May 2006 - May 2007
Enabling Technologies September 2005 - March 2006
Sutherland Global Services March 2001 - August 2005
RAK Industries October 1999 - March 2001
Telecomp Inc May 1998 - October 1999
Skills
Call Center, Lead Generation, Advertising, Event Management, Promotions, Program Management, Customer Relations, Selling, Sales Management, New Business Development, Insurance, Engagement, Integration, Account Management, Customer Service, Microsoft Office, Marketing Strategy, Salesforce.com, Microsoft Excel, Hardware, Internet, iPhone, Leadership, Microsoft Word, Non-profits, PowerPoint, QuickBooks, Creative Writing, Yoga, Call Centers, Digital Signage, Sales, Unified Communications, Management, Customer Satisfaction, Sales Operations, Team Building, Training, Professional Services, Solution Selling, Strategic Partnerships, Sales Process, Channel Partners, Product Marketing, Product Management, SaaS, Digital Strategy, B2B, Managed Services, Sales Presentations
Education
State University of New York College at Brockport 1988 — 1992
BS, Communications
Jon Ester Jon Ester's Sutherland Global Services Experience May 2006 - March 2007
Job Regional Sales Manager
Industry Security and Investigations
Experience
Avigilon March 2015 - Present
EagleView Technologies, Inc./Pictometry International September 2014 - March 2015
Abbott June 2011 - September 2014
RMG Enterprise Solutions (formerly Symon Communications) March 2007 - June 2011
Sutherland Global Services May 2006 - March 2007
Skills
Sales, Selling, Account Management, Sales Process, CRM, New Business Development, Salesforce.com, Sales Management, Management, Direct Sales, Customer Service, Solution Selling, Forecasting, Sales Operations, Building Relationships, Channel Partners, Hospital Sales, Strategic Planning, Product Development, Branding & Identity, Time Management, Gross Margin, Analytics, Business Strategy, SaaS, Lead Generation, Enterprise Software
Education
State University of New York College at Geneseo 2003 — 2006
BA, Psychology, Organizational & Occupational Behavior
McQuaid Jesuit High School 1997 — 2003
GED
Avigilon March 2015 - Present
EagleView Technologies, Inc./Pictometry International September 2014 - March 2015
Abbott June 2011 - September 2014
RMG Enterprise Solutions (formerly Symon Communications) March 2007 - June 2011
Sutherland Global Services May 2006 - March 2007
Skills
Sales, Selling, Account Management, Sales Process, CRM, New Business Development, Salesforce.com, Sales Management, Management, Direct Sales, Customer Service, Solution Selling, Forecasting, Sales Operations, Building Relationships, Channel Partners, Hospital Sales, Strategic Planning, Product Development, Branding & Identity, Time Management, Gross Margin, Analytics, Business Strategy, SaaS, Lead Generation, Enterprise Software
Education
State University of New York College at Geneseo 2003 — 2006
BA, Psychology, Organizational & Occupational Behavior
McQuaid Jesuit High School 1997 — 2003
GED
Natasha Hill Natasha Hill's Sutherland Global Services Experience July 2012 - Present
Job Insurance Consultant, Mutual of Omaha
Industry Insurance
Experience
Sutherland Global Services July 2012 - Present
Commonwealth Planning January 2012 - May 2012
Gold Key/P.H.R. June 2011 - October 2011
Kay Jewelers May 2005 - December 2010
Skills
Retirement Planning, Insurance, Financial Services, PowerPoint, Customer Service, Marketing, Health Insurance, Sales, Finance, Life Insurance, Human Resources, Disability Insurance, Estate Planning
Education
Old Dominion University - College of Business and Public Administration 2005 — 2010
BSBA, Business Management
Sutherland Global Services July 2012 - Present
Commonwealth Planning January 2012 - May 2012
Gold Key/P.H.R. June 2011 - October 2011
Kay Jewelers May 2005 - December 2010
Skills
Retirement Planning, Insurance, Financial Services, PowerPoint, Customer Service, Marketing, Health Insurance, Sales, Finance, Life Insurance, Human Resources, Disability Insurance, Estate Planning
Education
Old Dominion University - College of Business and Public Administration 2005 — 2010
BSBA, Business Management
Anita Joseph Anita Joseph's Sutherland Global Services Experience September 2004 - November 2007
Job Marketing and Advertising Professional
Industry Marketing and Advertising
Experience
Sutherland Global Services September 2004 - November 2007
sutherland global services 2004 - 2007
Skills
Advertising, Employee Relations, CRM, Talent Acquisition, Team Management, Performance Management, Recruiting, BPO, Market Research
Education
Mumbai University 2000 — 2003
Symbiosis institute of Management Studies
MBA (HR)
Sutherland Global Services September 2004 - November 2007
sutherland global services 2004 - 2007
Skills
Advertising, Employee Relations, CRM, Talent Acquisition, Team Management, Performance Management, Recruiting, BPO, Market Research
Education
Mumbai University 2000 — 2003
Symbiosis institute of Management Studies
MBA (HR)
Anthony Placilla Anthony Placilla's Sutherland Global Services Experience July 1999 - June 2007
Job
Industry Information Technology and Services
Experience
Johns Hopkins University June 2007 - January 2011
Sutherland Global Services July 1999 - June 2007
Skills
Virtualization, Linux, Disaster Recovery, Network Security, Unix, System Administration, Red Hat Linux, Perl, Servers, Apache, Linux System..., Network Administration, Windows, Solaris, Hardware, Operating Systems, Troubleshooting, Storage, Security, MySQL, Software Development, Cluster
Education
State University of New York College at Geneseo 1976 — 1979
The Johns Hopkins University - Carey Business School
Johns Hopkins University June 2007 - January 2011
Sutherland Global Services July 1999 - June 2007
Skills
Virtualization, Linux, Disaster Recovery, Network Security, Unix, System Administration, Red Hat Linux, Perl, Servers, Apache, Linux System..., Network Administration, Windows, Solaris, Hardware, Operating Systems, Troubleshooting, Storage, Security, MySQL, Software Development, Cluster
Education
State University of New York College at Geneseo 1976 — 1979
The Johns Hopkins University - Carey Business School
Julienne Smith Julienne Smith's Sutherland Global Services Experience September 2011 - June 2012
Job Landscaper for MNCPPC Department of Parks and Recreation
Industry Recreational Facilities and Services
Experience
Maryland National Capitol Parks and Planning Commission April 2014 - Present
Dielectric Laboratories, Inc. April 2012 - December 2013
Sutherland Global Services September 2011 - June 2012
New Dimensions ( An Exhibition, Event & Retail Co.) October 2010 - September 2011
Georgia state Parks - DNR May 2010 - August 2010
Green Lakes State Park May 2007 - September 2009
Skills
Microsoft Office, Customer Service, Excel, Problem Solving, Word, PowerPoint, Auditing, Writing, Green, Coaching, Adobe Creative Suite, English, Photoshop, Hazardous Waste..., Technical Writing, Policy, Environmental Awareness
Education
State University of New York College of Environmental Sciences and Forestry 2006 — 2010
Bachelors of Science, Environmental Policy
Maryland National Capitol Parks and Planning Commission April 2014 - Present
Dielectric Laboratories, Inc. April 2012 - December 2013
Sutherland Global Services September 2011 - June 2012
New Dimensions ( An Exhibition, Event & Retail Co.) October 2010 - September 2011
Georgia state Parks - DNR May 2010 - August 2010
Green Lakes State Park May 2007 - September 2009
Skills
Microsoft Office, Customer Service, Excel, Problem Solving, Word, PowerPoint, Auditing, Writing, Green, Coaching, Adobe Creative Suite, English, Photoshop, Hazardous Waste..., Technical Writing, Policy, Environmental Awareness
Education
State University of New York College of Environmental Sciences and Forestry 2006 — 2010
Bachelors of Science, Environmental Policy
Casey Hofmann Casey Hofmann's Sutherland Global Services Experience December 2010 - Present
Job Senior Network Engineer at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services December 2010 - Present
Sutherland Global Services August 2008 - January 2011
Sutherland Global Services December 2006 - August 2008
Skills
Vendor Management, Service Delivery, Outsourcing, Networking, Team Management, Call Centers, Troubleshooting, Process Improvement, Windows Server, Active Directory
Education
State University of New York College of Agriculture and Technology at Morrisville 2003 — 2007
BBA, Information Technology
Sutherland Global Services December 2010 - Present
Sutherland Global Services August 2008 - January 2011
Sutherland Global Services December 2006 - August 2008
Skills
Vendor Management, Service Delivery, Outsourcing, Networking, Team Management, Call Centers, Troubleshooting, Process Improvement, Windows Server, Active Directory
Education
State University of New York College of Agriculture and Technology at Morrisville 2003 — 2007
BBA, Information Technology
Norberto Colon's Sutherland Global Services Experience August 2013 - September 2014
Job Relationship Builder | Marketing & Sales Specialist |
Industry Marketing and Advertising
Experience
WebSystem3 2015 - Present
NRG Home Solar 2014 - 2015
Advantage Sales & Marketing 2013 - 2015
Sutherland Global Services August 2013 - September 2014
Golden Tans September 2012 - November 2013
Skills
Adobe CS5 Design Premium, Social Media, Blogging Software, Social Media Marketing, Marketing, Marketing Strategy, Marketing Communications, Graphic Design, Web Design, Logo Design, Interactive Advertising, Digital Marketing, Digital Media, Customer Service, Sales, Event Planning, Written & Oral..., Corporate Branding, Brand Management, Brand Developement, Building Relationships, Email Marketing, Trade Shows, Public Relations, WordPress, Brand Development, Management, New Business Development, Advertising, CRM, Business Development, Microsoft Office, Online Marketing, Sales Management, Strategic Planning, Leadership, Account Management, Microsoft Excel, Social Networking, Strategy, Microsoft Word, Project Management
Education
SUNY Empire State College 2010 — 2012
BS, Marketing
WebSystem3 2015 - Present
NRG Home Solar 2014 - 2015
Advantage Sales & Marketing 2013 - 2015
Sutherland Global Services August 2013 - September 2014
Golden Tans September 2012 - November 2013
Skills
Adobe CS5 Design Premium, Social Media, Blogging Software, Social Media Marketing, Marketing, Marketing Strategy, Marketing Communications, Graphic Design, Web Design, Logo Design, Interactive Advertising, Digital Marketing, Digital Media, Customer Service, Sales, Event Planning, Written & Oral..., Corporate Branding, Brand Management, Brand Developement, Building Relationships, Email Marketing, Trade Shows, Public Relations, WordPress, Brand Development, Management, New Business Development, Advertising, CRM, Business Development, Microsoft Office, Online Marketing, Sales Management, Strategic Planning, Leadership, Account Management, Microsoft Excel, Social Networking, Strategy, Microsoft Word, Project Management
Education
SUNY Empire State College 2010 — 2012
BS, Marketing
Becky Havranek Becky Havranek's Sutherland Global Services Experience November 2014 - Present
Job Sr. Account Manager Global Work From Home at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services November 2014 - Present
Sutherland Global Services November 2013 - November 2014
Sutherland Global Services July 2008 - November 2013
Rochester Works March 2007 - July 2008
Designer Coatings and Curbing June 2004 - September 2006
Frederick County Public Schools August 1998 - June 2005
Skills
Recruiting, Employee Engagement, Technical Recruiting, Talent Acquisition, Talent Management, Interviews, Team Management, CRM, Conflict Resolution, Human Resources, Relationship Management, Training Delivery, Project Management, Marketing, Sales, Call Centers, Employee Training, Training, Customer Service, Management, Outsourcing, Leadership
Education
State University of New York College at Oswego 1995 — 1997
BS, Elem. Ed., English
Sutherland Global Services November 2014 - Present
Sutherland Global Services November 2013 - November 2014
Sutherland Global Services July 2008 - November 2013
Rochester Works March 2007 - July 2008
Designer Coatings and Curbing June 2004 - September 2006
Frederick County Public Schools August 1998 - June 2005
Skills
Recruiting, Employee Engagement, Technical Recruiting, Talent Acquisition, Talent Management, Interviews, Team Management, CRM, Conflict Resolution, Human Resources, Relationship Management, Training Delivery, Project Management, Marketing, Sales, Call Centers, Employee Training, Training, Customer Service, Management, Outsourcing, Leadership
Education
State University of New York College at Oswego 1995 — 1997
BS, Elem. Ed., English
Chris Crafts, MBA, PMP's Sutherland Global Services Experience February 2013 - Present
Job
Industry Information Technology and Services
Experience
SSM Health August 2015 - Present
Sutherland Global Services February 2013 - Present
Skills
Integration, Cloud Computing, Program Management, Data Center, Project Management, IT Management, SDLC, Vendor Management, IT Service Management, PMO, Strategic Planning, IT Strategy, Security, IT Solutions, IT Operations, VMware, Project Portfolio..., Risk Management, Sales, Business Transformation, Cisco Technologies, Military, Software Project..., Information Security..., Disaster Recovery, Data Security, IT Outsourcing, Enterprise Architecture, Network Engineering, Six Sigma, TOGAF, Cross-functional Team..., Security Policy..., ITIL, Business Process..., Mobile Technology, Programming, COBOL, Military Decision..., IT Transformation, Microsoft, Checkpoint, Cisco, C++, PMP, Planview, Process Improvement, Business Analysis, Requirements Analysis, Governance
Education
University of Rochester - Simon Business School 2009 — 2011
MBA
University of California, Berkeley 2007 — 2007
SUNY Polytechnic Institute 1993 — 1995
Bachelor
St. Thomas Aquinas College 1990 — 1993
Associate
SSM Health August 2015 - Present
Sutherland Global Services February 2013 - Present
Skills
Integration, Cloud Computing, Program Management, Data Center, Project Management, IT Management, SDLC, Vendor Management, IT Service Management, PMO, Strategic Planning, IT Strategy, Security, IT Solutions, IT Operations, VMware, Project Portfolio..., Risk Management, Sales, Business Transformation, Cisco Technologies, Military, Software Project..., Information Security..., Disaster Recovery, Data Security, IT Outsourcing, Enterprise Architecture, Network Engineering, Six Sigma, TOGAF, Cross-functional Team..., Security Policy..., ITIL, Business Process..., Mobile Technology, Programming, COBOL, Military Decision..., IT Transformation, Microsoft, Checkpoint, Cisco, C++, PMP, Planview, Process Improvement, Business Analysis, Requirements Analysis, Governance
Education
University of Rochester - Simon Business School 2009 — 2011
MBA
University of California, Berkeley 2007 — 2007
SUNY Polytechnic Institute 1993 — 1995
Bachelor
St. Thomas Aquinas College 1990 — 1993
Associate
Kara Arcidiacono's Sutherland Global Services Experience September 2012 - Present
Job VP, Global Business Controller at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services September 2012 - Present
Stream Global Services August 2010 - August 2012
Stream December 2009 - October 2010
Stream Global Services February 2009 - December 2009
Stream Global Services June 2004 - February 2009
Stream International June 2001 - June 2004
Skills
Vendor Management, Finance, Call Center, Outsourcing, Mergers & Acquisitions, Business Analysis, Process Improvement, CRM, Call Centers, Customer Experience, Negotiation, Analysis, Customer Satisfaction, Performance Management, Management, Analytics, Operations Management, Strategy, Cross-functional Team..., Strategic Partnerships, Workforce Management, Leadership, Team Management, BPO, Strategic Planning, Business Process..., Executive Management, Team Leadership, P&L Management, Account Management, Team Building, Budgets, Contract Negotiation, Business Development, Change Management, Contact Centers, Project Management
Education
Syracuse University
BS, Advertising
University of New Hampshire -- Peter T. Paul College of Business and Economics
MBA, Business
Sutherland Global Services September 2012 - Present
Stream Global Services August 2010 - August 2012
Stream December 2009 - October 2010
Stream Global Services February 2009 - December 2009
Stream Global Services June 2004 - February 2009
Stream International June 2001 - June 2004
Skills
Vendor Management, Finance, Call Center, Outsourcing, Mergers & Acquisitions, Business Analysis, Process Improvement, CRM, Call Centers, Customer Experience, Negotiation, Analysis, Customer Satisfaction, Performance Management, Management, Analytics, Operations Management, Strategy, Cross-functional Team..., Strategic Partnerships, Workforce Management, Leadership, Team Management, BPO, Strategic Planning, Business Process..., Executive Management, Team Leadership, P&L Management, Account Management, Team Building, Budgets, Contract Negotiation, Business Development, Change Management, Contact Centers, Project Management
Education
Syracuse University
BS, Advertising
University of New Hampshire -- Peter T. Paul College of Business and Economics
MBA, Business
Charlene Petrie's Sutherland Global Services Experience September 2014 - Present
Job Sr. Project Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services September 2014 - Present
Ingram Micro May 2006 - March 2014
Ingram Micro October 1993 - May 2006
Skills
Transition Management, Cross-functional Team..., Account Management, Business Process, Project Management, Process Improvement, Leadership, CRM, Customer Service, Training, Quality Assurance, Business Development, Partner Management, Salesforce.com, Business Intelligence, Customer Experience, Microsoft Office
Education
State University of New York College at Buffalo 1988 — 1992
Bachelor of Science (B.S.), Communication and Media Studies
Sutherland Global Services September 2014 - Present
Ingram Micro May 2006 - March 2014
Ingram Micro October 1993 - May 2006
Skills
Transition Management, Cross-functional Team..., Account Management, Business Process, Project Management, Process Improvement, Leadership, CRM, Customer Service, Training, Quality Assurance, Business Development, Partner Management, Salesforce.com, Business Intelligence, Customer Experience, Microsoft Office
Education
State University of New York College at Buffalo 1988 — 1992
Bachelor of Science (B.S.), Communication and Media Studies
Michael Ferraro's Sutherland Global Services Experience 2000 - 2001
Job Director of Sales at Proxy Mosaic LLC
Industry Financial Services
Experience
Proxy Mosaic LLC May 2014 - Present
Broadridge Financial Solutions April 2007 - November 2013
ADP Brokerage Services Group June 2004 - April 2007
ADP Brokerage Services Group March 2002 - May 2004
Sutherland Global Services 2000 - 2001
Skills
Financial Services, Mutual Funds, Investments, Hedge Funds, Investment Management, Account Management, Sales, Sales Management, Executive Management, Cold Calling, Client Services, Training, Securities, Equities, Series 7, Customer Retention, Fixed Income, Relationship Management, Asset Management, Wealth Management, Series 63, Portfolio Management, Capital Markets, Banking, Bloomberg, Bonds, Investment Advisory, 401k, Back Office, Insurance, Financial Risk, Leadership, Investment Banking, Options, Series 6, Management, Salesforce.com, CRM
Education
State University of New York College at Oswego 1995 — 2000
Bachelor's degree, Communication, General
Gates Chili 1992 — 1995
Proxy Mosaic LLC May 2014 - Present
Broadridge Financial Solutions April 2007 - November 2013
ADP Brokerage Services Group June 2004 - April 2007
ADP Brokerage Services Group March 2002 - May 2004
Sutherland Global Services 2000 - 2001
Skills
Financial Services, Mutual Funds, Investments, Hedge Funds, Investment Management, Account Management, Sales, Sales Management, Executive Management, Cold Calling, Client Services, Training, Securities, Equities, Series 7, Customer Retention, Fixed Income, Relationship Management, Asset Management, Wealth Management, Series 63, Portfolio Management, Capital Markets, Banking, Bloomberg, Bonds, Investment Advisory, 401k, Back Office, Insurance, Financial Risk, Leadership, Investment Banking, Options, Series 6, Management, Salesforce.com, CRM
Education
State University of New York College at Oswego 1995 — 2000
Bachelor's degree, Communication, General
Gates Chili 1992 — 1995
Bruce Andrews's Sutherland Global Services Experience 1998 - 2000
Job IT Manager at Staples
Industry Retail
Experience
Staples October 2012 - Present
Staples September 2009 - September 2012
Staples September 2005 - November 2009
GW Lisk 2000 - 2005
Sutherland Global Services 1998 - 2000
Skills
Troubleshooting, Process Improvement, Computer Hardware, Network Administration, Microsoft Office, Software Documentation, System Administration, Change Management, Team Building, Active Directory, Technical Support, Microsoft Word, Visio, Access, Cisco Technologies, Windows, Networking, Laptops, Project Management, Outlook, VMware, Management, Servers, Microsoft Excel, Customer Service, Software Installation, Windows 7, XP, Sales, Help Desk Support, Printers, Time Management, Hardware, Wireless Networking, A+ Certified, Operating Systems, VPN, Disaster Recovery, Windows XP, IT Operations, Switches, Microsoft Certified..., DNS, DHCP, Computer Repair, Routers, Security, Cisco IOS, System Deployment
Education
State University of New York College at Potsdam 1995 — 1998
Staples October 2012 - Present
Staples September 2009 - September 2012
Staples September 2005 - November 2009
GW Lisk 2000 - 2005
Sutherland Global Services 1998 - 2000
Skills
Troubleshooting, Process Improvement, Computer Hardware, Network Administration, Microsoft Office, Software Documentation, System Administration, Change Management, Team Building, Active Directory, Technical Support, Microsoft Word, Visio, Access, Cisco Technologies, Windows, Networking, Laptops, Project Management, Outlook, VMware, Management, Servers, Microsoft Excel, Customer Service, Software Installation, Windows 7, XP, Sales, Help Desk Support, Printers, Time Management, Hardware, Wireless Networking, A+ Certified, Operating Systems, VPN, Disaster Recovery, Windows XP, IT Operations, Switches, Microsoft Certified..., DNS, DHCP, Computer Repair, Routers, Security, Cisco IOS, System Deployment
Education
State University of New York College at Potsdam 1995 — 1998
Christian Schwenk's Sutherland Global Services Experience March 2008 - Present
Job Senior Account Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2008 - Present
Sutherland Global Services November 2003 - April 2008
Entertainment Film Works August 2001 - November 2002
Skills
Customer Service, Operations Management, Process Improvement, Team Leadership, Inventory Management, Budgets, Strategic Planning, Logistics, Coaching, Troubleshooting
Education
State University of New York College at Geneseo
Sutherland Global Services March 2008 - Present
Sutherland Global Services November 2003 - April 2008
Entertainment Film Works August 2001 - November 2002
Skills
Customer Service, Operations Management, Process Improvement, Team Leadership, Inventory Management, Budgets, Strategic Planning, Logistics, Coaching, Troubleshooting
Education
State University of New York College at Geneseo
Megan Piston's Sutherland Global Services Experience June 2010 - September 2012
Job Services Procurement Specialist at Allegis Global Solutions
Industry Human Resources
Experience
Allegis Global Solutions August 2014 - Present
Allegis Global Solutions September 2012 - August 2014
Sutherland Global Services June 2010 - September 2012
Adecco Medical & Science December 2009 - June 2010
Ajilon Professional Staffing, a division of Adecco Group NA June 2005 - October 2009
Ajilon Professional Staffing, a division of Adecco Group NA June 2004 - June 2005
Skills
Marketing, Recruiting, Management, Onboarding, Temporary Placement, Outsourcing, Temporary Staffing, Time Management, Sourcing, Talent Acquisition, Applicant Tracking..., Human Resources, Staffing Services
Education
State University of New York at Stony Brook 2000 — 2003
BS Psychology
Allegis Global Solutions August 2014 - Present
Allegis Global Solutions September 2012 - August 2014
Sutherland Global Services June 2010 - September 2012
Adecco Medical & Science December 2009 - June 2010
Ajilon Professional Staffing, a division of Adecco Group NA June 2005 - October 2009
Ajilon Professional Staffing, a division of Adecco Group NA June 2004 - June 2005
Skills
Marketing, Recruiting, Management, Onboarding, Temporary Placement, Outsourcing, Temporary Staffing, Time Management, Sourcing, Talent Acquisition, Applicant Tracking..., Human Resources, Staffing Services
Education
State University of New York at Stony Brook 2000 — 2003
BS Psychology
Laura Stisser's Sutherland Global Services Experience 2005 - 2007
Job Manager of Recruitment at Aspen Dental Management Inc
Industry Staffing and Recruiting
Experience
Aspen Dental Management Inc October 2007 - Present
Aspen Dental Management Inc. 2007 - Present
Sutherland Global Services 2005 - 2007
Education
State University of New York College at Oswego 1984 — 1988
Aspen Dental Management Inc October 2007 - Present
Aspen Dental Management Inc. 2007 - Present
Sutherland Global Services 2005 - 2007
Education
State University of New York College at Oswego 1984 — 1988
Shannon Masters's Sutherland Global Services Experience January 1999 - April 2001
Job Accounting Professional at Bond, Schoeneck & King, PLLC
Industry Legal Services
Experience
Bond, Schoeneck & King, PLLC June 2006 - Present
Select Energy April 2001 - June 2006
Sutherland Global Services January 1999 - April 2001
KeyBank May 1995 - January 1999
Skills
Customer Service, Accounting, Aderant, Siebel, Outlook, Microsoft Excel, Microsoft Word, Accounts Payable, Account Reconciliation, Process Improvement, Excel, Word, Typing, Escrow reconciliation
Education
State University of New York College at Oswego 1990 — 1993
Communications, Spanish and Communications
Bond, Schoeneck & King, PLLC June 2006 - Present
Select Energy April 2001 - June 2006
Sutherland Global Services January 1999 - April 2001
KeyBank May 1995 - January 1999
Skills
Customer Service, Accounting, Aderant, Siebel, Outlook, Microsoft Excel, Microsoft Word, Accounts Payable, Account Reconciliation, Process Improvement, Excel, Word, Typing, Escrow reconciliation
Education
State University of New York College at Oswego 1990 — 1993
Communications, Spanish and Communications
Justin Tibbitts's Sutherland Global Services Experience May 2003 - Present
Job Sr. Account Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services May 2003 - Present
Education
State University of New York College at Geneseo 1999 — 2003
Sutherland Global Services May 2003 - Present
Education
State University of New York College at Geneseo 1999 — 2003
Shane McAfee's Sutherland Global Services Experience February 2014 - Present
Job Team Manager at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services February 2014 - Present
Sutherland Global Services November 2010 - February 2014
Sutherland Global Services January 2009 - January 2010
Comforce January 2008 - June 2009
Veramark Technologies 2006 - 2007
ATS Reliance June 2005 - September 2005
Superior Staffing INC/Xerox Corporation January 2000 - January 2002
Skills
Customer Service, Customer Support, Management, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, Online Research, Research, Social Media, Social Networking, WordPress, Blogging, Storytelling, Digital Storytelling, Troubleshooting, Windows, Linux, Software Quality..., Testing, Computer Hardware, Servers, Technical Support, Database Administration, SQL, Access, Oracle, PeopleSoft, Salesforce.com, Printers, Mac OS
Education
SUNY Empire State College 2011 — 2016
Bachelor of Arts, Organizational Communication
SUNY at Monroe Community College 1998 — 2001
Applied Associate in Science, Computer Information Systems
Sutherland Global Services February 2014 - Present
Sutherland Global Services November 2010 - February 2014
Sutherland Global Services January 2009 - January 2010
Comforce January 2008 - June 2009
Veramark Technologies 2006 - 2007
ATS Reliance June 2005 - September 2005
Superior Staffing INC/Xerox Corporation January 2000 - January 2002
Skills
Customer Service, Customer Support, Management, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, Online Research, Research, Social Media, Social Networking, WordPress, Blogging, Storytelling, Digital Storytelling, Troubleshooting, Windows, Linux, Software Quality..., Testing, Computer Hardware, Servers, Technical Support, Database Administration, SQL, Access, Oracle, PeopleSoft, Salesforce.com, Printers, Mac OS
Education
SUNY Empire State College 2011 — 2016
Bachelor of Arts, Organizational Communication
SUNY at Monroe Community College 1998 — 2001
Applied Associate in Science, Computer Information Systems
Karen Tambasco's Sutherland Global Services Experience 1998 - 1999
Job Office Clerk at Rush Henrietta School District
Industry Human Resources
Experience
Rush Henrietta School District September 2011 - Present
St. John Fisher College November 2002 - April 2009
Rochester Celiac Support Group 2005 - 2005
Sutherland Global Services 1998 - 1999
Unisys 1994 - 1997
Education
State University of New York College at Plattsburgh 1988 — 1990
Rush Henrietta School District September 2011 - Present
St. John Fisher College November 2002 - April 2009
Rochester Celiac Support Group 2005 - 2005
Sutherland Global Services 1998 - 1999
Unisys 1994 - 1997
Education
State University of New York College at Plattsburgh 1988 — 1990
Kerri Brown's Sutherland Global Services Experience February 2000 - October 2000
Job Client Operations Manager
Industry Consumer Services
Experience
Concentrix August 2004 - Present
EDS September 2003 - August 2004
Mpower Communications October 2000 - January 2003
Sutherland Global Services February 2000 - October 2000
St. Paul's Episcopal Church February 1998 - June 1999
Manpower November 1997 - February 1998
Park Ave Video August 1994 - September 1995
Lane Bryant March 1992 - September 1993
The Children's Place March 1988 - March 1992
Childrens Place 1988 - 1991
Skills
Microsoft Office, Technical Training, Desktop Publishing, Call Center, Mentoring, Training Skills, Hiring Practices, Forecasting, Program Launches, Reporting & Analysis, Recruiting, Program Launch, Customer Service, Service Delivery, Microsoft Excel, Customer Satisfaction, Customer Experience, Telemarketing, Training, Microsoft Word, Management, Salesforce.com, Leadership, Sales, Sales Operations, Call Centers, Lead Generation, Contact Centers, BPO, Technical Support, Workforce Management
Education
Midlakes 1984 — 1988
State University of New York Empire State College
Liberal Arts
Concentrix August 2004 - Present
EDS September 2003 - August 2004
Mpower Communications October 2000 - January 2003
Sutherland Global Services February 2000 - October 2000
St. Paul's Episcopal Church February 1998 - June 1999
Manpower November 1997 - February 1998
Park Ave Video August 1994 - September 1995
Lane Bryant March 1992 - September 1993
The Children's Place March 1988 - March 1992
Childrens Place 1988 - 1991
Skills
Microsoft Office, Technical Training, Desktop Publishing, Call Center, Mentoring, Training Skills, Hiring Practices, Forecasting, Program Launches, Reporting & Analysis, Recruiting, Program Launch, Customer Service, Service Delivery, Microsoft Excel, Customer Satisfaction, Customer Experience, Telemarketing, Training, Microsoft Word, Management, Salesforce.com, Leadership, Sales, Sales Operations, Call Centers, Lead Generation, Contact Centers, BPO, Technical Support, Workforce Management
Education
Midlakes 1984 — 1988
State University of New York Empire State College
Liberal Arts
Brie Anello's Sutherland Global Services Experience February 2013 - October 2014
Job Provisioning Manager
Industry Information Technology and Services
Experience
Blackboard October 2014 - Present
Sutherland Global Services February 2013 - October 2014
Sutherland Global Services January 2012 - February 2013
Sutherland Global Services March 2011 - January 2012
Thomson Reuters September 2006 - May 2010
Thomson Reuters September 2004 - August 2006
Center For Development of Human Services December 2000 - January 2004
Skills
Technical Writing, Microsoft Office, Technical Documentation, Customer Service, Troubleshooting, Access, Microsoft Excel, HTML, PowerPoint, Editing, Microsoft Word, Analysis, Research, Call Centers, XML, Software Documentation, Learning Management..., Project Management, Process Improvement, Content Management, Time Management, Java, JavaScript, CSS, Technical Support, Copywriting, Newsletters, SharePoint, Quality Assurance, Customer Satisfaction, Databases, Training, Management, Process Scheduler, Windows, Outlook, Project Planning, Salesforce.com, Web Applications, SQL, System Administration, Program Management
Education
State University of New York College at Geneseo 2000 — 2004
Bachelor's
Buffalo Academy of the Sacred Heart 1996 — 2000
Regents
Blackboard October 2014 - Present
Sutherland Global Services February 2013 - October 2014
Sutherland Global Services January 2012 - February 2013
Sutherland Global Services March 2011 - January 2012
Thomson Reuters September 2006 - May 2010
Thomson Reuters September 2004 - August 2006
Center For Development of Human Services December 2000 - January 2004
Skills
Technical Writing, Microsoft Office, Technical Documentation, Customer Service, Troubleshooting, Access, Microsoft Excel, HTML, PowerPoint, Editing, Microsoft Word, Analysis, Research, Call Centers, XML, Software Documentation, Learning Management..., Project Management, Process Improvement, Content Management, Time Management, Java, JavaScript, CSS, Technical Support, Copywriting, Newsletters, SharePoint, Quality Assurance, Customer Satisfaction, Databases, Training, Management, Process Scheduler, Windows, Outlook, Project Planning, Salesforce.com, Web Applications, SQL, System Administration, Program Management
Education
State University of New York College at Geneseo 2000 — 2004
Bachelor's
Buffalo Academy of the Sacred Heart 1996 — 2000
Regents
Deb Sanders's Sutherland Global Services Experience February 1999 - September 2006
Job .
Industry Marketing and Advertising
Experience
Emerge July 2015 - Present
Lollypop Farm, Humane Society of Greater Rochester October 2007 - Present
CentriLogic September 2013 - December 2014
CA Technologies @ Concentrix March 2012 - July 2013
Concentrix September 2006 - July 2013
Lollypop Farm, Humane Society of Greater Rochester 2007 - 2013
Sutherland Global Services February 1999 - September 2006
Skills
Call Center, Customer Service, Account Management, B2B, HTML, Lead Generation, Management, Sales, Direct Sales, Team Management, Customer Satisfaction, Call Centers, Vendor Management, Sales Process, Cloud Computing, CRM, Team Leadership, Enterprise Software, Product Management, Sales Operations, Business Development, Selling, Process Improvement, Customer Acquisition, Salesforce.com, Sales Management, SaaS, Training, Networking, Customer Retention, Leadership, Customer Experience, Solution Selling, Team Building, Strategic Partnerships, Marketing, Cold Calling, Outsourcing, Telemarketing, Strategic Planning, New Business Development, Email Marketing, BPO, Product Marketing, Managed Services, Program Management, Start-ups, Professional Services, Inbound Marketing, Strategy
Education
State University of New York at Canton 1985 — 1988
Webster high school
Emerge July 2015 - Present
Lollypop Farm, Humane Society of Greater Rochester October 2007 - Present
CentriLogic September 2013 - December 2014
CA Technologies @ Concentrix March 2012 - July 2013
Concentrix September 2006 - July 2013
Lollypop Farm, Humane Society of Greater Rochester 2007 - 2013
Sutherland Global Services February 1999 - September 2006
Skills
Call Center, Customer Service, Account Management, B2B, HTML, Lead Generation, Management, Sales, Direct Sales, Team Management, Customer Satisfaction, Call Centers, Vendor Management, Sales Process, Cloud Computing, CRM, Team Leadership, Enterprise Software, Product Management, Sales Operations, Business Development, Selling, Process Improvement, Customer Acquisition, Salesforce.com, Sales Management, SaaS, Training, Networking, Customer Retention, Leadership, Customer Experience, Solution Selling, Team Building, Strategic Partnerships, Marketing, Cold Calling, Outsourcing, Telemarketing, Strategic Planning, New Business Development, Email Marketing, BPO, Product Marketing, Managed Services, Program Management, Start-ups, Professional Services, Inbound Marketing, Strategy
Education
State University of New York at Canton 1985 — 1988
Webster high school
Kevin Meagher's Sutherland Global Services Experience 1997 - 1999
Job Sales Director at Workday
Industry Computer Software
Experience
Workday August 2015 - Present
Salesforce.com August 2012 - August 2015
Microsoft Corporation September 2007 - August 2012
Microsoft August 2005 - September 2007
Microsoft August 2003 - September 2005
Microsoft August 1999 - September 2003
Sutherland Global Services 1997 - 1999
Sutherland Global Services 1994 - 1997
Skills
Partner Management, Channel Partners, Solution Selling, Sales Enablement, SaaS, Channel, Enterprise Software, Business Alliances, Demand Generation, Go-to-market Strategy, Cloud Computing, Value Selling, Strategic Sales, Professional Services, Sales Process, Strategic Partnerships, Software Industry, Sales Management, Sales, PaaS, Complex Sales, Lead Generation, CRM, Direct Sales, Selling, Sales Operations, Account Management, Unified Communications, Managed Services
Education
State University of New York College at Oswego 1989 — 1993
B.S.
Workday August 2015 - Present
Salesforce.com August 2012 - August 2015
Microsoft Corporation September 2007 - August 2012
Microsoft August 2005 - September 2007
Microsoft August 2003 - September 2005
Microsoft August 1999 - September 2003
Sutherland Global Services 1997 - 1999
Sutherland Global Services 1994 - 1997
Skills
Partner Management, Channel Partners, Solution Selling, Sales Enablement, SaaS, Channel, Enterprise Software, Business Alliances, Demand Generation, Go-to-market Strategy, Cloud Computing, Value Selling, Strategic Sales, Professional Services, Sales Process, Strategic Partnerships, Software Industry, Sales Management, Sales, PaaS, Complex Sales, Lead Generation, CRM, Direct Sales, Selling, Sales Operations, Account Management, Unified Communications, Managed Services
Education
State University of New York College at Oswego 1989 — 1993
B.S.
Brian Boothby's Sutherland Global Services Experience 1993 - 1997
Job Vice President of Sales and Client Services at Lifetime Benefit Solutions
Industry Insurance
Experience
Lifetime Benefit Solutions, Inc. January 2015 - Present
Health & Safety Institute February 2014 - December 2014
OfficeMax - Corporate Sales November 2009 - June 2013
OfficeMax, Corporate/National Sales 2005 - 2009
OfficeMax, Corporate/National Sales 2000 - 2005
Verizon Wireless 1998 - 2000
Sutherland Global Services 1993 - 1997
Skills
Sales Operations, Selling, Sales Management, Sales Process, B2B, Account Management, Sales, Direct Sales, Sales Presentations, Leadership, P&L Management, Solution Selling, Cold Calling, Contract Negotiation, Pricing, Key Account Development, Budgets, Key Account Management, Selling Skills, Telecommunications, Lead Generation, CRM, Strategy, Cross-functional Team..., Qualifying Prospects, Sales Force Development, New Business Development, Income Statement, Customer Retention, Strategic Partnerships, Competitive Analysis, Business Development, Forecasting, Managed Print Services, National Accounts, Customer Satisfaction, Major Accounts, Product Marketing, Profit, Channel Partners, SaaS, Retail, Salesforce.com, Strategic Planning, Team Building, Sales Compensation, Field Sales Management, Training & Development, P&L, Employee Training
Education
State University of New York College at Buffalo 1990 — 1993
Bachelor of Science, Political Science
Lifetime Benefit Solutions, Inc. January 2015 - Present
Health & Safety Institute February 2014 - December 2014
OfficeMax - Corporate Sales November 2009 - June 2013
OfficeMax, Corporate/National Sales 2005 - 2009
OfficeMax, Corporate/National Sales 2000 - 2005
Verizon Wireless 1998 - 2000
Sutherland Global Services 1993 - 1997
Skills
Sales Operations, Selling, Sales Management, Sales Process, B2B, Account Management, Sales, Direct Sales, Sales Presentations, Leadership, P&L Management, Solution Selling, Cold Calling, Contract Negotiation, Pricing, Key Account Development, Budgets, Key Account Management, Selling Skills, Telecommunications, Lead Generation, CRM, Strategy, Cross-functional Team..., Qualifying Prospects, Sales Force Development, New Business Development, Income Statement, Customer Retention, Strategic Partnerships, Competitive Analysis, Business Development, Forecasting, Managed Print Services, National Accounts, Customer Satisfaction, Major Accounts, Product Marketing, Profit, Channel Partners, SaaS, Retail, Salesforce.com, Strategic Planning, Team Building, Sales Compensation, Field Sales Management, Training & Development, P&L, Employee Training
Education
State University of New York College at Buffalo 1990 — 1993
Bachelor of Science, Political Science
Nicole Postell's Sutherland Global Services Experience December 2012 - June 2013
Job Paralegal at Relin, Goldstein & Crane LLP
Industry Public Relations and Communications
Experience
Relin, Goldstein & Crane LLP October 2013 - Present
Passion Parties April 2013 - March 2014
Sutherland Global Services December 2012 - June 2013
Teavana October 2011 - December 2012
Independent Health March 2012 - May 2012
Teavana September 2010 - October 2011
Stephens Media Group July 2009 - May 2011
George Eastman House 2010 - 2010
Stephens Media Group 2009 - 2010
Campus Auxiliary Services September 2006 - May 2009
Skills
Public Relations, Marketing, Advertising, Accounting, Promotions, Radio, Photoshop, Press Releases, Media Relations, Blogging, Event Planning, Customer Service, Legal Documents, Event Management, Legal Research, Legal Writing, InDesign, Microsoft Office, Social Media, Research, PowerPoint, Microsoft Excel, Social Networking
Education
State University of New York College at Buffalo 2010 — 2012
Master's, Public Relations
State University of New York College at Buffalo 2010 — 2011
Graduate Certificate, Public Administration, 3.6
State University of New York College at Geneseo 2005 — 2009
BS, Communication
Relin, Goldstein & Crane LLP October 2013 - Present
Passion Parties April 2013 - March 2014
Sutherland Global Services December 2012 - June 2013
Teavana October 2011 - December 2012
Independent Health March 2012 - May 2012
Teavana September 2010 - October 2011
Stephens Media Group July 2009 - May 2011
George Eastman House 2010 - 2010
Stephens Media Group 2009 - 2010
Campus Auxiliary Services September 2006 - May 2009
Skills
Public Relations, Marketing, Advertising, Accounting, Promotions, Radio, Photoshop, Press Releases, Media Relations, Blogging, Event Planning, Customer Service, Legal Documents, Event Management, Legal Research, Legal Writing, InDesign, Microsoft Office, Social Media, Research, PowerPoint, Microsoft Excel, Social Networking
Education
State University of New York College at Buffalo 2010 — 2012
Master's, Public Relations
State University of New York College at Buffalo 2010 — 2011
Graduate Certificate, Public Administration, 3.6
State University of New York College at Geneseo 2005 — 2009
BS, Communication
James Kallio's Sutherland Global Services Experience August 2007 - February 2008
Job Manager Professional Services Procurement at Nike
Industry Retail
Experience
Nike March 2014 - Present
Accenture April 2012 - February 2014
Bristol-Myers Squibb, Princeton, New Jersey June 2009 - April 2012
FTB International June 2008 - June 2009
R Findings February 2008 - April 2008
Sutherland Global Services August 2007 - February 2008
Bausch and Lomb June 2006 - August 2006
Skills
Supplier Negotiation, Project Management, Strategic Sourcing, Procurement, Sourcing, Contract Negotiation, Global Sourcing, Contract Management, Strategy, Management, Negotiation, RFP, Recruiting, Vendor Management, Cross-functional Team..., Supply Chain Management, SAP, Spend Analysis, Sales, Supply Management, Ariba, eSourcing, Outsourcing Management
Education
SUNY Geneseo 2004 — 2007
Bachelor of Science (BS), Business Administration and Management, General
State University of New York College at Geneseo 2004 — 2007
B.S., Business Administration
Nike March 2014 - Present
Accenture April 2012 - February 2014
Bristol-Myers Squibb, Princeton, New Jersey June 2009 - April 2012
FTB International June 2008 - June 2009
R Findings February 2008 - April 2008
Sutherland Global Services August 2007 - February 2008
Bausch and Lomb June 2006 - August 2006
Skills
Supplier Negotiation, Project Management, Strategic Sourcing, Procurement, Sourcing, Contract Negotiation, Global Sourcing, Contract Management, Strategy, Management, Negotiation, RFP, Recruiting, Vendor Management, Cross-functional Team..., Supply Chain Management, SAP, Spend Analysis, Sales, Supply Management, Ariba, eSourcing, Outsourcing Management
Education
SUNY Geneseo 2004 — 2007
Bachelor of Science (BS), Business Administration and Management, General
State University of New York College at Geneseo 2004 — 2007
B.S., Business Administration
Brenda Holden's Sutherland Global Services Experience June 2009 - May 2010
Job Licensed Sales Professional
Industry Consumer Services
Experience
Sutherland Global Services June 2009 - May 2010
Sprint November 2008 - December 2008
USAA October 2003 - March 2008
Coleman & Associates April 2002 - October 2003
Gateway July 1997 - August 2001
Skills
Insurance, Analysis, Software Documentation, Training, Sales, Customer Service, Banking
Education
Strayer University 2009 — 2013
BBA, Business Administration/Management
Strayer University (VA) 2007 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration, 3.025
Sutherland Global Services June 2009 - May 2010
Sprint November 2008 - December 2008
USAA October 2003 - March 2008
Coleman & Associates April 2002 - October 2003
Gateway July 1997 - August 2001
Skills
Insurance, Analysis, Software Documentation, Training, Sales, Customer Service, Banking
Education
Strayer University 2009 — 2013
BBA, Business Administration/Management
Strayer University (VA) 2007 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration, 3.025
John Stensrud's Sutherland Global Services Experience 1987 - 1998
Job Owner, Adaptive Marketing Partners
Industry Market Research
Experience
Adaptive Marketing Partners October 1999 - Present
The Sutherland Group 1987 - 1998
The Sutherland Group 1987 - 1998
Sutherland Global Services 1987 - 1998
Skills
Market Research, Marketing Research, Quantitative Research, Focus Groups, Advertising Research, Qualitative Research, Segmentation, Customer Insight, Marketing Strategy, New Business Development, Account Management, Marketing, Management, Competitive Analysis
Education
Stony Brook University 1975 — 1981
MA, PH.D., Sociology
University of California, San Diego 1972 — 1974
BA, Sociology
Adaptive Marketing Partners October 1999 - Present
The Sutherland Group 1987 - 1998
The Sutherland Group 1987 - 1998
Sutherland Global Services 1987 - 1998
Skills
Market Research, Marketing Research, Quantitative Research, Focus Groups, Advertising Research, Qualitative Research, Segmentation, Customer Insight, Marketing Strategy, New Business Development, Account Management, Marketing, Management, Competitive Analysis
Education
Stony Brook University 1975 — 1981
MA, PH.D., Sociology
University of California, San Diego 1972 — 1974
BA, Sociology
Shobana Achar, PMP, CSM's Sutherland Global Services Experience November 2006 - December 2010
Job Project and Program Manager
Industry Information Technology and Services
Experience
Genentech May 2013 - Present
Cisco Systems October 2011 - May 2013
Wells Fargo February 2011 - May 2011
Sutherland Global Services November 2006 - December 2010
Hewlett Packard –GeBC November 2002 - September 2006
Skills
Project Management, Service Delivery, Contract Negotiation, Account Management, Financial Services, Vendor Management, Transition Management, Outsourcing, BPO, PMP, Sla, IT Service Management, Program Management, Business Transformation, Process Management, Business Analysis, Business Process..., Team Management, Cross-functional Team..., Change Management, Management, Six Sigma, Strategy, Business Process, Integration, Leadership, Resource Management, Project Planning, Analysis, Governance, Training, PMO, Project Portfolio..., Process Improvement
Education
Symbiosis institute of Management Studies 2002 — 2004
PGDBA, Capital Markets, Project Finance, Strategic Management, Portfolio Management
University of Madras 1998 — 2001
B.Com, Commerce, Accountancy, Law
St. Aloysius A.I. Hr. Sec. School 1990 — 1998
Genentech May 2013 - Present
Cisco Systems October 2011 - May 2013
Wells Fargo February 2011 - May 2011
Sutherland Global Services November 2006 - December 2010
Hewlett Packard –GeBC November 2002 - September 2006
Skills
Project Management, Service Delivery, Contract Negotiation, Account Management, Financial Services, Vendor Management, Transition Management, Outsourcing, BPO, PMP, Sla, IT Service Management, Program Management, Business Transformation, Process Management, Business Analysis, Business Process..., Team Management, Cross-functional Team..., Change Management, Management, Six Sigma, Strategy, Business Process, Integration, Leadership, Resource Management, Project Planning, Analysis, Governance, Training, PMO, Project Portfolio..., Process Improvement
Education
Symbiosis institute of Management Studies 2002 — 2004
PGDBA, Capital Markets, Project Finance, Strategic Management, Portfolio Management
University of Madras 1998 — 2001
B.Com, Commerce, Accountancy, Law
St. Aloysius A.I. Hr. Sec. School 1990 — 1998
Alayna Gesinger's Sutherland Global Services Experience January 2011 - April 2011
Job Regional Pricing Specialist
Industry Marketing and Advertising
Experience
Allegion, PLC February 2014 - Present
Ingersoll Rand Security Technologies April 2011 - February 2014
Sutherland Global Services January 2011 - April 2011
ADT Security Services July 2010 - December 2010
Oswego County Attorney's Office January 2009 - April 2009
G.S. Steamers June 2008 - March 2009
Rite Aid March 2005 - January 2008
Joanie Mahoney' s Campaign for Onondaga County Executive September 2007 - November 2007
Aladdin's Natural Eatery May 2007 - August 2007
Skills
Facebook, Management, Customer Service, Research, Microsoft Excel, Politics, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Training, Leadership, Customer Retention, Time Management, Inventory Management
Education
State University of New York College at Oswego 2005 — 2009
Bachelors, Political Science
Allegion, PLC February 2014 - Present
Ingersoll Rand Security Technologies April 2011 - February 2014
Sutherland Global Services January 2011 - April 2011
ADT Security Services July 2010 - December 2010
Oswego County Attorney's Office January 2009 - April 2009
G.S. Steamers June 2008 - March 2009
Rite Aid March 2005 - January 2008
Joanie Mahoney' s Campaign for Onondaga County Executive September 2007 - November 2007
Aladdin's Natural Eatery May 2007 - August 2007
Skills
Facebook, Management, Customer Service, Research, Microsoft Excel, Politics, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Training, Leadership, Customer Retention, Time Management, Inventory Management
Education
State University of New York College at Oswego 2005 — 2009
Bachelors, Political Science
Adam Drexler's Sutherland Global Services Experience January 2011 - April 2012
Job Marketing Professional
Industry Marketing and Advertising
Experience
Custom Fat Loss Inc. August 2015 - Present
Sodus Cold Storage Co. Inc. April 2015 - June 2015
Lagoner Farms April 2012 - April 2015
Sutherland Global Services January 2011 - April 2012
Clear Channel Radio July 2009 - November 2009
Clear Channel Radio August 2008 - July 2009
Rochester Radio Group (Formally CBS Radio) February 2004 - May 2008
WCMF - 96.5 FM October 2001 - February 2004
Skills
Advertising, Email Marketing, Management, Marketing, Social Media, Social Media Marketing, Social Networking
Education
State University of New York College at Cortland 1997 — 2001
Communications, Broadcasting, Media History, News Writing & reporting, etc.....
Custom Fat Loss Inc. August 2015 - Present
Sodus Cold Storage Co. Inc. April 2015 - June 2015
Lagoner Farms April 2012 - April 2015
Sutherland Global Services January 2011 - April 2012
Clear Channel Radio July 2009 - November 2009
Clear Channel Radio August 2008 - July 2009
Rochester Radio Group (Formally CBS Radio) February 2004 - May 2008
WCMF - 96.5 FM October 2001 - February 2004
Skills
Advertising, Email Marketing, Management, Marketing, Social Media, Social Media Marketing, Social Networking
Education
State University of New York College at Cortland 1997 — 2001
Communications, Broadcasting, Media History, News Writing & reporting, etc.....
Brendan Morgan's Sutherland Global Services Experience 1997 - 1998
Job Director at BNP Paribas
Industry Investment Banking
Experience
BNP Paribas July 2013 - Present
Deutsche Bank Securities July 2004 - December 2012
Institutional Investor 2004 - 2004
Instinet Incorporated November 1998 - August 2002
Sutherland Global Services 1997 - 1998
Skills
Natural Gas Trading, Swaps, Proprietary Trading, MBA, Options, Futures Trading, Commodity Markets, Trading Strategies, Commodity Risk..., Fundamental Analysis, Manage Client..., Structured Products, Project Management
Education
University College Dublin 2002 — 2003
Master of Business Administration (MBA), Finance, General, Honors
State University of New York College at Geneseo 1993 — 1996
B.A., Economics
BNP Paribas July 2013 - Present
Deutsche Bank Securities July 2004 - December 2012
Institutional Investor 2004 - 2004
Instinet Incorporated November 1998 - August 2002
Sutherland Global Services 1997 - 1998
Skills
Natural Gas Trading, Swaps, Proprietary Trading, MBA, Options, Futures Trading, Commodity Markets, Trading Strategies, Commodity Risk..., Fundamental Analysis, Manage Client..., Structured Products, Project Management
Education
University College Dublin 2002 — 2003
Master of Business Administration (MBA), Finance, General, Honors
State University of New York College at Geneseo 1993 — 1996
B.A., Economics
Rachel Bark's Sutherland Global Services Experience December 2012 - June 2013
Job Account Manager with TargetSolutionsTogether with CentreLearn
Industry Education Management
Experience
VectorLearning's TargetSolutions Learning, LLC August 2013 - Present
Sutherland Global Services December 2012 - June 2013
Lincoln Public Schools August 2009 - July 2012
Skills
Special Education, Classroom Management, Lesson Planning, Differentiated..., Curriculum Design, Curriculum Development, Classroom, Literacy, Educational Leadership, Educational Technology, Teaching, Staff Development, Instructional Technology, Instructional Design, Employee Training, Training Delivery, Technical Support, Customer Service, Technology Integration, Adult Education, Content Development, Microsoft Office, Staff Management, Production Schedules, E-Learning, Organizational..., Career Counseling, Teacher Training, K-12, Elementary Education, Behavior Management, Training, Distance Learning
Education
University of Nebraska-Lincoln 2009 — 2010
Special Education and Communication Disorders
SUNY Plattsburgh 2004 — 2009
Bachelor of Science (B.S.), Childhood/Special Education
VectorLearning's TargetSolutions Learning, LLC August 2013 - Present
Sutherland Global Services December 2012 - June 2013
Lincoln Public Schools August 2009 - July 2012
Skills
Special Education, Classroom Management, Lesson Planning, Differentiated..., Curriculum Design, Curriculum Development, Classroom, Literacy, Educational Leadership, Educational Technology, Teaching, Staff Development, Instructional Technology, Instructional Design, Employee Training, Training Delivery, Technical Support, Customer Service, Technology Integration, Adult Education, Content Development, Microsoft Office, Staff Management, Production Schedules, E-Learning, Organizational..., Career Counseling, Teacher Training, K-12, Elementary Education, Behavior Management, Training, Distance Learning
Education
University of Nebraska-Lincoln 2009 — 2010
Special Education and Communication Disorders
SUNY Plattsburgh 2004 — 2009
Bachelor of Science (B.S.), Childhood/Special Education
ANAND EKBOTE's Sutherland Global Services Experience May 2006 - May 2007
Job Hyperion Sr. Developer
Industry Information Technology and Services
Experience
Voya Financial - Behalf of CTS May 2013 - Present
Cognizant Technology Solutions June 2011 - Present
OneWest Bank on behalf of CTS 2012 - 2013
Visa Inc. on behalf of CTS 2011 - 2012
Cognizant Technology Solutions February 2010 - May 2011
Walmart on behalf of CTS February 2010 - May 2011
GE Capital - Europe on behalf of Genpact May 2007 - February 2010
Sutherland Global Services May 2006 - May 2007
GENPACT LLC 2006 - 2007
GECIS now knows as GENPACT June 2004 - May 2006
Skills
EPM, OBIEE, Hyperion Enterprise, Essbase, Hyperion Planning, Business Intelligence, Data Warehousing, Oracle, ERP, Shared Services, OLAP, Databases, Integration, Data Migration, HFM, SDLC, FDM, ETL, Performance Tuning, Hyperion Reports, Hyperion
Education
Symbiosis Institute of Business Management
PGDBA, IT
Voya Financial - Behalf of CTS May 2013 - Present
Cognizant Technology Solutions June 2011 - Present
OneWest Bank on behalf of CTS 2012 - 2013
Visa Inc. on behalf of CTS 2011 - 2012
Cognizant Technology Solutions February 2010 - May 2011
Walmart on behalf of CTS February 2010 - May 2011
GE Capital - Europe on behalf of Genpact May 2007 - February 2010
Sutherland Global Services May 2006 - May 2007
GENPACT LLC 2006 - 2007
GECIS now knows as GENPACT June 2004 - May 2006
Skills
EPM, OBIEE, Hyperion Enterprise, Essbase, Hyperion Planning, Business Intelligence, Data Warehousing, Oracle, ERP, Shared Services, OLAP, Databases, Integration, Data Migration, HFM, SDLC, FDM, ETL, Performance Tuning, Hyperion Reports, Hyperion
Education
Symbiosis Institute of Business Management
PGDBA, IT
Diana Carmen's Sutherland Global Services Experience June 2007 - January 2013
Job Contracts Administrator at Therakos, Inc.
Industry Medical Devices
Experience
Therakos, Inc. February 2014 - Present
Kelly Engineering Resources April 2013 - February 2014
Sutherland Global Services June 2007 - January 2013
Jason J. Bowman, Esq June 2007 - November 2011
Skills
Customer Service, Leadership, Training, Team Management, Data Entry, Call Center, Outlook, BPO, Psychology, Case Managment, Technical Support, Call Centers, Coaching, Analysis, Software Documentation
Education
Kaplan University 2009 — 2010
Bachelor, Psychology
State University of New York College at Oswego 1997 — 2001
State University of New York College at Oswego
Therakos, Inc. February 2014 - Present
Kelly Engineering Resources April 2013 - February 2014
Sutherland Global Services June 2007 - January 2013
Jason J. Bowman, Esq June 2007 - November 2011
Skills
Customer Service, Leadership, Training, Team Management, Data Entry, Call Center, Outlook, BPO, Psychology, Case Managment, Technical Support, Call Centers, Coaching, Analysis, Software Documentation
Education
Kaplan University 2009 — 2010
Bachelor, Psychology
State University of New York College at Oswego 1997 — 2001
State University of New York College at Oswego
Bill Trocano's Sutherland Global Services Experience 2004 - 2007
Job Vice President Sales at Telvista Inc.
Industry Outsourcing/Offshoring
Experience
Telvista Inc. March 2015 - Present
Ameridial January 2014 - March 2015
PCCW Teleservices September 2011 - January 2013
PRC October 2009 - August 2011
AFFINA August 2008 - April 2009
Sutherland Global Services 2004 - 2007
Sutherland Global Services 2004 - 2007
Skills
KPO, Vendor Management, Call Center, Direct Sales, Sales Operations, Sales Management, CRM, Sales, Business Development, New Business Development, Account Management, Solution Selling, Team Management, E-commerce, Customer Retention, Telecommunications, Contact Centers, Operations Management, Team Building, Contract Negotiation, Leadership, Executive Management, Call Centers
Education
Syracuse University - Martin J. Whitman School of Management 1983 — 1988
BA, Marketing/Finance
Greece Athena
Regents
Telvista Inc. March 2015 - Present
Ameridial January 2014 - March 2015
PCCW Teleservices September 2011 - January 2013
PRC October 2009 - August 2011
AFFINA August 2008 - April 2009
Sutherland Global Services 2004 - 2007
Sutherland Global Services 2004 - 2007
Skills
KPO, Vendor Management, Call Center, Direct Sales, Sales Operations, Sales Management, CRM, Sales, Business Development, New Business Development, Account Management, Solution Selling, Team Management, E-commerce, Customer Retention, Telecommunications, Contact Centers, Operations Management, Team Building, Contract Negotiation, Leadership, Executive Management, Call Centers
Education
Syracuse University - Martin J. Whitman School of Management 1983 — 1988
BA, Marketing/Finance
Greece Athena
Regents
Alden Bashaw's Sutherland Global Services Experience February 2013 - 2013
Job Organizing for a better future
Industry Political Organization
Experience
Consultant February 2013 - Present
Empire Justice Center January 2014 - April 2014
Sutherland Global Services February 2013 - 2013
Grassroots Campaigns March 2012 - October 2012
Empire State Pride Agenda August 2010 - December 2011
Telecomp, Inc. September 2009 - May 2010
Eagle Productivity Solutions May 2010 - 2010
SUNY Potsdam August 2006 - March 2008
Skills
Community Outreach, Volunteer Management, Community Organizing, Fundraising, Nonprofits
Education
State University of New York College at Potsdam 2006 — 2009
MSEd, Human Performance Technology
State University of New York College at Potsdam 1999 — 2004
BA, History, Politics
Consultant February 2013 - Present
Empire Justice Center January 2014 - April 2014
Sutherland Global Services February 2013 - 2013
Grassroots Campaigns March 2012 - October 2012
Empire State Pride Agenda August 2010 - December 2011
Telecomp, Inc. September 2009 - May 2010
Eagle Productivity Solutions May 2010 - 2010
SUNY Potsdam August 2006 - March 2008
Skills
Community Outreach, Volunteer Management, Community Organizing, Fundraising, Nonprofits
Education
State University of New York College at Potsdam 2006 — 2009
MSEd, Human Performance Technology
State University of New York College at Potsdam 1999 — 2004
BA, History, Politics
Terry Loney's Sutherland Global Services Experience March 2010 - Present
Job Team Manager Sutherland Global Services
Industry Retail
Experience
Sutherland Global Services March 2010 - Present
Sutherland Global Services April 2010 - May 2010
Game Crazy 2006 - 2010
Skills
Loss Prevention, Team Building, Store Management, Employee Training, Customer Service, Visual Merchandising, Sales Management, Merchandising, Training, Sales, Customer Satisfaction, Teamwork, Process Improvement, Retail, P&L, Profit, Inventory Management, Retail Sales, Consultative Sales..., Inventory Control
Education
State University of New York College at Potsdam 1992 — 2000
Bachelors, Theater
Sutherland Global Services March 2010 - Present
Sutherland Global Services April 2010 - May 2010
Game Crazy 2006 - 2010
Skills
Loss Prevention, Team Building, Store Management, Employee Training, Customer Service, Visual Merchandising, Sales Management, Merchandising, Training, Sales, Customer Satisfaction, Teamwork, Process Improvement, Retail, P&L, Profit, Inventory Management, Retail Sales, Consultative Sales..., Inventory Control
Education
State University of New York College at Potsdam 1992 — 2000
Bachelors, Theater
Dan Dingel's Sutherland Global Services Experience June 2001 - Present
Job Trainer at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services June 2001 - Present
Skills
BPO, Call Center, Employee Training, Distance Learning, Blended Learning
Education
Syracuse University 1992 — 1996
Master's degree, Psychology
Northern Michigan Universtiy 1988 — 1992
Bachelor of Arts (BA), Psychology
Sutherland Global Services June 2001 - Present
Skills
BPO, Call Center, Employee Training, Distance Learning, Blended Learning
Education
Syracuse University 1992 — 1996
Master's degree, Psychology
Northern Michigan Universtiy 1988 — 1992
Bachelor of Arts (BA), Psychology
Dan Sanderson's Sutherland Global Services Experience March 2005 - October 2011
Job Director of Strategic Planning at CPS Recruitment, Inc.
Industry Management Consulting
Experience
CPS Recruitment, Inc. September 2015 - Present
EarQ Group October 2011 - September 2015
Sutherland Global Services March 2005 - October 2011
Skills
Sales Operations, Strategic Planning, Public Speaking, B2B, New Business Development, Sales, Sales Process, Sales Management, Account Management, Coaching, Medical Devices, Healthcare, Marketing Strategy, Direct Sales, Team Building, Marketing
Education
Syracuse University 1999 — 2003
BA, Political Science
CPS Recruitment, Inc. September 2015 - Present
EarQ Group October 2011 - September 2015
Sutherland Global Services March 2005 - October 2011
Skills
Sales Operations, Strategic Planning, Public Speaking, B2B, New Business Development, Sales, Sales Process, Sales Management, Account Management, Coaching, Medical Devices, Healthcare, Marketing Strategy, Direct Sales, Team Building, Marketing
Education
Syracuse University 1999 — 2003
BA, Political Science
Matthew Schilling's Sutherland Global Services Experience January 2015 - Present
Job Senior Voice Engineer at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services January 2015 - Present
SA IT Services July 2013 - January 2015
Michael and Son Services May 2012 - July 2013
Michael J. Schilling & Son - Fine Carpentry November 2007 - January 2011
Skills
Store Management, Training, Customer Service, Project Estimation, Management, Windows, Desktop Support..., Computer Repair, Access, Networking, Technical Support
Education
Strayer University-Virginia 2011 — 2015
Bachelors of Science, Information Systems, Computer Security
Loudoun Valley High School 1998 — 2002
HS Degree, HS Diploma
Sutherland Global Services January 2015 - Present
SA IT Services July 2013 - January 2015
Michael and Son Services May 2012 - July 2013
Michael J. Schilling & Son - Fine Carpentry November 2007 - January 2011
Skills
Store Management, Training, Customer Service, Project Estimation, Management, Windows, Desktop Support..., Computer Repair, Access, Networking, Technical Support
Education
Strayer University-Virginia 2011 — 2015
Bachelors of Science, Information Systems, Computer Security
Loudoun Valley High School 1998 — 2002
HS Degree, HS Diploma
Jeff Von Hendy's Sutherland Global Services Experience January 2013 - Present
Job
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2013 - Present
Skills
Technical Support, Help Desk Support, Windows, Program Management, Management, Service Delivery, Call Center, Sla, BPO, Workforce Management, Incident Management, Service Desk, IT Service Management, Outsourcing, Troubleshooting, COPC, XP, Active Directory, Contact Centers, Transition Management, Customer Experience, Antivirus, Call Centers, CRM, Vendor Management, Computer Hardware, Windows 7
Education
State University of New York College at Oswego
Bachelors, Information Science
Sutherland Global Services January 2013 - Present
Skills
Technical Support, Help Desk Support, Windows, Program Management, Management, Service Delivery, Call Center, Sla, BPO, Workforce Management, Incident Management, Service Desk, IT Service Management, Outsourcing, Troubleshooting, COPC, XP, Active Directory, Contact Centers, Transition Management, Customer Experience, Antivirus, Call Centers, CRM, Vendor Management, Computer Hardware, Windows 7
Education
State University of New York College at Oswego
Bachelors, Information Science
Joe Schiedel's Sutherland Global Services Experience
Job Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services
Skills
Vendor Management, BPO, Customer Satisfaction, Outsourcing, Customer Experience, CRM, Call Centers, Customer Service, Offshoring, Operations Management, Process Improvement, SLA, Service Delivery, Team Management, Transition Management
Education
SUNY Geneseo
Sutherland Global Services
Skills
Vendor Management, BPO, Customer Satisfaction, Outsourcing, Customer Experience, CRM, Call Centers, Customer Service, Offshoring, Operations Management, Process Improvement, SLA, Service Delivery, Team Management, Transition Management
Education
SUNY Geneseo
Thomas Crisafi's Sutherland Global Services Experience August 2011 - July 2013
Job Customer Representative at Cooper CrouseHinds
Industry Higher Education
Experience
Eaton August 2013 - Present
Sutherland Global Services August 2011 - July 2013
Wegmans Food Markets July 2006 - July 2010
Education
State University of New York College at Oswego 2007 — 2011
Bachelors of Science, Marketing
Eaton August 2013 - Present
Sutherland Global Services August 2011 - July 2013
Wegmans Food Markets July 2006 - July 2010
Education
State University of New York College at Oswego 2007 — 2011
Bachelors of Science, Marketing
Kenneth Rountree's Sutherland Global Services Experience December 2007 - January 2009
Job Assistant General Manager at Ta Travel Centers Of America
Industry Telecommunications
Experience
Ta Travel Centers Of America January 2014 - Present
Ta Travel Centers Of America March 2012 - January 2014
Time Warner Cable Business Class August 2010 - December 2011
Mediacom- Goshen April 2010 - July 2010
Taco Bell April 2009 - February 2010
Sutherland Global Services December 2007 - January 2009
Price Chopper August 2003 - February 2008
Skills
Data Entry, Customer Satisfaction, Operations Management, Microsoft Office, Creative Writing
Education
Orange County Community College
Associate of Arts, Humanities
State University of New York College at Oswego
Bachelor of Arts, English Writing Arts
Ta Travel Centers Of America January 2014 - Present
Ta Travel Centers Of America March 2012 - January 2014
Time Warner Cable Business Class August 2010 - December 2011
Mediacom- Goshen April 2010 - July 2010
Taco Bell April 2009 - February 2010
Sutherland Global Services December 2007 - January 2009
Price Chopper August 2003 - February 2008
Skills
Data Entry, Customer Satisfaction, Operations Management, Microsoft Office, Creative Writing
Education
Orange County Community College
Associate of Arts, Humanities
State University of New York College at Oswego
Bachelor of Arts, English Writing Arts
Norman Lincourt's Sutherland Global Services Experience November 2003 - July 2005
Job Software Test Engineer at Paychex Payroll Company
Industry Information Technology and Services
Experience
Paychex Payroll Company May 2014 - Present
Mitchell International July 2007 - March 2014
Element K is now Skillsoft July 2005 - June 2007
Sutherland Global Services November 2003 - July 2005
Xerox November 1996 - December 2002
Eastman Kodak December 1995 - October 1996
Xerox February 1995 - December 1995
Eastman Kodak November 1991 - June 1994
IBM September 1991 - November 1991
ABB August 1989 - June 1990
Skills
Quality Assurance, Agile Testing, Manual Testing, Regression Testing, Test Automation, Test Planning, Test Management, Test Cases
Education
SUNY Oswego 1984 — 1989
BA, Computer Science and History
Paychex Payroll Company May 2014 - Present
Mitchell International July 2007 - March 2014
Element K is now Skillsoft July 2005 - June 2007
Sutherland Global Services November 2003 - July 2005
Xerox November 1996 - December 2002
Eastman Kodak December 1995 - October 1996
Xerox February 1995 - December 1995
Eastman Kodak November 1991 - June 1994
IBM September 1991 - November 1991
ABB August 1989 - June 1990
Skills
Quality Assurance, Agile Testing, Manual Testing, Regression Testing, Test Automation, Test Planning, Test Management, Test Cases
Education
SUNY Oswego 1984 — 1989
BA, Computer Science and History
Bryan Bowser's Sutherland Global Services Experience 2002 - 2011
Job Call Center Manager, CallVista LLC
Industry Outsourcing/Offshoring
Experience
CallVista October 2012 - Present
Sutherland Global Services 2002 - 2011
Skills
Strategic Planning, Management, Customer Service, Budgets, Account Management, Operations Management, Program Management, CRM, Analysis, Sales Process
Education
SUNY Geneseo 1997 — 2001
BA, Communication
SUNY Geneseo 1997 — 2001
Bachelor of Arts (B.A.), Communications
CallVista October 2012 - Present
Sutherland Global Services 2002 - 2011
Skills
Strategic Planning, Management, Customer Service, Budgets, Account Management, Operations Management, Program Management, CRM, Analysis, Sales Process
Education
SUNY Geneseo 1997 — 2001
BA, Communication
SUNY Geneseo 1997 — 2001
Bachelor of Arts (B.A.), Communications
Shawn Mueller's Sutherland Global Services Experience February 2011 - April 2011
Job Product Service Representative at Time Warner Cable
Industry Financial Services
Experience
Time Warner Cable May 2011 - Present
Sutherland Global Services February 2011 - April 2011
State University of New York at Oswego August 2008 - December 2010
Skills
Computer Networking, Google Sketchup /..., Port forwarding, Perl Script, Prolog, DOCSIS, Unified Communications, Database Administration, HTML scripting, CSS, Software Installation, Computer Hardware..., Protocols TCP/IP, Oracle SQL, SQL*Plus, Home Networking, Windows Vista, Windows XP Pro, Windows 2000, Windows 7, Linux, Subnetting, Customer Support, Sales, Classroom Management, Human Computer..., Java, NetBeans, Wireless Routers, Internet Troubleshooting, Network Architecture, System Administration, SketchUp, Microsoft Office, Backup & Restore, Telecommunications
Education
SUNY Oswego 2007 — 2010
Bachelor of Arts (B.A.), Information Science/Studies
ITT Technical Institute- Liverpool NY 2004 — 2007
Associate's degree, Computer Systems Networking and Telecommunications
Time Warner Cable May 2011 - Present
Sutherland Global Services February 2011 - April 2011
State University of New York at Oswego August 2008 - December 2010
Skills
Computer Networking, Google Sketchup /..., Port forwarding, Perl Script, Prolog, DOCSIS, Unified Communications, Database Administration, HTML scripting, CSS, Software Installation, Computer Hardware..., Protocols TCP/IP, Oracle SQL, SQL*Plus, Home Networking, Windows Vista, Windows XP Pro, Windows 2000, Windows 7, Linux, Subnetting, Customer Support, Sales, Classroom Management, Human Computer..., Java, NetBeans, Wireless Routers, Internet Troubleshooting, Network Architecture, System Administration, SketchUp, Microsoft Office, Backup & Restore, Telecommunications
Education
SUNY Oswego 2007 — 2010
Bachelor of Arts (B.A.), Information Science/Studies
ITT Technical Institute- Liverpool NY 2004 — 2007
Associate's degree, Computer Systems Networking and Telecommunications
Phil Marcus's Sutherland Global Services Experience Customer Support AgentSutherland Global ServicesOctober 2011 - Present
Job Customer Support Agent at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services Customer Support AgentSutherland Global ServicesOctober 2011 - Present
Education
State University of New York College at Oswego 2007 — 2011
Bachelor of Arts (B.A.), Creative Writing, German, 3.13
Sutherland Global Services Customer Support AgentSutherland Global ServicesOctober 2011 - Present
Education
State University of New York College at Oswego 2007 — 2011
Bachelor of Arts (B.A.), Creative Writing, German, 3.13
Justin Herald's Sutherland Global Services Experience August 2011 - January 2014
Job Cunsultant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services August 2011 - January 2014
Gannett Newspapers July 2006 - July 2011
Buffalo State College August 2007 - November 2008
Skills
Time Management, Editing, Social Media, Management, Interviews, Training, Customer Service, Research, Microsoft Office, Leadership, CRM, Public Relations, Content Management, Public Speaking, Account Management
Education
State University of New York College at Buffalo 2008 — 2015
Master of Arts (M.A.), History
State University of New York College at Buffalo 2005 — 2007
Bachelor of Arts (BA), History, 3.3
Sutherland Global Services August 2011 - January 2014
Gannett Newspapers July 2006 - July 2011
Buffalo State College August 2007 - November 2008
Skills
Time Management, Editing, Social Media, Management, Interviews, Training, Customer Service, Research, Microsoft Office, Leadership, CRM, Public Relations, Content Management, Public Speaking, Account Management
Education
State University of New York College at Buffalo 2008 — 2015
Master of Arts (M.A.), History
State University of New York College at Buffalo 2005 — 2007
Bachelor of Arts (BA), History, 3.3
David Maute's Sutherland Global Services Experience October 2011 - January 2013
Job Medicare Part A Customer Care Support at National Government Services
Industry Outsourcing/Offshoring
Experience
National Government Services April 2014 - Present
Fox Dealerships February 2013 - April 2014
Sutherland Global Services October 2011 - January 2013
Huntington Learning Center July 2011 - August 2012
General Nutrition Centers, Inc November 2008 - October 2011
Lancaster High School October 2010 - December 2010
Mill Middle School August 2010 - October 2010
RadioShack May 2007 - November 2008
Skills
Microsoft Office, CPS Clicker Software, SmartBoard 10, Interwrite Software, E-School Software, Citrix, Siebel
Education
State University of New York College at Buffalo 2008 — 2010
NYS Teacher Certficate, Earth Science Teacher Education, 3.9
State University of New York at Oswego 2003 — 2007
Bachelor of Science (BS), Meteorology, 2.7
National Government Services April 2014 - Present
Fox Dealerships February 2013 - April 2014
Sutherland Global Services October 2011 - January 2013
Huntington Learning Center July 2011 - August 2012
General Nutrition Centers, Inc November 2008 - October 2011
Lancaster High School October 2010 - December 2010
Mill Middle School August 2010 - October 2010
RadioShack May 2007 - November 2008
Skills
Microsoft Office, CPS Clicker Software, SmartBoard 10, Interwrite Software, E-School Software, Citrix, Siebel
Education
State University of New York College at Buffalo 2008 — 2010
NYS Teacher Certficate, Earth Science Teacher Education, 3.9
State University of New York at Oswego 2003 — 2007
Bachelor of Science (BS), Meteorology, 2.7
Evan De Smitt's Sutherland Global Services Experience February 2013 - June 2013
Job Customer Service Rep at The Omni Group inc.
Industry Financial Services
Experience
The OMNI Group June 2013 - Present
Sutherland Global Services February 2013 - June 2013
Delaware North Companies June 2011 - August 2012
Education
SUNY Potsdam 2009 — 2012
Bachelor of Science (BS), Business Administration, Spanish
The OMNI Group June 2013 - Present
Sutherland Global Services February 2013 - June 2013
Delaware North Companies June 2011 - August 2012
Education
SUNY Potsdam 2009 — 2012
Bachelor of Science (BS), Business Administration, Spanish
Veronis Burke's Sutherland Global Services Experience May 2013 - Present
Job www.youravon.com slash be_you_thful
Industry Staffing and Recruiting
Experience
Avon October 2013 - Present
Sutherland Global Services May 2013 - Present
Farm Fresh Mobile Market/Southside Interfaith CDC 2011 - Present
Education
State University of New York College of Agriculture and Technology at Cobleskill 2005 — 2006
Associate of Arts and Sciences (A.A.S.), Early Childhood Education and Teaching, 2.3
State University of New York College of Agriculture and Technology at Cobleskill 2005 — 2006
Associate of Arts and Sciences (A.A.S.), Early Childhood Education and Teaching
Avon October 2013 - Present
Sutherland Global Services May 2013 - Present
Farm Fresh Mobile Market/Southside Interfaith CDC 2011 - Present
Education
State University of New York College of Agriculture and Technology at Cobleskill 2005 — 2006
Associate of Arts and Sciences (A.A.S.), Early Childhood Education and Teaching, 2.3
State University of New York College of Agriculture and Technology at Cobleskill 2005 — 2006
Associate of Arts and Sciences (A.A.S.), Early Childhood Education and Teaching
Torka Cannon's Sutherland Global Services Experience December 2006 - April 2011
Job Sales Associate at Diamond Wireless
Industry Wireless
Experience
Diamond Wireless May 2013 - Present
Sutherland Global Services December 2006 - April 2011
Hampton October 2000 - October 2006
Skills
C, C++, Java, Microsoft Excel, Microsoft Word, PowerPoint, HTML, Social Media, Windows, Team Leadership, Teamwork, Photoshop, JavaScript, Leadership, Research
Education
State University of New York Empire State College 2012 — 2014
Associate's degree, Business Administration and Management, General
SUNY Empire State College 2011 — 2013
Associate's degree, Business Administration and Management, General
Diamond Wireless May 2013 - Present
Sutherland Global Services December 2006 - April 2011
Hampton October 2000 - October 2006
Skills
C, C++, Java, Microsoft Excel, Microsoft Word, PowerPoint, HTML, Social Media, Windows, Team Leadership, Teamwork, Photoshop, JavaScript, Leadership, Research
Education
State University of New York Empire State College 2012 — 2014
Associate's degree, Business Administration and Management, General
SUNY Empire State College 2011 — 2013
Associate's degree, Business Administration and Management, General
Paul Sgroi's Sutherland Global Services Experience June 2012 - Present
Job Business Solutions Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services June 2012 - Present
Syron Industries April 2010 - October 2011
Education
Syracuse University
Sutherland Global Services June 2012 - Present
Syron Industries April 2010 - October 2011
Education
Syracuse University
David Maksymyshyn's Sutherland Global Services Experience November 1998 - Present
Job Business Analyst / Reporting Specialist at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services November 1998 - Present
Education
Syracuse University
Sutherland Global Services November 1998 - Present
Education
Syracuse University
Nina Gravano's Sutherland Global Services Experience March 2013 - Present
Job Senior Financial Analyst at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2013 - Present
Discover Financial Services March 2010 - March 2013
Skills
BPO, MIS, Financial Analysis, Hyperion Enterprise, Process Improvement, Financial Modeling, Essbase, Forecasting, Business Analysis, Outsourcing, Variance Analysis, Financial Reporting, Analysis
Education
Stony Brook University 2001 — 2003
Bachelor of Applied Science (B.A.Sc.), Applied Mathematics
Sutherland Global Services March 2013 - Present
Discover Financial Services March 2010 - March 2013
Skills
BPO, MIS, Financial Analysis, Hyperion Enterprise, Process Improvement, Financial Modeling, Essbase, Forecasting, Business Analysis, Outsourcing, Variance Analysis, Financial Reporting, Analysis
Education
Stony Brook University 2001 — 2003
Bachelor of Applied Science (B.A.Sc.), Applied Mathematics
Terry Eason's Sutherland Global Services Experience January 2009 - March 2011
Job Youth Care professional III at Hillside Family of Agencies
Industry Individual & Family Services
Experience
Hillside Family of Agencies March 2011 - Present
Sutherland Global Services January 2009 - March 2011
Suny Brockport June 2005 - December 2009
Education
State University of New York College at Cortland 2005 — 2009
Bachelor of Applied Science (BASc), Sport and Fitness Administration/Management
Gates Chili High School 2001 — 2005
Hillside Family of Agencies March 2011 - Present
Sutherland Global Services January 2009 - March 2011
Suny Brockport June 2005 - December 2009
Education
State University of New York College at Cortland 2005 — 2009
Bachelor of Applied Science (BASc), Sport and Fitness Administration/Management
Gates Chili High School 2001 — 2005
Joseph Hubert's Sutherland Global Services Experience April 2012 - March 2014
Job Telecommunications Professional
Industry Telecommunications
Experience
CenturyLink 2014 - Present
Sutherland Global Services April 2012 - March 2014
Skills
Telecommunications, VoIP, Telephony, IP, Ethernet, Wireless, Call Centers, DSL, Broadband, Computer Network..., Managed Services, Switches, Network Design, Avaya Technologies, WAN, Troubleshooting, LAN-WAN, Cisco Technologies, Cabling, Routers, Customer Experience, Provisioning, Customer Retention, Wireless Networking, Technical Support, Data Center, Networking, Customer Satisfaction
Education
Strayer University 2008 — 2015
Bachelor of Science (BS), Homeland security &information systems
CenturyLink 2014 - Present
Sutherland Global Services April 2012 - March 2014
Skills
Telecommunications, VoIP, Telephony, IP, Ethernet, Wireless, Call Centers, DSL, Broadband, Computer Network..., Managed Services, Switches, Network Design, Avaya Technologies, WAN, Troubleshooting, LAN-WAN, Cisco Technologies, Cabling, Routers, Customer Experience, Provisioning, Customer Retention, Wireless Networking, Technical Support, Data Center, Networking, Customer Satisfaction
Education
Strayer University 2008 — 2015
Bachelor of Science (BS), Homeland security &information systems
Brandon Whilden's Sutherland Global Services Experience January 1997 - December 2001
Job Director, Customer Operations at Finger Lakes Technologies Group
Industry Telecommunications
Experience
Finger Lakes Technologies Group March 2010 - Present
OneStream Networks March 2008 - March 2010
e2k Technologies January 2005 - February 2008
Iberdrola January 2004 - December 2004
EarthLink January 2001 - December 2003
Sutherland Global Services January 1997 - December 2001
International Communications Technologies January 1995 - December 1997
Skills
Operations Management, Leadership, Process Improvement, Strategic Planning, Telecommunications..., IP, Telecommunications, VoIP, Managed Services, MPLS
Education
State University of New York College at Cortland
State University of New York College at Cortland
Finger Lakes Technologies Group March 2010 - Present
OneStream Networks March 2008 - March 2010
e2k Technologies January 2005 - February 2008
Iberdrola January 2004 - December 2004
EarthLink January 2001 - December 2003
Sutherland Global Services January 1997 - December 2001
International Communications Technologies January 1995 - December 1997
Skills
Operations Management, Leadership, Process Improvement, Strategic Planning, Telecommunications..., IP, Telecommunications, VoIP, Managed Services, MPLS
Education
State University of New York College at Cortland
State University of New York College at Cortland
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY